ibis London City - Shoreditch Hotel 3 stars

Customer review rating 4.3/5 11,076 reviews

ALLSAFE approved hotel

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ibis London City - Shoreditch
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+ 13 Services

Hotel extras

  • 348 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Facilities for disabled

  • Free Wi-Fi throughout the hotel

  • Hotel Bar & Restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis London City - Shoreditch

5 Commercial Street
E1 6BF london
united kingdom

Tel: +442074228400

Fax: (+44)207/4228410

  • 15,315,25,67 :  Aldgate East

  • By bus :  25-205-254

  • ALDGATE EAST : 

  • Hammersmith and City,District Li :  Aldgate East

  • By plane

    LONDON CITY APT At 12.87km / 8 miles

  • By plane

    LONDON GATWICK At 46km / 28.59 miles

  • By plane

    LONDON HEATHROW At 34.5km / 21.44 miles

  • By boat

    DOVER At 122.3km / 76 miles

  • By train

    LIVERPOOL STATION At 1.61km / 1 miles

  • By train

    LONDRES WATERLOO At 4km / 2.49 miles

  • By train

    WATERLOO STATION At 4km / 2.49 miles

GPS :51.515339, -0.071969

Hotel services

BAR Non contractual photo

Offering everything from Italian roast coffee to locally brewed craft beers and speciality gins, pull up a chair in our Brick Lane-inspired bar. This bright, lively space offers a tempting spot to indulge in tasty treats and tipples, any time of the day.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 348 rooms
    • 8 rooms for people with reduced mobility
    • No family room
    • 28 connecting rooms
    • No non-smoking room
    • 10 floors
  • Languages spoken at the hotel
    • Portuguese
    • Polish
    • Italian
    • French
    • Spanish
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews for
ibis London City - Shoreditch

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,076 reviews

TripAdvisor Rating 4.0/5

4,802 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Alright stay

Customer review rating 3.5/5

Leon Couples - 11/10/2021 Confirmed reviews ALL

Negatives - Check in was friendly and efficient, however the gentleman forgot about our welcome drink voucher - The handsoap pump was not working, so I had to inform someone to get a replacement - The teacups and teaspoons were not clean enough - The room was not serviced during the stay whilst we were away between 9am - 3pm Positives - Location is central and well connected by both buses and tubes - staff were generally very friendly - It is relatively quiet during the stay there is no excessive noise

Good value

Customer review rating 4.0/5

Stuart S. Business - 11/10/2021 Confirmed reviews ALL

Nice staff, quality room. Good location, no complaints.

Thank you for taking the time to review your recent stay at ibis London City Shoreditch We apologies that on this occasion we failed to meet your expectations regarding your check in experience and the bathroom upgrade, we will certainly share your comments with our management team. We were pleased to read however that the service you have received was faultless and hope to have the opportunity to welcome you back to ibis London City Shoreditch soon where we feel sure you will find our services much more improved. Warm regards, Jose Lorente. Front Office Team Member

GOOD STAY / Very Clean

Customer review rating 5.0/5

Karl Families - 11/10/2021 Confirmed reviews ALL

Was happy with the overall experience. Would recommended this to anyone. Thanks

Dear KARL S., We very much appreciate your comments regarding your stay at the ibis London City - Shoreditch. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helga Front Office Team Member

Good location

Customer review rating 5.0/5

W. Friends - 11/10/2021 Confirmed reviews ALL

Close to tube , Tesco next door and a nice clean hotel

Thank you for taking the time to review your recent stay at ibis London City Shoreditch. We were particularly delighted to read you found our dedicated team of service staff to be attentive and provided you with a god experience. As you mentioned, we are exceptionally fortunate to be located right in the very heart of London and just a stone's throw away from local iconic landmarks and tourist attractions! Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis London City Shoreditch soon. Warm Regards, Jose Lorente, Front Office Team Member

Nice hotel in a dodgy location

Customer review rating 4.0/5

John Business - 11/10/2021 Confirmed reviews ALL

Hotel is fine and exactly as hoped for. Location is great for access to city but, unfortunately, area is frequented by beggars.

Thank you for taking the time to review your recent stay at ibis London City Shoreditch. As you mentioned, we are exceptionally fortunate to be located right in the very heart of London and just a stone's throw away from local iconic landmarks and tourist attractions! Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis London City Shoreditch soon. Warm Regards, Jose Lorente, Front Office Team Member.

Well located and AWESOME STAFF

Customer review rating 5.0/5

Chico Friends - 11/10/2021 Confirmed reviews ALL

I Needed a quick a night between stops in london, and though last minute staff help me find the best deal for the night, allowed me to check in early and gave me a generous late check out that helped so much. Also the rooms are great beds comfy also they give Chromecast with the tv which is far better then cable.

Thank you for taking the time to review your recent stay at ibis London City Shoreditch. We were particularly delighted to read you found our dedicated team of service staff to be attentive and provided you with a memorable experience. As you mentioned, we are exceptionally fortunate to be located right in the very heart of London and just a stone's throw away from local iconic landmarks and tourist attractions! Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis London City Shoreditch soon. Warm Regards, Helga ibis London City-Shoreditch

Good Stay

Customer review rating 5.0/5

Andrea Friends - 10/10/2021 Confirmed reviews ALL

Great Staff

Thank you for taking the time to review your recent stay at ibis London City Shoreditch, we thoroughly appreciate your feedback. We were delighted to read that you found our dedicated team of service staff to be friendly and attentive. Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis London City Shoreditch soon. Warm Regards, Helga Front Office Team Member

Very good stay

Customer review rating 5.0/5

Teresa Couples - 10/10/2021 Confirmed reviews ALL

Checkin was easy, we asked for a room on a high floor and this was provided. The hotel is well located with easy access to to city excellent public transport links. Breakfast was great, a huge choice and staff who were attentive and kept the tables and food areas clean and well stocked. Staff were very helpful and knowledgeable about the area. We would definitely stay there again.

Dear TERESA B., We very much appreciate your comments regarding your stay at the ibis London City - Shoreditch. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helga Front Office Team Member

Very welcoming

Customer review rating 5.0/5

Fco J. Couples - 09/10/2021 Confirmed reviews ALL

Team is always willing to help. No matter how busy it gets you can see they do their best to make your stay as good as possible Locations is great, well connected and with plenty of restaurants and pubs walking distance. We came to visit our daughter and had a great time exploring the area.

Dear J. N., We very much appreciate your comments regarding your stay at the ibis London City - Shoreditch. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Veronica N. Front Office Team Leader Ibis London City shoreditch

Good stay, with qualifiers.

Customer review rating 4.0/5

Rowlie Business - 09/10/2021 Confirmed reviews ALL

Well located. Dodgy Wifi / internet. Hot water took an inordinate time to emerge from 10th floor room’s taps (shower and basin) in the morning.

Felt at home!

Customer review rating 5.0/5

Grahame P. Friends - 08/10/2021 Confirmed reviews ALL

Wanted a central London base for the day, and this fitted the bill. Great all round service and rooms at a fab price. No complaints!!

Dear GRAHAME P., We very much appreciate your comments regarding your stay at the ibis London City - Shoreditch. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helga Front Office Team Member

Good location, nice room

Customer review rating 3.5/5

Eva K. Solo - 08/10/2021 Confirmed reviews ALL

Very closed to the Aldgate East station, room is clean and nice.

Clean and quiet

Customer review rating 3.5/5

David D. Couples - 07/10/2021 Confirmed reviews ALL

No hot water on first morning. The hotel used to offer baggage storage on last day but this is no longer available. They suggest using rail station which is ten minutes walk away and charges £12.50 per item. It seems ridiculous that when the hotel lobby was re-modelled the baggage room was removed. This is a pity, and should be reconsidered by the company.

Thank you for taking the time to review your recent stay at ibis London City Shoreditch We apologies that on this occasion we failed to meet your expectations regarding the luggage room unavailable and the hot water your first day at the hotel. We will certainly share your comments with our management team. We were pleased to read however that the service you have received was faultless and hope to have the opportunity to welcome you back to ibis London City Shoreditch soon where we feel sure you will find our services much more improved. Warm regards, Jose Lorente, Front Office Team Member

Old and deteriorated condition

Customer review rating 1.5/5

Anonymous Friends - 07/10/2021 Confirmed reviews ALL

Impression of lack of cleanliness around due to insufficient staff? No attention to detail. Rubbish can been seen in lift and was left there over few hours. Ventilation fan within bathroom malfunction. Water seepage can be visibly seen from exterior into the room.

Poor Example of an Ibis Hotel

Customer review rating 2.5/5

G. M. Families - 07/10/2021 Confirmed reviews ALL

This hotel did not match the normal standard that I have experienced in other Ibis hotels. The level of cleanliness in the room and common areas was not good. Common areas are not cleaned on a daily basis. Bathroom cleanliness was poor. Air conditioning was switched off centrally and was not turned on even after requests were made, resulting in a disturbed sleep. On one day there was no hot water. Staff were very friendly and helpful but there was insufficient staff working in the bar leading to lengthy delays for service. Whilst I would stay at an Ibis hotel again I would not stay at this one.

Customer review rating 4.0/5

Susan H. Solo - 05/10/2021 Confirmed reviews ALL

The hotel was lovely & staff friendly

Thank you for taking the time to review your recent stay at ibis London City Shoreditch, we thoroughly appreciate your feedback. We were delighted to read that you found our dedicated team of service staff to be friendly and attentive. We are however sorry for your experience regarding the lack of toilet roll, I hope we can provide a better service next time you stay with us. We hope to have the pleasure of serving you again soon . Warm Regards

Perfect Hotel!

TripAdvisor rating 5.0/5

rajroj2005 24/09/2021 TripAdvisor review

Very clean. The location is perfect, only few steps from underground station. A supermarket just next to it. Walking distance to London Tower. Excellent service and professional staff. I would choose it again.

Dear Guest Thank you for taking the time to tell us about your stay at our hotel. We are glad that you felt welcomed and found our staff friendly. We hope you enjoyed your visit and hope to see you next time. Sincerely,

Staff

TripAdvisor rating 3.0/5

tbenenden Business - 22/09/2021 TripAdvisor review

I had problems with the staff which were unresolved. This made my stay unsatisfactory. I found the staff both unpleasant and unhelpful. Why do you want 200 characters? i have said all I need to say, there is nothing else

Weekend in London

TripAdvisor rating 4.0/5

Myke J 18/08/2021 TripAdvisor review

We chose to stay at The Ibis London City - Shoreditch as it a hotel that we have stayed at many times before and is convenient for our trips to London. Check in was quick and efficient, the staff friendly and attentive. The room was well prepared, clean and well provisioned with tea and coffee. All in all, another pleasant stay in london.

Lovely place to stay

TripAdvisor rating 5.0/5

aimee w 30/07/2021 TripAdvisor review

I always stay here, its perfect for a weekend in London. Its a lovely, clean, modern hotel. The location is perfect, right beside a tube station and only a short walk from several others including Liverpool Street. The rooms are great and have everything you need, and I always sleep really well as the beds are so comfy. I would recommend to anyone to stay at this hotel.

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