Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 1,258 reviews

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Jl Pantai Mengiat, ITDC Complex Po Box 116, 80363 BALI, Indonesia

Description

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Family-friendly suites with kitchenettes

  • Dedicated kids' club and daily activities

Our accommodation(s)

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Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Telephone
Fax +62 361 8480556

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,258 reviews

TripAdvisor Rating  4.2/5  4,581 reviews

Certificate of excellence 2024

Average

TripAdvisor rating 3.0/5

Discover66600728516 TripAdvisor review

Average, very tired, needs a refurbishment. No hot water, toilet not flushing. Aircon in lounge stuck on 24. Phone not working, internet very poor and keeps dropping out and then reception want to charge me to print some documents (as an ALL Diamond member) I should be the one charging them for not have the basic essentials in a Hotel room !!

Away from work !

TripAdvisor rating 5.0/5

DanFen69 TripAdvisor review

Decided to take a day off from work and stay for a short getaway. The check-in experience was smooth, and the room was awesome—clean, comfortable, and well maintained. The only minor issue was a broken water tap at the bathtub. Breakfast offered a good variety and the taste was satisfactory, though it was missing a bit of the warm hospitality touch during service. The beach area was very clean and enjoyable; however, it would have been nice if staff had approached guests at the sun loungers to offer towels. Overall, a pleasant stay with a few small details that could be improved to enhance the guest experience.

Very unprofessional and making extra money from the customers

TripAdvisor rating 1.0/5

Mamta N TripAdvisor review

I have booked the package through Luxury Escape for 6 Nights. Luxury Escape took one week to confirm my booking with my desired dates after I contacted with the hotel directly few times. Hotel reservation manager Ade confirmed the dates of my booking over the phone. Now I contacted to Luxury Escape to book my holidays, they are asking to pay $85 Per night extra which was not confirmed by hotel and luxury Escape staff earlier. This practice is totally unprofessional and making money from the customers, I have lost my trust & faith with the Luxury Escape. Be careful other customers who has booking with Luxury Escape to not pay extra. Mamta Nigam

Customer review rating 4.0/5

Edrick S. Couples - Confirmed reviews ALL

Good customer service, enjoyed the stay at the hotel. However, the age of the hotel is now showing with some parts of our bathroom floor/shower tiles having stains + top shower head having minimal pressure. Would like to have an option of brighter lights during the night, if possible.

Dear Mr. Edrick S., Thank you very much for taking the time to share your feedback following your recent couple’s stay at Novotel Bali Nusa Dua. We are pleased to know that you enjoyed your stay overall and that our team’s customer service made a positive impression. Your excellent ratings for our team, breakfast, treatments, and sustainability initiatives are truly appreciated and will be shared with the relevant teams. At the same time, we sincerely thank you for highlighting the areas where improvements are needed. Please accept our apologies regarding the condition of the bathroom tiles, the limited pressure from the overhead shower, and the lighting levels in the room during the evening. We also regret any inconvenience caused by the WiFi speed. Your comments have been shared with our Engineering and IT teams for review and follow-up, as these aspects are important to guest comfort. We appreciate your understanding regarding the age of the property and would like to assure you that ongoing maintenance and enhancement plans are continuously in place to improve our facilities. Your constructive feedback is valuable in helping us prioritize future upgrades. Thank you as well for your loyalty as an ALL Accor Classic member and for booking directly through the Novotel website. We truly hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and comfortable experience. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 4.0/5

Kym O. Families - Confirmed reviews ALL

Staff were exceptionally kind and accommodating. The villa was a little tired but suited our needs.

Dear Mr. Kym O., Thank you very much for taking the time to share your detailed feedback following your recent family stay with us at Novotel Bali Nusa Dua. We are delighted to read that our team left such a positive impression on you, and that you found them exceptionally kind and accommodating. Your perfect ratings for our team, arrival, and departure are truly appreciated, and we are pleased to know that the three-bedroom villa with private pool suited your family’s needs. At the same time, we sincerely thank you for highlighting the areas where we can improve. Please accept our apologies regarding the cleanliness concerns in the third bathroom, particularly the shower drainage, as well as the condition of some kitchen utensils. This is certainly not the standard we aim to deliver, and your comments have been shared with our Housekeeping and Engineering teams for immediate review and corrective action. We also appreciate your feedback regarding the villa’s condition and ease of access. As part of our ongoing improvement plans, we continuously review guest feedback such as yours to help guide future enhancements and maintenance priorities. Thank you as well for your loyalty as an ALL Accor Gold member and for booking through the ALL App. Your support and recommendation mean a great deal to us, and we truly hope to have the opportunity to welcome you back for an even more seamless and comfortable stay in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

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Other web-users rate our hotel

  • 537 reviews 9.3/10 Location
  • 1,175 reviews 6.9/10 Room
  • 1,531 reviews 9.3/10 Service
  • 37 reviews 2.5/10 WiFi
  • 439 reviews 7.1/10 Cleanliness
  • 378 reviews 8.4/10 Breakfast
  • 123 reviews 9.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.