ibis budget Southampton Centre 2 stars

Customer review rating (ALL Rating) 3.7/5 713 reviews

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Description

Hotel extras

  • City-centre budget hotel near Southampton's cruise terminals

  • Practical en-suite rooms with comfortable beds and free Wi-Fi

  • 24/7 food menu and continental breakfast buffet

  • Walking distance to Westquay Centre and historic Old Town

  • Pet friendly with on-site parking

Our accommodation(s)

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Hotel location

ibis budget Southampton Centre

3 West Quay Road
SO15 1RA SOUTHAMPTON
United Kingdom

GPS:50.905308, -1.413316

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Bar

Non contractual photo

Grab a quick bite at the hotel's 24/7 café counter, offering self-service refreshments around the clock. Sip a fresh coffee, grab a chilled drink or indulge in comfort food such as pizza, hot dogs or chicken strips and wedges, whenever the mood strikes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  713 reviews

Customer review rating 2.5/5

Katrina F. Families - Confirmed reviews ALL

We arrived and checking in was easy and staff friendly. When entered the room we were shocked with the layout, separate toilet space but sink openly in the room and no privacy for showering. Shower was in the corner of room with a glass door but when finished you had to step out into the main bedroom for all to see. If you were travelling with a work colleague or someone not to close to you this would of been an uncomfortable situation. The room was so hot despite saying there was air conditioning, there wasn't it didn't work and we were told it was just there to regulate what the room temperature already was which was 26 degrees. We had 1 fan and a window that opened about 5 cm. We also asked for an extra pillow but got told there wasn't any. To top it off I got charged twice for our stay which I wouldn't of noticed but had to check my bank app and saw they had taken another £330 for no reason at all, 2 days after stay I am still waiting for the refund. Also the maid walked in the room at 8.30am in the morning when we were still in bed saying they didn't even know someone was in our room.

Good afternoon Katrina, Thank you for reaching out to us. As explained, the ibis budget does not have any form of air conditioning, however we do have an air cooling system. These systems are different and our staff would have explained the difference to yourself. We do apologize that during a national heatwave the rooms were warm, and regret that despite our best effort we fell short of your expectations on the occasion. The windows also ave a safety catch, to ensure our guests well being during their stay unfortunately we are unable to change this. We do apologize that your were charged twice, however, this was refunded to you on the same day. As advised at the time card refunds are usually not instantaneous debit card refunds because of a complex web of interconnected systems involving merchants, payment processors, banks, and card networks. We did advise at the desk that the refund could take anywhere from 1- 7 days. As for your additional concerns, these have been noted and we will be addressing these issues with our staff to ensure that this does not happen again in future. Kind regards Front Office Team

Customer review rating 4.5/5

Helen W. Families - Confirmed reviews ALL

Great stay, friendly team. So clean , comfortable no frills option

Customer review rating 5.0/5

Lynn P. Families - Confirmed reviews ALL

The staff member on reception advised us on the best location to have a relaxing drink and where to get ice. The room was very clean.

Customer review rating 0.5/5

Chinwe N. Friends - Confirmed reviews ALL

No air conditioning and no tea or coffee facilities in the room. As an asthmatic, I struggled to breathe comfortably, especially in the warm weather. The window could only be opened slightly, so there was very little ventilation. This made the room uncomfortably hot and affected my stay.

Customer review rating 4.0/5

Rachel L. Friends - Confirmed reviews ALL

Well located, friendly staff

Other web-users rate our hotel

  • 898 reviews 9.3/10 Location
  • 1,422 reviews 5.2/10 Room
  • 897 reviews 8.4/10 Service
  • 31 reviews 7.4/10 WiFi
  • 770 reviews 4/10 Comfort
  • 627 reviews 6.4/10 Cleanliness
  • 346 reviews 3.5/10 Breakfast
  • 253 reviews 2.3/10 Amenities

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