Mercure Resort Sanur

Our plane was delayed and we were grateful that Mercure accepted our cancellation for one night and didn’t charge us. Staff were extremely helpful in every departments. Our room was very tired and we had several issues, which were attended to promptly, except for the door to the balcony which kept sticking and the clothes rack which was broken and useless. Breakfast was good and we enjoyed the dinner we had at the hotel. Deck chairs seemed to have new squabs and the beach area was clean and pleasant. A big effort has been made to make more use of the grass area near the beach and the few dinners we saw held there looked lovely.

Wonderful garden and lush greenery. Lovely location. Breakfast is plain and coffee orders take forever. Internet WiFi is unstable and unreliable. Rooms are dated though spacious. Beddings and towels quite dated too. Rooms have connecting doors and zero sound insulation.

We realise that things are never going to be perfect so early since reopening but our room was very sad and full of mold. The bathroom was stained and shower was full of mould. When we arrived we were asked to wait for our room as it was being cleaned for our arrival. We were offered a complimentary drink at the bar while we waited. Water or apple juice.. Once in our room, we went straight to reception and asked for a cleaner to come finish cleaning. Nothing happened. The one tea bag we were given had been opened, the sugars were brown with age and there were cockroaches running around them. Beds sheets were clean enough but mattresses weren’t clean. Room smelt of damp. Underneath sink was dirty and stained badly. We waited till noon the next day and still no one came to clean. We spoke to reception once again and they were very kind and apologized profusely. We left early (one night) as we coughed all night and saw people being moved as well. It’s not quite as advertised but given time (lots of money as well) it hopefully will come back to be a lovely place as it seems it once was.

We stayed at Mercure Sanur commencing 1st July 2022. Staff were lovely. However the building is a serious let down. Thatched roofing is covered in black plastic. Restaurant is only open breakfast and lunch. Our “superior” room didn’t have a chair. Bath room vanity was stained black, sink plug did not work. No water pressure, no hot water. Maintenance has not been done, the feeling of the resort is Mercure is waiting to bulldoze and rebuild. Defiantly not 4 or even 3 star. Flight Centre is still promoting this resort in their packages. Flight Centre could not have reviewed this hotel, we contacted Flight Centre on our return but have not received any reply, very poor service Flight Centre. We were booked for 12 days but left after 7 and moved into Rama Residence Legian, clean comfortable, I well recommend. Sanur is still very quiet, not much open at all.

We had the best 10 nights and just love our stay at Mercure, close to the beach. We love kitesurfing and this is the best place for us to stay and walk out the front and enjoy our kitesurfing and surfing. The staff are so welcoming, friendly and helpful. Rina at the front desk is such a legend. The food is good and there’s more restaurants close by if want to have something different. Very good value for money🙏🏽 Love both pools. We are happy and will definitely be back for sure! Terimah Kasih banyak Mercure team. Till next time!😃