ibis Carlisle City Centre Hotel 2 stars

Customer review rating 4.5/5 5,654 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Carlisle City Centre
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+ 14 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Pets Chargeable £10 per Pet per day

  • Car parking free of charge for hotel guests. Car park: English Gate Plaza South CA1 1NT

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Golf course 9 holes (Nearby)
Business services
  • Copy/print service available

Hotel location

ibis Carlisle City Centre

Portlands
Botchergate
Car park postcode: CA1 1NT
CA1 1RP
carlisle
united kingdom

Tel: +441228587690

Check-in from 14h00

Check out up to 12h00

  • By plane

    GLASGOW AIRPORT At 130km / 80.79 miles

  • By plane

    NEWCASTLE AIRPORT At 100km / 62.14 miles

  • By car

    M6 JUNCTION 42 At 8km / 4.97 miles

  • By car

    M6 JUNCTION 43 At 8km / 4.97 miles

  • By train

    CARLISLE TRAIN STAT At 0.2km / 0.12 miles

  • By train

    LONDRES WATERLOO At 836.78km / 520 miles

GPS :54.890591, -2.92972

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Twin room with 2 beds

Accessible room
  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Family room with 1 double bed and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews for
ibis Carlisle City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,654 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,715 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great position for centre

Customer review rating 4.5/5

Macca Families - 11/11/2020 Confirmed reviews ALL

Hotel lovely and clean. When I returned home. I have been charged twice for our stay!! Once on arrival with chip and pin! Then again the day after a member off staff has manually charged my card! Not happy!! I had booked again for January but have now cancelled! I read reviews on trip advisor and a few other people are stating the same!

Dear VERONICA M., We very much appreciate your comments regarding your stay at the ibis Carlisle City Centre. I have look into the double charge and you are absolutely right, please accept our sincere apologies, this has been a genuine staff mistake. On your arrival your chipped and pinned payment was posted to the wrong room, then on the day of your departure the staff member on duty took a second payment off the card provided as your bill was showing as still to be settled, due to the reason above. I have now rectified this error and reconciled the correct payments to their respective rooms, and issued your refund of £114 today, this should be with you in a few working days. Please note that this was a one-off error and is not usual practice in this business, I sincerely apologise for it and would like to thank you for bring it to our attention. This will be shared with the staff to prevent its future occurrence. We are glad that you found the hotel location suitable for your needs and for your cleanliness comments, this will be passed onto our housekeeping team. Thank you again for sharing your experience, and we hope we can welcome you again. Sincerely, Elena Parrilla Assistant Manager

Location is excellent, good stay.

Customer review rating 4.5/5

Mohammed A. Business - 10/11/2020 Confirmed reviews ALL

Staff were very welcoming, room was nice, overall had a good experience.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager
Customer review rating 4.5/5

Philip Business - 08/11/2020 Confirmed reviews ALL

Friendly staff. very accommodating. central location

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Excellent staff.

Customer review rating 4.5/5

Mary P. Families - 06/11/2020 Confirmed reviews ALL

Staff were extremely helpful throughout the visit. Room was clean & comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Covid secure stay...

Customer review rating 4.5/5

Nigel Business - 05/11/2020 Confirmed reviews ALL

Easy check in and mask wearing obligatory around the hotel. Friendly staff and table service in the bar. Great location for the restaurants in the city centre just before 2nd lockdown!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon after this 2nd Lock down! Sincerely, Beverley McPherson General Manager

Shocking customer service

Customer review rating 4.5/5

Margaret R. Couples - 04/11/2020 Confirmed reviews ALL

Stayed overnight on Saturday 31st Oct. Sat in bar for a nightcap with my husband. We had two glasses of wine each. As I had forgotten my phonecharger the nice young man on reception said I could leave it charging on the hotel charger. At 9pm my 76 year old husband decided to turn in for the evening. I went to collect my phone and was barked at by a female member of staff who demanded payment before I could have my phone, this being overheard by a couple we had been chatting to was extremely embarrassing. Somewhat bewildered I asked if I was being charged for charging it. She replied very sarcastically that yes I was. Having stayed in Accor hotels many times I asked that the bill be added to my room. Said employee refused this. As I had no cash card on my person I had to return to my room and fetch my card. I have never been so embarassed in a hotel in my life. This woman is no asset to the hospitality trade. She is the worst advert for a hotel that I have ever come across. After paying I went back to my room. At 10.30pm we were disturbed by guests from other rooms singing sectarian songs. As there was no phone in the room, I ended up having to brave the corridor myself to ask them to stop. These guests were from the rooms from either side and the one across the corridor. I can honestly say that I have never had an experience like this in any hotel in any country. I will never set foot in this one again. As I have an online membership with Accor hotels I intend to take this further.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. I am shocked to read that the team member you speak of spoke to you in this manner as this is very out of character, however I will discuss this situation with her. Please note that all products at the bar must be paid for upon consumption and can not be transferred to the room if the room had been prepaid upon arrival, I do apologise if this was not explained to you. With regards to the noise, again I am sorry you were disturbed by other guest, but please rest assured that we are here 24 hours on reception and can be reached by either coming to the desk, by the Whats App number provided in the room or calling from your mobile to the hotel main line. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Beverley McPherson General Manager

Well located

Customer review rating 4.5/5

Watson Couples - 04/11/2020 Confirmed reviews ALL

Fine. Back stairs carpet a little worn, will need replacing. Everywhere clean Staff helpful Would use it again.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Beverley McPherson General Manager

Return visit

Customer review rating 4.5/5

Debbie Business - 01/11/2020 Confirmed reviews ALL

Everyone is always welcoming and very helpful. Offering to bring food to the room is really kind after a day at work and carrying bags it is obvious that the staff are there to help make the change of on going situation as easy as possible for their guests. If I needed extra top ups for my room there was no problem getting them when requested. Check out is simple.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Great stay

Customer review rating 4.5/5

Joan M. Couples - 01/11/2020 Confirmed reviews ALL

Lovely staff very central

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Good stay

Customer review rating 4.5/5

H. S. Families - 01/11/2020 Confirmed reviews ALL

Fab pillow, comfy bed. However, your security guard was very rude, and in the morning, we spotted two cleaners who had their masks under their chin, as opposed to over their faces. However once they noticed us they quickly sorted their masks.

Dear Guest, Thank you for taking the time to share your feedback, please accept my apologies, I will forward this information on to the relevant department . We hope to welcome you back to our hotel very soon! Many Thanks Beverley McPherson General Manager

Well located

Customer review rating 4.5/5

Anonymous Friends - 31/10/2020 Confirmed reviews ALL

Could of done with more tea and coffee but I guess I also could if asked for this , otherwise fantastic rooms and very comfortable beds which I managed to sleep all night where as in recent visits at 2 other branded hotels I haven’t

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon, please note we can provide extra refreshments upon request. Sincerely, Beverley McPherson General Manager

Good stay

Customer review rating 4.5/5

Chris Business - 30/10/2020 Confirmed reviews ALL

Well located, friendly staff and clean room. Would stay again

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Great location

Customer review rating 4.5/5

William C. Couples - 30/10/2020 Confirmed reviews ALL

Staff very helpful and welcoming We felt safe in the hotel

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

A good stopover.

Customer review rating 4.5/5

Peter T. Solo - 28/10/2020 Confirmed reviews ALL

Pleasant room with comfortable bed and bedding, good working space and good shower room.

Dear PETER T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Reasonable Value for Money

Customer review rating 4.5/5

Stuarta Couples - 27/10/2020 Confirmed reviews ALL

Well located, plenty of parking which is free, friendly, helpful staff but rooms are very small and starting to look a bit tired. Breakfast wasn't great, which was only partly down to Covid.

Dear STUART A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Well located

Customer review rating 4.5/5

Tim Business - 27/10/2020 Confirmed reviews ALL

A very comfortable nights' sleep. Room warm, functional, everything it said it would be. Good central location, with adjacent free parking, and plenty of eateries/pubs in the near vicinity. Now I know it's there, I shall use it on my future visits to Carlisle (5/6 times per year)

Dear Tim B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Well located

Customer review rating 4.5/5

James L. Couples - 26/10/2020 Confirmed reviews ALL

Good location and a good stay

Dear Mr L. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Ideal location

Customer review rating 4.5/5

David S. Business - 26/10/2020 Confirmed reviews ALL

Always enjoy staying at the Carlisle IBIS. Made very welcome by the staff

Dear DAVID S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Great location

Customer review rating 4.5/5

Anonymous Families - 25/10/2020 Confirmed reviews ALL

Staff very friendly and helpful. Big clean room

Dear CHRISTINA C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Great stay

Customer review rating 4.5/5

Richard C. Couples - 24/10/2020 Confirmed reviews ALL

Reception and people in hotel good and helpful

Dear RICHARD C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Our most recent 20 reviews

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