ibis London Shepherds Bush - Hammersmith 3 stars

Dear Jose, Thank you for taking the time to leave a review of your recent stay at our hotel. We greatly appreciate your feedback and are pleased to hear that your experience matched your expectations. We take pride in providing clean and comfortable rooms for our guests, and our staff is dedicated to ensuring that your stay is both pleasant and agreeable. It's wonderful to know that everything was as advertised and that you had a satisfying experience with us. Your positive comments are a great source of motivation for our team as we continue to strive for excellence in serving our guests. We look forward to welcoming you back in the future and providing you with another enjoyable stay. Once again, thank you for choosing our hotel, and we appreciate your kind words. Warm regards, Aga Assistant General Manager

Dear Henry, Thank you for taking the time to share your feedback regarding your recent stay at our property. We greatly appreciate your loyalty as a returning guest since 2012, and we are committed to making your future stays even more enjoyable. We regret to hear that you found the room to be tired during your recent visit. We understand that the comfort and ambiance of our rooms are essential for a pleasant stay, and we are continuously working to enhance our accommodations. Your feedback about the bath gel not being replenished is noted, and we apologize for the oversight. Rest assured, we will address this issue with our housekeeping team to ensure such lapses do not occur in the future. We are delighted that you continue to appreciate our convenient location near Westfield London, and we hope it adds to the overall convenience of your stay. We take pride in providing a clean and comfortable environment for our guests, but we aim to exceed your expectations in every aspect of your stay. If there are specific areas you believe we can improve upon, we would be grateful for any additional insights you can provide. Once again, thank you for choosing our hotel for your stay, and we look forward to welcoming you back on your next visit. Your feedback is valuable to us, and we are dedicated to ensuring your future experiences with us are exceptional. Warm regards, Aga Assistant General Manager

Dear Kathleen, Thank you for sharing your feedback about your recent stay with us. We appreciate your comments, as they help us identify areas where we can improve. We're glad to hear that you found your room to be practical, but we apologize for the noise issue with the floors. We'll look into ways to minimize this disturbance for our guests. Regarding the shower, we appreciate your suggestion about repositioning the soap pumps. We'll certainly take this into consideration to enhance the convenience of our facilities. Your concern about recycling is noted, and we'll take steps to ensure proper recycling practices are in place. We apologize for any inconvenience caused by the disposal of your newspapers in the wrong bin. Your feedback is valuable to us, and we hope you'll consider staying with us again in the future. We aim to provide a more comfortable and environmentally friendly experience on your next visit. Best regards, Aga Assistant General Manager

Dear JASMINE SIEW CHENG A., Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aga Assistant General Manager

Dear m3singh, Thank you for sharing your wonderful experience at our hotel. We are thrilled to hear that you had a great stay and that you enjoyed various aspects of your visit. It's fantastic to know that you found our hotel to be clean, centrally located, and offering great value for everything. We're delighted that you appreciated our breakfast with its variety and fresh offerings, as well as the little extra touches like coffee syrup and cereal toppings. We take immense pride in our staff, and it's heartening to hear that they made such a positive impression on your stay. Jose and Alvaro, in particular, went above and beyond to make your visit memorable. We will make sure to pass on your kind words to them and the entire team. Your feedback is highly appreciated, and we're delighted to have turned around your perception of Ibis hotels. Thank you for choosing to stay with us, and we look forward to welcoming you, your little one, and your dog back in the future for another excellent stay. Warm regards, Aga Assistant General Manager