Mercure Bridgwater Hotel 4 stars

Very nice large room with huge comfortable bed. Everything you need including large tv, iron and ironing board, luggage stand, hairdryer and safe. Fantastic walk in shower. Plenty of tea, coffee and toiletries on hand when you need them. Only downside was no pillow protectors which there should be. Everything else was lovely including the decor.

Car park expensive No condiments in the room No big towels Booked one double and one twin - got two doubles

Nice comfortable room, great bed and wonderful walk in shower. Unfortunately check in time was woefully long due to one staff member only available. She got very stressed out which was understandable to br fair.

Great experience during COVID when our visit had to be cancelled several times, In particular Caroline Weir was great & keeping us updated-and a great check in. Room was lovely, food excellent. We have booked your Cardiff Holland central hotel for 2 couples for a week starting on 1st Aug & I’m sure we will get a warm welcome

On arrival and checking in we was told there will be a £10 a day charge for parking, was not made aware of this when booking. Our room looked like it hadn’t been cleaned before our arrival, reported it to reception and they cleaned it and offered a complimentary drink at the bar, I also paid extra for a balcony but there was no seats outside to relax on the balcony with a coffee. Over priced hotel

Wonderful stay (as per usual). Staff are one of the main reasons that this hotel is one of our favourites. Nothing is too much trouble and the Covid protocol is A1, so a real sense of safety. My wife was taken I’ll on this particular visit and the care and concern received from everyone was heartwarming.

The hotel is clean and modern. The breakfasts are plentiful but could but the food, stored below hot lamps, is warm rather than hot. My husband thought that the breakfasts were good and enjoyed the bacon and sausages. It's located next to a busy road and although sound is mostly dulled it is still evident. The building vibrates slightly when heavy vehicles go past. I do think that the kettles need to be moved; they are positioned immediately below the large TVs on the wall and I can't believe that hot steam is recommended below a TV. As for Bridgwater, it is a destination I will not be revisiting.

Excellent service from all staff.

Staff couldn't have done any more to help with any problems. Meals adequate for the package we paid for, my only "let down" was the evening I decided to try a steak, the other 3 people we travelled with had fantastic steaks, no gristle or fat, so I thought I would give it a go. Bad choice, my steak was nothing but fat and gristle, my wife thought it was so funny....

Had a wonderful couple of days here. Staff really friendly, meal was excellent, and room very comfortable.

Excellent stay

We (two persons) luckily came on a Secret Escape promotion package. We would look out for similar offers again, which must include the meals, as the only issue we had was that the meals if bought independently would have been rather overpriced. All staff who we 'passed the time of day with' were lovely, as of course , was our welcome and sign out by the receptionists.

Got a room upgrade to a premium room at no extra cost, very impressed, the room service for the meals were excellent, very friendly staff nothing too much trouble. everything was to a high standard with regards to cleanliness especially with the situation at the minute with Covid, really well organised.

Generally bedroom was good but design of bathroom was not. Toilet next to door bang on knees. Towel rail above yoilet difficult to reach; possible drop towel in toilet. Have to close toilet to flush. No where yo put towel when using sink. Bar good and prices reasonable. Marco pierre White restaurant very average food, over priced and no where near as good as restaurants operated in house.

Beautiful clean lovely hotel will be back when i go back to Bridgewater beds were comfortable bathrooms spectacular very quiet sleep staff friendly we parked there was a charge we were given the choice if anouther car psrk we were happy with the charge