Novotel Bali Nusa Dua - Hotel & Residences Hotel 5 stars

Name: Novotel Bali Nusa Dua - Hotel & Residences
Address: BALI, 80363, INDONESIA
Telephone: (+62)361/8480555
Rating: 4.3

Customer review rating 4.3/5 5,968 reviews

ALLSAFE approved hotel

Novotel Bali Nusa Dua - Hotel & Residences

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+ 27 Services

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Novotel Bali Nusa Dua - Hotel & Residences Hotel

Hotel that makes every moment matter

OM SWASTIASTU - Welcome to Novotel Bali Nusa Dua! Enjoy the best of Balinese hospitality for a relaxing holiday for you and your family. We wish you a memorable stay in the Island of Gods. Best wishes,

Mr Christophe Bernard KERAMARIS, Hotel Manager

Nestled in the prestigious secure-gated ITDC Nusa Dua, Novotel Bali Nusa Dua boasts 169 modern spacious rooms with expansive terrace or balcony and comprehensive apartment suites equipped with kitchenette, living and dining room. Stunning 1,500 m² lagoon pool among tropical garden and private beach club with beautiful sunrise are sure to bring the ultimate resort experience. As part of the MyResorts program, Novotel Bali Nusa Dua features exclusive experiences for ALL members.

Near attractions like Bali National Golf Club (2 mins), Geger beach (15 min walking distance) and the natural Water Blow. Experience top shopping and dining at the Bali Collection with free shuttle bus. 5-minute drive to Bali Nusa Dua Convetion Center. .

In Uluwatu area, you will find many beautiful beaches famous for their fantastic hill landscape and waves. Visit Padang-Padang, Balangan, Suluban, and Pandawa beach. Jimbaran area is famous for its busy Fish Market and seafood culinary.

Hotel extras

The Square open-air restaurant
Range of beach activities and water sports
Relaxing spa and leisure facilities
Devour in an exquisite and free flow beverage experience with MyGlass package
Pamper your kids everyday with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areasHigh speed WiFi in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking
- Private enclosed outdoor parking
- Public outdoor parking
- Bus/coach parking area
- Valet parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Reduced mobility facilities
Services for children
- Babysitting on request (Paying)
- for 4 - 10 years old.
- Outdoor playground for children
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Japanese
Reception open 24 hours a day
LATE CHECK-OUT UP TO 5PMPaying
Dry cleaning / IroningPaying
Boutiques/shopping
- Beauty salon
- Gift shop/newspaper shop
- Hairdressing salon
Porter
Concierge

Outdoor unheated pool
Thermal Spa
Fitness centre
Well-being
- Jacuzzi
- Massage
- Sauna
Services for children
- Babysitting on request (Paying)
- for 4 - 10 years old.
- Outdoor playground for children
Beach and water sports
- Boat excursions (Paying)(Nearby)
- Deep sea fishing/Sea fishing (Paying)(Nearby)
- Glass bottom boat (Paying)(Nearby)
- Jet skiing (Paying)(Nearby)
- Kayaking (Paying)
- Private beach(Nearby)
- Rafting(Nearby)
- Sailing facilities(Nearby)
- Snorkelling/Scuba diving center(Nearby)
- Water skiing(Nearby)
- Wind surfing facilities(Nearby)
Other sports activities
- Bicycles rental
- Table tennis
- Volley ball facilities

BreakfastPaying
3 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

5 meeting room(s)
Web Corner on a Mac
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat
ITDC Complex Po Box 116
80363
bali
indonesia

Tel: +623618480555

Fax: (+62)361/8480556

Contact email :

Check-in from 14h00

Check out up to 12h00

By plane
Ngurah Rai Intl At 12km / 7.46 miles

GPS :-8.808674, 115.225371

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Find yourself relaxing in a spaciously appointed environment where neither style or comfort is compromised. A décor inspired by local elements has been designed to make you feel completely at home.

DELUXE KING BED WITH BALCONY

Max. number of persons: 4
Area: From 50 m² / 538 sq ft
Views: Park view *
Most of the accommodation: Balcony *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

DELUXE TWIN BED WITH BALCONY

Max. number of persons: 4
Area: From 50 m² / 538 sq ft
Views: Park view *
Most of the accommodation: Balcony *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

DELUXE KING BED, POOL VIEW WITH BALCONY

Max. number of persons: 4
Area: From 50 m² / 538 sq ft
Views: Park view *
Most of the accommodation: Balcony *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

DELUXE TWIN BED, POOL VIEW WITH BALCONY

Max. number of persons: 4
Area: From 50 m² / 538 sq ft
Views: Park view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Rooms

1 Bedroom Apartment Suite King Bed with Balcony

Max. number of persons: 5
Area: From 92 m² / 990 sq ft
Views: Park view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

1 Bedroom Apartment Suite Twin Bed with Balcony

Max. number of persons: 5
Area: From 92 m² / 990 sq ft
Views: Park view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

2 Bedroom Apartment Suite with Balcony

Max. number of persons: 7
Area: From 130 m² / 1399 sq ft
Views: Park view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

2 Bedroom Apartment Suite with Private Pool & Gazebo

Max. number of persons: 7
Area: From 225 m² / 2422 sq ft
Views: Park view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

3-BEDROOM APARTMENT SUITE, 1 KING BED & 4 SINGLE BEDS, WITH PRIVATE TERRACE

Max. number of persons: 9
Area: From 180 m² / 1938 sq ft
Views: Park view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

3 Bedroom Apartment Suite with Private Pool & Gazebo

Max. number of persons: 9
Area: From 275 m² / 2960 sq ft
Views: Park view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

4 BEDROOMS APARTMENT SUITE WITH ENORMOUS KITCHENETTE, DINING AREA & BALCONY, IDEAL FOR FAMILY

Max. number of persons: 9
Area: From 300 m² / 3229 sq ft
Views: Park view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Suites

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

Its open air and welcoming design offers both indoor and outdoor seating, overlooking expansive lagoon pool. Dine and relax, The Square restaurant offers the perfect setting for an a la carte, daily theme night dinner, or private function

Lunch

12:00 - 17:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:30 - 22:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

2.28 BEACH CLUB

Type of cuisine: International

Located at the Beach Club overlooking the white sand beach. Ideal for a romantic evenings or leisurely social gatherings; 2.28 Beach Club also offers amazing cocktails and specialty beverages. 2.28 Beach Club is reachable by walking or free shuttle bus.

Lunch

09:00 - 14:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

14:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Pause Cafe

Type of cuisine: Cafe

Treat yourself with our delicious selection of the authentic Lenotre recipe of French breads, pastries or cakes. Our barista will make your coffee or tea worth every sip. Available for breakfast, lunch, dinner. Free Wi-Fi available.

GOURMET BAR

A casual, friendly eating and drinking space with a wide range of international, classic and authentic local cuisine also a selection of drinks. With easy-living atmosphere, it offers a chic setting for meetings or just to sit back and unwind.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 5
Maximum size: 208 m²
Maximum capacity: 100 people
Maximum banquet capacity: 30 people

Find out more

Good hotel

Lulu Families - 06/09/2020 Confirmed reviews ALL

Love this hotel because of the facility, family friendly

Dear Ariati F L., Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us. Your comments upon the room and the facilities are truly valued. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Very good given Covid

Nasir H. Friends - 23/08/2020 Confirmed reviews ALL

The staff though limited did there best to serve .

Dear Mr. Nasir Saleem H., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Great property, location and service!

Anna K 07/07/2020 TripAdvisor review

I stayed in Novotel for almost a month while waiting for my flight back home. The location is great, well maintained gardens, rooms, apartments and also great service. Great daily housekeeping service. Due to a small amount of guests at the hotel, not so. many F&B choices from the menu and not all the ingredients are available. The beach club was closed due to the fact that the Nusa Beach was closed as well, which was a big disappointment as I am a beach goer. However, I walked to the beach on a daily basis and its public space. The gym should be cleaned regularly but that would be the only remark from me. All in all, I do much recommend this property as they also have an onsite bakery, which is great in the mornings.

Okay

Mikhael D. Business - 30/03/2020 Confirmed reviews ALL

Very nice room, spacious, friendly staff, nice facilities, and good food. But the booking process using Accor Vacation Club is a disaster...

Dear Mr. Mikhael D., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. Your comments are truly valued! In the meantime, we also thank you for your constructive feedback regarding the Accor Vacation Club reservation process, Please ensure that your feedback has been properly conveyed to Accor Vacation Club and will certainly be considered. We are looking forward to welcome you back soon. Kind Regards, Lea PETIT Operations Manager

Great holiday and good location. Easy to get around

Chris V. Business - 27/03/2020 Confirmed reviews ALL

Arrived late but everything set up nicely. Got a lovely upgrade with my Gold card.

Dear Mr. Chris V., We are so glad reading your wonderful and thoughtful review. I am pleased to know that you had a great stay with us and the entire team is delighted you took away such fond memories of your stay Your comments are truly valued. Needless to say, we all look forward to welcoming you back to your holiday home at Novotel Bali Nusa Dua Hotel & Residence in the not too distant future. Kind Regards, Christophe Bernard Keramaris General Manager

Lovely grounds, lovely staff.

Michelle K. Families - 26/03/2020 Confirmed reviews ALL

Our 3rd visit to Bali and Novotel. We really enjoy the resort. Unfortunately with the situation relating to the Corona Virus, things were parred back this visit. There were not the buffet evenings and the resort was pretty quiet. We were disappointed to see so many flies around the food on the tables and serveries at breakfast. Also sparrows hopping onto and eating food off, the serving utensils that were covered in food. Not totally hygienic. Also, there wasn't quite the variety at breakfast as there was on previous visits. The staff were wonderful as always. The rooms were lovely, but a little tired here and there. Overall we enjoyed our visit as we have in the past.

Dear Mrs. Michelle K., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! In the meantime, we also thank you for your constructive feedback regarding improvement needed at the Restaurant specially at the breakfast to maintain our service and food quality with open restaurant, also for the room need to be renovated, your feedback is very important for us to continuously improve the quality of our service. Please assure that your feedback has been well documented and will be certainly looked into. Once again, thank you for your loyalty. We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

perfect

Danny M. S. T. Families - 26/03/2020 Confirmed reviews ALL

perfect

Dear Mr. Danny Mike Spencer T., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

I love Senorita

Perkeisha U. Business - 25/03/2020 Confirmed reviews ALL

Senorita went above and beyond for my group.

Dear Ms. Perkeisha u., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

We had a fantastic time as always. Very well located.

Jenny B. Families - 25/03/2020 Confirmed reviews ALL

The staff as always were wonderful and the service exemplary, We hope we will be able to return next year if your prices are affordable.

Dear Ms. Tracy B., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Great stay

Donna C. Friends - 24/03/2020 Confirmed reviews ALL

Love the private pool in my room.

Dear Ms. Donna C., Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us. We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

David A. Friends - 21/03/2020 Confirmed reviews ALL

Needs an adult only pool

Dear Mr. David a., Thank you for taking your valuable time to share about your recent experience with us. I am very happy reading your positive review that the overall of your stay was great. On this opportunity I would like also to apologize for any inconvenience that you experience during your stay. We strive to continuously improve the quality of our services to give better experience for our guest. Nevertheless, we noted your remark and your feedback has been well documented and will be certainly looked into. Once again thank you for your review, in the meantime I am wishing you all the best for your future travel. Kind regards, Lea PETIT Operations Manager

great hotel good location

Maureen S. Couples - 21/03/2020 Confirmed reviews ALL

Staff were very helpful and caring

Dear Mrs. Maureen S., Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am pleased to know that you had a great stay with us and your reviews are truly valued. I can assure you that our team will be very happy to know that you enjoyed your stay. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Hygiene standards not up to scratch for a highly rated hotel

Jason Couples - 18/03/2020 Confirmed reviews ALL

Very disappointing! Footprints still on bathroom floor when we arrived. Omelette chef coughing into his hands while preparing food with no mask or gloves on. Birds walking and eating fruit in the breakfast hall. Musky smell in bathrooms. Booked 4 nights and stayed for 1.

Dear Mr. Jason P., Thank you for sharing your experience with us, I would have of course preferred to hear from you during your stay. I am deeply sorry and sad in the same time to read such comments and review. I can only regret that you have not share with us your doubts and concerns before your departure. It is our will and duty to have always guests satisfied and to assist you the best way we can. If we know there is a problem or questions we can act and answer immediately and assure you the continuity of a great stay with us. Today I can only apologize as I can read that we have not full filled your expectations. As your comments are seriously taken and all respective departments are alerted, I would very much appreciate if you could contact me directly at gu… in order to take corrective action and maintain our hospitality standards. Once again, we appreciate your sharing concerns; in the meantime, I am looking forward to receive your email at your earliest convenience. Kind Regards, Lea PETIT Operations Manager

Great hotel, we will be back!!

Aleisha Families - 18/03/2020 Confirmed reviews ALL

We spent 7 nights at the hotel and had a wonderful time. Our room was extremely clean. The buffet breakfast was great. The pool and all amenities were amazing. The kids were begging to go to kids club. The staff were friendly, welcoming and professional.

Dear Mrs. Aleisha K., We are so glad reading your wonderful and thoughtful review. I am pleased to know that you had a great stay with us and the entire team is delighted you took away such fond memories of your stay Your comments are truly valued. Needless to say, we all look forward to welcoming you back to your holiday home at Novotel Bali Nusa Dua Hotel & Residence in the not too distant future. Kind Regards, Christophe Bernard Keramaris General Manager

Very good holiday.

Pearl M. Families - 18/03/2020 Confirmed reviews ALL

Everything was spotless, the staff were really helpful, good food and plenty of choice. The only complaint we had was that the reception area was poorly lit which meant you couldn’t read any paperwork in the evening. Also the reception area was very hot and humid and could have benefited from more fans or air conditioning.

Dear Mrs. Pearl M., Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. I am very happy reading your positive review. At this time, I would also like to take this opportunity to apologize for any inconvenience that might not meet your expectations during your stay with us. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed certain point you mentioned especially concerning to the light at the reception area. I appreciate your observations as your feedback are very important to continuously improve the quality of our service. On the positive note, we are glad to know that the helpfulness of our staff had a good impact in your overall experience. Once again thank you for your feedback, in the meantime I am wishing you all the best for your future travel. Kind Regards, Christophe Bernard Keramaris General Manager

Good stay.

Kanako F. Families - 17/03/2020 Confirmed reviews ALL

It was fine, I found as a Novotel, slippers should be provided without charge. Upon request is acceptable if wanting to be cost efficient or environmentally friendly but charging guest for slippers is below par. Also breakfast was chargeable but for $24 i would expect better quality. I thought Accor was proud of their bakery goods. You should see the sad state of pastries... possible management is becoming complacent.

Dear Ms. Kanako F., Thank you for taking your valuable time to share about your recent experience with us. On this opportunity I would like also to apologize for any inconvenience that you experience during your stay. We strive to continuously improve the quality of our services to give better experience for our guest. Concerning to your remark for the breakfast quality and the pastry, we are fully noted. Please assure that your feedback has been well documented and will be certainly looked into. However, for extra amenities such as slippers, since you stay at the Accor Vacation Club unit which is different management than NOVOTEL Bali Nusa Dua therefore the slipper provided will be on request and will apply additional charge. Nevertheless, we thank you so much for your feedback and your remark is well documented and will be look into. Once again thank you for sharing your feedback, in the meantime wishing you a great future travel. Kind regards, Lea PETIT Operations Manager

Good place for family vacation

Yudo A. Families - 16/03/2020 Confirmed reviews ALL

Got upgraded to suite room, good place for family with small kids. Beach is reachable with shuttle easily. The people in hotel are very nice. Very recommended.

Dear Mr. Yudo A., Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am pleased to know that you had a great stay with us and your reviews are truly valued. I can assure you that our team will be very happy to know that you enjoyed your stay. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Exceptional

Anne Couples - 15/03/2020 Confirmed reviews ALL

We traveled from the United States to stay at the Novotel Bali and had such a wonderful experience. The staff was nothing but friendly and always smiling and willing to help. The food was excellent and the resort was very clean. We felt comfortable and very welcomed. We even made good use of the gym which had more equipment than most US hotel gyms. Would highly recommend to others!

Dear Anne, We are so glad reading your wonderful and thoughtful review. I am pleased to know that you had a great stay with us and the entire team is delighted you took away such fond memories of your stay Your comments are truly valued. Needless to say, we all look forward to welcoming you back to your holiday home at Novotel Bali Nusa Dua Hotel & Residence in the not too distant future. Kind Regards, Christophe Bernard Keramaris General Manager

Good location for golfers

Pravin Friends - 15/03/2020 Confirmed reviews ALL

Accommodation was good bit breakfast was simple and boring

Dear Mr. Pravin R., Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. I am very happy reading your positive review. At this time, I would also like to take this opportunity to apologize for any inconvenience that might not meet your expectations during your stay with us. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed certain point you mentioned especially concerning to the breakfast. I appreciate your observations as your feedback are very important to continuously improve the quality of our service. As your comments are seriously taken and all respective departments are alerted, I would very much appreciate if you could contact me directly at gu… in order to get more details of your feedback concerning to the breakfast. On the positive note, we are glad to know that our accommodation had a good impact in your overall experience. Once again thank you for your feedback, in the meantime I am wishing you all the best for your future travel. Kind Regards, Lea PETIT Operations Manager

Enjoyable Stay

Robina Families - 14/03/2020 Confirmed reviews ALL

Had a lovely stay, all the staff are lovely which is a credit to the hotel. The only thing that was extremely annoying is that you have to request to get things ie. new towels and enough for family even though i placed them on the ground. Toilet paper not a spare left in room each day. Previous to this I stayed at the Dewi Sri and room service always replaced my towels etc.

Dear Robina, Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. I am very happy reading your positive review. At this time, I would also like to take this opportunity to apologize for any inconvenience that might not meet your expectations during your stay with us. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed certain point you mentioned especially concerning to the replacing a new towel and toilet paper. I appreciate your observations as your feedbacks are very important to continuously improve the quality of our service. Please assure that your feedback has been well documented and will be certainly looked into. On the positive note, we are glad to know that the facilities and the friendliness of our staff had a good impact in your overall experience. Once again thank you for your feedback, in the meantime I am wishing you all the best for your future travel. Kind Regards, Christophe Bernard Keramaris General Manager

Our most recent 20 reviews

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