Mercure Chester Abbots Well Hotel 4 stars

TripAdvisor rating 3.5/5 2,101 reviews
Mercure Chester Abbots Well Hotel
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Hotel extras

  • Located just two miles outside the city centre

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Discounted tickets available for Chester Zoo

  • Wedding facilities capable of accommodating 200 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road
Christleton
CH3 5QL
chester
united kingdom

Check-in from 14h00

Check out up to 12h00

  • CHESTER :   CHESTER

  • By plane

    LIVERPOOL J LENNON At 40.23km / 25 miles

  • By train

    CHESTER At 3.38km / 2.1 miles

GPS :53.185516, -2.848045

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.

Compact room with one double bed

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

Photo non contractuelle / Strictly non binding

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 122

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Chester Abbots Well Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,192 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,101 reviews

Made to feel very welcome

Customer review rating 3.9/5

Elizabeth L. Couples - 30/11/2019 Confirmed reviews ALL

All staff were very welcoming and helpful. I had occasion to speak to the housekeeping staff as I'd had a nosebleed in the night and my sheet and pillowcases were a mess. I had stripped my bed and was assured it was not a problem, although that didn't stop me feeling awful! We were even left extra milk etc without asking and a wee note left for us saying so. An extremely nice gesture. I'd advise anybody to make their own decision about staying at The Abbots Well rather than trusting Trip Adviser. I wouldn't have booked if I'd believed every word of some of the posts on there. The only minor niggle I have is that I would have liked a few more choices on the main menu as there were only about 3 I wanted. Perhaps not many people stay for a week so it wouldn't be a problem then. What I did have was beautifully cooked and presented.

Dear Elizabeth L., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Nice location and hotel

Customer review rating 3.9/5

Sarahram Business - 28/11/2019 Confirmed reviews ALL

A nice hotel and location, which we would use again fort business trips.

Dear Darren R., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

Really enjoyable

Customer review rating 3.9/5

George A. Couples - 28/11/2019 Confirmed reviews ALL

Sraff were all great. Very helpful and friendly. Room was perfect and food great

Dear George A., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback regarding the team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

It was a lovely nights stay

Customer review rating 3.9/5

Gemma Couples - 27/11/2019 Confirmed reviews ALL

Was a nice room and the restaurant and pool where fabulous would definitely stay again

Dear Gemma R., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

OK

Customer review rating 3.9/5

Anonymous Couples - 26/11/2019 Confirmed reviews ALL

Up to expectations except for a major problem with a leaking bath surround in a disability room.

Dear Stanley S., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive your feedback I'm sorry about the bath issue and my team will get this resolved. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Very tired bedrooms, mattress very hard so I had a poor night's sleep. Breakfast was chaos

Customer review rating 3.9/5

Sarah C. Friends - 26/11/2019 Confirmed reviews ALL

The hotel is very tired and dated (except the reception area), I felt like I had gone back to the 80's. The room was also very tired and the mattress was very hard and uncomfortable. Breakfast was chaos, at one point there wasn't any 'normal' teabags, bread (for toast) or pastries. When we checked out, no one asked if we had enjoyed our stay. We will not return

Dear Sarah C., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Abbots Well, we strive to provide great service for all our guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to ensure these issues do not happen again, if you We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark and the team

Crap

Customer review rating 3.9/5

Michael W. Families - 26/11/2019 Confirmed reviews ALL

Absolutely awful from the moment we arrived for our early checking which we had paid for due to having a 20 month baby with us. To be told room is not ready and won’t be till late afternoon. Quote it’s never guaranteed anyway she says.. disgusting. Room had damp patches and had broken glass on floor. If we weren’t so tired we would of returned home that same day but we had traveled 60 miles to our night in Chester. I will be returning to Chester but not to this hotel and I am putting a complaint in!

Dear Michael w., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Please could you email me your contact number and when would be a good time to call you. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Mark Starkey

All the staff were very helpful

Customer review rating 3.9/5

Gpd Couples - 25/11/2019 Confirmed reviews ALL

Room was bit on the dusty side and the carpet worn in places. Staff were extremely helpful

Dear Gillian D., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

Mrs

Customer review rating 3.9/5

Anonymous Friends - 25/11/2019 Confirmed reviews ALL

Disappointing!

Dear Annette G., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please could you email me your contact number and when would be a good time to call you We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

average

Customer review rating 3.9/5

K B. Couples - 25/11/2019 Confirmed reviews ALL

been to this hotel a few times combining x mas shopping with relaxing stay not as good as it used to be first day locked out of room twice left waiting ages at bar for a drink ran out of tonic told no gin glasses yet hardly any one in couldn't get enough hot water to have a shower evening meal booked for 8.00 pm both ordered steak no starter lovely steak served with oven chips and no watercress and it reached our table at 9.05 breakfast good but there were no eggs when the eggs came no bacon no yogurt to serve with fruit and so on

Dear keith b., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Update needed

Customer review rating 3.9/5

David P. Couples - 25/11/2019 Confirmed reviews ALL

Good size hotel, ameneties adequate. Good reception, surprised not asked for credit card swipe for services. Room fine, nicely cleaned daily. Breakfast and choices very good. Warmed plates! Shame about tatty and grubby chairs in bar & restaurant. Had to ask for bar table to be cleaned before arival of food order. Other tables similarly uncleaned. A wipe doesn't take long? Staff otherwise pleasant.

Dear David P., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Good clean comfortable accommodation and friendly staff.

Customer review rating 3.9/5

Anonymous Friends - 25/11/2019 Confirmed reviews ALL

Overall good stay, room was looking a bit tired in places, curtains not on all the hooks and decor a bit warn but the room was comfortable , quiet and clean, good shower. My husband used the pool but could not get back into the hotel so had to walk around the hotel in the rain, otherwise good and would definitely stay again.

Dear Belinda W., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

It was a cold room with no hot water and was forgotton about in the restaurant

Customer review rating 3.9/5

Colin L. Business - 25/11/2019 Confirmed reviews ALL

I feel it only right to pint out some feedback to you on my stay which if I am honest was not the best. The room was very cold (and I don’t usually feel the cold) I made sure the radiator was on full but was still very cold. The corridors leading to the room (or 239 anyway) were really cold and you needed a coat to walk them. There was also not hot water in the evenings . It was luke warm at best so could not take a shower or bath in the evening. I am not exaggerating it was not even luke warm if I am honest. I ate in the restaurant on my first night and had my order taken then waited half an hour for the drink and then almost 1 hour for the food to arrive. The restaurant was not busy . approx. 5 or 6 tables being used. I was obviously forgotton as I watched other people arrive after me and get drinks and food. When I called for room service the next day I felt the call handler answered the phone and my request as a chore rather than a service.

Dear Colin L., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Please could you email me your contact number and when would be a good time to call you I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Mark Starkey

Comfortable stay

Customer review rating 3.9/5

Gail T. Couples - 25/11/2019 Confirmed reviews ALL

Generous size room, huge comfortable bed, little bit old fashioned around dresser and tv and bathroom could do with update but all very clean . Spa doesn’t belong to hotel I don’t think although access is free, swimming lessons restricted the pool so no good for a lengthy swim. Free parking and very handy position so would stay again when competitively priced

Dear Gail T., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Relaxing Break

Customer review rating 3.9/5

Lee Friends - 25/11/2019 Confirmed reviews ALL

Ideal position, 5 mins from the park and ride. Nice hotel, good rooms and lovely breakfast. Staff friendly.

Dear Lee K., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

Very peaceful stay

Customer review rating 3.9/5

Msbentley Couples - 23/11/2019 Confirmed reviews ALL

Room was lovely. Breakfast very enjoyable.

Dear Lesley B., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Brilliant

Customer review rating 3.9/5

Ed Couples - 22/11/2019 Confirmed reviews ALL

Lovely hotel, great staff, very clean and tidy throughout. Excellent service. Would highly recommend and will be staying again

Dear Edward C., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

Mr Marvin b.

Customer review rating 3.9/5

Marvin B. Couples - 21/11/2019 Confirmed reviews ALL

We Booked this through (buyagift.com) and when I partner phoned up she wanted upgraded which they said it was fine so when we arrived on the 15th of November and we spoke to the woman on reception they had been NO upgrade put on which to me that’s a lack of communication between both sides which left us very Disappointed and ask if we would like to upgrade when we got there on the Friday but that was only for one night which cost us £40 and then we had to stay in a standard room the night after. And for the Spa facilities there was Disappointing to because there was children’s swimming lessons on only four beds round the pool which was full at the time and we didn’t feel relaxed and it tell you something when we only went in the spa once’s. And bearing in mind it had just cost us £280 plus the £40. Please be very careful booking here because when you first look at it online it looks very good but believe me when you get there and see the Hotel and spa it’s not. Thanks M.b.

Dear Samantha H., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Mark and the team

Amanda l.

Customer review rating 3.9/5

Amanda L. Couples - 20/11/2019 Confirmed reviews ALL

Staff pleasant but rooms very dated and overpriced. 20 minute wait for a drink at the bar both nights due to lack of staff.

Dear Amanda l., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that i will be folowing up with my food and beverage team We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

No sentence needed...one word, SHOCKING

Customer review rating 3.9/5

Richard W. Couples - 20/11/2019 Confirmed reviews ALL

Your staff are completely aware of the feedback, shocking. Unprofessional check in, hotel does not represent your advertisement, dirty, tired, old. key given to the wrong room already occupied, 20% offered of the bill as a result, that was an insult. Given key then to correct room but was not loaded to open the door, room stone cold, 1 stand alone cooler in room, then given 2 stand alone heaters...radiator not working, damp walls, rust on mirror, cobwebs and so much dust in room. To top it of, the following morning, greeted from Jessica, I quote...”or right”....moody and unprofessional, she was on the previous evening.....the manager has called twice, 2 evenings....I wanted to speak to him on Saturday, he spoke with the staff but would not speak with me. Both individuals I dealt with had been in their post a matter of weeks, 2 & 3....should they have been left in charge? We chose this hotel because the facilities...if we could have got another hotel on Saturday and we tried we would have gone....still shocked now...from hotels in New York to Edinburgh and hundreds of more places I have stayed over the years, by far, 100% yours has been the worst.

Dear Richard W., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I would really like to apologize in person if would you allow me to call you, if i can call you what would be the best contact number. Sincerely, Mark Starkey
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