Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 298 reviews

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Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

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Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  298 reviews

TripAdvisor Rating  4.0/5  3,128 reviews

Certificate of excellence 2024

Good stay

Customer review rating 4.0/5

Ben L. Families - Confirmed reviews ALL

Great place and a good location. Staff were great especially Dita in the restaurant.

Dear Mr. Ben L., Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your loyalty and thank you for your positive feedback. We're delighted to hear you enjoyed your stay with us and found our location convenient. Your compliments about Dita and our restaurant team mean a lot to us—we'll be sure to pass on your kind words. We appreciate your suggestions for improvement regarding upgrading and refreshing our facilities. Your feedback helps us strive for excellence. We look forward to welcoming you back for another enjoyable experience. With Kindest Regards, Dayu Purba Guest Experience Manager

Well located. Great staff

Customer review rating 4.5/5

Vicki G. Couples - Confirmed reviews ALL

Staff were very friendly and helpful. Great position, right on the beach. Resort is a bit dated and needs some general maintenance but all was clean and tidy. Enjoyed our stay very much, thank you.

Dear Mrs. Vicki G., Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our prime location right on the beach and found our staff to be friendly and helpful. Your kind words are much appreciated and will be shared with our team. We apologize for the maintenance issues you encountered, including the shower head and the stained sheets. We will address these concerns immediately to ensure a more comfortable experience for future guests. We are pleased to know that you appreciate our sustainable development initiatives and found them to be effective, particularly with our towel reuse program. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with an even better stay in the future. With Kindest Regards, Dayu Purba Guest Experience Manager

Erg fijn verblijf

Customer review rating 5.0/5

Marianne Families - Confirmed reviews ALL

Super hotel, very friendly and caring staff

Dear Mr. Mariane v., Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. It's great to know that you found our hotel super and appreciated the friendliness and care of our staff. Your kind words motivate us to continue providing exceptional service to all our guests. We look forward to welcoming you back for another fantastic stay in the future. With Kindest Regards, Dayu Purba Guest Experience Manager

Needs more love.

Customer review rating 2.0/5

Terry Couples - Confirmed reviews ALL

With our previous stays we have done 5* reviews but this recent stay, unfortunately has fallen well short of our expectations.

Dear Mr. Terry p., Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your detailed feedback with us. We deeply value your loyalty and are truly sorry to hear that your recent stay did not meet your expectations. We apologize for the inconvenience you experienced with the room allocation and the wait for your room. Your comments regarding the quality and speed of service at the Breeze bar, as well as the breakfast, have been noted. We are committed to addressing these issues to improve our guest experience. We are especially concerned to hear about the bed bug incident. This is unacceptable, and we are taking immediate action to address and resolve this issue to ensure it does not happen again. Regarding the Executive room experience, we appreciate your suggestions on how to enhance it. Your ideas about providing extras such as bath robes, wine glasses, extra towels, and a fruit platter are very valuable, and we will certainly consider these to justify the cost and provide a true 'Executive' experience. On a positive note, we are pleased to hear that Giana and Winy contributed to your satisfaction. Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with the 5-star experience you have come to expect from us. With Kindest Regards, Dayu Purba Guest Experience Manager

Lacking some love.

TripAdvisor rating 3.0/5

Terence P TripAdvisor review

We have stayed in this hotel many times and have given it 5* reviews previously. However, this time it, was very disappointing. The rooms are much the same - a bit tired - but a good size, good air con and plenty of hot water for the shower. Not much to really complain about there, although we do feel that an Executive room (the biggest room) should have 'executive' extras, to truly make it an upgrade room., at the extra cost. The gardens are beautiful, as always and well lit after dark. Disappointments were numerous, particularly the quality of the breakfast. We found it basic and lacking in tastiness. Pork bacon cooked to order, with pre-cooked omelettes, is just not on , nor is the margarine disguised as butter and please don't call that brown sludge 'baked beans'.Plenty of asian style food, which is good but not everyone eats that. What's with the yoghurt in shot glasses too? No pineapple or mini bananas either. The pools were excellent but quality of food and service from the Breeze Bar were definitely needing attention. We couldn't eat the club sandwich and waited 45 mins for a pizza and 15mins to get a glass of red wine one evening and there were 5 servers. We know 'Bali time' when on holiday but seriously? Overall, the service was great although there seemed to be more trainees than in previous visits. Not a bad thing but overall, we found that the overall service lacked polish and attention. This hotel needs a bit of a 'kick in the pants', just to get it back on track. it has always been a good experience to stay here but frankly, we think the standards have slipped in recent times.

Dear Terence P, Warmest greetings from Mercure Bali Sanur Resort. We deeply value your loyalty, and thank you for taking the time to share your detailed feedback regarding your recent stay with us. . We appreciate your positive comments about the room size, air conditioning, and the consistent availability of hot water. We also note your suggestions for enhancing the 'Executive' rooms with more distinctive features. Your feedback on the gardens and pool areas is also very much appreciated. On the other hand, we are truly sorry to hear about the disappointments you experienced during your stay. Your concerns about the breakfast quality, including the cooked-to-order bacon, pre-cooked omelets, margarine, and baked beans, are duly noted. We will review our breakfast offerings to ensure a more satisfying and varied selection. The issue with yoghurt presentation and the absence of certain fruits will also be addressed. The service and food quality at the Breeze Bar falling short of your expectations, particularly with the club sandwich, pizza, and the waiting times, is unacceptable. We will be conducting a thorough review and retraining where necessary to improve our efficiency and quality. Your feedback will be used to enhance our training programs and ensure a seamless guest experience. Terence P, Thank you for your comments, which provide us with the opportunity to improve. We are committed to regaining your trust and ensuring your next stay with us is a true reflection of the high standards you expect and deserve. With Kindest Regards, Dayu Purba Guest Experience Manager

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Other web-users rate our hotel

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