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Novotel London Paddington Hotel 4 stars

Customer review rating 4.4/5 15,625 reviews
Novotel London Paddington
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+ 19 Services
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Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Novotel London Paddington

3 Kingdom Street
Sheldon Square
Paddington
W2 6BD
london
united kingdom

Tel: +442072666000

Fax: (+44)207/2666010

Contact email

Check-in from 14h00

Check out up to 12h00

  • PADDINGTON :  7,18,23,27,159 Paddington or Bishops Bridge Rd

  • PADDINGTON :  4 LINES PADDINGTON

  • By plane

    LONDON CITY At 18.99km / 11.8 miles

  • By plane

    LONDON GATWICK At 55.6km / 34.55 miles

  • By plane

    LONDON HEATHROW At 27km / 16.78 miles

  • By train

    LONDON PADDINGTON At 0.15km / 0.09 miles

GPS :51.519425, -0.180974

Our accommodations

Superior Room with 1 Queensize bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Room with 1 queen-size bed and doublesofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Executive Room with 1 Queen-size bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)
Rooms

Our restaurants and bars

ELEMENTS RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 150 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel London Paddington

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

15,625 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,015 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

good stay

Customer review rating 4.4/5

Lewis M. Business - 23/03/2020 Confirmed reviews ALL

Nice stay, enjoyed the gym, restaurant and also the treat left in my room - really appreciate it!!

Dear LEWIS M., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Lovely modern hotel

Customer review rating 4.4/5

E. B. Friends - 22/03/2020 Confirmed reviews ALL

Overnight stay with friends

Dear B. E., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Well located

Customer review rating 4.4/5

Susan Friends - 21/03/2020 Confirmed reviews ALL

Excellent with one proviso. The water pressure in the basin was almost non- existent

Dear SUSAN R., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Outstanding staff who went above and beyond. So welcoming

Customer review rating 4.4/5

Julia G. Friends - 20/03/2020 Confirmed reviews ALL

Considering the circumstances with COVID19 making the hotel quiet, we were made to feel extremely welcome with a highly appreciated surprise in the room. The breakfast had a huge range and staff greeted us with smiles all round!

Dear JULIA G., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Well located

Customer review rating 4.4/5

Anonymous Families - 19/03/2020 Confirmed reviews ALL

Not good enough

Dear VILHJMUR SVEINN B., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Fantastic Service

Customer review rating 4.4/5

Leanne Solo - 19/03/2020 Confirmed reviews ALL

Had a wonderful stay here, well located, staff are so friendly and accomodating. Nothing was to much trouble

Dear LEANNE B., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Handy for Paddington - very comfortable

Customer review rating 4.4/5

Anonymous Families - 15/03/2020 Confirmed reviews ALL

Quick 1 night stay - very smooth and comfortable

Dear ANNE P., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Lovely staff

Customer review rating 4.4/5

Mario D. T. Friends - 15/03/2020 Confirmed reviews ALL

Very nice and clean, I feel like I'm at home

Dear MARIO DANIEL T., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Great English Breakfast

Customer review rating 4.4/5

Martin Business - 13/03/2020 Confirmed reviews ALL

Stayed for 3 nights on a business trip. Good location within short walking distance from Paddington station, so very convenient to travel to and from Heathrow.

Dear Martin christopher G., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Views coloured by very disappointing check in process.

Customer review rating 4.4/5

Paul S. Couples - 11/03/2020 Confirmed reviews ALL

Reception staff refused to accept our stay had been pre paid despite showing confirmation email from Novotel. Once checked in we were rang in our room requesting us to check historical bank statements to prove payment. This attitude did not given us the impression we were being warmly welcomed to the hotel.

Dear MARY S., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agata Lewkowicz Front Office Manager

Wonderful stay! Perfect for a relaxing break in busy London!

Customer review rating 4.4/5

Clara Couples - 10/03/2020 Confirmed reviews ALL

We stayed for two nights on a trip to see Chelsea play. Hotel is so close to Paddington. Beautiful hotel, clean, comfortable, excellent amenities and formal.. breakfast was delicious.

Dear CLARA F., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Good location, spacious room, very fair price!

Customer review rating 4.4/5

Andrew Business - 10/03/2020 Confirmed reviews ALL

I was only there for one night, but would definitely consider staying again given the proximity to Paddington Station. It is a very convenient location. Ordered room service and the food was good. Used the pool and fitness and they were also nice facilities. Only one minor issue, strange smell on entering the room. But only near the door.

Dear ANDREW F., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Well located, good breakfast

Customer review rating 4.4/5

Abi Business - 09/03/2020 Confirmed reviews ALL

The hotel location is excellent with easy access to public transport and well located for business access. The breakfast was great with lots of choice. The room was very stuffy with stale air and no cooling facility on the air conditioning system. In addition the windows dont open to allow fresh air into the room. This compromised the quality of my sleep and needs to be addressed.

Dear ABIGAIL S., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Well located

Customer review rating 4.4/5

K Couples - 08/03/2020 Confirmed reviews ALL

Comfortable, good located

Dear Kim C., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Good location

Customer review rating 4.4/5

Anonymous Solo - 07/03/2020 Confirmed reviews ALL

So so

Dear HIROSHI K., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

helful staff and quite environment

Customer review rating 4.4/5

Mohammed U. Couples - 05/03/2020 Confirmed reviews ALL

I am pleased with the staff of the hotel.my stay was fantastic and will remain in my memory for sometime to come. undoubtedly I will come again.

Dear MOHAMMED SANI U., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Good quiet location close to Paddington

Customer review rating 4.4/5

Adele Solo - 04/03/2020 Confirmed reviews ALL

As ever a warm welcome & a comfortable well appointed room with excellent triple glazing thus being able to take advantage of the view west without any noise. Breakfast choices good & a well organised buffet.

Dear ADELE L., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Met our needs

Customer review rating 4.4/5

Mike T. Couples - 04/03/2020 Confirmed reviews ALL

The hotel was very comfortable but was a little further away from the entertainment area of the West End than we expected. Eventhough we were near Paddington which was great for the Heathrow Express, getting to the Bakerloo line for access to the West End was a nightmare. A very nice hotel but not well located for a short weekend visit to London.

Dear MICHAEL T., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Very Poor Service, Will never back to NOVOTEL again.

Customer review rating 4.4/5

Asarin S. Business - 03/03/2020 Confirmed reviews ALL

I reserved hotel on Feb 22nd, 2020 but unfortunately my business trip has been changed to June 2020. So I emailed to your guy to ask solution for offering (Cancel, Reschedule or Partail refund) but unfortunately your guy didn’t have willing to help and answer me with the same sentence. I’m very disappointed. PS: I also asked this question to other hotels and they had willing to help and offer me for rescheduling.

Good location, with excellent facilities

Customer review rating 4.4/5

Anonymous Families - 02/03/2020 Confirmed reviews ALL

Excellent staff - nice, courteous, professional.

Dear STEVEN K., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington
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