Hi Linda! Your positive feedback made our day. Thanks for the love! We are thrilled that you found your room so clean and your Sweet Bed so cosy. It is wonderful to hear that our whole team left such a warm impression, and that you had plenty of choice at breakfast to kick off your morning. We are also glad the car park felt safe and spacious for you. The fact that your daughter booked the stay for you and you would recommend us so warmly means the world to us. It would be fantastic to welcome you back. Cheers, Kate Davies, General Manager

Hi Adam, Thanks for sharing your valuable feedback with us. It means a lot! We’re thrilled that Dean made such a warm impression at check-in and that you found our breakfast spread well stocked and satisfying. That said, we’re sorry the EV charger let you down. The on-site charging station requires a POLAR membership to operate, which might explain the hiccup you ran into with a different provider. Nonetheless, it’s great that our location worked so well for your plans and that the team’s friendly vibe stood out throughout your stay. It would be a pleasure to welcome you again. Best wishes, Kate Davies, General Manager

Hi Jennifer! A million thanks for your thoughtful review! It is great to know your stay with us was a good one overall. That said, we are sorry about the condition of the carpets you noticed. Our newer SweetRooms feature fresh carpeting, while some of the older rooms are still awaiting their refresh. Your feedback helps us keep track of where we need to focus next. Nonetheless, we are glad the free car park added convenience to your visit, and we hope you made the most of the lovely spots around Swansea. Here’s to hoping we get the chance to welcome you back soon. All the best, Kate Davies, General Manager

Hello Nikki! We can’t thank you enough for your insightful review! We are thrilled that our team made such a warm impression on you, especially Linda at reception and the friendly chap at breakfast who helped you with some Welsh. That said, we are sorry about the couple of minor hiccups in the room and we are grateful your family let us know on the spot so we could get things sorted for future guests. Nonetheless, it is lovely to hear that your very first stay at an Ibis was such a hit, from the comfy bed to the spotless room and that cracking breakfast spread. We’d love to welcome you back. Take care, Kate Davies, General Manager

Hello Kerry! Thanks for your feedback - we’re all ears here! We are thrilled that you found your room spotless and your bed super comfy, and it is wonderful to hear our reception team and cleaners made you feel so welcome. However, we are sorry that some smells from outside drifted into your ground-floor room. The hotel is completely non-smoking, and our team is always on hand to help sort any disturbance like this on the spot so you can relax with the windows open. Nonetheless, it is great that our housekeeping crew, especially that gem of a cleaner, left such a warm impression. Your shout-out means a lot to them. We hope to see you again soon. Take care, Kate Davies, General Manager

Hello Kiran! We can’t thank you enough for your insightful review! We are chuffed that you found the booking process smooth and our staff so courteous. That said, we are sorry to hear about the state of the fan and that breakfast fell a bit flat for you. We will certainly share your feedback with the team. Finally, you highlighted our location and the overall cleanliness, and we are delighted those stood out during your visit. We’d love to welcome you back. Take care, Kate Davies, General Manager

Hi Lewis, Thanks a ton for sharing your thoughts with us. We’re thrilled you found our location handy for your trip and that the free parking made things so easy. It’s great to hear the team made you feel welcome from check-in to check-out, and that you enjoyed a comfy night’s sleep and your welcome drink at the bar. That said, we’re sorry your room felt a little tired, with some loose fittings and a wobbly bedside table. We also regret the confusion you spotted in the parking info online and that we couldn’t offer you a room upgrade this time. Nonetheless, we’re chuffed you found us good value and that booking on the app was a breeze. The bar team will be buzzing to know they left a good impression. The whole team hopes you come back soon! Cheers 😃 Kate Davies, General Manager

Hi Leticia! We appreciate you leaving us a review! Our team is chuffed that you found the hotel spotless and our staff so welcoming. We are, however, sorry that some aspects of your stay fell short. A limited number of hangers and a lack of drawer space can be a bit restrictive, and our team is always on hand to help with any extra bits you might need. We also understand it can be tricky when the pet policy means your dog cannot be left alone in the room, we hope this didn’t cause too much disruption to your plans. Nonetheless, it is brilliant that you keep choosing us for your trips to Wales and that breakfast hits the spot every time. We are also thrilled our location works so well for your visits. We hope to see you next time you are in Swansea. All the best, Kate Davies, General Manager

Hi Keith M.! Your positive feedback made our day! We are thrilled that your two-night stay felt magical from the moment Nicola welcomed you at check-in. It is lovely to hear she made you feel right at home, and that the breakfast gentleman added to the experience too. Booking over the phone was a breeze for you, and we are glad you got to see the room and sort your breakfast before arriving. With your Classic status, knowing you would happily recommend both the hotel and the loyalty programme means the world to us. Come back soon! Take care, Kate Davies, General Manager

Hey James! Your kind words are music to our ears. Thanks for the rave review. We are thrilled you found our facilities great and our team so friendly. It is lovely to hear your stay was comfortable and that booking through the ALL App was a breeze. Knowing you would recommend both the hotel and the loyalty programme means a lot to us. We hope you choose to come back on any future trips you make to Swansea. Best wishes, Kate Davies, General Manager

Hi there, Thanks for the awesome review. We are thrilled that your stay as a couple hit the mark so perfectly. It is wonderful to know you would recommend both our hotel and the ALL loyalty programme, and your classic membership means a lot to us. We hope to see you again very soon! Take care! 😄 Kate Davies, General Manager

Hi there, James! It is wonderful to hear that our team makes you feel so at home every time you visit. Knowing that you choose us over hotels with sweeping views, simply because of the warm welcome you receive, truly means the world. Your loyalty over the years and your kind words about every single team member are what drive us to keep doing what we love. We are also chuffed that booking through our website was smooth and straightforward for you. Having guests like you walk through our doors time and again is the biggest compliment we could ask for. Until we meet again! Happy travels, Kate Davies, General Manager

Hi there Beverley, This great review made our day! We are chuffed that you found our team so warm and helpful throughout your stay with your partner. It is lovely that your room felt spotless and that our breakfast spread hit the mark for the price. A good start to the day makes all the difference, and we are thrilled yours was a tasty one. Come back soon! Take care, Kate D., General Manager

Hi Dennis, Thanks so much for positively commenting on your time at our hotel. We are thrilled you had a comfortable stay and felt well looked after during your time with us. It is great to know our team made you feel at home and that your experience as a Classic member hit the mark. Knowing you would recommend us and the ALL programme means a lot. The whole team hopes you come back soon! Cheers 😃 Kate Davies, General Manager

Hey there, Mr W.! Thanks so much for taking a moment to share what’s on your mind. We are chuffed to be your preferred hotel in Swansea, that truly warms our hearts. That said, we are sorry a couple of things let you down this time around. Our team is always on hand at reception to swap out any worn kit or help with connectivity hiccups, so never hesitate to give us a nudge. Nonetheless, knowing you left feeling happy overall means the world to us, and our location just a short drive from Swansea Bay and the Gower makes it easy to unwind after a busy day. We hope to see you soon. Happy travels, Kate Davies, General Manager

Hi Sian! It’s kind of you to leave this awesome review.😊 We are genuinely touched that the men at the front desk made you and your daughter feel so supported during your time with us. Hearing that their kindness and friendly approach meant so much, especially when you needed it most, warms our hearts. It is wonderful to know that their care left such a positive impression. All the best, Kate Davies, General Manager

Hi John, Thanks a ton for sharing your thoughts with us. We love that the modern feel of our hotel caught your eye, and it sounds like the fresh decor gave your stay a nice touch. That said, we are sincerely sorry that some aspects of your visit fell short of what you deserved. Cleanliness oversights can really affect your comfort, and we regret that our team wasn’t on hand to sort those straight away. Our reception is open 24/7 with extra supplies always available, so you should never have to chase the essentials. We also hear your thoughts on the breakfast experience, and your suggestion about smaller, regularly refreshed portions is really valuable. Nonetheless, it’s great that our location just outside the city centre worked well for your trip. We’re lucky to sit right on the main route into Swansea, making it a handy base whether you’re exploring the Gower or heading into town. We are sure we can deliver on a more enjoyable experience during your next stay. Best wishes, Kate Davies, General Manager

Hi Debbie! It’s kind of you to leave this awesome review.😊 We are thrilled that our team made such a warm impression on arrival, and it is lovely to know the gentleman on reception Saturday stood out for you. It is great that your room felt spotless and up to date, and that breakfast hit the spot too. The free parking and the pleasant walk into the city are little bonuses we love to share with our guests. It would be awesome to see you again very soon 🤩 All the best, Kate Davies, General Manager

Hi there, Amritpal! Your review made our day; thank you! We are thrilled that you felt so warmly welcomed by our team and that your room hit the mark. It is lovely to hear you and your partner had such a comfortable stay with us. Looking forward to next time. Cheers, Kate Davies, General Manager