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Mercure Chester Abbots Well Hotel 4 stars

Customer review rating 3.9/5 5,475 reviews

ALLSAFE approved hotel

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Mercure Chester Abbots Well Hotel
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Discounted tickets available for Chester Zoo

  • Wedding facilities capable of accommodating 200 guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road
Christleton
CH3 5QL chester
united kingdom

Tel: +4401244250012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • CHESTER :  CHESTER

  • By plane

    LIVERPOOL J LENNON At 40.23km / 25 miles

  • By train

    CHESTER At 3.38km / 2.1 miles

GPS :53.185516, -2.848045

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Menu (PDF)
  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday -

THE BAR

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 122 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Chester Abbots Well Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,475 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,182 reviews

Well located appalling stay

Customer review rating 0.5/5

Val H. Couples - 31/07/2021 Confirmed reviews ALL

Your staff were incredible they are under trained, overworked but battled through the chaos in a pleasant and professional manner they are a credit to you - unlike your hotel premises which are delapidated, worn out, unkempt, not maintained to any standard and are certainly not 4 star by any stretch of the imagination, I would give you a generous 2.5 rating - the grounds I am sure are beautiful but need to be maintained so the outside areas can be used by guests there was no outside seating at all - the photos on your website are incredibly misleading its a shame the location is great the food in the brasserie was inedible - we did however have bar food which was delicious so well done the line order cook - apart from the powdered juices breakfast was also good - the main issue was the standard and maintenance of the premises - you should be ashamed of yourselves - this hotel needs closing and refurbishing throughout - I was unable to shower as it just didn't work - our room was not made up during our 3 night stay the 'make up my room sign' was still on the door when we returned from our days out despite leaving the hotel each morning around 0800 - we had to order additional towels and loo rolls two days running - I WOULD STRESS ONCE AGAIN THE STAFF IN THE FACE OF ADVERSITY WITH A POOR QUALITY PRODUCT TO WORK WITH WERE BRILLIANT - had I been able to get into an alternative hotel in Chester (they were all full) we would have simply left and not stayed one night!!

Dear Val H., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Val, please could you email me your contact number and when would be a good time to call you We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Holes in carpets but good wedding

Customer review rating 2.0/5

P C. Friends - 31/07/2021 Confirmed reviews ALL

The hotel is in serious need of refurbishment. The carpets in the corridors were frayed and had holes in them. The bar service was poor - it lacked in organisation and certain beverages were not available. There was only one chef working so we decided to eat elsewhere. However, the day and night afterwards was much better when we attended our friends wedding. It was as if it were two different hotels.

Dear Paul C., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark and the team

Very very poor hotel not ready to be open

Customer review rating 0.5/5

Fiona M. Couples - 31/07/2021 Confirmed reviews ALL

The hotel was not 4 star. We were allocated a terrible room it was not clean and had the most terrible damp horrible smell carpet was thilthy. Receptionist was new lovely but sent us the wrong way to our room. We got a room change was bigger and better carpet still dirty and to get into have a shower was so dangerous no mat and you slip. The hotel corridors were not hoovered and again carpets dirty and thread worn especially on stairs dangerous if you have heals on to catch on the worn areas. Bar was terrible drinks sent back twice warm and tonic flat in gins very disappointing service so slow. If we heard we are short staffed again it's just not acceptable. Poor poor hotel we spent as much time out of the hotel as possible which is sad as we needed a rest and relax. We did get drinks taken of our bill but had to ask this was not offered. No crisps left behind the bar. We were hungry on arrival at 3 in the day and could only get a sandwich it cost £7 was dry no side salad or anything it was not presented well and they had run out of crisps to by behind the bar poor. Our meal at night was very slow service wine's on menu 3 were not available. Food was very average. Breakfast was the best part but was shocked at covid standards as everyone was sharing the the equipment at the buffet. Cups at coffee machine were not always clean same with cutlery. The manager was a very busy man hardworking at breakfast time. I arranged to speak to him on Monday to highlight my complaints.

Dear Fiona M., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please could you email me your contact details and when would be a good time to call you We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Short family break

Customer review rating 3.5/5

Nicola Families - 30/07/2021 Confirmed reviews ALL

We booked the Abbotts Well for its location, being near to local attractions and having a swimming pool for my son. The restaurant service and food was good, albeit a little slow, but as there is a shortage of staff this is fully understandable. The bar service wasn’t great from all team members and was incredibly slow, Adam was very good though. It is understandable that the cellar was struggling to keep cool but running out of post mix really was quite poor, with Sainsbury’s just round the corner a staff member should have been sent round to buy bottles of lemonade and coke etc, this would have stopped the amount of complaints from other guests. We stayed during the heatwave so the bedrooms were very hot, nothing could be done about this, housekeeping did kindly provide us with a second fan that did help my 9 year old get some sleep.

Dear Nicola S., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

Terrible

Customer review rating 1.5/5

Ron W. Couples - 30/07/2021 Confirmed reviews ALL

Arrived 2.30 rooms not available till 4.30pm had to sit in bar waiting . Room had no Ariel in the tv and phone not working so had to go back down to reception to report this . A Ariel turned up 1 he later but the phone was still broken when we left . The room was dirty pictures taken of all the dust and rubbish on the floor . Breakfast was manic not enough staff to cope food was running out all of the time . We booked a spa break but no spa facilities on offer so we took a 50 pound voucher for the restaurant where the food turned out to be average . The poor girl with the pony tail I felt sorry for she ran that restaurant single handily and did her best . A big shout out to the young lad in the bar however who helped us with a special requirement however the prices in there where extortionate . Next time I am in Chester I will use a premier inn for sure me and my fiancé had a terrible stay which is a shame as I use your hotels all over Europe regularly but this stay will make us think again in the future .

Dear ronald w., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Friendly staff but room was falling apart

Customer review rating 3.0/5

S. Families - 30/07/2021 Confirmed reviews ALL

The staff were very friendly and helpful. We thought the Breakfast was excellent. The hotel is in a perfect location with beautiful gardens. The room however was very disappointing, It was so warm in there with no Air conditioning working. The plaster underneath the window was hanging off the wall. I mentioned this to the staff at reception but nothing was done. We also found a small amount of rubbish underneath the bed but other than that the room was clean and tidy. The shower in the room took a long time to get warm And the pressure was Awful. The swimming pool was excellent and kept the kids entertained.

Dear Tobias S., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Ideal for what we needed close to where we wanted to go.

Customer review rating 4.0/5

Caitlin Couples - 30/07/2021 Confirmed reviews ALL

Overall good experience. First night the restaurant not open as it was a Sunday but the bar food was good. Second evening could not eat in restaurant because there was not enough food and they were running out of meals. Comfortable stay and pool is nice. Could do with a bit of an update some raggedy carpets and chipped paint in hallways. Housekeeping seemed a little lazy. Got one new towel and bed was ‘made’ and bins emptied however did not remove glasses from room service etc and surfaces not wiped down.

Dear caitlin m., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all type feedback. I will share your comments with our team and I will follow up with housekeeping. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark

Staff attitude

Customer review rating 3.5/5

Alice T. Couples - 29/07/2021 Confirmed reviews ALL

reception staff had an attitude

Dear Alice T., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types feedback. I will follow up regarding your comment reference reception I would like to apologize in advance about this. I really hope we will see you again in the future Sincerely, Mark Starkey
Customer review rating 4.0/5

Anonymous Couples - 28/07/2021 Confirmed reviews ALL

Reception staff were excellent, room was dated and showing signs of disrepair. Refurbishment is needed.

Dear Hugh P., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey
Customer review rating 3.0/5

Barbara P. Families - 28/07/2021 Confirmed reviews ALL

Shower was terrible and on last morning no hot water at all To be told later it was a setting on the boiler

Dear Barbara P., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Close to where we wanted to be

Customer review rating 3.5/5

A. Families - 28/07/2021 Confirmed reviews ALL

Came to visit Chester Zoo, and ideal location for us

Dear Barnett A., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

Very disappointing stay

Customer review rating 1.5/5

Iwan Couples - 27/07/2021 Confirmed reviews ALL

Positives - good location to explore Chester, nearby canal and Christleton - friendly staff - free parking Negatives - on arrival, we were advised that we had been upgraded to a privilege room. We had, in fact, booked a privilege room in the first place. However, on getting to the room, it was obviously not a privilege room, with none of the additional amenities expected in a privilege room. When we complained and showed Richard on reception the photos on the Accor website, we were informed that the room was a DBA ( whatever that is), that they were not in fact Accor but in fact a Jupiter hotel, such rooms did not exist in the hotel and it was impossible to move us as the hotel was full. Additional amenities were provided and we were compemstated for the confusion; however, as a first impression, it was not a good one! One of the reasons we chose the hotel was due to the outside area. We were keen to sit outside in the good weather but were disappointed to find no seating area ( again different to the images on website). When we queried this, we were informed that a prom party has destroyed the furniture the previous weekend. As a consequence, we walked into Christleton and spent our money elsewhere! There were a significant number of new staff in the hotel and this was very obvious. It is very unclear if they have received adequate training as they were very unsure of processes. For examples, asked in reception about arrangments to clean the room as was told that she didn’t know as there had been several lockdowns! Inconsistencies in room cleaning arrangements with room cleaned after first night but not after the second night. Difficult at times to get hold of additional towels - left message with reception but no luck! Coffee machine in room was not compatable with coffee pods provided.

Dear Iwan P., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Mr P. please could you email me your contact number and when would be a good time to call you so we can discuss your recent stay with us We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Starkey

Quiet, fulfilling breakfast with lots of options

Customer review rating 4.0/5

Paul L. Friends - 27/07/2021 Confirmed reviews ALL

Very quiet hotel clean with comfy bed. Shower over bath and shower curtain. Good power and perfect temperature. Lots of space around basin. Fantastic cooked English breakfast which included black pudding and fried bread I enjoyed the peppered mushrooms although my fellow guests found them spicy. Good coffee at breakfast although only instant satchets in room. Hotel decor feels a bit tired altho probably early 2000’s. Out of town and nothing nearby which is a shame. For its comparison Travelodge/premier inn are better equipped etc. Although the food here is better. Due to Covid not allowed to approach the bar. Tried to order drinks but after 30 minutes gave up. Couldn’t use the spa either due to Covid.

Dear Carolynne B., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark and the team

Ideal for our trip

Customer review rating 4.5/5

Gemma Families - 27/07/2021 Confirmed reviews ALL

We had a lovely stay at your hotel in Chester. Staff were friendly, room was a good size, all proper beds and were comfy. Air con was a god send due to the heat and so we could keep windows closed to block out any noise over night. We were visiting the zoo which was only 10 minutes away and there was a local eatery with an outdoor play park ideal for my children.

Dear Gemma P., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

Suitable location for Chester Zoo

Customer review rating 3.5/5

Mr P. R. Families - 26/07/2021 Confirmed reviews ALL

Staff friendly and helpful, mostly. Room comfortable. Some problems with the restaurant on the first two evening.

Dear Paul R., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive all types of feedback I would like to apologies for the issues at the restaurant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Starkey

Mid week break

TripAdvisor rating 4.0/5

jacksonphilip6 25/07/2021 TripAdvisor review

Nice hotel.Very helpful staff.Room clean and tidy.Good breakfast,well worth the money.Hotel just a little outside town.Park and ride nearby to get into town.Nice bar area to relax in the evening with reasonable prices.

Good morning, jacksonphillip6 Thank you for taking the time and trouble to put your review on to the tripadvisor website and we are so happy you enjoyed your stay with us and we really hope we will see you again when you are back in Chester Kind regards Mark and the team

Disappointed

TripAdvisor rating 3.0/5

delboy264 21/07/2021 TripAdvisor review

I wasn't impressed with the standard of the suite we stayed in however I found the majority of the staff to be excellent. Wasn't supplied with complimentary slippers, robe or newspaper as stated. Found bathroom to be very disappointing and had several other small issues throughout our stay. The stay just didn't live up to my expectations and unfortunately it's unlikely that I would return.

Good morning, delboy264, first of all my team and I are so sorry your stay wasn't perfect from arrival to depart. secondly if you could please email me your contact number and when would be a good time to call you that would be amazing once again please accept my sincere apologies and i really hope we will see you again Mark and the team mark.starkey@mercurechester.co.uk

BIRTHDAY BREAK

TripAdvisor rating 3.0/5

Michael J 19/03/2020 TripAdvisor review

Disappointing. We ordered daily papers for three days but none were delivered. Not corrected by reception. Room card keys did not work properly. we had 10 different cards over three days with much inconvenience going back and forth to reception every time we were locked out.

Dear Michael, thank you for taking the time to put your review on Tripadvisor website. My team are so sorry your stay wasn't perfect from arrival to departure. We really hope you will give us another try Kind regards Mark and the team

Overnight stay

TripAdvisor rating 5.0/5

barryfrench281 05/02/2020 TripAdvisor review

Stop over for 1 night, room was very nice ,everything we needed.had meal in bar excellent . Staff very attentive . Room a little noisy as we were close to bar, but that was fine. would stay here again no problem.

Dear Barry,THANK YOU for such a lovely 5 star review it means a lot to us here at the hotel, when you are ready to come back please let me know. Kind regards Mark and the team

Lovely hotel in a good location

TripAdvisor rating 4.0/5

SleepyMidlands 02/02/2020 TripAdvisor review

We have stayed in this hotel several times before and its one of our favourites. This time we paid £3 extra for a superior suite which gave us a separate little living room and some rather nice dressing gowns to wear. The hotel is in a nice quiet location at the edge of Chester with plenty of free parking. Its only 5 minutes walk to the 'park & ride' where there are regular busses to the centre of town for £2 each for a return journey. Rooms are nicely decorated and spotlessly clean. There is a nice bar and a restaurant downstairs which overlooks the gardens at the back. You can also have room service, we had some very nice pizza's delivered along with glasses of wine. Minor grumbles are a noticeable lack of plug sockets and a shower with a mind of its own (couldn't decide what temperature it wanted to be). Overall a lovely stay and we will certainly return

Dear guest, thank you for taking the time to put your review on Tripadvisor website, your feedback regarding the bar and the restaurant being nice and we can't wait to see you again in the future Kind regards Mark and the team

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