ibis London Heathrow Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 1,960 reviews

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ibis London Heathrow Airport - Image 1
ibis London Heathrow Airport - Image 2
ibis London Heathrow Airport - Image 3
ibis London Heathrow Airport - Image 4
112 Bath Road, Harlington, Hayes, UB3 5AL LONDON, United Kingdom

Description

Hotel extras

  • Local buses from Harlington Corner Stop J (105, 222, 555, 81, SL9) to Heathrow & beyond.

  • Hoppa shuttle to & from the hotel. Book at www.hotelhoppa.co.uk

  • Easy access to Central London via the Elizabeth Line from Hayes & Harlington Station.

  • Tasty hot & cold buffet breakfast. À la carte lunch & dinner served fresh every day.

  • We're a cashless hotel-card payments only. On-site paid parking with EV chargers available.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Relax in an inviting ibis room with two cosy Sweet Beds, ensuite bathroom, hairdryer, tea & coffee facilities, desk, free Wi-Fi, and TV with top channels. Everything you need for a great night's rest and a comfortable stay.

Max. number of persons
2

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
See availabilities

1 Double Bed and 1 Pull-out Bed (suitable for children only)

Max. number of persons
3

Bedding

Double bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, roll-in shower, bathroom grab rails, accessible bed, wardrobe, mirror, and writing desk. Audible, visual, or vibrating fire alarms are available on request or installed.

Max. number of persons
2
Area
From 18 m² / 193 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Relax in your inviting ibis room with a Sweet Bed by ibis, 1 double bed and sofa bed, en-suite bathroom, hairdryer, tea & coffee facilities, desk, free Wi-Fi, and TV with top channels. Everything you need for a comfortable and flexible stay.

Max. number of persons
4

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Enjoy comfort with a large double Sweet Bed by ibis, ensuite bathroom, desk, free high-speed Wi-Fi, 32-inch flat-screen TV, and USB charging hub. Premium materials and soft furnishings create a cosy, welcoming space for work or relaxation.

Max. number of persons
2

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

ibis London Heathrow Airport

112 Bath Road, Harlington, Hayes
UB3 5AL LONDON
United Kingdom

GPS:51.480789, -0.430683

Telephone
Fax +44 20 8564 7894

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • LONDON HEATHROW Additional charge
  • LHR Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 356 rooms
  • 7 rooms for people with reduced mobility
  • 16 connecting rooms
  • 356 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Italian
  • Polish
  • Portuguese
  • Russian
  • Turkish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Pool Table

Wi-Fi

  • High Speed WiFi

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge
  • On site
  • Outdoor parking
  • Private
  • Parking opened 24/7

  • Parking pricing: 18 GBP 18 GBP Per day

Services & equipment

  • Electric car recharging units 22 kVA

Security

  • Video surveillance in parking
  • Parking equipped with lights

IBIS KITCHEN AND BAR

Photo out of - IBIS KITCHEN AND BAR

Hungry? We have got you. No need to head out - our menu is packed with global favourites: fresh salads, tasty pizzas, fragrant soups and comfort food to hit the spot. Stay in, chill out, and enjoy.

Cooking style
International
Capacity
120
Accessibility
Accessible service
112 Bath Road, Harlington, Hayes, UB3 5AL London, United Kingdom
Telephone +44 20 8759 4888

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Hungry? We have got you. No need to head out - our menu is packed with global favourites: fresh salads, tasty pizzas, fragrant soups and comfort food to hit the spot. Stay in, chill out, and enjoy.

Grab a coffee, sip a crisp sauvignon, or share a beer or two. Our vibrant bar is your spot to relax, recharge, and swap stories with fellow travellers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,960 reviews

Customer review rating 4.5/5

Megan P. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback. Megan, we are delighted to hear that you found your stay to be excellent value and that you enjoyed your accommodation, cleanliness, breakfast, dinner, bar experience, and the service provided by our team. It is especially pleasing to know that our reception staff made such a positive impression and contributed to your satisfaction. We are sorry for any confusion regarding transport to Terminal 4. While we do not operate a shuttle service, our team is always happy to provide guidance on the available public transport options to and from the airport terminals. Thank you for your recommendation and loyalty as an ALL member. We look forward to welcoming you and your family back again soon. Kind Regards, Jordi PENA - General Manager

Customer review rating 5.0/5

Harvey G. Business - Confirmed reviews ALL

Thank you for your wonderful feedback. Harvey, we are delighted to hear that you found your stay friendly, efficient, and comfortable. It is especially pleasing to know that after a late arrival you were able to check in quickly, enjoy a restful night's sleep, and depart with ease the following morning. We are also grateful for your positive comments regarding our team, accommodation, cleanliness, value for money, and sustainability efforts. Thank you for your loyalty as an ALL Classic member and for recommending us. We look forward to welcoming you back to ibis London Heathrow Airport again soon. Kind Regards, Jordi PENA - General Manager

Customer review rating 3.5/5

Lisa T. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. Lisa, we are pleased to hear that you found our hotel convenient for the airport and that you enjoyed the food in our bar. It is also great to know that you were satisfied with the cleanliness, accommodation, value for money, and check-out experience. We are sorry to learn that your arrival experience did not meet expectations and that there was uncertainty regarding parking and payment arrangements. Your comments have been shared with the team, and we will use your feedback to improve training and ensure clearer information is provided to our guests. Thank you again for your valuable feedback, and we hope to welcome you back in the future. Kind Regards, Jordi PENA - General Manager

Customer review rating 1.0/5

Muhammad U. A. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. Muhammad, we appreciate your comments regarding the room condition, heating, lighting, and overall comfort during your stay. While we are pleased that you found the bathroom to be in better condition, we understand that other aspects of the room did not meet your expectations. Your feedback is valuable and helps us focus on the areas that matter most to our guests. We appreciate you choosing to stay with us and taking the time to share your experience. Kind Regards, Jordi PENA - General Manager

Customer review rating 4.0/5

Maria L. D. Solo - Confirmed reviews ALL

Thank you for taking the time to share your feedback. Maria L., we are pleased to hear that you enjoyed your stay overall and that you found good value for money, as well as friendly service from our front desk team. It is also great to know that you were satisfied with the cleanliness, WiFi, and check-in experience. We are sorry that the tea selection in your room did not meet your expectations and that a wine glass had been left outside your door. Your comments have been shared with the relevant teams so that we can improve these details for future stays. Thank you for your loyalty as an ALL Classic member and for your valuable feedback. We hope to welcome you back to ibis London Heathrow Airport again soon. Kind Regards, Jordi PENA - General Manager

Thank you for taking the time to share your feedback. Mary, we are pleased to hear that you found your room clean and comfortable and that you enjoyed our breakfast offering. It is also wonderful to know that you were happy with your arrival experience, our team, and the overall value for money. We appreciate your comments and are grateful that you chose to stay with us during your visit to Heathrow. We hope to have the pleasure of welcoming you back to ibis London Heathrow Airport in the future. Kind Regards, Jordi PENA - General Manager

Customer review rating 3.5/5

Simon B. Friends - Confirmed reviews ALL

The restaurant is the nightmare

Customer review rating 5.0/5

Diksha P. Business - Confirmed reviews ALL

I am so comfortable with this hotel I always choose this for my layover

Thank you for your wonderful feedback. Diksha, we are delighted to hear that you always choose to stay with us during your layovers and that you find our hotel comfortable and welcoming. It is especially pleasing to know that you were satisfied with your accommodation, cleanliness, and our sustainability efforts. Your loyalty and recommendation mean a great deal to us, and we truly appreciate your continued trust in our team. We look forward to welcoming you back again soon. Kind Regards, Jordi PENA - General Manager

Customer review rating 4.5/5

Megan P. Families - Confirmed reviews ALL

Only setback was we didn’t realise there’s no shuttle to terminal 4?

Thank you for taking the time to share your feedback. Megan, we are delighted to hear that you found your stay to be excellent value and that you enjoyed your accommodation, cleanliness, breakfast, dinner, bar experience, and the service provided by our team. It is especially pleasing to know that our reception staff made such a positive impression and contributed to your satisfaction. We are sorry for any confusion regarding transport to Terminal 4. While we do not operate a shuttle service, our team is always happy to provide guidance on the available public transport options to and from the airport terminals. Thank you for your recommendation and loyalty as an ALL member. We look forward to welcoming you and your family back again soon. Kind Regards, Jordi PENA - General Manager

Customer review rating 5.0/5

Harvey G. Business - Confirmed reviews ALL

I arrived late,checked in quickly ,slept well and left early

Thank you for your wonderful feedback. Harvey, we are delighted to hear that you found your stay friendly, efficient, and comfortable. It is especially pleasing to know that after a late arrival you were able to check in quickly, enjoy a restful night's sleep, and depart with ease the following morning. We are also grateful for your positive comments regarding our team, accommodation, cleanliness, value for money, and sustainability efforts. Thank you for your loyalty as an ALL Classic member and for recommending us. We look forward to welcoming you back to ibis London Heathrow Airport again soon. Kind Regards, Jordi PENA - General Manager

Customer review rating 3.5/5

Lisa T. Couples - Confirmed reviews ALL

Good hotel , very close to airport. Great food in the bar . Reception needs some training as not sure on parking or payment if you had already paid

Thank you for taking the time to share your feedback. Lisa, we are pleased to hear that you found our hotel convenient for the airport and that you enjoyed the food in our bar. It is also great to know that you were satisfied with the cleanliness, accommodation, value for money, and check-out experience. We are sorry to learn that your arrival experience did not meet expectations and that there was uncertainty regarding parking and payment arrangements. Your comments have been shared with the team, and we will use your feedback to improve training and ensure clearer information is provided to our guests. Thank you again for your valuable feedback, and we hope to welcome you back in the future. Kind Regards, Jordi PENA - General Manager

Customer review rating 1.0/5

Muhammad U. A. Couples - Confirmed reviews ALL

I booked this hotel for 6 nights but ended up my stay after 2 nights. Room was dated, wet and smelly. Heating was not working properly. This Hotel needs a major upgrade now. Though the washroom was in a much better condition, the room looked like an attic with a very pungent smell of a frequently used cleaner may be..lighting was inadequate. No drinking water provided.

Thank you for taking the time to share your feedback. Muhammad, we appreciate your comments regarding the room condition, heating, lighting, and overall comfort during your stay. While we are pleased that you found the bathroom to be in better condition, we understand that other aspects of the room did not meet your expectations. Your feedback is valuable and helps us focus on the areas that matter most to our guests. We appreciate you choosing to stay with us and taking the time to share your experience. Kind Regards, Jordi PENA - General Manager

Customer review rating 4.0/5

Maria L. D. Solo - Confirmed reviews ALL

there was ny green tea in my rom and no english breakfast tea. Too late to call housekeeping or reception so made do with what was there.

Thank you for taking the time to share your feedback. Maria L., we are pleased to hear that you enjoyed your stay overall and that you found good value for money, as well as friendly service from our front desk team. It is also great to know that you were satisfied with the cleanliness, WiFi, and check-in experience. We are sorry that the tea selection in your room did not meet your expectations and that a wine glass had been left outside your door. Your comments have been shared with the relevant teams so that we can improve these details for future stays. Thank you for your loyalty as an ALL Classic member and for your valuable feedback. We hope to welcome you back to ibis London Heathrow Airport again soon. Kind Regards, Jordi PENA - General Manager

Customer review rating 4.5/5

Jonathan F. Couples - Confirmed reviews ALL

Great stay, front desk were professional, friendly, helpful with my questions, comfortable bed, everything I needed for a 1 night stay.

Thank you for your wonderful feedback. Jonathan, we are delighted to hear that you had a great stay with us and that our front desk team made such a positive impression. It is especially pleasing to know that Anna and the rest of the team were professional, friendly, and helpful, and that you found your room comfortable with everything you needed for your stay. We are also pleased that you enjoyed the ease of booking through the ALL App and found good value for money. Thank you for your thoughtful comments regarding sustainability. We appreciate your suggestion about making our initiatives more visible to guests and highlighting the benefits available through the ALL loyalty programme. We truly appreciate your loyalty as an ALL Silver member and look forward to welcoming you back to ibis London Heathrow Airport soon. Kind Regards, Jordi PENA - General Manager

Customer review rating 4.0/5

Andrew H. Business - Confirmed reviews ALL

Lovely quiet room, but Aircon insufficient. Staff are lovely, restaurant and bar great, but RIDICULOUS prices in your little shop ( almost £4 for a chocolate bar... seriously ?)

Dear Andrew, thank you for your feedback. I am delighted to hear that you enjoyed a quiet and comfortable stay and that our team, restaurant, and bar made a positive impression. I am sorry that the room temperature was not as comfortable as it should have been and appreciate your comments regarding the air conditioning and room décor. Thank you also for sharing your views on the shop pricing. We truly value your feedback and hope to welcome you back again soon. Kind Regards, Jordi PENA - General Manager

Customer review rating 3.5/5

John H. Solo - Confirmed reviews ALL

Check in was slow with only one reception staff at 3:15pm peak check in time. But the stay was good with no problems or noise. Comfortable bed hot shower tea and coffee

Dear John, thank you for taking the time to share your feedback. I am pleased to hear that you enjoyed a comfortable stay and appreciated the quiet room, comfortable bed, hot shower, and in-room refreshments. I am sorry that your check-in experience was slower than expected and appreciate your comments regarding staffing at peak arrival times. Thank you for choosing to stay with us before your flight, and we hope to welcome you back again soon. Kind Regards, Jordi PENA - General Manager

Customer review rating 3.0/5

Anthony S. Business - Confirmed reviews ALL

Your staff are always friendly and helpful and the common space around the lobby is always full of atmosphere. But the rooms are well passed their day, especially compared to newer or more refurbished Ibis Hotels throughout London and Europe. The lack of effective air conditioning is the biggest problem here, a comfortable nights sleep is almost impossible. Also the recent limiting of the volume of the TVs to 25 is simply ridiculous. I have tinnitus and I really struggle to hear the TV. The bathrooms need more light also. But I will continue to stay from time to time as I find the staff very friendly.

Dear Anthony, thank you for your feedback and for your continued support. I am delighted to hear that our team’s friendliness and the atmosphere in the hotel keep bringing you back to us. I am sorry that aspects of your room did not meet your expectations on this stay, but I truly appreciate you taking the time to share your comments. We hope to have the pleasure of welcoming you back again soon. Kind Regards, Jordi PENA - General Manager

Customer review rating 4.5/5

Andraea D. Families - Confirmed reviews ALL

Beds were excellent. Room very small but that was fine as we were there for the night. Staff very friendly: nice bar and good food.

Dear Andraea, thank you for your lovely feedback. I am delighted to hear that you enjoyed a comfortable night's stay, found the beds excellent, and appreciated the friendly service from our team. It's also great to know that you enjoyed the bar, food, and found us to be good value for money. We hope to have the pleasure of welcoming you and your family back again soon. Kind Regards, Jordi PENA - General Manager

Customer review rating 3.5/5

Rudolf W. Families - Confirmed reviews ALL

We had an overnight stay to reach an early long distance flight the following day, overall experience was ok but check- in cumbersome

Thank you for your feedback, Rudolf. We're pleased to hear that your booking experience was smooth and that our location worked well for your overnight stay before your flight. However, we're sorry that the check-in process was cumbersome and that there were issues with the booking information reaching our team, including the breakfast details. We also appreciate your comments regarding room maintenance, odour, and WiFi speed, as these are areas we continue to review and improve. Thank you for sharing your experience, and we hope to welcome you and your family back for a more seamless stay in the future. Kind Regards, Jordi PENA - General Manager

Customer review rating 3.5/5

Janice H. Couples - Confirmed reviews ALL

All the staff were helpful and friendly. We have stayed in Accor hotels throughout Europe and further but this room reminded me of a Travelodge. The room was small so we had to put the cases on the floor near the door. I have given 9 for recommending Ibis but that is not based on this hotel

Thank you for your feedback, Janice. We're delighted to hear that you found our team helpful and friendly and that your booking, arrival, and departure experiences were positive. We appreciate your comments regarding the room size and understand that it did not fully meet your expectations. Your feedback is valuable to us, and we're grateful for your loyalty as an ALL Silver member and for recommending the ibis brand. We hope to welcome you back again in the future. Kind Regards, Jordi PENA - General Manager

Customer review rating 1.0/5

Catherine A. Business - Confirmed reviews ALL

Would not walk on carpet in the room without shoes as it was absolutely filthy and terribly stained. WiFi in room was not good Outer window didn’t lock Had a medium and large glass of wine both were the same size !! Had emailed the manager te carpet with pictures and didn’t get a response.

Thank you for your feedback, Catherine. We're disappointed to learn that aspects of your stay did not meet your expectations, particularly regarding the room condition, WiFi performance, and window maintenance. We appreciate you taking the time to share your comments, as guest feedback helps us identify areas requiring attention. It's encouraging to see that your booking, arrival, and departure experiences were positive, and we hope to have the opportunity to welcome you back in the future. Kind Regards, Jordi PENA - General Manager

Customer review rating 4.5/5

Pedro S. Solo - Confirmed reviews ALL

Good, although, a renovation in the interiors I think that is required. Also, the shower and all the toilet seals need cleaning please.

Thank you for taking the time to share your feedback. Pedro, we are pleased to hear that you had a comfortable stay and found the booking process easy through the ALL App. We also appreciate your comments regarding the condition of the interiors, bathroom cleanliness, WiFi performance, and recognition of your ALL membership. Your feedback has been shared with the relevant teams, as it helps us identify areas where we can improve. We are grateful for your recommendation and hope to welcome you back to ibis London Heathrow Airport in the future. Kind Regards, Jordi PENA - General Manager

Customer review rating 4.0/5

Jones A. E. Business - Confirmed reviews ALL

Nice hotel, ideally situated for Heathrow airport. Clean tidy, rooms in place need some TLC. Walls are a little thin.

Thank you for taking the time to share your feedback. A., we are pleased to hear that you found our hotel conveniently located for Heathrow Airport and that you were happy with the cleanliness of the hotel and the service provided by our team. We also appreciate your comments regarding the condition of the room and sound insulation, as guest feedback helps us identify areas where we can improve. Thank you for your recommendation, and we hope to welcome you back to ibis London Heathrow Airport in the future. Kind Regards, Jordi PENA - General Manager

Customer review rating 4.5/5

Anne G. Solo - Confirmed reviews ALL

As always the staff is welcoming knowledgeable and always happy to assist

Thank you for your continued loyalty and for taking the time to share your feedback. Anne, we are delighted to hear that you enjoyed another stay with us and that our team’s welcoming, knowledgeable, and helpful service stood out once again. We also appreciate your comments regarding the WiFi connection stability and will keep this in mind as we continue to improve our guest experience. We look forward to welcoming you back to ibis London Heathrow Airport soon. Kind Regards, Jordi PENA - General Manager

Customer review rating 3.5/5

Alastair J. Business - Confirmed reviews ALL

Regular guest here, and Ibis+/Accor Platinum. You can get great value here, but don't expect much. It is a below average Ibis, but older rooms mean proper bathrooms instead of the modular white plastic horror you get in newer versions, which is a positive. However, there are few power outlets (no USB) and often in inconvenient locations so bring an extension cable as well as a bag of adapters. The biggest issue is no air conditioning, just a kind of weird ventilation unit; if you are a fussy sleeper, this could be a problem. The windows can be opened a crack, though obviously this comes with noise. It is a trade-off between the poor state of the rooms and rate, which is often very competitive. Breakfast here is poor quality; the dinner menu is better but poor value (to be expected with the location). F&B shift manager Sanjeev is helpful and patient and works very hard to manage an ever-changing team of trainees. Charging F&B to the reservation is an ordeal involving manually-opened credit lines and carrying post-it notes to and from the bar to reception, with mixed success. The location by Harlington Corner is a positive: fairly easy access by public bus to the airport terminals BUT ALSO to Hayes & Harlington station (Elizabeth line to central London, at the cheaper non-airport rate and with more frequent service). General Manager doesn't entertain requests for help so don't expect any kind of customer service here.

Thank you for your feedback and for your loyalty as an ALL Platinum member. We are pleased that you continue to find our location convenient and our hotel good value for money, and we appreciate your positive comments about our cleanliness improvements and Sanjeev's service. We also take note of your observations regarding the room facilities, breakfast offering, and check-in experience, as these help us identify areas where we can improve. We appreciate you taking the time to share your experience and hope to welcome you back again soon. Kind Regards, Jordi PENA - General Manager

Other web-users rate our hotel

  • 2,761 reviews 9.1/10 Location
  • 3,667 reviews 5.7/10 Room
  • 3,317 reviews 8.5/10 Service
  • 48 reviews 6.9/10 WiFi
  • 1,963 reviews 4.4/10 Comfort
  • 1,610 reviews 6.7/10 Cleanliness
  • 826 reviews 8.1/10 Breakfast

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