Information message

Novotel Manchester West Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 4,868 reviews

ALLSAFE approved hotel

Novotel Manchester West
See on a map
+ 17 Services

Hotel extras

  • An ALLSAFE Clifton Environmental Certified Hotel

  • Located just off the M60 motorway and 20 mins from the city

  • Breakfast and Dinner served daily in the restaurant

  • Why not visit the new RHS Garden Bridgewater which is in the village of Worsley

  • Free, secure parking for all hotel guests and conference delegates on site

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Manchester West

Worsley Brow
Worsley
M28 2YA manchester
united kingdom

Tel: +441617290029

Fax: (+44)161/7038207

Check-in from 15h00

Check out up to 12h00

  • By plane

    LIVERPOOL At 40km / 25 miles

  • By plane

    LIVERPOOL At 40km / 25 miles

  • By plane

    MANCHESTER INTL At 21.08km / 13.1 miles

  • By car

    M60 JUNCTION 13 At 0.1km / 0.06 miles

  • By train

    PICADILLY At 8km / 4.97 miles

  • By train

    SALFORD CRESCENT At 5km / 3.11 miles

  • By train

    WALKDEN At 1.61km / 1 miles

GPS :53.50145, -2.384557

Hotel services

Elements

COVID LOCKDOWN 2 Currently closed, Please use our room self delivery menu, from your room.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Express Additional charge
    • Children Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 10 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 119 rooms
    • 2 rooms for people with reduced mobility
    • 10 family rooms
    • 14 connecting rooms
    • 119 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • Polish
    • Spanish
    • English
    • Italian
    • French
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas Additional charge
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Currency exchange
    • Currency exchange
Access to property
  • Free parking for residents
    • On site
Well-being
  • Fitness centre REOPENS 10/4/21
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Outdoor playground for children
    • Indoor playground for children
    • Play area

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 182

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Manchester West

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,868 reviews

TripAdvisor Rating 4.0/5

1,032 reviews

Always First Class Service and Accommodation!

TripAdvisor rating 5.0/5

PMayo2 24/11/2021 TripAdvisor review

The service from the point of entering the Hotel was absolutely first class! Reception - Accommodation - Bar Facilities- personal Contact from all the Staff was Exceptional!!! Additionally the attitude of the staff and their ability to deliver first class service was evident from the moment I entered the Hotel. Overall Exceptional!!!

Dear Mr Mayo We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Pierce General Manager Novotel Manchester West

good stay close to wedding venue

Customer review rating 4.0/5

Walter T. Families - 23/11/2021 Confirmed reviews ALL

ok/good a bit expensive for two nights carpets in hallways need deep clean,good helpfull staff.

Dear Walter T., We very much appreciate your comments regarding your stay at the Novotel Manchester West. I also noted the negative comments please accept my apologies and thank you for pointing them out to us, so that we can improve in the future. Thank you for your feedback, and we hope to see you again soon. sincerely, Thank you, Max Pierce General Manager Novotel Manchester West

Excellent location . Great for children

Customer review rating 5.0/5

Rachel D. Families - 23/11/2021 Confirmed reviews ALL

Clean , spacious, children toys to play with in the lounge area , out door park . Great breakfast. Would definitely stay again .

Dear Rachel D., We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Pierce General Manager Novotel Manchester West

Average

Customer review rating 2.5/5

Mary C. Families - 23/11/2021 Confirmed reviews ALL

The lighting in the room is too low. The carpets in the room were dirty ans coming away from the door. When leaving the staff who took our card made no effort to say ‘ lovely to see you’ ‘take care’ nothing!

Comfortable stay

Customer review rating 4.5/5

Helen B. Business - 22/11/2021 Confirmed reviews ALL

Stayed two nights during a training course. Staff were friendly and helpful on arrival and whenever I had any questions. Room was clean and comfortable. Breakfast had a nice range and was tasty.

Dear Helen B., We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Pierce General Manager Novotel Manchester West

Good Stay

Customer review rating 4.0/5

Darren R. Families - 21/11/2021 Confirmed reviews ALL

Lovely Bar/Restaurant room and lobby. Was a wedding on so was quite noisy on the Saturday night

Dear Darren R., We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Pierce General Manager Novotel Manchester West

Tired hotel

Customer review rating 3.0/5

David Couples - 21/11/2021 Confirmed reviews ALL

Room was disappointing. Carpet badly stained and generally in need of a refurb. Ran out of coffee, croissants at breakfast. Tables not cleared quickly enough or cleaned between diners. Overpriced. Heating in room didn’t work

Dear Susan F., Thank you for taking the time to tell us about your experience at the Novotel Manchester West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Pierce General Manager Novotel Manchester West

Convenient for our visit destinations.

Customer review rating 3.5/5

J A. H. Couples - 19/11/2021 Confirmed reviews ALL

We have stayed many times at this hotel and found the staff to be very helpful and polite. Some updating of rooms has taken place but main body of hotel looks worn and tired!

Dear John H., We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Im pleased to say we are due to start the next phase of our full hotel refurbishment starting with bedrooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Pierce General Manager Novotel Manchester West

Return to Manchester West

Customer review rating 4.0/5

Mike T. Families - 18/11/2021 Confirmed reviews ALL

No problems.

Dear Michael T., We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Pierce General Manager Novotel Manchester West

Good stay - felt safe

Customer review rating 4.0/5

Graham Business - 18/11/2021 Confirmed reviews ALL

Overall very good. Staff very “ Covid aware” - especially in restaurant. Only down side was the bed. Very hard and pillows hard, tired and bit lumpy. Noted that floor I was on, 1st, appeared to be refurbished so maybe beds/ bedding on the list. Otherwise very good stay.

Dear Graham C., We very much appreciate your comments regarding your stay at the Novotel Manchester West. I also noted the negative comments please accept my apologies and thank you for pointing them out to us, so that we can improve in the future. Thank you for your feedback, and we hope to see you again soon. sincerely, Thank you, Max Pierce General Manager Novotel Manchester West

very disappointed

Customer review rating 2.0/5

Harold L. Couples - 16/11/2021 Confirmed reviews ALL

The room was looking tired, bleach stain across carpet near window. No service for making bed or replenishing coffee, sugar etc Carpeting in hallways was grubby and patched up. Very noisy in room from other guests at a wedding, shouting still going on in corridor outside bedroom at 3 o clock in the morning Hot breakfast was only lukewarm before serving on to cold plates which meant it was cold before we were halfway through eating it Car charging point was not working Overall experience was very poor. We will not even think about staying here again

Good value and family friendly

Customer review rating 5.0/5

Haj Families - 15/11/2021 Confirmed reviews ALL

Spacious interconnecting rooms for us and the three younger kids. Each kid has their own bed and enough space to hang out in there’s. They live a buffet breakfast which was included. Overall the stay was terrific value and the staff went out of their way to give us what we needed.

Dear Colin B., We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Pierce General Manager Novotel Manchester West

Always a good spot but showing the strain of the current situation

Customer review rating 4.0/5

Mike S. Couples - 14/11/2021 Confirmed reviews ALL

We stay here quite regularly but this was the first time for nearly two years after lockdown. It's always a good hotel and fairly priced. however this time we felt that housekeeping has slipped a little: there was a letter in the room explaining about redundancies and restricted service, which we appreciate in these difficult times. Breakfast was, as ever, excellent. Staff are friendly and efficient.

Dear Michael S., We very much appreciate your comments regarding your stay at the Novotel Manchester West. I also noted the negative comments please accept my apologies and thank you for pointing them out to us, so that we can improve in the future. Thank you for your feedback, and we hope to see you again soon. sincerely, Thank you, Max Pierce General Manager Novotel Manchester West

Cold room no heating

Customer review rating 1.5/5

Debbie H. Business - 14/11/2021 Confirmed reviews ALL

Heating broken in room, no heating. Minuscule radiator given and another blanket. Asked to speak to manager. Never came.

Great location

Customer review rating 4.0/5

Barry T. Friends - 12/11/2021 Confirmed reviews ALL

Unfortunately got food poisoning from a nearby restaurant. (Nothing whatsoever to do with this Hotel). Which affected my stay. Staff were efficient and courteous. Room was clean and comfortable.

Dear Barry T., We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Max Pierce General Manager Novotel Manchester West

Smelly rooms

Customer review rating 2.0/5

Anonymous Solo - 10/11/2021 Confirmed reviews ALL

The first room I was given had a really bad smell I cheesy/sweaty feet. I went out and thought the smell would be gone by the time by I got back but it hadn’t. I asked for a room change and was given a second room that stank of smoke! The third room was ok. The rooms are tired and smelly! I would not stay here again.

Dear Phillipa S., Thank you for taking the time to tell us about your experience at the Novotel Manchester West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Pierce General Manager Novotel Manchester West

Always a great stay

Customer review rating 5.0/5

Mrs A. E. Couples - 08/11/2021 Confirmed reviews ALL

We stayed again, only one night this time. It feels like home from home as we have stayed on many occasions. The welcome is warm, staff very helpful, service good. Food delicious in bar area. Rooms warm and comfy, lack of a main light meant room was dim but not a major problem. We will continue to use this hotel when in the area.

Dear Anne E., We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Pierce General Manager Novotel Manchester West

Excellent comfy

Customer review rating 5.0/5

Isha Families - 03/11/2021 Confirmed reviews ALL

Wonderful night with fantastic staff they could not do enough.

Dear isha H., We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Pierce General Manager Novotel Manchester West

Another great stay

Customer review rating 4.5/5

Hl Families - 02/11/2021 Confirmed reviews ALL

I cannot fault anything at the Nototel in Worsley. Great communication. Great staff, especially Max and Claire. Thank you.

Dear Hazel L., We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Pierce General Manager Novotel Manchester West

Family/business break

Customer review rating 3.5/5

Veena Families - 01/11/2021 Confirmed reviews ALL

Food was hit and miss but the service was good. Rooms were clean and accommodating for our needs.

Dear Veena S., We very much appreciate your comments regarding your stay at the Novotel Manchester West. I also noted the negative comments please accept my apologies and thank you for pointing them out to us, so that we can improve in the future. Thank you for your feedback, and we hope to see you again soon. sincerely, Thank you, Max Pierce General Manager Novotel Manchester West

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in manchester