ibis London City - Shoreditch

ibis London City - Shoreditch 3 stars

Customer review rating (ALL Rating) 4.5/5 1,065 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 348 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Facilities for disabled

  • Free Wi-Fi throughout the hotel

  • Hotel Bar & Restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis London City - Shoreditch

5 Commercial Street
E1 6BF LONDON
United Kingdom

  • 15,315,25,67:  Aldgate East

  • By bus:  25-205-254

  • ALDGATE EAST: 

  • Hammersmith and City,District Li:  Aldgate East

  • By plane

    LONDON CITY APT At 12.87km / 8 miles

  • By plane

    LONDON GATWICK At 46km / 28.59 miles

  • By plane

    LONDON HEATHROW At 34.5km / 21.44 miles

  • By boat

    DOVER At 122.3km / 76 miles

  • By train

    LIVERPOOL STATION At 1.61km / 1 miles

  • By train

    LONDRES WATERLOO At 4km / 2.49 miles

  • By train

    WATERLOO STATION At 4km / 2.49 miles

GPS:51.515339, -0.071969

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar

BAR

Offering everything from Italian roast coffee to locally brewed craft beers and speciality gins, pull up a chair in our Brick Lane-inspired bar. This bright, lively space offers a tempting spot to indulge in tasty treats and tipples, any time of the day.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews

Our guest reviews for
ibis London City - Shoreditch

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,065 reviews

TripAdvisor Rating  4.0/5  4,868 reviews

Certificate of excellence 2022

Well located and good staff

Customer review rating 5.0/5

Scarlat Couples - Confirmed reviews ALL

The amenities of the hotel are very helpful. Besides that the hotel is very well located.

Dear SCARLAT C., Thank you for your review, I'm so pleased to hear that you had such a nice stay and we all look forward to welcoming you again in the near future! Warm Regards, Dimitrios pantos Front Office Team Member

Perfect location

Customer review rating 5.0/5

Kristina G. Couples - Confirmed reviews ALL

The check in was welcoming and the staff was great. Rooms are always clean but the smell from the floor is a little bit odd. The underground is around the corner and you can went very fast to the tourist locations. The breakfast was good but I recommended more fresh veggies, the coffee machine was great!

Dear KRISTINA 4HGORANOVA, Thank you for your review. I am very happy that the staff was welcoming and accommodating and that you enjoyed our breakfast. However, I am sorry to hear that you were not satisfied with the cleaning in the room. This has been communicated to the concerned staff and your feedback will serve us as an example of what we should improve. Sincerely, Eliza/FO Team Member

Good stay

Customer review rating 5.0/5

Tiberiu Couples - Confirmed reviews ALL

Great staff

Dear Tiberiu T., Thank you for taking the time to review your recent stay at ibis London City Shoreditch, we thoroughly appreciate your feedback. We were delighted to read that you found our dedicated team of service staff to be friendly and attentive. I hope to welcome you again soon for one more genuine and pleasant stay with us. Warm Regards, Helga ibis London City - Shoreditch

Good crew, Room OK

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The crew was amazing and the room looked old and dirty, specially the bathroom.

Overall very nice!

Customer review rating 4.0/5

Annoe Friends - Confirmed reviews ALL

Great, great location. The metrostation is just around the corner, as well for liverpool station. Shoreditch itself is lively and fun and we felt very safe during our stay. The hotel is nice and clean and the staff is very friendly. The room didn't have a fridge and you only got two towels a day, which we thought was the only two points of feedback. But when you ask for more towels, they happily give them to you! We will definetly come back here.

Dear Anne O., Thank you for your review, I'm so pleased to hear that you had such a nice stay and we all look forward to welcoming you again in the near future! Warm Regards, Dimitrios Pantos Front office Team Member

Clean, quiet, affordable & convenient location

Customer review rating 5.0/5

Wendy D. Couples - Confirmed reviews ALL

We were delighted with our experience at ibis London City - Shoreditch. Staff were helpful and courteous and our room contained everything we needed. I especially appreciated having access to a kettle and tea bags with UHT milk in our room. The breakfast which was included in the cost of our stay was plentiful and of excellent quality. We would definitely recommend this hotel to friends and family.

Dear Chris D., We very much appreciate your comments regarding your stay at the ibis London City - Shoreditch. I am glad to hear that you enjoyed your stay with us and that you would recommend us to your friends. We hope to welcome you back to the hotel in the near future. Sincerely, Eliza/FO Team Member

Safe stay, well located.

Customer review rating 4.0/5

Jo Families - Confirmed reviews ALL

We stayed for 3 nights with my mom. Elizabeth from Front Office was professional, friendly and made us feel at home. The room was clean with a beautiful view to the skyline. Breakfast was 'wow', complete and with multiple options for all tastes. The housekeeping staff could have done better, our shower didn't have shampoo or soap (empty bottles), so we left a written message in the room to fill them but it wasn't taken into account. Next morning we asked Veronica from front office to add a note for the housekeeper, however we arrived that night and the bottles were still empty. At the end, I had to take the bottles myself to the room. The food at dinner time can also be improved, the pizzas and burger were not tasty.

My "Home" hotel when I visit London

TripAdvisor rating 5.0/5

avihai34 Business - TripAdvisor review

This must have been my 20th time in this hotel. I come to London for business few times a year and after changing hotels each time I came to Ibis Shoreditch. Its location, next to 4 different tube lines, and near good pizza places and restaurants, added with caring staff, made this hotel my first choice in London

Twin room was not a twin room

Customer review rating 2.5/5

Angus M. Families - Confirmed reviews ALL

Hotel was fine but I booked a twin room and got a double with two mattresses a few inches apart.

Too expensive for what you get

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Nothing wrong with the room: recently renovated, quite big for the London standards, and extremely clean. The bathroom is another thing: all in plastic, from floor to ceiling, like a camper-van bathroom. Nothing wrong with but I'd say you'd expect more for what you pay. Frustrating experience before checking in: I provided my AmEx details when booking, and two days before arriving in London I got an email from the accounts dept saying that they couldn't check my card details and that they would cancel my reservation in a few hours if I didn't provide another card. I called them but for a good couple of hours nobody picked up. When they finally did, they suggested that I checked in online with another card, which I did. But apparently they online res system wasn't working properly so the check in online want't completed but my card was pre-authorized for a total amount of 450 pounds (two night plus some extra not mentioned anywhere). When I got there, they said they didn't see the pre-authorization in their system and that they couldn't remove it. So of course I had to pay for my stay, but at the same time I had this considerable amount of money "blocked" on my other card. They didn't try to find out more about that, and I had to contact my credit card customer service and it took 15 days to remove the pre-authorization. No big deal, but I guess it might be an issue for someone traveling with one card and having other expenses to do during their stay. Breakfast and location (walking distance from Aldgate East station and Liverpool Street) are a plus.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Nice helpful staff, clean rooms, good bteakfast

Dear We very much appreciate your comment regarding your stay at the ibis London City. It is always a pleasure to receive such positive feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a nice week ahead! Jose Lorente, Front Office Shift Leader

Good place to stay, clean and the staff are friendly

Customer review rating 4.5/5

Andy Couples - Confirmed reviews ALL

Pleasant and lovely place to stay

Dear Andrew B., Thank you for taking the time to review your recent stay at ibis London City Shoreditch, we thoroughly appreciate your feedback. We were delighted to read that you found our dedicated team of service staff to be friendly and attentive. I hope to welcome you again next year or earlier, for one more genuine and pleasant stay with us. Warm Regards, Jose Lorente, Front Office Shift Leader

Good location

Customer review rating 4.5/5

Ajb Business - Confirmed reviews ALL

All well and good support from the staff, as always

Dear Anthony, Thank you for taking the time to review your recent stay at ibis London City Shoreditch. We were particularly delighted to read you found our dedicated team of service staff to be attentive and provided you with a memorable experience. As you mentioned, we are exceptionally fortunate to be located right in the very heart of London and just a stone's throw away from local iconic landmarks and tourist attractions! Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis London City Shoreditch soon. Warm Regards, Helga ibis London City - Shoreditch

Good location, friendly & helpful staff

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Easy to book, check in/out, staff helpful

Dear Jonathan, Thank you for taking the time to review your recent stay at ibis London City Shoreditch. We were particularly delighted to read you found our dedicated team of service staff to be attentive and provided you with a memorable experience. As you mentioned, we are exceptionally fortunate to be located right in the very heart of London and just a stone's throw away from local iconic landmarks and tourist attractions! Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis London City Shoreditch soon. Warm Regards, Helga ibis London City - Shoreditch

Okay stay

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The hotel was okay, but very bland. The towels were awful, and only two in the room — no hand towels.

Well located

Customer review rating 2.0/5

Peter Friends - Confirmed reviews ALL

Good location. Bad bathroom cleaning! The soap ran out, even tough we detached the container from the wall, they still didn't fill/replace the soap for our last two days (still came and cleaned). There was no toilet brush, which resulted in us 3 guests having to flush 3-5 times or using the paper to clean! Also the shower grate was a bit clogged with hair (on the first day!)

Good location for an event in the City

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Room is relatively basic but clean and had everything you need. Bathroom was compact but the shower was excellent.

Dear Robin, Thank you for taking the time to review your recent stay at ibis London City Shoreditch. We were particularly delighted to read you found our dedicated team of service staff to be attentive and provided you with a memorable experience. As you mentioned, we are exceptionally fortunate to be located right in the very heart of London and just a stone's throw away from local iconic landmarks and tourist attractions! Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis London City Shoreditch soon. Warm Regards, Helga ibis London City - Shoreditch

Very good staff service

Customer review rating 4.0/5

Sebastian Families - Confirmed reviews ALL

Very kind and supporting staff in the reception and bar. Room as small, even for London, and it smelled like it recently had been a smokers room. But besides that, all was good :)

Dear Sebastian U., We very much appreciate your feedback regarding your stay at the ibis London City - Shoreditch. I will share your comments with our team. I am sure that this feedback will help our staff to serve better, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anie Front Office Team Member

Perfect location

TripAdvisor rating 4.0/5

oscar_jacob TripAdvisor review

We settled on Ibis London City after researching lots of hotels in the area. This matched not only our budget but also our ideal location. 10/20 mins in each direction (walking) took us to the areas and activities we wanted. The rooms were exceptionally clean, beds comfortable, and breakfast was a bonus. Staff were helpful and friendly. Rooms were quiet, although a little stuffy ( could open the window but too noisy during the night). Would stay here again, and recommend.

Some changes after Covid, but still a nice stay

TripAdvisor rating 4.0/5

Relax106462 TripAdvisor review

The good: The room provides a good night's sleep with dark drapes and great bed. The not-so-good: The breakfast quality has really decreased, there used to be much much more variety, now it's average at best which made us visit nearby caffees more than we would like to. ALso, the bar closes early, used to be very late.

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