Mercure Chester Abbots Well Hotel 4 stars

Name: Mercure Chester Abbots Well | 4 Star Hotel in Chester - ALL
Address: Whitchurch Road, Christleton, CHESTER, CH3 5QL, GB
Telephone: +441244250012
Rating: 4.0

Customer review rating (ALL Rating) 4.0/5 710 reviews

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Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

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Mercure Chester Abbots Well Hotel

Hotel for travellers looking for local and authentic experiences

Few Chester hotels can boast two acres of exquisite landscaped gardens and a dedicated health and beauty spa, but the Chester Abbots Well Hotel does so in abundance. Nestled amidst two acres of landscaped gardens just two miles from the city centre and Cheshire Oaks, this 4-star Chester hotel is ideal for weekend breaks and pamper breaks. After a day in the hotel's Feel Good Health Club, experience fine dining at The Brasserie restaurant and bar.

The newly refurbished Feel Good Health Club boasts one of the most fully equipped gyms in Chester, while the swimming pool, spa, jacuzzi and steam room facilities make it one of the top relaxation destinations in the city. Explore the historic wonders Chester has to offer, including the Roman Amphitheatre and the defensive Roman walls that surround the city. The cathedral and half-timbered medieval buildings are must-sees!

The Mercure Chester Abbots Well Hotel provides accommodation 2 miles from Chester railway station and the historic city centre. Visit the ancient cathedral or shop for designer fashions at Cheshire Oaks outlet village.

Welcome to Mercure Chester! On behalf of our team, we extend a warm welcome to you. Our hotel is among the premier establishments in Chester and we are committed to providing you with an exceptional experience.

Kshitijj Arora, Hotel Management

Hotel extras

200-yards from a park and ride shuttle service
Fully-equipped gym at the Feel Good Health Club
Outdoor woodland dining pods
Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

Room

Compact room with one double bed

2 pers. max
13 m² / 139 sq ft

Bedding 1 x Double bed(s)

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Room

Classic room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

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Room

Classic room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)

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Room

Classic family room for 2 adults and 1 child

3 pers. max

Bedding 1 x Double bed(s) and 1 x Single bed(s)

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Room

Classic family room for 2 adults and 2 children

4 pers. max

Bedding 1 x Double bed(s) and 2 x Single bed(s)

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Room

Privilege room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

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Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

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Suite

Superior suite with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

+44 1244 250012

+44 161 388 0915

CHESTER

Railway station

Access: 3.38 km / 2.1 mi 7 min drive

MINITURE RAILWAY

Tourist attraction

Access: 2.9 km / 1.8 mi 6 min drive

ROMAN AMPHITHEATRE

Tourist attraction

Access: 3.22 km / 2 mi 7 min drive

CHESTER CATHEDRAL

Art and Culture

Access: 3.22 km / 2 mi 10 min drive

CHESTER RACECOURSE

Racetrack

Access: 4.67 km / 2.9 mi 9 min drive

BLUEPLANET AQUARIUM

Aquarium

Access: 11.59 km / 7.2 mi 15 min drive

CHESTER ZOO

Tourist attraction

Access: 12.87 km / 8 mi 17 min drive

OULTON PARK CIRCUIT

Racetrack

Access: 20.92 km / 13 mi 25 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 122 m² / 1313.196 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 90

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.0/5 710 reviews

Ian H. Friends - 7/9/2026 Confirmed reviews ALL

A very strange entrance to the hotel where cars are forced to enter the narrow entrance on the right and leave on the left, contrary to the rules and almost causing a collision when we arrived. The parking spaces are too tight too. The inside of the hotel is very dated and past its best, the furniture looking bashed and marked & obviously from the 80’s or 90’s. The bedrooms are similar. Old looking and tired. No power sockets by the bed and wobbly light switches. It was clean, but felt budget because of its age. Carpets were stained & overdue a replacement. No air con in the room & windows had restricted opening. A fan was supplied but in 30c tps outside, it did nothing but push the hot air around the room and sleeping was very uncomfortable. The hotel should indicate that it doesnt have aircon - or better still, get it installed. I would have stayed elsewhere if I had been informed. Breakfast was uninspiring, but adequate.

Dear Ian, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Mercure Chester

Robert L. Solo - 7/8/2026 Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our team to be friendly and welcoming during your stay. We are, however, sorry to learn that the condition of your room did not meet your expectations. Your comments regarding the room have been noted and will be shared with our housekeeping and maintenance teams as we continue to invest in improving our facilities. We appreciate your honest feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, Mercure Chester.

John P. Couples - 7/8/2026 Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Jan R. Couples - 7/8/2026 Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Timothy W. Families - 7/5/2026 Confirmed reviews ALL

Firstly I have to give credit to all staff who were professional and polite throughout our stay. However, the actual quality of the hotel is way below what I would expect for a 4* hotel. Our room was old and tired with no air con which I would consider an essential for even a 2* hotel. Further to this the breakfast was inedible, the egg was so hard it could be used as a beer matt and the sausages pink/raw in the middle.

Dear Guest, Thank you for taking the time to share your feedback. Firstly, we would like to thank you for your kind comments about our team. We’re delighted to hear that you found our staff professional and polite throughout your stay, and we will be sure to share your compliments with them. We are, however, sorry to learn that the hotel did not meet your expectations. We appreciate your comments regarding the condition of the room and understand that the lack of air conditioning can be noticeable during warmer weather. We were particularly concerned by your comments about breakfast. This is certainly not the standard we aim to provide, and we apologise that the food did not meet your expectations. Please be assured that your feedback has been shared with our Head Chef and kitchen team so that the quality and preparation of our breakfast items can be reviewed immediately. Thank you again for your honest feedback. We value your comments as they help us identify areas where we can improve the experience for our guests. Kind regards, Mercure Chester.

Web-users rating

Other web-users rate our hotel

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Frequently asked questions

Where is the hotel located and how can I get there?

The Mercure Chester Abbots Well Hotel is located at Whitchurch Road, Christleton, CH3 5QL Chester, United Kingdom. We are nestled within two acres of landscaped gardens, just two miles from the city centre and the historic Roman walls. You can reach us via:

Chester railway station, located 3.38 km away
A park and ride shuttle service just 200 yards from the hotel
Free onsite parking for those traveling by car

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At the Mercure Chester Abbots Well Hotel, check-in begins at 03:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Chester Abbots Well Hotel regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.