Mercure Telford Centre Hotel 4 stars

Customer review rating 4.1/5 150 reviews

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Mercure Telford Centre Hotel
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Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • Just five minutes away from the Telford International Centre

  • Free onsite car parking available

  • Leisure facilities including a swimming pool and gym

  • Just a 2-minute drive from the M54

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Beauty salon
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions
Business services
  • 9 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Telford Centre Hotel

Forge Gate
Telford Centre
TF3 4NA
telford
united kingdom

Tel: +441952217680

Fax: (+44)1952/217681

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM INT At 75km / 47 miles

  • By car

    M54 JUNCTION 5 At 1km / 0 miles

  • By train

    TELFORD CENTRAL At 1km / 1 miles

Our accommodation(s)

Classic room - 1 double bed

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft

Classic room - 2 single beds

  • Max. number of persons: 2

Privilege room - 1 king size bed

  • Max. number of persons: 2

Accessible room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft

Standard Room - 1 double bed

  • Max. number of persons: 2

Classic Room - accessible room, 1 double bed

  • Max. number of persons: 2

Standard Room - 2 single beds

  • Max. number of persons: 2
  • Views: Garden View, City View *

* Subject to availability

Rooms

Our restaurants and bars

Iron Masters

Type of cuisine: Regional

We pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources and the provenance and traceability of our food is vitally important to us.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Lunch and dinner are served daily until 22:00 in the Hotel's bar. Our onsite bar is a great place to meet friends for relaxing drinks or meet up with colleagues or clients for an impromptu business meeting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 372

  • Maximum capacity: 475 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Telford Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

150 reviews

tripadvisor

TripAdvisor Rating 4.0/5

16 reviews

Good location, friendly helpful staff

Customer review rating 4.1/5

David B. Business - 20/11/2020 Confirmed reviews ALL

Clean comfortable, but noisy from the road traffic

Good car parking, good overnight accommodation

Customer review rating 4.1/5

Angelika H. Couples - 04/11/2020 Confirmed reviews ALL

Nice, well appointed, warm, clean room. Friendly staff, nice dinner and breakfast. Nice lounge, good parking. Good value for money. Location good for overnight stay.

Disappointing

Customer review rating 4.1/5

Sonia D. (. 4. Families - 02/11/2020 Confirmed reviews ALL

Overall staff were polite. The decor at the hotel is modern and of a high standard. But the hotel room was not 100% clean (I took pictures to prove this) and one of the lamps was not working, so the lighting was a bit dark. I mentioned it to the staff at reception, but they simply apologised for it and said they would let maintenance know the next day, by which time we had already checked out. The swimming pool was not usable on the day we arrived (which was disappointing because that was one of the reasons I booked this hotel). The breakfast set up was Covid friendly, but the selection was poor if you were not a fan of a full English. They had a couple of boxes of cereal, a few croissants, plain yoghourtd and juice. That was about it! Not what you would expect at a 4 star hotel. The experience was that of a basic 3 star, so yes, a little disappointed.

Good location, well priced

Customer review rating 4.1/5

Justin R. Business - 27/10/2020 Confirmed reviews ALL

On the whole good - Wi-fi a little sketchy at certain times of the day.

Dear JUSTIN R., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Fantastic staff and good food

Customer review rating 4.1/5

Danny Couples - 25/10/2020 Confirmed reviews ALL

Another good stay at this hotel with staff who really excel at what they do, even the chef makes good conversation and is engaging. However on this occasion I was disappointed that the pool was shut due to non Covid reasons. During Covid I think I've seen the good and the bad of hotels but one of the best things I've had is a call to let me know what the procedures are and what's open. Maybe a call to say the pool was shut could of helped? Even though the hotel and room was very very clean a shame I found a couple of long hairs that weren't mine in the room. The evening meal and breakfast was very very tasty and good portion size. But once again that staff are fantastic and made a disappointment still a very enjoyable stay.

Dear DANIEL G., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor
Customer review rating 4.1/5

Craig L. Business - 23/10/2020 Confirmed reviews ALL

Very good as always, lovely staff and nothing is too much trouble.

Dear CRAIG L., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Fantastic staff

Customer review rating 4.1/5

Paul A. Business - 21/10/2020 Confirmed reviews ALL

Have stayed here many times and the food and staff have always been great

Dear PAUL A., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor
Customer review rating 4.1/5

Anonymous Solo - 07/10/2020 Confirmed reviews ALL

Very looked after

Dear MANJINDER K., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Well located comfortable stay

Customer review rating 4.1/5

Kelly K. Families - 03/10/2020 Confirmed reviews ALL

it was a lovely hotel staff friendly comfortable beds. The only thing that was at breakfast we had to wait a while and it was around 10 to 10:15 so it wasn't busy.. on arrival of our breakfast there was no butter provided for the toast which was a shame as the rest was satisfactory.

Dear KELLY K., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Good town centre location

Customer review rating 4.1/5

John -. E. Solo - 30/09/2020 Confirmed reviews ALL

Comfortable room, good facilities. very convenient. No issues with the accommodation

Dear MERVYN S., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

ok

Customer review rating 4.1/5

Barry L. Friends - 28/09/2020 Confirmed reviews ALL

Room was OK, food was very average

Dear BARRY l., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Ideal location

Customer review rating 4.1/5

Stuart Business - 24/09/2020 Confirmed reviews ALL

I've used the hotel before and continue to do so due to its ideal location for work. The rooms are nice, the staff friendly and helpful and the restaurant offers something for most people's tastes and pockets.

Dear STUART B., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Ok stay

Customer review rating 4.1/5

Chris H. Friends - 22/09/2020 Confirmed reviews ALL

Bedroom was nice, parts of the hotel needed some work (e.g. pool floor falling apart). Boiler failed during first morning, so no hot water for shower - no follow up to my complaint about this.

Dear CHRISTOPHER H., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The boilers were re-set that morning and were back up and running by 10:30am. Also our rates depend on availability and at the time that you book, if you book via a third party we are not able to amend rates. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Location was prefect for shopping food outlets cinema very quiet at night.

Customer review rating 4.1/5

Donna D. Couples - 15/09/2020 Confirmed reviews ALL

Hotel was nice. Picture of room on line was nice and samed bigger. It was abit disappointing when we arrived. Plenty of parking spaces . Staff were OK. Some not so helpful as others. Hotel very quiet. Very clean carpet was abit stained and shower slip mat was really dirty but nevertheless it was a pleasant stay until The last night I was felt really unsafe I never slept much and kept checking are room door there was two guys further up the hall wondering around and made us feel uncomfortable when i passed them. By this point I couldn't wait to leave.

Dear DONNA d., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you see or notice anything that makes you feel uncomfortable please report this as soon as possible, we wouldn't of wanted you to feel unsafe or that you couldn't wait to leave. Reception is manned 24/7 with available staff on shift to help. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Lovely hotel and team

Customer review rating 4.1/5

Joanna Couples - 14/09/2020 Confirmed reviews ALL

Lovely and clean hotel, big thank you to the team for making sure we had a clean room, nice breakfast and drinks at the bar.

Dear JOANNA A., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

well located

Customer review rating 4.1/5

Janet Families - 14/09/2020 Confirmed reviews ALL

hotel easy to find and great located off M54 as overnight stop to Wales. Would suggest a room at back of hotel for peaceful night. Covid - 19 safety good.

Dear JANET M., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor
Customer review rating 4.1/5

Paul A. Business - 12/09/2020 Confirmed reviews ALL

Fantastic staff very helpful and friendly especially during these difficult times. Lovely food and very clean place

Dear PAUL A., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Good stay

Customer review rating 4.1/5

Anonymous Solo - 04/09/2020 Confirmed reviews ALL

always love staying there

Dear MANJINDER K., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Good Stay

Customer review rating 4.1/5

Alison Couples - 01/09/2020 Confirmed reviews ALL

Hotel itself was clean, and friendly staff. Thought food and drink was quite expensive (£9 for a glass of wine!!!, £12 for continental breakfast!!) and location was a bit further out than we expected, but over all a pleasant stay.

Dear ALISON C., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Well located but overpriced and miss sold!

Customer review rating 4.1/5

Jemma Couples - 01/09/2020 Confirmed reviews ALL

booked a privilege room for bank holiday weekend including breakfast, nothing online states breakfast Is currently different so was very unhappy to arrive and find out breakfast is basically a continental takeaway bag which was supposed to have a hot sausage and scrambled egg bap but that was cold as well, photos on the website even show a full English breakfast still, for £12 per person!! So £72 for the 2 of us for 3 days I could of gone to the Costa across the road and had a HOT sausage bap for half the price!! Then there's the room, a "privilege" room for 2 people, all we had as an extra compared to others was 1 robe?! There was 2 of us and the bed was 2 singles pushed together! The key for the room stopped working every 24 hours so had to keep getting a new one. Floor 2 we were on also stunk of cigarette smoke all weekend and on the first day it smelt of weed! No cleaning service during the stay so couldn't get towels swapped for clean ones even though you have to use those for the pool as well. Overall for what we paid for the weekend I am extremely unhappy and would like someone to contact me regarding a reimbursement! I have never been so unhappy and disappointed with a mercure hotel before.

Dear JEMMA G., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our style of breakfast is a Full English buffet style but unfortunately due to COVID-19 and government guidelines this was not possible during the duration of your stay. Housekeeping servicing the rooms was only available upon request which again was due to COVID-19 as they could not just enter the bedrooms and had to take appropriate precautions. You were able to get fresh towels/toiletries from reception which is manned 24/7. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please feel free to contact me on HB… if you wish to discuss this further. Sincerely, Melissa Bowers Front Office Supervisor

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