ETAP Belfast 2 stars

Customer review rating (ALL Rating) 4.0/5 10,458 reviews

ALLSAFE approved hotel

Information message

ETAP Belfast
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+ 10 Services

Hotel extras

  • Great city centre location close to main attractions

  • 146 low-cost en suite comfortable rooms

  • 24hr reception and free fibre Wi-Fi throughout

  • Morning breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ETAP Belfast

35 Dublin Road
BT2 7HE belfast
united kingdom

Fax: (+44)2890894409

Check-in from 15h00

Check out up to 12h00

  • DUBLIN AIRPORT EXPRESS COACH:  VICTORIA STATION

  • By plane

    BELFAST INTERNATIONAL At 24km / 15 miles

  • By plane

    G.BEST CITY AIRPORT At 6km / 3 miles

  • By train

    BELFAST CENTRAL At 1km / 0 miles

  • By train

    CENTRAL STATION At 1km / 0 miles

  • By train

    VICTORIA STATION At 0km / 0 miles

GPS:54.593029, -5.931785

Our accommodation(s)

Our guest reviews for
ETAP Belfast

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

10,458 reviews

TripAdvisor Rating 3.5/5

1,822 reviews

Totally over priced for the hotel

Customer review rating 2.0/5

Nic Couples - 29/11/2021 Confirmed reviews ALL

Not very happy at all!! When we got to the room the corner of our matress was wet and the bedsheets stained, so when we complained we got moved to another room and to our disgust the matress topper had a large stain on it as well, at this stage it was late and we were both tired from our journey there we just turned the matress topper upside down and made do with it. So disappointed especially at the price of over £300 which was prepaid

Dear Mr S., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am profusely sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback regarding the state of both your original room and the room you were moved to is very important and concerning to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joe, Guest Relations

Good stay

Customer review rating 4.5/5

L. Business - 29/11/2021 Confirmed reviews ALL

Rooms were clean. Nice touches with biscuits and water. Good lighting options in the room. Good tv too. No issues. Not luxury but functional and ideal for our work trip.

Dear L., We very much appreciate your comments regarding your stay at the ETAP Belfast, thank-you so much! It is always a pleasure to receive positive feedback, and I'm happy you appreciated the little touches to the room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe, Guest Relations
Customer review rating 5.0/5

Karen C. Couples - 29/11/2021 Confirmed reviews ALL

Very satisfied, room was very clean and staff most helpful

Dear Karen, We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe, Guest Relations

Good location

Customer review rating 4.0/5

Anonymous Friends - 29/11/2021 Confirmed reviews ALL

Room was quite small for three girls with lots of stuff but was sufficient as we didn’t spend much time there - had everything we need

Dear Sophie, We very much appreciate your comments regarding your stay at the ETAP Belfast - thanks for your lovely words. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe, Guest Relations

Cheap and cheerful. Bang in Centre of it all

Customer review rating 3.5/5

Stephen Couples - 26/11/2021 Confirmed reviews ALL

Nice lobby and friendly helpful staff. Room small but decent value for the low rate. A few minor issues with fixtures hanging off which shouldn’t really have been the case, whatever the price level

Dear Mr S., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe, Guest Relations

well located alright stay

Customer review rating 3.5/5

Rj Solo - 23/11/2021 Confirmed reviews ALL

Have stayed here many times and generally like it. Requested a room looking towards queen's quarter as I knew there was a building site. I'm not someone early to be so the other side of the building doesn't bother me but the building site woke me up really early. Cooler was left on in room by previous guest so room was freezing for ages after I arrived

Dear Ross, We very much appreciate your comments regarding your stay at the ETAP Belfast, and apologise for the noise disturbances of building works nearby. Unfortunately this is out of our control, but nonetheless we apologise that it disturbed your stay with us. I will share your comments with our team, especially about the temperature of the rooms. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as previous ones. Sincerely, Joe, Guest Relations

Well Located

Customer review rating 4.0/5

James S. Business - 22/11/2021 Confirmed reviews ALL

Lovey room value for money

Dear Mr S., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe, Guest Relations

Very handy for city centre

Customer review rating 4.0/5

Melvyn A. Solo - 22/11/2021 Confirmed reviews ALL

Nice &easy booking in,breaky poor though...no fried eggs beans etc

Dear MELVYN A., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for not having a wider selection of eggs, but it pains me to say - we do/did have beans! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe, Guest Relations

Good location

Customer review rating 1.0/5

Kathy F. Families - 22/11/2021 Confirmed reviews ALL

Very disappointed with the room , very small for 3people and very shabby and didnt feel very clean . Big disappointment for us as a family ,was Not worth the money we paid for it . Will not book Etap hotel in the future :(

Dear Kathleen, Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ETAP, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joe, Guest Relations

perfect for what I needed

Customer review rating 3.5/5

Scott Business - 22/11/2021 Confirmed reviews ALL

Clean room, central location. Good check in/ out experience. Friendly staff.

Dear Mr W., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially regarding their conduct! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe, Guest Relations

Great location, very welcoming.

Customer review rating 4.5/5

Bridie Friends - 21/11/2021 Confirmed reviews ALL

Great location beside the train station, not far from shopping.

Dear BRIDIE D., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel, guest's relations

Terrible stay - loud music playing until 2am every night

Customer review rating 0.5/5

Cody P. Couples - 21/11/2021 Confirmed reviews ALL

Great location but dreadful if you want to actually sleep. We stayed here for 6 nights and the music from next door was so loud you had no mission of sleeping. Given the price we paid I was shocked at how dreadful this stay was.

Dear Mr P., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joe, Guest Relations
Customer review rating 3.0/5

Rob K. Business - 16/11/2021 Confirmed reviews ALL

The Hotel was OK basically, my shower had to be adjusted to try work, I was given a room with a handicapped shower and it was slightly run down.. the bed was hard but sleeable

Good location

Customer review rating 3.5/5

Anonymous Couples - 11/11/2021 Confirmed reviews ALL

The location is good, so many restaurants nearby. Beds are not that comfortable to sleep. Not supplying bath mat after cleaning the room. Though they were cleaning everyday which was good.

Dear Maanne M., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe, Customer Relations

Well located

Customer review rating 4.5/5

Ca Couples - 08/11/2021 Confirmed reviews ALL

Etap is near to all convenience store, pubs and restaurants. Only a ten min walk to the city centre. If you are craving for good chicken, there’s Nando’s just 3 mins walk down the road. It’s great! There’s Japanese and Chinese restaurants and Asian stores nearby about 10-15 mins walk at Botanic and Donegall Pass.

Dear Catherine, We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe, Reception Staff
Customer review rating 4.5/5

Rob K. Friends - 08/11/2021 Confirmed reviews ALL

Staff very friendly, nothing was to much for them ,even at 2 o'clock in the morning.

Dear Rob, We very much appreciate your comments regarding your stay at the ETAP Belfast. It's always a pleasure to receive positive feedback. I will share your comments with our team and the guys from the night shift! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe, ETAP Reception

Disappointing for usual Ibis standard

Customer review rating 2.5/5

Ed Business - 08/11/2021 Confirmed reviews ALL

Compared to all ibis I stay in normally in spain france uk etc the hotel was dirty/untidy, also the check in put me in a room with loud music adjoining until I queried it at midnight and was given another normal quiet room on other side, why put me in noisy room to begin with?

Dear Mr. M., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joe, Reception Team

Just ok

Customer review rating 3.0/5

Jp C. Solo - 07/11/2021 Confirmed reviews ALL

Room is very tired, lots of chipped furniture, shower door doesn’t close and so water leaked on floor and shower was cold.

Dear John-Paul, Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ETAP, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joe, ETAP Belfast

Disaster

TripAdvisor rating 1.0/5

broadcastconsult Business - 26/10/2021 TripAdvisor review

Been stay here as an essential worker all though COVID with excellent service yet this time it was like a "mad house". Despite the hotel displaying sign saying guest should wear masks, few if any did. Add to that the noise from "guests" returning in the small hours of the night and continuing to party in the corridor plus the noise from the pub next door. One guy even exposed himself to me whilst waiting for the lift Add to that the decor in the room was very tiered with cracks and chips everywhere I'm not going to be staying there anytime soon. Really disappointed as it used to be good value for money Happy to pay more at another hotel rather than go through that again

Very good value

TripAdvisor rating 5.0/5

Richard B 22/09/2021 TripAdvisor review

We have stayed many times in the Etap Belfast - we choose it because it is in a great location and is definitely very good value for money. The staff are always very welcoming and the rooms basic, but clean and comfortable beds.

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