Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 647 reviews

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Mercure Chester Abbots Well Hotel - Image 1
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Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  647 reviews

TripAdvisor Rating  3.5/5  2,687 reviews

Good stay

Customer review rating 5.0/5

Derek J. M. Business - Confirmed reviews ALL

Received call prior to arrival confirming aspects of my stay. Excellent welcome by staff throughout.

Dear Derek, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Poor hotel will not stay again

Customer review rating 0.5/5

Julian L. Families - Confirmed reviews ALL

My complaints are very valid I have sent my complaint to the mercure I have not had any response all my problems were documented via pictures and email and in person nothing back not even a reply saying I’m dealing with it

Dear Julian, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our team have your feedback and will come back to you as soon as possible. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Mercure Chester

Great team, lovely food

Customer review rating 4.5/5

Specky Couples - Confirmed reviews ALL

Really great customer service form greeting on desk, housekeeping and bar staff. Food was really good in the bar and breakfast. Room was tired but clean. Shower was poor supply. Swimming pool and changing area again clean enough but tired. All in all a lovely stay and you have a great team which makes up for the tiredness. I think just changing the room doors would help the aesthetics

Dear Carrie, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Overall a nice hotel

Customer review rating 4.0/5

Bmc Business - Confirmed reviews ALL

Booked for a work event. The 1st floor corridor had a slight smell of damp.

Dear Heather, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Welcoming atmosphere

Customer review rating 4.0/5

Teresa W. Couples - Confirmed reviews ALL

We extended our stay to three nights and were given a family room as a late booking. Very helpful staff on both reception and in the restaurant . Nice relaxed atmosphere.

Dear Teresa, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

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Other web-users rate our hotel

  • 629 reviews 9.5/10 Location
  • 1,503 reviews 5.9/10 Room
  • 1,597 reviews 8.9/10 Service
  • 20 reviews 5.4/10 WiFi
  • 730 reviews 5.5/10 Comfort
  • 643 reviews 6.5/10 Cleanliness
  • 630 reviews 8.5/10 Breakfast
  • 620 reviews 6.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.