Mercure Chester Abbots Well Hotel 4 stars

Customer review rating 3.9/5 5,319 reviews
Mercure Chester Abbots Well Hotel
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Hotel extras

  • Located just two miles outside the city centre

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Discounted tickets available for Chester Zoo

  • Wedding facilities capable of accommodating 200 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road
Christleton
CH3 5QL
chester
united kingdom

Check-in from 14h00

Check out up to 12h00

  • CHESTER :   CHESTER

  • By plane

    LIVERPOOL J LENNON At 40.23km / 25 miles

  • By train

    CHESTER At 3.38km / 2.1 miles

GPS :53.185516, -2.848045

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.

Compact room with one double bed

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic accessible room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 122

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Chester Abbots Well Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,319 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,152 reviews

Busy pool area

Customer review rating 3.9/5

Megan Couples - 20/02/2020 Confirmed reviews ALL

Great service and wonderful restaurant. However we booked a spare break and the pool had noisy swimming lessons even on the Monday morning when we had been told it was quite. A one to one class was held and the instructor sat on a lounger shouting instructions across the pool to one child. Surely she could have spoke one on one to them.

Dear Megan G., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Good location,

Customer review rating 3.9/5

Jon T. Couples - 20/02/2020 Confirmed reviews ALL

Great location, 200mts from park and ride into chester very clean and tidy

Dear Jon t., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Lovely stay

Customer review rating 3.9/5

Tracey J. Couples - 19/02/2020 Confirmed reviews ALL

Lovely night away, staff were very attentive. Room a little tired but this did not stop us having a lovely time . Great breakfast

Dear Tracey J., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Enjoyable stay.

Customer review rating 3.9/5

Richard B. Couples - 19/02/2020 Confirmed reviews ALL

Nice room. Really helpful staff. Nice evening meal included but breakfast could have been better. Good price paid.

Dear Richard B., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Good location, nice hotel friendly staff.

Customer review rating 3.9/5

Edward H. Couples - 18/02/2020 Confirmed reviews ALL

Very enjoyable, good breakfast food replenished regularly, good location with park and ride to chester

Dear Edward H., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Lovely breakfast, great location for the park and ride, Hotel really nice, rooms very clean but are dated and need upgrading, carpet was tatty and torn.

Customer review rating 3.9/5

Di Couples - 16/02/2020 Confirmed reviews ALL

Lovely breakfast, great location for the park and ride, Hotel really nice, rooms very clean but are dated and need upgrading, carpet was tatty and torn. The pool looked very nice.

Dear Diane H., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

No problem finding you coming from North Wales but confused at entrance with no entry sign and drove past to have to turn round in busy traffic

Customer review rating 3.9/5

Major S. K. M. B. E. T. Friends - 12/02/2020 Confirmed reviews ALL

Excellent room although slight leak around toilet Your staff are a credit to you, nothing was too much trouble for you The food for our official function was wonderful and I was approached to discuss my allergies which were catered for Outstanding breakfast and leisurely departure completed our stay ,many thanks

Dear Sue K., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Bit tattty

Customer review rating 3.9/5

Richard W. Friends - 11/02/2020 Confirmed reviews ALL

My compact room was very very dirty with dust clogged every were. It felt like a hostel room. The reception was nice but gym changing rooms had lockers but had ran out of locks so told to leave them in open lockers. Staff where helpful a d can't fault that.

Dear Richard w., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark and the team

Well located, very comfortable rooms, good breakfast, good gym and pool

Customer review rating 3.9/5

Guy G. Solo - 11/02/2020 Confirmed reviews ALL

I thoroughly enjoyed it and found your checkout time of 12PM very civilised

Dear Guy G., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Too noisy

Customer review rating 3.9/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Poor nights sleep due to guests standing outside of reception smoking and talking. Constant noise from guests walking up stairs until 02:58 in the morning.

Dear Kenneth F., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark and the team

Filthy room

Customer review rating 3.9/5

Olivia H. Couples - 11/02/2020 Confirmed reviews ALL

The room was not clean, dirty cups and filthy bathroom.

Dear Olivia H., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Olivia, I promise you this will discussed with team here at the Hotel, Please let me know if you are ever in the area again please email me directly and I will ensure you are well looked after I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Mark Starkey

Overall lovely staff (apart from checkout), poor quality room

Customer review rating 3.9/5

L.c. Couples - 10/02/2020 Confirmed reviews ALL

Staff on whole where friendly and polite ( except for member of staff on check out desk) room was not up to 4* standard, marks on the wall and dirty/stained chair in room, this made me question the cleanliness of rest of room. The radiator was tempremental which left the room feeling cold. Although a good choice over breakfast, the avaliabilty was poor on the cooked breakfast, bacon was extremely dry (the little that was available). Reported concerns at checkout, staff member offeted no apology and was left feeling unworthy as a client/ future business client. Not the service I expect of a 4* hotel.

Dear Lorraine C., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Lorraine, I am so sorry your wasn't perfect form arrival to departure. I assure you i will follow up with my team regarding your feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark and the team

Poor facility maintenance - need to be refreshed

Customer review rating 3.9/5

Anonymous Business - 09/02/2020 Confirmed reviews ALL

Overall structure not maintained, feel of old facility with no refresh Smell in the hotel Basic room Basic breakfast but not feeling of something special + only open at 7h00, not convenient Feeling of missing personal overall

Dear Emmanuel V., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. My team and I are so sorry your stay wasn't perfect and I really hope you will give us another try I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Mark and the team

Overnight stay

TripAdvisor rating 3.5/5

barryfrench281 05/02/2020 TripAdvisor review

Stop over for 1 night, room was very nice ,everything we needed.had meal in bar excellent . Staff very attentive . Room a little noisy as we were close to bar, but that was fine. would stay here again no problem.

Dear Barry,THANK YOU for such a lovely 5 star review it means a lot to us here at the hotel, when you are ready to come back please let me know. Kind regards Mark and the team

Good relaxing stay, well located

Customer review rating 3.9/5

Natasha Couples - 04/02/2020 Confirmed reviews ALL

Stayed overnight and used the spa facilities which was nice and relaxing food was nice, have booked again for April

Dear Natasha F., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Old tired dirty but cheap

Customer review rating 3.9/5

Roy Couples - 02/02/2020 Confirmed reviews ALL

Big sign up saying “refurbishment in this area taking place.” No signs of any work but plenty of signs of work needed. Carpet separating, tired lighting ,old paint work and poor smell. No lift. In essence just a poor old lady of an hotel that was once a sprightly looker. Sue on reception was very pleasant though.

Dear Roy W., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Please could you email me your contact number and when is a good time to call you and i assure i will get this resolved I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Mark

Lovely hotel in a good location

TripAdvisor rating 3.5/5

SleepyMidlands 02/02/2020 TripAdvisor review

We have stayed in this hotel several times before and its one of our favourites. This time we paid £3 extra for a superior suite which gave us a separate little living room and some rather nice dressing gowns to wear. The hotel is in a nice quiet location at the edge of Chester with plenty of free parking. Its only 5 minutes walk to the 'park & ride' where there are regular busses to the centre of town for £2 each for a return journey. Rooms are nicely decorated and spotlessly clean. There is a nice bar and a restaurant downstairs which overlooks the gardens at the back. You can also have room service, we had some very nice pizza's delivered along with glasses of wine. Minor grumbles are a noticeable lack of plug sockets and a shower with a mind of its own (couldn't decide what temperature it wanted to be). Overall a lovely stay and we will certainly return

Dear guest, thank you for taking the time to put your review on Tripadvisor website, your feedback regarding the bar and the restaurant being nice and we can't wait to see you again in the future Kind regards Mark and the team

Fabulous service and people

Customer review rating 3.9/5

Stephen C. Families - 31/01/2020 Confirmed reviews ALL

Nothing too much trouble. Pleasant friendly helpful staff

Dear Stephen C., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

comfortable

Customer review rating 3.9/5

Keith D. Couples - 30/01/2020 Confirmed reviews ALL

Extremely helpful and friendly staff made it a comfortable stay

Dear Kenneth D., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

Comfortable stay in a good location

Customer review rating 3.9/5

Mac Couples - 30/01/2020 Confirmed reviews ALL

We have stayed at this hotel many times and enjoy coming back. The rooms and the hotel facilities are of a good standard. Breakfast was very good.

Dear Michael M., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team
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