Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 665 reviews

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Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  665 reviews

Customer review rating 5.0/5

Rupert C. Couples - Confirmed reviews ALL

A thoroughly enjoyable three-night stay was had at this hotel which is ideally located for access to Chester and surrounding locations of interest. The breakfasts are great and plentiful. The staff are very pleasant indeed and look to help you in any way possible. The rooms are very comfortable, clean and restful. Parking is excellent too.

Dear Guest, Thank you for your wonderful feedback. We’re delighted to hear that you had such an enjoyable three-night stay and that our location was ideal for exploring Chester and the surrounding areas. It’s lovely to know that you enjoyed the plentiful breakfasts, found the rooms comfortable and restful, and appreciated the parking facilities. We’re especially pleased that our team made such a positive impression with their helpful and pleasant service. Thank you again for your kind comments, and we hope to welcome you back again soon. Kind regards, Mercure Chester.

Customer review rating 5.0/5

Colin H. Couples - Confirmed reviews ALL

Staff very friendly. Room very good will be definitely be stay again well done to all

Dear Guest, Thank you for your lovely feedback. We’re delighted to hear that you felt so welcome during your stay and that you enjoyed the great breakfast. It’s also wonderful to know that you found our team friendly and your room very good. Thank you again for your kind comments. We truly appreciate your support and look forward to welcoming you back again soon. Kind regards, Mercure Chester.

Customer review rating 5.0/5

Sarah L. Friends - Confirmed reviews ALL

We came 5 friends to rewind the staff went above and beyond....we are Jewish and only eat kosher food breakfast was included we weren't allowed to eat the cooked foods but the guys Willam, David and another guy I forgot his name were so forthcoming.

Dear Guest, Thank you so much for choosing to stay with us for your friends' getaway! We are thrilled to hear that you had a wonderful time "rewinding" and that our team could help make your stay special. It was our absolute pleasure to assist with your dietary requirements. We are so glad to hear that William, David, and the rest of the team were so forthcoming and helpful in ensuring you had everything you needed for breakfast. We pride ourselves on our hospitality, and knowing that our staff went above and beyond to accommodate you means the world to us. We hope you and your friends left feeling refreshed, and we would love to welcome you all back again in the near future! Warm regards, The Mercure Chester Abbots Well Team

Customer review rating 5.0/5

John P. Couples - Confirmed reviews ALL

We have visited this hotel 3 times in the last 18 months. All staff are helpful, attentive and pleasant to engage with.

Dear John, It is a pleasure to welcome you back for your third visit in the last 18 months! Thank you so much for your continued loyalty and for taking the time to share such positive feedback. We are delighted to hear that our team consistently provides helpful, attentive, and pleasant service. Our staff takes great pride in engaging with our guests to make every stay special, and knowing that we’ve maintained this standard across all your visits is truly rewarding. We look forward to welcoming you back for your fourth stay very soon! Warm regards, The Mercure Chester Abbots Well Team

Customer review rating 3.5/5

Pamela H. Couples - Confirmed reviews ALL

Lovely staff. Room was basic but okay. Breakfast was very good. We ate in the Brasserie in the evening and my food was barely warm

Dear Guest, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our convenient location, lovely team, and very good breakfast during your stay. However, we’re sorry to hear that your evening meal in the Brasserie did not meet expectations, particularly with the temperature of your food. Please accept our apologies for this disappointment, as we understand how important a quality dining experience is. Your comments are greatly appreciated and will be shared with our restaurant team for review. Thank you again for your balanced feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Mercure Chester.

Other web-users rate our hotel

  • 788 reviews 9.3/10 Location
  • 1,967 reviews 5.9/10 Room
  • 2,047 reviews 8.7/10 Service
  • 15 reviews 6.7/10 WiFi
  • 919 reviews 5.4/10 Comfort
  • 863 reviews 6.6/10 Cleanliness
  • 818 reviews 8.7/10 Breakfast
  • 617 reviews 5.5/10 Amenities

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