Novotel London Paddington Hotel 4 stars

TripAdvisor rating 4.0/5 2,967 reviews
Novotel London Paddington
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Room 1

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Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel London Paddington

3 Kingdom Street
Sheldon Square
Paddington
W2 6BD
london
united kingdom

Tel: +442072666000

Fax: (+44)207/2666010

Contact email

Check-in from 14h00

Check out up to 12h00

  • PADDINGTON :   7,18,23,27,159 Paddington or Bishops Bridge Rd

  • PADDINGTON :   4 LINES PADDINGTON

  • By plane

    LONDON CITY At 18.99km / 11.8 miles

  • By plane

    LONDON GATWICK At 55.6km / 34.55 miles

  • By plane

    LONDON HEATHROW At 27km / 16.78 miles

  • By train

    LONDON PADDINGTON At 0.15km / 0.09 miles

GPS :51.519425, -0.180974

Our accommodations

Superior Room with 1 Queensize bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Room with 1 queen-size bed and doublesofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Executive Room with 1 Queen-size bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Suite

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our restaurants and bars

ELEMENTS RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel London Paddington

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

15,231 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,967 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Trip to UK Nov 2019

TripAdvisor rating 4.0/5

Markus I Business - 02/12/2019 TripAdvisor review

Perfectly located Hotel to visit and explore London. Easy to reach from Heathrow and the London underground. Very nice walks nearby along the London waterways.Restaurants and shops nearby as well. Good restaurant in House.

Met all expectations

Customer review rating 4.4/5

Anonymous Couples - 27/11/2019 Confirmed reviews ALL

Comfortable room, well appointed. Friendly but professional staff.

service fair, staff lack of response

Customer review rating 4.4/5

Alice R. Business - 26/11/2019 Confirmed reviews ALL

overpriced, especially for non-refundable rates - atmosphere sterile and unwelcoming

Disappointing experience

Customer review rating 4.4/5

Claes Families - 25/11/2019 Confirmed reviews ALL

This was our 4th stay since 2011. It was new and attractive then, with excellent service and most conveniently located. The latter is still the case, but everything else has taken a turn to the worse: - we booked a room for three. When we arrived in the evening, the third bed had not been prepared. Reception promised to fix it immediately, but even after a two hour dinner nothing had happened. Complaining again finally solved the problem (and earned us three free cocktails at the bar). Seems to be a general problem of Accor chain: I had the exact same experience in a different Novotel before! - shower head was not adjustable in height. Reception called maintenance, which fastened the loose mount to the wall, but could not fix the adjustment problem. - overall: the entire place (esp. room and breakfast restaurant) shows obvious signs of wear and could do with some refurbishment - speaking of breakfast: was okay in variety and quality (but used to be richer in the early years). However, room was dark, worn out, and overall of little appeal. Breakfast time is nominally until 10:00, but already at 9:30 many items have run out, including plates & bowls. One morning they already started hoovering the place well before 10. - half of the the hotel bar was kept in the dark, making the place not very welcoming (bar tender was very nice, though) - room was overheated, temperature cannot be controlled by guest. Request to reception to lower the temperature did not lead to noticeable improvement. To be fair, this is still a decent hotel. However, it does satisfy the expectations raised by its 4-star rating and the associated price level.

Great stay, lovely breakfast

Customer review rating 4.4/5

Yf Families - 25/11/2019 Confirmed reviews ALL

Great stay, one minor complaint was the room was too hot, even with the heating system off, or low, or with windows open, so it was quite hot to sleep. Breakfast was great and all the staff were great.

All ok.

Customer review rating 4.4/5

Frances Families - 25/11/2019 Confirmed reviews ALL

Beds comfy, towels thin and dingy. Dinner tasty, breakfast good. Seperate toilet without a washbasin not ideal. Staff friendly and helpful.

Project manager Purchse

Customer review rating 4.4/5

Lise V. Business - 25/11/2019 Confirmed reviews ALL

A very nice hotel and situated perfectly next to Paddington st and Little Venice..

Very Comfortable Night

Customer review rating 4.4/5

Stephen C. Couples - 24/11/2019 Confirmed reviews ALL

Being only one night we where treat very nicely with a great room on the top floor and a great breakfast too.

Perfect

Customer review rating 4.4/5

Patryk Families - 24/11/2019 Confirmed reviews ALL

Very nice hotel and very frendly staff

Excellent stay, fantastic staff, extremely helpful and accommodating

Customer review rating 4.4/5

Sarah Couples - 24/11/2019 Confirmed reviews ALL

The hotel was ideally placed for our plans, near the Tube Station. The staff were helpful and extremely friendly. Even before arriving I had an issue with dates when booking and the staff at the hotel went out of the way to accommodate us. When we arrived, our room had also been upgraded. The hotel had also been wonderfully decorated for Christmas. Would definitely recommend this hotel and the area.

Excellent Stay

Customer review rating 4.4/5

Thd Business - 24/11/2019 Confirmed reviews ALL

The experience was first class from reception to bar restaurant staff, room was great and the whole ambience was brilliant

Great Location

Customer review rating 4.4/5

A M. Families - 22/11/2019 Confirmed reviews ALL

We are already Novotel fans and enjoy knowing roughly what to expect when we stay with them. We hadn't stayed in the Paddington one before and found it so easy arriving at the main station and then walking round the side, to arrive at the hotel in about 5 minutes. The staff were very friendly from the start and were especially helpful in letting us store our suitcase while we waited for our late train home. The breakfast was delicious and we were very comfortable in our room. We would definitely come back again. The only minus was that my son found the sofa bed uncomfortable but other that that we really enjoyed our stay.

Had a very comfortable stay.

Customer review rating 4.4/5

Theresa Solo - 21/11/2019 Confirmed reviews ALL

I found the staff to be really welcoming and the room was really comfortable for the few nights that I stayed with you.

Clean room, breakfast fine.

Customer review rating 4.4/5

Chris Business - 20/11/2019 Confirmed reviews ALL

The room was good (even if the toilet was very small and difficult to navigate). In the morning when I went down for breakfast there was no staff to greet and seat, so had to make my own way. The food was good though. Overall a reasonable experience.

Dear CHRISTOPHER J O., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington
Customer review rating 4.4/5

Anonymous Business - 20/11/2019 Confirmed reviews ALL

Very nice service

Dear MATTHEW WILLIAM L., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Great location and lovely facilities

Customer review rating 4.4/5

Karen Couples - 19/11/2019 Confirmed reviews ALL

As above. Only criticism was the organisation of the breakfast on the Sunday morning. There were no cups/ plates/ cereal bowls when we arrived at about 9.45 a.m. We had to wait a good 15 minutes before the cups arrived.

Dear KAREN S., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Nice Hotel

Customer review rating 4.4/5

Anonymous Business - 19/11/2019 Confirmed reviews ALL

Nice check in Nice Dinner good Room quick check out

Dear DIRK S., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Good nights stay

Customer review rating 4.4/5

Graham Families - 18/11/2019 Confirmed reviews ALL

Good night, staff were very friendly and hotel was nice and clean

Dear GRAHAM S., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Good hotel

Customer review rating 4.4/5

Suchi P. Business - 17/11/2019 Confirmed reviews ALL

Rooms were short compared to other places I stayed in. Room service was very good. Having a concierge service would have been great for people who are new to the city.

Dear SUCHI SRABA P., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington

Pleasant Stay

Customer review rating 4.4/5

Jim F. Solo - 17/11/2019 Confirmed reviews ALL

Not as easy to find as I expected but got there in the end. Some signage from Paddington would be useful so you us the right exit from the station. Room was spacious and clean, bed was comfortable and it was interesting having a coffee machine. I found it odd that there was a sound dock for an Ipod given that Apple doesn’t make them anymore. If I had known it was there I might have brought my old IPod Classic along with me. These days a Bluetooth speaker would be more useful. When paying so much for a room I would have expected breakfast to be included but unfortunately it isn’t. That said, the additional cost isn’t exorbitant and the food is good. Go with a healthy appetite for best value! I rarely spend so much on a hotel and I was expecting more of a four star experience. I don’t think you really get that these days. That said it is still much nicer than a Travelodge.

Dear JAMES F., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Rooms Division Manager Novotel London Paddington
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