Mercure Chester Abbots Well Hotel 4 stars

Name: Mercure Chester Abbots Well | 4 Star Hotel in Chester - ALL
Address: Whitchurch Road, Christleton, CHESTER, CH3 5QL, GB
Telephone: +441244250012
Rating: 4

Customer review rating (ALL Rating) 4.0/5 726 reviews

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Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

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Mercure Chester Abbots Well Hotel

Hotel for travellers looking for local and authentic experiences

Few Chester hotels can boast two acres of exquisite landscaped gardens and a dedicated health and beauty spa, but the Chester Abbots Well Hotel does so in abundance. Nestled amidst two acres of landscaped gardens just two miles from the city centre and Cheshire Oaks, this 4-star Chester hotel is ideal for weekend breaks and pamper breaks. After a day in the hotel's Feel Good Health Club, experience fine dining at The Brasserie restaurant and bar.

The newly refurbished Feel Good Health Club boasts one of the most fully equipped gyms in Chester, while the swimming pool, spa, jacuzzi and steam room facilities make it one of the top relaxation destinations in the city. Explore the historic wonders Chester has to offer, including the Roman Amphitheatre and the defensive Roman walls that surround the city. The cathedral and half-timbered medieval buildings are must-sees!

The Mercure Chester Abbots Well Hotel provides accommodation 2 miles from Chester railway station and the historic city centre. Visit the ancient cathedral or shop for designer fashions at Cheshire Oaks outlet village.

Welcome to Mercure Chester! On behalf of our team, we extend a warm welcome to you. Our hotel is among the premier establishments in Chester and we are committed to providing you with an exceptional experience.

Kshitijj Arora, Hotel Management

Hotel extras

200-yards from a park and ride shuttle service
Fully-equipped gym at the Feel Good Health Club
Outdoor woodland dining pods
Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

Room

Compact room with one double bed

2 pers. max
13 m² / 139 sq ft

Bedding 1 x Double bed(s)

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Room

Classic room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

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Room

Classic room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)

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Room

Classic family room for 2 adults and 1 child

3 pers. max

Bedding 1 x Double bed(s) and 1 x Single bed(s)

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Room

Classic family room for 2 adults and 2 children

4 pers. max

Bedding 1 x Double bed(s) and 2 x Single bed(s)

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Room

Privilege room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

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Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

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Suite

Superior suite with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Classic accessible room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

+44 1244 250012

+44 161 388 0915

CHESTER

Railway station

Access: 3.38 km / 2.1 mi 7 min drive

MINITURE RAILWAY

Tourist attraction

Access: 2.9 km / 1.8 mi 6 min drive

ROMAN AMPHITHEATRE

Tourist attraction

Access: 3.22 km / 2 mi 7 min drive

CHESTER CATHEDRAL

Art and Culture

Access: 3.22 km / 2 mi 10 min drive

CHESTER RACECOURSE

Racetrack

Access: 4.67 km / 2.9 mi 9 min drive

BLUEPLANET AQUARIUM

Aquarium

Access: 11.59 km / 7.2 mi 15 min drive

CHESTER ZOO

Tourist attraction

Access: 12.87 km / 8 mi 17 min drive

OULTON PARK CIRCUIT

Racetrack

Access: 20.92 km / 13 mi 25 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

THE BAR

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Breakfast

Start your morning with a choice of breakfasts in The Brasserie Restaurant from 07:00 - 10:00 Monday - Friday, from 07:30 - 11:00 Saturday and Sunday.

Fitness center

There's no need to let your fitness regime lapse just because you're away from home. Our onsite Feel Good Health Club features a heated indoor swimming pool and modern multi-gym to help you keep in shape.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 122 m² / 1313.196 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 90

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Weddings

Toast your big day with champagne in the romantic gardens. The Park Suite with bar and dance floor holds up to 220 guests. The suite converts into 2 rooms - Park View with chandeliers and mirrored walls; and Park Side, suitable for smaller parties.

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.0/5 726 reviews

Lorna S. Families - 8/19/2026 Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are very sorry to hear that your recent stay did not meet the standards you have come to expect from us. We sincerely apologise for the cleanliness issues you encountered, as well as the difficulty with the TV. We are also particularly sorry that housekeeping entered your room while you were still in the room before check-out. We understand how unsettling and intrusive this must have been, and we will be addressing this with the team to ensure the correct procedures are followed. We are equally sorry that the room temperature and noisy fan affected your comfort and sleep. We appreciate you bringing these matters to our attention, as your feedback helps us identify where improvements are needed. We value your continued custom and are disappointed that this was not the experience you have previously enjoyed with us. We hope you will give us the opportunity to provide you with the comfortable and welcoming stay you deserve on a future visit. Kind regards, Team Mercure Chester

William M. Couples - 8/16/2026 Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Oluchi U. M. Friends - 8/16/2026 Confirmed reviews ALL

I stayed from Saturday to Monday. The room was very hot, with no air conditioning, only a table fan, which wasn’t enough for two people, so I really struggled at night. There was also no working intercom/telephone or Wi-Fi, so I had to use my own phone and data to contact reception whenever I needed to. I complained at reception and was told the intercom was faulty and there was nothing they could do, and they refused to move me to another room. I had already paid by bank transfer and sent proof before arriving, but I was still sent an email the next day asking me to go to reception for payment. I explained to the reception staff that I had already paid and provided proof, and I thought that was fine. However, surprisingly, on Monday, the hotel attempted to charge my card four times, which I will be making a formal complaint about. The breakfast was good and the staff were friendly. Akash was particularly friendly and helpful. Overall, the hotel needs to improve its facilities management and payment processes to avoid frustrating guests.

Dear Guest, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the issues you experienced during your stay. We are sorry that the room was too warm and that the fan provided was not sufficient. We also apologise for the problems with the room telephone/intercom and Wi-Fi, and for the frustration caused when you were unable to move to another room. We are particularly sorry about the confusion regarding your payment. As you had already paid by bank transfer and provided proof, you should not have received a further payment request. We also sincerely apologise for the four attempted card charges. We understand how concerning this must have been and will ensure this is reviewed with the relevant team. We are pleased, however, that you enjoyed the breakfast and found our staff friendly and helpful. Thank you especially for mentioning Akash; we will make sure your kind words are passed on to him. We take your comments seriously and apologise that our facilities and payment processes caused you unnecessary frustration. Thank you for bringing these matters to our attention and giving us the opportunity to review them. Kind regards, Mercure Chester.

Pamela A. Couples - 8/15/2026 Confirmed reviews ALL

There is a definite lack of detail to the cleaning and maintenance of the property, it felt like it needed a deep clean. The lighting is poor and makes the whole place look dull. We had dinner in the Restaurant the service was very slow, the food was well cooked and hot. The meal had been pre paid for, we were then presented with a bill for three people. We queried this and the explanation was that we looked like the people even though there was only two of us. No apologies for the delayed food or giving us a bill for 3 people.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry to hear that your stay did not fully meet your expectations. We appreciate your comments regarding the general cleanliness, maintenance and lighting of the property. We understand how these aspects can affect the overall impression of the hotel, and your feedback will be shared with our housekeeping and maintenance teams for review. We are pleased, however, that you found your dinner to be well cooked and served hot. We are sorry that the service was slower than expected and that you were then presented with an incorrect bill for three people when your meal had already been prepaid. We completely understand how frustrating and confusing this must have been. The explanation given to you regarding the bill was also not appropriate, and we apologise that this was not handled more professionally. Most importantly, you should have received a sincere apology for both the delay and the billing error. We will raise this with our restaurant management team to ensure that similar situations are handled with greater care and professionalism in the future. Thank you again for bringing these matters to our attention. We value your feedback and will use it to help improve both our standards and the service we provide. Kind regards, Mercure Chester.

Tracy M. Families - 8/14/2026 Confirmed reviews ALL

Dear Guest, Thank you so much for your wonderful review. We’re delighted to hear that you had such a lovely stay with us and that our team made you feel so welcome. It’s especially pleasing to hear that our restaurant team went above and beyond to accommodate your dietary requirements and ensure you were well looked after. We will certainly pass your special thanks on to Dave, Tash, Archie, Elye and Megan. We’re sure they will be delighted to know that their care and attention made such a positive difference to your stay. Thank you again for your kind words and for recognising the hard work of our team. We look forward to welcoming you back again in the future. Kind regards, Mercure Chester.

Web-users rating

Other web-users rate our hotel

825 reviews 9.3/10 Location
2,082 reviews 5.6/10 Room
2,134 reviews 8.6/10 Service
23 reviews 7.6/10 WiFi
967 reviews 4.9/10 Comfort
948 reviews 6.2/10 Cleanliness
893 reviews 8.5/10 Breakfast
641 reviews 5.1/10 Amenities

44 reviews 9.5/10 Location
166 reviews 5.7/10 Room
165 reviews 7.8/10 Service
67 reviews 8.5/10 Breakfast
65 reviews 4.8/10 Comfort
60 reviews 6.3/10 Cleanliness
44 reviews 5/10 Vibe
39 reviews 4.3/10 Amenities

39 reviews 9/10 Location
91 reviews 4.5/10 Room
107 reviews 8.6/10 Service
39 reviews 8/10 Breakfast
39 reviews 3.9/10 Comfort
36 reviews 6.1/10 Cleanliness
29 reviews 4.5/10 Vibe
25 reviews 4.6/10 Amenities

10 reviews 9.1/10 Location
43 reviews 3.7/10 Room
36 reviews 8.3/10 Service
19 reviews 4.1/10 Comfort
17 reviews 5.6/10 Cleanliness
17 reviews 4.9/10 Amenities
11 reviews 8.3/10 Breakfast
6 reviews 4.1/10 Vibe

12 reviews 9.4/10 Location
19 reviews 5.2/10 Room
24 reviews 8.8/10 Service
10 reviews 8.8/10 Breakfast
7 reviews 6.5/10 Cleanliness
7 reviews 5.4/10 Comfort
5 reviews 5.3/10 Amenities

Frequently asked questions

Where is the hotel located and how can I get there?

The Mercure Chester Abbots Well Hotel is located at Whitchurch Road, Christleton, CH3 5QL Chester, United Kingdom. We are nestled within two acres of landscaped gardens, just two miles from the city centre and the historic Roman walls. You can reach us via:

Chester railway station, located 3.38 km away
A park and ride shuttle service just 200 yards from the hotel
Free onsite parking for those traveling by car

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At the Mercure Chester Abbots Well Hotel, check-in begins at 03:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Chester Abbots Well Hotel regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.