Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 406 reviews

Best price
guarantee
Mercure Telford Centre Hotel - Image 1
Mercure Telford Centre Hotel - Image 2
Mercure Telford Centre Hotel - Image 3
Mercure Telford Centre Hotel - Image 4
Forge Gate, Telford Centre, TF3 4NA TELFORD, United Kingdom

Description

Hotel extras

  • Town centre location with easy access to M54 motorway

  • Large and versatile meeting space for up to 400 people

  • Pet-friendly

  • Leisure facilities including swimming pool, jacuzzi and gym

  • Contemporary restaurant and bar showing live sports channels and an area with pool tables

Our accommodation(s)

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

GPS:52.68128, -2.446585

Telephone
Fax +44 1952 217681

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Iron Masters

Our onsite restaurant prides itself on its choice of quality dishes, many using the finest British ingredients. Tuck into regional favourites using produce from sustainable sources, or choose from various vegetarian, gluten-free and children's options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  406 reviews

TripAdvisor Rating  4.0/5  448 reviews

Certificate of excellence 2024

Room not serviced once during a 3 night stay

TripAdvisor rating 3.0/5

Rodner22 TripAdvisor review

On arrival for a 3 night stay, I noticed that the safe wasn’t working. I went down to reception to inform them of this. The next day I put the local equivalent of ..make up room (gone exploring..) on the door. That evening when I returned, the room had not been made up, not had the safe been repaired. I informed reception of this. The next day I hung nothing on the door….no effect, room still not made up, nor was the safe issue resolved. All rather unsatisfactory.

Dear Rodner22, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle Griffiths, General Manager

Read honest reviews

TripAdvisor rating 2.0/5

sheilad384 Families - TripAdvisor review

We have stayed here many many times but unfortunately the last two visits have been rather disappointing to say the least. The hotel is busy enough but We don't know if it's a staffing issue or new management but standards are not what we expect for a £100 room plus £10 parking per night.

Dear sheilad384, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle Griffiths, General Manager

Food was absolutely shocking. Could turn you vegetarian.

TripAdvisor rating 3.0/5

Lucy N Families - TripAdvisor review

The room was clean and comfortable. However food was ordered at 8:30pm by 9:35pm we still had not received our order. We had to go downstairs and request it. When the food came at 10.05pm it came in vile state, the chicken was indescribable. We phoned 10 times before any assistance was given.

Dear Lucy N, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle Griffiths, General Manager

Valentines dinner

TripAdvisor rating 5.0/5

css236 TripAdvisor review

Me and my wife had a very tasty valentines night dinner. Food was absolutely delicious and the service was very good. The drinks were also very nice aswell. I can recommend the Mercure to anyone for that special night out. Also there is plenty of on site parking and it's easy to get to.

Dear css236, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths, General Manager

Staff not very freindly

Customer review rating 3.5/5

Matt Business - Confirmed reviews ALL

Usual stay, one night. Both the check in and attending breakfast I was met with just two words on each occasion. At the holiday inn the staff are really friendly and welcome me. Here they said ‘checking in?’ And at breakfast ‘room number’. No hello or good morning - sounds trivial but makes a difference.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 641 reviews 8.9/10 Location
  • 1,361 reviews 6/10 Room
  • 1,294 reviews 8.6/10 Service
  • 21 reviews 4.6/10 WiFi
  • 615 reviews 5/10 Cleanliness
  • 502 reviews 7.2/10 Breakfast
  • 298 reviews 5.6/10 Value
  • 211 reviews 6.1/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Telford

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.