Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 716 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  716 reviews

TripAdvisor Rating  3.5/5  2,656 reviews

Good stay

Customer review rating 5.0/5

Agnieszka P. Families - Confirmed reviews ALL

Enjoy every min, housekeeping staff very friendly.

Hi Agnieszka, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Great all round

Customer review rating 5.0/5

Daniel Couples - Confirmed reviews ALL

fab loved it

HI Daniel, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Not a good standard

Customer review rating 1.5/5

M.s. Business - Confirmed reviews ALL

Unfortunately my experience at this hotel was not good at all, the location was quite good but the hotel appearance and cleanliness really let this down#. The rooms are very small and conversations and corridor noise can be heard from above and on each side making sleeping difficult, the bathroom was the worst aspect of the facilities with mold along the sealant, encrusted chrome with scale and really old fittings. The breakfast was very poor and not that hot, exacerbated by the cold plates that were available, staff seemed rushed off their feet to cope with the many tasks but were as helpful as they could be.

Dear Melvyn, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and thank you for telling us how your stay could have been improved. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We typically receive positive feedback regarding hotel cleanliness, I am sorry that this was not your experience. The room type you booked is call a compact double and described as perfect for one, cosy for two, perhaps a classic double would have better suited your requirements. I really hope we are able to welcome you back in the future, when you are looking to return, please contact me directly and I will ensure your requirements are dealt with personally and that everything is perfect for you. Regards, Richard & all the team

An okay hotel

TripAdvisor rating 3.0/5

richieh102018 Families - TripAdvisor review

Booked the hotel as an ALL Accor silver member. Usually stay in Liverpool for home games but it’s full due to the grand National. Check in at the hotel was fine. Straight forward. family room, 156. No problems with the room however the warm water took 10 mins to come through. Wasn’t a problem for us but could be an issue for others. (Next morning it worked fine) At £175 a night this isn’t a cheap option for a hotel, so you wouldn’t expect to have to wait for the warm water so potentially be prepared for that. Especially if you have somewhere to be on a morning and waiting to shower. Went down to the restaurant at 5.45pm and was told that the restaurant was fully booked for the evening. No problems with this, we didn’t book ahead but it would have been nice to have been informed at check in. We ate in the bar instead and the menu is basically limited to a burger or a pizza after 6pm. Had the burger - it was ok. Not bad, not great but fine. Disappointed when 1/2 way through food to return to the bar to get a drink to hear somebody enquire about a table in the restaurant and for them to be told there was availability. There either is or there isn’t… either there was availability and I was given wrong info or the person who was due to return to the restaurant an hour or so later expecting to be seated is going to be in for a disappointment, later on the guy just showed up to the restaurant and - nope - turned away. Back to the bar for him and his mrs really doesn’t looked impressed. Talking about the bar I find it a little strange at this brand and chain of hotels to not have sky sports. Again not the end of the world but it’s what you’d expect from other similar priced hotels. At check in we were told there was a large group at the hotel who would be having breakfast at 8 so we might be better off going down for 9. Good to have the heads up but we need to be leaving just after 9 so we went down for breakfast at 8 and it was pretty dead. Breakfast was fine. Carpet looked a bit grubby around the buffet area to the right where people had clearly dropped food. Bit strange to have carpet in this area and not hard surface. Checkout was fine and straight forward. The hotel is ok, it’s perfectly fine but there isn’t really that thing that makes you think “I will definitely come back”. That’s not to say that I wouldn’t but it would be more so a case of returning if others in the area are full rather than it being first or second option.

Hi Richie, Thank you for taking time to share your feedback and thank you for telling us how your stay could have been improved. During your stay we had a group of 150 guests in house who dined together both for breakfast and dinner, I am sorry that this mean we were unable to offer a restaurant table. Thank you for your feedback regarding the restaurant carpet too, this was actually cleaned yesterday by a contractor and we have recently approved a change of flooring to counter exactly what you describe. As you will appreciate in a high traffic area such as this the carpet quickly becomes stained so we have opted to have this changed to prevent staining. I really hope that we are able to welcome you back in the future to offer a better than 'okay' stay. We all work really hard to offer a great guest experience so it is disappointing that this was not wholly your experience. Regards, Richard & all the team

Another comfortable stay.

Customer review rating 4.0/5

Elizabeth Couples - Confirmed reviews ALL

Have stayed numerous times & always happy with hotel & facilities.

Hi Elizabeth, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

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Other web-users rate our hotel

  • 602 reviews 9.3/10 Location
  • 1,486 reviews 5.7/10 Room
  • 1,481 reviews 8.6/10 Service
  • 22 reviews 6.3/10 WiFi
  • 694 reviews 5.5/10 Comfort
  • 650 reviews 6.1/10 Cleanliness
  • 627 reviews 8.4/10 Breakfast
  • 612 reviews 5.5/10 Food

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