Dear Adarsh, Thank you for your wonderful feedback and for sharing your experience with us. We are delighted to hear that you had a comfortable stay and enjoyed the warm and friendly service from our team. Your special recognition of Ms. Mehta and Mr. Wahde from our restaurant team means a great deal to us. We will be sure to share your kind words with them. We truly appreciate your support and look forward to welcoming you back to Novotel Bali Ubud Resort for another enjoyable stay. Warm regards, The Novotel Bali Ubud Resort Team

Dear Stephen, Thank you very much for your wonderful and detailed review. We are delighted to know that you enjoyed your stay at Novotel Bali Ubud Resort and appreciated our convenient transport options to central Ubud. It is lovely to hear that you enjoyed your spacious room, lounge area, and especially the balcony bathtub overlooking the valley and main pool. We are also pleased that you had the opportunity to experience our different room features and enjoyed your meals with us. Your kind words about our Heartists truly mean a lot. We are proud of their genuine warmth and willingness to assist, and we will be sure to share your appreciation with the team. As we continue developing the resort, we greatly appreciate your understanding regarding the ongoing work. We hope to welcome you back in the future to experience even more of what Novotel Bali Ubud Resort has to offer. Warm regards, The Novotel Bali Ubud Resort Team

Dear Marie, Thank you for sharing your lovely feedback with us. We are delighted to know that you enjoyed a relaxing stay and appreciated our peaceful setting away from the hustle and bustle of central Ubud. We are pleased that you found our shuttle service convenient and enjoyed the hotel, our wonderful Heartists, and the activities available during your stay. As a growing property, we are continuously developing new experiences and facilities, and your encouraging comments mean a lot to us. We look forward to welcoming you back in the future, hopefully to discover even more of what we have to offer. Warm regards, The Novotel Bali Ubud Resort Team

Dear Deepak, Thank you for your wonderful review and for sharing your kind appreciation with us. We are delighted to know that you enjoyed your stay and, especially, that our Heartists made your experience so memorable. Your recognition of their dedication to truly living and delivering our brand promise means a great deal to the entire team. We look forward to welcoming you back to Novotel Bali Ubud Resort for another enjoyable stay. Warm regards, The Novotel Bali Ubud Resort Team

Dear Ramandeep, Thank you from the bottom of our hearts for such a beautiful and heartfelt review. We are absolutely delighted to know that you had your best stay ever with us and that our Heartists made your time at Novotel Bali Ubud Resort so memorable. Your wonderful recognition of Widyas, Wahyu, Natya, Mehta, Sylvia, and our entire F&B team is truly appreciated. We will be sure to share your kind words with them. It is also heartwarming to hear that the smiles, kindness, and thoughtful service of our other team members left such a lasting impression, even if their names could not all be remembered. We are especially happy to know that Sylvia's Pina Colada was the best you have ever had! We will certainly pass along this special compliment to her. Knowing that you are leaving with the happiest memories is the greatest reward for our team. Thank you for making us part of your journey, and we sincerely look forward to welcoming you back for many more wonderful moments in Ubud. Until next time! Warm regards, The Novotel Bali Ubud Resort Team

Dear Mukhammad, Thank you for your wonderful review! We are delighted to hear that you had an amazing and comfortable stay with us. It is lovely to know that you enjoyed the exceptional balcony views, our warm pool, and the beautiful sunrise in the morning. We are also pleased that you found our yoga activity superb and enjoyed the surrounding scenery. Your kind feedback is truly appreciated, and we hope to have the pleasure of welcoming you back to Novotel Bali Ubud Resort for another relaxing and memorable stay. Warm regards, The Novotel Bali Ubud Resort Team

Dear Jimmy, Thank you very much for your wonderful review and for sharing such lovely feedback about your stay at Novotel Ubud. We are delighted to hear that you and your sister had a fantastic experience with us. It is wonderful to know that you enjoyed the comfort and cleanliness of your room, the beautiful view, the delicious dining experience at Siralada Restaurant, and especially the prompt and attentive service provided by our team. Your kind words about Indah are truly appreciated. We will be sure to share your compliments with her, as recognition such as this is very meaningful to our team. We are also pleased to hear that our Siralada Restaurant team member made your dining experience enjoyable with his attentive service and warm smile. Thank you once again for choosing Novotel Ubud for your getaway. We are grateful for your appreciation of our hospitality and look forward to welcoming you and your sister back for another relaxing and memorable stay. Warm regards, The Novotel Bali Ubud Resort team

Dear Haryono, Thank you for your kind review and for sharing your feedback with us. We’re pleased to know that you found our location convenient and well situated. We also appreciate your comment regarding the narrow road leading to the hotel. We understand that this may be less convenient, and we are grateful for your understanding. Thank you once again for staying with us. We hope to have the pleasure of welcoming you back for another enjoyable stay. Warm regards, Novotel Bali Ubud ResortTeam

Dear Lydia, Thank you for sharing your feedback and for rating your stay with us. We’re delighted to hear that you enjoyed our lovely rooms and facilities, and that our welcoming and friendly team made you feel comfortable throughout your stay. We’re also pleased that you found our complimentary shuttle service helpful and convenient. We sincerely apologize that the breakfast buffet was not consistently served at the appropriate temperature, and that some of the eggs were cold. This is certainly not the standard we aim to provide. Your comments have been shared with our culinary team for immediate attention and improvement. We also appreciate your suggestion regarding a welcome drink. Thoughtful touches like this are important in creating a memorable arrival experience, and we will certainly take your feedback into consideration. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience next time. Warm regards, The Hotel Team

Dear Nick, Thank you very much for your wonderful point review! We are delighted to hear that you enjoyed our hotel and, most importantly, found our staff fantastic. Your kind words are a great encouragement to the entire team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Novotel Bali Ubud Resort for another memorable stay. Warm regards, Novotel Bali Ubud Resort team

Dear Daisy, Thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed our tranquil location, fresh breezy surroundings, and the genuine hospitality of our team. At the same time, we sincerely apologize for the shortcomings you experienced during your five-night stay. We understand how important attention to detail is, and we regret that several aspects of your experience did not meet the standards we aim to provide. Your comments regarding the breakfast and dinner variety, in-room amenities, bath salt, bathroom dispensers, and the unpleasant drainage odor are well noted. We are also sorry for the additional waiting time during your room change and appreciate your patience and understanding. Your feedback regarding the gravel parking area and the suggestion to improve it with paving blocks has also been shared for consideration. Regarding your request for pork dishes, we appreciate you sharing your preference and understand your expectations for greater variety in our dining offerings. We will certainly share your feedback with our culinary team as we continue to develop and enhance our menus. As we continue refining our operations during this opening period, feedback such as yours is extremely valuable in helping us identify areas that require improvement. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience. Warm regards, Novotel Bali Ubud Resort team

Dear C., Thank you for sharing your lovely feedback. We are delighted to hear that you enjoyed the peaceful, relaxing, and calm atmosphere at Novotel Bali Ubud Resort. Creating a tranquil environment where our guests can unwind and reconnect with nature is very important to us, so it is wonderful to know that you loved the vibes during your stay. We hope to have the pleasure of welcoming you back for another peaceful and relaxing experience in Ubud. Warm regards, Novotel Bali Ubud Resort team

Dear Amanda, Thank you for your wonderful and detailed review. We are truly delighted to know that you thoroughly enjoyed your four-night stay at Novotel Bali Ubud Resort and that our peaceful location away from the hustle and bustle of central Ubud was exactly what you were looking for. It is lovely to hear that you enjoyed the forest view from your Grand Deluxe room, as well as its cleanliness and comfort. We are also pleased that our shuttle service made exploring central Ubud convenient for you. Your kind words about our friendly and helpful team are especially appreciated. We are delighted that you enjoyed the relaxing pool area, our varied and healthy breakfast selection, and the fitness centre. Thank you once again for your generous feedback and for your intention to return. We look forward to welcoming you back to Ubud for another relaxing and memorable stay. Warm regards, Novotel Bali Ubud Resort team

Dear Roberto, Thank you so much for your outstanding review! We are delighted to know that you enjoyed every aspect of your stay, from our location and service to the amenities and food. Your kind words about the immaculate experience mean a great deal to our entire team. We truly appreciate your support and look forward to welcoming you back to Novotel Bali Ubud Resort for another exceptional stay. Warm regards, Novotel Bali Ubud Resort team

Dear Eko, Thank you for sharing your feedback with us. We are delighted to know that you found your stay homely and enjoyable. Your support is greatly appreciated, and we look forward to welcoming you back to Novotel Bali Ubud Resort for another pleasant stay. Warm regards, Novotel Bali Ubud Resort team

Dear Hanly, Thank you so much for your wonderful review! We are delighted to know that you had a great experience with us and were pleased with our service. Your kind feedback is truly appreciated and encourages our team to continue providing warm and attentive hospitality to every guest. We look forward to welcoming you back to Novotel Bali Ubud Resort for another enjoyable stay. Warm regards, Novotel Bali Ubud Resort team

Dear Rick B., Thank you for your lovely feedback! We’re delighted to hear that you found our hotel beautiful, clean, and elegant. We also appreciate your honest comments regarding the location and travel time to Ubud town centre. We understand that traffic can make the journey longer, and we truly appreciate your understanding. We hope to have the pleasure of welcoming you back for another enjoyable stay! Warm regards, Novotel Bali Ubud Resort team.

Dear Mahra A., Thank you for taking the time to share your feedback. Please accept our sincere apologies for the disappointing experience you encountered during your stay. We are truly sorry that the cleanliness of both rooms did not meet your expectations, particularly regarding the condition of the room and bed linens. We also regret that, despite bringing the matter to our Reception team’s attention and being moved to another room, we were unable to provide you with the level of comfort and cleanliness you deserved. We also understand your concern regarding the remaining amount from your three-night booking, and we believe that our team has already reached out to you via email regarding this matter. We sincerely apologize for the delay in following up with you. Your feedback has been shared with the relevant departments for further review and corrective action. We take your comments seriously and are committed to improving our standards to ensure our guests receive the five-star experience they expect. Once again, we sincerely apologize for the inconvenience and disappointment caused. We appreciate your feedback and hope to have the opportunity to regain your trust in the future. Warm regards, Novotel Bali Ubud Resort team.

Dear Mr. H., Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the beautiful room and experienced fantastic service, especially from our restaurant team. We sincerely apologize that some of your meals were not prepared to the expected standard. We take your comments regarding food quality and preparation seriously and will share them with our culinary team for further review and improvement. We truly appreciate your kind words about our service, as well as your constructive feedback. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable dining experience next time. Warm regards, Novotel Bali Ubud Resort team