Raffles Bali 5 stars

Customer review rating (ALL Rating) 4.9/5 97 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Generous Balinese designed ocean and panoramic pool villas, with access to our secluded beach

  • Raffles Wellbeing Butler Service for every villa

  • The Writers Bar, Bali's legendary bar with stunning sunset and whimsically spiced cocktails.

  • Rumari offers progressive Southeast Asian cuisine presented in contemporary style.

  • Raffles Spa offers 2 treatment suites and The Sanctuary, located on the hillside.

Our accommodation(s)

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Hotel location

Raffles Bali

Jalan Karang Mas Sejahtera 1A, Jimbaran, Bali
80361 Jimbaran
Indonesia

GPS:-8.786665, 115.158648

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  97 reviews

TripAdvisor Rating  5.0/5  80 reviews

Beware noisy construction in hotel grounds and nearby until at least 15 December 2023

TripAdvisor rating 3.0/5

Punam G TripAdvisor review

Just left this hotel after a 3 night stay. It is an absolutely beautiful hotel on gorgeous and well maintained grounds. However, what would have been lovely experience was marred by ground works by Raffles on their own property to build more villas, and also very noisy construction on land immediately adjoining Raffles to the North. Whilst Raffles has clearly no control over land they don't possess, they were very much in control of their own, and did not bother to tell us before our visit. Both went on for most of the day, the latter starting at 8.30am on Friday. It was so bad that the floor of our villa was vibrating. To their credit, the hotel immediately offered a free massage treatment and to move us to a 'Hilltop villa' from a 'Panoramic Ocean view' villa, which greatly mitigated the effect. However it did bring us close to their own construction site. Both these things, together with the fact that the land faces the airport meant that there was constant building and aircraft noise. During a brief hiatus, we marvelled at how tranquil the stay could have been. We were told that Raffles expect to carry on building until 15 Dec. As to the rest of the hotel, everything is walkable, although a buggy is always on hand. Loloan by the beach is a wonderful place to relax, which I found served average food all day, with a remarkable lack of local cuisine offerings. Rumari is the high end restaurant where we enjoyed our meal in a pleasant atmosphere, although the hotel was very quiet when we were there. Breakfast was also in Rumari and was very good, with a small buffet with the emphasis on a la carte. There was plentiful fresh fruit. The staff across the hotel were very friendly and service was lovely, although there can be a language barrier with some staff. You should ensure that any transport requirements are clearly understood, on both sides, when booking. The chef Gaetan was ever present, and very informative and engaging. The beach is small and not private, despite what they tell you upon arrival. The unfortunate problem with plastic in the sea was clearly visible. The villas are well appointed, spacious and very clean. Randomly, there was no body lotion to be had, just sun lotion. The fitness room is small and doesn't have any free weights, if that's important. Internet was spotty sometimes, but I think that is to be expected due to the location. The spa treatment we had was excellent.

Dear Punam G, Thank you for taking the time to share your stay experience with us. We are delighted to learn that you found our grounds and villas beautiful. We apologize that the construction near our property caused a disruption during your stay. We strive to keep all guests informed of any changes in our facilities and policies, please accept our sincerest apologies for not doing so in this case. At Raffles Bali, we strive to provide a tranquil and serene environment for all of our guests and we take your feedback seriously as we are continuously looking for ways to improve the experience. We are glad that the massage treatments and relocation offer alleviated some of the disturbance during your stay. It is also great to hear that you found Rumari's atmosphere pleasant and breakfast was excellent with plenty of fresh fruit choices. Your kind appreciation towards Chef Gaetan and other staff members is much appreciated, they are committed to providing exemplary service at all times. We have also taken note of your feedback with regards to language barrier, body lotion availability, fitness room amenities and internet connection issues which will be addressed accordingly. We truly value all feedback given by guests as it helps us continuously improve our products and services. Thank you once again for taking the time to share your comments with us. Please do not hesitate to contact me directly at Erlangga.Farizky@Raffles.com should you plan to return in the future so that I can personally look after your booking. Kind regards, Erlangga Farizky Hotel Manager

Excellent and luxury resort in all areas - great customer experience

Customer review rating 5.0/5

Jörgen N. Couples - Confirmed reviews ALL

I have earlier stayed at Raffles in Singapore, Seychelles and Beijing. Of course, I had very high expectations on Raffles Bali. The high expectations were met and exceeded. This is a fabulous luxury resort. We enjoyed our well-equipped villa very much with the wonderful ocean view. Restaurants are wonderful located and they serve high quality breakfast/food/drinks that we really enjoyed. Resort area is really beautiful and it's obvious that they invested lot in creating this lush atmosphere. Service level is fantastic and it's clear Raffles Bali aim for perfection in every detail in the entire customer engagement phase. I can truly recommend Raffles Bali!

Dear Jörgen N., Thank you for your wonderful review of Raffles Bali. We are delighted that you enjoyed your stay with us and that we exceeded your high expectations. We strive to provide exceptional customer experiences and it is gratifying to hear that we achieved this for you. Our team is focused on creating beautiful resort areas and ensuring high quality food, drinks, and service. We are glad you noticed and appreciated our commitment to excellence in every detail of the customer engagement phase. Thank you for taking the time to share your experience with us. We hope to welcome you again in the near future! Erlangga Farizky Hotel Manager

Excellent hospitality.!

Customer review rating 5.0/5

Sailesh Families - Confirmed reviews ALL

I the views were amazing and the hospitality was excellent.!

Dear Sailesh, Thank you for taking the time to leave a review for Raffles Bali. We're so pleased to hear that you enjoyed your stay with us and found the hospitality to be excellent. At Raffles, we strive to provide exemplary service and exceptional experiences through an intuitive understanding of our guests’ needs and expectations. We hope you will return soon and experience more of our services. Erlangga Farizky Hotel Manager

Very high expectations met and exceeded

TripAdvisor rating 5.0/5

Jörgen N TripAdvisor review

I have earlier stayed at Raffles in Singapore, Seychelles and Beijing. Of course, I had very high expectations on Raffles Bali. The high expectations were met and exceeded. This is a fabulous luxury resort. We enjoyed our well-equipped villa very much with the wonderful ocean view. Restaurants are wonderful located and they serve high quality breakfast/food/drinks that we really enjoyed. Resort area is really beautiful and it's obvious that they invested lot in creating this lush atmosphere. Service level is fantastic and it's clear Raffles Bali aim for perfection in every detail in the entire customer engagement phase. I can truly recommend Raffles Bali!

Dear Swedish_happy_couple_12, Thank you so much for your kind words and excellent review of Raffles Bali. We are delighted to hear that your expectations were exceeded! Our mission is to provide the highest quality service and luxurious accommodations to our guests. We are thrilled that you enjoyed your stay with us, especially in a well-equipped villa with a wonderful ocean view. Additionally, we are glad that you enjoyed the restaurants, resort area, and customer engagement phase. We greatly appreciate your kind words and look forward to welcoming you back soon! Erlangga Farizky Hotel Manager

Perfect distance from the city with breathtaking views

Customer review rating 5.0/5

Tyrone P. Couples - Confirmed reviews ALL

A first class resort with first class staff!

Dear Mr. Tyrone P., We are delighted to hear that you enjoyed your stay with us at Raffles Bali! It is our mission to create a unique and memorable experience for all of our guests, and we are so pleased that you found your time with us to be enjoyable. Thank you for taking the time to share your positive feedback about the resort and our staff. Your kind words truly mean a lot. We look forward to welcoming you back again soon! Erlangga Farizky Hotel Manager

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