ibis London Shepherds Bush - Hammersmith 3 stars

Customer review rating (ALL Rating) 4.4/5 1,688 reviews

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ALLSAFE approved hotel

Hotel extras

  • Fitness First £5 session voucher

  • Westfield Discount Voucher up to 25% (may not be available in the current situation)

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £11 per day payment by card only

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Pet friendly accommodation

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
United Kingdom

GPS:51.50344, -0.220422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar


Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,688 reviews

TripAdvisor Rating  4.5/5  2,475 reviews

Certificate of excellence 2023

all as advertised

Customer review rating 4.5/5

Jm Business - Confirmed reviews ALL

clean room, agreeable staff, and everything as advertised.

Dear Jose, Thank you for taking the time to leave a review of your recent stay at our hotel. We greatly appreciate your feedback and are pleased to hear that your experience matched your expectations. We take pride in providing clean and comfortable rooms for our guests, and our staff is dedicated to ensuring that your stay is both pleasant and agreeable. It's wonderful to know that everything was as advertised and that you had a satisfying experience with us. Your positive comments are a great source of motivation for our team as we continue to strive for excellence in serving our guests. We look forward to welcoming you back in the future and providing you with another enjoyable stay. Once again, thank you for choosing our hotel, and we appreciate your kind words. Warm regards, Aga Assistant General Manager

Satisfactory stay but can be better

Customer review rating 3.5/5

Henry Friends - Confirmed reviews ALL

I stayed at this property for the 5th time now since 2012. The room feels tired now. Still love the location to Westfield London. Bath gel empty since day 1 and never replenished. The hotel does it job of providing a clean stay, nothing more.

Dear Henry, Thank you for taking the time to share your feedback regarding your recent stay at our property. We greatly appreciate your loyalty as a returning guest since 2012, and we are committed to making your future stays even more enjoyable. We regret to hear that you found the room to be tired during your recent visit. We understand that the comfort and ambiance of our rooms are essential for a pleasant stay, and we are continuously working to enhance our accommodations. Your feedback about the bath gel not being replenished is noted, and we apologize for the oversight. Rest assured, we will address this issue with our housekeeping team to ensure such lapses do not occur in the future. We are delighted that you continue to appreciate our convenient location near Westfield London, and we hope it adds to the overall convenience of your stay. We take pride in providing a clean and comfortable environment for our guests, but we aim to exceed your expectations in every aspect of your stay. If there are specific areas you believe we can improve upon, we would be grateful for any additional insights you can provide. Once again, thank you for choosing our hotel for your stay, and we look forward to welcoming you back on your next visit. Your feedback is valuable to us, and we are dedicated to ensuring your future experiences with us are exceptional. Warm regards, Aga Assistant General Manager

Small practical room but the floors are noisy for neighbours. The shower needs to have the soap pumps repositioned as they are too close to the taps.

Customer review rating 2.5/5

. Families - Confirmed reviews ALL

You need to recycle. My newspapers were thrown into the landfill bin

Dear Kathleen, Thank you for sharing your feedback about your recent stay with us. We appreciate your comments, as they help us identify areas where we can improve. We're glad to hear that you found your room to be practical, but we apologize for the noise issue with the floors. We'll look into ways to minimize this disturbance for our guests. Regarding the shower, we appreciate your suggestion about repositioning the soap pumps. We'll certainly take this into consideration to enhance the convenience of our facilities. Your concern about recycling is noted, and we'll take steps to ensure proper recycling practices are in place. We apologize for any inconvenience caused by the disposal of your newspapers in the wrong bin. Your feedback is valuable to us, and we hope you'll consider staying with us again in the future. We aim to provide a more comfortable and environmentally friendly experience on your next visit. Best regards, Aga Assistant General Manager

Still a good stay cos of location but

Customer review rating 3.0/5

Jasmine Friends - Confirmed reviews ALL

I hv stayed here when it’s new and enjoyed it, but now on this stay, I noticed an unfavourable smell in the room corridor and the room too doesn’t smell fresh or clean. Dust around, like on tv& floor is dusty too. No hand towel. Shower cubicle missing some parts of plastic tubing to keep water in. Just generally, hotel rooms are not upkept esp in toilets, felt shabby

Dear JASMINE SIEW CHENG A., Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aga Assistant General Manager

Great stay

TripAdvisor rating 5.0/5

m3singh Families - TripAdvisor review

Really lovely hotel, clean, central and great value for everything. Breakfast was great, lots of variety and fresh. Coffee was delicious and little added extra touches like syrup for coffee and variety of toppings for your cereal made it a great spread. The best part of this hotel though was the staff! Absolute credit to the hotel, I came into the hotel stressed and flustered with my 1 year old and dog. Immediately Jose helped me out, gave sweets to my little one and treats to my dog. Staff really want above and beyond to help my out throughout my stay. I’ve stayed at an Ibis abroad and wasn’t too impressed but this trip has definitely turned me around. Thank you to all the staff there were many but Jose and Alvarez were the only names I manage to get.

Dear m3singh, Thank you for sharing your wonderful experience at our hotel. We are thrilled to hear that you had a great stay and that you enjoyed various aspects of your visit. It's fantastic to know that you found our hotel to be clean, centrally located, and offering great value for everything. We're delighted that you appreciated our breakfast with its variety and fresh offerings, as well as the little extra touches like coffee syrup and cereal toppings. We take immense pride in our staff, and it's heartening to hear that they made such a positive impression on your stay. Jose and Alvaro, in particular, went above and beyond to make your visit memorable. We will make sure to pass on your kind words to them and the entire team. Your feedback is highly appreciated, and we're delighted to have turned around your perception of Ibis hotels. Thank you for choosing to stay with us, and we look forward to welcoming you, your little one, and your dog back in the future for another excellent stay. Warm regards, Aga Assistant General Manager

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Other web-users rate our hotel

  • 1,000 reviews 9.6/10 Location
  • 1,154 reviews 6.9/10 Room
  • 1,026 reviews 9.1/10 Service
  • 34 reviews 7/10 WiFi
  • 604 reviews 8.4/10 Cleanliness
  • 492 reviews 6.7/10 Breakfast

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