Name: Mercure Chester Abbots Well | 4 Star Hotel in Chester - ALL
Address: Whitchurch Road, Christleton, CHESTER, CH3 5QL, GB
Telephone: +441244250012
Rating: 4.0

Mercure Chester Abbots Well Hotel

Hotel for travellers looking for local and authentic experiences

Few Chester hotels can boast two acres of exquisite landscaped gardens and a dedicated health and beauty spa, but the Chester Abbots Well Hotel does so in abundance. Nestled amidst two acres of landscaped gardens just two miles from the city centre and Cheshire Oaks, this 4-star Chester hotel is ideal for weekend breaks and pamper breaks. After a day in the hotel's Feel Good Health Club, experience fine dining at The Brasserie restaurant and bar.

The newly refurbished Feel Good Health Club boasts one of the most fully equipped gyms in Chester, while the swimming pool, spa, jacuzzi and steam room facilities make it one of the top relaxation destinations in the city. Explore the historic wonders Chester has to offer, including the Roman Amphitheatre and the defensive Roman walls that surround the city. The cathedral and half-timbered medieval buildings are must-sees!

The Mercure Chester Abbots Well Hotel provides accommodation 2 miles from Chester railway station and the historic city centre. Visit the ancient cathedral or shop for designer fashions at Cheshire Oaks outlet village.

Welcome to Mercure Chester! On behalf of our team, we extend a warm welcome to you. Our hotel is among the premier establishments in Chester and we are committed to providing you with an exceptional experience.

Kshitijj Arora, Hotel Management

Hotel extras

200-yards from a park and ride shuttle service
Fully-equipped gym at the Feel Good Health Club
Outdoor woodland dining pods
Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

Room

Compact room with one double bed

2 pers. max
13 m² / 139 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Classic room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)

See availabilities

Room

Classic family room for 2 adults and 1 child

3 pers. max

Bedding 1 x Double bed(s) and 1 x Single bed(s)

See availabilities

Room

Classic family room for 2 adults and 2 children

4 pers. max

Bedding 1 x Double bed(s) and 2 x Single bed(s)

See availabilities

Room

Privilege room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Suite

Superior suite with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

+44 1244 250012

+44 161 388 0915

CHESTER

Railway station

Access: 3.38 km / 2.1 mi 7 min drive

MINITURE RAILWAY

Tourist attraction

Access: 2.9 km / 1.8 mi 6 min drive

ROMAN AMPHITHEATRE

Tourist attraction

Access: 3.22 km / 2 mi 7 min drive

CHESTER CATHEDRAL

Art and Culture

Access: 3.22 km / 2 mi 10 min drive

CHESTER RACECOURSE

Racetrack

Access: 4.67 km / 2.9 mi 9 min drive

BLUEPLANET AQUARIUM

Aquarium

Access: 11.59 km / 7.2 mi 15 min drive

CHESTER ZOO

Tourist attraction

Access: 12.87 km / 8 mi 17 min drive

OULTON PARK CIRCUIT

Racetrack

Access: 20.92 km / 13 mi 25 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 122 m² / 1313.196 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 90

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.0/5 687 reviews

Simone B. Couples - 5/31/2026 Confirmed reviews ALL

I have sent an email to your hotel in two occasions and not yet received any response.

Dear Guest, Thank you for taking the time to share your feedback. While I am glad to hear that you found our location convenient and that our reception staff provided a positive experience, I am deeply sorry and concerned to read about the issues you encountered during your stay. Please accept our sincere apologies for the presence of mold in your room. This falls well below our health, safety, and cleanliness standards. I have immediately flagged this to our Executive Housekeeper and Maintenance Manager to ensure the room is taken out of service and thoroughly treated. Furthermore, I am incredibly disappointed to hear that you felt let down by the rest of our team and that you have not received a response to your two emails. Communication and guest care are incredibly important to us, and it is completely unacceptable that your correspondence has gone unanswered. I want to make this right for you. Could you please send a direct message to us here, or resend your details with the subject line "FAO General Manager - Urgent Review"? I will personally ensure that our General Manager reviews your emails immediately so we can address your concerns directly and investigate why our communication failed. Thank you again for bringing this to our attention, and we hope to have the opportunity to regain your trust. Warm regards, The Mercure Chester Abbots Well Team

Jess M. Couples - 5/31/2026 Confirmed reviews ALL

Myself and my husband visited for the first time. We thoroughly enjoyed our visit. The staff we met were lovely and very helpful. We would definitely visit again.

Dear Guest, Thank you so much for choosing to stay with us for your first visit! We are absolutely delighted to hear that you and your husband thoroughly enjoyed your time at the hotel. It is wonderful to know that our staff made such a great impression on you. We take great pride in our team's kindness and helpfulness, and hearing that they made your first stay so lovely truly means the world to us. I will be sure to share your kind words with everyone here. Thank you again for your wonderful review and your recommendation. We are already looking forward to welcoming you both back to the Mercure Chester Abbots Well Hotel for another fantastic visit in the future! Warm regards, The Mercure Chester Abbots Well Team

J. J. Couples - 5/30/2026 Confirmed reviews ALL

I have made a formal written complaint using the apps email address and an email address given by reception. I am being ignored. The claim relates to a failure of duty of care and acts of discrimination. Re swimming pool employee. Ignoring the complaint will not make it go away.

Joanne W. Friends - 5/30/2026 Confirmed reviews ALL

Following a medical stand not being able to stay on the night originally booked the staff at the hotel were brilliant and went out of their way to assist and change the date even though Groupon who it was originally booked through were no help whatsoever. The hotel was clean and comfortable. It’s ideally located for the park and ride into Chester. Food was lovely especially the breakfast. My only tiny complaint is that the showers in the pool are little more than a trickle and not very warm. Also would benefit from a costume spinner. But overall a very pleasant stay.

George K. Friends - 5/29/2026 Confirmed reviews ALL

Food, breakfast and evening meal was very nice, only quibble I have is, at the evening meal, I asked for water, to have with my meal. The water was straight from the tap, lukewarm. Can't understand why ice cubes had not been added. Also, throughout my stay, which was for a wedding, the bar service, wether it was in the wedding reception or the main bar adjacent to the booking in desk was slow, simply due to thee being only one person working behind the bar.