Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had a perfect stay with us and enjoyed our restaurant, leisure facilities, and overall service. It is wonderful to know that you found the food and drinks reasonably priced and that everything from check-in through to check-out met your expectations. A special thank you for recognising Parag. We are pleased to hear that he provided such friendly service and helped make your visit even more enjoyable. We will be sure to pass on your kind comments to him. Thank you once again for your feedback. We look forward to welcoming you back to Mercure Chester Abbots Well in the near future. Kind regards, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you and your sons enjoyed your stay with us. It is wonderful to know that you found our team to be first class and appreciated the warm welcome on arrival. We are also pleased that you found your Premium Room clean and comfortable, even though some areas may be showing signs of age. Your feedback is appreciated as we continue to review opportunities to enhance our facilities. Most of all, we are thrilled to hear how much you enjoyed the breakfast. We take great pride in offering a wide variety of options, so it is fantastic to know that the quality, choice, and taste exceeded your expectations. Thank you once again for your kind comments. We hope to have the pleasure of welcoming you and your family back to the hotel again soon. Kind regards, Mercure Chester.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We appreciate your comments regarding the condition of the room and understand that some areas of the hotel may appear dated. We would also like to note that your stay coincided with a major event in the city, during which accommodation rates across Chester and the surrounding area were significantly higher than usual due to increased demand. Thank you for bringing your concerns to our attention. We value all feedback and will ensure your comments are shared with the relevant teams. Kind regards, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Thank you so much for sharing your kind words about your recent stay with us — and for choosing us for the second time! We’re delighted to hear you enjoyed your superior room and that breakfast was a highlight. We appreciate your feedback about the black pudding and will certainly take this into consideration for future breakfasts. It’s wonderful to know our team made you feel welcome; they truly do their best to ensure every guest has a great experience. We look forward to welcoming you back for your third visit — hopefully with black pudding on the menu! Warm regards, Team Mercure Chester

Thank you for taking the time to share your experience with us. We’re delighted to hear that our location worked so well for your visit to Chester and that it was convenient for both the town and motorway. It’s always great to know we could provide a comfortable base for your work trip, and we hope next time you might have the chance to explore more of what Chester has to offer. We look forward to welcoming you back in the future. Warm regards, Team Mercure Chester

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team friendly, helpful, and attentive throughout your stay. However, we are sorry to learn that other aspects of your visit did not meet your expectations. We appreciate your comments regarding the staffing levels and the delays you experienced at reception and the bar. Whilst we always aim to provide prompt service, we regret that this was not your experience on this occasion. We are also sorry to hear that the issue with the blocked sink was not resolved during your stay. This is not the standard we strive to provide, and your comments have been shared with the relevant team for review. Regarding your room allocation, rooms are assigned based on a number of operational factors and availability at the time of check-in. We apologise if the location of your room was inconvenient. We are particularly disappointed to learn that you were asked to leave the restaurant before the advertised serving time had ended. This is not the experience we wish our guests to have, and your feedback will be investigated with the Food & Beverage team. Thank you for bringing these matters to our attention. Whilst we are pleased that our staff left a positive impression, we regret that the issues highlighted impacted your overall stay. Kind regards, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room comfortable and clean. However, we are sorry to learn that your stay was affected by unpleasant odours in the corridors and that one of your pillows smelled of smoke. We understand how disappointing this must have been and appreciate you bringing it to our attention. Maintaining a fresh and comfortable environment throughout the hotel is important to us, and your comments will be shared with the relevant teams for investigation and review. Thank you once again for your feedback. Whilst we are pleased that you were happy with the room itself, we regret that these issues impacted your overall experience. Kind regards, Mercure Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for taking the time to share your feedback. We are disappointed to hear that your stay did not meet your expectations. Cleanliness is very important to us, and we apologise that the room was not presented to the standard we strive to maintain. Your comments regarding the floor and bathroom have been shared with our Housekeeping team for review. We are also sorry that you were disturbed by noise during your stay. Whilst we take all reports of maintenance and pest-related concerns seriously, no such issues were reported to our team during your visit, which meant we were unable to investigate at the time. We appreciate your feedback and regret that your experience did not reflect the standards we aim to provide. Kind regards, Mercure Chester.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that there were aspects of your stay that you enjoyed; however, we are sorry to learn that the room layout and dining options did not fully meet your expectations. We understand how inconvenient it can be to have limited storage space during your stay, and we appreciate your comments regarding the lack of shelving in the room. Feedback such as yours is valuable as we continue to review ways of improving guest comfort and functionality. We also appreciate your comments regarding the restaurant menu. We are sorry that you found the selection limited and the pricing higher than expected. Your suggestion for a greater variety of vegetarian dishes has been noted and will be shared with our Food & Beverage team for consideration as we review and develop our menu offerings. Thank you once again for your constructive feedback. We value your comments and hope to have the opportunity to welcome you back in the future. Kind regards, Mercure Chester.