ibis London Shepherds Bush - Hammersmith Hotel 3 stars

Super friendly stuff members. Warm welcome. Enjoyable stay.

Asked for defective bathroom light to be fixed but it didn’t happen. Breakfast “hot” foods were cold. No longer serving chopped up fruit salad. Had to wait more than 10 minutes for a breakfast table, staff trying to ignore me.

quick and easy check in and out. helpful staff

Very satisfactory. Good location and the hotel as usual is quite stylish in line with your company ethos. Polite, well informed staff who answered all queries immediately and knowledgeably. An all round good experience.

Wonderful staff with great service. Great stay

It was a pleasant experience. Quite place, clean rooms and polite staff

Excellent

The staff was friendly and the room was very clean. The breakfast is fine. It is my second time in this hotel and I’m satisfied.

I stay in this hotel every few months and find it to be consistently good. Breakfast this time seemed slightly less organised than usual (some things hadn't been put out), but I think the hotel was quieter than usual. The bed and bathroom were both up to the usual standard. I'll happily stay here again.

room is clean staffs are friendly good location

Overall it was below average. There are some comments I would like to make though 1. the heating in the room was too warm. Plus there were no air circulation - for some reasons the air con would not work. At times we had to open the window for some air circulation 2. the toilet was always damp. This may be due to the poor air circulation 3. the shower pressure was weak. So we took a longer time to rinse and wash off due to weak pressure 4. the pillows were too thin . -it made sleep restless 5. the towels were too thin - drying was a challenge 6. cleanliness was not up to standard. I think housekeeping took short cuts and room was dusty

This is the second time at your hotel and it was no better than the last if not slightly worse. The room was dirty, over heated, could not get it cool, even worse was the bed was so hot to sleep in with everything being artificial fibres apart from the sheets the pillows were like bullets, there was white stuff dripping on the walls which we asked to have cleaned off the walls and ceiling when we went out for the night . Got back to find it had not been but told we would have to pack up and move rooms, it was midnight and it was the last thing we wanted to do, so said no, don’t understand why it could not have been cleaned

Easy to find from the station, easy to check in and nice room.

Really liked this hotel and close to 02 Empire, five minute walk, also close to Westlake shopping centre. Room was good, as was breakfast. Nice relaxed atmosphere in hotel which I think is down to amazing staff, so would definitely recommend and stay again.

Welcoming and friendly staff at reception, room met my expectations, comfortable bed and spacious shower. The only thing I did not like was the noise from the cars on the main road when window was open, which disturbed my sleep in the morning as room was quite warm so to balance the temperature I had to keep the window open during the night. Slept through until cars started moving in the morning...I had to close the window and room became warm again.