Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 659 reviews

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Mercure Chester Abbots Well Hotel - Image 1
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Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  659 reviews

TripAdvisor Rating  3.5/5  2,705 reviews

Very welcoming, very friendly

Customer review rating 4.0/5

John M. Families - Confirmed reviews ALL

We found one serious disadvantage and that was that we were unable to take a shower as both of us are in our eighties and can’t get in or out of a bath (afraid of falling) and also you do not have an emergency cord. I put that down to my fault as I should have stressed that when Booking.

Dear John, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback and thank you for telling us how it could have been improved too. We do have a small number of rooms which may have better suited your needs. When you are next booking, as you suggest, please let us know your requirements and we will ensure a suitable room type is allocated for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Great staff

Customer review rating 5.0/5

Steph Families - Confirmed reviews ALL

Staff were amazing. Very helpful and pleasant

Dear Steph, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

A backhand gesture of an apology

TripAdvisor rating 2.0/5

Angela H Business - TripAdvisor review

On arrival my colleague and myself found the bathroom not cleaned to an acceptable level. There was paper on the floor and both the bath and basin drains had hair in it. Additionally there were a couple of pubic hairs on the bath soap dish. We notified a staff member and asked for the bathroom to be cleaned again. On return to our room that evening only the piece of paper had been picked up. Not attempt was made to clean the bath and basin plug. We were offered a new room but having had a long day travelling from South Wales and having already unpacked we weren't feeling up to it. The receptionist offered us a complimentary drink. When trying to order a drink at the bar we were unable to have a G&T. This was very disappointing for my colleague as she doesn't drink wine or beer. I believe that if you are offered a complimentary drink as an apology then you should be able to have a drink of your choice. This is a backhanded apology

Dear Angela, Thank you for sharing your feedback, I am very sorry indeed that your experience was disappointing and particularly that the gesture we offered was not appropriate. I will ensure that your feedback is addressed with the team to ensure no similar reoccurrence. We typically receive very positive feedback regarding our standards of housekeeping so it is very disappointing that this was not your experience. I really hope we are able to welcome you back in the future to demonstrate that your most recent experience is not the normal. Regards, Richard & all the team

All staff extremely helpful

Customer review rating 5.0/5

Dave A. C. Friends - Confirmed reviews ALL

NYE celebrations with Gala dinner

Dear David, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, a. we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Pool cold

TripAdvisor rating 4.0/5

alanjean2021 Couples - TripAdvisor review

Our over all stay was good, the hotel is convenient and the rooms warm and clean, however we were there for a leisure break and the pool was extremely cold.

Hi alanjean2021, Thank you for taking time to share feedback of your recent stay. I am very sorry indeed that your stay was impacted by the mechanical failure in our leisure club plant room. Unfortunately the part required has taken longer than we would hope to arrive but is due to be completed this week. I really hope we are able to welcome you back again soon. Regards, Richard & all the team

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Other web-users rate our hotel

  • 667 reviews 9.5/10 Location
  • 1,581 reviews 6/10 Room
  • 1,723 reviews 8.9/10 Service
  • 20 reviews 6.3/10 WiFi
  • 762 reviews 5.8/10 Comfort
  • 665 reviews 6.6/10 Cleanliness
  • 660 reviews 8.7/10 Breakfast
  • 520 reviews 5.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.