ibis London Heathrow Airport 3 stars

Customer review rating (ALL Rating) 4.2/5 1,627 reviews

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112 Bath Road, Harlington, Hayes, UB3 5AL LONDON, United Kingdom

Description

Hotel extras

  • Local buses from Harlington Corner Stop J (105, 222, 555, 81, SL9) to Heathrow & beyond.

  • Hoppa shuttle to & from the hotel. Book at www.hotelhoppa.co.uk

  • Easy access to Central London via the Elizabeth Line from Hayes & Harlington Station.

  • Tasty hot & cold buffet breakfast. À la carte lunch & dinner served fresh every day.

  • We're a cashless hotel-card payments only. On-site paid parking with EV chargers available.

Our accommodation(s)

Hotel location

ibis London Heathrow Airport

112 Bath Road, Harlington, Hayes
UB3 5AL LONDON
United Kingdom

GPS:51.480789, -0.430683

Telephone
Fax +44 20 8564 7894

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN AND BAR

Hungry? We have got you. No need to head out - our menu is packed with global favourites: fresh salads, tasty pizzas, fragrant soups and comfort food to hit the spot. Stay in, chill out, and enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,627 reviews

Customer review rating 4.0/5

Virginia H. Solo - Confirmed reviews ALL

I don’t have a phone and am walking with a cane and happened to be quite sore that night I stayed. Yes I could have gone downstairs to ask for someone to knock on my door but I was too sore. With no phone I could not use the service there was in the room! Also a grip bar in bathroom would have been nice as toilet is quite low. Otherwise, nice stay and food in restaurant good.

Thank you, Virginia, for taking the time to share such thoughtful feedback. We’re pleased to hear that you enjoyed your stay overall and that the food in the restaurant was good, though I’m very sorry for the inconvenience caused by the lack of a phone for a wake‑up call and the bathroom setup during a time when you were feeling unwell. Your comments regarding accessibility, including the suggestion of a grab bar and the importance of easier communication options, are truly appreciated and will be shared with the team as we continue reviewing how we can better support guests with additional needs. Thank you again for your feedback, and we hope to welcome you back again in the future for an even more comfortable stay. Kind Regards, Jordi PENA – General Manager

Customer review rating 4.5/5

Denise R. Friends - Confirmed reviews ALL

Easy for commuting to airport

Thank you, Denise, for taking the time to share your feedback. We’re delighted to hear that you had a great stay and found the hotel convenient for commuting to the airport. It was a pleasure having you with us, and we hope to welcome you back again whenever your travels bring you through Heathrow. Kind Regards, Jordi PENA – General Manager

Customer review rating 5.0/5

Erdem B. Families - Confirmed reviews ALL

I think safety places in every country for us

Thank you, Erdem, for taking the time to share your feedback and for rating your stay so highly. We’re very pleased to hear that you felt safe during your visit, as guest safety and comfort are always a top priority for us. It’s rewarding to know your experience was a positive one, and we truly appreciate your kind rating. We hope to welcome you back again in the future. Kind Regards, Jordi PENA – General Manager

Customer review rating 5.0/5

C F. Couples - Confirmed reviews ALL

The team were very helpful on arrival, room comfortable and housekeeping also very helpful.

Thank you, C F., for sharing such a wonderful review. We’re delighted to hear that you enjoyed a great stay and found our location convenient, along with a comfortable room and helpful support from both the arrival and housekeeping teams. Your kind feedback means a lot to us, and it was a pleasure having you with us. We look forward to welcoming you back again in the future. Kind Regards, Jordi PENA – General Manager

Customer review rating 0.5/5

Sophie B. Couples - Confirmed reviews ALL

We arrived and the room was so tiny we couldn’t even open a suitcase without blocking the door or bathroom. The hallway from the lift to the was so dated and genuinely felt like something out of a horror film. The room smelt musty and mouldy and the windows wouldn’t shut properly. I enquired with reception if there was any larger room to upgrade to and was advised there is only one room size. It was so awful we ended up not staying the night and went 2 doors down to the Courtyard by Marriott which was worlds apart from the Ibis. Australian’s call Ibis “bin chicken” and I couldn’t find a more accurate description of this hotel. Never ever will I stay at this property again nor recommend to even my worst enemy

Thank you, Sophie, for taking the time to share your experience. I’m genuinely sorry to read how strongly disappointed you were with your stay and that the room and surroundings did not meet your expectations. As an ibis airport hotel, our rooms are designed to be compact, functional, and suitable for short overnight stays, which is reflected in our pricing. I understand this did not align with what you were looking for, and I regret that this was not clear enough before arrival. I’m also sorry to hear that the condition and atmosphere of the room and corridor impacted your comfort, as this is not the impression we aim to give. Your comments have been noted and will be reviewed with the team. While we respect that different travellers have different preferences and expectations, we are naturally disappointed that your experience led you to leave and choose alternative accommodation. Thank you for raising your concerns, and we regret that we were unable to turn your impression around on this occasion. Kind Regards, Jordi PENA – General Manager

Other web-users rate our hotel

  • 2,750 reviews 9/10 Location
  • 3,713 reviews 5.7/10 Room
  • 3,445 reviews 8.4/10 Service
  • 59 reviews 7/10 WiFi
  • 1,950 reviews 4.4/10 Comfort
  • 1,622 reviews 6.6/10 Cleanliness
  • 1,286 reviews 7.1/10 Value
  • 830 reviews 7.9/10 Breakfast

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