Mercure Chester Abbots Well Hotel

Information message

Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 436 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Discounted tickets available for Chester Zoo

  • Wedding facilities capable of accommodating 200 guests

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

  • CHESTER:  CHESTER

  • By plane

    LIVERPOOL J LENNON At 40.23km / 25 miles

  • By train

    CHESTER At 3.38km / 2.1 miles

GPS:53.185516, -2.848045

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.

Our guest reviews

Our guest reviews for
Mercure Chester Abbots Well Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  436 reviews

TripAdvisor Rating  3.5/5  2,342 reviews

Good location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Comfortable stay, friendly staff, on going refurbishment.

Hi David, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Well located, lovely stay

Customer review rating 4.5/5

Marilene F. Couples - Confirmed reviews ALL

Friendly and helpful staff

Hi Marilene, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Good stay

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Good stay

Hi Jean, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard General Manager

Good stay

Customer review rating 3.0/5

Pauline M. Couples - Confirmed reviews ALL

Enjoyed the stay, but the room had several problems. The restaurant for dinner and breakfast was very nice. Also enjoyed the pool, sauna and Jacuzzi. All staff very polite and helpful. The grounds at back of hotel were stunning.

Hi Pauline, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that you encountered issues with your room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard General Manager

Really good hotel

Customer review rating 5.0/5

J Couples - Confirmed reviews ALL

We had a really lovely time at this hotel. Room was perfect, food was very good and the pool etc was also really good.

Hi Jason, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Hotel was very nice

Customer review rating 3.5/5

Martin Q. Friends - Confirmed reviews ALL

Only problem. We specifically arranged in advance to change the room from a compact double to a twin room and received confirmation that this had been done. However there were no twin beds in the room.

Hi Martin, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback and thank you for highlighting how we could have improved - I am sorry that the room was not set correctly on arrival. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Comfortable stay

Customer review rating 5.0/5

Libby G. Friends - Confirmed reviews ALL

The pool was a lovely feature and all staff in the hotel were friendly and helpful. Food was enjoyable.

Hi Libby, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Too hot.

Customer review rating 1.5/5

Oliwia Couples - Confirmed reviews ALL

Service was ok and staff friendly so seemed like a good start, however when we entered our room it was like walking straight into the sun it was so hot, even opening a window didn’t work, this made the stay uncomfortable to say the least, made even worse by the room service not working so we couldn’t even order a drink….. Also, the Decor seemed like it never left the 90’s. Breakfast was great though

Hi Oliwia, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and particularly that the room was too hot. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, I will ensure that your feedback is investigated to prevent future guests having the same experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard General Manager

Nice place to stay

Customer review rating 4.5/5

Tracy Families - Confirmed reviews ALL

Nice hotel , big car park , can use the leisure facilities too , breakfast was good

Hi Tracy, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

overall very good

Customer review rating 4.0/5

Philip H. Couples - Confirmed reviews ALL

Hotel receptionist was warm, friendly and very helpful along with the Bar Staff. The hotel lounge, bar and bedroom excellent, very clean and easy to move around even for a wheelchair Unfortunately the one part that really let the hotel down was the evening dinner after waiting quite some time to be served the meal was luke warm and a surprise in the variation on what we ordered

Hi Philip, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel, thank you for taking the time to share your feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks also for sharing your feedback regarding dinner, I am really sorry that this was disappointing, we have unfortunately had some challenges recently in our kitchen, I am sorry that this impacted your experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Exceeded expectations

Customer review rating 5.0/5

S A. Friends - Confirmed reviews ALL

This was a first visit to this hotel. From the time we arrived until the time we left customer service was exceptional. In particular the receptionist Stephanie was professional kind and sympathetic to our needs. She even triumphed in finding a valuable possession I had lost unknowingly. Our room was spacious and warm with daily room service. The fact the decor is a little dated did not deter from our enjoyment. We were also able to make use of the Leisure facilities which made our stay more relaxing. We found meals in the restaurant to be delicious and the breakfasts offered everything you could desire including provision for vegans. There is a relaxing aura in the bar area . There is a bus service minutes from the hotel directly into the city centre or it is a short drive. There is also a lovely walk along the canal from the hotel into the city centre. We will definitely be returning to this hotel.

Hi Simon, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel, thanks also for specifically mentioning Steph - I know she will be delighted to have been able to help and I will of course ensure she is suitably rewarded. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Good Location for visiting Chester, friendly hotel.

Customer review rating 4.5/5

Rachel D. Couples - Confirmed reviews ALL

We had a lovely time thank you. The check in was very good with friendly staff. Room was lovely and close to reception which we liked. We had dinner and breakfast on our two day stay. The standard and presentation of the food was excellent. Only criticism would be the speed with which our wine was delivered. Breakfast was excellent with an amazing choice and some lovely extras like a smoothie. Staff were all helpful and we had a good sleep both nights. The hotel is located very close to a Chester park and ride, so we used that to visit Chester. Couldn’t have been easier. I would recommend instead of paying expensive parking fees. Thank you for a lovely stay.

Hi Rachel, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel thanks so much for taking the time to share your feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team and thank you for mentioning the time on wine service - I will pick this us with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Good stay: short but nice

Customer review rating 4.5/5

David H. Business - Confirmed reviews ALL

I only stayed for a night but the staff were welcoming. The room was a good size with a comfortable bed and it was very quiet which for me is always a bonus. The bar area was a good size and not over-crowded. The breakfast the following morning was excellent - nice spacious dining area in the Brasserie and an excellent choice of breakfast cereals and hot food.

Hi David, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Enjoyed our stsy

Customer review rating 4.0/5

Andrea W. Friends - Confirmed reviews ALL

Great venue for daughters hen do. The rooms were clean but in need of a bit of a make over as wallpaper was coming off the walls. But overall good value for money. Fab leisure facilities though. Also the best breakfast menu I’ve ever experienced and this alone would entice me back to this hotel

Hi Andrea, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel, thanks so much for taking the time to share your feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Mediocre stay

Customer review rating 3.0/5

B B. Couples - Confirmed reviews ALL

was ok, room was tired and shower was a dribble. though can not fault the food and restaurant service. Shame about bar service the young lad keep staring at me and made me uncomfortable so we left.

Hi Rebecca, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are in the process of refurbishing our bedrooms so I hope we are able to welcome you back in the future to demonstrate the improvements. I am so sorry that a member of the team made you feel uncomfortable. This certainly is not the service we wish to offer and naturally we try and create an inviting environment that encourages guests to stay longer, not leave. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard General Manager

Excellent stay

Customer review rating 5.0/5

Zoe M. Couples - Confirmed reviews ALL

Warm, welcoming, clean and tidy and a pleasure to stay at.

Hi Zoe, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel, thanks so much for taking the time to complete the survey. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

COMFORTABLE STAY & CONVENIENT LOCATION

Customer review rating 3.5/5

David W. Couples - Confirmed reviews ALL

Pleasant & very helpful check in lady. Room (350) comfortable but quite warm despite turning heating off. Hot water flow from shower and handbasin painfully slow; you couldn't have had a bath because it would have been cold by the time the bath filled. Brasserie was closed (problem in the kitchen/lack of staff/competing with a wedding?) but we had a very pleasant burger each in the bar - good quality. Friendly and helpful bar staff (Ayo). Comfortable night's sleep. Excellent breakfast everyday; well cooked & nicely presented. lots of choice. Coffee also excellent. Very helpful & friendly chef (Gwill). Same for stand in chef on the Wednesday. Restaurant manager (Sue) extremely helpful, made us feel very welcome. In fact virtually all the staff were great. Dinner in Brasserie on Monday night was most enjoyable. Well cooked meal & friendly staff. Bedroom cleaned well (Richard) - also served in the bar. We used to catch the Park & Ride bus to go into Chester £2 per person return. 5 minute walk from the hotel, bus every 15 minutes. One minor irritation was that one member of the bar staff asked if I had had credit clearance from Reception whenever I ordered a first drink from the bar to bill to my room. Surely there should be a note on the system to that effect? I didn't appreciate being questioned in that way. If you fancy a change of location for dinner both the Cheshire Cat and the Ring o' Bells 1/2 a mile walker very good. Overall we enjoyed our stay and would return. But for the issues noted above I would have scored an 8.

Hi David, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel thank you for mentioning so many of the team who helped to make your stay all the more enjoyable. Thanks also for the feedback regarding drinks service, our system does give this information so I will pick up with the team to ensure our service is slicker and reduces the frustration that you have mentioned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Very friendly staff

Customer review rating 4.0/5

M. &. A. Couples - Confirmed reviews ALL

Good stay overall, staff very friendly, breakfast very good. Nice temp in jacuzzi and sauna fine too. Room and carpet a bit tired but in current time it understandable that this is tolerable given all the other pluses. Would definitely stay here again

Hi M. & A., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Clean but tired

TripAdvisor rating 3.0/5

Sarah S TripAdvisor review

Generally satisfied. We felt that the hotel was looking tired internally with a refurbishment overdue. Breakfast was fine but the positioning of the TV in the room was too low. Swimming pool area required a major overhaul.

Hi Sarah, Thanks for taking the time to share your feedback. Whilst I am pleased you were generally satisfied, naturally this is not the experience we are striving for. We are shortly undertaking a soft refurbishment of all our bedrooms, I hope we are able to welcome you back again in the future to restore your faith in us. Regards, Richard General Manager

Very nice hotel with some minor issues

TripAdvisor rating 4.0/5

scotty4384 TripAdvisor review

Very nice hotel but had some minor issues. The lights that were controlled by the dimmer switch were buzzing when switched on, one of the control switches for the dimmer switch came off in my hand, . The toilet had a slight problem flushing in some cases it too about 4 attempts to flush properly. Other than that was very nice

Hi Scotty4384, Thanks so much for sharing feedback of your recent stay. I am pleased you enjoyed your time and thanks for telling us what could have been improved. Given your relative anonymity it is difficult for me to see which room your stayed in, to help us make the search easier, I would really appreciate it if you would get in touch to let us know (unless you reported it while you were here)!. I hope we can welcome you back very soon. Regards, Richard General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in CHESTER