Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 458 reviews

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Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

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Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  458 reviews

TripAdvisor Rating  3.9/5  3,398 reviews

A great place to stay especially if you are en route to the airport..

TripAdvisor rating 5.0/5

traceyrussell2 TripAdvisor review

This my last night before returning back to the UK. The hotel is only about 25 mins from the airport as long as the traffic is ok so it was a perfect last evening, I wished I had a bit more time here to be honest. The hotel is on the beachfront with a great bar on the beach too.. with plenty of sunbeds it was so nice to watch that sun disappear here.. the staff were lovely, a special mention to Hendra who showed me around the grounds on the way to my room, thankyou Hendra, most helpful. I ate dinner here which was so good then breakfast had so much choice! The sunset is beautiful here, worth getting up early for!! The room was a really good size and yes it is a little dated but more than comfortable with hairdryer, tea coffee, kettle and milk on request ! Thankyou

Paradise on Bali!

TripAdvisor rating 5.0/5

Curiosity67526941090 TripAdvisor review

Very nice family room. Charming and efficient service. Excellent food and special dinner buffets. Very good and professional staff working in the Spa.

Reasonable beachside resort at the western end of Sanur Beach

TripAdvisor rating 3.0/5

BradJill TripAdvisor review

Mercure has a fairly large resort at the western end of Sanur Beach. We recently stayed at this hotel property and were well received upon arrival. Allowed to check in a couple hours early, we found the lobby area spacious and check-in staff very friendly. The property grounds include a couple of small local temples, two swimming pools and restaurants along with a beach bar where you can enjoy beachfront drinks and food orders. Our rooms were all just fine, spacious, comfy beds, TV, safe, good A/C and wifi that worked perfectly. Rooms included sitting chair, some desk space, balcony facing the inner grounds of the property and spacious bathrooms stocked with toiletries and good shower water pressure. All in all, Mercure is a good mid-range property at Sanur if seeking comfortable and affordable hotel options right on the beach. Plenty of restaurants, cafes and coffee shops nearby and directly on the beach. The property is roughly 20 minute ride from the airport when traffic is cooperative as well, making it a good place to stay during your last night in Bali if you have a morning flight to catch.

Dear Valued Guest, Thank you very much for taking the time to share your wonderful feedback. We are truly pleased to know that you enjoyed your stay with us and that you felt warmly welcomed upon arrival. It is especially encouraging to hear that you appreciated the early check-in, our spacious lobby, and the friendliness of our team. We are also delighted that you enjoyed the resort facilities, including the swimming pools, restaurants, and beach bar, as well as the comfort of your room and the reliable Wi-Fi. Thank you again for choosing Mercure Sanur. It would be our great pleasure to welcome you back for another relaxing stay in the future. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 3.5/5

Nicholas H. Families - Confirmed reviews ALL

Lovely staff and hotel grounds. Good sized pools and decent food. Some cosmetic wear and tear that would be easily addressed if money was allocated like broken serving containers at the buffet and chipped tiles in one of the rooms. Great location on the beach, short walk to some great food options and convenience store. Overall good value for an older resort if you get a good room rate.

Customer review rating 5.0/5

Brian S. Families - Confirmed reviews ALL

Warm welcome when we arrived even though it was incredibly late at night. Everything during our stay went smoothly. Staff are amazing.

Dear Brian, Thank you very much for your outstanding review and for awarding your stay a perfect score. It is truly rewarding to know that your experience at Mercure Bali Sanur Resort left such a strong and positive impression. I am delighted to hear that you received a warm welcome upon arrival, even late at night, and that everything throughout your stay flowed smoothly. Your kind recognition of our team means a great deal to us, as their dedication and genuine care are central to the experience we aim to deliver. We truly appreciate your enthusiasm and look forward to welcoming you back again for another memorable stay in Sanur. Warm regards, Samuel Theodorus Guest Experience Manager

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Other web-users rate our hotel

  • 804 reviews 9.5/10 Location
  • 1,269 reviews 7/10 Room
  • 1,579 reviews 9.1/10 Service
  • 17 reviews 8.1/10 WiFi
  • 723 reviews 7.5/10 Cleanliness
  • 660 reviews 9.4/10 Beach
  • 544 reviews 7.7/10 Breakfast

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