Novotel London Paddington 4 stars

Customer review rating (ALL Rating) 4.2/5 2,167 reviews

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3 Kingdom Street, Sheldon Square, Paddington, W2 6BD LONDON, United Kingdom

Description

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express and link to Elizabeth line

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

Our accommodation(s)

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Hotel location

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
W2 6BD LONDON
United Kingdom

GPS:51.519046540144, -0.1825473208714

Telephone
Fax +44 20 7266 6010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

No.3 Restaurant

Welcome to No.3 Restaurant & Bar at Novotel London Paddington. Indulge in our stylish, vibrant bar and restaurant serving international cuisine with a colourful variety of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,167 reviews

TripAdvisor Rating  4.2/5  3,333 reviews

Customer review rating 5.0/5

Angela F. Couples - Confirmed reviews ALL

The hotel was a 1 minute walk from Paddington station. Very nice area. Lovely reception team. Our room was on the 11th floor, such a nice view!

Customer review rating 4.0/5

Cathrine E. Business - Confirmed reviews ALL

The aircondition was not so good, and in the gym one of the threadmills did not work. Perhaps someone should visit the gym at least once a day and check all the equipments

Dear Cathrine E., Thank you very much for sharing your feedback. I’m truly sorry to hear that the air conditioning wasn’t performing well during your stay, and that one of the treadmills in the gym was out of service. This is not the level of comfort or convenience we want for our guests. Your suggestion about daily equipment checks is greatly appreciated. We have already passed this on to our team to ensure more frequent inspections and quicker resolutions to any issues. Please also note that we are currently undergoing refurbishment, which includes improvements to both our rooms and our leisure facilities. These upgrades are aimed at offering a much more comfortable and reliable experience for our guests moving forward. We hope to welcome you back again soon! Warm regards, Ihjas Abdulla Guest Experience Manager

Customer review rating 4.5/5

Marc R. Families - Confirmed reviews ALL

Excellent service at check in. Being a gold member got a room upgrade. Very good staff on reception.

Dear Marc R., Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed the upgrade and received excellent service from our reception team. We hope to welcome you back again soon! Warm regards, Ihjas Abdulla Guest Experience Manager

Customer review rating 4.5/5

Johanne M. I. Families - Confirmed reviews ALL

Great stay; good value!! Perfect location.

Dear Johanne M. I., Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and found our location to your satisfaction. We hope to welcome you back again soon! Warm regards, Ihjas Abdulla Guest Experience Manager

Overpriced, uncomfortable and poorly maintain

TripAdvisor rating 1.0/5

2524campbell TripAdvisor review

This was the worst hotel I’ve ever stayed in. When I arrived, the hand wash, shower gel, and tissue box were all empty. Only one side of the bathroom vanity lighting worked, and the floor had multiple black marks and dirty spots. The sofa bed for the third guest was so uncomfortable you could feel the springs, and even adding extra duvets didn’t help. The room was extremely hot in the middle of winter, and whatever cooling system they had simply didn’t work. I called for assistance but nothing improved, so we had to keep the window open all night. For a hotel carrying the Novotel name and charging four-star prices, the quality felt closer to one star. I stayed for four nights and honestly regret it. Stay away from this hotel.

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Other web-users rate our hotel

  • 1,434 reviews 9.6/10 Location
  • 1,730 reviews 5.8/10 Room
  • 1,609 reviews 8.6/10 Service
  • 22 reviews 6.2/10 WiFi
  • 802 reviews 8.6/10 Breakfast
  • 641 reviews 6.2/10 Cleanliness
  • 281 reviews 6.8/10 Pool
  • 5 reviews 10/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.