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Sofitel Bali Nusa Dua Beach Resort Hotel 5 stars

Customer review rating 4.5/5 9,778 reviews

ALLSAFE approved hotel

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Sofitel Bali Nusa Dua Beach Resort
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+ 24 Services

Hotel extras

  • Bali's only luxury beachfront ballroom

  • Indonesia's Leading Resort 2018 by World Travel Awards

  • One of the best brunches in the world by Condé Nast Traveller

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Pamper your kids everyday with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Bali Nusa Dua Beach Resort

Lot N5
ITDC Tourism Complex
Nusa Dua, Badung, Bali
80363 nusa dua

Tel: +623618492888

Fax: (+62)361/8492999

Check-in from 15h00

Check out up to 11h00

  • By plane

    NGURAH RAI At 12.5km / 7.77 miles

GPS :-8.791556, 115.230317

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • 2 Bars
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 5 Meeting rooms
  • Business Center
    • Business center with support staff
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 413 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 385 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • Indonesian
    • Japanese
    • Chinese Mandarin
    • French
    • English
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Outdoor Parking
    • On site
    • 60 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
  • Swimming Pool
    • Outside
    • On site
    • On site
    • Hammam
    • Jacuzzi/Whirlpool bath
    • Thermal Spa
    • Solarium / UV
    • Massage
    • Sauna room
  • Services for children
    • Childrens Club for 6 to 12 years
    • Video game area
    • Childrens Club for over 12
    • Childrens Club for 4 to 6 years

Our accommodation(s)

Spacious, modern luxury, and French Art De Vivre for your Magnifique stay in Bali. From luxurious bed linens and designer furnishings to the vibrant décor, handcrafted amenities and cutting-edge technology, our rooms, suites, and villas were created just for you

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 650

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Sofitel Bali Nusa Dua Beach Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,778 reviews

TripAdvisor Rating 4.5/5

6,314 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Below our expectation...

TripAdvisor rating 3.0/5

niks1103 01/10/2021 TripAdvisor review

Upon our arrival, we were not getting a warm welcome. The front desk staff didn’t greet us with smile, the check in process was also longer than we expected. After finally checking in our room, we notice that there’s no body lotion in the bathroom. We called the guest service and they said it was provided by request, so we ordered one. After 2 hours, noone showed up to deliver it. We called again and wait. But we didn’t get it until we checked out. The slipper that is provided in room also too thin and poor quality. The breakfast was just okay, not a special one. We tried SoSpa, it was great and meet our expectation. Overall, we were not really happy with our stay and with 190 usd per night, there are many hotels in Bali which can offer better facilities and service (even with lower price).

Nice place

Customer review rating 4.5/5

Aries E. S. Families - 05/07/2021 Confirmed reviews ALL

Nice room nice pool

Nice to stay and safe

Customer review rating 4.0/5

Andreas W. S. Families - 30/06/2021 Confirmed reviews ALL

It is our first time stay, and we like it. We feel safe to be here while pandemic Covid-19 situation still high outside, but this Hotel showed a very good management to protect ourselves from virus spreading.

All very good

Customer review rating 4.5/5

Asri Friends - 21/06/2021 Confirmed reviews ALL

Keep up excellent

Good Stay and well located

Customer review rating 4.5/5

Jap H. W. Couples - 14/06/2021 Confirmed reviews ALL

When we checked in, they Upgrade our room,for Accor Member, We got Ocean View Room. Then we got 2x Drink Voucher. 1 welcome drink & 2 in Pool Bar. And I can trade my Birthday Cake voucher to Free 60'Body Massage for 2 people,by the beach Gazebo. It is very good!!


Customer review rating 4.0/5

Anonymous Families - 13/06/2021 Confirmed reviews ALL

Complete breakfast , good facilities, kind staff


Customer review rating 2.5/5

Ana Families - 07/06/2021 Confirmed reviews ALL

For the first time i was really disappointed with sofitel service.

Good place, good view

Customer review rating 3.0/5

Jehan F. Families - 04/06/2021 Confirmed reviews ALL

Our staycation this time was a little satisfying because the hotel helped with a good view & friendly staffs. But I don't think there's much difference from being an accor member at this hotel, I didn't get a welcome drink at all, even for checkout at 12 a.m. I had to request first, otherwise I had to leave at 11 a.m., even though if I wasn't a member of any hotels I could get normal things like that, because i think that's the standard. even one of hotel in Accor group provides more than just a welcome drink, like tea time for example. Indeed hotel policies are different, but it would be nice if the standard things were generally given to us who made reservations there.


Customer review rating 5.0/5

F. Families - 03/06/2021 Confirmed reviews ALL

amazing service

Bad service

Customer review rating 2.0/5

Anne Families - 02/06/2021 Confirmed reviews ALL

No internal coordination between department. Guest service is not good, low response. They dont refill the tissue when cleaning. I ask for ice cube, it only came an hour later.

Customer review rating 3.5/5

Visyen Families - 28/05/2021 Confirmed reviews ALL

The facility is maintained well despite pandemic. Warm staffs. However, covid protocol isn’t implemented well. No temperature taken when we arrive or enter restaurant.


Customer review rating 3.0/5

Ps Couples - 12/04/2021 Confirmed reviews ALL

I have to wait for a long time to checkin eventhough the checkin time is 3 o’oclock, the staff just give me the room at 4 o’oclock.

Good ambience of the pool

Customer review rating 4.0/5

Christina Couples - 11/04/2021 Confirmed reviews ALL

Like the pool, room, and architecture of the buildings. Unfortunately The room not ready at the check in time, but got compensated by the duty manager (sorry forgot the name). Few things happened unexpectedly on the dining time to us, but fortunately the restaurant manager Kurniawan did a good job to cover it and serves us well.

Got a free upgrade! All is perfect except...

Customer review rating 4.5/5

Priska E. E. Couples - 11/04/2021 Confirmed reviews ALL

I stayed for 5 days at Sofitel during COVID19. It was splendid! Despite of COVID19 situations their services still beyond exception. I realized there is a reduction of staff (I just know it) and ofc it is mainly due bcs of this COVID19 things but they still managed it perfectly. When I asked or requested things, they still can delivered it on time. I don't need to asked twice (kudos to the team!). But I was a lil bit "surprised" when I saw their slippers. No hotel brand there and the slippers just felt like hmm.. 2 star hotel I guess (if u know what I mean). But anw, let s skip the slippers part. I don't really mind looking at the current situation. Sofitel still shown its five star quality after all. Great Job!

The Service is Downgrade

Customer review rating 3.5/5

Anthony Couples - 06/04/2021 Confirmed reviews ALL

Hello, I’m Anthony, member of Accor Plus, i stayed at your hotel in 02 April 2021 (Room 3016). I think your hotel service has downgrade so much. I have few problem during the stay. FIRST, the key is not working (your hotel staff said she has reset for few times, but if she already reset, why still not working?). SECOND, the reception forgot to return my document, i have called the operator for few times but nobody answer, so I go down by myself to get the document. THIRD, the hot water is not working, I have to waited for one hour after my first complain before they repair it. FOURTH, it’s very hard and take a very long time for the operator to answer the phone. I hope you changed it, your hotel is my favourite one, please keep your good service as it used to be.

Good stay

Customer review rating 4.0/5

Maya A. N. Families - 06/04/2021 Confirmed reviews ALL

Good location, facility, but there are a little broken tools in the room needed to be fixed, the staffs were good

Good stay..nice ambience

Customer review rating 4.5/5

Angel Families - 03/04/2021 Confirmed reviews ALL

Overall stay was nice ..the pool amazing also the private beach was superb. The only thing that bothering our stay was when we want to checknout the reception asking us to pay for the room service which we dont order. And I have to stay for 15mts for them to cross check and makes us in hurry for the airport. And it found out the bill was wrongly sent for our room. It was an Amazing stay but end up with messy.

Great Resort With Facilities

Customer review rating 5.0/5

H. I. Families - 01/04/2021 Confirmed reviews ALL

Stayed at Lagoon Access Rooms and it was superb experience for our family, kids love it so much. The Lagoon connected to main pool and the water warm enough to swim. Breakfast was OK with variety menus considering this situation. Sofitel I. one of the resort that still open in this situation and it's very very good. Well maintained. Thank you to Pak Tommy for the hospitality.

Slow check in process, chaotic breakfast

TripAdvisor rating 3.0/5

Dhonggono 22/03/2021 TripAdvisor review

It takes more than an hour to get our room, ac not working in gym and kids club.long queue in breakfast,food running out.not enough staff.Poor and limited choices of food,very uncharacteristic of a 5 star hotel.

Dear Dhonggono, Bonjour! Selamat Siang! Thank you for sharing your experience following your recent stay at Sofitel Bali Nusa Dua Beach Resort. We regret to see how you described your stay on your review which let us know that it was not up to your expectations. Please rest assured as I have personally shared your remarks to the relevant managers to review further your point. We take your feedback seriously and believe that this will aid is in improving our product and services. We do hope we would be able to have another chance to serve you better in the future at Sofitel Bali Nusa Dua Beach Resort. Kind Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Magnifique? Hmm...

TripAdvisor rating 3.0/5

Vaynard888 18/03/2021 TripAdvisor review

I stayed at sofitel from 9-15 March, for the first 2 days, i booked "The 7 Gifts of Heaven", because my wife birthday it's on 10 March, and then they have the "Magnifique Nyepi Offer" (Stay 4 pay 2),so i also booked that offer, eventhough i have free 2 nights to stay that i haven't used yet, when i'm arrived i can see there is not so many employees, no vallet, even i wait for the concierge to help me with the stuff eventhough he was there, so for the first 2 days we got upgrade to honeymoon suites, very nice and thank you for that, but the funny things, we found out there's a couple got villa even they are not ALL platinum member, so out of curiosity my wife asked how come they have villa, while we don't? oh by the way I'm ALL Platinum Member, and the answer is because the just opened some rooms, so if it's full, they give villa, so we are asking if we can move to villa, and on the third day, they give us villa, and thank you for that, now my story is a week before i arrived at Bali, i already contacted through whatsapp asking if there possible to have a surprise cake for my wife on 10 march, and they said later you can ask the Guest relation at the hotel, and when i arrived on 9th March, there is no Guest Relation, so i ask again through whatsapp on 5.30 pm, that they didn't respond, and the reply on 10 march 6.12 am, and said their pastry is closed and they didn't have any cakes available, and i said that it's better if you just told me from the first time i ask that you can't provide it, so i can buy from bakery outside the hotel, now on the day that my wife birthday you said that it's not available,actually i didn't want to bring this up, but what makes me dissapointed is on 13rd march the hotel was full because the "Magnifique Nyepi Offer", very crowded, and i saw on the Sofitel Nusa Dua Instagram there is 2 person get wine, so i'm curious, so i asked when i'm checked out, why they get wine? actually i already guess what she gonna said, you know what she said? "oow they are Platinum Member", so i said i'm also a Platinum Member, and i can see those two become nervous, and they said or maybe they are manager of Accor or have position, and i said it's impposible, because i check their instagram, they even booked their stay through travel agent! and i give her the screeshot one of the person that there is a letter hand writing said sorry about something, this is what makes me dissapointed, i still have something to write, but it's full

Dear vaynard888, Bonjour! Selamat Siang! We highly appreciate the time you spent on leaving us a review online on our TripAdvisor page. We are delighted to know that you loved our well-appointed villa and the honeymoon suite. However, we regret to know that your stay was not entirely up to your expectations due to some hiccups. I have highlighted the points you shared, especially the miscommunications regarding with the cake to the relevant team to ensure that such hiccups will not happened again in the future. We really appreciate our guest feedback as well as their loyalty towards our group and hotel, which includes you. I wanted to let you know that we value all of our guests the same and it was never our intention to feel that you were being treated differently. We surely value you as our Platinum members. Your feedback is taken seriously and we believe this lets us know some areas in need of improvement. We thank you for sharing this to us. We sincerely hope to have another opportunity to welcome you back and serve you better in a not too distant future, this time, for a true Sofitel Journey we are renowned for. Kind Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

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