Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 454 reviews

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Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
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Mercure Resort Sanur - Image 4
Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

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Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telephone
Fax +62 361 287303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  454 reviews

TripAdvisor Rating  4.0/5  3,191 reviews

Certificate of excellence 2024

Wonderful Staff

Customer review rating 4.5/5

Sue Friends - Confirmed reviews ALL

Staff at the Mecure Sanur were wonderful, very friendly and always happy. I loved the atmosphere and service. The beds were hard and not very comfy and rooms were "tired" but the atmosphere made it worthwhile.

Dear Sue, Thank you for taking the time to share your thoughts on your stay at Mercure Resort Sanur. We're thrilled to hear that our staff provided a wonderful experience, and we're working hard to make your feedback a reality. We apologize for any discomfort you experienced with the beds and the condition of the rooms. We are constantly striving to improve our facilities to ensure our guests have a comfortable and enjoyable stay. Your feedback will be shared with our team to help us identify areas for improvement. We would love the opportunity to welcome you back to Mercure Resort Sanur in the future and provide you with a more comfortable experience. Sincerely, Samuel Theodorus Guest Experience Manager

Below average

TripAdvisor rating 3.0/5

Evexxxxx Couples - TripAdvisor review

This hotel is fine, it’s not the cleanest. Very dated and old rooms. The food is below average! The breakfast was awful, no options at all! The pool isn’t very clean and neither are the beds. The staff are friendly and nice. It’s fine for a couple of night stay but wouldn’t spend my whole holiday here.

Dear Evexxxxx, Thank you for sharing your feedback. We are glad to hear that you found our staff friendly and nice. However, we are sorry that your experience with the cleanliness of the hotel, food options, and overall room condition did not meet your expectations. We value all guest input and will certainly review your comments about the pool and breakfast offerings to improve in those areas. We are continuously working on enhancing the guest experience, and your comments will help us make necessary improvements. We appreciate your honesty and hope to welcome you again in the future, with the improvements you mentioned in mind. Best regards, Samuel Theodorus Guest Experience Manager

Heaven in Sanur

TripAdvisor rating 5.0/5

Wanderer60065591156 TripAdvisor review

The road to the hotel is easy to find, breakfast at the restaurant is delicious and the place is very fresh because it is on the beach, all the staff are friendly, even the room service is very good and thorough.In cleaning the room so that its cleanliness is not disturbed. The most recommended place for a vacation 😍😍 Thank you Kartana for being our room cleaner.

Dear Wanderer60065591156 Thank you very much for your wonderfull review of our hotel! We are thrilled to hear that you have enjoyed and had a fantastic experience with us!It's fantastic to know that you enjoyed the convenient location, delicious breakfast, and the freshness of the beachside atmosphere. We're especially happy to hear that Kartana made a positive impression with their excellent room cleaning service — we'll be sure to pass along your kind words to them! We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay. Warm regards, Anna Guest Experience

Great stay

Customer review rating 4.5/5

Mr D. Couples - Confirmed reviews ALL

Booked for 5 nights, had a great stay. Staff were fantastic, really friendly and the breakfasts were amazing. So much variety and so much to choose from. One of the little touches I particularly appreciated was the power point at the bedside table. I could keep my iPad & phone charged! Only down side was that the room was a little dated.

Dear Mr D., Thank you so much for your wonderful feedback! We're thrilled to hear you had a great stay and enjoyed the variety at breakfast, as well as the friendly service from our staff. We're especially glad you found the bedside power outlets convenient for charging your devices—it's the little things that make a difference! We also appreciate your feedback regarding the room's condition. We're continuously working on improvements, and your comments will help us prioritize upgrades for the future. We’d love to welcome you back for another stay soon. Thanks again for sharing your experience! Warm regards, Samuel Theodorus Guest Experience Manager

Laid back resort next to the beach

TripAdvisor rating 5.0/5

HertsOldie Couples - TripAdvisor review

Return visit to this lovely relaxing hotel right on the beach. It's got two good pools and lots of long chairs on the beach.. The rooms in seperate small units dotted around the well maintained wooded grounds. Only snag no lifts but our ground floor room was spacious and comfortable. We didn't use the restaurant but the bar near the beach is good. There are lots of places to eat and drink nearby. Staff are friendly and helpful and there is a good level of security.

Dear HetsOldie Thank you for taking the time to share your experience! We're so glad to hear you enjoyed your return visit to our laid-back resort by the beach. It’s wonderful that you were able to relax by the pools and enjoy the beachfront amenities. We also appreciate your feedback about the room layout and grounds. While we understand the absence of lifts might be an inconvenience for some, we're happy to hear your ground floor room was spacious and comfortable. We hope you had a chance to explore the local dining options, and we're glad to hear that you enjoyed the beach bar! It’s great to know that our staff made a positive impression and that you felt secure during your stay. Thank you again for your kind words. We look forward to welcoming you back for another relaxing stay! Anna Guest Experience

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Other web-users rate our hotel

  • 761 reviews 9.5/10 Location
  • 1,265 reviews 7.1/10 Room
  • 1,455 reviews 9.2/10 Service
  • 15 reviews 8.9/10 WiFi
  • 683 reviews 8.1/10 Food
  • 677 reviews 7.5/10 Cleanliness
  • 622 reviews 9.2/10 Beach
  • 496 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.