Information message

ibis London Shepherds Bush - Hammersmith Hotel 3 stars

Customer review rating 4.4/5 5,086 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
ibis London Shepherds Bush - Hammersmith
See on a map
+ 20 Services

Hotel extras

  • Fitness First £5 session voucher

  • Westfield Discount Voucher up to 25% (may not be available in the current situation)

  • Local Car park (access on Charecroft Road to first floor) £11 per day payment by card only

  • Central line Underground 24/7 on weekends (Friday & Saturday)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ london
united kingdom

Tel: +4402073482020

Fax: (+44)0207/3482030

Check-in from 15h00

Check out up to 12h00

  • SHEPHERDS BUSH CENTRAL :  31 49 228 94 SHEPHERDS BUSH CENTRAL

  • SHEPHERDS BUSH :  CENTRAL SHEPHERD S BUSH CENTRAL

  • By plane

    CITY AIRPORT At 25km / 15.53 miles

  • By plane

    HEATHROW AIRPORT At 25km / 15.53 miles

  • By train

    PADDINGTON At 5km / 3.11 miles

  • By train

    PADDINGTON STATION At 6km / 3.73 miles

  • By train

    SHEPHERD S BUSH At 1km / 0.62 miles

  • By train

    ST PANCRAS At 10km / 6.21 miles

GPS :51.50344, -0.220422

Hotel services

FOGGS

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 128 rooms
    • 8 rooms for people with reduced mobility
    • No family room
    • 8 connecting rooms
    • 128 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • French
    • Spanish
    • English
    • Portuguese
    • Polish
    • Italian
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Entertainment
    • Karaoke
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • West 12 Shopping Centre (£11) Additional charge
    • On site
    • 172 parking spaces
    • Public
    • Parking opened 24/7
Boutiques/shopping
  • Shopping mall
  • Drugstore/pharmacy

Our accommodation(s)

Free Wi-Fi

Our guest reviews for
ibis London Shepherds Bush - Hammersmith

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,086 reviews

TripAdvisor Rating 4.5/5

2,410 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Thin walls terrible breakfast

Customer review rating 2.0/5

Tor A. Couples - 11/10/2021 Confirmed reviews ALL

Walks paper thin, can hear what seams like every guest flush their toilet. Breakfast was awfully, food left out so long under hot lamps that it was bone try and overcooked.

Perfect location for the Westfield Shopping Centre

Customer review rating 5.0/5

Helen Couples - 10/10/2021 Confirmed reviews ALL

Lovely welcome on arrival. Room simple but clean and spacious and as described. Breakfast was perfect, a good choice of hot and cold items and lots of pastries. Breakfast was available up until 12pm which was fantastic, giving us the opportunity of a lazy morning after a full day shopping!

Average

Customer review rating 3.5/5

Lauren Couples - 09/10/2021 Confirmed reviews ALL

Just somewhere to stay, wasn't expecting a lot to be fair, the room was clean and the stay was fine, staff were great, but I wish we had two pillows each or at least bigger pillows as it wasn't a comfortable sleep and the bathroom smelt like urine, made me feel nauseous using it

Great Stay

Customer review rating 4.5/5

R G. Couples - 09/10/2021 Confirmed reviews ALL

Lovely warm welcome from friendly and efficient staff..dealt with an overbooking issue that had been caused by computer system malfunction very calmly and quickly. Lovely room, nice bar, great location

Good location

Customer review rating 3.5/5

Robert Couples - 09/10/2021 Confirmed reviews ALL

Stayed two nights. Room was clean and all the staff were friendly and helpful throughout our stay. The breakfast was disappointing.

Great Location

Customer review rating 3.5/5

Ivan N. Couples - 07/10/2021 Confirmed reviews ALL

Great room, comfortable bed, great shower. All let down by a really nasty breakfast (cold eggs and over grilled cold bacon, nasty coffee). I should also mention the fact that the staff were helpful and attentive.

The hotel is perfectly located and great room

Customer review rating 4.5/5

Richard Business - 06/10/2021 Confirmed reviews ALL

Nice greeting, pleasant and clean room, good welcome

good stay

Customer review rating 3.5/5

Kevin W. Families - 05/10/2021 Confirmed reviews ALL

Hotel very good, staff very friendly/helpful. Web site awful. on line booking hopeless.

Dear Kevin, Thank you very much for taking time to write a review. It is always a pleasure to receive positive feedback, together with constructive notes on where to improve. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Good location and value for money

Customer review rating 4.5/5

Jonathan Friends - 05/10/2021 Confirmed reviews ALL

Extremely good experience. Excellent vfm and very helpful staff

Dear Jonathan We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Clean and basic.

Customer review rating 3.5/5

Emma B. Families - 04/10/2021 Confirmed reviews ALL

We enjoyed the stay but, the breakfast had no plates eggs, bacon and toast when we arrived at 9.30am. There were no croissants like last time.Dissapointed with the standard of breakfast.

Dear Emma Thank you very much for taking time to write a review. It is always a pleasure to receive positive feedback, together with a constructive notes what we could do better. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Some details changed, but overall good for the important items.

Customer review rating 3.5/5

Ivan J. Solo - 03/10/2021 Confirmed reviews ALL

Room clean, staff friendly, breakfast good.

Good location

Customer review rating 4.0/5

Ray Couples - 02/10/2021 Confirmed reviews ALL

Two night stay ,

Good location with no frills

Customer review rating 4.0/5

Laura Solo - 30/09/2021 Confirmed reviews ALL

My room was clean and pretty spacious relative to some London hotel rooms. The bed was fairly comfortable with nice bedding. One minor issue is the layout off the room specifically the plugs and mirrors. There were no bedside plugs which I rely on for using my phone for my alarm in the morning. Plus, the only mirror meant straightening my hair while sitting on the floor instead of sitting at the desk as there was no mirror there. This was quite annoying by the second night as the floor was pretty dusty as the rooms were not being cleaned in between due to covid. Also - the bathroom was fine but the shower didn’t have the best water pressure compared to other budget hotels I’ve stayed in and it generally has a weird plastic caravan bathroom style to it.

Dear Laura We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - 30/09/2021 Confirmed reviews ALL

Everything was ok

Dear A., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Good stay, handy location and great personnel

Customer review rating 5.0/5

Giorgio G. Solo - 30/09/2021 Confirmed reviews ALL

Been on a short break to London and needed to stay in the Shepherd's Bush area so I got the Ibis for its handy location near the overground station. The hotel is nice, clean and comfortable and on my arrival I was warmly welcomed by the two receptionist - Erika and Sonia - that really made me feel like home. So it has been a very good experience and I am likely to book this hotel again in future if I need to go back to that area.

Dear GIORGIO Thank you very much for your kind review! It is always a pleasure to receive positive feedback. Especially, when you mention our great team. I have shared your comments with the team. Erika and Sonia were especially delighted you have mentioned them on your review. Comments, such as yours serve as a great encouragement to the team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Poor booking experience

Customer review rating 0.5/5

Howard R. Families - 27/09/2021 Confirmed reviews ALL

There was an error in my booking and as a result the cost of my stay increased above what i had originally booked. Actual stay was absolutely fine

Dear r. Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your booking experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that your comments have been passed to our IT team. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once again, for your comments. I hope to welcome you back again in the future! Sincerely, Kind regards Raphaella General Manager

Concert stay

TripAdvisor rating 5.0/5

guyjt2021 10/09/2021 TripAdvisor review

Our stay was all that we needed it to be, in town for a 2 day concert stopping for 3 nights. Room was suitable for our needs. Covid meant room cleaning etc on request and tea etc picked up from reception.

Dear guyjt2021 Many thanks for your review! It was our pleasure having you stay at Ibis. See you on your next trip hopefully! Best Regards Egle

Normal high standard

TripAdvisor rating 4.0/5

934ivanj 02/08/2021 TripAdvisor review

Proper covid restrictions in place to ensure sparkling cleanliness. Clean and comfortable room. Hearty breakfast ( although the bacon bounced around the plate almost cracking it). I find the staff always willing and helpful to cater for most tastes.

Thank you so much for the kind review 934ivanj! See you very soon hopefully in non-covid world :) Take care and remain in a good health for the coming months Raphaella General Manager

Normal high standard

TripAdvisor rating 4.0/5

934ivanj Business - 06/02/2021 TripAdvisor review

An efficient and welcoming operation, well adjusted to the Covid 19 situation. Very clean and sanitised with a strict adherence to the rules. The staff were confident and competent in each situation and the wi-fi worked well.

Thank you very much for your review. I am delighted to read your comment about our efficient, welcoming operation and our strict adherence to the rules in this challenging Covid 19 situation. Our guest and staff health & safety is definitely our top priority. Once Again, we appreciate such a feedback and we are looking forward to welcome you back for your next visit in London, Yours sincerely, Francois Zissel Assistant General Manager

Lovely stay

TripAdvisor rating 5.0/5

shimibidy 04/02/2020 TripAdvisor review

My recent trip to London was topped off by the lovely hotel staff at Ibis Shepherds Bush. They were friendly, polite and helpful and all times and really made our stay. The room was a good size, clean and comfortable. It's well situated for everything with good travel links. Would definitely stay here again.

Thank you very much for your great 5 star review following your stay with us. It is much appreciated to receive such a positive feedback. I am so thrilled to read that your stay was topped off by our staff. We had indeed a lovely team and I can tell you that they will be delighted to read you great comment. Once again thank you very much for your fantastic review. We are looking forward to welcome you back to our hotel for your next visit to London. Yours sincerely Francois Assistant General Manager,

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in london