Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 614 reviews

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Mercure Chester Abbots Well Hotel - Image 1
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Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  614 reviews

TripAdvisor Rating  3.6/5  2,772 reviews

🚨 SERIOUS SAFETY BREACH – MERCURE CHESTER ABBOTS WELL HOTEL 🚨

TripAdvisor rating 1.0/5

libbyk465 TripAdvisor review

If I could give this hotel minus stars, I would. I stayed at this hotel on Friday 12th December while attending a Christmas event in Chester. What occurred during my stay was extremely distressing and has left me feeling unsafe. I left the hotel at approximately 7:30pm. When I returned later that evening, it was clear that someone had entered my room and stolen three designer items (including bags they had seen me arrive with), cash, and my bank cards. My personal belongings had also been removed and emptied across the bed, clearly indicating the room had been searched. When I immediately reported this to the staff member on duty, I was extremely upset and in distress. The response I received was simply “I don’t know how that has happened”. There was no empathy, no reassurance, and no apology. I returned to my room, however no staff member came to check the room, ask questions, or assess the situation. When I asked if I could change rooms due to feeling unsafe, I was told there were no rooms available, with no further support or alternatives offered. At 3am, due to feeling unsafe, I checked myself out of the hotel. During this interaction, I was asked “remind me what room again”, followed by “ok love”. Again, there was no apology, no concern shown, and no reassurance provided. I was later informed by the hotel manager on Tuesday 16th December that my room had been accessed at 19:57 using a Mastercard. I was told they were unsure how this Mastercard was created, while also confirming that staff members are the only individuals who have access to these Mastercards. I was also informed that only three staff members were working that evening. I was further advised that the matter would not be investigated internally due to HR-related reasons, which I found extremely concerning given the seriousness of the incident. Additional safety concerns include: • No CCTV in hotel corridors • Guest room areas can be accessed freely • The incident was not escalated or reported to management the following day • I had to wait until Tuesday 16th December to be informed of the unauthorised room entry This was not a minor inconvenience it was a serious and traumatic breach of guest safety. I am sharing this review purely for awareness and would strongly urge others to think very carefully before staying at this hotel. Guest safety should always come first.

Customer review rating 2.0/5

Anthony G. Friends - Confirmed reviews ALL

Bad service and very over cooked food. Evening meal and the breakfast buffet.

Dear Anthony G., Thank you for sharing your feedback regarding your recent dining experience. I sincerely apologize for the service and food quality issues you encountered during both your evening meal and breakfast buffet. Your comments are valuable as we strive to enhance our guests' experiences. Goodbye, Mercure Chester Abbots Well Hotel

Customer review rating 2.0/5

Megan M. Couples - Confirmed reviews ALL

We stayed for two nights as a mini-trip away. We were totally disappointed in the hotel, it's so outdated internally and externally. The room was surface level clean, but looked like it hadn't been redecorated in at least 10 years. The bathroom fixtures and ceiling were in desperate need of replacement. Staff were friendly and helpful, but unfortunately this didn't make up for the dire state of this hotel. Rooms are spacious but there's no soundproofing whatsoever between rooms, so I spent most of the night awake due to my neighbours snoring. We were on a ground floor room, and had the window open through the night as it was so warm in the room (radiator off, but pipes still hot) and had a constant flow of conversations as people walked into the hotel. Not to mention the bin collection at 4am both mornings! Not ideal for a relaxing stay. The only reason I'm giving 4 stars is for the staff and the cleanliness of the hotel. Considering how outdated the hotel was, I can't complain at how clean it was.

Dear Megan M., Thank you for taking the time to share your feedback following your recent stay. We appreciate your kind words regarding our staff and the cleanliness of the hotel. Our guest service is our paramount priority, and we are heavily guided by guest feedback to ensure a positive experience. We note your comments regarding the décor, fixtures, and overall condition of the property. As an older building, the aesthetics and style reflect personal choices made by the owners. Management and team members are responsible for upkeep and maintenance, while major refurbishment decisions are at the discretion of ownership. Your observations have been shared with the management team for consideration in future planning. We also understand your concerns about noise and room comfort. While some factors, such as neighbouring rooms or external activity, are inherent in city-centre locations, we are reviewing operational measures to help mitigate disturbances where possible. Thank you again for your feedback. Constructive comments like yours help us prioritise improvements and maintain high standards of service. Kind regards, K. Arora

Customer review rating 3.0/5

Phillip W. Solo - Confirmed reviews ALL

Review has been posted on Trip Advisor but in summary the room (212) was very disappointing for a 4 star and the bathroom was not very clean and quite small. Service at the bar was very poor with a 15 minute wait at first and 10 minutes on the second. No issue with the staff though but management made their job very hard on the night because of inadequate staffing levels. My stay was, after all, on a December Saturday with a function on. Yet only1 then later 2 on duty at the bar.

Dear Phillip W., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret to hear that your experience did not meet your expectations, particularly concerning the cleanliness of your room and the service at the bar. We recognize that staffing levels can impact guest satisfaction, especially during busy periods such as December Saturdays with functions. Your comments regarding the bathroom size and condition have been noted, as we strive to maintain high standards throughout the hotel. Please rest assured that your insights will be reviewed with our team to enhance our services moving forward. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Mercure Chester Abbots Well Hotel

4 Star??

TripAdvisor rating 3.0/5

Trail816952 TripAdvisor review

This is my second stay at this hotel. I must say that to classify it as 4 star is rather overdoing it's 'splendour'. But I suppose by providing certain amenities this brings it into a 4 star category although there was no fridge in what was basically a 3 star room. See photo. The bathroom was minuscule and to use the toilet I had to squeeze past the door because it's hidden behind the door - again see picture and note the door opening limiter at the top to make sure it doesn't bang against the toilet! Now for the room - it was bare with nothing to make it look as inviting as a 4 star hotel should, as can be seen from the photo. It was room 212 to it's to be avoided at all costs. The bed was comfy though. The bar area is small for the size of the hotel and when I visited there was a Christmas party in flow. This meant a queue at the bar resulting in a 15 minute wait to get served. At first there was only one person on duty behind the bar before a second came along. For my second drink I only had to wait 10 minutes because it was back to only one person on duty. I am a member of the All Accor group and generally I have a lot of praise for their products. But on this occasion they let me down badly. Overall the experience was just about acceptable and I cannot fault the staff for their friendliness. It's just that management need to take a hard look at their staffing rotas.

Dear Trail816952, Thank you for taking the time to share such detailed feedback following your second stay with us. Our hotel meets the required criteria for a four-star classification based on facilities, services, and operational standards. That said, we recognise that room layouts and sizes vary, particularly you booking the Compact Double room which is a replacement of single room, and may not suit every guest’s personal expectations. Room 212, like others of its category, is fully compliant, though we appreciate that its layout did not meet your preferences. We note your comments regarding in-room amenities and décor. While not all room types include a refrigerator as standard, this is something we continuously review as part of ongoing improvements. Regarding the bar experience, your visit coincided with a private Christmas event, which understandably placed additional pressure on service at peak times. Staffing levels are planned based on forecasted demand, though we acknowledge that wait times on this occasion were longer than ideal. Your feedback will be part of our ongoing review of service flow during high-occupancy and event periods. We appreciate your loyalty as an ALL – Accor Live Limitless member and regret that this stay did not fully reflect the positive experiences you have had elsewhere within the group. We are pleased to hear that our team’s friendliness stood out, as genuine service remains a core value for us. Best Regards, Kshitijj Arora

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Other web-users rate our hotel

  • 725 reviews 9.2/10 Location
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  • 15 reviews 6.7/10 WiFi
  • 857 reviews 5.1/10 Comfort
  • 744 reviews 5.8/10 Cleanliness
  • 724 reviews 8.4/10 Breakfast
  • 570 reviews 5.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.