ibis Cambridge Central Station Hotel 3 stars

Customer review rating 4.5/5 5,367 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Cambridge Central Station
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+ 15 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Ideally located next Cambridge train station

  • 15 minutes walk from the historical city of Cambridge

  • A unique Chill#2 Artisan Coffee Shop and Bar located on site

  • An ALLSAFE Clifton Environmental certified hotel

  • Located nearby the CB1 business centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Copy/print service available
Information message

Hotel location

ibis Cambridge Central Station

2 Station Square
CB12GA
cambridge
united kingdom

Tel: +441223320960

Fax: (+0)0

Check-in from 14h00

Check out up to 12h00

  • RAILWAY STATION STOP 1 :  BUSWAY A CITY 1

  • By plane

    CAMBRIDGE AIRPORT At 32.19km / 20 miles

  • By plane

    CAMBRIDGE AIRPORT At 4.83km / 3 miles

  • By train

    CAMBRIDGE At 0.16km / 0.1 miles

  • By train

    RAILWAY STATION At 0.02km / 0.01 miles

GPS :52.194766, 0.137507

Our accommodation(s)

Double SweetRoom by ibis

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Twin SweetRoom by ibis

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

CHILL

Type of cuisine: Cafe

Serves lunch, dinner and drinks.

CHILL

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 20

  • Maximum capacity: 8 people

Find out more

Our guest reviews for
ibis Cambridge Central Station

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,367 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,320 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located, over all good stay

Customer review rating 4.5/5

Daisy Solo - 13/01/2021 Confirmed reviews ALL

Had to stay here for a medical appointment during lockdown, for one night. Hotel was spotlessly clean, couldn't fault that. Located perfectly for my needs. Staff friendly and helpful. Comfortable room, was a bit cold but asked for an extra heater, and these came straight away. Had takeaway pizza to my room from the coffee shop, was tasty. Thank you for a superb stay Ibis Cambridge!

Dear DAISY, Thank you for taking the time to leave us your review. We are thrilled to read that you have had an excellent stay in our hotel. It is always a pleasure to receive a positive feedback. I will share your comments with our team. Thank you for sharing your experience, and we hope to be welcoming you again in a near future. Sincerely, Valeria Amoroso Ibis Cambridge Reception

Ibis Cambridge

Customer review rating 4.5/5

Joe C. Couples - 08/01/2021 Confirmed reviews ALL

From the moment you walk through the front door you are greeted by very friendly staff,They are very attentive and nothing seems too much trouble especially during this pandemic.

Dear Guest, On behalf of the ibis Cambridge team, I would like to thank you for this amazing review. Nothing makes us happier than to see that our skills and efforts are acknowledged, and to know our dedication has resulted in your satisfactory stay. We always want our guests to feel welcomed and safe- especially during these difficult times, and it is our priority to accommodate your needs during your stay. We are hoping to welcome you in Cambridge again soon. Kind Regards, Sandra Figler, Front Office Team Leader

good location and good room stay

Customer review rating 4.5/5

Melanie O. Couples - 20/12/2020 Confirmed reviews ALL

quick, helpful, safe, clean, attentive when needed

Dear MELANIE O., We very much appreciate your comments regarding your stay at the ibis Cambridge Central Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeria Amoroso Ibis Cambridge Central Station

Very Central

Customer review rating 4.5/5

Joe C. Business - 17/12/2020 Confirmed reviews ALL

Very clean hotel and very helpful staff of

Dear Guest, On behalf of the ibis Cambridge team, I would like to thank you for finding time to write us this amazing review. I am thrilled to read that our team has given you a warm welcome and accommodated your needs during your stay. I wish to inform you that your constructive feedback has been shared among our team. Nothing makes us happier than to see that our skills and efforts has been acknowledged, and to know our dedication has resulted in your satisfactory stay. We are hoping to welcome you in Cambridge again soon. Kind Regards, Sandra Figler, Front Office Team Leader

Lovely staff. All very clean and well run

Customer review rating 4.5/5

Anonymous Friends - 13/12/2020 Confirmed reviews ALL

Mostly things worked well for us. But the pillows were too hard and the furniture was too sparse there was no where to put anything and only one chair for two people.

Dear ANGELA C., We very much appreciate your comments regarding your stay at the ibis Cambridge Central Station. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. For your next visit, please note that we have soft pillows available for our guests upon request. Do not hesitate to ask one of our member of staff an we will be happy to provide them to you. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Chloe Delattre Front Office YManager

Friendly and excellent service

Customer review rating 4.5/5

Melanie Solo - 09/12/2020 Confirmed reviews ALL

Member of staff was extremely helpful and quick in supplying an additional duvet

Dear ANDREA MELANIE D., We very much appreciate your comments regarding your stay at the ibis Cambridge Central Station. We are delighted to read that you had an excellent stay and that our staff took good care of you. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Chloe Delattre Front Office Manager
Customer review rating 4.5/5

B. Business - 08/12/2020 Confirmed reviews ALL

wicked

Dear DAVAGE B., We very much appreciate your comments regarding your stay at the ibis Cambridge Central Station. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Chloe Delattre Front Office Manager

Good Stay

Customer review rating 4.5/5

Andre R. Couples - 08/12/2020 Confirmed reviews ALL

Really well located and good stay. Friendly staff!!

Dear Guest, On behalf of the ibis team , I would like to thank you for this amazing review. I am thrilled to read that our team has given you a warm welcome and accommodated your needs during your stay. We are located right outside the train station, and you can also find live departure boards around our cafe & bar area to make your travel easier. We can not wait to welcome you in Cambridge again soon! Kind Regards, Sandra Figler, Front Office Team Leader

Enjoyable Stay

Customer review rating 4.5/5

Mary B. Business - 06/12/2020 Confirmed reviews ALL

Functional hotel, breakfast not great, but this could be due to Current restrictions.

Dear Guest, Thank you for finding time to share your experience with us. We are glad to read that you had a pleasant stay with us. Due to the current pandemic situation, we have changed our breakfast menu to bacon/sausage/vegetarian sausage baps, cereal corn flakes/crunchy nut/porridge, orange/apple juice, yogurt cherry/blueberry/natural, fresh fruit, pastry croissant/pain au chocolat and a hot drink such as coffee or selection of teas. Thank you for your understanding, and we hope to accommodate you again soon. Kind Regards, Sandra Figler, Front Office Team Leader

nice staff, comfortable and good value

Customer review rating 4.5/5

Brian L. Solo - 06/12/2020 Confirmed reviews ALL

friendly staff, quick check in no fuss, comfortable room and best of all easily understood room heating/air-con instructions!! Every hotel should explain them in this way

Dear Guest, Thank you for reviewing your experience with ibis Cambridge Central Station. We are happy to read that you found our accommodation comfortable, and that there was no confusion with operating your room systems. We hope to welcome you in Cambridge again in the future. Kind Regards, Sandra Figler, Front Office Team Leader

Comfortable stay, no issues

Customer review rating 4.5/5

Anonymous Couples - 06/12/2020 Confirmed reviews ALL

Great experience. Easy to check in, nice room, great service, good location.

Dear Guest, Thank you for taking time to review your experience at ibis Cambridge Central Station. I am thrilled to read that our team has given you a warm welcome and accommodated your needs during your stay. We are located right outside the train station, and you can also find live departure boards around our coffee shop to make your travel easier. Our hotel is part of Planet 21 sustainable development programme, therefore, we only provide multipurpose, eco-certified soap for face, body and hair, in order to reduce plastic waste. We very much appreciate your feedback, and we hope to welcome you in Cambridge again soon. Kind Regards, Sandra Filer, Front Office Team Leader
Customer review rating 4.5/5

Jhb Business - 16/11/2020 Confirmed reviews ALL

In general it was a great stay but getting ready for work in the am there was no hot water so had a cold shower which didn't start my day right

Dear Guest, Thank you for taking time to share your experience at ibis Cambridge Central Station. We are glad to read that you had a pleasant stay with us, and found our accommodation comfortable. I do apologize that you faced some technical issues with the shower. Our shower has two valves; one to turn it on an off, and the other to control water temperature. We hope to accommodate you again in the future. Kind Regards, Sandra Figler, Front Office Team Leader

Loud bathroom noises - could not sleep

Customer review rating 4.5/5

Moaad Business - 11/11/2020 Confirmed reviews ALL

The room was fine, but the bathroom noises, pipes etc, meant i really did not get a peaceful night sleep in any of the 3 nights Low number of towels No room service in cleaning the rooms.

Dear Guest, Thank you for continuing to chose ibis Cambridge Central Station for your stay in Cambridge, and for finding time to share your experience at our hotel. I am so sorry to read that you have experienced noise disturbances during your stay. If you are in any way unsatisfied with your accommodation, please inform our reception team, who is available for you 24/7, in person or via whatsapp.It is our aim to meet your expectations, and we will certainly resolve any issue in no time. Due to the current virus outbreak, our housekeeping service is still available daily, but on request only. We hope to accommodate you again in the future. Kind Regards, Sandra Figler, Front Office Team Leaer

Don’t bother

Customer review rating 4.5/5

B Business - 08/11/2020 Confirmed reviews ALL

Was on a hectic business trip. Booked Ibis. First of all low staff meant Long queues and waiting time but that’s understandable due to covid. Left my item for laundry it wasn’t done. Was left waiting in line to be told sorry it wasn’t picked up. Manger said the best I can do is to offer you coffee. Terrible terrible experience here.

Dear Guest, Thank you for sharing your experience at ibis Cambridge Central Station. I would like to apologize for the difficulties you faced during your stay with us. I understand your disappointment about the laundry service; we use an external company that may have been disturbed during the current pandemic situation which may have caused the delay in delivering your items. I wish to inform you, that your constructive feedback has been shared among our team to prevent this situation from happening again. Please stay safe, and we hope to accommodate you in the future. Kind Regards, Sandra Figler, Front Office Team Leader

Well located and friendly staff

Customer review rating 4.5/5

Cecilia Couples - 08/11/2020 Confirmed reviews ALL

We had an amazing stay. The hotel was very clean and the staff very friendly. We had our dog with us and she loved it as well.

Dear CECILIA F., We very much appreciate your comments regarding your stay at the ibis Cambridge Central Station. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Chloe Delattre Front Office Manager

Not enough staff

Customer review rating 4.5/5

Andrew Couples - 07/11/2020 Confirmed reviews ALL

Booked this stay about 30 mins before areivi3ng and included a dog and breakfasts in the booking. As ever with Accor they tried to charge for these additions a second time. I have never stayed at one of this brands hotels without there being an attempt at an overcharge. Breakfast because of Covid was a young lady serving from the buffet, which was fine. However, when she had to attend to guests booking out or the kitchen the buffet was unattended and guests helped themselves, totaly compromising the Covid safety measures. More staff are needed to properly run the safety procedures rather than be double or tripple hatted as checking out/buffet/kitchens. Breaks all attempts to make guests feel safe.

Dear Guest, Thank you for taking time to review your experience at ibis Cambridge Central Station. First of all, I would like to apologize that you witnessed some of our guests not complying with the COVID-19 precautions. It is totally unacceptable and thank you for bringing this to our attention. We strictly follow food safety and hygiene regulations, as it is important, especially during these difficult times, to feel safe when travelling. Please rest assured, we have already changed our breakfast set up to a no-contact, pre-packed meal, to prevent this situation from happening in the future. We are glad to read that you found our location at your convenience, and you were satisfied with accommodation. We hope to welcome you in Cambridge again soon. Kind Regards, Sandra Figler, Front Office Team Leader

Great location, clean and comfortable accommodation and the CHILL bar is exactly that

Customer review rating 4.5/5

Mr I. P. K. Business - 07/11/2020 Confirmed reviews ALL

In Cambridge for necessary business, the hotel had everything I needed. The proximity to the train station, coffee shops and indeed ease of access to the centre of town are major plus points. Service was professional and pleasant. I'll be back !

Dear MICHAEL ALEXANDER S., We very much appreciate your comments regarding your stay at the ibis Cambridge Central Station. I am glad to read that our location served you well during your time with us! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloe Delattre Front Office Manager

Very close to Rail Station and Hospital

Customer review rating 4.5/5

Joe C. Couples - 05/11/2020 Confirmed reviews ALL

Very helpful and attentive staff,the hotel is about 2 minutes walk from the station and only 7 minutes from Addenbrookes Hospital whick is a great help to us as we attend weekly for the next 6 months

Dear JOE C., We very much appreciate your comments regarding your stay at the ibis Cambridge Central Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloe Delattre Front Office Manager

Well located

Customer review rating 4.5/5

Joe C. Business - 04/11/2020 Confirmed reviews ALL

Great experience. Very clean. Great staff

Dear JOSEPH C., We very much appreciate your comments regarding your stay at the ibis Cambridge Central Station. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Chloe Delattre Front Office Manager

Lovely staff but not enough of them

TripAdvisor rating 4.5/5

andrewmcc61 04/11/2020 TripAdvisor review

This was a late booking, done on my phone 30 mins before arriving. I had included the dog in the booking process, however and as ever with Accor hotels, they tried to make me pay for him again and the breakfasts I had also included. That sorted all was fine. At breakfast the covid measure ment no buffet and only one young lady serving. When she left to visit the kitchens or deal with guests booking out, some guests started helping themselves breaking all the covid measures. More staff required.

Dear andrewmcc61, Thank you kindly for taking the time to review us following your stay. We appreciate all of your feedback regarding the breakfast and can assure you that new measures have been implemented, in order to avoid any safety breaches. We hope to see you and your dog once again in the New Year. Wishing you all the best, Shivani Shah Assistant General Manager

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