ibis Swansea 2 stars

Customer review rating (ALL Rating) 4.5/5 486 reviews

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Fabian Way, A483, SOUTH WALES, SA1 8LD SWANSEA, United Kingdom

Description

Hotel extras

  • Great value for money and convenient free parking

  • Friendly and professional service  nothing is too much trouble

  • Excellent transport links, including buses, trains and M4 access

  • Clean, quiet, modern rooms with free Wi-Fi

  • High-quality food and drink, including a breakfast buffet

Our accommodation(s)

Hotel location

ibis Swansea

Fabian Way, A483, SOUTH WALES
SA1 8LD SWANSEA
United Kingdom

GPS:51.619988, -3.911852

Telephone
Fax +4400000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOTEL

The stylish restaurant at this hotel in Swansea basks in natural light and serves energy-boosting breakfasts as well as evening meals with an international flavour. There are light bites, vegetarian dishes and gluten-free options to cater for every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  486 reviews

Customer review rating 5.0/5

Nia W. Families - Confirmed reviews ALL

I arrived and checked in with ease. The staff were extremely friendly and helpful throughout the stay.

Hello Nia! Your positive review is the pep in our step today. We appreciate it! It’s fantastic you had such a great time at ibis Swansea. We’re thrilled the team made your arrival smooth and supported your family stay. Knowing our booking process was straightforward for your trip makes all the difference. Your shoutout to our team truly means the world, they’re all about creating those hassle-free moments. We can’t wait to see you again. All the best, Kate Davies, General Manager

Customer review rating 5.0/5

Julie P. Families - Confirmed reviews ALL

Overnight stay for a family event. Comfortable, clean and friendly.

Hi Julie, wow! Your glowing review just brightened our day. Thank you! It’s wonderful to hear your time at ibis Swansea was so enjoyable. We’re thrilled everything from the comfort of our Sweet Beds to the welcoming atmosphere hit the mark for your family event. Knowing the booking process felt straightforward and our team made you feel right at home is exactly what we aim for! Your Silver status in our loyalty program shows you’re part of the family, and we’re grateful you’d recommend both the hotel and the perks to others. We can’t wait to see you again on your next visit. All the best, Kate Davies, General Manager

Customer review rating 2.0/5

Helen K. Solo - Confirmed reviews ALL

The ground floor room had a window that could not be opened securely. The tilt mechanism didn't work. It only opened sideways with no limiting mechanism. The wash basin drain was blocked so water did not drain smoothly. Surely this was known by the cleaning staff and should have been fixed before the room was allocated again to a paying customer.

Hi Helen, Thanks for taking a moment to give us your feedback. We’re glad to hear you found value in our loyalty program and appreciate your willingness to recommend it. That’s exactly the vibe we’re aiming for! Still, we’re truly sorry some aspects of your stay didn’t hit the mark. We’ve shared your feedback about the bathroom and room condition with our maintenance team to ensure everything is up to standard. Your insights are invaluable as we work to refresh our spaces. We hope to welcome you back in the future. Safe travels, Kate Davies, General Manager

Customer review rating 1.5/5

Alwyn J. Couples - Confirmed reviews ALL

Stains on walls, carpets. Shower head bracket faulty and would not support the shower head and kept falling out! Unusual set up with bedside lamps with free hanging electrical cables. Limited power sockets, supplied with extension cable and 3 way gang block connector!! Would not recommend visiting in it's current state. Positives: Staff friendly and courteous.

Hi there Alwyn, Thanks for taking a minute to share your feedback. We sincerely apologize that your experience fell short in some areas. Our team aims to provide comfortable accommodations, and we’re addressing your feedback about room maintenance to enhance future stays. Your comments on the bathroom setup and in-room facilities have been shared with our maintenance team for immediate review. While most of our guests appreciate the convenience of free parking and Wi-Fi, we regret that we didn’t meet your expectations this time. We hope to see you again. Cheers, Kate Davies, General Manager

Customer review rating 4.0/5

Paul R. Business - Confirmed reviews ALL

The hotel is friendly and well situated with good facilities, bathroom, bed and work space

Hi Paul, You just brightened up our day with this fantastic review! It’s fantastic to hear you found our team welcoming and the location convenient for your needs during your business trip. We’re especially pleased the room setup with our Sweet Bed and dedicated workspace contributed to a comfortable stay. Your satisfaction with the bathroom and overall facilities means a lot to our team. We’re committed to maintaining these standards to ensure every guest enjoys their time with us. We can’t wait to welcome you again 😊 Take care, Kate Davies, General Manager

Other web-users rate our hotel

  • 354 reviews 8.7/10 Location
  • 632 reviews 6.9/10 Room
  • 686 reviews 9.7/10 Service
  • 11 reviews 8.8/10 WiFi
  • 325 reviews 7.2/10 Cleanliness
  • 233 reviews 8/10 Breakfast
  • 168 reviews 9/10 Value

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