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Mercure Bali Legian 4 stars

Customer review rating 4.5/5 6,079 reviews

ALLSAFE approved hotel

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Mercure Bali Legian
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+ 22 Services

Hotel extras

  • Deluxe Room with Plunge Pool

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Close to restaurants, bars, shopping, and nightlife

  • Treat your kids to all-day Kids' Menu and Kids' Movie at Kids' Corner with MyKids package

  • Ancak Restaurant & Lounge serving international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • MassagePaying
  • Services for children
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Bali Legian

Jl Legian No 328
Legian Kelod Kuta
Kuta, Bali
80361 bali
indonesia

Tel: +623619386100

Fax: (+62)361/9386200

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 4km / 2.49 miles

GPS :-8.708029, 115.171947

Our accommodation(s)

Superior King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Twin Bed

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe King Bed with Balcony

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Twin Bed with Balcony

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Family Room with 1 King Size Bed and Children Bunk Bed

  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft

Deluxe King with Plunge Pool

  • Max. number of persons: 3
  • Area: From 65 m² / 700 sq ft
  • Most of the accommodation: Private Pool *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

ANCAK RESTAURANT & LOUNGE

Type of cuisine: International

Located at Lobby level. Leading to the outdoor pool & famous Bali street shopping experience. Our chef proudly provides all-day dining. Chill out with a cold beer & lounge by the pool.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR AND WINE

Non contractual photo

The Lounge Bar is located near the lobby. Choose from our extensive selection of drinks and light snacks, as you enjoy the view of the garden at our lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOLE BAR & LOUNGE

Non contractual photo

Ideally located in a serene environment. Perfect for private functions, both internal and external groups are welcome. Our FB team & diverse Chef can tailor a function to your budget & taste.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 156 m²

  • Maximum capacity: 170 people

  • Maximum banquet capacity: 88 people

Find out more

Our guest reviews for
Mercure Bali Legian

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,079 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,115 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Nice Location and service

TripAdvisor rating 4.0/5

WinstonSby Business - 28/02/2021 TripAdvisor review

When I stayed there, only first floor rooms are opened. Few guests during the pandemic. Was upgraded to room with private pool. The hotels location is good, and the staffs are nice and accomodating. Definitely will come back.

Dear Happiness33147873193 warmest greeting from Mercure Bali Legian. thank you for taking the time to share your experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. warmest regards I Komang Mudita front office Manager

Room condition is not so well maintained

Customer review rating 3.0/5

Hari Business - 27/01/2021 Confirmed reviews ALL

Water went inside the room through main door during heavy rain Mosquitos/insects in the room Noise coming from the above room renovation, even until midnight Swimming pool and surrounding area were dirty and not well maintained

Dear Mr. Harijadi. Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Komang Mudita front office Manager

Decent Hotel in the Center of Legian

TripAdvisor rating 5.0/5

esantoso 05/01/2021 TripAdvisor review

Mercure Legian is one of my favorite hotel in Legian. Location is very good as it is in the center of Legian, so just within walking distance to many restaurants, bars and shops. Too bad, this time, due to covid, all crowd in Legian did not exist as most places are still close. All the staff are very friendly and special thank to bu Melisa, who is very helpful during my stay in Mercure. Room with plung pool is very nice

Dear Mr. Esantoso, warmest greeting from mercure Bali Legian. thank you for taking the time to share your great experience during your stay in Mercure Bali Legian. is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one warmest regards. I Komang Mudita front office Manager

Good Location, Friendly customer service.

Customer review rating 4.5/5

Yin Friends - 31/12/2020 Confirmed reviews ALL

Rooms are OK, maybe because of the pandemic and it's quiet there is no buffet food in the morning only cooked according to guest orders. There are not many choices on the food menu.

Dear Mr. Chai In, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. We do apologize for inconvenience caused by food selection due we adapt with the newest regulation for buffet temporarily. We thank you for your understanding for limited facilities during current situation and we look forward to see you again while we open all facilities. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Very Good Stay during Pandemic

Customer review rating 5.0/5

Grisella D. L. Business - 29/12/2020 Confirmed reviews ALL

Hello Mercure Legian Staff Hotel! thanks alot for your help during my stay. i had incredible service!

Dear Ms. Grisella, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. We are very glad to know that you felt safe during your stay. As you already see on the Accor website, we are certified with ALLSAFE and CHSE from Indonesia' government. We thank you for your understanding for limited facilities during current situation and we look forward to see you again while we open all facilities. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Good stay

Customer review rating 5.0/5

Rossi Families - 26/12/2020 Confirmed reviews ALL

Satisfied...

Dear Drs. Yarlis, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. We are very glad to know that you felt safe during your stay. As you already see on the Accor website, we are certified with ALLSAFE and CHSE from Indonesia' government. We thank you for your understanding for limited facilities during current situation and we look forward to see you again while we open all facilities. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Perfect

Customer review rating 5.0/5

Anonymous Business - 16/12/2020 Confirmed reviews ALL

Friendly staff, Ms. Melisa is very helpful. Clean and ready to welcome the guest with new protocol.

Dear C., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. We are very glad to know that you felt safe during your stay. As you already see on the Accor website, we are certified with ALLSAFE and CHSE from Indonesia' government. We thank you for your understanding for limited facilities during current situation and we look forward to see you again while we open all facilities. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Comfort room. Strategic Location.

Customer review rating 4.0/5

Ken S. Business - 11/12/2020 Confirmed reviews ALL

Good hotel. Comfort room. Strategic location. Unfortunately during this pandemic situation, not easy to get many guests.

Dear Mr. Ken A., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. We are very glad to know that you felt safe during your stay. As you already see on the Accor website, we are certified with ALLSAFE and CHSE from Indonesia' government. We thank you for your understanding for limited facilities during current situation and we look forward to see you again while we open all facilities. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Friendly service

Customer review rating 5.0/5

Anonymous Business - 10/12/2020 Confirmed reviews ALL

Clean and well prepare to open the accommodation during pandemic

Dear Mrs. Mira, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. We are very glad to know that you felt safe during your stay. As you already see on the Accor website, we are certified with ALLSAFE and CHSE from Indonesia' government. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Loved it.. great location. Beautiful staff..

Customer review rating 5.0/5

Deb K. Friends - 07/04/2020 Confirmed reviews ALL

Have been before and will be back again

Dear Ms. Brooke, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Well located and nice hotel

Customer review rating 5.0/5

Maurice B. Couples - 30/03/2020 Confirmed reviews ALL

Well located and very nice hotel. Excellent staff also

Dear Mr. Maurice, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Excellent stay as always

Customer review rating 5.0/5

Daniel B. Solo - 28/03/2020 Confirmed reviews ALL

No matter what the situation is, Mercure Bali Legian never disappoints. It is my favourite hotel in Legian, with customer service excellence that goes beyond borders. I have stayed here for over 14 nights the past year alone, and will always be missing this hotel whenever we are apart. Like two souls falling and staying in love. Mercure Bali Legian, here’s to our romance!

Dear Mr. Edmund, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager
Customer review rating 2.5/5

Sue Families - 25/03/2020 Confirmed reviews ALL

Hotel nearly empty booked 2 rooms for 3 nights asked if an upgrade to a balcony room would be possible yes but need to pay $248 - that’s crazy I have stayed here before but so disappointed this time

Dear Mrs. Susan, Warmest Greeting from Mercure Bali Legian Thank you for taking time to pass on your feedback on your recent visit with us. I am disappointed to see the rating you have given following your recent visit to our hotel. As a team, we always strive our best to provide a genuine and outstanding service. We deeply apologize for inconvenience happened to you. We take a note all of your feedback and contact related head of department for further action. We wish to see you again in the future and you will reconsider us for your future stay. Feel free to drop an email to gr… and I will be very happy to assist your booking personally. Sincerely Melisa Guest Experience Manager gr…

Excellent

Customer review rating 4.5/5

Michael W. Couples - 24/03/2020 Confirmed reviews ALL

Could not ask to be looked after more in harrowing circumstances.

Dear Mr. Michael, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Well located

Customer review rating 4.5/5

Paul K. Solo - 23/03/2020 Confirmed reviews ALL

It’s always great and staff friendly and helpful. I always notice a slight musty or mouldy smell at the hotel - it’s been there for at least 3 years. In the air conditioning?

Dear Mr. Paul, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. We do apologize for inconvenience caused by moldy smell. Our Chief Engineering will follow up straight away follow up the feedback and ensure it will not happen again in the future. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Good location but needs an upgrade.

TripAdvisor rating 3.0/5

Joan H 11/02/2020 TripAdvisor review

The Mercure Bali Legian is in a great location but needs an upgrade as you are paying near top dollar for the stay. The billing system is the strangest system I have ever encountered and needs to be fully explained to guests as they arrive to stop guests being completely confused and angry.

Dear Joan H, Thank you for choosing Mercure Bali Legian during your recent visit to Bali. I have passed on and discussed your comments with the team who are saddened that you have not carried back amazing memories of your stay with us. Following up your feedback about the billing system, would you mind to send me the email to gr@mercurebalilegian.com for further information in order to follow up this matter with related department? We do apologize for inconvenience caused and we look forward to a return visit in the future to allow us to make up for these shortfalls that you have highlighted in your review. Best Regards, Melisa Guest Experience Manager gr@mercurebalilegian.com

Horrible stay

TripAdvisor rating 1.0/5

lisacI1294ZO 09/02/2020 TripAdvisor review

my daughter booked this as a staff member , she doesnt have a card as they are in the process of getting new ones however was given a letter my her manager to confirm staff rates applicable. however everytime we had breakfast we had to spend 30 min with reception to verify that staff rates were applicable. they didnt honor as she didnt have the card and couldnt show the letter as that was given to them at check in . the stay here was so bad i wont ever return. we paid for late check out so we could sleep through the day as we had a night time flight only for them to have a cocktail party on the 6th right outside our room, closing one of the pools to patrons. we couldnt sleep because the mc and music was so loud. the rooms were never cleaned properly.over all a very disapointing experience.

Dear lisacl1294ZO, Thank you for choosing Mercure Bali Legian during your recent visit to Bali. I have passed on and discussed your comments with the team who are saddened that you have not carried back amazing memories of your stay with us. We do apologize for the misunderstanding of the discount. We will do further investigation for this matter through related departments. For the party, it is annual party for member which welcome everyone to join. We do apologize for inconvenience caused by the noise. We hope we have the second chance to look forward for your return visit in the future to allow us to make up for these shortfalls that you have highlighted in your review. Best Regards, Melisa Guest Experience Manager gr@mercurebalilegian.com

Mercure Bali Legian

TripAdvisor rating 5.0/5

rachelwah2020 02/02/2020 TripAdvisor review

Our recent stay at the Mercure Bali Legian has been great, employees are courteous, warmth and quick to come to your service, hotel is nice and located at a strategic location with easy access to shops and food, we really enjoy the stay! thank you !

Dear rachelwah2020, Warmest Greeting from Mercure Bali Legian Thank you for sharing your great experience with us through TripAdvisor page. We are happy to hear such positive feedback and we are very grateful for your review of our property. I am delighted to hear that you enjoyed our great service extended by our professional staff. Thank you for sharing your feedback. We look forward to welcome you back, once again, to Mercure Bali Legian in the near future and do not hesitate to contact me through email if you need any assistance for your other visit to Bali, especially in Legian area. Thank you for allowing us to turn your moments into memories. Best Regards, Melisa Guest Experience Manager gr@mercurebalilegian.com

Average

TripAdvisor rating 2.0/5

Belinda M 30/01/2020 TripAdvisor review

We recently stayed at Mecure Legian. We booked an executive balcony suite which was really nice. However the suites are on the corners of the building and ours was overlooking JL legian which was quite noisy. The corner where the Mecure is is very busy. The room itself was big and comfortable and well appointed. The refrigerator was a warmer/cooler which didn't cool very well and the bathroom although was really nice and big had a really awful smell coming from the shower drain. Staff were very nice. The pool on level 4 wasn't inviting and very hot but the pool on level 1 was quite nice. Overall I thought it was ok but wouldn't stay again as I think there are a lot better options for accommodation in Bali.

Dear Belinda M, Thank you for choosing Mercure Bali Legian during your recent visit to Bali. I have passed on and discussed your comments with the team who are saddened that you have not carried back amazing memories of your stay with us. I will most certainly share all your comments with the team; who will be delighted to hear your valued feedback. Following up your feedback about the noise, feel free to inform us and we would be very happy to find you another room in quiet area. We do apologize for inconvenience caused and we look forward to a return visit in the future to allow us to make up for these shortfalls that you have highlighted in your review. Best Regards, Melisa Guest Experience Manager gr@mercurebalilegian.com

Consistently great service and value for money

TripAdvisor rating 5.0/5

TonyH4163 27/01/2020 TripAdvisor review

Decided to extend my stay in Bali and looked for a value for money option. The Mercure Legian came out tops for value with a great breakfast. The room was clean and modern, enjoyes the happy hour cocktails, and the proximity to everything.

Dear TonyH4163, Warmest Greeting from Mercure Bali Legian Thank you for sharing your great experience with us through TripAdvisor page. We are happy to hear such positive feedback and we are very grateful for your review of our property. I am delighted to hear that you enjoyed our great service extended by our professional staff. Thank you for sharing your feedback. We look forward to welcome you back, once again, to Mercure Bali Legian in the near future. Thank you for allowing us to turn your moments into memories. Best Regards, Melisa Guest Experience Manager gr@mercurebalilegian.com

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