Thank you for taking the time to share such detailed feedback following your four-day stay with us. We’re delighted to hear that, overall, you enjoyed your time at the Mercure Abbotswell Hotel Chester and that our team made you feel welcome. It is particularly lovely to hear your kind comments about Oliver on Reception and Parag in the restaurant. We will be sure to pass your compliments on to them. It is also reassuring to know that, despite the initial confusion regarding your dining arrangements, Parag went above and beyond to ensure you were well looked after and received the three-course meal included in your booking. However, I am very sorry to hear about the condition of the bathroom in Room 118. We completely understand how disappointing and concerning this must have been, particularly as you specifically requested a walk-in shower due to your arthritis. The issues you describe, including the grime, mould, failed shower seals, rusted fittings and the floor becoming dangerously wet, are certainly not the standard we expect for our guests, and especially not in an accessible room. Please accept our sincere apologies that the bathroom left you unable to comfortably or safely use the shower and that you had to use the leisure centre facilities instead. We appreciate you bringing these concerns to our attention and will ensure your comments are passed to the relevant housekeeping and maintenance teams for urgent review and action. We are pleased to hear that you would consider returning to the hotel, although we are naturally disappointed that your experience means you would only feel comfortable staying for shorter visits and avoiding Room 118. Your feedback is extremely valuable in helping us identify where improvements are needed. Thank you again for recognising the efforts of our team while also highlighting where we fell short. We hope to have the opportunity to welcome you back and provide the comfortable and enjoyable stay you should have experienced on this occasion. Kind regards, Team Mercure Chester

Thank you for taking the time to share such a detailed review. We’re delighted to hear that our location, ample parking, spacious room and comfortable beds provided exactly what you needed after such a long journey. It’s wonderful to know that you were able to recharge and enjoy a convenient and comfortable stay before continuing on to the Wirral. We are sorry, however, to hear about the low water pressure in the shower. We completely understand how frustrating this must have been, particularly when washing long hair. We appreciate you bringing this to our attention and will ensure the issue is passed on to our maintenance team for investigation. Thank you again for your feedback. We hope to have the pleasure of welcoming you and your family back on a future visit and providing an even better experience. Kind regards, Team Mercure Chester

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Chester

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Chester

Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the food and found our staff so welcoming and friendly. It’s wonderful to know that we made a positive impression during your stay. We hope to have the pleasure of welcoming you back again soon! Kind regards, Team Mercure Chester

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Mercure Chester

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercurer Chester.

Dear Guest, Thank you for taking the time to share your feedback. We’re sorry that you arrived at around 8:20pm and found that the restaurant was due to close at 9pm. We are pleased, however, that our bar snacks were available as an alternative. We appreciate that arriving later in the evening can make dining options more limited. We also understand that not having a lift can make transporting luggage more difficult. Our hotel does not have a lift, and we appreciate that this can be inconvenient, particularly when carrying heavier bags. Our team are always happy to assist with luggage where possible, so please do let Reception know if you require assistance. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future. Kind regards, Mercure Chester.

Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found your room a good size and that it provided everything you needed for a comfortable stay. We appreciate your comments regarding the room being a little outdated and in need of modernisation. Your feedback is valuable to us and will be taken into consideration as we continue to look at ways to improve and update our accommodation. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Team Mercure Chester

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We’re delighted to hear that you enjoyed our convenient location, particularly for visiting attractions such as Crocky Trail, Ice Cream Farm and Chester Zoo. It’s also lovely to know that you found your room clean and spacious and that our friendly and helpful team made a positive impression. Thank you as well for your comments regarding breakfast. We’re sorry that the selection did not quite meet your expectations and that some items were not being replenished quickly enough. We appreciate how disappointing this can be, particularly during a busy breakfast service, and we will share your feedback with our breakfast team to help improve the experience for our guests. We’re pleased you enjoyed your overall stay and hope to have the pleasure of welcoming you and your family back to Mercure Chester Abbots Well Hotel on your next visit to Chester. Kind regards, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Chester.

Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found the hotel clean and comfortable and that you enjoyed our food. It is always a pleasure to know that our guests have had an enjoyable experience. Thank you once again for your kind comments. We look forward to welcoming you back again in the future. Kind regards, Team Mercure Chester

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Thank you for taking the time to share your positive feedback following your recent stay with us. We are delighted to hear that you enjoyed your visit and were pleased with the cleanliness of your room, the comfort of your bed, and our breakfast offering. We are also pleased that our hotel provided a convenient and enjoyable base while you were visiting friends and exploring the area. Thank you once again for choosing to stay with us. We very much appreciate your kind comments and look forward to welcoming you back on a future occasion. Kind regards, Team Mercure Chester

Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed the spaciousness of your Privilege Room, our buffet breakfast, and particularly our pool and spa facilities. It is wonderful to know that these aspects of your stay contributed positively to your experience. We are, however, sorry that bathrobes were not provided in your room upon arrival and that you had to request them. We also appreciate your comments regarding the newspaper advertised on our website and apologise for any disappointment caused. Your feedback is valuable to us, and we will ensure these points are reviewed with the relevant teams. We are particularly concerned to hear about your evening meal and apologise that one of the dishes was not to an acceptable standard. This is certainly not the level of quality we aim to provide, and your comments will be shared with our Food & Beverage team for further review. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable experience. Kind regards, Team Mercure Chester

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.