Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 716 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  716 reviews

TripAdvisor Rating  3.5/5  2,654 reviews

Lovely people.

TripAdvisor rating 5.0/5

catherinemdixon TripAdvisor review

Great stay, the people absolutely make it. There were so many fantastic people working at the hotel there are too many to mention. Literally everyone we spoke to was super friendly and wanted to ensure we were having a great stay. I can’t recommend enough.

Rooms are spacious but the entire building is old and need refurbished.

Customer review rating 0.5/5

C. Families - Confirmed reviews ALL

I'm a new member of Accor Live Limitless . According to their official website, I can use my Reward points to pay for my stay at the hotel. But the front desk staff, Susann, nit allowed me to do this. She insisted I need to pay with my credit card for my bookings while the others Accor groups Hotel members let me use my Reward points when I checked in. She's not helpful or professional. I will complain about it when I finished my trip. I hope all the other Accor Live Limitless members beware this.

Hi C., Thank you for taking time to share your feedback. I am very sorry indeed that your experience was disappointing and that we failed to allow the use of points on arrival. Having investigated with the team this unfortunately is a training issue where the team did not have full access to the systems required to make use of points, I am sorry that your stay was impacted because of this. In light of your feedback and in an attempt to restore your faith in us we can arrange a refund to the value of the points you wish to use and then debit the equivalent points if you would like. If this is something that you would like us to progress with, please contact Paula (cc'd) who will make the necessary arrangements. I really hope we are able to welcome you back again in the future to restore your faith in us. Thank you for bringing your feedback to my personal attention and for allowing us the opportunity to put right the failure. Regards, Richard & all the team

Good base from which to explore Chester and surrounding attractions.

TripAdvisor rating 4.0/5

Trish P Friends getaway - TripAdvisor review

Rooms clean but basic. Not much hanging or storage space. Staff friendly and helpful. Situated outside Chester centre but close to a park and ride from which there was a bus every 20 mins. Plenty parking at hotel. Breakfast good selection of hot and cold items.

Hi Trish, Thank you for reviewing your recent stay with us in Chester and thank you for telling us how it could have been improved too. I really hope we are able to welcome you back again in the future. Regards, Richard & all the team

Not great

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Firstly the staff are lovely especially the receptionist but unfortunately the room we stayed in wasn't very clean there was no remote for the Aircon/heating system which I did ask for one as I was freezing the whole time, several times we had to take a cold shower as the boiler kept breaking which isn't ideal when you have kids, the water pressure so so poor, the corridors smelt damp was not pleasant at all. I wouldn't say this is a 4* hotel it's in serious need of updates. With having kids unfortunately I wouldn't stay here again and it certainly wasn't worth what we payed. Breakfast was good but not alot of choice

Hi Jade, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, thank you for telling us what could have been improved. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately, during your stay we encountered some significant issues with the hotel boilers which took much longer to remedy than we would have hoped, I am so sorry that this impacted your time with us. I really hope we are able to welcome you back in the future to restore your faith in us. When you are next in the area, please contact me personally and I will ensure your experience is perfect. Regards, Richard & all the team

Suite is lovely, classic room not good.

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Room too hot, had to keep window open but faced motorway so too noisy. broken fan, phone didn’t work. Asked to change rooms-sat in bar for 25 minutes but receptionist too busy to sort this and we had a dinner booking so couldn’t wait any longer for this to happen. They changed the fan, left the broken one. Wouldn’t recommend- we had a suite last time, this was a classic room. Won’t be returning. Breakfast is good.

Dear Lynwen, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately during your stay we encountered some significant issues with the hotel boilers which took a number of the team away from their posts while trying to remedy, I am sorry that this impacted your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Richard & all the team

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Other web-users rate our hotel

  • 609 reviews 9.3/10 Location
  • 1,502 reviews 5.7/10 Room
  • 1,490 reviews 8.6/10 Service
  • 22 reviews 6.3/10 WiFi
  • 696 reviews 5.5/10 Comfort
  • 656 reviews 6.2/10 Cleanliness
  • 628 reviews 8.4/10 Breakfast
  • 622 reviews 5.5/10 Food

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