ibis London Shepherds Bush - Hammersmith 3 stars

Customer review rating (ALL Rating) 4.5/5 1,226 reviews

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ibis London Shepherds Bush - Hammersmith - Image 1
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3-5 Rockley road, W14 0DJ LONDON, United Kingdom

Description

Hotel extras

  • Cashless Hotel. Card payments only

  • Westfield Discount Voucher up to 25%

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £25/24h. Height restriction 198cm

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Pet friendly accommodation

Our accommodation(s)

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ LONDON
United Kingdom

GPS:51.50344, -0.220422

Telephone
Fax +44 20 7348 2030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,226 reviews

Customer review rating 5.0/5

Claire H. Solo - Confirmed reviews ALL

The staff were professional and extremely helpful. The room was big and cleaned with care.

Dear Claire, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.5/5

Nadine L. Families - Confirmed reviews ALL

I have nothing to complain about - I booked a twin room and received what I requested. Yes the elevator is small, yes the room is basic but we had everything we needed and slept well. It is conveniently located within a short walk to the tube station and multiple buses as well to access the downtown core of London. Quite a few options for food choices all within short walking distance as well. The only reason I am not giving a perfect 10 was because we couldn't seem to control the room temperature. It was uncomfortable but everyone has their own preferences.

Dear Nadine, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 0.5/5

Robert S. Families - Confirmed reviews ALL

I had looked online and had seen there was a double room available. My requirement was a twin or family room as I had my 15 year old daughter travelling with me (I am male). I decided to telephone the hotel to see if the bed in the double room could be split into 2 singles. The person dealing with my enquiry was very polite and helpful and informed me the bed could not be split into two single beds. As an alternative the said they could offer me an accessibility room which had 2 beds in it. As I deemed this would be I proceeded and booked. After travelling 5 hours we checked in and again the staff were polite and helpful. Once we checked in and got the key we went to the room only to find a double bed. I went to reception to notify them of the situation only to be told nothing could be done about it. This unfortunately ruined the stay for me. I tried to find another hotel to stay at but no rooms were available.

Dear Robert, Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and the disappointment it caused during your stay. Firstly, I would like to sincerely apologise for the confusion regarding the room type. At the time of your booking, the hotel was fully booked, and the only available option was a double room. This is why our team initially offered the accessible room as an alternative, as these rooms can sometimes be configured as twin or double depending on availability and setup. Unfortunately, it appears there was a system error that incorrectly indicated the room as a twin configuration, when in fact it had been set as a double. As housekeeping is not on duty later in the afternoon, the reception team was unable to reconfigure the bed for you upon arrival. I fully understand how frustrating this must have been, especially after a long journey, and I am very sorry for this inconvenience. I do appreciate you highlighting that our staff were polite and helpful throughout your interactions. While I’m glad they made a positive impression, I truly wish we could have done more at the time to resolve the situation to your satisfaction. As a gesture of apology, I have added 2,000 points to your membership account. I hope this goes some way in restoring your confidence in us. Once again, please accept my sincerest apologies. We do hope to have the opportunity to welcome you back in the future and provide you with the seamless experience you expected. Kind regards, Nicola Front Desk

Customer review rating 5.0/5

Cecile L. Business - Confirmed reviews ALL

The hotel is very clean with comfortable rooms, great bed and excellent shower. The breakfast is good I was happy with the choice of foods though sometimes there were a few items running short when it was busy. Good location in walking distance of Olympia and very handy having both the shopping centre and car park next door. Its a shame you don't get a discount on the car park but its still cheaper than parking at the Olympia car park.

Dear Cecile, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Customer review rating 4.0/5

Catherine M. Friends - Confirmed reviews ALL

We had a good stay but it was very cold. The heater/ air on was not working Staff offered an extra duvet as they had run out of heaters to hand out. We have since had a partial refund so can’t argue about that.

Dear Catherine, Thank you for taking the time to share your feedback. We are truly sorry that your stay was affected by the room temperature. Our air system is automatically adjusted based on the outside temperature, and as it has been quite warm recently, the system was set to cooling mode. We completely understand that everyone has different comfort preferences, and we apologize that this did not suit your needs on this occasion. We’re also sorry that we had run out of portable heaters at the time. However, we’re glad that our team was able to assist by providing an extra duvet to help make you more comfortable. Additionally, we’re pleased that we could offer a partial refund as a gesture of apology. Regarding the online check-in, its purpose is to allow guests to input their personal details in advance, helping to speed up and simplify the check-in process upon arrival. We appreciate your feedback and understand that it may not have added value in your specific experience. Thank you again for your comments, and we hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Nicola Front Desk

Other web-users rate our hotel

  • 954 reviews 9.7/10 Location
  • 1,015 reviews 6.4/10 Room
  • 941 reviews 9.3/10 Service
  • 26 reviews 6/10 WiFi
  • 489 reviews 8.4/10 Cleanliness
  • 417 reviews 7.8/10 Breakfast
  • 133 reviews 6.3/10 Amenities

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