Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Dear Mrs. Amanda B., Thank you for taking the time to share your wonderful review and for your continued loyalty to Novotel Bali Nusa Dua Hotel & Residences. It is truly heartwarming to know that we have been your family's favorite hotel in Bali for the past 15 years. Your continued trust means so much to us, and we are delighted to hear that our recent refresh has made your stays even more enjoyable. We are pleased that you enjoyed our lovely team, delicious breakfast, fabulous pool areas, and the Pool Bar. It is also wonderful to know that our Housekeeping team made your stay extra special with their high standard of cleanliness and the delightful towel art surprise. Thank you as well for your valuable feedback regarding the WiFi connection speed. We appreciate you bringing this to our attention, and your comments have been shared with the relevant team as we continuously work to enhance our guests' experience. As a valued ALL Classic member, we sincerely appreciate your support and your recommendation. We look forward to welcoming you and your family back for many more memorable holidays at your home away from home in Bali. Kind regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. M., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for your heartfelt review and for your incredible loyalty to Novotel Bali Nusa Dua Hotel & Residences over the past 27 years. It is truly an honor to know that our resort has become your "second home." There is no greater compliment we could receive, and we are sincerely grateful that you have continued to choose us as your place to rest and relax during your visits to Bali. We are delighted to hear that you have been enjoying our recent refurbishment and that it has made your stay even more comfortable and relaxing. Most importantly, your kind words about our team mean the world to us. Knowing that our colleagues have been part of your journey over the years and have consistently made you feel welcomed and well cared for is incredibly rewarding. Your special recognition of our team members at The Square Restaurant—Dwi, Rara, Krisna, Purna, Tiwi, Suardana, Awarantini, Sri, and Ami—as well as our In Balance Spa therapists—Widya, Rina, Juniata, Gusti, and Rai—will certainly be shared with them. They will be thrilled to know they helped make your stay so memorable. As a valued ALL Platinum member, we sincerely appreciate your continued trust and support. Thank you once again for your wonderful review and your kind words of "Terima kasih" and "Suksma." We are already looking forward to welcoming you back home this October for another relaxing and memorable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Christopher W., Thank you for taking the time to share your feedback following your recent stay at Novotel Bali Nusa Dua Hotel & Residences. We are delighted to know that you enjoyed our convenient location, close to the beach, shops, and restaurants. It is also wonderful to hear that our friendly team, spacious and clean rooms, excellent pool, and breakfast buffet contributed to an enjoyable family holiday. Your kind words are truly appreciated and will be shared with our team as recognition of their efforts. We also appreciate your ratings and feedback regarding the WiFi, our sustainability initiatives, and the ALL Accor Live Limitless loyalty programme. Your comments are valuable as they help us identify opportunities to further enhance our guests' experience. Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back to Novotel Bali Nusa Dua Hotel & Residences for another memorable stay in the near future. Kind regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. John, Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your wonderful feedback following your recent family stay at Novotel Bali Nusa Dua Hotel & Residences. We are delighted to know that you enjoyed our ideal location, spacious and well-equipped rooms, excellent amenities, and the high standard of our food and beverages. It is especially rewarding to hear that our family-friendly facilities contributed to a memorable stay for you and your loved ones. We are also grateful for your kind recognition of our Priority Check-in team. Your appreciation will certainly be shared with them, as they will be delighted to know they made a positive first impression on your stay. As a valued ALL Silver member, we sincerely appreciate your continued trust and your perfect ratings across all aspects of your experience. Your recommendation means a great deal to us and serves as wonderful encouragement for our team. We look forward to welcoming you and your family back for another exceptional stay in the near future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Ryan M., Thank you for taking the time to share your detailed feedback following your recent family stay at Novotel Bali Nusa Dua Hotel & Residences. We are pleased to know that you enjoyed our spacious room, breakfast, convenient location, and Beach Club. It is also wonderful to hear that the friendliness of our team made a positive impression. Your special recognition of Kevin, Angga, and Ariasa is greatly appreciated, and we will be delighted to share your kind compliments with them. At the same time, we sincerely appreciate your constructive comments regarding the pool facilities for younger children, the Kids Pool, lunch operating hours, and the billing process at the Pool Bar. We also regret that the Explorer benefit process was not as seamless as expected and that you were not offered a room upgrade because currently we are facing the high season and the room upgrade is not available. Your feedback has been shared with the relevant teams, as it provides valuable insight into areas where we can further improve the guest experience. Thank you once again for choosing to stay with us and for your continued loyalty as an ALL Gold member. We truly value your comments and hope to have the opportunity to welcome you and your family back for an even more enjoyable stay in the future. Kind regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences