Raffles Bali 5 stars

Customer review rating (ALL Rating) 4.8/5 438 reviews

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Jalan Karang Mas Sejahtera 1A, Jimbaran, Bali, 80361 Jimbaran, Indonesia

Description

Hotel extras

  • Luxury resort in Southern Bali, offering 32 private pool villas.

  • Raffles Butler service for every villa.

  • Complimentary daily morning wellness activities.

  • Complimentary daily cultural experience.

Our accommodation(s)

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Hotel location

Raffles Bali

Jalan Karang Mas Sejahtera 1A, Jimbaran, Bali
80361 Jimbaran
Indonesia

GPS:-8.786665, 115.158648

Telephone
Fax +62 361 2015801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  438 reviews

Customer review rating 5.0/5

Sonny J. Families - Confirmed reviews ALL

A peaceful and quiet getaway and a very comforting stay

Customer review rating 5.0/5

Nicholas N. B. P. Solo - Confirmed reviews ALL

Excellent location. Beautifully appointed villas. Phenomenal service!

Dear Mr. Nicholas N. B. P., Warmest greetings from Raffles Bali. Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We were truly delighted to learn that you had such an enjoyable experience and that you appreciated the resort’s location, our beautifully appointed villas, and the service provided by our team. It was especially rewarding to know that every aspect of your stay from arrival and accommodation to breakfast and overall service have exceeded your expectations. Your kind words about our team’s hospitality meant a great deal, and we will certainly share your compliments with everyone, as it will be a great encouragement to them. Thank you once again for your generous recommendation and support, especially from our loyal Diamond Elite member. We sincerely hoped to have the pleasure of welcoming you back to Raffles Bali for another memorable stay in the future. Warm regards, Fernando Lehmann Quality and Room Division Manager

Customer review rating 4.5/5

Shirong J. S. Couples - Confirmed reviews ALL

Stayed 4 nights to celebrate my wife’s birthday. Service was great from the start and the resort was beautiful.

Customer review rating 4.0/5

Wing M. C. L. Couples - Confirmed reviews ALL

The villa is nice and comfortable. Restaurants and breakfast are really good. However after our original butler was off and changed to another butler, the service was not the same anymore. The new butler was not responding even if we were calling for buggy. And she asked us to book the afternoon tea saying was included in our package then after a few hours she said it was wrong. So I said I can cancel the tea. But the other day, the restaurant called us asking when we will arrive for tea, meaning she did not cancel for us. Then all the timing she listed out to confirm with us were wrong, which was quite surprising. Would say the overall impression with the hotel was a bit affected by her service. Hope the butler training can be improved because the hotel is really an excellent place to stay.

Dear Valued Guest, Thank you for sharing your experience following your recent stay at Raffles Bali. We truly appreciated your honest and detailed feedback. We were very pleased to know that you enjoyed the villa and found it comfortable, and that our restaurants and breakfast left a positive impression. It meant a lot to hear that many aspects of your stay were enjoyable. We sincerely apologized that the change of butler affected your experience. We understood how frustrating it must have been to face slow responses, confusion about the afternoon tea, and the cancellation that was not handled properly. We also recognized that the incorrect timings shared with you were disappointing and impacted your overall impression. A smooth handover and clear communication are very important to us, and we regretted that this was not consistent during your stay. Your feedback has been taken seriously and shared with the team to improve our training and coordination. Thank you once again for your constructive feedback and for choosing to stay with us. We truly hoped to have another opportunity to welcome you back and provide the seamless and attentive experience you deserved. Sincerely, Fernando Lehmann Quality and Room Division Manager

Customer review rating 4.0/5

John C. S. Couples - Confirmed reviews ALL

From the point of arrival we received personalized, friendly, helpful service - nothing was too much. Our Butler, Indri, was attentive to our needs while not being intrusive.

Dear Mr. John C. S., Warm greetings from Raffles Bali. Thank you so much for your thoughtful and detailed feedback. We were truly honored to read that you considered our resort the finest hotel you and your wife have stayed in — that means more to us than we can say. We were delighted that you loved your villa and found it spacious, comfortable, and first class. It was also wonderful to know that you felt genuinely cared for from arrival, and that Indri looked after you so attentively while remaining discreet. We will also gladly share your kind words with Debbie at LoLoan. We completely understand how the very rainy weather affected your stay. While it was unfortunately beyond our control, we were glad that buggy transport and the early check-in and late check-out arrangements were helpful. At the same time, we sincerely apologize for the mishap that have happened during your stay. As it was certainly not the expectation that you are accustomed to, and we truly appreciate you bringing this to our attention. Thank you as well for your honest comments about breakfast, WiFi, and ease of access. Your feedback is important to us and helps us improve. We genuinely hope to have the pleasure of welcoming you back to Raffles Bali again — hopefully next time with sunshine so you can fully enjoy everything the resort has to offer. Sincerely, Fernando Lehmann Quality and Room Division Manager

Other web-users rate our hotel

  • 92 reviews 9.4/10 Location
  • 277 reviews 9.4/10 Room
  • 386 reviews 9.3/10 Service
  • 183 reviews 9/10 Food
  • 134 reviews 9.1/10 Amenities
  • 133 reviews 9.8/10 Vibe
  • 35 reviews 6/10 Value
  • 32 reviews 9.3/10 Breakfast

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