ibis Portsmouth Centre Hotel 3 stars

I rang to cancel my booking in line with government advice on social distancing, and was told that there would be no refund or a good will gesture on behalf of the hotel. I appreciate that my booking was non refundable but due to the exceptional circumstances I feel some good will on behalf of the Hotel would have been in order.

Outstanding

I requested a quiet room away from the lift area and was given a room far away from the lift area so was not disturbed by noise at all. The only slight negative was the heating was set to 26 degrees which was far too hot but did manage to work out the settings to lower the temperature after repeated attempts.

One night stay for catching ferry following morning

Rooms are nice, bathroom very restricted for space

Booked the room previous night. Everything from checking in to checking out went smoothly. Location of the hotel was also ideal for going to my work the following day.

We arrived late from our ferry crossing. As always the staff were pleasant and helpful but, as I hadn't ben able to check in on-line, there was some confusion over the bill as the recptionist failed to register my card for purchases at the hotel. Otherwise all went well, as it has done on the numerous occasions we've stayed there.

A well located hotel, but that’s pretty much where it stops. A pokey room, with a window that doesn’t have a decent seal so there’s a howling gale, a tv that has a mind of its own through the night (switching on every 20/30 minutes), noisy guests at 3am, a breakfast that didn’t live up to hotel adverts, and a reception that wasn’t interested in my feedback and didn’t apologise for my terrible stay. Not good.

Error again as to my Silver card Status when booking in. Reception did not have me as a card holder, yet the Housekeeper clearly does as the usual gifts were in the room. My status is clear on the website and membership site, and always did before. Annoying when you spend as much at Ibis Hotels as I do in a year. Fernanda Inglesias was as usual excellent, perhaps the others could follow her example.

Was woken up twice to the smell of cannabis. However, the room was to a good standard, clean and tidy with adequate supplies. Staff were friendly and helpful.

Your staff were superb, friendly, helpful and willing. The hotel was very clean, bright and fresh. The towels and bed linin were top quality. On the negative side, despite the excellent design, we found the room too small about which we know you can do nothing. But despite all the positive comments, our one complaint is that your pillows are atrocious, hard, unbending and downright uncomfortable! We stayed two nights but seriously considered leaving after the first as we had a sleepless night. Overall, in conclusion, price for price, this is a great hotel and we would recommend it but for Bly. Short stay.

Would be better if it offered discount car parking in a near by car park as the hotel car parking is very limited. The only downside as it cost me £10 for parking

overnight stay following ferry trip back from France

Great welcome. Friendly staff. Well appointed room, although the bathroom window was draughty. The food was delicious, I had my evening meal and breakfast there. The only downside was the extra charge for car parking... Not ideal, but you made up for it by allowing my colleague to park free of charge. Would definitely recommend.

Hotel was good staff ....were very good Not your fault but there was smoker near us