Novotel London Paddington Hotel 4 stars

Customer review rating 4.4/5 15,662 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel London Paddington
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+ 19 Services
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel London Paddington

3 Kingdom Street
Sheldon Square
Paddington
W2 6BD
london
united kingdom

Tel: +442072666000

Fax: (+44)207/2666010

Check-in from 14h00

Check out up to 12h00

  • PADDINGTON :  7,18,23,27,159 Paddington or Bishops Bridge Rd

  • PADDINGTON :  4 LINES PADDINGTON

  • By plane

    LONDON CITY At 18.99km / 11.8 miles

  • By plane

    LONDON GATWICK At 55.6km / 34.55 miles

  • By plane

    LONDON HEATHROW At 27km / 16.78 miles

  • By train

    LONDON PADDINGTON At 0.15km / 0.09 miles

GPS :51.519425, -0.180974

Our accommodation(s)

Superior Room with 1 Queensize bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Room with 1 queen-size bed and doublesofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Executive Room with 1 Queen-size bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)
Rooms

Our restaurants and bars

ELEMENTS RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)

Lunch

11:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel London Paddington

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

15,662 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,020 reviews

Customer review rating 4.4/5

Helen Families - 13/11/2020 Confirmed reviews ALL

The staff were very nice and they made my stay very comfortable and relaxing, nothing was too much for them to handle, always willing to give me more information. The rooms were clean and tidy. I thoroughly enjoyed my stay and I definitely will come back :)

Fantastic hotel in a great location

Customer review rating 4.4/5

Greg Families - 06/11/2020 Confirmed reviews ALL

Stayed for a weekend in London. The location is very convenient for Hyde park and the market at Nottinghill, we also walked to the museums from here, a longer walk but through the park, so very pleasant. The hotel is connected to rail and the underground into the city. The staff were all very friendly and super helpful.

Fine enough, not great

Customer review rating 4.4/5

Nikita Friends - 06/11/2020 Confirmed reviews ALL

I think the hotel was fine for a bare minimum, but I was expecting more. The rooms weren't properly cleaned, I found a lot of hairs on my bed. I had also requested a room on a higher floor two weeks before my reservation, and when I got there the reception said they never got the memo. Also, the TV in my room did not work. I expected more since the reviews online were very good and the pictures of the hotel looked stunning, but sadly it wasn't enough. I will say that their pool is really nice though.

Everything was so lovely

Customer review rating 4.4/5

Anonymous Couples - 05/11/2020 Confirmed reviews ALL

The staff were polite and very accommodating. They were all very kind and made my husbands birthday special by providing a small cake which was a wonderful surprise. The room was really nice and the overall stay was brilliant. Thank you very much because my husband had an amazing birthday experience at your hotel. Your hotel has never disappointed us!

Excellent family stay

Customer review rating 4.4/5

Victoria Families - 04/11/2020 Confirmed reviews ALL

Great location, clean comfortable room, lovely pool, good breakfast, great staff! This was our fourth stay, our longest and most unusual. The usually bustling area around the station was very quiet, as was the hotel but everything was so well managed. We had a great stay and look forward to returning next year

Lovely hotel

Customer review rating 4.4/5

David S. Couples - 03/11/2020 Confirmed reviews ALL

I booked this for myself and my wife to celebrate my passing out from the british transport police training school and absolutely love the hotel. Great location,great staff and breakfast was good.

Great stay

Customer review rating 4.4/5

Nick M. Families - 31/10/2020 Confirmed reviews ALL

I was a regular user of Hilton Paddington and have been for last five years but due to the attitude of management at my last stay I decided to choose Novotel to which I am extremely happy. The service I received cannot be faulted, the staff were amazing especially Henry who in my opinion is somebody you should never ant to lose as a member of staff. There were a couple of issues which I bought to the attention of Henry and his lovely manager Sharon, these were dealt with immediately. My room was extremely hot and that was taken care off by means of an upgrade. I ordered food via room service and sadly the quality was not up to the standard I expected. I do not believe I should of been charged for this and to be honest I’m not sure if I was as I never check my bill it’s just paid. My other criticism regarding the food is I personally prefer sending food out in my restaurant on a hot plate as the food stays hot for longer, your food was served on cold plates but this is only my opinion. Also we purchased your wonderful brownie dessert with vanilla ice cream , it arrived with chocolate ice cream which sadly I absolutely hate lol and apparently you have run out of vanilla. Firstly I believe in professionalism and we should of been asked if we would like the change due to you not having vanilla and secondly a hotel of your quality should not ever run out, kitchen purchaser needs a smack bum lol. Finally in my opinion and please this is my opinion only I do not believe I should of been charged for the first night as it was impossible to sleep due to the heat in the room. These are only comments for your eyes only, we are both professional people in hospitality and I believe any criticism can be made positive. I would like to thank you are your amazing team for making our stay a great one, even my 11 yr old son said it’s so much nicer than the Hilton lol

Well located with good facilities

Customer review rating 4.4/5

Anonymous Families - 31/10/2020 Confirmed reviews ALL

Good facilities including a pool and gym we were able to use. Breakfast options were good. Staff were polite and helpful.

Nice Hotel, lovely helpful Staff

Customer review rating 4.4/5

Robin H. Business - 29/10/2020 Confirmed reviews ALL

Obviously things are different as we are still suffering the effects of the COVID 19 pandemic. Nevertheless the guys here make you feel welcome and nothing is to much trouble.

Very well located and we had a good stay.

Customer review rating 4.4/5

Gabriela Families - 29/10/2020 Confirmed reviews ALL

My family stayed in this hotel and we are very satisfied with the services, the staff are so friendly ,polite and always say good morning/afternoon/evening whenever they met a guests. The room are clean,extremely tidy and located in a nice city view.

Very welcoming

Customer review rating 4.4/5

Peter H. Business - 27/10/2020 Confirmed reviews ALL

Staff very helpful and nothing was too much trouble.

Great stay, convenient location, friendly staff

Customer review rating 4.4/5

Annemarthe V. D. V. Solo - 19/10/2020 Confirmed reviews ALL

I have stayed for 3 nights at the Novotel Paddington. Comfortable room and beds. Friendly staff. The hotel took great preventive measures to minimise risks of Coronavirus spread. I felt very safe and comfortable.

Excellent experience.

TripAdvisor rating 4.0/5

Journey01682614328 16/10/2020 TripAdvisor review

Everything about Novotel is always excellent. Warm welcome and excellent customer services. Great location connecting whatever you may need. Gili gave a first class service and friendliness. You are a great asset to your bosses. Thank you. Henry and rest of the team, you made us unique and at home. Novotel Paddinton is the place.

Dear Journey01682614328, Many thanks for your kind review. We are delighted to learn that you have enjoyed your stay. Gili, Henry and the whole team here at Paddington look forward to welcoming you again very soon! Kind regards, Paulo Bernini - Operations Manager.

Staff was excellent. Room was very clean. Room service was prompt.

Customer review rating 4.4/5

Anonymous Families - 13/10/2020 Confirmed reviews ALL

We had a wonderful stay. The staff made it especially pleasant. They went out of their way to make our stay comfortable, even delivering breakfast early so that we could eat before our flight. Thank you!

Points not added again

Customer review rating 4.4/5

Mjo Business - 12/10/2020 Confirmed reviews ALL

Whenever I stay with you I get no Accor points. I am told by reception and when I book that I will but they never appear. What have I misunderstood?

Return stay great service

Customer review rating 4.4/5

Jules Couples - 11/10/2020 Confirmed reviews ALL

Returned here after staying last year. Was celebrating my 50th birthday and received a loved London gift , cake & 2 beauty products Received excellent service from reception and COVID measures taken made us feel very safe Great location for hopping onto the train and navigating round London on our stay

The best choice

Customer review rating 4.4/5

Ioannis Solo - 10/10/2020 Confirmed reviews ALL

Brilliant people, great location, very safe!

Fab location, clean and tidy.

Customer review rating 4.4/5

Al… Business - 10/10/2020 Confirmed reviews ALL

Was a bit cold and the thermo didn't make any difference.

Great Stay

Customer review rating 4.4/5

A J. M. Couples - 10/10/2020 Confirmed reviews ALL

Can't fault anything about our stay. The staff were wonderful and very accommodating. The facilities are great too.

Good location

Customer review rating 4.4/5

Mahmood R. Families - 07/10/2020 Confirmed reviews ALL

Everything good specially gym and swimming pool .

Our most recent 20 reviews

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