Mercure Resort Sanur 4 stars

Love the smiling faces etc

Excellent location Friendly helpful staff The only down side was that we were not located near our friends , that had been requested at the time of reservations- but other than that it was amazing !! Thank you

Lovely hotel set in some beautiful gardens and right on the beach. Rooms are a little dated but generally clean and well maintained. Breakfast is good with lots of choice, both Western and Asian. Can't really recommend the restaurant for lunch or dinner though. When I was there choice was limited and not of very good quality. The staff in the hotel are amazing. Really friendly and helpful. All in all, a good stay.

Always stay at this lovely resort with beautiful rooms and lovey grounds to walk around along with the convenience of being directly on the beach. The food and service at the resort is great and there is a wide choice of other options around the resort within a short walk. All the staff are extremely friendly and always helpful, looking forward to next visit.

Great location with plenty of little cheap restaurants and bars close by. The room was good with a usable balcony with a little table and 2 chairs that overlooked gardens. The cleaning staff, gardening staff & concierge staff were all very friendly.

Great experience at the Mercure, Sanur. Very quiet with a great location. A few steps away from the beach. Friendly service and staff always willing to help. The only downfall is that the rooms are starting to become outdated.

Great location and good facilities Nice for a relaxing breal

Although our greeting was pleasant and the staff willing and helpful throughout, we were most disappointed by the room itself. The gardens being well maintained by friendly gardeners led us through to what looked externally to be a really nice building. However once inside our disappointment was instantaneous, the room was old and tired, it reminded us of one we stayed in 34 years ago at the same location. The A/C was noisy and inefficient and the bed somewhat less than comfortable so we didn't manage to sleep as well as expected or as normal. Totop it off, although no fault of the resort, we had someone try to smash down the door of the unit next to us at 1am. Your staff were quick to respond but it left us sleepless that night. The lock to the balcony was coming out of the wall and the balcony was so small as to be unusable especially so for an 'Executive room' . The Buffett breakfast was great but there was a communication breakdown, we believe, as we booked and paid for our room with breakfast, but were questioned, quite publicly, twice as to whether or not we had paid for breakfast. So to break it down, staff and food, great, Grounds, great. Accommodation poor, definitely in need of some major upgrading on the inside.. Keep the theme but upgrade it. We expected more as ACCOR Members too, so doubly disappointed on the accommodation level.

The staff were welcoming and helpful and the grounds were well kept and had a nice tropical appeal. Externally the buildings typically Balinese from our perspective. However the interior of the room was much less than expected and very disappointing. It was old and dark, the lock on the door to the balcony was almost coming off and the balcony, for an 'executive room', was tiny and almost unusable, except for the squirrel who used it for an evening meal each night. The room really needs to be upgraded, it is practically the same as one we stayed in thirty-four years ago. The bed was not the most comfortable. The A/C was noisy and not really effective and the drinking water dispenser needed to be changed several times before we got one that worked correctly. To top it off we had someone try and beat the door of the unit next to us down with a fire extinguisher at one o'clock in the morning, not the resorts fault, and they did respond quickly, but it just added to our disappointment as we had waited some years for this holiday opportunity. The buffet breakfast was very nice with a good selection and helpful staff. although we did get questioned, publicly, several times as to whether or not we had payed for Breakfast (paid with the booking). Location and proximity to beach and town was okay. The quality of the room does lead us to question the benefit of Membership if this is an example of rooms available under the membership, especially as we upgraded two room evels with this booking. overall disappointed.

Location is good and breakfast is average, but service needs some improvement. When we arrive at hotel for the first time, nobody is welcoming us. Also when we ask the team at tour desk on how to proceed for a check-in, the respond is not so friendly. During the breakfast, one of the team come to our table and inform that our kids (5 year below) need to pay for the breakfast. We are totally so confuse with that.

Staff very friendly, always trying to help with our needs

The Resort offered really good location (at the beach front of Sanur Beach) and close to local restaurants and shops. The staff was really friendly and polite but not helpful when trying to sort out problems. The initial room we were given was very dirty and poorly maintained. We were only offered a different room from the next day. We received some gift vouchers for the hotel restaurant, a nice gesture, but they were very difficult to redeem with the restaurant staff not sure what we can or cannot order (it took 30 minutes of discussion with various staff members to finally order our meal!).

Nice resort with pleasant staff and facilities. Excellent service at the main restaurant, bar and Spa. The SPA staffs are really good professionals. Was a pleasant stay overall. The hotel environment is very pleasant for stay with Kids.

We had a fantastic Christmas at Sanur. The hotel is in a prime location right on the beach and close to numerous restaurants and activities

Noisy aircon, tiny rooms, toilet door is awful and hard to slide