Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 647 reviews

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Mercure Chester Abbots Well Hotel - Image 1
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Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  647 reviews

TripAdvisor Rating  3.5/5  2,692 reviews

Is this a Mercure Hotel?

TripAdvisor rating 3.0/5

Angela D TripAdvisor review

Having stayed at the Mercure Earls Court I was surprised at how dated this hotel was. The room was clean but my bed moved across the room when I got into it. It was either very cold or very hot. So didn’t have a good sleep. I found the staff indifferent and having to pay £12 for a bowl of porridge and a cup of tea was a bit over the top. The food was good but lacked variety. No one was dressed for work everyone just in ordinary clothes. This hotel needs a lot of work to bring it up to Mercure standard

Hi Arranst, Thank you for taking time to share feedback of your recent stay with us in Chester, I am sorry that your experience was not worthy of a higher score rating and thank you for telling us how your stay could have been improved. We typically receive very positive feedback regarding the hotel team so it is disappointing that this was not your experience. The front of house team wear a uniform of chinos and denim shirt so understand why you may have felt this represented 'normal' clothes, the intention is that the uniform is comfortable. I really hope we are able to welcome you back in the future to restore your faith in us. Regards, Richard & all the team

Nice comfy room

Customer review rating 4.0/5

Letitia Couples - Confirmed reviews ALL

Room was nice , bed comfy, pleasantly warm .

Dear Letitia, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Perfect location for easy access via park and ride into Chester

Customer review rating 3.5/5

Christine Families - Confirmed reviews ALL

Only stayed one night in preparation for daughters graduation. All staff were friendly, approachable and helpful. Rooms were clean, although one bed had water staining on the duvet cover and that room didn't have any hot water either. The kettle took an age to boil, but it's always nice to have that facility in the room. It's a shame they don't provide any biscuits... only because, we had such an early start and no time for breakfast, a biscuit or two would of gone down well, particularly as I need to take medication in the morning with food. The meal we had there upon arrival at 20:00 was basically burgers and chips, very nice and eagerly welcomed because we were starving, wasn't our usual food choice. Like I said, we only stayed for less than 12hrs... Just stopping over night, We would love to experience a longer stay and would book again if the need arose.

Dear Christine, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Good and convenient location. Public areas are ok, rooms need better sound insulation.

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Excellent stay

Customer review rating 5.0/5

Helen P. Couples - Confirmed reviews ALL

The staff were so lovely and it was a brilliant stay, really good value for money.

Dear Helen, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

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Other web-users rate our hotel

  • 642 reviews 9.5/10 Location
  • 1,517 reviews 5.9/10 Room
  • 1,634 reviews 8.9/10 Service
  • 18 reviews 5/10 WiFi
  • 739 reviews 5.5/10 Comfort
  • 639 reviews 8.6/10 Breakfast
  • 637 reviews 6.4/10 Cleanliness
  • 629 reviews 6.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.