Sofitel Bali Nusa Dua Beach Resort Hotel 5 stars

- the internet was off for 2 days, most of the cafe are closed early but we understand for this covid 19 pandemic going.

It all started from the reservation, no clear queing line, it is pandemic, but no line showing the right direction of physical distancing. The occupancy rate is beyond pandemic limit, 80%! Then when we came into the room, the phone was died, we hardly make a phone call even if we want to contact the reception. We checked the amenities, some are missing, then we asked for one, the house keeping come and just put in a bulk on top of the table, not arrange it or served it as it supposed to in a 5 stars hotel. Even worse, the safe deposit opened (none is missing, yet still, we worried for a moment)

The housekeeping is not that great. I left my room since 08.00 am until 15.00 pm and it is hasnt been cleaned up thoo I stayed at 2011 and it happened at 28th Dec 2020

Breakfast too crowded, room cleaning no so clean, no more mechine coffee maker at room

everything in this hotel is wonderful.. my stay there was satisfying.. the staff, the service, the room, the food were magnificent.. thank you so much for giving me such a wonderful experience during my stay in your hotel.. looking forward to stay there in the future..

This was my 2nd stay in Sofitel. Regarding Pandemic & fully understand of situation they were not professional. I booked for 3nights Honeymoon suite. Price wasnt much different wiThis was my 2nd stay in Sofitel. Regarding Pandemic & fully understand of situation they were not professional. I booked for 3nights Honeymoon suite. Price wasnt much different with normal peak season. So. Yes. I paid quite high price. 1. Room was lack of amenities. Everything was set up for 1 person. I had to asked for twice to reception. 2. Wifi wasnt work for 1day. 3. Room service and hotel information wasnt their. So.i was very confuse what is going on this hotel. Any promotion for F&B or any activities? I was forced to go and call for manager 3times. 4. Lounge. No Alcoholic Beverage. Food was limited served. And cold & not yum Very different with last time. 5. All the advantage as a member of Accor wasnt available or very little. What i felt was un-welcomed. And they are more focus on celebrities or influencers. Well. I am just normal member. So maybe is that my fault that i am not famous?🤷‍♀️ 6. Check in & check out. Check in : They were asked me to wait and they will call my name. Well. I was waiting and watching all the guest was cutting the line and checked in!! I was asking when are u going to call me? And they said who are u. (What the...) not only me. There were other guest who was waiting for 1 hour. When I checked out,, they were charging that i dont use. I never asked and use the laundry service. But they said i did. Well I asked them so check the sign and show me. Well there was no! The counter seemed that I was lying. Holy!!! Why should i pay such amount and ruined my new year holiday? My family decided not to come back this hotel. And ofcourse i already share my experience to my friends. I am so sorry but. I DONT FEEL ANY WELCOME IN THIS HOTEL. PLUS. They never reply on Instagram Message. Apparently other hotels were answer to me very kindly even though not immediate reply.al peak season. So. Yes. I paid quite high price. 1. Room was lack of amenities. Everything was set up for 1 person. I had to asked for twice to reception. 2. Wifi wasnt work for 1day. 3. Room service and hotel information wasnt their. So.i was very confuse what is going on this hotel. Any promotion for F&B or any activities? I was forced to go and call for manager 3times. 4. Lounge. No Alcoholic Beverage. Food was limited served. And cold & not yum Very different with last time. 5. All the advantage as a member of Accor wasnt available or very little. What i felt was un-welcomed. And they are more focus on celebrities or influencers. Well. I am just normal member. So maybe is that my fault that i am not famous?🤷‍♀️ 6. Check in & check out. Check in : They were asked me to wait and they will call my name. Well. I was waiting and watching all the guest was cutting the line and checked in!! I was asking when are u going to call me? And they said who are u. (What the...) not only me. There were other guest who was waiting for 1 hour. When I checked out,, they were charging that i dont use. I never asked and use the laundry service. But they said i did. Well I asked them so check the sign and show me. Well there was no! The counter seemed that I was lying. Holy!!! Why should i pay such amount and ruined my new year holiday? My family decided not to come back this hotel. And ofcourse i already share my experience to my friends. I am so sorry but. I DONT FEEL ANY WELCOME IN THIS HOTEL. PLUS. They never reply on Instagram Message. Apparently other hotels were answer to me very kindly even though not immediate reply.

Completely my leisure and holiday at Bali with beautiful view, luxury facility such: sunrise yoga, cycling, Gym, Kids Club, Private beachfront locale on a perfect sunrise and sunset, Good Restaurant as well. My room’s view at lagoon pool canal, very beautiful indeed. I’ve enjoyed the Authentic Balinese Massage also at the Gazebo view to beachfront. I miss you already! I have a few suggestion to you: please provide your bathroom compliments more complete, compare to another 5 ⭐️ Hotel, is fewer than others.

Nice ambience, very spacious room, a wonderful bathroom and a very nice stay overall. The breakfast was great and the staffs were very attentive.

Stayed 4 nights in Sofitel. Really love the hotel. Will be back soon!

extraordinary good service and cleanliness. Friendly and responsive employees really make us feel at home staying here. maintain and improve if necessary. because Bali is a favorite place for vacation and is very famous in the world Six star for this hotel.

Property was beautiful, design quite nice To much dark color Not to clean No covid concern in hotel, breakfast always full no distance or schedule for each guest Pool was beautiful Our booking not prepare very well With reason reservation team doesn't inform to reception team about my request. Even there were a condition include in my voucher. Beach not to beautifull

No upgrade room even i have the upgrade voucher from Accor Member, and when I asked to pay the upgrade, they said all the room is fully booked. When I checke to the apps accor, all room still available. The staff from Restaurant ( Breakfast and Cucina) is very nice. Need social distancing form breakfast, the restaurant so crowded

Great hotel

The place is very exclusive, nice bar is located at just walking distance

Got free double upgrade to plunge pool room, very nice treatment to us. The check in process was very smooth, came at near 1 pm and the room was ready at that time. The breakfast also was very good, the variety and the taste of the food is nice, try the Mie Goreng from the live cooking station! The room is very clean and the staff is very friendly. Will definitely come back to Sofitel.