We were delighted with our experience at ibis London City - Shoreditch. Staff were helpful and courteous and our room contained everything we needed. I especially appreciated having access to a kettle and tea bags with UHT milk in our room. The breakfast which was included in the cost of our stay was plentiful and of excellent quality. We would definitely recommend this hotel to friends and family.

We stayed for 3 nights with my mom. Elizabeth from Front Office was professional, friendly and made us feel at home. The room was clean with a beautiful view to the skyline. Breakfast was 'wow', complete and with multiple options for all tastes. The housekeeping staff could have done better, our shower didn't have shampoo or soap (empty bottles), so we left a written message in the room to fill them but it wasn't taken into account. Next morning we asked Veronica from front office to add a note for the housekeeper, however we arrived that night and the bottles were still empty. At the end, I had to take the bottles myself to the room. The food at dinner time can also be improved, the pizzas and burger were not tasty.

This must have been my 20th time in this hotel. I come to London for business few times a year and after changing hotels each time I came to Ibis Shoreditch. Its location, next to 4 different tube lines, and near good pizza places and restaurants, added with caring staff, made this hotel my first choice in London

Hotel was fine but I booked a twin room and got a double with two mattresses a few inches apart.

Nothing wrong with the room: recently renovated, quite big for the London standards, and extremely clean. The bathroom is another thing: all in plastic, from floor to ceiling, like a camper-van bathroom. Nothing wrong with but I'd say you'd expect more for what you pay. Frustrating experience before checking in: I provided my AmEx details when booking, and two days before arriving in London I got an email from the accounts dept saying that they couldn't check my card details and that they would cancel my reservation in a few hours if I didn't provide another card. I called them but for a good couple of hours nobody picked up. When they finally did, they suggested that I checked in online with another card, which I did. But apparently they online res system wasn't working properly so the check in online want't completed but my card was pre-authorized for a total amount of 450 pounds (two night plus some extra not mentioned anywhere). When I got there, they said they didn't see the pre-authorization in their system and that they couldn't remove it. So of course I had to pay for my stay, but at the same time I had this considerable amount of money "blocked" on my other card. They didn't try to find out more about that, and I had to contact my credit card customer service and it took 15 days to remove the pre-authorization. No big deal, but I guess it might be an issue for someone traveling with one card and having other expenses to do during their stay. Breakfast and location (walking distance from Aldgate East station and Liverpool Street) are a plus.

Nice helpful staff, clean rooms, good bteakfast

Pleasant and lovely place to stay

All well and good support from the staff, as always

Easy to book, check in/out, staff helpful

The hotel was okay, but very bland. The towels were awful, and only two in the room — no hand towels.

Good location. Bad bathroom cleaning! The soap ran out, even tough we detached the container from the wall, they still didn't fill/replace the soap for our last two days (still came and cleaned). There was no toilet brush, which resulted in us 3 guests having to flush 3-5 times or using the paper to clean! Also the shower grate was a bit clogged with hair (on the first day!)

Room is relatively basic but clean and had everything you need. Bathroom was compact but the shower was excellent.

Very kind and supporting staff in the reception and bar. Room as small, even for London, and it smelled like it recently had been a smokers room. But besides that, all was good :)

We settled on Ibis London City after researching lots of hotels in the area. This matched not only our budget but also our ideal location. 10/20 mins in each direction (walking) took us to the areas and activities we wanted. The rooms were exceptionally clean, beds comfortable, and breakfast was a bonus. Staff were helpful and friendly. Rooms were quiet, although a little stuffy ( could open the window but too noisy during the night). Would stay here again, and recommend.

The good: The room provides a good night's sleep with dark drapes and great bed. The not-so-good: The breakfast quality has really decreased, there used to be much much more variety, now it's average at best which made us visit nearby caffees more than we would like to. ALso, the bar closes early, used to be very late.