Sofitel Bali Nusa Dua Beach Resort Hotel 5 stars

No internal coordination between department. Guest service is not good, low response. They dont refill the tissue when cleaning. I ask for ice cube, it only came an hour later.

The facility is maintained well despite pandemic. Warm staffs. However, covid protocol isn’t implemented well. No temperature taken when we arrive or enter restaurant.

I have to wait for a long time to checkin eventhough the checkin time is 3 o’oclock, the staff just give me the room at 4 o’oclock.

Like the pool, room, and architecture of the buildings. Unfortunately The room not ready at the check in time, but got compensated by the duty manager (sorry forgot the name). Few things happened unexpectedly on the dining time to us, but fortunately the restaurant manager Kurniawan did a good job to cover it and serves us well.

I stayed for 5 days at Sofitel during COVID19. It was splendid! Despite of COVID19 situations their services still beyond exception. I realized there is a reduction of staff (I just know it) and ofc it is mainly due bcs of this COVID19 things but they still managed it perfectly. When I asked or requested things, they still can delivered it on time. I don't need to asked twice (kudos to the team!). But I was a lil bit "surprised" when I saw their slippers. No hotel brand there and the slippers just felt like hmm.. 2 star hotel I guess (if u know what I mean). But anw, let s skip the slippers part. I don't really mind looking at the current situation. Sofitel still shown its five star quality after all. Great Job!

Hello, I’m Anthony, member of Accor Plus, i stayed at your hotel in 02 April 2021 (Room 3016). I think your hotel service has downgrade so much. I have few problem during the stay. FIRST, the key is not working (your hotel staff said she has reset for few times, but if she already reset, why still not working?). SECOND, the reception forgot to return my document, i have called the operator for few times but nobody answer, so I go down by myself to get the document. THIRD, the hot water is not working, I have to waited for one hour after my first complain before they repair it. FOURTH, it’s very hard and take a very long time for the operator to answer the phone. I hope you changed it, your hotel is my favourite one, please keep your good service as it used to be.

Good location, facility, but there are a little broken tools in the room needed to be fixed, the staffs were good

Overall stay was nice ..the pool amazing also the private beach was superb. The only thing that bothering our stay was when we want to checknout the reception asking us to pay for the room service which we dont order. And I have to stay for 15mts for them to cross check and makes us in hurry for the airport. And it found out the bill was wrongly sent for our room. It was an Amazing stay but end up with messy.

Stayed at Lagoon Access Rooms and it was superb experience for our family, kids love it so much. The Lagoon connected to main pool and the water warm enough to swim. Breakfast was OK with variety menus considering this situation. Sofitel I. one of the resort that still open in this situation and it's very very good. Well maintained. Thank you to Pak Tommy for the hospitality.

We expected something more on a 5 star hotel like Sofitel Bali. But turnsout there are many things that we dissatisfied, such as the room type that looked different from the photos, the service from the first time we arrived to the hotel, the bathub & shower, etc. We got so dissatisfied with all the things in here and decided to move to another hotel the next morning. Maybe you could improve something to be more good than this.

No buggy available, we have to wait 15 minute for a car to lobby for day 1, and the rest of the day no car available, so we use our own car to gontobthe villa. Cleanliness not good coz smells bad in the shower room and bed still dirty behind the duffet. Pool area also not clean very well.

The bad: 1. Chaotic check-in process, have to wait for an hour past the check in time (this is not considering my early check in rights as platinum member) 2. Room services was slow, had to wait for about 45 min for just an ice bucket. Even though the restaurant is just 2 minutes away from my room. 3. No option for in-room breakfast. Considering covid pandemic, restaurant should allow ala carte in-room breakfast. Instead, guest are forced to attend buffet breakfast in the restaurant, which don't really have social distancing measures. If only the buffet were great, at least it would be a saving grace. Instead the option was pretty basic, similiar like ibis level of buffet options. If they had concern of guest ordering too much, they can just limit the order to 2 mains per room. 4. Staff were uncoordinated, had trouble in asking the terms for bicycle rent facility. I've only given general directions to walk to the beach area and look for another staff for help there. In the end, even the beach bar staff who helped me also look clueless on this (not really his fault, he is a waiter for the bar after all) 5. Horrible internet, 1 Mbps download speed is pretty bad by today's standard. The good: 1. Building facilities are being maintained properly

Perfect

Pleasantly upgraded to a Villa, we enjoyed a very luxurious stay for 2 nights. We loved the villa and the location of Nusa Dua, and all the hotel facilities. The breakfast was excellent, though the limited menu wasn't really to our taste. Unfortunately our neighbouring villa ran their spa/fountain ALL day and night and it's very loud, which wasn't so peaceful, I request to have it turned off but this fell on deaf ears, but honestly not that big a disturbance. Everything was very clean and the attitude to New Normal protocol was excellent. I loved the 2 seater bike and the SUP boards. thanks for a wonderful stay.

It takes more than an hour to get our room, ac not working in gym and kids club.long queue in breakfast,food running out.not enough staff.Poor and limited choices of food,very uncharacteristic of a 5 star hotel.