Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 1,256 reviews

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Description

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Family-friendly suites with kitchenettes

  • Dedicated kids' club and daily activities

Our accommodation(s)

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Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,256 reviews

TripAdvisor Rating  4.2/5  4,584 reviews

Certificate of excellence 2024

Return to Nusa Dua

TripAdvisor rating 5.0/5

Peter C TripAdvisor review

I travelled to Bali in November and returned to the Novotel Nusa Dua with family. It is such a family friendly hotel and importantly for us, the accommodation surrounds the pools. No long treks like in the large hotels. From the moment we arrived we were spoiled by the extremely helpful staff. Special thanks to guest services ladies Grace, Fenny and Lauren and to all those in the restaurant and bars etc including the Pause Cafe. It is great to see that young trainees are encouraged to talk with guests and expand their knowledge. So polite, happy and helpful. I cannot remember all the names of staff members for a special mention but Yuka and Yuda come to mind. Also a special mention to the entertainer who plays guitar and sings. We noticed really good renovations like the new Beach Club. This was a complete rebuild with great facilities like showers etc etc. Well worth a visit. Also there was a new bar at the lower pool and the main restaurant was given a good upgrade. Will most definitely return.

Dear Mr. Peter, Thank you very much for choosing to return to our resort and for taking the time to share such a detailed and heartwarming review following your family stay with us. We are truly delighted to know that you once again enjoyed our family-friendly atmosphere, especially the convenience of our pool-surrounded accommodation and the relaxed layout of the resort. Your kind words about our team mean a great deal to us. It is truly rewarding to know that Grace, Fenny, Loren, Yuka, Yuda, and our colleagues at the restaurants, bars, and Pause Café helped make your stay memorable. We are also pleased that you noticed and appreciated our trainees — encouraging them to confidently engage with guests is something we are very proud of. We are glad you enjoyed the recent renovations, including the new Beach Club, lower pool bar, and the upgraded main restaurant. Your positive feedback reassures us that these enhancements have added value to our guests’ experience. We are also happy that the live guitar entertainment added to the relaxing holiday atmosphere. Thank you once again for your loyalty and recommendation. It truly means a lot to us, and we very much look forward to welcoming you and your family back to Novotel Bali Nusa Dua for another enjoyable stay in the near future. Warm regards, Guest Experience Novotel Bali Nusa Dua Hotel & Residences

A wonderful time in paradise

TripAdvisor rating 5.0/5

landsen TripAdvisor review

We hadn't been back to this resort since February 2025 and noticed many new improvements including the restaurant, new bar at the lower pool and a total rebuild of the beach club which was amazing. The best thing was the welcome given to us by the staff including Grace and Fenny at reception, the lovely ladies at the restaurant as well as Purna and the friendly bar staff including old friends like Restaduda, Riamini, Yuda and Yuka. With a special mention to new staff member, Ryan. Another special mention to Made in the dress shop. We had our grandchildren with us and took the opportunity to have a family photo in the lovely gardens and around the pools. The album was a great present for our son and daughter in law. Another mention to Kevin on the night shift who was very helpful when one of our grandchildren had an earache. Looking forward to coming back to what feels like our second home.

Dear landsen, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share such a warm and detailed review following your recent stay with us. We are truly delighted to welcome you back and to know that your return visit felt just as special — like coming home. It is wonderful to hear that you noticed and enjoyed the many improvements since February 2025, including our restaurant, the new bar at the lower pool, and the fully rebuilt Beach Club. Your kind words are a great encouragement to our entire team. We are especially grateful for your recognition of our colleagues. Your compliments for Grace and Fenny at reception, the lovely ladies at the restaurant, Purna, and the bar team — including Restaduda, Riamini, Yuda, Yuka, and our new team member Ryan — will be proudly shared with them. A special thank you as well for mentioning Made at the dress shop and Kevin from the night shift; your appreciation truly means a lot to them. It truly warms our hearts to know that you enjoyed such precious family moments with your grandchildren, including the family photo session in our gardens and around the pools. We are honored that the photo album became a meaningful gift for your son and daughter-in-law. Thank you once again for your continued trust and loyalty. We very much look forward to welcoming you and your family back to what you so kindly describe as your second home. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Average

TripAdvisor rating 3.0/5

Discover66600728516 TripAdvisor review

Average, very tired, needs a refurbishment. No hot water, toilet not flushing. Aircon in lounge stuck on 24. Phone not working, internet very poor and keeps dropping out and then reception want to charge me to print some documents (as an ALL Diamond member) I should be the one charging them for not have the basic essentials in a Hotel room !!

Dear Discover66600728516, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your feedback. We sincerely regret to learn that your stay did not meet your expectations, especially regarding the room condition and essential facilities. Please accept our sincere apologies for the inconvenience caused by the hot water issue, toilet malfunction, air-conditioning setting, in-room phone, and unstable internet connection. This is certainly not the level of comfort or service we aim to provide, particularly to our valued ALL Diamond member. We are also very sorry to hear about your experience regarding document printing. Your feedback has been shared with the relevant teams, as we take such matters seriously and are committed to reviewing our procedures to ensure better consistency and recognition of our loyal members. To allow us to investigate these matters thoroughly and take the necessary corrective actions, we would greatly appreciate it if you could kindly share your room number or reservation details with us. This will help us follow up accurately with our technical and service teams. Once again, we truly regret the disappointment caused and appreciate your honest feedback, which helps us improve. We do hope to have the opportunity to restore your confidence and provide you with a much more positive experience in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences If you want a firmer, shorter, or more compensatory tone, I can adjust it right away.

Customer review rating 3.5/5

Carolyn B. Families - Confirmed reviews ALL

Good family holiday location. Staff were extremely friendly. For the size of the resort an additional dining/bar option would be nice. We also had a deal with meal and drink inclusions which was good but required coupons which I feel is a bit antiquated.

Dear Ms. B., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for sharing your feedback. We are pleased to hear that you enjoyed our family-friendly location, found our staff extremely friendly, and appreciated the meal and drink inclusions during your stay. We also appreciate your suggestions regarding additional dining and bar options and the use of coupon systems, which will be shared with our team for consideration as we continually strive to enhance our guest experience. Your positive comments about our service, breakfast, cleanliness, and sustainable initiatives are greatly appreciated. We look forward to welcoming you and your family back to Novotel Bali Nusa Dua for another enjoyable stay in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Away from work !

TripAdvisor rating 5.0/5

DanFen69 TripAdvisor review

Decided to take a day off from work and stay for a short getaway. The check-in experience was smooth, and the room was awesome—clean, comfortable, and well maintained. The only minor issue was a broken water tap at the bathtub. Breakfast offered a good variety and the taste was satisfactory, though it was missing a bit of the warm hospitality touch during service. The beach area was very clean and enjoyable; however, it would have been nice if staff had approached guests at the sun loungers to offer towels. Overall, a pleasant stay with a few small details that could be improved to enhance the guest experience.

Dear DanFen69, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for choosing our resort for your short getaway and for taking the time to share your detailed feedback. We are delighted to hear that your check-in experience was smooth and that you found your room clean, comfortable, and well maintained. We sincerely appreciate you bringing to our attention the broken water tap at the bathtub. Please accept our apologies for this inconvenience. Your comment has been shared with our Engineering team to ensure this is addressed promptly. It is also valuable for us to receive your feedback regarding the breakfast service. While we are pleased that you enjoyed the variety and quality, we regret that the warm hospitality touch was not fully felt during your visit. Additionally, your suggestion about proactive service at the beach loungers, including towel offerings, is well noted and will be shared with our team to enhance the guest experience. Thank you once again for your constructive comments. They are truly helpful as we continuously strive to improve our services. We hope to have the pleasure of welcoming you back for an even more seamless and memorable stay in the near future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

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