Novotel London Paddington Hotel 4 stars

I booked this for myself and my wife to celebrate my passing out from the british transport police training school and absolutely love the hotel. Great location,great staff and breakfast was good.

I was a regular user of Hilton Paddington and have been for last five years but due to the attitude of management at my last stay I decided to choose Novotel to which I am extremely happy. The service I received cannot be faulted, the staff were amazing especially Henry who in my opinion is somebody you should never ant to lose as a member of staff. There were a couple of issues which I bought to the attention of Henry and his lovely manager Sharon, these were dealt with immediately. My room was extremely hot and that was taken care off by means of an upgrade. I ordered food via room service and sadly the quality was not up to the standard I expected. I do not believe I should of been charged for this and to be honest I’m not sure if I was as I never check my bill it’s just paid. My other criticism regarding the food is I personally prefer sending food out in my restaurant on a hot plate as the food stays hot for longer, your food was served on cold plates but this is only my opinion. Also we purchased your wonderful brownie dessert with vanilla ice cream , it arrived with chocolate ice cream which sadly I absolutely hate lol and apparently you have run out of vanilla. Firstly I believe in professionalism and we should of been asked if we would like the change due to you not having vanilla and secondly a hotel of your quality should not ever run out, kitchen purchaser needs a smack bum lol. Finally in my opinion and please this is my opinion only I do not believe I should of been charged for the first night as it was impossible to sleep due to the heat in the room. These are only comments for your eyes only, we are both professional people in hospitality and I believe any criticism can be made positive. I would like to thank you are your amazing team for making our stay a great one, even my 11 yr old son said it’s so much nicer than the Hilton lol

Good facilities including a pool and gym we were able to use. Breakfast options were good. Staff were polite and helpful.

Obviously things are different as we are still suffering the effects of the COVID 19 pandemic. Nevertheless the guys here make you feel welcome and nothing is to much trouble.

My family stayed in this hotel and we are very satisfied with the services, the staff are so friendly ,polite and always say good morning/afternoon/evening whenever they met a guests. The room are clean,extremely tidy and located in a nice city view.

Staff very helpful and nothing was too much trouble.

I have stayed for 3 nights at the Novotel Paddington. Comfortable room and beds. Friendly staff. The hotel took great preventive measures to minimise risks of Coronavirus spread. I felt very safe and comfortable.

Everything about Novotel is always excellent. Warm welcome and excellent customer services. Great location connecting whatever you may need. Gili gave a first class service and friendliness. You are a great asset to your bosses. Thank you. Henry and rest of the team, you made us unique and at home. Novotel Paddinton is the place.

We had a wonderful stay. The staff made it especially pleasant. They went out of their way to make our stay comfortable, even delivering breakfast early so that we could eat before our flight. Thank you!

Whenever I stay with you I get no Accor points. I am told by reception and when I book that I will but they never appear. What have I misunderstood?

Returned here after staying last year. Was celebrating my 50th birthday and received a loved London gift , cake & 2 beauty products Received excellent service from reception and COVID measures taken made us feel very safe Great location for hopping onto the train and navigating round London on our stay

Brilliant people, great location, very safe!

Was a bit cold and the thermo didn't make any difference.

Can't fault anything about our stay. The staff were wonderful and very accommodating. The facilities are great too.

Everything good specially gym and swimming pool .