Hi Paul, Thanks for sharing your valuable feedback with us. It means a lot! We are thrilled you found your room clean and cosy, and that our team, especially Maria, made you feel so welcome. That said, we are sorry that some aspects of your visit fell short. Our location is indeed a bit removed from the town centre, which makes having a car handy for getting around, and we regret the discomfort caused by the conduct of a few other guests. Nonetheless, it is great to know you felt the stay offered solid value and that our staff’s warmth stood out. We hope you managed to enjoy Swansea Bay and the nearby Gower Peninsula during your trip. Until we meet again! Cheers, Kate Davies, General Manager

Hi Wyatt, Thanks a ton for sharing your thoughts with us. We are delighted that our team made such a warm impression and that you found your room clean, your bed cosy, and your shower spot on. That said, we are truly sorry that some aspects of your stay fell short. We have noted your comments about the general upkeep and the door lock, and our team remains on hand around the clock to sort any hiccups right away. Nonetheless, it is great that your overall experience left a positive feeling. We appreciate you choosing ibis Swansea and sharing your honest feedback. We are sure we can deliver on a more enjoyable experience during your next stay. Best wishes, Kate Davies, General Manager

Hello Patricia! We can’t thank you enough for your insightful review! We’re thrilled you found the hotel lovely and that our team’s friendliness and helpfulness made such a positive impression. It’s wonderful to hear the breakfast hit the spot too, with all that choice on offer, it’s a cracking way to start the day. That said, we’re sorry your sleep wasn’t as restful as it should have been because of the pillows. A good night’s rest is so important and it’s clear those pillows let you down, leaving you with a sore neck and back. If anything isn’t quite right during your next visit, our 24-hour reception team will be more than happy to help. Finally, we’re delighted our location suited your plans and that despite the pillow issue, you’d still have scored us a 9 or 10. That really means a lot. We hope to see you next time you are in Swansea. All the best, Kate Davies, General Manager

Hi there Tom, Thanks for sharing your feedback with us. We’re chuffed you found your room cosy and well equipped for your short break. That said, we’re sorry the room felt a bit too toasty and that the roadside buzz crept in when you opened the window. Our team is always happy to provide a fan on request, and a room overlooking the car park tends to offer a quieter night’s sleep. Nonetheless, it’s lovely to hear our front desk and bar crew made you feel so welcome with their friendly, helpful vibe. Until we meet again! Cheers, Kate Davies, General Manager

Hi Susan! We appreciate you leaving us a review! We’re thrilled you had a comfortable stay and that our team made you feel so welcome. That said, we’re sorry the menu change left you disappointed on this visit. Nonetheless, we love that you made the most of our spot near the docks, with that scenic stroll into the city centre and over towards Mumbles and Gower. It’d be lovely to welcome you back. Best wishes, Kate Davies, General Manager

Hi there David, Thanks for letting us know your opinion of your visit. It’s fantastic that the essentials, like cleanliness, comfort, and our complimentary parking, hit the mark for your business visit. However, we are sorry the dining experience wasn’t up to scratch. Our evening selection covers a few hearty mains and the team are always around to help you find something that suits, so please give us a nudge on your next stop. Nonetheless, we’re over the moon that you felt the overall value was spot on. We can’t wait to have you back. Take care, Kate Davies, General Manager

Hi Jill! Thanks a bunch for sharing your thoughts! We are delighted that you found the hotel clean and tidy, and that our breakfast spread gave your mornings a proper boost. It sounds like your days were all about family time, and we are happy our place could be your cosy, no-fuss base. Still, we are sorry the room got a bit stuffy and that the fan was not your cup of tea. The windows have restrictors as a safety measure, though we appreciate that does not always help when the air feels still. Our team at reception is here 24/7 and always ready to help, so never hesitate to let us know if something is off. Nonetheless, it is lovely to read that the hotel felt just right for what you needed, and that cleanliness remained a standout throughout. We are also pleased you found the stay good value and perfectly adequate for a short break. We sincerely hope that you will return on another occasion in the future. All the best, Kate Davies, General Manager

Hello Janet! Your positive review is the pep in our step today. We appreciate it! We are thrilled that you find our team so welcoming and friendly every time you visit. It means a lot to us that Maria and her lovely smile stood out during your stay. We are also glad you always find your room clean and comfortable, and that booking directly with us was such a smooth experience with our helpful receptionist. It would be awesome to see you again very soon 🤩 All the best, Kate Davies, General Manager

Hi Ian, Thanks for such a positive review! It’s wonderful that you found the team so friendly and welcoming, your shout-out really means a lot to us. We’re also thrilled the room felt spotless and that breakfast hit the mark, starting the day right matters whether you’re here for work or leisure. Being so close to Swansea Bay and the university campus makes getting around a breeze, and we’re glad that worked well for your business trip. It would be fantastic to welcome you back soon. Cheers, Kate Davies, General Manager

Hi Farah, Thanks for this great feedback. We are thrilled that you found your stay so comfortable and welcoming, it is lovely to hear the reception team made such a warm impression. Our crew takes real joy in being helpful and friendly, so knowing they were the highlight of your visit means the world to us. It is also great that booking through the ALL App felt smooth and easy, and your loyalty as a Platinum member does not go unnoticed. We look forward to seeing you again. All the best, Kate Davies, General Manager

Hi Linda! Your positive feedback made our day. Thanks for the love! We are thrilled that you found your room so clean and your Sweet Bed so cosy. It is wonderful to hear that our whole team left such a warm impression, and that you had plenty of choice at breakfast to kick off your morning. We are also glad the car park felt safe and spacious for you. The fact that your daughter booked the stay for you and you would recommend us so warmly means the world to us. It would be fantastic to welcome you back. Cheers, Kate Davies, General Manager

Hi Adam, Thanks for sharing your valuable feedback with us. It means a lot! We’re thrilled that Dean made such a warm impression at check-in and that you found our breakfast spread well stocked and satisfying. That said, we’re sorry the EV charger let you down. The on-site charging station requires a POLAR membership to operate, which might explain the hiccup you ran into with a different provider. Nonetheless, it’s great that our location worked so well for your plans and that the team’s friendly vibe stood out throughout your stay. It would be a pleasure to welcome you again. Best wishes, Kate Davies, General Manager

Hi Jennifer! A million thanks for your thoughtful review! It is great to know your stay with us was a good one overall. That said, we are sorry about the condition of the carpets you noticed. Our newer SweetRooms feature fresh carpeting, while some of the older rooms are still awaiting their refresh. Your feedback helps us keep track of where we need to focus next. Nonetheless, we are glad the free car park added convenience to your visit, and we hope you made the most of the lovely spots around Swansea. Here’s to hoping we get the chance to welcome you back soon. All the best, Kate Davies, General Manager

Hello Nikki! We can’t thank you enough for your insightful review! We are thrilled that our team made such a warm impression on you, especially Linda at reception and the friendly chap at breakfast who helped you with some Welsh. That said, we are sorry about the couple of minor hiccups in the room and we are grateful your family let us know on the spot so we could get things sorted for future guests. Nonetheless, it is lovely to hear that your very first stay at an Ibis was such a hit, from the comfy bed to the spotless room and that cracking breakfast spread. We’d love to welcome you back. Take care, Kate Davies, General Manager

Hello Kerry! Thanks for your feedback - we’re all ears here! We are thrilled that you found your room spotless and your bed super comfy, and it is wonderful to hear our reception team and cleaners made you feel so welcome. However, we are sorry that some smells from outside drifted into your ground-floor room. The hotel is completely non-smoking, and our team is always on hand to help sort any disturbance like this on the spot so you can relax with the windows open. Nonetheless, it is great that our housekeeping crew, especially that gem of a cleaner, left such a warm impression. Your shout-out means a lot to them. We hope to see you again soon. Take care, Kate Davies, General Manager

Hello Kiran! We can’t thank you enough for your insightful review! We are chuffed that you found the booking process smooth and our staff so courteous. That said, we are sorry to hear about the state of the fan and that breakfast fell a bit flat for you. We will certainly share your feedback with the team. Finally, you highlighted our location and the overall cleanliness, and we are delighted those stood out during your visit. We’d love to welcome you back. Take care, Kate Davies, General Manager

Hi Lewis, Thanks a ton for sharing your thoughts with us. We’re thrilled you found our location handy for your trip and that the free parking made things so easy. It’s great to hear the team made you feel welcome from check-in to check-out, and that you enjoyed a comfy night’s sleep and your welcome drink at the bar. That said, we’re sorry your room felt a little tired, with some loose fittings and a wobbly bedside table. We also regret the confusion you spotted in the parking info online and that we couldn’t offer you a room upgrade this time. Nonetheless, we’re chuffed you found us good value and that booking on the app was a breeze. The bar team will be buzzing to know they left a good impression. The whole team hopes you come back soon! Cheers 😃 Kate Davies, General Manager

Hi Leticia! We appreciate you leaving us a review! Our team is chuffed that you found the hotel spotless and our staff so welcoming. We are, however, sorry that some aspects of your stay fell short. A limited number of hangers and a lack of drawer space can be a bit restrictive, and our team is always on hand to help with any extra bits you might need. We also understand it can be tricky when the pet policy means your dog cannot be left alone in the room, we hope this didn’t cause too much disruption to your plans. Nonetheless, it is brilliant that you keep choosing us for your trips to Wales and that breakfast hits the spot every time. We are also thrilled our location works so well for your visits. We hope to see you next time you are in Swansea. All the best, Kate Davies, General Manager