Mercure Resort Sanur 4 stars

Dear Margaret F., Sunny greetings from Mercure Bali Sanur Resort. Thank you very much for your loyalty and for sharing your feedback with us. We apologize for the aspects of your stay that fell short of expectations. We take your comments seriously and will review our rooms, bathrooms, and pool temperatures to address these concerns. Our aim is to provide a comfortable and refreshing experience, and we regret that we did not meet this standard during your visit. Your insights are invaluable, and we will use them to make improvements. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future With Kindest Regards, Dayu Purba Guest Experience Manager

Dear Mr. Grant K., Sunny greetings from Mercure Bali Sanur Resort. Thank you very much for your loyalty. and thank you for sharing your wonderful experience! We're delighted that you found our location great and our staff exceptional during your three-week stay. The best path towards discovery is to lose yourself in the service of others. Our staff is truly heroes and It's fantastic to hear that the rooms were cleaned daily, and you appreciated the sanitation measures in place. We're especially pleased that our staff made you feel valued and went the extra mile. Your platinum status perks were our pleasure to provide. We look forward to welcoming you back for another relaxing stay. May God always provide you the most precious thing in life. Health, love , joy peach and happiness. With Kindest Regards, Dayu Purba Guest Experience Manager

Dear Cynth72, Thank you very much for the insightful feedback of your recent stay. First and foremost, we would like to express our most sincere apology for the issues you encountered, and we take your comments seriously. Your insights about the room amenities, breakfast, and dining experiences are valuable, and we will review and address these areas for improvement. We're currently undergoing updates, including maintenance and enhancements, to restore the venue to its best. On a bright note, we’re pleased your acknowledgment of the positive aspects such as the friendly staff, ideal location, and spacious rooms and pools. Cynth72, ones again thank you for your thoughtful review and we would truly cherish the opportunity to welcome you back to create new and lasting memories. With Kindest Regards, Dayu Purba Guest Experience Manager

Dear Mr. Alexander T., Warmest greeting from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback with us. We appreciate your kind words about our helpful staff, particularly recognizing Gena for her excellence in service. We also want to express our sincere apologies for any disappointment you experienced during your stay. We take your concerns seriously, especially regarding the condition of the rooms, and the breakfast. Your comments are valuable to us, and we are actively working to address the issues you raised. Renovation plans for the rooms are being reviewed to bring them up to the high standards expected of a Mercure property. Additionally, we are looking into ways to enhance our online check-in process for a smoother experience. We are equally concerned about the feedback regarding the breakfast service and hygiene. Rest assured, we are taking immediate steps to address these matters with our team and make necessary improvements to ensure a more satisfying dining experience. Your insights provide us with an opportunity to learn and grow, and we thank you for bringing them to our attention. We hope you'll give us another chance to provide you with the exceptional experience that aligns with Mercure standards. With Kindest Regards,, Dayu Purba Guest Experience Manager