Mercure Chester Abbots Well Hotel 4 stars

Name: Mercure Chester Abbots Well | 4 Star Hotel in Chester - ALL
Address: Whitchurch Road, Christleton, CHESTER, CH3 5QL, GB
Telephone: +441244250012
Rating: 4

Customer review rating (ALL Rating) 4.0/5 715 reviews

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Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

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Mercure Chester Abbots Well Hotel

Hotel for travellers looking for local and authentic experiences

Few Chester hotels can boast two acres of exquisite landscaped gardens and a dedicated health and beauty spa, but the Chester Abbots Well Hotel does so in abundance. Nestled amidst two acres of landscaped gardens just two miles from the city centre and Cheshire Oaks, this 4-star Chester hotel is ideal for weekend breaks and pamper breaks. After a day in the hotel's Feel Good Health Club, experience fine dining at The Brasserie restaurant and bar.

The newly refurbished Feel Good Health Club boasts one of the most fully equipped gyms in Chester, while the swimming pool, spa, jacuzzi and steam room facilities make it one of the top relaxation destinations in the city. Explore the historic wonders Chester has to offer, including the Roman Amphitheatre and the defensive Roman walls that surround the city. The cathedral and half-timbered medieval buildings are must-sees!

The Mercure Chester Abbots Well Hotel provides accommodation 2 miles from Chester railway station and the historic city centre. Visit the ancient cathedral or shop for designer fashions at Cheshire Oaks outlet village.

Welcome to Mercure Chester! On behalf of our team, we extend a warm welcome to you. Our hotel is among the premier establishments in Chester and we are committed to providing you with an exceptional experience.

Kshitijj Arora, Hotel Management

Hotel extras

200-yards from a park and ride shuttle service
Fully-equipped gym at the Feel Good Health Club
Outdoor woodland dining pods
Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

Room

Compact room with one double bed

2 pers. max
13 m² / 139 sq ft

Bedding 1 x Double bed(s)

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Room

Classic room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

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Room

Classic room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)

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Room

Classic family room for 2 adults and 1 child

3 pers. max

Bedding 1 x Double bed(s) and 1 x Single bed(s)

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Room

Classic family room for 2 adults and 2 children

4 pers. max

Bedding 1 x Double bed(s) and 2 x Single bed(s)

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Room

Privilege room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

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Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

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Suite

Superior suite with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

+44 1244 250012

+44 161 388 0915

CHESTER

Railway station

Access: 3.38 km / 2.1 mi 7 min drive

MINITURE RAILWAY

Tourist attraction

Access: 2.9 km / 1.8 mi 6 min drive

ROMAN AMPHITHEATRE

Tourist attraction

Access: 3.22 km / 2 mi 7 min drive

CHESTER CATHEDRAL

Art and Culture

Access: 3.22 km / 2 mi 10 min drive

CHESTER RACECOURSE

Racetrack

Access: 4.67 km / 2.9 mi 9 min drive

BLUEPLANET AQUARIUM

Aquarium

Access: 11.59 km / 7.2 mi 15 min drive

CHESTER ZOO

Tourist attraction

Access: 12.87 km / 8 mi 17 min drive

OULTON PARK CIRCUIT

Racetrack

Access: 20.92 km / 13 mi 25 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 122 m² / 1313.196 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 90

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.0/5 715 reviews

Catherine J. Friends - 8/3/2026 Confirmed reviews ALL

I booked 2 rooms, one double room for myself which was good and another room for my friends. Their room was very noisy and hot so the next morning they asked to move rooms, they were shown a new room which had air conditioning so they accepted it. After moving into the room they noticed that it needed cleaning and the cold water tap wasn’t working with any running water which reported to reception who promised that it would be sorted out while we went out for the day. On our return the water tap still wasn’t working so they had to move rooms again. This is totally unacceptable to have to move twice in less than 24 hours especially when they are elderly.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with your own room. However, we are sincerely sorry to learn about the experience your friends had during their stay. We understand how frustrating it must have been for them to experience issues with the temperature and noise in their original room, followed by having to move again due to the cleanliness concerns and the faulty cold water tap. We also apologise that the maintenance issue was not resolved as promised before your return. We appreciate that having to change rooms twice within such a short period was particularly inconvenient, especially for elderly guests. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our housekeeping, maintenance, and management teams so that we can review what happened and take steps to improve our service and room checks. Thank you again for bringing these matters to our attention. We hope you will give us the opportunity to provide you and your friends with a much better experience in the future. Kind regards, Mercure Chester.

Rona A. Couples - 8/1/2026 Confirmed reviews ALL

Dear Rona, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Chester

Tony G. Business - 7/29/2026 Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Chester.

Leslie R. Friends - 7/28/2026 Confirmed reviews ALL

All the staff were very friendly from the senior staff down to the cleaning team. My friend and I really enjoyed the break. Forgive me if I forget some names but Yash, DG, David and Laura earn a mention. We did not meet any unfriendly staff either in reception, the bar area, the breakfast room or the health suite, the staff are ALL a credit to the hotel. A special mention to the catering staff who fed me safely for 4 days and I didn’t get sick once. A big thank you to all of you. The pretty view from the breakfast room is really special.

Dear Leslie, Thank you so much for your wonderful review and for taking the time to share your experience at Mercure Chester Abbots Well Hotel. We are absolutely delighted to hear that you and your friend had such an enjoyable break with us. Your kind words about our team mean the world to us. It is especially rewarding to know that Yash, David, Laura, and DG made your stay memorable. I will ensure your lovely comments are shared with the entire team, from Housekeeping and Reception to the Bar, Breakfast team, Health Club, and everyone behind the scenes. They will be thrilled to know their hard work and dedication have been recognised. A special thank you for highlighting our catering team. We are delighted that they were able to cater to your dietary requirements throughout your four-day stay and that you felt safe and well looked after. Providing a safe and enjoyable dining experience for all our guests is something we take great pride in. We're also pleased that you enjoyed the beautiful views from our breakfast room—it's one of our favourite features of the hotel, and we're glad it added to your experience. Thank you once again for your incredibly kind words and for choosing to stay with us. We truly appreciate your support and look forward to welcoming you and your friend back to Mercure Chester Abbots Well Hotel for another relaxing stay in the near future. Kind regards, Team Mercure Chester Abbots Well Hotel

Deborah H. Couples - 7/26/2026 Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your wonderful feedback. We’re absolutely delighted to hear that your stay exceeded your expectations. It’s fantastic to know that you found our team to be consistently friendly, efficient, and courteous throughout your visit. We’re especially pleased that you enjoyed dining in our bar area and that the food was of such a high standard. Your kind words about your waiter, who went above and beyond to make your experience special, are truly appreciated. We will be sure to share your compliments with the team, as recognition like this means a great deal to them. Thank you once again for your lovely review. We truly appreciate your support and look forward to welcoming you back to Mercure Chester Abbots Well Hotel again soon. Kind regards, Mercure Chester.

Web-users rating

Other web-users rate our hotel

831 reviews 9.3/10 Location
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Frequently asked questions

Where is the hotel located and how can I get there?

The Mercure Chester Abbots Well Hotel is located at Whitchurch Road, Christleton, CH3 5QL Chester, United Kingdom. We are nestled within two acres of landscaped gardens, just two miles from the city centre and the historic Roman walls. You can reach us via:

Chester railway station, located 3.38 km away
A park and ride shuttle service just 200 yards from the hotel
Free onsite parking for those traveling by car

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At the Mercure Chester Abbots Well Hotel, check-in begins at 03:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Chester Abbots Well Hotel regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.