Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 471 reviews

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Mercure Resort Sanur - Image 1
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Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

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Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telephone
Fax +62 361 287303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  471 reviews

TripAdvisor Rating  4.0/5  3,193 reviews

Certificate of excellence 2024

Relax on the Beach

TripAdvisor rating 5.0/5

I3028XIjenniferf TripAdvisor review

🌟🌟🌟🌟🌟 Review for Mercure Resort Sanur After 30 years away from Sanur, having preferred Seminyak, I decided to stay at the Mercure Resort—and I’m so glad I did! This will now be my go-to in Sanur. The hotel’s large, traditional Balinese-style rooms with spacious balconies offer privacy and stunning views of the lush tropical gardens. Its beachfront location is perfect, and the warm, accommodating staff make you feel right at home. What stood out the most was the generous space between the bungalows—a rarity in most hotels. Breakfast was consistently great, with plenty of delicious options. If you’re looking for a welcoming and serene place to stay in Sanur, I couldn’t recommend the Mercure Resort enough! 🌴✨ — Jenny Fink

Dear Jenny, Your glowing review has filled our hearts with joy! We're honored you chose Mercure Bali Sanur Resort for your return to Sanur after 30 years. Your praise for our rooms, gardens and hospitality means everything. We're proud to provide a serene oasis for our guests. We're thrilled our breakfast options have delighted your palate. Our culinary team takes great pride in crafting memorable dining experiences. Enjoy the rest of your stay, and let us know if we can enhance your experience further. Best regards, Samuel Theodorus Guest Experience Manager

well located

Customer review rating 4.0/5

Isa M. N. Families - Confirmed reviews ALL

nice and i love the traditional cottage and please still have iconic that

Dear Isa N., We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Guest Experience

A quiet haven

TripAdvisor rating 5.0/5

lost_nomads Solo travel - TripAdvisor review

Such a blissful 6 night stay in a quiet, traditional style Bali low set resort on the beach surrounded by beautiful gardens with an adult clientele. I loved being situated at the southern end of the beach, the 4km beachfront walk is fabulous and I did this each morning seeking out a new local cafe to have a great barista made coffee and breakfast. Then walking back along the shaded streets with very few cars. My preference from the two pools on the property was the one away from the beach front. Whilst the sea breeze was lovely there, the bar music was rather loud and there are fewer loungers on offer. The other one is well shaded wth sunny areas too if that’s your thing. There was a bar here also ( no music) which I ordered drinks and lunch from. Despite reviews stating the food at the hotel was poor, I ate some lunches and dinners at the restaurant from the a la carte menu with no issues. As an Accor member I received an upgrade to the Executive room which was basic but spacious and a fruit plate in the room. I didn’t have hot water but it didn’t bother me as the weather was so hot and humid anyway. The aircon worked very well. Wifi was great, free bottles of water replenished daily. The hotel does need to replace the towels as they were scratchy and stained, but not a deal breaker. Services such as airport pickup, money changer and spa were all utilised with success and reasonable in cost. This might become a yearly ritual, after a hectic year I feel refreshed to tackle the weeks leading up to Christmas. As a solo female traveller I felt comfortable and safe and left alone to enjoy the peace. If you stay at this property with your expectations in tact (it’s not luxurious five star) then you will have a wonderful stay. Walking past the large luxurious five star hotels on the beach did not entice me- they were full of people at the pool and loud. I’ve recommended to others and look forward to returning.

Dear Lost_Nomads, Thank you so much for taking the time to share your wonderful experience at our resort. We are delighted to hear that you had a blissful stay and enjoyed the peaceful surroundings of our property, especially the beautiful gardens and serene beach. It’s great to know that you appreciated the 4km beachfront walk and the local cafes for breakfast – sounds like the perfect start to your day! We're glad you found our pools relaxing, and we understand your preference for the quieter one away from the beach. It’s also lovely to hear that our restaurant provided you with satisfying meals, despite some mixed reviews. As an Accor member, we’re happy you were able to enjoy the upgraded Executive room and the amenities provided. We also appreciate your comments about the spa, airport pickup, and other services you utilized – it's fantastic to know they met your expectations. Thank you for recommending our resort to others, and we’re honored that you’re considering returning in the future. We look forward to welcoming you back for another peaceful and rejuvenating stay! Warm regards, Anna Guest Experience

Excellent experience

Customer review rating 4.5/5

Jean Families - Confirmed reviews ALL

Hotel facilities are great with beach activities as the selling point. The bed room are clean. The breakfast is awesome with many choices of menu. The main satisfaction point are the staffs, very friendly with local tourists and/or foreigner. Great choice of holiday with family.

Dear Winda Y., We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Guest Experience

Below my expectations

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Lots of mosquitoes and other bugs inside bedroom and bathroom. Bed sheets are not clean enough. Pillows are mushy and bad quality.

Dear Mr. Alfonsus E., Thank you for sharing your feedback. We're sorry to hear that your stay did not meet your expectations. We take cleanliness and comfort very seriously, and we apologize for the issues you encountered with the mosquitoes, bugs, and the bed linens. We will ensure that our team addresses these concerns promptly to improve the experience for future guests. We also appreciate your comments about the pillows, and we will review the quality of bedding to ensure better comfort. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more pleasant stay in the future. Sincerely, Samuel Theodorus Guest Experience Manager

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Other web-users rate our hotel

  • 770 reviews 9.5/10 Location
  • 1,259 reviews 7.1/10 Room
  • 1,436 reviews 9.2/10 Service
  • 15 reviews 8.9/10 WiFi
  • 674 reviews 7.4/10 Cleanliness
  • 670 reviews 8/10 Food
  • 618 reviews 9.2/10 Beach
  • 499 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.