Mercure Chester Abbots Well Hotel 4 stars

The hotel is lovely. The staff are friendly and can't do enough for you. The location was close to the canal with miles of tow paths for walking and the park and ride just along the road to get into Chester. It had a nice spa/gym which we used each day. (Free to guests) It was more basic than some Mercure health centres and they are having some problems regulating the temperatures, but continually strive to deal with any problems and everything was working fine while we were there. The food was great. We ate most of the time in the brasserie and the food was of a good standard and the staff fabulous. Good selection at breakfast. The service was a bit slow in the evenings but then everything is made fresh so what does one expect? Everywhere the staff were very helpful, and efficient but still had time to be friendly and chatty. I think this is our favourite Mercure and we will definitely be going back.

We have stayed many times at Chester Mercure and have enjoyed each visit. The issue however this time was related to the lack of hot water. Apparently this was due to the way the several combi boilers work during low occupancy. Kevin (maintenance) was exceptionally helpful during this problem but unfortunately the problem didn't go away during our 2 night stay (Room 135). The room itself was great - comfortable & quiet. Our evening meal and bar usage beforehand was again excellent for which Ethan provided excellent service.

terrible, please can someone call me on 18… to discuss.

After arriving at the hotel on a Saturday afternoon, we checked in with multiple bags and were given the room key. We were told it was up the ramp and along the corridor, little did we know how long the corridor was, carrying weight was a struggle. On using the bathroom for the first time, my boyfriend noticed a pair of knickers on the floor and so he went down to the reception to report it. The hotel vice manager at the time came up to the room to take photo evidence and remove the item, and we were grateful for the complimentary drinks, prosecco and promised additional night stay at the hotel. The evening stay was booked for my boyfriend's 30th birthday so I was disappointed for the first impressions to have been such. The room itself was comfortable and tidy. We managed to go to the pool for an hour and I found the changing room area to be quite old and worn (not many lockers actually worked) - the leisure facility could benefit from a revamp. The breakfast the following morning (29th December) was good with plenty of choice from both continental and hot buffet. Apart from the additional night stay I don't think we will be returning to stay again.

We reserved this hotel on line and expected a 4 star hotel and paid over 70 pounds for one night. On arrival the receptionist Leanne was brilliant, extremely welcoming and gave us vouchers for drinks at the bar. However, when we went to the room, it was not 4 star, it was awful, the easy chair seat sagged in the middle, the wall paper was coming away from the wall above the bed and the room looked very tired, paintwork was scuffed.Also the corridor carpets were threadbare. We we then tried the rose wine, which was like vinegar, we didn't drink it. We decided we would not be staying and went back to Leanne and asked her to refund our money. Having said all that, I have stayed in many Accor Hotels throughout Europe and all Ibis hotels in Morocco. I note that Accor own Raffles Hotel in Singapore and will be visiting that establishment in April. I hope its better than Mercure in Chester. We decided we would not be staying

Everything was fine. However the annoying emails (3 of them so far asking for this review) get somewhat tedious.

A lovely Hotel, spotlessly clean and very well maintained gardens. Although to wet to walk through it was lovely looking at the gardens whilst having breakfast.

Great location and friendly staff. The hotel is clean but in need of modernisation. Good value for money with the offer but would be disappointed if I had paid full price. The food is over priced and should be freshly made as opposed to frozen.

No issues always friendly and helpful. only grumble creaky floor boards.

Me and my partner where very happy about our stay and will be definitely booking our stay again in the future. Highly recommend both the spa and stay to everyone.

The food was awful but the staff were very good and professional especially Sue, but overall I was very disappointed.

I will be putting in a formal complaint

Was a great couple days between Xmas and new year. No issues apart from dirty cotton wool on room when we arrived but that was sorted pretty quickly in all fairness. The rooms could do with a bit of an update re decor as ripped wallpaper and scratched skirting boards/door frames but was warm and comfortable

Everything was just OK - the room was adequate but tired. For the welcome drink the bar man had to consult a list of which items we couldn't have for the complimentary drink which was exhaustive. Ended up with a thimble full of house wine unlike other Mecures we have stayed at. The evening menu was vastly cut down from the menu that was on display - not too much of a problem for us but other guests were very annoyed to which we had to bear witness. Evening service was not great we order 2 sandwiches and a Pizza and it took over 30 minutes to come - the quality of the ingredients on the sandwiches was awful - wafer thin ham and only one slice with cheese on a panini for £6.50 very poor value. The main issue was that the dog friendly aspect was a shock - we had not seen this on the website. Having looked the site says that one small well behaved dog is allowed - there was an extremely huge dog staying on our corridor of rooms. I have severe allergy to dogs and hadn't come prepared with any medication - it was of great concern to me that I might fall ill. I suggest you put this at the very top of your web page - for this reason we couldn't stay again when we probably would have. Breakfast was very nice and the staff on reception very helpful and friendly.

The staff were excellent but the hotel is very tired and needs renovating