ibis London City - Shoreditch 3 stars

Customer review rating (ALL Rating) 4.5/5 3,197 reviews

Best price
guarantee
ibis London City - Shoreditch - Image 1
ibis London City - Shoreditch - Image 2
ibis London City - Shoreditch - Image 3
ibis London City - Shoreditch - Image 4
5 Commercial Street, E1 6BF LONDON, United Kingdom

Description

Hotel extras

  • 348 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Facilities for disabled

  • Free Wi-Fi throughout the hotel

  • Hotel Bar & Restaurant

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis London City - Shoreditch

5 Commercial Street
E1 6BF LONDON
United Kingdom

GPS:51.515339, -0.071969

Telephone
Fax +44 20 7422 8410

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Charlie's Corner

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of simplicity and speed, we offer a range of tasty homemade dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,197 reviews

TripAdvisor Rating  4.0/5  5,204 reviews

Certificate of excellence 2025

Excellent Stay at Ibis Shoreditch: Friendly Staff, Great Food, Perfect Location

TripAdvisor rating 5.0/5

EmilleR18 TripAdvisor review

My son and I stayed at Ibis Shoreditch Hotel for three nights and had a thoroughly enjoyable experience from start to finish. From the moment we arrived, the staff stood out as genuinely friendly, helpful, and welcoming - it created a relaxed and comfortable atmosphere throughout our stay. The rooms were neat, modern, and very comfortable. Housekeeping was excellent: beds were always perfectly made, and both the room and bathroom were kept pristine every day. It made coming back after a long day in London a pleasure. The food deserves special mention. The buffet breakfast was outstanding, with a wide variety of fresh, well-prepared options that easily set us up for the day. The location is another major advantage — close to the Underground, restaurants, and local amenities, making it incredibly convenient to explore the city. A well-run hotel that delivers exactly what it promises.

Average

TripAdvisor rating 3.0/5

iwilkiwil TripAdvisor review

Room was adequately of enough standard (Ibis' standard). We were given high floor thus the noise level is way less, which is something we were grateful for as we have to open the windows when sleeping. This is due to the fact that we have to sleep in cold temperature, whereas during January the hotel only provided heating (i guess this is something that is normal to hotels in UK to only provide either heating or cooling and not both that can accomodate to each guest's preference). Another thing to note is the water heating for shower and the sink, the temperature couldnt be constant (even when you didnt move the handle) the temperature couldnt stay the same, and during the morning the water got way too hot. One more thing is the soap dispenser wasnt refilled even when its almost empty, i have to ask/to remind them to refill them.

Dear guest, Thank you for your detailed feedback. We’re glad you appreciated the quieter high-floor room. We apologize for the issues with the water temperature, soap dispenser, and heating. Your comments are very helpful and will be addressed to improve our guests’ experience. Kind regards, Gustavo - Front House Team Member

Customer review rating 5.0/5

Urte B. Couples - Confirmed reviews ALL

Staff at the reception was incredble, very friendly, clean rooms

Dear Urte, Thank you very much for your kind words. We are thrilled to hear that our team made such a positive impression and that you enjoyed the cleanliness and comfort of your room. Your feedback means a lot to us and motivates us to keep providing excellent service. We look forward to welcoming you back soon. Kind regards, Faisal - Front Office Ibis London City - Shoreditch

Customer review rating 3.0/5

Susan A. Couples - Confirmed reviews ALL

TV did not work on arrival. Used the QR code to contact reception but the message remained unread for over 30m so I had to go to reception to report this and ask for it to be fixed (which it was after a further wait). If you are to use a messaging service for guests, it should be regularly checked

Dear Susan, Thank you for your feedback. We’re very sorry for the inconvenience you experienced with the TV and the delay in responding to your message. Your point about regularly monitoring the messaging service is well noted, and we’ll address this to ensure a smoother experience for our guests in the future. We appreciate you bringing this to our attention and hope to provide a more seamless stay next time. Kind regards, Gustavo - Front House Team Member

Customer review rating 4.0/5

Igor I. Couples - Confirmed reviews ALL

What I liked: a very convenient location, soundproofing, clean room, comfortable bed, excellent breakfasts, and welcoming staff. What I didn't like: 1. Very hot at night—I had to open the window for half an hour every night because the thermostat didn't work. 2. Very weak water pressure (even if the hotel was trying to save money, it won't actually save money, but it will be inconvenient for guests—they have to spend longer in the shower).

Dear Igor, Thank you for your feedback. We’re delighted you enjoyed our location, cleanliness, comfort, breakfast, and welcoming staff. We’re sorry to hear about the room temperature and water pressure issues, and we appreciate you bringing these to our attention as they help us improve. We hope to welcome you back for an even better stay in the future. Kind regards, Gustavo - Front House Team Member

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,989 reviews 9.7/10 Location
  • 2,981 reviews 5.7/10 Room
  • 2,688 reviews 8.8/10 Service
  • 88 reviews 4.1/10 WiFi
  • 1,423 reviews 7/10 Cleanliness
  • 1,420 reviews 8.1/10 Breakfast
  • 351 reviews 6.3/10 Amenities
  • 10 reviews 2.5/10 Sustainability

Powered by Trustyou

Our other establishments nearby

All our hotels in London

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.