ibis London Shepherds Bush - Hammersmith 3 stars

Customer review rating (ALL Rating) 4.5/5 1,262 reviews

Best price
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ibis London Shepherds Bush - Hammersmith - Image 1
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3-5 Rockley road, W14 0DJ LONDON, United Kingdom

Description

Hotel extras

  • Cashless Hotel. Card payments only

  • Westfield Discount Voucher up to 25%

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £25/24h. Height restriction 198cm

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Pet friendly accommodation

Our accommodation(s)

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ LONDON
United Kingdom

GPS:51.50344, -0.220422

Telephone
Fax +44 20 7348 2030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,262 reviews

TripAdvisor Rating  4.3/5  2,532 reviews

Certificate of excellence 2024

Customer review rating 2.5/5

Jolyon A. Solo - Confirmed reviews ALL

I found the room rather tatty. The toilet blocked and there was no brush to use to unblock it. The shower had a repaired floor that made it uncomfortable to use. Think I saw an earwig walking across the floor. Felt like a cheap Motel and not like the more modern Ibis hotels that I stay at regularly in France. It is my second stay in an Ibis in London and I’d say neither were as good as a Premier Inn. The power sockets are also annoying. They are a long way from the bed.

Dear Jolyon, Thank you for sharing your feedback with us. We are truly sorry to hear that your stay did not meet your expectations. We apologize for the issues you experienced with the toilet. Had reception been informed, our maintenance team would have been sent promptly to resolve the problem. We are also sorry about the shower floor repair making it uncomfortable to use. Again, our team would have investigated this and arranged a room move if necessary. Regarding the insect you mentioned, we sincerely regret this and would have asked housekeeping to check and address the matter immediately if reported. We understand your disappointment and are sorry if your experience did not reflect the standards you are used to at Ibis. We also note your comments about the power sockets and will take this into consideration for future improvements. As a gesture of apology and in recognition of your loyalty as a Gold member, we have credited 2,500 points to your ALL membership account. We hope you will give us another chance to welcome you back, as we would love the opportunity to provide you with a much better experience next time. Thank you, Kind Regards, Nicola (he/him) - Reception

Customer review rating 3.0/5

Joelle L. Families - Confirmed reviews ALL

Pros, Very well located, friendly and very helpful staff , Clean Cons, Rooms are dated, needs a revamp, especially bathroom and towels

Dear Joelle, Thank you very much for your feedback. We are delighted to hear that you appreciated our convenient location, the friendliness and helpfulness of our staff, and the cleanliness of the hotel. We are sorry if the room did not meet your expectations and take your comments about the dated décor and bathroom into consideration as we continue to improve our facilities. Regarding the towels, we apologize for any inconvenience. If reception had been informed during your stay, our housekeeping team would have been happy to check and provide replacements immediately. We truly value your feedback and hope to have the opportunity to welcome you back, aiming to provide a much better experience next time. Thank you, Kind Regards, Nicola (he/him) - Reception

Customer review rating 5.0/5

Nicola C. Families - Confirmed reviews ALL

Great, stay, really well located. On arrival the receptionist was very welcoming and told us how to access the car park easily. In previous years we were aware of this and were walking through the shopping centre. This certainly made things much easier especially for my Mum who has slight mobility issues. Would definitely return.

Dear Nicola, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Aga Assistant General Manager

Customer review rating 2.0/5

Kim H. Solo - Confirmed reviews ALL

Pros: Its a bed & a hot shower. Cons: A lot of light under the door from the corridor, creaking floors, persons about and vocal throughout the night. Fan/heater to room not working. Not enough tables available at breakfast.

Dear Kim, Thank you for taking the time to share your feedback. We are glad to hear that you appreciated the comfort of our bed and the hot shower. We are sorry if the room was not quiet enough during your stay. If this had been mentioned prior to or during check-in, our reception team would have been happy to arrange a room move to ensure a more restful night. We also regret that the fan/heater was not working properly and would have sent maintenance to assist if informed. Regarding breakfast, we apologize if there were not enough tables available at the time you visited. Our team works hard and quickly to make sure every guest has space to enjoy their meal, and we are sorry if this was not the case during your stay. As a gesture of apology and in recognition of your loyalty as an ALL Member, we have credited 2,500 points to your membership account. We appreciate your comments and are sorry if we did not meet your expectations. We hope you will give us another opportunity to welcome you back and provide a much improved experience next time. Thank you, Kind Regards, Nicola (he/him) - Reception

Customer review rating 5.0/5

Olivia H. Solo - Confirmed reviews ALL

I stayed for one night and the check in process was quick. The location was perfect for quick access to the tube and restaurants near by.

Dear Olivia, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Aga Assistant General Manager

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Other web-users rate our hotel

  • 1,024 reviews 9.7/10 Location
  • 1,067 reviews 6.3/10 Room
  • 955 reviews 9.2/10 Service
  • 26 reviews 4.5/10 WiFi
  • 519 reviews 7.9/10 Cleanliness
  • 425 reviews 7.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.