Good location of Hotel, Not impressed with the rooms. 1st room toilet door was hanging off the hinges, Replacement Room had a faulty shower head which needed replacing,and also a faulty ironing board that was eventually replaced. Room was too warm even with air con on low in December. I changed to Novotel Paddington from Novotel Hammersmith, The original booking at Novotel Hammersmith had a 25% discount and an upgraded Room, Which I gave up to stay at Novotel Paddington. Staff were good but overall wasn't impressed with having to change Room the finding faults with the room we changed to. The hotel wasn't busy at all so I would expect the rooms to be thoroughly checked before check in.

Good location, Poor rooms Air con bit great was too warm in the room even in December. First room door hanging from hinge ,replacement room had faulty ironing board and shower head which had to be replaced. Hotel was fairly empty so would expect rooms to be perfect considering what I paid for a two night stay over the new year

EXCELLENT STAFF, ROOM, FOOD AND SERVICE

Stay was really comfortable, rooms were clean , staff really friendly and a few mins walk to the tube station .

very helpful and pleasant front desk,

Well located with great amenities, this hotel provides a modern hotel with good size rooms. Perfect for leisure or business stays.

Really good position, fair pricing, clean, tidy and spacious, great facilities, excellent breakfast

The hotel is just a few minutes walk from the station. Its clean, modern and extremely helpful and happy staff. Would definitely stay again.

From start to finish our stay was perfect very helpful staff and great breakfast.

Staff couldn’t have been friendlier, polite welcoming and accommodating. Any request was attended too, Rooms were clean and had everything we could have needed, food was delicious and reasonably priced. Would deffinetley stay again.

A friendly greeting and a cheerful lobby we’re exactly what we needed after our journey. We checked in a bit early and were pleased with our room and it’s cleanliness and comfort. The pleasing multi-use complex the hotel sits in is perfect for travelers who want convenience close at hand, coffee, groceries etc. Finally a quick safe walk from Paddington station made the stay even more easy. Will definitely be making this our go to hotel on future visits.

Good hotel but yhe rooms are too hot!

Nice hotel with great location but not our favourite holiday. Hotel room we were assigned smelt of sick so they had to move us and the pool was closed on Monday afternoon for maintenance (despite being told it’s open very day) and then was freezing cold so kids didn’t use it eventhough the pool was the main reason for choosing the hotel.

I was not happy with the cleanliness in certain places - lost AirPods so looking for them, found chocolate and rubbish behind sofa bed and also disgusting behind fridge when I turned this on. I have photos and reported to reception. Cost a lot of money to stay in London before Xmas so was disappointed with lack of thorough cleaning. Labelling of gluten free food at breakfast would have been helpful as my coeliac daughter did not know what was safe to eat.

Arrived early but room was ready, staff 100% perfect and should be all paid more. Restaurant buffet breakfast was excellent. Beds were good to. Easy reach of Paddington. Perfect hotel for any London trip.