Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 451 reviews

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Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

Take advantage of our Flight + Hotel offers

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Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telephone
Fax +62 361 287303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  451 reviews

TripAdvisor Rating  3.9/5  3,365 reviews

Certificate of excellence 2024

Beautiful resort

TripAdvisor rating 5.0/5

Karar H TripAdvisor review

Good time in Mercure Resort Sanur, I’m here with my brother and my name is Karar Hussain , my brother came from Pakistan and I came from England, we together here at Bali before we are 4 nights in Kuala Lumpur on 9 to 16 Dec we came here with my brother. So it was fantastic experience here at Bali every all of you nice to me. Very kind staff I found here including reception girls and the boys, housekeepers, always ready to help us anytime, which is give me moral support and happiness with their help 24 hours, whenever I needed they will ready to help. My another family will come very soon to this hotel next year

very good

TripAdvisor rating 5.0/5

Sander V TripAdvisor review

Very nice hotel. Clean rooms good service. Very nice staff. Good value Good location , near the beach and shops. Good service

Dear Guest, Thank you for sharing your positive feedback. We are pleased to know that you enjoyed the cleanliness of the rooms, the quality of service, and the friendliness of our team. It is also great to hear that you found the hotel to be good value and appreciated the convenient location close to the beach and nearby shops. Your kind comments are truly appreciated, and we look forward to welcoming you back to Mercure Bali Sanur Resort for another comfortable and enjoyable stay. Warm regards, Samuel Theodorus Guest Experience Manager

Amazing hotel with exceptional service

TripAdvisor rating 5.0/5

Discover05308586117 TripAdvisor review

Great hotel, staff were lovely, all of them greet you with a smile. Rooms were large and cleaned daily. Breakfast was buffet style with plenty of choice, with eggs of your choice, waffles and pancakes. There are two pools at the hotel with a lovely temperature. There are sunbeds on the beach for hotel guests and even on the beach the staff came to ask if you needed any drinks. When I was locked out of my room they helped me right away. All in all a great stay for me and my boys. The location and their friendliness were top notch and I would love to come back again

Dear Guest, Thank you for taking the time to share such a detailed and thoughtful review. We are delighted to know that your stay at Mercure Bali Sanur Resort was a positive and memorable one for you and your boys. It is especially pleasing to hear that the warmth of our team, the comfort and cleanliness of the rooms, and the variety offered at breakfast all contributed to an enjoyable experience. We are also glad that you appreciated the pool facilities, beachfront sunbeds, and the attentiveness of our staff both around the resort and by the beach. Your mention of the prompt assistance provided when you needed access to your room reflects the responsiveness we strive to deliver at all times. Thank you for highlighting our location and the friendliness of the team. We truly value your kind words and look forward to welcoming you and your family back for another relaxing and enjoyable stay. Warm regards, Samuel Theodorus Guest Experience Manager

Lovely staff, beautiful surrounding : ).

TripAdvisor rating 5.0/5

roosv677 TripAdvisor review

Lovely staff who are all extremely kind and helpful. Close to many many facilities and the beach and comfy beds. The frogs around the area are lovely to listen too as well. Enjoy your stay!!!

Dear Guest, Thank you for sharing your lovely feedback. We are delighted to know that the kindness and helpfulness of our team, along with the beautiful surroundings, contributed to an enjoyable stay. It is also wonderful to hear that the comfort of the beds, the convenience of nearby facilities, and the beachfront location added to your experience. The natural sounds around the resort are indeed part of the relaxed atmosphere we aim to create. We truly appreciate your kind words and look forward to welcoming you back to Mercure Bali Sanur Resort for another pleasant and memorable stay. Warm regards, Samuel Theodorus Guest Experience Manager

A very warm welcome!!

TripAdvisor rating 5.0/5

Jeff H TripAdvisor review

Selamat Pagi to you all!! My name is Jeff and I am from Holland! Because of a lot of stress going on here in Holland, I needed a rest so that is why I chose Mercure Resort Sanur for a solo trip during two weeks! After a long delay during my flight and because China Southern Airlines lost my luggage stress was building up! So when I finally arrived at Mercure Resort at 02:00 AM the welcoming from the Staff ( Mr. Yogi and Mr. Bagas and Restaurant employe Mr. Kris Mandira ) made me relaxed again because of the open and warm welcoming by all of them! Also during my stay mostly in the night I could ask them anything if I needed something, like when their shift ended bringing me to the nearest ATM!! I will never forget that!! So my deepest respect and great thanks to those three guys for being profesional and humble and for making my stay the best relaxed vacation ever! Before I forget also a big shout out to my funny friend the poolguy Anta!!! Banjak terima kasih and definitly till next time!!

Dear Jeff, Selamat pagi, and thank you very much for sharing such a heartfelt and meaningful review. We are truly honored that you chose Mercure Bali Sanur Resort as your place to unwind and restore balance during your solo holiday. It is very rewarding to know that, despite a challenging journey, you felt calm and reassured upon your arrival and throughout your stay with us. Your recognition of the warm hospitality and attentiveness shown by Yogi, Bagas, Kris Mandira, and Anta is sincerely appreciated. Their genuine care, professionalism, and willingness to go the extra mile reflect the spirit of service we strive to deliver, especially during moments when guests need comfort and support the most. Your experience will certainly be shared with them as a source of pride and motivation. Thank you once again for your trust and kind words. We are delighted to know that your time with us became a truly relaxing and memorable escape. We very much look forward to welcoming you back for another peaceful stay in Sanur. Warm regards, Samuel Theodorus Guest Experience Manager

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Other web-users rate our hotel

  • 785 reviews 9.5/10 Location
  • 1,274 reviews 7.1/10 Room
  • 1,564 reviews 9.1/10 Service
  • 16 reviews 6.4/10 WiFi
  • 734 reviews 7.7/10 Cleanliness
  • 634 reviews 9.4/10 Beach
  • 544 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.