Dear Mr. Joseph I. C. W., Warm greetings from Raffles Bali in Jimbaran Bay. Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you enjoyed the spacious design of your villa, particularly the private pool and cabana, and that our team made you and your partner feel well cared for throughout your stay. It is always rewarding to know that the personal attention of our team contributed positively to your experience. We also appreciate your feedback on the various facilities and dining experiences, including Loloan, Rumari, and Writer’s Bar. Your comments are valuable in helping us understand where we can continue to improve, particularly in areas such as our fitness centre and breakfast offerings. Thank you again for choosing Raffles Bali and for taking the time to share your thoughts with us. We hope you and your partner left with fond memories of your time in Jimbaran Bay, and we would be delighted to welcome you back for another memorable stay. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Xiang W., Greetings from Raffles Bali! Thank you for sharing your experience with us. We were happy to hear that you and your family enjoyed your time at the resort, particularly the privacy of your villa, the swimming pool, and the warm service from our team. We were especially pleased to see Jerikho mentioned in your review and will be sure to share your kind words with him. We also appreciate you sharing your feedback on the aspects of your stay that could have been better. Your comments are important to us and help us understand how we can continue to improve the experience we offer our guests. It was lovely having you and your family with us, and we hope you take home many happy memories of your time together in Bali. We would be delighted to welcome you all back to Raffles Bali whenever your travels bring you this way again. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Marielette Z. P., Warm greetings from Raffles Bali! Thank you for sharing such lovely feedback with us. We are so pleased that your stay was the perfect, relaxing end to your Bali holiday. It is wonderful to hear that you enjoyed the comfort and cleanliness of your villa, the refreshing pool, and especially your dining experiences at Rumari and breakfast. We are also delighted that you had such a wonderful time at the spa. Apri will be especially happy to receive your kind mention. We will also share your appreciation with Andry, Naufal, Hanung, Bernadine, Nick, Ana, Dilla, and Dede. It is lovely to know that each of them contributed to your stay in their own way, whether through attentive care, a fun tour, or simply a good conversation along the way. These personal moments are what make a stay truly special, and we are glad you experienced them during your time with us. Although your stay was short, we are happy that you were able to enjoy so much of what Raffles Bali has to offer. Thank you for your continued support as an ALL Platinum member. We hope to welcome you back again for a longer visit, with more time to relax and enjoy the villa, dining, and spa at your leisure. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Ling X. Warm greetings from Raffles Bali! Thank you for sharing your experience with us. We were happy to hear that you and your family enjoyed your time here, especially the views from your private pool, the beach, and the resort pool. It was also lovely to know that breakfast was a highlight of your stay and that our butler team and the late checkout helped make your holiday more relaxing. We appreciate you sharing your thoughts on the fruit selection, spa experience, and ALL membership benefits. Your feedback is important to us, and we value the opportunity to understand what matters most to our guests. We are sorry that some aspects of your stay, particularly the cleanliness and Wi-Fi connection, did not fully meet your expectations. We understand how much these details can affect the comfort of a holiday, especially when travelling with family, and we will share your feedback with the relevant teams for their attention. Thank you again for your honest feedback. We are glad that you enjoyed many parts of your stay, and we hope to have the pleasure of welcoming you and your family back to Raffles Bali for another relaxing and enjoyable holiday. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Mpho A. C., Warm greetings from all of us at Raffles Bali! Thank you for sharing your lovely feedback with us. Your words, especially “you will be seeing me soon,” brought a smile to our faces! We are so happy to know that you had such a wonderful stay and left with such fond memories. We were especially glad to read your kind words about Seva. It is lovely to know that he took such good care of you and went the extra mile to arrange the videographer. We will be sure to share your appreciation with him, as we know it will mean a lot to him. Thank you also for letting us know about the television and the difficulty you had watching sports. We appreciate you bringing this to our attention and will share it with the relevant team. We look forward to seeing you again soon and welcoming you back to Raffles Bali for another wonderful stay! Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Allison A. M., Greetings from Raffles Bali in Jimbaran Bay. Thank you for sharing your experience with us. We were happy to hear that you enjoyed our restaurants and felt well taken care of by our team. We will be sure to pass along your kind words to Thomson, who will be pleased to know that he made a positive difference to your stay. We also appreciate your honest feedback about the booking experience. We understand that clear information and reasonable fees are important when making arrangements for a stay, and we are sorry that this part of your experience left you disappointed. Your comments are appreciated and will be shared with the relevant team. Thank you again for your feedback. It was a pleasure having you with us, and we hope to welcome you back to Raffles Bali for another enjoyable stay. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Yu T., Thank you for taking the time to tell us about your experience at the Raffles Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedbacks are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Uthumporn W., Greetings from Raffles Bali in Jimbaran Bay. Thank you so much for taking the time to share such a heartfelt review. We were genuinely happy to hear that your experience at Raffles Bali had been such a special one and that you had enjoyed everything from the comfort of your stay to our dining, wellness, and leisure experiences. What touched us most was your kind message about our team. Knowing that their warmth, care, and attention had made you feel happier meant so much to us. We will certainly share your words with the team, as it is always wonderful for them to know that their efforts had made a real difference to a guest’s stay. We were also pleased to know that you felt well recognized as an ALL member and enjoyed the different experiences throughout the resort. It was a pleasure having you with us, and we truly hoped to welcome you back to Raffles Bali in the future for another stay filled with the same warmth and care. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Joanne L. H., Greetings from Raffles Bali in Jimbaran Bay. Thank you so much for taking the time to share your experience with us. We were genuinely delighted to hear how much you enjoyed your stay and that the Presidential Villa, with its beautiful ocean views and generous space, made your time at Raffles Bali feel so special. It was lovely to hear you describe the resort as paradise. Your kind words about our team meant a great deal to us. We were especially happy to see Sila, the butler mentioned by name, and we will certainly share your compliments with him. Knowing that he had taken such good care of you and your friends will mean so much to her. We were also pleased to hear that you enjoyed the beautiful surroundings and found the villas, grounds, and spa so well cared for. It was truly a pleasure having you with us, and we hope to see you again at Raffles Bali for another special stay in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Henry T. J., Greetings from Raffles Bali in Jimbaran Bay. Thank you for sharing your experience with us. We were so happy to hear that you enjoyed your family stay and that the combination of our surroundings and genuine hospitality made it a memorable one. We were especially pleased to see your kind mention of Ms. Hanung, the butler. We will certainly share your appreciation with her, as it will mean a lot to know that her care as your butler helped make your stay more enjoyable. It was a pleasure having you and your family with us, and we sincerely hoped to welcome you back to Raffles Bali for another wonderful stay in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Serge J. J. M. F., Greetings from Raffles Bali in Jimbaran Bay. Thank you for sharing such a thoughtful review. We were delighted to hear how much you appreciated the setting, attention to detail, and the care shown by our team throughout your stay. Your kind words about our culinary experience, including the presentation and sourcing of our ingredients, were especially meaningful to us. We were also very happy to hear that you enjoyed the design and atmosphere of your villa, as well as the sense of harmony throughout the resort. Your lovely mention of our breakfast team member was particularly appreciated, and we made sure your compliments were shared with the team. We also appreciated your feedback regarding the booking confirmation process. While we were pleased that the booking experience itself was straightforward, your comments were valuable and highlighted an area where we could improve. It was a pleasure having you with us, and we hoped to welcome you back to Raffles Bali for another memorable stay. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Suyi J., Greetings from Raffles Bali in Jimbaran Bay. Thank you for sharing your experience with us and for the wonderful 100/100 rating. We’re really happy to hear that you had such a good stay and that our team took good care of you throughout your time with us. It’s great to know you enjoyed the villa, breakfast, butler service, treatments, and the other experiences during your stay. We’re also pleased to hear that you felt well recognised as an ALL Gold member. It was lovely having you and your partner with us, and we hope to welcome you back to Raffles Bali whenever your travels bring you to Bali again. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Benjamin L. N., Greetings from Raffles Bali in Jimbaran Bay. Thank you for taking the time to share your experience with us. We were truly happy to hear that our team made your honeymoon such a special and memorable occasion. Knowing that you felt well cared for and enjoyed the genuine attention from our team meant a great deal to us. We were also delighted by your kind words about our culinary team, breakfast service, and bartenders. We shared your compliments with them, and they were very happy to know that they had been part of such a wonderful experience. It was a pleasure to have welcomed you for such an important celebration. We sincerely hoped to have the opportunity to welcome you back to Raffles Bali for many more special anniversaries in the years ahead. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Evelyn G. J., Warm greetings from Raffles Bali in Jimbaran Bay. It was a real pleasure to read your lovely feedback and to know that you enjoyed the privacy and beauty of your villa, the peaceful pool surroundings, and our breakfast. Thank you for taking the time to share not only what you enjoyed, but also the thoughtful details that could have made your stay even better. We truly appreciate you pointing out the small details where we could have been more attentive. Your comments regarding the daily ice bucket replenishment, room servicing while you were at breakfast, and the lighting and cleanliness of the lampshade are well noted. These small touches can make a meaningful difference to a stay, and we will certainly share your feedback with the relevant teams. We are also grateful for your continued trust as a Gold member of ALL and for your kind recommendation of Raffles Bali. It means a great deal to know that, despite the areas where we could have been more attentive, you still had an overall wonderful experience with us. We hope to have the pleasure of welcoming you back to Raffles Bali and making your next stay even more seamless, peaceful, and memorable. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. J., Thank you for sharing such a lovely note about your recent family stay with us. It is wonderful to hear that you had a truly enjoyable time and, most importantly, that our team helped make your stay a memorable one. Seeing the team receive a perfect score from you is especially meaningful to us. We always hope that the care and genuine warmth of our people are what guests remember most when they leave Raffles Bali, and your kind words are a wonderful encouragement to everyone. We hope you and your family took home some beautiful memories from your time with us, and we very much look forward to welcoming you back to Jimbaran Bay in the future. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Melissa J. V., Thank you for taking the time to share such a heartfelt reflection on your first stay at Raffles Bali. It is truly special to know that your introduction to Raffles was filled with so many memorable moments, from the warm welcome at the airport to the effortless farewell. We are delighted that you felt genuinely cared for throughout your stay and that the atmosphere of the resort allowed you to slow down, relax and enjoy the beauty of Jimbaran Bay together. A very special thank you for mentioning Chris the butler. His thoughtful and attentive approach clearly made a meaningful difference to your experience, and we will be sure to share your kind words with him. We are equally pleased that our breakfast and housekeeping teams contributed to the sense of comfort and care you experienced throughout your stay. Your husband Paully’s belated birthday celebration sounds like a particularly special moment, and we are so happy that the private BBQ was made personal and memorable for both of you. And, of course, we love hearing about your daily moments at Writer’s Bar and those sunset Negronis — it sounds like you found your own little Raffles ritual during the stay. Thank you as well for your kind words about Henri and the personal recognition you received as an ALL Diamond member. These thoughtful connections are an important part of what makes the Raffles experience truly personal. Your words about our team being the heart of the experience are perhaps the greatest compliment we could receive. Thank you for trusting us with your first Raffles Bali stay, and for your wonderful recommendation. We very much look forward to welcoming you back and continuing the story of your Raffles Bali experience. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Linda A. , Thank you for sharing such a heartfelt reflection on your family stay at Raffles Bali. It is wonderful to know that your time with us became one of the highlights of your holiday in Bali. We are especially pleased that you and your family enjoyed the sense of privacy and tranquility of the resort, as well as the comfort and design of your villa. What means the most to us is hearing that our team made your family feel genuinely welcomed and well cared for. Creating those moments of ease and connection is at the heart of what we strive to do, and we are grateful to know that the warmth of our service left such a lasting impression. We also love hearing that the sunsets, peaceful surroundings and time together created memories that you will always remember. These are the moments that make a stay truly special. Thank you for your generous recommendation and for your kind words about the entire Raffles Bali team. We would be delighted to welcome your family back and hopefully give you even more reasons to stay a little longer next time. Warm regards, Fernando Lehmann Quality and Room Division Manager