Grand Mercure Bali Seminyak 5 stars

Customer review rating (ALL Rating) 4.6/5 1,084 reviews

Best price
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Grand Mercure Bali Seminyak - Image 1
Grand Mercure Bali Seminyak - Image 2
Grand Mercure Bali Seminyak - Image 3
Grand Mercure Bali Seminyak - Image 4
Jalan Arjuna No. 40 Seminyak, Kecamatan Kuta, Badung, 80361 BADUNG, Indonesia

Description

Hotel extras

  • 2-minute walk to Double Six Beach, near Seminyak & Legian iconic vibrant spots.

  • One of Seminyak's largest ballrooms with four versatile meeting spaces

  • Spacious rooms with balconies and generous bathrooms with shower and bathtub.

  • Family-friendly resort with Kids Club and Kids Pool

  • Balinese heritage infused throughout the hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe Room Twin Bed

Photo out of - Deluxe Room Twin Bed

This Deluxe room, overlooking the Seminyak street or surrounding has size of 36m2 and features two single beds. It is equipped with a 50in LED TV, Bathroom with bathtub and rain shower, Balcony, Minibar, Safe Deposit Box and High Speed WIFI.

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 36 m² / 387 sq ft
  • Bedding 2 x Single bed(s)
  • Most of the accommodation: Balcony
See availabilities

This Deluxe room, facing the hotel lush garden, has a size of 36m2 and features a king-size bed. Enjoy a 50in LED TV, Bathroom with a bathtub and rain shower, Balcony, Minibar, Safe Box and High-Speed Wi-Fi.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

This Deluxe room facing the pools of the hotel, has a size of 36m2 and features a king size bed. Equipped with a 50in LED TV, bathroom with bathtub and rain shower, Balcony, Minibar, Safe Deposit Box and High Speed WIFI.

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

This Deluxe room facing the pools of the hotel, has a size of 36m2 and features two single beds. It is equipped with a 50in LED TV, Bathroom with bathtub and rain shower, Balcony, Minibar, Safe Deposit Box and High Speed WIFI.

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

This ground floor Deluxe room (36m2), has direct access to the pool, a king size bed. Enjoy a 50in LED TV, Bathroom with bathtub, rain shower, Balcony, Minibar, Safe Box and High-Speed Wi-Fi.

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Junior Suite Twin Bed

Photo out of - Junior Suite Twin Bed

This Junior Suite, has a room size of 47m2, features two single beds, enhanced with special welcome amenities. Enjoy a 50in LED TV, Sofa, Bathroom with bathtub and rain shower, Balcony, Minibar, Coffee Machine, Safe Box and High-Speed WIFI.

  • Most of the accommodation:

    Balcony or Additional living room / area

Max. number of persons
3
Area
From 47 m² / 505 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Executive Suite King Size Bed

Photo out of - Executive Suite King Size Bed

The Executive Suite, with a room size of 65m², features a king-size bed, a living room, and special welcome amenities. Enjoy a 50in LED TV, Bathroom with a bathtub and rain shower, Balcony, Minibar, Coffee Machine, Safe Box and High-Speed Wi-Fi.

  • Most of the accommodation:

    Balcony or Additional living room / area

Max. number of persons
3
Area
From 65 m² / 699 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Grand Mercure Bali Seminyak

Jalan Arjuna No. 40 Seminyak, Kecamatan Kuta, Badung
80361 BADUNG
Indonesia

GPS:-8.69666, 115.16325

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • I Gusti Ngurah Rai International Airport Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 269 rooms
  • 2 rooms for people with reduced mobility
  • 54 connecting rooms
  • 269 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Korean
  • Chinese Mandarin

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Children Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for over 12
  • Children''s Club for 0 to 3 years
  • Children''s Club for 3 to 6 years
  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years
  • Board games available
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area
  • Foosball
  • Children''s TV Channels

Well-being

Kids Swimming Pool

  • Outside
  • On site

Outdoor Swimming Pool

  • Outside
  • On site

Lagoon Pool

  • Outside
  • On site

Fitness center

  • On site
  • Sauna room

Sports and leisure

Gym

  • On site

Bodybuilding equipment/Gym

  • On site
  • On site
  • Outdoor parking
  • Public
  • Parking opened 24/7

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Parking with security service
  • Sprinkler
  • Video surveillance in parking

Accessibility

  • Accessible parking

Private indoor parking

Parking information

  • On site
  • Indoor parking
  • Private

Private enclosed outdoor parking

Parking information

  • On site
  • Outdoor parking
  • Private

Outdoor private parking

Parking information

  • On site
  • Outdoor parking
  • Private

BATUR

Photo out of - BATUR

Batur All-Day Dining presents refined international cuisine infused with local heritage flavors, featuring comforting classics, wholesome organic dishes, and a wide selection of Asian, Indonesian, and Western delicacies.

Cooking style
International
Chef name
Noldy Herling
Capacity
180
Accessibility
Accessible service
Jalan Arjuna No. 40 Seminyak, Kecamatan Kuta, Badung, 80361 Badung, Indonesia
Telephone +62 361 9342900
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool
  • Takeaway Meals
  • Musical Entertainment
  • Private lounge

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Batur All-Day Dining presents refined international cuisine infused with local heritage flavors, featuring comforting classics, wholesome organic dishes, and a wide selection of Asian, Indonesian, and Western delicacies.

Signature cocktail. selection of local and international beer, wine, perfect for chilling during your pool time.

Start your day with an indulgent breakfast at Batur Restaurant, featuring international classics, Asian favorites, and Balinese specialties prepared fresh each morning.

Enjoy a refreshing swim at our spacious main pool surrounded by lush greenery. Ideal for families and leisure seekers, it offers comfortable sunbeds, poolside service, and a calm retreat just steps away from Seminyak’s lively atmosphere.

Fitness center with state-of-the-art equipment so you can stay fit and focused while you stay with us. Open daily from 6:00 AM to 10:00 PM for your convenience.

All-in-one wellness concept. A mix of traditional and modern body treatments are available from 09.00 am to 10.00 pm. Signature massages is the Balinese Traditional Massage promoting balance and a local way of being well.

Book

Our elegant Pandawa Ballroom can host your function or Wedding which can be arranged according to the customers requirements. A selected choice of packages will ensure a memorable moment

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,084 reviews

Customer review rating 3.5/5

Mario V. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel. We are pleased you enjoyed our convenient location and the friendly service from our team, especially our bar staff. We sincerely apologise for the cleanliness and maintenance issues in your bathroom. Your comments have been shared with our housekeeping and maintenance teams for attention and improvement. We appreciate your feedback and hope to welcome you back for a better experience! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 3.0/5

James M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 5.0/5

Richard D. Solo - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel. We are truly delighted to know that staying at Grand Mercure Bali Seminyak feels like coming home. Your recognition means a lot to our team. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 4.5/5

Joseph M. Families - Confirmed reviews ALL

Dear Guest, Thank you for your review. We sincerely apologize for the inconvenience caused by the shower odor and for the lack of attention you received when reporting it. This is not the level of service we strive to provide, and we have addressed the matter with the relevant teams to prevent a recurrence. We hope to welcome you back for a much-improved stay. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 3.5/5

Nicole F. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you had a lovely time with us and enjoyed our breakfast selection. We appreciate your comments regarding the wait time for egg dishes and the absence of certain hot breakfast options such as fried rice. Your feedback is valuable and will be shared with our culinary team as we continually look for ways to enhance our guest experience. We hope to welcome you back to Grand Mercure Bali Seminyak again soon. Sincerely, Sabar Sitompul Resident Manager

Dear Guest, Thank you for the great review of our hotel. We are pleased you enjoyed our convenient location and the friendly service from our team, especially our bar staff. We sincerely apologise for the cleanliness and maintenance issues in your bathroom. Your comments have been shared with our housekeeping and maintenance teams for attention and improvement. We appreciate your feedback and hope to welcome you back for a better experience! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 3.0/5

James M. Couples - Confirmed reviews ALL

Rooms are good and clean. Outlook from room average. Pool needs a lot more sun lounges. Breakfast is ok but needs organising, like put sugar etc on the tables.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 5.0/5

Richard D. Solo - Confirmed reviews ALL

Always a lovely welcome from the staff at Grand Mercure Seminyak - feels like I’m home when I’m there.

Dear Guest, Thank you for the great review of our hotel. We are truly delighted to know that staying at Grand Mercure Bali Seminyak feels like coming home. Your recognition means a lot to our team. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 4.5/5

Joseph M. Families - Confirmed reviews ALL

Only down fall was the shower .. it had a sewage smell and when I told receptionist they just said okay.

Dear Guest, Thank you for your review. We sincerely apologize for the inconvenience caused by the shower odor and for the lack of attention you received when reporting it. This is not the level of service we strive to provide, and we have addressed the matter with the relevant teams to prevent a recurrence. We hope to welcome you back for a much-improved stay. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 3.5/5

Nicole F. Families - Confirmed reviews ALL

We had a lovely time my only critique was the breakfast. Many pastries and good options but eggs could take a while and no fried rice etc. but pleasant.

Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you had a lovely time with us and enjoyed our breakfast selection. We appreciate your comments regarding the wait time for egg dishes and the absence of certain hot breakfast options such as fried rice. Your feedback is valuable and will be shared with our culinary team as we continually look for ways to enhance our guest experience. We hope to welcome you back to Grand Mercure Bali Seminyak again soon. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 4.5/5

Karen Z. Couples - Confirmed reviews ALL

Staff were exceptional especially Wan our yoga master

Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our team exceptional. A special thank you for recognizing Wan, our yoga master. We will be sure to share your kind words with him. Your appreciation means a lot to us, and we look forward to welcoming you back to Grand Mercure Bali Seminyak for another memorable stay. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 4.5/5

Rohani B. H. Couples - Confirmed reviews ALL

Celebrate my husband birthday. The room was decorated along with birthday cake and card. My husband so happy. Staff super friendly and helpful. They always smile. Food, service are excellent. Highly recommended

Dear Guest, Thank you for choosing to celebrate your husband's birthday with us! We are delighted to know that the room decoration, birthday cake, and card helped make the occasion special and that your husband was so happy. We're also pleased to hear that you enjoyed our excellent food and service, and that our friendly team made your stay memorable with their warm smiles and helpful hospitality. We truly appreciate your recommendation and look forward to welcoming you back to Grand Mercure Bali Seminyak for another wonderful stay. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 2.0/5

Vatsal A. Couples - Confirmed reviews ALL

Room had no view, towel linen quality was really very bad.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 3.5/5

Michelle S. Families - Confirmed reviews ALL

Disappointed in room. Like to sit on balcony in the afternoon with a drink. It was too hot as balcony was in full sun. Other thing is there were not enough deck chairs in the shade. Could never get one. Staff were very friendly

Dear Guest, Thank you for sharing your feedback. While we're pleased to hear that you found our team friendly and welcoming, we're sorry to learn that your balcony experience was affected by the afternoon sun exposure and that the availability of shaded deck chairs did not meet your expectations. We understand how important it is to relax comfortably during your holiday, and we regret any inconvenience this caused. Your comments have been shared with the relevant teams as we continually look for ways to enhance our guests' experience. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 5.0/5

Henry E. Couples - Confirmed reviews ALL

Great hotel with welcoming staff. 3rd time at this hotel and more to come in the future

Dear Guest, Thank you for your wonderful review and for choosing to stay with us again. We are delighted to know that you enjoyed our hotel and experienced the warm hospitality of our team. It is especially rewarding to hear that this was your third stay with us. Your continued trust and support mean a great deal to us, and we are honored to be part of your Bali visits. We look forward to welcoming you back to Grand Mercure Bali Seminyak for many more memorable stays in the future. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 5.0/5

Alfrenius L. T. Solo - Confirmed reviews ALL

I had a lovely stay and enjoyed the overall experience. Thank you for the hospitality!

Dear Guest, Thank you for your kind review. We are delighted to hear that you had a lovely stay and enjoyed the overall experience with us. Your appreciation of our hospitality means a great deal to our team, and we are grateful for your encouraging feedback. We look forward to welcoming you back to Grand Mercure Bali Seminyak for another enjoyable stay. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 5.0/5

Helen M. Families - Confirmed reviews ALL

Fantastic. Great pool. Rooms spotless. Buffet breakfast the best I’ve ever had.

Dear Guest, Thank you for the great review of our hotel. We are delighted to hear that you enjoyed our beautiful pool, spotless rooms, and especially our buffet breakfast. Knowing that you consider it the best you've ever had is truly wonderful feedback for our culinary team. We appreciate your kind words and hope to see you again very soon at Grand Mercure Bali Seminyak. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 2.5/5

Wasura U. G. G. Couples - Confirmed reviews ALL

I am writing to share feedback regarding our recent stay. Having stayed at several 5-star Accor properties, I was extremely disappointed by the level of service we experienced here, especially as an Accor Heartist member. It left us wondering if our treatment was substandard simply because of my Heartist status. Check-in & Arrival: Upon arrival, there was no warm welcome, no welcome drink, and no luggage assistance offered initially—even though we noticed other guests receiving these services. We arrived around 2:00 PM and completed the paperwork. While I understood official check-in was at 3:00 PM, nobody notified us when 3:00 PM passed. At 3:10 PM, I had to approach the desk myself, only to be casually told the room was ready. When I inquired about a welcome drink, the receptionist promised it would be sent up to our room, but it never arrived. Laundry Service Delays: When our laundry was finished, housekeeping left a note asking us to call upon our return. After calling, we were told someone would bring it up immediately. After waiting over two hours with no update, I had to go down to reception and collect it myself Housekeeping & Hygiene: The next morning, we requested fresh towels. Unfortunately, both replacement towels had an unbearable, foul smell that we only noticed after showering. Uncomfortable Checkout Experience: During checkout, two staff members approached my partner and put her on the spot for positive feedback, closely watching her as she answered and even insisting she mention another colleague's name (starting with "Ta"). Cornering guests for reviews like this felt uncomfortable. While the room itself was fine, the lack of service, follow-through, and basic 5-star hospitality made this a very disappointing experience. I hope management addresses these operational and service standards with the team.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 4.0/5

Monisha S. Families - Confirmed reviews ALL

Lovely pool, delicious buffet breakfast, staff were so sweet and friendly.

Dear Guest, Thank you for the great review of our hotel.We are delighted to hear that you enjoyed our beautiful pool, delicious buffet breakfast, and the warm hospitality of our team. Your kind words about our friendly staff mean a lot to us, and we will be pleased to share your compliments with the team. We look forward to welcoming you back to Grand Mercure Bali Seminyak for another memorable stay. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 2.5/5

Novita S. G. Families - Confirmed reviews ALL

I did not feels like platinum member No welcoming amenity in the room The room was noisy because the door have hole

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 5.0/5

Helene S. Solo - Confirmed reviews ALL

I had a great stay at the Grand Mecure. The location is fantastic! The pool is massive and good temperature. I just wish the seats at the swim up bar were under the water as only your knees down are in the water but still a nice place to relax and enjoy a drink. I did hear my neighbours talking and their TV so soundproofing could be a little better but thankfully they were not up late. People have moaned about the fireworks noise from the beach and honestly it only goes for a short time at around 10pm and did not bother me at all. This is my second time here and I would come back.

Dear Guest, Thank you for choosing Grand Mercure Bali Seminyak once again and for taking the time to share your experience. We are delighted to know you enjoyed our fantastic location, spacious pool, and relaxing swim-up bar. We also appreciate your feedback regarding the bar seating and room soundproofing, as comments like yours help us identify opportunities to enhance our guest experience. Most importantly, we are thrilled to hear that this was your second stay with us and that you would return again. Your continued trust means a great deal to our team. We look forward to welcoming you back for another memorable stay in Bali. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 5.0/5

Agnes O. Families - Confirmed reviews ALL

Good hotel

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 4.0/5

Laras D. S. Families - Confirmed reviews ALL

The hotel overall is good, the room is comfortable as well but the floor is slippery, i almost fell down many times but it doesn't really bother me. The breakfast has so many variant and sections, i was enjoyed exploring the breakfast. Also, the location is really near from the beach, just walk around 2minutes from the hotel. Recommended. Thank you for the hospitality

Dear Guest, Thank you for the great review of our hotel. We are glad to hear that you enjoyed our comfortable rooms, extensive breakfast selection, and convenient location just a short walk from the beach. We also appreciate your feedback regarding the slippery floor. Guest safety is very important to us, and we will review this concern with our team. Thank you for recognizing our hospitality, and we look forward to welcoming you back to Grand Mercure Bali Seminyak for another enjoyable stay. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 1.5/5

Akash S. Families - Confirmed reviews ALL

service was poor. Not guest friendly. Had to take a mile walk to smoke a cigarette. Property is good but the service was not. Took more than 10 minutes to open my door when I was locked out and also room service took long time to send a dinner plate. With the price paid, I expected excellent service but then I was disappointed.

Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. While we are pleased to know you appreciated our property, we regret the delays you encountered with room access assistance and room service delivery, as well as the inconvenience caused by our smoking area location. Providing timely and friendly service is our priority, and we clearly fell short during your stay. Please rest assured that your comments have been shared with the relevant teams for immediate review and improvement. We appreciate your feedback and hope to have the opportunity to restore your confidence in us during a future visit. Sincerely, Sabar Sitompul Resident Manager

Customer review rating 3.0/5

Greer C. Business - Confirmed reviews ALL

Getting tired this place does not fit the 5 star status No welcome gifts on arrival as you normally get as a gold member No upgrades offered dispite rooms been available Staff very good overall

Dear Guest, Thank you for sharing your feedback and for your continued loyalty as a Gold member. We are sorry to learn that your recent experience did not meet your expectations, particularly regarding the recognition of your membership benefits and room upgrade opportunities. We understand how important these benefits are to our loyal guests, and we regret any disappointment caused. That said, we are pleased to hear that you found our staff to be very good overall. Your kind words will be shared with the team as encouragement. Your feedback has been noted and will be reviewed with the relevant departments to ensure a more consistent guest experience in the future. We appreciate your continued support and hope to have the opportunity to restore your confidence during your next stay. Sincerely, Sabar Sitompul Resident Manager

Other web-users rate our hotel

  • 1,190 reviews 9.6/10 Location
  • 1,613 reviews 8.8/10 Room
  • 3,188 reviews 9.6/10 Service
  • 13 reviews 8.7/10 WiFi
  • 874 reviews 8.9/10 Food
  • 849 reviews 9.3/10 Breakfast
  • 825 reviews 8.9/10 Cleanliness
  • 653 reviews 9/10 Vibe

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