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Novotel London Paddington Hotel 4 stars

Customer review rating 4.4/5 15,925 reviews

ALLSAFE approved hotel

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Novotel London Paddington
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+ 17 Services

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel London Paddington

3 Kingdom Street
Sheldon Square
W2 6BD london
united kingdom

Tel: +442072666000

Fax: (+44)207/2666010

Check-in from 15h00

Check out up to 12h00

  • PADDINGTON :  7,18,23,27,159 Paddington or Bishops Bridge Rd


  • By plane

    LONDON CITY At 18.99km / 11.8 miles

  • By plane

    LONDON GATWICK At 55.6km / 34.55 miles

  • By plane

    LONDON HEATHROW At 27km / 16.78 miles

  • By train

    LONDON PADDINGTON At 0.15km / 0.09 miles

GPS :51.519425, -0.180974

Hotel services


Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
  • 8 Meeting rooms
  • Business Center
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 206 rooms
    • 11 rooms for people with reduced mobility
    • 24 family rooms
    • 22 connecting rooms
    • 206 non-smoking rooms
    • 11 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
  • Desk equipment available
    • Shoe shine machine
  • Wellness Centre
    • Covered
    • On site
  • Wellness Centre
    • On site
    • Sauna room
    • Turkish Steambath
  • Services for children
    • Play area

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel London Paddington

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

15,925 reviews

TripAdvisor Rating 4.0/5

3,047 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location, super staff

Customer review rating 5.0/5

Claire A. Couples - 14/10/2021 Confirmed reviews ALL

Loved the hotel, clean, smart and welcoming. Great location in Paddington near to cafes and convenience shop.

well located

Customer review rating 4.5/5

Anonymous Families - 13/10/2021 Confirmed reviews ALL

Friendly ,clean ,well appointed for station and wedding venue. Staff very helpful.

Poor service, poor facilities, poor room

Customer review rating 1.5/5

Sarah S. Business - 13/10/2021 Confirmed reviews ALL

I will never stay in this hotel again, despite the convenience of the location. In my opinion the non-cleaning of rooms during stays is no more or less than a cost cutting (and hence service reduction) exercise. I have stayed in a number of hotels over the past 3 months and none of them have offered a reduced level of room servicing due to COVID. I believe that COVID is simply a convenient excuse for you reducing your costs. The air conditioning didn’t work and the room was unbearably hot, the fan provided to resolve the issue was ineffective. And being told that only 2 bottles of water are provided for the duration of the stay and additional ones are £2.95 each is pure profiteering.


Customer review rating 2.0/5

Andrew W. Families - 12/10/2021 Confirmed reviews ALL

Disappointing service

Well located

Customer review rating 3.5/5

Pavs Families - 11/10/2021 Confirmed reviews ALL

The hotel is well located in a decent, modern area. The rooms (since our last stay nearly 2 years ago) are starting showing their age and the cleanliness has declined. This has been most apparent in the swimming pool area, particularly steam room (with even some algae noticalbe). The breakfast was decent, but you have to make sure you avoid the peak time.

Great location

Customer review rating 4.5/5

Sheryl Families - 10/10/2021 Confirmed reviews ALL

Room clean, great location for paddington station, friendly helpful staff

Well located,well managed hotel

Customer review rating 4.0/5

Tye Friends - 09/10/2021 Confirmed reviews ALL

We truly enjoyed our stay,room was upgraded to a room with a view.Sauna and pool areas are great.Lovely breakfast Only issue was aircon was not working in our room but other than that everything else was excellent

Good location for Paddington Station. Nice bar. Good breakfast

Customer review rating 5.0/5

Mark C. Business - 08/10/2021 Confirmed reviews ALL

On night stay

Our goto hotel in London

Customer review rating 3.5/5

Craig L. Couples - 06/10/2021 Confirmed reviews ALL

Check in fine, room was missing some of the toiletries, there were no cups or glasses, very little tea, coffee or milk and there do not disturb sign etc were on the floor behind the sofa.

Great hotel with very friendly, helpful and interested staff

Customer review rating 4.5/5

Tony -. I. Families - 05/10/2021 Confirmed reviews ALL

The overall experience was brilliant. We were told we were upgraded on check to executive room, however the room was very small and the pull out bed was very uncomfortable, also the spare pillow had mold on it. This is just a point but the overall experience with staff and reception requests etc was really good

Great location

Customer review rating 5.0/5

Bryan H. Families - 04/10/2021 Confirmed reviews ALL

Loved the hotel and the food was also very good with a fantastic choice for breakfast

Nice welcome, good location

Customer review rating 3.5/5

Gareth M. Families - 04/10/2021 Confirmed reviews ALL

Arrived at hotel early and appreciate no rooms ready, when arrived back at 2pm for check in but rooms still not available and had to wait until 3pm. Pool was cold, sauna wasn't heating up yet the steam room was stuck on constant. Pleasant staff with apologies for unavailable rooms

Would not visit again.

Customer review rating 2.0/5

Shahmin Couples - 04/10/2021 Confirmed reviews ALL

Superior room booking: The toilet is in its own room separate to the wash basin! Please put this on your website. Hygiene should be paramount. Fridge was not cold - all drinks in fridge room temperature including the milk for tea/coffee Remote control not working. Staff assumed I only booked one day - they called me while I was out in London to ask me to check out. This was resolved after I confirmed my original booking. General decor of room is just not 4 star - carpets worn out and had marks. To top it all off, I have been overcharged on my card for the booking. Staff were informed of this at the time - waiting for refund to show up on statement.

Great stay

Customer review rating 4.5/5

Rg Business - 02/10/2021 Confirmed reviews ALL

Hotel was well presented and staff were all pleasant and showed enthusiasm in their workplace

Well located, comfortable

Customer review rating 3.0/5

Chlo Couples - 02/10/2021 Confirmed reviews ALL

Comfortable bed, complementary bottles of water. Couldn’t get into the leisure room - member of staff had to let us in as the door wasn’t accepting a number of guests cards. Sauna didn’t seem to be working properly … not getting very hot. No shower curtain in the shower in my room. Very noisy toilet. Should’ve had option for late checkout on Sunday but we weren’t told.

Clean efficient Business Hotel

Customer review rating 5.0/5

Ty S. Business - 01/10/2021 Confirmed reviews ALL

Overnight stay. The place was clean, the staff were friendly and helpful, the facilities are good. Bed comfy, shower good. Nothing else needed.

Awkward to find but really enjoyed it

Customer review rating 5.0/5

Chris Friends - 01/10/2021 Confirmed reviews ALL

The staff was really good and went out of there way to help you sauna swimming pool and steam room was devine

Great hotel , amazing staff

TripAdvisor rating 5.0/5

colly1188 24/09/2021 TripAdvisor review

We arrived very late due to flight delays but the check in process was quick as had already checked in online! Upgraded to Executive Room which was great as it was in the 11 floor, great city skyline view! Jessica, Somaya & Justina super great 😊 well done you , helpful at all times !

Amazing Trip

TripAdvisor rating 5.0/5

sam992021 21/09/2021 TripAdvisor review

The best trip ever stayed their recently then stayed again had to go back as this place is stunning, great views, staff are very professional at what they do and the amazing service they provide not to mention how friendly they are. The pool area was beautiful and the breakfast was yummy


TripAdvisor rating 1.0/5

dvkalkeren Business - 07/09/2021 TripAdvisor review

Everything went wrong: - reservation of 2 rooms for 3 nights was cancelled (despite I could show a confirmation of the reservation) - rooms were not cleaned ("Covid") - no cheese and cold meat at the breakfast ("Covid"), however the eggs and saucices were not suffering under covid .... - key room was constantly deactivated by the mobile phone - not working sink was not repaired despite notice

Dear dvkalkeren, Many thanks for your feedback. If you could please send me an email detailing your experience so we can investigate and provide you with the appropriate follow up. kind regards, Paulo Bernini - Operations Manager

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