Mercure Kuta Bali 4 stars

Customer review rating (ALL Rating) 4.8/5 82 reviews

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Description

Hotel extras

  • Prime location on the beachfront of the famous Kuta Beach

  • Infinity Swimming Pool and Ginger Spa with Kuta Beach View

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Right next to numerous dining, nightlife entertainments and shopping areas

  • Treat your kids to all-inclusive kids' menus and activities (10am to 4pm) with MyKids package

Our accommodation(s)

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Hotel location

Mercure Kuta Bali

Jalan Pantai Kuta 10 X, Br Pande Mas
80361 KUTA
Indonesia

GPS:-8.72085, 115.169742

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

ALANG ALANG RESTAURANT

On the 4th floor, the thatched roof is reminicent of a traditional Balinese village. With fantastic views over Kuta Beach, the restaurant offers a unique menu of a mix of Asian and western food. Dinner is a buffet style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  82 reviews

TripAdvisor Rating  3.7/5  1,842 reviews

Customer review rating 5.0/5

Mumtaz H. Families - Confirmed reviews ALL

It was a fantastic stay. Well located in front of Kuta Beach. Closer to supermarkets and restaurants. The staffs were very welcoming and the hospitality was great. Breakfast is decent and could be improved a bit. Swimming pool at terrace overlooking the sea is the best highlight of this property.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

Customer review rating 3.5/5

S. S. Families - Confirmed reviews ALL

Lokasi ok krn didaerah kuta yg terkenal macet, wifi sangat lemah, breakfast kurang variasi krn setiap hari menunya hampir sama dan rasanya kurang mantap. Kuallitas kamar dan kebersihannya ok.

S. SOEDJOKO yang terhormat, Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di Mercure Kuta Bali. Kami menyesal bahwa Anda mengalami hal yang tidak memenuhi harapan Anda; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Di Mercure, kami berusaha memberikan layanan yang lebih baik kepada setiap tamu; oleh karena itu, umpan balik Anda sangat penting bagi kami. Kami yakinkan Anda bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami berterima kasih atas kesediaan Anda membagi keprihatinan Anda kepada kami dan kami berharap agar Anda memberi kami kesempatan untuk melayani Anda lebih baik dalam waktu dekat. Hormat kami, Manajemen

Customer review rating 5.0/5

Dewi P. P. Families - Confirmed reviews ALL

Rekomended utk yg mau ke bali dekat pantai

Pengunjung yang terhormat, Terima kasih atas ulasan yang baik tentang hotel kami. Kami senang bahwa Anda telah menikmati kunjungan Anda dan kami berharap akan segera berjumpa dengan Anda lagi. Dengan hormat, Manajemen

Customer review rating 5.0/5

Tanja G. Solo - Confirmed reviews ALL

Ich hatte einen sehr guten Aufenthalt in Kuta! Das Zimmer war sauber und das Personal außerordentlich freundlich, zuvorkommend und Hilfsbereit. Die Lage und der Preis sprechen ebenfalls dafür.

Sehr geehrter Herr G. // Sehr geehrte Frau G., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Kuta Bali. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

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TripAdvisor rating 3.0/5

Alvin_Tan_1971 TripAdvisor review

I’m an Accor Platinum and have spent many nights in various Mercure properties but this has to be one of the worst! Hotels dated and not well maintained. Room taps are shaky; towels are not very clean. The swimming pool is a joke. No welcome or amenities for Platinum members. I booked 3 rooms from 8-14 June but I think I will love my family to Hard Rock next door sometime today.

Dear Alvin, Thank you for staying with us and for your continued loyalty as an Accor Platinum member. We greatly value your feedback and are truly sorry to hear that your recent experience did not meet your expectations. We regret the impression you received regarding the condition of the hotel and room facilities. Please rest assured that your concerns about the maintenance of the room, cleanliness of towels, and swimming pool condition have been shared with the respective departments for immediate review and corrective action. Regarding your Platinum membership recognition, we’re especially sorry to hear you felt it was overlooked. We did prepare a welcome setup in one of the rooms, including a fruit basket and personalized letter, as part of your member benefits. We apologize if this was not clearly communicated or did not meet your expectations, and we will certainly review our internal coordination to ensure this is handled more effectively in the future. We understand and respect your decision, though we are saddened to learn you considered moving your family to another property during your stay. Should you choose to give us another opportunity, we would be grateful for the chance to provide you with the warm, high-standard experience you rightfully expect as a valued Accor Platinum member. Sincerely, Management

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Other web-users rate our hotel

  • 937 reviews 9.6/10 Location
  • 1,431 reviews 7.6/10 Room
  • 1,297 reviews 9.3/10 Service
  • 17 reviews 7.5/10 WiFi
  • 612 reviews 7.6/10 Cleanliness
  • 432 reviews 4.4/10 Comfort
  • 377 reviews 7.3/10 Breakfast

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