Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 456 reviews

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Mercure Resort Sanur - Image 1
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Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Direct Beachfront Access in the Heart of Sanur

  • Grand Ballroom around 270 m2 with maximum capacity 285

  • 5 Hectares of Lush Tropical Gardens

  • Two Outdoor Pools

Our accommodation(s)

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Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telephone
Fax +62 361 287303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  456 reviews

Customer review rating 5.0/5

Anang N. I. Families - Confirmed reviews ALL

We are welcoming by deep honest smile at fron office, room with good view and clean, nice breakfast with good choice, friendly staff and clean restaurant. Food was great at lunch and dinner, large pool with good garden sounding area. Definitely back again

Dear Mr. Anang N. i., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to learn that you enjoyed your experience, from the warm welcome at our front office to the comfort and cleanliness of your room. It is especially rewarding to know that you appreciated our breakfast selection, dining experiences, pool area, and garden surroundings. Your kind words about our team mean a great deal to us. I will be sure to share your compliments with all departments, as this will certainly motivate them to continue delivering excellent service. We are also grateful for your loyalty as an ALL – Accor Live Limitless Classic member and truly appreciate your recommendation of our hotel and brand. It was our pleasure to host you and your family, and we very much look forward to welcoming you back again for another perfect stay. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 5.0/5

Kristri S. Solo - Confirmed reviews ALL

A hotel with direct access to the beach, it was so much fun staying at Mercure Sanur. All staff are friendly, the food is delicious, and the ambiance really feels like being in Bali 😊

Dear Ms. Kristri, Thank you very much for your wonderful review and for sharing your memorable experience at Mercure Bali Sanur Resort. We are delighted to know that you enjoyed our direct beach access and had such a fun stay with us. Your kind words about our friendly team, delicious food, and the relaxing Balinese ambiance truly mean a lot to us. We look forward to welcoming you back again soon for another unforgettable stay in Sanur. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 5.0/5

Ethan P. Families - Confirmed reviews ALL

Beautiful grounds, friendly and helpful staff, quiet, walking distance to good restaurants, nice pools with plenty of available sun lounges, and great location next to the beach.

Dear Ethan, Thank you very much for your excellent review and for sharing your experience with us. We are delighted to hear that you enjoyed our beautiful grounds, peaceful atmosphere, pools, and our beachfront location. It is also wonderful to know that our team made you feel welcome with friendly and helpful service. Thank you especially for recognising Brian for his support with your booking changes — we will be happy to share your kind words with him. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back again in the future. Kind regards, Samuel Theodorus Guest Experience Manager

Customer review rating 3.5/5

Nicholas H. Families - Confirmed reviews ALL

Lovely staff and hotel grounds. Good sized pools and decent food. Some cosmetic wear and tear that would be easily addressed if money was allocated like broken serving containers at the buffet and chipped tiles in one of the rooms. Great location on the beach, short walk to some great food options and convenience store. Overall good value for an older resort if you get a good room rate.

Dear Mr. Nicholas H., Thank you for taking the time to share your feedback and for rating your stay. We truly appreciate your balanced comments. It is wonderful to know you enjoyed the friendliness of our team, the resort grounds, our pool facilities, and the overall food offering. We are also pleased that our beachfront location and nearby dining and convenience options contributed positively to your experience. At the same time, we value your observations regarding the cosmetic wear and tear. Your notes about the buffet equipment and the room condition are well received, and I have shared them with the relevant teams for follow-up and improvement. Maintaining our facilities to a high standard is important to us, and feedback like yours helps us prioritize enhancements. Thank you again for highlighting the overall value of the resort. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 5.0/5

Brian S. Families - Confirmed reviews ALL

Warm welcome when we arrived even though it was incredibly late at night. Everything during our stay went smoothly. Staff are amazing.

Dear Brian, Thank you very much for your outstanding review and for awarding your stay a perfect score. It is truly rewarding to know that your experience at Mercure Bali Sanur Resort left such a strong and positive impression. I am delighted to hear that you received a warm welcome upon arrival, even late at night, and that everything throughout your stay flowed smoothly. Your kind recognition of our team means a great deal to us, as their dedication and genuine care are central to the experience we aim to deliver. We truly appreciate your enthusiasm and look forward to welcoming you back again for another memorable stay in Sanur. Warm regards, Samuel Theodorus Guest Experience Manager

Other web-users rate our hotel

  • 818 reviews 9.6/10 Location
  • 1,287 reviews 7/10 Room
  • 1,601 reviews 9.1/10 Service
  • 16 reviews 8/10 WiFi
  • 735 reviews 7.5/10 Cleanliness
  • 675 reviews 9.5/10 Beach
  • 557 reviews 7.8/10 Breakfast

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