Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 1,265 reviews

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Description

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Family-friendly suites with kitchenettes

  • Dedicated kids' club and daily activities

Our accommodation(s)

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Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,265 reviews

Customer review rating 5.0/5

John L. Couples - Confirmed reviews ALL

We enjoyed our stay very much. The level of staff friendliness was exceptional

Dear Mr. John L., Warmest greetings from Novotel Bali Nusa Dua & Residences. Thank you very much for taking the time to share your experience with us. We are truly happy to know you had such an enjoyable stay and that our team made a strong positive impression on you. Your kind words about the friendliness of our staff mean a lot to us, and I will personally share your feedback with the team. It is also great to hear that you were satisfied with the room size, condition, and overall facilities, as well as your experience with breakfast and other services. We appreciate your constructive note regarding the room cleanliness score. Please rest assured this will be reviewed with our housekeeping team to ensure we continue improving our standards. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another relaxing visit in the future. Best Regards, Grace Luana Guest Experience Manager Novotel Bali Nusa Dua Hotel and Residences

Customer review rating 4.5/5

Andrew C. E. Families - Confirmed reviews ALL

The staff were amazing. From the AVC and hotel staff to the gardeners saying hello.

Dear Mr. Andrew C. E., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for sharing your detailed feedback following your recent family stay with us. We are truly delighted to learn that you experienced our resort as friendly and luxurious, and that our team—from AVC and hotel ambassadors to our gardeners—made a positive impression through their warm greetings and attentive service. It is especially rewarding to know that Sakthu and Devita, our head lady at breakfast, contributed so meaningfully to your satisfaction. Your kind recognition will certainly be shared with them, as it serves as great motivation for our team to continue delivering heartfelt hospitality. We also appreciate your positive ratings across your arrival experience, accommodation, cleanliness, WiFi, and overall service. At the same time, we have taken note of your feedback regarding the breakfast selection. Please be assured that this will be reviewed with our culinary team as we continuously seek opportunities to enhance variety and guest satisfaction. We are grateful for your loyalty as an ALL Classic member and truly value your recommendation both for our hotel and the loyalty program. It was a pleasure to have you with us, and we hope to welcome you and your family back for another memorable stay in the near future. Best Regards, Grace Luana Guest Experience Manager Novotel Nusa Dua Hotel and Residences

Customer review rating 3.5/5

Kathryn D. Friends - Confirmed reviews ALL

A beautifully laid out resort. The gardens and water features are amazing!

Dear Mrs. Kathryn d., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to know you enjoyed our resort setting, particularly the beautifully maintained gardens and water features, as well as the comfort of your room, daily housekeeping service, and our water filtration system. It is also very encouraging to hear your appreciation for the breakfast selection, our team’s service, and the overall check-in and departure experience. At the same time, we sincerely appreciate your constructive comments regarding your dining experience during Italian night, as well as the pricing feedback on beverages at the bar. Please rest assured that your observations have been shared with the relevant teams for review, as we continuously aim to enhance both value and variety in our food and beverage offerings. Your feedback is extremely valuable in helping us improve, and we are grateful for your balanced insights. We truly hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 5.0/5

Heather H. Couples - Confirmed reviews ALL

The staff were amazing; they went out of their way to assist you. The breakfast was very good, and catered for different cultures, we got upgraded to a one bed apartment, which was very spacious.

Dear Mr/s. Heather Hume Tomlinson, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for your wonderful review and for sharing such detailed feedback following your recent stay with us. We are truly delighted to know that you enjoyed the beauty of our gardens, our convenient location, and the comfort of your upgraded one-bedroom apartment. It is especially pleasing to hear that our team made a positive impression and that you appreciated the variety offered at breakfast. Your kind recognition of Praja and Ariawan at the Beach Bar has been shared with them with great pride. They were very happy to know they helped make your stay more enjoyable with their service and warm conversation. Please allow us to thank you as well for your constructive feedback. We sincerely apologize for the inconvenience caused by the dripping shower and understand how this led to the frequent use of towels. Our Engineering team has been informed to review this matter carefully. We also take note of your comment regarding WiFi speed and beverage pricing, which we will review internally for improvement. We are very pleased to know you felt well recognized as an ALL Gold member and that the room upgrade, welcome drink, and amenities met your expectations. It was a pleasure to have you with us, and we very much look forward to welcoming you back again for another relaxing stay in the near future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 5.0/5

Nadia M. Couples - Confirmed reviews ALL

We love spending time at Novotel Nusa Dua. We love the team who make us feel like family. We were upgraded to a pool villa which was well maintained and serviced. On our anniversary, the hotel made every effort to make our celebration very special.

Dear Ibu Nadia , Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for your beautiful review and for choosing to celebrate such a special occasion with us. We are truly delighted to know that your anniversary stay was memorable, and that you felt cared for by our team throughout your journey , from booking until departure. It is especially pleasing to hear that you enjoyed your upgrade to the pool villa and appreciated the comfort, cleanliness, and thoughtful touches, including the water dispenser reflecting our sustainability efforts. Your kind words for Grace mean a great deal, and your recognition has been shared with her with pride. She was very happy to know she helped make your stay extra special. We also sincerely appreciate your constructive feedback. Please be assured that your comments regarding pricing at The Square, the variety of welcome drink options for our valued Diamond members, and breakfast and dinner selections have been noted for internal review and improvement. It is always a pleasure to welcome you back, and we are grateful for your continued trust and loyalty as an ALL Diamond member. We very much look forward to welcoming you again for another memorable stay in the near future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Other web-users rate our hotel

  • 546 reviews 9.2/10 Location
  • 1,173 reviews 6.7/10 Room
  • 1,607 reviews 9.1/10 Service
  • 46 reviews 2.7/10 WiFi
  • 443 reviews 7/10 Cleanliness
  • 375 reviews 8.4/10 Breakfast
  • 155 reviews 9.6/10 Wellness Area
  • 5 reviews 4/10 Sustainability

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