Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 652 reviews

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Mercure Chester Abbots Well Hotel - Image 1
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Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  652 reviews

TripAdvisor Rating  3.5/5  2,700 reviews

AMAZING apart from the food.

TripAdvisor rating 4.0/5

1996elj TripAdvisor review

Will be returning regularly with out two little dogs. The staff are absolutely lovely, bedrooms amazing, hotel beautiful. The only reason we didn't give it 5 star is because the food is very average for the very expensive price! We had main and dessert and it almost felt like it had been frozen or out of a tin :( but wont phase us, will still stay in future and eat out somewhere else! X

Hi 1996elj, Thank you for taking time to share your positive feedback and thank you for telling us how your stay could have been improved too. It is a real shame that your dining experience was poor as we typically receive positive comments regarding our food offering, I am sorry that this wasn't your experience. We really hope we are able to welcome you back again soon. Regards, Richard & all the team

An Education

TripAdvisor rating 1.0/5

teecee_2009 Friends getaway - TripAdvisor review

Well we didn’t expect to become fluent in ‘scouse’ during this Xmas break but interestingly we could hear every word of the full blown argument through the paper thin walls from the couple next door - yes, even through my earplugs. It went on incessantly until 0200hrs before the incredibly loud ‘make up sex’ started however according to reception they attended a couple of times to listen but couldn’t hear anything. Yeah, right…we don’t believe you Mecure. We stood outside the room and collared a member of staff passing by asking him to sort the occupants out but were told he would mention it to reception (eye roll) If you were the selfish couple in room 120 shouting at each other to F off out of the room then please, next time, do us all a favour and do just that. When we complained to reception about the lack of sleep and action all they could do was ask each other what to do and then mention emailing the manager who was away until Tuesday (eye roll 2). There was so much wrong with this hotel as mentioned in other reviews so listen if you don’t want to feel completely ripped off and wondering how the heck people even consider giving this place 5 stars….! Have they actually ever had good service and comfort? The positive … yes there’s always one of those…was the food and the staff we came across during our stay who were polite and friendly - even the unhelpful reception staff. Not bad considering everything else that was just diabolical. As you can imagine, we will never return…educational lesson learned !

Dear teecee_2009, Thank you for taking time to share feedback of your recent stay with us in Chester. Naturally, I am very sorry indeed that your experience was poor and not worthy of a higher score rating. The on duty team acted upon your feedback and in fact investigated your feedback at the time on four separate occasions but did not find anything out of the ordinary at the time and could not pinpoint where the noise you referred to was coming from. This included visiting rooms either side and above the room you occupied. I am sorry that this caused for a restless sleep. Our team are all empowered to deal with feedback as it arises so it is a shame that your comments were not dealt with at check out and thank you for escalating to our front of house manager via email. I am sure you will appreciate people book hotels for all manner of reasons and we unfortunately cannot 'vet' everyone prior to staying. We all work really hard to offer our guests an enjoyable experience and are genuinely disappointed if we do not achieve this. I really hope that you give us the opportunity to look after you in the future. Regards, Richard & all the team

An OK stay

Customer review rating 3.5/5

Stephen Friends - Confirmed reviews ALL

Room good if a bit cold at first. Staff excellent. Disappointed on how long the evening meal took to arrive, over an hour is very poor and wasn't the only one in the restaurant to have to wait that long. Ended up being so late in the end decided not to have a dessert. Went else where the following night and got 3 course in just over an hour.

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel and thank you for telling us how your stay could have been improved too. I am very sorry indeed for the length of time taken to dine, the time you mention clearly is not acceptable and I will discuss your feedback with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Good overnight stay

Customer review rating 4.5/5

Maxine B. Friends - Confirmed reviews ALL

Have stopped several times and always been lovely. Clean, warm and friendly.

Dear Maxine, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel and thanks also for letting us know how it could have been improved. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Brilliant stay, as usual.

Customer review rating 5.0/5

Paul Business - Confirmed reviews ALL

Stayed here many times when visiting Chester on business, never had a bad experience, had a small issue, this was sorted out very quickly by the excellent staff, I would recommend this hotel to anyone visiting Chester. On a previous visit we visited the bar and found they did not stock Bitter or Malibu (the only thing we drink), we informed the management, they listened, we visited this time and they had both, this was unexpected from a large chain hotel, exceptional staff and management, we will be back soon.

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback, particularly when we have been able to act on a previous experience and improve it. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

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Other web-users rate our hotel

  • 648 reviews 9.5/10 Location
  • 1,550 reviews 5.9/10 Room
  • 1,670 reviews 8.9/10 Service
  • 19 reviews 5.3/10 WiFi
  • 750 reviews 5.6/10 Comfort
  • 651 reviews 8.7/10 Breakfast
  • 646 reviews 6.5/10 Cleanliness
  • 634 reviews 6.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.