Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 537 reviews

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Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
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Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telephone
Fax +62 361 287303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  537 reviews

TripAdvisor Rating  3.9/5  3,214 reviews

Certificate of excellence 2024

Great location, lovely stay.

Customer review rating 5.0/5

Alex Couples - Confirmed reviews ALL

Dear Alex, Thank you for taking the time to share your feedback. We are delighted to hear that you had an enjoyable stay with us at Mercure Bali Sanur Resort. It is wonderful to know that our prime location, the cleanliness of the rooms, and the attentive service provided by our team contributed to your experience. Your kind words are truly appreciated, and we will be sure to pass on your compliments to the entire team. We look forward to the opportunity to welcome you back for another exceptional stay. Sincerely, Samuel Theodorus Guest Experience Manager

Completely satisfied

Customer review rating 5.0/5

Rodger R. Solo - Confirmed reviews ALL

Dear Rodger R., Thank you for sharing your wonderful feedback. We are thrilled to hear that you were completely satisfied with your stay at Mercure Bali Sanur Resort. It’s fantastic to know that you found our hotel clean and hygienic, and that our friendly and supportive staff made a positive impression. We’re also pleased that you enjoyed our breakfast and evening buffet specialty meals. Your satisfaction is our top priority, and your kind words motivate us to continue providing excellent service. We look forward to welcoming you back in the future! Warm regards, Samuel Theodorus Guest Experience Manager

Beautiful resort

Customer review rating 5.0/5

Tutdi Families - Confirmed reviews ALL

Dear Tutdi, Thank you so much for your wonderful review! We are thrilled to hear that you had an enjoyable stay at our resort and that our location, smooth check-in process, and clean rooms contributed to your experience. It’s especially rewarding to know that you were satisfied with the service provided by Rina, Anna, and myself. We will be sure to share your kind words with them, as they will be grateful to know they made a positive impact on your stay. We are also pleased that you enjoyed our breakfast and the room upgrade. We look forward to welcoming you back to Mercure Bali Sanur Resort for another memorable visit. Warm regards, Samuel Theodorus Guest Experience Manager

Bali trip March 2025

TripAdvisor rating 3.0/5

Ethan F TripAdvisor review

Dear L6446WFethanf, Thank you for taking the time to share your feedback. We're glad to hear that you found your room and bedding comfortable, and we’re happy that the location and setting of the hotel contributed positively to your stay. We also appreciate you bringing the issues with the WiFi, TV, and staff’s understanding of the situation to our attention. We sincerely apologize for the inconvenience you experienced, particularly with the disturbance in the early hours. This is certainly not the level of service we aim to provide, and we will review our processes to prevent similar situations in the future. We regret that your dining experience did not meet expectations. Your comments about the restaurant and the buffet are valuable, and we’ll work with our team to ensure that the quality and hygiene are improved going forward. While we are pleased to hear that you felt the overall value for money was good, we appreciate your suggestions and will continue to strive to offer a more enjoyable experience for all our guests. We hope to welcome you back in the future and provide you with a more seamless experience. Warm regards, Samuel Theodorus Guest Experience Manager

amazing stay

TripAdvisor rating 5.0/5

606intanc TripAdvisor review

Dear 606intanc, Thank you so much for your kind words! We are thrilled to hear that you had an amazing stay and enjoyed the service, friendly staff, and beautiful views. We're especially happy that Yasa made such a positive impact on your experience—he will be delighted to hear your praise! It's wonderful to know that you appreciated the atmosphere, and we can't wait to welcome you back for another memorable visit. Thank you again for sharing your experience, and we look forward to hosting you in the future! Warm regards, Samuel Theodorus Guest Experience Manager

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Other web-users rate our hotel

  • 785 reviews 9.5/10 Location
  • 1,324 reviews 7.1/10 Room
  • 1,513 reviews 9.2/10 Service
  • 16 reviews 8.2/10 WiFi
  • 714 reviews 7.6/10 Cleanliness
  • 621 reviews 9.2/10 Beach
  • 518 reviews 7.8/10 Breakfast
  • 11 reviews 4.7/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.