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Novotel Edinburgh Centre Hotel 4 stars

Customer review rating 4.3/5 10,537 reviews

ALLSAFE approved hotel

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Novotel Edinburgh Centre
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+ 21 Services

Hotel extras

  • 12 minutes' walk to the Castle and Royal Mile

  • A 15-minute walk to Princes Street shopping

  • Free WiFi

  • Relaxed, stylish restaurant and bar

  • Scottish gourmet and souvenirs shop. "A Bhuth" shop

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Edinburgh Centre

80 Lauriston Place
SCOTLAND
EH3 9DE edinburgh
united kingdom

Tel: +441316563500

Fax: (+44)131/6563510

Check-in from 14h00

Check out up to 12h00

  • VARIOUS :  23 LAURISTON PLACE

  • By plane

    EDINBURGH AIRPORT At 11.26km / 7 miles

  • By plane

    GLASGOW INT At 80.46km / 50 miles

  • By plane

    PRESTWICK AIRPORT At 104.6km / 65 miles

  • By boat

    ROSYTH At 24.14km / 15 miles

  • By helicopter

    EDINBURGH AIRPORT At 11.26km / 7 miles

  • By car

    M8 - JUNCTION 1 At 3.22km / 2 miles

  • By car

    M8 - JUNCTION 2 At 3.22km / 2 miles

  • By train

    HAYMARKET At 0.8km / 0.5 miles

GPS :55.944912, -3.199603

Our accommodation(s)

On Rooms and Rates Page for Superior Queen Room with Convertible Sofa Bed

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

THE TAP MUSIC LOUNGE

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 73

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Novotel Edinburgh Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,537 reviews

TripAdvisor Rating 4.0/5

3,446 reviews

First time in Ed

TripAdvisor rating 4.0/5

Que C 16/09/2021 TripAdvisor review

Outstanding location. Hotel is within ten minutes of everything from the castle to the national museum, cozy pubs and eateries. However, the hotel reception needs better training and support and the rooms need their carpets replacing and a phone installed so you can speak with reception. Restaurant food looked to be a buffet with dried up offerings so I avoided. Staff were lovely and friendly and I would definitely stay again …. Lovely stay …

Customer review rating 5.0/5

Teri B. Families - 15/09/2021 Confirmed reviews ALL

Amazing stay with be back

Dear TAYLOR D., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Ok

Customer review rating 3.5/5

Anonymous Friends - 14/09/2021 Confirmed reviews ALL

Just one night stay

Customer review rating 5.0/5

Anonymous Couples - 13/09/2021 Confirmed reviews ALL

I had a great time at the hotel the employees are friendly and helpful, the room and the public areas are clean and organised, the pool is very nice and the food is delicious.

Customer review rating 0.5/5

Anonymous Friends - 13/09/2021 Confirmed reviews ALL

We booked this hotel for the health suit and parking as was travelling on motorbikes .On my booking I advised needed the parking which was full when we arrived. The sauna,steam ,jacuzzi and swimming was full of children running around unsupervised, there was no water fountain to drink from and the chlorine in the jacuzzi and swimming pool was do high it made our eyes stream.So considering we had been travelling all over scotland and finished our trip off in the most expensive hotel as a treat for us I am very dissatisfied

Customer review rating 3.5/5

Victor Families - 13/09/2021 Confirmed reviews ALL

I was given the room 125 (first floor) and it was too noisy, I could here everything outside. Other than that I liked the hotel, very confy bed.

Good location friendly staff

Customer review rating 4.5/5

Anonymous Couples - 12/09/2021 Confirmed reviews ALL

Overall really happy. Nice rooms pleasant staff and the breakfast was fantastic!

Dear RORY F., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Enjoyable Stay

Customer review rating 5.0/5

Kelly Couples - 12/09/2021 Confirmed reviews ALL

Good central location, nice room and enjoyed the spa facilities. Would book again

Dear KELLY M., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Disappointing

Customer review rating 1.0/5

J C. Friends - 12/09/2021 Confirmed reviews ALL

Our shower was broken, we reported it as soon as we arrived around 6.30 and were told there were no available rooms to move us so someone would come up and fix it. We waited until 9 and then had to chase. Someone eventually came up to fix it but we spent the whole evening waiting. We'd been travelling around Scotland for 5 days and had booked with you because we wanted some luxury at the end of our trip, we didn't even get a functioning shower until late at night! We were put in a room for people with disabilities, the door was ridiculously heavy, so heavy in fact that we thought we had the wrong room until we pushed hard, if we struggled it would definitely be difficult for anyone with a physical disability to open. We had hoped the pool would make up for the problems we'd had with our room, unfortunately the changing rooms are designed in such a way that you are clearly visible to anyone walking past if the door is opened whether you're changing or having a shower, absolutely no privacy at all!! We were very disappointed, we spent a little extra as a treat after staying in budget accommodation for a week and quite frankly we would have been better off staying in a Premier Inn where you can at least have a shower or bath. The only reason it's a 2 and not a 0 is for the efforts of the night reception who eventually arranged for someone to come and have a look after us waiting in for someone for 3 hours and the guy who came and fixed it. But I think you'll agree, having someone fixing a shower whilst you're trying to relax in your room isn't really appropriate.

Dear JEMMA MICHELLE C., Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Management team

Good location good stay

Customer review rating 4.0/5

Hema Families - 12/09/2021 Confirmed reviews ALL

Check in was easy and we were given all the information needed for our stay. We were lucky and managed to get a parking space for the whole of our stay. We used the pool facility which was nice but we did have to tell reception on our second visit that it wasn't up to standard but this was sorted out. Breakfast was lovely and plenty of choice ...the only downside was toaster needs to actually toast the bread but that's a minor point. Not having a phone or way to contact reception from our room wasn't the best so maybe that's something that needs to be looked at.

Dear HEMA #., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Great short break

Customer review rating 5.0/5

Jeremy Couples - 11/09/2021 Confirmed reviews ALL

Warm friendly Covid safe welcome was the start of a wonderful short break in Edinburgh at the Novotel. Great food excellent choice, amazingly well stocked bar and more friendly staff. Then the icing on the cake a great pool, sauna, steam room and jacuzzi

Dear JEREMY K., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Excellent hotel

Customer review rating 5.0/5

Robin S. Couples - 11/09/2021 Confirmed reviews ALL

We had a lovely time at Novotel Edinburgh. The room was lovely, ample room for the two of us. Excellent breakfast to. All the staff were fantastic, really helpful & friendly. Nothing was too much trouble. We also happened to mention that it was our wedding anniversary. They came up to the room with a card for us. I thought that was a lovely gesture. We will definitely be back to stay again soon.

Dear ROBIN S., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

In the middle of everything good stay

Customer review rating 5.0/5

Kelsie F. Couples - 11/09/2021 Confirmed reviews ALL

Very comfortable and spacious rooms and lovely spa facilities

Dear KELSEY F., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Great location

Customer review rating 4.0/5

Anonymous Couples - 10/09/2021 Confirmed reviews ALL

Modern contemporary good quality hotel well located within easy waking distance of all city centre attractions

Horrible dirty room with cigarette Ash on window sils

TripAdvisor rating 1.0/5

craig0lly 08/09/2021 TripAdvisor review

Made to wait hours extra to get room with a baby, and then it was dirty. Got moved to a second room and it was run down and smelt of wet dogs and had dog prints on carpet. Staff were horrendous and didn't care about put problems. We emailed the hotel and they couldnt have the decency to reply to our complaint.

Great time away

TripAdvisor rating 4.0/5

Mcmorris101 14/08/2021 TripAdvisor review

Away for a wee overnighter with my daughter. Hotel was lovely. Service at reception was great and staff really helpful. We managed to book in for a swim at a quietish time so only a few others in the pool- great in a new post pandemic world. Room was lovely and beds v comfortable. Only disappointment was breakfast buffet. We actually left and went elsewhere. The queue for food was right round the buffet table which wouldn’t be an issue but very few people wearing face masks and were leaning over the food whilst serving them selves, picking things up and then Putting back. As social distancing has gone the queue was people on top of each other. Whilst appreciate the drop in restrictions - hotel should be ensuring everyone be wearing face mask (unless exempt) and particularly around food that many people are going to eat, plates that everyone was touching and communal waffle maker!! Buffet breakfast like this was just a step too far for me. Particularly after my experience at another hotel a day later here you were served what you ask for not a free for all. Due to it being so busy dining area did not appear well cleaned in between guests. The staff in restaurant area were lovely tho.

Novotel Edinburgh Centre

TripAdvisor rating 2.0/5

robinsoi 11/08/2021 TripAdvisor review

Similar to other reviewers, experienced long delays at check in. Room wasn't ready until after 4pm. Staff reasonably friendly but check in process very slow. Room ok, though nothing special and expensive. Location was good. When we returned home I discovered I had left clothing in the wardrobe but have been unable to contact anyone in the hotel - no response to multiple telephone calls/emails. Would not return - there are better options.

Enjoyable stay at Edinburgh centre

TripAdvisor rating 3.0/5

shaznay211 09/08/2021 TripAdvisor review

Location of hotel was fine. Disappointed with layout of room seperate toilet from bath and shower this would be fine if there was a sink to wash your hands in the same area as the toilet. Very used to staying at Novotels hotels so disappointed that the sofa bed was a single bed not a double which I have used at other hotels, Nice modern decor in room. Staff did not seem to know what kind of breakfast that the hotel offered kept on saying that it was continental I dont know if this was done to deter people from using breakfast facilites. Breakfast was ok was glad that we could get a hot breakfast. Layout needs to be looked at having cutlery in the centre of the food counter is not the best place. There needs to be space around the toaster to rest plate. Enjoyed swimming pool area but disappointed that the Sauna was not working is equipment not checked everyday? no note put up to say that it wasnt working. It was an enjoyable stay despite the circumstances

Worst check in ever

TripAdvisor rating 2.0/5

davidbanbury2021 09/08/2021 TripAdvisor review

Arriving at about 4pm to check in, the whole reception area was one big queue, screaming kids running round and despondent guests - all waiting. I decided I did not want to start my stay with that, there were no staff to talk to, so i went and bought a beer (that i did not want, i wanted my room and a shower). I came back an hour later and the queue was now longer and stretching into the restaurant. When i got to the front of the queue i was told something like, "if we check you in slowly then my room is very nearly ready"... I think I was suppose to be grateful of that offer... a two hour wait and you are nearly ready! (if you are having such problems, why not text guests and advise on options, it is all about communications) The rest of my stay was great, nice room, good breakfast.

Fantastic Location

TripAdvisor rating 5.0/5

gemnewman 21/07/2021 TripAdvisor review

Second time we’ve stayed here, we love the location so close to the old town and the theatre district with loads of fantastic restaurants within minutes walk. Room was immaculate and breakfast was of a good standard. Didn’t use the pool this time but did previously an added bonus. We love Edinburgh and will happily stay at the Novotel again.

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