Mercure Bali Legian 4 stars

It’s always great and staff friendly and helpful. I always notice a slight musty or mouldy smell at the hotel - it’s been there for at least 3 years. In the air conditioning?

When we arrived there was a mistake with the room we had booked. The staff were extremely apologetic and changed our room to the request room straight away. all their services from pool and bar, restaurant and day spa were great and all the staff were amazing.

Friendly staff with good location . Felt pampered and secure. Will definitely return for another stay.

Well run hotel, eager to please guests. Good facilities and eateries and bars. Included breakfast is an adequate buffet. Happy hour is good value.

Location was good acessible to all our needs including laundry and supermarkets. The family room was clean,comfortable and spacious to accomodate me and my family. My kids love the room and pool so much!

Great staff, well accommodating! I’ve travelled throughout the world using Mercure and I have never met such friendly staff throughout the hotel.

I have stayed at Mecure Legian on previous occasions. Everything about this hotel is great. Two pools which l love, good breakfast very good location. I will definitely be returning.

Clean hotel, good facilities, good location

Great location, staff were always smiling and we were greeted by everyone all the time, breakfast was delicious.

Fantastic

I contacted the hotel on the 14/03/2020 via email to enquire how long it takes for the security deposit of $100 AUD takes to return to my account and no one has responded to my query. I am extremely disappointed in the lack of communication and service. I am yet to received the money back even though the money was processed back to our account on 10/03/2020. I will be taking this further.

Our check in process was smooth, our room looked smaller than the pictures but had an unnecessarily oversizes balcony. The bathroom had a decent amount of mould on top part of the sink. I wasn't keen on using the 'decorative' pillows as they looked filthy and every night we would place then on the ground and every day they were put back on the bed with the same covers. The shower is so poorly designed. Why does the door open INTO the shower with the shower head at the same end? For such a humid country, why is there no air conditioning in public spaces? Lobby and elevators to start with but what baffled me was the restaurant. So hot and sticky every morning for breakfast. I get that having the open doors to the pool is a nice effect, but the heat is uncomfortable. Another issue with the restaurant was the bees. I'm not sure what type of bee they are, but I am terrified of being stung as I am allergic, and everyday I saw other people concerned with them.

The hotel is walking distance to the beach, entertainment and shopping. The staff are very accommodating and provide typical Balinese friendship and hospitality. It is very relaxing to swim in either of the two pools and the breakfast/dining menu offers food to suit most tastes. Will definitely stay again on my next visit

The Mercure is in a great location and has wonderful staff who are always friendly and helpful.Our room was lovely and clean and a very good size. Breakfast was to die for with everything you could want! Overall the Mercure is a wonderful hotel in what I think the best location in Legian

Liked · Room was very comfortable and very clean. The breakfast was fantastic. Location was also great - only 60,000 rupiah cab ride to the international airport. Disliked · My little 7 year old was attacked by a 15 yo girl and 10 yo (?) boy in the pool where he was choked around the neck and pushed under the water. It was quite frightening and even more so because the lifeguard was not on the pool deck. I saw it happen and intervened. The parents of the other children were in the bar around the corner and could not even see the pool from where they were seated. More signage should be erected to insist on parents watching their children at all times in the pool.