The Kuta Beach Heritage Hotel Bali - Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.5/5 305 reviews

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Description

Hotel extras

  • Located on the beachfront of famous Kuta Beach

  • Prime location with easy access to Mall and Shopping Center

  • Roof top Pool with ocean view

  • Roof top Riva Bar & Restaurant with Ocean view serving Local authentic & international cuisine

  • We received the Green Key certificate for 2023

Our accommodation(s)

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Hotel location

The Kuta Beach Heritage Hotel Bali - Managed by Accor

Jl Pantai Kuta Br Pande Mas, Kuta Badung Bali indonesia
80361 KUTA
Indonesia

GPS:-8.720583, 115.169792

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  305 reviews

TripAdvisor Rating  4.2/5  2,114 reviews

Certificate of excellence 2025

Customer review rating 2.5/5

Chayma B. Couples - Confirmed reviews ALL

On arrive on nous surclasse mais la vérité j’aurais préférer ne pas l’être … toilette qui sent la remontée hodeur horrible , Clim qui fuit dans la chambre pas de balcon ni même une fenêtre … le surclassement c’est juste une baignoire que je n’est même pas utilisé … trop cher pour ce que s’est …. J’ai regretter surtout que j’ai pris 5jours j’attendais juste la fin de se séjour pour aller ailleurs je recommande pas . Mais personnel gentille et accueillant . Rapport qualité prix par contre horrible .

Dear Mr/Ms Chayma B., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. While we are pleased to hear that you found our team kind and welcoming, we are truly sorry to learn that your stay did not meet expectations. Please accept our sincere apologies for the discomfort you experienced — particularly regarding the room conditions and the upgrade that did not align with your preferences. Your feedback about the room’s smell, air conditioning issue, and lack of natural light are very concerning and have been shared with our maintenance and housekeeping teams for immediate review and improvement. We want all our guests to feel comfortable and enjoy a stay that reflects the value of their booking, and we regret that this was not the case for you. We appreciate your comments, as they help us identify where we fell short and ensure corrective actions are taken. Should your travels bring you back to the area, we would be grateful for the opportunity to better serve you and restore your confidence in our hotel. Kind regards, Management

Kuta Heritage Hotel

TripAdvisor rating 5.0/5

Jasmine D TripAdvisor review

Kuta Heritage Hotel was absolutely gorgeous. The rooms were spacious and clean. There is a lovely infinity pool overlooking the beach and access to a gym! The service was immaculate. All of the staff were really friendly and helpful, especially Anita Sukma who was our waitress in the restaurant. She was very attentive and friendly. We would definitely recommend this hotel and would be sure to stay here again.

Dear jasminedX9083MK, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us, especially Anita & Sukma. We do appreciate and thank you for your feedback. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management

3 day stay

TripAdvisor rating 5.0/5

Connector488478 TripAdvisor review

We had an amazing day for three days here the service was brilliant by the staff. We got an upgrade which gave us a bath. Breakfast was amazing so much variety nothing that we could get even English breakfast tea. And a special thanks to Anita and Sukma. I made our day 🤩

Dear Connector488478, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us, especially Anita & Sukma. We do appreciate and thank you for your feedback. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management

Customer review rating 4.5/5

Stuart S. Couples - Confirmed reviews ALL

Thanks to all the Team for making it such an Amazing stay. We are always welcomed and feel at Home

Dear Mr/Ms Stuart S., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us, especially Putu, Linda, Surya, Nita, Ekwan, Ratna and Dayu. We do appreciate and thank you for your feedback. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management

Always Return to enjoy and relax.

TripAdvisor rating 5.0/5

jmfinvest TripAdvisor review

Amazing place to stay. We are always welcomed and looked after by all the Team. Thanks Putu and the FO Team for organising everything for us. The F&B Team always above our expectation. Thanks Ivan for a safe return to the Airport. Hopefully back soon to enjoy once more. Stuart and Caroline

Dear jmfinvest, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us, especially Putu, Ivan, FO team & FB team. We do appreciate and thank you for your feedback. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management

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Other web-users rate our hotel

  • 920 reviews 9.5/10 Location
  • 1,035 reviews 7.7/10 Room
  • 1,103 reviews 9.2/10 Service
  • 12 reviews 8.5/10 WiFi
  • 415 reviews 7.1/10 Cleanliness
  • 376 reviews 8.5/10 Breakfast

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