Novotel Edinburgh Centre Hotel 4 stars

Regular visitor on business.

We stayed for two nights in a family room and loved it - great food, lovely design, friendly staff and good atmosphere.

Enjoyable stay. Pool a bit small and have to book which we couldnt do as too busy. Didnt like the sink being in the room and both the shower and toilet having mirrored glass so you can see people showering. Rather have a seperate room. Busy breakfast time but staff very efficient to seat us and tidy up.

I took my young children to Edinburgh for a few days and was overwhelmed by the welcoming staff, services, appearance and atmosphere at the hotel.

Staff wonderful. They couldn’t have being more helpful Organization of breakfast buffet wrong. Choice very good but layout a disaster with a lot of unsafe features Room great. Pool lovely but changing area in poor almost non existent. There is a need for drinking water to be available at the pool as it was very hot

The staff on reception and in the restaurant were friendly but not resourced or supported to cope with a full hotel. We booked a room of 3 but set up for 2. After 4 hours still not prepared. The rooms were not as clean as would have expected.

I booked the Novotel purely by accident and it was the perfect family place

I choose this hotel regularly and will continue to choose it in future. The welcome is always good and staff are friendly and helpful. But my 2 night stay last week was a bit disappointing. On both nights I had tried to order food from room service but on the first night I was toand they were too busy to take my order and on the second night there was no answer. I ended up using Deliveroo instead. On the first night of my stay there were also no milk sachets in the fridge, which I only realised when I made my morning cup of tea.

Very enjoyable, good clean room, good location, friendly staff and good hotel facilities.

HAd a nice time

One night stay. The hotel is on the sight seeing bus route which made it very convenient. The pool was a big hit with small child breakfast was really good with lots of choice. Would stay here again.

Hotel, room and restaurant all nice, good location. Unfortunately pool area too small, changing room tiny and dirty. Chlorine levels in pool so high my daughter couldn't stop coughing and my eyes stung!

enjoyable short visit to Edinburgh despite the weather being awful..Hotel room was very comfortable.

Breakfast was terrible , had to queue I’ve never been in a hotel and had to queue for breakfast . One waffle making machine with children operating it why don’t you just do pancakes and waffles on the hot breakfast buffet, one juice machine so another queue, I had to go hunting for a falk while my seven year old sat on her own eating breakfast. Managers asking everyone if everything is ok when they should be managing staff and allocating tables . My opinion you have a large reception you have plenty of room there for another 15 tables if you make the reception smaller . The pool is tiny and the chlorine was so strong my eyes were streaming . This is an honest opinion from a single parent I expected better from a 4 star hotel .

Great hotel. My only complaint was that, despite the snow outside, the temperature inside was too hot - particularly at night.