Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 463 reviews

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Mercure Resort Sanur - Image 1
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Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Direct Beachfront Access in the Heart of Sanur

  • Grand Ballroom around 270 m2 with maximum capacity 285

  • 5 Hectares of Lush Tropical Gardens

  • Two Outdoor Pools

Our accommodation(s)

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Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telephone
Fax +62 361 287303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  463 reviews

Customer review rating 2.0/5

Moh. S. H. W. Business - Confirmed reviews ALL

overall was not satisfied due to quality of build is run down, shower isn't working properly for the hot water, shower head was leaking all over the place, shower switch toggle recessed in the wall and hard to access, breakfast quality was poor

Dear Bapak Wibi H., Salam hangat dari Mercure Bali Sanur Resort. Terima kasih telah meluangkan waktu untuk berbagi ulasan yang jujur. Sebagai sesama Heartist, masukan Anda sangat berharga bagi kami sebagai bahan evaluasi mendalam untuk meningkatkan standar kualitas properti dan pelayanan kami. Saya memohon maaf yang sebesar-besarnya atas pengalaman yang kurang memuaskan selama Anda menginap. Terkait kendala teknis di kamar mandi. Saya telah meneruskan laporan ini secara langsung kepada tim Engineering untuk segera diperbaiki agar tidak terulang kembali. Mengenai kualitas sarapan dan respon tim Concierge yang kurang membantu, hal ini menjadi perhatian serius bagi kami. Kami berkomitmen untuk selalu memberikan bantuan terbaik bagi tamu kami, dan saya akan melakukan koordinasi internal dengan departemen terkait untuk memastikan setiap staf kami memiliki inisiatif dan solusi yang tepat dalam melayani permintaan tamu, termasuk kebutuhan logistik. Kami sangat menghargai dukungan Anda sebagai bagian dari keluarga besar Accor. Besar harapan kami agar Anda memberikan kesempatan bagi kami untuk menyambut Anda kembali dengan pengalaman yang jauh lebih baik dan sesuai dengan standar Heartist yang kita banggakan. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 3.5/5

Casper I. Solo - Confirmed reviews ALL

The garden instantly made you feel like the hotel was located in a lush but aesthetical jungle. Hotel personel greets you with a smile everywhere. My room had a really, really good bed and cleaning was spotless. On the downside the aircon was leaking water and there was no middle way between really cold, full speed, or not running. The display on the safe was not working. The TV was not working. The shower head was clogged. But that didn't spoil my experience. Technicians quickly showed up to fix whatever problem came up.

Dear Casper I., Thank you for taking the time to share such a detailed and constructive review of your stay. We are delighted that our lush, jungle-like gardens and the genuine smiles of our team made you feel welcome from the very beginning. It is also wonderful to hear that you found your bed exceptionally comfortable and our housekeeping standards to be spotless. I sincerely apologize for the technical challenges you faced with the air conditioning, safe, and TV. While I am glad our technicians were quick to assist, I understand how these recurring issues can be a distraction. We are currently reviewing our room maintenance checklists—specifically regarding showerheads and AC controls—to ensure a more seamless stay for future guests. Your feedback regarding our culinary offerings and tours is incredibly valuable. I have shared your comments with our Executive Chef to improve the variety and availability of our buffet selections and beachside snacks, such as the fresh fruit platters you suggested. Furthermore, we are looking into how we can better communicate our restaurant’s lunch and a la carte options to guests earlier in their stay. We appreciate your honesty and your adventurous spirit in trying the diving trip! We would love the chance to welcome you back—perhaps for a longer stay next time—to show you the improvements we’ve made. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 5.0/5

Annette B. Couples - Confirmed reviews ALL

We had a wonderful stay at Mercure Resort Sanur. The room was quiet and comfortable. They have beautiful gardens and 2 pools. The breakfast had a good variety and was delicious. Special thanks to the manager Satya who was extremely friendly and helped us with everything we needed.

Dear Annette, Thank you for your perfect rating and for sharing such a wonderful summary of your stay. We are delighted that you found our beachfront location, quiet rooms, and beautiful gardens to be the perfect setting for your visit. I am especially pleased that you highlighted the variety of our breakfast and the service provided by Satya. He is a valued member of our management team, and I will be sure to share your kind words with him; he will be thrilled to know his friendly assistance made such a difference. Regarding our towel policy, we appreciate your cooperation with our sustainability efforts. By only replacing towels left on the floor, we are able to work together with our guests to reduce water and chemical consumption, helping us protect the beautiful environment here in Sanur. We look forward to welcoming you back to Mercure Bali Sanur Resort for another exceptional stay soon. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 5.0/5

Jan L. Couples - Confirmed reviews ALL

Second home for more than 25 year

Dear Pak Jan, Thank you for your incredible loyalty and for choosing Mercure Bali Sanur Resort as your "second home" for more than 25 years. It is a profound honor for us to have been a part of your journey for over a quarter of a century. The enduring relationship we share with guests like yourself is what truly defines the spirit of our resort. Knowing that we have provided a consistent sense of belonging and comfort for so many years is the greatest compliment our team could receive. It is always a privilege to welcome you back, and we look forward to many more years of hosting you here in Sanur. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 5.0/5

Julie R. Families - Confirmed reviews ALL

Our stay at the Mercure Sanur was amazing! It was perfect for our family of three, the resort itself was great and right next to a playground and the beach which is handy when travelling with a toddler! The room was spacious and the resort had a really peaceful vibe. But my favourite part- the people! The staff was simply amazing always taking time out of their days to engage with our son and making him feel welcome! We unfortunately experienced a medical emergency which prevented us from leaving Bali as planned and Mercure staff and management were so supportive. They were so understanding of our situation, extended our stay (in the same room too) and kept in touch throughout the hospitalisation of our son. Upon our return we were made feel extra welcomed, staff checked on our son and made sure we had everything we needed. I can’t thank everyone enough and will be forever grateful for everything!

Dear Julie, Thank you so much for your heartwarming review and for your incredible rating. We are delighted that our beachfront location and family-friendly atmosphere provided the perfect setting for your stay with your toddler. I am deeply moved by your kind words regarding our support during your medical emergency. In moments of distress, our primary goal is to ensure our guests feel safe and cared for, and I am glad we could provide a sense of stability by coordinating your room extension and keeping in touch during your son’s hospitalization. Knowing that your family felt welcomed and supported upon your return means a great deal to me personally and to the entire management team. Your gratitude is the most meaningful reward we could receive. We are so pleased to hear that your son is doing better, and we look forward to the pleasure of welcoming your family back to your home in Sanur under much happier circumstances in the future. Warm regards, Samuel Theodorus Guest Experience Manager

Other web-users rate our hotel

  • 829 reviews 9.5/10 Location
  • 1,253 reviews 6.8/10 Room
  • 1,593 reviews 9.1/10 Service
  • 17 reviews 6.5/10 WiFi
  • 707 reviews 7/10 Cleanliness
  • 693 reviews 9.4/10 Beach
  • 572 reviews 7.5/10 Breakfast

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