ibis London Heathrow Airport Hotel 3 stars

Customer review rating 4.2/5 15,163 reviews

ibis London Heathrow Airport
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+ 18 Services
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private enclosed outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • LONDON HEATHROWPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

ibis London Heathrow Airport

112 Bath Rd, Hayes, Middlesex
London Heathrow Airport
UB3 5AL
london
united kingdom

Tel: +442087594888

Fax: (+44)208/5647894

Contact email

Check-in from 14h00

Check out up to 12h00

  • HOTEL HOPPA :  H6, H56 TERMINAL

  • LONDON HEATHROW AIRPORT :  140-111-105-285 HEATHROW CENTRAL BUS STATION

  • HATTON CROSS TUBE :  Picadilly Hatton Cross

  • PICADILLY LINE :  PICADILLY LINE HEATHROW 123

  • HEATHROW EXPRESS :  HEATHROW EXPRESS HEATHROW T2&3

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON HEATHROW At 1.61km / 1 miles - Shuttle paying

  • By plane

    LONDON LUTON At 45km / 28.13 miles

  • By car

    M3 JUNCTION 3 At 4.83km / 3 miles

  • By car

    M4 JUNCTION 4 At 1.61km / 1 miles

  • By train

    HAYES AND HARLINGTON At 1km / 0.63 miles

  • By train

    HEATHROW EXPRESS TERMINAL 3 At 0.5km / 0.31 miles

  • By train

    ST PANCRAS INTERNATIONAL At 48.28km / 30 miles

GPS :51.480789, -0.430683

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Twin room with 2 beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Family room with 1 double bed + 1 extra bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Accessible Room with 1 double bed

Accessible room
  • Max. number of persons: 2

Accessible Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft

Classic Family Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
Rooms

Our restaurants and bars

FOGG'S KITCHEN & BAR

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London Heathrow Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

15,163 reviews

tripadvisor

TripAdvisor Rating 3.5/5

5,318 reviews

well located, helpful staff

Customer review rating 4.2/5

Toni O. Couples - 07/04/2020 Confirmed reviews ALL

Overnight stay prior to departure, room clean tidy.

Dear Toni Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Jayne & Team

Good stay

Customer review rating 4.2/5

A W. Couples - 02/04/2020 Confirmed reviews ALL

Arrived early am before check in time. Staff stated no problem and within 10 mins we were in our room. Compact room, clean and had all amenities. Due to virus hotel restaurant/ bar was closed but, you just went down and gave them your order and they delivered it to your room. Breakfast was given to us in a box at reception due to our early morning flight. Staff were friendly and helpful.Hotel is on a duel carriage along with many other hotels as it’s close to Heathrow Airport.

Dear W. Thank you very much for your review, myself and my team monitor all our guest comments so we can always look for ways to improve. Whilst we love that you scored us quite high it is only scores of 9 or 10 that make a difference to our Quality scoring where we benchmark ourselves within the company. If there is something we could have done to get a 9 or a 10 please let us know and we can work on it! Thank you again for your review and we hope to welcome you again very soon. Kind Regards Jayne & Team

Brilliant stay, couldn’t be so thankful

Customer review rating 4.2/5

Nathan Solo - 01/04/2020 Confirmed reviews ALL

Brilliant, stayed during the beginning of the corona virus. Food was brilliant, only hotel providing food at the time. Thank you

Dear Nathan Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Jayne & Team

Very good stay all were very helpful

Customer review rating 4.2/5

Jrb Solo - 01/04/2020 Confirmed reviews ALL

Excellent. 100/100

Dear Jacqueline Thank you very much for sharing this great review about our hotel & team. We miss you already! When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Jayne & Team

good stay

Customer review rating 4.2/5

Wm Couples - 31/03/2020 Confirmed reviews ALL

arrived late, past midnight, and staff were very helpful, facilitated a smooth checkin.

Dear Wei Ming Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Jayne & Team

Well located

Customer review rating 4.2/5

Andrew J. Couples - 30/03/2020 Confirmed reviews ALL

Staff were extra helpful in these stressful times

Dear Andrew J., Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Great value for reasonable price

Customer review rating 4.2/5

Ģillis Couples - 28/03/2020 Confirmed reviews ALL

Very professional, courteous and very helpf

Dear guest, Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Well Located

Customer review rating 4.2/5

Jh Couples - 27/03/2020 Confirmed reviews ALL

The room was small but fine for 1 night and was very quiet. Good to have tea and coffee facilities. We Had a very nice meal in the restaurant although it was a little expensive. It is very easy to get here from Heathrow with the free London Bus Service. Don't think you should allow taxi touts to stand in the entrance.

Dear guest, Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Impressed in all aspects

Customer review rating 4.2/5

W H. B. 3. Solo - 27/03/2020 Confirmed reviews ALL

1 night stay before flight at Heathrow the next morning. Room spotless clean, nice bar with good take away food.

Dear guest, Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Responsive staff during a very difficult time of the Covid-19 crisis.

Customer review rating 4.2/5

Gerard L. C. Solo - 25/03/2020 Confirmed reviews ALL

I stayed two nights while awaiting a flight to repatriate me to my home country. The staff were exceptional in their help and assistance during a difficult time for everyone. I especially appreciated the front desk staff who loaned me a UK electrical adapter to be able to charge my mobile phone ( my (my lifeline during the crisis) as I only had European and North American charging equipment. My travel plans had not included a stay in the UK.

Dear Gerard L. C., Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

good stay,well located and good value

Customer review rating 4.2/5

Anonymous Friends - 25/03/2020 Confirmed reviews ALL

Everything went according to plan.

Dear guest, Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Well located

Customer review rating 4.2/5

Barbara L. Couples - 25/03/2020 Confirmed reviews ALL

We were there as a group of 4 couples just overnight on our way back to Canada

Dear Barbara L., Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Excellent value for a reasonable price.

Customer review rating 4.2/5

Margaret T. Solo - 24/03/2020 Confirmed reviews ALL

Very comfortable. Clean room, good bed, nice bathroom, pleasant staff. Altogether a positive experience.

Dear guest, Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

amazing stay

Customer review rating 4.2/5

Lily Business - 24/03/2020 Confirmed reviews ALL

It was an amazing stay with great staff, good facilities and amenities, and such a good location.

Dear guest, Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Sergio Rojo Assistant General Manager Ibis London Heathrow Airport
Customer review rating 4.2/5

Anonymous Solo - 24/03/2020 Confirmed reviews ALL

In spite of the virus situation, the staffs tried to cotrol the infection. I'm really satisfied about the control

Dear guest, Thank you very much for your review, myself and my team monitor all our guest comments so we can always look for ways to improve. Whilst we love that you scored us quite high it is only scores of 9 or 10 that make a difference to our Quality scoring where we benchmark ourselves within the company. If there is something we could have done to get a 9 or a 10 please let us know and we can work on it! Thank you again for your review and we hope to welcome you again very soon. Kind Regards Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Good at every level

Customer review rating 4.2/5

K. N. C. Couples - 23/03/2020 Confirmed reviews ALL

Clean rooms, pleasant hotel experience good transport to airport. Reasonable price.

Dear guest, Thank you very much for your review, myself and my team monitor all our guest comments so we can always look for ways to improve. Whilst we love that you scored us quite high it is only scores of 9 or 10 that make a difference to our Quality scoring where we benchmark ourselves within the company. If there is something we could have done to get a 9 or a 10 please let us know and we can work on it! Thank you again for your review and we hope to welcome you again very soon. Kind Regards Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Good stay

Customer review rating 4.2/5

Jesus G. G. Solo - 23/03/2020 Confirmed reviews ALL

The workers are really friendly and helpfull, my stay there was awesome, thank you for everything.

Dear guest, Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Convenient to a/p.

Customer review rating 4.2/5

Sam Solo - 22/03/2020 Confirmed reviews ALL

Very helpful staff.

Dear Sam, Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Sergio Rojo Assistant General Manager Ibis London Heathrow Airport
Customer review rating 4.2/5

Anonymous Friends - 21/03/2020 Confirmed reviews ALL

The room was pretty nice, sadly however, really loud as adjacent to it was the maintenance room. The constant humming was hard to ignore

Dear Carmen Thank you for taking the time to share your feedback. I am sorry your stay was disrupted if you do book again please just ask us for a room at the end of the corridor this should be much quieter for you. We hope to welcome you back to our hotel very soon! Sincerely, Jayne & Team

Fine

Customer review rating 4.2/5

Sarah V. Couples - 21/03/2020 Confirmed reviews ALL

Our stay was fine considering the price point and one night stay before an international flight. The bed was manageable, but the carpets were gross.

Dear sarah v, Thank you for taking the time to tell us about your experience at the ibis London Heathrow Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sergio Rojo Assistant General Manager Ibis London Heathrow Airport
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