Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 609 reviews

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Mercure Chester Abbots Well Hotel - Image 1
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Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  609 reviews

TripAdvisor Rating  3.6/5  2,772 reviews

4 Star??

TripAdvisor rating 3.0/5

Trail816952 TripAdvisor review

This is my second stay at this hotel. I must say that to classify it as 4 star is rather overdoing it's 'splendour'. But I suppose by providing certain amenities this brings it into a 4 star category although there was no fridge in what was basically a 3 star room. See photo. The bathroom was minuscule and to use the toilet I had to squeeze past the door because it's hidden behind the door - again see picture and note the door opening limiter at the top to make sure it doesn't bang against the toilet! Now for the room - it was bare with nothing to make it look as inviting as a 4 star hotel should, as can be seen from the photo. It was room 212 to it's to be avoided at all costs. The bed was comfy though. The bar area is small for the size of the hotel and when I visited there was a Christmas party in flow. This meant a queue at the bar resulting in a 15 minute wait to get served. At first there was only one person on duty behind the bar before a second came along. For my second drink I only had to wait 10 minutes because it was back to only one person on duty. I am a member of the All Accor group and generally I have a lot of praise for their products. But on this occasion they let me down badly. Overall the experience was just about acceptable and I cannot fault the staff for their friendliness. It's just that management need to take a hard look at their staffing rotas.

Dear Trail816952, Thank you for taking the time to share such detailed feedback following your second stay with us. Our hotel meets the required criteria for a four-star classification based on facilities, services, and operational standards. That said, we recognise that room layouts and sizes vary, particularly you booking the Compact Double room which is a replacement of single room, and may not suit every guest’s personal expectations. Room 212, like others of its category, is fully compliant, though we appreciate that its layout did not meet your preferences. We note your comments regarding in-room amenities and décor. While not all room types include a refrigerator as standard, this is something we continuously review as part of ongoing improvements. Regarding the bar experience, your visit coincided with a private Christmas event, which understandably placed additional pressure on service at peak times. Staffing levels are planned based on forecasted demand, though we acknowledge that wait times on this occasion were longer than ideal. Your feedback will be part of our ongoing review of service flow during high-occupancy and event periods. We appreciate your loyalty as an ALL – Accor Live Limitless member and regret that this stay did not fully reflect the positive experiences you have had elsewhere within the group. We are pleased to hear that our team’s friendliness stood out, as genuine service remains a core value for us. Best Regards, Kshitijj Arora

Poor attitude

TripAdvisor rating 1.0/5

Misstartan TripAdvisor review

The comments back from management on the hotel reviews are shocking. To say room options selected may not be available 1st night of arrival, or room may not be available at check in time due to it being cleaned and made to hotel standard is just ridiculous. Thats such a poor ex. Just appologise and say sorry. If people pay for a particular room or arrive at check in time the room should be available. Its what guests have paid for. If its not then just apologise. Don't try to justify it not being available. We wont return

Unfriendly bar staff.

TripAdvisor rating 3.0/5

443danr TripAdvisor review

I went here for a Work Christmas all inclusive party when we got there you weren’t allowed a double vodka but we’re allowed two singles. The food was brilliant. The disco was good but the bar staff we’re not friendly at all and not very helpful. I had quite a lot of vodka and didn’t feel drunk so I don’t know what they were doing to the bottles and it’s definitely not a four star hotel.

Dear 443danr, Thank you for your feedback following your Christmas party with us. For all inclusive events, drinks are served strictly in line with the package purchased by the organising company. Measures are set accordingly, and we do not serve drinks outside of the agreed terms or at a financial loss. This is a standard practice and is not linked in any way to our four-star classification, which is based on defined industry criteria rather than alcohol measures. Our bar team operates under responsible service and licensing regulations. While service during busy events can be fast-paced and more functional, staff are expected to remain professional and helpful at all times. We regret if this was not how it came across on the night. We must also be clear that all alcohol is served from sealed, branded bottles and measured correctly. Any suggestion otherwise is incorrect. We are pleased to hear that you enjoyed the food and the entertainment, and we thank you for acknowledging those positives. Thank you for taking the time to share your comments. Kind regards, Kshitijj Arora

Customer review rating 4.0/5

Sylvia M. Friends - Confirmed reviews ALL

Rather lacking in disability offerings. Told on booking that walk-in showers were available but, on arrival, discovered hotel had only one such room. I got this but found that another guest arriving later was then denied the facility he had been promised. Shower was very leaky and floor constantly wet. An attempt to fix this was unsuccessful.

Dear Sylvia M., Thank you for your feedback regarding your recent stay with us. We appreciate your positive remarks about your overall experience. However, I regret to hear about the challenges you faced with our accessibility offerings and the issues with the walk-in shower. We strive to accommodate all guests, and I understand the importance of having the necessary facilities available. Your comments will be taken into consideration as we continually work to improve our services. Goodbye and best regards, Mercure Chester Abbots Well Hotel

Customer review rating 1.5/5

Jane G. Couples - Confirmed reviews ALL

We booked an accessible room well in advance of our stay but there wasn't one available on arrival. Apparently there was only one accessible room and that had already been allocated to someone else. We were offered a discount but it an standard room meant that my husband was unable to shower at all the following day and meant that he felt unsafe in the bathroom.

Dear Guest, Please accept our most sincere and profound apologies regarding the unacceptable failure to provide the accessible room you booked well in advance of your stay. We understand that you were informed there was only one accessible room and that it had already been allocated to someone else. This is a severe operational error, as confirming an accessible room when one is not available for your entire stay is a failure in our duty to provide a necessary facility. We deeply regret that being placed in a standard room meant your husband was unable to shower at all the following day and that he felt unsafe in the bathroom. This situation caused significant inconvenience, discomfort, and stress, which is the exact opposite of the supportive experience we aim to provide for all our guests. While we appreciate you accepted the offer of a discount, we acknowledge that this does not mitigate the physical and emotional impact of this oversight. We are urgently reviewing our booking and allocation procedures for accessible rooms to ensure that this never happens again. We are also reviewing the number of accessible rooms we have available to meet demand. We are truly sorry that we failed to meet your essential needs. We would appreciate the opportunity to discuss this further with you directly to understand the full impact and ensure proper redress. Kind regards, Mercure Chester Abbots Well Hotel Team

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Other web-users rate our hotel

  • 728 reviews 9.2/10 Location
  • 1,767 reviews 5.5/10 Room
  • 1,844 reviews 8.5/10 Service
  • 15 reviews 6.2/10 WiFi
  • 854 reviews 5.1/10 Comfort
  • 740 reviews 5.7/10 Cleanliness
  • 725 reviews 8.4/10 Breakfast
  • 566 reviews 5.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.