Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Dear Ms. Erin F., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your wonderful feedback following your second stay with us. We are truly delighted to know that you enjoyed your return visit and, most importantly, that you are already looking forward to staying with us again. It is always a great pleasure to welcome back returning guests, and your continued support means a great deal to our entire team. We are pleased to hear that you enjoy our location in Nusa Dua and the convenience of being close to local shops, restaurants, Circle K, and the surrounding attractions. It is wonderful to know that you appreciated our pool area and found the poolside experience to be a relaxing part of your holiday. We are also delighted that you found our pool lounges comfortable and that our team ensured towels were readily available throughout your stay. Your kind words about our friendly team and excellent buffet breakfast are sincerely appreciated. We are very happy to know that these aspects contributed positively to your overall experience and helped make your family holiday enjoyable and relaxing. We also appreciate your feedback regarding the WiFi connection speed. Please rest assured that your comments have been noted and will be shared with the relevant team as we continue to look for ways to improve the connectivity experience for our guests. As a valued ALL – Accor Live Limitless Gold member, we sincerely thank you for your continued loyalty and for choosing Novotel Bali Nusa Dua Hotel & Residences once again. Your 10/10 recommendation is a wonderful compliment and a great encouragement to our Heartists. Thank you once again for your continued support and for sharing your experience with us. We truly look forward to welcoming you back to Novotel Bali Nusa Dua for your third visit and to creating another relaxing and memorable stay for you and your family. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr/s. Olga P. P., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are absolutely delighted to know that you had such a great experience and that you are already looking forward to returning to Novotel Bali Nusa Dua. It is especially heartwarming to hear your kind words about our team and to know that you found our Heartists caring, friendly, and attentive throughout your stay. Creating a warm and welcoming atmosphere where our guests feel genuinely cared for is at the heart of our hospitality, and your feedback is a wonderful encouragement to our entire team. We are also pleased to know that you found your booking experience through ALL.com easy and convenient, and that every aspect of your stay, from your arrival and accommodation to the cleanliness, breakfast, WiFi, and departure, met your expectations. Your perfect scores and 10/10 recommendation truly mean a great deal to us. As a valued ALL – Accor Live Limitless member, we sincerely appreciate your loyalty and for choosing Novotel Bali Nusa Dua Hotel & Residences for your family holiday in Bali. It was our pleasure to welcome you, and we are grateful for the opportunity to be part of your memorable stay. Thank you once again for your kind review and for your confidence in our resort. We are truly looking forward to welcoming you back in the future and creating another wonderful and memorable experience for you and your family. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. Angela D., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to complete our Guest Satisfaction Survey and for sharing your thoughtful feedback. Above all, we would like to express our sincere appreciation for your continued loyalty and for choosing to return to Novotel Bali Nusa Dua Hotel & Residences on several occasions. It is always a pleasure to welcome returning guests back to our resort. We are delighted to know that you continue to enjoy our convenient location, spacious accommodations, swimming pool, and the beautiful surroundings. Your kind comments reaffirm the aspects of our resort that we strive to maintain for our valued guests. At the same time, we are truly sorry to learn that your recent stay did not fully meet your expectations. Please accept our sincere apologies for the delay in providing your room upon arrival. While early check-in and late check-out are among the benefits available to our ALL Gold members, these privileges remain subject to room availability on the day of arrival and departure. We completely understand your disappointment, particularly after arriving early and having a late evening flight, and we sincerely regret that we were unable to extend these benefits during your stay due to our occupancy levels. We also regret that we were unable to accommodate your request for the same room you had previously enjoyed. We always do our utmost to honor our guests' room preferences whenever possible; however, due to availability and operational requirements, this may not always be possible. We understand how much these personalized touches contribute to the overall experience, and we appreciate your understanding. Furthermore, thank you for bringing the condition of the bathroom to our attention. Please accept our apologies for the cleanliness concerns you encountered, particularly regarding the mould in the shower area. This is certainly not reflective of the standards we aim to uphold, and we have shared your feedback with our Housekeeping and Engineering teams to ensure the necessary corrective actions are taken. We are nevertheless grateful for your recognition of our team's hospitality and for your positive comments regarding our sustainability initiatives, especially the water refill stations. It is truly encouraging to know that these efforts were appreciated. Thank you once again for your candid and constructive feedback. Your comments are invaluable in helping us continuously improve our facilities and services. We sincerely hope to have the privilege of welcoming you back again in the future, where we will strive to provide you with the exceptional experience you rightfully expect and deserve. Warm regards, Guest Experiences Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. R., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your wonderful feedback following your recent family stay with us. We are delighted to know that you enjoyed our convenient location and found our resort facilities to be well suited for families. It is also a pleasure to hear that you were satisfied with your booking experience, breakfast, cleanliness, WiFi, and the hospitality of our team. We truly appreciate your constructive feedback regarding the flooring between the two end rooms. Thank you for bringing this to our attention. Please rest assured that we have shared your comments with our Engineering team for further inspection and the necessary maintenance to ensure our facilities remain comfortable and well maintained for all our guests. It is especially rewarding to know that you would recommend our resort to your family and friends. Your support means a great deal to us, and we are grateful that you chose to stay with us as an ALL Classic member. We look forward to welcoming you and your family back to Novotel Bali Nusa Dua Hotel & Residences for another memorable holiday in the near future. Warm regards, Guest Experiences Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Ewen W., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to complete our Guest Satisfaction Survey and for sharing your valuable feedback following your recent stay with us. We are delighted to know that you enjoyed your stay and that our team contributed positively to your experience. Your kind words about our staff are truly appreciated, and we will be pleased to share your compliments with the entire team as recognition of their dedication to providing heartfelt service. We also sincerely appreciate your constructive suggestion regarding the provision of plates and basic cutlery in the room. Guest feedback such as yours is invaluable, and we will certainly share your comments with the relevant team as we continuously review ways to further enhance the comfort and convenience of our accommodations. In addition, we have taken note of your feedback regarding the WiFi experience. Please accept our apologies for any inconvenience this may have caused. Your comments have been shared with the relevant team as we continue our efforts to improve the quality and reliability of our services. Thank you once again for choosing Novotel Bali Nusa Dua Hotel & Residences and for your valued loyalty as an ALL – Accor Live Limitless Classic member. It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back for an even more enjoyable stay in the near future. Warm regards, Guest Experiences Team Novotel Bali Nusa Dua Hotel & Residences