Dear Ms. Siu Y. C., Warm greetings from all of us at Raffles Bali. It was a real pleasure having you both with us, and we were delighted to hear how much you enjoyed your stay. We were especially pleased that the arrangements made by our team helped everything come together so smoothly, allowing you to enjoy each experience along the way. Debby, Sila and Tia will be very happy to know that you remembered their efforts. We will gladly share your kind words with them and the wider team. It was also wonderful to hear that you enjoyed your time at Raffles Spa, your dinner at Rumari and lunch at Loloan Beach Bar & Grill. Your confidence in recommending Raffles Bali to your extinguish loyalty member means a great deal to us. Thank you for recognising the care and attention of our colleagues and for allowing us to be part of your time in Bali. We hope to welcome you both back again and create another memorable stay together. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Brian P. Y. L., It is wonderful to hear that you and your family had such a memorable time at Raffles Bali. Knowing that you felt welcomed and well looked after throughout your stay means a great deal to us. Seva, the butler will be especially pleased to know that his genuine care and attentiveness made such a positive impression. We will also share your compliments with our transportation team and the many colleagues whose efforts helped make your family holiday so enjoyable. Beyond the beauty and peaceful surroundings of the resort, it is the connections we make with our guests that make each stay meaningful. We are grateful that our team could be part of your Bali memories. Thank you for choosing to spend your family holiday with us. We look forward to seeing you all again and creating many more happy memories together at Raffles Bali. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Craig A. R., Warm greetings from all of us at Raffles Bali. Thank you for sharing such lovely feedback. We are delighted to know that you enjoyed the relaxed atmosphere of the resort and that every part of your stay, from your arrival and time in the villa to the dining experiences and departure assistance at the airport, came together to make your visit so memorable. It is particularly rewarding to hear your kind recognition of Chef Bachrudin Mahmud and his team. We will be sure to share your appreciation with them, along with our butler and villa service teams. Your mention of Henri is also greatly appreciated, and I am sure the entire team will be pleased to know that their efforts made such a positive impression. We also appreciate you sharing your observations with us. Guest feedback is always valuable and helps us continue improving the experience we offer. It was a pleasure having you with us. We hope you left with wonderful memories of your time in Jimbaran, and we look forward to welcoming you both back to Raffles Bali for another relaxing stay. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Kimberly S. G., Warm greetings from all of us at Raffles Bali. Thank you for sharing your lovely feedback. We are delighted to know that you enjoyed the beauty of our surroundings, the comfort of your villa and, most importantly, the hospitality of our team. It is especially nice to hear how much you enjoyed having Indri as your butler. We will be sure to share your kind words with her, as I know it will mean a great deal to her to know she helped make your stay so enjoyable. Thank you once again for choosing Raffles Bali. We truly enjoyed having you with us and hope to see you both again soon. Until then, we wish you many more wonderful travels and hope that your time with us remains a fond memory. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Shirrwan H. H. A., Warm greetings from all of us at Raffles Bali. Your heartfelt review was a real pleasure to read. Thank you for taking the time to share not only your experience, but also the kind words you had for so many of our colleagues. It means a great deal to know that your stay left you with such fond memories and that you felt genuinely welcomed and cared for throughout your time with us. Krishna, the butler will be especially happy to hear how much you appreciated his thoughtful attention and care. I will personally make sure your kind words reach him, Chef Mahmoud, Dika, Nova, Satria, Ikhsan, our Spa team and Henry. Each of them will be proud to know that their efforts made a difference to your stay. Your appreciation also reflects the dedication of the many colleagues working behind the scenes, whose contributions are just as important. Your words about the people being the heart of Raffles Bali truly resonate with us. While we are pleased that you enjoyed the villa, dining and surroundings, it is especially rewarding to know that the warmth of our team is what you will remember most. Thank you once again for making our colleagues feel so appreciated. We sincerely hope to have the pleasure of welcoming you back, and that on your next visit you will have the opportunity to reconnect with the familiar faces who helped make this stay so special. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Seonhee L., It is a pleasure to hear from you again, and warm greetings from all of us at Raffles Bali. Thank you for sharing such a thoughtful reflection on your stay with us. It is wonderful to know that your time at Raffles Bali brought you a sense of peace and relaxation. We are especially pleased that the care and attention of our team helped make your visit so meaningful. Your kind words about Jerikho the butler will mean a great deal to him. We will also share your appreciation with our housekeeping and transportation teams, as well as the team members who looked after you at Rumari and Loloan. It is lovely to hear that the morning meditation experience and the peaceful atmosphere added to your time with us. Thank you for recognising the many people who contributed to your stay. We hope the sense of calm you found here stays with you long after your visit, and we would be delighted to welcome you back to Raffles Bali whenever your travels bring you to Jimbaran Bay again. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Joseph I. C. W., Warm greetings from Raffles Bali in Jimbaran Bay. Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you enjoyed the spacious design of your villa, particularly the private pool and cabana, and that our team made you and your partner feel well cared for throughout your stay. It is always rewarding to know that the personal attention of our team contributed positively to your experience. We also appreciate your feedback on the various facilities and dining experiences, including Loloan, Rumari, and Writer’s Bar. Your comments are valuable in helping us understand where we can continue to improve, particularly in areas such as our fitness centre and breakfast offerings. Thank you again for choosing Raffles Bali and for taking the time to share your thoughts with us. We hope you and your partner left with fond memories of your time in Jimbaran Bay, and we would be delighted to welcome you back for another memorable stay. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Tina T. T. H., Thank you for taking the time to tell us about your experience at the Raffles Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Xiang W., Greetings from Raffles Bali! Thank you for sharing your experience with us. We were happy to hear that you and your family enjoyed your time at the resort, particularly the privacy of your villa, the swimming pool, and the warm service from our team. We were especially pleased to see Jerikho mentioned in your review and will be sure to share your kind words with him. We also appreciate you sharing your feedback on the aspects of your stay that could have been better. Your comments are important to us and help us understand how we can continue to improve the experience we offer our guests. It was lovely having you and your family with us, and we hope you take home many happy memories of your time together in Bali. We would be delighted to welcome you all back to Raffles Bali whenever your travels bring you this way again. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Marielette Z. P., Warm greetings from Raffles Bali! Thank you for sharing such lovely feedback with us. We are so pleased that your stay was the perfect, relaxing end to your Bali holiday. It is wonderful to hear that you enjoyed the comfort and cleanliness of your villa, the refreshing pool, and especially your dining experiences at Rumari and breakfast. We are also delighted that you had such a wonderful time at the spa. Apri will be especially happy to receive your kind mention. We will also share your appreciation with Andry, Naufal, Hanung, Bernadine, Nick, Ana, Dilla, and Dede. It is lovely to know that each of them contributed to your stay in their own way, whether through attentive care, a fun tour, or simply a good conversation along the way. These personal moments are what make a stay truly special, and we are glad you experienced them during your time with us. Although your stay was short, we are happy that you were able to enjoy so much of what Raffles Bali has to offer. Thank you for your continued support as an ALL Platinum member. We hope to welcome you back again for a longer visit, with more time to relax and enjoy the villa, dining, and spa at your leisure. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Ling X. Warm greetings from Raffles Bali! Thank you for sharing your experience with us. We were happy to hear that you and your family enjoyed your time here, especially the views from your private pool, the beach, and the resort pool. It was also lovely to know that breakfast was a highlight of your stay and that our butler team and the late checkout helped make your holiday more relaxing. We appreciate you sharing your thoughts on the fruit selection, spa experience, and ALL membership benefits. Your feedback is important to us, and we value the opportunity to understand what matters most to our guests. We are sorry that some aspects of your stay, particularly the cleanliness and Wi-Fi connection, did not fully meet your expectations. We understand how much these details can affect the comfort of a holiday, especially when travelling with family, and we will share your feedback with the relevant teams for their attention. Thank you again for your honest feedback. We are glad that you enjoyed many parts of your stay, and we hope to have the pleasure of welcoming you and your family back to Raffles Bali for another relaxing and enjoyable holiday. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Mpho A. C., Warm greetings from all of us at Raffles Bali! Thank you for sharing your lovely feedback with us. Your words, especially “you will be seeing me soon,” brought a smile to our faces! We are so happy to know that you had such a wonderful stay and left with such fond memories. We were especially glad to read your kind words about Seva. It is lovely to know that he took such good care of you and went the extra mile to arrange the videographer. We will be sure to share your appreciation with him, as we know it will mean a lot to him. Thank you also for letting us know about the television and the difficulty you had watching sports. We appreciate you bringing this to our attention and will share it with the relevant team. We look forward to seeing you again soon and welcoming you back to Raffles Bali for another wonderful stay! Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Allison A. M., Greetings from Raffles Bali in Jimbaran Bay. Thank you for sharing your experience with us. We were happy to hear that you enjoyed our restaurants and felt well taken care of by our team. We will be sure to pass along your kind words to Thomson, who will be pleased to know that he made a positive difference to your stay. We also appreciate your honest feedback about the booking experience. We understand that clear information and reasonable fees are important when making arrangements for a stay, and we are sorry that this part of your experience left you disappointed. Your comments are appreciated and will be shared with the relevant team. Thank you again for your feedback. It was a pleasure having you with us, and we hope to welcome you back to Raffles Bali for another enjoyable stay. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Yu T., Thank you for taking the time to tell us about your experience at the Raffles Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedbacks are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Uthumporn W., Greetings from Raffles Bali in Jimbaran Bay. Thank you so much for taking the time to share such a heartfelt review. We were genuinely happy to hear that your experience at Raffles Bali had been such a special one and that you had enjoyed everything from the comfort of your stay to our dining, wellness, and leisure experiences. What touched us most was your kind message about our team. Knowing that their warmth, care, and attention had made you feel happier meant so much to us. We will certainly share your words with the team, as it is always wonderful for them to know that their efforts had made a real difference to a guest’s stay. We were also pleased to know that you felt well recognized as an ALL member and enjoyed the different experiences throughout the resort. It was a pleasure having you with us, and we truly hoped to welcome you back to Raffles Bali in the future for another stay filled with the same warmth and care. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Joanne L. H., Greetings from Raffles Bali in Jimbaran Bay. Thank you so much for taking the time to share your experience with us. We were genuinely delighted to hear how much you enjoyed your stay and that the Presidential Villa, with its beautiful ocean views and generous space, made your time at Raffles Bali feel so special. It was lovely to hear you describe the resort as paradise. Your kind words about our team meant a great deal to us. We were especially happy to see Sila, the butler mentioned by name, and we will certainly share your compliments with him. Knowing that he had taken such good care of you and your friends will mean so much to her. We were also pleased to hear that you enjoyed the beautiful surroundings and found the villas, grounds, and spa so well cared for. It was truly a pleasure having you with us, and we hope to see you again at Raffles Bali for another special stay in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Henry T. J., Greetings from Raffles Bali in Jimbaran Bay. Thank you for sharing your experience with us. We were so happy to hear that you enjoyed your family stay and that the combination of our surroundings and genuine hospitality made it a memorable one. We were especially pleased to see your kind mention of Ms. Hanung, the butler. We will certainly share your appreciation with her, as it will mean a lot to know that her care as your butler helped make your stay more enjoyable. It was a pleasure having you and your family with us, and we sincerely hoped to welcome you back to Raffles Bali for another wonderful stay in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Serge J. J. M. F., Greetings from Raffles Bali in Jimbaran Bay. Thank you for sharing such a thoughtful review. We were delighted to hear how much you appreciated the setting, attention to detail, and the care shown by our team throughout your stay. Your kind words about our culinary experience, including the presentation and sourcing of our ingredients, were especially meaningful to us. We were also very happy to hear that you enjoyed the design and atmosphere of your villa, as well as the sense of harmony throughout the resort. Your lovely mention of our breakfast team member was particularly appreciated, and we made sure your compliments were shared with the team. We also appreciated your feedback regarding the booking confirmation process. While we were pleased that the booking experience itself was straightforward, your comments were valuable and highlighted an area where we could improve. It was a pleasure having you with us, and we hoped to welcome you back to Raffles Bali for another memorable stay. Sincerely, Fernando Lehmann Quality and Room Division Manager