Mercure Resort Sanur 4 stars

I enjoyed my stay. The resort is looking a bit tired - gardens need more maintenance and new beach towels a must. Staff lovely and breakfast buffet lovely.

From the moment we arrived until our departure we were looked after by the wonderful staff. The food was good too. Loved the setting & the peace surrounding the hotel.

Have stayed here a few times because of the staff mainly. Traveling on my own is always a bit daunting but not if you stay at Mercure. Always obliging and make you feel welcome. Nothing is too much trouble. Great service in the both bars and restaurants. Genius cafe is my favourite place to dine or just for coffee or fresh juices. Very relaxed atmosphere and a great vibe. Many outdoor seating areas to enjoy. Where you can have snacks from the Warung or order off the main menu. Cocktails are a must. With a great happy hour at Genius Cafe every afternoon from 5.00pm.

I could have nice breakfast every morning with fresh air while I enjoyed nice sceneries around, mainly beautiful Sanur beach as well as the garden. Also, the access from Mercure Hotel to other important places, like the Provincial Government offices where I had meeting is easy and near to reach. Furthermore, at night when I went out to find Padang Restaurant (Padang rice, rendang), it is easy and I had enjoyable walking where I could see some activities of tourists in the restaurants and souvenir shops. I hope I can stay in the Mercure hotel next time with longer stay. I plan to bring my family

We stayed only 1 night on our way to Candidasa and north of Bali. So happy with the Mecure that we are planning to stay for a week or so next Bali trip. Good room a,d garden with direct beach access good food, great location.

It was an absolute delight. The resort was everything we hoped for and the staff could not have been more helpful and nothing was a problem. Definitely coming back.

perhaps you need to consider to add water spray next to your toilet seat. my room is designed for 2 single bed which being adjusted into 1 king size bed. yet, the night stall were to far from the bed. so it’s a hassle.

Shower floor did not remove all water, a good sweep would have helped a lot. At breakfast fruits were for some reason tastless and the cabin of those was untidy with moving decks on top. Defects were not too big and we enjoyed our stay.

The room was big, clean and with good air conditioning.

I liked very much. People from hotel were very kindly and helpfull. Very good location. I recomend.

The staff were fabulous, excellent reception, but our room needed several repairs. It really wasn’t up to scratch. I think upgrades and renovations are probably needed to many of the rooms. The pool was not refreshing - way too warm.

We had a very pleasant stay, our welcome was fabulous and all requests met. The spa Balinese massage was fabulous and consistent the second time around, the staff are all pleasant and helpful. The highlight was the massages and the cocktail party, thank you for the invite. The bed was super comfortable and the pillows, and enjoyed the water urn every day. The only improvement I could recommend is new towels, they were old and grey, apart from the last night when you’d ran out of towels until 6pm! We had brand new white fluffy towels delivered to our room then. Only had one breakfast which was quite disappointing by 8.30am had no eggs and the egg station no chef as they had ran out of eggs! Lack lustre breakfast so we ate elsewhere.

Was a pleasant stay. Friendly, helpful staff. Breakfasts were plentiful and fresh. Pool area was nice, although compact, no swim up bar, bar and food next to it. Amenities nearby. The room was lovely, well appointed. Showerhead needs attention as spray is very thin and water shoots everywhere. The mattresses were hard, not very comfortable. A thick bed topper could resolve this.

Excellent location and service. Thanks to Anouck and Karell for their great English and French which help a lot. The 2 swimming pools are superb, the beach as well. Excellent breakfast and bars. I will go back!

Beautiful grounds, hotel spa, cafe and yoga on beach , beautiful walkway along the coast ... no need to go anywhere else.