Mercure Chester Abbots Well Hotel

Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 585 reviews

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone +44 1244 250012

Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  585 reviews

TripAdvisor Rating  3.5/5  2,394 reviews

Cheap and cheerful

Customer review rating 4.0/5

Clare Families - Confirmed reviews ALL

Very pleasant overnight stay. Friendly and helpful reception staff welcomed us and checked us in. Family room was spacious, clean and well equipped. Facilities were good. Helpful bar staff in the evening when I needed warm milk for my son - so accommodating and friendly. Pool was lovely and child friendly too.

Hi Clare, Thanks so much for sharing your review. We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Customer review rating 3.5/5

Emma Families - Confirmed reviews ALL

Staff are amazing throughout the hotel. Breakfast was very good. The hotel is very tired looking and needs a lot of investment. Our room had been recently painted I think but there were several paint marks on the carpet and bits of building debris. The female changing rooms are very poor. The doors to the shower can't lock, and the shower unit was close to coming off the wall. The pool area is ok but some broken tiles near the jacuzzi.

Hi Emma, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. I am so pleased you found the team welcoming, we work really hard to offer great service so thank you for mentioning. Thanks also for highlighting aspects which could have been improved. We are in the process of refreshing all areas of the hotel including bedrooms, public areas and meeting rooms. Unfortunately there have been some significant delays to delivery and installation of carpets and furniture meaning we have progressed as quickly as we had hoped to. I really hope we can welcome you back once complete to demonstrate the improvements. Sincerely, Richard General Manager

Musical Rooms

Customer review rating 2.5/5

James R. Couples - Confirmed reviews ALL

Kept getting moved from room to room. Reqested shower due to mobility but not provided.

HI James, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard General Manager

Customer review rating 4.5/5

Jonathan P. Families - Confirmed reviews ALL

Accommodated us very well

Hi Jonathan, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Cheap hotel in dire need of modernisation

Customer review rating 3.0/5

Gp Families - Confirmed reviews ALL

We stayed in a room on the ground floor and there was no soundproofing whatsoever. There was hair in the sink. And the restaurant on the premises was of very law quality

Hi Gergana, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Points for your stay should be automatically added to your account without any intervention from the onsite team. I will ask the team to check this to ensure that they are allocated to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard General Manager

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Other web-users rate our hotel

  • 555 reviews 9.1/10 Location
  • 1,516 reviews 4/10 Room
  • 1,193 reviews 7.5/10 Service
  • 12 reviews 5.6/10 WiFi
  • 690 reviews 3.3/10 Cleanliness
  • 659 reviews 4.4/10 Comfort
  • 613 reviews 7.6/10 Breakfast
  • 606 reviews 3.6/10 Amenities

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