Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 613 reviews

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Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  613 reviews

TripAdvisor Rating  3.6/5  2,769 reviews

Customer review rating 3.5/5

Helen L. Families - Confirmed reviews ALL

Our stay was pleasant, but the rooms are a little tired, especially the bathrooms. But it was quiet, and the staff were extremely helpful.

Dear Guest, Thank you for sharing your feedback following your stay. We are very pleased to hear that your stay was pleasant, that you found the room quiet, and that our staff were extremely helpful. Providing a restful environment and attentive service are top priorities for us, and we are glad we succeeded in these areas. We have noted your comment that the rooms, particularly the bathrooms, are a little tired. Please accept our apologies for this. We are actively planning refurbishment projects and your feedback helps us prioritize the most urgent areas for modernization. We hope to welcome you back to Mercure Chester Abbots Well Hotel soon, and we aim to provide you with an updated experience. Kind regards, Mercure Chester Abbots Well Hotel Team

Customer review rating 1.5/5

Tony E. Couples - Confirmed reviews ALL

On arrival in our room number 132 it was very cold as the window was wide open and the curtain broken, also we could hear the noise of a generator or an external fan all night which resulted in a very disturbed sleep. Breakfast was not the best, obviously mass cooked resulting in dried up eggs and bacon and black pudding too hard to cut. One positive and complimentary thing, Richard the night porter was a credit to the hotel, managing the reception and bar.

Dear Guest, Thank you for providing us with feedback following your recent stay in Room 132. We are extremely sorry to read about the multiple significant issues that negatively impacted your experience and resulted in a very disturbed night's sleep. Please accept our sincerest apologies for the room being very cold upon arrival due to an open window and broken curtain, as well as the continuous noise from a generator or external fan throughout the night. These are unacceptable defects, and we are urgently investigating the source of the noise and having our maintenance team immediately repair the curtain and window seal in Room 132. We are equally disappointed to hear that your breakfast experience was subpar, with items like the eggs, bacon, and black pudding being dried up or too hard. This suggests a failure in our mass cooking and holding methods, which does not meet the standard we set for a satisfying morning meal. We are reviewing our buffet preparation and food holding practices with our kitchen team immediately. On a positive note, we are delighted that you found Richard the night porter to be a credit to the hotel for managing both the reception and the bar so effectively. We will ensure this high praise is passed on to Richard, as recognition for excellent service is highly valued. We regret that these issues marred your stay. We value your feedback and hope you will give us another opportunity to provide you with a quiet, warm, and comfortable experience. Kind regards, Mercure Chester Abbots Well Hotel Team

Customer review rating 3.5/5

Amanda H. Friends - Confirmed reviews ALL

On arriving at the hotel we were greeted by two lovely receptionist. The foyer was lovely and well decorated. We were guided to our family room and told to get a very old lift which would take us to our room. Up on arriving at the room I noticed that the room was very tired and dated. The beds were nice and the room was clean. The plug sockets were located in a very no so friendly place. Two on the wall under the TV? Very strange. The bathroom needs renovating. The shower was either freezing or hot, not in between. We were at the hotel for a wedding and the function and the wedding room was lovely and decorated very nice. Breakfast was okay but not at the standard of a four stay hotel. Sunday check out could have been pushed to 12pm like the other hotels I've stayed at but not a deal breaker. Great car park Great location

Here is a draft response for that detailed mixed review: Dear Guest, Thank you for sharing your feedback following your stay for the wedding. We are delighted to hear that you were greeted by two lovely receptionists and found the foyer lovely and well decorated. We are also glad you found the beds nice and the room clean, and appreciated the great location and car park. It is also wonderful that the wedding function room was lovely and decorated very nicely. However, we sincerely apologize for the issues you experienced with the room's condition and facilities. We understand that finding the room very tired and dated was disappointing. We are sorry for the inconvenience caused by the very old lift and the unusual placement of the plug sockets. More critically, please accept our apologies for the issues in the bathroom, particularly the shower being either freezing or too hot—this is unacceptable and we are having our maintenance team urgently investigate the water temperature control in that room. We have noted your feedback that the breakfast was just "okay" and not up to the standard expected of a four-star hotel. We are reviewing our breakfast offerings and quality control with our kitchen team to ensure we consistently deliver a high-quality start to the day. While we understand your preference for a later checkout on Sunday, we are pleased that this was not a deal-breaker. Thank you for bringing these specific areas for improvement to our attention. We hope to welcome you back following our planned refurbishments to provide you with a truly excellent stay. Kind regards, Mercure Chester Abbots Well Hotel Team

Customer review rating 3.0/5

Resende J. C. S. Couples - Confirmed reviews ALL

I stayed for one night, and although the room was excellent — clean, comfortable, well-climatized, and readily available — my experience was significantly affected by the service at the front desk. I have been an Accor member for many years and travel frequently, always using points to pay for stays at Accor hotels around the world. However, this was the only hotel where I was unable to use my points directly at the front desk during check-in, as is standard across the Accor chain. Even though I had more than enough points, I was told that it “would not be possible in any way,” which forced me to pay in cash. The issue was not the rule itself, but the lack of preparation from the staff to handle the procedure or find an alternative. This left me quite dissatisfied and did not reflect the level of service I am used to receiving from Accor. I want to emphasize that the room quality was excellent, but I hope the team receives better training to ensure the same Accor experience I consistently find in other hotels of the chain.

Dear Guest, Thank you for providing such comprehensive feedback regarding your recent one-night stay with us. We are very pleased to hear that you found the hotel well located, comfortable, and appreciated the free parking. It is also excellent to know that your room was clean, comfortable, well-climatized, and readily available, meeting the high standards we aim for. However, we sincerely apologize that your experience was significantly affected by the service at the front desk, specifically concerning the handling of your Accor Loyalty Membership points. We understand that being an Accor member means expecting a consistent, high level of service across the chain. We are truly sorry that our front desk team informed you that using your points "would not be possible in any way," forcing you to pay by card instead of redeeming your points. We acknowledge that point redemption should ideally be handled during the booking process, and regret that our staff could not provide a suitable solution or guidance at check-in. This clearly demonstrates a lack of necessary training and preparation on our part to manage Accor member transactions efficiently and confidently. Please be assured that we have immediately addressed this matter with our Front Office Manager and we are reinforcing mandatory, detailed training for all team members on Accor Loyalty program procedures, including point redemption and member inquiries, to ensure this specific issue never recurs. We value your loyalty to the Accor chain, and we hope you will allow us the opportunity to demonstrate the improved level of professional service you deserve on your next visit. Kind regards, Mercure Chester Abbots Well Hotel Team

Customer review rating 3.5/5

Sarah T. Families - Confirmed reviews ALL

Lovely staff, great location but in need of modernisation.

Dear Guest, Thank you for your feedback! We are delighted to hear that you experienced lovely staff and enjoyed our great location. We will share your kind words with the entire team! We have noted your comment that the hotel is in need of modernisation. We are continually planning updates and appreciate your input on where we need to focus our efforts. We hope to welcome you back again soon. Kind regards, Mercure Chester Abbots Well Hotel Team

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.