ibis London City - Shoreditch 3 stars

Customer review rating (ALL Rating) 4.5/5 3,175 reviews

Best price
guarantee
ibis London City - Shoreditch - Image 1
ibis London City - Shoreditch - Image 2
ibis London City - Shoreditch - Image 3
ibis London City - Shoreditch - Image 4
5 Commercial Street, E1 6BF LONDON, United Kingdom

Description

Hotel extras

  • 348 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Facilities for disabled

  • Free Wi-Fi throughout the hotel

  • Hotel Bar & Restaurant

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis London City - Shoreditch

5 Commercial Street
E1 6BF LONDON
United Kingdom

GPS:51.515339, -0.071969

Telephone
Fax +44 20 7422 8410

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Charlie's Corner

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of simplicity and speed, we offer a range of tasty homemade dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,175 reviews

TripAdvisor Rating  4.0/5  5,202 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Monica R. Friends - Confirmed reviews ALL

Very convenient place. Near the metro station. Nice and clean room. Good breakfast included.

Dear Monica, Thank you for your kind feedback. We’re pleased to hear that you enjoyed your stay and appreciated our convenient location, clean rooms, and breakfast. Your comments are truly valued, and we hope to welcome you back again soon. Kind regards, Gustavo - Front House Team Member

Customer review rating 4.5/5

Nikhil T. J. Couples - Confirmed reviews ALL

The hotel is strictly a budget one, but provides you access to central london and a lot of tourist destinations easily. Has all basics covered. Located close to Aldgate east tube station. Decent western breakfast, but limited warm cooked items in the menu.

Dear Nikhil, Thank you for your positive feedback. We are pleased to hear that you appreciated our location and the convenience it offers for exploring central London. Your comments regarding the breakfast selection will be noted for future considerations. Best regards, Gustavo Front Office Team Ibis London City

Customer review rating 3.5/5

Orr R. T. Friends - Confirmed reviews ALL

we arrived a few hours before check-in, the staff was kind and showed us where we can store our stuff while we went out to the city. the room was small but the mattress was comfortable and it was clean. the heating didn't work so well so we kept it off for our entire stay but the room wasn't cold anyway so it was fine. the only bad thing was the water pressure in the shower: it was almost non-existent. there was hot water but the pressure was terrible so taking a normal shower wasn't very nice. besides that everything was nice.

Hi, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our staff to be helpful and that you enjoyed the cleanliness and comfort of your room. However, we sincerely apologize for the inconvenience caused by the heating system and the water pressure in the shower. Your experience is important to us, and we appreciate you bringing these matters to our attention. We continuously strive to enhance our guests' experience, and your insights will assist us in identifying areas for improvement. Thank you once again for your review. We hope to welcome you back in the future for a more enjoyable stay. Regards, Rita Sebastian Front Office Team Ibis London City

Customer review rating 2.0/5

Fahd E. Families - Confirmed reviews ALL

Management Team, I’m writing to share some feedback regarding my stay this past week (Monday to Friday). I stay at Accor hotels quite often—for example, I recently stayed at an Accor property in Koh Samui which was a 9/10 experience—so I was honestly surprised that my stay here was so far below the brand standard. There were several issues that made the stay frustrating: • Pricing Discrepancy: I called days in advance to request a room with separate beds and was quoted £30 extra. At check-in, I was charged £80. Being charged £50 over the agreed price is unacceptable, and I’d like to request a refund for that difference. • Unusable WiFi: The internet connection was very poor. We were getting speeds of maybe 1.5mbps at best. We constantly had to disconnect and reconnect every five minutes just to get it to work. While the signal was slightly better in room 101, it was plain horrible in room 229 for both my wife and me. This was reported and noted by the reception team. • Shower Issues: In both rooms (101 and 229), the water pressure was incredibly weak. Furthermore, the temperature was impossible to regulate—it was either freezing or scalding hot, with nothing in between. • Towel & Cleaning Service: It was frustrating to be told there were no small towels available in the entire hotel. On Christmas Day, fresh towels were dropped off, but the old, wet ones weren't collected. This left us in a room with smelly, damp towels, which isn't the level of hygiene I expect. • Luggage Storage: While the staff were generally supportive, the checkout process felt weirdly "DIY." Having to tag my own bags and take my own photos for security felt very impersonal for a hotel service. I enjoy being a regular guest with Accor, but this stay really missed the mark. I’d appreciate it if you could look into the overcharge on my room and let me know how you plan to address these service and maintenance issues. Best regards, Fahd E.

Dear , Thank you for taking the time to share your detailed feedback regarding your recent stay at Ibis London City - Shoreditch. I sincerely apologize for the inconveniences you experienced, which did not meet your expectations or our hotel's standards. I understand your concerns about the pricing discrepancy. It is always our aim to provide clarity regarding charges, and I regret any confusion that occurred during your check-in. Regarding the WiFi issues, I can assure you that connectivity is essential for our guests, and we are continuously working to improve our services in this area. The concerns you raised about the shower and towel service are also noted. Cleanliness and comfort are top priorities for us, and it is disappointing to hear we fell short. Lastly, I appreciate your feedback on the luggage storage process; we strive to offer a seamless experience for all our guests. Thank you for your loyalty to Accor hotels. I will ensure your comments are shared with our management team for further evaluation. Front Office Team Ibis London City

Customer review rating 2.0/5

Nishant S. Solo - Confirmed reviews ALL

Excellent location – bus stop right outside the door and metro station just a few steps away - really couldn’t be more convenient for getting around London. Unfortunately the check-in experience was disappointing. The guy who checked me in (an African guy) seemed completely untrained. He had no knowledge of Accor Gold benefits and showed zero interest in helping in general - pretty bad trait if you're managing reception. The room itself came with a TV and it had Chromecast plugged in - which would have been great to cast… except it didn’t work. There’s no room phone to contact reception, so I had to find an scan the QR code to contact reception. When I explained the issue, the person on the phone insisted there are no Chromecasts in the hotel and basically refused to help. Even after I asked him to check with a colleague, I got no reply whatsoever. Very poor attitude and clearly not suited for a customer-facing role - I suspect it was the same person. On a much brighter note, Arun in the restaurant/bar was outstanding – friendly, attentive and genuinely focused on making guests happy. The room was mostly clean, but the pod-style bathroom is extremely compact and feels more like an aeroplane or sleeper train toilet – very cramped and not particularly practical. I would not return.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,989 reviews 9.7/10 Location
  • 2,981 reviews 5.7/10 Room
  • 2,688 reviews 8.8/10 Service
  • 88 reviews 4.1/10 WiFi
  • 1,423 reviews 7/10 Cleanliness
  • 1,420 reviews 8.1/10 Breakfast
  • 351 reviews 6.3/10 Amenities
  • 10 reviews 2.5/10 Sustainability

Powered by Trustyou

Our other establishments nearby

All our hotels in London

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.