ETAP Belfast 2 stars

Customer review rating 4.0/5 10,279 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ETAP Belfast
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+ 8 Services
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Great city centre location close to main attractions

  • 146 low-cost en suite comfortable rooms

  • 24hr reception and free fibre Wi-Fi throughout

  • Morning breakfast buffet

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
Catering
  • BreakfastPaying
  • Snack & beverage machine
Information message

Hotel location

ETAP Belfast

35 Dublin Road
BT2 7HE
belfast
united kingdom

Tel: +442890328126

Fax: (+44)2890894409

Check-in from 14h00

Check out up to 12h00

  • DUBLIN AIRPORT EXPRESS COACH :  VICTORIA STATION

  • By plane

    BELFAST INTERNATIONAL At 24km / 15 miles

  • By plane

    G.BEST CITY AIRPORT At 6km / 3 miles

  • By train

    BELFAST CENTRAL At 1km / 0 miles

  • By train

    CENTRAL STATION At 1km / 0 miles

  • By train

    VICTORIA STATION At 0km / 0 miles

GPS :54.593029, -5.931785

Our accommodation(s)

Room with large bed for 2 people

  • Max. number of persons: 2
  • Area: From 0 / 0 sq ft
  • Wireless internet in your room
  • High speed internet
  • Multimedia hub

TWIN - Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Multimedia hub

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Multimedia hub

Accessible Room with 1 double bed

Accessible room
  • Max. number of persons: 2

Accessible Room with 2 single beds

Accessible room
  • Max. number of persons: 2
Rooms

Our guest reviews for
ETAP Belfast

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

10,279 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,804 reviews

Central location, lovely hotel

Customer review rating 4.0/5

Rebecca P. Business - 16/10/2020 Confirmed reviews ALL

I was in Belfast for two days (working) and needed a central hotel for one night. I was unsure of check-in time, but knew i’d be leaving very early the next morning. I wanted a good shower, a comfortable bed, and a clean space to rest in. ETAP fitted perfectly.

Dear REBECCA P., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guest Relations, Janka Radacovska

Basic facilities

Customer review rating 4.0/5

Megan Couples - 05/10/2020 Confirmed reviews ALL

When we arrived we were given a room that the card wouldn't work when placed in the holder. So we had to switch rooms when we had already unpacked. There were no cups in the room or even basic toiletries which I was expecting. There was also no handle on the toilet door and the hole in the shower area allowed water to leak onto floor. The bed and everything else were fine.

Dear MEGAN S., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Kind regards, Guest Relations, Janka Radacovska

Had to move

Customer review rating 4.0/5

Alistair F. Friends - 29/09/2020 Confirmed reviews ALL

Myself and 3 friends booked a double room each. We planned to stay for 4 nights over a long weekend city break. We chose the hotel because it seemed to offer good value for its price. When we arrived in our rooms we found them to be dirty with stains everywhere. No temperature control and our rooms were not cleaned/freshened up daily. The fact there were no room phones, provided toiletries or ironing facilities didn’t bother us too much, but the amount of noise really did. To dampen the noise from the nightclub next door, the windows have to be closed, unfortunately this is the only way to cool the room so we had to decide if we’d prefer to be too hot or surrounded by noise. The clientele of the hotel were also extremely noisy, having to listen to their room parties and smell their cigarette smoke through the paper thin walls was not a present experience. After 2 of the 4 nights we’d booked, my friends and I decided we could not stay another night, let alone 2 more! We checked out early, explained the situation to the receptionist who explained we were unable to get any form of refund for the 2 nights we were not going to be there as we’d payed in advance. We moved to a nearby hotel which was much nicer (and quieter) and was a similar price to the etap. We should have just stayed there in the first place. My advice to anyone considering the etap would be to stay somewhere else if possible. If this is not possible, don’t pay in advance, or if you do, pay for each night with a separate booking. I really wouldn’t recommend this hotel to anyone who wants a restful night.

Dear ALISTAIR F., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Guest Relations, Janka Radacovska

Lovely to be back at the Etap

Customer review rating 4.0/5

B B. Couples - 23/09/2020 Confirmed reviews ALL

Really enjoyed our quiet room on the 6th floor. Staff very welcoming and efficient as always. The only slightly disappointing thing was that the hand sanitizer in reception was meant to be motion sensitive and only let out a tiny, tiny drop - not enough, but we had our own with us x Everything else was great.

Dear RICHARD B., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guest Relations, Janka Radacovska

City centre hotel

Customer review rating 4.0/5

James R. Friends - 21/09/2020 Confirmed reviews ALL

Short break city stay with friends.

Dear JAMES R., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guest Relations, Janka Radacovska

Good central location.

Customer review rating 4.0/5

David Couples - 21/09/2020 Confirmed reviews ALL

Hotel is a good balance of price, location and facilities that suited our needs.

Dear DAVID S., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guest Relations, Janka Radacovska

Just ok

Customer review rating 4.0/5

B. G. Couples - 21/09/2020 Confirmed reviews ALL

Very basic but spotless room, only complaint was paying 71.00 to arrive and couple infront who were walk ins were paying 49.00 and security that night were quite rude and abrupt but dont blame them dealing with that many people about.

Dear g. B., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Guest Relations, Janka Radacovska

Well located

Customer review rating 4.0/5

Saoirse Friends - 30/08/2020 Confirmed reviews ALL

So many bar and restaurant options just outside the hotel within a couple of steps, great staff, comfy beds

Dear SAOIRSE R., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guest Relations, Janka Radacovska
Customer review rating 4.0/5

Anonymous Families - 25/08/2020 Confirmed reviews ALL

No parking is a disaster. Reception told us to park outside to bring in our bags and unload car but the Taxi driver parked in the Taxi rank went berserk saying we were not allowed park there. Nothing but young people partying all night. Walls are like paper and the group next door were partying all night banging doors etc. When we were heading out at 10am there was a group of them standing at the front door drinking bottles of beer out of there minds. The police where in the hotel the morning previous looking at CCTV over an incident at the hotel. The rooms are tiny. Overall I wouldn't recommend this place at all and never stay there with kids

Not good. Not clean. Party hotel.

Customer review rating 4.0/5

Anonymous Friends - 24/08/2020 Confirmed reviews ALL

From the outset the hotel looks clean and all the measures were in place. However when getting into the room my opinions changed. I felt the need to get my antibacterial wipes out and clean the full room due to the dirty marks on the wall, disgustingly dirty tv remote and permanent brown stains In the sink. I know this is not a 4 star hotel but during these times of COVID-19 I would expect better cleaning. There was also brown marks all over the underside of the bunk bed which when I cleaned with the wipes they turned dark brown. Not good at all. I did mention this all to the receptionist but she said that all the nessisary cleaning was finished and asked if I had any wipes of my own to clean it. Found this very strange that l should be cleaning my own room? Not something I enjoy when trying to have a relaxing weekend away is cleaning other people’s dirt from my room. The hotel fire alarm was also going off every 5 minutes for about an hour. When I went down to check out reception the bouncer was laughing and joking with other guests saying he had no idea and ‘ it’s not my job ‘ while the receptionist was in the back clearly hiding from the other guests. Not good. The lobby was filled with intoxicated people and beggers.

Awful

Customer review rating 4.0/5

K. Families - 24/08/2020 Confirmed reviews ALL

Awful . Dirty hotel not child friendly

Very well located hotel.

Customer review rating 4.0/5

Pat Couples - 18/08/2020 Confirmed reviews ALL

Great location, nice staff, clean, rooms and facilities absolutely basic.

Dear PATRICIA D., Thank you so much for taking the time to tell us about your experience at ETAP Belfast. We are pleased to see you have enjoyed your stay and we hope to welcome you back in the near future. Kind regards, Guest Relations, Janka Radacovska

Very noisy location

Customer review rating 4.0/5

Anonymous Solo - 17/08/2020 Confirmed reviews ALL

Very noisy location loud music till 2am sometimes even later

Dear ANNE H., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Guest Relations, Janka Radacovska

Great stay

Customer review rating 4.0/5

Agnes B. Families - 14/08/2020 Confirmed reviews ALL

Very please staff always happy to accommodate your needs we had a standing double room which wasn’t great for me but got moved to a disabled room which was perfect for my needs would definitely stay again but wasn’t impressed with the takeaway breakfast

The stay was perfect for what we needed it for!

Customer review rating 4.0/5

Anonymous Friends - 13/08/2020 Confirmed reviews ALL

We enjoyed every minute at ETAP, the room was clean, the staff were amazing and the facilities couldn’t have been better! The staff on night shift were so professional and had a lot of time for all guests! Would definitely go back

Well located

Customer review rating 4.0/5

Dannielle R. Couples - 10/08/2020 Confirmed reviews ALL

Rooms were a bit small but the hotel was amazing, great location. Requested for our rooms to be cleaned while we were out for the day as we needed new towels but when we returned to the hotel after a day of shopping to get ready to go for dinner, we discovered our room wasn’t cleaned and we had to use dirty towels after a shower. Other than that it was an amazing place to stay, staff were really friendly, walking distance from Victoria Square and the train station, surrounded by pubs, restaurants, takeaways etc. 10/19 would recommend, will definitely be back

Dear DANNIELLE R., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guest Relations, Janka Radacovska

Central location

Customer review rating 4.0/5

Mags Families - 07/08/2020 Confirmed reviews ALL

Relaxed

Great . Located in a great spot.

Customer review rating 4.0/5

Kelly Families - 21/03/2020 Confirmed reviews ALL

We had lovely stay. Staff were lovely. . 1. Staff needs to remind customers that if they need to check out during the night eg. For an early morning flight. That the car needs to be brought out before the carpark closes otherwise the car doesn't get out. if I had not discovered we would not have been able to get to the airport. 2. I have no idea why the shower door is transparent and find we didn't want to use it. With only staying 1 night it suited us but it wouldn't have if we needed to stay more than 1 night, and washroom has no lock on door. Rooms are not always shared with husband and wife. I shared with my daughter, my cousin shared with her son. 3. The rooms are well designed with every thing you need. Big window, tv. Being able to cater for 3 which was perfect for us. Everything was clean and tidy . Eating area was lovely. . We had a good stay

Dear Denise A., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive a feedback. I am sorry to learn you did not get enough information about the car park. I will share your comments with our team. I am sure your feedback will help us to avoid this happening in the future and also serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Janka Radacovska, Guest Relations

Great location.

Customer review rating 4.0/5

Sandi Couples - 17/03/2020 Confirmed reviews ALL

We arrived early and was booked in straight away. The hotel is 5 minutes walk from bus station. Very clean. Nice size room. Great continental breakfast. We will definitely use this hotel again.

Dear Christopher, We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Danya Salem General Manager

Everything you need in a location.

Customer review rating 4.0/5

Stewart Solo - 17/03/2020 Confirmed reviews ALL

Easy check in, comfortable room, discounted parking, friendly staff.

Dear Stewart, We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Danya Salem General Manager

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