Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 1,270 reviews

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Description

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Family-friendly suites with kitchenettes

  • Dedicated kids' club and daily activities

Our accommodation(s)

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Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,270 reviews

TripAdvisor Rating  4.2/5  4,580 reviews

Certificate of excellence 2024

Customer review rating 3.5/5

Angela G. Friends - Confirmed reviews ALL

Stayed as part of a luxury escapes deal. The menu was very limited and very repetitive. Themed nights were a disappointment as food was cold same with breakfast options. Majority of staff were great. There was one female staff that came to us during breakfast as spoke to us for like a minute then asked for us to do a goodie review and mention her whilst she stood over us to make sure the review was positive to her. Mind you this was the first time we spoke to her. Rooms were old and air con didn’t work the greatest but it was comfortable.

Dear Ms. Angela G., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our team largely attentive and that your accommodation was comfortable. At the same time, we sincerely apologize for the aspects of your stay that did not meet your expectations, particularly regarding the menu variety, themed nights, food temperature, and the incident during breakfast. Please rest assured that we take your comments seriously, and we will review these matters with our culinary team and relevant staff to ensure a more enjoyable dining experience and a professional approach in all guest interactions. We also regret the inconvenience caused by the air-conditioning in your room and will ensure our Engineering team inspects and addresses any issues promptly. Your feedback about Wi-Fi speed and overall comfort is invaluable as we continuously strive to improve our services. Thank you once again for taking the time to share your experience. We hope to have another opportunity to welcome you back and provide a much improved and memorable stay in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dinner at Nusa Dua Novatel

TripAdvisor rating 5.0/5

Teresa M TripAdvisor review

Yoga was amazing looking after our needs. He was attentive and ensure we had food drink throughout the night. .... .....

Dear teresamC4270KM, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your lovely feedback about your dining experience with us. We are delighted to hear that you enjoyed your dinner and that Yoga took such great care of you throughout the evening. His attentiveness and dedication to ensuring you were well looked after truly reflect the level of service we strive to provide. Your kind words will certainly be shared with Yoga and the team as encouragement to continue delivering memorable dining experiences. We sincerely appreciate your support and look forward to welcoming you back again soon. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 3.5/5

Edmund T. Families - Confirmed reviews ALL

Hotel was nice and room size was good. Disappointed with cleaniness of bathrooms. Bathroom tiles were mouldy and badly in need of a scrub

Dear Mr. Edmund T., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your feedback with us, and for choosing to stay at our resort with your family. We are pleased to hear that you enjoyed our hotel facilities and the spacious room. We also sincerely appreciate your continued loyalty as an Accor ALL Gold member — it truly means a lot to us. At the same time, please accept our deepest apologies for the cleanliness issues you encountered, especially in the bathroom. The mould on the tiles and the overall condition you described do not reflect the standard of comfort and care we aim to provide. Your comments have been carefully noted, and our Housekeeping and Maintenance teams have been informed to take immediate corrective action to ensure this does not recur. We are also grateful for your feedback regarding the general cleanliness of the rooms and the Wi-Fi speed. These areas are currently being reviewed, and we are working on improvements to enhance our guests’ overall experience, particularly in our guest bathrooms and room upkeep. Your input is extremely valuable to us as it helps us identify areas where we can do better. We genuinely appreciate your honesty and the opportunity to improve. Thank you again for sharing your experience. We truly hope to welcome you and your family back in the near future, and we would be delighted to ensure your next stay is much more comfortable and enjoyable. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 4.0/5

Arshdeep S. Families - Confirmed reviews ALL

Location good, property upkeep good, rooms dated, leakage in washroom from ceiling. Basic Amenities not provided not and not even offered

Dear Mr. Arshdeep S., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your comments, as they help us understand where improvements are needed to enhance our guest experience. We are pleased to hear that you found our location convenient, appreciated the upkeep of our property, and had a smooth arrival, check-in, and check-out experience. We are also grateful for your kind rating of our team’s service and overall hospitality. However, we sincerely apologize for the shortcomings you encountered during your stay, particularly regarding the dated room condition, the leakage in the washroom ceiling, the dim lighting, and the lack of basic amenities being provided or offered. This is certainly not the standard of comfort and service we strive to deliver, and we regret any inconvenience caused to you and your family. Please rest assured that we have shared your feedback with our Housekeeping and Engineering teams for immediate review and corrective actions. Ensuring well-maintained and well-equipped rooms is our priority, and your comments will help us address these issues promptly. We also appreciate your feedback regarding the Wi-Fi connectivity and ease of access, and we will work closely with our IT team to improve this area for a better guest experience. Thank you once again for your valuable input and for recommending our hotel and Accor’s loyalty programme. It was a pleasure to have you as our guest, and we truly hope to have another opportunity to welcome you back, providing a much more seamless and enjoyable experience on your next visit. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 3.0/5

John W. Solo - Confirmed reviews ALL

Room needed upgrading. TV too small to see from bed. Toilet seat loose. Water running periodically after use. '2' sachets of coffee a day by room service. Food at breakfast buffet just warm or cold unless cooked on request. Not much variety at braekfast , Lunch or dinner. No free water with dinner, only bottled water at a price. Long walk to beach. No veiw, as such. Wil not return. Previous trips included Melia, Hilton & Grand Hyatt. All had great food.

Dear Mr. John W., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your detailed feedback. We sincerely appreciate your honesty and the effort you took to provide such constructive comments, as they help us identify areas where we can improve and enhance our guests’ experience. We are truly sorry to learn that your recent stay did not meet your expectations, particularly regarding the room condition, amenities, and food quality. Please accept our sincere apologies for the inconvenience caused by the TV size, loose toilet seat, running water, and the buffet experience. We also regret that the breakfast, lunch, and dinner offerings did not meet your expectations in terms of variety, temperature, and presentation, and that complimentary water was not available during dinner. Your comments regarding the room and facilities, as well as the dining experience, have been carefully shared with our Engineering, Housekeeping, and F&B teams for immediate review and corrective action. We are committed to ensuring that our rooms, amenities, and dining options meet the high standards that our guests expect and deserve. Your feedback plays an important role in helping us make these improvements. On a positive note, we are pleased to hear that you experienced smooth check-in and check-out procedures and that our team provided welcoming and helpful service. Your kind acknowledgment of their efforts will be shared with them, as it serves as motivation for our staff to continue delivering attentive service to all our guests. We deeply regret that your stay did not fully meet your expectations compared to your previous experiences at other hotels. Please be assured that your concerns are taken seriously, and we are actively working to improve our facilities, room standards, and dining offerings. We truly hope that you may consider giving us another opportunity in the future, so we can provide a stay that reflects the quality and comfort we strive to offer. Once again, thank you for your valuable feedback. We greatly appreciate your time and insights, and we hope to have the pleasure of welcoming you back to Novotel Bali Nusa Dua under better circumstances. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

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Other web-users rate our hotel

  • 536 reviews 9.3/10 Location
  • 1,185 reviews 6.9/10 Room
  • 1,538 reviews 9.3/10 Service
  • 37 reviews 2.5/10 WiFi
  • 441 reviews 7.1/10 Cleanliness
  • 379 reviews 8.3/10 Breakfast
  • 123 reviews 9.5/10 Wellness Area

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