ETAP Belfast 2 stars

Customer review rating 4.0/5 10,290 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Accor Live Limitless

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

ETAP Belfast
See on a map
+ 8 Services

Hotel extras

  • Great city centre location close to main attractions

  • 146 low-cost en suite comfortable rooms

  • 24hr reception and free fibre Wi-Fi throughout

  • Morning breakfast buffet

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
Catering
  • BreakfastPaying
  • Snack & beverage machine
Information message

Hotel location

ETAP Belfast

35 Dublin Road
BT2 7HE belfast
united kingdom

Tel: +442890328126

Fax: (+44)2890894409

Check-in from 14h00

Check out up to 12h00

  • DUBLIN AIRPORT EXPRESS COACH :  VICTORIA STATION

  • By plane

    BELFAST INTERNATIONAL At 24km / 15 miles

  • By plane

    G.BEST CITY AIRPORT At 6km / 3 miles

  • By train

    BELFAST CENTRAL At 1km / 0 miles

  • By train

    CENTRAL STATION At 1km / 0 miles

  • By train

    VICTORIA STATION At 0km / 0 miles

GPS :54.593029, -5.931785

Our accommodation(s)

Room with large bed for 2 people

  • Max. number of persons: 2
  • Area: From 0 / 0 sq ft
  • Wireless internet in your room
  • High speed internet
  • Multimedia hub

TWIN - Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Multimedia hub

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Multimedia hub

Accessible Room with 1 double bedNon contractual photo

Accessible room
  • Max. number of persons: 2

Accessible Room with 2 single bedsNon contractual photo

Accessible room
  • Max. number of persons: 2
Rooms

Our guest reviews for
ETAP Belfast

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

10,290 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,803 reviews

Good location.

Customer review rating 4.5/5

Dan Families - 06/04/2021 Confirmed reviews ALL

The staff where fantanstic could not ask for any better will be back soon. Thanks to yous all.

Well located

Customer review rating 2.5/5

James M. Families - 15/03/2021 Confirmed reviews ALL

No remote for the TV, the receptionist found a couple of spare remote controls but none of them operated the TV. The heating was cold and there were no instructions in how to operate the digital display in making it hot or cold

Dear James, Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Danya Salem General Manager

Terrible

Customer review rating 0.5/5

Danny R. Business - 06/03/2021 Confirmed reviews ALL

No info given about the parking discount cards, ended up paying full price for car park. Fire alarm woke me at 3 in the morning, kept me up for an hour before being fixed. I had work the next day so this affected my work. Had angry resident banging angrily at my door one night complaining about not being able to turn his lights on. Homeless people staying in the lobby every night, asking me for cigarettes and stinking up the lobby. No enforcement of mask wearing. Staff weren't friendly, seemed like they weren't getting paid enough to deal with what they had to, weren't bothered. Room was the smallest I'd ever seen, no room cleaning at all in 4 days. Hotels general overall appearance wasnt up to scratch. When I asked if a refund was possible was told it was up to the manager who wasn't anywhere to be seen. I've worked in hotels for 6 years and stayed in alot of hotels over my life and this was by far the worst I've ever stayed in. Wont be staying in an etap again.

Dear Danny, Thank you for taking the time to tell us about your experience at the ETAP Belfast. Please accept my sincerest apologies that you have experienced issues during you stay. At Etap Belfast, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Parking discount tickets are available at reception, when inquiring about parking, the reception team inform our guests of this which gives a £6 discount on nightly rates. Due to COVID-19 and the current government lockdown restrictions, the hotel can only accommodate essential workers and vulnerable groups. Some guests are placed with us during the lockdown by government agencies as temporary emergency accommodations. During these unprecedented and challenging time for our industry, we have been adapting to these changes. With that said, our team is available 24/7 to assist any way we can during a stay to make it as comfortable as possible despite some lockdown restrictions on offerings. Under COVID-19 restrictions, our team is not able to enter guest rooms which is why the rooms are not serviced. We do have signage indicating this at reception, on every floor, and in the welcome info attachment with the the key holders. However, fresh towels and toiletries are available 24/7 at reception as indicated in the welcome sheet. We also offer linen change upon request. I do apologise for the inconvenience of the fire alarm waking you up at night. However, we must fully investigate the source of the alarm to ensure overall guest safety. I was personally covering reception shifts and in the hotel during the dates of your stay and I am saddened that we did not have the chance to speak in person. Once again, please accept my sincerest apologies that your stay did not meet your expectations. However, I do hope you will give us the opportunity to welcome you back in the future. I would be delighted if you can get in touch with me directly at h7… on your next visit in Belfast and I can personally arrange your visit. Kind regards, Danya Salem General Manager

Good stay. Good location.

Customer review rating 4.5/5

Ritchie S. Business - 22/02/2021 Confirmed reviews ALL

Good price, nice and clean accommodation. Only gripe would be the room was a bit cold at times due to the situation of the fan. Apart from that exactly what I needed.

Dear Ritchie, Thank you very much for your lovely comments following your recent visit. The team and are delighted to see you have enjoyed your stay. It is always a pleasure to receive positive feedback. I will share this with the team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our AC system in the room has multiple settings which allow for fan, cooling, heating, and auto options. Our team is available 24/7 to assist in ensuring this is comfortable for your next stay. Thank you again and we look forward to welcoming you back soon! Kind regards, Danya Salem General Manager

Made feel very welcome

Customer review rating 5.0/5

Tim S. Business - 08/02/2021 Confirmed reviews ALL

Very comfortable

Dear Tim, Thank you very much for your lovely feedback! It is always a pleasure to receive positive reviews. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Danya Salem General Manager

Well located

Customer review rating 4.0/5

Anonymous Friends - 29/12/2020 Confirmed reviews ALL

Good sleep all I can say is you pay for what you get

All good

Customer review rating 5.0/5

Tim S. Business - 29/12/2020 Confirmed reviews ALL

Fantastic as usual great staff at Belfast

Dear Tim S., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guest Relations, Janka Radacovska

Very nice !

Customer review rating 4.0/5

K Friends - 22/12/2020 Confirmed reviews ALL

I loved

Dear KELLY K., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guest Relations, Janka Radacovska

Essential needs met

Customer review rating 3.0/5

Michelle F. Families - 10/11/2020 Confirmed reviews ALL

Overall stay was good. The room was clean but beds were poorly covered there was no mattress protector on the bed and the flat sheet o. The mattress wouldn’t stay in. I’d recommended being own bed covers as the top bunk was also badly covered.

Central location, lovely hotel

Customer review rating 5.0/5

Rebecca P. Business - 16/10/2020 Confirmed reviews ALL

I was in Belfast for two days (working) and needed a central hotel for one night. I was unsure of check-in time, but knew i’d be leaving very early the next morning. I wanted a good shower, a comfortable bed, and a clean space to rest in. ETAP fitted perfectly.

Dear REBECCA P., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guest Relations, Janka Radacovska

Basic facilities

Customer review rating 3.5/5

Megan Couples - 05/10/2020 Confirmed reviews ALL

When we arrived we were given a room that the card wouldn't work when placed in the holder. So we had to switch rooms when we had already unpacked. There were no cups in the room or even basic toiletries which I was expecting. There was also no handle on the toilet door and the hole in the shower area allowed water to leak onto floor. The bed and everything else were fine.

Dear MEGAN S., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Kind regards, Guest Relations, Janka Radacovska

Had to move

Customer review rating 1.0/5

Alistair F. Friends - 29/09/2020 Confirmed reviews ALL

Myself and 3 friends booked a double room each. We planned to stay for 4 nights over a long weekend city break. We chose the hotel because it seemed to offer good value for its price. When we arrived in our rooms we found them to be dirty with stains everywhere. No temperature control and our rooms were not cleaned/freshened up daily. The fact there were no room phones, provided toiletries or ironing facilities didn’t bother us too much, but the amount of noise really did. To dampen the noise from the nightclub next door, the windows have to be closed, unfortunately this is the only way to cool the room so we had to decide if we’d prefer to be too hot or surrounded by noise. The clientele of the hotel were also extremely noisy, having to listen to their room parties and smell their cigarette smoke through the paper thin walls was not a present experience. After 2 of the 4 nights we’d booked, my friends and I decided we could not stay another night, let alone 2 more! We checked out early, explained the situation to the receptionist who explained we were unable to get any form of refund for the 2 nights we were not going to be there as we’d payed in advance. We moved to a nearby hotel which was much nicer (and quieter) and was a similar price to the etap. We should have just stayed there in the first place. My advice to anyone considering the etap would be to stay somewhere else if possible. If this is not possible, don’t pay in advance, or if you do, pay for each night with a separate booking. I really wouldn’t recommend this hotel to anyone who wants a restful night.

Dear ALISTAIR F., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Guest Relations, Janka Radacovska

Lovely to be back at the Etap

Customer review rating 4.5/5

B B. Couples - 23/09/2020 Confirmed reviews ALL

Really enjoyed our quiet room on the 6th floor. Staff very welcoming and efficient as always. The only slightly disappointing thing was that the hand sanitizer in reception was meant to be motion sensitive and only let out a tiny, tiny drop - not enough, but we had our own with us x Everything else was great.

Dear RICHARD B., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guest Relations, Janka Radacovska

City centre hotel

Customer review rating 4.5/5

James R. Friends - 21/09/2020 Confirmed reviews ALL

Short break city stay with friends.

Dear JAMES R., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guest Relations, Janka Radacovska

Good central location.

Customer review rating 4.0/5

David Couples - 21/09/2020 Confirmed reviews ALL

Hotel is a good balance of price, location and facilities that suited our needs.

Dear DAVID S., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guest Relations, Janka Radacovska

Just ok

Customer review rating 2.5/5

B. G. Couples - 21/09/2020 Confirmed reviews ALL

Very basic but spotless room, only complaint was paying 71.00 to arrive and couple infront who were walk ins were paying 49.00 and security that night were quite rude and abrupt but dont blame them dealing with that many people about.

Dear g. B., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Guest Relations, Janka Radacovska

Well located

Customer review rating 4.5/5

Saoirse Friends - 30/08/2020 Confirmed reviews ALL

So many bar and restaurant options just outside the hotel within a couple of steps, great staff, comfy beds

Dear SAOIRSE R., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guest Relations, Janka Radacovska
Customer review rating 1.5/5

Anonymous Families - 25/08/2020 Confirmed reviews ALL

No parking is a disaster. Reception told us to park outside to bring in our bags and unload car but the Taxi driver parked in the Taxi rank went berserk saying we were not allowed park there. Nothing but young people partying all night. Walls are like paper and the group next door were partying all night banging doors etc. When we were heading out at 10am there was a group of them standing at the front door drinking bottles of beer out of there minds. The police where in the hotel the morning previous looking at CCTV over an incident at the hotel. The rooms are tiny. Overall I wouldn't recommend this place at all and never stay there with kids

Not good. Not clean. Party hotel.

Customer review rating 0.5/5

Anonymous Friends - 24/08/2020 Confirmed reviews ALL

From the outset the hotel looks clean and all the measures were in place. However when getting into the room my opinions changed. I felt the need to get my antibacterial wipes out and clean the full room due to the dirty marks on the wall, disgustingly dirty tv remote and permanent brown stains In the sink. I know this is not a 4 star hotel but during these times of COVID-19 I would expect better cleaning. There was also brown marks all over the underside of the bunk bed which when I cleaned with the wipes they turned dark brown. Not good at all. I did mention this all to the receptionist but she said that all the nessisary cleaning was finished and asked if I had any wipes of my own to clean it. Found this very strange that l should be cleaning my own room? Not something I enjoy when trying to have a relaxing weekend away is cleaning other people’s dirt from my room. The hotel fire alarm was also going off every 5 minutes for about an hour. When I went down to check out reception the bouncer was laughing and joking with other guests saying he had no idea and ‘ it’s not my job ‘ while the receptionist was in the back clearly hiding from the other guests. Not good. The lobby was filled with intoxicated people and beggers.

Awful

Customer review rating 0.5/5

K. Families - 24/08/2020 Confirmed reviews ALL

Awful . Dirty hotel not child friendly

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in belfast