Mercure Kuta Bali

Information message

Mercure Kuta Bali 4 stars

TripAdvisor rating 3.5/5 1,666 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Prime location on the beachfront of the famous Kuta Beach

  • Infinity Swimming pool and Spa with Kuta ocean view

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Newly refurbished Superior rooms

  • Treat your kids to all-inclusive kids' menus and activities (10am to 4pm) with MyKids package

Hotel location

Mercure Kuta Bali

Jalan Pantai Kuta 10 X, Br Pande Mas
80361 KUTA
Indonesia

  • By plane

    NGURAH RAI At 5km / 3.11 miles - Shuttle paying

  • By boat

    BENOA HARBOUR At 10km / 6.21 miles

GPS:-8.72085, 115.169742

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ALANG ALANG RESTAURANT

On the 4th floor, the thatched roof is reminicent of a traditional Balinese village. With fantastic views over Kuta Beach, the restaurant offers a unique menu of a mix of Asian and western food. Dinner is a buffet style.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Kuta Bali

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.5/5  1,666 reviews

Great Location n View; food need take out

TripAdvisor rating 5.0/5

yeowhanxiang TripAdvisor review

Good Location hotel with Kuta beachfront; sometime road is crowded n packed, hotel need to consider open Backdoor from poppies lane. We are satisfied with the Frontdesk and Housekeeping team, only the Restaurant team need more improvement. Food so standard like motel, the Restaurant need to Raise their quality to face competition from Eateries around it

cool

TripAdvisor rating 5.0/5

AgustF6 Business - TripAdvisor review

comfy and clean,,,,good job,,,,food super, pool very excelent,,,, near beaches,,,,,,cozy place......willing return ,and faciliry awesome ,,,,near everywhere ,nesr airtport too,,,,,,coming back soon thank you

Very Good Location

TripAdvisor rating 4.0/5

hartawan_cheung TripAdvisor review

Stayed with families, and satisfied with their service, despite the breakfast was not excellent but we really understand during this hard situation. Located just opposite famous Kuta beach, and also Beachwalk Mall, really very good location with valued money. Great Job Mercure Kuta Bali

Comfort & Location

TripAdvisor rating 5.0/5

jefriputra Business - TripAdvisor review

All Hotel Facility Comfort, enjoyable place for Business or for Family Vacation and Very nice location in Kuta Beach and near to go to any where to look all beautiful things in Bali. Hopefully Mercure Kuta Bali always keep the service and cleanliness for the comfort place in Bali

good location

TripAdvisor rating 3.0/5

HenryLie TripAdvisor review

we stay for 4 nights, and think the hotel is so so. know the situation they must reduce the staff, but think still acceptable. the breakfast is no separation from smoking and non smoking area and its really bothering us. when we check in, we got a smelly room, and we complain and ask to change room.

Dear HenryLie, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Good location omly

TripAdvisor rating 1.0/5

hadi198424 TripAdvisor review

the hotel has good location only opposite the beach and near the restaurants but the hotel room sizes are some how small and the service isn't that good according to mercure brand the breakfast was so poor that days

Dear hadi198424, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

My place in Bali

TripAdvisor rating 5.0/5

jcoolorange TripAdvisor review

I have been staying with the beautiful people of Mercure Bali Kuta for many years now and would not hesitate to recommend its beauty from the rooftop pool to the breakfast buffet, so delicious !! I know as a long time guest i can only give you my opinion regarding my stays , but each time i have stayed i have met new guests who have had similar enjoyable experiences on their stays and also made a number of lifelong friends from all around the world. The staff here are world class in service for their guests, they are so beautifully going about their tasks in the respectful Balinese way, and should be commended for it , I will be a guest here as long as I can travel , Thank-you Management and long term staff I hope to see you soon

Dear jcoolorange, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Nice sunset view from roof top pool

TripAdvisor rating 4.0/5

SetiyoK1 Families - TripAdvisor review

Nicely located just across Kuta beach. Walking distance also to the mall. Do not forget to enjoy sunset frim ITS roof top pool as it directly heading toward west which we Will be able to see the sunset without any obstacles. Improvement needed on the room balcony seal as it was heavy rain during my stay and water ingress in to the room and flooded it.

Dear SetiyoK1, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. And your comment about our balcony seal will be follow up as soon as possible. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Very pleasant stay

TripAdvisor rating 5.0/5

mickmallah Friends getaway - TripAdvisor review

Very nice hotel, people were great and friendly, place was very clean. Only thing that could have been better is the breakfast Buffett could do with a bit more variety.Already planing to book there again with the family

Dear mickmallah, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Stayed few times but still not feel privileged

TripAdvisor rating 3.0/5

Agus H Families - TripAdvisor review

I stayed at this hotel several times but although I am Gold member I had to mention before I was greeted and given privileged. I was not given Gold welcome drink, and I had to ask the next day. Also Gold welcome drink do not entitle to hot drink. nor alcoholic. I was not completely satisfied.

Dear Agus H, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Best sopt in Kuta

TripAdvisor rating 4.0/5

DontRingMe Couples - TripAdvisor review

Love the 4th floor and the infinity pool, always love to stay here on my visits to Bali. Guests are welcomed and the staff are happy to please, always with a smile. Breakfasts are basic but a good selection, fruits, pastries etc

Dear Discover35579848560, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Pool is sensational!

TripAdvisor rating 5.0/5

k1nd1ll Families - TripAdvisor review

The view from the pool is sensational, breakfast had a good selection which rotated, rooms were smallish but quiet, clean & functional. No children’s activities as such so if you are hoping for sometime to yourself while the kids are in kids activities this is not the hotel for you. Would definitely stay again but would arrange a nanny for some me time.

Dear k1nd1ll, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Repeat Customer ...

TripAdvisor rating 5.0/5

BarbaraPrior Solo travel - TripAdvisor review

Love love love this property. Have stayed there 3 years in a row. Met people who have stayed there over and over again too. So that just speaks volumes .... when you keep going back ! The staff ensure the feeling of a hotel where solo women are safe and looked after. There were so many women travelling alone there - and had been back 3, 4 some even 10 times ! Well done everyone.

Dear BarbaraPrior, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Enjoyable stay

TripAdvisor rating 5.0/5

stephenj354 Friends getaway - TripAdvisor review

The hotel is close to retail shops, restaurants, Beachwalk shopping centre, Matahari department store, travel agencies, money exchange and directly opposite Kuta Beach. All the staff are extremely friendly. We had the delight of dealing with Kirana Dewi at check in, who subsequently popped up at breakfast time assisting the other staff. Room was adequate, extremely pleased that the modern bathroom did have a rain shower as advertised. We only dined at the restaurant for breakfast, which had a nice variety of food to choose from.

Dear stephenj354, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Hugely disappointing, pas pour les enfants

TripAdvisor rating 2.0/5

d0ugyd0ug Families - TripAdvisor review

We are very disappointed with Accord to do with this hotel. We have stayed with Accor hotels in Asia and in Europe, we especially loved the Ibis by Ho Chi Minh Airport, great manager however Mercure Kuta was a disaster, the glass deal turned out to be cheap spirits verging on being fake alcohol in their cocktails not quality spirits that you would expect by a 4 star hotel, the beers were stronger. The my kids deal was a waste too, they had no longer a bag of goodies for boys so they gave my 3 year old boy a pink pig with a ribbon, son unimpressed, the next day they said they would replace it with a car but when they saw the pig was dirty they wouldn’t swap it, we were unaware of a swapping agreement, we thought they were just going to give us the car and keep the pig as well. They was no real service, we never saw the manager on the premises. When we made a mistake to do with our booking, late checkout, they said they wouldn’t reimburse us or offer an exchange. This Mercure truly gives Accird a bad name and I would recommend that Accord retrains the hotel Management to do with pleasing their loyal customers. Also the photos were really deceiving, the pool is on the roof.

Dear d0ugyd0ug, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Just for the fantastic location

TripAdvisor rating 3.0/5

Hot100 Friends getaway - TripAdvisor review

I came to stay here just for the night. I am aware that this is a pretty old resort. Only good thing is it's location. It's right at Kuta beach with shops, malls and many interesting people to see. Cleanliness in general ok stage. Smallish room with weird sized balcony overlooking the courtyard. Not pretty because I got the level 2 room and its noisy too as my room was rocated just above the reception. Breakfast was on a small tight area on level 4. Rice porridge was salty - I thought it was supposed t be tasteless because we need to add the other needful stuffs such as eggs, soup and condiments to make it savory. Chicken dish was bland. Above this, the service staff were fabulous. Pillows in room were large, new and fluffy. Fantastic.

Dear Hot100, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Good, but need for improvement

TripAdvisor rating 4.0/5

johannitarpramadi Couples - TripAdvisor review

I stay 3 days 2 night in Mercure Kuta beach with the hope this is good hotel to stay since it is near the beach and Bali known for the hospitality. the room is very good, clean and well maintain. what need to be improved is in the front desk, the staffs there are working mainly for working, not trying to reach and supportive to the customer. As the front line of the hotel, sincerity, is important, and customer also feel, how they were treat. Sometimes no one is there and to call the receptionist from room also took sometimes to get answer. May be Management needs to add some staffs in Front Desk. Staffs in other area is quite good. Location of Mercure is an excellent location, so maintaining good service is something needs to be done.

Dear johannitarpramadi, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Great stay

TripAdvisor rating 5.0/5

NA N Couples - TripAdvisor review

Spend the last night in Bali at Mercure and loved the hotel, the hotel surroundings especially the pool area which has got a great view of the beach and ocean. The location of the hotel is also convenient for exploring the area on foot. The room is spacious and very comfortable, only issue we had during our stay was that the water tap control came off and can't be closed. This was quickly rectified by the in house maintanence team. An overall memorable stay

Dear NA N, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

그저그런 호텔

TripAdvisor rating 3.0/5

jini2736 Couples - TripAdvisor review

The location of the hotel was good. The staff was very kind. Thank you for handling the customer's inconvenience. I loved the view of the pool. The breakfast menu was bad. Next time I visit Kuta, I will visit again.

Dear Jini2736, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto, General Manager

Service with a smile

TripAdvisor rating 4.0/5

rajigune Solo travel - TripAdvisor review

Very friendly and helpful staff, always with a smile. well located with beautiful view of the Beach and the sunset. Service staff were impressive specially as most of them were trainees. One night I went to the restaurant about 10 minutes before closing and stayed way beyond closing time to finish dinner. 4 staff stayed behind to serve me, and not a single glum expression.

Dear rajigune, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in KUTA