Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 413 reviews

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Mercure Telford Centre Hotel - Image 1
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Forge Gate, Telford Centre, TF3 4NA TELFORD, United Kingdom

Description

Hotel extras

  • Town centre location with easy access to M54 motorway

  • Large and versatile meeting space for up to 400 people

  • Pet-friendly

  • Leisure facilities including swimming pool, jacuzzi and gym

  • Contemporary restaurant and bar showing live sports channels and an area with pool tables

Our accommodation(s)

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

GPS:52.68128, -2.446585

Telephone
Fax +44 1952 217681

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Iron Masters

Our onsite restaurant prides itself on its choice of quality dishes, many using the finest British ingredients. Tuck into regional favourites using produce from sustainable sources, or choose from various vegetarian, gluten-free and children's options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  413 reviews

TripAdvisor Rating  4.0/5  431 reviews

Certificate of excellence 2024

Many staff members deserving a fantastic commendation well deserved. Can highly recommend it here always a pleasure.

TripAdvisor rating 5.0/5

Harry C TripAdvisor review

Always an absolute pleasure to return to this Hotel. A fantastic Platinum welcome. Please a special mention for the below staff members who went the extra mile providing quality service where nothing was too much to ask: Amy, Tom, Adriel, Dean, Peter and Maria. It was also wonderful to see Emma at Reception who I have given 5 star google maps review for before as well - certainly deserved. A huge thank you to the Chef for the amazing Mushrooms. Thank you for a great stay,.

Friendly staff

Customer review rating 4.0/5

C P. Couples - Confirmed reviews ALL

Friendly staff and a warm welcome. However, a very cold hotel with air con on in the rstaurant in December! Some confusion over room amd problems with pre-autharisation. Good breakfast but very limited offer if not there early.

Dear Iwan P., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

Okay-ish stay. The bar and leisure centre was great.

Customer review rating 3.5/5

Ihjas A. Friends - Confirmed reviews ALL

Okay-ish stay. Bar and leisure centre was great. No recognition as gold member. No information given about services on check-in. Hard to reach out to reception. Breakfast was okay-ish.

Dear Ihjas A., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, mercure telford centre hotel

Average

TripAdvisor rating 3.0/5

AndrewDunn Couples - TripAdvisor review

I would say this hotel is rough round the edges. First up, the car parking. As others have said, you get stung for the car parking charge as soon as you walk in. Check in otherwise fine. But then walked in our room and it was freezing cold. Window was soaked in condensation with a draught coming through it. The door frame had two nails sticking out and I caught the sleeve of my jumper on one, and it ripped. Not the best of starts. Changed rooms. Heating worked. But the room was above the on site health club and a chlorine smell from the swimming pool seeped up through the floor. Then there was the constant banging from the double doors on our corridor and a mysterious and almost consistent humming noise at night. Whilst the heating worked in this room, it was uncontrollable and the thermostat wasn't working so it got roasting hot and couldn't open the window. I reported it only to be told that maintenance weren't working that weekend. Crazy. We had breakfast. Wasn't bad. Although the pastries were dry and the hash browns were overcooked on the two days we stayed. On the plus side, the location is good, staff were pleasant and friendly. But the hotel needs some TLC and and a bit of a makeover in certain places to persuade us to visit again.

Hotel

TripAdvisor rating 3.0/5

Mark H TripAdvisor review

Very disappointed with paying for car park been to this hotel 4 times and never had to pay for parking x breakfast not very good not fresh tastes like it's been there ages.our 1st night the room was freezing we told reception and someone came to look they said they will sort it but it didn't get warm we had to go bed early to get warm. The car parking charges on the website are hidden away very unscrupulous disgraceful x when we booked in the reception said we had only booked for 2 breakfast we had to prove to her by showing her our email that we booked and paid for 3 breakfast. This hotel has definitely gone down hill.

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Other web-users rate our hotel

  • 634 reviews 9/10 Location
  • 1,365 reviews 6/10 Room
  • 1,299 reviews 8.7/10 Service
  • 22 reviews 4.6/10 WiFi
  • 619 reviews 5.2/10 Cleanliness
  • 497 reviews 7.3/10 Breakfast
  • 298 reviews 5.7/10 Value
  • 210 reviews 5.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.