Mercure Kuta Bali 4 stars

Customer review rating (ALL Rating) 4.8/5 56 reviews

Jalan Pantai Kuta 10 X, Br Pande Mas, 80361 KUTA, Indonesia

Hotel extras

  • Prime location on the beachfront of the famous Kuta Beach

  • Infinity Swimming pool and Spa with Kuta ocean view

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Newly refurbished Superior rooms

  • Treat your kids to all-inclusive kids' menus and activities (10am to 4pm) with MyKids package

ALLSAFE approved hotel

Hotel location

Mercure Kuta Bali

Jalan Pantai Kuta 10 X, Br Pande Mas
80361 KUTA
Indonesia

GPS:-8.72085, 115.169742

Telephone +62 361 767411

Fax +62 361 767417

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ALANG ALANG RESTAURANT

On the 4th floor, the thatched roof is reminicent of a traditional Balinese village. With fantastic views over Kuta Beach, the restaurant offers a unique menu of a mix of Asian and western food. Dinner is a buffet style.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  56 reviews

TripAdvisor Rating  3.5/5  1,699 reviews

Old hotel not at Mercure standards

TripAdvisor rating 1.0/5

lilytho Couples - TripAdvisor review

We stayed for a couple of days in this hotel but even if the staff is really nice and polite, the hotel itself is far from being at Mercure standards. It s very noisy, close to the a busy road, the breakfast is very average, the building is old and not well maintained. We are coming almost every month to Bali and that s the first time we are so disappointed. I would not recommend this place

Dear Mr/s. lilytho, We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing. We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one. Best regards, Tony Andrianto General Manager

Enjoyed the stay.

Customer review rating 4.5/5

Rick. Solo - Confirmed reviews ALL

Nice room. Good view over swimming pool Nice food. Friendly staff. Hotel good location.

Dear PATRICK D., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto, General Manager

Well Located

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Nice place to stay...very strategic location and love the infinity pool

Dear W., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Excellent stay - again!

TripAdvisor rating 5.0/5

outofthelight Solo travel - TripAdvisor review

My fourth stay at Mercure Kuta Bali, and this is the first time they get a - very well deserved - review. Mercure Kuta Bali has been my go-to-hotel in Kuta to get closer to the busier parts of Bali after more relaxed resort-days in Nusa Dua. And they have always delivered. I was so lucky to be recognized as a returning guest and received an upgrade to a room on their top floor - with sea view and excellent access to the roof-top pool. I cannot thank the General Manager Tony and the lovely staff at reception and by the pool enough for what became a very lovely stay! I was very happy to see that they had both refurbished parts of the hotel during, and maintained the level of service after, the pandemic. If I could wish for something, it would be a reintroduction of some foreign wines and drinks by the pool (but I understand this is challenging given Indonesia’s alcohol policies). I would also love it if the window in the bath-room had a curtain instead of being covered by film - hopefully that can be part of their next renovation :-) I certainly hope to be back soon!

Dear Mr/s. outofthelight, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Rainwater flooded inside the room; Aircon not working

Customer review rating 1.0/5

J. Families - Confirmed reviews ALL

Booked this for a family trip; The rainwater flooded inside the room that we had to ask housekeepers to wipe the floor; Dinner plan was delayed and cancelled due to this; Aircon was not working;

Dear HUTOMO J., Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Tony Andrianto, General Manager

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Other web-users rate our hotel

  • 263 reviews 9.2/10 Location
  • 371 reviews 6.9/10 Room
  • 312 reviews 8.6/10 Service
  • 18 reviews 5.4/10 WiFi
  • 171 reviews 6.2/10 Cleanliness
  • 138 reviews 6.2/10 Breakfast
  • 122 reviews 4/10 Comfort
  • 61 reviews 6.6/10 Value

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