ibis London Shepherds Bush - Hammersmith Hotel 3 stars

Raphaëlle and Francois looked after us really well.

Lovely hotel. Lovely staff. Very co operative.

Had a lovely stay here and the staff were wonderful and attentive. Above all else this was the biggest positive. Food was nice, especially breakfast. Very clean and comfortable rooms.

An efficient and welcoming operation, well adjusted to the Covid 19 situation. Very clean and sanitised with a strict adherence to the rules. The staff were confident and competent in each situation and the wi-fi worked well.

We needed an overnight stay in order to attend a hospital appointment. The hotel was very quiet and the receptionist was friendly, professional and efficient. She had breakfast ready for collection on time. With COVID restrictions we had to eat in our room, but that was acceptable.

Ne changez rien ! ;) Would not change a thing ! ;)

The bed was really comfortable, noticed blue spots on the bedding but nothing major to complain about. Lovely bathroom, water was very hot. Enjoyed that. When entering the room it was very cold, tried putting on the heating and it didn’t work so remained cold in the room. Tv was somewhat very small then i expected and some channels didn’t work. Breakfast layout was lovely but didn’t get the order of breakfast that was requested. Lastly, customer service was lovely; very welcoming and polite.

The staff were well prepared for the Covid rules and helpful in asking for co-operation. They were also pleasant in everyday situations; altogether a pleasant stay.

This is a standard Ibis conveniently located in Shepherds Bush close to both the central and circle tube lines and within fairly easy walking distance of Kensington Gardens. Rooms were only serviced on request which has also been the case in other hotels during the pandemic. There were very few guests due to the covid lock down but I did not feel neglected. There were also a number of restaurants doing take away close by and a Lidl supermarket.

Staff very lovely prepared breakfast for us to take up to room.

This is the second time we've stayed, 5 nights in total. The staff, all of them, make us feel at home and seem genuinely happy to see us, care about how we are doing. In these difficult times the personal caring touch makes a big difference.

Hotel clean and tidy and reception welcoming . Rooms very basic for their cost . I do feel COVID is being used as an excuse to give poor service . Towels limp and grey . I had to empty my bins , clean and tidy my room , refresh my condiments . Basically everything but no reflection in room rate .

We noted that the hotel was quiet possibly due to covid and less travelers. We enjoyed our visit and the beds were so comfortable well done for that. Staff pleasant and great location.

My recent trip to London was topped off by the lovely hotel staff at Ibis Shepherds Bush. They were friendly, polite and helpful and all times and really made our stay. The room was a good size, clean and comfortable. It's well situated for everything with good travel links. Would definitely stay here again.

This is a clean, modern and well run hotel in an excellent location. Just minutes away from Shepherds Bush and Goldhawk Road tube stations. Rooms are comfortable, modern and well heated/air-conditioned. The breakfast is varied and abundant; sausages are very tasty! Staff are pleasant, helpful and efficient.