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ibis London Heathrow Airport Hotel 3 stars

Customer review rating 4.2/5 15,652 reviews

ALLSAFE approved hotel

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ibis London Heathrow Airport
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+ 8 Services

Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • Hoppa Bus shuttle service can take hotel guests to and from the airport

  • Less then 45 minutes from nearest underground to central London or a short drive to Thorp Park

  • Full service in-house Restaurant & Bar

  • On-site paid parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private enclosed outdoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Laundry
  • Cash machine
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Snack & beverage machine
Leisure and activities
  • Billiards/Snooker

Hotel location

ibis London Heathrow Airport

112 Bath Rd, Hayes, Middlesex
London Heathrow Airport
UB3 5AL london
united kingdom

Tel: +442087594888

Fax: (+44)208/5647894

Check-in from 14h00

Check out up to 12h00



  • HATTON CROSS TUBE :  Picadilly Hatton Cross



  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON HEATHROW At 1.61km / 1 miles - Shuttle paying

  • By plane

    LONDON LUTON At 45km / 28.13 miles

  • By car

    M3 JUNCTION 3 At 4.83km / 3 miles

  • By car

    M4 JUNCTION 4 At 1.61km / 1 miles

  • By train

    HAYES AND HARLINGTON At 1km / 0.63 miles

  • By train

    HEATHROW EXPRESS TERMINAL 3 At 0.5km / 0.31 miles

  • By train

    ST PANCRAS INTERNATIONAL At 48.28km / 30 miles

GPS :51.480789, -0.430683

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our restaurants and bars


Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -


Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis London Heathrow Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

15,652 reviews


TripAdvisor Rating 3.5/5

5,346 reviews

Great location

Customer review rating 4.5/5

Anonymous Families - 27/07/2021 Confirmed reviews ALL

Maria on Reception was very helpful and welcoming, due to Covid-19 restrictions things were a little different but didn’t spoil our stay

Customer review rating 3.5/5

Sldn Solo - 27/07/2021 Confirmed reviews ALL

Room was nice and a suitable size, although under the bed there was quite a lot of dust and the show head was leaking, I screwed it further but it still leaked a bit.


Customer review rating 1.5/5

Martin Families - 27/07/2021 Confirmed reviews ALL

The rooms are dated and need updating artex walls, the corridors look very old and tired, evening meal food was just average and expensive, the staff are nice. Our room was small and dated interior, TV wasn’t working in the room so had to get this fixed. Pillows were very hard and not the same size Would I stay here again probably not. The breakfast was very poor, they didn’t keep up with the demands and the hot food items were empty or just one or two items in them. I asked if they would fill this up which they did, but it came lukewarm which is very disappointing, the bacon was the cheapest type you can find so it was also disappointing. Sausages again were the cheapest they could buy nothing in them no taste. No one was replenishing the food or plates until somebody asked. The breakfast area is nice and modern just lacks the service to match it.

Bad experience

Customer review rating 0.5/5

Drastic Couples - 26/07/2021 Confirmed reviews ALL

Where should I start. The room had some ventilation system where there was newspaper blocking the air vents and that was blowing through some air the whole night through? The shower had no cold water so I almost got burnt whilst taking showers?? The room was very cramped and I felt like this was a waste of money.

Customer review rating 4.0/5

Elvis Families - 26/07/2021 Confirmed reviews ALL

Nice, and easy access to Heathrow Airport

Well located

Customer review rating 3.5/5

Fiona M. Business - 25/07/2021 Confirmed reviews ALL

Staff are wonderful, however the pillows are so uncomfortable that it is impossible to get a good night's sleep. And no other pillow options available

Affordable and comfortable stay

Customer review rating 5.0/5

Georgia T. Business - 24/07/2021 Confirmed reviews ALL

I have used this hotel a few times now and I won’t even consider staying anywhere else. I’m cabin crew who commutes from the South Coast and this particular hotel makes the whole process far more comfortable. The rooms are very clean and quiet and the price is fantastic. I’d especially like to bring attention to Dorota who works in the hotel restaurant - I am gluten free and I found the menu had a shocking lack of GF meal options. The only choice I had was a chocolate brownie or a cheese and ham panini, but Dorota helped me create my own gluten free meal so that I could eat something substantial. She was absolutely amazing, her customer service went above and beyond my expectations and I felt like my food allergy was totally taken care of. I will be regularly coming back to stay at this hotel. Very happy customer

Good Value for money

Customer review rating 3.5/5

S Business - 24/07/2021 Confirmed reviews ALL

Overall I had a good experience except for an issue with the room door. They had to change my room because the room door was broken

Felt like a holiday without leaving the country

Customer review rating 5.0/5

Mr S. Business - 24/07/2021 Confirmed reviews ALL

Excellent customer service from the very start and very impressed with the standards of the room I stayed in. Had an amazing time during my visit and will be back for the same room experience again soon.

Familiar place

Customer review rating 4.5/5

Lynda W. Solo - 23/07/2021 Confirmed reviews ALL

I have stayed at the Ibis Hotel at Heathrow several times in the last few years. It is clean and modest and the bed is very comfortable which is the main thing for me. I like it better than the fancy ritzy places.

welcomed back

Customer review rating 5.0/5

Bob H. Friends - 23/07/2021 Confirmed reviews ALL

As ever the warm and friendly staff were on hand to be most helpful

Good stay

Customer review rating 5.0/5

Jay Solo - 23/07/2021 Confirmed reviews ALL

Everything I wanted all nice very pleased

Good Stay

Customer review rating 4.5/5

Dave E. Families - 23/07/2021 Confirmed reviews ALL

I thought the hotel was well run and people stuck to Covid rules so you felt safe. The staff were very helpful and worked very hard to serve the customers.

Very good

Customer review rating 4.5/5

Zhadra C. Families - 22/07/2021 Confirmed reviews ALL

It was very good

Alright I guess

Customer review rating 2.5/5

Bradley M. Families - 22/07/2021 Confirmed reviews ALL

Checking in was fairly simple, the room was small but it does what it is needed to do, the bed was not the best, but the breakfast did give a variety to eat (although was it toast that was served at breakfast or just stale bread from the back of the cupboard?). It was odd to have people not wearing masks indoors (I get England is choosing to be stupid around this, but I did expect businesses to be better!).

Good location but dark room

Customer review rating 3.5/5

Chris R. Solo - 22/07/2021 Confirmed reviews ALL

Decent location for Heathrow Terminal 5 only a short bus ride away. Organised and Covid friendly. Shame the room was dark. Bathroom was very modern and nice though.

Good location

Customer review rating 3.5/5

Melanie W. Solo - 21/07/2021 Confirmed reviews ALL

Quite straight forward to check in and out. Room basic but clean, good value for money.

Just not good enough

Customer review rating 1.5/5

Richard Business - 20/07/2021 Confirmed reviews ALL

The room was big and spacious and your staff were very helpful, however the room was very dirty. We were travelling as a family and the fold out couch was simply disgusting. When we folded it out, it wasnt made up, there was no matress protector and there was hair, stains and dirt all over the matress. It had clearly been used by people without any bedding on many occasions. We tried to make the bed, and your very nice man came to deliver more bedding but again this was dirty. There is just no way I was going to let any of my family sleep on it. The spare duvet was also dirty. Really disapoointed. I do't mind things being old and run down but there are no excuses for dirty carperts, stains on sofas and human hair on unmade beds

Great Transit and Stopover Hotel

TripAdvisor rating 4.0/5

Adventure49492582283 Business - 19/04/2021 TripAdvisor review

A great hotel with fantastic staff who were very concise and professional with their approach to COVID 19. I was very impressed at this. A great transit hotel in between trips as part of what is a complex business trip

Dear Adventure49492582283 We welcome all feedback that we receive from our guests, including positive comments which help us to recognise and reinforce excellent service within the team. we look forward to welcome you again at Ibis London Heathrow.

Staff are 10/10

TripAdvisor rating 5.0/5

shannonhay Business - 11/04/2021 TripAdvisor review

I stay here quite regularly for work and I have to say the staff for me make this hotel what it is. They are always so welcoming and go above and beyond to make your stay pleasant. Great covid measures in place, a safe place to stay.

Dear Shannonhay I am pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. Once again thank you for the feedback and I look forward to welcome you soon again at Ibis London Heathrow.

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