Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 551 reviews

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Mercure Resort Sanur - Image 1
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Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

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Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telephone
Fax +62 361 287303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  551 reviews

TripAdvisor Rating  3.9/5  3,229 reviews

Certificate of excellence 2024

Fantastic Staff and Location at Mercure in Sanu

TripAdvisor rating 5.0/5

Excursion52435772823 TripAdvisor review

This hotel is amazingly friendly. It has tremdous beach access and x2 very good pools. Highly recommend this hotel as a destination. Also special mention of our lovely host in the dining room, Reno. He was so helpful, always cheerful and a lot of fun. A special mention of Fiona and her assistant chef who hosted a great 'Indonesian Cooking Class' Loads of fun. Will come thru here again.

Dear Excursion52435772823, Thank you so much for your wonderful review and for highlighting our fantastic staff and location! We are absolutely delighted to hear that you found our hotel so friendly and appreciated our tremendous beach access and two lovely pools. Your special mention of Reno in the dining room for his helpfulness and cheerful attitude, as well as Fiona and her assistant chef for the great Indonesian Cooking Class, is truly appreciated. It's always rewarding to know when our team members make a positive impact on our guests' experiences. We are thrilled that you highly recommend Mercure Bali Sanur Resort and we eagerly await your next visit! Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 4.0/5

Shelley D. Friends - Confirmed reviews ALL

The room was clean and spacious, albiet a bit rundown, but all services were great. The Breeze Bar on the beach was our favourite spot. The staff could be more proactive in serving these guests to save them walking to the bar.

Dear Shelley D., Thank you for taking the time to share your experience at Mercure Bali Sanur Resort. We’re glad to hear you enjoyed our beachfront location, the clean and spacious room, and especially your time at The Breeze Bar—it's truly a guest favorite! We also appreciate your constructive feedback regarding the condition of the room and the service at the bar. Your comments have been shared with our team as we continually work to improve both our facilities and our guest experience. Proactive service is something we take seriously, and your input will help us ensure more attentive support moving forward. We hope to have the opportunity to welcome you back and make your next stay even more enjoyable. Warm regards, Samuel Theodorus Guest Experience Manager

Fabulous location and great value

TripAdvisor rating 5.0/5

Lindylouxxoo Families - TripAdvisor review

Mercure Sanur is my go-to hotel in Sanur. Down the southern end of Sanur it is not as busy as the northern end but has everything you needs. It's not a modern hotel and might not be 5 star but fabulous value for money. I love the Balinese style of the rooms and the pools are great (and you never have to fight for a sunbed). Definitely recommend.

Dear Lindylouxxoo, Thank you so much for your continued loyalty and for taking the time to share your experience at Mercure Bali Sanur Resort. We are delighted to hear that our location, Balinese-style rooms, and great value continue to make us your go-to hotel in Sanur. We truly appreciate your feedback and are glad to know you enjoy the relaxed atmosphere, spacious pools, and the ease of finding a sunbed—it's wonderful to hear that our resort has been a comfortable retreat for you. While we are not a modern 5-star hotel, we are committed to providing excellent service and a charming, traditional Balinese experience at a great value for our guests. Thank you again for your recommendation, and we look forward to welcoming you back for another fabulous stay! Warm regards, Samuel Theodorus Guest Experience Manager

Beach wedding, stunning view, exceptional service

TripAdvisor rating 5.0/5

alicehy99 TripAdvisor review

We had our wedding on the beach in front of Mercure, followed by a dinner reception in the garden with 50 guests. The service and overall experience exceeded our expectations. The photos online don’t do it justice—it’s even more beautiful in real life. All the staff we encountered were incredibly friendly and helpful—even our guests gave high compliments. I suppose that’s the famous Balinese hospitality. Our wedding manager, Novi, was outstanding. Communication with her was smooth and effortless from the planning stage to the big day. She was attentive, proactive, and always receptive to my requests, doing her best to accommodate them. On the wedding day, she and her team handled everything seamlessly, allowing my husband and me to fully enjoy the moment without any stress. We also experienced the Balinese couple massage at the Mercure Spa and had a romantic beachfront dinner—both were truly five-star experiences.

Dear alicehy99, Thank you so much for your wonderful review and for choosing Mercure Bali Sanur Resort as the venue for such a special and memorable occasion. We are truly honored to have hosted your beach wedding and garden reception. It brings us great joy to know that the entire experience—from the stunning views and smooth planning process to the exceptional service on the day—exceeded your expectations. Your kind words about our team, especially Novi, will be shared with pride. She and the entire wedding team are passionate about creating unforgettable moments, and your feedback is the best reward they could receive. We’re also delighted you enjoyed the Balinese couple massage and your romantic beachfront dinner—two of our most cherished experiences for couples. On behalf of all of us at Mercure Bali Sanur Resort, we wish you and your husband a lifetime of happiness and love. We hope to welcome you back again soon, perhaps for an anniversary celebration in the future. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 4.5/5

Marlis B. Couples - Confirmed reviews ALL

Die Zimmer sind zwar etwas in die Jahre gekommen, aber sauber und entsprechen dem Standard von Süd-Ost Asien (4*). Die Betten sind sehr bequem. Das Wasser ist nicht trinkbar aber zum Zähneputzen geeignet. Trinkwasser wird vom Hotel täglich zur Verfügung gestellt. Es konnte täglich geduscht werden und immer mit warmen Wasser. Vom Hotel werden auch Pflegeprodukte wie Duschbad und Haarwäsche zur Verfügung gestellt (kostenlos). Das gesamte Personal ist überaus freundlich und hilfsbereit. Das Frühstück ist reichhaltig, über mindestens 4 Sorten Brot, Muffins, Honig, Marmelade Fruchtquark, Obst-und Gemüsebuffet bis hin zu Eiern war alles vertreten. Wer Lust hatte,konnte am frühen Morgen bereits warm essen (Fisch, Kartoffeln,Geflügel, Reis u.a.). Die 3 Kaffeeautomaten haben reibungslos funktioniert und jeder konnte den Kaffee seiner Wahl trinken. An Saft gab es 2 Sorten Fruchtsaft (Orange und Guave) und Wasser. Die Wurst und der Käse ist vielleicht nicht jedermanns Geschmack, aber es gibt genug andere Sachen zur Auswahl. Das Brot war immer frisch und hat sehr gut geschmeckt. Das angebotene Obst hat gewechselt (Wassermelone, Honigmelone, Schlangenfrucht, Orangen, Äpfel, Weintrauben, Mango u.a.) Wer da nichts findet ist selbst schuld. Der Strand ist flachabfallend und damit auch für eingeschränkte Personen sehr gut nutzbar. Ab und zu bringt es mal eine Plastikflasche oder Plastiktüte angeschwemmt, aber damit muss man leben. Am Strand kann bei einem kleinen Händler kühles Bier, Wasser oder Kokosnußmilch erworben werden. Unweit davon macht eine gute Frau frisch gepressten Fruchtsaft (lecker) und das alles für einen schmalen Pfennig. Und wer Lust hat, kann auch eine balinesische Massage in Anspruch nehmen (ist aber nicht mit Thailand vergleichbar). Die Strandpromenade beginnt am Mercure und zieht sich über 6 km hin. Überall sind Gaststätten, Imbisse, Warungs (kleine indonesiche Gaststätten) und Verkaufsstände. In den Warungs kann man sehr gut und preiswert essen, deshalb sollte im Hotel nur Frühstück gebucht werden. Unser Lieblingswarung lag 2 Minuten vom Hotel (Retro Beach) und hat sehr gutes Essen für ein ausgezeichnetes Preis-Leistungsverhältnis angeboten- kann von uns nur empfohlen werden. Die im Hotel angebotenen Ausflüge haben wir nicht in Anspruch genommen und auch nicht die vom Reisebüro. Wir hatten unseren privaten Guide, der sehr gut deutsch gesprochen hat und uns viele Sehenswürdigkeiten dieser schönen Insel nahe gebracht hat. Er war Reiseführer, Dolmetscher und Verhandler bei Händlern für alles. Wir empfehlen ihn deshalb ganz unbürokratisch weiter und teilen auch seinen Kontakt mit (whatsup: +6… John Safri). Wir können diesen liebenswerten Menschen nur weiterempfehlen. Die Insel ist sehenswert und man sollte nicht nur am Strand liegen. Der Straßenverkehr ist etwas chaotisch und für uns sehr gewöhnungsbedürftig. Wen das nicht stört, der kann sich gern einen Roller ausleihen und die Insel erkunden. Wir empfehlen auf alle Fälle die sehenswerten Reisterassen, eine Kaffeeplantage, die Tempelanlage im Nordwesten der Insel an einem Süßwassersee und die Schokoladenfabrik. Schnorcheltouren und Bootsausflüge können auch am Strand gebucht werden, aber meist mit englichen Guides (haben wir nicht gemacht). Wir können das Hotel guten Gewissens weiterempfehlen und würden auch gern wieder hierherkommen. Wir können manche negativen Bewertungen leider nicht teilen. Man sollte sich auch vor Augen halten, dass man nicht in Europa ist und dort eine ständige Luftfeuchtigkeit von um die 80% vorherrscht. Da riecht manches nicht nach Weichspüler, ist aber trotzdem sauber und riecht auch nicht muffig. Unsere Bettwäsche und die Handtücher waren jedenfalls sauber, wenn auch nicht mehr blütenweiß. Also wer Bali bereisen möchte, hat mit dem Hotel Mercure eine gute Wahl getroffen.

Dear Marlis B., Thank you for your very detailed and wonderful review! We are so pleased to hear that you found our hotel to have an excellent location with very good beach access. We appreciate your honest feedback regarding the rooms being a bit older but clean and meeting the standard for South-East Asia (4*). We are glad you found the beds very comfortable and that you appreciated the daily provision of drinking water. It\'s also good to know that you had no issues with showering and always had warm water, as well as the complimentary toiletries. We are especially delighted that you found our entire staff to be extremely friendly and helpful. Your positive comments about our rich breakfast buffet, with its wide selection of bread, muffins, honey, jam, fruit quark, fruit and vegetable buffet, eggs, and warm options, are very much appreciated. We are also glad you found the coffee machines and juice selection satisfactory. We note your comment about the sausage and cheese and are happy there were enough other choices for you. It\'s fantastic to hear that you enjoyed the changing selection of fresh fruit and found the shallow beach very accessible, even for those with limited mobility. We understand the occasional issue with washed-up plastic and appreciate your understanding. Your tips about the local vendors for drinks, fresh juice, and Balinese massage are very helpful for other guests. Thank you for recommending our hotel with a good conscience and for expressing your wish to return. We appreciate you sharing your perspective on some negative reviews and highlighting the humidity in Bali. We are glad you found your bedding and towels clean. We look forward to welcoming you back to Mercure Bali Sanur Resort in the future! Sincerely, Samuel Theodorus Guest Experience Manager

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