ibis London City - Shoreditch 3 stars

Customer review rating (ALL Rating) 4.5/5 2,276 reviews

Hotel extras

  • 348 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Facilities for disabled

  • Free Wi-Fi throughout the hotel

  • Hotel Bar & Restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Hotel location

ibis London City - Shoreditch

5 Commercial Street
United Kingdom

GPS:51.515339, -0.071969

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar


Offering everything from Italian roast coffee to locally brewed craft beers and speciality gins, pull up a chair in our Brick Lane-inspired bar. This bright, lively space offers a tempting spot to indulge in tasty treats and tipples, any time of the day.

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,276 reviews

TripAdvisor Rating  4.0/5  4,940 reviews

Certificate of excellence 2022

“Tourist Class” might be value for some.

TripAdvisor rating 3.0/5

Brian H TripAdvisor review

Stayed here as part of a travel package that indicated this was a ‘tourist class’ hotel; after one night, we checked out to go to another hotel. The description of some of the amenities offered here seem exaggerated at best. The rooms are hardly ‘soundproof’ as we could hear everything in the adjacent room; there are sirens from emergency vehicles all night. There is no safe in the room. The bathroom appears to be some pre-fab kit that’s roughly the size of a bathroom you’d have in a cruise ship; we asked for washcloths and the staff didn’t understand what we were talking about but did give us a hand towel. There is some sort of climate control but it has signage clearly indicating it’s not air conditioning and it didn’t seem to function as air conditioning. The room was clean and some of the staff were helpful. The rooms are very small with little storage space and no dresser/drawers. The elevator is the smallest elevator I’ve ever seen.

Good location

Customer review rating 3.5/5

Pj Couples - Confirmed reviews ALL

Good night stay and good size room

Dear PHATCHANEE J., Thank you very much for taking the time to complete our questionnaire and for the excellent score! At Ibis we strive to continuously improve the quality of our services and your feedback is extremely important to us. Please write us again if you wish to tell us more about your experience. Have a nice week ahead! Sincerely, Elena Front Office Team member

Good location

Customer review rating 3.5/5

Alessa M. Business - Confirmed reviews ALL

The hotel has a good location and very friendly staff, however, the accommodation could be better. The bed and pillows are not very comfortable. I also had an issue with the loyalty program as the system wasn't showing my current status. The front desk helped me solve it, but it was never fixed on the system.

Dear ALESSA M., Thank you for taking the time to review your recent stay at ibis London City Shoreditch. We were particularly delighted to read you found our dedicated team of service staff to be attentive and provided you with a memorable experience. As you mentioned, we are exceptionally fortunate to be located right in the very heart of London and just a stone's throw away from local iconic landmarks and tourist attractions! Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis London City Shoreditch soon. Warm Regards, Elena Front Team member

Excellent place

Customer review rating 5.0/5

David Business - Confirmed reviews ALL

Overnight business trip. Hotel exceeded expectations. Everything I could have asked for.

Dear DAVID W., We very much appreciate your comments regarding your stay at the ibis London City - Shoreditch. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Front Team member


Customer review rating 3.5/5

Janno Families - Confirmed reviews ALL

some confusion about the extra bed

Thank you for your feedback !

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Other web-users rate our hotel

  • 1,928 reviews 9.7/10 Location
  • 2,319 reviews 6.3/10 Room
  • 2,149 reviews 9/10 Service
  • 66 reviews 7/10 WiFi
  • 1,104 reviews 6.4/10 Cleanliness
  • 1,049 reviews 8.7/10 Breakfast
  • 348 reviews 8.5/10 Vibe
  • 303 reviews 6.6/10 Amenities

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