Novotel London Paddington Hotel 4 stars

Name: Novotel London Paddington
Address: LONDON, W2 6BD, UNITED KINGDOM
Telephone: (+44)207/2666000
Rating: 4.4

Customer review rating 4.4/5 15,662 reviews

ALLSAFE approved hotel

Best price guarantee

How it works?

Free: become a member

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate

See on a map

+ 19 Services

Novotel London Paddington Hotel

Hotel that makes every moment matter

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

Miss Sharon Thandi, Hotel Manager

Discover the very best that the capital has to offer at our Novotel London Paddington hotel. With contemporary stylings, a fitness centre and a heated swimming pool, this is the perfect base for guests travelling alone or as a family. With four major tube lines and National Rail services situated nearby, guests can move around the city with ease or stay local with a family day out at London Zoo.

Novotel London Paddington Hotel is located near Paddington Station which gives easy access to four major tube lines, National Rail services and Heathrow Airport via Heathrow Express Train where you can reach Heathrow Airport in 15 minutes. Guests can move around the city with easy access or stay local with a family day out at London Zoo or Madame Tussauds. Also being close to Paddington Station makes it very easy to visit places outside of London too like Oxford, Cambridge and so on.

Guests are invited to enjoy our Gourmet Restaurant, with an internationally-inspired. Enjoy a selection of drinks at the on-site bar. Guests visiting on business will benefit from the eleven meeting room spaces located on-site, ideal for conferences.

Hotel extras

Swimming pool, sauna and fitness centre
15-minute link to Heathrow Airport via Heathrow Express
206 modern guest rooms and 11 disabled accessible rooms
11 meeting rooms with high quality facilities and free Wi-Fi
Short walk to Hyde Park and Kensington Gardens

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas Yes
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- LATE CHECK-OUT UP TO 5PM (Paying) Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine

Indoor heated pool
Fitness centre
Sauna

BreakfastPaying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

11 Meeting room(s)
Web Corner on a Mac
Self service business centre
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Swimming pool
Restaurant
Fitness centre
Sauna
WIFI/Internet Access
Bar
Meetings and events

This hotel has accessible and assitive devices
Late Checkout
- High Speed WiFi
- High Speed internet
- High speed transmission line
- WiFi at the hotel
- WiFi in the communal areas

Hotel accessibility

This hotel has accessible and assitive devices
Late Checkout
WIFI/Internet Access
- High Speed WiFi
- High Speed internet
- High speed transmission line
- WiFi at the hotel
- WiFi in the communal areas

1 Bar(s)
1 Restaurant(s)
Buffet
- Cold snacks
- Hot meals

1 Bar(s)
1 Restaurant(s)
Breakfast

Buffet
Room service
- Cold snacks
- Hot meals

- Sauna room
- Turkish Steambath
- Covered
- On site

Spa - Wellness Centre
- Sauna room
- Turkish Steambath
Swimming pool - Wellness Centre
- Covered
- On site

Play area

Play area

8 Meeting room(s)
Self service business center

8 Meeting room(s)
Business centre

Self service business center

- 11 floors
- 11 rooms for people with reduced mobility
- 206 non-smoking rooms
- 206 rooms
- 24 connecting rooms
- 24 family rooms
100% non-smoking hotel
Shoe shine machine

Hotel informations
- 11 floors
- 11 rooms for people with reduced mobility
- 206 non-smoking rooms
- 206 rooms
- 24 connecting rooms
- 24 family rooms
Service And Equipment

100% non-smoking hotel
Services available at reception

Shoe shine machine

Hotel location

Novotel London Paddington

3 Kingdom Street
Sheldon Square
Paddington
W2 6BD london
united kingdom

Tel: +442072666000

Fax: (+44)207/2666010

Contact email :

Check-in from 14h00

Check out up to 12h00

PADDINGTON : 7,18,23,27,159 Paddington or Bishops Bridge Rd
PADDINGTON : 4 LINES PADDINGTON

By plane
LONDON CITY At 18.99km / 11.8 miles
By plane
LONDON GATWICK At 55.6km / 34.55 miles
By plane
LONDON HEATHROW At 27km / 16.78 miles
By train
LONDON PADDINGTON At 0.15km / 0.09 miles

GPS :51.519425, -0.180974

Superior Room with 1 Queensize bed and sofa

Max. number of persons: 3

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
TV room service ordering(...)

Superior Room with 1 queen-size bed and doublesofa bed

Max. number of persons: 4

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
TV room service ordering(...)

Superior Room with 2 single beds

Max. number of persons: 2

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
TV room service ordering(...)

Executive Room with 1 Queen-size bed and sofa

Max. number of persons: 3

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
TV room service ordering(...)

Rooms

Our restaurants and bars

ELEMENTS RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

11:00 - 15:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 11
Maximum size: 150 m²
Maximum capacity: 150 people
Maximum banquet capacity: 80 people

Find out more

Helen Families - 13/11/2020 Confirmed reviews ALL

The staff were very nice and they made my stay very comfortable and relaxing, nothing was too much for them to handle, always willing to give me more information. The rooms were clean and tidy. I thoroughly enjoyed my stay and I definitely will come back :)

Dear HELEN IKUMELO, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Fantastic hotel in a great location

Greg Families - 06/11/2020 Confirmed reviews ALL

Stayed for a weekend in London. The location is very convenient for Hyde park and the market at Nottinghill, we also walked to the museums from here, a longer walk but through the park, so very pleasant. The hotel is connected to rail and the underground into the city. The staff were all very friendly and super helpful.

Dear GREG FLETCHER, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Fine enough, not great

Nikita Friends - 06/11/2020 Confirmed reviews ALL

I think the hotel was fine for a bare minimum, but I was expecting more. The rooms weren't properly cleaned, I found a lot of hairs on my bed. I had also requested a room on a higher floor two weeks before my reservation, and when I got there the reception said they never got the memo. Also, the TV in my room did not work. I expected more since the reviews online were very good and the pictures of the hotel looked stunning, but sadly it wasn't enough. I will say that their pool is really nice though.

Dear Nikita R., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences of the same nature. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Everything was so lovely

Anonymous Couples - 05/11/2020 Confirmed reviews ALL

The staff were polite and very accommodating. They were all very kind and made my husbands birthday special by providing a small cake which was a wonderful surprise. The room was really nice and the overall stay was brilliant. Thank you very much because my husband had an amazing birthday experience at your hotel. Your hotel has never disappointed us!

Excellent family stay

Victoria Families - 04/11/2020 Confirmed reviews ALL

Great location, clean comfortable room, lovely pool, good breakfast, great staff! This was our fourth stay, our longest and most unusual. The usually bustling area around the station was very quiet, as was the hotel but everything was so well managed. We had a great stay and look forward to returning next year

Dear VICTORIA N., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Lovely hotel

David S. Couples - 03/11/2020 Confirmed reviews ALL

I booked this for myself and my wife to celebrate my passing out from the british transport police training school and absolutely love the hotel. Great location,great staff and breakfast was good.

Dear DAVID s., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Great stay

Nick M. Families - 31/10/2020 Confirmed reviews ALL

I was a regular user of Hilton Paddington and have been for last five years but due to the attitude of management at my last stay I decided to choose Novotel to which I am extremely happy. The service I received cannot be faulted, the staff were amazing especially Henry who in my opinion is somebody you should never ant to lose as a member of staff. There were a couple of issues which I bought to the attention of Henry and his lovely manager Sharon, these were dealt with immediately. My room was extremely hot and that was taken care off by means of an upgrade. I ordered food via room service and sadly the quality was not up to the standard I expected. I do not believe I should of been charged for this and to be honest I’m not sure if I was as I never check my bill it’s just paid. My other criticism regarding the food is I personally prefer sending food out in my restaurant on a hot plate as the food stays hot for longer, your food was served on cold plates but this is only my opinion. Also we purchased your wonderful brownie dessert with vanilla ice cream , it arrived with chocolate ice cream which sadly I absolutely hate lol and apparently you have run out of vanilla. Firstly I believe in professionalism and we should of been asked if we would like the change due to you not having vanilla and secondly a hotel of your quality should not ever run out, kitchen purchaser needs a smack bum lol. Finally in my opinion and please this is my opinion only I do not believe I should of been charged for the first night as it was impossible to sleep due to the heat in the room. These are only comments for your eyes only, we are both professional people in hospitality and I believe any criticism can be made positive. I would like to thank you are your amazing team for making our stay a great one, even my 11 yr old son said it’s so much nicer than the Hilton lol

Dear NICK M., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address the experienced and prevent future occurrences of the same nature. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Well located with good facilities

Anonymous Families - 31/10/2020 Confirmed reviews ALL

Good facilities including a pool and gym we were able to use. Breakfast options were good. Staff were polite and helpful.

Dear DEENA D., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Nice Hotel, lovely helpful Staff

Robin H. Business - 29/10/2020 Confirmed reviews ALL

Obviously things are different as we are still suffering the effects of the COVID 19 pandemic. Nevertheless the guys here make you feel welcome and nothing is to much trouble.

Dear ROBIN H., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Very well located and we had a good stay.

Gabriela Families - 29/10/2020 Confirmed reviews ALL

My family stayed in this hotel and we are very satisfied with the services, the staff are so friendly ,polite and always say good morning/afternoon/evening whenever they met a guests. The room are clean,extremely tidy and located in a nice city view.

Dear Mary Claire S., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Very welcoming

Peter H. Business - 27/10/2020 Confirmed reviews ALL

Staff very helpful and nothing was too much trouble.

Dear PETER H., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Great stay, convenient location, friendly staff

Annemarthe V. D. V. Solo - 19/10/2020 Confirmed reviews ALL

I have stayed for 3 nights at the Novotel Paddington. Comfortable room and beds. Friendly staff. The hotel took great preventive measures to minimise risks of Coronavirus spread. I felt very safe and comfortable.

Dear ANNEMARTHE VAN DER V., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Excellent experience.

Journey01682614328 16/10/2020 TripAdvisor review

Everything about Novotel is always excellent. Warm welcome and excellent customer services. Great location connecting whatever you may need. Gili gave a first class service and friendliness. You are a great asset to your bosses. Thank you. Henry and rest of the team, you made us unique and at home. Novotel Paddinton is the place.

Dear Journey01682614328, Many thanks for your kind review. We are delighted to learn that you have enjoyed your stay. Gili, Henry and the whole team here at Paddington look forward to welcoming you again very soon! Kind regards, Paulo Bernini - Operations Manager.

Staff was excellent. Room was very clean. Room service was prompt.

Anonymous Families - 13/10/2020 Confirmed reviews ALL

We had a wonderful stay. The staff made it especially pleasant. They went out of their way to make our stay comfortable, even delivering breakfast early so that we could eat before our flight. Thank you!

Points not added again

Mjo Business - 12/10/2020 Confirmed reviews ALL

Whenever I stay with you I get no Accor points. I am told by reception and when I book that I will but they never appear. What have I misunderstood?

Return stay great service

Jules Couples - 11/10/2020 Confirmed reviews ALL

Returned here after staying last year. Was celebrating my 50th birthday and received a loved London gift , cake & 2 beauty products Received excellent service from reception and COVID measures taken made us feel very safe Great location for hopping onto the train and navigating round London on our stay

The best choice

Ioannis Solo - 10/10/2020 Confirmed reviews ALL

Brilliant people, great location, very safe!

Fab location, clean and tidy.

Al… Business - 10/10/2020 Confirmed reviews ALL

Was a bit cold and the thermo didn't make any difference.

Great Stay

A J. M. Couples - 10/10/2020 Confirmed reviews ALL

Can't fault anything about our stay. The staff were wonderful and very accommodating. The facilities are great too.

Good location

Mahmood R. Families - 07/10/2020 Confirmed reviews ALL

Everything good specially gym and swimming pool .