Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 1,203 reviews

Best price
guarantee
Novotel Bali Nusa Dua - Hotel & Residences - Image 1
Novotel Bali Nusa Dua - Hotel & Residences - Image 2
Novotel Bali Nusa Dua - Hotel & Residences - Image 3
Novotel Bali Nusa Dua - Hotel & Residences - Image 4
Jl Pantai Mengiat, ITDC Complex Po Box 116, 80363 BALI, Indonesia

Description

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Telephone
Fax +62 361 8480556

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,203 reviews

TripAdvisor Rating  4.0/5  3,899 reviews

Certificate of excellence 2024

Relax and Unwind..

TripAdvisor rating 4.0/5

MamaLana72 Families - TripAdvisor review

We are part of the Accor Vacation Club and have visited Novotel Nusa Dua twice. Great facilities and location with everything you need for families to relax and unwind. Pool area great, volleyball and basketball good to keep the kids occupied. Only downside is inability to accommodate late check outs and restaurant basic but fine for lunches by the pool. Recommend for groups with lots of family rooms. Stretching in the morning is fabulous after a beach walk..

great place to relax and unwind

TripAdvisor rating 4.0/5

Rosie S Families - TripAdvisor review

Being an All Accor Plus member we originally booked this resort for a family holiday availing of our membership discount. We later came across a scoopon deal which was incredible value with all the additional add ons of massages, daily cocktails, buffet dinner, set lunch, airport transfer and at less than half the price of just the accomodation cost as an Accor member. We cancelled our original booking and booked through Scoopon. It was disappointing that these deals or prices are not offered to Members. Despite that, our stay was lovely. We had a 2 bedroom apartment which was well appointed, clean and very spacious. The staff were all wonderful and accommodating. The grounds were lovely and the pool a highlight. They had a life guard on duty too which was good. The restaurant had a good variety of meals on the menu and also buffet dinners which were all at very reasonable prices. Breakfast buffet was good with a range of western and asian offerings. The resort was in a perfect location. Private and quiet with the beach club just a short shuttle ride away and the main street for shopping and other dining was just a short stroll away. The Spa massages and treatments were amazing and very reasonably priced for a resort of this calibre. We also did the cooking class and this was probably our only disappointment. We have done many cooking classes during our holidays and this was the least interactive and enjoyable and the recipes uninspiring. Overall, we really enjoyed our time at this resort and would highly recommend it to families and couples.

Dear Ms. Rosie S, Thank you for sharing your detailed review and for choosing to stay with us. We’re delighted to hear that you enjoyed your stay and found our 2-bedroom apartment well-appointed, clean, and spacious. It's wonderful to know that you appreciated our friendly staff, lovely grounds, and the highlight of our pool. We regret to hear about your disappointment with the member pricing compared to the Scoopon deal. Your feedback is valuable, and we will take it into consideration as we continually strive to enhance the benefits for our valued Accor Plus members. We’re pleased that you enjoyed our restaurant offerings, breakfast buffet, and the convenient location of our resort. It’s great to hear that you found the spa treatments amazing and reasonably priced. We apologize that the cooking class did not meet your expectations. Your feedback will be shared with our team to improve the experience for future guests. Thank you for recommending us to other families and couples. We hope to have the pleasure of welcoming you back in the future. Warm Regards, Guest Experience Team

Nice but lacking..

TripAdvisor rating 3.0/5

GCP1911 Families - TripAdvisor review

We stayed here in a 3 bedroom apartment with a pool. The apartment was nice and a very good size. Parts of it need a little maintenance but generally in good condition. Breakfast was busy each day. Dependant on what time you arrive, there is a good chance of standing in line and waiting to be seated. There was a good selection of food. The pool was nice but there is an insufficient number of loungers for the size of the hotel. The only real bar area is on the poolside. They finish very early so do not expect to sit in the hotel for a drink after dining out. The spa was good and whilst I did not have a massage here, other members of the group did and enjoyed it. My biggest negative…. We were forced to stay in the hotel until 5pm before travelling to Ubud as 2 members of the group were ill. Despite the size of the hotel and knowing that a lot of arrivals were not going to arrive until later, the hotel said they couldn’t offer us a room past the normal checkout of 12. Most of our party left for Ubud but myself and 2 children had to stay on a sofa in the bar (close to a bathroom) for many hours. I have a membership with Accor and would happily have paid despite it normally being free. The answer of “we are full” without even taking a moment to check was really disappointing. I am certain we could have been accommodated for a few more hours. In summary, this is a nice hotel but with very little character. Once inside, you could be pretty much anywhere. Good value but I would not stay in this hotel or Nusa Dua again.

Dear Mr./Mrs. GCP1911, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us. Please assure that your remarks for some minor points that we could improve has been well documented and will be certainly looked into. In mean time, we do apologize because of cannot fulfill your request. Due to the Late Check-out is based on our avaibility, and this month we have a high occupancy. If it still possible for late check-out, with our pleasure we'll give for you We will strive to continuously improve the quality of our services to give better experience for our guest. Your comments are truly valued! Once again thank you very much for sharing your experience, in the meantime we wish we could have a second chance to welcoming you back in our hotel. Kind Regards, Guest Experience Team

Affordable for a reason

Customer review rating 2.5/5

Lisa-m Families - Confirmed reviews ALL

Novotel Nusa Dua is cheaper than the other Nusa Dua Resorts so worth staying if you want to be in the area. It's good for families with younger kids, with the pools, pool games, ping pong, giant chess and kids club. The rooms are spacious but need updating. The showers are not great. The kitchenette isn't made for actual functional use and there were not enough plates, cutlery etc. It was very busy being school holidays so hard to find a pool chair / lounge available unless you reserve early. Recommend you son't stay here if you have older kids, or you are a couple without kids. The gym is small and was always busy. But good equipment and friendly staff and filtered water - we enjoyed it! The buffet breakfast wasn't great... Not a lot of selection or flavour. We ended up wandering out to find great coffee and brekky out on the street. The service we're used to by the pool and around the hotel in a Nusa Dua Resort just wasn't here at this hotel. It's hard to find someone around the pool to get food or drinks. Though when our son got sick they were very good about it in the front lobby area and checked in on him the next day which was nice. The highlight was Pause Cafe which does great coffee, fresh pastries and have brilliant service. The beach club, while a 10-15 min walk away, or a quick transfer, isn't ideal. Again they don't serve you at the beach lounges - you need to go up to the beach bar / cafe. You're better walking the beachfront and finding somewhere else to eat / drink. The beach is nice though and people were swimming etc. The fire dance buffet at the beach club was pretty good and the live music at this event was great! Overall an average stay if compared to other Nusa Dua Resorts BUT it's more affordable so good savings on booking dollars. We wouldn't stay here again, but families with young kids will enjoy it.

Dear Mrs.Lisa T., Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residence

Beautiful safe location, gorgeous grounds, Attentive staff

Customer review rating 4.0/5

Leonie M. Friends - Confirmed reviews ALL

We enjoyed our week at Novotel Nusa Dua, Highlights including; themed barbecue evenings, buffet breakfast, beautiful manicured grounds, attentive staff, quiet environment, beautiful spacious pool and great room options. We will be back next year!

Dear Leonie M., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! In the meantime, we also thank you for your constructive feedback regarding improvement needed at our accomodation, bar, and room service as your feedback is very important for us to continuously improve the quality of our service. Please assure that your feedback has been well documented and will be certainly looked into. Once again, thank you for your loyalty. We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Guest Experience Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 488 reviews 9.2/10 Location
  • 1,138 reviews 6.9/10 Room
  • 1,272 reviews 8.9/10 Service
  • 31 reviews 5.5/10 WiFi
  • 390 reviews 7/10 Cleanliness
  • 340 reviews 7.8/10 Breakfast
  • 80 reviews 9.9/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Bali

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.