Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 227 reviews

Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
Mercure Resort Sanur - Image 3
Mercure Resort Sanur - Image 4


ALLSAFE approved hotel

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar

GPS:-8.710925, 115.25405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  227 reviews

TripAdvisor Rating  4.0/5  3,071 reviews

Certificate of excellence 2023

Great family holiday

Customer review rating 4.5/5

Michelle Families - Confirmed reviews ALL

We had a great holiday, grounds were tropical and beautiful, staff friendly and accommodating. Rooms were big, clean and recently renovated with adjoining rooms if needed. Plenty of options for breakfast.

Dated hotel, rooms especially bathrooms need renovating.

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Pools were very warm and not refreshing.

Dear Margaret F., Sunny greetings from Mercure Bali Sanur Resort. Thank you very much for your loyalty and for sharing your feedback with us. We apologize for the aspects of your stay that fell short of expectations. We take your comments seriously and will review our rooms, bathrooms, and pool temperatures to address these concerns. Our aim is to provide a comfortable and refreshing experience, and we regret that we did not meet this standard during your visit. Your insights are invaluable, and we will use them to make improvements. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future With Kindest Regards, Dayu Purba Guest Experience Manager

Great Location, Great Staff

Customer review rating 5.0/5

Grant K. Families - Confirmed reviews ALL

I spent three weeks relaxing at the hotel. Very pleasant. My wife stayed for the first week and I had the remaining two weeks on my own.

Dear Mr. Grant K., Sunny greetings from Mercure Bali Sanur Resort. Thank you very much for your loyalty. and thank you for sharing your wonderful experience! We're delighted that you found our location great and our staff exceptional during your three-week stay. The best path towards discovery is to lose yourself in the service of others. Our staff is truly heroes and It's fantastic to hear that the rooms were cleaned daily, and you appreciated the sanitation measures in place. We're especially pleased that our staff made you feel valued and went the extra mile. Your platinum status perks were our pleasure to provide. We look forward to welcoming you back for another relaxing stay. May God always provide you the most precious thing in life. Health, love , joy peach and happiness. With Kindest Regards, Dayu Purba Guest Experience Manager

Location, location, location!

TripAdvisor rating 3.0/5

Cynthia S TripAdvisor review

We had read reviews that the resort was a little tired but selected to stay here due to the beach location. Even with our expectations ready - we were still slightly disappointed. Our room was large but the bed hard (simply needed a mattress topper) but the bathroom linen was old and frayed and we weren't given a bath matt (definitely needed as water sprayed everywhere). Several times we didn't receive bottled water in our room and had to call reception. Breakfast was average with the need for an additional toaster and the queue for freshly cooked eggs was too long most mornings. We ate dinner at the resort a few times and were disappointed - at the seafood bbq and show the seafood was limited and not descaled properly. Whilst the drinks were reasonably priced, the cocktails were not good. They could also have more staff offering drinks by the pool and on the beach. The larger of the two pools gets quite warm in the afternoon and whilst there were a good number of chairs by the pool and at the beach, it was frustrating that they allowed people to reserve the lounges for several hours whilst they went off to do something else. We did hire a couple of bikes one day ($5AUD each - cheap!) which was great. We also attended the Halloween beach party which was fun and well set up - again, the food was a little basic and drinks average. The positives of this venue - friendly staff, great location to the beach, shops and restaurants, large rooms and pools. They were updating some of the thatched roofs while we were there so hopefully some maintenance and updating will bring this venue back to it's former glory.

Dear Cynth72, Thank you very much for the insightful feedback of your recent stay. First and foremost, we would like to express our most sincere apology for the issues you encountered, and we take your comments seriously. Your insights about the room amenities, breakfast, and dining experiences are valuable, and we will review and address these areas for improvement. We're currently undergoing updates, including maintenance and enhancements, to restore the venue to its best. On a bright note, we’re pleased your acknowledgment of the positive aspects such as the friendly staff, ideal location, and spacious rooms and pools. Cynth72, ones again thank you for your thoughtful review and we would truly cherish the opportunity to welcome you back to create new and lasting memories. With Kindest Regards, Dayu Purba Guest Experience Manager

As always the staff very helpful

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The rooms are very run down and tired, they are not up to Mercure standard

Dear Mr. Alexander T., Warmest greeting from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback with us. We appreciate your kind words about our helpful staff, particularly recognizing Gena for her excellence in service. We also want to express our sincere apologies for any disappointment you experienced during your stay. We take your concerns seriously, especially regarding the condition of the rooms, and the breakfast. Your comments are valuable to us, and we are actively working to address the issues you raised. Renovation plans for the rooms are being reviewed to bring them up to the high standards expected of a Mercure property. Additionally, we are looking into ways to enhance our online check-in process for a smoother experience. We are equally concerned about the feedback regarding the breakfast service and hygiene. Rest assured, we are taking immediate steps to address these matters with our team and make necessary improvements to ensure a more satisfying dining experience. Your insights provide us with an opportunity to learn and grow, and we thank you for bringing them to our attention. We hope you'll give us another chance to provide you with the exceptional experience that aligns with Mercure standards. With Kindest Regards,, Dayu Purba Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 466 reviews 9.6/10 Location
  • 764 reviews 7.6/10 Room
  • 966 reviews 9.2/10 Service
  • 15 reviews 8/10 WiFi
  • 477 reviews 8.3/10 Food
  • 419 reviews 9.3/10 Beach
  • 418 reviews 8/10 Cleanliness
  • 293 reviews 7.7/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Denpasar