Novotel Bali Nusa Dua - Hotel & Residences Hotel 5 stars

We spent a couple of nights here and enjoyed it a lot,. Hotel looks great as you drive in with a large impressive lobby. Check in was easy Santi who explained the current hotel facilities and hours of operation. Our room was upgraded to a pool suite which was nice with a large lounge/dining area, kitchenette and large bedrooms. The room was nicely furnished and tastefully decorated but needs to be updated as looking a bit old and in need of refreshing. The restaurant was good with a nice mix of western and indonesian food which was well presented and very tasty but the crinkle cut fries were a disappointment when hand cut fries are so easy to make and look and taste better. Breakfast was good again with a good selection and looked appetising when served. They have a private beach club which is a short 500 metre walk or they have a shuttle which runs frequently. It was a nice relaxing stay and we would like to thank from Front Office Ardin, Mega, Santi , Syukur and the restaurant Novi, Astawari & Tari for making our stay more enjoyable.

Novotel had a very good service, and the one i love the most was the bed.. Very comfortable!!

Love to stay there For sure will be coming again

The property is great value as an option in Nusa Dua area. The Nusa Dua area remained well maintained during COVID times. Property can feel a bit dated, but I still find it to be good value. Pool was great and spacious. One area of improvement is the food - including room service. Three nights in a row I called for the food tray to be cleared but no one came. Ordered pizza on one night and it was literally not edible.

Me and my family spent our christmas holiday at Novotel Nusa dua. Over all, We are satisfied . Good job

Excellent service, nice environtment, large swimming pool, clean and healthy

I choose to stay at novotel with my big family, it was a good experience since the start. The front office greet me well and recognized me as an accor gold member. I booked a 2 bed room apartment, but i was upgraded to 3 bed room. The next day we were cycling through nusa dua and my father ask to borrow bicycle, the staff were very attentive. The downside only the breakfast, it was nothing special. The check out process carry on nicely and smooth. I definitely will be back to stay again, thank you Novotel Nusa Dua. Keep up the good work!

Have a good bedroom, good services and large swimming pool but unfortunately doesn't have private beach in the hotel area

I am satusified with the accommodation

the room

We stayed for four nights and we got upgraded to a three bedrooms apartment. Room was clean despite it is old. Thre first three days we got ala carte breakfast and the last day was buffet breakfast with more varieties. We did not know the the hotel has no private beach but hotel provides shuttle service to the beach.

good location, poor breakfast quality, poor gymnastic room quality, and most of all we were disappointed with the room quality. Family apartment room. Many mosquitos and git stinky sofa bed and to solve the problem we asked the house keeper to cover the sofa bed with bedsheets.

Checked in online. Specifically requested a room with nicer view and NOT the parking lot like past stays. Checked in at 5 p.m. Was informed by Satya that occupancy was 18%. Was given room 2408. It WAS a parking lot view. Shocking! But wait, there is more. We thought the room smelled musty and asked for a spray, which they did. The aircond in the bedroom was not working properly even at low temperature. Maintenance came and said to wait. His excuse was that the aircond in the room was of smaller capacity than the living room. We realized too late at night when we went to bed that it was NOT musty old room smell. It was smoke. Everything reeked of it to the pillows. But it was way too late, and we did not want to trouble them near midnight. The next morning at 6.45 a.m. we tried numerous times to call the “at your service” to which there was only always an error sound. So we went to the front office. Rus greeted us and checked our request in the online check in. He was quite bewildered that it was not granted. We asked for a room change immediately and he said he needed time. We understood and said we would wait. And waited, and waited. At 9 we gave them a call and said they needed a further 3 hours to prepare a room since housekeeping staff only came at 8. We said we’d give them until 11. At 11.15 we’d had to give them YET another call. Were told it was almost ready. They finally moved us at 11.30 to a room accross it (2401). A nice fresh room with a pool view that had been empty since the time we arrived with both aircond working properly since the first minute. Why oh why they did not allot us this room in the first place completely escaped my mind. At checkout (11 a.m. the next day, no need for late checkout) we told Ari that we were not too happy this time. She asked what was wrong and since we’re just too tired to tell her, we said to ask her colleagues. She just said sorry insincerely and charged us and let us leave with no attempt to even ask her colleagues. Ruined our relaxing staycation, that’s what it did for us. Worlds apart from other chain hotel we stayed the month before. The other hotel appreciated the patronage, gave us everything they could because it did not cost them another cent in providing us the best they could at such low occupancy. Glitches were fixed immediately and exceeding our expectations. We knew what we were entitled for and otherwise. At a point we even refused the offer because we knew we were not entitled

I stayed in Novotel for almost a month while waiting for my flight back home. The location is great, well maintained gardens, rooms, apartments and also great service. Great daily housekeeping service. Due to a small amount of guests at the hotel, not so. many F&B choices from the menu and not all the ingredients are available. The beach club was closed due to the fact that the Nusa Beach was closed as well, which was a big disappointment as I am a beach goer. However, I walked to the beach on a daily basis and its public space. The gym should be cleaned regularly but that would be the only remark from me. All in all, I do much recommend this property as they also have an onsite bakery, which is great in the mornings.

We had a family room with a pool. The pool was in shadow but it was very nice. They must buy new coffee machines for the breakfast. People where friendly. I was disappointed that they serve only non-alcoholic drinks for club member.