Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 1,252 reviews

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Jl Pantai Mengiat, ITDC Complex Po Box 116, 80363 BALI, Indonesia

Description

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Family-friendly suites with kitchenettes

  • Dedicated kids' club and daily activities

Our accommodation(s)

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Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Telephone
Fax +62 361 8480556

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,252 reviews

Customer review rating 3.5/5

Simon H. Families - Confirmed reviews ALL

Friendly staff, nice grounds and convenient for the beach and restaurants etc. Outside the hotel. However the pool really, really needs a good clean as it's very moldy and the food could be better, breakfast especially is below average.

Dear Mr. Simon H., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share such detailed and constructive feedback regarding your recent stay with us. We truly appreciate your kind comments about our friendly team, the pleasant hotel grounds, and our convenient location close to the beach and surrounding restaurants. We are also very grateful for your special mention of Juan and Lorensia from Guest Services. Your recognition means a great deal to them and to all of us. At the same time, we sincerely apologize for the shortcomings you experienced during your stay. Your comments regarding the condition of the pool are very concerning to us. Please be assured that this matter has been escalated to our Engineering, Housekeeping, and Pool Maintenance teams for immediate inspection and thorough corrective action, as this is certainly not the standard we aim to uphold. We also regret that the dining experience did not meet your expectations, particularly at breakfast and at the pool bar. Your feedback regarding the food quality, menu variety, and overall dining experience has been shared with our Culinary team for careful review and improvement. Furthermore, we deeply apologize for the inconvenience you encountered as an ALL Platinum member, especially having to repeatedly provide your membership details when ordering food and beverages. This is not the seamless recognition experience we strive to provide to our valued loyalty members. Your feedback has been addressed with the team to improve system awareness and ensure smoother service in the future. We also regret that you were not offered a room upgrade, subject to availability, during your stay. In addition, we have taken note of your comments regarding the WiFi speed, the TV channel management at the pool bar, and the confusion you experienced while booking due to room availability changes on the app. All of these valuable points have been shared with the respective departments for review as part of our continuous improvement efforts. Thank you once again for your honest and comprehensive feedback. It is through comments like yours that we are able to identify areas where we must improve. We sincerely hope to have the opportunity to welcome you back and provide you with a significantly improved and more enjoyable experience in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 4.5/5

Thu C. Families - Confirmed reviews ALL

Staff were very attentive. Facilities are well maintained and the pool has plenty of shady areas. Food was lovely

Dear Mr./Mrs.Thu C., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you and your family had a lovely and comfortable stay, and that our attentive staff, well-maintained facilities, and the pool with plenty of shady areas contributed to a relaxing experience. It is also wonderful to know that you enjoyed the food and found your overall experience memorable. Your kind words are truly appreciated and encourage our team to continue delivering high-quality service, warm hospitality, and memorable experiences for all our guests. We continuously strive to ensure that every aspect of your stay—whether it is our facilities, dining options, or personalized attention from our team—meets and exceeds expectations. It was a pleasure hosting you and your family, and we sincerely look forward to welcoming you back to Novotel Bali Nusa Dua Hotel & Residences for another relaxing and enjoyable family getaway. We hope your next visit will be even more memorable, with more opportunities to enjoy all that our resort has to offer. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 4.0/5

Sooraj K. S. Families - Confirmed reviews ALL

I had a comfortable stay in Nusa Dua, and the property is very well located with easy access to the beach, which made it a great choice overall. The staff were courteous, welcoming, and always smiling, which added a positive touch to the experience. However, there were a few drawbacks, mainly related to the food and some amenities. The food quality was inconsistent—while some dishes were good on certain days, they were disappointing on others. For example, the creamy carbonara pasta I ordered on my last day had no cream at all and was quite oily, and the pepperoni pizza was very dry with an overwhelming amount of mushrooms. Interestingly, both dishes had been much better when I ordered them earlier during my stay. Another issue was that only a very small quantity of water was provided when you wanted to purchase it, and it was quite expensive, which was inconvenient. Additionally, when we went for a swim around 6 pm on Sunday, there were no pool towels available, which was unexpected. Overall, while the stay was comfortable and the location and staff were excellent, improvements in food consistency and basic amenities would greatly enhance the experience.

Dear Mr. Sooraj K. S., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our comfortable accommodations, excellent location, and the warm hospitality of our team. It is always encouraging to know that our staff’s efforts to provide a welcoming and positive experience were appreciated. We also sincerely appreciate your honest observations regarding our dining options and amenities. Please accept our apologies for the inconsistency in the food quality you experienced, including the carbonara pasta and pepperoni pizza. Your comments have been shared with our culinary team to ensure improvements in consistency and taste. Regarding the pool towels and bottled water, we regret any inconvenience caused and will review our procedures to better meet our guests’ needs in the future. We also take note of your suggestion for more Indian options at breakfast, which is valuable feedback as we continue to enhance our culinary offerings for international guests. Your overall positive comments about our sustainability initiatives, cleanliness, and the ALL Accor benefits are greatly appreciated. We are committed to making continuous improvements, and your feedback will play a key role in helping us enhance the experience for all our guests. It was a pleasure to host you and your family, and we sincerely hope to welcome you back to Novotel Bali Nusa Dua Hotel & Residences for another stay that exceeds your expectations. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 4.0/5

Stephanie D. Families - Confirmed reviews ALL

experience wise, dealing with the staff and with staff providing support to my needs, its a 8.5! but the condition of the toilet in the room is 5. It requires a renovation for the toilet and bath. the sides of the bath tub is MOLDY and the tub requires a replacement due to water is spilling on the floor due to TUB design with the shower in it…. Its terrible.

Dear Ms. Stephanie d., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share such detailed and honest feedback regarding your recent stay with us. We truly appreciate your kind words about the attentiveness and support provided by our team, and we are especially pleased to know that our restaurant receptionists left a warm and positive impression on you. At the same time, we sincerely apologize for the condition of the bathroom in your room. We are very concerned to learn about the mold around the bathtub area and the issue of water spilling onto the floor due to the bathtub and shower design. Please be assured that this matter has been escalated to our Engineering and Housekeeping teams for immediate inspection and corrective action. This is certainly not the standard of comfort and cleanliness we aim to deliver to our valued guests. We also deeply regret that you were not offered the welcome drink and welcome amenity as an ALL Gold member. This was clearly an oversight on our part, and we sincerely apologize for the missed recognition. Kindly note that the welcome drink for Gold members can be enjoyed at our Gourmet Bar area near the swimming pool. Your feedback has been shared with the team to ensure better attention to our loyalty member benefits moving forward. In addition, we have taken note of your comments regarding the food choices on the menu. Your feedback is very valuable to us and has been shared with our Culinary team as we continuously look for ways to improve the variety and quality of our dining experience. Thank you once again for your constructive comments, which help us improve both our facilities and our service standards. We truly hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and flawless experience. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 5.0/5

Verdy S. Families - Confirmed reviews ALL

My family was very happy to stay at Novotel.

Dear Mr. Verdy S., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share such a wonderful and detailed review of your recent stay with us. We are delighted to hear that you and your family had a happy and comfortable experience at our hotel, and that the large room contributed to a relaxing and enjoyable stay. It is always our goal to make our guests feel at home, and your positive feedback reassures us that we are achieving this. We are especially pleased to learn that you enjoyed the welcome drinks, welcome amenity, and room upgrade, as well as our sustainable initiatives, including the use of local and seasonal products and our efforts to replace single-use plastic items. Your appreciation of our facilities—from the pool and bar to the treatments—means a lot to us, and it is wonderful to know that our team made a lasting impression with their attentiveness and hospitality. It is also very encouraging to hear that you valued the ALL Accor loyalty benefits and felt recognized as a Gold member. Your kind words inspire us to continue creating memorable and seamless experiences for all our guests. It was a pleasure to host you and your family, and we sincerely look forward to welcoming you back to Novotel Bali Nusa Dua Hotel & Residences for another relaxing, enjoyable, and memorable stay in the near future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Other web-users rate our hotel

  • 533 reviews 9.3/10 Location
  • 1,152 reviews 6.8/10 Room
  • 1,574 reviews 9.1/10 Service
  • 44 reviews 2.7/10 WiFi
  • 446 reviews 7.2/10 Cleanliness
  • 376 reviews 8.4/10 Breakfast
  • 127 reviews 9.5/10 Wellness Area
  • 5 reviews 4/10 Sustainability

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