ibis London City - Shoreditch Hotel 3 stars

a lot of noise in the morning. Sounded like garbage containers were being moved around every morning. My room was on the first floor 157

I was there for business and enjoyed my stay and it's a great location (walking distance from business district). The room is decently sized (with flatscreen tv, desk, closet and iron/board) and very quiet. The restaurant and extended seating area downstairs has a good vibe and the food (and service) is good. Checking-in staff is very friendly and service is prompt (everything done via smart phone). There are various restaurants and deli-shops on walking distance which is very convenient.

The hotel is in a great central location and is really nice inside. Everything was clean and the room was a good size for the two of us. We did find that the rooms were getting cleaned at times we were generally in the room either getting ready at the start of the day or getting refreshed to go out at night so we weren’t able to have someone in to clean every day but the room was almost spotless when we arrived so that didn’t matter so much! The staff are very friendly and helpful.

My friends and I arrived into the Shoreditch to explore this part of London during the weekend. Quite good location for the hotel: you have a good connection from the hotel with the different transport (Tube station, buses, etc.) However there were massive works on the underground so we had to take a different alternative to move around the city. The lady from Reception that checked us in was friendly and helped us with our questions about the facilities in the hotel. I liked the fact that they allocated our rooms in a high floor with very nice views of the City of London as we requested. (Well done!). Special shout out to the blonde lady welcoming the breakfast that it was very polite and smiling everyone while she checked room numbers from guests. Also very nice experience in the bar with the barman (Italian?), as he was attending very carefully orders and making drink suggestions to the guests. At check out time we were well assisted by couple of Spanish ladies that very kindly accepted keeping our luggage while we were having a last visit in the city. I would recommend this hotel to anyone that wants to have a nice stay in the buzzing London and I hope to come back in the future. Good job!

Room satisfactory, as was service

The room services was generally good. The room was quiet and the breakfast was very adequate.

Most enjoyable stay , looking forward to coming back. Staff excellent, great team / family atmosphere, very helpful, proficient, willing to go the extra mile. Food tasty, breakfasts great variety of choice. Rooms thoughtfully designed for no frills travelling providing very comfortable bed and all necessities.

I was booking on behalf of other people for an event. It was a complicated process and I was never able to speak to anyone over the phone despite trying your number multiple times. I sent through the third party credit card form, and yet my guests were still charged on their own card, causing much confusion. The only reason I didn't give a '1' rating was because the rooms were good and the location convenient, but the customer service is clearly not good at all, so I won't be booking with you again.

We had a great time and felt completely at home, there were no complaints from either of us.

Good location, easy to find, near tube.

We had a very good stay for the price we paid, and the staff was always very nice. We had some quirks regarding rooms and cleaning, but overall nothing that can't be fixed. --- Some details about the rooms were faulty/missing: - The shower head was leaking water everywhere; - The shower head holder was useless - could not get it to a stable position, was always going down; - The bathroom door on room 112 wouldn't close properly. About the cleaning, there were some issues: - Sometimes there weren't enough towels for two people - once there was only one towel available and it was dirty. I informed the receptionist, who looked shocked at first, but then looked like it wasn't the first time it had happened... she offered us 3 towels, which was really nice; - For a few times, we were missing soap in 148; - We were missing toilet paper at least twice; - The rooms weren't vacuumed at all during our stay.

I usually like the Ibis London City a lot, but this time I had only bad luck: - the metro just at the corner was closed for repair on Saturday and Sunday, making the access quite complicated. Nobody's fault. But very unlucky when you're staying there... - my room wasn't cleaned 2 days in a row! I left the first day from 8.30 until 14.30 but apparently it wasn't enough. The second day I left from 10.30 until 14.00, same thing. I notified the reception and went out for one more hour, but still no luck. The cleaning service finaly came at 15.30 when I was back. So no cleaning at all for my room... Not so serious...

Clean, secure efficent

Although in a very busy part of London at Aldgate, it was convenient for what I wanted to do and see. It was much quieter than I had expected with my room overlooking the rear of the hotel. This meant that the view was of buildings, but for an autumn night you don't sit at the window gazing out. Staff were welcoming and efficient, room itself comfortable, but I do prefer a showerhead which can be adjustable for flow pattern.

A mouse ran around the Bar about 2am in morning. We pointed this out to night staff who basically ignored this. He then disappeared even though we were looking Bar service. Obviously the 24 hour service including Bar is not accurate