Hotel for travellers looking for local and authentic experiences
Mercure Telford is ideally located in the town centre with excellent transport links to Birmingham and Shrewsbury, making it perfect for business and leisure stays. The hotel offers meeting facilities, free Wi-Fi, and work desks in every room. Nearby attractions include Ironbridge, The Wrekin, and the RAF Museum. Guests can enjoy the gym, swimming pool and sauna (£10 per person, per day), plus dining at the Iron Masters Restaurant. The hotel is fully cashless, with card and contactless payments only.
This hotel is perfect for business trips, with versatile meeting rooms available. All have recently been renovated and equipped with new furniture and ClickShare technology AV. There's also a large onsite car park, further making your trip stress-free. All guests are welcome to use our fully equipped Leisure Club, which includes a swimming pool, sauna, steam room, jacuzzi and gym.
Our hotel offers a fantastic base for both international and domestic travellers, reachable in under an hour from Birmingham Airport. The hotel is well situated for those looking to explore the Shropshire Hills - an Area of Outstanding Natural Beauty.
Welcome to Mercure Telford Centre Hotel, where comfort meets convenience. Our team is thrilled to make your stay exceptional. Discover unparalleled service, exquisite amenities, and a warm ambiance. Your unforgettable experience begins here.
Kyle Griffiths, Hotel Management
Hotel extras
Town centre location with easy access to M54 motorway
Large and versatile meeting space for up to 400 people
Pet-friendly
Leisure Club includes Pool, Jacuzzi, Sauna, Steam Room, Weight and Cardio Room [Charges Apply]
Contemporary restaurant and bar showing live sports channels and an area with pool tables
Our accommodation(s)
Book this hotel
Page 1 out of 2, Room 1 :
Classic room - 1 double bed
, Room 2 :
Classic room - 2 single beds
Room
Classic room - 1 double bed
Photo out of - Classic room - 1 double bed
Locally inspired Classic Room with king bed, complimentary WiFi, laptop safe, rain fall shower, 40" flat screen TV with Freeview.
Relax in one of our spacious Privilege Rooms with an en suite bathroom, Superking bed free WiFi, work desk with lamp, tea and coffee making facilities with an espresso machine and mini refrigerator with soft drinks and water.
Enjoy our comfortable room with wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, king bed, telephone, television and other standard room features. Audible, visual and vibrating fire alarms are available on request.
Page 1 out of 1, Access & Transport 1 :, Access & Transport 2 :
M54 JUNCTION 5
Highway exit
Access:
1.13 km / 0.7 mi3 min drive
Telford Central
Railway station
Access:
1.93 km / 1.2 mi14 min walk / 5 min drive
Wolverhampton Railway Station
Railway station
Access:
30.57 km / 19 mi30 min drive
Birmingham Airport (BHX)
Airport
Access:
68.38 km / 42.5 mi47 min drive
Manchester Airport (MAN)
Airport
Access:
109.41 km / 68 mi1 hrs
20 min drive
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Royal Air Force Museum
Museums
RAF Cosford
Other attractions
Shropshire Climbing Club
Sports centre
Caynton Caves
Tourist attraction
Telford International Centre
Other attractions
Ironbridge Gorge Museums
Museums
Hoo Farm - Zoo & Dinosaur World
Zoo
Blists Hill Victorian Town
Museums
Page out of
Shropshire Hills AONB
National park
Ironbridge Gorge Victorian Town
National park
The Wrekin
National park
Telford Town Park
Park
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Iron Masters Bar (on-site)
Bar
Access:
0 m / 0 mi
Iron Masters (on-site)
Restaurant and cafe district
Access:
0 m / 0 mi
Telford Town Centre
Shopping centre/mall
Access:
480 m / 0.3 mi8 min walk / 2 min drive
Wolverhampton Town Centre
Shopping district
Access:
24.14 km / 15 mi20 min drive
Shrewsbury
Shopping district
Access:
24.14 km / 15 mi21 min drive
Church Stretton
Shopping district
Access:
35.4 km / 22 mi32 min drive
Birmingham Town Centre
Shopping district
Access:
37.01 km / 23 mi40 min drive
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service
153 rooms
4 rooms for people with reduced mobility
One family room
23 connecting rooms
153 non-smoking rooms
7 floors
Languages spoken at the hotel
English
Polish
Reduced mobility Facilities
100% Non Smoking Property
Laundry / Valet Services
Dry cleaning / Ironing
Entertainment
Pool Table
Lounge
Waiting area or lounge
Wi-Fi
High Speed WiFi
WiFi at the hotel
Air conditioning
Desk equipment available
Plugs and converters available on desks
Check In & Check-out facilities
Express check-in
Express check-out
Luggage storage
Luggage storage
Pets
Pets allowed
Additional charge
Pets allowed. Please let us know prior to your arrival.
Catering
One Restaurant
One Bar
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Breakfast à la carte
Children
Business
9 Meeting rooms
Well-being
Indoor heated pool
Covered
On site
Fitness Centre
On site
Jacuzzi/Whirlpool bath
Additional charge
Sauna room
Additional charge
On site
Outdoor parking
Public
130 parking spaces
Parking opened 24/7
Parking pricing: 11.91€10GBP Per day
Parking for a month
Parking for a week
Vehicles
Motorcycle places
Truck parking
Bus parking
Security
Well-lit parking
Video surveillance in parking
Parking equipped with lights
Accessibility
Accessible parking
IRON MASTERS
Photo out of - IRON MASTERS
Our onsite restaurant prides itself on its choice of quality dishes, many using the finest British ingredients. Tuck into regional favourites using produce from sustainable sources, or choose from various vegetarian, gluten-free and children's options.
Cooking style
Regional
Capacity
125
Accessibility
Accessible service
Forge Gate, Telford Centre, TF3 4NA Telford, United Kingdom
Our onsite restaurant prides itself on its choice of quality dishes, many using the finest British ingredients. Tuck into regional favourites using produce from sustainable sources, or choose from various vegetarian, gluten-free and children's options.
IRON MASTERS BAR
Photo out of - IRON MASTERS BAR
Unwind at the end of the day by grabbing a drink in the Iron Masters Bar. Many beverages are available, including beers, wines, cocktails and soft drinks.
Unwind at the end of the day by grabbing a drink in the Iron Masters Bar. Many beverages are available, including beers, wines, cocktails and soft drinks.
3 breakfasts
Photo out of - Breakfast
We offer a range of breakfast options to cater for all tastes. Fresh fruits, pastries and a cooked full English are available daily. We also serve tea, coffee and refreshing juices so you can start your day the right way.
Buffet
Services
Hot Breakfast
Breakfast à la carte
Services
Hot Breakfast
Children
Services
Hot Breakfast
We offer a range of breakfast options to cater for all tastes. Fresh fruits, pastries and a cooked full English are available daily. We also serve tea, coffee and refreshing juices so you can start your day the right way.
Pool
Photo out of - Pool
Immerse yourself in our indoor heated pool, complete with a relaxing jacuzzi and sauna. Perfect for year-round enjoyment, the pool area offers a warm, tranquil escape where you can unwind and rejuvenate.
Indoor heated pool
Enjoy full use of our leisure facilities, including the heated indoor pool, fitness centre, sauna and jacuzzi, for just £10 per person, per day.
Location
On site
Pool features
Indoor pool
Heated Pool
Immerse yourself in our indoor heated pool, complete with a relaxing jacuzzi and sauna. Perfect for year-round enjoyment, the pool area offers a warm, tranquil escape where you can unwind and rejuvenate.
Fitness center
Photo out of - Fitness center
Stay fit in our fully-equipped gym, featuring plenty of exercise machines, a variety of free weights, and a punch bag for boxing enthusiasts. Whether you're into cardio, strength training, or a quick workout, our gym caters to all fitness needs.
Fitness Centre
Additional charge
Stay fit in our fully-equipped gym, featuring plenty of exercise machines, a variety of free weights, and a punch bag for boxing enthusiasts. Whether you're into cardio, strength training, or a quick workout, our gym caters to all fitness needs.
Location
On site
Fitness equipment
Free weights
Exercise Bike
Strength equipment
Fitness machines
Weight machine
Exercise bikes
Wellness services and equipments
Jacuzzi/Whirlpool bathAdditional charge
Sauna roomAdditional charge
Stay fit in our fully-equipped gym, featuring plenty of exercise machines, a variety of free weights, and a punch bag for boxing enthusiasts. Whether you're into cardio, strength training, or a quick workout, our gym caters to all fitness needs.
From intimate gatherings to grand celebrations, our versatile spaces and attentive team are dedicated to bringing your vision to life. Let us help create a wedding day filled with love and magic.
From intimate gatherings to grand celebrations, our versatile spaces and attentive team are dedicated to bringing your vision to life. Let us help create a wedding day filled with love and magic.
Hotel was well located for us. Rooms are clean, beds are very comfortable. The shower was easy to operate, the towels were white and soft enough. Unfortunately the lift was out of action for 8 days, during our stay. This was a problem for us, because of mobility issues. After speaking to Dan, the interim general manager . A solution was achieved. However, it really is not acceptable for a lift to be out of action in a hotel for that length of time.
Dear Sally-Ann G.
Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location, the cleanliness of your room, the comfort of our beds, and the quality of our towels.
However, we sincerely apologise for the inconvenience caused by the lift being out of service for eight days during your stay. We fully understand how difficult and frustrating this must have been, particularly given your mobility needs. We recognise that this was a significant issue, and we appreciate that a hotel lift being unavailable for such an extended period falls short of the standard of service our guests rightly expect.
We are grateful for your understanding and pleased that Dan, our Interim General Manager, was able to work with you to find a suitable solution. Please be assured that we take your comments seriously and will use your feedback to help us improve our guest experience.
Thank you again for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless stay in the future.
Kind regards,
Mercure Telford Centre Hotel
Customer review rating 4.5/5
Juan D. S.
Business
-
Confirmed reviews ALL
Comfortable hotel with friendly staff.
Dear Juan D. S.
Thank you for your lovely feedback. We are delighted to hear that you found our hotel comfortable and our team friendly. Providing a welcoming atmosphere and ensuring our guests enjoy a pleasant stay are very important to us.
We appreciate you taking the time to share your experience and look forward to welcoming you back again soon.
Kind regards,
Telford Centre Mercure Hotel
Customer review rating 4.0/5
David C.
Couples
-
Confirmed reviews ALL
We stayed at the Mercure Telford Central hotel for three nights. This was to enable us to visit some of the Ironbridge Gorge Museum sites. The hotel is well situated for this, being just 5 - 8 miles from the museum sites. The staff on reception were friendly and helpful, apologising for the lift being out of order. As we only had a short flight of seven steps to climb, this was not a problem. The room was well presented with what we needed for a three night stay. Storage for clothes might have been a problem if we had wanted to stay for longer. We initially found the room a bit cold and were going to tell reception that the heating wasn't working, but the radiator did come on about 6 pm and the room warmed up quite quickly. Subsequently the heating was on all the time. The bathroom had a bath with shower over it, which had one of the most intuitive controls we have found in a hotel bathroom, so full marks for that! The hot water came very quickly. The bed was firm but not too firm and we slept well. The only problem with the room was the light over the bed head. When switched on, it came on OK but several minutes alter it started flashing on and off and we couldn't stop this. We reported it but it wasn't fixed during our stay, although as it was a weekend we understand there may not have been an electrician available. We had three enjoyable meals in the restaurant. The restaurant had a good choice of dishes and the service was pleasant and timely.
Dear Mr C.
Thank you for taking the time to share such a detailed review of your recent three-night stay at Mercure Telford Central Hotel. We are delighted to hear that our convenient location made it easy for you to explore the Ironbridge Gorge Museum sites and that you found our reception team friendly and helpful.
It is lovely to know that you were comfortable in your room, slept well, and appreciated the easy-to-use shower controls and prompt hot water. We are also pleased that you enjoyed your meals in our restaurant, particularly the choice of dishes and the pleasant, timely service.
Please accept our apologies for the inconvenience caused by the lift being out of order and for the issue with the bedside light not being resolved during your stay. We appreciate your understanding regarding the challenges of arranging repairs over the weekend, but we recognise the importance of addressing maintenance issues as promptly as possible. We are also glad that the heating came on and your room warmed up quickly.
Thank you again for your balanced and helpful feedback. Your comments are valuable to us, and we hope to have the pleasure of welcoming you back to Mercure Telford Central Hotel on a future visit to the area.
Kind regards,
Telford Centre Mercure Hotel
Customer review rating 4.5/5
Amy G.
Solo
-
Confirmed reviews ALL
The hotel staff were lovely. I had lovely meals and a comfortable room.
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Mercure Telford Centre Hotel
Customer review rating 2.0/5
Amanda T.
Business
-
Confirmed reviews ALL
Very disappointed with the swimming pool and spa facilities. Room was fine, bathroom needed new shower.
Dear Amanda T.,
Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Mercure Telford Centre Hotel
Dear Sally-Ann G.
Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location, the cleanliness of your room, the comfort of our beds, and the quality of our towels.
However, we sincerely apologise for the inconvenience caused by the lift being out of service for eight days during your stay. We fully understand how difficult and frustrating this must have been, particularly given your mobility needs. We recognise that this was a significant issue, and we appreciate that a hotel lift being unavailable for such an extended period falls short of the standard of service our guests rightly expect.
We are grateful for your understanding and pleased that Dan, our Interim General Manager, was able to work with you to find a suitable solution. Please be assured that we take your comments seriously and will use your feedback to help us improve our guest experience.
Thank you again for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless stay in the future.
Kind regards,
Mercure Telford Centre Hotel
Customer review rating 4.5/5
Juan D. S.
Business
-
Confirmed reviews ALL
Comfortable hotel with friendly staff.
Dear Juan D. S.
Thank you for your lovely feedback. We are delighted to hear that you found our hotel comfortable and our team friendly. Providing a welcoming atmosphere and ensuring our guests enjoy a pleasant stay are very important to us.
We appreciate you taking the time to share your experience and look forward to welcoming you back again soon.
Kind regards,
Telford Centre Mercure Hotel
Customer review rating 4.0/5
David C.
Couples
-
Confirmed reviews ALL
We stayed at the Mercure Telford Central hotel for three nights. This was to enable us to visit some of the Ironbridge Gorge Museum sites. The hotel is well situated for this, being just 5 - 8 miles from the museum sites. The staff on reception were friendly and helpful, apologising for the lift being out of order. As we only had a short flight of seven steps to climb, this was not a problem. The room was well presented with what we needed for a three night stay. Storage for clothes might have been a problem if we had wanted to stay for longer. We initially found the room a bit cold and were going to tell reception that the heating wasn't working, but the radiator did come on about 6 pm and the room warmed up quite quickly. Subsequently the heating was on all the time. The bathroom had a bath with shower over it, which had one of the most intuitive controls we have found in a hotel bathroom, so full marks for that! The hot water came very quickly. The bed was firm but not too firm and we slept well. The only problem with the room was the light over the bed head. When switched on, it came on OK but several minutes alter it started flashing on and off and we couldn't stop this. We reported it but it wasn't fixed during our stay, although as it was a weekend we understand there may not have been an electrician available. We had three enjoyable meals in the restaurant. The restaurant had a good choice of dishes and the service was pleasant and timely.
Dear Mr C.
Thank you for taking the time to share such a detailed review of your recent three-night stay at Mercure Telford Central Hotel. We are delighted to hear that our convenient location made it easy for you to explore the Ironbridge Gorge Museum sites and that you found our reception team friendly and helpful.
It is lovely to know that you were comfortable in your room, slept well, and appreciated the easy-to-use shower controls and prompt hot water. We are also pleased that you enjoyed your meals in our restaurant, particularly the choice of dishes and the pleasant, timely service.
Please accept our apologies for the inconvenience caused by the lift being out of order and for the issue with the bedside light not being resolved during your stay. We appreciate your understanding regarding the challenges of arranging repairs over the weekend, but we recognise the importance of addressing maintenance issues as promptly as possible. We are also glad that the heating came on and your room warmed up quickly.
Thank you again for your balanced and helpful feedback. Your comments are valuable to us, and we hope to have the pleasure of welcoming you back to Mercure Telford Central Hotel on a future visit to the area.
Kind regards,
Telford Centre Mercure Hotel
Customer review rating 4.5/5
Amy G.
Solo
-
Confirmed reviews ALL
The hotel staff were lovely. I had lovely meals and a comfortable room.
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Mercure Telford Centre Hotel
Customer review rating 2.0/5
Amanda T.
Business
-
Confirmed reviews ALL
Very disappointed with the swimming pool and spa facilities. Room was fine, bathroom needed new shower.
Dear Amanda T.,
Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Mercure Telford Centre Hotel
Customer review rating 3.0/5
Sarah H.
Business
-
Confirmed reviews ALL
This was a useful location as I was working from the international centre for the weekend. However the hotel has not met the standard I would have expected. The staff I cannot fault, they have all tried very hard. My room had a blocked shower with cold water only so I was offered to swap rooms. The hotel is quite noisy with door banging and was very cold at night. The pool is now chargeable which I did not know and one of the reasons I selected this hotel over the others. £10 for a short dip after work is a bit steep as it is only a small pool. The bar was nice to sit in but food was a little overcooked and very over priced for what it was.
Dear Sarah H.
Thank you for taking the time to share your feedback following your recent stay with us. We are pleased that our location was convenient for your work at the International Centre and that our team made every effort to assist you. We will be sure to pass on your kind comments to our staff.
However, we are sorry that several aspects of your stay fell short of your expectations. Please accept our sincere apologies for the issues with your shower and the lack of hot water, as well as the noise and low room temperature during the night. We understand how important a comfortable and relaxing environment is, particularly after a busy working day.
We also appreciate your comments regarding the swimming pool charges. We are sorry that this was not clear when you made your booking and understand your disappointment, especially as access to the pool influenced your choice of hotel. Your feedback regarding the food quality and pricing has also been noted and will be shared with our relevant teams.
While we are pleased that you enjoyed the atmosphere of our bar and the efforts of our staff, we regret that the overall experience did not meet the standard you expected. Your feedback is important to us as we continually look for ways to improve our facilities and services.
Thank you again for your honest comments. We hope you may consider giving us another opportunity to provide you with a more enjoyable experience in the future.
Kind regards,
Telford Centre Mercure Hotel
Customer review rating 5.0/5
Nigel A.
Solo
-
Confirmed reviews ALL
Very good service
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Mercure Telford Centre Hotel
Customer review rating 3.0/5
Trevor C.
Couples
-
Confirmed reviews ALL
Mix up with the booking. Emma on reception when we arrived was rude and unprofessional. The rest of the staff were brilliant especially Steph and Mel.
Thank you for taking the time to share your feedback. We’re sorry to hear there was a mix-up with your booking and that your initial experience with our reception team did not meet the high standards we strive to maintain. Please accept our apologies for this.
We’re pleased to hear that the rest of our team, particularly Steph and Mel, helped make your stay a positive one. We’ll be sure to pass on your kind comments to them, as we know how much recognition means to our staff.
Your feedback is important to us, and we will address your concerns with the relevant team to ensure we continue to improve our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the excellent service you deserve from the moment you arrive.
Customer review rating 4.5/5
Paul R.
Business
-
Confirmed reviews ALL
very nice
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Mercure Telford Centre Hotel
Customer review rating 3.5/5
Jean H.
Friends
-
Confirmed reviews ALL
Comfortable bed ... room a bit chilly in mornings and evenings ... food okay ...
Dear Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Mercure Telford Centre Hotel
Customer review rating 1.5/5
Stephen G.
Couples
-
Confirmed reviews ALL
Arrived at the hotel to be advised that the room we had booked has been checked in by the receptionist. No explanation as to why, but we were given a cold room that had a window open, that was adapted for accessibility needs, and with paper thin walls (given I’m hard of hearing the noise was unduly loud).
Waiting for breakfast was equally bad. The person manning the check-in had his back to us and was completing admin rather than being attentive.
All in all. I won’t be booking again.
Dear Stephen G.,
Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Mercure Telford Centre Hotel
Customer review rating 5.0/5
Michael B.
Business
-
Confirmed reviews ALL
Very good, excellent friendly staff. I enjoyed my time in Telford.
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Mercure Telford Centre Hotel
Customer review rating 4.0/5
Miller G.
Families
-
Confirmed reviews ALL
All good ..only disaapointment is additional charge for pool.
Thank you for your positive feedback. We’re delighted to hear that you enjoyed your stay overall. We’re sorry to hear that the additional charge for use of the pool was a disappointment. We appreciate you sharing your feedback, and we hope to welcome you back again in the future.
Customer review rating 3.0/5
Elizabeth C.
Business
-
Confirmed reviews ALL
Staff welcome, pleasant and receptive. The room was slightly disappointing with no normal tea and the shower head height/angle adjustment broken.
Thank you for your kind comments about our staff. We’re pleased to hear that you found them welcoming, pleasant, and receptive.
We’re sorry that the room did not fully meet your expectations. We apologise for the inconvenience caused by the lack of regular tea and the issue with the shower head. We’ll make sure your feedback is shared with the relevant team so these matters can be addressed.
Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay.
Customer review rating 5.0/5
Lee M.
Families
-
Confirmed reviews ALL
Great hotel
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Mercure Telford Centre Hotel
Customer review rating 3.5/5
Paul D.
Solo
-
Confirmed reviews ALL
Service excellent , room high quality and well maintained , only downside was the persistent noise from the hotel machinery outside the window.
Thank you for your lovely feedback. We’re delighted to hear that you found our service excellent and were pleased with the quality and maintenance of your room.
We’re sorry, however, that the persistent noise from the hotel machinery affected your stay. We appreciate you bringing this to our attention and will share your comments with the relevant team.
We hope to have the pleasure of welcoming you back for a more peaceful and enjoyable stay.
Customer review rating 2.5/5
Pauline B.
Business
-
Confirmed reviews ALL
The window was open and stuffed with tissue to stop the draft, should not put a single women into a room with an joining door. Could not change the temperture in the shower. Not a good room, not a good reception told me 3rd floor when there isnt one
Dear Pauline B.,
Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Mercure Telford Centre Hotel
Customer review rating 4.0/5
Eli J.
Business
-
Confirmed reviews ALL
Was originally given keys to a dirty uncleaned room. Food was pretty good but portions could be larger. Other than that it was really good
Dear Eli J.,
Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Mercure Telford Centre Hotel
Customer review rating 1.5/5
Jenny P.
Business
-
Confirmed reviews ALL
Bed was uncomfortable, the light wall behind the bed was noisy, air con was broken, and the rooms were so noisy from traffic, I thought the windows were open. On top of this, the noise from inside was terrible, I could hear so every movement and door from what felt the entire hotel.
Overall impression is that this hotel is in desperate need of a full refurb and investing in higher quality furniture, walls and windows. It did not feel like the quality I would expect from previous mercure visits.
Staff were friendly, but carrying QR codes to review service is an underhanded way of boosting the overall reviews for the hotel.
Parking was free, and plentiful.
Food was very expensive for what it was.
Dear Jenny P.,
Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Mercure Telford Centre Hotel
Customer review rating 2.0/5
Alex T.
Business
-
Confirmed reviews ALL
The facilities such as the swimming area are old and tired, having to bring padlock’s in for your lockers is not great. There was no indication of breakfast not included as part of our booking, it was very expensive for breakfast and so we choose to go elsewhere. The rooms were okay but the mirror did get very hot at times. The door would not shut when pushed, you had to push it again to lock. Overall for the cost we paid for 3 rooms, it was not value for money and we would tell people not to go to the Mercure due to the above reasons. We were there for a healthcare conference and will potentially be again next year but we will make sure we avoid the Mercure.
Dear Alex T.,
Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Mercure Telford Centre Hotel
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Frequently asked questions
Mercure Telford Centre Hotel is located at Forge Gate, Telford Centre, TF3 4NA, United Kingdom. We are situated in the town centre, just a 14-minute walk or 5-minute drive from Telford Central railway station and an 8-minute walk from Telford Town Centre shopping mall. Nearby attractions include the Shropshire Hills, Ironbridge, and the RAF Museum.
Mercure Telford Centre Hotel offers a variety of accommodation options to suit your needs:
Classic room - 1 double bed (with king size bed)
Classic room - 2 single beds
Privilege room - 1 king size bed
Accessible room - 1 double bed (with king bed)
Standard Room - 2 single beds
We also provide connecting rooms and a family room for those traveling with loved ones.
At Mercure Telford Centre Hotel, we offer a range of amenities including:
Free Wi-Fi and onsite car park (additional charges)
Breakfast buffet and room service
Iron Masters restaurant and Iron Masters Bar
Indoor heated pool, sauna, jacuzzi, and Fitness center (additional charges)
Wheelchair accessibility and meeting rooms
Pets welcome (additional charges) and wedding venue
You can dine at Iron Masters, our onsite restaurant serving regional cuisine with vegetarian, gluten-free, and children's options. For drinks, the Iron Masters Bar offers a selection of beers, wines, cocktails, and soft drinks in a lobby bar setting. We also provide a daily breakfast buffet featuring fresh pastries and a full English breakfast, as well as 24-hour room service.
At Mercure Telford Centre Hotel, check-in is available from 03:00 PM, and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Mercure Telford Centre Hotel regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Mercure Telford Centre Hotel using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Pets are allowed at Mercure Telford Centre Hotel for an additional fee. Please let us know prior to your arrival if you plan to bring your pet.
Mercure Telford Centre Hotel features nine versatile meeting rooms that can accommodate up to 475 people. Our largest space covers 372 square meters and all rooms are equipped with new furniture and ClickShare technology AV. High-speed Wi-Fi is also available throughout the hotel for your business needs.
Mercure Telford Centre Hotel is a wonderful venue for weddings and events, offering versatile spaces that can accommodate up to 300 guests for banquets. Our attentive team is dedicated to bringing your vision to life, whether you are planning an intimate gathering or a grand celebration.
Mercure Telford Centre Hotel is a wheelchair accessible hotel featuring four rooms specifically designed for people with reduced mobility. These accessible rooms include wheelchair turning space, alarm cords, wheel-in showers, and bathroom grab rails. We also offer accessible parking and accessible service in our restaurant.
Yes, Mercure Telford Centre Hotel allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Mercure Telford Centre Hotel, you can reach the following landmarks on foot:
Telford Town Centre shopping mall: 8 minutes
Telford Central railway station: 14 minutes
Mercure Telford Centre Hotel features a Leisure Club with an indoor heated pool, jacuzzi, sauna, and steam room. While specific spa treatments are not listed, these facilities provide a tranquil escape for rejuvenation. Additional charges apply for the use of these wellness amenities.
For business travelers, Mercure Telford Centre Hotel provides nine versatile meeting rooms equipped with ClickShare technology AV and free Wi-Fi throughout the property. Each room features a business desk with an adjustable lamp, and we offer a large onsite car park for easy access. You can also enjoy a full English breakfast buffet to start your workday.
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