Sofitel Bali Nusa Dua Beach Resort Hotel 5 stars

The room is very clean and tidy, the service is very nice and friendly

I'm very impressed by the social distancing measure applied by the SBNS. We got up graded to 1 bed room pool villa so we could keep physical distancing with other guess. Although there's quite a number of guess during breakfast, there's no crowd at their public facility. A big appreciation for Mr. Roy Bigwanto who assisted us to extend our stay due to one day lockdown that implemented by the local authority.

I’d like to express my sincere gratitude to all hotel staffs of Sofitel Bali Nusa Dua. I am a local resident working as medical doctor specializing in Internal Medicine. The main purpose of my stay at your hotel was to maintain access to internet during the Holy Nyepi Day. I was called by The Ministry of Education and The Ministry of Health to deliver a lecture about the pandemic coronavirus disease. I was really worried that the suspension of internet services in Bali during the Nyepi Day would hinder me from streaming live videos. Hence, I contacted one of your representatives via the call center and he ensured me that the internet would still be operational on the Sacred Day of Silence. Upon arrival at the hotel, Stephanie at the reception was very helpful. She went the extra mile to contact the IT department to make sure that there wouldn’t be any trouble with the internet connection. The hotel room was also superb. The sanitaries were immaculate. Everything in the room was spotless. We even managed to establish a makeshift studio for the video stream using the couch and the exotic background. I also appreciate the measures you took to prevent the global pandemic from spreading among the guests. The decision to deliver ala carte menu instead of buffet was very thoughtful. By doing so, you can effectively prevent human to human transmission of the disease via respiratory droplets. The omission of buffet dining also helped to get rid of long and crowded queues, which would infect a lot of people. The restaurant staffs were also very considerate. I noticed some of the waiter/waitresses, such as Titi and Hugo always make sure that our appetite got fulfilled. However, I strongly suggest you to improve the turnaround time at the restaurant. I understand that during the Nyepi Day you have a very heavy shortage of staffs. I waited for almost one and a half hour to get my meals served. It was not the hunger nor the patience wearing thin that I worried about. By staying that long in a public area such as the restaurant, the odds of catching COVID-19 is exponentially multiplied. While other institutions implement draconian measures to suppress the spread of this deadly pandemic, at least your hotel could empower the guests to minimize the time being exposed in public areas. The very long wait time before lunch was served was very frightening for us. Although I’m not a culinary expert, I do realize that some of the menu could be pre-made before. You don’t need 50 minutes to make a bowl of salad from scratch, do you? Previously, we were also quite disappointed that some of our orders in breakfast did not come. After waiting for quiet a long time, we left the restaurant before the food come as we didn’t want to take our chances getting infected. I urge you need to consider removing some tables or putting X marks to prevent people from occupying them, in order to create enough space between people dining in the restaurant. I tried to keep myself away from other guests, usually by asking to be seated at the open space outside of the restaurant. The blazing sunlight would prevent others to sit nearby, at least that’s what I thought. However, people came and took adjacent tables. Some of them were of foreign region that was categorized as the affected pandemic country for the coronavirus. Since the wash basins were located on the other end of the restaurant, at least you could provide hand sanitizers to be used properly before entering the restaurant. The dinner service was better, actually, that the wait-time was faster. Thus, turnaround time improved. However, since we were not allowed to sit outside during the Nyepi Day, we had to dine in the inner part of the restaurant. I noticed some crowded spots on the center of the restaurant. On the other hand, the farther side near the bar was quite empty. I sat there and enjoyed my dinner. You really need to implement the rules of physical distancing (previously known as social distancing) in the hotel, especially in the public areas. You could distribute the guests evenly to keep sufficient distance between each other. It is an irony that after I delivered my lecture to over 16.000 people about how we could cope with COVID-19, my current accomodation couldn’t even follow the basic rules to fight this pandemic. Overall, my stay was awesome and I am looking forward to stay in Sofitel Hotels after this battle againts the global burden of COVID-19 ends. I hope that you could take part in the fight by implementing what I have suggested. Apologies for any inconvenience caused by my opinion in this letter Thank you, Best regards,

Clean room, facilities are nice however our dining experience were not great. At lunch time We received main and soup soon as we ordered but after we asked staff for salads and deserts which haven’t served waited over 1hr nobody apologies or told us what’s going on... at the next day staff told us to pay food which we didn’t ordered dinner. The restaurant was unorganised and staff communication was poor. We do understand the consequences in the situations however this experience made us feel very uncomfortable and not great time during our stay at hotel

We had a very good stay, despite the stressful escalation of the COVID 19 pandemic. Our room was fantastic, loved the pool access. The resort is beautiful, very clean, great staff and a good selection of restaurants.