Novotel Edinburgh Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,302 reviews

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Novotel Edinburgh Centre - Image 1
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80 Lauriston Place, SCOTLAND, EH3 9DE EDINBURGH, United Kingdom

Description

Hotel extras

  • Onsite car parking

  • In central Edinburgh with easy access to Grassmarket & Edinburgh Castle

  • Free WiFi throughout the hotel.

  • Relaxed, stylish restaurant and bar

Our accommodation(s)

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Hotel location

Novotel Edinburgh Centre

80 Lauriston Place, SCOTLAND
EH3 9DE EDINBURGH
United Kingdom

GPS:55.944912, -3.199603

Telephone
Fax +44 131 656 3510

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,302 reviews

TripAdvisor Rating  4.0/5  3,846 reviews

Certificate of excellence 2024

Very disappointing stay

TripAdvisor rating 1.0/5

Amber302 TripAdvisor review

Stayed in this hotel numerous times over the passed few years and it's always been excellent with it's service, welcoming, friendliness and atmosphere however this time the staff aren't friendly, the looks you get off them it's as if you're something they've stepped in, the hotel had no hint of christmas decorations despite it being the Xmas markets and all the other hotels/buildings having xmas decoration up, staff literally do anything to avoid talking to you at the reception desk and make your stay welcoming. Even being served at the bar there was 3 staff members all just having a discussion between themselves despite therr being a queue a at the bar and they had looked at the queue numerous times. Twice a male cleaner just walked into our room despite us being in (he knew we were in) and our pre-teen daughters being in the room - no apology or anything for this. Room was 'cleaned' (only hoovered) once out of the 3 nights, didn't refresh towels despite them being left in the bath to imply we would like fresh ones and didn't empty the rubbish bins. Very limited parking spaces in the hotels parking approx 10 spaces and staff made no effort to help us find alternative parking - we had to use Google maps and ended up paying over £100 for 3 nights parking ages away from the hotel itself. No discounted rate from the hotel considering the size of the hotel and the limited parking. Highly disappointed with our stay this time and won't be returning again mailny due to staffs poor attitude and lack of hospitality especially for the price they charge!

Good

TripAdvisor rating 5.0/5

Nicolas D TripAdvisor review

Very good service Ackthar is very sympathic Good experience Good employee Nothing to say Very good The room is tall good bed big tv KkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkKkkkkkkkkk

Great location, staff and food.

Customer review rating 5.0/5

Ann Families - Confirmed reviews ALL

Had a great stay for 3 nights.

Dear Ann, Thank you for your kind words regarding our location, staff, and food. We are delighted to hear that you enjoyed your three-night stay with us and appreciate your positive feedback. Neli Stoyanova Front office manager

Monty Python

TripAdvisor rating 3.0/5

Les A TripAdvisor review

Checked in around 5pm Saturday 23rd November. Check in was easy but…… we went to our room 305 and the electronic keys did not work. Back to reception and the receptionist said she would come with us to assist. In the lift she pressed floor 2 so I asked why we weren’t going to floor 3 and she said we were in room 205. She had written wrong room number on the card. Explained why the keys did not work. On Sunday morning we had to change rooms as there was no hot water in the shower and the telephone to reception did not work. Sunday afternoon we noticed no milk or tea bags in the room. Made two visits to reception and three phone calls but no response from housekeeping. Gave up and went to the local shop to buy supplies. Tried again all day Monday. Still no response and no one would tell us why our room was not getting resupplied. On Tuesday we had no toilet paper left. Despite multiple attempts to get reception to rectify the problem, we had no success. On my last foray to reception, my wife walked the corridors of the hotel to find a housekeeping trolley and luckily returned with loo paper. Housekeeping turned up late Tuesday and were totally unaware we were having problems. They had no idea why our room had not been serviced for three days. Over the course of three days we talked to multiple staff members. It seems none of them had taken any responsibility for our issues or followed up to ensure the problem was fixed. Not once did we receive any follow up to see if we were happy. A twist in the tale. The hotel is offering 100 bonus points per day for your membership if you decide to forgo cleaning as a green initiative. Seems I am not entitled to the points for three days as I did not actually ask for no cleaning. When we checked out, I was asked if we were happy with our stay. I said no I was not happy. The receptionist did not even ask why.

Stunning Hotel, Great Stay

Customer review rating 5.0/5

Alexander Couples - Confirmed reviews ALL

The Novohotel was well located, and was a short walk away from the Edinburgh Christmas markets, the high street, the train station and the castle. The staff were lovely on arrival, and were helpful throughout the stay. The facilities were clean, and well look after; and the room was amazing. Could not ask for anything more from my stay.

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Other web-users rate our hotel

  • 1,840 reviews 9.2/10 Location
  • 2,584 reviews 6.7/10 Room
  • 2,276 reviews 8.7/10 Service
  • 34 reviews 4.9/10 WiFi
  • 1,295 reviews 8.5/10 Breakfast
  • 1,080 reviews 6.8/10 Cleanliness
  • 770 reviews 7.9/10 Pool
  • 456 reviews 4.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.