ibis London Shepherds Bush - Hammersmith 3 stars

Customer review rating (ALL Rating) 4.4/5 1,798 reviews

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Description

Hotel extras

  • Cashless Hotel. Card payments only

  • Westfield Discount Voucher up to 25%

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £11/24h. Height restriction 198cm

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Pet friendly accommodation

Our accommodation(s)

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ LONDON
United Kingdom

GPS:51.50344, -0.220422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,798 reviews

TripAdvisor Rating  4.5/5  2,503 reviews

Certificate of excellence 2024

Excellent Stay

Customer review rating 5.0/5

Mr K. Families - Confirmed reviews ALL

This Hotel is outstanding, the Manager and her staff Have the Best customer service ever , we will definitely return Thank you.

Perfect location

Customer review rating 4.5/5

Naomi Couples - Confirmed reviews ALL

Great location for a visit to shepards bush empire. Parking was easy and breakfast was very nice. Staff were friendly. Only thing - the bed wasn’t the most comfiest but, over all a very good choice of hotel.

Dear Naomi, Thank you for your feedback! We're thrilled to hear that our location was perfect for your visit to Shepherds Bush Empire, and that you found parking convenient and enjoyed our breakfast offerings. We appreciate your kind words about our friendly staff. We'll certainly take note of your comments about the bed for future improvements. We hope to have the pleasure of welcoming you back soon for another enjoyable stay! Sincerely, Aga Assistant General Manager

Well located

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

It was very convenient and well located. Near to supermarkets and also the shopping mall.

Dear Serene, Thank you for sharing your experience! We're delighted to hear that you found our location convenient, with easy access to supermarkets and the shopping mall. We hope to welcome you back for another enjoyable stay soon! Sincerely, Aga Assistant General Manager

amazing vegan friendly breakfast!great location- clean room- friendly staff

Customer review rating 5.0/5

Ilaria Business - Confirmed reviews ALL

The hotel has a great location, just off sheperd bush tube/overground station and shepherd bush market . the room was clean and bed was comfy. Staff was very friendly and professional. the highlight of the stay was an amazing breakfast buffet, with a lot of options for vegan, as well as meat eaters and vegetarian. highly reccomend this place !

Dear ilaria, Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us. It's wonderful to know that you found our location convenient and our rooms clean and comfortable. Our team works hard to provide exceptional service, and we're delighted that you found them friendly and professional. We're especially glad that you enjoyed our vegan-friendly breakfast buffet. We strive to offer a variety of options to accommodate all dietary preferences, and we're thrilled that you found it amazing. Thank you for recommending us! We hope to have the pleasure of welcoming you back on your next visit to the area. Warm regards, Aga Assistant General Manager

Poor standard to a high price

Customer review rating 2.0/5

Peter N. Business - Confirmed reviews ALL

Both the room, and the breakfast was below expectations

Dear Peter, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aga Assistant General Manager

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Other web-users rate our hotel

  • 1,163 reviews 9.7/10 Location
  • 1,299 reviews 6.9/10 Room
  • 1,102 reviews 9.2/10 Service
  • 32 reviews 7.6/10 WiFi
  • 635 reviews 8.2/10 Cleanliness
  • 540 reviews 6.9/10 Breakfast
  • 6 reviews 10/10 Sustainability

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