The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels 5 stars

Customer review rating 4.3/5 6,179 reviews
The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels
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Hotel extras

  • Located on the beachfront of famous Kuta Beach

  • Prime location with easy access to Mall and Shopping Center

  • Roof top infinity Pool

  • Pamper your kids with fun activities and kids' meals with MyKids package

  • Devour in an exquisite and free flow beverage experience with MyGlass package

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • NGURAH RAI INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Massage (Nearby)
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Nyepi/Silent Day/25 March 2020: Please noted that check-in/check-out will not possible on that day. The airport will be closed. Hotels in Bali will operate with limited activities and minimum lighting. Normal activity will resume at 6 am, 26 March 2020.

Hotel location

The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels

Jl Pantai Kuta Br Pande Mas
Kuta Badung Bali indonesia
80361
kuta
indonesia

Tel: +623613007080

Fax: (+62)361/3007060

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI INTERNATIONAL AIRPORT At 7.8km / 4.85 miles - Shuttle paying

GPS :-8.720583, 115.169792

Our accommodations

Blending modern Bali influences with a nautical theme inspired by the mythical Riva Boat, the décor emphasizes the notion of East-meets-West: mixing traditional Bali culture with the French culture of the AccorHotels brand, providing design and comfort. The Junior Suite, Suite and Sea-Front Suites all feature unique Balinese names and reflect distinct aspects of culture and history. This, in addition to the amenities and dedicated service, will ensure a memorable stay.

Accessible room

Classic Heritage King

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Classic Heritage Twin

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Superior Heritage King

  • Max. number of persons: 3
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Superior Heritage Twin

  • Max. number of persons: 3
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Deluxe Heritage King

  • Max. number of persons: 3
  • Area: From 39
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Deluxe Heritage King with Plunge Pool

  • Max. number of persons: 3
  • Area: From 39
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Executive Heritage King

  • Max. number of persons: 3
  • Area: From 56
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Executive Heritage Twin

  • Max. number of persons: 3
  • Area: From 56
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Junior Heritage Suite King

  • Max. number of persons: 3
  • Area: From 56
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

Heritage Suite King

  • Max. number of persons: 3
  • Area: From 81
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

WAVES

Type of cuisine: International

Waves restaurant is a venue recalling with sailing deco, a wooden deck and featuring a show kitchen which will serve you the grand breakfast to start your day. Our team will also be ready to actively interact with all guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVA BAR & RESTAURANT

Type of cuisine: International

Relieve the ambience of a luxury cruise ship while sipping your favourite cocktails. Wine & dine and looking over the bay of Kuta.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SURF POOL BAR

Photo non contractuelle / Strictly non binding

The ideal chill out place for sun lovers, the Surf Pool Bar is located next to swimming pool with Kuta Beach skyline over the top. Enjoy sipping tropical cocktails with famous Kuta sunset view just in front of you.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 564

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,179 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,856 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well Located and Nice Pool

Customer review rating 4.3/5

Lina Couples - 13/02/2020 Confirmed reviews ALL

The hotel is on very good location. Accross the beach and we can have a very good view from above (the swimming pool or the bar, you can choose to stay while sunset also)..

Dear Ms. Lina Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

Good stay

Customer review rating 4.3/5

Keith Friends - 12/02/2020 Confirmed reviews ALL

Absolutely fantastic great staff great position good food. The only concerned is I hope they don’t put the price of alcohol up any more

Dear Sir/Madam, We were very pleased to read that you had wonderful and great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

ok stay

Customer review rating 4.3/5

H. H. Couples - 10/02/2020 Confirmed reviews ALL

The location was very nice. Close to restaurants and the beach. Unfortunately, the room has a bad smell from the toilet system. Changed the a better room and was nice for the first day but second day the smell occurred again .

Dear Sir/Madam h. Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations. Rest assured that we take every guests' feedback on board and focus on improving our level of service. Thank you again for sharing your experiences and we hope to welcoming you back soon. Kind Regards, Management
Customer review rating 4.3/5

Sisca S. S. Couples - 10/02/2020 Confirmed reviews ALL

That ga

Dear Ms. Sisca Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

Overpriced

Customer review rating 4.3/5

Elicia A. P. Couples - 09/02/2020 Confirmed reviews ALL

Although the rooms were great the hotel itself is dated, smells like mould in the lobby, the restaurant upstairs has limited heathy options. They were also renovating in the room next to us at 9pm at night and 8am in the morning.

Dear Ms. Elin and Mr. P., Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and we are truly sorry that we did not meet your expectations. I have shared your comments with department concerned to take immediate action to improve it. Thank you for bringing the above to our attention and hope we might be able to welcome you back to The Kuta Beach Heritage Hotel and provide you with a more seamless experience. Kind Regards, Management

Misleading

TripAdvisor rating 4.0/5

terrykc 09/02/2020 TripAdvisor review

Arrived walked into foyer and thought it was nice the greeting was lovely all the staff were fantastic couldn't do enough for you. Got up to room beautiful here's were it went down hill paid top dollar to have plunge pool access which was only 50cm deep absolute waste of money as u can't even submerge into it as only ankle deep. Then come bedtime and you just drift of and hear thump bang clang find out the gym is directly above our room and the spa so this was midnight and then from 5.30am on it was so bad the last morning I woke up thinking it was an earthquake breakfast was OK could've been more selection for the non Asian but my wife loved the Danish selection and I was happy as it had omelette station I wouldn't return to this venue again at the prices we were charged tor a kids wadding pool but as for the staff 10 out of 10 thankyou

Dear Mr. Cox Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. We would like to welcome you again in another room type that will be far away from the noise you mentioned. However, we have taken all comments which can assist us to improve the products and service in our hotel. Look forward to welcoming you back again soon. Kind regards, Management

Great location but

Customer review rating 4.3/5

Terry C. Couples - 08/02/2020 Confirmed reviews ALL

On walking in thought it was quite nice service staff excellent greeting was spot on the room itself very nice until you go to hop in the so called plunge pull that if you tried to plunge in would knock you unconscious as its only able deep and your paying top $ for this then your trying to sleep and you hear all this crashing and banging and find out the gym is right above your room so we were woken up very early and people were in the after midnight so our sleep there wasn't great. My wife loved the Danish selection for breaky and the fact there was a little oven for her to heat them was a home run for her and I'm happy if there's an omelette station which there was. I think that you need to stop advertising plunge pool as its not thanks to all the lovely staff you are what make Bali worth the stay.

Dear Mr. C. Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. We would like to welcome you again in another room type that will be far away from the noise you mentioned. However, we have taken all comments which can assist us to improve the products and service in our hotel. Look forward to welcoming you back again soon. Kind regards, Management

Well located; Nice service; Good Stay;

Customer review rating 4.3/5

X. X. Families - 08/02/2020 Confirmed reviews ALL

I love your location and the breakfast is delicious and suitable for international tourists; The service is pretty good and all staff are extremely hospitable ! Worth the price, we will choose your hotel again once we travel to Bail.

Dear Sir/Madam X. Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

Best Hotel in Kuta

Customer review rating 4.3/5

Medhat M. Couples - 06/02/2020 Confirmed reviews ALL

Stayed at the Kuta Heritage and always very happy to keep coming back. At reception we are welcomed by the staff member EKA who always makes us feel very welcome and looks after our every need. All the staff say welcome home as we have returned many times and with really warm welcome it does feel like we have come home. We often eat at the hotel RIVA restaurant and the staff member Surya again always looks after our every need. I had come down with a cold while in Bali and Surya was so helpful and kind making ginger, lemon & honey tea for me at breakfast. I fully recommend all the staff here and the the hotel is clean, well maintained along with being really well located right on the beach in Kuta.

Dear Mr. M. We are thrilled to read about the “unbelievable experience” you had at The Kuta Beach Heritage and thank you so much for praising our “incredible staff”. It was wonderful to welcome you and your family o The entire team has such great memories of your trip and everyone sends their regards so then we can welcome you again in the near future. Kind Regards, Management

Well located

Customer review rating 4.3/5

Michael H. Solo - 06/02/2020 Confirmed reviews ALL

Service was A1 good breakfast and making room available to freshen up before flying out is appreciated

Dear Mr. H. We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

Super

Customer review rating 4.3/5

Robert G. Couples - 05/02/2020 Confirmed reviews ALL

Your people make the difference

Dear Mr. G. We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

Good food

Customer review rating 4.3/5

Mr. D. Couples - 05/02/2020 Confirmed reviews ALL

Overall good

Dear Mr. D. We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

good location

Customer review rating 4.3/5

Carole W. Couples - 03/02/2020 Confirmed reviews ALL

Hotel was in a good location, staff were very polite and friendly, although some were lacking in communication skills. The room was very tired and in need of updating although reasonably clean. Common areas eg : pool and pool area required maintenance and updating, pool furniture and umbrellas needed to be replaced. Breakfast was average from an Australian perspective as catering was more to other ethnic tastes. This hotel should not be rated as 5 star, We would rate it as 3.5 stars as regular travellers. Would not recommend to Australian travellers.

Dear Ms. Carole First and foremost, we would like to say thank you for your comment regarding to your memorable stay with us at Kuta Beach Heritage. We were glad to know that you enjoyed your stay. However, we will take action to improve some areas which come to your concern. I have shared with department concerned I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future. Kind Regards, Management

Good location but rooms are tired, bath smelly and housekeeping leaves much to be desired.

Customer review rating 4.3/5

Richard T. H. S. Families - 03/02/2020 Confirmed reviews ALL

Overall room furniture looks tired, towels and toiletries not always replaced, insufficient drinking water offered, shower area smells and housekeeping service could be much better.

Dear Mr. Richard, First and foremost, we would like to say thank you for your comment regarding to your memorable stay with us at Kuta Beach Heritage. We were glad to know that you enjoyed your stay. However, we will take action to improve some areas which come to your concern. I have shared with department concerned I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future. Kind Regards, Management

Hotel is in a good location

Customer review rating 4.3/5

Mervin S. Friends - 03/02/2020 Confirmed reviews ALL

Hotel was clean. However, housekeeping needs to improve as we have 3 persona staying in the room, they always give us only 2 towels. And had to ask for towels every evening.

Dear Mr. S., We would like to thank you for choosing to stay with us during your visit to Bali and for sharing your comments with us. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Kind regards, Management

Great Hotel

Customer review rating 4.3/5

Danny M. S. T. Solo - 03/02/2020 Confirmed reviews ALL

Great

Dear Mr. Danny We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

Great location, in center of all action

Customer review rating 4.3/5

Pankaj A. Families - 02/02/2020 Confirmed reviews ALL

Wonderful experience, staff was professional and very courteous

Dear Sir/Madam a. We would like to thank you for choosing to stay with us during your visit to Bali and for sharing your comments with us. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Kind regards, Management

Nice Breakfast, Spacious Rooms

Customer review rating 4.3/5

Yogesh M. L. Couples - 01/02/2020 Confirmed reviews ALL

The stay was comfortable. The suit provided was spacious and complimentary Honeymoon decoration too was provided as promised. The breakfast was excellent and I must say that your breakfast is perhaps the best in Kuta! Your wifi also performed better when compared to other free wifi providing establishments. However, there are a few things that you can pay attention to - 1. The king heritage rooms have no view at all. We see other hotels' room and people which is something that really takes away the charm of your 5 star hotel. 2. Shower to Tap converter switch in the bathroom was broken. We had reached after a long flight and all we wanted was to take shower as soon as we reached room. However, as the switch had some issue, we had to call the hotel staff first and get it fixed. This wasted more than 45 precious minutes of that day which we could have used for our leisure. 3. As we were in your hotel for more than 3 days, a complimentary spa coupon would have been great. Other hotels with similar suit price range do offer that. Take for example Alam Puisi Villa, Ubud who offered us a complimentary couples foot massage on our check in. 4. The swimming pool was a bit of a disappointment as it was too small that what we expected. Apart from that The Kuta Beach Heritage Hotel was excellent. We request you to maintain the best part about your hotel and improve a few shortcomings that we have mentioned. All the very best.

Dear Mr. Manohar, First and foremost, we would like to say thank you for your comment regarding to your memorable stay with us at Kuta Beach Heritage. We were glad to know that you enjoyed your stay. However, we will take action to improve some areas which come to your concern. I have shared with department concerned I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future. Look forward to welcoming you back again soon. Kind regards Management

Well located

Customer review rating 4.3/5

Xxx Families - 31/01/2020 Confirmed reviews ALL

I liked overall hotel service only improvement needed on the behavior of front desk people. They need to be trained and value each and every customer .

Dear Mr. Amit, Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that the service of our Reception was caused a discomfort for your stay. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations. However, please to know that our front office team will do everything in their power to check our guests and get the guest feedback and rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. Once again, thank you for bringing the above to our attention and hope we might be able to welcome you back and provide you with a more seamless experience. Kind Regards, Management

위치 좋음

Customer review rating 4.3/5

Momentan Friends - 31/01/2020 Confirmed reviews ALL

We enjoyed a nice sunset view. I personally recommend the spa. The massage we got there was the best i’ve ever got. Totally excellent!!

Dear Sir/Madam, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Management
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