Novotel London Paddington 4 stars

Customer review rating (ALL Rating) 4.2/5 2,113 reviews

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Description

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express and link to Elizabeth line

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

Our accommodation(s)

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Hotel location

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
W2 6BD LONDON
United Kingdom

GPS:51.519046540144, -0.1825473208714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

No.3 Restaurant

Welcome to No.3 Restaurant & Bar at Novotel London Paddington. Indulge in our stylish, vibrant bar and restaurant serving international cuisine with a colourful variety of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,113 reviews

Customer review rating 5.0/5

Anthony G. Families - Confirmed reviews ALL

This hotel is located in a pleasant location close to Paddington Station terminal from where central London is accessible a short walk away.

Dear Anthony, Thank you for your kind feedback. I’m delighted to hear you enjoyed your stay and appreciated our perfect location near Paddington Station, with easy access to central London. We truly value you taking the time to share your experience and hope to have the pleasure of welcoming you back again soon. Warm regards, Ihjas Abdulla Guest Experience Manager

Customer review rating 3.5/5

Judith J. Business - Confirmed reviews ALL

A lovely hotel, breakfast was good. However, the bedroom (1019) was way too hot (felt like I was sleeping in a sauna). I had the thermostat down to 19 degrees and it really didn't feel like it. I tried to turn it down further but it kept jumping back up to 19. The temperature was extremely uncomfortable and disrupted my sleep on both nights.

Customer review rating 2.0/5

Khushvinderpal C. Families - Confirmed reviews ALL

Great but reason inbooke ditnwas the swimming pool. I woke up with my 7 year old son but the swimming pool was locked, staff tried to fix it and offered late checkout but, they could not confirm a time and I had plans that day. If they followed up direct to advise once it was foxed I would have been satisfied

Customer review rating 2.0/5

Beth M. D. Business - Confirmed reviews ALL

I have stayed in this hotel a few times now but feeling that the quality of service and standards seems to have dropped. 1) On arrival I was asked if this was my first stay (do you not keep record of visits)? 2) No bottled water available in the room 3) On my way in to the shower i discovered there was no shower cap available (but available on request). Could it be an idea to make your guest aware of this on check-in so that I could ask for various provisions before I got in to the room? 4) The quality of the meal in your restaurant in the evening was below expectations. I had spaghetti bolognese which seemed to have been heated, not made. I want to highlight that the service from waiter was good, but the quality of food was not. 5) On one of the days I came back to the hotel room at around 1545 and cleaning was not yet done. 6) When checking out the last night a mistake was done on your behalf where you had forgotten to include the last night. Individually all these situations are not severe, but when all of them happen during one visit within a short timespan , I am just wondering if something has changed in your philosophy - especially when considering the rate you are requesting?

Customer review rating 1.5/5

William O. Business - Confirmed reviews ALL

The room and stay were fine, but you said you would email me a receipt and you didn't so now I have to take time to chase it down. That is hugely frustrating and time consuming.

Other web-users rate our hotel

  • 1,438 reviews 9.5/10 Location
  • 1,732 reviews 5.7/10 Room
  • 1,642 reviews 8.8/10 Service
  • 18 reviews 5.4/10 WiFi
  • 787 reviews 8.5/10 Breakfast
  • 643 reviews 6.3/10 Cleanliness
  • 279 reviews 5.6/10 Pool
  • 6 reviews 10/10 Beach

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