Mercure Chester Abbots Well Hotel 4 stars

Not a four star at all. Dirty dirty dirty To say our health comes first not true. There is no way it was Covid clean, you need retraining! Dust an inch thick, spider webs and spiders in room. Shabby all the way through the hotel. Not sure what was on the curtains yuk. Dogs allowed to stay not informed of this and my husband is asthmatic so you could have caused him a hospital visit. Breakfast cold had to have it microwaved £20 what the hell. Two nights at nearly £200 total rip off. You say you will address things in your feed back... You have not, and I doubt you will. Give me Premier Inn all the way. Wish we had never seen inside your hotel

The staff are very pleasant and helpful. The food was good and plentiful. However the hotel does need updating the decor is quite shabby and the room could have been cleaner. The pool and gym facilities are good. The location is really good with the park and ride just around the corner and just £2 return. In my opinion overall I would I would say that we had a pleasant stay but it is not a 4 star hotel.

I attended a conference and stayed overnight, the day before. The bedroom was small, but perfectly fine for my needs and the conference facilities (including a very good lunch) were excellent. The gym was also very good. All the staff I encountered were courteous and helpful. My only gripe is that, having travelled 200 miles, I was not able to get a restaurant table due to a wedding party that had booked the entire restaurant. The alternatives on offer (room service and bar menu) were very limited and therefore I had to find a local restaurant to get a decent meal. Please be aware that it is a natural expectation that guests who might have travelled a distance and be tired and unfamiliar with the locality, are looking forward to a relaxing restaurant dinner. It was very frustrating to be told that this was not possible.

Service was not great, rooms weren’t clean and needs a good renovation. For the price paid and the expectation of a Mercure, the standard of the hotel was poor. Location was good for what we needed but won’t stay here again.

The food was generally good except for the first night where it was a bit basic but the two nights after that had a great selection. The pool facilities were great and we used them all 3 days of our stay Location was a bit out of town but the park and ride was handy and in walking distance. There were a lot of rowdy people at 3.oo in the morning shouting in the corridor Saturday night which woke us up.

The location was excellent. Staff were very friendly and welcoming. The pool facilities, when they were open during our stay were great and breakfast was great too. It may be the location and nature of guests, but we were staying as a young family and there seemed to be a lot of guests smoking, drinking around and by the foyer each time we arrived/ left depending on time. The room decor was also a little dated and worn, and the carpet seemed to need a bit more of a clean. Overall though we were happy with the visit.

Extremely disappointed with this stay, really poor quality of room, food and services.

Expected much higher standards for £130+ per room. Rooms were very small for the price. Our curtains had god knows what all over them, I’ll assume it was food or drink from a previous guest but I’m not so sure. Staff and breakfast were both great as was the restaurant area, we only stayed for one night but it was not worth the price.

During our overnight stay, we were overall very pleased. However, the was a lot of sound transfer through the walls and ceiling of our room (room123). There was locked adjoining door between our room and the next, which meant i could hear the people snoring from the other room. The staff and service was very good.

Friendly and pleasant staff. Extremely clean, good food and accommodation was excellent

Place is filthy , room was dirty , door cards were not working , breakfast was mediocre , no cash transactions at the bar or restaurant ,card only , shocking two nights , never again !!!

Overnight stay for a nearby family wedding. I was disappointed by the shabbiness of the hotel which was a shame but the staff more than made up for this. Every staff member was extremely polite and helpful and because of that I would return.

Room was freezing heating was broke walls and floor where stained and full of cobwebs asked for two single beds got one bed could here next door arguing at 1 in morning paper thin walls would not stay again horrible

Check in was good and we found our room, the room is tired and needs decorating, bathroom panels not fitting, holes in the wall where sockets are. We were not told on booking or at check in that we could not eat in the hotel restaurant, had this been the case we would not have booked

Generally a good experience. Hotel is in need of a refurb.