Thank you for your wonderful feedback, Jacqueline. We are delighted to hear that you continue to choose our hotel and that you find it comfortable, convenient, and great value for money. There is no better compliment than welcoming returning guests, and we truly appreciate your continued loyalty and recommendation. It is also fantastic to know that you enjoyed our friendly service, restaurant offering, and overall experience. Your kind words mean a great deal to the team, and we are thrilled that we continue to be your preferred choice before or after your travels. We look forward to welcoming you back again soon. Kind Regards, Jordi PENA - General Manager

Thank you for your wonderful feedback, Kara. We are delighted to hear that you continue to find great value in staying with us and that our team consistently provides a friendly welcome. It is particularly pleasing to know that you found the booking process easy, enjoyed the quick and friendly check-in, and appreciated the benefits of your ALL Silver membership. We are also grateful for your positive comments regarding our sustainability initiatives, including the option to skip housekeeping in exchange for loyalty points. Your continued support means a great deal to us, and we truly appreciate your recommendation. We look forward to welcoming you back again soon. Kind Regards, Jordi PENA - General Manager

Thank you for your feedback, Spencer. We appreciate you choosing to stay with us before your departure from Heathrow and thank you for taking the time to share your experience. While we are pleased that you found the booking process, check-in, breakfast, and WiFi satisfactory, we are sorry that aspects of your stay did not fully meet your expectations. In particular, we regret your comments regarding the condition of the carpet and value for money. Your feedback has been noted and will be shared with the relevant teams for review. We also appreciate your loyalty as an ALL Gold member and thank you for your continued support. We hope to have the opportunity to welcome you back and provide a better experience in the future. Kind Regards, Jordi PENA - General Manager

Thank you for your feedback, Jamie. We are delighted to hear that you had a comfortable stay and found the hotel clean, welcoming, and good value for money. It is especially pleasing to know that our team made a positive impression with their friendly and professional service. We also appreciate your constructive comments regarding the corridors and the addition of smart TVs in the rooms. Guest feedback like yours helps us identify opportunities for future improvements. Thank you for your loyalty as an ALL Classic member and for recommending our hotel. We look forward to welcoming you and your family back again soon. Kind Regards, Jordi PENA - General Manager

Thank you for your feedback, c.. I am very sorry to learn about your experience. Cleanliness is one of our highest priorities, and it is disappointing to hear that you found marks on the bedding and hair underneath the sheets. This is not the standard we aim to provide, and I understand the frustration this would have caused. Please accept my sincere apologies for the condition of the bedding during your stay. Your comments have been shared with our housekeeping team for immediate review to help ensure this does not happen again. Thank you for taking the time to bring this to our attention. Kind Regards, Jordi PENA - General Manager

Thank you for your feedback, Martin. We are delighted to hear that your stay exceeded your expectations and that you found the hotel to be great value for money. It is wonderful to know that you enjoyed your room, the runway view, and the food and atmosphere in our restaurant and bar. We are also pleased that our team made a positive impression and that you would choose to stay with us again when flying from Heathrow. Thank you for your loyalty as an ALL Classic member and for taking the time to share your experience. We look forward to welcoming you back soon. Kind Regards, Jordi PENA - General Manager

Thank you for your feedback, Rhiannon. I am very sorry to learn about your experience. Cleanliness is a fundamental expectation, and it is disappointing to hear that the condition of your room and the carpets did not meet the standards we aim to provide. I understand how unsettling it would be to encounter stains in the room and throughout the corridors, and I sincerely apologise for the negative impression this created. Your comments have been shared with the relevant teams for immediate review and follow-up. Thank you for bringing these concerns to our attention, and we appreciate the opportunity to improve. Kind Regards, Jordi PENA - General Manager

Thank you for your feedback, Mark. I am sorry to learn that your stay did not meet your expectations. While I am pleased to hear that you found the check-in process to be a positive experience, I regret your comments regarding the condition of the room, the level of service received at the bar, and the overall value of your stay. I am also sorry to hear that you did not receive the reward points relating to the Skip the Clean programme. Please contact the hotel directly with your reservation details so that we can review this for you. Thank you for your loyalty as an ALL Gold member and for taking the time to share your feedback. Kind Regards, Jordi PENA - General Manager

Thank you for your feedback, Katharine. We are delighted to hear that you continue to choose our hotel as a convenient place to rest before or after your travels. It is wonderful to know that you find our location, rooms, facilities, and shuttle service well suited to your needs, and that our team, including our housekeeping colleagues, contributed positively to your stay. We also appreciate your comments regarding value for money and your feedback about the room temperature. Guest feedback is extremely valuable to us, and we will take your observations into consideration as we continue to review and improve our facilities. Thank you for your loyalty and continued support. We look forward to welcoming you and your husband back again soon. Kind Regards, Jordi PENA - General Manager

Thank you for your wonderful feedback, k.. We are delighted to hear that you enjoyed your stay and appreciated the comfort of your room, the views, the atmosphere of the hotel, and the food on offer. It is especially rewarding to know that our team provided such great service and helped make your experience a memorable one. Thank you also for your loyalty as an ALL Classic member and for recommending our hotel. We truly appreciate your kind comments and look forward to welcoming you back again soon. Kind Regards, Jordi PENA - General Manager

Thank you for your feedback, Hamid. I am very sorry to hear about the difficulties you experienced on arrival. After a long journey, especially before an early flight, we understand how important a smooth and efficient check-in process is. I sincerely apologise for the delay caused by the system outage and for the impact this had on your ability to rest before your departure. I do appreciate your recognition of our reception colleague, who remained polite and apologetic throughout the disruption. While I am pleased that you found the room clean and were satisfied with aspects of your accommodation, I fully understand that this did not make up for the inconvenience you experienced on arrival. Thank you for taking the time to share your comments. Your feedback has been noted and will be reviewed as we continue to improve our guest experience. Kind Regards, Jordi PENA - General Manager

Thank you for your wonderful feedback. Janet, we are delighted to hear that you had a comfortable stay and found your room clean and comfortable. It is especially pleasing to know that Abbas made such a positive impression with his kindness, patience, and helpful assistance in arranging your Uber to the airport. Your recognition of his excellent service will be shared with him, and I am sure it will mean a great deal. We truly appreciate your recommendation and look forward to welcoming you back to ibis London Heathrow Airport in the future. Kind Regards, Jordi PENA - General Manager

Thank you for sharing your feedback. Alan, we are pleased to hear that you had a satisfactory stay and that you were happy with your accommodation, cleanliness, our team, and the overall value of your visit. However, I am very sorry to learn that your arrival experience was affected by a 30-minute wait at check-in. We understand how frustrating this can be, particularly after a journey, and we appreciate you bringing this to our attention. While we are glad the remainder of your stay met your expectations, we recognise that first impressions are important and will continue working to improve the efficiency of our check-in process during busy periods. Thank you for your loyalty as an ALL member and for your constructive feedback. We hope to welcome you back again soon and provide a smoother arrival experience. Kind Regards, Jordi PENA - General Manager

Thank you for taking the time to share your feedback. Rose, we are pleased to hear that you enjoyed our convenient location, comfortable beds, and easy access to Heathrow Airport with the frequent shuttle services available. We also appreciate your comments regarding the condition of the carpets, room décor, and breakfast offering. Please accept our apologies that these aspects did not meet your expectations. Your observations have been shared with the relevant teams, as guest feedback is invaluable in helping us identify areas where improvements are needed. Thank you once again for your kind remarks about our team, cleanliness concerns notwithstanding. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Kind Regards, Jordi PENA - General Manager

Thank you for your kind feedback. Vicki H., I am delighted to hear that you had a comfortable stay and found our location convenient for Heathrow Airport. It is wonderful to know that you enjoyed the accommodation, breakfast, and the service provided by our team, and that the booking process was simple and hassle-free. We appreciate your comments regarding transport options to the airport and are pleased that you found a solution that worked well for your group. Thank you for your recommendation and for your loyalty as an ALL Classic member. We look forward to welcoming you back to ibis London Heathrow Airport in the future. Kind Regards, Jordi PENA - General Manager

Thank you for sharing your feedback. Huanhuan X., I am delighted to hear that you found your stay comfortable and cosy and that our team made you feel welcome. It is wonderful to know that you were pleased with your room, the cleanliness standards, and the overall value of your stay. We are also grateful for your loyalty as an ALL Classic member and for your positive comments regarding our dining options and sustainability initiatives. Your recommendation means a great deal to us. Thank you for choosing ibis London Heathrow Airport. We look forward to welcoming you back again soon. Kind Regards, Jordi PENA - General Manager

Thank you for taking the time to share your feedback. Ken G., I am pleased to hear that you found the accommodation, cleanliness, and breakfast to be of a good standard. However, I am very sorry to learn about your experience when seeking information regarding the Hoppa bus service. I understand how frustrating it must have been to receive inconsistent information and to experience such a long wait, particularly when travelling to catch onward transport. This is not the level of service we aim to provide, and I apologise for the inconvenience caused. Your comments regarding the assistance provided at Reception have been noted and will be reviewed with the team to ensure guests receive accurate and helpful information in the future. Thank you for bringing this matter to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a much improved experience on a future stay. Kind Regards, Jordi PENA - General Manager

Thank you for your wonderful feedback. Eileen E., I am delighted to hear that you received a fantastic welcome from our Reception team and that the late check-out option was helpful during your stay. It is also great to know that you enjoyed the restaurant, especially the pizza and wine, and that breakfast met your expectations. I appreciate you highlighting the cleanliness of your room and bathroom, while also bringing the condition of the carpet to our attention. I am sorry that the burn marks and stains detracted from your overall impression of the room. Your comments have been noted and will be reviewed with the relevant team as we continue to improve our facilities. Thank you once again for your kind review and for recognising our team's efforts. We look forward to welcoming you back to ibis London Heathrow Airport in the future. Kind Regards, Jordi PENA - General Manager

Thank you for taking the time to share your feedback. Caroline J., I am pleased to hear that you found our location convenient and that your room was comfortable. It is also wonderful to know that you experienced a warm welcome from our team and that you found our restaurant staff hardworking and pleasant. I appreciate your comments regarding the room size and understand that space for luggage can be limited when travelling as a couple. I am also sorry to learn that the breakfast did not fully meet your expectations, particularly regarding the temperature and quality of some items. Your feedback has been shared with the relevant team for review. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back to ibis London Heathrow Airport in the future. Kind Regards, Jordi PENA - General Manager