Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team to be lovely and welcoming during your stay. However, we are very sorry to learn that several aspects of your visit did not meet your expectations. Please accept our sincere apologies for the cleanliness and maintenance issues you encountered, particularly the broken window and the problems with the shower. This is certainly not the standard we strive to provide, and your comments have been shared with the relevant departments for investigation and corrective action. We are also sorry that your breakfast experience was disappointing due to understaffing and the lack of available items such as pastries, cups, and other breakfast essentials. We understand how frustrating this must have been and will be reviewing this with our Food & Beverage team to ensure better service and replenishment moving forward. Thank you for bringing these matters to our attention. While we are delighted that our staff left a positive impression, we regret that the condition of the hotel and operational shortcomings impacted your overall stay. We appreciate your feedback and hope to have the opportunity to welcome you back and provide a much-improved experience in the future. Kind regards, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for taking the time to provide such detailed feedback regarding your recent stay with us. We are delighted to hear that you received a warm welcome on arrival and that our team recognised your previous stay with us. It is also pleasing to know that our staff were helpful and polite throughout your visit, particularly in their efforts to assist with the Wi-Fi issues you experienced. However, we are sorry to learn that several aspects of your stay fell below expectations. We apologise for the intermittent Wi-Fi connection and appreciate how frustrating this must have been, particularly given that you had experienced similar issues during a previous visit. Your comments have been shared with the relevant teams for further investigation. We are also disappointed to hear about the inconsistencies with housekeeping, including the bathroom not being fully serviced and the shower gel not being replenished despite this being requested. This is not the standard of attention to detail we strive to provide, and your feedback will be reviewed with our housekeeping team. Thank you also for your comments regarding breakfast. Whilst we are pleased that you dined with us each morning, we are sorry that the quality of some of the hot breakfast items did not meet your expectations and will share your observations with our kitchen team. Most importantly, we sincerely apologise for the inconvenience caused by the condition of the men's changing room showers within our leisure facilities. We fully appreciate your frustration regarding the limited availability of working showers and understand the impact this had on your overall impression of the fitness centre. Your feedback has been noted and shared with the relevant departments. We greatly appreciate your balanced comments and are pleased that our team left a positive impression despite the issues you encountered. Thank you for bringing these matters to our attention, as guest feedback helps us identify where improvements are needed. Kind regards, Mercure Chester.

Thank you for your positive review! We're delighted to hear that you enjoyed the spacious and quiet rooms, comfortable beds, and the nice swimming pool. We appreciate your feedback on the cleanliness of the room, and we will address this to ensure it meets our standards. We hope to welcome you back for another enjoyable stay! Kind regards, Team Mercure Chester

Dear Guest, Thank you for taking the time to share your feedback and for your continued loyalty to our hotel. We truly appreciate having welcomed you on more than ten occasions. We are sorry to learn that this stay was affected by noise disturbances during the night. We understand how frustrating it must have been to be kept awake by noise from guests outside the front of the hotel and by activity in the corridors after midnight. A peaceful night's sleep is an important part of any stay, and we regret that this was not your experience on this occasion. We are also disappointed to hear that you felt your concerns were not handled helpfully when reported to reception. This is certainly not the level of service we aim to provide, and your comments will be shared with the relevant team for review. Whilst we are grateful for your continued support and pleased that previous visits have been enjoyable, we sincerely apologise that this stay fell below the standards you have come to expect from us. Thank you again for your feedback, and we hope to have the opportunity to welcome you back and provide you with the more comfortable experience you have enjoyed with us in the past. Kind regards, Mercure Chester.

Thank you for taking the time to share such lovely feedback about your stay! We are thrilled that you found our location convenient and our grounds well-kept. Most importantly, thank you for recognizing our team's commitment to great service—it means the world to us. We look forward to welcoming you back to [Hotel/Property Name] soon! Best regards, Team Mercure Chester

Sadly my mum had cause to complain about her bed and there was no mattress topper on it, the bedding also appeared not to have been changed from the previous guest and my mum slept on top of the bed on a towel the first evening, this was rectified the following day. On the second morning we went to use the pool however it was out of use to guests due to swimming lessons taking place. Night 1 there was also a strange man roaming the corridor and trying to get into one of the rooms which I found odd he looked quite out of place and I began to worry that the hotel was being used for displaced people which was a concern as I had to leave my mother alone in her room for a period of time. Room 2 had a huge stain on the carpet, no fridge and I did not use the shower during my stay due to cleanliness. Night 2 I was woken by another guest screaming and shouting at her partner at 4am I can only assume they were drunk. Everyone has their own standards when choosing a hotel which I understand but this fell far below expectation and I would not book with this hotel group again. I did not attend breakfast either day however you purchase breakfast for the room and not per person so was charged anyway. Good location not far from city centre about £10 in a cab and has parking. Copilot said: Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. Whilst we are pleased to hear that you found our team helpful and that they did their best to assist with the concerns raised during your visit, we are very sorry to learn that several aspects of your stay did not meet your expectations. We sincerely apologise for the issues you experienced with the temperature of the rooms and appreciate your comments regarding the heating. We are also concerned to learn of the issues relating to your mother's room, particularly the condition of the bedding and mattress setup. This is certainly not the standard we strive to provide, and we are pleased that the matter was addressed once it was brought to our attention. We are sorry that you were unable to enjoy our leisure facilities as planned due to swimming lessons taking place, and we appreciate your disappointment regarding this. We also regret that noise from another guest during the early hours affected your sleep and overall comfort. Regarding the individual you observed in the corridor, guest safety and security remain a priority for us. We take all such concerns seriously and would encourage guests to contact reception immediately should they feel uncomfortable or observe unusual behaviour so that our team can investigate at the time. We appreciate your feedback regarding the condition and cleanliness of the room, including the carpet, bathroom facilities, and the absence of a fridge. Your comments will be shared with the relevant departments as part of our ongoing efforts to improve our guest experience. Thank you again for your honest feedback. While we are pleased that our location and parking facilities were convenient for your visit, we are disappointed that your overall experience has left you with a negative impression of both the hotel and the brand. Kind regards, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our location, which is ideal for visiting Chester and Chester Zoo, and that you found our breakfast to be of a good standard. It is also wonderful to know that our team made a positive impression through their friendliness and helpfulness. However, we are very sorry to learn that your room was not presented to the standard you expected on arrival. We understand your concerns, particularly when travelling with young children, and apologise for the inconvenience caused by having to request additional cleaning. This is not the experience we aim to provide for our guests. We also appreciate your comments regarding the odour in the hallways and the condition and décor of the room. Your feedback has been shared with the relevant teams, as we continually review areas where improvements can be made to enhance the guest experience. Thank you for your honest and balanced feedback. Whilst we are pleased that there were aspects of your stay that you enjoyed, we are sorry that the overall experience was disappointing. We hope to have the opportunity to welcome you back in the future and provide a much-improved stay. Kind regards, Mercure Chester.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room and the hotel generally clean, and that the team member who checked you in provided a warm and welcoming service. We will be sure to share your kind comments with our housekeeping team, whose hard work is greatly appreciated. However, we are sorry to learn that several aspects of your stay did not meet your expectations. We appreciate your comments regarding the condition of the hotel and understand your views about areas that could benefit from refurbishment. We are particularly disappointed to hear about your restaurant experience. We always aim to be as accommodating as possible, and we regret that your dining experience, from the menu flexibility to the quality of the food served, fell short of what you expected. Your feedback has been shared with our Food & Beverage team for review. We are sorry also that you found the lounge offering and pricing did not represent good value, and that your overall experience left you feeling disappointed. Thank you for providing such honest feedback. While we are pleased that breakfast met your expectations, we regret that the overall experience did not deliver the value and quality you were anticipating. We appreciate your comments as they help us identify areas where improvements are needed. Kind regards, Mercure Chester.

Thank you for taking the time to share your feedback. We’re pleased to hear that you had no issue with the size of the room itself. We’re sorry, however, that you found the bathroom cramped and appreciate you highlighting this. We hope you otherwise enjoyed your stay and would be delighted to welcome you back again in the future. Kind regards, Team Mercure Chester

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Thank you so much for your lovely feedback! We’re delighted to hear that our friendly and helpful team made you feel so welcome from the moment you arrived. We truly appreciate your kind words and look forward to welcoming you back again soon! Kind regards, Team Mercure Chester

Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed our convenient location, ample parking and the wide selection available at breakfast. We’re sorry to hear that the family room did not meet your expectations. We appreciate your comments regarding the condition of the room and the additional bed, and we understand your concerns regarding the overall value for the rate paid. We certainly don’t want any guest to feel that their room has not provided the comfort or value they expected. Your feedback is very important to us, and we will share your comments with our management and housekeeping teams as we continue to review and improve our rooms and guest experience. Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Kind regards, Team Mercure Chester

Thank you for taking the time to share your lovely feedback. We’re delighted to hear that you enjoyed the comfortable bed, spacious room, clean bathroom and good shower, as well as our tasty breakfast selection. It’s also great to hear that you found our location convenient for visiting Chester and that you enjoyed the choice of nearby dining options. We really appreciate your kind comments and hope to have the pleasure of welcoming you back again in the future. Kind regards, Team Mercure Chester

Thank you for taking the time to share such detailed feedback following your four-day stay with us. We’re delighted to hear that, overall, you enjoyed your time at the Mercure Abbotswell Hotel Chester and that our team made you feel welcome. It is particularly lovely to hear your kind comments about Oliver on Reception and Parag in the restaurant. We will be sure to pass your compliments on to them. It is also reassuring to know that, despite the initial confusion regarding your dining arrangements, Parag went above and beyond to ensure you were well looked after and received the three-course meal included in your booking. However, I am very sorry to hear about the condition of the bathroom in Room 118. We completely understand how disappointing and concerning this must have been, particularly as you specifically requested a walk-in shower due to your arthritis. The issues you describe, including the grime, mould, failed shower seals, rusted fittings and the floor becoming dangerously wet, are certainly not the standard we expect for our guests, and especially not in an accessible room. Please accept our sincere apologies that the bathroom left you unable to comfortably or safely use the shower and that you had to use the leisure centre facilities instead. We appreciate you bringing these concerns to our attention and will ensure your comments are passed to the relevant housekeeping and maintenance teams for urgent review and action. We are pleased to hear that you would consider returning to the hotel, although we are naturally disappointed that your experience means you would only feel comfortable staying for shorter visits and avoiding Room 118. Your feedback is extremely valuable in helping us identify where improvements are needed. Thank you again for recognising the efforts of our team while also highlighting where we fell short. We hope to have the opportunity to welcome you back and provide the comfortable and enjoyable stay you should have experienced on this occasion. Kind regards, Team Mercure Chester

Thank you for taking the time to share such a detailed review. We’re delighted to hear that our location, ample parking, spacious room and comfortable beds provided exactly what you needed after such a long journey. It’s wonderful to know that you were able to recharge and enjoy a convenient and comfortable stay before continuing on to the Wirral. We are sorry, however, to hear about the low water pressure in the shower. We completely understand how frustrating this must have been, particularly when washing long hair. We appreciate you bringing this to our attention and will ensure the issue is passed on to our maintenance team for investigation. Thank you again for your feedback. We hope to have the pleasure of welcoming you and your family back on a future visit and providing an even better experience. Kind regards, Team Mercure Chester