Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 461 reviews

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Mercure Resort Sanur - Image 1
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Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Direct Beachfront Access in the Heart of Sanur

  • Grand Ballroom around 270 m2 with maximum capacity 285

  • 5 Hectares of Lush Tropical Gardens

  • Two Outdoor Pools

Our accommodation(s)

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Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telephone
Fax +62 361 287303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  461 reviews

Customer review rating 5.0/5

Jan L. Couples - Confirmed reviews ALL

Second home for more than 25 year

Dear Pak Jan, Thank you for your incredible loyalty and for choosing Mercure Bali Sanur Resort as your "second home" for more than 25 years. It is a profound honor for us to have been a part of your journey for over a quarter of a century. The enduring relationship we share with guests like yourself is what truly defines the spirit of our resort. Knowing that we have provided a consistent sense of belonging and comfort for so many years is the greatest compliment our team could receive. It is always a privilege to welcome you back, and we look forward to many more years of hosting you here in Sanur. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 5.0/5

Julie R. Families - Confirmed reviews ALL

Our stay at the Mercure Sanur was amazing! It was perfect for our family of three, the resort itself was great and right next to a playground and the beach which is handy when travelling with a toddler! The room was spacious and the resort had a really peaceful vibe. But my favourite part- the people! The staff was simply amazing always taking time out of their days to engage with our son and making him feel welcome! We unfortunately experienced a medical emergency which prevented us from leaving Bali as planned and Mercure staff and management were so supportive. They were so understanding of our situation, extended our stay (in the same room too) and kept in touch throughout the hospitalisation of our son. Upon our return we were made feel extra welcomed, staff checked on our son and made sure we had everything we needed. I can’t thank everyone enough and will be forever grateful for everything!

Dear Julie, Thank you so much for your heartwarming review and for your incredible rating. We are delighted that our beachfront location and family-friendly atmosphere provided the perfect setting for your stay with your toddler. I am deeply moved by your kind words regarding our support during your medical emergency. In moments of distress, our primary goal is to ensure our guests feel safe and cared for, and I am glad we could provide a sense of stability by coordinating your room extension and keeping in touch during your son’s hospitalization. Knowing that your family felt welcomed and supported upon your return means a great deal to me personally and to the entire management team. Your gratitude is the most meaningful reward we could receive. We are so pleased to hear that your son is doing better, and we look forward to the pleasure of welcoming your family back to your home in Sanur under much happier circumstances in the future. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 4.0/5

Jodi M. Couples - Confirmed reviews ALL

very good, rooms were nice bath rooms could do with a update. the grass area at front of unit was full of thorns from the tree about and you could walk on the grass without getting thorns in you feet that hurt for days.

Dear Jodi, Thank you for your generous rating and for taking the time to share your experience with us. We are pleased to hear that you enjoyed our guest rooms and had a very good stay overall. We appreciate your honest feedback regarding the bathrooms; we recognize that maintaining a modern standard is essential, and your comments have been noted as we plan for future property enhancements. I am particularly concerned to hear about the thorns on the lawn area in front of your unit. Please accept our sincere apologies for the discomfort this caused. Our landscaping team has been alerted to this issue to ensure that the grounds are meticulously cleared of any natural debris from the surrounding trees, ensuring our garden areas remain safe and enjoyable for all our guests to walk on. We value your feedback as it helps us improve, and we hope to have the pleasure of welcoming you back for an even more comfortable experience in the future. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 4.5/5

Simon W. D. Couples - Confirmed reviews ALL

I love this place. Beautiful surroundings, large comfortable rooms, good restaurant & old world charm. Not to forget the staff, they are super helpful and so welcoming. 😊

Dear Simon D., Thank you for your wonderful review and for such a generous sentiment. We are thrilled to hear that you find our resort so close to perfection. It is a pleasure to know that you appreciated our "old world charm" and the tranquil beauty of our surroundings. We take great pride in maintaining that authentic Balinese atmosphere, and I am delighted that our spacious rooms and restaurant contributed to your enjoyment. Our team will be heartened by your kind words; being helpful and welcoming is at the core of what we do, and knowing we made your stay special is our greatest reward. We look forward to welcoming you back to your favorite spot in Sanur very soon. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 4.5/5

Sharyn B. Couples - Confirmed reviews ALL

Fabulous staff that go above and beyond to make sure our stay and experience is what we wanted

Dear Sharyn, Thank you for your generous rating and for taking the time to provide such detailed and constructive feedback. We are delighted that you enjoyed a relaxing stay and that our team’s dedication helped create the experience you were looking for. It is particularly rewarding to hear your praise for our team members. I will be sure to share your kind words with Moreno, who consistently strives to exceed guest expectations. I am also especially pleased to hear your recognition of Eka Yana; we take great pride in our training program, and it is wonderful to see such a promising future ahead for a dedicated trainee. We also sincerely appreciate your specific observations regarding our breakfast service. We are currently reviewing the efficiency of our egg station and the maintenance of our coffee machines to ensure a smoother morning experience. Your feedback on the preparation of our breakfast items has also been shared with our Executive Chef for immediate refinement. Furthermore, we value your suggestion regarding our sustainability practices. Implementing a bed card system for linen changes is an excellent way to align our service with our environmental goals, and we will certainly look into incorporating this into our guest rooms. Thank you again for your loyalty and for helping us improve. We look forward to welcoming you back for another wonderful stay soon. Warm regards, Samuel Theodorus Guest Experience Manager

Other web-users rate our hotel

  • 825 reviews 9.5/10 Location
  • 1,254 reviews 6.8/10 Room
  • 1,587 reviews 9.1/10 Service
  • 17 reviews 6.9/10 WiFi
  • 716 reviews 7.1/10 Cleanliness
  • 683 reviews 9.4/10 Beach
  • 569 reviews 7.5/10 Breakfast

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