Mercure Telford Centre Hotel 4 stars

Customer review rating 4.1/5 124 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Telford Centre Hotel
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Room 1

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Children's age

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Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • Just five minutes away from the Telford International Centre

  • Free onsite car parking available

  • Leisure facilities including a swimming pool and gym

  • Just a 2-minute drive from the M54

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Beauty salon
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Telford Centre Hotel

Forge Gate
Telford Centre
TF3 4NA
telford
united kingdom

Tel: +441952217680

Fax: (+44)1952/217681

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM INT At 75km / 47 miles

  • By car

    M54 JUNCTION 5 At 1km / 0 miles

  • By train

    TELFORD CENTRAL At 1km / 1 miles

Our accommodations

Classic room - 1 double bed

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft

Classic room - 2 single beds

  • Max. number of persons: 2

Privilege room - 1 king size bed

  • Max. number of persons: 2

Accessible room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft

Standard Room - 2 single beds

  • Max. number of persons: 2
  • Views: Garden side, City side *

* Subject to availability

Rooms

Our restaurants and bars

Iron Masters

Type of cuisine: Regional

We pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources and the provenance and traceability of our food is vitally important to us.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Lunch and dinner are served daily until 22:00 in the Hotel's bar. Our onsite bar is a great place to meet friends for relaxing drinks or meet up with colleagues or clients for an impromptu business meeting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 372

  • Maximum capacity: 475 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Telford Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

124 reviews

tripadvisor

TripAdvisor Rating 4.0/5

13 reviews

Perfect location with car free parking

Customer review rating 4.1/5

Jonathan Friends - 27/03/2020 Confirmed reviews ALL

Considering it was the day that all restuarnts had to close. The team ramained highly professional at all time

Dear JONATHAN W., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Better than expected

Customer review rating 4.1/5

Grl Business - 25/03/2020 Confirmed reviews ALL

1 night stay, it was pleasant, clean and amenities were excellent.

Dear GARRY R., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

room was too small and the cooked breakfast on sat morning was tepid

Customer review rating 4.1/5

Jane H. Couples - 19/03/2020 Confirmed reviews ALL

The staff were friendly but had to ask for our room to be cleaned at 1-30 pm On arrival there was only 1 set of toiletries ie shampoo and shower gel although it was a double room.

Dear JANE H., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Consistently good

Customer review rating 4.1/5

Craig Business - 19/03/2020 Confirmed reviews ALL

As expected and a good standard overall

Dear CRAIG L., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Very enjoyable

Customer review rating 4.1/5

Gerald C. Business - 18/03/2020 Confirmed reviews ALL

The room was comfortable and well-appointed. Food was good.

Dear GERALD C., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Really nice hotel will come again

Customer review rating 4.1/5

Joshua J. Solo - 15/03/2020 Confirmed reviews ALL

5+++

Dear JOSHUA j., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Average hotel

Customer review rating 4.1/5

Chris S. Couples - 15/03/2020 Confirmed reviews ALL

Standard hotel. Basic room and quite noisy.

Dear ANDREW C., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please be aware that rates depend on availability and of the time of booking so if the hotel is nearly at full occupancy the rates will be quite high, all hotels are the same. Did you call down to reception when experiencing noise from other guests? our nights team would have been happy to investigate and resolve this for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Useful central Telford location

Customer review rating 4.1/5

Jc Business - 13/03/2020 Confirmed reviews ALL

Well located for business stay in central Telford.

Dear COX J., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Good Stay

Customer review rating 4.1/5

Russ M. Friends - 13/03/2020 Confirmed reviews ALL

Very happy with the standard of the room and general decor and furnishings. Staff were brilliant

Dear RUSSELL M., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Lovely place

Customer review rating 4.1/5

Charleigh Couples - 10/03/2020 Confirmed reviews ALL

Lovely place to stay very clean, will be staying again for the next car show.

Dear CHARLEIGH D., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Lovely hotel!

Customer review rating 4.1/5

Naomi G. Couples - 10/03/2020 Confirmed reviews ALL

Absolutely beautiful hotel! The beds where lovely and me and my partner really enjoyed our stay! However we where woken up at 4:30am by a drunken man shouting outside our room which was disappointing (nothing to do with the hotel atall). Really recommend this hotel.

Dear NAOMI G., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the noise disturbance you experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor
Customer review rating 4.1/5

W. Friends - 10/03/2020 Confirmed reviews ALL

Staff were fantastic.

Dear RACHAEL W., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Great night's sleep

Customer review rating 4.1/5

Simond Business - 10/03/2020 Confirmed reviews ALL

This week's stay was OK. The battered fish in the restaurant was very poor - soggy batter and rubbery fish. I was not asked about the quality of the food until the end of the meal and I was too hungry to leave much so I was offered a complimentary coffee only. The FOH staff once again made errors while checking me out. I have stayed twice and twice my bill has been wrong. Everything else is good - rooms, beds, cleanliness, swimming pool - all great. Restaurant and Front Desk need sorting.

Dear SIMON D., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please could you email myself on HB… and inform me of the errors you seem to be receiving? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Great place

Customer review rating 4.1/5

Jonjo Couples - 09/03/2020 Confirmed reviews ALL

Excellent gym facilities

Dear JONJO S., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Good value

Customer review rating 4.1/5

Tony Solo - 09/03/2020 Confirmed reviews ALL

Good location and value.

Dear TONY S., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Good Hotel

Customer review rating 4.1/5

Roger Solo - 09/03/2020 Confirmed reviews ALL

Easy access from railway station, friendly and helpful staff, good breakfast, easy access to retail park for restaurants, cinema, shops and pubs.

Dear ROGER C., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Comfortable and friendly with good amenities

Customer review rating 4.1/5

Anonymous Couples - 09/03/2020 Confirmed reviews ALL

We were in Telford for a Sci Fi event. The front desk staff were friendly and helpful, our room clean and comfortable.

Dear DIANE O., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

not the best

Customer review rating 4.1/5

Danny G. Business - 09/03/2020 Confirmed reviews ALL

firstly no record of my booking when I turned up to check in secondly woke up at 3am due to people shouting and laughing in the hall way part from that everything else was ok

Dear DANIEL g., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your reservation did not filter through to our system properly. Unfortunately for us to check you into the hotel we needed confirmation of your stay as we can't just check someone in because they have said they are booked in with us and have paid, every hotel has this policy. Our ACCOR services team was called to which they then re-sent and pushed your reservation/prepayment back to come through again and you were then checked-in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

so so weekend

Customer review rating 4.1/5

Anonymous Solo - 08/03/2020 Confirmed reviews ALL

nice room, could have been cleaner, terrible service in the restaurant

Dear SIMON D., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Well located for a pleasant stay

Customer review rating 4.1/5

Anonymous Friends - 08/03/2020 Confirmed reviews ALL

Very comfortable and welcoming. Good facilities and food. The only potential hiccup for me is that I didn't register my car when checking in and only realised the omission during the next day of my two-night stay. Hopefully, I won't receive a PCN, but the hotel reception said that they would take care of it if I did. Perhaps being asked to register your vehicle during the "Check-in" process would avoid this oversight. To be fair, and now embarrassingly, there are a few registration screens around, but when your mind and focus may be distracted then sometimes it would be helpful to have the need to register actively pointed out.

Dear ROY D., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Yes - if you do receive a parking fine please contact us and we will take care of this for you. Please accept my apologies regarding this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor
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