Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Dear Mr. Rob H., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you enjoyed our resort, facilities, spacious accommodation, breakfast, and the service provided by our team. We truly appreciate your recognition of our Heartists, who received a 100% satisfaction rating from you. At the same time, we sincerely appreciate your constructive comments regarding the condition of your room. We understand that the condition of fixtures, fittings, and switches can have a significant impact on overall comfort and the quality of the stay. We are sorry to learn that some aspects of the room did not meet the standard you expected. Please be assured that your observations have been taken seriously. We will share your feedback with our Engineering and Rooms Division teams for further review and appropriate follow-up, particularly concerning the loose fixtures, switches, and areas that may require more comprehensive attention. We are grateful that, despite this concern, you found the resort and facilities pleasant and that our Housekeeping team maintained your room to a good standard. Your feedback provides us with valuable insight into areas where we can continue to improve the guest experience. As a valued ALL – Accor Live Limitless member, we sincerely appreciate your loyalty and for choosing Novotel Bali Nusa Dua Hotel & Residences for your holiday. Thank you once again for your honest and constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable experience that better reflects the standards we strive to deliver. Warm regards, Guest Experiences Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Peter, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for sharing your wonderful review and for your continued loyalty as an ALL – Accor Live Limitless Classic member. We are truly delighted to know that you had a comfortable and memorable family holiday with us and that you enjoyed the room upgrade arranged during your stay. It is especially heartwarming to learn that the bedroom decoration prepared for the 70th birthday celebration helped make such a special occasion even more memorable. Your kind words regarding our accommodation, breakfast selection, cleanliness, and service are sincerely appreciated. We are also very pleased to know that Brats, Dinar, and Indah contributed positively to your experience. Rest assured that your recognition will be shared with them, as acknowledgements such as yours serve as great encouragement to our team. We also appreciate your feedback regarding the Wi-Fi connection speed. Please be assured that we continue to review and improve our facilities to ensure a more seamless experience for our valued guests. Thank you once again for choosing Novotel Bali Nusa Dua Hotel & Residences. It was our pleasure to be part of this wonderful celebration, and we look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Guest Experiences Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mrs. C., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your feedback following your recent stay with us and for your continued loyalty as an ALL – Accor Live Limitless Classic member. We are delighted to know that you enjoyed our beautiful pools, delicious food offerings, and refreshing iced coffees. It is also wonderful to learn that our team, breakfast selection, cleanliness, and arrival experience contributed positively to your stay. At the same time, we sincerely regret to learn that the comfort of the bed did not meet your expectations. We understand how important a restful night's sleep is, and we truly appreciate your comments regarding the firmness of the mattress, even with the additional topper provided. Please be assured that we have shared your feedback with the relevant team, as we continually review our facilities and guest preferences to enhance the overall experience we provide. Your feedback is greatly appreciated, as it helps us identify opportunities for improvement while continuing to deliver the warm and memorable hospitality that our guests deserve. Thank you once again for staying with us. We hope to have the opportunity to welcome you back to Novotel Bali Nusa Dua Hotel & Residences and provide you with an even more comfortable stay in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Ali A. M., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you sincerely for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to learn that you enjoyed your experience and that you loved the resort. Knowing that every aspect of your stay, from your booking experience and arrival to the comfort of your accommodation, cleanliness, breakfast selection, Wi-Fi connection, and interactions with our team, met your expectations is incredibly rewarding for all of us. We would also like to express our sincere appreciation for your loyalty as an ALL – Accor Live Limitless Silver member. Your support and trust mean a great deal to us, and it was our absolute pleasure to have the opportunity to welcome you to Novotel Bali Nusa Dua Hotel & Residences. Receiving such an outstanding rating inspires our entire team to continue delivering memorable experiences and heartfelt hospitality to each and every guest. Thank you once again for your kind recommendation. We look forward to the pleasure of welcoming you back and creating many more wonderful memories with us in the future. Warm regards, Guest Experiences Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. N., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to know that you enjoyed our spacious rooms, the beautiful green surroundings, and the attentive service provided by our housekeeping team. It is also wonderful to learn that you appreciated our breakfast selection, cleanliness standards, sustainability initiatives, and the service delivered by our team members. At the same time, we sincerely appreciate your constructive comments regarding the smoking areas at the beach and the presence of squirrels around the restaurant. Your feedback is very valuable, and we will certainly share it with the relevant teams as we continuously look for ways to enhance the comfort and experience of all our guests. We also regret that we were unable to fully understand your request for a quiet room during check-in. Please accept our sincere apologies for this oversight. We understand how important a peaceful environment is, and we will continue to improve our communication and attention to guests' preferences to ensure a more seamless experience in the future. Thank you once again for your valuable feedback and for being a valued ALL – Accor Live Limitless Classic member. We truly appreciate your support and hope to have the pleasure of welcoming you back to Novotel Bali Nusa Dua Hotel & Residences for an even more enjoyable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences