Sofitel Bali Nusa Dua Beach Resort Hotel 5 stars

Everything was Gr8 except beach was very sad ,

A really great stay in a fantastic hotel.

we spent 4 nights from 28th November to 2nd December in an Ocean view King room. From this title we would think we'll have an open wide ocean view from our balcony so we wake up every morning with this view. But the fact is we hardly see the ocean, just a tiny view. We were so disappointed and not spend much in our balcony. And our room was so far from lobby, I feel pity to my pregnant wife who have to walk so far yet not getting ocean view at all...might as well get a closer room with no view! Welcoming wise is okay, we got baby moon cake on arrival which is nice and the porter did explain well for the room. room service is good Breakfast was awful as the restaurant is open to outside so many insects and flies can get in. I was sitting close to the juice bar and I have couple of lovely flies on my food all the time. So if it is not to try the best hotel accor has, I won't coming back to Sofitel anymore or recommend it to my friends.

I enjoyed my experience with Sofitel. The room was beautiful and modern. We spent a lot of time by the pool and by the beach under a hut. In some cases, it was difficult to match lights to their switches. It may be beneficial to label the light switches. I also noticed a lot of flies around the breakfast buffet. I did feel ill after eating breakfast while we stayed at the hotel. This is the biggest area for improvement in my opinion. The breakfast selection was impressive, but some of the food was sitting out uncovered. This was a hazard for me.

Food Quality, Pool and room services are satifactorily

Excellent. The resort offered plenty and this meant we did not have to go far to be entertained.

We really have a wonderful experience staying at the Villa... with an excellent service from the butlers and FO team... You all really makes us feel comfortable. We love to be back again and experience more...

Rooms were comfortable with pool access. Room service menu was not very interesting needs some more variety and taste was average for the dishes we ordered. Not good value for money.

Excellent stay for our 25th year wedding anniversary p

Overall very happy with the experience and the upgrade from being a platinum member.

It was good but could be better. There was a wedding event, room service became very slow. Vegetarian menu could be improved on.

Hotel was beautiful and clean just what I expect from a five star hotel. Service was good overall. Need some improvement from housekeeping. When I requested for items such as extra towels and a hair dryer it took a long time up to 45 mins. Also, I noted that we’re a family of four two adults and two young kids and had requested for extra towels however, we only receive two every day and housekeeping takes too long for bring extra towels. I was not thrilled using my kids wet towels. Food was excellent. I selected Sofitel because off all the good reviews on its buffet from YouTube and TripAdvisor.

The property is beautiful, and the staff was very friendly and helpful. Unfortunately, the wifi in the room was very poor.

Our stay was in a Prestige Suite with butler service. The butlers were fantastic and very helpful. I got sick and they rang a doctor for me. The cleaners were also top notch, helpful and friendly . The meals in Cuisine, LaToya beach and our romantic dinner on the beach were fabulous. Really made our stay.

We only stayed 1 night and checked in at 7pm to the club lounge. We were not to told there was free cocktails until the finished at 7:30pm. In the morning the soap was not working in the shower nor the bathroom scales. We called the porter to come get our bags as we were checking out. After checking out We were waiting for our driver and still no bags. They said we had our do not disturb sign on so they didn’t get our bags. I loved the hotel and will come again but was disappointed I paid $600 for 1 night and had these issues