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Mercure Telford Centre Hotel 4 stars

Customer review rating 4.1/5 169 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

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How it works?
Mercure Telford Centre Hotel
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+ 12 Services

Hotel extras

  • We Welcome all Guests & Families

  • Open for Essential Travellers

  • 24hr food and beverage available, along with a full English Breakfast & Dinner menu.

  • A free onsite carpark with space for up to 300 vehicles

  • Laundry Service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Beauty salon
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Telford Centre Hotel

Forge Gate
Telford Centre
TF3 4NA telford
united kingdom

Tel: +441952217680

Fax: (+44)1952/217681

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM INT At 75km / 47 miles

  • By car

    M54 JUNCTION 5 At 1km / 0 miles

  • By train

    TELFORD CENTRAL At 1km / 1 miles

Our accommodation(s)

Classic room - 1 double bed

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft

Classic room - 2 single beds

  • Max. number of persons: 2

Privilege room - 1 king size bed

  • Max. number of persons: 2

Accessible room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft

Standard Room - 2 single beds

  • Max. number of persons: 2
  • Views: Garden View, City View *

Subject to availability

  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

Iron Masters

Type of cuisine: Regional

We pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources and the provenance and traceability of our food is vitally important to us.

BAR

Lunch and dinner are served daily until 22:00 in the Hotel's bar. Our onsite bar is a great place to meet friends for relaxing drinks or meet up with colleagues or clients for an impromptu business meeting.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 372

  • Maximum capacity: 475 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Telford Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

169 reviews

tripadvisor

TripAdvisor Rating 4.0/5

21 reviews

'Breakaway'

Customer review rating 4.5/5

Michael E. Couples - 10/06/2021 Confirmed reviews ALL

The first time in a long time that we were able to leave home and enjoy a night away in a hotel. From our welcome on arrival to our departure all staff were extremely helpful, friendly and professional. The facilities were good, the bed comfortable and food / drink pleasing. 'Covid' precautions were adhered to so we felt safe and cared for

Challenging experience

Customer review rating 2.0/5

Michael K. Families - 25/05/2021 Confirmed reviews ALL

We were disappointed in many respects - food, drinks, room size, under staffed, no hot water, no accessible shower (shown on website photograph in accessible room, etc. However the receptionist and colleague were very helpful and tried their best in a challenging situation.

Dear MICHAEL K., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Well positioned near town and my work

Customer review rating 5.0/5

Paul A. Business - 21/05/2021 Confirmed reviews ALL

All staff make you feel at home and are always friendly and helpful

Dear PAUL A., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Bad experience

Customer review rating 0.5/5

Lee H. Business - 13/05/2021 Confirmed reviews ALL

Unable to book the room without breakfast included which was £50 for a meal I don't eat. The worst internet connection I've experienced in a hotel unable to stream anything.

Dear LEE H., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please be aware that it is cheaper to book direct as we offer a price match guarantee, guests receive a 5% discount when booking direct. There are also different meal plans to select online such as Room Only, Bed and Breakfast and also Dinner, Bed and Breakfast. When choosing a rate please ensure your filters do not have ticked boxes to ensure it finds all relevant rates. If you are not able to book a Room Only rate for any reason we can remove breakfast from the rate as long as you have not booked via a third party website such as booking.com/Expedia and have booked direct via our brand website. Rates do depend on availability and at the time you book. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Bad shower

Customer review rating 3.0/5

Andrew Business - 13/05/2021 Confirmed reviews ALL

Another visit a different room but same bad experience with a really bad shower and just a 0/10 for the bathroom over all

Dear ANDREW K., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Not to bad

Customer review rating 3.5/5

Neil Business - 20/02/2021 Confirmed reviews ALL

Reception staff where very friendly, shower was rubbish and a little choice on the bap would have been nice instead of getting the same thing every day.

Dear NEIL C., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Comfortable first stay

Customer review rating 5.0/5

Farah Business - 16/02/2021 Confirmed reviews ALL

Very welcoming hotel. Very clean and comfortable, with good hygiene and social distancing measures in place. Ample parking. Helpful and friendly staff. This was my first time staying at this hotel, and I would stay again.

Dear FARAH M., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Unfortunately room was very cold

Customer review rating 2.0/5

Daljit S. Business - 10/02/2021 Confirmed reviews ALL

Radiator was not very hot. Room was very cold, so had to use the hairdryer to help warm it up.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. The room you stayed in does in fact have a heat setting on it's air conditioning panel which can also be operated by a member of staff at the front desk - please let us know of any problems during your stay so these can get rectified before the day of departure. Sincerely, Melissa Bowers Front Office Supervisor

Sheikh Alim Business Stay

TripAdvisor rating 4.0/5

sheikhalim Business - 02/02/2021 TripAdvisor review

Nice clean room. Good value. Near amenities. Good receptionist. Unfortunately due to Vovid-19 issues the gym and spa was not open. My room was a little noisy due outside canopy. Would recommend again. Pleasant.

Parking ticket

Customer review rating 3.5/5

Anonymous Business - 10/01/2021 Confirmed reviews ALL

Very good except I have been given a parking ticket despite putting my registration in and checking with staff twice that my reg had been accepted

Dear SARAH W., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Clean and comfortable

Customer review rating 4.5/5

Paul A. Business - 09/01/2021 Confirmed reviews ALL

Fantastic staff who make you feel like you are one of the family. Nothing is too much trouble

Dear PAUL A., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Friendly, staff and great features

Customer review rating 4.0/5

Emmanuelle Couples - 31/12/2020 Confirmed reviews ALL

We had a great stay at Mercure Telford center. The staff is absolutely amazing, always friendly and here to help. The room was nice and comfy with everything needed for a good stay. We used the swimming pool and the hot tub everyday during our stay and it was a fantasti! Definitely recommend this hotel.

Dear EMMANUELLE G., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Good hotel and services

Customer review rating 5.0/5

Dillwant K. Solo - 17/12/2020 Confirmed reviews ALL

Very friendly staff that made my day.

Dear DILLWANT K. P., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Fantastic Value for Money!

Customer review rating 5.0/5

Shaun Families - 14/12/2020 Confirmed reviews ALL

Great modern and clean hotel, that is located in a perfect business & shopping location. Great staff, super facilities, and COVID safe feel.

Dear SHAUN H., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass on your comments to Julie so that she is aware of your review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Well located to shopping centre

Customer review rating 4.5/5

Idanwen T. Families - 12/12/2020 Confirmed reviews ALL

Most of the staff are always friendly and always ready to help .

Dear IDANWEN T., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

It woudl have been good stay, if not for breakfast

Customer review rating 3.5/5

Lili H. Business - 04/12/2020 Confirmed reviews ALL

Reception staff - superb, very welcoming and helpful. Rooms nice and clean. Plenty of parking, easy to find. Breakfast was horrible - the tomato juice had mold flakes in it, scrambled eggs smelt sickeningly of gone-off eggs. Restaurant manager swiftly changed our plates, and offered fried eggs instead which smelt ok, but it was an unpleasant experience. Overall, it did not feel like 4* hotel, but then its was relatively cheap.

Dear ZANNA S., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Good location, friendly helpful staff

Customer review rating 4.5/5

David B. Business - 20/11/2020 Confirmed reviews ALL

Clean comfortable, but noisy from the road traffic

Dear DAVID B., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Good car parking, good overnight accommodation

Customer review rating 4.5/5

Angelika H. Couples - 04/11/2020 Confirmed reviews ALL

Nice, well appointed, warm, clean room. Friendly staff, nice dinner and breakfast. Nice lounge, good parking. Good value for money. Location good for overnight stay.

Dear ANGELIKA H., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Clean, friendly hotel

TripAdvisor rating 4.0/5

DianeO1955 04/03/2020 TripAdvisor review

We stayed two nights for a Sci Fi event. Our room was very comfortable and the front desk staff were helpful and friendly. The woman in charge of the restaurant/bar worked what appeared to be 18 hours a day trying to make things run smoothly. Most of the servers however were clueless and inexperienced.

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