Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.5/5 441 reviews

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Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
Mercure Resort Sanur - Image 3
Mercure Resort Sanur - Image 4
Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Direct Beachfront Access in the Heart of Sanur

  • Grand Ballroom around 270 m2 with maximum capacity 285

  • 5 Hectares of Lush Tropical Gardens

  • Two Outdoor Pools

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telephone
Fax +62 361 287303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  441 reviews

Customer review rating 4.5/5

Tania R. Couples - Confirmed reviews ALL

Dear Mrs. Tania R., Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you enjoyed our peaceful location in Sanur, the nearby beach walking track, and the relaxing garden surroundings. It is also wonderful to know that our team’s friendliness and willingness to assist contributed positively to your experience, and we truly appreciate your kind recognition of their efforts. We also value your honest feedback regarding the condition of the hotel, cleanliness, and breakfast selection. Please be assured that your comments have been shared with the relevant departments as part of our continuous improvement efforts to enhance our guest experience. Thank you for your loyalty as an ALL Accor Platinum member and for recommending us. We look forward to welcoming you and your partner back for an even more comfortable and enjoyable stay in the future. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 4.5/5

Fraser S. Solo - Confirmed reviews ALL

Dear Mr. Fraser S., Thank you very much for taking the time to share such detailed feedback following your 12-day stay with us. We are delighted to hear that you had a great experience overall and that our team’s attentiveness, smooth booking process, cleanliness, breakfast selection, WiFi, and service quality all contributed to your satisfaction. Your perfect recommendation score and kind comments about our staff are truly appreciated, and we are glad to know that the entire team made a positive impression throughout your stay. We also appreciate your constructive feedback regarding the hot water in the shower. Please be assured that this has been noted and shared with our engineering team for further review and improvement. Your suggestion regarding sustainability and the option to choose daily linen changes is also very valuable and will be taken into consideration as part of our ongoing efforts to improve our environmental practices. It was a pleasure to have you with us, and we thank you for your loyalty as an ALL Accor Gold member. We look forward to welcoming you back for another excellent stay in the future. Warm regards, Samuel Theodorus Guest Experience Manager

Customer review rating 4.0/5

Andre T. Business - Confirmed reviews ALL

Dear Mr. Andre T., Thank you very much for sharing your detailed feedback. We are pleased to hear that you enjoyed your short business stay and appreciated the friendly, cozy atmosphere of the hotel, as well as the overall service from our team. It is also great to know that you were satisfied with the booking experience through the Accor ALL App, as well as the cleanliness, check-in and check-out process, and our sustainability efforts. We truly appreciate your kind recognition of our staff and are glad they contributed positively to your stay. At the same time, we are sorry to learn that certain aspects of your room experience did not fully meet your expectations. We regret that the room was located farther from the main lobby, in a less bright area, and that the pathway made it difficult to move your luggage comfortably. We also take note of your comment regarding the bathroom design, and we understand how this may have affected your comfort. Please be assured that your feedback has been shared with the relevant teams for review and improvement where possible. We value your loyalty as an ALL Accor Gold member and your recommendation of both the hotel and the loyalty program. We hope to have the pleasure of welcoming you again in the future for an even more comfortable stay. Warm regard, Samuel Theodorus Guest Experience Manager

Customer review rating 5.0/5

Gillian B. Couples - Confirmed reviews ALL

Dear Mr. Gillian B., Thank you so much for your wonderful review and for giving us a perfect score following your recent stay with us. We are truly delighted to know that you enjoyed our beachfront location, beautiful gardens, comfortable rooms, and the facilities throughout the resort. It is especially rewarding to hear your kind compliments about our team’s friendliness and helpful service. Your appreciation means a great deal to all of us. We are also pleased that you found the resort peaceful while still offering all the amenities needed for a relaxing stay. Your comments regarding the cleanliness, breakfast selection, WiFi, and sustainability efforts are greatly appreciated. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another memorable beachside getaway in the future. Warm regard, Samuel Theodorus Guest Experience Manager

Customer review rating 3.5/5

Ni K. A. Friends - Confirmed reviews ALL

Dear Mrs. Ni K. A., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay and that our team made a positive impression on you with their friendly and helpful service. Your kind words will certainly be shared with the entire team, as they will be encouraged to know their efforts were appreciated. We also appreciate your valuable comments regarding your overall experience, as they help us continue improving our services and facilities. It was a pleasure having you stay with us, and we hope to welcome you back again in the near future. Warm regards, Samuel Theodorus Guest Experience Manager

Other web-users rate our hotel

  • 849 reviews 9.5/10 Location
  • 1,279 reviews 6.6/10 Room
  • 1,653 reviews 9.1/10 Service
  • 17 reviews 6.9/10 WiFi
  • 713 reviews 7/10 Cleanliness
  • 699 reviews 9.3/10 Beach
  • 585 reviews 7.6/10 Breakfast

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