ibis London Shepherds Bush - Hammersmith Hotel 3 stars

Name: ibis London Shepherds Bush - Hammersmith
Address: LONDON, W14 0DJ, UNITED KINGDOM
Telephone: (+44)0207/3482020
Rating: 4.4

Customer review rating 4.4/5 5,086 reviews

ALLSAFE approved hotel

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ibis London Shepherds Bush - Hammersmith

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+ 20 Services

ibis London Shepherds Bush - Hammersmith Hotel

Vibrant economy hotel, open to everyone

Welcome to ibis London Shepherd's Bush. A mere five minutes from Westfield and the local tube stop, our hotel grants you straightforward access to our magnificent city.

Miss Raphaëlla YVER, Hotel Manager

Secure yourself spotless accommodation and an unbeatable city location: ibis London Shepherd's Bush positions you within a stone's throw of local attractions and handy transport links. And with a hearty breakfast spread each morning, free fibre Wi-Fi throughout, a modern, airy bar and restaurant, efficient tour-booking service, and plush Sweet Beds in every room, we've got you more than covered for the most relaxing, restorative London stay.

A stone throw away form the major city landmarks, ibis Shepherd's Bush can offer the incomparable quality of ibis in a location like no other. Our Sweet Bed will offer the best sleep you can possibly get. Staying with us you can be assured to be as close as it gets to Europe's largest mall, Westfield White City and you can even snag one of our special discount vouchers, up to 25% OFF to enjoy as much as you can without breaking the bank.

Home to the huge Westfield shopping centre, Shepherd's Bush is a buzzing area in the heart of west London with seemingly endless shops and food hotspots. Chelsea, West Kensington and Portobello Market are all within easy reach, so get ready to explore.

Hotel extras

Fitness First £5 session voucher
Westfield Discount Voucher up to 25% (may not be available in the current situation)
Local Car park (access on Charecroft Road to first floor) £11 per day payment by card only
Central line Underground 24/7 on weekends (Friday & Saturday)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ london
united kingdom

Tel: +4402073482020

Fax: (+44)0207/3482030

Check-in from 15h00

Check out up to 12h00

SHEPHERDS BUSH CENTRAL : 31 49 228 94 SHEPHERDS BUSH CENTRAL
SHEPHERDS BUSH : CENTRAL SHEPHERD S BUSH CENTRAL

By plane
CITY AIRPORT At 25km / 15.53 miles
By plane
HEATHROW AIRPORT At 25km / 15.53 miles
By train
PADDINGTON At 5km / 3.11 miles
By train
PADDINGTON STATION At 6km / 3.73 miles
By train
SHEPHERD S BUSH At 1km / 0.62 miles
By train
ST PANCRAS At 10km / 6.21 miles

GPS :51.50344, -0.220422

Hotel services

FOGGS

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Car park
Restaurant
Wheelchair accessible hotel
Wi-Fi
Breakfast
Bar

One Restaurant
One Bar
Breakfast
- Buffet Additional charge
Room service
- Cold snacks
- Hot meals

Wheelchair accessible hotel

Hotel informations
- 128 rooms
- 8 rooms for people with reduced mobility
- No family room
- 8 connecting rooms
- 128 non-smoking rooms
- 4 floors
Languages spoken at the hotel
- French
- Spanish
- English
- Portuguese
- Polish
- Italian
Laundry / Valet Services
- Pressing Additional charge
- Dry cleaning / Ironing
Wi-Fi
- High Speed WiFi
- WiFi in the communal areas
- WiFi at the hotel
- High Speed internet
Entertainment
- Karaoke
Reduced mobility Facilities
100% Non Smoking Property
Check In & Check-out facilities
- Late Checkout
- Express check-out
- Express check-in
Luggage storage
- Luggage storage
Desk equipment available
- Plugs and converters available on desks
- Shoe shine machine
Iron
- Iron at reception
Safe deposit box at reception
- Safe deposit box at reception

West 12 Shopping Centre (£11) Additional charge
- On site
- 172 parking spaces
- Public
- Parking opened 24/7

Shopping mall
Drugstore/pharmacy

Our accommodation(s)

Free Wi-Fi

Double room with 1 double bed

Max. number of persons: 2
Area: From 16 m² / 172 sq ft
Views: Courtyard View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Bathroom products

Twin room with 2 beds

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk

Thin walls terrible breakfast

Tor A. Couples - 11/10/2021 Confirmed reviews ALL

Walks paper thin, can hear what seams like every guest flush their toilet. Breakfast was awfully, food left out so long under hot lamps that it was bone try and overcooked.

Perfect location for the Westfield Shopping Centre

Helen Couples - 10/10/2021 Confirmed reviews ALL

Lovely welcome on arrival. Room simple but clean and spacious and as described. Breakfast was perfect, a good choice of hot and cold items and lots of pastries. Breakfast was available up until 12pm which was fantastic, giving us the opportunity of a lazy morning after a full day shopping!

Average

Lauren Couples - 09/10/2021 Confirmed reviews ALL

Just somewhere to stay, wasn't expecting a lot to be fair, the room was clean and the stay was fine, staff were great, but I wish we had two pillows each or at least bigger pillows as it wasn't a comfortable sleep and the bathroom smelt like urine, made me feel nauseous using it

Great Stay

R G. Couples - 09/10/2021 Confirmed reviews ALL

Lovely warm welcome from friendly and efficient staff..dealt with an overbooking issue that had been caused by computer system malfunction very calmly and quickly. Lovely room, nice bar, great location

Good location

Robert Couples - 09/10/2021 Confirmed reviews ALL

Stayed two nights. Room was clean and all the staff were friendly and helpful throughout our stay. The breakfast was disappointing.

Great Location

Ivan N. Couples - 07/10/2021 Confirmed reviews ALL

Great room, comfortable bed, great shower. All let down by a really nasty breakfast (cold eggs and over grilled cold bacon, nasty coffee). I should also mention the fact that the staff were helpful and attentive.

The hotel is perfectly located and great room

Richard Business - 06/10/2021 Confirmed reviews ALL

Nice greeting, pleasant and clean room, good welcome

good stay

Kevin W. Families - 05/10/2021 Confirmed reviews ALL

Hotel very good, staff very friendly/helpful. Web site awful. on line booking hopeless.

Dear Kevin, Thank you very much for taking time to write a review. It is always a pleasure to receive positive feedback, together with constructive notes on where to improve. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Good location and value for money

Jonathan Friends - 05/10/2021 Confirmed reviews ALL

Extremely good experience. Excellent vfm and very helpful staff

Dear Jonathan We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Clean and basic.

Emma B. Families - 04/10/2021 Confirmed reviews ALL

We enjoyed the stay but, the breakfast had no plates eggs, bacon and toast when we arrived at 9.30am. There were no croissants like last time.Dissapointed with the standard of breakfast.

Dear Emma Thank you very much for taking time to write a review. It is always a pleasure to receive positive feedback, together with a constructive notes what we could do better. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Some details changed, but overall good for the important items.

Ivan J. Solo - 03/10/2021 Confirmed reviews ALL

Room clean, staff friendly, breakfast good.

Good location

Ray Couples - 02/10/2021 Confirmed reviews ALL

Two night stay ,

Good location with no frills

Laura Solo - 30/09/2021 Confirmed reviews ALL

My room was clean and pretty spacious relative to some London hotel rooms. The bed was fairly comfortable with nice bedding. One minor issue is the layout off the room specifically the plugs and mirrors. There were no bedside plugs which I rely on for using my phone for my alarm in the morning. Plus, the only mirror meant straightening my hair while sitting on the floor instead of sitting at the desk as there was no mirror there. This was quite annoying by the second night as the floor was pretty dusty as the rooms were not being cleaned in between due to covid. Also - the bathroom was fine but the shower didn’t have the best water pressure compared to other budget hotels I’ve stayed in and it generally has a weird plastic caravan bathroom style to it.

Dear Laura We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Good stay

Anonymous Business - 30/09/2021 Confirmed reviews ALL

Everything was ok

Dear A., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Good stay, handy location and great personnel

Giorgio G. Solo - 30/09/2021 Confirmed reviews ALL

Been on a short break to London and needed to stay in the Shepherd's Bush area so I got the Ibis for its handy location near the overground station. The hotel is nice, clean and comfortable and on my arrival I was warmly welcomed by the two receptionist - Erika and Sonia - that really made me feel like home. So it has been a very good experience and I am likely to book this hotel again in future if I need to go back to that area.

Dear GIORGIO Thank you very much for your kind review! It is always a pleasure to receive positive feedback. Especially, when you mention our great team. I have shared your comments with the team. Erika and Sonia were especially delighted you have mentioned them on your review. Comments, such as yours serve as a great encouragement to the team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Poor booking experience

Howard R. Families - 27/09/2021 Confirmed reviews ALL

There was an error in my booking and as a result the cost of my stay increased above what i had originally booked. Actual stay was absolutely fine

Dear r. Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your booking experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that your comments have been passed to our IT team. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once again, for your comments. I hope to welcome you back again in the future! Sincerely, Kind regards Raphaella General Manager

Concert stay

guyjt2021 10/09/2021 TripAdvisor review

Our stay was all that we needed it to be, in town for a 2 day concert stopping for 3 nights. Room was suitable for our needs. Covid meant room cleaning etc on request and tea etc picked up from reception.

Dear guyjt2021 Many thanks for your review! It was our pleasure having you stay at Ibis. See you on your next trip hopefully! Best Regards Egle

Normal high standard

934ivanj 02/08/2021 TripAdvisor review

Proper covid restrictions in place to ensure sparkling cleanliness. Clean and comfortable room. Hearty breakfast ( although the bacon bounced around the plate almost cracking it). I find the staff always willing and helpful to cater for most tastes.

Thank you so much for the kind review 934ivanj! See you very soon hopefully in non-covid world :) Take care and remain in a good health for the coming months Raphaella General Manager

Normal high standard

934ivanj Business - 06/02/2021 TripAdvisor review

An efficient and welcoming operation, well adjusted to the Covid 19 situation. Very clean and sanitised with a strict adherence to the rules. The staff were confident and competent in each situation and the wi-fi worked well.

Thank you very much for your review. I am delighted to read your comment about our efficient, welcoming operation and our strict adherence to the rules in this challenging Covid 19 situation. Our guest and staff health & safety is definitely our top priority. Once Again, we appreciate such a feedback and we are looking forward to welcome you back for your next visit in London, Yours sincerely, Francois Zissel Assistant General Manager

Lovely stay

shimibidy 04/02/2020 TripAdvisor review

My recent trip to London was topped off by the lovely hotel staff at Ibis Shepherds Bush. They were friendly, polite and helpful and all times and really made our stay. The room was a good size, clean and comfortable. It's well situated for everything with good travel links. Would definitely stay here again.

Thank you very much for your great 5 star review following your stay with us. It is much appreciated to receive such a positive feedback. I am so thrilled to read that your stay was topped off by our staff. We had indeed a lovely team and I can tell you that they will be delighted to read you great comment. Once again thank you very much for your fantastic review. We are looking forward to welcome you back to our hotel for your next visit to London. Yours sincerely Francois Assistant General Manager,

Our most recent 20 reviews

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