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ibis London Shepherds Bush - Hammersmith Hotel 3 stars

Customer review rating 4.4/5 5,099 reviews

ALLSAFE approved hotel

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ibis London Shepherds Bush - Hammersmith
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+ 20 Services

Hotel extras

  • Fitness First £5 session voucher

  • Westfield Discount Voucher up to 25% (may not be available in the current situation)

  • Local Car park (access on Charecroft Road to first floor) £11 per day payment by card only

  • Central line Underground 24/7 on weekends (Friday & Saturday)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ london
united kingdom

Tel: +4402073482020

Fax: (+44)0207/3482030

Check-in from 15h00

Check out up to 12h00

  • SHEPHERDS BUSH CENTRAL :  31 49 228 94 SHEPHERDS BUSH CENTRAL

  • SHEPHERDS BUSH :  CENTRAL SHEPHERD S BUSH CENTRAL

  • By plane

    CITY AIRPORT At 25km / 15.53 miles

  • By plane

    HEATHROW AIRPORT At 25km / 15.53 miles

  • By train

    PADDINGTON At 5km / 3.11 miles

  • By train

    PADDINGTON STATION At 6km / 3.73 miles

  • By train

    SHEPHERD S BUSH At 1km / 0.62 miles

  • By train

    ST PANCRAS At 10km / 6.21 miles

GPS :51.50344, -0.220422

Hotel services

FOGGS

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 128 rooms
    • 8 rooms for people with reduced mobility
    • No family room
    • 8 connecting rooms
    • 128 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • French
    • Spanish
    • English
    • Portuguese
    • Polish
    • Italian
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Entertainment
    • Karaoke
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • West 12 Shopping Centre (£11) Additional charge
    • On site
    • 172 parking spaces
    • Public
    • Parking opened 24/7
Boutiques/shopping
  • Shopping mall
  • Drugstore/pharmacy

Our accommodation(s)

Free Wi-Fi

Our guest reviews for
ibis London Shepherds Bush - Hammersmith

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,099 reviews

TripAdvisor Rating 4.5/5

2,412 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent staff

Customer review rating 5.0/5

Dean T. Couples - 20/10/2021 Confirmed reviews ALL

The staff were excellent, they acknowledged our stay was for a special occasion and went above and beyond.

Good stay

Customer review rating 5.0/5

Lucy H. Solo - 19/10/2021 Confirmed reviews ALL

I booked this hotel because it was very near Shepherds Bush Empire as I was going to an event there. It was so easy to get to. Room/bathroom was very clean and spacious. Bed was very comfy. Staff were very friendly and helpful. Will stay here again.

well Located

Customer review rating 5.0/5

Anonymous Friends - 18/10/2021 Confirmed reviews ALL

Great

Comfy stay

Customer review rating 5.0/5

Tika Friends - 17/10/2021 Confirmed reviews ALL

Simple but comfy room, everything you need for a lovely weekend break in London!

Excellent Stay in Ibis Shepherds Bush London

Customer review rating 4.5/5

David Couples - 15/10/2021 Confirmed reviews ALL

Stayed in the hotel for 2 nights purpose was to attend concert at O2 theatre, very pleasant stay room / public areas were very clean and staff very helpful.

Good stay

Customer review rating 5.0/5

Jessica Solo - 14/10/2021 Confirmed reviews ALL

Good place to stay, close to the station so easy access to tube and right next to Westfields in London. Only thing I will say is that I wish the plug socket was right next to the bed, easier to charge the phone and be able to talk and WhatsApp at the same time.

Dear Jessica, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

It was ok

Customer review rating 3.0/5

Anonymous Couples - 12/10/2021 Confirmed reviews ALL

The facilities were OK. The bed was very creaky and not so comfy. We were kept awake by the downpipe of other rooms going through our room so everytime someone flushed their toilet we had it going through our room. We were also awoken on Monday morning about 3am to noisy guests playing bass music.

Dear Katy Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

Thin walls terrible breakfast

Customer review rating 2.0/5

Tor A. Couples - 11/10/2021 Confirmed reviews ALL

Walks paper thin, can hear what seams like every guest flush their toilet. Breakfast was awfully, food left out so long under hot lamps that it was bone try and overcooked.

Dear V., Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

Perfect location for the Westfield Shopping Centre

Customer review rating 5.0/5

Helen Couples - 10/10/2021 Confirmed reviews ALL

Lovely welcome on arrival. Room simple but clean and spacious and as described. Breakfast was perfect, a good choice of hot and cold items and lots of pastries. Breakfast was available up until 12pm which was fantastic, giving us the opportunity of a lazy morning after a full day shopping!

Dear Helen, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Average

Customer review rating 3.5/5

Lauren Couples - 09/10/2021 Confirmed reviews ALL

Just somewhere to stay, wasn't expecting a lot to be fair, the room was clean and the stay was fine, staff were great, but I wish we had two pillows each or at least bigger pillows as it wasn't a comfortable sleep and the bathroom smelt like urine, made me feel nauseous using it

Dear Lauren, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

Great Stay

Customer review rating 4.5/5

R G. Couples - 09/10/2021 Confirmed reviews ALL

Lovely warm welcome from friendly and efficient staff..dealt with an overbooking issue that had been caused by computer system malfunction very calmly and quickly. Lovely room, nice bar, great location

Dear Richard, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Good location

Customer review rating 3.5/5

Robert Couples - 09/10/2021 Confirmed reviews ALL

Stayed two nights. Room was clean and all the staff were friendly and helpful throughout our stay. The breakfast was disappointing.

Dear Robert, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

Great Location

Customer review rating 3.5/5

Ivan N. Couples - 07/10/2021 Confirmed reviews ALL

Great room, comfortable bed, great shower. All let down by a really nasty breakfast (cold eggs and over grilled cold bacon, nasty coffee). I should also mention the fact that the staff were helpful and attentive.

Dear Ivan, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

The hotel is perfectly located and great room

Customer review rating 4.5/5

Richard Business - 06/10/2021 Confirmed reviews ALL

Nice greeting, pleasant and clean room, good welcome

Dear Richard, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

good stay

Customer review rating 3.5/5

Kevin W. Families - 05/10/2021 Confirmed reviews ALL

Hotel very good, staff very friendly/helpful. Web site awful. on line booking hopeless.

Dear Kevin, Thank you very much for taking time to write a review. It is always a pleasure to receive positive feedback, together with constructive notes on where to improve. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Concert stay

TripAdvisor rating 5.0/5

guyjt2021 10/09/2021 TripAdvisor review

Our stay was all that we needed it to be, in town for a 2 day concert stopping for 3 nights. Room was suitable for our needs. Covid meant room cleaning etc on request and tea etc picked up from reception.

Dear guyjt2021 Many thanks for your review! It was our pleasure having you stay at Ibis. See you on your next trip hopefully! Best Regards Egle

Normal high standard

TripAdvisor rating 4.0/5

934ivanj 02/08/2021 TripAdvisor review

Proper covid restrictions in place to ensure sparkling cleanliness. Clean and comfortable room. Hearty breakfast ( although the bacon bounced around the plate almost cracking it). I find the staff always willing and helpful to cater for most tastes.

Thank you so much for the kind review 934ivanj! See you very soon hopefully in non-covid world :) Take care and remain in a good health for the coming months Raphaella General Manager

Normal high standard

TripAdvisor rating 4.0/5

934ivanj Business - 06/02/2021 TripAdvisor review

An efficient and welcoming operation, well adjusted to the Covid 19 situation. Very clean and sanitised with a strict adherence to the rules. The staff were confident and competent in each situation and the wi-fi worked well.

Thank you very much for your review. I am delighted to read your comment about our efficient, welcoming operation and our strict adherence to the rules in this challenging Covid 19 situation. Our guest and staff health & safety is definitely our top priority. Once Again, we appreciate such a feedback and we are looking forward to welcome you back for your next visit in London, Yours sincerely, Francois Zissel Assistant General Manager

Lovely stay

TripAdvisor rating 5.0/5

shimibidy 04/02/2020 TripAdvisor review

My recent trip to London was topped off by the lovely hotel staff at Ibis Shepherds Bush. They were friendly, polite and helpful and all times and really made our stay. The room was a good size, clean and comfortable. It's well situated for everything with good travel links. Would definitely stay here again.

Thank you very much for your great 5 star review following your stay with us. It is much appreciated to receive such a positive feedback. I am so thrilled to read that your stay was topped off by our staff. We had indeed a lovely team and I can tell you that they will be delighted to read you great comment. Once again thank you very much for your fantastic review. We are looking forward to welcome you back to our hotel for your next visit to London. Yours sincerely Francois Assistant General Manager,

Rod Nicholl-Yorkshire

TripAdvisor rating 5.0/5

Rod N Solo travel - 08/12/2019 TripAdvisor review

This is a clean, modern and well run hotel in an excellent location. Just minutes away from Shepherds Bush and Goldhawk Road tube stations. Rooms are comfortable, modern and well heated/air-conditioned. The breakfast is varied and abundant; sausages are very tasty! Staff are pleasant, helpful and efficient.

We really enjoyed 5 star rating and this kind of great feedback, thank you so much Rod. I hope that we will have the chance to welcome you back soon. Many thanks - Francois - Assistant General Manager

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