Name: Mercure Chester Abbots Well | 4 Star Hotel in Chester - ALL
Address: Whitchurch Road, Christleton, CHESTER, CH3 5QL, GB
Telephone: +441244250012
Rating: 3.9

Mercure Chester Abbots Well Hotel

Hotel for travellers looking for local and authentic experiences

Few Chester hotels can boast two acres of exquisite landscaped gardens and a dedicated health and beauty spa, but the Chester Abbots Well Hotel does so in abundance. Nestled amidst two acres of landscaped gardens just two miles from the city centre and Cheshire Oaks, this 4-star Chester hotel is ideal for weekend breaks and pamper breaks. After a day in the hotel's Feel Good Health Club, experience fine dining at The Brasserie restaurant and bar.

The newly refurbished Feel Good Health Club boasts one of the most fully equipped gyms in Chester, while the swimming pool, spa, jacuzzi and steam room facilities make it one of the top relaxation destinations in the city. Explore the historic wonders Chester has to offer, including the Roman Amphitheatre and the defensive Roman walls that surround the city. The cathedral and half-timbered medieval buildings are must-sees!

The Mercure Chester Abbots Well Hotel provides accommodation 2 miles from Chester railway station and the historic city centre. Visit the ancient cathedral or shop for designer fashions at Cheshire Oaks outlet village.

Welcome to Mercure Chester! On behalf of our team, we extend a warm welcome to you. Our hotel is among the premier establishments in Chester and we are committed to providing you with an exceptional experience.

Kshitijj Arora, Hotel Management

Hotel extras

200-yards from a park and ride shuttle service
Fully-equipped gym at the Feel Good Health Club
Outdoor woodland dining pods
Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

Room

Compact room with one double bed

2 pers. max
13 m² / 139 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Classic room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)

See availabilities

Room

Classic family room for 2 adults and 1 child

3 pers. max

Bedding 1 x Double bed(s) and 1 x Single bed(s)

See availabilities

Room

Classic family room for 2 adults and 2 children

4 pers. max

Bedding 1 x Double bed(s) and 2 x Single bed(s)

See availabilities

Room

Privilege room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Suite

Superior suite with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

+44 1244 250012

+44 161 388 0915

CHESTER

Railway station

Access: 3.38 km / 2.1 mi 7 min drive

MINITURE RAILWAY

Tourist attraction

Access: 2.9 km / 1.8 mi 6 min drive

ROMAN AMPHITHEATRE

Tourist attraction

Access: 3.22 km / 2 mi 7 min drive

CHESTER CATHEDRAL

Art and Culture

Access: 3.22 km / 2 mi 10 min drive

CHESTER RACECOURSE

Racetrack

Access: 4.67 km / 2.9 mi 9 min drive

BLUEPLANET AQUARIUM

Aquarium

Access: 11.59 km / 7.2 mi 15 min drive

CHESTER ZOO

Tourist attraction

Access: 12.87 km / 8 mi 17 min drive

OULTON PARK CIRCUIT

Racetrack

Access: 20.92 km / 13 mi 25 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

THE BAR

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Breakfast

Start your morning with a choice of breakfasts in The Brasserie Restaurant from 07:00 - 10:00 Monday - Friday, from 07:30 - 11:00 Saturday and Sunday.

Fitness center

There's no need to let your fitness regime lapse just because you're away from home. Our onsite Feel Good Health Club features a heated indoor swimming pool and modern multi-gym to help you keep in shape.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 122 m² / 1313.196 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 90

Find out more

Weddings

Toast your big day with champagne in the romantic gardens. The Park Suite with bar and dance floor holds up to 220 guests. The suite converts into 2 rooms - Park View with chandeliers and mirrored walls; and Park Side, suitable for smaller parties.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5 623 reviews

TripAdvisor Rating 3.6/5 2,779 reviews

Stay anywhere but here, it’s awful. Should be 2 star, not 4!

Louise H 1/31/2026 TripAdvisor review

In no known universe is this hotel 4 star! On entering the hotel, the pool table is an indicator of what to expect, our hearts sank when we saw that, chavtastic! There was only one member of staff on reception during a busy check in. There are no lifts to a lot of the floors, the decor is dated and grubby. Our room was a family room, which is not what we asked for, we wanted a double, so a double with a double bed, a hole instead of a wardrobe, and two cheap camp-beds was disappointing. The room was cramped, and frankly DHSS depressing. The rooms are dark, drab, poorly lit with hardly any sound proofing. Our room had loud road noise and we could hear the people next door talking. The whole hotel smells of stale cooking oil. The bathroom is tiny, cheaply decorated and grotty with cheap thin towels and the lowest quality toilet paper. Beyond coffee/tea making facilities and soap/body lotion there are none of the complimentary items one would expect from a four star hotel such as comb, vanity set, dental kit, shaving kit, etc. The spa changing rooms were filthy. This place is no better than a 2-3 star budget hotel. Save your money and go to a Premier Inn. The rooms are nicer, brighter, cleaner and cost less. Thank god we’re only in this dump for one night.

Dear L H, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations and that you were disappointed with several aspects of the hotel. Our rating reflects the range of facilities we offer, including leisure amenities, on-site dining, bar services, and the overall service standards provided, rather than luxury styling or newly refurbished décor. While we recognise that our hotel has a more traditional feel in places, many guests value the facilities, location, and service we provide, and we continuously work to maintain and improve these areas. We regret that the check-in experience felt understaffed and that the room allocated was not what you had anticipated. Your comments regarding room layout, décor, noise levels, and bathroom standards have been shared with our housekeeping and maintenance teams for review. Feedback on cleanliness, lighting, and soundproofing is taken seriously and forms part of our ongoing improvement plans. Regarding in-room amenities, the items provided are in line with our brand standards for this category of hotel. That said, we appreciate your comments and understand that expectations can differ. We’re also sorry to hear that the spa changing rooms did not meet expected standards on this occasion, and this feedback has been escalated for immediate attention. While we appreciate that our hotel was not the right fit for your preferences, we thank you for sharing your comments, which help us review and improve the experience we offer to our guests. Warm Regards, Mercure Chester.

Zoe D. Couples - 1/30/2026 Confirmed reviews ALL

Pleasant stay. Hotel is just off A55 so easy to get to. Staff were all nice and helpful. Comfortable bed. A little fridge in the room would be good. Not enough milk provided for 2 people to have a drink, I did ask for more though which was provided. Restaurant I thought was a little pricey, we just chose 3 small plates which were okay. We could hear the water trickling through the radiator the whole stay which was a bit annoying, we should have made this known. They day we were there the pool etc was pretty busy, we did use them but not enough room to have a swim as such. I found the room cheaper through Accor as I’m a member but because I was using some Clubcard vouchers as part payment I ended up paying more which was annoying.

Dear Zoe, Thank you for taking the time to share your detailed feedback. We’re pleased to hear you had a pleasant stay, found our location convenient from the A55, and that our team were nice and helpful. It’s also great to know you found the bed comfortable and that our team were able to provide additional milk when you requested it. We appreciate your suggestions regarding having a fridge in the room and will certainly take this into consideration. We’re sorry for the disturbance caused by the radiator noise and for any inconvenience caused by busier periods in the leisure facilities. Your comments have been shared with the relevant teams as part of our ongoing efforts to improve guest comfort and experience. We also understand your comments regarding restaurant pricing and booking value when using vouchers alongside membership rates. We appreciate you sharing this feedback with us. Thank you again for your review, and we hope to have the opportunity to welcome you back again in the future. Warm Regards, Mercure Chester.

Andy S. Couples - 1/28/2026 Confirmed reviews ALL

Friendly helpful and professional staff. Made to feel so welcome. Comfortable accommodation.

Dear Guest, Thank you so much for your kind review! We are delighted to hear that you enjoyed your stay and found our accommodation to be comfortable. Our team takes great pride in being friendly, helpful, and professional, as we believe that a warm welcome is the foundation of a great stay. Knowing that you were made to feel so welcome is the best feedback we could hope for. We look forward to having you back at the Mercure Chester Abbots Well Hotel in the future! Kind regards, The Team Mercure Chester Abbots Well Hotel

Paul C. Couples - 1/28/2026 Confirmed reviews ALL

Very professional staff, nothing was too much trouble, I would definitely recommend the Mercure Chester hotel, everything was first class the room the facilities and excellent food, all in all our stay represented excellent value for money, just keep doing what you do so well

Dear Guest, What a wonderful note to receive! Thank you so much for your high praise. Hearing that your stay was "first class" in every department—from the room and facilities to the food—is exactly what we strive for. Our team is the heart of the hotel, and I am so proud to hear that "nothing was too much trouble." Your recommendation is the greatest compliment they could receive. We are delighted that you felt your stay represented excellent value. We work hard to balance premium quality with fair pricing, and it's great to know we hit the mark for you. Your final comment—"just keep doing what you do so well"—will be a massive boost for our staff during our next team briefing. We promise to keep that momentum going! We look forward to welcoming you back to the Mercure Chester Abbots Well Hotel very soon. Kind regards, The Team Mercure Chester Abbots Well Hotel

David S. Couples - 1/23/2026 Confirmed reviews ALL

Great food … great beers … lovely room and facilities and C friendly staff

Dear David, Thank you for your lovely feedback. We’re delighted to hear you enjoyed the food and beers, found the room and facilities to your liking, and experienced friendly and welcoming staff. We really appreciate your comments and hope to welcome you back again soon. Warm Regards, Mercure Chester.

In partnership with TripAdvisor