Novotel Edinburgh Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 10,866 reviews

ALLSAFE approved hotel

Information message

Novotel Edinburgh Centre
See on a map
+ 21 Services

Hotel extras

  • 12 minutes' walk to the Castle and Royal Mile

  • A 15-minute walk to Princes Street shopping

  • Free WiFi

  • Relaxed, stylish restaurant and bar

  • Scottish gourmet and souvenirs shop. "A Bhuth" shop

Hotel location

Novotel Edinburgh Centre

80 Lauriston Place
SCOTLAND
EH3 9DE edinburgh
united kingdom

Fax: (+44)131/6563510

Check-in from 15h00

Check out up to 12h00

  • VARIOUS:  23 LAURISTON PLACE

  • By plane

    EDINBURGH AIRPORT At 11.26km / 7 miles

  • By plane

    GLASGOW INT At 80.46km / 50 miles

  • By plane

    PRESTWICK AIRPORT At 104.6km / 65 miles

  • By boat

    ROSYTH At 24.14km / 15 miles

  • By helicopter

    EDINBURGH AIRPORT At 11.26km / 7 miles

  • By car

    M8 - JUNCTION 1 At 3.22km / 2 miles

  • By car

    M8 - JUNCTION 2 At 3.22km / 2 miles

  • By train

    HAYMARKET At 0.8km / 0.5 miles

GPS:55.944912, -3.199603

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

On Rooms and Rates Page for Superior Queen Room with Convertible Sofa Bed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 73

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Novotel Edinburgh Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,866 reviews

TripAdvisor Rating 4.0/5

3,516 reviews

Good stay

Customer review rating 4.5/5

Halyna H. Families - 12/01/2022 Confirmed reviews ALL

Big room, clean pool, lots of towels in the pool, amazing breakfast.

Great short stay

Customer review rating 5.0/5

Christine F. Couples - 11/01/2022 Confirmed reviews ALL

Very clean also pleasant helpful staff and the breakfast and dinner were both excellent plenty of choice glad we added dinner. Facilities pool and sauna very clean and the hotel is nice and warm. Will definitely return.

Dear CHRISTINE F., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Well located, lovely hotel & friendly staff

Customer review rating 5.0/5

Shelley Families - 10/01/2022 Confirmed reviews ALL

Stayed with my family, hotel is well located has parking, staff where lovely, good pool facilities & great restaurant, breakfast was great.

Dear SHELLEY H., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Amazing hotel and fab staff

Customer review rating 5.0/5

Anastasia Families - 09/01/2022 Confirmed reviews ALL

This is the second time with stayed in Novotel. I love the location, it’s just walking distance to the Grassmarket. Rooms are spacious and very clean. Brilliant staff at reception. Will definitely be back and recommend this hotel to all my friends and family

Dear ANASTASIA T., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Very enjoyable dtay

Customer review rating 4.5/5

Anonymous Couples - 09/01/2022 Confirmed reviews ALL

Staff were helpful and kinky left a treat in our room as I mentioned it was my partners birthday. The pool and leisure area were a pleasure to use.

Dear LIADH F., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Well located and friendly staff

Customer review rating 3.5/5

Hilary I. Couples - 07/01/2022 Confirmed reviews ALL

The bed was comfortable but the bedsheet was clearly old and going into holes. We did not like having paper cups in the room instead of crockery even if it is for Covid reasons. We were disappointed that there was nowhere to put clothes other than the wardrobe which had only 3 hangers. We were there for 3 nights so had to leave clothes in our bags or draped over the seats. The shower door was clunky and probably needed attention. We did enjoy the pool.

Dear HILARY I., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Edinburgh Centre Management Team

Really lovely stay

Customer review rating 4.0/5

Vivienne S. Couples - 07/01/2022 Confirmed reviews ALL

The hotel was in a great location, easy to get to everything by walking. The staff were extremely friendly and helpful. Rooms were modern and spacious.

Dear VIVIENNE S., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Well located

Customer review rating 3.5/5

Loic Solo - 05/01/2022 Confirmed reviews ALL

4 star hotel well located and very good value for the money. Nice little spa and bar

Dear LOIC S., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager
Customer review rating 4.5/5

Michael K. Couples - 05/01/2022 Confirmed reviews ALL

Regular visits to Edinburgh even during these current circumstances. Have stayed at this hotel now on 4 or 5 occasions and never had a complaint to make .All staff very professional in there areas of work .

Dear MICHAEL K., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Good stay

Customer review rating 4.0/5

Ester H. Families - 04/01/2022 Confirmed reviews ALL

We had a good stay

Dear ESTER H., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Nice stay let down by no pool facilities - disappointing the family

Customer review rating 2.5/5

Dg Families - 04/01/2022 Confirmed reviews ALL

Our stay was good overall. The room was nice and spacious and breakfast was great. The staff were very friendly even if I wasn't able to use an Accor hotels gift card to pay for room services (we had no problem in the Novotel Glasgow). The pool and jacuzzi were out of use due to a pump problem. This was communicated in check in and is understandable BUT we'd been really looking forward to using the pool (our kids love it) and this let us down. Would it be possible to have a free pass to use the pool next time we are in Edinburgh to make up for this shortcoming? Otherwise, a good stay. Thanks, Donall

Dear DONALL G., Thank you very for taking the time to tell us about your experience here at Novotel Edinbrugh Centre. I am very sorry that your experience did not quite meet your expectations; please allow me to express my sincerest apologies. At Novotel, we aim to provide a superior service experience to the best of our ability; therefore your feedback is very important for us to reflect upon. Please rest assured that I will be sharing these comments with all relative persons and departments. It is unfortunate our pool was out of order but thank you for being understanding. Our pool is free, so next time your with us using these facilities is not a problem! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Management Team

Good stay

Customer review rating 4.5/5

Aidan P. Families - 03/01/2022 Confirmed reviews ALL

Very friendly staff. Good services available. Good CV19 restrictions in place.

Dear AIDAN P., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Brilliant Bed… rest way overpriced…

Customer review rating 2.5/5

Jack C. Couples - 02/01/2022 Confirmed reviews ALL

This was at Hogmanay. My girlfriend and I were to be attending the Hogmanay celebrations in Edinburgh but everything was cancelled. We still came for the pool and change of scene. I was a little bit disappointed that after the party cancellation Novotel did not reach out to me to either offer a change of date, voucher for future use or a breakfast or something to soften the blow of what was quite expensive for 2 nights without the Hogmanay party. Upon arrival, Check in was done at the desk, members of staff were lovely, polite and welcoming. I had books using Tesco vouchers which meant I booked over the phone and had to state my card details in the phonecall during booking. Following this I had been received a confirmation email from Novotel that I had no money to pay when checking in at hotel. This was not the case and had to offer my card details again at the desk of the hotel when checking in. The price I would have paid would have been the same fee agreed prior to the Hogmanay cancellation meaning probably more expensive. The room was spacious with a couch, lovely queen size bed. Bathroom was in a very odd layout. Toilet in a separate space around and away from the rest of the bathroom so if needing to wash hands you had to walk through the room again to bathroom. The extractor fan was constantly on and made a noise during day and night with no off switch which was extremely frustrating. Luckily I had ear plugs! The bed was super comfy and both nights had a decent sleep however if more sensitive sleepers would not have enjoyed it it! The air conditioning fan had three settings. We kept it on all day when out but it made no difference. The room was always slightly too warm. We tried the swimming pool and jacuzzi which were lovely. Towels were nice and soft. The shower in the room was not of standard for what we paid. Low power, shower head has not been cleaned recently and there were pockets of mould in the grouting of the shower cubicle. One bit came off when I was having my shower… If it wasn’t for the bed I would have been disappointed

Dear JACK C., Thank you very for taking the time to tell us about your experience here at Novotel Edinbrugh Centre. I am very sorry that your experience did not quite meet your expectations; please allow me to express my sincerest apologies. At Novotel, we aim to provide a superior service experience to the best of our abilitys; therefore your feedback is very important for us to reflect upon. Please rest assured that I will be sharing these comments with all relative persons and departments.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Management Team

Well decorated and laid out on Ground floor

Customer review rating 4.0/5

Monica H. Families - 31/12/2021 Confirmed reviews ALL

Family city break. Really enjoyed our stay. We were attracted to book the Hotel because of the swimming pool and location to the centre of Edinburgh. We have used Novotel brand before.

Dear MONICA H., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Poor room facilities

TripAdvisor rating 2.0/5

rafaelvilla86 31/12/2021 TripAdvisor review

Water pressure in the shower is awful. The toilet is ata a separate little room without sink. The internet was also very problematic, not even good enough to watch an YouTube video. The parking facility is the castle terrace one which you will get a 50% discount. Felt more like an Ibis. Don’t recommend.

Disappointing, pool not open, no water in rooms, dirty

Customer review rating 2.0/5

Murray Families - 30/12/2021 Confirmed reviews ALL

We stayed 2 nights in what was categorised superior rooms. there was not even bottled water in the rooms. the rooms were dirty as was the rest of the hotel. It was cold and there was not a spare blanket. There are now no phones in the rooms so we could not even communicate between rooms.

Lovely hotel

Customer review rating 5.0/5

Cg Families - 30/12/2021 Confirmed reviews ALL

There is no parking at the hotel. The hotel was very clean Staff were very efficient and friendly Breakfast was lovely

Good location and nice staff. Rooms a good size.

Customer review rating 4.5/5

Georgia W. Friends - 29/12/2021 Confirmed reviews ALL

Quick and easy check in and very helpful staff. Comfortable good sized room had a lovely stay.

Good overall stay

Customer review rating 3.5/5

Helen M. Families - 28/12/2021 Confirmed reviews ALL

Apart from the kids beds in room not being set up at all on arrival, we had a good stay. We know this was mainly due to stay being off with covid and being short staffed so it was fine. Just after a bad train journey where it was overcrowded and couldn’t get near our seats it was stressful to find room not ready so we could relax. Love Edinburgh and we still would return to hotel, hopefully in 2022

Fantastic stay, very accomodating

TripAdvisor rating 5.0/5

CharlesDrinkall 28/11/2021 TripAdvisor review

First time staying with this hotel chain, no complaints, room was spacious, clean and very peceful. Facilities were clean and well maintained and the staff were professional and helped with all requests.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in edinburgh