Dear Ms. Melissa J. V., Thank you for taking the time to share such a heartfelt reflection on your first stay at Raffles Bali. It is truly special to know that your introduction to Raffles was filled with so many memorable moments, from the warm welcome at the airport to the effortless farewell. We are delighted that you felt genuinely cared for throughout your stay and that the atmosphere of the resort allowed you to slow down, relax and enjoy the beauty of Jimbaran Bay together. A very special thank you for mentioning Chris the butler. His thoughtful and attentive approach clearly made a meaningful difference to your experience, and we will be sure to share your kind words with him. We are equally pleased that our breakfast and housekeeping teams contributed to the sense of comfort and care you experienced throughout your stay. Your husband Paully’s belated birthday celebration sounds like a particularly special moment, and we are so happy that the private BBQ was made personal and memorable for both of you. And, of course, we love hearing about your daily moments at Writer’s Bar and those sunset Negronis — it sounds like you found your own little Raffles ritual during the stay. Thank you as well for your kind words about Henri and the personal recognition you received as an ALL Diamond member. These thoughtful connections are an important part of what makes the Raffles experience truly personal. Your words about our team being the heart of the experience are perhaps the greatest compliment we could receive. Thank you for trusting us with your first Raffles Bali stay, and for your wonderful recommendation. We very much look forward to welcoming you back and continuing the story of your Raffles Bali experience. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Linda A. , Thank you for sharing such a heartfelt reflection on your family stay at Raffles Bali. It is wonderful to know that your time with us became one of the highlights of your holiday in Bali. We are especially pleased that you and your family enjoyed the sense of privacy and tranquility of the resort, as well as the comfort and design of your villa. What means the most to us is hearing that our team made your family feel genuinely welcomed and well cared for. Creating those moments of ease and connection is at the heart of what we strive to do, and we are grateful to know that the warmth of our service left such a lasting impression. We also love hearing that the sunsets, peaceful surroundings and time together created memories that you will always remember. These are the moments that make a stay truly special. Thank you for your generous recommendation and for your kind words about the entire Raffles Bali team. We would be delighted to welcome your family back and hopefully give you even more reasons to stay a little longer next time. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Heng L. C., Thank you for sharing such a beautiful reflection on your stay at Raffles Bali. It is truly rewarding to know that your celebration with us was so memorable, and that from arrival through to departure, you felt genuinely cared for and valued. We are delighted that you enjoyed the intimate setting of the resort, the generous space and comfort of your villa, and the thoughtful touches that made your evenings a little more special. We are especially grateful for your kind mention of Bella the butler. It is wonderful to know that her care and attention contributed to your experience, and we will be very happy to share your words with her. We are also pleased that you enjoyed the experiences across Loloan, Rumari, and The Writer’s Bar, as well as the many services and facilities throughout the resort. Your wish to return to Raffles Bali year after year is a wonderful compliment. We look forward to welcoming you back for many more celebrations, cherished moments, and unforgettable stays with us. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Yimmy B., Thank you for sharing your wonderful feedback with us. We are delighted to know that you had such a relaxing long weekend at Raffles Bali and that both the villa and our service made your stay so enjoyable. It is especially pleasing to hear that our team respected your wish for privacy while remaining attentive and helpful whenever needed. A special thank you for mentioning Yudi the butler. We are very happy to know that he helped make your stay more comfortable, and we will certainly share your kind words with him. We are also pleased that you enjoyed your dining experience at Rumari and appreciated our efforts towards sustainability and environmental awareness. Thank you once again for your perfect rating and 10/10 recommendation. It was a pleasure having you with us, and we hope to welcome you back for another peaceful getaway. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Muhd F. B. O., Thank you for sharing your kind feedback following your stay at Raffles Bali. We are delighted to know that you enjoyed the luxury, service, and dining experiences during your time with us. It is wonderful to hear that you consider Raffles Bali one of the best luxury resorts you have experienced. A special thank you for mentioning Chris the butler. We are pleased to know that he contributed positively to your stay, and we will be sure to share your kind words with him. We truly appreciate your excellent ratings and your 10/10 recommendation. Thank you once again for choosing Raffles Bali, and we hope to have the pleasure of welcoming you back for another memorable stay. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Hyunkeun O., Thank you for sharing such a lovely review following your stay at Raffles Bali. We are delighted to hear that you enjoyed the Panoramic Pool Villa, the beautiful ocean views, and the peaceful atmosphere of the resort. It is also wonderful to know that your dining experiences at Rumari and Loloan added to your stay. A special thank you for recognizing Indri. We are very happy to hear that her thoughtful and attentive service helped make your stay comfortable and personal. We will certainly share your kind words with her. We also appreciate your feedback regarding mosquito control around the coastal areas. We understand how important this is to the comfort of our guests, and your comments will be shared with the relevant team for further attention. Thank you again for your generous feedback and for choosing Raffles Bali to conclude your Bali journey. We are very pleased to know you would love to return, and we look forward to welcoming you back in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Amelia R. A., Thank you for sharing your wonderful feedback following your family stay at Raffles Bali. We are very happy to know that you enjoyed the breathtaking views, spacious villa, and dining experiences, and that you felt well looked after throughout your stay. A special thank you for recognizing Sila, the butler. It is lovely to hear that his warmth and attentiveness made your stay even more memorable. We will be sure to share your kind words with him. We also appreciate your honest feedback regarding the pre-arrival arrangements, as well as your comments on the arrival, concierge, and treatment experience. These are valuable insights for us and will be shared with the respective teams as we continue to improve our service. Thank you once again for choosing Raffles Bali and for your generous recommendation. We are delighted that you left with such wonderful memories and hope to have the pleasure of welcoming you and your family back again. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Qirui T., Thank you for sharing your kind words following your stay with us at Raffles Bali. We are so pleased to hear that you enjoyed the peaceful setting of your villa and the service throughout your stay. It is especially wonderful to know that Yudi, the butler made such a positive difference to your experience. Your recognition of his attentiveness and prompt assistance will certainly be shared with him. We are also grateful for your excellent ratings and for recommending Raffles Bali. Your feedback is a great encouragement to our team. We hope to welcome you back again soon for another relaxing and memorable stay. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Thipvimol Na Ranong, Thank you very much for taking the time to share your wonderful feedback following your stay at Raffles Bali. We were delighted to know that you had such an exceptional and relaxing experience with us. It was particularly rewarding to hear that the service throughout the resort helped you truly disconnect and enjoy the privacy and tranquility of Raffles Bali. Your special mention of Ms. A,an from Rumari was sincerely appreciated. We were pleased to know that her attentiveness, genuine warmth, and thoughtful service contributed to making your stay memorable. We will certainly share your kind recognition with her and the wider team. We were also delighted that you enjoyed your breakfast and dinner experiences at Rumari, especially the quality and presentation of the cuisine. At the same time, we appreciated your feedback regarding the variety of the Loloan menu, and your comments were shared with the relevant team for consideration as we continued to enhance our dining offerings. It was also wonderful to see your appreciation for our sustainability initiatives, as well as the excellent ratings you gave across your accommodation, cleanliness, arrival and departure, pool, concierge service, and overall experience. Thank you once again for choosing Raffles Bali and for your kind recommendation. It was a pleasure having you with us, and we were delighted to know that Raffles Bali provided the peaceful and luxurious escape you were looking for. We sincerely hoped to have the pleasure of welcoming you back whenever you were ready for another relaxing getaway. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Joanna Petrie Ellis, Thank you very much for sharing your wonderful feedback following your four-night stay at Raffles Bali. We were delighted to know that you had such a comfortable and relaxing stay, particularly enjoying the spacious villa, private pool and cabana, garden-view bathtub, and the thoughtful touches that made your accommodation feel like a true home away from home. We were especially pleased that you found our housekeeping team attentive and respectful of your privacy, including their consideration of the “Do Not Disturb” sign. Your perfect scores for our team, butler service, breakfast, pool, and overall experience were truly appreciated. It was wonderful to know that our colleagues were able to provide attentive and thoughtful service throughout your stay while allowing you to enjoy your time at your own pace. We also appreciated your honest feedback regarding our sustainability efforts. While we were pleased that you recognized our sustainable food initiatives and reduction of single-use plastics, we understood that there was more we could have done to make our wider sustainability efforts more visible to our guests. Your comments were valuable and were shared with the relevant teams as we continued to strengthen these initiatives. We also appreciated your feedback regarding your dining experience at Loloan and your time at Writers Bar, and your comments were shared with the respective teams as part of our continued efforts to enhance our offerings. Thank you once again for choosing Raffles Bali and for your kind recommendation. It was a pleasure having you with us, and we sincerely hoped to have the opportunity to welcome you back for another exceptionally comfortable and memorable stay. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. B., Thank you very much for taking the time to share such a wonderful and heartfelt review following your three night stay at Raffles Bali. We are truly delighted to know that your time with us provided exactly what you were looking for a chance to slow down, reconnect with nature, and simply enjoy a few days of complete relaxation. It is especially rewarding to hear that the seamless arrival experience, your villa, dining, spa treatment, and in-villa seafood barbecue all contributed to such a memorable stay. Your kind words about our people mean the most to us. We are especially grateful for your recognition of Bella the butler, who will be delighted to know that her genuine care and attention helped make your stay so special. We will also be sure to share your appreciation with Bernadine and the wider team. Knowing that our colleagues made you feel genuinely welcomed, cared for, and at home is the greatest compliment we could receive. We are also very pleased that you enjoyed taking part in our baby sea turtle release. Moments such as these are particularly meaningful to us, as they allow our guests to experience the natural beauty of Bali while contributing to our ongoing conservation efforts. Thank you as well for capturing what makes Raffles Bali unique so beautifully. Our intention has always been to create a sense of understated elegance, tranquility, and thoughtful luxury, where the service feels personal and sincere rather than ostentatious. We are delighted that this philosophy resonated with you. It was an absolute pleasure to have you with us, and we are grateful for your trust and kind recommendation. We very much hope to have the privilege of welcoming you and your family back to Raffles Bali in the future for another relaxing and memorable escape. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Yoolkyum C., Thank you for taking the time to tell us about your experience at the Raffles Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Byungyoon Y., Thank you for taking the time to share such a thoughtful and generous review following your recent stay at Raffles Bali. Reading your reflections was truly humbling for all of us. To know that your experience stood out among your stays at some of the world's most renowned luxury resorts is an extraordinary compliment and one that we receive with immense gratitude. Your words reaffirm our belief that genuine hospitality is defined not only by beautiful surroundings, but by meaningful human connections and heartfelt service. We were especially delighted to know that every stage of your journey, from your arrival and villa upgrade to the personalized Butler Service, exceptional dining experiences at Rumari and the Secret Cave, and our airport assistance, came together to create lasting memories for you and your family. It was particularly rewarding to learn that the seamless teamwork across our Butler, Housekeeping, Airport Assistance, and Restaurant teams made you feel genuinely cared for throughout your stay. Your generous recognition has been shared with everyone involved and will serve as a wonderful source of inspiration. We were equally pleased that your experience as an ALL Diamond member reflected the level of recognition and personalized attention you deserved. Knowing that you felt truly valued was one of the greatest compliments we could receive. Thank you once again for your trust, your kind words, and your generous recommendation. It was a true privilege to have welcomed you to Raffles Bali, and we are deeply honored to know that you look forward to returning. We eagerly await the opportunity to welcome you and your family back for another unforgettable stay. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Sonal J. P., Thank you for choosing Raffles Bali and for taking the time to share your wonderful experience with us. We were truly delighted to know that your four-night stay provided the peaceful and memorable family escape you had hoped for. It was especially rewarding to learn that you enjoyed our facilities, the warm hospitality of our team, and the tranquil atmosphere of the resort. We were also thrilled to know that the turtle conservation experience became such a meaningful highlight of your stay. Being able to witness and participate in the release of the turtle hatchlings is a truly special moment, and we are delighted that it created a lasting memory for you and your family. Your kind recognition of Sila and Krishna was sincerely appreciated, and we were pleased to share your thoughtful compliments with them. They, along with the entire team, were truly encouraged to know they helped make your stay so enjoyable. It was a privilege to have welcomed you to Raffles Bali, and we sincerely appreciated your generous recommendation. We look forward to the opportunity of welcoming you and your family back for another unforgettable stay in the future. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Jiayi L., Thank you for taking the time to share your feedback following your recent stay at Raffles Bali. We were truly sorry to learn that your experience did not meet the luxury standards you had expected. Please accept our sincere apologies for the areas where we fell short. This is certainly not the level of experience we strive to deliver, and we regret the disappointment caused. At the same time, we were pleased to know that you enjoyed certain aspects of your stay, particularly your dining experience at Loloan Restaurant. Your kind recognition has been shared with the team. We also appreciate your honest feedback, as it helps us identify areas where we can improve. Please be assured that your comments have been shared with the relevant teams and will be carefully reviewed as we continue to enhance our guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay that Raffles Bali is committed to delivering. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mrs. Lisa A. P., Thank you for choosing Raffles Bali and for sharing your wonderful feedback with us. We were truly delighted to know that you and your family enjoyed such a memorable stay, surrounded by the tranquility of our resort and the genuine hospitality of our team. It was especially rewarding to learn that our colleagues were able to anticipate your needs and create an experience that felt both effortless and memorable. We sincerely appreciated your kind recognition of Henri, Chris, Sila, and Imelda, as well as your compliments for our Housekeeping team. Knowing that your accommodation was impeccably maintained and that the evening turndown service enhanced your stay was wonderful encouragement for everyone involved. Your thoughtful words were shared with the team, who were truly grateful for your appreciation. Thank you as well for your feedback regarding the ALL loyalty programme. We greatly value your comments, as they help us better understand our members' experiences and identify opportunities for continued improvement. It was a privilege to have welcomed you to Raffles Bali, and we look forward to the opportunity of welcoming you and your family back for another unforgettable stay in the future. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Swetank A., Thank you for sharing your wonderful review and for choosing Raffles Bali for your family getaway. We were thrilled to know that your stay was such a memorable one. It was especially pleasing to hear that you enjoyed the comfort of our villas, the stunning ocean views from your private pool, and the warm hospitality that reflects the Raffles experience. We were also delighted that the turtle hatchling release became a special highlight of your visit, creating a unique memory to take home. As an ALL Gold member, your recognition and recommendation meant a great deal to us. It was rewarding to know that every aspect of your stay, from your arrival through to your departure, met your expectations and contributed to an unforgettable experience. We sincerely appreciated your kind feedback and hope to have the pleasure of welcoming you and your family back to Raffles Bali for another memorable escape in the near future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Silvia S., Thank you for choosing Raffles Bali and for sharing your wonderful feedback with us. We were truly pleased to know that your stay was marked by the beauty of our resort, the comfort of your villa, and the genuine care extended by our team. It was especially heartwarming to learn that the service at Rumari left such a lasting impression. Your kind recognition of our hostess and the team's attentive hospitality was greatly appreciated, and your compliments were shared with them. We also appreciated your feedback regarding your arrival experience. We were pleased to know that your check-in went smoothly, and your comments were shared with the team as we continued to refine and enhance the overall arrival journey for our guests. It was a pleasure to have welcomed you to Raffles Bali, and we sincerely thank you for your generous recommendation. We hope to have the opportunity to welcome you back for another memorable stay in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Elizabeth J. P., Thank you for choosing Raffles Bali and for sharing your wonderful feedback with us. We were truly delighted to know that you had such an amazing stay and that our beautiful surroundings, exceptional facilities, and culinary offerings contributed to a memorable experience. It was especially rewarding to learn that the warm, attentive, and responsive service provided by our team made your visit effortless from beginning to end. We were also grateful for your recognition as an ALL Diamond member and sincerely appreciated your generous compliments for our team. It was a pleasure to know that Sila made such a positive impression as your Butler, and we were delighted to share your kind words with him and the entire team. Your recognition served as a wonderful encouragement to everyone who had the pleasure of looking after you. It was a privilege to have welcomed you to Raffles Bali, and we sincerely appreciated your generous recommendation. We look forward to the opportunity of welcoming you back for another unforgettable stay in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager