ibis Northampton Centre Hotel 2 stars

We use this hotel a lot during football season, lovely staff, great location and carpark right next door

Could not sleep until 1.40AM in the morning (I was on the third floor, room 312) 'thanks' to the two women occupying the room opposite to mine: having loud conversations on hands free . mobile in the corridor, slamming their room door. Plus a few other people doing the same from midnight onwards Breakfast counter had no bowls - they had to bring them out on request - had salt jar (with no label on it) next to breakfast cereals, yoghurt and milk section, instead of being where it should have been - next to the hot plates and English breakfast set. Result, filled two bowls with yoghurt and milk, just to have the young lass behind the counter to say 'Sir, you have put salt on your breakfast'. They had to throw away the content of the two bowls which was a waste. When I asked for sugar soon after, I was told how many little sachets I'd need: she picked four from the cabinet her side of the counter and gave it to me. Why were not the sugar sachets or a jar on the counter, I am not sure. Maybe a training matter? On the positive side, both the young British lady who welcomed me at check-in was good and so was the one at check out yesterday, around 11:30 (Cristina?) - she took care of my rucksack in the left luggage.

I stayed in this hotel for one night and I was given the room 333 after checking in. I found that all the towels were used and wet and I took a video on that. I reflected this situation at night after going back from work and requested a clean towel as what I needed was just a shower. I do not want to complain initially but when I got back the room and I also found that the bottle of shampoo was empty. It is very strange to me that ibis hotel offers such room to their customers.

Other rooms were extremely loud. Wouldn’t choose to stay again if we had the choice

Lovely. Good staff. It was eye opening and reassuring that the hotel staff were kind to the Afghani Refugees. V important.

Great location. Clean pleasant room

Very satisfactory

Room very very basic dark hairs on sheet under douvet stained carpet and children running up and down corridors until stupid o clock in morning also noted group of pre teen children messing about with drinks machine and pouring lots of drinks out then leaving them around machine with staff oblivious

Staff were very pleasant and welcoming and helped with special request for my wife.

I stayed for one night to attend a city centre event. The location of the hotel was ideal. Overall the hotel was adequate but is probably in need of a refresh as it’s a bit tired and functional. But it was reasonably priced and you get what you pay for. The staff were very friendly and helpful.

One room had lots of cobwebs by the wooden headboard, at the bottom The alarm kept going off around 10am not just once, All 3 rooms only had one towel in them and even after asking for more, we only received bath towels and no hand towels were provided.

Cheap and cheerful

The staff was friendly and the room was clean. The breakfast was delicious.

The second night was particularly noisy, with a large Wedding part staying at the Hotel. I lost half a nights sleep and had to complain, both to the night staff and the people concerned. Only one small lift was working, out of two, with no access to stairs, posing an extra Covid risk. The room was not serviced during my stay either.

The staff and rooms at the IBIS in central Northampton are superb . Bedroom and bathroom are just what you need and the breakfast is absolutely fabulous. All the staff make you feel welcome and will sort any problems you have out and they are always friendly and polite.