ibis London Heathrow Airport 3 stars

Customer review rating (ALL Rating) 4.1/5 2,827 reviews

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Description

Hotel extras

  • Hoppa Bus shuttle service can take hotel guests to and from the airport

  • Less than 20 minutes from nearest underground to central London & a short drive to Thorpe Park

  • Full service in-house Restaurant & Bar (Hotel is CASHLESS)

  • On-site paid parking & EV charging facilities

Our accommodation(s)

Hotel location

ibis London Heathrow Airport

112 Bath Rd, Hayes, Middlesex, London Heathrow Airport
UB3 5AL LONDON
United Kingdom

GPS:51.480789, -0.430683

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGG'S KITCHEN & BAR

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,827 reviews

TripAdvisor Rating  3.5/5  6,259 reviews

Wonderful Reception Staff

TripAdvisor rating 5.0/5

andreacrane Solo travel - TripAdvisor review

British Airways provided a voucher for this hotel when my flight was cancelled. It is quite a basic hotel offering a decent service to stranded travellers. The reason I am giving five stars is nothing to do with the room, food or location (which were all adequate for an airport hotel), but for the service provided by a member of staff at reception. As I was entering the hotel, a very elderly lady was struggling to walk with her bags and walking stick and clearly needed assistance. She had missed a flight and was staying at the hotel until her early flight the next morning. I helped her to the front desk where an amazingly kind member of staff (really wish I had got his name) went above and beyond to help and support her. He kindly walked her over to the restaurant area, arranged for her to have something to eat, set an alarm on her phone, gave her a room next to the lift and even asked her permission for a staff member to knock on her door the next morning as she was hard of hearing and he didn’t want her to miss her flight. He was a true gentleman- warm and caring and a huge asset to the hotel. If he isn’t already manager, I’m sure it won’t be long before he is promoted.

Old, Outdated

Customer review rating 2.0/5

Michael F. Couples - Confirmed reviews ALL

Good location, but old run down building. Dirty carpets, no phone charging in room. Photos on website were nothing like the actual room. We stayed at Ibis Brisbane a few times and that was very impressive and modern. London Ibis needs some major overhaul or rebuild.

Not a good experience.

Customer review rating 1.0/5

Eddie Couples - Confirmed reviews ALL

First room we had was heavily smoked in. Changed us to a room with no A/C or fan working. Restaurant pizza was a frozen Digorno.

Bad experience as they don't have functioning Air Con.

Customer review rating 0.5/5

Maria G. Couples - Confirmed reviews ALL

Was a horrible experience the 2nd time. After calling the hotel n informing the staff about my last experience in regards to Air conditioning, the same happened this stay aswell. When I formed the reception during the check in, they said all rooms have been booked. I must say it's not worth the price.

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

The room was very hot and humid unfortunately. Bo airconditioning???

Dear Jimmy, Thank you for your feedback. We apologise for the inconvenience with the room temperature. Rest assured, we will address this matter. We hope to have you back with us soon Kind Regards, Tanya Ferreira Guest Relations Ibis London Heathrow Airport.

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Other web-users rate our hotel

  • 3,396 reviews 8.8/10 Location
  • 4,808 reviews 5.7/10 Room
  • 4,610 reviews 8.3/10 Service
  • 89 reviews 7/10 WiFi
  • 2,424 reviews 4.2/10 Comfort
  • 2,092 reviews 6.6/10 Cleanliness
  • 1,115 reviews 7.6/10 Breakfast

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