Mercure Resort Sanur 4 stars

TripAdvisor rating 4.0/5 2,841 reviews
Mercure Resort Sanur
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+ 23 Services
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Room 1

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Children's age

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Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Grand Ballroom around 270 m2 with maximum capacity 285

  • Pamper your kids everyday with MyKids package

  • Free shuttle bus to local shopping area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • DENPAS. NGURAH BALIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Porter
Leisure and activities
  • Swimming pool
  • Massage
  • Outdoor playground for children
  • Tennis
  • Private beach
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Resort Sanur

Jl. Mertasari,
Sanur,
Bali, Indonesia
80228
denpasar
indonesia

Tel: +62361288833

Fax: (+62)361/287303

Contact email

Check-in from 14h00

Check out up to 11h00

  • Individual Tourist Bus :  

  • By plane

    DENPAS. NGURAH BALI At 15km / 9.32 miles - Shuttle paying

GPS :-8.710925, 115.25405

Our accommodations

Superior Room, 1 king-size bed

  • Max. number of persons: 2
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room, twin beds

  • Max. number of persons: 2
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room, 1 king-size bed

  • Max. number of persons: 3
  • Area: From 40
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room, twin beds

  • Max. number of persons: 3
  • Area: From 40
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room, 1 king-size bed

  • Max. number of persons: 3
  • Area: From 42
  • Views: Garden side *

* Subject to availability

Executive Room, twin beds

  • Max. number of persons: 3
  • Area: From 42
  • Views: Garden side *

* Subject to availability

Family Room, 1 king-size bed and 1 bunk bed

  • Max. number of persons: 4
  • Area: From 88
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Room, 1 king-size bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 79
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

PANDAWA RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Photo non contractuelle / Strictly non binding

For tropical mixed drinks and snacks. Located on the beach sheltered by towering trees with magnificent view of the ocean.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DEPARTURE LOUNGE

Photo non contractuelle / Strictly non binding

Especially suitable for guest with early check-in and late check-out time. Resting area with sofa, full shower, lockers convenience, bar and TV. As a place to have a snack before catching a late long haul flight.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SAHADEWA BAR

Photo non contractuelle / Strictly non binding

Located by Sahadewa pool, serve tropical mixed drinks and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 270

  • Maximum capacity: 285 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Resort Sanur

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,064 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,841 reviews

great

Customer review rating 4.3/5

J. S. Business - 02/12/2019 Confirmed reviews ALL

Friendly staff and great food

Dear S J, Thank you for your stay with Mercure Resort Sanur. We are glad to know that you had a pleasant stay with us. Your feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Amazing

Customer review rating 4.3/5

Cherie C. Couples - 01/12/2019 Confirmed reviews ALL

Amazing. Great staff. Great breakfast. Clean rooms.

Dear C C, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali. We are glad to know that you had a perfect stay with us. Your superb feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the nearest future. Sincerely, Eka Handayani Guest Experience Manager

Very good and very friendly staffs.A

Customer review rating 4.3/5

Kenny Families - 29/11/2019 Confirmed reviews ALL

All services provided by staffs very very welcoming and friendly.

Dear K L, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali. we are glad to know that you had a pleasant stay with us. We take note your concern about our breakfast variety and it has been shared to our related department for better stay with us. Thank you for your constructive feedback, and we hope you can give us another chance to serve you better in the nearest future. Sincerely, Eka Handayani Guest Experience Manager

staff very friendly and helpful, hotel looks very “tired” since my previous visits

Customer review rating 4.3/5

Rod S. Solo - 29/11/2019 Confirmed reviews ALL

services generally very good, bathroom “superior “ ? gardens and beach area also good

Dear R S, Thank you for choosing Mercure Resort Sanur for yourrecent stay in Bali. We are glad to know that you had a pleasant stay with us. We take note your concern about our facilities and kindly to inform, we do refurbishment our room and facilities alternately for better experience stay. We hope you can give us another chance to serve you better in the nearest future. Sincerely, Eka Handayani Guest Experience Manager

Please rescue The Mercure Sanur

Customer review rating 4.3/5

The T. G. Business - 26/11/2019 Confirmed reviews ALL

Sadly we left early and we were not there long. It is very sad that a part of ther Accor brand is in such a sad state! You have such a terrific location but the property is sadly in need of some TLC immediately. I am a travel writer and am alwys talking up Accor and their values and standards. I cannot on hos accoasio say much except that most of the staff were lovely.

Dear S M, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We are glad to know that the service rendered by our staff was impressed you, I have share your feedback with my team and I believe it will be motivate them to keep up their performance. We all as a team, always strive to achieve one of our main goals which is to make all our guests feel welcome and valued. Our guests’ feedback is really valuable for us as it promotes our improvements, we would like to share that we do continually work on improvements to the Resort. We are on progress to upgrading our room, now we put our efforts to repaint all of our guest room interiors and replacing all grouting for rooms that require it. I believe this will enhance our guest experience in our guestroom. Apart from the room structure, we have been replacing our towels in the room, pillow, and continuing upgrading our hotel facilities. Once again, thank you for the constructive feedback. We hope you will give us another chance to serve you better and showcase the improvements we have made by then. Sincerely, Eka Handayani Guest Experience Manager

Relaxing and friendly environment

Customer review rating 4.3/5

Gillian S. Friends - 25/11/2019 Confirmed reviews ALL

Short get away with friends. Lovely location on the beach with short walking distance to may restaurants and shopping.

Dear G S, Thank you for sharing your experience stay with Mercure Resort Sanur. We take note your feedback about your arrival experience and our facilities. We always deliver superior service to the guest. We are looking forward to welcoming you back in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager

Mercure stay

Customer review rating 4.3/5

Bina B. Couples - 24/11/2019 Confirmed reviews ALL

WiFi was very bad in rooms. Very frustrating. Breakfast was decent but very boring. The pools were clean but almost hot - not very refreshing.

Dear R B L, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We regret to know that your experience did not meet your expectation. We take note on your constructive feedback of WIFI connection, please rest assure it has been addressed with our IT Manager for further action. We are now working on our breakfast experience and with our Executive Chef, I am sure it will brings more value to our food quality and presentation. As the weather forecast is considerably, in the hot to wet season transition the temperature tend to be much higher in the afternoon and it might be impact our pool water temperature. We pleased to inform that we upgrading our pool and beach facilities, we are planning to plant some of trees around pool to makes the area more shady. Once again, your feedback is truly appreciated as it greatly supports us to serve better. We truly hope you will give us another opportunity to serve you better in the near future. Sincerely, Eka Handayani Guest Experience Manager
Customer review rating 4.3/5

Michelle F. Solo - 22/11/2019 Confirmed reviews ALL

Amazing and friendly

Dear M F, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali. We are glad to know that you had an excellent stay with us. We take note your feedback about our breakfast menu and it has been shared to our related department for evaluation and improvement. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

blissful

Customer review rating 4.3/5

Ridwan Couples - 21/11/2019 Confirmed reviews ALL

good place for healingcation lol

Dear R K, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali. We are glad to know that you had a pleasant stay with us. We take note your concern about our pool and it has been shared to our respected team for evaluation and improvement. Your feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Don't be a loyalty member

TripAdvisor rating 4.0/5

Chitto61 Solo travel - 19/11/2019 TripAdvisor review

Stayed here for 5 night, got upgraded to a better room which was out of the way, only had warm water and intermittent wi-fi. Breakfast was average at best. Not a hotel I would return to. Staff were friendly and helpful on the whole. Hotel is very dated or the room I was in was at least.

Dear Chitto61, Thank you very much for sharing your experience during your stay at Mercure Resort Sanur. We are glad to know that our gardens and the service rendered by our staff was impressed you. On the other hand, I am regret to know that you face inconvenience experience during your stay. We take note on your concern of the room condition, we would like to share that we do continually work on improvements to the Resort. We should have replaced all of the older mosaic shower tiles which gave old impression in the room. Now we put our efforts to repaint all of our guest room interiors, furniture, and replacing all grouting for rooms that require it. I believe this will enhance our guest experience in our guestroom. With regards of the warm water and internet connection, it has been share with our respected department for corrective measure. Thank you very much for sharing your experience, I hope we could get another chance to welcome you back and show you all the improvements we have made by then. Sincerely, Eka Handayani Guest Experience Manager
Customer review rating 4.3/5

Anonymous Families - 18/11/2019 Confirmed reviews ALL

Nice. The staff was kind and helpfull. The place is lovely.

Dear F P, Thank you for sharing your truly experience stay with Mercure Resort Sanur. We are glad to know that you had a pleasant stay with us. We take note your concern about our breakfast and it has been shared to our related department for evaluation and improvement. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Friendly staff, nice room, excellent beach. All you can ask for really!

Customer review rating 4.3/5

Alexander B. Solo - 18/11/2019 Confirmed reviews ALL

Very happy with my stay. My room was upgraded to an Executive suite, which spacious and clean. There was plenty of choice for breakfast and the beach was clean.

Dear A B, Thank you for sharing your experience stay with Mercure . Resort Sanur. We are glad to know that you had a pleasant stay with us. Your feedback really motivate us to keep up our performance. Your feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Perfect location, rooms beautiful,

Customer review rating 4.3/5

Kelli-maree A. Friends - 17/11/2019 Confirmed reviews ALL

Staff were polite and helpful. Some staff expected tips and waited for them, even asking for more. The bottled water was supplied and lovely. Unfortunately it wasn't replaced with a new bottle, a staff member just filled the bottle up with water. We did not want to get sick as we were only here for 3 nights so thus were unable to drink the water.

Dear K A, Thank you for sharing your truly experience stay with Mercure Resort Sanur. We take note your concern about efficiency of check-in and check-out. Please rest assured, it has been shared to our respected department for evaluation and improvement. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Disappointed ...very disappointed with the experience this visit. Did not feel at all welcomed.

Customer review rating 4.3/5

Rosco Couples - 17/11/2019 Confirmed reviews ALL

Disappointed this visit.....not made to feel welcome at all despite being Silver Accor member and repeat guests of many times. No fruit bowl or any welcome at all. Hassle over the room. The room we eventually had was very run down and desperate for an update. Did not sight the manager at all for the whole week there (very poor) Breakfast was very average with very unhappy staff except for the delightful lady at desk ( sorry forget name) It appears effort is made for group booking for events such as Chinese event while we were there this time... and as regular guests nothing was extended to us.... I doubt we will return even though we love Sanur...

Dear RA, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We regret to know that your experience did not meet your expectation. It surprises me to read the detail of your review as it was definitely not reflecting the usual standard of service we offer to all our guests. We all as a team, always strive to achieve one of our main goals which is to make all our guests feel welcome and valued. Knowing that you did not feel that truly saddened me. Please rest assure that we take note on your constructive feedback addressed with our respected Department for our evaluation and improvement. At Mercure, we always strive to ensure that all our guests are being well taken care of and to achieve that your feedback is very crucial. Your feedback is truly appreciated as it greatly supports us to serve better. We are looking forward to welcoming you back again in the near future. For your next visit please feel free to contact me at gs…, we will arrange your accommodation. Sincerely, Eka Handayani Guest Experience Manager

Recent Stay

Customer review rating 4.3/5

John D. Couples - 14/11/2019 Confirmed reviews ALL

Had one night when we landed. Checked in late but our room was fantastic and all of the staff were very helpful and friendly. Staying for 4 nights from 19th Nov and are looking forward to returning to this hotel

Dear JD, We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eka Nuri Handayani Guest Experience Manager

3 star hotel at best

Customer review rating 4.3/5

Sharonlee H. Couples - 10/11/2019 Confirmed reviews ALL

Filthy rooms cold water in shower, very dated and tired looking

Dear S H, Warm greeting from Mercure Bali Sanur Resort! I appreciate you taking the time to pass your feedback regarding your recent stay at Mercure Resort Sanur. It is with my utmost regret that your stay was not up to your expectations. Please allow me to assure you that I have shared your constructive feedback to all department heads concerned for their reviews and improvement to avoid future occurrence. I would like to take this opportunity to let you know that we always place our guests satisfaction as our number one priority and it has always been our goal to make our guest feel welcome and feel at home. Hence, I thank you for sharing your feedback to us and I believe this will surely help our team to improve our services in the future. We do hope we would have another opportunity to welcome you back and serve you better in the future. Sincerely, Eka Handayani Guest Experience Manager

Beautifull gardens, clean beach, great atmosphere

Customer review rating 4.3/5

Linda Couples - 05/11/2019 Confirmed reviews ALL

We enjoyed beautifull gardens of hotel, clean private beach with shallow water, great atmosphere at the seaside cafes near hotel.

Dear L B, Thank you for your stay with Mercure Resort Sanur. We are glad to know that you had a pleasant stay with us. We take note your feedback about your arrival experience and breakfast variety. Please rest assured, it has been shared to our related department for evaluation and improvement. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Great stay & experience at the Mercure Sanur

Customer review rating 4.3/5

Ged Couples - 03/11/2019 Confirmed reviews ALL

This was our first visit to Bali and we had been recommended a few places to stay but we narrowed down our choice to a couple of Accor hotels and opted for the Mercure in Sanur. The resort is lovely set back from the hustle & bustle and is fantastically located on the beach with two pools. The resort is lovely and quiet and all the satff very friendly. You can walk along the beach at the back or along the road at the front for bars and restaurants as we did some nights or you can relax and stay at the resort as we did more often than not. The food is great, the service is better and for a change the breakfast is also good. This was our first visit to Bali but we will be back and we will be staying at this Mercure Resort again.

Dear G N, Thank you for your loyalty and stay with Mercure Resort Sanur. We are very glad to know that you had a pleasant stay with us. We always deliver superior service to our guest and make a memorable experience. Your feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Not really my type of hotel

Customer review rating 4.3/5

Tracy S. Couples - 03/11/2019 Confirmed reviews ALL

Hotel a little tired and in need of some renovation. Gardens very well tended and lovely , cleaner in room did a great job it just seems a little dated and could do with a change of paint colour and different curtains . Facilities good , although ladies toilet near pool not adequate as I had to ask for it to be cleaned and toilet paper had run out. Personally I prefer a smaller boutique type place where you dont feel like part of a herd , all the staff I spoke to were very friendly and work hard. Would not stay here again

Dear T S, Thank you for your stay with Mercure Resort Sanur. We do apologize for the inconvenient caused. We always deliver superior service to our guest. Kindly to inform, we do refurbishment our room and other facilities alternately for better experience stay. We hope you can give us to serve you again in the next future. Sincerely, Eka Handayani Guest Experience Manager

Beautiful gardens, peaceful idyll

Customer review rating 4.3/5

Christine Solo - 01/11/2019 Confirmed reviews ALL

I love the way the resort was set out. The individual bungalows, little walkways and tropical gardens gives a wonderful impression of space. The pools were lovely with the warmest water I have ever come across. On the beach side if the resort there is a boardwalk that stretches for miles so exploring the area is easy. There is a handy shuttle bus to the supermarket to stock up on essentials.

Dear C W, Thank you for your stay with Mercure Resort Sanur. We are glad to know that you had a pleasant stay with us. Your constructive feedback really motivate us to always deliver the best performance and service to the guest. Kindly to inform, we do refurbishment our room and facilities alternately for better experience stay. We are looking forward to welcoming you back again in the future. Sincerely, Eka Handayani Guest Experience Manager
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