Sofitel Bali Nusa Dua Beach Resort Hotel 5 stars

This is my first time experiencing Sofitel Bali Nusa Dua Beach Resort and the hotel is amazing with well maintenance even this is under pandemic situation. All the hotel staffs are very good and friendly.

It seems Sofitel Nusa Dua still not operate in full capacity, then they moved us into private 1 bedroom villa which offer us more space and others facilities. In this pandemic and hard season, yet they still perform great service and cleaness, made us felt secure and worry free. Too bad the breakfast not as good as before but we really understand in this kind of situation. Great Job Sofitel.

We stayed during pandemic, Sept 2020, we know it IS pandemic, but this hotel spare no expense. We felt safe because i see it with my eyes how they preserved the cleanliness, with their own team, they cleaned thoroughly the sink in the public bathroom. Checking in is a breeze, the hotels feels still well maintained despite pandemic, breakfast is excellent, they bring breakfast to our villa and it is quite generous in portion. The villa itself is amazing, abundant in amenities, they spare no expense in service. Anything you need, they provided in a flash. We asked for bicycle, not more than 10 min it is outside our gate, we asked for buggy, not more than 10 min it is already ready. So, sometimes i wonder, there MUSTbe something to distinguish 5 star hotel with the other, because i had stayed in other 5 star hotel too, accor or other brand, and i feel okay, but not WOW. Sofitel didn't dissapoint, we stayed at So Sofitel, and Sofitel Sentosa, and they all have a same standard. So in general, i think Sofitel should have a 9 star. Because it IS different from other 5 stars hotel.

We stayed at quite a number of Accor Hotels, from 3 stars to 5 stars, 3 stars is adequate, they will give you basic needs although they suffered from lockdown. One thing i noticed, Sofitel clearly distinguished themselves from the others 5 stars hotel (accor hotels). I think they should have 8/9 stars. Because there was HUGE difference between other 5 stars Accor hotel from Sofitel. In Sofitel, you're treated like VVIP guests, everything is abundant, from little things such as bottled waters, soaps, conditioner, and shampoos, to a service, greetings, and cleanliness throughout the hotel. Sofitel always maintains cleanliness, and you will feel extra safe knowing you're in good hands. From a clear, pristine beach, lots of activities that still can be enjoyed through this covid, such as cycling, table tennis, tennis, volleyball, and beautiful and instagrammable pool. We had a wonderful holiday, and Sofitel Bali did not dissapoint. We had simillar experience with Sofitel Sentosa and So Sofitel too. So i think Sofitel is a brand you can trust managing your holiday needs.

Very nice hotel, great hospitality and discipline health protocol bring us a gladfull staycation even just for a day..

Sorry to say, breakfast not good ....too minimize....

incredibly enjoy the holiday in Sofitel nusa Dua, heart warming service from the manager & all staff and we got really good experienced. me and my family got free upgrade and directly can comunicate with front office desk to make a faster service from the staff. It was tremendously satisfied with the service. will come back for sure

Thank you for making my staycation become memorable

Wonderful place to stay, relax, and peaceful for family's vacation. Our room is great with pool access that connected to main pool, is best pool experienced we have..... and private beach is so beautiful, clean, and fresh, i love the sunrise, memorable experince.....

We really enjoyed ataying at your hotel, we felt so comfortable and therefore we extended our stay until 11 days

Sofitel Nusa Dua is a good choice to stay with family. We are often to return back yearly. We missed our buffet breakfast at Kwee Zeen as the Covid pandemic strikes the world and should prepare the safest protocol for the guests. I hope this Covid pandemic will be over soon and all the activities back to normal again.

Good stay for family especially with children they will enjoy the pools activities .

STAY AWAY!!! AVOID SOFITEL NUSA DUA!!! THIS 5* HOTEL IS A DISGRACE TO ITS NAME!!! AVOID AVOID AVOID, before your money and time are ripped off!!! 99% of Hotel Staff were focused on the Minister's Meeting during our stay. We were treated as strangers throughout our stay period. List of Bad Experiences: 1) Lobby parking spots were full and we have to walk 30 minutes from the parking spot to the main lobby just to get checked in. 2) We arrived at around 3 pm at the lobby and not a single staff were available to attend / greet us. 3) There were already 3-4 guests in line in front of us. 4) We waited about an hour just to finally greeted "Welcome to Sofitel Nusa Dua". 5) No welcome drink at this point. 6) We requested breakfast box prior when we checked out to the receptionist. 7) You have to call at least 5-7 times just get an answer to the guest service from your room. They were either busy online with another caller or no one answers the phone. 8) Dinner was a disgrace. The Toya Cafe restaurant was closed because its fully booked to the Minister's meeting, fine we understand this situation. 9) We switched to Cucina instead, but once again no staff was there to attend us. 10) After waiting 5-10 minutes, finally one gentleman greeted and gave us a seat. 11) Almost all the entree menus were sold out (Rib Eye sold out, Lamb Chop sold out), only available are light meals such as Tacos, Nasi Goreng bla bla bla. We ordered Tacos eventually, its our best experience throughout the stay thus far. 12) So we checked out on the third day of our stay at 5 am in the morning. 13) And yes, we guessed it right they have forgotten our request for breakfast box on point #6. 14) We left the hotel, and promised never to return again.

My wife and I live in Bali and got stuck with WFH for 5 months. We needed a good staycation. Luckily our decision to stay at Sofitel Bali Nusa Dua was the best. For this Pandemic situation, Sofitel Bali Nusa Dua delivered above and beyond. My sympathy for the whole team. My wife and I know exactly how it feels because my wife is part of a hotel chain too.

It was a nice getaway, but the food quality and selection are poor compared to similar hotels in Nusa Dua area