Name: Mercure Chester Abbots Well | 4 Star Hotel in Chester - ALL
Address: Whitchurch Road, Christleton, CHESTER, CH3 5QL, GB
Telephone: +441244250012
Rating: 3.9

Mercure Chester Abbots Well Hotel

Hotel for travellers looking for local and authentic experiences

Few Chester hotels can boast two acres of exquisite landscaped gardens and a dedicated health and beauty spa, but the Chester Abbots Well Hotel does so in abundance. Nestled amidst two acres of landscaped gardens just two miles from the city centre and Cheshire Oaks, this 4-star Chester hotel is ideal for weekend breaks and pamper breaks. After a day in the hotel's Feel Good Health Club, experience fine dining at The Brasserie restaurant and bar.

The newly refurbished Feel Good Health Club boasts one of the most fully equipped gyms in Chester, while the swimming pool, spa, jacuzzi and steam room facilities make it one of the top relaxation destinations in the city. Explore the historic wonders Chester has to offer, including the Roman Amphitheatre and the defensive Roman walls that surround the city. The cathedral and half-timbered medieval buildings are must-sees!

The Mercure Chester Abbots Well Hotel provides accommodation 2 miles from Chester railway station and the historic city centre. Visit the ancient cathedral or shop for designer fashions at Cheshire Oaks outlet village.

Welcome to Mercure Chester! On behalf of our team, we extend a warm welcome to you. Our hotel is among the premier establishments in Chester and we are committed to providing you with an exceptional experience.

Kshitijj Arora, Hotel Management

Hotel extras

200-yards from a park and ride shuttle service
Fully-equipped gym at the Feel Good Health Club
Outdoor woodland dining pods
Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

Room

Compact room with one double bed

2 pers. max
13 m² / 139 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Classic room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)

See availabilities

Room

Classic family room for 2 adults and 1 child

3 pers. max

Bedding 1 x Double bed(s) and 1 x Single bed(s)

See availabilities

Room

Classic family room for 2 adults and 2 children

4 pers. max

Bedding 1 x Double bed(s) and 2 x Single bed(s)

See availabilities

Room

Privilege room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Suite

Superior suite with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

+44 1244 250012

+44 161 388 0915

CHESTER

Railway station

Access: 3.38 km / 2.1 mi 7 min drive

MINITURE RAILWAY

Tourist attraction

Access: 2.9 km / 1.8 mi 6 min drive

ROMAN AMPHITHEATRE

Tourist attraction

Access: 3.22 km / 2 mi 7 min drive

CHESTER CATHEDRAL

Art and Culture

Access: 3.22 km / 2 mi 10 min drive

CHESTER RACECOURSE

Racetrack

Access: 4.67 km / 2.9 mi 9 min drive

BLUEPLANET AQUARIUM

Aquarium

Access: 11.59 km / 7.2 mi 15 min drive

CHESTER ZOO

Tourist attraction

Access: 12.87 km / 8 mi 17 min drive

OULTON PARK CIRCUIT

Racetrack

Access: 20.92 km / 13 mi 25 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 122 m² / 1313.196 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 90

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 3.9/5 619 reviews

Christopher H. Families - 3/10/2026 Confirmed reviews ALL

Booked 2 rooms for a family trip. The hotel staff on day 1, pool and bar area were all great. The separate booking confirmations for both rooms stated “Classic Family for 4 Persons is already confirmed for your arrival – confirmation”, so I assume we would be split over 2 interconnecting family rooms - but the main thing was that there would be enough proper beds. In the end we were given 1 twin and 1 double room and on getting to the room had to point out there were 3 beds and 5 people! We were given a very uncomfortable folding bed as the extra bed. We were charged a little bit less, so we were happy. Overall, day 1 was an 8 out of 10 Day 2 was new staff and a new experience. We had booked breakfast (kids were free) but were rudely told it was an issue as the kids were in a separate connecting bedroom (not actually sleeping in our room.) On checkout we were told in no uncertain terms that we were being charged the booking price (not the price we had paid on arrival) and that our account would be debited regardless - which it was. The check out staff member seemed very negative and clearly felt she didn’t have to listen to our comments as she had our card details. It was a real shame to end our first family trip to an Accor group hotel in this way. Day 2 was a 4 out of 10.

Dear Guest, Thank you for providing such a detailed account of your family trip. I am truly sorry that what started as a promising "8 out of 10" experience was overshadowed by significant communication failures and a disappointing encounter during your second day. It is clear there was a major disconnect regarding your room allocation. If your confirmation stated "Classic Family for 4 Persons" for both rooms, you should have been provided with the appropriate bedding for all guests from the outset. Being forced to request an additional folding bed when five people arrived for two rooms is not the seamless welcome we aim for. I am particularly concerned by your description of the service on Day 2. Our policy that "kids stay and eat breakfast for free" is intended to make family travel easier, not to cause disputes based on which room they slept in—especially when the rooms are interconnecting. Furthermore, the dismissive attitude you described at checkout is completely unacceptable. Our guests deserve to be heard, regardless of whether payment has already been processed, and I sincerely apologize for the "negative" impression left by our team member. Regarding the billing discrepancy, if you were quoted a lower price on arrival due to the room mix-up, that is the price that should have been honored. I would like to investigate the automatic debit to your card to ensure you were not overcharged. Yours sincerely, The Management Team

Christine E. Families - 3/9/2026 Confirmed reviews ALL

Warm welcome on arrival. Clean rooms, clean pool, changing rooms need a little updating. Breakfast was a good selection of cold and hit food and service was excellent ensured allergy status and couldn't do enough to help.

Dear Guest, Thank you for your lovely review! We are delighted that you received such a warm welcome and found both your room and our pool area to be clean and inviting. It is especially heartening to hear that our breakfast team provided excellent service, particularly regarding allergy awareness. We take the safety of our guests very seriously, so knowing that the team "couldn't do enough to help" is a wonderful reflection of the standards we strive for. We also appreciate your honest feedback regarding the pool changing rooms. We are aware that these areas are in need of a little TLC, and your comments help us prioritize these updates as part of our ongoing refurbishment plans. Yours sincerely, The Management Team Mercure Chester Abbots Well Hotel

Linda C. Couples - 3/5/2026 Confirmed reviews ALL

Three nights booked ended up two nights with a difficult situation with my husband during the night who has dementia. The staff in the morning were very kind and caring to me and him when we had to check out early, very understanding and we had a full refund for unspent money. Thank you.

Dear Linda, Thank you very much for taking the time to share your experience with us. We’re very sorry to hear that you had a difficult situation during your stay, but we’re glad our team were able to support you during what must have been a challenging time. Your kind words about the staff being caring, understanding and supportive truly mean a lot, and we will be sure to share your feedback with the team. Our priority is always the wellbeing and comfort of our guests, and we’re pleased we could assist you when you needed it most. Thank you again for your kind message, and we wish you and your husband all the very best. Warm Regards, Mercure Chester.

Jai L. Families - 3/2/2026 Confirmed reviews ALL

Must start with staff were extremely friendly and very pleasant. Overall stay was okay. The bed was comfortable, but the lack of pillow protectors was quite off-putting. Hairs and stains underneath pillow cases. Cooked breakfast was nice but seemed to not be great with restocking things when run out. Lack of jams and not many options. Pool was decent enough, but facilities not the best. Could do with updating many things. And could hear a lot through the walls. But overall stay was okay

Dear Jai, Staff were extremely friendly and very pleasant, and we’re really pleased to hear they made a positive impression during your stay. Thank you for taking the time to share your feedback with us. We’re glad you found the bed comfortable and that you enjoyed the cooked breakfast. However, we’re very sorry to hear about the concerns you experienced with the pillows and housekeeping standards. Cleanliness is something we take very seriously, and your comments will be shared with our housekeeping team so this can be reviewed and addressed. We also appreciate your feedback regarding the breakfast selection and restocking during service. This is helpful for us as we continually work to improve the breakfast experience for our guests. Thank you as well for your comments about the pool and facilities. We understand that some areas would benefit from updating, and feedback like yours is valuable as we look at future improvements to the hotel. We’re sorry to hear that noise from neighbouring rooms affected your stay, but we do appreciate your balanced comments and are glad that overall you had an okay stay. We hope to have the opportunity to welcome you back again in the future and provide an even better experience. Warm Regards, Mercure Chester.

Kelly R. Couples - 3/1/2026 Confirmed reviews ALL

Great customer service and clean hotel

Dear Kelly, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.