ibis London Shepherds Bush - Hammersmith Hotel 3 stars

Welcoming clean and comfy - will come again

Clean, comfortable, friendly spacious bedroom . Slept well. Good breakfast selection. Easily accessible to public transport and centrally located.

We come to London Occasionally and wouldn’t pick anywhere else to stay, from arriving to Leaving we get The Best customer service Ever ,The General Manager is 1st class and extremely helpful & All the staff Are also very very helpful, we never have nothing to complain about many Thanks until the next time

Excellent Staff Clean Room Good Nights Sleep Lovely Breakfast

As always, staff very friendly and knowledgeable, and convenient location to Kensington Olympia. Rooms very comfortable and clean and great breakfast.

One overnight stay to attend a TV recording not far from the hotel, in an accessible room.

Kindly kept out case whilst we went out. Room was large, shower spacious and powerful. The bed was so comfortable. Stayed in 3 hotels that weekend, and this was the most comfortable. Staff were friendly and helpful.

I stayed for 3 nights while shopping at the Westfield mall. Arrived Friday evening & departed Monday midday.

Great clean room. Basic but everything you need. I prefer Shepherds Bush area, close to Westfield and restaurants. Great access to city by tube and friendly staff. The only issue this time, I returned early while my room was being serviced and was let in “no questions asked”. Not happy. I could have been anyone.

I have stayed at Ibis,Shepherds Bush approx 9 times normally with one of my sons.Great location friendly staff,nice room,generally don't consider staying anywhere else whilst in London.The only improvements that could be made are,the customer having more control over the air conditioning in the bedrooms(when I first stayed at hotel we could cool the room)maybe a small fridge and slightly more variety on breakfast.But overall still very good hotel.

The hotel was located near many public transportation options, which was nice. Rooms were clean and tidy although felt a little bit low budget (very thin walls). Staff was very friendly and helped with anything, breakfast was satisfying.

Great location for a one night stay in London to see a gig. Clean rooms, easy check in and lovely staff.

One of the switches in our room tripped and we received immediate help to check on it. Staff were helpful. Would be good to upgrade your towels.

It was an overnight stay with my ten year old son for his first gig at the nearby Shepherds Bush Empire (hotel in ideal location for this venue by the way). The staff knew we were off to a gig but must have worked out who we were seeing as a lovely card had been pushed under our door when we got back, referencing the band and with a picture of/quote from the lead singer. A really lovely touch and so nice of them to go that extra mile. All staff I spoke to were super friendly, really helpful and happy. The hotel itself was spotless and breakfast was (in the words of my son) “Epic!”

Well located hotel and quiet and great breakfast but rooms really not up to par with other 3 star hotels or hotels at this price. The bathrooms are too small (more like a portaloo) and toilet water splashes all over feet when you flush. Twin beds too small. More like a budget hostel than a hotel...wouldn’t book here again. Realized too late that for only a few pounds more you can stay at the Dorsett just down the road!