Mercure Bridgwater Hotel 4 stars

Super room, great freshly made breakfast and very welcoming staff

Comfy beds, clean, tidy and a lovely experience over all

Friendly helpful staff ( Molly was extremely accommodating)

A short visit for me Checking in before I arrived made everything easier. Welcomed at the desk and into my room within a couple of minutes. All well laid out with good facilities.

Beautiful hotel Great price

Good facilities, clean a nice looking rooms and bathrooms,

Well presented friendly staff. Pleasant room. All new and fresh facilities

Hotel staff were very helpful and friendly,lovely hotel

Very comfortable stay - would recommend and hope to come back ourselves

Wasn't awful but wasn't great. Cups in room were dirty or arrival - had to wash them to drink from them. Cover on bed had a stain. We had a superior room with balcony but the room was small. Water went all over the floor in the shower. Noisy pub across the road. Staff were nice

Rooms are generally clean, a few details are disappointingly showing signs of wear for a hotel so new (cupboard doors don't fit, door handles loose, shower safety rail covers loose) and there seems to be one type of pillow - uncomfortable. Too many rooms are noisy (traffic, air con, lift equipment). However, the hotels in Bridgwater are on the whole pretty poor so this stands out as a bit better than most locally.

The Mercure Hotel, Bridgwater is a strikingly modern hotel situated midway between the railway station and the town centre (about a 10 minute walk from each). As expected of such a new hotel the room was spacious and comfortable. The bed was large and extremely comfortable and the bathroom was superb, with both a rain shower and a standard shower fixture. Check in was rapid with friendly, engaging staff. On check out I used the fast check out key drop facility. The only disappointment (my fault not the hotels) was that my wife and I had been travelling around southern / southwest England for a few weeks and had booked the hotel as an overnight break on the way home not realising that it was Valentine's Day. As a result the classy restaurant was fully booked when we arrived and we had to find an evening meal in the town (not easy on the 14th February!). We did, however sample the restaurant for breakfast and were suitably impressed by the range of cold and hot food on offer.

Reception ok, room ok but vibration from passing tragic was not good. Food passable but deep fryer items were very oily. Restaurant service very poor. I waited 30 minutes to be seated when asked to wait for 10. A further wait of 15 mins before my order was taken. My drink was banged down on the table without a word. I was not asked if my food was ok. I should have gone to the local chippy. Every customer is a potential critic and the staff behaviour is a reflection of the organisational culture. The culture is down to the management.

I mentioned after checking in i had no water in my room/fridge. I went out and returned late at night and this was never rectified

Good hotel - some confusion re charges with first receptionist not recording accurately on the system, but corrected by staff the next day