ibis Carlisle City Centre Hotel 2 stars

Stayed overnight on Saturday 31st Oct. Sat in bar for a nightcap with my husband. We had two glasses of wine each. As I had forgotten my phonecharger the nice young man on reception said I could leave it charging on the hotel charger. At 9pm my 76 year old husband decided to turn in for the evening. I went to collect my phone and was barked at by a female member of staff who demanded payment before I could have my phone, this being overheard by a couple we had been chatting to was extremely embarrassing. Somewhat bewildered I asked if I was being charged for charging it. She replied very sarcastically that yes I was. Having stayed in Accor hotels many times I asked that the bill be added to my room. Said employee refused this. As I had no cash card on my person I had to return to my room and fetch my card. I have never been so embarassed in a hotel in my life. This woman is no asset to the hospitality trade. She is the worst advert for a hotel that I have ever come across. After paying I went back to my room. At 10.30pm we were disturbed by guests from other rooms singing sectarian songs. As there was no phone in the room, I ended up having to brave the corridor myself to ask them to stop. These guests were from the rooms from either side and the one across the corridor. I can honestly say that I have never had an experience like this in any hotel in any country. I will never set foot in this one again. As I have an online membership with Accor hotels I intend to take this further.

Fine. Back stairs carpet a little worn, will need replacing. Everywhere clean Staff helpful Would use it again.

Everyone is always welcoming and very helpful. Offering to bring food to the room is really kind after a day at work and carrying bags it is obvious that the staff are there to help make the change of on going situation as easy as possible for their guests. If I needed extra top ups for my room there was no problem getting them when requested. Check out is simple.

Lovely staff very central

Fab pillow, comfy bed. However, your security guard was very rude, and in the morning, we spotted two cleaners who had their masks under their chin, as opposed to over their faces. However once they noticed us they quickly sorted their masks.

Could of done with more tea and coffee but I guess I also could if asked for this , otherwise fantastic rooms and very comfortable beds which I managed to sleep all night where as in recent visits at 2 other branded hotels I haven’t

Well located, friendly staff and clean room. Would stay again

Staff very helpful and welcoming We felt safe in the hotel

Pleasant room with comfortable bed and bedding, good working space and good shower room.

Well located, plenty of parking which is free, friendly, helpful staff but rooms are very small and starting to look a bit tired. Breakfast wasn't great, which was only partly down to Covid.

A very comfortable nights' sleep. Room warm, functional, everything it said it would be. Good central location, with adjacent free parking, and plenty of eateries/pubs in the near vicinity. Now I know it's there, I shall use it on my future visits to Carlisle (5/6 times per year)

Good location and a good stay

Always enjoy staying at the Carlisle IBIS. Made very welcome by the staff

Staff very friendly and helpful. Big clean room

Reception and people in hotel good and helpful