Mercure Chester Abbots Well Hotel 4 stars

Name: Mercure Chester Abbots Well | 4 Star Hotel in Chester - ALL
Address: Whitchurch Road, Christleton, CHESTER, CH3 5QL, GB
Telephone: +441244250012
Rating: 4.0

Customer review rating (ALL Rating) 4.0/5 697 reviews

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Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

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Mercure Chester Abbots Well Hotel

Hotel for travellers looking for local and authentic experiences

Few Chester hotels can boast two acres of exquisite landscaped gardens and a dedicated health and beauty spa, but the Chester Abbots Well Hotel does so in abundance. Nestled amidst two acres of landscaped gardens just two miles from the city centre and Cheshire Oaks, this 4-star Chester hotel is ideal for weekend breaks and pamper breaks. After a day in the hotel's Feel Good Health Club, experience fine dining at The Brasserie restaurant and bar.

The newly refurbished Feel Good Health Club boasts one of the most fully equipped gyms in Chester, while the swimming pool, spa, jacuzzi and steam room facilities make it one of the top relaxation destinations in the city. Explore the historic wonders Chester has to offer, including the Roman Amphitheatre and the defensive Roman walls that surround the city. The cathedral and half-timbered medieval buildings are must-sees!

The Mercure Chester Abbots Well Hotel provides accommodation 2 miles from Chester railway station and the historic city centre. Visit the ancient cathedral or shop for designer fashions at Cheshire Oaks outlet village.

Welcome to Mercure Chester! On behalf of our team, we extend a warm welcome to you. Our hotel is among the premier establishments in Chester and we are committed to providing you with an exceptional experience.

Kshitijj Arora, Hotel Management

Hotel extras

200-yards from a park and ride shuttle service
Fully-equipped gym at the Feel Good Health Club
Outdoor woodland dining pods
Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

Room

Compact room with one double bed

2 pers. max
13 m² / 139 sq ft

Bedding 1 x Double bed(s)

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Room

Classic room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

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Room

Classic room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)

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Room

Classic family room for 2 adults and 1 child

3 pers. max

Bedding 1 x Double bed(s) and 1 x Single bed(s)

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Room

Classic family room for 2 adults and 2 children

4 pers. max

Bedding 1 x Double bed(s) and 2 x Single bed(s)

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Room

Privilege room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

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Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

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Suite

Superior suite with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

+44 1244 250012

+44 161 388 0915

CHESTER

Railway station

Access: 3.38 km / 2.1 mi 7 min drive

MINITURE RAILWAY

Tourist attraction

Access: 2.9 km / 1.8 mi 6 min drive

ROMAN AMPHITHEATRE

Tourist attraction

Access: 3.22 km / 2 mi 7 min drive

CHESTER CATHEDRAL

Art and Culture

Access: 3.22 km / 2 mi 10 min drive

CHESTER RACECOURSE

Racetrack

Access: 4.67 km / 2.9 mi 9 min drive

BLUEPLANET AQUARIUM

Aquarium

Access: 11.59 km / 7.2 mi 15 min drive

CHESTER ZOO

Tourist attraction

Access: 12.87 km / 8 mi 17 min drive

OULTON PARK CIRCUIT

Racetrack

Access: 20.92 km / 13 mi 25 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 122 m² / 1313.196 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 90

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.0/5 697 reviews

Chris H. Business - 6/20/2026 Confirmed reviews ALL

Dear Chris, Thank you for your outstanding 100/100 rating and for your continued loyalty as a Platinum member. We are truly delighted that you enjoyed your stay and that we were able to provide an experience worthy of such a fantastic score. Your support and feedback are greatly appreciated, and it is always a pleasure to welcome valued guests like yourself. We will be sure to share your kind recognition with the team, who work hard to create memorable stays for all our guests. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit. Kind regards, Team Mercure Chester

Conall R. Business - 6/18/2026 Confirmed reviews ALL

Dear Guest, Thank you so much for the lovely feedback! We are absolutely delighted to hear that you felt so well looked after during your stay. Our team works incredibly hard to create a warm, inviting atmosphere, so hearing that all of our staff were friendly and welcoming truly means the world to us. Thank you for choosing to stay with us at the Mercure Chester Abbots Well, and we look forward to greeting you with another warm welcome in the near future! Warm regards, The Mercure Chester Abbots Well Team

David M. Families - 6/18/2026 Confirmed reviews ALL

Dear Guest, Thank you so much for the lovely feedback! We are delighted to hear that you had a comfortable stay and that our team made a great impression with their friendly service. Providing a warm welcome and a relaxing environment is exactly what we strive for. Thank you for choosing to stay with us at the Mercure Chester Abbots Well, and we look forward to welcoming you back again soon! Warm regards, The Mercure Chester Abbots Well Team

William G. Couples - 6/16/2026 Confirmed reviews ALL

Thank you for the opportunity to provide feedback. Unfortunately, this was a disappointing experience. On arrival at approximately 7pm, reception was unattended. We alerted nearby staff, who made limited attempts to locate someone, and after around 10 minutes we were eventually able to check in. We were initially issued a key for a Classic room rather than the Privilege room we had booked. On the way to the room, we noticed that security doors were unlocked and the fire exit at the end of the corridor was propped open to the outside, which raised concerns about safety. The Privilege room (119, I believe) was significantly below expectations and did not resemble the photographs online. It was dark, had an unusual leather bar along one wall, an extremely dated bathroom, and a noticeable musty smell. Given these issues, we chose not to stay, even though we had paid in full for the room and breakfast and booked an alternative hotel. We were able to re-enter the building via the still-open fire exit from the car park to collect our belongings. When leaving through reception, it was again unattended. Additionally, an email sent to the hotel prior to our stay went unanswered. For context, I am an Accor Silver member, and this is the first time I have had such an experience at one of your properties. This hotel appears to have both operational and maintenance issues that need addressing.

Dear G., Thank you for taking the time to share your detailed feedback. Please accept my sincere apologies for the experience you encountered during your recent visit. I am extremely disappointed to learn that we failed to meet your expectations and the standards you should be able to expect from both our hotel and the Accor brand. I am sorry to hear that reception was unattended upon your arrival, resulting in a delay to your check-in experience, and that you were initially allocated the incorrect room type. This is certainly not the welcome we strive to provide. Your comments regarding the unsecured doors and the fire exit being propped open are particularly concerning. Guest safety and security are of the utmost importance, and I have shared your feedback with the relevant departments so that these matters can be thoroughly investigated and addressed. I am also disappointed to learn that the Privilege room did not meet your expectations. The condition and presentation you have described, including the dated appearance, musty smell, and overall mismatch with the images displayed online, are not reflective of the experience we aim to deliver. Furthermore, I regret that these issues were significant enough for you to decide not to stay despite having paid in full. I would also like to apologise that your pre-arrival email went unanswered. Timely communication is an important part of our service, and I understand how this contributed to your overall dissatisfaction. As an Accor Silver member, your loyalty is greatly valued, which makes your comments especially disappointing to read. Please be assured that your feedback has been shared with the hotel management team and will form part of our ongoing efforts to improve both our operational procedures and the condition of our facilities. Thank you again for bringing these matters to our attention. While I understand that this experience has left you with a poor impression of the hotel, I hope we may have the opportunity to restore your confidence in the future. Kind regards, Team Mercure Chester

Ray H. Couples - 6/15/2026 Confirmed reviews ALL

Dear Ray, Thank you for taking the time to share your feedback following your stay. I am delighted to hear that you had a positive experience with our team. Your comments regarding the smooth check-in process, as well as the service provided by our bar and breakfast staff, are greatly appreciated. I will be sure to pass your kind words on to the teams involved, as they will be pleased to know their efforts contributed to an enjoyable stay. We hope to have the opportunity to welcome you back again soon. Kind regards, Team Mercure Chester

Web-users rating

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Frequently asked questions

Where is the hotel located and how can I get there?

The Mercure Chester Abbots Well Hotel is located at Whitchurch Road, Christleton, CH3 5QL Chester, United Kingdom. We are nestled within two acres of landscaped gardens, just two miles from the city centre and the historic Roman walls. You can reach us via:

Chester railway station, located 3.38 km away
A park and ride shuttle service just 200 yards from the hotel
Free onsite parking for those traveling by car

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At the Mercure Chester Abbots Well Hotel, check-in begins at 03:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Chester Abbots Well Hotel regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.