Novotel London Paddington Hotel 4 stars

Customer review rating 4.4/5 15,547 reviews
Novotel London Paddington
See on a map
+ 19 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel London Paddington

3 Kingdom Street
Sheldon Square
Paddington
W2 6BD
london
united kingdom

Tel: +442072666000

Fax: (+44)207/2666010

Contact email

Check-in from 14h00

Check out up to 12h00

  • PADDINGTON :   7,18,23,27,159 Paddington or Bishops Bridge Rd

  • PADDINGTON :   4 LINES PADDINGTON

  • By plane

    LONDON CITY At 18.99km / 11.8 miles

  • By plane

    LONDON GATWICK At 55.6km / 34.55 miles

  • By plane

    LONDON HEATHROW At 27km / 16.78 miles

  • By train

    LONDON PADDINGTON At 0.15km / 0.09 miles

GPS :51.519425, -0.180974

Our accommodations

Superior Room with 1 Queensize bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Room with 1 queen-size bed and doublesofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Executive Room with 1 Queen-size bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Suite

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our restaurants and bars

ELEMENTS RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel London Paddington

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

15,547 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,009 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

tired and overpriced accommodation but location very good

Customer review rating 4.4/5

Paul W. Business - 20/02/2020 Confirmed reviews ALL

for some reason I was allocated a wheelchair access room that had the appearance, smell and general feel of a disabled toilet. all decor was poor and looked like a high turnover of occupants had degraded it over many years. I arrived after 10 pm and was gone by 8 a.m. so not really bothered but wouldnt stay here again

Customer review rating 4.4/5

Yulia Couples - 20/02/2020 Confirmed reviews ALL

The hotel is very close to Paddington train station which is handy if you arrive from LHR or need to travel on train/tube elsewhere. The surrounding area is very nice as well. The staff were very friendly and efficient, all issues were resolved very fast. The room is spacious although I am not a big fan of separate toilets, I'd prefer to have it together instead of a bathtub. I loved the swimming pool! The biggest issue for me is a lack of aircon. It was so hot so we had to change the room as it was unbearable to be in it. The other room was much cooler but still too warm to sleep at night. You cannot really keep the window open because of security device and it also very noisy because of the trains. Other than that the hotel is very nice overall

Effective stay as very close to business

Customer review rating 4.4/5

Cenk P. Business - 19/02/2020 Confirmed reviews ALL

very friendly and helpful personnel

5 Star hotel

Customer review rating 4.4/5

Arif K. Families - 19/02/2020 Confirmed reviews ALL

Room was very comfortable, swimming pool, steam and sauna was a plus and breakfast was superb!. Bar was modern. This was our second trip to this hotel within six months. We are definitely coming back. Reception staff was very helpful and did everything to make our stay enjoyable. It was my daughter’s 9th birthday and our room was decorated for her. Thank you Novotel Team!

Not up to usual standard

Customer review rating 4.4/5

James Families - 19/02/2020 Confirmed reviews ALL

Disappointed to have the pool/ gym out of action during my stay. It also appeared that staffing was not right for half term and lots of family groups at breakfast time.

Customer review rating 4.4/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

Shower not working properly when I phoned reception they said they were full so could not do anything about it . I asked for the manager to contact me . After 30 mins I phoned again and eventually got the duty manager . Who said they were full and he would move me in the morning as I had a bath with a hand shower at present and this was adequate . I eventually fixed the shower by soaking the shower head in the bath overnight and cleared the exit holes . I then asked reception not to move me . I had no further contact .

Attentive staff

Customer review rating 4.4/5

G J. Families - 19/02/2020 Confirmed reviews ALL

Good stay, customer service excellent. The temperature of the hotel seems to be hot, the room was hot and the air con system did not work. Reception brought a fan to the room. Paula from reception team decorated my daughters bed for her birthday- made her incredibly happy so thank you for that!

Lovely stay

Customer review rating 4.4/5

Anonymous Families - 19/02/2020 Confirmed reviews ALL

Staff very helpful and polite, room lovely and clean, swimming pool alittle chilly for children but they still loved it, very pleasant and enjoyable stay

Good

Customer review rating 4.4/5

Tendai Families - 19/02/2020 Confirmed reviews ALL

always pleasant stay would come back again

Satisfied overall but a few issues

Customer review rating 4.4/5

Stephen-h Families - 19/02/2020 Confirmed reviews ALL

Booked three rooms for a family break in London. Check-in at reception was prompt and friendly. Rooms were generally clean and tidy, except a used wine glass and water bottle under bed. However, excessive noise from the rooms/floor above in early hours of morning (between 1am-2am) spoilt our sleep and although we mentioned it at reception in the morning, and reception staff were going to review it, it also happened on the second night. Breakfast was decent and plenty choice, very good. Used the swimming pool on the first day but unfortunately I was disappointed to find the gym and pool were out of order on the second day when I went to use. Only other annoyance was the service charge added to the drinks bill. I do not understand what the service charge is for if you are physically being served at the bar, maybe if you have table service. Overall a nice hotel in a nice quiet area of London.

good stay

Customer review rating 4.4/5

Peter Families - 19/02/2020 Confirmed reviews ALL

the hotel itself is nice and well located. However for UBER taxi's it is impossible to get to the hotel as there is a barrier approx. 500 mrs from the hotel. UBER taxi's are not allowed to enter. The day we were staying it was torrential rain so not pleasant to walk 500 mrs. Breakfast was good but service was bad: it was busy so all dishes were empty and were not refilled. Even clean plates were missing.

Room are old and need to be renovated

Customer review rating 4.4/5

Gael Business - 19/02/2020 Confirmed reviews ALL

Staff was very nice and helpful . Location is ideal but..... rooms really need to be renovated. Carpets are used and spoiled. same for the bathroom. Does not look clean -but that's probably just the fact that everything is old. Even the towels seems to be 5 years old with daily wash....

Perfect Stay

TripAdvisor rating 4.0/5

LisatamHoward 19/02/2020 TripAdvisor review

The sparkles welcome was amazing and started our weekend of just perfectly, the talent who checked us in was warm and friendly as were all the team we came in contact with. Thank you for our weekend 'Heartists'

Great location for Paddington

Customer review rating 4.4/5

Paula Couples - 18/02/2020 Confirmed reviews ALL

Firstly I’m sure that l booked an executive room which we didn’t appear to get. The receptionist also made it clear that nobody had looked at our requests before we arrived and she had to change the room as l had requested a shower as l am recovering from a broken knee. We were also very underwhelmed by the organisation when the fire alarm went off. The young man organising everyone was doing his best but the young woman appeared to be more interested in talking to her colleagues, l can only say I’m glad it wasn’t a serious fire as they certainly didn’t give me confidence that they were in control and fully aware of what they should be doing. An explanation of what was going on would have been appreciated. Breakfast on Saturday was excellent on Sunday it was disorganised and disjointed, there clearly wasn’t either enough staff or fully trained staff. There were no plates and when the plates came there was no hot food and topping up of that was painfully slow and unpredictable. The bowls for the fruit when they arrived were hot. There were no teaspoons and when l asked someone if he could get me one he replied by telling me where they were. I explained that it was empty so he said l just needed to wait. One of the coffee machines was broken which when it was so busy made it very slow. Sunday breakfast was really poor! We also intended to use the pool on Sunday and it was closed, another disappointment. I liked the hotel a lot and l would definitely stay again but it definitely wasn’t up to your usual standards.

Well located

Customer review rating 4.4/5

Gilmar F. Families - 17/02/2020 Confirmed reviews ALL

Was Amazing the exprience since check in when Camélia was very professional explaining all about the hotel and places to go out, Monica in the Bar very attention to my kids and all of us she done great service, the food was Amazing thanks for kitchen. Thank you

Accessible room

Customer review rating 4.4/5

Estelle Business - 17/02/2020 Confirmed reviews ALL

Got an accessible room - fine to know that this is available but feels strange to get one if it is not required. When taking the shower, felt like I was in a hospital. Not fine.

Great time

Customer review rating 4.4/5

Julie N. Couples - 17/02/2020 Confirmed reviews ALL

Everything was lovely, found a nice cake waiting for us in the room. Amazing welcome on the breakfast both times. You can feel valued and special, Thank you again.

Ideal night stay

Customer review rating 4.4/5

Cammy Couples - 16/02/2020 Confirmed reviews ALL

Needed an easily accessible hotel for a short weekend in London. With its location right next to Paddington train and tube station and with easy links all over London the Novotel was perfectly located. Large comfortable room with a view to central London and, inprtantly, verybfood sound proofed windows in what isba joisy neighbourhood. Walking distance to Little Venice, Maida Vale, Marylebone and Hyde Park. Only complaint we had was that the first day the shower water was TOO hot for my wife to wash her hair and we couldn't turn it down! Otherwise highly recommended.

Great Stay

Customer review rating 4.4/5

Malcolm H. Friends - 15/02/2020 Confirmed reviews ALL

From arrival through to drinks, breakfast and departure, could not fault the team. All the staff members were friendly and knowledgeable. We were upgraded and given welcome cards and plates which was a wonderful surprise! I will definitely be back!! Thank you for a great stay!!

Disappointing

Customer review rating 4.4/5

Rbj Business - 11/02/2020 Confirmed reviews ALL

Not a good stay. I checked out two days early and moved to the Hilton. Dirty bathroom, A/C did not work, tiny room, horrible towels and linens.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in london