Novotel Bali Nusa Dua - Hotel & Residences Hotel 5 stars

Relaxing, friendly atmosphere. Excellent professional staff. 2 things to note Firstly, Accor Priority Check In was not available this time, and check in at the counter was very rushed. The breakfast special rate was not offered ... later saw it advertised in the villa information, but too late to take advantage of the special by then. The taps in the showers. If you are upgrading the rooms please consider a different type of tapware. These are difficult to use, especially when hands are wet. The controls are a mystery. I am sure other guests have noted this problem also. Overall it was a very enjoyable stay, and staff were lovely, as usual.

Room was excellent, phones did not work and only 1 was repaired. Hot water system unclear how to use. Breakfast was excellent, however no newspapers on Sunday??? No towels were exchanged without requesting and room was not cleaned or refreshed.

Spacious 1 and 2 bedroom apartments. Excellent massage therapists in the SPA and good overall spa experience. Dining options on the property need looking into, with more vegetarian options

I was greeted by the bell boy and escorted to the front desk where again i was greeted and proceeded with the checkin process. However, checking experience can be improved by showing some interest towards the purpose of the stay and make some anticipatory gesture for my stay. Then i was escorted to the room by the trainee bell boy and was abit disappointed again there were no guest interaction even though i have started the conversation and happy to chat. After a tiring day i then went to the spa where i felt very welcomed by the reception and she definitely applied all the heartist principles and was amazed with her service for my partner spa booking. The next day i went for breakfast which was okay and the pool staff were helpful with water sport activities. Towards the end of my stay i tried to extend my booking but was told that the policy of using the Bienvenue card for getting a room needs to be approved by GM and takes up to 30days which was disappointing and advised to book via website instead. Finally at the end of my stay i went to the Pause restaurant where i was impressed with the supervisor over there, she showed some interest and passion of what is my purpose of the stay and whats the plan a head and advised and shared some stories of the places that i want to go. Overall it was good stay towards the end and considering I’m working at Novotel in Perth at frontdesk as well i would suggest to get as much as possible of information from the guest upon checking in order to tailored the service and apply the heartist principal with it.

Generally very good

Excellent

We had a good time at the hotel. The good 1. Attentive staff 2. Huge room 3. Decent pool 4. Good food and good breakfast spread The bad 1. Housekeeping was very very slow, until i threatened to call the manager because the day before they only cleaned our 3 bedroom private pool villa at 6 pm!!! 2. The kids club didnt have much activities for a 2 year old, it was rather bare 3. Beach was quite dirty and absolutely upsetting was we couldn't order any food for dinner for my toddler at the beach restaurant and had to cut the beach short and rush back to the hotel via the shuttle 4. A monkey came into our pool, sat in our babies new float and burst it (this isn't any fault of the hotel but at least a warning about monkeys being present would have made us been more cautious, we were too afraid to go out into the backyard after that) 5. Room is dated, bathroom doors were broken and needed repairing.

Resort was beautiful and the staff were very friendly. Very nice layout so nothing is too far to walk to (great with young kids who struggled in the heat). Food delicious and great selection.

A fantastic hotel, delightful staff that are so helpful, a great pool & gardens that allow for total relaxation

The hotel staff were al extremely polite and helpful, the hotel is very clean and has well maintained gardens and pool area, our room was lovely and serviced to a high standard every day, breakfast was good and good in the gourmet bar was lovely, we had great service of Nando and the staff at the bar and pool side.

We have stayed with Novotel Nusa Dua 8 times now. (Past 8 years). We feel as if we are coming home each year and look forward to catching up with the wonderful staff we have made friends with over the years. It's this level of personalisation that is the main driver for our continued desire to stay here. Yes the resort is well maintained as are the rooms and this is a must but then to have wonderful people who go out of their way each and every day is excellent . In addition the location is good with our family feeling at home walking the streets both inside the gated section and outside in the local villages. Lia and Windy are continually moving around ensuring guests are happy. Well done to all, see you next year.

We could not be happier with our interactions with all of the staff, guest services in particular did a fantastic job to make our stay enjoyable. We felt the food options in the restaurant were average and after several dinners and lunches we chose to find somewhere else to eat our meals. We would like Ayra (Duty Manager) to be recognised for going above and beyond. We were advised we could move to an upgraded room several days after check in however there was a maintenance issue with that room on the day we were due to move. Ayra was very apologetic and offered us the Penthouse. We went with him to have a look but determined it was much too big for us and would be better served for a large family. Both Ayra and his manager (I forget his name, I believe he was the Assistant Front Office Manager) were fantastic in delivering exceptional customer service.

The hotel was great a and the ambience was really good. Catch a dinner by the beach at the hotel's beach club. Very enjoyable experience.

Booked luxury escapes apartment deal and was not disappointed! Excellent customer service, immaculate facilities suitable for the whole family- including young children and seniors.

Rooms were absolutely beautifully appointed. Proximity to SPA, Pool, Local shops and convenience stores, taxi ranks- all fantastic. Beds were a little firm and cocktails were a little hit and miss. BUT the beers were cold and the food was delicious! Staff were a delight. Check in and out were easy. Shuttle to beach and shopping centre were easy to catch and well timed. Loved the coffee in the Pause Cafe. SPA was really wonderful. Thanks very much for a wonderful week away from normal life.