Mercure Chester Abbots Well Hotel 4 stars

Poorly managed, under staffed, no back up plan when things go wrong. Saving Grace bar staff did brilliantly under difficult circumstances picking up the pieces from the disastrous restaurant.

Disappointed there was no robe and slippers available considering I'd booked a privilege room but other than that room was pleasant

Whilst the location & parking facilities were excellent, The Reception staff were very helpful and charming the whole eating experience was extremely disappointing, We had to wait 135 minutes to eat after seeking a seat in the restaurant ,People were being turned away for no apparent reason ,plenty of table space but very limited staff ,some people having to wait 30+ for a drink & the starter to arrive ,The quality of the food served was not up to standard for the price charged The breakfast was lacking in certain ingredients and variety ,the excuse given was we run out and no new delivery !!!! ( Well go out and buy some ) The rooms were small and extremely hot & uncomfortable although abnormal weather conditions to blame

admittedly the weather was unaturally hot during our stay at the hotel, but the aircon within the room was totally inadequate. The lowest temperature possible was 18deg, the room never got cool enough to enjoy an evenings stay. We had to spend time in the hotel bar area where it was a lot cooler. The room / bathroom felt somewhat 'aged'. Nobody replenished the shower / shampoo after day one, so soon ran out of said items!

Good location of hotel, room was clean and comfy, breakfast was very good. Only downside was very hot at humid in the room with no air con and fan was broken.

We were very disappointed with the room. The service in the restaurant for drink beforehand (non existent) and dinner was poor. Food was acceptable, breakfast was much better. The hotel looked tired as did our room. We looked out onto a roof with dirty air conditioning units. I have contacted secret escapes, who we booked with. The hotel was described as a charming bolt hole, 4 star. Not in our experience I’m afraid.

As above

Rather disappointing stay. Hotel has only recently reopened and perhaps that is done excuse. Though staff pleasant there was a queue at reception . Restaurant was inefficient and food satisfactory but not special. No room cleaning service despite requesting it.

I wasn't impressed with the standard of the suite we stayed in however I found the majority of the staff to be excellent. Wasn't supplied with complimentary slippers, robe or newspaper as stated. Found bathroom to be very disappointing and had several other small issues throughout our stay. The stay just didn't live up to my expectations and unfortunately it's unlikely that I would return.

Regretfully our 2 day stay was one of the worst experiences we have ever had staying in a hotel. The operation of the hotel bar and the dining room on the first night was a total shambles. It took 3 hours for us to eat dinner on the first evening. It was the same for everyone eating that night. One resident waited over 90 minutes for their first course and another 3 hours for the main course. The service on the second night was much better, but the bar service continued to be awful. Regretfully we also had a problem with the toilet in our bathroom, although fixed twice, was still not working when we left. All in all a very bad experience. Total lack of training for staff and management no where to be seen.

Called up before hand and mentioned we wanted to book the jacuzzi, was booked in only to be told on arrival that the jacuzzi is closed and we could only go In the pool. That evening we went for a drink and snack in the bar. The bottled soft drink was warm, we were not offered condiments and left to our own evicted so couldn’t ask for some and there was no air con or fans on making the room to warm. We then went to go for a walk in the “landscaped 2 acre garden” which was part of the reason we chose this hotel but we could only find a small section at the back of the hotel we could walk through. We asked reception for some Breakfast tea was given one and then the guy started walking off when we said we need another he stated “ I haven’t got any” in a dismissive tone. Finally, the tv in the room didn’t work until we did some DIY on the aerial cable to fix it. The dust on the back of the tv was a clear sign no one had checked.

I booked two rooms. A twin and a family. From the pictures the family should have had a sofa bed and bigger sq ft. It did not, it was exactly the same as the twin but with a single and double bed instead. Both were run down and dirty. ALL of the floorboards creaked loudly throughout the hotel. The twin did not have air con (the other room did) it only had a tower fan that only operated for 2hrs at a time. Not good for hottest weekend of the year. Also the shower in the twin room trickled out water only. Rooms were outdated and worn. Seemed dirty. Holes in ceilings etc. Awful for the money. Didn't sleep at all on the first night (This is not an exaggeration. I am serious) the pillows were lumpy and uncomfortable. Wouldn't stay again if the hotel paid us for the room. Staff require more training. One bar staff offered us a cocktail menu which never came and when we enquired with someone else we were told there was no such thing as a cocktail menu. Wierd. Breakfast staff were a disaster but I've spent longer than I'd like writing this review. Overall the hotel has nothing good to say about it sadly.

Awful experience. Good points were the bed and hotel location. Everything else was worst hotel and service I've ever had to experience. 2 star hotel, due a massive refurb. Stayed here for our 25th anniversary, will be memorable for all the wrong reasons. Can't be bothered to list everything! Rachel dealt with my complaint really well to be fair to her.

Staff were excellent but were let down by lack of training and no evidence of management being hand on during our stay. Service in dining room chaotic in particular last Thursday. Courses were taking an hour to arrive and were then taken to wrong tables. Supposedly hot breakfast was lukewarm at best. Hotel very dated.

Excellent service and food. Location was very convenient to get into Chester but noisy room because of nearby busy main road