Novotel Edinburgh Centre Hotel 4 stars

I stayed for 1 night and the service was excellent.

Really welcoming, lovely atmosphere really nice overall stay. Would recommend and will be coming back in the future

Our hotel room was absolutely outstanding, one of the best rooms i’ve stayed in. The staff were tremendous from the minute we arrived to the minute we left. The pool was amazing, gutted we couldn’t get into the jacuzzi. The food was good, although again gutted we couldn’t sit down and have a meal in the restaurant due to covid but will hopefully be returning once everything is back to normal. Couldn’t fault them, amazing stay!

Given Covid restrictions I felt very safe. This is a lovely budget hotel. Obviously operating with a skeleton staff who were nothing but pleasant and helpful. Delightful stay.

Room was freezing cold on arrival, no tea service, safe didn't work, no service overnight, breakfast not available on second morning.

Really enjoyed our stay but we were slightly concerned when we found a cork from a bottle under the bed on arrival as we expected the room to be deep cleaned due to virus. Other than this it was a lovely stay.

The room was really cold and we couldn’t get it to heat up, so had to get a heater from reception. The toilet does lock. It has a mirror on the back of the door. The sink is in a different part of the suite. The shower is partially see through. The carpets were quite worn down and stained. There was cobwebs in the corner of the room. The TV was incredibly slow to use. We were told there would be a Nespresso machine in the room but there was only a kettle. No robes provided.

The hotel was well situated and nothing was bad about it but it felt a little down at heel. My bath filler was broken and I couldn't cast my phone content to the TV. Nothing serious but it just felt like the place had seen better days

Lovely room but very cold

Disappointed that me and my other half needed a night away! We were told on phn restaurant was open which wasn’t true we had to eat dinner in our room with 1 seat and table other person dinner on lap!! Also room was freezing cold we contacted reception they brought a very small heather which did take the chill out the room but room was still cold my other half had to sleep with her cloths on and was still up 4/6 times during the night as she was still cold!

Lovely hotel. Couldn’t fault it. Friendly helpful staff. Made our stay really special. Thank you

I stayed for a few nights during the week at the end of November. My room was excellent: clean and tidy with a comfortable bed and a great shower. The staff from start to finish were incredibly friendly and helpful, explaining everything from how to order room service to booking to use the pool. Room service itself was great, with ordering done through WhatsApp - something I found incredibly useful and convenient - the meals were promptly delivered and tasted great, unlike other brands I’ve stayed at it’s good to see a hotel not using the pandemic as an excuse to cost cut and compromise on quality. That conveniently brings me to breakfast - a hot buffet served by a member of staff which was delicious and had a good variety of items. Whereas other brands have decided to temporarily remove hot food at breakfast citing “covid restrictions” it was nice to instead have something which felt as close to normality in these times. All in all an excellent experience and a hotel I would throughly recommend.

The stay was first class, staff could not be any better. The COVID restrictions were well implemented but did not remove anything from the stay. The pool experience was fantastic, well done to all your staff.

Good location, friendly staff, clean and comfortable room.

We really found you’re hotel lovely and comfortable. However at 3.15 am having a fire alarm going off for no reason made for a restless rest of the night with trying to get our baby back to sleep!