Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 286 reviews

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Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

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Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  286 reviews

TripAdvisor Rating  4.0/5  3,123 reviews

Certificate of excellence 2024

Great to be back in Bali at Mercure Sanur Beach

TripAdvisor rating 5.0/5

nmgotravelling TripAdvisor review

3rd time we have stopped here and the fist since covid but was great to be back. The staff are so friendly and helpful and nothing is too much trouble. Stopped in Room 164 our favourite room. Lovely big room and double bed and access to the terrace which overlooks the well kept gardens. A minutes walk to the wonderful beach with plenty of sunbeds and is never busy. 15mins into town but plenty of smaller shops/Warungs only a short walk away. Very quiet area no noise at night Had 2 Spa treatments both 90mins couples massage again brilliant. Thank you too all the staff and looking forward to our return

Dear Nmgotravelling, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your loyalty. We're delighted to hear that you enjoyed your third stay with us at Mercure Sanur Beach, especially after such a long break since COVID. We are thrilled that you found our personalized service and attentiveness the best you have ever experienced. We truly appreciate your compliments about our helpful, kind, and the friendliness of our team. We’re glad you appreciated the convenient access to the beach and the peaceful atmosphere of the area. It's also great to hear that you enjoyed the spa treatments. Thank you for your kind words, and We look forward to welcoming you back where we will continue to exceed your expectations. With Kindest Regards, Dayu Purba Guest Experience Manager

Seafood Buffet - Never Again

TripAdvisor rating 2.0/5

Alicant TripAdvisor review

We didn't stay here but had seen them advertising the Seafood Buffet on a Monday night. My wife decided it would be a good birthday meal and so booked us in. The buffet is right on the beak itself which was a lovely setting however the breeze did make much of the food quite cool if not tepid. The food itself we both thought was very poor. To advertise it as seafood buffet was probably a bit strong. Sure, there was seafood, but the small prawns were black over the charcoal and cooked to the point of being reduced to mostly shell. It was much the same with the odd pieces of fish that were cold, dried out and generally unappealing. There were some nice salads and Potatoe dishes, but we weren't there for salad we paid IDR200,000 each for a seafood buffet. There were deserts however a shot glass full of creamed rice and a jam sponge roll fell somewhat short of the mark. Overall, the worst food experience in our 3 week stay. The least value for money and the least tasty and enjoyable. We have many meals in many other Warungs and restaurants they were all far better and far better value than this.

Dear Alicant, Warmest greetings from Mercure Bali Sanur Resort. Thank you for sharing your feedback about your experience at our Seafood Buffet. We're truly sorry to hear that your visit did not meet your expectations, especially on such a special occasion as a birthday. We apologize for the issue with the food temperature. Being located by the beach can present unique challenges, but we will certainly look into ways to better maintain the warmth of the dishes despite the breeze. We're sorry to hear that the seafood did not meet your expectations. Your comments about the prawns and fish are concerning, and we will be reviewing our cooking processes and quality control to ensure that all seafood is prepared to a high standard. It's sad to learn that you did not feel you received good value for your money. We strive to provide a wide variety of quality dishes, and we're sorry that this was not reflected in your experience. We appreciate your feedback on the desserts and will consider it when reviewing our menu offerings. Your comments are valuable as we work to improve our selections. Alicant, We would love the opportunity to make it up to you. If you are willing, please contact us directly so we can discuss how we might be able to provide a better experience for you in the future. Thank you again for your feedback. We hope to have the chance to serve you better in the future. With Kindest Regards, Dayu Purba Guest Experience Manager ge@mercureresortsanur.com

Would not stay here again

Customer review rating 1.5/5

Amber Families - Confirmed reviews ALL

We were told we had breakfast included and every morning they argued with us and made us try sort it out. Not fun with a baby and a 2 year old in 30 degree plus heat. Really made the stay unenjoyable. The rooms are outdated and smelt of mould. I would not stay again or recommend.

Dear Kirk J./ Amber, Warmest greetings from Mercure Bali Sanur Resort. I'm sorry to hear about your disappointing experience. We sincerely apologize for the inconvenience you faced regarding the breakfast and the condition of the rooms. Your feedback is valuable to us, and we will address these issues immediately to ensure they do not occur in the future. We understand the importance of a comfortable and hassle-free stay, especially with young children. Once again, We cannot express enough how deeply sorry we are for the inconvenience, and we hope to have the opportunity to regain your trust in the future.We would welcome the opportunity to regain your confidence and I invite you to contact me personally at your convenience to arrange a special stay. With Kindest Regards, Dayu Purba Guest Experience Manager ge…

Good experience but really tired rooms

Customer review rating 3.5/5

Ilya Couples - Confirmed reviews ALL

Spent 6 nights at Mercure Sanur. The territory of the hotel is great and green, pools are nice both of them, poolbar is good and not that expensieve, but the rooms are really old and need to be renovated. breakfast area is a bit tired too though the food was ok and one can find anything he needs to get th first meal of the day. Also it was our honeymoon with my wife and we wrote about it in advance. Not that we expected any room improvment for free, but they could have given us at least ticket to one cocktail either plate of fruits eitherone free massage or at least anything. That is the recommendation to the managment. You have tons of fruits during the breakfast , it's not difficult to make a little effort and give your guests feeling of being special during special time of their life

Dear Mr. Ilya E., Warmest greetings from Mercure Bali Sanur Resort Thank you so much for your loyalty and thank you for sharing your experience with us. We're glad to hear that you enjoyed the hotel's beautiful surroundings, pools, and pool bar. On the other hand we apologize for the disappointment you faced with the room condition and breakfast area. Your feedback regarding the need for room renovations and improvements to the breakfast area is duly noted, and we'll take it into consideration as we strive to enhance our facilities. I sincerely apologize for the oversight regarding the honeymoon setup during your stay. Your feedback is invaluable, and we regret any disappointment this may have caused. Rest assured, we'll investigate the matter and take steps to ensure such lapses are avoided in the future. While we regret that your experience did not meet your expectations this time, we hope you will consider giving us another chance in the future to demonstrate our commitment to providing exceptional service. If this could be a possibility, I would welcome your direct communication so I may personally care for your arrangements. With Kindest Regards, Dayu Purba Guest Experience Manager

Beautiful wide beach front location

Customer review rating 4.0/5

Karen B. Couples - Confirmed reviews ALL

We have stayed at the Mercure many times the staff are fantastic the location is the quiet end of Samur , the beachfront is wide with ample lounges and umbrellas.

Dear Mrs. Karen B, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your loyalty and for your detailed feedback. We're delighted to hear that you enjoyed our beautiful beachfront location and the excellent service provided by our staff. Your suggestions regarding the room upgrades are duly noted, and we'll strive to enhance our accommodations. We're thrilled to hear that Dita made such a positive impact on your stay. We'll be sure to pass along your kind words to her. she will sincerely appreciate your kind words. Karen B, nothing would bring us greater joy than to welcome you back when your heart desires. May you find beauty and peaceful place everywhere you go. With Kindest Regards, Dayu Purba Guest Experience Manager

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Other web-users rate our hotel

  • 609 reviews 9.5/10 Location
  • 1,048 reviews 7.7/10 Room
  • 1,255 reviews 9.3/10 Service
  • 17 reviews 8.4/10 WiFi
  • 633 reviews 8.3/10 Food
  • 574 reviews 8/10 Cleanliness
  • 505 reviews 9.3/10 Beach
  • 379 reviews 7.8/10 Breakfast

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