ETAP Belfast 2 stars

When we arrived we were given a room that the card wouldn't work when placed in the holder. So we had to switch rooms when we had already unpacked. There were no cups in the room or even basic toiletries which I was expecting. There was also no handle on the toilet door and the hole in the shower area allowed water to leak onto floor. The bed and everything else were fine.

Myself and 3 friends booked a double room each. We planned to stay for 4 nights over a long weekend city break. We chose the hotel because it seemed to offer good value for its price. When we arrived in our rooms we found them to be dirty with stains everywhere. No temperature control and our rooms were not cleaned/freshened up daily. The fact there were no room phones, provided toiletries or ironing facilities didn’t bother us too much, but the amount of noise really did. To dampen the noise from the nightclub next door, the windows have to be closed, unfortunately this is the only way to cool the room so we had to decide if we’d prefer to be too hot or surrounded by noise. The clientele of the hotel were also extremely noisy, having to listen to their room parties and smell their cigarette smoke through the paper thin walls was not a present experience. After 2 of the 4 nights we’d booked, my friends and I decided we could not stay another night, let alone 2 more! We checked out early, explained the situation to the receptionist who explained we were unable to get any form of refund for the 2 nights we were not going to be there as we’d payed in advance. We moved to a nearby hotel which was much nicer (and quieter) and was a similar price to the etap. We should have just stayed there in the first place. My advice to anyone considering the etap would be to stay somewhere else if possible. If this is not possible, don’t pay in advance, or if you do, pay for each night with a separate booking. I really wouldn’t recommend this hotel to anyone who wants a restful night.

Really enjoyed our quiet room on the 6th floor. Staff very welcoming and efficient as always. The only slightly disappointing thing was that the hand sanitizer in reception was meant to be motion sensitive and only let out a tiny, tiny drop - not enough, but we had our own with us x Everything else was great.

Short break city stay with friends.

Hotel is a good balance of price, location and facilities that suited our needs.

Very basic but spotless room, only complaint was paying 71.00 to arrive and couple infront who were walk ins were paying 49.00 and security that night were quite rude and abrupt but dont blame them dealing with that many people about.

So many bar and restaurant options just outside the hotel within a couple of steps, great staff, comfy beds

No parking is a disaster. Reception told us to park outside to bring in our bags and unload car but the Taxi driver parked in the Taxi rank went berserk saying we were not allowed park there. Nothing but young people partying all night. Walls are like paper and the group next door were partying all night banging doors etc. When we were heading out at 10am there was a group of them standing at the front door drinking bottles of beer out of there minds. The police where in the hotel the morning previous looking at CCTV over an incident at the hotel. The rooms are tiny. Overall I wouldn't recommend this place at all and never stay there with kids

From the outset the hotel looks clean and all the measures were in place. However when getting into the room my opinions changed. I felt the need to get my antibacterial wipes out and clean the full room due to the dirty marks on the wall, disgustingly dirty tv remote and permanent brown stains In the sink. I know this is not a 4 star hotel but during these times of COVID-19 I would expect better cleaning. There was also brown marks all over the underside of the bunk bed which when I cleaned with the wipes they turned dark brown. Not good at all. I did mention this all to the receptionist but she said that all the nessisary cleaning was finished and asked if I had any wipes of my own to clean it. Found this very strange that l should be cleaning my own room? Not something I enjoy when trying to have a relaxing weekend away is cleaning other people’s dirt from my room. The hotel fire alarm was also going off every 5 minutes for about an hour. When I went down to check out reception the bouncer was laughing and joking with other guests saying he had no idea and ‘ it’s not my job ‘ while the receptionist was in the back clearly hiding from the other guests. Not good. The lobby was filled with intoxicated people and beggers.

Awful . Dirty hotel not child friendly

Great location, nice staff, clean, rooms and facilities absolutely basic.

Very noisy location loud music till 2am sometimes even later

Very please staff always happy to accommodate your needs we had a standing double room which wasn’t great for me but got moved to a disabled room which was perfect for my needs would definitely stay again but wasn’t impressed with the takeaway breakfast

We enjoyed every minute at ETAP, the room was clean, the staff were amazing and the facilities couldn’t have been better! The staff on night shift were so professional and had a lot of time for all guests! Would definitely go back

Rooms were a bit small but the hotel was amazing, great location. Requested for our rooms to be cleaned while we were out for the day as we needed new towels but when we returned to the hotel after a day of shopping to get ready to go for dinner, we discovered our room wasn’t cleaned and we had to use dirty towels after a shower. Other than that it was an amazing place to stay, staff were really friendly, walking distance from Victoria Square and the train station, surrounded by pubs, restaurants, takeaways etc. 10/19 would recommend, will definitely be back