Had wonderful time room was great. Pool amazing and The Tap bar was amazing bar staff were so kind to me and daughter food was amazing

Stayed for 2 nights, first time in Edinburgh & it was for my 40th birthday. Lovely surprise in the room of cake, card & decoration on the bed. However my husband had tried to arrange a surprise drink to be in the room, didnt go to plan. Room was clean and comfortable. View was great. Bluetooth speaker didn’t work. Cooler/fan in the room didn’t work. Not much interaction from staff so we found that strange, normally staff at hotels are quite chatty and checking how your stay is going. Didn’t get any interaction from staff at all. That is until 9am on Sunday morning when the door started banging! Shocked out of a sleep we jumped up to answer only to be greeted with ‘oh just checking you’re still here’. What?!?! Check out time was 12 noon. This was 9am! We were having a lie in on our last morning before we travelled home. But we were rudely awoken, jumped out of a sleep for a completely unnecessary reason. Surely staff can check the key cards and would know if guests had checked out!!

There’s lots of missing service as a 4 star hotel no bottled water, no phone charger to lend…. Only good bit is that the interior design and it looks clean overall. Would not stay in this hotel again. I’d rather stay in premier inn as it is cheaper and have got a better location. Nowhere Novotel Edinburgh is worth your money. Just find premier inn!!!

This hotel is beautiful and the breakfast is outstanding The rooms are wonderful and exactly as described

Food terrible staff useless no interest in residents more interested in people from adjoining premier inn

Nice hotel with a very good breakfast. Location is perfect to visit Edinburgh. Good pool to relax. Decoration of hotel is at the hallways a bit outdated (old carpets). Price/quality compared to other Novotel hotels could be better (due to the relative high price).

Overall the hotel was good the location was excellent and having a castle view was beautiful. However there were minor maintenance issue. The shower drained poorly and the heating in the room didn't work very well. Luckily it wasn't massively cold. The hot tub was sadly out of use due to maintenance while we stayed there and just outside the steam room I the ceiling by the door was a hole with exposed wires which seems a little dangerous. However the staff were honestly amazing. Could not have asked for better or more attentive treatment.

Staff were very helpful and friendly breakfast very good value for money

Arrived at 1pm, got a car park space and a complementary room upgrade. Bonus, the room was ready, very clean, spacious with a good selection of toiletries and teas and coffee. Breakfast was good but a choice of eggs would have been better. On the first night I feel on the stairs leading to the bar. The tread narrows, which I didn’t notice as talking to my wife at the time. It resulted in falling forward hitting my chin on the brass rail, shattering the safety glass. I fell down the stairs and split my chin. The staff were absolutely amazing. Everyone was involved from the bar, reception, dining room and Mat the head chef. They looked after both me and my wife. Completed an accident form with my wife whilst Mat saw to me. Certainly got things sorted. A definite assist to the hotel. Mat came back to check on me 3 times before going off duty. Other members of staff asked how we were right up to us leaving.

Stay was as usual, excellent. Staff were great and no issues experienced

Nice location for where we needed to be (Edinburgh university)

Very quiet room. Excellent bed, bedding. Fantastic, happy staff all over the hotel. I am coeliac and require gluten free. Breakfast is buffet and just watch people cross contaminate the hotplate! Step forward the chef. Plated my meal from the kitchen, asked how long I was staying (3 nights). Not a problem as he was working those and every morning, cooked me a plated meal to my table! Superb service. GF section for bread and toaster. The toaster is the slowest ever in the world. You renew it, I'll give you 10 stars instead of 9! Staff all love working for the company and it shows. Great bar crew, breakfast crew. (They all fill in). Live music week-ends in the bar and excellent choices re drinks. I used the car park and left it there for my whole stay as it's a 10 minute walk to the centre of town. Tour bus stops opposite side from the hotel. Staff are well aware of the City and can advise you if any queries. It is a really quiet hotel where our room was concerned, which was great for sleeping. Didn't use the pool or gym but the whole place is pretty spotless all round. What's not to like. Far enough out of centre to be quiet, close enough to walk in ten minutes.

Rooms tired, felt like an over priced stay

No proper desk in room. Pool facilities in shambles (steam room beaten up and sauna/jacuzzi out of service for whole stay with no information) - pool itself just had kids dive bombing in/screaming without any care from staff for other guests to use - no body wash or shampoo left in changing rooms. Breakfast had disgusting juice options. Holiday Inn Edinburgh zoo was much better.

Sauna is out of work, pool is usless as the water has too much chlorine, the carpet is dirty in the room, breakfast is crowded, it is 15 mins to get a coffe if you want to get your breakfast between 9-10.