Novotel Bali Ubud Resort 5 stars

Dear Willy W., Thank you for your kind review. We are delighted to know you had a comfortable stay with us. We would like to gently clarify that our resort is nestled within a lush tropical forest, offering a peaceful retreat surrounded by nature rather than direct beach access. We hope you enjoyed the tranquility and natural beauty that make our location unique. Thank you once again, and we look forward to welcoming you back for another relaxing stay. Warm regards, The Hotel Team Novotel Bali Ubud Resort

Dear Vinit S. Thank you for taking the time to share such a thoughtful and detailed review of your recent stay with us. We are delighted to know that you and your family had an enjoyable experience and appreciated our seamless check-in, comfortable accommodations, and the quality of our food and hospitality. Your kind recognition of Mr. Yogi is truly appreciated. We are especially pleased to hear that his attentiveness and dedication to ensuring your family's dietary preferences were well taken care of made such a positive impact on your dining experience. We will certainly share your compliments with him and the culinary team—they will be delighted to know their efforts were appreciated. At the same time, we sincerely regret the concerns you encountered during your stay. We are especially sorry to learn about the incident involving your child at the pool deck. Please accept our heartfelt apologies. Guest safety is our highest priority, and we have shared your feedback with our Engineering team for immediate inspection and corrective action. We also appreciate your suggestions regarding the Kids Club operating hours. Your feedback is valuable, and we understand how extended hours would better accommodate families returning from day trips. We will certainly take this into consideration as we continue enhancing our guest experience. Regarding the spa and wellness facilities, we apologize for the disappointment caused by the lack of prior communication. Your comments have been shared with the relevant teams, and we will work to ensure guests are informed in advance whenever facilities are unavailable so they can plan their stay accordingly. Thank you once again for your recommendation and for highlighting both the aspects you enjoyed and the areas where we can improve. We truly value your feedback and hope to have the pleasure of welcoming you and your family back for an even more enjoyable and seamless stay. Warm regards, The Hotel Team Novotel Bali Ubud Resort

Dear Abednego S. S., Thank you for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate your honest comments and are grateful for both your compliments and suggestions for improvement. We are pleased to hear that you enjoyed our new facilities, the restaurant offerings, and especially the beautiful forest scenery surrounding our swimming pool. We are also delighted that the birthday cake and handwritten note added a special touch to your celebration. Your kind words about these details mean a lot to our team. At the same time, we sincerely apologize that certain aspects of your stay did not meet your expectations. We understand your concerns regarding the cleanliness of the pool upon arrival, the check-in experience, the room upgrade expectations, and the current gym arrangement. Your feedback is valuable, and we have shared these points with the relevant departments for further review and improvement. As a newly opened resort, we are continuously working to complete and enhance our facilities while ensuring that our service standards align with the expectations of our guests. We appreciate your comments regarding the importance of a proper fitness facility and will take this into consideration as we continue developing the resort experience. We are grateful for your recognition of our scenery and the efforts made by our team to create meaningful moments for our guests. We hope to have the opportunity to welcome you and your family back in the future and provide you with the complete five-star resort experience you were expecting. Warm regards, The Hotel Team Novotel Bali Ubud Resort

Dear Hsin L. H., Thank you very much for your kind feedback. We are delighted to hear that you found the accommodation comfortable and quiet, and that our team provided friendly and attentive service during your stay. Your positive comments are truly appreciated and will be shared with our staff. We look forward to welcoming you back again in the future for another pleasant stay. Warm regards, The Hotel Team

Dear Shyronn S., Thank you for sharing your wonderful review and for your valuable feedback. We are delighted to hear that you enjoyed your stay and appreciated the friendliness of our team as well as the beauty of our hotel. It is especially pleasing to know that you are looking forward to experiencing one of our suite rooms once they are completed—we can't wait to welcome you back for that experience. We also sincerely appreciate your thoughtful suggestions regarding a refillable water station near the pool or gym and your comments about the bathroom layout in Room 1303. Feedback like yours is incredibly valuable, and we will share it with our management team as we continue to enhance our facilities and guest experience. Thank you once again for your kind words and constructive feedback. We look forward to welcoming you back to Novotel Ubud Resort for another memorable stay. Warm regards, The Hotel Team Novotel Bali Ubud Resort