Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 455 reviews

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Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Direct Beachfront Access in the Heart of Sanur

  • Grand Ballroom around 270 m2 with maximum capacity 285

  • 5 Hectares of Lush Tropical Gardens

  • Two Outdoor Pools

Our accommodation(s)

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Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  455 reviews

Customer review rating 5.0/5

Alyssa M. E. Couples - Confirmed reviews ALL

Everyone was so welcoming especially the reception staffs. They were always smiling and very helpful. Stayed 5 days then left came back after a week and stayed before our flight. As a heartist myself I can definitely say that everyone embodies being a heartist.

Dear Alyssa, Thank you for your wonderful review and for choosing to stay with us twice during your travels. It is truly an honor to receive such high praise from a fellow Heartist, as we understand the level of passion and dedication that defines our shared culture of hospitality. I am personally touched by your special mention. It was a sincere pleasure to assist you, and I will be sure to share your kind words with the reception team and our trainees. Knowing that their smiles and helpfulness were the highlight of your trip is the greatest reward we could ask for. We appreciate your candid feedback regarding the room décor. While we embrace our traditional charm, we are constantly working to ensure our facilities remain clean and comfortable for every guest. We look forward to welcoming you back "home" to Sanur whenever your travels bring you back to Bali. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 5.0/5

Ferry I. Families - Confirmed reviews ALL

The Hotel environment was excellent..room was Amazing and awesome..just like Homy for Us

Dear Bapak Ferry, Welcome back to Mercure Bali Sanur Resort. It is an absolute pleasure to receive such a glowing review and to know that we remain your preferred "home away from home" whenever you visit Bali. I am delighted that you continue to find our quiet atmosphere and beachfront location to be the perfect setting for your travels. Providing a consistently "amazing and awesome" experience is our primary goal and knowing that our accommodations and tranquil environment stand out so positively for you is truly rewarding. Moreover, thank you for your kind words regarding our team members across the Restaurant, Bar, Front Office, and housekeeping departments. I wholeheartedly agree that our staff are our greatest assets, and I will be sure to share your high praise with the entire team as a testament to their hard work and dedication. We look forward to many more "couple's time" visits from you and are honored to be your top choice in the Accor family. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 5.0/5

Anang N. I. Families - Confirmed reviews ALL

We are welcoming by deep honest smile at fron office, room with good view and clean, nice breakfast with good choice, friendly staff and clean restaurant. Food was great at lunch and dinner, large pool with good garden sounding area. Definitely back again

Dear Mr. Anang N. i., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to learn that you enjoyed your experience, from the warm welcome at our front office to the comfort and cleanliness of your room. It is especially rewarding to know that you appreciated our breakfast selection, dining experiences, pool area, and garden surroundings. Your kind words about our team mean a great deal to us. I will be sure to share your compliments with all departments, as this will certainly motivate them to continue delivering excellent service. We are also grateful for your loyalty as an ALL – Accor Live Limitless Classic member and truly appreciate your recommendation of our hotel and brand. It was our pleasure to host you and your family, and we very much look forward to welcoming you back again for another perfect stay. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 5.0/5

Kristri S. Solo - Confirmed reviews ALL

A hotel with direct access to the beach, it was so much fun staying at Mercure Sanur. All staff are friendly, the food is delicious, and the ambiance really feels like being in Bali 😊

Dear Ms. Kristri, Thank you very much for your wonderful review and for sharing your memorable experience at Mercure Bali Sanur Resort. We are delighted to know that you enjoyed our direct beach access and had such a fun stay with us. Your kind words about our friendly team, delicious food, and the relaxing Balinese ambiance truly mean a lot to us. We look forward to welcoming you back again soon for another unforgettable stay in Sanur. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 5.0/5

Ethan P. Families - Confirmed reviews ALL

Beautiful grounds, friendly and helpful staff, quiet, walking distance to good restaurants, nice pools with plenty of available sun lounges, and great location next to the beach.

Dear Ethan, Thank you very much for your excellent review and for sharing your experience with us. We are delighted to hear that you enjoyed our beautiful grounds, peaceful atmosphere, pools, and our beachfront location. It is also wonderful to know that our team made you feel welcome with friendly and helpful service. Thank you especially for recognising Brian for his support with your booking changes — we will be happy to share your kind words with him. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back again in the future. Kind regards, Samuel Theodorus Guest Experience Manager

Other web-users rate our hotel

  • 822 reviews 9.5/10 Location
  • 1,250 reviews 6.8/10 Room
  • 1,588 reviews 9.1/10 Service
  • 17 reviews 6.9/10 WiFi
  • 710 reviews 7.2/10 Cleanliness
  • 682 reviews 9.4/10 Beach
  • 563 reviews 7.5/10 Breakfast

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