ibis Carlisle City Centre 2 stars

Customer review rating (ALL Rating) 4.3/5 1,262 reviews

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Description

Hotel extras

  • Air Handling Units in all bed rooms, Air conditioning in the Restaurant and Bar Area.

  • Car parking free of charge for hotel guests. Car park: English Gate Plaza South CA1 1NS

  • Pets accepted, £10 per pet per day. Rules applicable.

  • Pet friendly area in the Bar and Restaurant

  • Free WIFI in all Areas of the hotel

Our accommodation(s)

Hotel location

ibis Carlisle City Centre

Portlands, Botchergate, Car park postcode: CA1 1NT
CA1 1RP CARLISLE
United Kingdom

GPS:54.890591, -2.92972

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,262 reviews

TripAdvisor Rating  4.0/5  1,825 reviews

Lift for older people

Customer review rating 3.0/5

Tired L. Couples - Confirmed reviews ALL

Breakfast good. Staff good. Not having your lift sorted out when I read reviews you have known about it is disgraceful. Spend some of your profits and get proper lift engineers in to sort out. Clearly you have been penny pinching . We are nearly 80. No lift is unforgivable.

We appreciate your feedback regarding the lift issue. We apologise for any inconvenience caused as we understand the importance of having a functional lift, especially for our older guests. Rest assured, we are taking your comments seriously and will address this matter promptly, unfortunately the lift needed a part, this was on order and could not come any quicker. We are glad to hear that you enjoyed our breakfast and found our staff to be good. Warm regards, ibis Carlisle City Centre

Good location but pick the right room - or else !

Customer review rating 2.0/5

Peter W. Couples - Confirmed reviews ALL

The room and facilities were good, as was the location for the town centre, but I feel we should have been warned about the extreme noise at night up to 03.00 AM from the nightclub which was exactly opposite and below our 2nd floor window - due to the type of room ventilation and the warm weather, it was necessary to keep our window open, with the unfortunate result that we were kept awake until well after 03.00 AM due to the noise inside the nightclub and also as the people were leaving. The nightclub is licensed for opening for these hours, and on other nights up to 04.00 AM so be warned. Walkabout Carlisle Opening Times : Saturday: 12:00 PM - 4:00 AM, Sunday: 11:00 AM - 12:00 AM, Monday: 12:00 PM - 3:00 AM, Tuesday: 12:00 PM - 12:00 AM, Wednesday: 12:00 PM - 12:00 AM, Thursday: 12:00 PM - 3:00 AM, Friday: 12:00 PM - 4:00 AM Next time we will call the hotel rather than use the online booking facility so we can question the staff over the possibilities of noise and request a specific room on the opposite side of the hotel.

Dear Mr. W., Thank you for sharing your feedback regarding your recent stay at ibis Carlisle City Centre. We are glad to hear that you found the room and facilities satisfactory, and the location convenient for accessing the town centre. We sincerely apologise for the inconvenience caused by the noise from the nightclub nearby. We understand the importance of a peaceful night's rest for our guests. Your suggestion of contacting the hotel directly for room requests is noted, and we will do our best to accommodate such preferences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Warm regards, ibis Carlisle City Centre

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The room was rather noisy and there were no ear plugs even though the sign said to help myself but I couldn’t see any! The room was nice and clean.

Dear Guest, thank you for your feedback. We apologise for the noise issue and the oversight with the ear plugs. We are glad you found the room clean and comfortable. We will ensure better attention to detail in the future. Best regards, ibis Carlisle City Centre.

Good value for money

Customer review rating 4.5/5

Stewart A. Couples - Confirmed reviews ALL

Ideal location , clean room and comfortable bed

Dear Stewart A., thank you for your positive review. We are delighted to hear that you found good value for money, enjoyed the ideal location, clean rooms, and comfortable beds. We look forward to welcoming you back soon. Best regards, ibis Carlisle City Centre

Very disappointed

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Lift not working on the Sunday we arrived and again when we returned on the Friday. No-one offered anything by way of compensation (a free drink etc.). Only two tea bags which we used on first night. On the second day these were not replenished or the cups exchanged/cleaned. On the Friday the hairdryer blew up on use and started to smoke.

Dear guest, we are truly sorry to hear about the inconveniences you faced during your stay with us. We sincerely apologise for the issues with the lift, tea bags, and the hairdryer. Your feedback is invaluable, and we will address these matters with our team to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience. Warm regards, ibis Carlisle City Centre

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Other web-users rate our hotel

  • 1,035 reviews 9.3/10 Location
  • 1,159 reviews 7/10 Room
  • 1,144 reviews 9.2/10 Service
  • 15 reviews 8.1/10 WiFi
  • 620 reviews 6.9/10 Cleanliness
  • 357 reviews 8/10 Breakfast

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