ibis Carlisle City Centre Hotel 2 stars

Even with the covid guidelines a usual excellent stay at ibis carlisle! I was there before 2 and knew I couldn’t leave my luggage but the staff booked me in early into my room . Fantastic hotel thank you

Overall I had a great experience. Staff were friendly. I got a free drink at the bar as it was my birthday. We got a late check out for free. My only issue was noise. We were at the front of the hotel and it was quite noisy due to people out in the street shouting well into the early hours of the next morning. There was also a “hum” or “vibration” that came every couple of minutes and lasted a few seconds. I first heard it about 5.15am and after that I heard it till I got up !!! Wish I had mentioned it to the staff so don’t let this put you off staying. I did notice in the morning that they do supply ears plugs.

We felt that the room is getting very dated, carpets really should be replaced as they appear filthy, though that probably isn't the case, more like past their best. Considering we visited the day that you reopened, we'd have expected to full soap in toilet and shower cubicle. Staff as always cheery and professional.

I travelled up from Nottingham and checked in and paid for my stay. 10 minutes later, I had a telephone call from my work who told me my meeting had been cancelled and I should return home immediately due to the coronavirus crisis. I told reception in the hotel what had happened but they would not give me a refund, even though I had only been in the hotel for 10 minutes and wouldn't be staying that evening. I understand we are in unprecedented times, but I would have hoped that Ibis would have given me a refund for my booking under the circumstances.

I stay here on a regular basis when I in C arlisle. The position is superb the rooms nice and the price very reasonable.