Dear Tobias, Thank you for taking the time to share such detailed feedback following your recent stay with us. We are pleased to hear that you appreciated the beautiful jungle setting and the well-maintained condition of our property. However, we sincerely regret that the service experience did not meet the standards you expected. We apologize for the lack of proactive service and product knowledge you encountered across several touchpoints, as well as the delays in responding to your requests. We are also sorry for the steak preparation and the inconvenience caused by the early morning alarm, which should have been checked and cleared by our Housekeeping team prior to your arrival. Your comments regarding F&B service, room service assistance, product knowledge, and housekeeping procedures have been noted and will be shared with the respective departments for further coaching and follow-up. While we are glad that our team was eventually able to resolve the concerns raised during your stay, we understand that this does not replace the importance of providing attentive and proactive service from the outset. We truly appreciate your candid feedback, as it gives us valuable insight into areas where we need to improve. We hope that, should you reconsider visiting us in the future, we will have the opportunity to provide you and your family with the warm, attentive, and seamless experience you deserve. Warm regards, The Novotel Bali Ubud Resort Team

Dear Naman, Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed a relaxing stay at Novotel Bali Ubud Resort and appreciated our new property, delicious food, and warm hospitality. Your kind words are a wonderful encouragement to our entire team. We look forward to welcoming you back for another relaxing and memorable stay in Ubud. Warm regards, The Novotel Bali Ubud Resort Team

Dear Quentin, Thank you so much for your wonderful and heartfelt review. We are delighted to know that you had such a relaxing and memorable stay at Novotel Bali Ubud Resort and enjoyed the peaceful atmosphere surrounded by nature. It is wonderful to hear that you loved your room, especially the balcony bathtub overlooking the forest. We are also pleased that our restaurant exceeded your expectations and that you enjoyed both the variety and quality of our dinner and breakfast offerings. We truly appreciate your kind words about our team. We will be sure to share your special appreciation with them. Your recognition will mean a great deal to them. Thank you once again for recommending Novotel Bali Ubud Resort as a peaceful getaway. We look forward to welcoming you back for another relaxing and memorable experience. Warm regards, The Novotel Bali Ubud Resort Team

Dear Lucia, Thank you so much for your wonderful review and for highly recommending Novotel Bali Ubud Resort as a staycation destination in Payangan, Ubud. We are delighted to hear that you enjoyed our comfortable rooms, swimming pool, food and beverages, and the warm service provided by our team. It is especially heartwarming to see so many of our team members recognized by name. We will certainly share your kind appreciation with Mr. Ferryan Adriewinata, Mr. Raditya Permana, Mr. Nova, Mr. Andi, Ms. Widya, Wayan Wiranti, Mr. Gangga, and the entire Siralada Restaurant team—Mr. Azriel, Mr. Wahde, Mr. Supri, Mr. Yogi, Mr. Andika, Ms. Yesa, and Mr. Natya. Your recognition is a wonderful motivation for everyone. Thank you once again for choosing Novotel Bali Ubud Resort and for taking the time to highlight our team’s hospitality. We look forward to welcoming you back for another memorable stay in Ubud. Warm regards, The Novotel Bali Ubud Resort Team

Dear Paul , Thank you very much for your exceptional review and for describing your stay as an unforgettable experience. We are truly delighted to know that you enjoyed every aspect of your time at Novotel Bali Ubud Resort, from our building design and architecture to the cleanliness and outstanding service. Your kind words are a wonderful encouragement to our entire team and inspire us to continue delivering warm, attentive, and memorable hospitality to every guest. It was our pleasure to have you stay with us, and we sincerely look forward to welcoming you back to Novotel Bali Ubud Resort for another exceptional experience. Warm regards, The Novotel Bali Ubud Resort Team

Dear Feridon, Thank you for taking the time to share your detailed feedback following your stay at Novotel Bali Ubud Resort. We are delighted to hear that you enjoyed our spacious and comfortable rooms, modern facilities, excellent breakfast selection, and the warm and attentive service provided by our team. We sincerely appreciate your constructive comments regarding the restaurant. We are sorry to hear that the menu variety, portion sizes, and value did not fully meet your expectations. Your feedback is valuable, and we will share it with our Food & Beverage team for further review as we continue to improve our dining experience. We also appreciate your comments regarding our location. Our tranquil setting allows guests to enjoy the peaceful surroundings of Ubud, while we understand that travelling to the town centre may require additional planning. Thank you once again for your recommendation and encouraging feedback. We hope to have the pleasure of welcoming you back and providing an even more enjoyable experience on your next visit. Warm regards, The Novotel Bali Ubud Resort Team

Dear Alok, Thank you so much for your wonderful review and for sharing your memorable experience at Novotel Bali Ubud Resort. We are truly delighted to hear that you enjoyed the warm hospitality and courteous service from our front desk, restaurant, housekeeping, and pool teams. It is especially heartwarming to know that you consider this your best Novotel experience globally. Your kind words are a great encouragement to our entire team and inspire us to continue creating memorable stays for our guests. We are also pleased that our breakfast boxes, including the vegetarian options prepared for your early departure, helped make your stay more convenient. We are grateful for your recommendation for family vacations and hope to have the pleasure of welcoming you and your family back to Ubud in the future. Warm regards, The Novotel Bali Ubud Resort Team

Dear Simon, Thank you for sharing your wonderful feedback about your stay at Novotel Bali Ubud Resort. We are delighted to hear that you enjoyed the peaceful surroundings, spacious room, modern furnishings, and the privacy of your balcony overlooking the forest. It is also lovely to know that you appreciated our breakfast buffet and the warm, helpful service from our team. We appreciate your feedback regarding our location. While we are nestled in a tranquil area surrounded by nature, we understand that being away from central Ubud means transportation is convenient for exploring the town and its surroundings. Thank you once again for your kind recommendation. We look forward to welcoming you back for another relaxing and comfortable stay in Ubud. Warm regards, The Novotel Bali Ubud Resort Team

Dear Joseph, Thank you very much for your wonderful review. We are delighted to know that you enjoyed the serene and peaceful atmosphere at Novotel Bali Ubud Resort. It is especially heartwarming to hear that, despite the resort welcoming families and many guests, you were still able to enjoy a relaxing and tranquil stay. Creating a peaceful environment where all our guests can feel comfortable and unwind is very important to us. We are truly honored to be your favorite Novotel and Accor hotel. Your kind words mean a great deal to our entire team, and we look forward to welcoming you back for another serene and memorable stay in Ubud. Warm regards, The Novotel Bali Ubud Resort Team

Dear Sherald, Thank you for taking the time to share such detailed feedback about your stay with us. We sincerely apologize that several aspects of your experience did not meet the standards you expected from Novotel Bali Ubud Resort. We appreciate you bringing the outdated activities information, room maintenance issue, and check-in communication to our attention. We understand how frustrating it can be to receive information that is not up to date, and we are sorry that the TV information system was also unavailable during your stay. Your comments have been shared with the relevant teams so that we can improve the accuracy of our activity information, strengthen our room inspection procedures, and provide more comprehensive information during check-in. At the same time, we are pleased to hear that you enjoyed our breakfast and, most importantly, that your son had such a positive experience at our Kids’ Club. We are especially grateful for your kind recognition of Ayu. We will certainly share your lovely comments with her and the team, as we know this will mean a great deal to them. Thank you once again for your honest feedback. We truly value your comments as they help us identify areas where we can do better, and we hope to have the opportunity to provide you and your family with a much-improved experience on a future visit. Warm regards, The Novotel Bali Ubud Resort Team

Dear Thi T., Thank you for sharing your wonderful feedback. We are delighted to hear that you had a comfortable stay and enjoyed our spacious rooms and excellent service. It is lovely to know that you appreciated our peaceful uphill location, surrounded by lush greenery and forests, creating a quiet and relaxing atmosphere. We are pleased that this setting allowed you to unwind and enjoy a restful stay. We truly appreciate your kind words and look forward to welcoming you back to Novotel Bali Ubud Resort for another relaxing experience. Warm regards, The Novotel Bali Ubud Resort Team

Dear Roland, Thank you so much for your wonderful review! We’re delighted to hear that you had such a memorable stay with us at Novotel Ubud, and that you enjoyed your suite upgrade, our breakfast, beautiful pool and relaxing surroundings. It’s especially lovely to know that our team made you feel warm and welcome throughout your stay. Your kind words mean a great deal to us and will certainly be shared with the team. We truly appreciate your recommendation and look forward to welcoming you back to Novotel Ubud for another fantastic stay! Warm regards, The Novotel Bali Ubud Resort Team.

Dear Justin, Thank you for taking the time to share your detailed feedback with us. We’re pleased to hear that you enjoyed the comfortable environment and found our shuttle service helpful. We’re sorry that the location and traffic made travelling to Ubud more time-consuming than expected, and that the limited weather affected your plans to enjoy the pool. We also appreciate your comments regarding our gym facilities and the lack of organised activities and tours. Your suggestions, including additional fitness equipment and more resort activities, are valuable and will certainly be shared with our team as we look for ways to improve the guest experience. We’re grateful you chose to stay with us, even for a short visit, and we hope to have the opportunity to welcome you back for a longer and more enjoyable stay in the future. Warm regards, The Novotel Bali Ubud Resort Team.

Dear Harsh, Thank you for your wonderful review and for sharing your experience with us. We are delighted to know that you had a very comfortable stay and were pleased with our hospitality and prompt service. It is especially rewarding to hear that you found our resort well maintained and our team responsive, ensuring assistance was provided quickly despite the size of the resort. Your kind words are a great encouragement to our entire team, and we truly appreciate your recognition of their dedication to creating a comfortable and memorable stay. We look forward to welcoming you back to Novotel Bali Ubud Resort for another wonderful experience. Warm regards, The Novotel Bali Ubud Resort Team

Dear Adarsh, Thank you for your wonderful feedback and for sharing your experience with us. We are delighted to hear that you had a comfortable stay and enjoyed the warm and friendly service from our team. Your special recognition of Ms. Mehta and Mr. Wahde from our restaurant team means a great deal to us. We will be sure to share your kind words with them. We truly appreciate your support and look forward to welcoming you back to Novotel Bali Ubud Resort for another enjoyable stay. Warm regards, The Novotel Bali Ubud Resort Team

Dear Stephen, Thank you very much for your wonderful and detailed review. We are delighted to know that you enjoyed your stay at Novotel Bali Ubud Resort and appreciated our convenient transport options to central Ubud. It is lovely to hear that you enjoyed your spacious room, lounge area, and especially the balcony bathtub overlooking the valley and main pool. We are also pleased that you had the opportunity to experience our different room features and enjoyed your meals with us. Your kind words about our Heartists truly mean a lot. We are proud of their genuine warmth and willingness to assist, and we will be sure to share your appreciation with the team. As we continue developing the resort, we greatly appreciate your understanding regarding the ongoing work. We hope to welcome you back in the future to experience even more of what Novotel Bali Ubud Resort has to offer. Warm regards, The Novotel Bali Ubud Resort Team

Dear Marie, Thank you for sharing your lovely feedback with us. We are delighted to know that you enjoyed a relaxing stay and appreciated our peaceful setting away from the hustle and bustle of central Ubud. We are pleased that you found our shuttle service convenient and enjoyed the hotel, our wonderful Heartists, and the activities available during your stay. As a growing property, we are continuously developing new experiences and facilities, and your encouraging comments mean a lot to us. We look forward to welcoming you back in the future, hopefully to discover even more of what we have to offer. Warm regards, The Novotel Bali Ubud Resort Team

Dear Deepak, Thank you for your wonderful review and for sharing your kind appreciation with us. We are delighted to know that you enjoyed your stay and, especially, that our Heartists made your experience so memorable. Your recognition of their dedication to truly living and delivering our brand promise means a great deal to the entire team. We look forward to welcoming you back to Novotel Bali Ubud Resort for another enjoyable stay. Warm regards, The Novotel Bali Ubud Resort Team

Dear Ramandeep, Thank you from the bottom of our hearts for such a beautiful and heartfelt review. We are absolutely delighted to know that you had your best stay ever with us and that our Heartists made your time at Novotel Bali Ubud Resort so memorable. Your wonderful recognition of Widyas, Wahyu, Natya, Mehta, Sylvia, and our entire F&B team is truly appreciated. We will be sure to share your kind words with them. It is also heartwarming to hear that the smiles, kindness, and thoughtful service of our other team members left such a lasting impression, even if their names could not all be remembered. We are especially happy to know that Sylvia's Pina Colada was the best you have ever had! We will certainly pass along this special compliment to her. Knowing that you are leaving with the happiest memories is the greatest reward for our team. Thank you for making us part of your journey, and we sincerely look forward to welcoming you back for many more wonderful moments in Ubud. Until next time! Warm regards, The Novotel Bali Ubud Resort Team