Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 348 reviews

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Mercure Resort Sanur - Image 1
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Mercure Resort Sanur - Image 4
Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

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Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telephone
Fax +62 361 287303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  348 reviews

TripAdvisor Rating  4.0/5  3,148 reviews

Certificate of excellence 2024

An old favourite

TripAdvisor rating 4.0/5

Kiwi2NZ Couples - TripAdvisor review

We have stayed at the Mercure Sanur many times, over many years, drawn by the large rooms, the calm and beautiful tree thronged environment, great beach access, and local shops, bars, restaurants and massage, options We appreciated being housed in a great room that we had requested this stay (because of its view and privacy) and had a very relaxing three night stay. The only negative feed back is that in subtle ways breakfast appears to be slimming down (e.g. a shot glass full of yoghurt ! - my upbringing constrained me from taking the four glasses+ that would make up a regular serve!), and I’m doubtful that any ethnic group felt their usual hotel breakfast expectations were being met. Never the less, we will be back a couple more times before years end, and hoping that the breakfast team lift their game, as in Asian hotels breakfast is usually a treat to look forward to each morning.

Very good service and rooms.

TripAdvisor rating 5.0/5

Keith B TripAdvisor review

Room is very good, very good stay, breakfast is good right on beachfront, gatfens very good, service excellent from mr.kori, he is very helpful and friendly, good checkin service, smiling all the time, couldnt fault service, highly recommended.

Great location for quiet few days

TripAdvisor rating 3.0/5

Kevin C Couples - TripAdvisor review

Room was good, restaurant breakfast and dinner average, not much choice . Service was good though. Wi fi and location excellent. Pool area ok though lacked a bit of attentiveness for drinks etc. sometimes bikes unavailable. Overall experience good

Dear Kevin C, Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to provide your feedback. We are glad to hear that you enjoyed our great location, the quality of the room, and the excellent Wi-Fi. It’s also wonderful to know that you found our service to be good. We appreciate your comments on the restaurant breakfast and dinner options. We are always looking to enhance our menu offerings and will take your feedback into consideration to provide a better variety in the future. Regarding the pool area and bike availability, we apologize for any lapses in service and attentiveness. We are reviewing our procedures to ensure that our pool area is better attended to and that bike availability meets our guests' needs. Thank you for your overall positive remarks. We value your feedback as it helps us improve our services. We look forward to welcoming you back for better experience. With Kindest Regards, Dayu Purba Guest Experience Manager

Great Stay

Customer review rating 5.0/5

Yosep S. Solo - Confirmed reviews ALL

Great overall experience at Mercure Resort Sanur.

Villa resort on Sanur beach

Customer review rating 4.0/5

Alice Families - Confirmed reviews ALL

Although it is old, it feels like it has been well maintained. It was nice that there were two swimming pools and two bars. I booked two rooms and it was nice that they gave me a connecting room. However, it took too long to prepare the room, so I had to wait over an hour to get a room, and then it took a little more time for the connecting room to be ready. It says on the site that check-in is possible at 2 o'clock, but the room is received at 4 o'clock... (check-in at the counter around 2:30) I deducted the score because it was difficult to enjoy the hotel on the day of check-in, but I gave it a high score for the hotel's location, well-maintained rooms, and pretty landscaping.

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Other web-users rate our hotel

  • 680 reviews 9.4/10 Location
  • 1,162 reviews 7.1/10 Room
  • 1,381 reviews 9.2/10 Service
  • 14 reviews 9/10 WiFi
  • 692 reviews 7.9/10 Food
  • 635 reviews 7.7/10 Cleanliness
  • 586 reviews 9.2/10 Beach
  • 436 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.