ibis Carlisle City Centre 2 stars

Customer review rating (ALL Rating) 4.3/5 1,437 reviews

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ibis Carlisle City Centre - Image 2
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ALLSAFE approved hotel

Hotel extras

  • Air Handling Units in all bed rooms, Air conditioning in the Restaurant and Bar Area.

  • Car parking free of charge for hotel guests. Car park: English Gate Plaza South CA1 1NS

  • Pets accepted, £10 per pet per day. Rules applicable.

  • Pet friendly area in the Bar and Restaurant

  • Free WIFI in all Areas of the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis Carlisle City Centre

Portlands, Botchergate, Car park postcode: CA1 1NT
United Kingdom

GPS:54.890591, -2.92972

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar


Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,437 reviews

TripAdvisor Rating  4.0/5  1,812 reviews

2 night stay

TripAdvisor rating 2.0/5

Fmbdo Couples - TripAdvisor review

Parking free in the large carpark at the rear once registered on checking in. No cash is accepted, card only. One girl seemed to be doing all the day we arrived & when busy mistakes can happen, on this occasion approximately 4 times the price of 2 drinks was put through, upon looking at the receipt a refund was requested and went back into the bank the following day. Had an evening meal which was tasty, the order wasn't taken quite correctly but as the girl was so busy I didn't raise it. We ate out for the rest of our stay. Since we last stayed it has become very tired! The carpets, even in the room are seriously stained and while they are probably clean didn't look remotely so. It is dog friendly, we had ours the last time, however some rooms should be kept free from dogs so no excuse for the carpets to be in such a state The shower pods (same principle as on a ferry) were clean but had a few chips which could easily and cheaply be touched up. 2 bath sheets but no hand towels which is a nuisance when there was 2 of us and one with long hair. Hair dryer, fan, kettle, tea, coffee, milk, sugar were in the room. We put the sign on the door that the room didn't need to be clean yet someone came in early evening, said sorry and disappeared so quickly we couldn't see who it was. Didn't fill us with confidence so we brought our valuables when we went for tea and didn't delay. That in itself has confirmed we will never stay there again and to be honest probably wont stay in any Ibis in the future. Very disappointed.

Good stay

Customer review rating 5.0/5

John T. Couples - Confirmed reviews ALL

Nice room good breakfast well situated for what we needed

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Old School Ibis

Customer review rating 3.0/5

Shaun Solo - Confirmed reviews ALL

Lovely staff, restaurant had some good food and good choice of drinks. Breakfast had everything you need and very convenient. My gripe is the rooms, it’s the old school Ibis room types and they are in a pretty poor state. The entire accommodation block needs a full refurbishment from the rooms through the carpets.

Dear Guest, Thank you for taking the time to share your feedback, please accept my apologies with regards to the booking mix up, I will forward this information on to the relevant department . Please note we are having a light refurbishment in the latter half of this year/start of next year. Kind Regards Beverley McPherson General Manager

Central Position

Customer review rating 4.0/5

Martin G. Business - Confirmed reviews ALL

I stay here quite a lot & find it ideal for travelling in & around Cumbria. A large car park at the rear (which you need to enter your vehicle registration for free parking) gives you the freedom to visit Carlisle on foot. IBIS rooms by & large are very much the same, so there are no surprises.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Please note the ALL rewards program is free. Sincerely, Beverley McPherson General Manager

Seamless visit.

Customer review rating 4.0/5

Nick D. Solo - Confirmed reviews ALL

Well located. Friendly efficient staff. Rooms what you would expect from an Ibis and everything clean and well maintained. Very good breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

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Other web-users rate our hotel

  • 1,166 reviews 9.4/10 Location
  • 1,290 reviews 7.1/10 Room
  • 1,351 reviews 9.1/10 Service
  • 13 reviews 7.1/10 WiFi
  • 663 reviews 7.5/10 Cleanliness
  • 434 reviews 8.2/10 Breakfast

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