Customer review rating 4.0/5 10,290 reviews
ALLSAFE approved hotel
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Great city centre location close to main attractions
146 low-cost en suite comfortable rooms
24hr reception and free fibre Wi-Fi throughout
Morning breakfast buffet
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
100% genuine reviews from our guestsFind out more
Dan Families - 06/04/2021 Confirmed reviews ALL
The staff where fantanstic could not ask for any better will be back soon. Thanks to yous all.
James M. Families - 15/03/2021 Confirmed reviews ALL
No remote for the TV, the receptionist found a couple of spare remote controls but none of them operated the TV. The heating was cold and there were no instructions in how to operate the digital display in making it hot or cold
Danny R. Business - 06/03/2021 Confirmed reviews ALL
No info given about the parking discount cards, ended up paying full price for car park. Fire alarm woke me at 3 in the morning, kept me up for an hour before being fixed. I had work the next day so this affected my work. Had angry resident banging angrily at my door one night complaining about not being able to turn his lights on. Homeless people staying in the lobby every night, asking me for cigarettes and stinking up the lobby. No enforcement of mask wearing. Staff weren't friendly, seemed like they weren't getting paid enough to deal with what they had to, weren't bothered. Room was the smallest I'd ever seen, no room cleaning at all in 4 days. Hotels general overall appearance wasnt up to scratch. When I asked if a refund was possible was told it was up to the manager who wasn't anywhere to be seen. I've worked in hotels for 6 years and stayed in alot of hotels over my life and this was by far the worst I've ever stayed in. Wont be staying in an etap again.
Good stay. Good location.
Ritchie S. Business - 22/02/2021 Confirmed reviews ALL
Good price, nice and clean accommodation. Only gripe would be the room was a bit cold at times due to the situation of the fan. Apart from that exactly what I needed.
Made feel very welcome
Tim S. Business - 08/02/2021 Confirmed reviews ALL
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