Dear Mauro L., Thank you for your kind words regarding our location, service, and breakfast offerings. It is a pleasure to know that you enjoyed your stay with us. We look forward to welcoming you back in the future. Sincerely Damian Kaye General Manager

Dear Rhodri h., Thank you for your feedback regarding your recent stay. We appreciate your positive remarks but acknowledge your concerns about housekeeping and restaurant and will be sure to pass these on the teams so they can focus there efforts on these areas. Your insights are valuable, and we will take them into consideration for our ongoing training efforts. Sincerely Damian Kaye General Manager

Dear Helen S., Thank you for sharing your feedback regarding your recent stay at Mercure Bridgwater Hotel. I am pleased to hear that you found our staff to be friendly and appreciated the room's size and facilities. However, I sincerely regret the inconveniences you experienced during your visit. It is concerning to learn about the cleanliness issues in your room, including debris and the bedding arrangement. Our housekeeping team is trained to maintain the highest standards, and I am sorry that we fell short in this instance. Regarding the windowpane, we are aware of this and are awaiting production of a replacement unit, the supplier diagnosed thermal shock caused by a slight flaw in the pane. I am grateful for your understanding and for accepting the complimentary drink voucher as a gesture of goodwill. Thank you for your valuable insights, and I hope you consider staying with us again in the future. Sincerely, Damian Kaye General Manager

Dear Paul R., Thank you for your feedback regarding your recent stay. I apologise for the issue you experienced with billing. I am pleased to hear that the matter was resolved at checkout and have asked the Reception Manager to investigate how the error occurred. Your experience is important to us, and we appreciate your understanding. Sincerely, Damian Kaye General Manager

Dear Mark H., Thank you for your positive feedback regarding your recent stay at Mercure Bridgwater Hotel. We are pleased to hear that you enjoyed the visit and found our staff to be accommodating. We appreciate your comments regarding the noise from the nearby road; we understand how these factors can affect your experience, we do have some rooms located facing the car park so if you noticed the traffic noise it may be worth requesting one of these if you visit again in the future. Your insights on the cleanliness and amenities provided are also valued, and we hope to welcome you back in the future. Sincerely, Damian Kaye General Manager

Dear Geoffrey B., Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our accommodations comfortable and efficient. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sincerely, Damian Kaye General Manager

Dear Lee C., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our location and atmosphere met your needs for a work stay, and that you found the beds comfortable. We look forward to welcoming you back. Sincerely, Damian Kaye General Manager

Dear Celia R., Thank you for your feedback. We are pleased to hear that you found our hotel pleasant, with helpful staff and comfortable rooms. We understand that the surrounding area may not have met your expectations but hope that you found the hotel a good base from which to explore the wider somerset area and hope that you will reconsider staying again in the future to explore further. Sincerely Damian Kaye General Manager

Dear Liz S., Thank you for sharing your feedback regarding your recent stay. I apologise for the experience you had with our bar service, the Night team take over when the bar is quiet which is why the shutters were down but I trust the team provided you with the drinks requested. Regarding the Shiraz, we do have large glasses of red wine for £11 and aim to offer a selection of wine by the glass to cater for as many tastes as possible, the prices themselves are set by the central MPW team so I will feedback your comments so they can be considered next time teh menu is updated. We offer flexible room servicing so I apologise if your request for servicing was not correctly passed on to the Housekeeping team. Thank you again for your comments which will be taken into account as we continuously aim to enhance our services. Sincerely, Damian Kaye General Manager

Dear Phil R., Thank you for your feedback. We are pleased to hear that you found the room to be quiet and that your stay met your needs. Your feedback is valuable to us, and we appreciate your comments. Sincerely Damian Kaye General Manager

Dear Alison N., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bridgwater Hotel. I was truly sorry to learn about your experience and the inconveniences you faced during your visit. I understand that the smell of cannabis smoke was obviously an issue however as we were unable to ascertain which room was smoking on the balcony the morning after there was not very much we could do to guarantee it wouldn't happen on a future night so I regret the actions of another guests detracted from your stay. I apologise if there was a misunderstanding when you spoke to reception initially, the intention was to look at our availability while you ate breakfast and then offer you some room alternatives. As you know we offered two alternative (upgraded) balcony rooms, on different elevations of the hotel, along with an upgraded room without a balcony however these alternatives were declined which is why we belatedly agreed to refund the remaining nights of your booking. Sorry if this wasn't how you understood the situation, rest assured we spoke to the team last week to ensure they are clear in how they describe the options available. Thank you once again for your comments, and I hope you might consider giving us another opportunity to serve you better in the future. Sincerely Damian Kaye General Manager

Dear Karen C., I regret to learn of your disappointment regarding the extra pillows you requested, unfortunately the team member that made the request made a slight mistake which meant the message didn't reach housekeeping for which I apologise - hopefully the team were able to bring these to the room in a timely manner once the issue was reported. I apologise that one of the small panes of the window has a broken exterior sheet of glass, rest assured it's completely safe while we await the production of a replacement unit. Your feedback is invaluable as we strive to improve our services and we have already reviewed the process to ensure requests are less likely to be inputted incorrectly in the future. Sincerely, Damian Kaye General Manager

Dear Phillip C., Thank you for your kind words regarding your most recent stay. We are delighted to hear that you found our staff welcoming and enjoyed the comfort of our rooms and the dining options available during your visits. We look forward to welcoming you back on your next visit to teh area. Sincerely, Damian Kaye General Manager

Dear Nicola B., Thank you for your kind words regarding your recent stay at Mercure Bridgwater Hotel. We are delighted to hear that you found our location convenient and our staff helpful. We look forward to welcoming you back in the future. Sincerely, Damian Kaye General Manager

Dear Julia S. H., Thank you for your kind feedback regarding your recent stay at Mercure Bridgwater Hotel. We are pleased to hear that you enjoyed the comfort of your bed, shower, and the attentiveness of our staff. However, I regret to learn about your experience with the Eaton Mess. Please be assured that we take feedback seriously, and we will address the matter with our kitchen team to ensure all dishes meet our quality standards. Your insights are invaluable in helping us enhance our guest experience so thank you for bringing this lapse in supervision of a new team member to our attention. Sincerely, Damian Kaye General Manager

Dear Darren W., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you continue to enjoy the comfortable rooms and find our dining options appealing. We look forward to welcoming you back for another exceptional experience. Sincerely, Damian Kaye General Manager

Dear Michaela S., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our parking facilities, warm reception, and room quality. Your positive comments motivate us to continue providing exceptional service to our guests. Sincerely, Damian Kaye General Manager

Dear Mark H., Thank you for taking the time to share your feedback. I regret that your experience with room cleanliness and restaurant service and will be sure this is fed back to the teams concerned. I'm sorry if you were unable to control the AC in your room, I have asked maintenance to monitor this as it may be an intermittent issue we need to investigate further as it seems to be working today so I apologise this wasn't the case during your visit. Sincerely, Damian Kaye General Manager