Mercure Chester Abbots Well Hotel 4 stars

We reserved this hotel on line and expected a 4 star hotel and paid over 70 pounds for one night. On arrival the receptionist Leanne was brilliant, extremely welcoming and gave us vouchers for drinks at the bar. However, when we went to the room, it was not 4 star, it was awful, the easy chair seat sagged in the middle, the wall paper was coming away from the wall above the bed and the room looked very tired, paintwork was scuffed.Also the corridor carpets were threadbare. We we then tried the rose wine, which was like vinegar, we didn't drink it. We decided we would not be staying and went back to Leanne and asked her to refund our money. Having said all that, I have stayed in many Accor Hotels throughout Europe and all Ibis hotels in Morocco. I note that Accor own Raffles Hotel in Singapore and will be visiting that establishment in April. I hope its better than Mercure in Chester. We decided we would not be staying

Everything was fine. However the annoying emails (3 of them so far asking for this review) get somewhat tedious.

A lovely Hotel, spotlessly clean and very well maintained gardens. Although to wet to walk through it was lovely looking at the gardens whilst having breakfast.

Great location and friendly staff. The hotel is clean but in need of modernisation. Good value for money with the offer but would be disappointed if I had paid full price. The food is over priced and should be freshly made as opposed to frozen.

No issues always friendly and helpful. only grumble creaky floor boards.

Me and my partner where very happy about our stay and will be definitely booking our stay again in the future. Highly recommend both the spa and stay to everyone.

The food was awful but the staff were very good and professional especially Sue, but overall I was very disappointed.

I will be putting in a formal complaint

Was a great couple days between Xmas and new year. No issues apart from dirty cotton wool on room when we arrived but that was sorted pretty quickly in all fairness. The rooms could do with a bit of an update re decor as ripped wallpaper and scratched skirting boards/door frames but was warm and comfortable

Everything was just OK - the room was adequate but tired. For the welcome drink the bar man had to consult a list of which items we couldn't have for the complimentary drink which was exhaustive. Ended up with a thimble full of house wine unlike other Mecures we have stayed at. The evening menu was vastly cut down from the menu that was on display - not too much of a problem for us but other guests were very annoyed to which we had to bear witness. Evening service was not great we order 2 sandwiches and a Pizza and it took over 30 minutes to come - the quality of the ingredients on the sandwiches was awful - wafer thin ham and only one slice with cheese on a panini for £6.50 very poor value. The main issue was that the dog friendly aspect was a shock - we had not seen this on the website. Having looked the site says that one small well behaved dog is allowed - there was an extremely huge dog staying on our corridor of rooms. I have severe allergy to dogs and hadn't come prepared with any medication - it was of great concern to me that I might fall ill. I suggest you put this at the very top of your web page - for this reason we couldn't stay again when we probably would have. Breakfast was very nice and the staff on reception very helpful and friendly.

The staff were excellent but the hotel is very tired and needs renovating

Great place to use as a base when visiting Chester. Would recommend to friends and family.

Stayed for two nights between Christmas and New Year. Great friendly Hotel. Lovely evening meal and plentiful breakfast. A complete treat with the use of the Spa. Would recommend this hotel to anyone who wants a hotel that delivers.

The Mercure Chester Abbots Well is looking a bit tired and in need of a freshen up and some modernisation. The checking in procedure was efficient, however when trying to book a Sunday evening restaurant meal, we were informed that the hotel had decided not to open the restaurant due to lack of customers. Very disappointing. We then started a process of trying three different rooms in which either the heating wasn't working or there was no hot water. Eventually in the fourth room we had both. Jess the receptionist was very apologetic and provided us with an 'on the house' drink to compensate. After this everything got better. Breakfast was very good. There was plenty of staff on duty and those staff were polite, helpful and cheerful. The room was well serviced and clean. Overall, a rocky start that improved over the course of our stay.

Loved the hotel and overall experience. Really enjoyed our treatments and the spa, although it was shut when we got there due to shortage of staff. The check in was quite smooth although they looked quite short staffed and the woman was struggling with the amount of people wanting to check in on her own. The woman on the bar was really nice but felt like the drinks could be better priced and more of a variety, the lemonade was flat as it was out bottles which wasn’t very ideal. The food in the restaurant was ok but feel was over priced for what you got, the pasta just seemed like out of a packet and not of a high standard. Although breakfast was good. Only minor complaints and overall a really good experience.