Novotel Bali Nusa Dua - Hotel & Residences Hotel 5 stars

The staff were all fantastic and friendly. The room (2203) was roomy and well located. We enjoyed the pool and spa. Breakfast was good. Only slight criticism was the bathroom floor would get wet from the shower and because it was black looked dirty almost immediately after cleaning. The cleaners were excellent but they should be asked to leave all the lights off after cleaning. It was a waste of electricity.

This is our third visit to your hotel through the Scoopon deal. Our family loves coming to visit and see all their friends that they have made at the Kids Club. Rooms are very spacious and we mostly appreciate that we are able to have our three children in the 1 bedroom suite with us as we could not afford to purchase the 2 bedroom suite. I have to make particular mention to Meyang for accommodating us and my request to book us in for January on such short notice. Fortunately due to the death of my mother-in-law in October 2019, my husband particularly needed a break and she was able to fit us in the busy January season to come to stray on short notice. Second person is Wahyu Indrawan who works in the Kids Club. "Chip" as he is fondly known by my children absolutely love him. He is extremely professional and takes a genuine interest in the well-being of the children that he is caring for. He does an excellent job and he should be commended for this. Please pass on our heartfelt thanks to him once again!

We loved the ITDC complex first of all, is a very beautiful and well constructed development. The hotel itself is a very nice property and just a great place to be with family. Very green and very clean. The hotel staff is very polite. The check-in and check-out process is very efficient and hassle free. Room services are quick. The common pool is very, very good. The breakfast buffet was nice, but would've loved for it to have a few more vegetarian options. The bedroom in out suite was a bit cramped, lacked a bit of light too. The television didn't have a lot of watchable channels nor did it have a good quality signal. The bad thing about our experience was that we had to specifically request for a shaving kit and also the dental kits. Being basic necessities, we believe these should be pre-arranged in the rooms. The bathroom was cramped as well. There's only a bath tub to stand in when you need to bathe and it becomes quite uncomfortable to move around in when someone needs to shower standing up. Plus the water splashes out onto the floor in no time no matter how much we try and stay compact and conservative with our water usage. But the kitchen was very nice and quite complete. The refrigerator was big. The living room was huge. The balcony was even bigger, loved standing/ sitting there. But, we didn't have a nice experience at the "In Balance" because the service women didn't really know how to remove a gel paint from my wife's nails. That wasted about half an hour for both her and us. Overall, a very good day experience but not to the extent that we would promise a comeback without trying other hotels.

It was a wonderful experience for our whole family. From the reception to the staff in the buffet breakfast, we were all greeted with a smile. Highly recommended. Will definitely stay again if i am after a quiet time in Bali.

We stay for 3 nights in Novotel Nusa Dua. 1. Great atmosphere, the hotel layout is nice 2. Low price compared to other hotels in area (IDR 1,300,000/night on corporate meeting rate) 2. Incomplete (or perhaps not standard) amenities upon arrival: no slipper, no dental kit 3. Squeaking furniture (the bed and the wardrobe) 4. Same menu for breakfast for 3 days and limited variation (I personally won't complain as I only pay IDR 1,300,000/night. But the normal rate was IDR 1,800,000 so for a normal paying customer/guest I think the breakfast is not a good value for money) 5. The water from the tap is salty. Perhaps need filtration or if it's the standard quality for Bali's water then it's fine.