ibis Carlisle City Centre Hotel 2 stars

Customer review rating 4.5/5 5,729 reviews

ALLSAFE approved hotel

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Room 1

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ibis Carlisle City Centre
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+ 14 Services

Hotel extras

  • Pets Chargeable £10 per Pet per day

  • Car parking free of charge for hotel guests. Car park: English Gate Plaza South CA1 1NT

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Shoe shine machine
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Golf course 9 holes (nearby)
Business services
  • Copy/print service available

Hotel location

ibis Carlisle City Centre

Portlands
Botchergate
Car park postcode: CA1 1NT
CA1 1RP carlisle
united kingdom

Tel: +441228587690

Check-in from 14h00

Check out up to 12h00

  • By plane

    GLASGOW AIRPORT At 130km / 80.79 miles

  • By plane

    NEWCASTLE AIRPORT At 100km / 62.14 miles

  • By car

    M6 JUNCTION 42 At 8km / 4.97 miles

  • By car

    M6 JUNCTION 43 At 8km / 4.97 miles

  • By train

    CARLISLE TRAIN STAT At 0.2km / 0.12 miles

  • By train

    LONDRES WATERLOO At 836.78km / 520 miles

GPS :54.890591, -2.92972

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Twin room with 2 beds

Accessible room
  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Family room with 1 double bed and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Non contractual photo

Our guest reviews for
ibis Carlisle City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,729 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,720 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Enjoyable,as usual.

Customer review rating 4.5/5

Ed M. Couples - 08/06/2021 Confirmed reviews ALL

We didn't find the unusual conditions imposed by Covid requirements spoiled our stay except in one minor respect - we had taken coffee and sugar,but with no fridge the milk turned sour on our second day. (Perhaps the hotel could offer fresh milk daily in these circumstances, ..... although the current restrictions shouldn't last much longer). ...... also,with only one cardboard cup,we went out and bought mugs.

Dear Guest, Thank you for taking the time to share your feedback, please accept my apologies, I will forward this information on to the relevant department . We hope to welcome you back to our hotel very soon! Thanks Beverley McPherson General Manager

Well located friendly staff

Customer review rating 5.0/5

Derekm Couples - 08/06/2021 Confirmed reviews ALL

From entry the stay was friendly and covid safe with clear information about the procedure to follow

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Not for us

Customer review rating 1.0/5

Lenka Couples - 07/06/2021 Confirmed reviews ALL

We arrived on Saturday with two dogs and requested a quiet room. We got room 240 in the end of corridor (apparently the quietest one in the hotel). Unfortunately the guests accommodated just opposite us have been heavily drinking in the enclosed Ibis bar and kept coming back and forth untill late hours. They have been noisy (banging doors, shouting, singing etc.) which was setting our dogs off. At about 1am I had enough and told them off - they have been reasonably quiet after that. The room itself was extremely hot (about 25°C) and the cooling system wouldn't turn on as the outside temperature was below 16°C, therefore we have opened the outside window to let some cool air in. Our window was situated to the back of the hotel at the car park. There is several pubs and play house out there. Drunk people have been shouting through the whole night, there have been noise of what seemed to be a car racing and people pressing their car horns (even at 4.30am!!). So we didn't sleep at all that night. It is a shame there is no phone at the room to call the reception as we would have reported it (I didn't want to walk down to the reception in my sleeping gown). On the other hand as we arrived quite late on Saturday (around 9pm) and hungry the 24/7 bar does offer pizzas through the night which are delicious! However the lady on the night shift didn't wipe a single table after previous guests have used it (with the current Covid situation I would have thought this to be done automatically after each use!) In the morning of the check out we have mentioned the above. The receptionist was apologetic and we were offered a free coffee which we have politely declined (I'm pregnant and my husband already had one elsewhere) I understand that you can't do much about the noise outside, but maybe you could do something with the cooling system so we don't have to open the windows. Also the hotel guests could be told to keep quiet in the corridor and their rooms to not disturb other guests.

No air control

Customer review rating 0.5/5

Emma Couples - 07/06/2021 Confirmed reviews ALL

We have stayed on numerous occasions a:it was really noisy so we couldn’t sleep and b:the room was so hot I woke up every hour. Just not our usual pleasant stay

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Sincerely, Beverley McPherson General Manager

Terrible

Customer review rating 0.5/5

Nicole Couples - 07/06/2021 Confirmed reviews ALL

The rooms are not clean, tiny, the bed provided was rock hard and upon looking it was just a small frame with a thin mattress on. Cig burns all over the windows. Barely any facilities provided. It was an absolute disgrace. Trying to charge over 200.00 for 2 nights in this is daylight robbery. Ive stayed in much nicer hotels for 100+ per night. I would expect to pay no more than 50.00 for this.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Sincerely, Beverley McPherson General Manager

Great service from the team during the entire stay, especially the team ‘leader’.

Customer review rating 5.0/5

Frank Friends - 07/06/2021 Confirmed reviews ALL

Felt very welcome from our arrival to our departure. The main person running things couldn’t be more helpful when we asked for information or assistance and the rest of the team were very friendly.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Ok, but don’t expect a peaceful night

Customer review rating 3.0/5

Dave L. Couples - 06/06/2021 Confirmed reviews ALL

Good value, well located but noisy from the road and residents coming back late. Not the best nights sleep.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Sincerely, Beverley McPherson General Manager

Great location fir a short break

Customer review rating 4.0/5

Tracey Couples - 06/06/2021 Confirmed reviews ALL

Having read reviews about this area I was a little wary . Could not fault much about this hotel . Check in was easy , staff extremely friendly. Rooms are very basic and could be a little cleaner . Breakfast to go was great , again the staff were fantastic. Pre ordered whenever you check in , you could either take it back to your room or eat in the bar area . As this stay was during Covid there was no housekeeping but anything you needed was available at reception . Earplugs were provided but with the double windows we had no issues with noise . The car park is located to the rear which is quite secure & free for guests during your stay . All in all I would stay here again as it’s only a few minutes walk from the centre of town , easy to park & very helpful pleasant staff .

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Good location

Customer review rating 4.0/5

Adam Couples - 06/06/2021 Confirmed reviews ALL

Ideal location in the city centre , not far from path we were walking and comfortable room

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Great location, excellent staff, good value

Customer review rating 4.5/5

Tony D. Families - 05/06/2021 Confirmed reviews ALL

The hotel satisfied all our needs for our four nights in Carlisle - ideal location for everywhere we needed to be in the city itself and free easy parking made it straightforward to get out and about as we wished.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Good position for any transport needs and shopping areas

Customer review rating 4.5/5

Roger Families - 04/06/2021 Confirmed reviews ALL

Always stay at this hotel when in the area, very reasonable rates and staff always helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Good Location in Central Carlisle

Customer review rating 4.5/5

Niall Solo - 04/06/2021 Confirmed reviews ALL

Good stay. Rooms as expected.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Great Central location with ample parking.

Customer review rating 3.5/5

Anonymous Friends - 04/06/2021 Confirmed reviews ALL

Good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Central location to town & free parking

Customer review rating 4.0/5

David M. Families - 03/06/2021 Confirmed reviews ALL

Overall very good, friendly & attentive staff. Our room locks had to be re-set staff were great& they were fixed on our return.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Good location

Customer review rating 5.0/5

Elizabeth A. C. Couples - 03/06/2021 Confirmed reviews ALL

Staff efficient as usual, not intrusive but there if needed. Missed the welcoming drink.

Dear Guest, Thank you for taking the time to share your feedback, please accept my apologies with regards to the welcome drink, I will forward this information on to the relevant department . We hope to welcome you back to our hotel very soon! Kind Regards Beverley McPherson General Manager

Well located

Customer review rating 4.5/5

Iain Couples - 02/06/2021 Confirmed reviews ALL

This is in an excellent position to explore the city. Near the station and with a car park for those travelling by car.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager
Customer review rating 2.0/5

Margarer Friends - 02/06/2021 Confirmed reviews ALL

Ask for low floor as I have disabilities cldnt accomadate.Very disappointed.

Dear Guest, Thank you for taking the time to share your feedback, please accept my apologies, we always try to fore fill requests, however on some occasions these can not be done, the night in question the hotel was full as this was bank holiday weekend. I will forward this information on to the relevant department . Many Thanks Beverley McPherson General Manager

Well organised and safe

Customer review rating 4.5/5

Brian B. Business - 01/06/2021 Confirmed reviews ALL

Stayed here many times before the covid changes have been well thought out hotel very clean and staff well briefed.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Good Ibis Hotel, in Carlisle party zone

TripAdvisor rating 5.0/5

j0hnr0use 14/03/2020 TripAdvisor review

This hotel is right in the city centre, free parking is provided, on check in, the front is situated on a very busy party street but is so close to the castle and other locations, a short walk takes you away from the party bars, into a much quieter city centre.

Thank you for taking the time to write a review. I am glad you enjoyed your stay both in the hotel and in the city of Carlisle, we hope to welcome you back in the future, Many Thanks Beverley

Fab stay in Carlisle

TripAdvisor rating 5.0/5

kruss1977 04/03/2020 TripAdvisor review

Had an excellent couple of nights staying at the Ibis Carlisle. We had a family room which was great, very clean imaculately tidy and super comfy beds. Excellent access to the city centre, ab=nd local attractions. Breakfast was super with a great selection of cooked and continental as well as fruits, yoghurts and cereal. Would definately go back.

Thank you for your lovely review, glad you enjoyed yourself. we hope you do choose to stay with us again on your next visit to Carlisle. Many Thanks Beverley

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