Mercure Telford Centre Hotel 4 stars

Customer review rating 4.0/5 178 reviews
Mercure Telford Centre Hotel
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located close to Telford Central station

  • Just five minutes away from the Telford International Centre

  • Free onsite car parking available

  • Leisure facilities including a swimming pool and gym

  • Just a 2-minute drive from the M54

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Telford Centre Hotel

Forge Gate
Telford Centre
TF3 4NA
telford
united kingdom

Tel: +441952217680

Fax: (+44)1952/217681

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM INT At 75km / 47 miles

  • By car

    M54 JUNCTION 5 At 1km / 0 miles

  • By train

    TELFORD CENTRAL At 1km / 1 miles

Our accommodations

Classic room - 1 double bed

  • Max. number of persons: 2
  • Area: From 14

Classic room - 2 single beds

  • Max. number of persons: 2

Privilege room - 1 king size bed

  • Max. number of persons: 2
Accessible room

Accessible room - 1 double bed

  • Max. number of persons: 2
  • Area: From 14

Standard Room - 1 double bed

  • Max. number of persons: 2

Standard Room - 2 single beds

  • Max. number of persons: 2
  • Views: Garden side, City side *

* Subject to availability

Our restaurants and bars

Iron Masters

Type of cuisine: Regional

We pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources and the provenance and traceability of our food is vitally important to us.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Lunch and dinner are served daily until 22:00 in the Hotel's bar. Our onsite bar is a great place to meet friends for relaxing drinks or meet up with colleagues or clients for an impromptu business meeting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 372

  • Maximum capacity: 475 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Telford Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

178 reviews

tripadvisor

TripAdvisor Rating 4.0/5

867 reviews

Very comfortable hotel with good food & service

Customer review rating 4.0/5

Sean Couples - 18/02/2020 Confirmed reviews ALL

Hotel staff very friendly & helpfull. Rooms clean & comfortable with tea making facilities. Breakfast especially good & plentiful. Overall experience good, recommended.

Nothing special, was a bit disappointed

Customer review rating 4.0/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Expected better service and better room. Room was supposed to be superior but bed was a bit saggy and no air conditioning, hotel didn’t bother with any of the preferences I have set on my account. Service in the restaurant on Sunday night was crap .

Good

Customer review rating 4.0/5

Craig Business - 16/02/2020 Confirmed reviews ALL

A good stay

Generally a good stay, with minor quibbles

Customer review rating 4.0/5

Anon Business - 16/02/2020 Confirmed reviews ALL

I stayed for 4 nights for work reasons. Hotel convenient and friendly staff. Room very comfortable, clean and well-appointed. Breakfast adequate, but limited choice because I am vegetarian. State of the hotel noticeably declined away from the public-facing areas - eg carpets on bedroom corridors looked rather dated. I emailed the hotel about some lost property and was disappointed not to receive a response.

Customer review rating 4.0/5

Anonymous Business - 09/02/2020 Confirmed reviews ALL

Stayed for one night at an event in the hotel and used the pool the next day.

Well appointed, comfortable

Customer review rating 4.0/5

Howard M. Couples - 08/02/2020 Confirmed reviews ALL

Good check in and out. Nicely decorated, modern room with several mains sockets and USBs. The only negative would be that there was no aircon, but being able to open a window was a godsend. The card that opened the door, failed everyday. Reception sorted this each day, but it did mean that I had to leave a disabled person with mobility issues at the entrance to the room for several minutes. The pool was very good.

A 'home from home' for Business Guests

Customer review rating 4.0/5

Paul H. Business - 06/02/2020 Confirmed reviews ALL

Genuine and Friendly Staff, always attentive to guest needs.

TELFORD MERCURE

Customer review rating 4.0/5

Jude Business - 06/02/2020 Confirmed reviews ALL

EXCELLENT HOTEL. Bathrooms could be bigger. No points card. No complimentary drink. No newspaper.

Good stay

Customer review rating 4.0/5

Victoria Solo - 04/02/2020 Confirmed reviews ALL

Good stay, decent room size and tea and coffee making facilities in the room which was great as I didn't have breakfast.

well located

Customer review rating 4.0/5

Pam Couples - 04/02/2020 Confirmed reviews ALL

Great facilities, breakfast great staff all great. Room was right above the entrance so was awoken throughout the night numerous times due to other guests being outside talking very loudly.

Good stay

Customer review rating 4.0/5

Oksana Families - 04/02/2020 Confirmed reviews ALL

Was thinking it would be more of city hotel..it was more like industrial centre. Receptionist on arrival was not particularly welcoming..just asked to spell my name without even getting us. Room was ok. Pool and leisure facilities very outdated. Not really kids friendly. Breakfast was good, but eggs well overcooked and dry.

Dear OKSANA D., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the poor welcome you received and for the lack of communication. I have passed on all of your comments to the correct departments. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Good Stay

Customer review rating 4.0/5

Mr C. Solo - 03/02/2020 Confirmed reviews ALL

Good stay, reasonable price. Room was good overall however; the bathroom door needed replacing as as at some point in the past it's developed two big holes. The room was clean overall except for the window, it was clear that the windows haven't been cleaned in a very long time. A large amount of dirt and dust build-up along the windowsill. All the staff at the hotel seem friendly and the customer service was pretty good. Overall are you four stars out of five.

Basic

Customer review rating 4.0/5

John Business - 02/02/2020 Confirmed reviews ALL

Stayed many times as convenient for visiting ReAssure. Gym ok, staff lovely, rooms basic.. Aircon is a big upgrade over too cold/too hot rooms, otherwise can't see any real changes from the upgrade works

Great sleep but small room

Customer review rating 4.0/5

Simond Business - 31/01/2020 Confirmed reviews ALL

Overall a good stay. The bed was ridiculously comfortable and I got my best night's sleep for over a week. The reception staff were a little less jolly than in the previous hotels I have stayed in and there was an error on checkout where I was given someone else's bill. I noticed it only when emailed the bill so this meant I had to return to the hotel to correct the error. There was a fairly big queue at reception for this as there was only one receptionist at peak check-out time. There was no option to book bed and breakfast when booking the room. The restaurant is fine although it can get a little noisy. The pool and changing room facilities are good if a little dated. The gym area receptionist (Amy) was helpful, friendly and cheerful. The wifi was good. It's a shame there is no complementary water in the room. For those of us with regular medication to take this is always a nice touch. The biggest disappointment was the desk: not really big enough to be able to work from. This is a key feature for me as I work from my room on a regular basis. The room just wasn't quite big enough for the desk, office chair, bed and comfy chair. Personally I would have given up the comfy chair to have a bigger desk. With the tea and coffee facilities on the desk there was barely enough room for my laptop. Overall a good night but with some tweaks could have been a great night.

Dear SIMON D., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I have passed your comments onto all departments you have mentioned in your review. Sincerely, Melissa Bowers Front Office Supervisor

Very Flexible

Customer review rating 4.0/5

William Business - 31/01/2020 Confirmed reviews ALL

The staff are very quick to help out, I have stayed for years and they do everything they can to accommodate

Dear WILLIAM W., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I have passed your comment on to Natalie and will also liaise with reception to make sure in future you receive your welcome drink voucher, this will be added to your comments on your upcoming reservations alongside instructions to send your VAT via email on checkout. Sincerely, Melissa Bowers Front Office Supervisor

Good Weekend

Customer review rating 4.0/5

Gareth Couples - 25/01/2020 Confirmed reviews ALL

We live in France and needed a hotel for 4 nights to see friends and attend a birthday party. The hotel is well located with a very pleasant staff. The cleaning staff were excellent keeping the room clean and stocked. Our main complaint is one to upper management, why are there no toilet brushes? We have voiced the same question in France.

Lost SHOES

Customer review rating 4.0/5

Ana Business - 24/01/2020 Confirmed reviews ALL

The worst experience I could face was that I forgot a pair of shoes in the room, I have called the hotel in the afternoon and discussed with the front desk and the shoes completely DISAPPEARED from the hotel. I have asked them to check twice with the staff that performed the clean and also on lost and found items. The shoes stayed in the floor close to the bed but no one returned it. Its really disappointing as we prefer to choose Mercure due to its trust, which seems to be be not anymore the case.

Good Morning Ana, as discussed at the end of last week we are currently in the process of a full investigation with the team at the hotel. As soon as this has been completed I will be intouch. In the meantime if I can be of any further assistance please do not hesitate to contact me. Regards Kelly Roberts Sales Manager

Electrocuted by desk lamp

Customer review rating 4.0/5

Kate C. Business - 24/01/2020 Confirmed reviews ALL

Hi, unfortunately, I was electrocuted when turning off the desk lamp in my room. It was a very strong shock right up my right arm into my shoulder. I reported it to reception and it was recorded. Staff visited my room and removed the bulb from the lamp but I felt quite nervous about touching anything else for the duration of my stay. Not really expecting such a dangerous result from a desk lamp in my hotel room.

Thankyou Katharine for bringing this to my attention. I checked the lamp several times the morning after and could not find a fault. I have changed the lamp as a precaution. Once again thankyou for making me aware of this. Kind Regards, Peter Oakes. Maintenance Manager.

Accesssible?

Customer review rating 4.0/5

Jh Business - 23/01/2020 Confirmed reviews ALL

Was given an accessible room first night. Pretty poor experience. Bathroom enormous so rest of the room tiny (and hardly accessible). Extremely noisy through connecting door. Sink and bathroom tap confounding. Has to be turned to maximum output to get hot water which then sprays liberally around the room. How anyone using a wheelchair would get on I cannot fathom. Really fit for neither able bodied nor access needs customers. Second night room much better after I was moved.

Dear John, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently addressing the issues you have raised. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jayne Steventon
Customer review rating 4.0/5

Anonymous Business - 19/01/2020 Confirmed reviews ALL

I enjoyed the pool and the personal service

Dear John, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jayne Steventon
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