Novotel Edinburgh Centre 4 stars

Having travelled extensively and stayed in many hotels, we feel that we are well placed to write an informed and balanced view on the services provided by this hotel. Reception staff were exceptionally helpful. The executive room was comfortable and spacious. However we booked and paid for breakfast and the standard quite frankly was appalling. Things had been watered down, elements of the fruit salad tasted like it had been left overnight and the juices tasted mouldy. The meat sausages are very poor quality,tasteless with gristle and the brown sauce had been watered down with vinegar. Whilst eating breakfast staff appeared indifferent to our comfort whilst clearing,dusting cushions and polishing from the night before and preparing for the day ahead very noisily whilst we were eating! We arrived with our tiny quiet cockapoo to what we thought was a 'dog friendly' hotel, well it is not, no provisios were provided and we were separated from everyone.. being excluded from eating areas and I have to say this is the least 'dog friendly' hotel we have ever stayed in and we were made to feel unwelcome. Thank you for taking the time to read this but this is how we were made to feel.

I have just paid £300+ for a night in this hotel. The rooms have no aircon, but they have settings that make you think you can control the temperature. If the outside temperature is high teens, the room will be extremely hot. You will need to request fans from reception. The quality of the fittings in the room, bathroom, toilet is at best basic, comparable to a basic Travel Lodge. They rely on the fact that there is a pool and gym on site, which if that’s what you want has a value. If you are looking for a room at a price of £100 - £150 it’s probably OK. Otherwise don’t bother. It’s a busy weekend in Edinburgh and they are clearly maximising the rates that they can charge.

Pleasant stay but we had to change rooms due to electrical fault.

Carpet was badly stained and paint round the window was flaky and pealing. Very odd sink with tap very close to basin, made for tricky shaving and brushing teeth.

The hotel was very nice, clean and well decorated. Only a few minutes walk from the city centre and Edinburgh castle. The staff was really friendly and helpful and made sure we had everything we needed. Highly recommend!