Dear Tracy G. D., Thank you for taking the time to share your detailed feedback. We are pleased to hear that you had an enjoyable overall stay and that our team, particularly Yuni and Kris at Laneway Restaurant, made a positive impression through their attentive and friendly service. We will be sure to pass on your kind comments to them. We are also delighted that you enjoyed the breakfasts, our grounds and amenities, and that our team could assist with the guest transportation arrangements for your daughter's special wedding celebrations. It was our pleasure to be part of such an important occasion. We sincerely apologise for the maintenance issues you experienced, particularly the sewer odours in the bathrooms, room doors and living room door. We understand how frustrating these inconveniences must have been. Your comments have been noted and will be shared with our maintenance team so that the necessary improvements can be addressed. Thank you again for choosing to stay with us during such a special family occasion. We truly appreciate your feedback and hope to have another opportunity to welcome you back for a much-improved experience. Sincerely, Krishna Keniten Resort Manager kr…

Dear Jennifer L. P., Thank you so much for your lovely and thoughtful review. We are delighted to hear that you felt at home and enjoyed the warm hospitality of our team. Putu, Ketut, Maya, Diantini and Uni will be especially happy to know that you enjoyed the cooking class and appreciated their friendliness and care. We also sincerely appreciate your feedback regarding the doors, blinds and towels. Please rest assured that we will look into these areas and work on the necessary improvements. It was our pleasure to prepare the breakfast boxes for your early departure. We are so glad they made your journey a little easier and that you enjoyed them. Thank you once again for staying with us and for sharing your experience. We hope to have the pleasure of welcoming you back again in the future! Sincerely, Krishna Keniten Resort Manager kr…

Dear Antony m. P., Thank you for your lovely review! We are delighted to hear that you and your family had such a comfortable and relaxing stay with us. It is especially wonderful to know that Wayan at reception and Astini made a positive impression through their helpfulness and warm hospitality. We are also very pleased that our team could assist in reuniting your little one with his favorite teddy after your departure. We understand how special these little treasures are, and we were more than happy to help! Your kind words will certainly be shared with Wayan, Astina and the wider team. Thank you for choosing Peppers Seminyak, and we look forward to welcoming you and your family back again soon! Sincerely, Krishna Keniten Resort Manager kr…

Dear Karen E. T., Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our convenient location, comfortable accommodation and the warm hospitality of our team. It is especially wonderful to know that Kris went above and beyond to assist you. We will certainly pass on your kind recognition to her. We sincerely apologize for the concerns regarding the pool decking and the lack of hot water in the kitchen. Guest safety and comfort are very important to us, and we will ensure your comments are brought to the attention of our maintenance team for further inspection and action. We also appreciate your kind comments about our reservations team and their prompt communication. Thank you once again for your feedback. We are glad that overall, you had a happy stay and look forward to welcoming you back to Peppers Seminyak for an even better experience. Sincerely, Krishna Keniten Resort Manager kr…

Dear Karen l. S., Thank you for your wonderful feedback. We are delighted to hear that you and your family had such a fabulous stay celebrating your milestone birthday with us. It is lovely to know that you enjoyed our comfortable beds, beautiful pool and the hospitality of our team. We will be sure to share your special mentions with Astini, Aldi, Eli and Diann. They will be thrilled to know they helped make your celebration even more memorable. We also appreciate your constructive comments regarding the living area temperature, menu variety and Wednesday BBQ experience. We sincerely apologize that these aspects did not meet your expectations. Your feedback will be shared with our maintenance and culinary teams for review and improvement. Thank you for recommending us and for choosing to celebrate such a special occasion at Peppers Seminyak. We look forward to welcoming you and your family back for another fabulous stay! Sincerely, Krishna Keniten Resort Manager kr…

Dear Caitlin e. b., Thank you for your wonderful review! We are absolutely delighted to hear that you and your friends had such an incredible stay at Peppers Seminyak. It is lovely to know that you enjoyed the relaxing atmosphere, privacy, well-maintained facilities and everything you needed for a memorable girls' getaway in Bali. We also appreciate your feedback regarding the gluten-free menu options. We understand how important it is to have suitable choices available, particularly for guests with dietary requirements, and apologise for the disappointment caused by some items being unavailable. We are pleased, however, that our team communicated well and helped ensure a positive outcome. Thank you once again for choosing Peppers Seminyak for your special getaway. We hope to welcome you and your friends back for another wonderful stay! Sincerely, Krishna Keniten Resort Manager kr…

Dear Simone C. S., Thank you for your wonderful feedback! We are absolutely delighted to hear that you had such a memorable experience and that your wedding was beautifully organized and went smoothly. It is especially rewarding to know that Made played such an important role in making your special day so amazing. We will be sure to share your kind words with him. It was our pleasure to be part of such a special occasion. Congratulations once again, and we wish you both a lifetime of love and happiness. We look forward to welcoming you back to celebrate many more beautiful memories with us! Sincerely, Krishna Keniten Resort Manager kr…

Dear Marina N., Thank you for your lovely feedback! We are delighted to hear that you enjoyed our spacious three-bedroom villa and appreciated the amenities and daily villa servicing. It is also wonderful to know that our buggy service made getting around the resort convenient and hassle-free. We truly appreciate you choosing to stay with us and look forward to welcoming you back for another relaxing and memorable experience! Sincerely, Krishna Keniten Resort Manager kr…

Dear Stuart W., Thank you for your lovely feedback. We are delighted to hear that you enjoyed your stay and that our team made you feel welcome. It is especially wonderful to know that Astini and Kiwi made such a positive impression. We will be sure to share your kind compliments with them. We also appreciate your understanding regarding the booking issues and are pleased that these were resolved through our email correspondence. Thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience! Sincerely, Krishna Keniten Resort Manager kr…

Dear Alice D. V., Thank you so much for your wonderful review and continued support of Peppers Seminyak! We are absolutely delighted to hear that your second visit was just as memorable and relaxing as the first, and even more thrilled to know that you are already planning your next holiday with us. It is heartwarming to hear how much you enjoyed our villas, spa treatments, dining experiences, live music and family-friendly facilities. Your kind words about our team mean so much to us. We will be sure to share your special mentions with Oka, Diantini, Astini and the entire team. Thank you for making Peppers Seminyak part of your holiday memories. We miss you already too and cannot wait to welcome you and your family back for another wonderful stay! Sincerely, Krishna Keniten Resort Manager kr…

Dear David W. A., Thank you for your wonderful feedback! We are delighted to hear that you had such a brilliant stay at Peppers Seminyak and enjoyed our convenient location, superb villas, and fantastic team. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Peppers Seminyak for another exceptional stay! Krishna Keniten Resort Manager kr…

Dear Shane V. T., Thank you for sharing your lovely feedback! We are delighted to hear that you and your family enjoyed your stay in our three-bedroom Royal Pool Villa. It is especially rewarding to know that our team’s exceptional service contributed to a wonderful family holiday. Your kind words mean a great deal to us, and we look forward to welcoming you and your family back to Peppers Seminyak for another memorable stay! Krishna Keniten Resort Manager kr…

Dear Justine W. S., Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our convenient location and that the excellent service provided by our team made your stay a memorable one. We also appreciate your honest comments regarding the condition of the property and the worn bed. Please accept our apologies that these aspects did not fully meet your expectations. Your feedback is valuable to us, and we will share it with the relevant team for review as we continue working to maintain and improve our facilities. Thank you once again for your valuable feedback and for choosing Peppers Seminyak. We hope to have the pleasure of welcoming you back for an even more comfortable and enjoyable stay in the future. Krishna Keniten Resort Manager kr…

Dear Bruce R. F., Thank you for your continued loyalty to Peppers Seminyak and for choosing to return to us for your fourth annual family stay. It is truly an honour to be part of your family’s cherished holiday traditions, and we are delighted to know that each visit continues to create such wonderful memories for you, your children, and your grandchildren. We are especially grateful for your kind words about our team, whose genuine warmth and personal attention are at the heart of the Peppers experience. Your special recognition of Yoga, Ketut, Kris, Diantini, Yuni, Asih, and all the team members who contributed to your stay is greatly appreciated. We will be sure to share your lovely feedback with them. It is also wonderful to hear that the private villa dinners exceeded your expectations in both quality and service. We are pleased that these special experiences added another memorable touch to your family holiday. Thank you once again for your trust and continued support over the years. We look forward to welcoming your family back to Peppers Seminyak for many more exceptional stays and treasured moments together. Krishna Keniten Resort Manager kr…

Dear Amy m. f. C., Thank you for sharing your feedback with us. We sincerely apologise that the condition of your two-bedroom villa did not meet your expectations. We understand how disappointing it must have been to encounter these maintenance and cleanliness issues during your stay, particularly with the air conditioning requiring repeated repairs and the unpleasant sewerage odour. Please be assured that your comments regarding the upkeep and maintenance of our villas are taken seriously and will be shared with the relevant teams for their attention and follow-up. We are, however, pleased to hear that you appreciated the warm hospitality of our team and enjoyed our spa and gym facilities. Thank you for bringing these concerns to our attention, as your feedback helps us identify areas where we need to improve. We hope to have the opportunity to welcome you back to Peppers Seminyak in the future and provide you with a much more comfortable and enjoyable experience. Krishna Keniten Resort Manager kr…

Dear Elizabeth A. J., Thank you for your wonderful review! We are thrilled to hear that you and your family had such a perfect holiday at Peppers Seminyak. It is lovely to know that you enjoyed the peaceful atmosphere, beautifully maintained surroundings, warm hospitality, and the many experiences we offer, from poolside happy hour cocktails and live entertainment to spa treatments and dining at Laneway. We are also pleased that our team made your booking arrangements seamless, responded promptly to your enquiries, and ensured your villa was well maintained throughout your stay. Your appreciation of the little touches, including the evening citronella incense, means a great deal to us. Thank you for choosing Peppers Seminyak for your family getaway. We are delighted to hear that you are already planning your return next year, and we look forward to welcoming you and your family back for another memorable holiday! Krishna Keniten Resort Manager kr…

Dear Lisa C. B., Thank you for your wonderful review! We are delighted to hear that you enjoyed the villa and pool, and that our team made your stay truly special. Your kind recognition of Astini, Kris, Kiwi, Aldi, and all our trainees is greatly appreciated. We will be sure to share your lovely compliments with them, as your encouragement will mean a great deal to the entire team. Thank you for choosing Peppers Seminyak. We look forward to welcoming you back for another memorable stay with us! Krishna Keniten Resort Manager kr…

Dear Geoffrey M., Thank you for sharing your detailed feedback following your stay at Peppers Seminyak. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, and, most importantly, the warm and attentive service provided by our team. Your kind recognition of Joshua and Yuni is greatly appreciated. We will be sure to share your compliments with them, as we know your encouraging words will mean a great deal to both of them. We also appreciate you bringing the maintenance concerns in your room to our attention, including the signs of water damage and doors that did not close properly. Please accept our apologies for these shortcomings. Your feedback is valuable, and we will share it with the relevant team for their attention as we continue working to improve our guests’ experience. Thank you once again for your thoughtful review and recommendation. We hope to have the pleasure of welcoming you back to Peppers for an even more enjoyable stay in the future. Krishna Keniten Resort Manager kr…