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ibis London Heathrow Airport Hotel 3 stars

Customer review rating 4.2/5 15,487 reviews

ALLSAFE approved hotel

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ibis London Heathrow Airport
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+ 19 Services

Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • Hoppa Bus shuttle service can take hotel guests to and from the airport

  • Less then 45 minutes from nearest underground to central London or a short drive to Thorp Park

  • Full service in-house Restaurant & Bar

  • On-site paid parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private enclosed outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • LONDON HEATHROWPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Cash machine
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Snack & beverage machine
Leisure and activities
  • Billiards/Snooker

Hotel location

ibis London Heathrow Airport

112 Bath Rd, Hayes, Middlesex
London Heathrow Airport
UB3 5AL london
united kingdom

Tel: +442087594888

Fax: (+44)208/5647894

Check-in from 14h00

Check out up to 12h00

  • HOTEL HOPPA :  H6, H56 TERMINAL

  • LONDON HEATHROW AIRPORT :  140-111-105-285 HEATHROW CENTRAL BUS STATION

  • HATTON CROSS TUBE :  Picadilly Hatton Cross

  • PICADILLY LINE :  PICADILLY LINE HEATHROW 123

  • HEATHROW EXPRESS :  HEATHROW EXPRESS HEATHROW T2&3

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON HEATHROW At 1.61km / 1 miles - Shuttle paying

  • By plane

    LONDON LUTON At 45km / 28.13 miles

  • By car

    M3 JUNCTION 3 At 4.83km / 3 miles

  • By car

    M4 JUNCTION 4 At 1.61km / 1 miles

  • By train

    HAYES AND HARLINGTON At 1km / 0.63 miles

  • By train

    HEATHROW EXPRESS TERMINAL 3 At 0.5km / 0.31 miles

  • By train

    ST PANCRAS INTERNATIONAL At 48.28km / 30 miles

GPS :51.480789, -0.430683

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Twin room with 2 beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Family room with 1 double bed + 1 extra bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Accessible Room with 1 double bed

Accessible room
  • Max. number of persons: 2

Accessible Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft

Classic Family Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
Rooms

Our restaurants and bars

FOGG'S KITCHEN & BAR

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London Heathrow Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

15,487 reviews

tripadvisor

TripAdvisor Rating 3.5/5

5,331 reviews

Comfortable stay.

Customer review rating 5.0/5

Craig D. Solo - 03/05/2021 Confirmed reviews ALL

As always a great stay. Friendly checkin. Adequate & comfortable room for the money spent. Comfy bed, warm shower. Thanks.

Dear Craig, Thank you for your kind words. Hoping to see you again soon. Yours sincerely, Maria Mazon Front of House Manager Ibis London Heathrow Airport

Great staff

Customer review rating 5.0/5

Philip Business - 03/05/2021 Confirmed reviews ALL

The staff are why you always get a 10, they are very helpful, extremely accommodating, friendly and you should be proud to have them, especially working through this environment we have now. room bathroom needed a little attention after the last person left... there were black hairs (not) mine everywhere.

Dear PHILIP JOHN V., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Maria Mazon Front of House Manager Ibis London Heathrow Airport

Not very pleasant

Customer review rating 1.5/5

Chris C. Business - 01/05/2021 Confirmed reviews ALL

The room was dark, the lighting was very poor, the carpet had stains and there was a head hair on the bed, the parking is an outrage £12 a day at least Dick Turpin wore a mask when he robbed people this is modern day piracy, The Aircon didn't work it only blew cold air not even warm, If i hadn't travelled 202 miles i might have been bothered to complain at the time

Quiet, clean, very reasonably priced place to get a good night's sleep between flights. Being able to use a free local bus was a plus too.

Customer review rating 4.5/5

Susie Couples - 30/04/2021 Confirmed reviews ALL

We first began using the Ibis quayside in Aberdeen. We were so impressed with the friendliness and helpfulness of the staff, the cleanliness of our room, and the very reasonable price, that we have since started using Ibis Heathrow and have not been disappointed. One added plus at the Ibis Budget Heathrow is that you can catch a local bus to and from Heathrow for free. You have to remember to catch it from the Central Station at Terminal 2 though. There are several buses that can let you off within 200 meters of the hotel, they come quite frequently, and their service is available all night long.

Dear SUSAN P., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Maria Mazon Front of House Manager Ibis London Heathrow Airport

Well located - close to the airport

Customer review rating 5.0/5

Linda B. Business - 28/04/2021 Confirmed reviews ALL

It is always a pleasure to stay at Ibis Heathrow. I know what to expect, that a nice comfy bed will be waiting for me and I will just relax with a cup of tea or coffee and prepare for my next day journey. It is a short trip to Heathrow by local bus (free), so I will always choose this hotel (and the price is always good!)

Excellent staff

Customer review rating 4.5/5

David K. Business - 26/04/2021 Confirmed reviews ALL

The staff at this hotel were great. Its a pretty rough time we're going through but they always make you feel welcome

Dear DAVID K., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Narinder Singh General Manager Ibis London Heathrow Airport

good stay

Customer review rating 4.5/5

Steven Business - 26/04/2021 Confirmed reviews ALL

all went well from check in through check out

Dear STEVEN, We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Narinder Singh General Manager Ibis London Heathrow Airport

Frequent Guest

Customer review rating 4.5/5

Rob C. Solo - 24/04/2021 Confirmed reviews ALL

Have been to this hotel on numerous occasssions. All good. Staff very helpful.Provides basic needs and my dogs like staying here! Have put good practices in place re present covid pandemic.

Dear guest, We’re happy to see your review here . It will help us improve our services and provide a better experience to you again. It was great to have you at Ibis London Heathrow. Yours sincerely, Maria Mazon Front of House Manager Ibis London Heathrow Airport

well located and good customer care service

Customer review rating 4.5/5

Geron Business - 24/04/2021 Confirmed reviews ALL

I only stayed for one night but I enjoyed the the nice accommodation and customer care services

Dear Geron, Thank you for your kind words. Hoping to see you again soon. Yours sincerely, Maria Mazon Front of House Manager Ibis London Heathrow Airport

Good Stay!

Customer review rating 5.0/5

Ricardo S. F. Business - 24/04/2021 Confirmed reviews ALL

Smooth check in. Helpful team

Dear RICARDO SAHYOUN F., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Maria Mazon Front of House Manager Ibis London Heathrow Airport

Not bad quality

Customer review rating 4.0/5

Martin F. Solo - 21/04/2021 Confirmed reviews ALL

Nice friendly very simple I just wish the towels were bigger you need to address this

Dear Martin Thank you very much for your review, myself and my team monitor all our guest comments so we can always look for ways to improve. Whilst we love that you scored us quite high it is only scores of 9 or 10 that make a difference to our Quality scoring where we benchmark ourselves within the company. If there is something else we could have done to get a 9 or a 10 apart from from size of towels please let us know and we can work on it! Apparently it is beyond our control to decide the size of the towel however will definitely share your feedback with HO. Thank you again for your review and we hope to welcome you again very soon. Kind Regards Narinder Singh General Manager Narinder Singh General Manager Ibis London Heathrow Airport

Covid clean

Customer review rating 5.0/5

Kdw Business - 20/04/2021 Confirmed reviews ALL

Was totally impressed with how well the hotel followed the UK government guidelines. Have been at several other hotels who did not fair as well. As always the staff is outstanding.

Dear Kare, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Maria Mazon Front of House Manager Ibis London Heathrow Airport

Good location and price

Customer review rating 1.5/5

Daniel Business - 19/04/2021 Confirmed reviews ALL

If you wish to take a credit card for any “ extras” that’s standard practice. Taking £100 and withholding anything not spent for up to 3 working days after checkout is not acceptable. The money should be returned immediately. Having the maid try get in 2 times before checkout is also not acceptable either.

Dear DANIEL M., Thank you for taking the time to tell us about your experience at the ibis London Heathrow Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Narinder Singh General Manager Ibis London Heathrow Airport

Great Transit and Stopover Hotel

TripAdvisor rating 4.0/5

Adventure49492582283 Business - 19/04/2021 TripAdvisor review

A great hotel with fantastic staff who were very concise and professional with their approach to COVID 19. I was very impressed at this. A great transit hotel in between trips as part of what is a complex business trip

Dear Adventure49492582283 We welcome all feedback that we receive from our guests, including positive comments which help us to recognise and reinforce excellent service within the team. we look forward to welcome you again at Ibis London Heathrow.

Home away from home

Customer review rating 4.5/5

Christian Solo - 18/04/2021 Confirmed reviews ALL

Friendly and helpful staff make for a pleasant experience.

Dear CHRISTIAN We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Narinder Singh General Manager Ibis London Heathrow Airport

Well Located however so are all the other Airport Hotels

Customer review rating 2.5/5

A P. B. B. C. C. Business - 18/04/2021 Confirmed reviews ALL

Hotel is much like a Travel lodge, No Phone, No Fridge, Simple plastic chair, Only a tube of multi purpose shower, wash basin soap dispensers. However the meals, e.g Fish and Chips like all the meals arrived cold. The fish was mostly batter with a extremely thin slice of fish. Personally, I felt better before eating. It is what it is, if that is what you want

Dear IAN, Thank you for taking the time to tell us about your experience at the ibis London Heathrow Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every c.; therefore your feedback is very important to us. Please rest assured that we remove phone and collaterals from the room just during covid period. We launched Whatsapp service for communication with hotel team and feedback received so far is very encouraging. I am sorry but we do not have fridges in our rooms as we keep it at our brand Novotel which is upscaled to Ibis. I also shared your feedback with head chef about your experience with Fish & Chips which he will also shared with supplier during our quarterly review to improve service standards in teh future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Narinder Singh General Manager Ibis London Heathrow Airport

Good value, clean

Customer review rating 3.5/5

Chris C. Business - 13/04/2021 Confirmed reviews ALL

Great value for crew needing to stay overnight using the crew rate - please keep this rate going forward. The hotel is clean and staff friendly. As always, my only complaint would be poor climate control in the room. The air cooling units in the rooms are very poor. My room was hot despite turning the unit off (as it was blowing warm air). I opened my window as much as possible and my room was still uncomfortably warm despite it snowing outside! The Hilton Garden Inn and Premier Inn both offer a compatible crew rate, and have fulling functioning air conditioning and climate control in the rooms. Despite this it was a nice stay.

Dear CHRIS C., Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken a note of your mentioned points, and the concerned department has been notified about the same. Yours sincerely, Maria Mazon Front of House Manager Ibis London Heathrow Airport

Staff are 10/10

TripAdvisor rating 5.0/5

shannonhay Business - 11/04/2021 TripAdvisor review

I stay here quite regularly for work and I have to say the staff for me make this hotel what it is. They are always so welcoming and go above and beyond to make your stay pleasant. Great covid measures in place, a safe place to stay.

Dear Shannonhay I am pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. Once again thank you for the feedback and I look forward to welcome you soon again at Ibis London Heathrow.

Well located

Customer review rating 4.5/5

Anonymous Families - 06/04/2021 Confirmed reviews ALL

Very comfortable and spacious rooms. Few minutes drive from the airport terminals.

Dear NOSHEEN U., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and thank you once again in particular to appreciate our location and rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Narinder Singh General Manager Ibis London Heathrow Airport

Fantastic customer service

TripAdvisor rating 5.0/5

Curiosity62241183968 Business - 11/03/2021 TripAdvisor review

During the covid 19 pandemic stayed at the Heathrow Ibis hotel, on arrival was warmly greeted by Maria and her team. Room service for dinner but again staff very helpful and adjusted my meal due to dietary requirements ! A big thank you to reception for the late check out and wonderful customer service !

Dear Curiosity62241183968 Thank you so much for your feedback following your recent experience with us. We are delighted to read you enjoyed your stay and thank you for the personal mention for Maria. I will be sure to share your feedback with all the team. We hope we will welcome you again in the near future.

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