I came back to Sofitel NusaDua again from my last trip in January 2022. This time in Feb 2022, i get special services upon my arrival. Mrs.Yurika (GRO) reaching me out thru my mobile number for what i’ve need during my stay in Sofitel NusaDua. The services from hotel staff very welcome and warm. Thank you so much also for Angga and Indra as Butler for your help and assistance, specially prepare surprise bday cake for my sister. It is really nice to stay back in Sofitel Nusa Dua and am sure i’ll be back again with family/friends in the near future.. Stay healthy for Sofitel NusaDua

Hi Sylvain and team, my name is Adi. Gabriella Maulida who is my colleague recommended me to Sofitel. The following are my impressions of my stay: 1. One of the great things of this hotel is the number of pools available. My kids love the kids pool with the fountain and the slide, and also the adult pools. I personally like the extra long semi-private pool on the ground floor rooms because I am a long distance swimmer. 2. Breakfast food was excellent except that the position of the food or booth is rather awkward, i.e. foods are located in different rooms. 3. The ticketing system during breakfast is a breakthrough innovation especially for local guests who do no have manner to queue up. 4. Coffee was fantastic. 5. Very important: The in room dining barcode in the tv room on channel 2 did not work. Please fix it for other guests. 6. Please add more variety to pizza menu. 7. check in check out was a breeze. 8. I think more attention can be paid to the cleanliness of the pool to ensure pools are clean and hygiene throughout the day. I once noticed and reported what seems to be like a poop on the stairs leading to the adult pool. Also, I once noticed a layer of dirt what seems to be like a person vomit on the pool. 9. Please add more soccer balls or get a decent soccer ball because the current one is deflated. 10. Please fix the toddler bicycle. 11. When it rained, there are many bocor from the hallway ceilings. Please fix it because it got slippery. 12. Some stone floors right on the entrance doors are dirty. Please clean it properly for future guests so they have amazing first impressions.

Everything is good, but please improve the taste of your breakfast menu

Good room, facility, location, service

Floor next sofa is still dirty. We can still hear neighbors laugh in the morning,. Which come from private pool in 1st floor

Cleanliness in the room need to be improved, during 1st day there still some dust on the table and room condition quite poor. The room condition required some attention (some of part on the floor and at behind of bed is tear off, room is quite dark. Suggest to upgrade the look in the room inside to be more modern. Thank you for the corporation from the staff, I am being moved on 2nd day into the much better room condition.

Very disappointed with hotel service because the in house guest is high but the staff is very less. Specially when breakfast time it is very crowded. Please the hotel manager and restaurant manager to evaluate if the in house guest high consider about the total staff to serve the in house guest.

Felt very welcome as an Accor member. I received welcome drinks and was offered a room upgrade. The room with plunge pool was super cozy. I love that I could take a quick dip on a sunny day with no effort at all. The room was clean and sufficiently spacious. The hotel itself is good and has complete facilities and recreational offers. The a la carte menu selection at the restaurant was a let down, but the food itself was good. Overall, good stay! I would definitely come back to this hotel.

Awesome services from the team, start from the check in process with Mr. En****e Then helps from the manager for assisting our “not cold” air-con at our rooms. Overall very good services as usual, but property need proper maintenance in order to provide perfect comfort as a 5 star hotel.

Sofitel bali used to be our fav hotel but we were dissapointed from our last stay. Service level was bad especially in restos and activities area, beach was boring with too much corals and rocks. We stayed 2 nights at prestige suite for wedding anniversary, and there were an event and we were surrounded by rooms of groups below and above our rooms. They made noisy sounds until late night and it was so disturbing! The pool was so cloudy, bfast was bland. Nothing special with the hotel.

Upon our arrival, we were not getting a warm welcome. The front desk staff didn’t greet us with smile, the check in process was also longer than we expected. After finally checking in our room, we notice that there’s no body lotion in the bathroom. We called the guest service and they said it was provided by request, so we ordered one. After 2 hours, noone showed up to deliver it. We called again and wait. But we didn’t get it until we checked out. The slipper that is provided in room also too thin and poor quality. The breakfast was just okay, not a special one. We tried SoSpa, it was great and meet our expectation. Overall, we were not really happy with our stay and with 190 usd per night, there are many hotels in Bali which can offer better facilities and service (even with lower price).

Nice room nice pool

It is our first time stay, and we like it. We feel safe to be here while pandemic Covid-19 situation still high outside, but this Hotel showed a very good management to protect ourselves from virus spreading.

Keep up excellent

When we checked in, they Upgrade our room,for Accor Member, We got Ocean View Room. Then we got 2x Drink Voucher. 1 welcome drink & 2 in Pool Bar. And I can trade my Birthday Cake voucher to Free 60'Body Massage for 2 people,by the beach Gazebo. It is very good!!