The Kuta Beach Heritage Hotel Bali - Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.4/5 312 reviews

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Jl Pantai Kuta Br Pande Mas, Kuta Badung Bali indonesia, 80361 KUTA, Indonesia

Description

Hotel extras

  • Located on the beachfront of famous Kuta Beach

  • Prime location Within walking distance to shopping, dining, nightlife, and cultural attraction

  • Versatile meeting spaces ideal for events, meetings, and social gatherings near the beach.

  • Roof top Riva Bar & Restaurant with Ocean view serving Local authentic & international cuisine

  • Green Key certified hotel

Our accommodation(s)

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Hotel location

The Kuta Beach Heritage Hotel Bali - Managed by Accor

Jl Pantai Kuta Br Pande Mas, Kuta Badung Bali indonesia
80361 KUTA
Indonesia

GPS:-8.720583, 115.169792

Telephone
Fax +62 361 3007060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  312 reviews

TripAdvisor Rating  4.2/5  2,130 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Radhi R. Friends - Confirmed reviews ALL

Putu was very friendly and all-smiles when she welcomed us. She was clear in all of her communications. She ticked every box very easily and professionally! The room was beautiful! It was spacious and clean. I completely forgot that I get complimentary upgrades as an Accor Gold member (and was pleasantly surprised when Putu mentioned it at check-in). The beautiful view of Kuta Beach and the sunsets nightly were beyond imagination. All the Security Officers were friendly, helpful, and chatty. They greeted us every morning when we went out—even gave us recommendations on where we should eat and where we should visit as well—and welcomed us back cheerfully when we returned in the night. The Tante at the gift shop felt like family when we dropped by to browse. Conversations were never dull despite meeting for the first time. The receptionist that assisted us with our late check-out requests was also very cheerful during our interaction. She also communicated very clearly on our benefits and the timing for the late check-out. Putu assisted us with out check-out (which to me felt very full circle). Just like before, she ticked all of the boxes very easily with all smiles. Your entire team made us feel so at home, and we really didn't want to leave. Please know that this is 100% not the last time I'll be staying here. I'm already thinking of coming back for another stay later this year! Thank you Kuta Beach Heritage Hotel for the amazing experience!

Dear Mr/Ms Radhi R., Thank you for choosing The Kuta Beach Heritage Hotel and sharing such a wonderful review. Reading your comments truly made our day, and we are delighted to know that your stay was beyond expectations. Creating memorable experiences is exactly what we strive for, and it is incredibly rewarding to hear that our team made you feel so at home. We are especially pleased to learn that Putu provided such a warm and professional welcome, clearly communicated your benefits as an Accor Gold member, and ensured a seamless experience from arrival through departure. Your kind recognition will certainly be shared with her, as well as with our reception team, security officers, and the gift shop team. They will be proud to know they helped make your stay so special. It is also wonderful to hear that you enjoyed the spacious room, the upgrade, and the beautiful views of Kuta Beach and its sunsets. Moments like these are what we hope every guest will cherish long after their stay. Thank you once again for your generous words and for your loyalty as an Accor Gold member. Knowing that you are already planning your return visit is the greatest compliment we could receive. We very much look forward to welcoming you back later this year for another exceptional experience. Kind regards, Management

Everything was beyond expectations!

TripAdvisor rating 5.0/5

ZiezieSpeaks TripAdvisor review

Putu was very friendly and all-smiles when she welcomed us. She was clear in all of her communications. She ticked every box very easily and professionally! The room was beautiful! It was spacious and clean. I completely forgot that I get complimentary upgrades as an Accor Gold member (and was pleasantly surprised when Putu mentioned it at check-in). The beautiful view of Kuta Beach and the sunsets nightly were beyond imagination. All the Security Officers were friendly, helpful, and chatty. They greeted us every morning when we went out—even gave us recommendations on where we should eat and where we should visit as well—and welcomed us back cheerfully when we returned in the night. The Tante at the gift shop felt like family when we dropped by to browse. Conversations were never dull despite meeting for the first time. The receptionist that assisted us with our late check-out requests was also very cheerful during our interaction. She also communicated very clearly on our benefits and the timing for the late check-out. Putu assisted us with out check-out (which to me felt very full circle). Just like before, she ticked all of the boxes very easily with all smiles. Your entire team made us feel so at home, and we really didn't want to leave. Please know that this is 100% not the last time I'll be staying here. I'm already thinking of coming back for another stay later this year! Thank you Kuta Beach Heritage Hotel for the amazing experience!

Dear ZiezieSpeaks, Thank you for choosing The Kuta Beach Heritage Hotel and sharing such a wonderful review. Reading your comments truly made our day, and we are delighted to know that your stay was beyond expectations. Creating memorable experiences is exactly what we strive for, and it is incredibly rewarding to hear that our team made you feel so at home. We are especially pleased to learn that Putu provided such a warm and professional welcome, clearly communicated your benefits as an Accor Gold member, and ensured a seamless experience from arrival through departure. Your kind recognition will certainly be shared with her, as well as with our reception team, security officers, and the gift shop team. They will be proud to know they helped make your stay so special. It is also wonderful to hear that you enjoyed the spacious room, the upgrade, and the beautiful views of Kuta Beach and its sunsets. Moments like these are what we hope every guest will cherish long after their stay. Thank you once again for your generous words and for your loyalty as an Accor Gold member. Knowing that you are already planning your return visit is the greatest compliment we could receive. We very much look forward to welcoming you back later this year for another exceptional experience. Kind regards, Management

Amazing

TripAdvisor rating 5.0/5

Gusti Ayu O TripAdvisor review

I had a wonderful stay at this hotel. The room was comfortable, clean, and well-maintained. The swimming pool was also great, very relaxing and perfect. Breakfast was delicious with a good variety of options, and everything tasted fresh. The staff were incredibly friendly and welcoming throughout my stay. Special mention to Kak Putu at the Front Office, she was extremely kind, professional, and very helpful. She truly made our experience even more pleasant. Overall, a great hotel with excellent service. I would definitely recommend staying here and would love to come back again.

Dear zoyad2024, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us, especially Putu at Front Office. We do appreciate and thank you for your feedback. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management

Customer review rating 4.0/5

Matt R. Friends - Confirmed reviews ALL

All departments good EXCEPT bar & Maintenance

Hotel good - but could do better

TripAdvisor rating 4.0/5

Matt r TripAdvisor review

Stayed here for 27 nights (I was told I’m the longest ever staying guest) 90% of the hotel is really good, Bar Service really lets the hotel down - ordered ice for my room, was told the bar was busy - no problem I went to the bar to collect …… mmmmm busy I wouldn’t call it, 4 customers eating and 4 staff (3 were sitting down) Happy hours - it’s quoted (buy 1 get 1 free). - but you can only have what they tell you, then put selected drinks only that would stop any issues - I told the F&B manager this he said he’d change the sign - 4 days later nothing has changed Hotel really needs a lot of maintenance to keep to the standard as advertised You saw the General Manager most mornings checking the breakfast, but didn’t see him again all day - as the longest staying guest ever - you would have thought the GM would make contact …… but he never Food & Beverage prices are expensive for Bali, the sister site next door sell drink and food cheaper Nearly everywhere in Bali charges Govt Tax and Service charge normally about 12-15% but for some reason this hotel charge 21% this is added to every price regardless what you have Had a few issues during the stay 1 family placed either side of my room, running between rooms, Shouting and screaming - but Ari sorted it out Housekeeping staff Auga and Jaya cleaned my room and you couldn’t fault them at all The area that really made my stay great was the Breakfast Staff, Each and everyone of them deserve something (I did tip them on my last day) to 2 chefs that cooked the eggs each morning - OUTSTANDING Would I return ……. The jury is out at the moment

Dear Matt R, Thank you sincerely for taking the time to share such a comprehensive review of your 27-night stay with us. It was truly a pleasure to have you as our guest, and we are honored that you chose Kuta Beach Heritage Hotel for such an extended visit. Your detailed feedback is extremely valuable, as it allows us to recognize what we are doing well while also addressing the areas where we must improve. We are pleased to read that many aspects of your stay met your expectations, particularly the comfort of the hotel, the dedication of our Housekeeping team—especially Auga and Jaya—and the outstanding service provided by our breakfast team and chefs. Your kind recognition will certainly be shared with them, as it serves as wonderful motivation for everyone. We are also glad Ari was able to promptly assist in resolving the disturbance you experienced. At the same time, please accept my sincere apologies for the shortcomings you encountered. The level of attentiveness you described at the bar is not reflective of the service standards we strive to deliver. Your comments have been shared with our Food & Beverage leadership for immediate review, including clearer communication regarding Happy Hour offerings to avoid any confusion for our guests. We also appreciate your candid feedback regarding maintenance. Keeping our facilities in excellent condition is a priority, and your observations have been forwarded to our Engineering team to reinforce ongoing upkeep and improvement plans. We are truly sorry to learn that you did not have the opportunity to connect with our General Manager during your stay. We believe every guest—especially one who stays with us for such a meaningful length of time—deserves personal recognition. Regarding pricing, kindly note that the 21% charge reflects the combined government tax and service charge applied in accordance with local regulations and hotel policy. However, we understand the importance of transparency and value, and we appreciate your perspective. Thank you once again for your balanced and constructive feedback. It is encouraging to know that 90% of your experience was positive, yet we fully recognize there is always room to do better. We genuinely hope to have another opportunity to welcome you back, exceed your expectations, and confidently turn that “jury is out” into a definite return. Kind regards, Management

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