Mercure Chester Abbots Well Hotel 4 stars

TripAdvisor rating 3.5/5 2,133 reviews
Mercure Chester Abbots Well Hotel
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Hotel extras

  • Located just two miles outside the city centre

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Discounted tickets available for Chester Zoo

  • Wedding facilities capable of accommodating 200 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road
Christleton
CH3 5QL
chester
united kingdom

Check-in from 14h00

Check out up to 12h00

  • CHESTER :   CHESTER

  • By plane

    LIVERPOOL J LENNON At 40.23km / 25 miles

  • By train

    CHESTER At 3.38km / 2.1 miles

GPS :53.185516, -2.848045

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.

Compact room with one double bed

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 122

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Chester Abbots Well Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,282 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,133 reviews

Overcharged

TripAdvisor rating 3.5/5

PAULBR45 Couples - 21/01/2020 TripAdvisor review

Booked the hotel 2 nights stay using tesco clubcard vouchers, booking was messed up as the girl that took the booking thought it was 1 night. Then had to book another room for the second night which we have since been charged for despite the fact all this was explained to the girl on check in at time of arrival

Dear Paul my team and I are so sorry your stay was not great. Please could you email me your contact number and when would be a good time to call you, Kind regards Mark

Relaxing and comfortable.

Customer review rating 3.9/5

Matt Couples - 18/01/2020 Confirmed reviews ALL

Other than the problem with the room card programming machine when we arrived our stay was a relaxed experience.

Dear Matthew R., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Another great stay at this hotel close to Chester

Customer review rating 3.9/5

Helen Business - 17/01/2020 Confirmed reviews ALL

As usual the room was clean and as we upgraded this time we had everything we needed to make our stay even more enjoyable.

Dear Helen N., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Fine hotel

Customer review rating 3.9/5

Celeste Business - 16/01/2020 Confirmed reviews ALL

Fine hotel, rooms spacious and well maintained. Breakfast, eggs where lying there too long.

Dear Celeste D., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark

Wedding anniversary

Customer review rating 3.9/5

Carol C. Couples - 14/01/2020 Confirmed reviews ALL

Bad points Mould in bathroom Bedroom requires painting Furniture needs replacing Carpet requires replacing Hallway carpet is a trip hazzard Bar ran out of brandy. How can a hotel only have one bottle of brandy on site Good points Location for motorway and Chester Bar attendant very friendly Vegetarian sausages lovely

Dear Carol C., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Mark and the team

We had a great break

Customer review rating 3.9/5

Shirley Couples - 12/01/2020 Confirmed reviews ALL

The hotel is lovely. The staff are friendly and can't do enough for you. The location was close to the canal with miles of tow paths for walking and the park and ride just along the road to get into Chester. It had a nice spa/gym which we used each day. (Free to guests) It was more basic than some Mercure health centres and they are having some problems regulating the temperatures, but continually strive to deal with any problems and everything was working fine while we were there. The food was great. We ate most of the time in the brasserie and the food was of a good standard and the staff fabulous. Good selection at breakfast. The service was a bit slow in the evenings but then everything is made fresh so what does one expect? Everywhere the staff were very helpful, and efficient but still had time to be friendly and chatty. I think this is our favourite Mercure and we will definitely be going back.

Dear Shirley P., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Good standard as ever but disappointed that hot water was VERY irregular.

Customer review rating 3.9/5

Dr. R. B. Families - 10/01/2020 Confirmed reviews ALL

We have stayed many times at Chester Mercure and have enjoyed each visit. The issue however this time was related to the lack of hot water. Apparently this was due to the way the several combi boilers work during low occupancy. Kevin (maintenance) was exceptionally helpful during this problem but unfortunately the problem didn't go away during our 2 night stay (Room 135). The room itself was great - comfortable & quiet. Our evening meal and bar usage beforehand was again excellent for which Ethan provided excellent service.

Dear Roger B., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark
Customer review rating 3.9/5

Sharon D. Couples - 10/01/2020 Confirmed reviews ALL

terrible, please can someone call me on 18… to discuss.

Dear Sharon d., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Sharon, i believe Leanne has spoken to regarding your recent stay. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Mark and the team

Satisfactory hotel stay but no wow factor unfortunately

Customer review rating 3.9/5

Emma S. Couples - 09/01/2020 Confirmed reviews ALL

After arriving at the hotel on a Saturday afternoon, we checked in with multiple bags and were given the room key. We were told it was up the ramp and along the corridor, little did we know how long the corridor was, carrying weight was a struggle. On using the bathroom for the first time, my boyfriend noticed a pair of knickers on the floor and so he went down to the reception to report it. The hotel vice manager at the time came up to the room to take photo evidence and remove the item, and we were grateful for the complimentary drinks, prosecco and promised additional night stay at the hotel. The evening stay was booked for my boyfriend's 30th birthday so I was disappointed for the first impressions to have been such. The room itself was comfortable and tidy. We managed to go to the pool for an hour and I found the changing room area to be quite old and worn (not many lockers actually worked) - the leisure facility could benefit from a revamp. The breakfast the following morning (29th December) was good with plenty of choice from both continental and hot buffet. Apart from the additional night stay I don't think we will be returning to stay again.

Dear Emma S., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types of feedback. I will share your comments with our team and find out how this happened. Emma i would love to invite you back to the hotel (with my personal complements) and I will ensure you have an amazing stay, when you have some dates in mind please let me know personally and I will take care of rest, my team and I look forward to seeing you again soon Sincerely, Mark Starkey

Not Good

Customer review rating 3.9/5

John Couples - 08/01/2020 Confirmed reviews ALL

We reserved this hotel on line and expected a 4 star hotel and paid over 70 pounds for one night. On arrival the receptionist Leanne was brilliant, extremely welcoming and gave us vouchers for drinks at the bar. However, when we went to the room, it was not 4 star, it was awful, the easy chair seat sagged in the middle, the wall paper was coming away from the wall above the bed and the room looked very tired, paintwork was scuffed.Also the corridor carpets were threadbare. We we then tried the rose wine, which was like vinegar, we didn't drink it. We decided we would not be staying and went back to Leanne and asked her to refund our money. Having said all that, I have stayed in many Accor Hotels throughout Europe and all Ibis hotels in Morocco. I note that Accor own Raffles Hotel in Singapore and will be visiting that establishment in April. I hope its better than Mercure in Chester. We decided we would not be staying

Dear John S., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the issues you have noted in your feedback Sincerely, Mark and the team

OK Hotel

Customer review rating 3.9/5

Robin Families - 08/01/2020 Confirmed reviews ALL

Everything was fine. However the annoying emails (3 of them so far asking for this review) get somewhat tedious.

Dear Robin G., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm so sorry you have been asked three times how your stay was. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark and the team

Relaxing Break

Customer review rating 3.9/5

Cheryl R. Couples - 07/01/2020 Confirmed reviews ALL

A lovely Hotel, spotlessly clean and very well maintained gardens. Although to wet to walk through it was lovely looking at the gardens whilst having breakfast.

Dear Cheryl R., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team
Customer review rating 3.9/5

Joanne P. Couples - 07/01/2020 Confirmed reviews ALL

Great location and friendly staff. The hotel is clean but in need of modernisation. Good value for money with the offer but would be disappointed if I had paid full price. The food is over priced and should be freshly made as opposed to frozen.

Dear Joanne P., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types feedback we are sorry you didn't enjoy the food. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Mr B.

Customer review rating 3.9/5

Dan B. Business - 06/01/2020 Confirmed reviews ALL

No issues always friendly and helpful. only grumble creaky floor boards.

Dear Daniel B., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Mr Andrew S.

Customer review rating 3.9/5

Andrew S. Couples - 05/01/2020 Confirmed reviews ALL

Me and my partner where very happy about our stay and will be definitely booking our stay again in the future. Highly recommend both the spa and stay to everyone.

Dear Andrew S., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Not very good due to very poor food

Customer review rating 3.9/5

Anonymous Couples - 04/01/2020 Confirmed reviews ALL

The food was awful but the staff were very good and professional especially Sue, but overall I was very disappointed.

Dear Wayne L., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Please could you forward me your contact number and when would be a good time for my Food and Beverage Manager to call you We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Mark and the team

Awful treatment from management and no communication between staff

Customer review rating 3.9/5

Stefenie W. Couples - 03/01/2020 Confirmed reviews ALL

I will be putting in a formal complaint

Dear Stefenie w., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. If you could email me your contact number I would love the chance to call you directly Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Sincerely, Mark Starkey

Mrs Carol M.

Customer review rating 3.9/5

Carol M. Couples - 02/01/2020 Confirmed reviews ALL

Was a great couple days between Xmas and new year. No issues apart from dirty cotton wool on room when we arrived but that was sorted pretty quickly in all fairness. The rooms could do with a bit of an update re decor as ripped wallpaper and scratched skirting boards/door frames but was warm and comfortable

Dear Carol M., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

OK Hotel in need of an update

Customer review rating 3.9/5

Debby C. Couples - 02/01/2020 Confirmed reviews ALL

Everything was just OK - the room was adequate but tired. For the welcome drink the bar man had to consult a list of which items we couldn't have for the complimentary drink which was exhaustive. Ended up with a thimble full of house wine unlike other Mecures we have stayed at. The evening menu was vastly cut down from the menu that was on display - not too much of a problem for us but other guests were very annoyed to which we had to bear witness. Evening service was not great we order 2 sandwiches and a Pizza and it took over 30 minutes to come - the quality of the ingredients on the sandwiches was awful - wafer thin ham and only one slice with cheese on a panini for £6.50 very poor value. The main issue was that the dog friendly aspect was a shock - we had not seen this on the website. Having looked the site says that one small well behaved dog is allowed - there was an extremely huge dog staying on our corridor of rooms. I have severe allergy to dogs and hadn't come prepared with any medication - it was of great concern to me that I might fall ill. I suggest you put this at the very top of your web page - for this reason we couldn't stay again when we probably would have. Breakfast was very nice and the staff on reception very helpful and friendly.

Dear Debby C., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark and the team

Staff great

Customer review rating 3.9/5

Richard M. Couples - 02/01/2020 Confirmed reviews ALL

The staff were excellent but the hotel is very tired and needs renovating

Dear Richard M., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark and the team
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