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Novotel Bali Nusa Dua - Hotel & Residences Hotel 5 stars

Customer review rating 4.3/5 6,081 reviews

ALLSAFE approved hotel

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Number of guests
Children's age

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Novotel Bali Nusa Dua - Hotel & Residences
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+ 17 Services

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Pamper your kids everyday with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat
ITDC Complex Po Box 116
80363 bali
indonesia

Tel: +623618480555

Fax: (+62)361/8480556

Check-in from 14h00

Check out up to 12h00

  • By plane

    Ngurah Rai Intl At 12km / 7.46 miles

GPS :-8.808674, 115.225371

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Find yourself relaxing in a spaciously appointed environment where neither style or comfort is compromised. A décor inspired by local elements has been designed to make you feel completely at home.

DELUXE KING BED WITH BALCONY

  • Max. number of persons: 4
  • Area: From 50 / 538 sq ft
  • Views: Park view *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE TWIN BED WITH BALCONY

  • Max. number of persons: 4
  • Area: From 50 / 538 sq ft
  • Views: Park view *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE KING BED, POOL VIEW WITH BALCONY

  • Max. number of persons: 4
  • Area: From 50 / 538 sq ft
  • Views: Park view *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE TWIN BED, POOL VIEW WITH BALCONY

  • Max. number of persons: 4
  • Area: From 50 / 538 sq ft
  • Views: Park view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

Its open air and welcoming design offers both indoor and outdoor seating, overlooking expansive lagoon pool. Dine and relax, The Square restaurant offers the perfect setting for an a la carte, daily theme night dinner, or private function

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

2.28 BEACH CLUB

Type of cuisine: International

Located at the Beach Club overlooking the white sand beach. Ideal for a romantic evenings or leisurely social gatherings; 2.28 Beach Club also offers amazing cocktails and specialty beverages. 2.28 Beach Club is reachable by walking or free shuttle bus.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Pause Cafe

Type of cuisine: Cafe

Treat yourself with our delicious selection of the authentic Lenotre recipe of French breads, pastries or cakes. Our barista will make your coffee or tea worth every sip. Available for breakfast, lunch, dinner. Free Wi-Fi available.

GOURMET BAR

A casual, friendly eating and drinking space with a wide range of international, classic and authentic local cuisine also a selection of drinks. With easy-living atmosphere, it offers a chic setting for meetings or just to sit back and unwind.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 208

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Novotel Bali Nusa Dua - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,081 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,619 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.5/5

Edward Friends - 16/06/2021 Confirmed reviews ALL

Nice place

Beautiful facilities

Customer review rating 4.0/5

Anonymous Families - 07/06/2021 Confirmed reviews ALL

All staff were extremely friendly and helpful. The spa therapists were amazing. The pool and rooms were beautiful. The only problem was that because of covid and the decreased number of guests, there were a lot of limitations on the food menu at the restaurant, which we totally understand. And we would have liked the spa to open a lot earlier so that we were not waiting around all morning to start our day.

Good staycation

Customer review rating 5.0/5

Wini Friends - 07/06/2021 Confirmed reviews ALL

Got 2 nights at one bedroom with balcony for free from Novotel Giveaway program, didn't expect much but I got a really spacious room, with homey interior, friendly staff, great service, nice pool, I had great 2 nights stay at Novotel Nusa Dua. Will be back with my parents :)

Good staycation

Customer review rating 4.0/5

Charles Couples - 05/06/2021 Confirmed reviews ALL

Stayed 2 nights for a short staycation and it was really calming experience. The hotel is well maintained despite signs that the designs and bits and pieces are out of date. Facilities has been updated in recent years to keep up with time which is great. Garden and pool are also well maintained. The staffs are really polite and helpful. Breakfast options are limited along with standard options which is understandable considering current situation. Motorcycle parking is at the back of the hotel, right in front of the entrance to the Pause cafe which is also a part of the hotel. It's a minor inconvenience since when you check out, you'll need to walk again into the hotel and go out from the exit on the other side instead of from the front entrance.

friendly staff, good price, big room

Customer review rating 3.5/5

Anon Friends - 05/06/2021 Confirmed reviews ALL

nice location big room good price good view friendly staff the room a bit old. (but still ok) breakfast just ordinary

good staytt s

Customer review rating 4.0/5

Heike N. Couples - 30/05/2021 Confirmed reviews ALL

sometime service at breakfast is lazy

Dear Mr. Dietrich Eckart M., We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe B. Keramaris General Manager

Just as expected.

Customer review rating 5.0/5

From D. Couples - 27/05/2021 Confirmed reviews ALL

I love how serene the place is. Although the breakfast options were limited due to covid, it is still pretty good. The Balinese spa was not so bad either and love the drop-off service, the driver was friendly. The hotel staffs were also helpful.

Dear Mr. I Gusti Ngurah Made A., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Regarding some minor pint that you highlighted, we will refer to the related department concern for corrective measure. We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe B. Keramaris General Manager

Good location,good for the kids activities(big pool and outdoor playground),an good pastries at pause cafe and friendly staff.

Customer review rating 4.5/5

Eva N. C. Families - 07/05/2021 Confirmed reviews ALL

Great stay

Dear Mrs. Eva Nur C., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! I do hope this experience will lead you back to us in the near future. We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Good stay

Customer review rating 4.5/5

Tias Families - 04/05/2021 Confirmed reviews ALL

The room is clean and spacious

Dear Ms. Kurnianingtias W., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Room is dirty when check in

Customer review rating 2.0/5

Anonymous Families - 27/04/2021 Confirmed reviews ALL

Room and private pool are dirty Breakfast is not good

Dear Ms. E., Thank you for taking your valuable time to share about your recent experience with us. On this opportunity I would like also to apologize for any inconvenience that you experience during your stay. We strive to continuously improve the quality of our services to give better experience for our guest. Concerning to your remark, please ensure that your remarks has been documented and certainly looked into. Once again thank you for your feedback. In the meantime I am wishing you all the best for your future travel. Kind regards Christophe B. Keramaris General Manager

Well located, excellent staycation and workcation

Customer review rating 4.5/5

Christina Families - 26/04/2021 Confirmed reviews ALL

The unit was clean, the private pool was maintained and cleaned everyday, the breakfast was awesome, the whole experience was wonderful!

Dear Ms. Christina W., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Not up to standards

TripAdvisor rating 2.0/5

NeverieH 18/04/2021 TripAdvisor review

I don't know if this is because of the pandemic so they're trying to cut corners (which can't be a reason whatsoever), but honestly, compared to other Novotels that I've been staying at before, this one is not up to Novotel standards, let alone Accor standards. The room, the service.. They do a good job in cleanliness with a skeleton staff though. But that's all i can say. Oh and if you're coming with two wheels instead of a car, never attempt to get into the main gate. Get out, your place is the back gate all the way on different street

Dear NeverieH, Thank you for taking your valuable time to share about your recent experience with us. On this opportunity I would like also to apologize for any inconvenience that you experience during your stay. We strive to continuously improve the quality of our services to give better experience for our guest. Concerning to your remark, please ensure that your remarks has been documented and certainly looked into. Once again thank you for your feedback. In the meantime I am wishing you all the best for your future travel. Kind regards Christophe B. Keramaris General Manager

Well located, very enjoyable stay, good food and amazing staff

Customer review rating 5.0/5

Katya K. Solo - 03/04/2021 Confirmed reviews ALL

I have an amazing 1nifht stay in 1bdr apartment, enjoyed every moment of it. Super comfortable room, very attentive staff, great food for breakfast and the beach is so nicely located. Thank you, that was an amazing staycation for me

Dear Katya K., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Lack of hospitality.

Customer review rating 0.5/5

D. W. Families - 02/04/2021 Confirmed reviews ALL

Probably caused by pandemic. But I didn't experience the same thing at other (Accor) hotels.

Dear Mr. W. Lok D., Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe B. Kreamaris General Manager

Nice place for families

Customer review rating 5.0/5

Maria Families - 01/04/2021 Confirmed reviews ALL

We like that it is beautiful, safe and cozy here. Very friendly and helpful staff. It is a pity that there are very few activities for teenagers in the district, you have to ride them far. Otherwise, you can live here forever).

Dear Ms. Mariya S., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family. I am very pleased to know that you had a great stay with us. Your comments regarding staff and the hotel facilities are truly valued. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We hope that we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Excellant stayi

Customer review rating 4.5/5

Dietrich E. M. Couples - 26/03/2021 Confirmed reviews ALL

It is all for the best

Dear Dietrich Eckart M., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Nice couple of nights

TripAdvisor rating 4.0/5

geoffmark 08/03/2021 TripAdvisor review

We spent a couple of nights here and enjoyed it a lot,. Hotel looks great as you drive in with a large impressive lobby. Check in was easy Santi who explained the current hotel facilities and hours of operation. Our room was upgraded to a pool suite which was nice with a large lounge/dining area, kitchenette and large bedrooms. The room was nicely furnished and tastefully decorated but needs to be updated as looking a bit old and in need of refreshing. The restaurant was good with a nice mix of western and indonesian food which was well presented and very tasty but the crinkle cut fries were a disappointment when hand cut fries are so easy to make and look and taste better. Breakfast was good again with a good selection and looked appetising when served. They have a private beach club which is a short 500 metre walk or they have a shuttle which runs frequently. It was a nice relaxing stay and we would like to thank from Front Office Ardin, Mega, Santi , Syukur and the restaurant Novi, Astawari & Tari for making our stay more enjoyable.

Dear Geoffmark, Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! In the meantime, we also thank you for your constructive feedback regarding the quality of our food, as your feedback is very important for us to continuously improve the quality of our service. Please assure that your feedback has been well documented and will be certainly looked into. Once again, thank you for your loyalty. We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Average Quality

TripAdvisor rating 3.0/5

suryonoe 30/12/2020 TripAdvisor review

good location, poor breakfast quality, poor gymnastic room quality, and most of all we were disappointed with the room quality. Family apartment room. Many mosquitos and git stinky sofa bed and to solve the problem we asked the house keeper to cover the sofa bed with bedsheets.

Dear a2zstones, Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into. Kind Regards, Christophe Bernard Keramaris General Manager

Out of the 82% Empty Rooms and It Had to be This Room??

TripAdvisor rating 2.0/5

rsbj38 26/11/2020 TripAdvisor review

Checked in online. Specifically requested a room with nicer view and NOT the parking lot like past stays. Checked in at 5 p.m. Was informed by Satya that occupancy was 18%. Was given room 2408. It WAS a parking lot view. Shocking! But wait, there is more. We thought the room smelled musty and asked for a spray, which they did. The aircond in the bedroom was not working properly even at low temperature. Maintenance came and said to wait. His excuse was that the aircond in the room was of smaller capacity than the living room. We realized too late at night when we went to bed that it was NOT musty old room smell. It was smoke. Everything reeked of it to the pillows. But it was way too late, and we did not want to trouble them near midnight. The next morning at 6.45 a.m. we tried numerous times to call the “at your service” to which there was only always an error sound. So we went to the front office. Rus greeted us and checked our request in the online check in. He was quite bewildered that it was not granted. We asked for a room change immediately and he said he needed time. We understood and said we would wait. And waited, and waited. At 9 we gave them a call and said they needed a further 3 hours to prepare a room since housekeeping staff only came at 8. We said we’d give them until 11. At 11.15 we’d had to give them YET another call. Were told it was almost ready. They finally moved us at 11.30 to a room accross it (2401). A nice fresh room with a pool view that had been empty since the time we arrived with both aircond working properly since the first minute. Why oh why they did not allot us this room in the first place completely escaped my mind. At checkout (11 a.m. the next day, no need for late checkout) we told Ari that we were not too happy this time. She asked what was wrong and since we’re just too tired to tell her, we said to ask her colleagues. She just said sorry insincerely and charged us and let us leave with no attempt to even ask her colleagues. Ruined our relaxing staycation, that’s what it did for us. Worlds apart from other chain hotel we stayed the month before. The other hotel appreciated the patronage, gave us everything they could because it did not cost them another cent in providing us the best they could at such low occupancy. Glitches were fixed immediately and exceeding our expectations. We knew what we were entitled for and otherwise. At a point we even refused the offer because we knew we were not entitled

Dear rsbj38, Warmest greeting’s from Novotel Bali Nusa Dua Hotel & Residence, Thank you for taking the time to share your feedback and I am very sorry that your experience did not meet your expectations. Your remarks have been well noted and addressed to our concerned department for further corrective measure. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for bringing this point to our attention. Once again thank you for sharing your experience, and I do hope you will give us another opportunity to better serve you on your next holiday with us. Kind Regards, Christophe Bernard Keramaris General Manager

Great property, location and service!

TripAdvisor rating 5.0/5

Anna K 07/07/2020 TripAdvisor review

I stayed in Novotel for almost a month while waiting for my flight back home. The location is great, well maintained gardens, rooms, apartments and also great service. Great daily housekeeping service. Due to a small amount of guests at the hotel, not so. many F&B choices from the menu and not all the ingredients are available. The beach club was closed due to the fact that the Nusa Beach was closed as well, which was a big disappointment as I am a beach goer. However, I walked to the beach on a daily basis and its public space. The gym should be cleaned regularly but that would be the only remark from me. All in all, I do much recommend this property as they also have an onsite bakery, which is great in the mornings.

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