ibis London Shepherds Bush - Hammersmith

ibis London Shepherds Bush - Hammersmith 3 stars

Customer review rating (ALL Rating) 4.5/5 573 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Fitness First £5 session voucher

  • Westfield Discount Voucher up to 25% (may not be available in the current situation)

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £11 per day payment by card only

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Special prices for car rentals using SIXT

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ LONDON
United Kingdom

  • SHEPHERDS BUSH CENTRAL:  31 49 228 94 SHEPHERDS BUSH CENTRAL

  • SHEPHERDS BUSH:  CENTRAL SHEPHERD S BUSH CENTRAL

  • By plane

    CITY AIRPORT At 25km / 15.53 miles

  • By plane

    HEATHROW AIRPORT At 25km / 15.53 miles

  • By train

    PADDINGTON At 5km / 3.11 miles

  • By train

    PADDINGTON STATION At 6km / 3.73 miles

  • By train

    SHEPHERD S BUSH At 1km / 0.62 miles

  • By train

    ST PANCRAS At 10km / 6.21 miles

GPS:51.50344, -0.220422

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our accommodation(s)

Free Wi-Fi

Our guest reviews

Our guest reviews for
ibis London Shepherds Bush - Hammersmith

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  573 reviews

TripAdvisor Rating  4.5/5  2,430 reviews

Certificate of excellence 2022

Good hotel

Customer review rating 3.0/5

Mister N. Business - Confirmed reviews ALL

Hotel was located in an interesting area. Close to the tube and well situated near restaurants.

Dear Mustapha Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

Comfortable and unassuming

Customer review rating 4.5/5

Davidc Friends - Confirmed reviews ALL

Welcomed by friendly reception staff, dealt with very efficiently and quickly, room sparse but adequate and comfortable.

Dear David Thank you very much for your kind comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

A modern, comfortable hotel

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Pros: the hotel is not too big, breakfast is wonderful, rich and includes many hot dishes, the staff were very polite and helpful, the room is convenient and the location is good. Cons: no direct public transportation from/to the airport, no minibar/minifridge in the room, bathroom is a little small and not very equipped.

Dear Raphael Thank you very much for your kind comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Great location for my work meeting

Customer review rating 4.5/5

Sophie B. Business - Confirmed reviews ALL

Very friendly helpful staff clean and tidy rooms not a fan of the weird bathroom pods but overall very good

Dear Sophie Thank you very much for your kind comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Very quiet

Customer review rating 3.5/5

Roger P. Families - Confirmed reviews ALL

It did appear to be many visitors, which made the stay more enjoyable. Check in staff were super efficient and took no time at all. Everything is clean tidy as you would expect. Missed the mini fridge but for one night I can go without.

Dear Roger Thank you very much for your kind comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Good stay

Customer review rating 5.0/5

Margot B. Business - Confirmed reviews ALL

Friendly staff, quick check in and very welcoming, clean room and good choice of tea bags!

Dear Margot Thank you for your kind comments! It was so good to see you in Shepherds Bush! I hope we will have a pleasure to welcome you back again for another good stay with us :) Kind regards Egle

Great hotel at a great location!

Customer review rating 5.0/5

Lina H. Couples - Confirmed reviews ALL

I have the best experience in london and one of the main reason is the stay in ibis shepherd bush! For the start, the receptionist(s) are all so nice and welcoming, willing to assist you above and beyond! Location is strategically located just a stone away from shepherd bush station (both central and southern - easy to go to from gatwick airport). Hotel even accommodate to luggage storage while we walked around town after checking out. Room is so comfortable for the two of us! Have been to lots of hotel in london but will definitely stay at ibis for our next trip!!! Thank you so much!

Dear Sharifah Thank you very much for your kind comments! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Customer review rating 5.0/5

John Q. Solo - Confirmed reviews ALL

Excellent hotel. Comfortable rooms and nice staff. Unfortunately got charged extra and received money back immediately. Just lost out on £13 possible to exchange rates.

Dear John Thank you very much for your kind review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to apologies once again for the overcharge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

friendly, helpful staff

Customer review rating 3.5/5

Philip G. Couples - Confirmed reviews ALL

room clean and quiet; well-sized. Breakfast not as good as it used to be. Poor selection of bread (inc. 'factory' brown and white); and cheese.

Dear Philip Thank you very much for taking time to tell us about your recent stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Maintenance could be improved

Customer review rating 2.0/5

O. Couples - Confirmed reviews ALL

This is my 5th (or 6th?) time staying at Ibis Hotel Shepherd's Bush. The reason I came back was because I was satisfied with my previous stays and its location convenient. However this time, a couple of things irked me. I stayed in room 428. The front door woudn't lock properly unless you give it a really hard pull/push. There were at least twice in which the housekeeper did not lock the door properly. I highlighted it to her, to which she said she will get the maintenance person to look into it. However it was never rectified during my stay. I had to write daily reminders on a note for the housekeeper to pull on the door hard after she exited the room. The other issue was the toilet flush. The mechanism was loose, and whenever I pressed the flush button, the entire flush panel would be hanging loosely and I would have to physically press it back into the wall. In addition, the water would keep flowing into the bowl and this prevented the cistern from filling up. I had to hold the flush panel in place, presumably to hold tight whatever mechanism which had come loose inside, so that the water cistern would fill up fully. I also found that the water pressure in the shower was weak. I am not sure if this is due to me being on the 4th (top) floor. I had stayed in rooms on lower levels in my previous stays. I did not remember the water pressure being so weak. It took quite a bit of time for me to complete my shower. It is really a pity because I loved this hotel, for its price, its location, and its service in general. The staff were as helpful and polite as always. I hope these issues can be rectified.

Dear Hatta Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with out Maintenance team to address the problem and prevent future occurrence. Thank you once again for sharing your experience and I hope we will have a pleasure of welcoming you back again in the future. Sincerely, Kind regards Raphaella General Manager

I like the location

Customer review rating 3.5/5

Adrian M. Couples - Confirmed reviews ALL

Stayed here dozens of times, I like the location and the value for money

Dear Adrian Thank you for your kind comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Well located, dog friendly

Customer review rating 5.0/5

Christine A. Couples - Confirmed reviews ALL

The Shepherd's Bush IBIS is very centrally located - we stayed for an event at Hammersmith Apollo but the close location to Westfield is also great. Dog friendly and we felt very welcome when taking our dog - the housekeeping team we very good with him and parking was brilliant. We will definitely stay again.

Dear Christine Thank you for your kind comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and you will also bring your four legged friend :) Sincerely, Kind regards Raphaella General Manager

Friendly and helpful staff

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

All the staff were very friendly and helpful. Particularly towards a colleague who arrived from overseas with his baggage missing, misplaced by his airline.

Dear Susan Thank you very much for taking time to write about your recent stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

very well located and quiet given urban setting

Customer review rating 4.0/5

Trevor B. Business - Confirmed reviews ALL

We stayed at the hotel for a conference at Olympia which was a 15minute walk away. Rooms were comfortable and spacious and very clean and the hotel well situated for local pubs, restaurants and shops. Only slight issue was that the internet was not working. Minor inconvenience to an otherwise excellent stay.

Dear Trevor Thank you very much for taking time to tell us about your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Please allow me to apologise for no wi-fi during your stay. We were doing us much as we can in order to bring it back in the timely manner, however, the issue was wider spread hence, it took longer to rectify, I apologise for this once again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Extremely clean

Customer review rating 5.0/5

Lin Solo - Confirmed reviews ALL

Helpful, friendly staff. Lovely breakfast. Thank you

Dear Lin Thank you very much for your kind comments! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Family getaway

Customer review rating 5.0/5

Damjan Families - Confirmed reviews ALL

Clean, close to tube, friendly staff, good breakfast!

Dear Damjan Thank you very much for taking time to write a review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Like being at home

TripAdvisor rating 5.0/5

CaritoSanVaz TripAdvisor review

Stay at Ibis Shepherds Bush it’s for me like being at my own home. I have been several time and it’s always a pleasure. The Manager Raphaella is as kind as all her team. The bed super comfy, room tidy and the area very connected to the center.

Dear CaritoSanVaz Thank you very much for your review! It has been a privilege to have you stay with us and I hope we will be able to welcome you back many more times! Our whole team and Raphaella are sending you our best wishes and hope to see you very soon again! Best Regards Egle

GREAT!!!

TripAdvisor rating 5.0/5

traveller245 TripAdvisor review

Have stayed at this hotel a couple of times and the location for us is great. You have Westfields 5 minutes away and also the choice of three tube stations and local shops, pubs and restaurants. This time round the check-in and check-out with the staff was seamless and would definitely have no hesitation in returning to this hotel.

Thank you so much traveller245! It is very rewarding for us to read your comments. Whole Ibis Shepherd's Bush Team will be waiting for your return! Thank you!!!

Perfect Spot

TripAdvisor rating 5.0/5

philbooth2022 TripAdvisor review

this hotel was perfect for what we needed. Being close to Shepherds Bush Empire and also having plenty of parking available. The hotel was good, staff very friendly and helpful. The hotel is very close to a tube station and a large shopping centre that has plenty of restaurants

Dear philbooth2022 Thank you for your amazing review! It is always a pleasure to hear you had a good stay with us. I hope we will be able to welcome you back in the future!

Awesome staff, beautiful hotel!

TripAdvisor rating 5.0/5

Erika C TripAdvisor review

The ibis team is awesome, they are very friendly and helpful. The hotel is very beautiful, very good location close to shopping centers and underground and overground. At our arrival we found an amazing surprise, which made our arrival perfect. Thank you!

Erika Thank you so much for 5 stars! We really appreciate you liked our little surprise in the room :) I hope we will be able to welcome you back again for another great stay with us, once you are back to London :)

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