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Novotel London Paddington Hotel 4 stars

TripAdvisor rating 4.0/5 2,989 reviews
Novotel London Paddington
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+ 19 Services
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Room 1

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Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel London Paddington

3 Kingdom Street
Sheldon Square
Paddington
W2 6BD
london
united kingdom

Tel: +442072666000

Fax: (+44)207/2666010

Contact email

Check-in from 14h00

Check out up to 12h00

  • PADDINGTON :   7,18,23,27,159 Paddington or Bishops Bridge Rd

  • PADDINGTON :   4 LINES PADDINGTON

  • By plane

    LONDON CITY At 18.99km / 11.8 miles

  • By plane

    LONDON GATWICK At 55.6km / 34.55 miles

  • By plane

    LONDON HEATHROW At 27km / 16.78 miles

  • By train

    LONDON PADDINGTON At 0.15km / 0.09 miles

GPS :51.519425, -0.180974

Our accommodations

Superior Room with 1 Queensize bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Room with 1 queen-size bed and doublesofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Executive Room with 1 Queen-size bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Suite

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our restaurants and bars

ELEMENTS RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 150 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel London Paddington

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

15,401 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,989 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

It's okay, but no a lot of value for money

Customer review rating 4.4/5

Ann Business - 20/01/2020 Confirmed reviews ALL

okay, but could be improved in a lot of areas

Very well situated and connected

Customer review rating 4.4/5

Mike L. Families - 20/01/2020 Confirmed reviews ALL

Thank you for another excellent experience on our second stay. The staff are exceptionally helpful and personable, the premises immaculate and the rooms comfortable. The staff went the extra mile when I thought I’d lost my wallet and it had been handed in at reception. Thank you.

Dear FREYA CLEARY-L., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Worn down room.

Customer review rating 4.4/5

Jon Business - 17/01/2020 Confirmed reviews ALL

Checking in I first received a room with a big sticky stain on the floor. I called down to reception I waited 15 minutes for guest service to come up to the room and check the stain. I was not allowed to just go downstair to the reception to get a key for another room. Guest service arrived. Saw the stain and said it was just water. Then touched it with one of his foot to realise it was sticky. Then an explanation that this probably happened during cleaning but that they had another room for me. I moved my luggage to the new room, a few doors away. The room was worn down. The decor felt like I was in the early 80s or 90s. The room layout with a separate toilet room without a sink where to wash your hands didn't feel at all logical to me. The bed was ok. Beddings not so much so. The couch in the room looked - eh - like it was collected from a dumpster. I did not want to sit in it. It ended up being a place for my luggage. Location ok, some of the staff very service minded. Others not so much so. Overall, not likely to stay here again, my worst experience with a Accor hotel.

Mr

Customer review rating 4.4/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

Room was clean check in smooth Breakfast had everything I wanted !!

Hotel room was tired

Customer review rating 4.4/5

Vincent C. Business - 16/01/2020 Confirmed reviews ALL

My experience was average to be honest. The shower curtain was dirty from overuse and the batch itself was tired (taps were basic and in need of upgrade for example) . The television did not have an online/youtube facility which most hotels have these days (even lesser hotel chains like Premier Inn etc) . Basically the hotel room was in need of a makeoever as it was generally "tired". The staff were very friendly and the foyer area and breakfast etc were nice.

Excellent as always.

Customer review rating 4.4/5

Olav Business - 14/01/2020 Confirmed reviews ALL

Have stayed many times at your hotel, and it is always excellent.

Dear OLAV N., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Good location but the creature comforts just weren't there.

Customer review rating 4.4/5

Jason H. Friends - 14/01/2020 Confirmed reviews ALL

The location is brilliant, but the A/C did not work in my room and the bed was hard as a rock.

Dear JASON H., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences of the same nature. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Very good stay in Paddington

Customer review rating 4.4/5

Mike S. Couples - 14/01/2020 Confirmed reviews ALL

The hotel met expectations. Conveniently located and the room was well sized and provided all that we needed. Loved the area and the convenience to getting around London. Staff were efficient.

Dear MICHAEL S., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Nice hotel

Customer review rating 4.4/5

Anonymous Business - 13/01/2020 Confirmed reviews ALL

Very nice hotel. Only big minus was that I was given a room that someone else had already accupied - I then got a new room. Also my key card stopeed working once.

Dear ANNE KRISTIINA R., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Great stay in a lovely hotel with family

Customer review rating 4.4/5

Rachel Families - 13/01/2020 Confirmed reviews ALL

I loved it.

Dear RACHEL D., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Love the location

TripAdvisor rating 4.0/5

Marvelarani Family - 12/01/2020 TripAdvisor review

the location is excellent, near to paddington station - so it's very convenient for me to travel from Reading. It's just that the room is too hot, so we have to open the window, but other than that, we are very pleased with our stay in Novotel Paddington.

Dear Marvelarani, many thanks for your review and feedback. Looking forward to welcoming you again soon! Kind regards, Paulo

Amazing stay

Customer review rating 4.4/5

Amina J. Solo - 11/01/2020 Confirmed reviews ALL

The rooms were clean, staff were excellent friendly and welcoming. Hotel is located in a good area close to shops and the train station, although access Directly to the hotel is difficult due to the set up the walk is not long.

Dear AMINA J., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Pleasant stay

Customer review rating 4.4/5

Angela Families - 10/01/2020 Confirmed reviews ALL

Unfortunately the sauna wasn't working and there was no one to ask! However lovely pool and wonderful breakfast and great room.

Dear ANGELA B., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Great location

Customer review rating 4.4/5

Anonymous Families - 09/01/2020 Confirmed reviews ALL

Overall we love our stay. Some things could be improved such as the selection of breakfast buffet which are the same during our week stay and the inconsistent room make up/cleaning service. The reception is very helpful.

Dear CLEO B., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington
Customer review rating 4.4/5

Api Families - 09/01/2020 Confirmed reviews ALL

Pleasent but it could be improuved on the services like housekeeping, cleaning, better hospitality and welcoming guests.

Dear APOSTOL S., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

It was very pleasant

Customer review rating 4.4/5

Anonymous Families - 08/01/2020 Confirmed reviews ALL

It was a nice hotel centrally located with an excellent breakfast

Dear VALENTINI A., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Ms d.

Customer review rating 4.4/5

Hazra D. Families - 08/01/2020 Confirmed reviews ALL

The stay was ok, I have to say I kept ringing the hotel to notify them that it was a special day for us as myd aughter turned 5 at exactly 00.48 past midnight. although, I was told that special arrangements would be made to make my little girl feel special. There was no reference to it what so ever. We have stayed at other hotels in Paddington on 31st December and they always make my girl feel special. Sadly, this did not happen.

Dear HAZRA d., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences of the same nature. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Thank you very much for looking after my wife and son

Customer review rating 4.4/5

Sean H. Families - 07/01/2020 Confirmed reviews ALL

My wife is from the Philippines and not used to London, and my son is 4 years old. They felt very comfortable in your lovely hotel. My son especially enjoyed all the goodies you were so kind to give us in the room. They were visiting Winter Wonderland.

Dear Sean H., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be delighted if you could share your experience with other travellers in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Spacious room!

TripAdvisor rating 4.0/5

IkramAbidin Family - 07/01/2020 TripAdvisor review

The hotel was welcoming. Clean and comfortable.A short walk to Paddington Station. Only downside are there is no air conditioning in the room and towels are worn out. Other than that, it was pleasant stay.

Dear IkramAbidin, Many thanks for your review and feedback. As you rightly said our rooms are fitted with a ventilation system with the in room and public areas temperature controlled centrally. I am glad to learn that you have overall enjoyed your stay with us. Looking forward to welcoming you again soon, kind regards, Paulo.

Everything you could need for a London stay

Customer review rating 4.4/5

Hayley Families - 06/01/2020 Confirmed reviews ALL

As always staff are very helpful. Room Clean.

Dear HAYLEY W., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington
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