Mercure Kuta Bali 4 stars

Customer review rating (ALL Rating) 4.9/5 97 reviews

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Description

Hotel extras

  • Prime location on the beachfront of the famous Kuta Beach

  • Infinity Swimming pool and Spa with Kuta ocean view

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Newly refurbished Superior rooms

  • Treat your kids to all-inclusive kids' menus and activities (10am to 4pm) with MyKids package

Our accommodation(s)

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Hotel location

Mercure Kuta Bali

Jalan Pantai Kuta 10 X, Br Pande Mas
80361 KUTA
Indonesia

GPS:-8.72085, 115.169742

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

ALANG ALANG RESTAURANT

On the 4th floor, the thatched roof is reminicent of a traditional Balinese village. With fantastic views over Kuta Beach, the restaurant offers a unique menu of a mix of Asian and western food. Dinner is a buffet style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  97 reviews

TripAdvisor Rating  3.5/5  1,809 reviews

Traveling with family

TripAdvisor rating 5.0/5

Passport08777554257 TripAdvisor review

the room is clean, the service is very good and friendly. The breakfast is very delicious!! I really like it, my family also likes it! The swimming pool is big, very satisfying to swim there. There is a beautiful view from the hotel room. And there are lots of plants that make the hotel air fresh and cool! I really like it

Dear Value Guest, Thank you so much for your wonderful review! We’re thrilled to hear that you and your family enjoyed your stay with us. It’s great to know that you appreciated the cleanliness of the room, the friendly service, and the delicious breakfast. We’re also happy to hear that the swimming pool and the beautiful view added to your enjoyment, and that you found the hotel’s greenery to be refreshing. Your kind words mean a lot to us, and we’re so pleased that we could contribute to making your family trip memorable. We hope to welcome you and your family back to Mercure Kuta Beach Bali for another enjoyable stay in the future. Sincerely, Management

Very pleasant stay !!!

Customer review rating 5.0/5

Tomasz G. Couples - Confirmed reviews ALL

Location is good, although traffic was always horrible. What was the best is staff and their over and beyond great hospitality. From amazing front desc interaction to cleaning crew and restaurant staff. Your people are the gold of this property. Room was nice, not the newest property but very well maintained.

Considering Considering…

TripAdvisor rating 3.0/5

meyung TripAdvisor review

A shout out to Ms. Ardi, Reception desk specialist: she is a ray of sunshine on a rainy day! This exception withstanding, Mercure Kuta beachfront hotel which is being touted as a four-star establishment is of a lesser quality than any well tended 3-star resort in Ubud. Good thing we only stayed for one night. Blah blah through and through.

Dear Meyung, Thank you for taking the time to share your feedback. We are delighted to hear that Ms. Ardi made a positive impression on you! She truly is a valued member of our team, and we will be sure to pass on your kind words to her. We are, however, sorry to hear that your overall experience did not meet your expectations. Our aim is to provide excellent service and a comfortable stay for all our guests, and we regret that we did not fully achieve that during your visit. We appreciate your honesty and will use your comments as an opportunity to assess and improve the areas you’ve mentioned. We are constantly working to maintain and enhance our services and facilities, and your feedback is invaluable in helping us move forward. Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back to Mercure Kuta Beach Bali in the future for an improved experience. Sincerely, Management

Great location, great service and great value massage!

TripAdvisor rating 5.0/5

MCai Solo travel - TripAdvisor review

Returning to this hotel for the first time after Covid, I was pleasantly surprised that service level has improved greatly and rooms are kept in good conditions. Am honoured to have to opportunity to meet Winda and she’s been a very great help with her recommendations and is definitely an asset for the hotel. Everyone else from the Front Desk to Bartender could not have been any nicer. Great job, team Mercure Kuta!

Dear MCai, Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed our great location, service, and massage offerings during your stay. We are especially happy to hear that you noticed the improvements in service levels and room conditions since your last visit. Your kind words about Winda and our team mean a lot to us. We’re proud to have her as part of the team, and we’ll be sure to pass on your compliments to her, as well as to the rest of our staff. It’s great to know that everyone from the Front Desk to the Bartender contributed to making your stay even more enjoyable. We truly appreciate your recognition of our efforts. Thank you again for your kind review, and we look forward to welcoming you back to Mercure Kuta Beach Bali for another memorable stay. Sincerely, Management

TOP SERVICE - MOST VALUED STAY

Customer review rating 5.0/5

C. Couples - Confirmed reviews ALL

1. All your staffs were very friendly and non-discriminative. Always full of smiles and warmth. 2. Check-in and check-out was super easy and efficient, your staff was very helpful. 3. Room was very clean. I am a little bit particular on cleanliness and have read tonnes of reviews from other hotels before deciding on Mercure Kuta. I am so pleased with the comfort and cleanliness of the bed (no stains whatsoever). Toilet was very clean. 4. I especially appreciate the warm welcome from the complimentary drinks and snacks. 5. Breakfast was satisfying and staffs were fully on standby and very very efficient. For all the reviews above, I would love to visit Mercure Kuta again.

Dear C. CHARMAINE, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. Thank you very much for your thoughtful and detailed feedback. We are truly delighted to hear that you had such a positive experience with our staff, and that you appreciated the efficient check-in/check-out process, the cleanliness and comfort of your room, as well as the complimentary drinks and snacks. It is also wonderful to know that you were satisfied with our breakfast and the attentive service provided by our team. Your kind words mean a lot to us, and we would be honored to welcome you back to Mercure Kuta Beach Bali for another exceptional stay Sincerely, Management

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Other web-users rate our hotel

  • 1,123 reviews 9.6/10 Location
  • 2,011 reviews 8.3/10 Room
  • 1,978 reviews 9.5/10 Service
  • 25 reviews 8.2/10 WiFi
  • 1,041 reviews 8.9/10 Amenities
  • 847 reviews 8.5/10 Cleanliness
  • 551 reviews 8.8/10 Vibe
  • 403 reviews 7.7/10 Breakfast

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