Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 1,262 reviews

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Description

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Family-friendly suites with kitchenettes

  • Dedicated kids' club and daily activities

Our accommodation(s)

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Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,262 reviews

TripAdvisor Rating  4.2/5  4,577 reviews

Certificate of excellence 2024

Customer review rating 4.5/5

Iuliia B. Friends - Confirmed reviews ALL

All is great, nice territory, clean rooms, quiet, easy access to the water, clean beach.

Dear Ms. Iuliia B., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your wonderful feedback with us. We are truly delighted to learn that you had such a pleasant stay and enjoyed our spacious territory, clean and comfortable rooms, peaceful atmosphere, and especially the easy access to the water and our clean beach area. It is also a pleasure to know that our team made a positive impression and that your check-in, check-out, and overall experience were smooth and enjoyable. We sincerely appreciate your thoughtful suggestions regarding breakfast variety and the availability of tropical fruits such as mango. Your input is very valuable, and we have shared your comments with our culinary team as we continuously look for ways to enhance our offerings and provide a more diverse experience from day to day. We also take note of your feedback on improving the ease of access and will review this area further to ensure a more seamless experience for our guests. Thank you once again for your high rating and kind recommendation. It was a pleasure to host you, and we truly hope to welcome you back for another relaxing and memorable stay in Nusa Dua. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 4.0/5

Kyle B. Couples - Confirmed reviews ALL

Very relaxing,

Dear Mr. Kyle B., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had a very relaxing experience and that many aspects of your stay—from the cleanliness to our team’s service—left a positive impression. We truly appreciate your constructive comment regarding the Wi-Fi speed. Please rest assured that we are continuously working to improve our internet performance to ensure a smoother and more seamless connection for our guests. It is wonderful to know that your stay was enjoyable overall, and we are grateful for your recommendation score. Your feedback motivates us to continue enhancing our services for an even better experience on your next visit. We sincerely hope to have the pleasure of welcoming you and your partner back for another relaxing stay in Nusa Dua. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 5.0/5

Fiona G. Couples - Confirmed reviews ALL

Thank you to all the staff. The location, services and hotel were perfect for our stay. We found it quiet and easy for everything. The Beach Club was easily accessible, and the beach was lovely. We were not approached at any time during our stay to buy anything and we appreciated the gated community area we stayed in.

Dear Mrs. Fiona G., Thank you very much for taking the time to share such a wonderful and detailed review. We are truly delighted to know that your stay with us was peaceful and easy, just as you described. It is fantastic to hear that our location, services, and facilities were perfect for your stay. We are glad that you enjoyed the quiet atmosphere, the easy access to everything you needed, and especially our Beach Club and beautiful beach area. Your appreciation for the gated community and the privacy it provides means a lot to us, as we strive to create a safe and relaxing environment for all our guests. We are also thrilled that your experience across all areas—from arrival, accommodation, breakfast, and Wi-Fi, to cleanliness and departure—was excellent. Your recognition of our team truly warms our hearts. Thank you for highlighting Ryan and Gede at the Pool Bar, Jodi Suarta from Housekeeping, as well as Made Arix and Party Boy at the Beach Club. They continuously aim to deliver memorable, thoughtful service, and your kind words will certainly motivate them even more. We will proudly share your compliments with the entire team. We are grateful as well for your positive feedback on our sustainability efforts, particularly the in-room water cooler system. It is encouraging to know that this initiative enhanced your stay and aligned with your values. As a valued ALL Silver member, your feedback regarding the Accor website experience is also very important. We appreciate you sharing this with us, and we will ensure it is passed along to the related team for improvement. Thank you once again for your trust, your recommendation, and for choosing to share your review with fellow travelers. It was a pleasure having you with us, and we hope to welcome you back for another relaxing and memorable stay in the near future. Warmest regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Customer review rating 4.5/5

Hesta W. Friends - Confirmed reviews ALL

Awesome!

Dear Ms. Hesta W., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share such a wonderful and detailed review of your recent stay with us. We are truly delighted to learn that you enjoyed a “well-located, pamper breakaway” and that your overall experience was awesome. It is a pleasure to know that you had a smooth check-in, a comfortable stay, and appreciated many aspects of our resort — from the beautiful pool area, the close access to the beach, the lush and well-maintained gardens, to the delicious food. We are also very happy to hear that our friendly team and the great service from our Room Service department contributed positively to your stay. Your recognition will certainly encourage our team to continue delivering exceptional hospitality. We also value your feedback regarding breakfast and our sustainability initiatives. Comments like yours are extremely important as we continuously strive to enhance our services and create an even better experience for all our guests. Thank you as well for your strong recommendation and willingness to share your review with fellow travelers. We truly appreciate your trust and support. It would be our great pleasure to welcome you back for another relaxing, memorable, and enjoyable stay with your friends. Please feel free to reach out to us anytime should you need any assistance for your next visit. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

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TripAdvisor rating 2.0/5

naglaa2012 TripAdvisor review

The best thing about this Hotel is it's staff.... However, the hotel itself is clean but is over 20yrs old. They don't provide any toothbrush or toothpaste etc unless you ask for it. ... Tea & coffee is very limited.... Despite complaining about having ants in our room that crawled all over our phones & laptops whilst charging on the desk, nothing was done about it. Another annoying thing was recycling meals, serving leftovers in their buffet over & over again....Breakfast however was always great. In the seven days we stayed there, their a la carte menu ( that you have no choice but to order from on some days for lunch & dinner ) never changed once...the same meals on offer over & over again. Also, this Hotel is not beachfront, so if you're thinking of taking a walk on the beach after dinner, forget it. We are Accor members, but because we booked this accomodation through a travel website, they would not add our Accor membership number to the booking which we were very disappointed with.... we will look for other accommodation should we decide to visit Bali again.

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Other web-users rate our hotel

  • 530 reviews 9.4/10 Location
  • 1,178 reviews 6.9/10 Room
  • 1,491 reviews 9.2/10 Service
  • 37 reviews 2.4/10 WiFi
  • 436 reviews 7.2/10 Cleanliness
  • 372 reviews 8.4/10 Breakfast

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