Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 1,236 reviews

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Description

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Family-friendly suites with kitchenettes

  • Dedicated kids' club and daily activities

Our accommodation(s)

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Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,236 reviews

TripAdvisor Rating  4.2/5  4,605 reviews

Great hotel, great location

TripAdvisor rating 5.0/5

Dream36712590792 TripAdvisor review

Great hotel, great location in Nusa Dua, breakfast is a full open buffet, it has an overall natural feel with the garden grounds throughout the hotel, which makes it so peaceful. Staff are lovely, welcoming and very helpful at your request. I have been here many times over the last year, so I highly recommend this hotel. I would like to forward mention to one staff member in particular, Kirana, who gave us great service at breakfast, always smiling and welcoming when we arrive and attentive to our needs.

Dear Our Valued Guest, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your kind and detailed review. We are truly delighted to know that you had a wonderful stay with us and that you enjoyed our great location, peaceful garden surroundings, and the extensive breakfast buffet selection. It is always rewarding to hear that our guests appreciate the natural and relaxing atmosphere throughout the hotel. We are especially grateful for your continued loyalty and for choosing to stay with us many times over the past year. Your recommendation means a lot to us and is a great motivation for our entire team to continue delivering exceptional service. Your special mention of Kirana is truly appreciated. We are very proud of her dedication and warm hospitality, and we will be sure to share your lovely feedback with her and the breakfast team. She will be very happy to know that her friendly smile and attentive service made your mornings even more enjoyable. Thank you once again for your valuable feedback and for your trust in our hotel. We look forward to welcoming you back soon for another relaxing and memorable stay in Nusa Dua. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 5.0/5

Jenny W. Friends - Confirmed reviews ALL

Everyone was so lovely and friendly and a request was always met with a smile. Location is easy to get to the beach or the shops

Dear Mrs. Jenny W., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for sharing your lovely review and for awarding us a perfect score for your overall experience. We are truly delighted to know that you enjoyed your stay with us and that our team made you feel welcome with friendly service and smiles at all times. Your kind recognition of all our team members means a lot to us and will be shared with the entire team as a great source of motivation. We are also pleased to hear that you appreciated our convenient location, making it easy for you to access the beach and nearby shopping areas. It is wonderful to know that you enjoyed our breakfast selection, cleanliness, and smooth arrival and departure experience as well. Thank you as well for your feedback regarding the accommodation and WiFi. Please rest assured that we continuously strive to improve our facilities and services to provide an even better experience for our guests in the future. Your comments are very valuable to us as we continue to enhance our standards. It was a pleasure to host you and your friends, and we truly appreciate your recommendation to other travelers. We sincerely hope to have the opportunity to welcome you back to our hotel for another relaxing and memorable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 2.0/5

Jason B. Families - Confirmed reviews ALL

Although the grounds look beautiful the accomodation and pool area are run down and need of updating

Dear Mr. Jason B., Warmest greetings from Novotel Bali Nusa Dua Hotel and Residences. Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely appreciate your comments, as they are extremely valuable in helping us improve our facilities and service standards. Please accept our deepest apologies that your experience did not meet your expectations, particularly regarding the condition of the accommodation, the bathroom leakage, cleanliness concerns, and the overall condition of the pool and room facilities. This is certainly not the standard we strive to deliver, and we truly regret the inconvenience caused. Your feedback has been shared with our Engineering and Housekeeping teams for immediate review and corrective action. We are continuously working on upgrading our facilities and reinforcing our maintenance and cleanliness procedures to ensure a more comfortable and safe environment for our guests. We are grateful to learn that you found our team friendly and that your check-in and WiFi experience were satisfactory. Your recognition of our team’s efforts is greatly appreciated. As a valued ALL member, your experience is very important to us, and we sincerely hope to have the opportunity to welcome you back in the future and restore your confidence in Novotel Bali Nusa Dua Hotel and Residences. Should you wish to share any further details or if there is anything we can do to assist you, please do not hesitate to contact me directly. Warm regards, Grace Luana Guest Experience Manager Novotel Bali Nusa Dua Hotel and Residences

Novotel Bali Nusa Dua never disappoints

TripAdvisor rating 5.0/5

David G TripAdvisor review

Stayed for 4 nites @ room 9501A. Novotel Bali Nusa Dua never disappoints. I am always smitten with its quaint laid back vibe with the excellent staff. It may not be everyone's prefer of choice but it is surely mine. My commendation to your professional breakfast staff, especially KIRANA who takes care of our table dilligently & always ready to clear our mess (though not too much, i assure you 😉). Thank you for the lovely experience.

Dear Mr/Ms. Excursion, Warmest greetings from Novotel Bali Nusa Dua! Thank you very much for sharing your wonderful review. We are delighted to hear that Novotel Bali Nusa Dua continues to be your preferred choice and that you enjoyed our laid-back atmosphere and excellent service. Your kind words for our breakfast team, especially Kirana, are greatly appreciated. We will be sure to share your compliments with her—she will be thrilled to know that her attention to detail and care made your experience even more enjoyable. We truly appreciate your continued support and look forward to welcoming you back again for another memorable and relaxing stay with us. Warm regards, Guest Experience Team Novotel Bali Nusa Dua

Great! Love!

TripAdvisor rating 5.0/5

courtneylW3787GV TripAdvisor review

We stay here often. Absolutely love the place and they have made some beautiful upgrades since we were here last year. Dewi was fantastic as our server as well

Dear Ms. Courtneyl, Warm greetings from Novotel Bali Nusa Dua! Thank you very much for your wonderful review and for being a loyal guest. We are delighted to hear that you love our hotel and noticed the recent upgrades—it’s always our goal to create an even more enjoyable experience for our returning guests. Your kind words for Dewi are greatly appreciated. We will be sure to share your compliments with her—she will be thrilled to know that her service made your stay even more memorable. We look forward to welcoming you back again soon for another relaxing and enjoyable stay with us. Warm regards, Guest Experience Team Novotel Bali Nusa Dua

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Other web-users rate our hotel

  • 533 reviews 9.1/10 Location
  • 1,163 reviews 6.8/10 Room
  • 1,534 reviews 9.1/10 Service
  • 42 reviews 2.9/10 WiFi
  • 436 reviews 6.9/10 Cleanliness
  • 379 reviews 8.3/10 Breakfast
  • 125 reviews 9.5/10 Wellness Area

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