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ETAP Belfast 2 stars

Customer review rating 4.0/5 10,313 reviews

ALLSAFE approved hotel

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ETAP Belfast
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+ 3 Services

Hotel extras

  • Great city centre location close to main attractions

  • 146 low-cost en suite comfortable rooms

  • 24hr reception and free fibre Wi-Fi throughout

  • Morning breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioning
Catering
  • Breakfast Paying
  • Snack & beverage machine

Hotel location

ETAP Belfast

35 Dublin Road
BT2 7HE belfast
united kingdom

Tel: +442890328126

Fax: (+44)2890894409

Check-in from 14h00

Check out up to 12h00

  • DUBLIN AIRPORT EXPRESS COACH :  VICTORIA STATION

  • By plane

    BELFAST INTERNATIONAL At 24km / 15 miles

  • By plane

    G.BEST CITY AIRPORT At 6km / 3 miles

  • By train

    BELFAST CENTRAL At 1km / 0 miles

  • By train

    CENTRAL STATION At 1km / 0 miles

  • By train

    VICTORIA STATION At 0km / 0 miles

GPS :54.593029, -5.931785

Our accommodation(s)

Our guest reviews for
ETAP Belfast

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

10,313 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,811 reviews

Good location

Customer review rating 5.0/5

Laura Families - 22/07/2021 Confirmed reviews ALL

Staff was very friendly and helpful, great location.

Good location

Customer review rating 3.5/5

Julian S. Solo - 22/07/2021 Confirmed reviews ALL

Nice room, everything you need and clean. Breakfast was a con though, I had hoped for something cooked given the cost and this is not made clear on the website. I was given a paper bag with some stuff in it that resembled a packed lunch for a kid - including toffee flavoured yogurt, a mean, who on earth wants toffee yogurt at 7 in the morning expect maybe a baby that's just starting to eat solids! Little did I know it but Wetherspoons is 3 doors away and you can get a proper breakfast there for very reasonable money. Other than the hopeless breakfast the hotel was pretty much OK and good enough value.

Customer review rating 0.5/5

Dannielle Friends - 21/07/2021 Confirmed reviews ALL

Room reeked of smoke, when we asked to move rooms the staff told us that it wasn’t their problem

Well located, good staff, clean very good stay.

Customer review rating 4.0/5

Stuart Families - 20/07/2021 Confirmed reviews ALL

Great.

Badly located

Customer review rating 1.5/5

Sbrowne Business - 17/07/2021 Confirmed reviews ALL

Horrible. Couldn’t open the windows due to the loud music coming from the pub next door. Loud music is understandable at night but it started again at 10am with the bar staff shouting and then banging techno playing all day as they cleaned up before they opened. It went on all day and night.

Dear SLAINE B., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Guest Relations, Janka Radacovska

Not very clean

Customer review rating 2.0/5

Ahmed Families - 15/07/2021 Confirmed reviews ALL

Hair is all over the floor and under the bed

Great location

Customer review rating 4.5/5

G Friends - 05/07/2021 Confirmed reviews ALL

We went as a stag do, the location couldn’t be better. For what you pay the hotel ticks every box, cheap and cheerful

Dear Greg, Thank you very much for taking the time to review us. The team and I are pleased to see you have enjoyed your stay with us and have found our location to be ideal for your visit. It was a pleasure to have you with us and we hope to welcome you back soon for another special occasion! Kind regards, Danya Salem General Manager

Great stay

Customer review rating 4.5/5

Maryjane Families - 03/07/2021 Confirmed reviews ALL

Great location, clean rooms, and the staff were very helpful during our stay. Would definitely recommend

Dear MARYJANE M., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guest Relations, Janka Radacovska

Horrible

Customer review rating 0.5/5

Tracy T. Couples - 28/06/2021 Confirmed reviews ALL

Horrible would not recommend it to anyone ,we never slept the whole time we were there ,we had to check out 2 days earlier ,I was afraid for my safety could not leave my room at night to get a coffee because of the shouting and fighting outside our door I actually thought they were going to kick in my room door ,the rooms were to tiny for a couple ,I am seeking legal advice to get a full refund ,I have documented everything from the time my husband and I arrived until we left our whole time in belfast was ruined The ETAP HOTEL is party central as far I am concerned the hotel is a disgrace and I will not be recommending to anyone I will also be writing on trip advisor as well . You will be hearing from my solicitor in due course

Average

Customer review rating 2.5/5

G. M. Business - 27/06/2021 Confirmed reviews ALL

Staff was lovely, but too many party guest young ones ruining the place with shouting. Drunk loud noise into all hours of the night. Got no respect for others

Dear G., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Guest Relations, Janka Radacovska

Loved it

Customer review rating 5.0/5

Emilija Couples - 27/06/2021 Confirmed reviews ALL

Great place to stay, especially if you’re going out! Pubs, bars, restaurants, everything is so close (great for non drivers). Room we stayed in was clean and tidy, people working there were really nice and helpful. Thank you! ETAP will see you soon!

Dear EMILIJA P., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guest Relations, Janka Radacovska

Location is good

Customer review rating 3.5/5

Anonymous Solo - 24/06/2021 Confirmed reviews ALL

Location is good for bars restaurants access to city centre.

Good stay!

Customer review rating 4.0/5

Anonymous Couples - 20/06/2021 Confirmed reviews ALL

It was amazing being able to bring out dog in with us to have with along with our stay!

Good location but disappointed overall

Customer review rating 2.5/5

Je Friends - 14/06/2021 Confirmed reviews ALL

Slow to check in and very disappointed that card machine broken so we didn’t have a card to let ourselves in and out of the room. We had to wait every time we needed a staff member to let us into our room. Staff not apologetic. Room is very basic (literally a loo, a shower and a bed that you can just about walk around) but clean. Rate is too high for the standard of room and standard of ‘hotel’.

Dear J E., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gary Smith Front of House Supervisor/Duty Manager

Good stay

Customer review rating 4.0/5

Arunas Families - 05/06/2021 Confirmed reviews ALL

Very nice and professional staff.

Amazing stay

Customer review rating 5.0/5

Joseph D. Friends - 19/05/2021 Confirmed reviews ALL

Hotel receptionist was an absolute gentleman, Great location overall just a brilliant stay would highly recommend it.

Great stay besides scary homeless guests

Customer review rating 3.5/5

Mel Business - 17/05/2021 Confirmed reviews ALL

Room was perfect - hot water and clean. Lady on reception was lovely. However the guests when I stayed where scary and I was afraid to leave on my own as there was a lady on my floor with a shopping trolley and kept trying to talk to me.

Dear Mel, Thank you for taking the time to review us. I am pleased to see you have enjoyed the room and have found our staff to be helpful. I do apologise for any inconvenience you may have experienced. During the lockdown in NI, hotels are only allowed to accommodate essential workers and vulnerable groups. We currently work with government agencies that place guests with us during the pandemic until we are allowed to fully re-open. I hope to welcome you back soon upon re-opening to experience the hotel fully. Thank you again. Kind regards, Danya Salem General Manager

Absolute joke

Customer review rating 0.5/5

L Solo - 27/04/2021 Confirmed reviews ALL

The TV Didn’t work. Lights didn’t work. The WIFI was embarrassing slow and the toilet roof had a hole in it Checked out after 2 hours as a sound of the fire alarm didn’t stop. Stayed elsewhere, waste of money and time

Dear Luke, I would like to begin by saying thank you for taking the time to fill out this survey. Please accept my sincerest apologies that you were not pleased with your stay. I have asked maintenance to investigate the issues in the room and all seem to be working. However, could I please request that you send me further details on your stay directly at h7… as I do not believe this was reported to reception during your stay and I was hoping to receive more feedback. Thank you again and I hope to hear from you as we continuously strive to improve our services. Kind regards, Danya Salem General Manager

Great value hotel

TripAdvisor rating 4.0/5

Paul936 22/01/2020 TripAdvisor review

We took a budget trip to Belfast to watch the rugby & this hotel fitted the bill. The rooms are a little tired, but for a few mates on a weekend away it was ideal. There is a nightclub next door, but we didn't hear a thing.

Dear Paul936, Thank you very much for taking the time to review us. The team and I are pleased to see you have enjoyed your stay with us at Etap Belfast. We hope to welcome you back soon for another rugby match! Kind regards, Danya Salem General Manager

Excellent hotel, friendly staff

TripAdvisor rating 5.0/5

andymc1984 Friends getaway - 20/11/2019 TripAdvisor review

Excellent stay yet again at the Etap hotel. I stayed here quite a few times and each time the stay is perfect. Staff are pleasant and helpful, rooms are clean & tidy, location of the hotel is perfect for Belfast

Dear andymc1984, Many thanks for such a great review! I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to our team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We are looking forward to welcome you back soon! :) Kind regards, Janka Radacovska

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