ibis Swansea 2 stars

Customer review rating (ALL Rating) 4.5/5 1,061 reviews

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Description

Hotel extras

  • ¤ Free Wi-Fi

  • ¤ Free on-site parking

  • ¤ 10 min. drive to train station

  • ¤ 1.5 miles from Swansea Bay Campus University

  • 1.5 Miles to the city centre

Our accommodation(s)

Hotel location

ibis Swansea

Fabian Way, A483, SOUTH WALES
SA1 8LD SWANSEA
United Kingdom

GPS:51.619988, -3.911852

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOTEL

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,061 reviews

TripAdvisor Rating  3.5/5  1,084 reviews

Very well located

Customer review rating 4.5/5

Bryn R. Couples - Confirmed reviews ALL

The staff were all excellent the ambience the rooms the furnishings especially the dining room were top quality The menu was a very good choice but unfortunately was let down by less than good quality food The lasagne was only warm garlic bread and salad excellent The fish cakes were overcooked and dry fries were excellent Overall a good stay and a good price but spoilt somewhat by the food

Hi there, Thanks for sharing your review with us! It's great to hear that you found our staff excellent and the room furnishings, especially in the dining room, to your liking. We're all about creating a top-quality atmosphere for our guests, and I'm thrilled that stood out to you. However, I'm sorry to hear the food didn't hit the spot - it's certainly not the experience we aim to deliver. While our garlic bread and fries were a hit, it sounds like we have some work to do on the lasagne and fish cakes. I'll be sure to pass your feedback to our culinary team. We're always looking to improve, and guest feedback is invaluable in that process. The recycling has now become a law we must adhere to, albeit I agree...what next! It would be a pleasure to welcome you again. Kindest regards, Kate Davies, General Manager

Convenient location

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Staff helpful but very limited food offering. There was only one hard chair in the room which was not comfortable for leisure seating. The shower was not good, to get the temperature you needed to turn the power right up to the top which was not nice.

Dear Guest, Thanks for taking the time to review your visit to our hotel. It's great to hear you found our location convenient and our staff helpful; we're proud of our team's dedication to service. We're sorry to hear the seating wasn't up to scratch for a leisurely sit-down – we'll think about how we can make chilling in the room more comfy for you. As for the shower, the temperature in an accessible room must be lower in line with regulations. We look forward to welcoming you back on a future trip. Kind regards, Kate Davies, General Manager

Great stay

Customer review rating 4.5/5

Kathryn W. Solo - Confirmed reviews ALL

I have stayed in this hotel on numerous occasions and am always made to feel welcome. The staff are lovely and nothing is to much trouble for them.

Dear Kathryn, We thank you for taking the time to share your feedback. We are happy your stay with us was enjoyable. It is always rewarding for our team to be complimented by a guest and encourages us to continue with our efforts. We hope to welcome you back in the future. Kind regards, Kate Davies, General Manager

Well located

Customer review rating 5.0/5

Mark C. Families - Confirmed reviews ALL

Great staff and clean room

Dear C., Thank you for such a positive review. We are thrilled to hear that you found our location to be convenient and our high standards met your expectations. We look forward to seeing you again in the future. Best wishes, Kate Davies, General Manager

Good location and value.

Customer review rating 4.5/5

Andy Couples - Confirmed reviews ALL

It was a last minute decision but was able to book via the website at about 22:15 and arrive at 22:30. All ready for us and ample parking.

Dear Andy, Thank you for commenting on your stay. We're thrilled to hear that our website made your last-minute booking a breeze and you found our parking ample and convenient. It's always our goal to ensure a smooth arrival for our guests. However, it seems we didn't hit the mark with our breakfast offerings. While we're proud of our diverse breakfast spread, we're taking your comments about the overcooked sausages and bacon to heart, and although our fruit selection typically wows, we apologize that it didn't meet your expectations this time around. We hope to provide you with a more enjoyable stay in the future. Kind regards, Kate Davies, General Manager

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Other web-users rate our hotel

  • 533 reviews 9.1/10 Location
  • 940 reviews 7/10 Room
  • 972 reviews 9.6/10 Service
  • 20 reviews 8.7/10 WiFi
  • 489 reviews 7.4/10 Cleanliness
  • 346 reviews 8.2/10 Breakfast

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