Name: ibis London Shepherds Bush - Hammersmith | Modern Hotel in London | ALL Accor - ALL
Address: 3-5 Rockley road, LONDON, W14 0DJ, GB
Telephone: +442073482020
Rating: 4.5

ibis London Shepherds Bush - Hammersmith

Vibrant economy hotel, open to everyone

Secure yourself spotless accommodation and an unbeatable city location, ibis London Shepherds Bush positions you within a stone throw of local attractions and handy transport links. And with a hearty breakfast spread each morning, free fibre Wi-Fi throughout, a modern, airy bar and restaurant, efficient tour-booking service, and plush Sweet Beds in every room, we have got you more than covered for the most relaxing, restorative London stay.

A stone throw away form the major city landmarks, ibis Shepherd's Bush can offer the incomparable quality of ibis in a location like no other. Our Sweet Bed will offer the best sleep you can possibly get. Staying with us you can be assured to be as close as it gets to Europe's largest mall, Westfield White City and you can even snag one of our special discount vouchers, up to 25% OFF to enjoy as much as you can without breaking the bank.

Home to the huge Westfield shopping centre, Shepherd's Bush is a buzzing area in the heart of west London with seemingly endless shops and food hotspots. Chelsea, West Kensington and Portobello Market are all within easy reach, so get ready to explore.

Welcome to ibis London Shepherd's Bush. A mere five minutes from Westfield and the local tube stop, our hotel grants you straightforward access to our magnificent city.

Egle Navikaite, Hotel Management

Hotel extras

Cashless Hotel. Card payments only
Westfield Discount Voucher up to 25%
Local Car park (access on Charecroft way satnav:W14 0DQ) £25/24h. Height restriction 198cm
Central line Underground 24/7 on weekends (Friday & Saturday)
Pet friendly accommodation

Our accommodation(s)

Room

Double room with 1 double bed

2 pers. max
16 m² / 172 sq ft

Bedding 1 x Queen size bed(s)
Views: Courtyard View

See availabilities

Room

Twin room with 2 beds

2 pers. max
16 m² / 172 sq ft

Bedding 2 x Single bed(s)

See availabilities

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ LONDON
United Kingdom

GPS:51.50344, -0.220422

+44 20 7348 2020

+44 20 7348 2030

SHEPHERD S BUSH

Railway station

Access: 1 km / 0.62 mi 5 min walk / 2 min drive

PADDINGTON

Railway station

Access: 5 km / 3.11 mi 10 min drive

PADDINGTON STATION

Railway station

Access: 6 km / 3.73 mi 15 min drive

ST PANCRAS

Railway station

Access: 10 km / 6.21 mi 15 min drive

O2 EMPIRE

Opera/symphony/concert hall

Access: 1 km / 0.62 mi 5 min walk / 2 min drive

SHEPHERDS BUSH HALL

Opera/symphony/concert hall

Access: 1.61 km / 1 mi

HAMMERSMITH APOLLO

Opera/symphony/concert hall

Access: 2 km / 1.24 mi

NOTTING HILL

Tourist attraction

Access: 3 km / 1.86 mi 25 min walk / 5 min drive

ROYAL ALBERT HALL

Opera/symphony/concert hall

Access: 3.8 km / 2.36 mi

NATURAL HISTORY

Tourist attraction

Access: 5 km / 3.11 mi 10 min drive

OXFORD CIRCUS

Tourist attraction

Access: 7 km / 4.35 mi 15 min drive

Holland Park

Park

Access: 1.4 km / 0.9 mi 18 min walk / 8 min drive

Hyde Park

Park

Access: 2.3 km / 1.429 mi 30 min walk / 10 min drive

Taxi

1.16 € 1 GBP
Shuttle

1.73 € 1.5 GBP

Shuttle scheduled

Kew Gardens the Botanic Garden

Park

WESTFIELD

Shopping centre/mall

Access: 1 km / 0.62 mi 5 min walk / 2 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Pets welcome
Restaurant
Wheelchair accessible
Wi-Fi
Breakfast
Bar
100% Non Smoking Property

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5 1,225 reviews

Nadine L. Families - 5/28/2026 Confirmed reviews ALL

I have nothing to complain about - I booked a twin room and received what I requested. Yes the elevator is small, yes the room is basic but we had everything we needed and slept well. It is conveniently located within a short walk to the tube station and multiple buses as well to access the downtown core of London. Quite a few options for food choices all within short walking distance as well. The only reason I am not giving a perfect 10 was because we couldn't seem to control the room temperature. It was uncomfortable but everyone has their own preferences.

Dear Nadine, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Robert S. Families - 5/26/2026 Confirmed reviews ALL

I had looked online and had seen there was a double room available. My requirement was a twin or family room as I had my 15 year old daughter travelling with me (I am male). I decided to telephone the hotel to see if the bed in the double room could be split into 2 singles. The person dealing with my enquiry was very polite and helpful and informed me the bed could not be split into two single beds. As an alternative the said they could offer me an accessibility room which had 2 beds in it. As I deemed this would be I proceeded and booked. After travelling 5 hours we checked in and again the staff were polite and helpful. Once we checked in and got the key we went to the room only to find a double bed. I went to reception to notify them of the situation only to be told nothing could be done about it. This unfortunately ruined the stay for me. I tried to find another hotel to stay at but no rooms were available.

Dear Robert, Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and the disappointment it caused during your stay. Firstly, I would like to sincerely apologise for the confusion regarding the room type. At the time of your booking, the hotel was fully booked, and the only available option was a double room. This is why our team initially offered the accessible room as an alternative, as these rooms can sometimes be configured as twin or double depending on availability and setup. Unfortunately, it appears there was a system error that incorrectly indicated the room as a twin configuration, when in fact it had been set as a double. As housekeeping is not on duty later in the afternoon, the reception team was unable to reconfigure the bed for you upon arrival. I fully understand how frustrating this must have been, especially after a long journey, and I am very sorry for this inconvenience. I do appreciate you highlighting that our staff were polite and helpful throughout your interactions. While I’m glad they made a positive impression, I truly wish we could have done more at the time to resolve the situation to your satisfaction. As a gesture of apology, I have added 2,000 points to your membership account. I hope this goes some way in restoring your confidence in us. Once again, please accept my sincerest apologies. We do hope to have the opportunity to welcome you back in the future and provide you with the seamless experience you expected. Kind regards, Nicola Front Desk

Cecile L. Business - 5/26/2026 Confirmed reviews ALL

The hotel is very clean with comfortable rooms, great bed and excellent shower. The breakfast is good I was happy with the choice of foods though sometimes there were a few items running short when it was busy. Good location in walking distance of Olympia and very handy having both the shopping centre and car park next door. Its a shame you don't get a discount on the car park but its still cheaper than parking at the Olympia car park.

Dear Cecile, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Catherine M. Friends - 5/25/2026 Confirmed reviews ALL

Dear Catherine, Thank you for taking the time to share your feedback. We are truly sorry that your stay was affected by the room temperature. Our air system is automatically adjusted based on the outside temperature, and as it has been quite warm recently, the system was set to cooling mode. We completely understand that everyone has different comfort preferences, and we apologize that this did not suit your needs on this occasion. We’re also sorry that we had run out of portable heaters at the time. However, we’re glad that our team was able to assist by providing an extra duvet to help make you more comfortable. Additionally, we’re pleased that we could offer a partial refund as a gesture of apology. Regarding the online check-in, its purpose is to allow guests to input their personal details in advance, helping to speed up and simplify the check-in process upon arrival. We appreciate your feedback and understand that it may not have added value in your specific experience. Thank you again for your comments, and we hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Nicola Front Desk

A. A. Couples - 5/23/2026 Confirmed reviews ALL

The employees humiliated and mocked my platinum status.on the 1st & 2nd day,staff alowed us to us coffee machine,i was happy platinum gets added value here like in other accor hotels.but on 3rd day,the same staff forbid us to use and said YOU HAVE TO PAY in front other guest.even mocking my PLATINUM status.He also said if other hotel gave you coffee its because they want to,not because your PLATINUM status.There are no good intention from the management,only say sorry without any goodwill of compensation

Dear Mr. A., Thank you for taking the time to share your feedback. I am truly sorry for the disappointing experience you encountered during your stay. This is far from the level of service we aim to deliver, especially to our Accor Platinum members, whose loyalty we deeply value. It is correct that Platinum members enjoy a wide range of benefits across Accor hotels. However, complimentary coffee from our machine is not part of the standard benefits in our property. That said, the way this was communicated to you was unacceptable. Your status should have been recognised with respect, and we absolutely could, and should, have shown more appreciation by offering a gesture of goodwill. I sincerely apologise for the way you were spoken to and for any embarrassment caused in front of other guests. Regarding the housekeeping issues, I am equally sorry. Our housekeeping team works hard to ensure rooms are clean and comfortable, and it is disappointing to learn that we fell short. We will investigate this matter thoroughly with the team to ensure such oversights do not happen again. As a gesture of apology and to thank you for your continued loyalty, I have credited 2,500 points to your account. We hope you will give us another opportunity to restore your trust and provide you with the high‑quality experience you should always expect as a Platinum member. Warm regards, Nicola (he/him) Reception