Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Chester

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Thank you for taking the time to share your feedback. We are very sorry to hear that your recent stay did not meet the standards you have come to expect from us. We sincerely apologise for the cleanliness issues you encountered, as well as the difficulty with the TV. We are also particularly sorry that housekeeping entered your room while you were still in the room before check-out. We understand how unsettling and intrusive this must have been, and we will be addressing this with the team to ensure the correct procedures are followed. We are equally sorry that the room temperature and noisy fan affected your comfort and sleep. We appreciate you bringing these matters to our attention, as your feedback helps us identify where improvements are needed. We value your continued custom and are disappointed that this was not the experience you have previously enjoyed with us. We hope you will give us the opportunity to provide you with the comfortable and welcoming stay you deserve on a future visit. Kind regards, Team Mercure Chester

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the issues you experienced during your stay. We are sorry that the room was too warm and that the fan provided was not sufficient. We also apologise for the problems with the room telephone/intercom and Wi-Fi, and for the frustration caused when you were unable to move to another room. We are particularly sorry about the confusion regarding your payment. As you had already paid by bank transfer and provided proof, you should not have received a further payment request. We also sincerely apologise for the four attempted card charges. We understand how concerning this must have been and will ensure this is reviewed with the relevant team. We are pleased, however, that you enjoyed the breakfast and found our staff friendly and helpful. Thank you especially for mentioning Akash; we will make sure your kind words are passed on to him. We take your comments seriously and apologise that our facilities and payment processes caused you unnecessary frustration. Thank you for bringing these matters to our attention and giving us the opportunity to review them. Kind regards, Mercure Chester.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry to hear that your stay did not fully meet your expectations. We appreciate your comments regarding the general cleanliness, maintenance and lighting of the property. We understand how these aspects can affect the overall impression of the hotel, and your feedback will be shared with our housekeeping and maintenance teams for review. We are pleased, however, that you found your dinner to be well cooked and served hot. We are sorry that the service was slower than expected and that you were then presented with an incorrect bill for three people when your meal had already been prepaid. We completely understand how frustrating and confusing this must have been. The explanation given to you regarding the bill was also not appropriate, and we apologise that this was not handled more professionally. Most importantly, you should have received a sincere apology for both the delay and the billing error. We will raise this with our restaurant management team to ensure that similar situations are handled with greater care and professionalism in the future. Thank you again for bringing these matters to our attention. We value your feedback and will use it to help improve both our standards and the service we provide. Kind regards, Mercure Chester.

Dear Guest, Thank you so much for your wonderful review. We’re delighted to hear that you had such a lovely stay with us and that our team made you feel so welcome. It’s especially pleasing to hear that our restaurant team went above and beyond to accommodate your dietary requirements and ensure you were well looked after. We will certainly pass your special thanks on to Dave, Tash, Archie, Elye and Megan. We’re sure they will be delighted to know that their care and attention made such a positive difference to your stay. Thank you again for your kind words and for recognising the hard work of our team. We look forward to welcoming you back again in the future. Kind regards, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for taking the time to share your feedback. I am sorry to hear that your stay did not meet your expectations. I am particularly concerned to hear that you experienced symptoms of food poisoning during your stay. While I appreciate that you have linked this to dining at the hotel, it would not be appropriate for us to assume the cause without further evidence or investigation. We take any report of illness seriously and would have been happy to discuss this with you at the time so that we could investigate the circumstances fully. I am also sorry to hear about the condition of the bathroom, including the missing shower curtain and cracked tiles. These are not the standards we expect, and your comments have been shared with our maintenance and housekeeping teams for review. With regard to the temperature in the room, I appreciate that the UK has experienced some particularly hot weather this summer, which can make bedrooms without air conditioning feel warmer than usual. Our hotel is an older property, and historically air conditioning has not been provided as a standard facility in every bedroom. Air conditioning is therefore not an advertised or guaranteed feature across our entire bedroom inventory. We do, however, understand that during periods of unusually warm weather this can affect guest comfort, and we are continuing to review opportunities to improve the cooling provision within the hotel. I am also sorry that the desk fan provided was noisy and clearly did not provide the level of comfort you required. This should have been checked and addressed by the team. I am disappointed that your overall experience left you feeling that your stay was "hot and hellish". We are continuously working through the refurbishment and maintenance requirements of an older property, while ensuring that the guest experience remains a priority. Thank you again for bringing these matters to our attention. Your feedback is valuable in helping us identify areas where further attention is required. Kind regards, K. Arora General Manager

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Chester

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Chester

Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you received a warm welcome and found our Front Desk Team helpful and attentive. It is also great to know that you enjoyed the cleanliness of your room and appreciated having Guinness 0.0 available at the bar. We are sorry to hear that you experienced difficulties with Chromecast on the TV and that the shower did not meet your expectations. Please accept our apologies for the inconvenience caused. We will certainly share your comments with our Maintenance Team so that these issues can be reviewed and addressed. We also appreciate your suggestion regarding a wider selection of low-alcohol drinks. We will pass this feedback on to our Food & Beverage Team for consideration. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience on your next visit. Kind regards, Team Mercure Chester

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Chester.