Customer review rating (ALL Rating) 4.4/5 16,165 reviews
ALLSAFE approved hotel
Swimming pool, sauna and fitness centre
15-minute link to Heathrow Airport via Heathrow Express
206 modern guest rooms and 11 disabled accessible rooms
11 meeting rooms with high quality facilities and free Wi-Fi
Short walk to Hyde Park and Kensington Gardens
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
3 Kingdom Street
W2 6BD london
Check-in from 15h00
Check out up to 12h00
Check-in from - Check out up to
Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.
Number of meeting rooms: 11
Maximum size: 150 m²
Maximum capacity: 150 people
Maximum banquet capacity: 80 people
100% genuine reviews from our guestsFind out more
Not bad, not great.
Tay Families - 12/01/2022 Confirmed reviews ALL
I’ll start with the positives. Breakfast selection was great. I also interacted with the front desk, bar & restaurant staff, and all were friendly and helpful! As for the bad… the phone in our room didn’t work, so when I needed to call reception to request towels, or even to order room service, I had to physically walk downstairs. That’s a considerable inconvenience. The shower door also leaked pretty badly. After taking a shower, the floor outside the bathroom would have accumulated a considerable amount of water. So much so, I’d have to put a towel down and double it up, just to step out and not slip. The batteries of our remote started to die only a couple hours after check in. That’s not a big deal, but it took several requests with reception to have replacement ones sent up.
Perfect location, attentive staff, good food.
David A. M. Families - 12/01/2022 Confirmed reviews ALL
From booking our stay over the phone with Joanne to the Cocktails in the bar we had an amazing experience. Gili the bar manager took pride in his job and was very welcoming. He went far and beyond his responsibilities to keep us happy. We commend him The location is perfect, the hall/reception is spacious. The room was clean. The staff is attentive and professional. The food/buffet in the morning very well presented and fresh. The chef came out from the kitchen several times to check the food. He was well dressed and polite. The swimming/sauna were cleaned and well looked after. We are definitely will be back and have recommended your place to many friends and family. We would like to thank you for your work you doing.
Anonymous Couples - 10/01/2022 Confirmed reviews ALL
The hotel the hotel (5 mins walk from Paddington Station) is very convenient for travellers from the Southwest and the pool is fantastic.
Good location excellent staff
Jaqueline Y. Families - 09/01/2022 Confirmed reviews ALL
I’ve stayed in novotel’s a lot over the last 7 months and not once have I had a bad stay, the last stay in paddington was 10/10
Fantastic London birthday mini break
Sophiew Families - 09/01/2022 Confirmed reviews ALL
I booked for 2 night to take my 2 teenage children on a London trip as we had booked the Hamilton show as a birthday treat. We chose this hotel as we wanted to try to explore this part of the city and it had a pool. We got a room which slept 3 and we enjoyed all being together in the room. The staff had put balloons, cake and a card in the room to celebrate the birthday which was a wonderful surprise plus a Paddington Bear key ring. Thank you. The breakfast was great and we enjoyed the pool. The location was very close to Paddington Tube so we could easily get around. All the staff were so friendly and kind. Even l mid game us an umbrella! The hotel did not seem busy so hopefully this will change over the coming months and we felt very safe regarding Covid.
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