Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 1,258 reviews

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Jl Pantai Mengiat, ITDC Complex Po Box 116, 80363 BALI, Indonesia

Description

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Family-friendly suites with kitchenettes

  • Dedicated kids' club and daily activities

Our accommodation(s)

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Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Telephone
Fax +62 361 8480556

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,258 reviews

Customer review rating 4.5/5

Kristine B. Friends - Confirmed reviews ALL

Resort was great, the villa was huge, the meals were great and well priced, happy hour was a bargain. The villa itself was extremely dated and in dire need of a revamp, we almost were walking through the floor at some points and the septic system in the third bathroom was very smelly. I think it may have been nearly due for a refurbishment as others in our block were being refreshed so we may have been almost the last ones in there. The staff were beautiful, all had huge smiles and were very helpful and welcoming.

Dear Ms. B., Thank you for taking the time to share your feedback following your stay at Novotel Bali Nusa Dua - Hotel & Residences. We are pleased to know you enjoyed the spacious villa, the dining experience, and the warm hospitality from our team. Please accept our sincere apologies for the condition of the villa, including the flooring and septic odor. Your comments have been escalated to our Engineering and Management teams as part of our ongoing refurbishment program. Regarding your ALL Gold benefits, a members’ welcome drink menu was prepared, a welcome amenity was arranged in your room, and room upgrades remain subject to availability at the time of arrival. We regret if this was not clearly communicated during your stay. We truly value your loyalty and appreciate your constructive feedback. We hope to have the opportunity to welcome you back for a more seamless experience. Best Regards, Grace Luana Guest Experience Manager Novotel Bali Nusa Dua Hotel and Residences

Customer review rating 4.5/5

Paul B. Families - Confirmed reviews ALL

This was our second time staying at the resort, and on both locations the family has had great time. Beautiful staff, food was fantastic, great location.

Dear Mr. B., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your detailed and positive feedback, and for choosing to stay with us again for your second visit. We are truly honoured by your continued trust and support. We are delighted to know that you and your family had another enjoyable stay with us and that your experience was consistently positive throughout your visit. It is especially rewarding to hear your kind comments about our beautiful team, fantastic food, and our convenient location. Your recognition of the overall hospitality experience, from arrival to departure, is sincerely appreciated and will certainly be shared with the entire team as a great encouragement. We are also very pleased that you were satisfied with all aspects of your stay, including cleanliness, breakfast selection, WiFi, and the service provided by our team. Creating memorable family experiences is at the heart of what we do, and feedback such as yours reassures us that we are delivering on our commitment to guest satisfaction. Your perfect ratings and recommendation mean a great deal to us, and we are truly grateful for your kind words and continued loyalty. It is always a pleasure to welcome returning guests, and knowing that we were able to once again provide a great experience for you and your family is very rewarding for our team. We sincerely look forward to welcoming you back for your third stay in the near future, and we remain at your service should there be anything we may assist with for your next visit. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 4.0/5

Todd K. Couples - Confirmed reviews ALL

Love it, been here twice now and it never disappoints.

Dear Mr. Todd K., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share such a comprehensive review through the TrustYou survey, and for choosing to return to stay with us once again. We are truly delighted to know that your second visit “never disappoints” and that you continue to enjoy the friendly service, our location, and the overall resort experience. It is especially rewarding to read your kind comments about our team members always smiling and attentive, as well as your special mention of the barista at breakfast. Your recognition means a great deal to us, and we will be very pleased to share your appreciation with the entire team as encouragement for their continued efforts. We also sincerely value the constructive observations you have shared. Your feedback regarding the pool condition, WiFi connection speed, gym facilities, food pricing, and the overcooked fish during the beach dinner has been carefully reviewed and communicated to the respective department heads for immediate follow-up and improvement. Your thoughtful suggestion to prepare the BBQ fish to order is particularly appreciated, as it supports both quality enhancement and sustainability by reducing potential wastage. Furthermore, we regret to learn that one evening at the bar was affected by the behavior of other guests, which made the atmosphere less pleasant. Please rest assured that we take such matters seriously, and our team is reminded to remain vigilant to ensure a comfortable and enjoyable environment for all guests at all times. As a valued ALL – Accor Live Limitless Classic member, we are pleased to know that you felt recognized during your stay. At the same time, we will continue striving to make this recognition even more personalized and memorable during your future visits. Thank you once again for your loyalty, your generous recommendation, and for sharing such helpful feedback. It is through insights like yours that we are able to continuously refine and enhance the guest experience. We very much look forward to welcoming you back to Novotel Bali Nusa Dua Hotel & Residences for another enjoyable and even more seamless stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 4.5/5

Jo S. Friends - Confirmed reviews ALL

Really well appointed rooms, lovely grounds, food was very nice - except for choices for my friend who is Celiac, there where a few at breakfast, but the same few every day...

Dear Ms. Jo S., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are truly delighted to know that you enjoyed our great location, well-appointed rooms, lovely grounds, and the quality of our food, as well as the professionalism and friendliness of our team. Your kind recognition of our team receiving a perfect score is especially appreciated and will certainly be shared with everyone, as it is a great motivation for us. At the same time, we sincerely thank you for your constructive feedback regarding the breakfast options for your friend who is coeliac. Please kindly accept our apologies that the variety available did not fully meet expectations. We understand how important dietary requirements are, and your comments have been shared with our Culinary team for review. We will certainly look into improving variety and consistency for gluten-free selections to better support guests with specific dietary needs. We also appreciate your feedback regarding the Wi-Fi speed. Please be assured this has been noted and shared with our Engineering team for further improvement and optimization of connection stability and performance. It is always very valuable for us to receive both positive recognition and constructive comments, as they help us continuously improve the guest experience. We sincerely hope to have the pleasure of welcoming you back again in the near future for an even more seamless and enjoyable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 3.0/5

Mark B. Families - Confirmed reviews ALL

First impressions were that this place was possibly 5-star 30 years ago, but not anymore. The floor in our apartment had spots everywhere that dipped and sunk underfoot, the shower had mould and green algae in it, one of the bedroom doors was out of alignment and couldn't close and twice the air conditioning wasn't working properly and engineers had to come to fix it. The rest of the place was nice. We had a disturbing incident on our last evening. The bar was advertising that they would play the AFL, but they were playing NRL. There were 2 men who watched 2 entire games of NRL in a row, while drinking heavily. The AFL played elsewhere in the bar, but had no sound, so my partner asked the men if we could swap halfway so that we could hear the game for the second half (as they had already had 3 hours of it). They agreed to that. When it came time to swap, one of the men was fine and said "a deal's a deal" but the other one completely ignored the conversation, but stood up and threw his drink on the ground in like a toddler having a tantrum (in front of his young daughters) and stormed off. When he came back, he yelled at the bar staff until they put the volume of the NRL on the other TVs and he kept yelling at them until the volume was deafening to everyone in the bar. He continued to yell across at us, trying to intimidate us and continued yelling at the bar staff. Sadly, the bar staff kept serving him drinks, showing no kind of RSA protocols, and did nothing to curb his pathetic behaviour around other families. It was a disappointing end to a nice trip.

Dear Mr. B., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your detailed feedback following your recent stay with us. We are truly sorry to learn that your experience did not fully meet your expectations, particularly regarding the condition of your apartment and the incident you encountered at the bar. Please allow me to address both points. Regarding the room condition, your comments have been taken very seriously. While we continuously maintain and upgrade our facilities, it is clear that certain aspects of your apartment fell below our usual standards. Our Engineering and Housekeeping teams have been immediately informed to conduct a thorough inspection and corrective actions to ensure this does not recur. With respect to the situation at the bar, we sincerely regret the disturbance you and your family experienced. The behavior described is certainly not in line with the comfortable and family-friendly environment we strive to provide. Please rest assured that responsible service of alcohol and guest comfort are priorities for us. Your feedback has been shared with our Food & Beverage leadership team for review, including reinforcement of our service protocols and handling of such situations to ensure a more proactive and controlled response in the future. We do appreciate your kind note that other aspects of the resort were enjoyable, and we regret that these incidents impacted your overall impression. Should your travels bring you back to Bali, we would very much welcome the opportunity to restore your confidence in us and provide you with a much more seamless and enjoyable experience. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Other web-users rate our hotel

  • 545 reviews 9.3/10 Location
  • 1,168 reviews 6.8/10 Room
  • 1,594 reviews 9.2/10 Service
  • 44 reviews 2.7/10 WiFi
  • 447 reviews 7.2/10 Cleanliness
  • 381 reviews 8.4/10 Breakfast
  • 132 reviews 9.5/10 Wellness Area
  • 5 reviews 4/10 Sustainability

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