ibis London Shepherds Bush - Hammersmith Hotel 3 stars

This is a standard Ibis conveniently located in Shepherds Bush close to both the central and circle tube lines and within fairly easy walking distance of Kensington Gardens. Rooms were only serviced on request which has also been the case in other hotels during the pandemic. There were very few guests due to the covid lock down but I did not feel neglected. There were also a number of restaurants doing take away close by and a Lidl supermarket.

Staff very lovely prepared breakfast for us to take up to room.

This is the second time we've stayed, 5 nights in total. The staff, all of them, make us feel at home and seem genuinely happy to see us, care about how we are doing. In these difficult times the personal caring touch makes a big difference.

Hotel clean and tidy and reception welcoming . Rooms very basic for their cost . I do feel COVID is being used as an excuse to give poor service . Towels limp and grey . I had to empty my bins , clean and tidy my room , refresh my condiments . Basically everything but no reflection in room rate .

We noted that the hotel was quiet possibly due to covid and less travelers. We enjoyed our visit and the beds were so comfortable well done for that. Staff pleasant and great location.

Everything I needed was perfect, price, cleanliness, location, bathroom etc

I have been using Ibis and Accor Group Hotels for 17 years, mainly in France. Mainly Ibis, and a few times Formule1. Always a predictable high standard, definitely value for money. The only negative experienced was poor quality food in Mecure, Norwich. Ibis Shepherd's Bush is good.

Amazing, I would like to thank Paulo (I think that was his name, forgive me if its not) on the front desk for helping me out so last minute. Very polite and professional, many thanks to him again

Having undergone eye surgery that day, the Ibis was perfect for me. Reception staff (Raphaella) were welcoming and helpful. My room was warm, quiet and comfortable. Breakfast was delivered on time & exactly what I needed.

Overall satisfied with our stay. Highly Recommended.

Very clean room , staff very helpful and overall a good stay

Staff friendly, lobby loft clean. Room descent size not overly keen on the bathroom felt like i was on a cruise liner cabin bathroom. The room was not cleaned thoroughly as there was an empty water bottle from a previous guest on the window sill. In this present climate with covid was not very impressed.

Enjoyed it. Shame the tv didn’t work in the main bar eating area though.

A very nice one

Staff very helpful with arrangements which had to be changed because of the obvious. Francois and Raphaella were as friendly and charming in person as they were via email. In difficult circumstances they are doing a great job. Really enjoyed the breakfasts too !