ibis London Shepherds Bush - Hammersmith 3 stars

Customer review rating (ALL Rating) 4.5/5 1,236 reviews

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Description

Hotel extras

  • Cashless Hotel. Card payments only

  • Westfield Discount Voucher up to 25%

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £25/24h. Height restriction 198cm

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Pet friendly accommodation

Our accommodation(s)

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ LONDON
United Kingdom

GPS:51.50344, -0.220422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,236 reviews

TripAdvisor Rating  4.3/5  2,531 reviews

Customer review rating 4.5/5

Kevin A. Couples - Confirmed reviews ALL

Perfect location, friendly staff

Dear Guest, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 3.0/5

Hannah S. Business - Confirmed reviews ALL

The staff are fantastic, absolutely lovely and really helpful with any and all enquiries. Asked on arrival if I had a preference for where my room was as I stayed multiple nights. I had a lot of things to unload from the car to my exhibition on the first day so they put me on the floor that links to the car park and elevator which was really kind. Room is very basic and utilitarian but clean and no issues at all - does the job perfectly well. It Was quite loud at night with guests coming down the halls but this is to be expected I suppose, and I had been offered a room in a quieter floor but decided to be closer to the car; that said I think maybe signs in the corridors would help remind people to quieten down in the corridors.

Dear Hannah, Thank you very much for taking the time to share such a detailed review. It’s wonderful to hear that our team made a positive impression and were able to accommodate your needs during your exhibition, your kind words about their helpfulness and friendliness mean a great deal to us. I’m glad the room met your practical needs, though I appreciate your honesty about the areas where the experience could be improved. Your comments about corridor noise, signage, and the overall feel of the room are very valuable. While the design is intentionally simple and functional, we understand the importance of comfort and will certainly take your suggestions on board, especially regarding additional sound‑awareness reminders and bedside sockets. I’m also sorry to hear that your takeaway bag wasn’t removed during your stay. That’s not the level of attention we aim to provide, and your feedback will be shared with our housekeeping team to ensure this doesn’t happen again. Thank you again for your thoughtful insights. We hope the convenience and service you experienced will encourage you to stay with us again, and we’d be delighted to welcome you back for a more seamless visit. Warm Regards, Aga Assistant General Manager

Customer review rating 4.0/5

Esme B. Business - Confirmed reviews ALL

I have been staying once a year at this hotel in Shepherd's Bush for the last 10 years. I feel perfectly at home.

Dear Esme, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Slawomir N. Couples - Confirmed reviews ALL

The hotel is good located, 7 stations from Oxford Circus. Supermarkets, bars and restaurants in the near. Friendly staff, clean room and bathroom, very good mattress for good sleep. The breakfast was good and suficcient, everything fresh and english breakfast available. Organic/bio tea as well.

Dear Slawomir, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Annie B. Business - Confirmed reviews ALL

Very professionally run hotel. Very clean, with lovely obliging staff.

Dear Annie, Thank you very much for your wonderful feedback. We’re delighted to hear that you enjoyed our convenient location, spotless rooms, and the professionalism of our team. It’s especially rewarding to know that our staff made a positive impression with their friendly and helpful service. Your kind words mean a great deal to us, and we hope to have the pleasure of welcoming you back soon. Warm regards, Aga Assistant General Manager

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Other web-users rate our hotel

  • 993 reviews 9.7/10 Location
  • 1,036 reviews 6.5/10 Room
  • 958 reviews 9.3/10 Service
  • 22 reviews 5.3/10 WiFi
  • 508 reviews 8.4/10 Cleanliness
  • 424 reviews 7.4/10 Breakfast

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