Mercure Bali Legian 4 stars

Comfortable

Relatively good stay, rooms were cleaned everyday, hotel was close to Main Street which was awesome. Pools were great, staff very nice. Room was very small, expected bigger. Buffet breakfast was nice, however mostly same food everyday. Room service kept forgetting to give toilet paper and change our towels which we had to call reception for a few times.

Bathroom was not clean sheets not clean Towels gray in colour We had three rooms very in contestant with toiletries

We had the best stay at your hotel What made it the best was I left my purse in the ladies and didnt realize til 2 hrs later. Upon my return and search one of your staff members had returned it to the reception . With all monies in tack. What awesome staff you have :)

It was a short trip but the hotel has everything I need. It’s convenient and strategic location.

Buffet breakfast was amazing! Staff were so accommodating. We got the package that had money vouches and a free massage. The massage was easy to book in and get the money vouches for food and drink were always difficult to use and couldn’t be used with other specials like Happy Hour which was fine but not clear in the package

Nice stay

Sadly while in Bali my nephew was injured in the hotel. While he was laying on the floor screaming in agony while waiting for the ambulance, one staff member videoed him while about 10 other staff members stood around watching him. When we asked for help, they just continued to stand by and watch. Disgusted in them

my Wife and I along with our two teenage daughters enjoyed our stay in your hotel the staff was always helpful and attentive. The facilities were great as well as the location as it made easy access to every thing by foot. We enjoyed the food in the restaurant with our buffet breakfasts and we also had a fantastic dining experience in the restaurant on New Years Eve night the food was great and we all loved the food art positioned throughout the buffet.

Staff very friendly and provides excellent service. Enjoyed food and dining in hotel. Multiple pools and great location in Kuta.

It was an enjoyable stay for us in Bali. We were very lucky to be upgraded to the room with a plunge pool and the room is spacious and clean. I was able to experience the meal and sap in the hotel and they were all great. I like their massage as that was so relaxed and comfortable. The price for SPA is reasonable as well. There is a convenience store and money exchanger just right across the street. I would highly recommend this hotel to all my friends who are going to Bali for holiday.

Paid in full in advance. However as my credit card number had changed due to a fraudulent transaction, i had a different card numbers, my booking had to be cancelled and refunded and i repay hotel could not refund immediately unlike the deposit, so i know wait in hope i get back the payment i made 9 months before.

Customer service is amazing that,s why we keep coming back. 4th time this year 2019

A budget professional hotel where staff are well trained and kept minimum to reduce the room cost. The swimmimg pool water was heavily clorinated and was not clean specially the upper deck swimming pool. Please maintain it. The cost was too competitive. Thank you.

Excellent! Staffs are friendly and amazing on fulfilling my last minute request for honeymoon deco in the room. They also gave me a complimentary cake saying happy honeymoon! Overall great hotel with excellent service and location wise in Bali. Thank you!