Customer review rating (ALL Rating) 3.9/5 5,723 reviews
ALLSAFE approved hotel
An ALLSAFE Clifton Environmental certified hotel
200-yards from a park and ride shuttle service
Fully-equipped gym at the Feel Good Health Club
Discounted tickets available for Chester Zoo
Wedding facilities capable of accommodating 200 guests
The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.
Check-in from - Check out up to
All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.
Number of meeting rooms: 8
Maximum size: 122 m²
Maximum capacity: 100 people
Maximum banquet capacity: 90 people
100% genuine reviews from our guestsFind out more
tjhall01 27/11/2021 TripAdvisor review
Hotel and staff were very good friendly and service was good the hotel in parts was worn and old the room was good but showed signs of wear and needs refurbishment - the room was nice with a very good bed but the dust ws not so good looks as though room hadn't been used for a long time
Two night stay
gerryma730 20/11/2021 TripAdvisor review
Bed comfortable - nice to have staffed reception counter and help to take case to room. Also pleased that breakfast buffet is back, good breakfast. Apart from that the hotel is a bit tired and not immaculate, and the room was cold. Nowhere to put things in the bathroom except the floor. As an oldie I would have appreciated a grab rail on the bathroom wall to help to step in and out of the bath/shower.
A disappointing stay
RAM1058 17/11/2021 TripAdvisor review
This was a 2 day stop on route to a Channel Ferry. The hotel looks tired and dated in all aspects. The room was comfortable but the shower pressure varied from low to non existent, even after a visit from maintenance. The staff appeared very inexperienced, we were refused a dinner booking on our first night because we hadn't pre booked dinner on the Accor App, a feature that doesn't exist. The hotel is located next to a park & ride which was excellent.
Stephen Y 16/11/2021 TripAdvisor review
This was a return visit and we were well looked after but having visited the hotel on at least a dozen occasions my, is it tired. It’s in a good location in a great city and has the potential to be so much more were it not stuck in an 80s or 90s rut. Great and attentive staff are hampered by their surroundings. The facilities get an average from me.
Excellent special diet catering
mhurley142 02/11/2021 TripAdvisor review
Excellent special diet catering, helpful friendly staff to boot but the rooms not good. Cleanliness left much to be desired and the ground floor rooms were very noisy until 4.00am. The heating was not working, no in room controls and I couldn't sleep with the noise and cold.
Our most recent 20 reviews
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