Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 1,194 reviews

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Description

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

Our accommodation(s)

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Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,194 reviews

TripAdvisor Rating  4.0/5  3,879 reviews

Certificate of excellence 2024

STAY AWAY FROM THIS HOTEL!

TripAdvisor rating 1.0/5

Tour56831169109 Families - TripAdvisor review

One of the worst hotels I have stayed in while travelling. We arrived and the bed sheets were dirty so I had to get someone to come change them. We then went out for the night and when we returned the bathroom had flooded from the sink (on top of the sink and under) my hairdryer was on the side and the cords got covered in water. Had to use towels to clean it up ourselves. When I looked to see where it was coming from I found mold (and black mold) everywhere. Had to go to reception at 10pm and did not get to leave until after 11pm. The manager offered another room but Since we had unpacked all our bags I said we would have to move in the morning. The manager confirmed the room would be ready first thing in the morning. I gave them time (12 hours) to have the room ready. When I went at 11am I was told the room wasn’t clean and I would have to wait in the old room until it was ready. I went to get my phone from the old room to call our travel agents and asked the receptionist when I returned if the cleaner could go in the room now as we needed to get ready for the day as it was already 11. I was then told the air con was broken in that room and an engineer had to come and fix it (this was 2 excuses in 5 minutes) I was so disappointed so I just got on with my day as I didn’t want it to ruin more of the day. The new room was fine but when we tried to leave the door handle came off. I was then told off by the pool towel staff for wanting to keep the towel to go up to my room as I was only in a bikini. The hotel breakfast is in edible even the fruit, bar food is okay and the cocktails are horrid. The beach club is an embarrassment to even be called a beach club compared to other hotels around it. The match box didn’t even have a striker on 🤦🏼‍♀️ would not return to this hotel even if you paid me. Not worthy of 5 stars.

Wonderful place to stay. Gorgeous and welcoming

TripAdvisor rating 5.0/5

kerrijeansmith TripAdvisor review

Perfect balance of luxury and authenticity. Comfortable, fabulous staff, great food and drinks, good price, beautiful gardens and pool, but not overly fancy or snobby. You really feel like you're in Bali, not a bland pristine artificial environment. Lovely people!

Dear Ms. Kerri Jean Smith, Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Guest Expereince Team

Good stay

Customer review rating 4.0/5

Sharon F. Friends - Confirmed reviews ALL

Overall good, one bedroom Apartment needs updating especially bathroom. Seafood buffet food was cold as all precooked. In balance was excellent massages.

Dear Mrs. Sharon F., We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residence

Nice hotel but forget relaxing in the pool!

TripAdvisor rating 4.0/5

Lalique11 Couples - TripAdvisor review

Nice hotel, good position and grounds and gardens kept beautifully. The Pause cafe was brilliant for fresh bread, pastries and cakes and open until late. We did not use the restaurant as there were some nice places a short walk away. The beach club was lovely, plenty of beds and shades and the free shuttle literally took less than 5 mins and was very frequent. The staff were absolutely great, so friendly and respectful they cannot be faulted. On the downside, although the pool was large don’t expect to relax! One end not only has a volleyball net, but also a basketball hoop and I counted 10 footballs floating around. I have no problem with young children having fun but when teenagers and adults are so noisy and the balls are flying around forget about a relaxing swim! We had come from a lovely hotel in Koh Samui where ball games and diving were not allowed and it was blissful! We can understand families with older children loving the chaos but just be aware that you could have a ball in the face!

Dear Lalique11, Thank you for taking the time to share your detailed feedback about your recent stay with us. We're pleased to hear that you enjoyed the hotel's location, beautifully kept grounds, and gardens. It's great to know that you loved Pause Cafe for its fresh bread, pastries, and cakes. We appreciate your kind words about our staff. Their friendliness and respect are qualities we strive to maintain, and it's wonderful to see their efforts recognized. We regret that the pool area did not meet your expectations for relaxation. We understand that the presence of ball games and noise can detract from a peaceful experience. Your feedback is valuable, and we will consider it as we work to balance the needs of all our guests. We're glad that you found our beach club lovely and convenient with the frequent shuttle service. We hope to welcome you back in the future for an even more enjoyable stay. Warm Regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residence

Absolutely beautiful 😍

Customer review rating 5.0/5

Hayden Couples - Confirmed reviews ALL

We and my partner stayed for 3 nights, it was a picturesque resort, everything was beautiful from the gardens to the food and every staff member we encountered. Could not have asked for a better experience. We will be back

Dear Mr. Hayden F., We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residence

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Other web-users rate our hotel

  • 473 reviews 9.2/10 Location
  • 1,115 reviews 6.8/10 Room
  • 1,248 reviews 8.9/10 Service
  • 25 reviews 5.4/10 WiFi
  • 382 reviews 6.9/10 Cleanliness
  • 333 reviews 7.9/10 Breakfast
  • 78 reviews 9.8/10 Wellness Area

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