Customer review rating 3.9/5 5,475 reviews
ALLSAFE approved hotel
An ALLSAFE Clifton Environmental certified hotel
200-yards from a park and ride shuttle service
Fully-equipped gym at the Feel Good Health Club
Discounted tickets available for Chester Zoo
Wedding facilities capable of accommodating 200 guests
Check-in from 15h00
Check out up to 11h00
CH3 5QL chester
Contact email :email@example.com
Check-in from 15h00
Check out up to 11h00
All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.
Compact room with one double bed
Classic room with 1 double bed
Classic room with 2 single beds
Classic family room for 2 adults and 1 child
Classic family room for 2 adults and 2 children
Privilege room with 1 double bed
Classic accessible room with 1 double bed
Number of meeting rooms: 8
Maximum size: 122 m²
Maximum capacity: 100 people
Maximum banquet capacity: 90 people
100% genuine reviews from our guestsFind out more
Well located appalling stay
Val H. Couples - 31/07/2021 Confirmed reviews ALL
Your staff were incredible they are under trained, overworked but battled through the chaos in a pleasant and professional manner they are a credit to you - unlike your hotel premises which are delapidated, worn out, unkempt, not maintained to any standard and are certainly not 4 star by any stretch of the imagination, I would give you a generous 2.5 rating - the grounds I am sure are beautiful but need to be maintained so the outside areas can be used by guests there was no outside seating at all - the photos on your website are incredibly misleading its a shame the location is great the food in the brasserie was inedible - we did however have bar food which was delicious so well done the line order cook - apart from the powdered juices breakfast was also good - the main issue was the standard and maintenance of the premises - you should be ashamed of yourselves - this hotel needs closing and refurbishing throughout - I was unable to shower as it just didn't work - our room was not made up during our 3 night stay the 'make up my room sign' was still on the door when we returned from our days out despite leaving the hotel each morning around 0800 - we had to order additional towels and loo rolls two days running - I WOULD STRESS ONCE AGAIN THE STAFF IN THE FACE OF ADVERSITY WITH A POOR QUALITY PRODUCT TO WORK WITH WERE BRILLIANT - had I been able to get into an alternative hotel in Chester (they were all full) we would have simply left and not stayed one night!!
Holes in carpets but good wedding
P C. Friends - 31/07/2021 Confirmed reviews ALL
The hotel is in serious need of refurbishment. The carpets in the corridors were frayed and had holes in them. The bar service was poor - it lacked in organisation and certain beverages were not available. There was only one chef working so we decided to eat elsewhere. However, the day and night afterwards was much better when we attended our friends wedding. It was as if it were two different hotels.
Very very poor hotel not ready to be open
Fiona M. Couples - 31/07/2021 Confirmed reviews ALL
The hotel was not 4 star. We were allocated a terrible room it was not clean and had the most terrible damp horrible smell carpet was thilthy. Receptionist was new lovely but sent us the wrong way to our room. We got a room change was bigger and better carpet still dirty and to get into have a shower was so dangerous no mat and you slip. The hotel corridors were not hoovered and again carpets dirty and thread worn especially on stairs dangerous if you have heals on to catch on the worn areas. Bar was terrible drinks sent back twice warm and tonic flat in gins very disappointing service so slow. If we heard we are short staffed again it's just not acceptable. Poor poor hotel we spent as much time out of the hotel as possible which is sad as we needed a rest and relax. We did get drinks taken of our bill but had to ask this was not offered. No crisps left behind the bar. We were hungry on arrival at 3 in the day and could only get a sandwich it cost £7 was dry no side salad or anything it was not presented well and they had run out of crisps to by behind the bar poor. Our meal at night was very slow service wine's on menu 3 were not available. Food was very average. Breakfast was the best part but was shocked at covid standards as everyone was sharing the the equipment at the buffet. Cups at coffee machine were not always clean same with cutlery. The manager was a very busy man hardworking at breakfast time. I arranged to speak to him on Monday to highlight my complaints.
Short family break
Nicola Families - 30/07/2021 Confirmed reviews ALL
We booked the Abbotts Well for its location, being near to local attractions and having a swimming pool for my son. The restaurant service and food was good, albeit a little slow, but as there is a shortage of staff this is fully understandable. The bar service wasn’t great from all team members and was incredibly slow, Adam was very good though. It is understandable that the cellar was struggling to keep cool but running out of post mix really was quite poor, with Sainsbury’s just round the corner a staff member should have been sent round to buy bottles of lemonade and coke etc, this would have stopped the amount of complaints from other guests. We stayed during the heatwave so the bedrooms were very hot, nothing could be done about this, housekeeping did kindly provide us with a second fan that did help my 9 year old get some sleep.
Ron W. Couples - 30/07/2021 Confirmed reviews ALL
Arrived 2.30 rooms not available till 4.30pm had to sit in bar waiting . Room had no Ariel in the tv and phone not working so had to go back down to reception to report this . A Ariel turned up 1 he later but the phone was still broken when we left . The room was dirty pictures taken of all the dust and rubbish on the floor . Breakfast was manic not enough staff to cope food was running out all of the time . We booked a spa break but no spa facilities on offer so we took a 50 pound voucher for the restaurant where the food turned out to be average . The poor girl with the pony tail I felt sorry for she ran that restaurant single handily and did her best . A big shout out to the young lad in the bar however who helped us with a special requirement however the prices in there where extortionate . Next time I am in Chester I will use a premier inn for sure me and my fiancé had a terrible stay which is a shame as I use your hotels all over Europe regularly but this stay will make us think again in the future .
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