Mercure Chester Abbots Well Hotel 4 stars

Stayed 3 nights, dinner bed and breakfast. Good location. Bed, bedding and towels very good. Cleaners do a good job considering the wear and tear on the bedroom, very old dated furniture. Reception staff excellent. Restaurant staff very polite and efficient. Breakfast average, evening meals first class, plenty of choice, and good quality food and presentation. Big problem with key card being cancelled every time we left the room, not connected to mobile phone proximity. Manager visible and smart.

We stayed one night as wedding guests. The wedding was amazing and we were looked after so well! Room was clean and spacious but the air con unit was outside our window and it was too warm to close the windows so didn’t get much sleep. We really enjoyed our stay but the breakfast let the hotel down. No one to help serve, had to go looking for someone for fresh eggs, bacon and hash browns - no bread at the toaster! What we did have to eat was lovely but staff being about to help and replenish the food is so important!!

The hotel desperately needed refurbishment and seemed unchanged since the 1970’s . Our shower didn’t work and we made repeated attempts to have it resolved with reception . The room doors were so heavy every time anyone left a room it woke up every other room . On the plus side it had air con and a large bed .

My partner and I had a weekend away for his 40th birthday, 2 years late due to COVID and our first without children & our eldest is 10. It was a great weekend, really clean hotel with great breakfast included in our stay. We enjoyed use of the gym, pool & Jacuzzi and the bar, although we felt that a bit more atmosphere would have been nice in there. The staff were really friendly and helpful.

Cheerful helpful staff

I’m afraid to say the hotel is looking really tired on the inside, the paint work was coming off the ceiling in the room, there was stains on the ceiling, we had booked a family room only to find there was no lift to the floor we were put on so having to carry a push chair up 2-3 flights of stairs wasn’t great.

My wife and I had a 3 night, dinner bed and breakfast package. Our room was spacious and clean, and in a reasonable decorative order. The shower room was clean and adequate. Meals were great, especially the breakfast. Staff were fairly young but quite professional, friendly and helpful. I would definitely stay again if I am in the area.

On the whole we enjoyed our stay. The hotel is in need of a re-furb and some ongoing staff training is still needed. We had the secret escapes deal which meant we had £22 p.p towards our meals, but these became complicated because of the use of separate menus for certain meals and days, on one night we had 3 separate menus presented to us!? Tip put the money to the main menu, more choice better food. Sundays the resteraunt is closed so we had our meal in the bar, obviously no proper chef, my wife’s meal was very poor, looked like ready meal with under done veg. Hotel well positioned for park and ridge into Chester, and fortunately the weather was with us!

We was there for one night everything was great the staff were brilliant and friendly the room was spot on no complaints at all would use again

Booked this hotel as it had leisure facilities which seemed appealing and it didn’t disappoint in this aspect. Overall the rooms were dated, curtains ripped, wall paper coming off the walls, creeky floor board, poor water pressure, no air conditioning the list goes on. The temperature during our stay was very hot and we were unable to sleep for a number hours to due to extreme heat - felt like sleeping in a sauna.

Ok

Overall our stay was very good. It was obviously our first vacation since the pandemic so we very pleased to see all covid guidelines were being followed and felt quite safe.

One night stay, room available when we parked the car at 10.45. Room lovely size and clean although furniture a little tired. Lovely swimming pool. All the staff we came into contact with were extremely helpful, from reception, leisure area, dining room and bar. Ideally located for park and ride into Chester. Would definitely visit again.

Disgusting and very disappointing Better off staying in a travel lodge! The rooms and decor is so dated and the restaurant was not very appetising to be honest don’t waste your money staying here much better alternatives in the area. We ended up changing and staying at the Holiday Inn which was great!

Room not cleaned during stay dodgy shower broken window catch danger to children, breakfast almost school cafeteria style, toaster not working properly staff slow to clean and spray tables. Whole hotel looks tired and this is reflected in the attitude of some staff.