ibis London Shepherds Bush - Hammersmith Hotel 3 stars

TripAdvisor rating 4.5/5 2,377 reviews
ibis London Shepherds Bush - Hammersmith
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Room 1

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Hotel extras

  • Fitness First £5 session voucher

  • Westfield Discount Voucher up to 25% (available at reception)

  • Local Car park (access on Charecroft Road to first floor) £11 per day payment by card only

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • £5 Reward Voucher to spend at the bar if you chose not to have your room cleaned (Planet21)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ
london
united kingdom

Tel: +4402073482020

Fax: (+44)0207/3482030

Contact email

Check-in from 14h00

Check out up to 12h00

  • SHEPHERDS BUSH CENTRAL :   31 49 228 94 SHEPHERDS BUSH CENTRAL

  • SHEPHERDS BUSH :   CENTRAL SHEPHERD S BUSH CENTRAL

  • By plane

    CITY AIRPORT At 25km / 15.53 miles

  • By plane

    HEATHROW AIRPORT At 25km / 15.53 miles

  • By train

    PADDINGTON At 5km / 3.11 miles

  • By train

    PADDINGTON STATION At 6km / 3.73 miles

  • By train

    SHEPHERD S BUSH At 1km / 0.62 miles

  • By train

    ST PANCRAS At 10km / 6.21 miles

GPS :51.50344, -0.220422

Our accommodations

Free Wi-Fi

Double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Twin room with 2 beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London Shepherds Bush - Hammersmith

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,731 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,377 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good price / value ratio

Customer review rating 4.4/5

Ib Business - 17/01/2020 Confirmed reviews ALL

Small room, not much of storage space, but for the promo price I got in October it did a good job. The fried oil kitchen smell from outside was the low of the stay, preventing me from getting fresh air into the room... Decent breakfast choice. 4 beers on tap incl. Guiness and Stella, selection of frozen pizzas on menu for dinner / lunch (plus other stuff, but didn't go for that). Friendly staff. Fast check in/out. Reliable laundry service.

Good value hotel. Great location and pleasant stay.

Customer review rating 4.4/5

R. E. Couples - 16/01/2020 Confirmed reviews ALL

Great location for what we wanted. Lovely clean spacious room. Only slight moan was at breakfast. Tables were not being cleared so not many places to sit with clean tables and not pleasant to eat in a really messy surroundings. Otherwise reception staff friendly and helpful.

Dear Rik, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I am so sorry to read that we let you down on this occasion with the breakfast experience. This is not the level of service I am expecting from our team and i will speak with them to make sure it does not happen again. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Pleasent

Customer review rating 4.4/5

Anonymous Families - 15/01/2020 Confirmed reviews ALL

Everything worked

Good evening, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Great value hotel

Customer review rating 4.4/5

H G. Solo - 15/01/2020 Confirmed reviews ALL

A friendly hotel that gives a lot for the price. Also a nice breakfast. Would be perfect if there was a safe in the room.

Good evening, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

The staff is amazing

Customer review rating 4.4/5

Kaisa Friends - 13/01/2020 Confirmed reviews ALL

We stayed there for two nights and immediately when we got to the hotel, the staff was so nice to us and we felt really welcomed. We also got a little note from the staff and that was honestly the sweetest thing ever! The rooms were big and our beds were really comftortable. Huge points to the staff for being so friendly and helpful! I don’t think I have ever seen staff so nice that we had.

Wow what a great review, me and the team we are absolutely thrilled with this and we loved reading it. Thank you so much for sharing and we can't wait for you to come back and visit us again. Many thanks, Francois - Assistant General Manager.

Good as always

Customer review rating 4.4/5

Dani Families - 13/01/2020 Confirmed reviews ALL

Super friendly stuff members. Warm welcome. Enjoyable stay.

Wow thank you Daniela, such a great comment especially coming from a returning guest. I am sure your next stay will be as pleasant as the other one. Many thanks, Francois - Assistant General Manager.

Bad breakfast experience, poor maintenance

Customer review rating 4.4/5

Anonymous Solo - 07/01/2020 Confirmed reviews ALL

Asked for defective bathroom light to be fixed but it didn’t happen. Breakfast “hot” foods were cold. No longer serving chopped up fruit salad. Had to wait more than 10 minutes for a breakfast table, staff trying to ignore me.

Dear Catherine, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again I am sorry that we failed to meet your expectations on this occasion and that it had an impact on the overall experience of your stay. Should you be coming back to London, please contact me directly I will offer you a special rate complimentary breakfast and I will personally look after your booking. Yours sincerely, Francois Zissel Assistant General Manager

exellent service

Customer review rating 4.4/5

Holly Couples - 07/01/2020 Confirmed reviews ALL

quick and easy check in and out. helpful staff

Dear Holly, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Staff very polite and attentive. Room clean and well equipped. Breakfast satisfactory.

Customer review rating 4.4/5

Patrick Couples - 06/01/2020 Confirmed reviews ALL

Very satisfactory. Good location and the hotel as usual is quite stylish in line with your company ethos. Polite, well informed staff who answered all queries immediately and knowledgeably. An all round good experience.

Dear Patrick, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Friendly

Customer review rating 4.4/5

Gilbert Y. Couples - 06/01/2020 Confirmed reviews ALL

Wonderful staff with great service. Great stay

Dear Gilbert, Thank you very much for taking the time to score our hotel following your stay with us. I hope that you will give us another opportunity to welcome you back soon, Many thanks again, Sincerely, Francois Assistant General Manager

Pretty good stay

Customer review rating 4.4/5

Jasper P. Families - 05/01/2020 Confirmed reviews ALL

It was a pleasant experience. Quite place, clean rooms and polite staff

Dear Jasper, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

I always enjoy staying at the Ibis Shepherds Bush.

Customer review rating 4.4/5

Andrew M. Families - 02/01/2020 Confirmed reviews ALL

Excellent

Dear Andrew, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. It is always a pleasure to receive a positive feedback especially coming from a regular guest. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Nice place and very good location

Customer review rating 4.4/5

Yifat Couples - 30/12/2019 Confirmed reviews ALL

The staff was friendly and the room was very clean. The breakfast is fine. It is my second time in this hotel and I’m satisfied.

Good evening, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again and happy New Year. Sincerely, Francois Assistant General Manager

Straightforward and comfortable as always

Customer review rating 4.4/5

Mark T. Business - 29/12/2019 Confirmed reviews ALL

I stay in this hotel every few months and find it to be consistently good. Breakfast this time seemed slightly less organised than usual (some things hadn't been put out), but I think the hotel was quieter than usual. The bed and bathroom were both up to the usual standard. I'll happily stay here again.

Dear Mark. Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I am sorry to read that we let you a bit down on this occasion with the breakfast. I hope that you will give us another opportunity to welcome you back soon, Many thanks again and happy New Year. Sincerely, Francois Assistant General Manager

Connie L.

Customer review rating 4.4/5

Connie L. Families - 26/12/2019 Confirmed reviews ALL

room is clean staffs are friendly good location

Good afternoon, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again and happy New Year. Sincerely, Francois Assistant General Manager

Stay At Ibis Shepherd Bush

Customer review rating 4.4/5

Claudia T. Families - 25/12/2019 Confirmed reviews ALL

Overall it was below average. There are some comments I would like to make though 1. the heating in the room was too warm. Plus there were no air circulation - for some reasons the air con would not work. At times we had to open the window for some air circulation 2. the toilet was always damp. This may be due to the poor air circulation 3. the shower pressure was weak. So we took a longer time to rinse and wash off due to weak pressure 4. the pillows were too thin . -it made sleep restless 5. the towels were too thin - drying was a challenge 6. cleanliness was not up to standard. I think housekeeping took short cuts and room was dusty

Customer review rating 4.4/5

Julien P. Couples - 24/12/2019 Confirmed reviews ALL

This is the second time at your hotel and it was no better than the last if not slightly worse. The room was dirty, over heated, could not get it cool, even worse was the bed was so hot to sleep in with everything being artificial fibres apart from the sheets the pillows were like bullets, there was white stuff dripping on the walls which we asked to have cleaned off the walls and ceiling when we went out for the night . Got back to find it had not been but told we would have to pack up and move rooms, it was midnight and it was the last thing we wanted to do, so said no, don’t understand why it could not have been cleaned

Olympia @ Christmas

Customer review rating 4.4/5

Kate B. Families - 23/12/2019 Confirmed reviews ALL

Easy to find from the station, easy to check in and nice room.

Dear Lisa, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. Thanks a lot for your great feedback and the 10/10. It is always a pleasure to receive compliment. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Do not hesitate to share your experience on our Trip Advisor page https://www.tripadvisor.co.uk/Hotel_Review-g186338-d35…-Reviews-Ibis_London_Shepherds_Bush-London_England.html Thank you again for your lovely comments, and we hope to see you soon and Merry Christmas :) Kind regards Raphaella General Manager

Great Stay - Recommend

Customer review rating 4.4/5

Vet1995 Friends - 21/12/2019 Confirmed reviews ALL

Really liked this hotel and close to 02 Empire, five minute walk, also close to Westlake shopping centre. Room was good, as was breakfast. Nice relaxed atmosphere in hotel which I think is down to amazing staff, so would definitely recommend and stay again.

Dear Susan, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Assistant General Manager

Miss

Customer review rating 4.4/5

Caroline H. Couples - 20/12/2019 Confirmed reviews ALL

Welcoming and friendly staff at reception, room met my expectations, comfortable bed and spacious shower. The only thing I did not like was the noise from the cars on the main road when window was open, which disturbed my sleep in the morning as room was quite warm so to balance the temperature I had to keep the window open during the night. Slept through until cars started moving in the morning...I had to close the window and room became warm again.

Dear Caroline, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. Our Ibis hotels have an ‘air cooling’ system in place which does differ from air conditioning. This system is partly dependent on the external temperature. I can only apologies if this was to warm on this occasion. I hope that you will give us another opportunity to welcome you back in the future, Many thanks again and happy New Year. Sincerely, Francois Assistant General Manager
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