Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 286 reviews

Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
Mercure Resort Sanur - Image 3
Mercure Resort Sanur - Image 4

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  286 reviews

TripAdvisor Rating  4.0/5  3,123 reviews

Certificate of excellence 2024

True, great location.

Customer review rating 4.5/5

Otaff Solo - Confirmed reviews ALL

Was a great stay. ALL the staff were friendly & helpful, from front desk to restaraunt to porters, airport drivers & security ... like I said ALL.

Lovely, old resort

Customer review rating 5.0/5

Tersia C. Couples - Confirmed reviews ALL

Rooms are huge but unfortunately only one window for daylight in the unit. Furniture very dated but worked. Breakfast was overall very nice. Only negative was the drinks served and not real fruit juices. There used to be a regular shuttle to a big shopping centre and it’s sorry that it was stopped as the resort is very far south. Lovely beach but if you want to swim, I suggest bring water-shoes as the sand is not very soft there. Swimming towels were in very bad condition and should have been replaced long ago. In general we enjoyed our stay very much with lovely staff.

Dear Mrs. Tersia C., Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your loyalty and for sharing your feedback with us. We're glad to hear that you enjoyed your stay overall. We appreciate your comments about the room size and breakfast. We apologize for any inconvenience regarding the lack of natural light in the room and the dated furniture. Your feedback about the drinks and swimming towels is duly noted, and we will work on improving these aspects to enhance the guest experience. Regarding the shuttle service, we regret any inconvenience caused by its discontinuation. We will review this matter with our management team for future consideration. We're pleased to hear that you enjoyed the lovely beach and encountered friendly staff during your stay. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future. With Kindest Regards, Dayu Purba Guest Experience Manager

Good stay

Customer review rating 3.5/5

Ruth S. Couples - Confirmed reviews ALL

Our room was good except the seats although beautiful and traditional are extremely uncomfortable and I couldn’t sit in them for more than 5 minutes. Hotel staff are all very polite and try to help when they can, but a number of times our enquires could not be answered partly because of the language barrier but also because staff just didn’t know the answer.

Dear Mr. Ruth S., Warmest greetings from Mercure Bali Sanur Resort. Thank you very much for your loyalty and for sharing your feedback with us. We're pleased to hear that overall you had a good stay. We apologize for the discomfort caused by the seats in your room; your input regarding the need for more comfortable seating is duly noted. Additionally, we appreciate your kind words about our polite staff, although we apologize for any inconvenience caused by language barriers and unanswered inquiries. We will work on improving our staff's knowledge and communication skills. Your suggestions regarding room location, extra amenities like a toaster, and pet policies are valuable, and we will take them into consideration to enhance our guests' experience. We hope to have the opportunity to welcome you back for an even better stay in the future. With Kindest Regards, Dayu Purba Guest Experience Manager

No special treatment for Accor Member

Customer review rating 1.5/5

Leanne S. Friends - Confirmed reviews ALL

Had to wait 2.5 hours for our room to be ready. Room was dated, sheets were near see through and room musty.

Dear Mrs. Leanne S., Warmest greetings from Mercure Bali Sanur Resort. Thank you for your loyalty and for sharing your experience with us. We apologize for the inconvenience you faced during your stay, including the wait for your room and the condition of the room. Your feedback is valuable, and we will use it to improve our services and facilities. We appologize for the treatment of Accor Members and the payment process did not contribute for your better experience. Please rest assured we will address these issues to ensure a better experience for our guests in the future. We are truly regretful Mercure Bali Sanur Resort did not live up to your expectations. This is certainly not the standard we aspire to and for this we apologize. If there’s a possibility of you returning to Sanur it would be our greatest ambition to regain your confidence and I encourage you to contact me directly so I may personally assist you. With Kindest Regards, Dayu Purba Guest Experience Manager ge…

Well located with Great Friendly Staff

Customer review rating 4.0/5

Mick Couples - Confirmed reviews ALL

The location was Fantastic, staff were excellent, looks like the Resorts is on the older side and needs a freshen up, but seems maintenance is under way throughout the resort. My only disappointment was the level of room cleanliness, cleaning seemed a bit superficial. Overall was a good relaxing experience.

Dear Mr. Michael B., Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your loyalty. We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. We're delighted to hear that you appreciated our fantastic location and excellent staff. We apologize for any inconvenience caused by the cleanliness of your room and bathroom; your feedback regarding room servicing and cleanliness is duly noted. We will work diligently to ensure that our cleaning standards are improved to meet your expectations. Your input is valuable to us, and we will take steps to enhance our cleaning procedures to provide a more satisfying experience for our guests. We hope to have the opportunity to welcome you back for an even better stay in the future. With Kindest Regards, Dayu Purba Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 616 reviews 9.4/10 Location
  • 1,066 reviews 7.6/10 Room
  • 1,270 reviews 9.2/10 Service
  • 16 reviews 8.6/10 WiFi
  • 643 reviews 8.2/10 Food
  • 586 reviews 8/10 Cleanliness
  • 515 reviews 9.2/10 Beach
  • 386 reviews 7.8/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Denpasar