Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 501 reviews

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Mercure Telford Centre Hotel - Image 1
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Mercure Telford Centre Hotel - Image 4
Forge Gate, Telford Centre, TF3 4NA TELFORD, United Kingdom

Description

Hotel extras

  • Town centre location with easy access to M54 motorway

  • Large and versatile meeting space for up to 400 people

  • Pet-friendly

  • Leisure facilities including swimming pool, jacuzzi and gym

  • Contemporary restaurant and bar showing live sports channels and an area with pool tables

Our accommodation(s)

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

GPS:52.68128, -2.446585

Telephone
Fax +44 1952 217681

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Iron Masters

Our onsite restaurant prides itself on its choice of quality dishes, many using the finest British ingredients. Tuck into regional favourites using produce from sustainable sources, or choose from various vegetarian, gluten-free and children's options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  501 reviews

TripAdvisor Rating  4.0/5  395 reviews

Certificate of excellence 2024

Great hotel and restaurant

TripAdvisor rating 5.0/5

727danicad TripAdvisor review

Lovely evening in September. Great service from Shan. Always very friendly and attentive. Food was great standard. Staff friendly all over and appreciated their efforts. Great chat and banter. Always come back to this hotel , never disappointed.

Relaxing and pleasant

TripAdvisor rating 5.0/5

Sally N TripAdvisor review

We attended this hotel for afternoon tea and holistic treatments @Glow by Indre. All the employees we had contact with were polite and attentive. Our afternoon was so relaxing! The Leisure Centre facilities were great (Steam Room was powerful - one of the best), Indre's treatments were amazing! We were so chilled after 😀 Thank you Indre you took our stresses away annd last but not least our afternoon tea was fab, lovely sandwiches, sweet treats, lots to eat and made to dietary requirements! The lady who looked after us checked in lots to make sure all was ok. Thank you to all who looked after us on Saturday 7th September! You're doing a fantastic job of looking after your customers 👌🏻❤️ We'll be back 😀🙌

Great staff, decent facilities but rooms somewhat tired

Customer review rating 3.0/5

A N. Business - Confirmed reviews ALL

I regularly use Accor hotels across the UK and i have used this hotel a lot in the last 12 months. The staff are great and very attentive and helpful. The leisure facilities are good however the pool was not in use when i visited unfortunately. The rooms are what i would call very tired. Damaged furniture, missing furniture, Kettle but no cups?, When i left towels on the floor in the bathroom to be changed they were left there although the bed had been made up. The cleaning also was not very good. If it was not for the staff being so good i would stay elsewhere.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Very good.

Customer review rating 4.5/5

Paul C. Business - Confirmed reviews ALL

Reception staff and bar staff were very polite, very friendly and chatty. Room was also very clean and tidy, along with bathroom. I will be making more trips to the area along with my company boss and will certainly stay at the Mercure.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

Great Stay

Customer review rating 5.0/5

Elaine P. Families - Confirmed reviews ALL

Lovely hotel. Great location. Great bar service. Room lovely and had everything we needed.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

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Other web-users rate our hotel

  • 635 reviews 9/10 Location
  • 1,380 reviews 5.9/10 Room
  • 1,278 reviews 8.6/10 Service
  • 24 reviews 4.2/10 WiFi
  • 642 reviews 4.8/10 Cleanliness
  • 508 reviews 7.2/10 Breakfast
  • 290 reviews 5.5/10 Value
  • 206 reviews 5.9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.