Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 606 reviews

Mercure Telford Centre Hotel - Image 1
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ALLSAFE approved hotel

Hotel extras

  • BT Sports showing in Bar Lounge

  • Pet Friendly

  • Central Location

  • Onsite carpark with space for up to 300 vehicles

  • Fitness centre with heated indoor swimming pool, a jacuzzi, steam room and gym

Our accommodation(s)

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
United Kingdom

GPS:52.68128, -2.446585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Iron Masters

We pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources and the provenance and traceability of our food is vitally important to us.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  606 reviews

TripAdvisor Rating  4.0/5  294 reviews

Certificate of excellence 2023

Weekend break

TripAdvisor rating 5.0/5

Caryl R TripAdvisor review

Our stay was lovely, room.was tidy and immaculate and clean. Restruant was amazing we had a luvly warm welcome from Yuen, and again we came back at night to restraunt and service was amazing,nothing was too much trouble for Yuen. Shes is such a lovely person, we had a little chat so we get to know around telford a bit better aswell. Will be coming back again soon. Thank you much Yuen. X

Expensive stay for little reward

Customer review rating 2.5/5

Lomac Business - Confirmed reviews ALL

Staff pleasant. Breakfast fine. Shower water temperature cold no matter what I did (assume set to cool), on second morning had a body wash instead. Room cold and no easy way to get warm and radiators off. For £356 for a 2 night stay I'll not be staying again.

Dear NICOLA L., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

cancel booking without agree

Customer review rating 0.5/5

Reservation A. Business - Confirmed reviews ALL

Other colleague room cancelled somehow and traveller and A. not cancelled. but hotel keep said we cancelled but we haven't got any notification regarding the cancel. End up colleague need to go another hotel which is 30 minute away.

The hotel is not responsible for this issue as explained.

mecure review

TripAdvisor rating 5.0/5

Will C TripAdvisor review

lovely hotel with amazing comfy beds with amazing showers , breakfast has been on point everytime ive came here! the staff are all wonderful and cheerful especially Shan and Yuen who have always had a massive smile on there face

Dear willcV3580FN, Thank you for taking the time to review Mercure Telford Centre Hotel. We are delighted that you found our beds and showers comfortable, and that our breakfast has been to your satisfaction each time you have visited. It is wonderful to hear that Shan and Yuen have always made you feel welcome with their cheerful personalities. We strive to make sure all of our guests feel as comfortable as possible while staying in our hotel, so it is excellent to hear that we are succeeding in this endeavor. We hope you will visit us again soon! Sincerely, Kyle Griffiths General Manager


TripAdvisor rating 5.0/5

volkan y TripAdvisor review

Thank you Shan ! We had a very nice dinner thanks to you. Because of you, my family and I will come here often . But we are waiting in line because it is crowded, please find a solution . Thank you so much Shanx

Dear 505volkany, Thank you for your kind words about our restaurant and our team member, Shan. We are delighted that you and your family enjoyed your dinner with us and plan to visit us again. At Mercure Telford Centre Hotel, we strive to provide excellent service for all our guests. We understand how inconvenient it can be waiting in line so we make sure to constantly review our processes to ensure the best experience for everyone. Your feedback is important to us and we will continue to look for opportunities to improve and provide a seamless experience at all times. We look forward to welcoming you back again soon! Sincerely, Kyle Griffiths, General Manager

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Other web-users rate our hotel

  • 599 reviews 9.5/10 Location
  • 1,358 reviews 6.1/10 Room
  • 1,136 reviews 8.4/10 Service
  • 27 reviews 4.4/10 WiFi
  • 615 reviews 5.8/10 Cleanliness
  • 492 reviews 6.8/10 Breakfast
  • 263 reviews 6.3/10 Value
  • 196 reviews 5.5/10 Wellness Area

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