Novotel London Paddington Hotel 4 stars

Ok access from Paddington Station, large rooms, but with separate toilet from bathroom. Very hard mattress on the bed and that ruined some sleep for me. Also non-working aircon, but opening windows worked fine. Some noise from trains and traffic. No fried or scrambled eggs for breakfast was a disappointment.

Comfortable room, well appointed. Friendly but professional staff.

overpriced, especially for non-refundable rates - atmosphere sterile and unwelcoming

This was our 4th stay since 2011. It was new and attractive then, with excellent service and most conveniently located. The latter is still the case, but everything else has taken a turn to the worse: - we booked a room for three. When we arrived in the evening, the third bed had not been prepared. Reception promised to fix it immediately, but even after a two hour dinner nothing had happened. Complaining again finally solved the problem (and earned us three free cocktails at the bar). Seems to be a general problem of Accor chain: I had the exact same experience in a different Novotel before! - shower head was not adjustable in height. Reception called maintenance, which fastened the loose mount to the wall, but could not fix the adjustment problem. - overall: the entire place (esp. room and breakfast restaurant) shows obvious signs of wear and could do with some refurbishment - speaking of breakfast: was okay in variety and quality (but used to be richer in the early years). However, room was dark, worn out, and overall of little appeal. Breakfast time is nominally until 10:00, but already at 9:30 many items have run out, including plates & bowls. One morning they already started hoovering the place well before 10. - half of the the hotel bar was kept in the dark, making the place not very welcoming (bar tender was very nice, though) - room was overheated, temperature cannot be controlled by guest. Request to reception to lower the temperature did not lead to noticeable improvement. To be fair, this is still a decent hotel. However, it does satisfy the expectations raised by its 4-star rating and the associated price level.

Great stay, one minor complaint was the room was too hot, even with the heating system off, or low, or with windows open, so it was quite hot to sleep. Breakfast was great and all the staff were great.

Beds comfy, towels thin and dingy. Dinner tasty, breakfast good. Seperate toilet without a washbasin not ideal. Staff friendly and helpful.

A very nice hotel and situated perfectly next to Paddington st and Little Venice..

Being only one night we where treat very nicely with a great room on the top floor and a great breakfast too.

Very nice hotel and very frendly staff

The hotel was ideally placed for our plans, near the Tube Station. The staff were helpful and extremely friendly. Even before arriving I had an issue with dates when booking and the staff at the hotel went out of the way to accommodate us. When we arrived, our room had also been upgraded. The hotel had also been wonderfully decorated for Christmas. Would definitely recommend this hotel and the area.

The experience was first class from reception to bar restaurant staff, room was great and the whole ambience was brilliant

We are already Novotel fans and enjoy knowing roughly what to expect when we stay with them. We hadn't stayed in the Paddington one before and found it so easy arriving at the main station and then walking round the side, to arrive at the hotel in about 5 minutes. The staff were very friendly from the start and were especially helpful in letting us store our suitcase while we waited for our late train home. The breakfast was delicious and we were very comfortable in our room. We would definitely come back again. The only minus was that my son found the sofa bed uncomfortable but other that that we really enjoyed our stay.

I found the staff to be really welcoming and the room was really comfortable for the few nights that I stayed with you.

The room was good (even if the toilet was very small and difficult to navigate). In the morning when I went down for breakfast there was no staff to greet and seat, so had to make my own way. The food was good though. Overall a reasonable experience.

Very nice service