Mercure Bali Nusa Dua 4 stars

Customer review rating (ALL Rating) 4.6/5 1,379 reviews

Mercure Bali Nusa Dua - Image 1
Mercure Bali Nusa Dua - Image 2
Mercure Bali Nusa Dua - Image 3
Mercure Bali Nusa Dua - Image 4

Description

Hotel extras

  • Four meeting rooms with state of the art meeting facilities

  • Free Shuttle to Nusa Dua Beach and Shopping Center

  • Swimming pool divided into 2 levels and connected by a waterfall

  • Easy access to Convention Center, Beach and Nusa Dua attractions

Our accommodation(s)

Hotel location

Mercure Bali Nusa Dua

Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali
80363 NUSA DUA
Indonesia

GPS:-8.80692, 115.22074

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,379 reviews

TripAdvisor Rating  3.6/5  1,202 reviews

Horrifying - dilapidated hotel with health hazard

TripAdvisor rating 1.0/5

273linaw TripAdvisor review

Hotel is in dilapidated state.While the service provided was satisfactory, I must express my disappointment as I do not believe this establishment meets the standards of a 4-star hotel. In fact, I would hesitate to even rate it as a 2-star, finding it more akin to a 1-star property. As an Accor member, I had chosen to stay here for a single night before my flight the following day. Upon entering my initial room, I was concerned to observe the presence of mold and a distinct musty odor. I promptly requested a room change, which was accommodated. However, the alternative room presented its own issues, as the balcony door was unable to close properly. Consequently, I decided to cancel my reservation and relocate to another hotel. I found this to be the shabbiest hotel I have encountered. I am curious as to what may be occurring within Accor, especially given that the hotel itself does not appear to be particularly old. While my cash payment was refunded, the points payment was not. I intend to submit a formal complaint to Accor once my holiday concludes. Additionally, I suspect that the hotel may have restricted the uploading of photos online. Therefore, I advise caution when viewing the online images.

Customer review rating 3.5/5

Frans Business - Confirmed reviews ALL

Well located but feel old. Facilities need to be upgraded but its cover by all staff, they all helpful and friendly

Dear Frans, Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about our staff and their helpfulness. We acknowledge your concerns about the facilities, and we value your input as we continually strive to enhance our guests' experiences. Best regards, Ketut Iriana - General Manager

Customer review rating 4.5/5

Fernando L. Families - Confirmed reviews ALL

Always happy to be back here stay was good, staff was helpful and friendly

Dear Fernando L., Thank you for your kind words. We are delighted to hear that you enjoyed your stay and found our staff to be helpful and friendly. Your continued patronage is greatly appreciated, and we look forward to welcoming you back. Best regards, Ketut Iriana - General Manager

Customer review rating 4.5/5

David S. &. I. E. Couples - Confirmed reviews ALL

Great stay! Clean room, helpful staff, and beautiful pool area. Would happily return.

Dear Bapak David S. dan I. E., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a lovely stay at Mercure Bali Nusa Dua and that you enjoyed the stay, beautiful pool area, clean room and helpful staff. It’s especially rewarding to know that our location and warm hospitality helped make your stay relaxing and memorable. Your kind words truly motivate our team to continue delivering the best experience to all our guests. We sincerely appreciate your review and look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Ketut Iriana - General Manager Mercure Bali Nusa Dua

Customer review rating 4.0/5

Aries H. Business - Confirmed reviews ALL

I had a lovely stay at Mercure Bali Nusa Dua. The staff were friendly, the pool area was beautiful, and the room was comfortable. Great location for a relaxing holiday. Thank you for the warm hospitality!

Dear Bapak Aries H., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a lovely stay at Mercure Bali Nusa Dua and that you enjoyed our beautiful pool area, and comfortable room. It’s especially rewarding to know that our location and warm hospitality helped make your stay relaxing and memorable. Your kind words truly motivate our team to continue delivering the best experience to all our guests. We sincerely appreciate your review and look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Ketut Iriana - General Manager Mercure Bali Nusa Dua

In partnership with TripAdvisor

Other web-users rate our hotel

  • 398 reviews 9/10 Location
  • 876 reviews 5.8/10 Room
  • 853 reviews 8.6/10 Service
  • 14 reviews 3.2/10 WiFi
  • 475 reviews 5.3/10 Cleanliness
  • 398 reviews 6.3/10 Amenities
  • 386 reviews 6.1/10 Breakfast
  • 337 reviews 4.7/10 Comfort

Powered by Trustyou

Our other establishments nearby