ibis London Shepherds Bush - Hammersmith 3 stars

Customer review rating (ALL Rating) 4.5/5 1,237 reviews

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ibis London Shepherds Bush - Hammersmith - Image 1
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3-5 Rockley road, W14 0DJ LONDON, United Kingdom

Description

Hotel extras

  • Cashless Hotel. Card payments only

  • Westfield Discount Voucher up to 25%

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £25/24h. Height restriction 198cm

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Pet friendly accommodation

Our accommodation(s)

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ LONDON
United Kingdom

GPS:51.50344, -0.220422

Telephone
Fax +44 20 7348 2030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,237 reviews

TripAdvisor Rating  4.3/5  2,532 reviews

Certificate of excellence 2024

Customer review rating 3.5/5

Tekerek A. M. Families - Confirmed reviews ALL

We had a great time durung our stay. It was close to bus stops and underground. But we were not happy with the hygene. There was snot on the wall which we saw while we try to sleep at night, that was not convenient.

Dear Tekerek, Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our convenient location and proximity to public transportation. We’re truly sorry to learn about the hygiene issue you encountered during your stay. This is not the standard we aim to provide, and we sincerely apologize for the inconvenience caused. We have reviewed your stay details and noted that you were with us for four nights. In situations like this, we encourage guests to inform our reception team immediately so we can arrange a full cleaning with our housekeeping team and resolve the issue promptly. Your feedback is very important to us, and we will use it to ensure our standards remain high. Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much better experience in the future. Kind Regards, Nicola (he/him) - Reception

Customer review rating 4.0/5

Sile A. D. C. Couples - Confirmed reviews ALL

Stayed for 3 nights at beginning of December. Staff were friendly and helpful, room was very clean and comfortable. Very convenient location for everything.

Dear Sile A.,, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Aga Assistant General Manager

Customer review rating 4.5/5

Laurent Z. Solo - Confirmed reviews ALL

The management is keeping this hotel very clean - the rooms are well kept - the breakfast is very nice and the staff is very friendly.

Dear Laurent, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Aga Assistant General Manager

Customer review rating 3.5/5

Habiba K. Solo - Confirmed reviews ALL

I was greeted very warmly by Axel and given info around breakfast,he was very polite and friendly,came down to have breakfast and just filled my plate with food and made a hot drink and came back the worker had taken my plate thinking it was just sitting there i mean woulnt you check the temp of the food or maybe allow 5 mins for someones return the breakfast was rubbish the toaster was overlly slow the eggs were full of water the coffee machine had no milk i had to go grab everything again

Dear Habiba, Thank you for taking the time to share your experience with us. I am pleased to hear that Axel provided you with a warm welcome and friendly service during your stay. However, I regret to learn about the challenges you encountered during breakfast. Your feedback regarding the timing of plate collection and the quality of the food has been duly noted. We strive to offer a pleasant dining experience, and it is concerning to hear that our breakfast did not meet your expectations on this occasion. I assure you that your comments will be reviewed with our team to ensure improvements are made moving forward. Kind Regards, Maiuri Front Desk

Customer review rating 3.5/5

Maria L. Families - Confirmed reviews ALL

Overall experience was good. It was clean. Staff polite and welcoming. Many amenities were missing for example only a bath towel and nothing to dry your hands or face, no toilet brush for toilet cleaning. This made our stay less comfortable than expected.

Dear Maria, Thank you for sharing your feedback. We’re delighted to hear you enjoyed our convenient location next to the underground station and that you found the hotel clean with our staff polite and welcoming. We’re sorry to learn that some amenities were missing during your stay. Please note that additional towels can always be requested from reception, and our housekeeping team will be happy to provide them promptly. For health and safety reasons, toilet brushes are not provided in guest rooms, but our reception team can arrange for housekeeping to assist with toilet cleaning whenever needed. We truly appreciate your comments as they help us improve, and we hope to welcome you back for an even more comfortable stay. Thank you, Kind Regards, Nicola (he/him)

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Other web-users rate our hotel

  • 1,017 reviews 9.6/10 Location
  • 1,051 reviews 6.3/10 Room
  • 947 reviews 9.2/10 Service
  • 25 reviews 3.8/10 WiFi
  • 513 reviews 8/10 Cleanliness
  • 428 reviews 7.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.