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Mercure Bali Legian 4 stars

TripAdvisor rating 4.0/5 2,117 reviews
Mercure Bali Legian
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+ 21 Services
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Deluxe Room with Plunge Pool

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Close to restaurants, bars, shopping, and nightlife

  • Treat your kids to all-day Kids' Menu and Kids' Movie at Kids' Corner with MyKids package

  • Ancak Restaurant & Lounge serving international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Massage
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bali Legian

Jl Legian No 328
Legian Kelod Kuta
Kuta, Bali
80361
bali
indonesia

Tel: +623619386100

Fax: (+62)361/9386200

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 4km / 2.49 miles

GPS :-8.708029, 115.171947

Our accommodations

Superior King Bed

  • Max. number of persons: 3
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Twin Bed

  • Max. number of persons: 3
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe King Bed with Balcony

  • Max. number of persons: 3
  • Area: From 35m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Twin Bed with Balcony

  • Max. number of persons: 3
  • Area: From 35m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Family Room with 1 King Size Bed and Children Bunk Bed

  • Max. number of persons: 4
  • Area: From 40m²

Deluxe King with Plunge Pool

  • Max. number of persons: 3
  • Area: From 65m²
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Junior Suite, King Bed

  • Max. number of persons: 3
  • Area: From 40m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Executive Suite with Balcony

  • Max. number of persons: 3
  • Area: From 60m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

ANCAK RESTAURANT & LOUNGE

Type of cuisine: International

Located at Lobby level. Leading to the outdoor pool & famous Bali street shopping experience. Our chef proudly provides all-day dining. Chill out with a cold beer & lounge by the pool.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR AND WINE

Photo non contractuelle / Strictly non binding

The Lounge Bar is located near the lobby. Choose from our extensive selection of drinks and light snacks, as you enjoy the view of the garden at our lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOLE BAR & LOUNGE

Photo non contractuelle / Strictly non binding

Ideally located in a serene environment. Perfect for private functions, both internal and external groups are welcome. Our FB team & diverse Chef can tailor a function to your budget & taste.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 156 m²

  • Maximum capacity: 170 people

  • Maximum banquet capacity: 88 people

Find out more

Our guest reviews for
Mercure Bali Legian

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,851 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,117 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Horrible

TripAdvisor rating 4.0/5

dalavis Family - 11/01/2020 TripAdvisor review

Sadly while in Bali my nephew was injured in the hotel. While he was laying on the floor screaming in agony while waiting for the ambulance, one staff member videoed him while about 10 other staff members stood around watching him. When we asked for help, they just continued to stand by and watch. Disgusted in them

Our family had a great time in your hotel

Customer review rating 4.5/5

Anonymous Families - 09/01/2020 Confirmed reviews ALL

my Wife and I along with our two teenage daughters enjoyed our stay in your hotel the staff was always helpful and attentive. The facilities were great as well as the location as it made easy access to every thing by foot. We enjoyed the food in the restaurant with our buffet breakfasts and we also had a fantastic dining experience in the restaurant on New Years Eve night the food was great and we all loved the food art positioned throughout the buffet.

Comfortable and Peaceful hotel

Customer review rating 4.5/5

Anonymous Friends - 08/01/2020 Confirmed reviews ALL

Staff very friendly and provides excellent service. Enjoyed food and dining in hotel. Multiple pools and great location in Kuta.

Great location and helpful staff

Customer review rating 4.5/5

Laurence K. Friends - 07/01/2020 Confirmed reviews ALL

It was an enjoyable stay for us in Bali. We were very lucky to be upgraded to the room with a plunge pool and the room is spacious and clean. I was able to experience the meal and sap in the hotel and they were all great. I like their massage as that was so relaxed and comfortable. The price for SPA is reasonable as well. There is a convenience store and money exchanger just right across the street. I would highly recommend this hotel to all my friends who are going to Bali for holiday.

Policies Require Change

TripAdvisor rating 4.0/5

dannyzaneta Family - 07/01/2020 TripAdvisor review

Paid in full in advance. However as my credit card number had changed due to a fraudulent transaction, i had a different card numbers, my booking had to be cancelled and refunded and i repay hotel could not refund immediately unlike the deposit, so i know wait in hope i get back the payment i made 9 months before.

Extremely satisfied

Customer review rating 4.5/5

Brad D. Families - 05/01/2020 Confirmed reviews ALL

Customer service is amazing that,s why we keep coming back. 4th time this year 2019

A budget professional hotel

Customer review rating 4.5/5

Pradeep K. N. Families - 05/01/2020 Confirmed reviews ALL

A budget professional hotel where staff are well trained and kept minimum to reduce the room cost. The swimmimg pool water was heavily clorinated and was not clean specially the upper deck swimming pool. Please maintain it. The cost was too competitive. Thank you.

Unexpected welcoming experience.

Customer review rating 4.5/5

Noorazme N. Couples - 01/01/2020 Confirmed reviews ALL

Excellent! Staffs are friendly and amazing on fulfilling my last minute request for honeymoon deco in the room. They also gave me a complimentary cake saying happy honeymoon! Overall great hotel with excellent service and location wise in Bali. Thank you!

Dear Mr. Mohammad, Happy honeymoon for you & your partner! Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Awesome place to stay.

Customer review rating 4.5/5

Emilee Solo - 01/01/2020 Confirmed reviews ALL

Love the service and the restaurant is amazing.

Dear Ms. Emilee, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Great location.

Customer review rating 4.5/5

Tania M. Families - 31/12/2019 Confirmed reviews ALL

Very friendly staff, never a problem when requesting things - such as ice/bucket. So happy that my children were in the next room.

Dear Ms. Tania, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

It was good- hotel centrally located

Customer review rating 4.5/5

Claire E. Families - 30/12/2019 Confirmed reviews ALL

We moved up to Legian due to appointments and I do not like the area as very busy BUT the hotel was great for our needs

Dear Mr/s. E., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Good stay.

Customer review rating 4.5/5

Anthony N. Families - 29/12/2019 Confirmed reviews ALL

Hotel location is great. Room is spacious. The only problem is the shower in bathroom. It looks broken and not maintained, the water is leaking from the shower.

Dear Mr/s. Anthony, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. We deeply apologize for inconvenience caused by the shower area. Our Chief Engineering will follow up your feedback accordingly. Thank you for letting us know. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

My First Choice In Bali

TripAdvisor rating 4.0/5

Choong Wai S Solo travel - 28/12/2019 TripAdvisor review

As an ALL Gold member, been upgraded to a bigger room which is a corner unit, with a L shape balcony, the balcony is BIG! Love it. Needless to say, the location of the hotel is excellent! Not far from Kuta area, and not as noisy (happening) as Kuta area at night. And it is not far from Seminyak area too. Check In/ Out were smooth and quick, the front desk team was friendly, welcoming and helpful. Room was clean and well-maintained, housekeeping and maintenance team did a good job. The corner unit is quite near to the main road, can be "noisy" at night, but not an issue for me as I am not a light sleeper. Room was spacious (for the price), well furnished. Restaurant staff was friendly and efficient. Ordered a room service, I am sorry to say that the taste still have some room for improvement (to my liking). The fried rice was delicious but the dumpling soup was a failure to me (but, hey! just take it as an exotic Bali style dumpling soup). Overall, this was a very pleasant stay in the hotel. Have to take this opportunity to thank the team.

Dear Choong Wai S, Warmest Greeting from Mercure Bali Legian Thank you for being our ALL Gold member. We really appreciate your loyalty to our network. Thank you for sharing your great experience with us through TripAdvisor page. We are happy to hear such positive feedback and we are very grateful for your review of our property. I am delighted to hear that you enjoyed our great service extended by our professional staff. Thank you for sharing your feedback. We look forward to welcome you back, once again, to Mercure Bali Legian in the near future. Thank you for allowing us to turn your moments into memories. Best Regards, Melisa Guest Experience Manager gr@mercurebalilegian.com
Customer review rating 4.5/5

Anonymous Business - 27/12/2019 Confirmed reviews ALL

Room is clean and spacious. Staff is the best asset, they keep smiling and very friendly.

Dear Mr/s. Della, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

great stay

Customer review rating 4.5/5

Anonymous Business - 27/12/2019 Confirmed reviews ALL

great stay in Bali

Dear Mr/s. Maria, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Basic Hotel

TripAdvisor rating 4.0/5

JustinKWLee Couples - 27/12/2019 TripAdvisor review

Basic Hotel in the middle of Legian. Accessible to various food and shopping venues, either via a short walk or Grab. Being a Platinum ALL member, one would expect to receive the recognition, other than a courtesy welcome back and than you for being a loyal member. This gave way to a more intrusive individual by the name of Citra who was hell bent on ensuring that she caught us at every possible way to sell the Accor Plus program, including calling us in the room twice when we were resting. Breakfast in the main dining restaurant can only be best described as a decadent pile of food placed together. If one looks into the kitchen, clearly food hygiene standards are not enforced. The so called upgraded bedroom was ridden with bugs, fridge was not working but was replaced later. The bed was so old that there was a depression which made sleeping a painful experience. Asked the Front Office and Housekeeping to change the bed or put an extra bedding to reduce the depression in the bed but was never done throughout the 5 night stay. Frankly, we should have used the Pullman, about 500 metres down the street as this hotel leaves a lot to be desired, even for a loyal ALL guest.

Dear JustinKWLee, Warmest Greeting from Mercure Bali Legian Thank you for being our ALL Platinum member. We really appreciate your loyalty to our network. Thank you for choosing Mercure Bali Legian during your recent vacation in Bali. I have passed on and discussed your comments with the team who are saddened that you have not carried back amazing memories of your stay with us. I will most certainly share all your comments with the team; who will be delighted to hear your valued feedback. Thank you for your constructive criticism; it is very much appreciated. We look forward to a return visit in the future to allow us to make up for these shortfalls that you have highlighted in your review. Kind Regards Melisa Guest Experience Manager gr@mercurebalilegian.com

Near Kuta beach and good for holiday

TripAdvisor rating 4.0/5

smileholidaykdr Family - 27/12/2019 TripAdvisor review

I stay with my family, we have room with extra bed and upgrade to Balcony pool view as ALL member. and every morning, they offer me hot chocolate to my wife and child for free, very special, feel at home. Hotel is near Kuta beach, only 20 minutes from airport and not so traffic jam in legian/kuta area. Many shop, food/restaurant around hotel. I have diner in here, Duck Crispy is very good taste. They have 2 swimming pool, Rooftop is must try. only 1 thing that I suggest for hotel management, I find many ant in the toilet, but they already do pest control after I report it, very apreciate for this job. I recommend for family, honeymoon and couple holiday to stay in this hotel.

Dear smileholidaykdr, Warmest Greeting from Mercure Bali Legian Thank you for sharing your great experience with us through TripAdvisor page. We are happy to hear such positive feedback and we are very grateful for your review of our property. I am delighted to hear that you enjoyed our great service extended by our professional staff. Thank you for sharing your feedback. We look forward to welcome you back, once again, to Mercure Bali Legian in the near future. Thank you for allowing us to turn your moments into memories. Best Regards, Melisa Guest Experience Manager gr@mercurebalilegian.com

Good

Customer review rating 4.5/5

Anonymous Friends - 26/12/2019 Confirmed reviews ALL

Go find Melisa to solve your problem.

Dear Mr/s. Jossy D., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Good stay

Customer review rating 4.5/5

Rhi Families - 25/12/2019 Confirmed reviews ALL

The rooms are modern and clean but the fridge is definitely not cold! I did notice ( which happened to us) that when the cleaners didn’t want to clean rooms or whatever they were just adding a sign on the door saying they honoured the do not disturb sign when there wasn’t on any or even our room

Dear Mr/s. S., Warmest Greeting from Mercure Bali Legian Thank you for taking time to pass on your feedback on your recent visit with us. I am disappointed to see the rating you have given following your recent visit to our hotel. As a team, we always strive our best to provide a genuine and outstanding service. Following up your feedback about the fridge, we are using eco-friendly fridge for environmental issue. Your feedback is well delivered to our management team for further improvement. Also, for the Housekeeping service feedback, as policy followed by the team, they are not allowed to clean the room with do not disturb sign hang on the door. I will have further investigation with Executive Housekepeer related to your feedback. We deeply apologize for inconvenience happened to you. We wish to see you again in the future and you will reconsider us for your future stay. Feel free to drop an email to gr… and I will be very happy to assist your booking personally. Sincerely Melisa Guest Experience Manager gr…

Great stay at great price

Customer review rating 4.5/5

Ricky Solo - 24/12/2019 Confirmed reviews ALL

Breakfast is better than expected. Location is great surrounded by many mini market and restaurant. To be improved is TV channel, not easy to navigate. Other than that, everything is perfect.

Dear Mr. Ricky, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager
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