Novotel London Paddington Hotel 4 stars

Shower not working properly when I phoned reception they said they were full so could not do anything about it . I asked for the manager to contact me . After 30 mins I phoned again and eventually got the duty manager . Who said they were full and he would move me in the morning as I had a bath with a hand shower at present and this was adequate . I eventually fixed the shower by soaking the shower head in the bath overnight and cleared the exit holes . I then asked reception not to move me . I had no further contact .

Good stay, customer service excellent. The temperature of the hotel seems to be hot, the room was hot and the air con system did not work. Reception brought a fan to the room. Paula from reception team decorated my daughters bed for her birthday- made her incredibly happy so thank you for that!

Staff very helpful and polite, room lovely and clean, swimming pool alittle chilly for children but they still loved it, very pleasant and enjoyable stay

always pleasant stay would come back again

Booked three rooms for a family break in London. Check-in at reception was prompt and friendly. Rooms were generally clean and tidy, except a used wine glass and water bottle under bed. However, excessive noise from the rooms/floor above in early hours of morning (between 1am-2am) spoilt our sleep and although we mentioned it at reception in the morning, and reception staff were going to review it, it also happened on the second night. Breakfast was decent and plenty choice, very good. Used the swimming pool on the first day but unfortunately I was disappointed to find the gym and pool were out of order on the second day when I went to use. Only other annoyance was the service charge added to the drinks bill. I do not understand what the service charge is for if you are physically being served at the bar, maybe if you have table service. Overall a nice hotel in a nice quiet area of London.

the hotel itself is nice and well located. However for UBER taxi's it is impossible to get to the hotel as there is a barrier approx. 500 mrs from the hotel. UBER taxi's are not allowed to enter. The day we were staying it was torrential rain so not pleasant to walk 500 mrs. Breakfast was good but service was bad: it was busy so all dishes were empty and were not refilled. Even clean plates were missing.

Staff was very nice and helpful . Location is ideal but..... rooms really need to be renovated. Carpets are used and spoiled. same for the bathroom. Does not look clean -but that's probably just the fact that everything is old. Even the towels seems to be 5 years old with daily wash....

The sparkles welcome was amazing and started our weekend of just perfectly, the talent who checked us in was warm and friendly as were all the team we came in contact with. Thank you for our weekend 'Heartists'

Firstly I’m sure that l booked an executive room which we didn’t appear to get. The receptionist also made it clear that nobody had looked at our requests before we arrived and she had to change the room as l had requested a shower as l am recovering from a broken knee. We were also very underwhelmed by the organisation when the fire alarm went off. The young man organising everyone was doing his best but the young woman appeared to be more interested in talking to her colleagues, l can only say I’m glad it wasn’t a serious fire as they certainly didn’t give me confidence that they were in control and fully aware of what they should be doing. An explanation of what was going on would have been appreciated. Breakfast on Saturday was excellent on Sunday it was disorganised and disjointed, there clearly wasn’t either enough staff or fully trained staff. There were no plates and when the plates came there was no hot food and topping up of that was painfully slow and unpredictable. The bowls for the fruit when they arrived were hot. There were no teaspoons and when l asked someone if he could get me one he replied by telling me where they were. I explained that it was empty so he said l just needed to wait. One of the coffee machines was broken which when it was so busy made it very slow. Sunday breakfast was really poor! We also intended to use the pool on Sunday and it was closed, another disappointment. I liked the hotel a lot and l would definitely stay again but it definitely wasn’t up to your usual standards.

Was Amazing the exprience since check in when Camélia was very professional explaining all about the hotel and places to go out, Monica in the Bar very attention to my kids and all of us she done great service, the food was Amazing thanks for kitchen. Thank you

Got an accessible room - fine to know that this is available but feels strange to get one if it is not required. When taking the shower, felt like I was in a hospital. Not fine.

Everything was lovely, found a nice cake waiting for us in the room. Amazing welcome on the breakfast both times. You can feel valued and special, Thank you again.

Needed an easily accessible hotel for a short weekend in London. With its location right next to Paddington train and tube station and with easy links all over London the Novotel was perfectly located. Large comfortable room with a view to central London and, inprtantly, verybfood sound proofed windows in what isba joisy neighbourhood. Walking distance to Little Venice, Maida Vale, Marylebone and Hyde Park. Only complaint we had was that the first day the shower water was TOO hot for my wife to wash her hair and we couldn't turn it down! Otherwise highly recommended.

From arrival through to drinks, breakfast and departure, could not fault the team. All the staff members were friendly and knowledgeable. We were upgraded and given welcome cards and plates which was a wonderful surprise! I will definitely be back!! Thank you for a great stay!!

Not a good stay. I checked out two days early and moved to the Hilton. Dirty bathroom, A/C did not work, tiny room, horrible towels and linens.