Mercure Kuta Bali 4 stars

TripAdvisor rating 3.5/5 1,635 reviews
Mercure Kuta Bali
See on a map
+ 25 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Prime location on the beachfront of the famous Kuta Beach

  • Infinity Swimming pool and Spa with Kuta ocean view

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Newly refurbished Superior rooms

  • Treat your kids to all-inclusive kids' menus and activities (10am to 4pm) with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • NGURAH RAIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
  • Golf course 9 holes
  • Clay tennis court (Nearby)
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Business centre

Hotel location

Mercure Kuta Bali

Jalan Pantai Kuta 10 X
Br Pande Mas
80361
kuta
indonesia

Tel: +62361767411

Fax: (+62)361/767417

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 5km / 3.11 miles - Shuttle paying

  • By boat

    BENOA HARBOUR At 10km / 6.21 miles

GPS :-8.72085, 115.169742

Our accommodations

Superior Double Bed (Up to 2 Adults & 1 Child)

  • Max. number of persons: 3
  • Area: From 25
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Twin Beds (Up to 2 Adults and 1 Child)

  • Max. number of persons: 3
  • Area: From 25
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Double Bed (Up to 2 Adults & 1 Child)

  • Max. number of persons: 3
  • Area: From 27
  • Views: Garden side *

* Subject to availability

Deluxe Twin Beds (Up to 2 Adults & 1 Child)

  • Max. number of persons: 3
  • Area: From 27
  • Views: Garden side *

* Subject to availability

Deluxe Double Beds Balcony (Up to 2 Adults & 1 Child)

  • Max. number of persons: 3
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

Deluxe Twin Beds Balcony (Up to 2 Adults & 1 Child)

  • Max. number of persons: 3
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

Deluxe Ocean View Double Bed (Up to 2 Adults and 1 Child)

  • Max. number of persons: 3
  • Area: From 28
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Ocean View Twin Beds (Up to 2 Adults and 1 Child)

  • Max. number of persons: 2
  • Area: From 28
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Refurbished Superior Double Bed

  • Max. number of persons: 2
  • Area: From 24
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Refurbished Superior Twin Beds

  • Max. number of persons: 2
  • Area: From 24
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Junior Ocean View Suite, 1 king-size bed (Up to 2 Adults and 2 Children)

  • Max. number of persons: 3
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

ALANG ALANG RESTAURANT

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

On the 4th floor, the thatched roof is reminicent of a traditional Balinese village. With fantastic views over Kuta Beach, the restaurant offers a unique menu of a mix of Asian and western food. Dinner is a buffet style.

Lunch

06:30 - 04:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOTUS LOBBY BAR

Photo non contractuelle / Strictly non binding

Situated on the 4th floor opposite the reception, the bar is surrounded by Lotus. Our experienced bartender serves a choice of snacks, cocktails, beers and wines from morning to night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNSET POOL BAR

Photo non contractuelle / Strictly non binding

Located on the 4th floor by the pool and restaurant, the Sunset Bar offers spectacular views of Kuta Beach.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 11

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Kuta Bali

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,070 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,635 reviews

Amazing, have stayed there 4 times and will always stay there. Great hotel great team great food and facilities

Customer review rating 4.1/5

Anthony M. Friends - 02/12/2019 Confirmed reviews ALL

Great... really wished I could stay longer. Will be back for sure

Dear Anthony M., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Very good stay

Customer review rating 4.1/5

Anonymous Couples - 01/12/2019 Confirmed reviews ALL

I really like the service & room

Dear Moses S., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Wonderful stay

Customer review rating 4.1/5

Mohd S. L. Business - 30/11/2019 Confirmed reviews ALL

The hotel was great, from location to staff professionalism. A little more choice especially for Moslems will be most welcomed. Definitely a great stay. Enjoyed it a lot.

Dear Mohd Shehzad L. Abdullah, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Excellent

Customer review rating 4.1/5

Matthew Couples - 23/11/2019 Confirmed reviews ALL

We loved the stay everyone was very friendly. Thanks again

Dear Matthew H., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

The best mercure

Customer review rating 4.1/5

Ellen Families - 22/11/2019 Confirmed reviews ALL

Best on serve and best of view.nice to be there

Dear Ellen I., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

super

Customer review rating 4.1/5

Beata Couples - 20/11/2019 Confirmed reviews ALL

everything was so clean and modern bravo

Dear Beata S., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Space of tranquility in a sea of traffic mayhem

Customer review rating 4.1/5

David B. Couples - 15/11/2019 Confirmed reviews ALL

Really enjoyable stay,warm,helpful staff,especially ladies on reception and restaurant staff including trainees ,really enjoyed rooftop pool and restaurant.

Dear David B., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

excellent customer service

Customer review rating 4.1/5

S. Couples - 15/11/2019 Confirmed reviews ALL

we have enjoyed our stay with Mercure Kuta beach. Awesome friendly counter staff especially Ardi. The room was clean, comfortable and cosy. Will be back here if I ever visit bali again :)

Dear Hoo S., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Wonderful Relaxing experience

Customer review rating 4.1/5

The S. Families - 13/11/2019 Confirmed reviews ALL

We had a wonderful and relaxing holiday. Staff were excellent. The property was well located and the rooms clean well air-conditioned and comfortable.

Dear David S., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Best time i ever had

Customer review rating 4.1/5

Massimo C. Solo - 12/11/2019 Confirmed reviews ALL

These days at the Mercure Kuta Beach were the best I've ever had. A special thanks to all the staff, you all have been adorable, full of personality plus. You all deserve much kudos! Terima kasih banyak!

Dear Massimo C., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
Customer review rating 4.1/5

Karen W. Couples - 11/11/2019 Confirmed reviews ALL

Had a brilliant 5 night stay

Dear Karen W., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Had a lovely stay

Customer review rating 4.1/5

Jai M. Families - 07/11/2019 Confirmed reviews ALL

This was my first time staying at Mercure Kuta Bali Beach and I really enjoyed it. I had my 3 year old daughter with me on her first holiday and she loved it. Our room was nice and had a great view, the only issues were the lighting (some lights could only be turned off from the switch on one side of the bed which was super annoying) and also there was no bench to place your suitcase so it had to go on the floor which wasn't ideal. The pool area was absolutely amazing, we loved spending time there and although we only dined in the restaurant once, the food was delicious. I am an Accor employee (Talent & Culture Manager for Mercure & ibis Perth, AU) and therefore have a Heartist Bienvenue card. When I went to use it, it was a little bit of a hassle but all good in the end. The lobby area is stunning and the location of the hotel is perfect. The staff, particularly on checkout (a lady named Dewi) were friendly and welcoming. Overall I had a simply wonderful stay, I am already looking at booking my next trip and I will certainly be staying at Mercure Kuta Bali Beach again!!!

Dear Jai M., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Excellent

Customer review rating 4.1/5

Sumardi Business - 05/11/2019 Confirmed reviews ALL

Very good location and very comfortable hotel tonstay

Dear Sumardi E., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Great location

Customer review rating 4.1/5

Lee Couples - 02/11/2019 Confirmed reviews ALL

Nice hotel. Room 309 was a very comfortable room. Breakfast was on 4th floor in a lovely room and had plenty of selections. Roof top pool was fabulous as was the spa.

Dear Lee G., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

unpleasant room but kind staffs

Customer review rating 4.1/5

Yeon H. C. Families - 30/10/2019 Confirmed reviews ALL

After checked in when i stepped into the room there was an odd smells and i immediately needed to open the balcony door but it cause lots of mosquitoes to the room and we couldn't sleep well at night. ( also i found the dead mosquito on the mirror with blood ) toilet bowl makes sounds whenever we sit and stand up from it. it was really unpleasant staying with Mercure Kuta Bali. i'm sure i can find other hotel with CLEAN & Bigger room. i totally regret to choose your hotel, it was not worth staying at all.

Dear Yeon Hee C., Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager
Customer review rating 4.1/5

Geoffrey M. M. Couples - 28/10/2019 Confirmed reviews ALL

All staff where very warm and helping to make sure our stay was enjoyable

Dear Geoffrey M M., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

birthday ruined

Customer review rating 4.1/5

Jeni Friends - 23/10/2019 Confirmed reviews ALL

I specifically asked if i can stay at the upper floors, it’s a birthday trip i want to go smoothly, have to move next day, it was not ready at 2pm, we wasted the whole day just waiting to be moved. at check in i gave my credit card and they asked for my pin number. i am not stupid, it’s a confidential information! the room we were moved to had ants, we didn’t mind at first but then we both a cake and put it inside the refrigerator, the ants went inside the fridge and ruined my cake!! i complaint and they cannot move us because there is no room available. we have to wait again for the next day and given my already experience about moving to another room, telling us it will be ready but it won’t be, i said it’s ok we can stay as long as you do something about the ants and spray the room. oh the drain at the shower is clogged, i told them to fix it too. the next day we came inside the room and still greeted by ants, (i have a video of it still deciding to post it publicly)... I told them the girl answered, told her to come see!! and i think she avoided me and shift changed to a man. still can’t do anything because there are no rooms again!!! i said spray it and it seems that the housekeeping did not do it all!! and those men at housekeeping seems to just watch television whenever we pass by a room they are cleaning! the shower has molds it’s untidy, the toilet smells never cleaned! i said i will give another chance just put make sure to spray those ants away.. the next morning before we leave i said our room have ants, “yes yes yes, we know” not even apologetic for their mistake of not solving it in the first place!!! oh and the airport pick up was very bad! i had to activate my roaming just to call the hotel!!!!! we already paged for the driver twice because we could not find him!!! oh and we already paid for the room until late check out, we went out to shop in the morning and we were greeted nicely even when we came back the hotel key card does not work!! they already are familiar with our faces and they should have explained to us about the key!!! we had to wait about 10 mins before they assist us because they have to assist those checking in first!!! i wanted to scream don’t stay here!! go to another hotel!!! we were very tired and we still have to pack and we were wasting time at the front desk to be assisted!!! do we feel welcome?? we should have been able to cut in line or was assisted by someone else for the damn key!! this is my first stay at Accor hotels, it was very bad!! Outrigger had better customer service!! I should have chosen their hotel for my birthday vacation!!

Dear Jienifua K., Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Royal treatment

Customer review rating 4.1/5

Dimitrius C. Families - 20/10/2019 Confirmed reviews ALL

My daughter jasmin arrived prior to me and she was treated like absolute royalty, can not have asked for better service

Dear Jasmin C., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Very satisfied could find no faults.

Customer review rating 4.1/5

Pat M. G. Families - 20/10/2019 Confirmed reviews ALL

The service was excellent, food everything you wanted. Room very good and ultra clean.

Dear Patrick M., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

FUN

Customer review rating 4.1/5

Gita F. Couples - 18/10/2019 Confirmed reviews ALL

me and my husband are so happy to be at Mercure Kuta Bali. it has a good service and good food. We will go back there if there is a chance

Dear Gita F., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in kuta