Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 563 reviews

Mercure Telford Centre Hotel - Image 1
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Description

Hotel extras

  • Town centre location with easy access to M54 motorway

  • Large and versatile meeting space for up to 400 people

  • Pet-friendly

  • Leisure Club includes Pool, Jacuzzi, Sauna, Steam Room, Weight and Cardio Room [Charges Apply]

  • Contemporary restaurant and bar showing live sports channels and an area with pool tables

Our accommodation(s)

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

GPS:52.68128, -2.446585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IRON MASTERS

Our onsite restaurant prides itself on its choice of quality dishes, many using the finest British ingredients. Tuck into regional favourites using produce from sustainable sources, or choose from various vegetarian, gluten-free and children's options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  563 reviews

Customer review rating 5.0/5

Tony B. Solo - Confirmed reviews ALL

Read my trip advisor review 😉

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Telford Centre Hotel

Customer review rating 4.5/5

Florence D. Families - Confirmed reviews ALL

I have returned for the past few years because of the convenience and leisure centre.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Telford Centre Hotel

Customer review rating 3.5/5

Phil H. Couples - Confirmed reviews ALL

Well located and very good value for money. Would score 10 for staff friendliness, quality of breakfast and room comfort. Unfortunately, let down as lift not working and pool/gym felt very dated. Despite this, we would definitely revisit as everyone was so nice! Thank you.

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Telford Centre Hotel

Customer review rating 2.5/5

Stephen W. Business - Confirmed reviews ALL

Single glazed noisy room, next to main road, had to wear earplugs, door rattled every time the corridor door was opened. No bath, pay to park, pay for the leisure club, no bathroom towel heater so the thin damp towel is still wet from the evenings shower. Food average. Last resort for future visits.

Thank you for taking the time to share your feedback. I'm sorry to hear that your stay did not meet your expectations. We regret that noise from the road and corridor affected your comfort, and we're disappointed that several aspects of the room and facilities did not provide the experience you were hoping for. Your comments regarding the glazing, room door, bathroom facilities, parking charges, leisure club access, and dining experience have been noted and will be shared with the relevant teams for review. We appreciate your honest feedback, as it helps us identify areas where we can improve. We hope you may consider giving us another opportunity in the future to provide a more enjoyable stay.

Customer review rating 1.0/5

Sarah H. Business - Confirmed reviews ALL

Room awful

Dear Sarah H., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Other web-users rate our hotel

  • 612 reviews 9/10 Location
  • 1,260 reviews 5.7/10 Room
  • 1,369 reviews 8.7/10 Service
  • 16 reviews 7.6/10 WiFi
  • 573 reviews 5.1/10 Cleanliness
  • 539 reviews 5.9/10 Comfort
  • 436 reviews 7.6/10 Breakfast
  • 351 reviews 4.4/10 Value

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