Novotel Edinburgh Centre Hotel 4 stars

We arrived and from the get go we were dissapointed as we had no warning of half the things were shut, The night staff, Giosa and Celia were really welcoming and helped us eventually when they started at night but I feel we never got treated/accommodated how we should’ve been and how it was described, I will be emailing the manager shortly

My son's birthday was November 1, so I call in and spoken to a Mr.Zoltan fuzesy ( Front Office Manager). He was well mannered and well-spoken, I was accommodated with a great price for my weekend stay as well as the decor of the room with birthday balloons and a very delicious chocolate cake. check-in was fast and easy, my son and I had an excellent time. All staff was warm and friendly, also very helpful. room was clean and smell good. I have been talking about Hotel Novotel Edinburgh Centre to everyone I have shown off my pictures to. Breakfast was really good and fresh, the meal area was very clean. this hotel gets a 5 star from my son and that is a lot. We would like to give a BIG THANK YOU TO ALL STAFF.

I had a nice stay with yourselfs but what I would say is the breakfast was terrible it was very cold the staff where on there phones and paying more attention to themselves than guests I had to ask the chef to remake some breakfast stuff but it was still not too standard this really let the hotel down as the rest of the stay was perfect and I really enjoyed it I hope the breakfast gets sorted and the staff don’t use there phones , we had to find breakfast ourselves nobody bothered to show us into breakfast as the girl was too busy answering her phone calls.

The hotel is very modern and the rooms are incredibly clean and well furnished. The pool is small, but because of covid restrictions it was fine, because we only shared it with one other family. The breakfast was very generous and varied, however the cooked breakfast was cold. I was very impressed that the hotel is dog friendly and would love to stay again and bring our dogs with us.

We came to stay at your hotel for our daughters birthday & had booked the executive room. We were looking forward to the extras as stated on the website. However we were left a little disappointed as when we were arrived found out there was no nespresso coffee machine was not in the room, Media hub connected however no Bluetooth speaker was present, the fridge did not work nor did the heating? The desk lamp don’t work.

Our stay was excellent with wonderful service from the reception team and breakfast chef. The reception smelt absolutely gorgeous, such a nice touch when entering the hotel. Great Covid procedures in place with clear signage. Thank you, Lisa and Tam Watson

It was a great experience from start to finish arrived on a Sunday and had underground secure parking, check-in was so simple with Silvia, hotel room was better than imagined and the food, staff and facilities were second to none - I have 2 further weeks booked at the Novotel Edinburgh and look forward to the stay.

Very nice hotel however no prior notice to let us know that the sauna /steam room and jacuzzi would be out of order due to restriction . Also no prior notice that a £50 pound deposit is required and that parking would cost £18.

First class service from the staff

We stayed for 1 night, hofel staff were very welcoming and so very friendly we had a dog with us and the hotel is dog friendly. The suite we stayed in was excellant value for money, very modern, spotlessly clean, great room facilities. We had breakfast the next day, lovely cooked breakfast and fruit, pastries. The hotel had good covaid procedures in place and we felt safe and enjoyed our stay. Look forward to returning soon.

Attentive staff nice hotel but the room wasnt what I would call DEEP cleaned (as advertised) but just normally cleaned as sneeze marks on Faux leather wall, stale sweat smelling pillows and dead skin and dust on return air grills of Heating / Aircon system. this was a little worrying in these times of COVID. Heating temperature was pegged back so room was a little chilly but houskeeping supplied an oil radiator after I complained to reception of being cold.

We had a lovely two nights in the hotel. Room was perfect, and the reception desk was very helpful when we had any questions.

Hi, Rather strange times but the room was clean, large and the guidiance was clear, it was great I was able to bring my dog. Good stay.

The stay was great, great location, private parking very useful, great breakfast as usual. Only comment I would change in our room 609, the toilet and shower doors were a see through type so not practical for a family with 12/13 year olds. I suggest you get those doors changed to normal doors or at least the toilet door and put a sliding room divider part way down the room.

We had two connecting rooms for a family of five. The WhatsApp service to speak to reception worked brilliantly. Very easy to order room service or get information. The pool system (30 min per bookable sessions) worked really well. Beds were comfortable and rooms were basic but more than adequate and most importantly, clean. Breakfast was great and covid measure made me feel quite reassured.