ibis Swansea Hotel 2 stars

Well situated , clean with helpful staff.

We were more pleased with this stay than the last as we were allocated one of the newer rooms. We especially appreciated the extra pillows in the room.

Although I don’t live that far away, it felt like a little holiday.

Very clean and efficient accommodation

All very well organised, staff very helpful and friendly

Girl who provided room key was lovely-(Helen I think) she was very welcoming and helpful. Plenty of space so no COVID worries. Room was spotless and lovely. Great value.

The staff were friendly, welcoming and helpful as usual. The public areas were clean and there was plenty of hand sanitiser. Our room was clean and comfortable. Everything within the hotels control was of the high standard that we have come to expect. The bar and restaurant were closed due to covid restrictions but food and drink were available to take back to the room. The negatives concern the attitudes of our fellow guests. In the 4 days we were there only one couple wore masks in the communal areas of the hotel despite signs asking for masks to be worn. There was a considerable amount of dog mess on the pavement and grass verges outside the hotel where guests had taken their dogs but had failed to clean up after them. This meant the first 50m of the walk from the hotel into Swansea was extremely unpleasant and necessitated dodging the "land mines". It is such a shame that it is not the hard work done by the exceptional staff that sticks in one's memory, but the lack of consideration from other guests. I hope this is a one off as all our other visits have been memorable for the right reasons.

The staff were, as usual, very friendly and helpful. The hotel was clean and our room was comfortable. I felt that the hotel had appropriate covid protocols in place to keep guests safe. However, the attitude of fellow guests made us feel uncomfortable. Despite plentiful signage, there was very limited mask wearing in the communal areas of the hotel (I only saw one couple wearing masks during our 4 day stay) and little regard to maintaining social distancing or hand sanitising. Outside the hotel, it was obvious that guests were taking their dogs off the premises to go to the toilet but were not clearing up the mess. For about 50 metres from the entrance to the car park towards the town there was dog faeces all over the pavement and on the grass verges. This was extremely unpleasant and the only way to avoid it was to walk in the road. I think if the hotel allows pets then there should be a facility for disposing of faeces so that the area immediately outside the hotel is kept sanitary for others. It was also clear that the hotel car park was being used as a meeting place for guests, which is understandable as indoor venues are still closed, but a bit of consideration for others would have been appreciated. Each evening we were disturbed by vehicles parked under our window with their engines running. We have nothing but praise for Ibis and its staff who always try to ensure a pleasant stay. It is very unfortunate and disappointing that the behaviour of other guests marred our experience on this occasion.

When I arrived I needed help finding my mum who was a bit lost, Maria was super helpful, calmly talked to my mum and organised where we could find eachother! I must admit when we got to our room there were dirty towels and no clean towels, there was a bin full of rubbish and no cups for us. My mum thinks her pillow was dirty, I smelled it I'm not sure I think the bedding was clean.

Always enjoy staying here it’s easy to walk to the centre and beach. Staff are friendly and helpful.

The bedside lamps did not work. Noisy guests nearby and the main road. Previous stayed and was not near to the road. Wasn't as good as my previous stays.

Arrived to the hotel with 6 men smoking at the entrance. 2 of which went into the hotel with no masks on. Room was facing the road which was busy all night. Room was ok. Double bed was a nightmare. So hard and my husband and I rolled into each other all night. Pillows were rock solid also. Came here a few years ago and had a similar experience. Hoped things had improved but unfortunately not. Only stayed 1 night due to house hunting in the area. Will not be staying again. Too much of a budget hotel. Needs more comfy beds and pillows. Towels were thin and rough to use.

First time ever taken my 2 jack russell dogs in to a hotel, thought it may have been different, but no it was the same as id it was just me and my husband reception staff very friendly, clean room and not far from the town

This is one of our all time favourite hotels. Its an easy walk into the centre of Swansea and the Maritime Quarter with all its lovely bars and restaurants. Also plenty of free parking. A nice drive out onto the stunning Gower peninsular with its beaches and headlands. A wonderful post lockdown break. The staff are friendly and helpful and I love the walk in shower The only downside is that the rooms themselves have been refurbished in a rather unpleasant way. Spotlessly clean of course but with hard flooring and poor storage which is the only reason this hotel does not get top marks.

Good location with nice walk along the waterfront into Swansea city centre. The rooms were modern and comfortable and onsite parking was available which is always a plus. Never tried the breakfast whilst staying.