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Mercure Chester Abbots Well Hotel 4 stars

Customer review rating 3.9/5 5,454 reviews

ALLSAFE approved hotel

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Mercure Chester Abbots Well Hotel
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+ 10 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Discounted tickets available for Chester Zoo

  • Wedding facilities capable of accommodating 200 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road
Christleton
CH3 5QL chester
united kingdom

Tel: +4401244250012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • CHESTER :  CHESTER

  • By plane

    LIVERPOOL J LENNON At 40.23km / 25 miles

  • By train

    CHESTER At 3.38km / 2.1 miles

GPS :53.185516, -2.848045

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Menu (PDF)
  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday -

THE BAR

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 122

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Chester Abbots Well Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,454 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,176 reviews

Very disappointed

Customer review rating 1.5/5

Karen Families - 26/07/2021 Confirmed reviews ALL

We have stayed with you many times over the years and most often in this particular hotel as it's convenient for visiting relatives. Although the staff are unfailing polite and helpful you have clearly not updated the rooms during the Covid closures. They were very tired and run down and definately not worth the £100 per night price tag we paid. This didn't even include breakfast! When we returned to our rooms on Friday no service had been done and when we queried it we were told this was another Covid measure. Well that's a joke! You didn't even leave more drink refills outside the door! A warning would have helped. No, customer service has been sacrificed and we won't be returning :(

Dear Karen G., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. Karen, my team and I are so sorry your stay wasn't perfect from arrival to departure and we really hope you will give us another chance in the future. Karen if you was to give us another try please could you email me directly and I would really like to offer you a friend and family rate to return We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Very pleasant. And for our purposes well located.

Customer review rating 4.5/5

M. C. Couples - 25/07/2021 Confirmed reviews ALL

We have stayed a number of times and have always found the staff friendly and helpful. My main gripe is £ 16.50 for a measly hamburger, a LOT over the top.

Dear Margaret C., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

Not a good experience.

Customer review rating 1.5/5

Lawrence E. Couples - 25/07/2021 Confirmed reviews ALL

Disappointed, stayed as a virgin experience gift, what a waste that was of a gift. The room was in need of a refurb, chipped paint on the radiators, chipped enamel in the bath, sealant missing around the bath and the towel rail was falling apart. Definitely an experience.

Dear Lawrence E., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Really good location, ideal for going into Chester with the park and ride next door

Customer review rating 5.0/5

L W. Friends - 25/07/2021 Confirmed reviews ALL

Considering our stay was still within the covid restriction the staff and went out of their way to keep us safe and were very helpful, kind and friendly. We had a lovely stay.

Dear lynne w., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

Mid week break

TripAdvisor rating 4.0/5

jacksonphilip6 25/07/2021 TripAdvisor review

Nice hotel.Very helpful staff.Room clean and tidy.Good breakfast,well worth the money.Hotel just a little outside town.Park and ride nearby to get into town.Nice bar area to relax in the evening with reasonable prices.

Good morning, jacksonphillip6 Thank you for taking the time and trouble to put your review on to the tripadvisor website and we are so happy you enjoyed your stay with us and we really hope we will see you again when you are back in Chester Kind regards Mark and the team

Restaurant Disaster

Customer review rating 1.0/5

Clive G. Couples - 24/07/2021 Confirmed reviews ALL

Poorly managed, under staffed, no back up plan when things go wrong. Saving Grace bar staff did brilliantly under difficult circumstances picking up the pieces from the disastrous restaurant.

Dear Clive G., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Good stay

Customer review rating 3.5/5

Anonymous Solo - 24/07/2021 Confirmed reviews ALL

Disappointed there was no robe and slippers available considering I'd booked a privilege room but other than that room was pleasant

Dear Kathryn O., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all type of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will follow up up regarding the slippers and the robes, when you are ready to come back and I will ensure you get your slippers and robes and of course i will include 2 chilled glasses of bubbles Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Mark and the team

Bearable

Customer review rating 1.5/5

David M. Families - 24/07/2021 Confirmed reviews ALL

Whilst the location & parking facilities were excellent, The Reception staff were very helpful and charming the whole eating experience was extremely disappointing, We had to wait 135 minutes to eat after seeking a seat in the restaurant ,People were being turned away for no apparent reason ,plenty of table space but very limited staff ,some people having to wait 30+ for a drink & the starter to arrive ,The quality of the food served was not up to standard for the price charged The breakfast was lacking in certain ingredients and variety ,the excuse given was we run out and no new delivery !!!! ( Well go out and buy some ) The rooms were small and extremely hot & uncomfortable although abnormal weather conditions to blame

Dear David M., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Disappointing Room

Customer review rating 2.5/5

Hot A. B. Couples - 24/07/2021 Confirmed reviews ALL

admittedly the weather was unaturally hot during our stay at the hotel, but the aircon within the room was totally inadequate. The lowest temperature possible was 18deg, the room never got cool enough to enjoy an evenings stay. We had to spend time in the hotel bar area where it was a lot cooler. The room / bathroom felt somewhat 'aged'. Nobody replenished the shower / shampoo after day one, so soon ran out of said items!

Dear Paul B., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. Paul I'm so sorry that my team and I let you down and we really hope you give us another try in the future We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Mark and the team

Well Located

Customer review rating 3.0/5

Hannah Couples - 23/07/2021 Confirmed reviews ALL

Good location of hotel, room was clean and comfy, breakfast was very good. Only downside was very hot at humid in the room with no air con and fan was broken.

Dear Hannah D., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Tired Hotel

Customer review rating 1.5/5

Rachel D. Couples - 22/07/2021 Confirmed reviews ALL

We were very disappointed with the room. The service in the restaurant for drink beforehand (non existent) and dinner was poor. Food was acceptable, breakfast was much better. The hotel looked tired as did our room. We looked out onto a roof with dirty air conditioning units. I have contacted secret escapes, who we booked with. The hotel was described as a charming bolt hole, 4 star. Not in our experience I’m afraid.

Dear Rachel D., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rachel, Please could you email me your contact number and when would be a good time to call and discuss the feedback Sincerely, Mark Starkey

Goods stay, very friendly team, nice food, easy access off the motorway with plenty of parking.

Customer review rating 4.5/5

Lucy M. Business - 22/07/2021 Confirmed reviews ALL

As above

Dear Lucy M., We very much appreciate your comments regarding your recent with us here at the Mercure Chester Abbots Well Hotel. Lucy on behalf of the team and I we thank you from the bottom of hearts for your lovely review and it goes without saying 'come back soon' Kind regards Mark and the team

Very disappointing

Customer review rating 3.0/5

Malc Couples - 21/07/2021 Confirmed reviews ALL

Rather disappointing stay. Hotel has only recently reopened and perhaps that is done excuse. Though staff pleasant there was a queue at reception . Restaurant was inefficient and food satisfactory but not special. No room cleaning service despite requesting it.

Dear Malcolm B., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. Malcolm, my team and I are so sorry you did not have an a nice stay, Malcolm we reopened the hotel 14 days ago and i will not lie to you its not be easy. Malcolm what i would like to say to you, if you are ever in Chester in the future please email me directly and I would like to offer you a complementary room and i assure you my team and I will get there Hopefully we will see you again Sincerely, Mark Starkey

Disappointed

TripAdvisor rating 3.0/5

delboy264 21/07/2021 TripAdvisor review

I wasn't impressed with the standard of the suite we stayed in however I found the majority of the staff to be excellent. Wasn't supplied with complimentary slippers, robe or newspaper as stated. Found bathroom to be very disappointing and had several other small issues throughout our stay. The stay just didn't live up to my expectations and unfortunately it's unlikely that I would return.

Good morning, delboy264, first of all my team and I are so sorry your stay wasn't perfect from arrival to depart. secondly if you could please email me your contact number and when would be a good time to call you that would be amazing once again please accept my sincere apologies and i really hope we will see you again Mark and the team mark.starkey@mercurechester.co.uk
Customer review rating 1.0/5

J H. Couples - 20/07/2021 Confirmed reviews ALL

Regretfully our 2 day stay was one of the worst experiences we have ever had staying in a hotel. The operation of the hotel bar and the dining room on the first night was a total shambles. It took 3 hours for us to eat dinner on the first evening. It was the same for everyone eating that night. One resident waited over 90 minutes for their first course and another 3 hours for the main course. The service on the second night was much better, but the bar service continued to be awful. Regretfully we also had a problem with the toilet in our bathroom, although fixed twice, was still not working when we left. All in all a very bad experience. Total lack of training for staff and management no where to be seen.

Dear James H., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. James, my team and I are so sorry you did not have an a nice stay, James we reopened the hotel 14 days ago and i will not lie to you its not be easy. James what i would like to say to you, if you are ever in Chester in the future please email me directly and I would like to offer you a complementary room and i assure you my team and I will get there Hopefully we will see you again Sincerely, Mark Starkey

Misleading, missing simple things

Customer review rating 2.0/5

Anonymous Couples - 20/07/2021 Confirmed reviews ALL

Called up before hand and mentioned we wanted to book the jacuzzi, was booked in only to be told on arrival that the jacuzzi is closed and we could only go In the pool. That evening we went for a drink and snack in the bar. The bottled soft drink was warm, we were not offered condiments and left to our own evicted so couldn’t ask for some and there was no air con or fans on making the room to warm. We then went to go for a walk in the “landscaped 2 acre garden” which was part of the reason we chose this hotel but we could only find a small section at the back of the hotel we could walk through. We asked reception for some Breakfast tea was given one and then the guy started walking off when we said we need another he stated “ I haven’t got any” in a dismissive tone. Finally, the tv in the room didn’t work until we did some DIY on the aerial cable to fix it. The dust on the back of the tv was a clear sign no one had checked.

Dear Jodie T., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Run down and uncomfortable

Customer review rating 2.0/5

Lb Friends - 20/07/2021 Confirmed reviews ALL

I booked two rooms. A twin and a family. From the pictures the family should have had a sofa bed and bigger sq ft. It did not, it was exactly the same as the twin but with a single and double bed instead. Both were run down and dirty. ALL of the floorboards creaked loudly throughout the hotel. The twin did not have air con (the other room did) it only had a tower fan that only operated for 2hrs at a time. Not good for hottest weekend of the year. Also the shower in the twin room trickled out water only. Rooms were outdated and worn. Seemed dirty. Holes in ceilings etc. Awful for the money. Didn't sleep at all on the first night (This is not an exaggeration. I am serious) the pillows were lumpy and uncomfortable. Wouldn't stay again if the hotel paid us for the room. Staff require more training. One bar staff offered us a cocktail menu which never came and when we enquired with someone else we were told there was no such thing as a cocktail menu. Wierd. Breakfast staff were a disaster but I've spent longer than I'd like writing this review. Overall the hotel has nothing good to say about it sadly.

Dear L. Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. L., my team and I are so sorry you did not have an a nice stay, L. we reopened the hotel 14 days ago and i will not lie to you its not be easy. L. what i would like to say to you, if you are ever in Chester in the future please email me directly and I would like to offer you a complementary room and i assure you my team and I will get there Hopefully we will see you again Sincerely, Mark Starkey

Good location

Customer review rating 1.0/5

Jason G. Couples - 20/07/2021 Confirmed reviews ALL

Awful experience. Good points were the bed and hotel location. Everything else was worst hotel and service I've ever had to experience. 2 star hotel, due a massive refurb. Stayed here for our 25th anniversary, will be memorable for all the wrong reasons. Can't be bothered to list everything! Rachel dealt with my complaint really well to be fair to her.

Dear Jason G., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Staff tried hard, but not ready to re open.

Customer review rating 2.5/5

Mike Couples - 19/07/2021 Confirmed reviews ALL

Staff were excellent but were let down by lack of training and no evidence of management being hand on during our stay. Service in dining room chaotic in particular last Thursday. Courses were taking an hour to arrive and were then taken to wrong tables. Supposedly hot breakfast was lukewarm at best. Hotel very dated.

Dear Mike P., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Mike, the team and I reopened the hotel only 11 days ago and we are trying our hardest to get the hotel back to where it was and we are so sorry we let you down. if you are ever in the Chester area again please email directly and I assure you we will not let you down again Sincerely, Mark Starkey

Excellent food

Customer review rating 4.0/5

Anonymous Couples - 19/07/2021 Confirmed reviews ALL

Excellent service and food. Location was very convenient to get into Chester but noisy room because of nearby busy main road

Dear Linda H., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

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