Novotel London Paddington 4 stars

Customer review rating (ALL Rating) 4.3/5 2,074 reviews

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Description

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express and link to Elizabeth line

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

Our accommodation(s)

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Room 1

Hotel location

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
W2 6BD LONDON
United Kingdom

GPS:51.519046540144, -0.1825473208714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

No.3 Restaurant

Welcome to No.3 Restaurant & Bar at Novotel London Paddington. Indulge in our stylish, vibrant bar and restaurant serving international cuisine with a colourful variety of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,074 reviews

Customer review rating 5.0/5

Kirsty G. Families - Confirmed reviews ALL

Dear Kirsty, Thank you for sharing such a wonderful review of your stay with us. We are delighted to hear that you received a warm welcome from our friendly team upon arrival and that the luggage storage service allowed you to make the most of your time before check-in. It is equally pleasing to know that your check-in experience was smooth and that our team continued to make you feel welcome throughout your stay. We are thrilled that you enjoyed your spacious family room and appreciated the comfort and facilities provided. Your kind comments regarding the thoughtful amenities, including the Nespresso machine, robes, slippers, and Rituals toiletries, are greatly appreciated. We always strive to provide those extra touches that help make our guests feel at home. Thank you once again for choosing to stay with us. It was a pleasure to host you, and we look forward to welcoming you and your family back for another memorable stay in the future. Warm regards, Ihjas Abdulla Guest Experience Manager

Customer review rating 4.5/5

Andrew J. Couples - Confirmed reviews ALL

Dear Andrew, Thank you for taking the time to share your feedback. We are delighted to hear that you found our hotel to be well located and enjoyed the comfort of your room. It is also wonderful to know that our team was helpful throughout your stay, as providing attentive and friendly service is something we truly value. Your kind comments are greatly appreciated, and we are pleased that we could contribute to an enjoyable and comfortable visit. We look forward to welcoming you back to Novotel London Paddington in the near future. Warm regards, Ihjas Abdulla Guest Experience Manager

Customer review rating 4.5/5

Marcus B. Families - Confirmed reviews ALL

Dear Marcus, Thank you for taking the time to share your feedback. I am delighted to hear that you found our hotel modern, comfortable, and welcoming, and that you enjoyed our facilities and excellent location in the heart of London. It is especially pleasing to know that your stay was easy and comfortable from start to finish. Our team works hard to create a welcoming environment for every guest, so your kind comments are greatly appreciated and will be shared with them. Thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Ihjas Abdulla Guest Experience Manager

Customer review rating 4.0/5

Alina M. Business - Confirmed reviews ALL

Dear Alina, Thank you for taking the time to share your feedback. I am delighted to hear that you enjoyed a comfortable stay and appreciated your recently renovated Executive Room, as well as the cleanliness of the hotel, our breakfast offering, and the helpful service provided by our front desk team. At the same time, I am sorry to learn about the issues you experienced with the empty shampoo dispenser and the missing TV remote. While I am pleased these were only minor inconveniences, they are certainly not the standards we aim to deliver. Please accept my apologies for these oversights, and rest assured that your comments will be shared with the relevant teams to help prevent similar occurrences in the future. We truly appreciate your balanced feedback and are grateful that these issues did not significantly impact your overall experience. Thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay soon. Warm regards, Ihjas Abdulla Guest Experience Manager

Customer review rating 5.0/5

Esther D. Friends - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful review. I am delighted to hear that you had a great time with us. It is especially rewarding to know that our team made you feel welcome through their attentive and friendly service. I will be sure to share your kind comments with them. I am also pleased that you enjoyed our excellent breakfast and found our location convenient. Being just a five-minute walk from Paddington Station and the Underground makes it easy for our guests to explore London and travel with ease. Thank you for choosing to stay with us. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Ihjas Abdulla Guest Experience Manager

Other web-users rate our hotel

  • 1,416 reviews 9.5/10 Location
  • 1,724 reviews 5.9/10 Room
  • 1,644 reviews 8.8/10 Service
  • 15 reviews 8.3/10 WiFi
  • 779 reviews 8.8/10 Breakfast
  • 637 reviews 6.3/10 Cleanliness
  • 284 reviews 5.3/10 Value
  • 262 reviews 6.7/10 Pool

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