ibis Styles Birmingham Centre Hotel 3 stars

The overall quality needs to be improved. We booked for a family room and the space was quite small. Also the sofa bed was very uncomfortable so one of us had to put the mattress on the floor and sleep there. There was also cold air coming from the window even though it was closed. The toilet roll holder was broken. The breakfast was not very high quality and needs improvement.

The highlight if our stay was the staff. Each and everyone had a smile on their face and really appeared to enjoy their work.

Easy to find, great location (walking to Broad Street), friendly staff, comfortable bed, good breakfast and secure parking at reasonable cost

Lovely stay at the Hotel but the poor service at Breakfast with having to ask for cups, bowls, knifes, forks and hot breakfast items as all had gone and nothing came out together.

having just returned from my xmas holiday, i'm yet to email the GM about the situation at the Ibis hotel we stayed in. we'd booked for 2 nights prior to our holiday. 2 kids my husband and myself. we arrived late at night - no heating in room, spoke to managers on site but the best we were told was there's a problem in the whole building but unfortunately they cannot contact for the work To be sorted. Now - winter season , no heating- having paid over £140 , with 2 young kids - I couldn't do this to my family- I had to take them to a warmer place to stay - Novotel hotel for an extra £84....pls get in touch with me asap - I informed them would contact the GM about this- so the 2 managers on site on the days are aware but seemed helpless.

Quick check in, staff were excellent, room was clean and tidy, coffee and tea facilities and breakfast great

Great

Clean room.

First time I've experienced a mattress topper and a mattress cover on top aswell poor standard for a big hotel chain

Have stayed a few times always a friendly welcome

ok

Staff at check-in and check-out were friendly and efficient. As was the assistance provided in finding the car park - though having this information provided on the website, in the confirmation email or in the app would have been more helpful. There is not much space to pull up outside the hotel. The instructions for the heating/air con were clear but the dial was missing from the front of the control panel, so there was no way to change it. In my opinion having a lift, with no lights working, was a security risk. There are two lifts so I think that the defective lift should have been taken out if service. I was told that the lift company had been informed, but being able to see only by the glow of the floor lights (until there were no other floors to stop at) could have been dangerous. A warning sign on the lift door, on the ground floor only, was insufficient. I returned to the hotel at 23:30 and the lights were out then, and had not been fixed when I left at 07:30

I have been staying at this hotel for over 10 years, since before it was an Ibis. It's position for venues or shopping is great. The underground car park is a big bonus and well worth the fee. However the quality of the breakfast has suffered from the accountants squeeze. The sausages and scrambled egg could not be any cheaper quality if they tried!!!

Comfy beds, everything you'd want in a value for money hotel. Reasonably central with good breakfast.

Room heating was not working. We were not informed of this on check in. On our second day when we raised the issue, we were told that it was not working and was due a service overhaul. On both mornings the breakfast food continually ran short.