Dear Mr. Michael L., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your thoughtful and detailed feedback with us. We are pleased to know that you enjoyed our comfortable rooms, beautiful gardens, swimming pool, friendly team, and convenient shuttle service. However, we sincerely apologize that our breakfast selection did not meet your expectations, particularly regarding the quality of the eggs, waffles, pancakes, bread, butter, and fruit juices. Please rest assured that your comments have been shared with our Food & Beverage team for careful review and follow-up. We will continue working to improve the quality and freshness of our breakfast offerings to provide a more enjoyable dining experience for our guests. Thank you once again for your valuable feedback. We truly appreciate your comments and hope to have the opportunity to welcome you and your family back for an even better experience. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Bhavinkumar P., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences! Thank you for your perfect score and for sharing your lovely feedback with us. We are delighted to know that you and your family had a very enjoyable stay and appreciated our convenient location and the helpful service provided by our team. It is especially rewarding to know that you were fully satisfied with your accommodation, breakfast, cleanliness, and overall experience. We also sincerely appreciate your continued support as an ALL Accor Silver member. Your kind words are a wonderful encouragement to our team to continue creating memorable experiences for our guests. We look forward to welcoming you and your family back to Novotel Bali Nusa Dua Hotel & Residences for another fantastic stay in the near future! Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mrs. Emma L. Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for sharing your wonderful feedback following your return to our resort after seven years. We are truly delighted to know that you and your family had another enjoyable stay and that our location and two-level swimming pool made your holiday so special. It is always a pleasure to welcome returning guests, and we sincerely appreciate your continued trust in Novotel Bali Nusa Dua Hotel & Residences. We are especially pleased to hear that our housekeeping team helped create a memorable birthday celebration for your six-year-old with a sweet birthday message and a special birthday song. We believe that thoughtful gestures can make family holidays even more meaningful, and it is heartwarming to know that our colleagues helped create such a lovely memory for your family. Although you did not have the opportunity to learn their names, we will be delighted to share your appreciation with our housekeeping team. Thank you also for your valuable feedback regarding the booking process and the option to upgrade from a two-bedroom to a three-bedroom accommodation. We appreciate your suggestion that this option could be made more visible earlier in the booking journey, and your comments will be shared with the relevant team for consideration. We are also pleased to know that you appreciated our sustainability initiatives, including our towel and linen reuse guidance, water filtration stations, and efforts to reduce unnecessary water and resource consumption. Your positive comments about our cleanliness, breakfast selection, and team are greatly appreciated and serve as wonderful encouragement for our colleagues. We are grateful for your recommendation and hope to have the pleasure of welcoming you and your family back again, creating even more cherished memories together. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mrs. Yvonne B. Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for sharing your feedback following your six-night stay with us. We are delighted to know that you had a wonderful holiday and enjoyed our spacious and comfortable pool-view accommodation, beautifully maintained grounds, and swimming pool. It is also a pleasure to hear that our friendly team, excellent breakfast selection, and convenient location contributed to your enjoyable experience. We are particularly pleased that you appreciated the in-room water dispenser as part of our ongoing efforts to promote more sustainable practices. Your recognition of these initiatives is greatly valued, as we continue to seek ways to enhance our guests' comfort while being mindful of our environmental responsibilities. At the same time, we sincerely appreciate your comments regarding the waiting time for food and beverage orders during lunch, dinner, and drinks service. We understand that timely service is an important part of an enjoyable dining experience, and we regret that the delays affected some moments of your stay. Your feedback is valuable, and we will share it with our Food and Beverage team for review as we continue working to improve our service efficiency and consistency. Thank you once again for choosing Novotel Bali Nusa Dua Hotel & Residences and for your kind recommendation. We truly appreciate your feedback and look forward to welcoming you back for another relaxing stay, with an even smoother dining experience to complement the warm hospitality you enjoyed. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Dayle S., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences! Thank you for sharing your feedback following your first stay with us. We are delighted to know that you found our property well-maintained and tranquil, providing you with a relaxing atmosphere during your holiday with friends. It is also wonderful to hear that you enjoyed your room and were pleased with the service provided by our team, as well as your smooth check-in and check-out experience. Your kind feedback and recommendation mean a great deal to us and serve as encouragement for our team to continue delivering memorable guest experiences. We sincerely appreciate your loyalty as an ALL Accor Gold member and look forward to welcoming you back to Novotel Bali Nusa Dua Hotel & Residences for another peaceful and enjoyable stay in the near future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. Josie I.. Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely regret to learn that your experience fell significantly short of your expectations, particularly as you were travelling with your family. We understand that the condition of the accommodation, the quality of the dining experience, the cleanliness of the facilities, and the availability of welcoming family amenities are important elements of an enjoyable holiday. We are sorry that these aspects did not meet the standards you rightfully expected from us. We are particularly concerned by your comments regarding the swimming pool and your daughter’s subsequent illness. We understand how concerning such circumstances can be for a parent. Please be assured that we take feedback of this nature seriously, and the concerns you have raised require careful review by the relevant teams. We also regret that your experiences with our breakfast offering, Kids Club, room condition, and the attentiveness of our team did not reflect the level of hospitality we aspire to deliver. Furthermore, we acknowledge your disappointment regarding the recognition of your ALL membership and the overall service experience throughout your stay. Your feedback has been noted and will be shared with the respective departments for a thorough review and appropriate follow-up. Particular attention will be given to the areas you have highlighted, including accommodation standards, food quality, pool maintenance, family facilities, and service consistency. We recognize the importance of addressing these concerns to enhance the overall guest experience. Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to restore your confidence in Novotel on a future visit Warm regards Guest Experience Team Novotel Bali Nusa Dua Hotel & Residence

Dear Mrs. Tania K., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for sharing your lovely feedback with us. We are delighted to hear that you and your family thoroughly enjoyed your holiday and that our accommodation, beautiful grounds, and breakfast selection contributed to such a wonderful experience. It is especially heartwarming to know that our team made the greatest impression during your stay. Your kind words about their friendliness, cheerful attitude, and excellent service mean a great deal to us. We believe that genuine hospitality comes from the heart, and it is always rewarding to know that our colleagues helped make your family holiday even more memorable. Your appreciation will certainly be shared with our team as encouragement to continue delivering warm, attentive, and personalized service to all our guests. Thank you once again for choosing Novotel Bali Nusa Dua Hotel & Residences for your family getaway. We truly appreciate your kind recognition and look forward to welcoming you and your family back for another relaxing and memorable stay in beautiful Bali. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. D., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for your wonderful feedback and for continuing to choose our hotel for your family stays. We are truly honoured by your kind words and delighted to know that you continue to experience the best of Accor hospitality with us. It is especially rewarding to receive your perfect scores across all aspects of your stay, from the booking process and arrival experience to the accommodation, cleanliness, and service provided by our team. We are also pleased to know that you enjoyed the recognition of your ALL Gold membership, including your welcome drink, welcome amenity, and room upgrade. Your appreciation means a great deal to us and motivates our team to continue delivering thoughtful, personalized, and memorable experiences. We are equally grateful for your positive feedback on our sustainability initiatives, including our efforts to reduce single-use plastics and support more sustainable food practices. Your recognition encourages us to continue making meaningful improvements while ensuring our guests enjoy a comfortable and enjoyable stay. Mr. D., thank you once again for your continued trust and loyalty as an ALL Accor Gold member. It is always a pleasure to welcome you and your family, and we sincerely appreciate the opportunity to be part of your memorable moments in Bali. We look forward to welcoming you back to Novotel Bali Nusa Dua Hotel & Residences for many more wonderful stays, with the same warm hospitality and care you have come to expect from us. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. C., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share such a detailed review of your recent stay with us. We are delighted to know that you and your family had an enjoyable four-night stay in our hotel and that our facilities, services, and convenient location contributed to a pleasant family holiday in Bali. It is wonderful to hear that you appreciated our spacious one-bedroom suites, beautiful swimming pool, breakfast selection, and Kids Club activities, which helped keep your little ones entertained throughout your stay. We are also pleased that you found our hotel well maintained and our team courteous and welcoming. Your recommendation of our hotel as a convenient base for exploring the southern part of Bali is greatly appreciated, and we are happy to know that our location suited your family's travel plans. We are especially delighted to hear that you enjoyed the complimentary photoshoot with our professional photographer and received your framed photograph within a few hours. Creating memorable experiences for our guests is an important part of our service, and it is rewarding to know that this thoughtful gesture added a special touch to your family holiday. Your kind recognition of this experience will be shared with the relevant team as encouragement to continue delivering memorable moments for our guests. At the same time, we sincerely apologize if our invitations to the Accor Vacation Club presentation felt too persistent during your stay. We understand that every guest has different holiday plans and priorities, particularly when travelling with family and young children. We respect your decision and appreciate you sharing your experience with us. Please be assured that your feedback will be shared with the relevant team for review, with the aim of making future invitations more considerate of our guests' preferences and schedules. We also appreciate you highlighting the Wi-Fi connection as an area requiring improvement. We regret that you experienced frequent disconnections and concerns regarding the security of the connection during your stay. We understand how important reliable internet access is, whether for planning daily activities, staying connected with family and friends, or managing work commitments while travelling. We recognize that the inconvenience was particularly noticeable as you had to rely on your mobile data connection as an alternative. Please be assured that your comments will be shared with our Engineering and IT teams for further investigation and appropriate follow-up, as we continue to review the reliability and quality of our connectivity services. Furthermore, we appreciate your ratings and feedback regarding our breakfast selection. Guest feedback is valuable in helping us understand where we are performing well and where there may be opportunities to improve. Your comments will be shared with the relevant team for consideration as we continue to enhance our dining experience and meet the expectations of our guests. Mr. C., thank you once again for your trust in Novotel Bali Nusa Dua Hotel & Residences and for recommending us to fellow travellers. We are grateful for your positive comments and equally appreciate the constructive feedback you have provided. It is through insights such as yours that we can continue to improve our facilities and services while creating enjoyable experiences for families visiting Bali. We sincerely hope to have the pleasure of welcoming you and your family back to Novotel Bali Nusa Dua Hotel & Residences in the future. We look forward to providing you with another comfortable and memorable stay, with an even better overall experience. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. M., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your thoughtful and detailed feedback with us. We are sincerely pleased to know that you enjoyed the beauty of our resort and appreciated the friendliness and helpfulness of our team. We are also grateful for your kind recognition of our housekeeping service and sustainability efforts, particularly our water dispensers and initiatives to reduce waste. At the same time, please accept our sincere apologies that several aspects of your stay did not meet the standards you expected from us. We fully appreciate your concerns regarding the wet and slippery floor in your room, which caused you to feel concerned about your safety, as well as the inconsistency in housekeeping arrival times. We also regret that the food quality, availability of breakfast dishes, restaurant service speed, and overall dining atmosphere did not provide the pleasant experience you had anticipated. We understand that these aspects, together with the limited information regarding in-room amenities and the availability of waste bins, affected your overall comfort and enjoyment. Please be assured that we take your comments very seriously. Your feedback has been shared with the relevant departments for a thorough review and appropriate follow-up, particularly regarding the room floor condition and air-conditioning performance, housekeeping schedules, food quality and buffet replenishment, and restaurant service efficiency. We are also mindful of the importance of providing a comfortable and safe room environment, a relaxing dining atmosphere, and clear information regarding the amenities available to our guests. We are grateful for your honest feedback, as it provides us with an opportunity to review our services and identify areas for improvement. While we sincerely regret the shortcomings you experienced during your stay, we truly appreciate your recognition of our team's hospitality and the positive aspects of your experience. Your comments are valuable in helping us improve the overall comfort and quality of our guest experience. We hope that you will give us another opportunity to welcome you and your family back to Novotel Bali Nusa Dua Hotel & Residences, so that we may provide you with a more comfortable, relaxing, and enjoyable stay that better reflects our usual standards. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Paul B., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for sharing your lovely feedback with us. We are delighted to know that you and your family had a wonderful stay and enjoyed our facilities and services. It is truly rewarding to know that our accommodation, cleanliness, breakfast selection, and overall hospitality contributed to such a memorable family experience. Your kind appreciation means a great deal to our team and encourages us to continue providing warm hospitality and enjoyable experiences for all our guests. We look forward to welcoming you and your family back for another wonderful stay in Bali. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mrs. Maree W., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your kind feedback following your recent stay with us. We are truly delighted to learn that you and your family enjoyed 10 wonderful days at our resort and found our spacious accommodation comfortable and welcoming. It is a pleasure to know that our resort provided a relaxing environment for your group of eight adults and three children to enjoy a memorable holiday together. Your kind words are greatly appreciated and serve as encouragement for our team to continue providing warm hospitality and comfortable experiences for all our guests. Thank you once again for choosing Novotel Bali Nusa Dua Hotel & Residences for your family getaway. We sincerely appreciate your support and would be delighted to welcome you and your family back for another enjoyable and memorable stay in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Goncalo C., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your thoughtful and detailed feedback following your recent stay with us. We are delighted to learn that you enjoyed the spacious and comfortable apartment, the warm hospitality of our team, as well as your experience at the beach and beach restaurant. At the same time, we sincerely regret that certain aspects of your dining experience at our main restaurant fell short of your expectations. Please accept our sincere apologies for the disappointment you experienced with the prime rib dish and the unavailability of the pizza oven during your visit. We understand that these circumstances may have affected your overall dining experience, particularly when you were looking forward to enjoying your selected dishes. We also recognize the importance of providing clear and timely information regarding menu availability and kitchen operations, enabling our guests to make their dining choices with confidence. Please be assured that your valuable comments regarding food quality, menu availability, and communication have been taken seriously and will be shared with our Food and Beverage team for careful review and appropriate follow-up. We continuously strive to provide a pleasant and seamless dining experience, and feedback such as yours is invaluable in helping us identify areas where greater attention and improvement are needed. We would also like to thank you for your kind recognition of our accommodation, team, and beach facilities. As a valued ALL Accor Gold member, your feedback and satisfaction are particularly important to us, and we sincerely appreciate the opportunity to learn from your experience. Thank you once again for your valuable feedback and for choosing Novotel Bali Nusa Dua Hotel & Residences for your stay. We truly hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable stay. Warm Regards Guest Experience Team

Dear Mr. Ian B., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your feedback following your recent family stay with us. We are delighted to know that you enjoyed our hotel facilities, convenient location, and the warm hospitality of our team. Your positive comments are truly appreciated and will be shared with our team as encouragement to continue providing welcoming and memorable experiences for our guests. Thank you once again for your kind feedback and recommendation. We look forward to welcoming you and your family back to Novotel Bali Nusa Dua Hotel & Residences for another enjoyable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Senthuran V., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your valuable feedback following your recent family stay with us. We are grateful for your kind recognition of our team’s service. At the same time, we sincerely regret that certain aspects of your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. Please accept our sincere apologies for the inconvenience you experienced with the water pressure in your shower, as well as the room servicing and towel replacement during your two-night stay. We understand how important a well-maintained room and attentive housekeeping service are to the comfort of you and your family. Your comments have been shared with our Housekeeping and Engineering teams for their careful review and appropriate follow-up. We would also like to assure you that our team remains available 24 hours a day should any assistance be required during your stay. While we regret that these concerns were not brought to our attention at the time, we would have welcomed the opportunity to assist you and explore the necessary arrangements to make your stay more comfortable. Regarding your inquiry about the Accor Vacation Club (AVC) credit, we would like to kindly clarify that AVC operates under separate management from the hotel. During your interaction with our Restaurant and Bar team, our colleagues were seeking to reconfirm the relevant details to ensure that the information provided was accurate. We sincerely regret if the conversation did not come across as intended, as our team’s intention was simply to clarify the matter and assist you as appropriately as possible. Thank you once again for your valuable feedback and for choosing Novotel Bali Nusa Dua Hotel & Residences for your stay. We truly hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable stay. Warm Regards Guest Experience Team Novotel Bali Nusa Dua Hotel & Residence

Dear Ms. Leanne K., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to learn that you had such a fabulous experience and enjoyed the relaxing atmosphere of our resort, surrounded by lush greenery and beautifully maintained gardens. It is also lovely to know that you were pleased with the cleanliness of our swimming pool and the excellent service provided by our team across all departments. Creating a comfortable and welcoming environment where our guests can relax and enjoy their time with us is very important to us, and your kind comments reassure us that our efforts have made a positive difference to your stay. Your thoughtful feedback is a great encouragement to our entire team, and we will be pleased to share your compliments with our colleagues. Thank you once again for choosing Novotel Bali Nusa Dua Hotel & Residences and for recommending us through your positive feedback. We sincerely hope to have the pleasure of welcoming you back for another relaxing and memorable stay in the near future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mrs. Michelle F., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for sharing your lovely feedback following your recent family stay with us. We are delighted to know that you enjoyed our convenient location, spacious family accommodation, facilities, and the warm service provided by our team. It is especially rewarding to hear your kind recognition of Sakthu and our poolside bar team member. We will be pleased to share your compliments with them as encouragement for their continued dedication to creating memorable guest experiences. At the same time, we sincerely regret that your request to be accommodated close to your friends, the O'Sullivan family, could not be fulfilled as expected. We understand how important it is for families and friends travelling together to stay near one another. While we always do our best to accommodate such requests, room allocations are subject to availability, and we are unable to guarantee specific room locations, particularly during periods of high hotel occupancy. We appreciate your kind understanding in this matter. We also appreciate your feedback regarding the intermittent Wi-Fi connection. Your comments will be shared with the relevant team for further review as we continue to improve our facilities and enhance our guests' comfort. Thank you once again for your valuable feedback and recommendation. We truly appreciate your trust in Novotel Bali Nusa Dua Hotel & Residences and look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mrs. Rosario D. F., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for sharing your feedback and for choosing to stay with us during your family trip to Bali. We are delighted to know that you enjoyed your stay and were pleased with our facilities, amenities, and the excellent service provided by our team. As a valued ALL Accor Gold member, we sincerely regret that you felt the need to repeatedly clarify your entitlement to member discounts. We understand the importance of a smooth and rewarding experience when enjoying the benefits of your membership, and we appreciate you bringing this matter to our attention. Your feedback is important to us and will be shared with the relevant team for review, as we continuously strive to ensure our members receive clear information and consistent assistance regarding their benefits. Thank you once again for your kind recognition of our team and for recommending our hotel. We truly appreciate your support and look forward to welcoming you and your family back to Novotel Bali Nusa Dua Hotel & Residences for another enjoyable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences