Grand Mercure Bali Seminyak 5 stars

Customer review rating (ALL Rating) 4.5/5 882 reviews

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Jalan Arjuna No. 40 Seminyak, Kecamatan Kuta, Badung, 80361 BADUNG, Indonesia

Description

Hotel extras

  • 2 minutes’ walk from Double Six Beach

  • Spacious rooms with balconies and generous bathroom including a shower and bathtub.

  • Balinese heritage infused throughout the hotel

  • Prime location near Seminyak and Legian entertainment

  • Family-friendly resort with Kids Club and Kids Pool

Our accommodation(s)

Hotel location

Grand Mercure Bali Seminyak

Jalan Arjuna No. 40 Seminyak, Kecamatan Kuta, Badung
80361 BADUNG
Indonesia

GPS:-8.69666, 115.16325

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

BATUR

Batur All-Day Dining Restaurant indulge the palate with iconic Balinese cuisine or with a dish from our a la carte menu featuring a wide selection of Authentic Nusantara, Asian, and Western delicacies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  882 reviews

Customer review rating 5.0/5

Luisa K. Friends - Confirmed reviews ALL

Beautiful hotel very friendly everything perfect

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wahyu Ansori Front Office Manager

Customer review rating 2.5/5

Seoyun K. Friends - Confirmed reviews ALL

At both check-in and check-out, the service provided by Indah lacked engagement, which was noticeably different from the level of service I have experienced at other five-star hotels in Bali (having stayed at more than 20 properties, including well-known brands). Additionally, she forgot to release the bond upon departure, and I had to ask her, which is quite unusual for a hotel of this standard. The F&B team was generally very friendly and welcoming; however, there were some inconsistencies in service. For example, certain guests were offered coffee and freshly pressed juice, but despite my Platinum status, this was not extended to me on the first day, and I only became aware of it on the second morning. This highlights a valuable training opportunity to ensure all team members are fully aware of the offerings and can deliver a consistent guest experience. On a positive note, the buffet breakfast was outstanding - with excellent variety, quality, and presentation.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wahyu Ansori Front Office Manager

Customer review rating 5.0/5

Efthimia I. Friends - Confirmed reviews ALL

Thank you to all the staff. Amazing customer service! It was a pleasure meeting you all.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wahyu Ansori Front Office Manager

Customer review rating 4.5/5

Geralyn Y. Families - Confirmed reviews ALL

After a full day of exploring, Grand Mercure Seminyak welcomed us into a space of pure comfort and calm. The beautiful pool, warm sunlight, and gentle atmosphere created the perfect setting for us to slow down… to just be present and enjoy each other’s company. The service was truly top-notch—thoughtful, attentive, and filled with warmth that made us feel so well taken care of. Watching her play, laugh, and enjoy the water so freely… seeing those genuine smiles and joyful moments— it reminded me that sometimes, the simplest moments are the most meaningful. No rushing. No plans. Just rest, relaxation, and togetherness. And in that stillness, I realised— this is exactly what we needed.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wahyu Ansori Front Office Manager

Customer review rating 5.0/5

Sophie Z. Friends - Confirmed reviews ALL

For the 5 days I was there nothing was too much trouble. The service was excellent. Definitely will be back

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wahyu Ansori Front Office Manager

Other web-users rate our hotel

  • 1,221 reviews 9.7/10 Location
  • 1,662 reviews 8.6/10 Room
  • 3,123 reviews 9.4/10 Service
  • 15 reviews 10/10 WiFi
  • 893 reviews 9.1/10 Breakfast
  • 879 reviews 8.7/10 Food
  • 773 reviews 8.6/10 Cleanliness
  • 635 reviews 9.1/10 Vibe

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