I arrived on Sunday 11/10/2026. I attended the restaurant for an evening meal of Fish, Chips and peas, then I tried making two cups of tea with the facilities within the room (301). Each brew I made tasted vile and each cup of tea was poured down the sink. I requested that the kettle was replaced as when you smelt inside the kettle it didn't smell right (chemical smell & taste). I spent the evening and night, approximately 22:30 -02:00 hrs on the the toilet being violently ill with gastroenteritis. I reported my experience to your staff the following morning. On Monday I went to ASDA and bought some Loperamide 2mg capsules, so that hopefully I could complete the business I was in Bridgwater to deliver all week. On Tuesday I requested room service of Soup, Pizza and side Salad, which was very good. The food was warm. The stainless steel dome used to protect the food (Cloche) needed a clean both on the outside and definitely on the inside. On Tuesday, I decided to eat within my room for my work, and keeping it safe I opted for the soup (excellent) pizza , chips (big mistake). I again experienced an upset stomach (gastroenteritis). The Cloche again wasn't clean, and the plate had what I believe was water/detergent marks from when it had been removed from whatever way you wash/clean the plates. On Wednesday I again worked from my room. This time I choose to have soup, club sandwich and side salad which was nice. Again the plate cloche wasn't the cleanest. What I found very interesting was a comment one of your staff made. They asked how was my food was the evening before. I commented on the chips stating I wouldn't eat the chips again because of how they made me feel and the taste. She replied that she wouldn't eat the chips herself as they were not very nice. Other things that I experienced were: 1. I left the towel in the shower base for them to be changed (as requested on the card in the room). On my return, the towels were where I left them in the shower base and I had to collect towels from reception. 2. Tea bags weren't replenished, so I again visited to reception. 3. The table light was broken wasn't fixed till Thursday. 4. On Saturday I had a cooked breakfast, the hot food wasn't hot. 5. During the week, I visited reception to ask for some fresh milk for making tea due to my unsettled stomach. My room service food arrived but the milk did not. I called reception to ask for it again. 6. On all three occasions that I ordered room service, they could not take my order over the phone and I had to visit reception to complete my order. To say I was disappointed would not accurately reflect my experience or my feelings. Following my episode of illness, the incident was investigated and I was assured that I would have a response before I left the hotel. This didn't happen! I did have two e-mails stating that it was being investigated. Yours sincerely, Paul B.

Hotel recommended to us by relative. It was perfectly located as a halfway point on our way to Devon. We took advantage of a special half board rate in one of your deluxe rooms. The room was quiet. Food in the restaurant was excellent. We shall definitely stay here again when we travel down to Devon next May.

Reception rather modern but effective. Staff all very helpful.

Very impressed with the overall appearance and running of the hotel

Check-in was a little chaotic, with coach trip customers trying to queue at the same time as other guests. This meant a longer than average wait to check in. I did feel that it would have been more sensible to have done these off to the side or a separate person allocated to do this. I am gluten and egg intolerant and I found it really difficult at breakfast to find out if the cooked breakfast was gluten free. The staff were helpful but it took 10 minutes for them to find the allergy book, to find out if the sausage was gluten free or not. The chef seemed to pass the buck and wasn't interested in helping. Breakfast was mediocre at best, and certainly not the standard you'd expect from this class of hotel (nor one with a restaurant of this type attached).

We found the venue easily, parked easily, checked in and were upgraded. My husband had a sleep so I went down to the bar to R. my book and had a glass of wine whilst I R.. He was watching telly when I got back to the room. Perfect. Staff and venue were lovely. The room was gorgeous, had a coffee machine and separate area with a desk and mirrors which I used to get dressed up for our evening meal. Sadly my husband was ill so we could not manage to go down for the dinner which was booked. I went down to explain and we were able to have room service instead. Lovely food. We both managed breakfast in the morning. I walked into Bridgewater on the Sunday to have a look around but as he wasn't well we left earlier than we would otherwise have done.

We stayed one night on our way to Cornwall for a holiday. Having stayed at the IBIS a couple of times before, we were looking forward to staying at Mercure as it is supposed to be a little more upmarket, although it's a bit more difficult to get to as it's in town. Our room was ok, there was no shower gel in the dispenser, which we did mention to someone on the cleaning staff the next morning. We ate in the restaurant which was also ok, but no tonic water at the bar. In the restaurant the waiting on staff asked us if we wanted a sweet & then completely forgot to come back to us, at which point, it wasn't very busy but they just seemed to not notice us until we caught their attention. They did apologise, but it was a little disappointing.

The hotel was in a great place. Easy to find. But I was very disappointed to find when I pulled back the curtains the window was shattered

All made easy

Had to make 2 bookings on Secret Escapes one to include dinner on 1st night, which were not coordinated beforehand by the hotel, as in previous visits. Sorted by reception staff but had to check in again on second day. Room very clean and comfortable on arrival. Appreciated the fridge, with bottled water and copious tea and coffee supplies.Dinner service on 1st night took over 3 hours, as there were too many people needing to be served at the same time. The food when it arrived was very tasty and well presented. Our waitress was as good as she could be and arranged for extra items we ordered to be free of charge. Felt that a personal apology from the restaurant manager would not have been out of place. Room servicing was very mixed. On some days superb but others not so good. On one day the bed had been hastily made, bin emptied but nothing else. Bathroom still had our wet towels left in the shower. Cleaners had left for the day but Jasmine, on reception arranged for clean towels and other supplies to be delivered and made sure they were. All the towels are not very thick. The breakfast was okay. A good choice of different foods but there was no customer service. Ian (the one in charge?) seemed particularly morose. We were never spoken to, unless we asked for something. When there were only small soup bowls for cereal I asked at the hot food counter for cereal bowls but it ‘wasn’t their job’ so I was sent the length of the long restaurant to approach Ian, who grudgingly went to find some. Often the china was not clean, so hadn’t been checked after washing. On one morning everything was cleared at 9am and I heard Ian comment ‘it’s been open since 6:30! Our last morning-of six- LOTS of items were not available as they had run out and they were awaiting a delivery! Reception staff were all very friendly and helpful and Jasmine in particular with her lovely smile.

Lovely and quiet

Lovely hotel stayed a few times but the room this time was in the traffic lights and constant music and exhaust noise kept us awake

Nice modern hotel with good, onsite restaurant which made our stay relaxed. Added benefit of a balcony

Excellent staff - all really lovely and welcoming. Rooms large and spotlessly clean.

Nice friendly staff,very clean and comfortable rooms.Will be staying again

I had difficulty when booking on the website and it accidentally booked twice which I did not realise until I got there. I was laughed at when this became evident and was not given any information about a resolution when I asked but was told the manager would ring my room later which did not happen. I then was charged for it anyway without being informed and marked as a late cancellation despite them knowing the situation. The payment request bounced back because I had already paid for the first booking and was not expecting this to happen. I then went back to reception later in the evening and was told I didnt have enough money and was classed as a late cancellation, I explained the situation and that I had already paid once and thought I was due to receive a call which never came. I was told coldly that I probably just have to accept having to pay and made to feel like an inconvenience for asking about this and pressured to leave it until the next day. I then received a polite call later on which confirmed that the manager had already agreed I didnt have to pay twice but this was clearly not communicated before they tried to charge me the second time. It worked out alright in the end but added unnecessary awkwardness and anxiety to my stay. The staff were very unhelpful and impolite on the whole.

As ever the room was nice. The food was very good however service was slow and sometimes just forgotten. Issues I believe with IT. Also the restaurant seats are hard and with service so long my legs went numb.

Booked through Secrets Escape and had a great stay. Convenient for exploring the local area and the West Somerset Rail experience. Delays experienced in the restaurant on the Sunday when the team seemed to focus on large groups of contractors rather than couples. Longer delays in waiting for menus and dessert experience. Front desk staff very professional and nothing was too much trouble for them.

Had some long waits for food and room service. Which I can completely understand. I think the hotel is a little understaffed at times as I had to wait a long time for food. Staff were great and helpful nonetheless.