ibis London City - Shoreditch 3 stars

Customer review rating (ALL Rating) 4.5/5 3,644 reviews

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5 Commercial Street, E1 6BF LONDON, United Kingdom

Description

Hotel extras

  • 348 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Facilities for disabled

  • Free Wi-Fi throughout the hotel

  • Hotel Bar & Restaurant

Our accommodation(s)

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Hotel location

ibis London City - Shoreditch

5 Commercial Street
E1 6BF LONDON
United Kingdom

GPS:51.515339, -0.071969

Telephone
Fax +44 20 7422 8410

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Charlie's Corner

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of simplicity and speed, we offer a range of tasty homemade dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,644 reviews

TripAdvisor Rating  4.0/5  5,136 reviews

Very good stay

TripAdvisor rating 5.0/5

Tra-Mi P Families - TripAdvisor review

Overall a good quality price ratio for London and we would come back. We were satisfied with the size, comfort and cleanliness of the room and cleanliness of the common areas. Breakfast is fine with enough choices although hot porridge was missing which is strange for a UK hotel. Beware of very busy time slots at breakfast, however the staff was quite heroic in emptying tables fast and refilling food so we did not wait too long. The staff at the bar and reception were friendly and helpful, special mention to Ben. Location is excellent, right next to a tube station and with several cafés nearby. Info: to store your luggage, it costs 3 £ per piece (usually 5 £ in central London).

Dear Tra-Mi P, Thank you so much for sharing such a wonderful review following your recent stay with us at ibis London City Shoreditch. We are thrilled to hear that you found our hotel to offer exceptional value, and we truly appreciate your kind words regarding the size, comfort, and cleanliness of your room, as well as the common areas. It’s always our goal to ensure that our guests feel at ease and well cared for, and your feedback assures us that we’re achieving that standard. We are grateful for your thoughtful comments about our breakfast offerings. We’re happy to know you enjoyed the variety available, and we have taken note of your suggestion for hot porridge to be included. We strive to continually enhance our guest experience, and input such as yours helps us in doing so. It is fantastic to hear that, despite the busy breakfast time slots, our team was able to provide you with prompt and efficient service. We’ll be sure to share your kind words with Ben and the rest of our staff at the bar and reception—your recognition of their friendly and helpful service truly means a great deal to us. We’re also delighted that you appreciated our prime location, so close to the tube station and nearby cafés, which make it convenient for our guests to explore the best of Shoreditch and beyond. Thank you again for taking the time to share your experience. It was a true pleasure having you stay with us, and we look forward to welcoming you back to ibis London City Shoreditch in the future. Warm regards, B.M - Front Office Team Member ibis London City - Shoreditch

Unforgettable Stay Experience at ibis london city shoreditch

TripAdvisor rating 5.0/5

hago s TripAdvisor review

Staying at ibis london city shoreditch was truly an amazing experience. From the moment I stepped inside, I felt warmly welcomed by the friendly and professional staff. The check-in process was quick and efficient, allowing me to immediately rest after a long journey. Room: The room I stayed in was very clean, comfortable, and equipped with modern facilities. The decor was minimalist yet elegant, giving a calming atmosphere. The bed was very soft, allowing me to sleep soundly throughout the night. The view from the window was also amazing, adding to the experience. Facilities: This hotel has a variety of very pampering facilities. The clean and spacious swimming pool is my favorite place to relax. The restaurant in this hotel also serves delicious dishes with a variety of choices, suitable for different tastes. In addition, the fast free Wi-Fi made it easy for me to stay connected during my stay. Location: The location of this hotel is very strategic, close to various tourist attractions and shopping centers. Public transportation is also easily accessible, so I had no trouble exploring the surrounding area. Service: One of the most impressive things is the service from the hotel staff. They are very responsive to guest needs and always provide solutions with a smile. The cleanliness and attention to detail is really felt in every aspect of their service.

Dear Hagos2025, Thank you so much for taking the time to share your wonderful experience at ibis London City Shoreditch. We are absolutely delighted to read that your stay was truly unforgettable. It brings us immense joy to know that from the moment you arrived, our team was able to extend a warm welcome and provide you with an efficient check-in process that allowed you to begin your journey with us on a relaxing note. We are thrilled that you found your room to be both clean and comfortable, with a serene and elegant ambiance designed to ensure your absolute comfort. It is wonderful to hear that the bed provided you with restful sleep, and that the view from your room contributed to your overall experience. Our team will be especially pleased to hear your glowing praise for our facilities. We are committed to providing an exceptional experience, and it’s heartening to know that our variety of offerings and fast, free Wi-Fi enhanced your time with us. We truly appreciate your recognition of our strategic location in the heart of Shoreditch, making it convenient for you to explore London’s renowned attractions and easily access public transportation. Above all, we are incredibly grateful for your kind words about our team’s service. Your appreciation for their attentiveness and dedication to providing thoughtful, responsive care with a smile is incredibly rewarding. We believe it is the attention to detail and passion for hospitality that makes all the difference, and we are thrilled to hear that this was felt throughout your stay. Once again, thank you for sharing such thoughtful feedback. It was our pleasure to welcome you, and we hope to have the pleasure of hosting you again in the future. Warm regards, Ben - Front Office Team Member ibis London City - Shoreditch

Good location, overall nice hotel.

Customer review rating 3.5/5

Kat Friends - Confirmed reviews ALL

Check in was a bit slow, room was clean and bed comfortable. The only issue was bathroom, it was dated, water didn’t drain from sink.

Great location & well designed rooms

Customer review rating 5.0/5

Rajg Couples - Confirmed reviews ALL

The hotel is on a very handy location next to to a tube stop. You can walk to a number of restaurants nearby and Tower Bridge is within vicinity. Staff is well trained and accommodating.

Okay stay but improvements can be made.

TripAdvisor rating 3.0/5

SONIA26 TripAdvisor review

On holiday with my sister. We took a double room each we checked in on a Friday evening and right away we were asked for payment. We explained we had paid for the room weeks before. The girls insisted we hadn’t and they have no record of this. A loop ensued of us being asked and my sister showing payment. In the end my sister said she was going to phone the company to prove payment. Within literal seconds the check in girl said oh I have your proof of payment. I mean seconds after my sister said she was going to make the call. So I do question the legitimacy of being asked for repeat payment. Therefore. Have proof of paying for the room with you before you check in. The rooms themselves are fine, clean and comfortable. Sadly my sister and I had kettles which overboiled. (They weren’t over filled) my sister got a replacement. I didn’t. So I had to go into her room for a coffee. We ate at the hotel but both nights most things on the menu weren’t available. I’d say 3/4 of the menu we were told they didn’t have it and it’s not a big menu. Also they advertise a cocktail hour but they had no ice to make any. So no cocktails. This was both nights. I have to give a shout out to the male staff member working that weekend on the desk to taught my sister and I how to navigate the subway. Very helpful. Thank you. The hotel is in Whitechapel area yards from Aldgate East subway so convenient. The area is run down though. Sadly. There was a strong urine stench in the street and a few homeless people, living in the doorways of the shops and subway. I’m in no way critising those who are homeless. The system has let them down badly. But considering a few subway stops later you’re in more affluent areas it really does stand out the unfairness of the system we live in.

Dear Sonia, Thank you so much for taking the time to share your feedback. We are grateful for your kind comments about our cleanliness, and we’re pleased to hear that you found the rooms to be comfortable and well-kept. Your rating of 5 out of 5 for cleanliness is truly appreciated! We sincerely apologize for the confusion and frustration regarding your payment at check-in. This is certainly not the level of service we aim to provide, and we will investigate the matter further to ensure that all of our staff have the necessary information to assist guests efficiently and professionally. We appreciate your patience in resolving this issue. We are also sorry to hear about the issues with the kettles, and we’re glad that your sister received a replacement. We will make sure to review our procedures for handling such concerns so that all guests receive prompt and adequate resolutions. It is disappointing to hear that your dining experience did not meet expectations, and we sincerely apologize for the limited menu availability and the cocktail hour inconvenience. We will ensure that these issues are addressed with our food and beverage team so that we can provide a more consistent and enjoyable offering to our guests. We are grateful for your kind words about our staff, especially the male staff member who assisted you with navigating the subway. We will be sure to pass along your thanks to him—he will be delighted to know he made a positive impact on your stay. As for the surrounding area, we truly appreciate your understanding and thoughtful comments. We will continue to work towards ensuring that our guests feel comfortable and safe, both in and around the hotel. We hope you had a lovely Christmas, and we wish you a very Happy New Year! 🎄✨ We would love the opportunity to welcome you back, where we can ensure a more seamless and enjoyable experience. Warm regards, B.M - Front Office Team Member ibis London City - Shoreditch

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Other web-users rate our hotel

  • 2,886 reviews 9.7/10 Location
  • 3,112 reviews 6.2/10 Room
  • 2,735 reviews 8.9/10 Service
  • 68 reviews 5.4/10 WiFi
  • 1,544 reviews 7/10 Cleanliness
  • 1,436 reviews 8.2/10 Breakfast
  • 485 reviews 8.6/10 Vibe
  • 384 reviews 6.8/10 Amenities

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