Novotel London Paddington 4 stars

Customer review rating (ALL Rating) 4.3/5 2,508 reviews

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ALLSAFE approved hotel

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express and link to Elizabeth line

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

Our accommodation(s)

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Hotel location

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
United Kingdom

GPS:51.519046540144, -0.1825473208714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

No.3 Restaurant

Welcome to No.3 Restaurant & Bar at Novotel London Paddington. Indulge in our stylish, vibrant bar and restaurant serving international cuisine with a colourful variety of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,508 reviews

TripAdvisor Rating  4.0/5  3,212 reviews

Certificate of excellence 2023

exceptional service and hospitality.

TripAdvisor rating 5.0/5

Tasnim B TripAdvisor review

The hotel is absolutely lovely, located in a very great location and very close to Paddington station. The staff in the hotel are absolutely amazing and lovely. I remember particular member called Fahida who was extremely friendly and kind and went above and beyond to ensure my experience in the hotel was great.


TripAdvisor rating 1.0/5

hetzer123 Solo travel - TripAdvisor review

This was my third time staying at Novotel Paddington but the first time during the winter months - this last bit is actually very important as I will explain. On my previous visits, I experienced a well-ventilated and temperature-controlled room environment. The room temperature was under your control via the panel on the wall. At the time, I did not think anything of it, assuming it was a well-functioning air conditioning system. How wrong I was. This time, the room was very hot (I estimate 23 Celsius) and after I trying to no avail to lower the temperature via the control panel, I discovered after conversations with the staff, that the system is not air conditioning but cooling/heating system. In the summer the entire hotel is set to cooling and in the winter it is set to heating. The system will only blow hot air into your room. It does not matter that the temperature outside is a mild 12 Celsius and that there are two sets of double glazing to insulate the room (obviously to cut the noise from the train station which I do appreciate). So the end result is that I had no way to cool the room to my required temperature. I am not blaming staff who did provide a portable fan but the point is that’s just blowing the hot air around and is actually quite a noisy option in any case. So I really slept badly. 23C is about 4 degrees warmer than the optimal sleeping temperature. On top of this, and I did not notice this last time so perhaps the mattress is different in different rooms, the mattress was like a rock. On investigation, it turns out not to be a pocket-sprung mattress, which I would have expected as the standard, but a lump of hard foam. Yes, foam. I was snoopy lying on top with no gentle depression to keep my spine straight. Two nights of really bad quality sleep.

Lovely stay

TripAdvisor rating 4.0/5

Susan S TripAdvisor review

Nice hotel but really small room and location while handy for paddington Station surroundings feel a little on the corporate side. Some things they do really well like rituals products in the bathroom which is fab but then there's both shower and bath and wash-hand basin in the "bathroom" but toilet is around the corner in a different space it's quite odd. Beds an pillows are comfy but too small for 2ad and 2kids no room to walk around the beds even to get to the window etc. Fridge in room is handy and staff are very helpful not neccesarily overly friendly but very obliging. Bar was lovely and chilled. Overall it was really nice but just not for us.

Your front desk staff is great and helpful

TripAdvisor rating 5.0/5

TangM188 TripAdvisor review

This is the first time I travel with Novotel. My last stayed at Bristrol (same trip) but not experience well, just like another budget hotel. So when I stay at Novotel London, I originally thought the same and without any expectations. However, when I arrive the reception of London Novotel, Parshad the front desk staff saw we have 8 people of us, and it is heavy raining with freezing outside, all of us get wet, he proactively asking us to help. He also very helpful to move all our rooms to same floor as we originally booked separately and not on the same floor. He also be patient explaining the rules and what we needed to do in order to experience Novotel better, like using the whatsapp room service and breakfast plans, etc. especially we are not use the English as mother language. If more staff like Parshad, I believe the business of Novotel will going to be great. He really turn my impressions from so so to become great.

Great hotel

Customer review rating 5.0/5

Mhairi W. Families - Confirmed reviews ALL

In a great location for access to all of London. Lovely,clean and friendly staff. Breakfasts were very filling and delicious

Dear MHAIRI W., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvsior. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

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Other web-users rate our hotel

  • 1,480 reviews 9.6/10 Location
  • 1,738 reviews 5.6/10 Room
  • 1,569 reviews 8.6/10 Service
  • 30 reviews 7.3/10 WiFi
  • 850 reviews 8.3/10 Breakfast
  • 674 reviews 5.8/10 Cleanliness
  • 357 reviews 7.8/10 Pool
  • 168 reviews 7.7/10 Wellness Area

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