Novotel Bali Nusa Dua - Hotel & Residences Hotel 5 stars

TripAdvisor rating 4.0/5 3,535 reviews
Novotel Bali Nusa Dua - Hotel & Residences
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Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Pamper your kids everyday with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat
ITDC Complex Po Box 116
80363
bali
indonesia

Tel: +623618480555

Fax: (+62)361/8480556

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    Ngurah Rai Intl At 12km / 7.46 miles

GPS :-8.808674, 115.225371

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Find yourself relaxing in a spaciously appointed environment where neither style or comfort is compromised. A décor inspired by local elements has been designed to make you feel completely at home.

DELUXE KING BED WITH BALCONY

  • Max. number of persons: 4
  • Area: From 50
  • Views: Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE TWIN BED WITH BALCONY

  • Max. number of persons: 4
  • Area: From 50
  • Views: Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE KING BED, POOL VIEW WITH BALCONY

  • Max. number of persons: 4
  • Area: From 50
  • Views: Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE TWIN BED, POOL VIEW WITH BALCONY

  • Max. number of persons: 4
  • Area: From 50
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

1 Bedroom Apartment Suite King Bed with Balcony

  • Max. number of persons: 5
  • Area: From 92
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

1 Bedroom Apartment Suite Twin Bed with Balcony

  • Max. number of persons: 5
  • Area: From 92
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

2 Bedroom Apartment Suite with Balcony

  • Max. number of persons: 7
  • Area: From 130
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

2 Bedroom Apartment Suite with Private Pool & Gazebo

  • Max. number of persons: 7
  • Area: From 225
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

3-BEDROOM APARTMENT SUITE, 1 KING BED & 4 SINGLE BEDS, WITH PRIVATE TERRACE

  • Max. number of persons: 9
  • Area: From 180
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

3 Bedroom Apartment Suite with Private Pool & Gazebo

  • Max. number of persons: 9
  • Area: From 275
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

4 BEDROOMS APARTMENT SUITE WITH ENORMOUS KITCHENETTE, DINING AREA & BALCONY, IDEAL FOR FAMILY

  • Max. number of persons: 9
  • Area: From 300
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

Its open air and welcoming design offers both indoor and outdoor seating, overlooking expansive lagoon pool. Dine and relax, The Square restaurant offers the perfect setting for an a la carte, daily theme night dinner, or private function

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

2.28 BEACH CLUB

Type of cuisine: International

Located at the Beach Club overlooking the white sand beach. Ideal for a romantic evenings or leisurely social gatherings; 2.28 Beach Club also offers amazing cocktails and specialty beverages. 2.28 Beach Club is reachable by walking or free shuttle bus.

Lunch

09:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Pause Cafe

Type of cuisine: Cafe

Treat yourself with our delicious selection of the authentic Lenotre recipe of French breads, pastries or cakes. Our barista will make your coffee or tea worth every sip. Available for breakfast, lunch, dinner. Free Wi-Fi available.

GOURMET BAR

Photo non contractuelle / Strictly non binding

A casual, friendly eating and drinking space with a wide range of international, classic and authentic local cuisine also a selection of drinks. With easy-living atmosphere, it offers a chic setting for meetings or just to sit back and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 208

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 72 people

Find out more

Our guest reviews for
Novotel Bali Nusa Dua - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,671 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,535 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Awesome

Customer review rating 4.3/5

Geordan Couples - 03/12/2019 Confirmed reviews ALL

Very pleasant to stay at the Novotel in Nusa Dua. All the staff are very friendly and helpful if you need directions or need to figure something out. The location and presentation of the hotel grounds is exceptional, and the food and drinks are delicious

Fabulous location, friendly service, beautiful weather! What's not to love?

Customer review rating 4.3/5

Robyn Families - 03/12/2019 Confirmed reviews ALL

The resort was impressive, rooms were massive, I couldn't believe the space! Well appointed and quiet. The bed was hard, but it didn't stop me from sleeping well. The pool is magnificent and the staff friendly. I loved the Pause Cafe! Excellent food and coffee (cappuccino on fresh milk!). The staff were friendly and helpful.

A good time first time experience

Customer review rating 4.3/5

Darren N. Families - 03/12/2019 Confirmed reviews ALL

Felt the warmth and welcome from Ibu Lady and Ibu Liyah. It was a big resort and we did really enjoy the room reserved and arranged for me and my family. Our daughter had an enjoyable and unforgetful time at the kids club whereas my wife enjoyed the spa. Will definitely return to stay if ever in Bali

Fantastic hospitality

Customer review rating 4.3/5

Tammy O. Couples - 03/12/2019 Confirmed reviews ALL

The staff was absolutely amazing and so hospitable - we could not believe how hard they worked and always with smiles on their faces (Yuda was our absolute favorite! He is so sweet!) The grounds were immaculate and beautiful. The hotel was communicative, leaving us notes to inform us of anything we needed to know. My only wish was that the location was nearer more local experiences we could explore on foot.

well groomed

Customer review rating 4.3/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

Delightful even for one night stay

Excellent professional service, great food!

Customer review rating 4.3/5

Christina L. Friends - 03/12/2019 Confirmed reviews ALL

Relaxing, friendly atmosphere. Excellent professional staff. 2 things to note Firstly, Accor Priority Check In was not available this time, and check in at the counter was very rushed. The breakfast special rate was not offered ... later saw it advertised in the villa information, but too late to take advantage of the special by then. The taps in the showers. If you are upgrading the rooms please consider a different type of tapware. These are difficult to use, especially when hands are wet. The controls are a mystery. I am sure other guests have noted this problem also. Overall it was a very enjoyable stay, and staff were lovely, as usual.

Average, expected better.

Customer review rating 4.3/5

David B. Families - 02/12/2019 Confirmed reviews ALL

Room was excellent, phones did not work and only 1 was repaired. Hot water system unclear how to use. Breakfast was excellent, however no newspapers on Sunday??? No towels were exchanged without requesting and room was not cleaned or refreshed.

Great spa, needs better dining options

Customer review rating 4.3/5

Akshay Families - 02/12/2019 Confirmed reviews ALL

Spacious 1 and 2 bedroom apartments. Excellent massage therapists in the SPA and good overall spa experience. Dining options on the property need looking into, with more vegetarian options

It was okay

Customer review rating 4.3/5

Eric M. Couples - 02/12/2019 Confirmed reviews ALL

I was greeted by the bell boy and escorted to the front desk where again i was greeted and proceeded with the checkin process. However, checking experience can be improved by showing some interest towards the purpose of the stay and make some anticipatory gesture for my stay. Then i was escorted to the room by the trainee bell boy and was abit disappointed again there were no guest interaction even though i have started the conversation and happy to chat. After a tiring day i then went to the spa where i felt very welcomed by the reception and she definitely applied all the heartist principles and was amazed with her service for my partner spa booking. The next day i went for breakfast which was okay and the pool staff were helpful with water sport activities. Towards the end of my stay i tried to extend my booking but was told that the policy of using the Bienvenue card for getting a room needs to be approved by GM and takes up to 30days which was disappointing and advised to book via website instead. Finally at the end of my stay i went to the Pause restaurant where i was impressed with the supervisor over there, she showed some interest and passion of what is my purpose of the stay and whats the plan a head and advised and shared some stories of the places that i want to go. Overall it was good stay towards the end and considering I’m working at Novotel in Perth at frontdesk as well i would suggest to get as much as possible of information from the guest upon checking in order to tailored the service and apply the heartist principal with it.

Good location

Customer review rating 4.3/5

David R. Business - 01/12/2019 Confirmed reviews ALL

Generally very good

Excellent

Customer review rating 4.3/5

James Couples - 01/12/2019 Confirmed reviews ALL

Excellent

Family stay at nusa dua

Customer review rating 4.3/5

Dr K. T. Families - 30/11/2019 Confirmed reviews ALL

We had a good time at the hotel. The good 1. Attentive staff 2. Huge room 3. Decent pool 4. Good food and good breakfast spread The bad 1. Housekeeping was very very slow, until i threatened to call the manager because the day before they only cleaned our 3 bedroom private pool villa at 6 pm!!! 2. The kids club didnt have much activities for a 2 year old, it was rather bare 3. Beach was quite dirty and absolutely upsetting was we couldn't order any food for dinner for my toddler at the beach restaurant and had to cut the beach short and rush back to the hotel via the shuttle 4. A monkey came into our pool, sat in our babies new float and burst it (this isn't any fault of the hotel but at least a warning about monkeys being present would have made us been more cautious, we were too afraid to go out into the backyard after that) 5. Room is dated, bathroom doors were broken and needed repairing.

Lovely getaway

Customer review rating 4.3/5

Amanda K. Families - 29/11/2019 Confirmed reviews ALL

Resort was beautiful and the staff were very friendly. Very nice layout so nothing is too far to walk to (great with young kids who struggled in the heat). Food delicious and great selection.

Dear Mrs. Amanda k., Thank you for spending your precious time to share your recent experience with us. It is very pleased to read your positive insight regarding our resort and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations. Your comments are truly valued. We will be honored to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Total Relaxation

Customer review rating 4.3/5

Michelle C. Couples - 29/11/2019 Confirmed reviews ALL

A fantastic hotel, delightful staff that are so helpful, a great pool & gardens that allow for total relaxation

Dear Mrs. Michelle C., Thank you for spending your precious time to share your recent experience with us. It is very pleased to read your positive insight regarding our resort and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations. Your comments are truly valued. We will be honored to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Relaxing time at a beautiful hotel

Customer review rating 4.3/5

Happy H. Couples - 29/11/2019 Confirmed reviews ALL

The hotel staff were al extremely polite and helpful, the hotel is very clean and has well maintained gardens and pool area, our room was lovely and serviced to a high standard every day, breakfast was good and good in the gourmet bar was lovely, we had great service of Nando and the staff at the bar and pool side.

Dear Mrs. Elaine B., Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. We are very pleased to read that you had such a great experience with us and that you enjoyed the location, facility and the service extended to you by our staff. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

The staff are awesome as is the general appeal of the resort

Customer review rating 4.3/5

Mike J. Families - 28/11/2019 Confirmed reviews ALL

We have stayed with Novotel Nusa Dua 8 times now. (Past 8 years). We feel as if we are coming home each year and look forward to catching up with the wonderful staff we have made friends with over the years. It's this level of personalisation that is the main driver for our continued desire to stay here. Yes the resort is well maintained as are the rooms and this is a must but then to have wonderful people who go out of their way each and every day is excellent . In addition the location is good with our family feeling at home walking the streets both inside the gated section and outside in the local villages. Lia and Windy are continually moving around ensuring guests are happy. Well done to all, see you next year.

Dear Mr. Michael J., Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. It is very glad to receive a positive comment from our returnee guest such as yours and we are very pleased that the service provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Once again, thank you for your loyalty. We are looking forward to welcome you back and we will always be your home at Novotel Nusa Dua Bali Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Fantastic Rooms and Guest Services however Food could be better

Customer review rating 4.3/5

Troy B. Families - 27/11/2019 Confirmed reviews ALL

We could not be happier with our interactions with all of the staff, guest services in particular did a fantastic job to make our stay enjoyable. We felt the food options in the restaurant were average and after several dinners and lunches we chose to find somewhere else to eat our meals. We would like Ayra (Duty Manager) to be recognised for going above and beyond. We were advised we could move to an upgraded room several days after check in however there was a maintenance issue with that room on the day we were due to move. Ayra was very apologetic and offered us the Penthouse. We went with him to have a look but determined it was much too big for us and would be better served for a large family. Both Ayra and his manager (I forget his name, I believe he was the Assistant Front Office Manager) were fantastic in delivering exceptional customer service.

Dear Mr. Troy B., Greeting’s from Novotel Nusa Dua Bali Hotel & Residence. We appreciate the time you have spent on providing the feedback and completing our questionnaires. We are very pleased to read that you had such a great experience with us and that you enjoyed the location, facility and the service extended to you by our staff. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. I will share your compliments with the entire team who will be thrilled to hear them and a special recognition will go out to Arya and Putu Jaya. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Wonderful and relaxing stay.

Customer review rating 4.3/5

Anonymous Families - 26/11/2019 Confirmed reviews ALL

The hotel was great a and the ambience was really good. Catch a dinner by the beach at the hotel's beach club. Very enjoyable experience.

Dear Mr. Mohd Shehzad Lin A., Thank you for your recent stay at the Novotel Bali Nusa Dua Hotel & Residence. I am pleased to know that you had a great stay with us. Your comments are truly valued. I can assure you that our team will be very happy to know that you enjoyed your stay. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Family friendly comfort

Customer review rating 4.3/5

Amy Families - 26/11/2019 Confirmed reviews ALL

Booked luxury escapes apartment deal and was not disappointed! Excellent customer service, immaculate facilities suitable for the whole family- including young children and seniors.

Dear Ms. Amy, Thank you for your recent stay at the Novotel Bali Nusa Dua Hotel & Residence. I am pleased to know that you had a great stay with us. Your comments are truly valued. I can assure you that our team will be very happy to know that you enjoyed your stay. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Delightful Stay for a family getaway

Customer review rating 4.3/5

Tracy S. Families - 26/11/2019 Confirmed reviews ALL

Rooms were absolutely beautifully appointed. Proximity to SPA, Pool, Local shops and convenience stores, taxi ranks- all fantastic. Beds were a little firm and cocktails were a little hit and miss. BUT the beers were cold and the food was delicious! Staff were a delight. Check in and out were easy. Shuttle to beach and shopping centre were easy to catch and well timed. Loved the coffee in the Pause Cafe. SPA was really wonderful. Thanks very much for a wonderful week away from normal life.

Dear Mrs. Tracy S., Thank you for your wonderful and thoughtful review. I am pleased to know that you had a great stay with us and the entire team is delighted you took away such fond memories of your stay Your comments are truly valued. Needless to say, we all look forward to welcoming you back to your holiday home at Novotel Bali Nusa Dua Hotel & Residence in the not too distant future. Kind Regards, Christophe Bernard Keramaris General Manager
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