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Mercure Chester Abbots Well Hotel 4 stars

Customer review rating 3.9/5 5,414 reviews

ALLSAFE approved hotel

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Mercure Chester Abbots Well Hotel
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+ 16 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Discounted tickets available for Chester Zoo

  • Wedding facilities capable of accommodating 200 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road
Christleton
CH3 5QL chester
united kingdom

Tel: +4401244250012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • CHESTER :  CHESTER

  • By plane

    LIVERPOOL J LENNON At 40.23km / 25 miles

  • By train

    CHESTER At 3.38km / 2.1 miles

GPS :53.185516, -2.848045

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.

Compact room with one double bed

  • Max. number of persons: 2
  • Area: From 13 m² / 140 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 122 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Chester Abbots Well Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,414 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,167 reviews

Customer review rating 1.5/5

Anonymous Families - 29/03/2020 Confirmed reviews ALL

I have sent 2 emails to yourselves - with no reply!! I booked through Groupon for Friday 20th March - Sunday 22nd March. Unfortunately through no ones fault we cut our weekend away short - due to COVID 19. We were unable to use the facilities at the hotel. I have e-mailed twice asking if we could maybe take the 1 night at another time - with no reply. I am a front line worker - working for NHS. I hope I get a reply to this. On our departure I was advised by the receptionist that she would get her manager to e-mail me - this never happened. I left my contact number and email address with her. My contact number is 07….

Dear Melanie K., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Relaxing atmosphere

Customer review rating 4.0/5

Darran Couples - 25/03/2020 Confirmed reviews ALL

Over night stay while site-seeing and use of the spa facilities. Overall a pleasant experience.

Dear Darran P., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

Great hotel

Customer review rating 5.0/5

Tony Families - 25/03/2020 Confirmed reviews ALL

Only issue was pool was really cold

Dear Tony W., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Unclean

Customer review rating 0.5/5

Sharon Couples - 24/03/2020 Confirmed reviews ALL

First impression not to bad. But upon closer inspection very dirty hotel. In the mists of Covid-19 we only lasted 5 hours at this hotel. We checked in around 7 Pm and checked out at 12 midnight and drove home As I didn't feel comfortable. There was a lot of dust on surfaces going towards our room and the room it's self was old and tired. I had to deep clean the remote control as it was gruesome. I was extremely willing to loose my 130 pounds.

Dear Sharon J., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark and the team

Enjoyable and would return

Customer review rating 4.0/5

Cher Couples - 24/03/2020 Confirmed reviews ALL

Despite the shut down of facilities due to Covid, we enjoyed our stay and nice and close to the Park and ride for Chester

Dear Angela T., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Good Stay

Customer review rating 4.0/5

John Couples - 24/03/2020 Confirmed reviews ALL

It was a difficult weekend for your staff as the leisure centre and social distancing in respect of the coronavirius had to be enforced. Initially the room we were allocated had a leaking toilet, and we were moved without any issues or problems by your reception staff. In view of circumstances we had a good stay.

Dear John H., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Chaotic

Customer review rating 1.0/5

Lee Couples - 24/03/2020 Confirmed reviews ALL

Menu changed with no warning, limited items available. Made up prices for drinks, different prices each time. Spa facilities closed, no compensation offered!!! Staff didn’t have a clue of the offered sent to us via email. Room was dated but comfortable.

Dear Sophie B., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark and the team

Unhappy

Customer review rating 1.5/5

Elise Couples - 23/03/2020 Confirmed reviews ALL

Shower still had hairs all over it from previous people staying there!! Flush in our room did not work!! Were given the wrong times for spa and had to waste 2 hours waiting for the time we were told it opened.

Dear Ceri F., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark and the team

Good stay

Customer review rating 3.5/5

Monika Couples - 23/03/2020 Confirmed reviews ALL

Food was lovely , I just wish there was more choice for breakfast. I'm not a fan of full English so I didnt have many other choices for food. Room was nice and clean. The only thing I didn't like was the amount of mini plastic bottles. If they installed soap and shower gel dispenser, there would be no need for plastic bottles. Also ladies at the reception could have better customer skills but overall nice gateway.

Dear Monika T., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

Terrible stay

Customer review rating 1.0/5

Emma R. Couples - 23/03/2020 Confirmed reviews ALL

Wouldn’t stay again or recommend this place

Dear Emma R., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark and the team

Amazing staff and food

Customer review rating 5.0/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Comfy beds nice room lovely staff lovely food everything was brill

Dear Kelsie H., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

Not as expected

Customer review rating 2.5/5

Cath C. Couples - 21/03/2020 Confirmed reviews ALL

Can not fault any of the staff. Very polite dedicated people Hotel itself needs modernising and painting and the pool and gym areas were not very inviting Reception and bar were nice areas and parking was sufficient Thought breakfast would be table service not a buffet

Dear Catherine c., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Well located

Customer review rating 5.0/5

Robert Couples - 20/03/2020 Confirmed reviews ALL

Very enjoyable leisure stay.

Dear Robert P., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Great relaxing experience

Customer review rating 5.0/5

Ian Couples - 20/03/2020 Confirmed reviews ALL

Despite the restaurant being closed for evening meals (no doubt because of the ongoing precautions against CV), the bar staff and chefs made sure that a normal menu continued to operate in the bar area, and the quality of the food couldn't be faulted. Allocated an upgraded room because the one we had asked for wasn't immediately available on our arrival, which was much appreciated, and grateful thanks to the maid service for keeping it immaculate during our stay. We have now been visiting the Abbots Well for over 20 years and, as always, enjoyed a very relaxing break. Hopefully we will be back.

Dear Ian F., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

DISSAPPOINTING

Customer review rating 1.5/5

Michael J. Couples - 19/03/2020 Confirmed reviews ALL

WE WERE LOCKED OUT OF OUR ROOM SEVERAL TIMES BECAUSE EITHER ONE OR NEITHER OF THE KEY CARDS WORKED. HAD TO GO BACK TO RECEPTION SEVERAL TIMES. I THINK WE TRIED 10 DIFFERENT CARDS OVER THE THREE NIGHTS. ALSO ORDERED A DAILY EXPRESS PAPER AND A DAILY MAIL PAPER FOR EACH OF THREE DAYS. NONE WERE DELIVERED. ASKED AT RECEPTION EVERY DAY BUT NOTHING HAPPENED AND NO EXPLANATION WAS GIVEN.

Dear Michael J., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Mark Starkey

BIRTHDAY BREAK

TripAdvisor rating 3.0/5

Michael J 19/03/2020 TripAdvisor review

Disappointing. We ordered daily papers for three days but none were delivered. Not corrected by reception. Room card keys did not work properly. we had 10 different cards over three days with much inconvenience going back and forth to reception every time we were locked out.

Dear Michael, thank you for taking the time to put your review on Tripadvisor website. My team are so sorry your stay wasn't perfect from arrival to departure. We really hope you will give us another try Kind regards Mark and the team

Well located next to park and ride into Chester and easy access for the motorway x

Customer review rating 4.0/5

Molly H. Couples - 18/03/2020 Confirmed reviews ALL

We had a lovely one night stay in the hotel. Had a lovely meal in the restaurant and a great breakfast. Made use of the Spa facilities . Overall a very comfortable stay and very quiet and comfortable nights sleep

Dear Molly Lucy H., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Solid facilities. Pleasant, helpful staff. Good location

Customer review rating 4.0/5

David Couples - 17/03/2020 Confirmed reviews ALL

Relaxing Chester excursion. Hotel nice location from centre. Facilities solid. Staff polite and engaging.

Dear D L., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Excellent stay

Customer review rating 5.0/5

Tony V. Couples - 16/03/2020 Confirmed reviews ALL

A very pleasurable night's stay and breakfast

Privilege room?

Customer review rating 3.0/5

Dave R. Couples - 15/03/2020 Confirmed reviews ALL

The room was the dirtiest, dustiest room I've ever stayed in! Wallpaper hanging off the ceiling, bathroom door handle hits the shower glass and I cut my foot on a protruding screw in the shower base!!! Had to go and ask for the bottle of wine on arrival too. It was also very small. The bed was great as were the staff. A great shame as we had looked forward to a great night

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