ibis London Shepherds Bush - Hammersmith Hotel 3 stars

Customer review rating 4.4/5 4,898 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis London Shepherds Bush - Hammersmith
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Room 1

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Hotel extras

  • Fitness First £5 session voucher

  • Westfield Discount Voucher up to 25% (may not be available in the current situation)

  • Local Car park (access on Charecroft Road to first floor) £11 per day payment by card only

  • Central line Underground 24/7 on weekends (Friday & Saturday)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centrePaying
  • Boat excursions
Business services
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ
london
united kingdom

Tel: +4402073482020

Fax: (+44)0207/3482030

Check-in from 14h00

Check out up to 12h00

  • SHEPHERDS BUSH CENTRAL :  31 49 228 94 SHEPHERDS BUSH CENTRAL

  • SHEPHERDS BUSH :  CENTRAL SHEPHERD S BUSH CENTRAL

  • By plane

    CITY AIRPORT At 25km / 15.53 miles

  • By plane

    HEATHROW AIRPORT At 25km / 15.53 miles

  • By train

    PADDINGTON At 5km / 3.11 miles

  • By train

    PADDINGTON STATION At 6km / 3.73 miles

  • By train

    SHEPHERD S BUSH At 1km / 0.62 miles

  • By train

    ST PANCRAS At 10km / 6.21 miles

GPS :51.50344, -0.220422

Our accommodation(s)

Free Wi-Fi

Double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products

Twin room with 2 beds

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London Shepherds Bush - Hammersmith

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,898 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,393 reviews

Pleasant stay in friendly hotel

Customer review rating 4.4/5

Anonymous Families - 19/10/2020 Confirmed reviews ALL

Have stayed here before always made to feel welcome and at home

Dear Patricia, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush. Thanks a lot for your great feedback and the 10/10!! It means a lot to us! It is always a pleasure to receive compliment. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Do not hesitate to share your experience on our Trip Advisor page https://www.tripadvisor.co.uk/Hotel_Review-g186338-d35…-Reviews-Ibis_London_Shepherds_Bush-London_England.html Thank you again for your lovely comments, and we hope to see you soon. Kind regards Raphaella General Manager

Good safe stay

Customer review rating 4.4/5

Michael Solo - 15/10/2020 Confirmed reviews ALL

Staff excellent staff, no problems.

Dear Michael, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. Thanks a lot for your great feedback and the 10/10, it really means a lot to us! It is always a pleasure to receive compliment. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Do not hesitate to share your experience on our Trip Advisor page https://www.tripadvisor.co.uk/Hotel_Review-g186338-d35…-Reviews-Ibis_London_Shepherds_Bush-London_England.html Thank you again for your lovely comments, and we hope to see you soon. Kind regards Raphaella General Manager

Good experience

Customer review rating 4.4/5

Ash C. Business - 13/10/2020 Confirmed reviews ALL

Rooms were clean and comfortable. Having a free car park next to the hotel is a very positive benefit in London.

Dear Ashvin, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You didn't write anything bad in particular in your comment for for us a 7/10 is bad so if there is anything that went wrong during your stay please feel free to share it with me. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

best sleep and great location

Customer review rating 4.4/5

Maury Solo - 13/10/2020 Confirmed reviews ALL

surprisingly very quiet and relaxed and had a good sleep. other guests were respectful and front door was security shut so only residents could enter and no one else. Slightly pricey but worth it for a night or two.

Dear Morris, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager
Customer review rating 4.4/5

Anonymous Business - 08/10/2020 Confirmed reviews ALL

Stay for work

Dear Andrew, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

Outstanding Stay once more

Customer review rating 4.4/5

Mr K. Couples - 08/10/2020 Confirmed reviews ALL

On Arrival we had the best welcoming Under the circumstances , everywhere was spotless and clean. The staff were outstanding ,Raphaella and Francois are the Best in customer service you could ever ask for both were Extremely Helpful in what ever we asked , we definitely be back many thanks again to a pleasant stay

Thank you so much Mr K.!! It was such a pleasure to welcome you as one of our first guest since we reopened. We hope to see you soon . All the best to you and your wife! Sincerely, Kind regards Raphaella General Manager

Excellent Great Stay

Customer review rating 4.4/5

Jamie H. Business - 08/10/2020 Confirmed reviews ALL

Wonderful management and staff, from booking to checking out

Thank you so much Jamie for taking the time to write a review about your stay! We really appreciate it. See you again soon I hope! Francois is going to be on holiday so you can email me directly if you need anything. Sincerely, Kind regards Raphaella General Manager

Good stay. Comfy beds

Customer review rating 4.4/5

Anonymous Couples - 29/09/2020 Confirmed reviews ALL

Good, front desk staff very welcoming and friendly

Dear Tyler, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Good stay well located for central line

Customer review rating 4.4/5

Anonymous Couples - 18/03/2020 Confirmed reviews ALL

Ibis hotel are functional but comfortable and clean and convenient for what we enquired. It is on the bus route to West End and also on central line for the City. Parking was extremely easy convenient and relatively cheap. Reception very helpful.

Pleasant Stay

Customer review rating 4.4/5

Victor M. Couples - 15/03/2020 Confirmed reviews ALL

Good service

Dear Victor, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Excellent

Customer review rating 4.4/5

Rhonda L. Solo - 14/03/2020 Confirmed reviews ALL

The hotel was ideally located for me to attend a concert I was going to. My room was clean,and my bed was comfortable. Staff were friendly and helpful.

Dear Rhonda, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

other guests not respectful

Customer review rating 4.4/5

Karen U. Families - 10/03/2020 Confirmed reviews ALL

I went for one night arrived and droped bag off on returning a very strong smell of drugs so my son said the staff were trying to find out which room it was coming from, we got changed and left for our evening out. On returning still a very strong smell so just went to bed but the noise from the other rooms was so bad i could not sleep no this is not the fault of the hotel but having paid so much for the room felt i should have just driven home after show instead of staying here, It went quite about 3am after lots of door slamming so i dont think i would stay here again.

Dear Karen, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that not all the aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. We had indeed during your stay issues with the behavior of some of our guests and we asked them to leave the hotel as soon as we found out which room they had The comfort of our guest is one of our main priority. As such should you come back to London please do not hesitate to contact me directly I will offer you a special rate, complimentary breakfast and i will personally take care of your reservation. Sincerely, Francois - Assistant General Manager

For central london without paying central London prices this is a brilliant location.

Customer review rating 4.4/5

Paul Business - 09/03/2020 Confirmed reviews ALL

Have stayed in this Ibis several times,so convienient for Shopping & getting into central London.

Dear Paul, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Well located - comfy beds - helpful staff

Customer review rating 4.4/5

Charlie Families - 08/03/2020 Confirmed reviews ALL

Welcoming clean and comfy - will come again

Dear Claire, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Overnight stay

Customer review rating 4.4/5

V. Couples - 04/03/2020 Confirmed reviews ALL

Clean, comfortable, friendly spacious bedroom . Slept well. Good breakfast selection. Easily accessible to public transport and centrally located.

Good afternoon, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Best Ibis Ever

Customer review rating 4.4/5

Mr K. Couples - 04/03/2020 Confirmed reviews ALL

We come to London Occasionally and wouldn’t pick anywhere else to stay, from arriving to Leaving we get The Best customer service Ever ,The General Manager is 1st class and extremely helpful & All the staff Are also very very helpful, we never have nothing to complain about many Thanks until the next time

Dear Roy, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and very positive feedback. We would like also to take the opportunity to thank you for the gifts that was such a nice intention. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Excellent Stay

Customer review rating 4.4/5

Janet C. Couples - 03/03/2020 Confirmed reviews ALL

Excellent Staff Clean Room Good Nights Sleep Lovely Breakfast

Dear Janet, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

My regular hotel for stays in London

Customer review rating 4.4/5

Stan L. Solo - 03/03/2020 Confirmed reviews ALL

As always, staff very friendly and knowledgeable, and convenient location to Kensington Olympia. Rooms very comfortable and clean and great breakfast.

Dear Stan, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. Always a real pleasure to receive a positive comment from a regular guest. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Staying in Shepherd's Bus

Customer review rating 4.4/5

Colcav Couples - 29/02/2020 Confirmed reviews ALL

One overnight stay to attend a TV recording not far from the hotel, in an accessible room.

Great location

Customer review rating 4.4/5

B. Couples - 29/02/2020 Confirmed reviews ALL

Kindly kept out case whilst we went out. Room was large, shower spacious and powerful. The bed was so comfortable. Stayed in 3 hotels that weekend, and this was the most comfortable. Staff were friendly and helpful.

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