Sofitel Bali Nusa Dua Beach Resort

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Sofitel Bali Nusa Dua Beach Resort 5 stars

Customer review rating (ALL Rating) 4.1/5 215 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Bali's only 5-star luxury beachfront ballroom

  • Indonesia's Leading Resort 2018 by World Travel Awards

  • One of the best brunches in the world by Condé Nast Traveller

  • Enjoy an exquisite and free flow beverage experience with MyGlass package

  • Pamper your kids everyday with MyKids package

Hotel location

Sofitel Bali Nusa Dua Beach Resort

Lot N5, ITDC Tourism Complex, Nusa Dua, Badung, Bali
80363 NUSA DUA
Indonesia

  • By plane

    NGURAH RAI At 12.5km / 7.77 miles

GPS:-8.791556, 115.230317

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

During your magnifique stay in our 5-star luxury Bali beach resort, our spacious, modern luxury, and French Art De Vivre will give you an unforgettable experience. From luxurious bed linens and designer furnishings to the vibrant décor, handcrafted amenities and cutting-edge technology, our rooms, suites, and beach villas were created just for you.

Our guest reviews

Our guest reviews for
Sofitel Bali Nusa Dua Beach Resort

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  215 reviews

TripAdvisor Rating  4.5/5  6,555 reviews

Certificate of excellence 2022

Excellent stay and Enjoyable Stay

Customer review rating 4.5/5

Beni I. Families - Confirmed reviews ALL

1. Great service by the receptionist at Executive Lounge 2. Room is spacious equipped with bathtub. Thanks for upgrading my room into plunge pool room. 3. Praying mat is outstanding. I give my two thumbs for this amazing service 4. Breakfast and executive lounge was great and satistying 5. Facilities are perfect for every situation, especially for family vacation 6. Thanks for permitting online food delivered to the hotel. It was very helpful

Very Nice Holiday

TripAdvisor rating 5.0/5

Chandra Y TripAdvisor review

It was a pleasure to stay at the Sofitel. All staff is friendly, the room is clean and close to the beach, the breakfast is delicious and varied, the hotel is equipped with a kids club. Hopefully we can stay here if we go to Bali again.

Dear Chandra Y, Bonjour! Selamat Siang! Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. Reading that you had an amazing holiday with us is truly rewarding for all of us. The team and I always strive to render our best services to ensure that our guests leave for home with many beautiful memories of our resort. I am pleased to know that it was the case for you. We really appreciate you write this review for us and we hope to see you again very soon. Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

5 Wonderful Days at Nusa Dua

TripAdvisor rating 5.0/5

t_indrawiguna TripAdvisor review

We booked for 5 days, me and the big family. 3 rooms. We stayed at the Suite, Excellent service, we have a butler everyday asking what they can do to help. Breakfast was great, many choices, even we can get the breakfast to our room. What we love also is the kids villa, our daughter love to play there. Only the bicycle is not maintained well so we could not enjoy riding them. Overall it was a great experience, we surely will stay there again next time.

Well located, good activities during stays esp fun boxing n yoga

Customer review rating 4.5/5

Heny T. Couples - Confirmed reviews ALL

Love the nusa dua area to scroll around during morning, the hotel activities such as yoga n fun boxing are really good. They’re good coaches

Dear Heny T., Bonjour! Selamat Siang! We very much appreciate your comments regarding your recent stay at the Sofitel Bali Nusa Dua Beach Resort and thank you for your loyalty towards ACCOR. We are delighted to read that you had an excellent experience and thoroughly enjoyed your stay at our resort. It is always a pleasure and very encouraging to learn that our guests are satisfied with our services and that we met all their expectations as it is what we strive for every day. Thank you again for your kind feedback, we hope to see you again soon for another Magnifique Journey with us. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bad service

Customer review rating 0.5/5

Amit Families - Confirmed reviews ALL

Hi, I had to cancel my Bali holidays because of my partner bali visa issue. I sent all necessary docs as requested to respective department and requested for refund. However they still changed me for one night. I am really disappointed with Sofitel this time because my problem was ignored. I have stayed in Sofitel at different locations and alwys had a good experience except this time.

Perfect

Customer review rating 5.0/5

Matthew D. Couples - Confirmed reviews ALL

Excellent staff, very friendly and helpful. The villa was beautiful and spotless. Amazing beachfront resort! Can’t wait to return. Oh, the breakfast was probably the best and most diverse I’ve ever had.

Lovely Hotel Staff!!

TripAdvisor rating 4.0/5

RichieRich717 TripAdvisor review

I came back to Sofitel NusaDua again from my last trip in January 2022. This time in Feb 2022, i get special services upon my arrival. Mrs.Yurika (GRO) reaching me out thru my mobile number for what i’ve need during my stay in Sofitel NusaDua. The services from hotel staff very welcome and warm. Thank you so much also for Angga and Indra as Butler for your help and assistance, specially prepare surprise bday cake for my sister. It is really nice to stay back in Sofitel Nusa Dua and am sure i’ll be back again with family/friends in the near future.. Stay healthy for Sofitel NusaDua

Ok stay

Customer review rating 3.5/5

Adi P. Families - Confirmed reviews ALL

Hi Sylvain and team, my name is Adi. Gabriella Maulida who is my colleague recommended me to Sofitel. The following are my impressions of my stay: 1. One of the great things of this hotel is the number of pools available. My kids love the kids pool with the fountain and the slide, and also the adult pools. I personally like the extra long semi-private pool on the ground floor rooms because I am a long distance swimmer. 2. Breakfast food was excellent except that the position of the food or booth is rather awkward, i.e. foods are located in different rooms. 3. The ticketing system during breakfast is a breakthrough innovation especially for local guests who do no have manner to queue up. 4. Coffee was fantastic. 5. Very important: The in room dining barcode in the tv room on channel 2 did not work. Please fix it for other guests. 6. Please add more variety to pizza menu. 7. check in check out was a breeze. 8. I think more attention can be paid to the cleanliness of the pool to ensure pools are clean and hygiene throughout the day. I once noticed and reported what seems to be like a poop on the stairs leading to the adult pool. Also, I once noticed a layer of dirt what seems to be like a person vomit on the pool. 9. Please add more soccer balls or get a decent soccer ball because the current one is deflated. 10. Please fix the toddler bicycle. 11. When it rained, there are many bocor from the hallway ceilings. Please fix it because it got slippery. 12. Some stone floors right on the entrance doors are dirty. Please clean it properly for future guests so they have amazing first impressions.

Comfort

Customer review rating 4.0/5

David A. Couples - Confirmed reviews ALL

Everything is good, but please improve the taste of your breakfast menu

Perfect hospitality

Customer review rating 4.5/5

Daniel B. S. Families - Confirmed reviews ALL

Good room, facility, location, service

Nice room but too noisy from neighborhood

Customer review rating 4.0/5

T. Friends - Confirmed reviews ALL

Floor next sofa is still dirty. We can still hear neighbors laugh in the morning,. Which come from private pool in 1st floor

Cleanliness and Room Condition required more attention

TripAdvisor rating 4.0/5

stefleo88 TripAdvisor review

Cleanliness in the room need to be improved, during 1st day there still some dust on the table and room condition quite poor. The room condition required some attention (some of part on the floor and at behind of bed is tear off, room is quite dark. Suggest to upgrade the look in the room inside to be more modern. Thank you for the corporation from the staff, I am being moved on 2nd day into the much better room condition.

Uncomfortable Stay

TripAdvisor rating 3.0/5

153henryi TripAdvisor review

Very disappointed with hotel service because the in house guest is high but the staff is very less. Specially when breakfast time it is very crowded. Please the hotel manager and restaurant manager to evaluate if the in house guest high consider about the total staff to serve the in house guest.

Cozy stay at good beach resort

TripAdvisor rating 5.0/5

guninta16 TripAdvisor review

Felt very welcome as an Accor member. I received welcome drinks and was offered a room upgrade. The room with plunge pool was super cozy. I love that I could take a quick dip on a sunny day with no effort at all. The room was clean and sufficiently spacious. The hotel itself is good and has complete facilities and recreational offers. The a la carte menu selection at the restaurant was a let down, but the food itself was good. Overall, good stay! I would definitely come back to this hotel.

Need proper maintenance for the property, but good service from the team was perfect

TripAdvisor rating 3.0/5

AdiAndSil TripAdvisor review

Awesome services from the team, start from the check in process with Mr. En****e Then helps from the manager for assisting our “not cold” air-con at our rooms. Overall very good services as usual, but property need proper maintenance in order to provide perfect comfort as a 5 star hotel.

Nothing special

TripAdvisor rating 3.0/5

virgialala TripAdvisor review

Sofitel bali used to be our fav hotel but we were dissapointed from our last stay. Service level was bad especially in restos and activities area, beach was boring with too much corals and rocks. We stayed 2 nights at prestige suite for wedding anniversary, and there were an event and we were surrounded by rooms of groups below and above our rooms. They made noisy sounds until late night and it was so disturbing! The pool was so cloudy, bfast was bland. Nothing special with the hotel.

Below our expectation...

TripAdvisor rating 3.0/5

niks1103 TripAdvisor review

Upon our arrival, we were not getting a warm welcome. The front desk staff didn’t greet us with smile, the check in process was also longer than we expected. After finally checking in our room, we notice that there’s no body lotion in the bathroom. We called the guest service and they said it was provided by request, so we ordered one. After 2 hours, noone showed up to deliver it. We called again and wait. But we didn’t get it until we checked out. The slipper that is provided in room also too thin and poor quality. The breakfast was just okay, not a special one. We tried SoSpa, it was great and meet our expectation. Overall, we were not really happy with our stay and with 190 usd per night, there are many hotels in Bali which can offer better facilities and service (even with lower price).

Nice place

Customer review rating 4.5/5

Aries E. S. Families - Confirmed reviews ALL

Nice room nice pool

Nice to stay and safe

Customer review rating 4.0/5

Andreas W. S. Families - Confirmed reviews ALL

It is our first time stay, and we like it. We feel safe to be here while pandemic Covid-19 situation still high outside, but this Hotel showed a very good management to protect ourselves from virus spreading.

All very good

Customer review rating 4.5/5

Asri Friends - Confirmed reviews ALL

Keep up excellent

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