Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 660 reviews

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Mercure Chester Abbots Well Hotel - Image 1
Mercure Chester Abbots Well Hotel - Image 2
Mercure Chester Abbots Well Hotel - Image 3
Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  660 reviews

TripAdvisor Rating  3.5/5  2,684 reviews

Excellent location, Will be back again soon

Customer review rating 5.0/5

Karl S. Couples - Confirmed reviews ALL

this is the third time i have stopped at this hotel, ideal for the races as there is a park and ride bus shuttle 200 yards down the road. the hotel is very clean, very good breakfast and excellent staff.... I will be back again soon

Dear Karl, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Staff are so lovely and helpful

Customer review rating 4.0/5

Paul S. Couples - Confirmed reviews ALL

All the staff we came across were super lovely and helpful. However the actual hotel itself (IE the rooms and the bar area, common areas) are in dire need of updating, it's tired, old, and urgently needs money spending on it.

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback and thank you for telling us how your stay could have been improved. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Excellent hotel, well worth booking

TripAdvisor rating 5.0/5

karlshep87 TripAdvisor review

Stayed at this hotel for second time to go to chester races. Excellent location as bus into Chester 100 yes down the road. Hotel very clean, staff very helpful and friendly, breakfast excellent. Will be back again next year, for the races and maybe for some Xmas shopping this year

Hi Karl, Thanks so much for taking time to share your top scoring feedback, I am so pleased you enjoyed your stay with us and look forward to welcoming you back again soon. Regards, Richard & all the team

Well located

Customer review rating 4.0/5

Irene W. Families - Confirmed reviews ALL

Overnight stay used the pool grandson enjoyed it

Dear Irene, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

well located, photos looked much better than it was

Customer review rating 2.0/5

Beccy Families - Confirmed reviews ALL

photos where deceptive. Not as nice as it appeared, not exceptionally clean. Pool left a lot to be desrired and wasn't particularly clean or nice.

Dear Beccy M., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard

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Other web-users rate our hotel

  • 616 reviews 9.5/10 Location
  • 1,491 reviews 6/10 Room
  • 1,569 reviews 9/10 Service
  • 20 reviews 5.4/10 WiFi
  • 723 reviews 5.5/10 Comfort
  • 639 reviews 6.7/10 Cleanliness
  • 629 reviews 8.3/10 Breakfast
  • 497 reviews 5.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.