ibis London Shepherds Bush - Hammersmith 3 stars

Customer review rating (ALL Rating) 4.5/5 1,393 reviews

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ibis London Shepherds Bush - Hammersmith - Image 1
ibis London Shepherds Bush - Hammersmith - Image 2
ibis London Shepherds Bush - Hammersmith - Image 3
ibis London Shepherds Bush - Hammersmith - Image 4
3-5 Rockley road, W14 0DJ LONDON, United Kingdom

Description

Hotel extras

  • Cashless Hotel. Card payments only

  • Westfield Discount Voucher up to 25%

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £25/24h. Height restriction 198cm

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Pet friendly accommodation

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Furnished with our new Sweet Bed by ibis beds and bedding, the new ibis room offers the ultimate in comfort: two cosy beds, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet & LCD flat screen TV with all the best channels.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ LONDON
United Kingdom

GPS:51.50344, -0.220422

Telephone
Fax +44 20 7348 2030
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 128 rooms
  • 8 rooms for people with reduced mobility
  • 8 connecting rooms
  • 128 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

FOGGS

Photo out of - FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
30
Accessibility
Accessible service
3-5 Rockley road, W14 0DJ London, United Kingdom
Telephone +44 20 7348 2020

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Credit card

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,393 reviews

Customer review rating 5.0/5

Bridget A. Business - Confirmed reviews ALL

Dear Bridget, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

John P. Solo - Confirmed reviews ALL

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aga Assistant General Manager

Customer review rating 4.0/5

Alison S. Couples - Confirmed reviews ALL

Dear Alison, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, I am sorry to hear that the A/C instructions were not clear. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Peter F. Families - Confirmed reviews ALL

Dear Peter, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.0/5

Otieno J. Business - Confirmed reviews ALL

Dear Otieno, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Dear Bridget, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

John P. Solo - Confirmed reviews ALL

Comfortable room. Personable staff.

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aga Assistant General Manager

Customer review rating 4.0/5

Alison S. Couples - Confirmed reviews ALL

Took an overnight trip to London to go to the theatre and an exhibition. This hotel is just a couple of minutes walk away from Shepherds Bush station on the Central line so it's a great location to stay in. The staff are welcoming and the room was clean and comfortable, although the instructions for the heating were rather convoluted so our room was a bit too warm.

Dear Alison, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, I am sorry to hear that the A/C instructions were not clear. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Peter F. Families - Confirmed reviews ALL

Check in quick and easy, room clean and fresh many places to eat & a short walk to our venue excellent.

Dear Peter, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.0/5

Otieno J. Business - Confirmed reviews ALL

I had a very smooth check in. I arrived early and the front office staff recognized my Accor membership status and allowed me an early check in. The room was clean and the bed comfortable enough.

Dear Otieno, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.0/5

Patrick Q. Couples - Confirmed reviews ALL

Our one night stay was very good, up to a point. The room was clean and the bed comfortable. The breakfast was decent and there was plenty of choice. However, our stay was marred by the fact that, in the morning we could not access any cold water. The shower was too hot and couldn’t be turned down, we couldn’t get cold water at the sink to brush our teeth and have a wash and the toilet wouldn’t flush.

Dear Patrick Q., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, I am sorry to hear that you had an issue with the water temperature in your room. Our Reception is available 24/7 for any issue which can be reported to the Maintenance team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Sarah M. Families - Confirmed reviews ALL

Clean , quiet hotel, friendly staff.

Dear Sarah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aga Assistant General Manager

Customer review rating 1.5/5

Craig M. Business - Confirmed reviews ALL

Bathroom too noisy with other guests using them next door

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. Please accept my sincere apologies for the inconvenience you experienced. I was sorry to learn that you did not receive your invoice following your stay. We are particularly disappointed to see that this issue led to your dissatisfaction, as it is something that could have been resolved very quickly had we been contacted directly by email. Nevertheless, we fully understand your frustration and have now ensured that your invoice has been sent to you. I am also sorry to hear that you were disturbed by noise coming from the neighbouring bathroom. Unfortunately, noise caused by other guests is not always within our control. However, had this been reported to our reception team during your stay, we would have been happy to investigate the matter and take appropriate action where possible to improve your comfort. At ibis, we strive to provide a superior service experience for every guest, and I regret that we fell short of your expectations on this occasion. Thank you for sharing your feedback with us. We appreciate your comments and hope that you will give us another opportunity to provide you with the seamless and comfortable stay that we aim to deliver. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Neil W. Couples - Confirmed reviews ALL

We stayed here while watching a gig a Shepherds Bush Empire. the room had everything we needed, was clean and comfy. Location was great and the Sunday rate was outstanding!

Dear Neil, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Dominic R. Friends - Confirmed reviews ALL

Comfortable room in a good location near transport links

Dear Dominic, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Anthony V. Friends - Confirmed reviews ALL

Excellent location. Excellent Staff - the 3 I engaged with were all happy to help.

Dear Anthony, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Karolina M. Couples - Confirmed reviews ALL

Very pleasant stay, professional staff, clean property, convenient location

Dear Karolina, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

John M. Friends - Confirmed reviews ALL

Two couples staying 2 nights , rooms on first floor , very comfortable, no noise from outside. Staff very friendly and welcoming

Dear John, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Daniel P. Solo - Confirmed reviews ALL

All staff were amazing. Room was just as expected and was lovely to receive the little gifts on arrival.

Dear Daniel, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 5.0/5

Lin Z. Couples - Confirmed reviews ALL

Location is very good on conjunction of Metro and bus, shops and restaurants nearby especially Westfield shopping center helps a lot. Hotel is well managed and values guests' safety and comfort. Breakfast and cleaning has high standard as well. We are very satisfied.

Dear Lin, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 2.5/5

Keru N. Families - Confirmed reviews ALL

We were charged GBP20 for early check-in which I didn't see on the website so that was a bit of a surprise since this hasn't before. The room was also not very clean and the towels looked old and threaded. The photos that the hotel shares of this place are not at all close to the reality. Especially the rooms, they're really small.

Dear Keru N., Thank you for taking the time to share your feedback regarding your stay at the ibis London Shepherds Bush - Hammersmith. We are pleased to hear that you appreciated our location and the short walk to Westfield shopping center. However, I am sorry to learn that aspects of your stay did not meet your expectations. Our standard check-in time is from 3:00 PM, and early check-in carries an additional charge. We are sorry if this was not clearly explained upon your arrival. I am also sorry to hear about the cleanliness concerns and the condition of the towels. Had this been reported during your stay, we would have immediately communicated with our Housekeeping team and taken corrective action to make your stay more comfortable. Please be assured that your comments will be shared with the relevant department for review. Regarding the room size, we understand that it may not have met your expectations. The room dimensions are stated on our website as 16 m² (172 sq ft), but we appreciate that photos can sometimes create a different impression. Thank you again for sharing your experience. We value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back and provide a much better stay in the future. Sincerely, Nicola Front Desk

Customer review rating 2.0/5

Matthew H. Couples - Confirmed reviews ALL

Had significant issue with the climate control they refused to address with maintenance for three day, and then for the last two did not complete. No updates were provided and the front desk staff, bar one young man were unhelpful. This was in stark contrast to our stay four weeks previous where they were excellent. One of the best hotel buffet breakfasts going. Brilliant location to food, shopping and transport, but the consistency in the performance of front desk staff lefty a sour taste in our mouths.

Dear Matthew, Thank you for taking the time to share your feedback following your recent stay. Firstly, I would like to sincerely apologise that your experience did not meet the same high standards you enjoyed during your previous visit three weeks ago. While I am delighted to hear that you continued to enjoy our breakfast offering, I am truly sorry that other aspects of your stay left you disappointed. Please accept my apologies for the communication shortcomings you experienced, particularly regarding the climate control issue in your room. We understand how frustrating it must have been to face delays and not receive timely updates on the progress being made. This is certainly not the level of service we strive to provide. Our team works hard to deliver the best possible experience for every guest, and I am sorry that on this occasion we fell short of your expectations. Your comments have been shared with the relevant departments so that we can review what happened and take steps to improve both our communication and responsiveness moving forward. We value your feedback and your patronage, and we hope that this experience will not overshadow the positive impression from your previous stay. We would welcome the opportunity to restore your confidence in us and provide you with the seamless and attentive service you rightfully expect on your next visit. Thank you, Kind Regards, Nicola - Front Desk

Customer review rating 5.0/5

Hilary H. Couples - Confirmed reviews ALL

I am a regular visitor to this Ibis and feel as if it is home away from home, lovely friendly approachable staff make me feel welcome.

Dear Hilary, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Sarah A. Couples - Confirmed reviews ALL

The area the hotel is located in is very busy and loud (being central London) but I was very impressed with how much sound the windows blocked out when they were closed. The soundproofing inside (e.g. between rooms and the corridor) was not as good, but we didn't have any real issues with that bar being woken by housekeeping working in other rooms. The staff were very welcoming and attentive though and keep the rooms very clean so no complaints, they do a wonderful job.

Dear Sarah, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Susan W. Couples - Confirmed reviews ALL

Stayed for one night. Friendly and helpful staff. Clean room with plenty of electrical points and comfortable bed. Good shower too. Decent breakfast next morning.

Dear Susan, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

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