ibis Carlisle City Centre 2 stars

Customer review rating (ALL Rating) 4.3/5 725 reviews

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ibis Carlisle City Centre - Image 1
ibis Carlisle City Centre - Image 2
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Portlands, Botchergate, Car park postcode: CA1 1NT, CA1 1RP CARLISLE, United Kingdom

Description

Hotel extras

  • Desk Fan in the room for cooling. Air Conditioning in Bar and Restaurant only

  • Car parking free of charge for hotel guests when registered on the tablet provided

  • Pets accepted, £10 per pet per day. Rules applicable.

  • "From 3 Nov to 14 Dec 2025, our lift will be fully replaced and not in use these dates

  • Free WIFI in all Areas of the hotel

Our accommodation(s)

Hotel location

ibis Carlisle City Centre

Portlands, Botchergate, Car park postcode: CA1 1NT
CA1 1RP CARLISLE
United Kingdom

GPS:54.890591, -2.92972

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  725 reviews

Customer review rating 4.5/5

Steve H. Friends - Confirmed reviews ALL

As above

Customer review rating 5.0/5

Colin C. Friends - Confirmed reviews ALL

A group of friends on a Friday night away we chose this hotel as it is close to the station 4 min walk and the same to the centre, check in was quick and simple the staff we had contact with were all very friendly and courteous, we would definitely use again.

Dear Colin C., Thank you for your positive feedback regarding your recent stay at ibis Carlisle City Centre. We are pleased to hear that our location suited your needs and that you found the check-in process efficient. It is rewarding to know that our team provided you with friendly service, and we look forward to welcoming you and your friends back in the future. Best regards, Chris ibis Carlisle City Centre

Customer review rating 2.0/5

Tahir M. Solo - Confirmed reviews ALL

Well located and generally comfortable, but unfortunately overshadowed by an unexpected incident. The hotel is in a great location and was a comfortable place to stay overall. However, on the morning of my departure, while I was taking a shower, the metal hatch above the shower fell and bruised my head. I reported the incident to reception, where a staff member took my name and number and assured me that the manager would call me the following day. Unfortunately, I never received any follow-up. Additionally, the water pressure in the sink was poor, some areas of the room could benefit from repainting and general maintenance, the clothes hangers provided were of poor quality, and the placement of towels could be improved, as some were positioned too close to the toilet.

Customer review rating 5.0/5

Pam C. Friends - Confirmed reviews ALL

The staff and the hotel were both brilliant.

Dear Pam C., Thank you for your kind feedback regarding our staff and hotel. We are delighted to hear that you had a brilliant experience during your stay. Your positive comments motivate us to continue providing excellent service. Best regards, Chris ibis Carlisle City Centre

Customer review rating 3.0/5

Angie K. Couples - Confirmed reviews ALL

This was our third time staying at the Ibis Carlisle the location is brilliant very central. However on this occasion our room had No heating for the first two day of our 4day trip, although it is April the temperature was high 13 and low 7! Firstly I was told they were waiting on an engineer. Then a member of staff said heat in May not come on due to the previous week it was warmer weather ?! The unit was blowing out Cold air. It was so cold our towels from shower were still wet the next morning. On our third day I enquired about an engineer update and was told he was on site and hopefully fixed soon. Which thankfully by late afternoon on our bird day we had heat. No apology just automatic false script. Room 236 also had thick dust on surfaces and dust dangling from the ceiling. Poor cleaning. Even for Ibis standards.

Dear Ms. K., Thank you for taking the time to share your feedback regarding your recent stay at ibis Carlisle City Centre. We appreciate your loyalty and are glad to hear that you find our location convenient. However, I regret to learn about the issues you encountered during your visit. I sincerely apologise for the heating problems you experienced in your room. It is our goal to ensure a comfortable stay for all our guests,. This was due to a fault once this was discovered an engineer was called they needed to source a part which delayed fixing the issue I assure you that we strive to resolve such matters as swiftly as possible. Additionally, I appreciate your comments regarding the cleanliness of your room. Your feedback is valuable as it helps us to improve our services. Please know that we take cleanliness very seriously, and I will ensure this matter is brought to the attention of our housekeeping team. Thank you once again for your feedback. We hope to welcome you back soon under more favorable circumstances. Best regards, Chris ibis Carlisle City Centre

Other web-users rate our hotel

  • 747 reviews 9.5/10 Location
  • 823 reviews 6.8/10 Room
  • 701 reviews 9.1/10 Service
  • 7 reviews 5.2/10 WiFi
  • 444 reviews 6.5/10 Cleanliness
  • 247 reviews 8.3/10 Breakfast

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