The Kuta Beach Heritage Hotel Bali - Managed by Accor

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The Kuta Beach Heritage Hotel Bali - Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.3/5 27 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located on the beachfront of famous Kuta Beach

  • Prime location with easy access to Mall and Shopping Center

  • Roof top infinity Pool

  • Pamper your kids with fun activities and kids' meals with MyKids package

  • Devour in an exquisite and free flow beverage experience with MyGlass package

Hotel location

The Kuta Beach Heritage Hotel Bali - Managed by Accor

Jl Pantai Kuta Br Pande Mas, Kuta Badung Bali indonesia
80361 KUTA
Indonesia

Telephone +62 361 3007080

Fax +62 361 3007060

Contact email

  • By plane

    NGURAH RAI INTERNATIONAL AIRPORT At 7.8km / 4.85 miles - Shuttle paying

GPS:-8.720583, 115.169792

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Blending modern Bali influences with a nautical theme inspired by the mythical Riva Boat, the décor emphasizes the notion of East-meets-West: mixing traditional Bali culture with the French culture of the AccorHotels brand, providing design and comfort. The Junior Suite, Suite and Sea-Front Suites all feature unique Balinese names and reflect distinct aspects of culture and history. This, in addition to the amenities and dedicated service, will ensure a memorable stay.

Our guest reviews

Our guest reviews for
The Kuta Beach Heritage Hotel Bali - Managed by Accor

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  27 reviews

TripAdvisor Rating  4.0/5  1,882 reviews

Great location, but need more maintenance

TripAdvisor rating 4.0/5

teguhg TripAdvisor review

I stayed in the executive suite for 1 night. They stay was actually quite good since the hotel was located strategically just next to the beach and a short walk to Pasar Seni and Kuta Beach Walk. But actually there's some things to be improved : 1. Parking space is quite limited 2. The hotel is surely need to have some maintenance works, but it is understandable since it has been impacted badly by the pandemic situation. 3. The cleanliness in the room should be improved, since i found some places with spider webs and there's some ants crawling around in our room. 4. The bathtub was clean but the water coming out from the faucet was very little, i think it would need half day just to make it half full (i didn't report this since i wasn't going to use it) Overall the room was clean and very spacious, but i will recommend you to get the higher floor since you can see the scenery better (my room was in lvl2 and i can only see part of the beach since it was hidden by the coconut trees and cables) Thank you for the reception mbak Dayu for the good service

Dear Mr.Teguhg, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. We glad to know that our staff was very helpful during your stay with us. This can be boosting the spirit of our staff to provide high level of service Waiting to welcoming you again in the near future. Please stay safe and healthy. Kind regards, Management

Excellent Hospitality and services

TripAdvisor rating 5.0/5

elbertj87 TripAdvisor review

I am so impressed with the service from Heritage Kuta Bali. I stayed for 1 (one) night when I arrived in Bali, and I found that the hotel is so comfortable, clean, and close to everywhere, and I decided to return and spend my whole Nyepi in this hotel. Thanks to the receptionist staff (Mr. Dika & Ms. Ratna) for the hospitality and services during my stay in Kuta. However, the hotel should improve the variety of food for breakfast and room services. Overall, I love staying in Heritage Kuta Bali and definitely will come back again in the future.

Dear Mr/s. Elbertj87, We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. Your feedback had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. We hope your next visit will be as pleasant as the previous one. Please stay safe and healthy. Kind regards, Management

Faded 5 star. 4 at best

TripAdvisor rating 3.0/5

Inspire27661913380 TripAdvisor review

1st 5 * ever not providing room service, but provides concierge to your room. Stop hiding behind covid. Also no services whatsoever to cater for Platinum privileges other than the room upgrade. The room itself was spacious but had several maintenance issues that had to be reported and then dealt with...but why did i have to report it.... the room itself was not as clean as many other 5* hotels in comparison and reception temporary is like a 2* concept even though they have a great closed reception on 1st floor. Overall if it was not for its location i would have been severely dissapointed My view safe the cash and stay at the Mercure next door or further down at the Pullman

Dear Inspire27661913380, We very much appreciate your comments regarding your stay at the Kuta Beach Heritage Hotel Bali - Managed by AccorHotels . We have taken all comments which can assist us to improve the products and service in our hotel. Thank you again for sharing your experiences and we look forward to welcoming you back soon. Kind regards, Management

15th Wedding Anniversary by Accor

TripAdvisor rating 5.0/5

Oneto12 TripAdvisor review

Just want to say thank you to Accor and The Kuta Beach Heritage Hotel Bali for the room upgrade, is really beyond our expectations. We are amazed by the room, it was so big that make us want to bring our kids with us and everything was so perfect.

Dear inthelight2017, We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Please stay safe and healthy. Kind regards, Management

good

Customer review rating 3.5/5

Winoto L. Families - Confirmed reviews ALL

location is very good and hotel clean and comfort.

Good stay

Customer review rating 4.0/5

Michelle Families - Confirmed reviews ALL

Very friendly staff

Nice service

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Last year i already book this hotel, but they closed because of covid. They contact me and arranged another accor hotel for my stay. This year i already book again. I hiped they're gonna open this year

Well located

Customer review rating 4.0/5

B Q. C. Business - Confirmed reviews ALL

Housekeeping can be better, when I check in the dust on the floor , despite only 8 room, table was not really clean , overall cleanliness I give 7, can be better at this kind of pandemic season. I don’t use housekeeping during my 4 night stay , as try to be eco friendly n after all I am not a messy n dirty person. However housekeeping should be able to do a good job. Bell boy n FO was good n friendly n caring . Morning coffee house staff are able to remember what I like n don’t after the second day , this was fantastic keep up the good job , overall was a good stay only thinks is please up keep the cleanliness. I remember when it first open I was here , it was an good experience thanks

Hotel not in good condition

Customer review rating 3.0/5

Max Families - Confirmed reviews ALL

When we arrive, most of AC on the corridor was off and also the light. So, we don't feel comfortable if go out from the room. The room is OK. However, the ambience that we got was not good. That's why we choose not to extend the stay and move to other hotel.

Legendary hospitality

Customer review rating 4.0/5

Oma Solo - Confirmed reviews ALL

Spacious suite, though adjacent to swimming pool unit: noise and vibration. The staff kindly switched the equipment off when I was in the room. Entrance to the hotel is up a steep staircase, that is slippery because of sea proximity; In turn, lobby is on first floor. Access is inconvenient.

Good stay

Customer review rating 4.0/5

Moel Families - Confirmed reviews ALL

Overall its ok good stay, but for breakfast is boring menu, lol

Dear Mr.O. We very much appreciate your comments regarding your stay at the Kuta Beach Heritage Hotel Bali - Managed by AccorHotels . First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. Thank you for bringing the above to our attention and hope we might be able to welcome you back to The Kuta Beach Heritage Hotel and provide you with a more seamless experience. in the meantime, please stay safe and healthy. Best regards, Management

good stay

Customer review rating 4.0/5

Budi D. S. Families - Confirmed reviews ALL

The check in is efficient. Staff are friendly. Room condition is very good, clean and comfortable. The only mediocre thing is the breakfast selection.

Dear Mr.Budi, We very much appreciate your comments regarding your stay at the Kuta Beach Heritage Hotel Bali - Managed by AccorHotels . First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. Thank you for bringing the above to our attention and hope we might be able to welcome you back to The Kuta Beach Heritage Hotel and provide you with a more seamless experience. in the meantime, please stay safe and healthy. Best regards, Management

Good stay

Customer review rating 4.0/5

Leyton B. Solo - Confirmed reviews ALL

Good overall stay even though a few facilities not available still enjoyed what I could and the location was great. Look forward to stay again

Dear Mr.B., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Please stay safe and healthy. Kind regards, Management

Good stay, good price, good location

Customer review rating 4.5/5

Joan Couples - Confirmed reviews ALL

The hotel is located in central Kuta, near Beachwalk (only 10 min walking). The hotel is very clean, good service, the staff very nice to guest. Overall good stay.

Dear Ms.Joan, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Please stay safe and healthy. Kind regards, Management

Misleading

TripAdvisor rating 3.0/5

terrykc TripAdvisor review

Arrived walked into foyer and thought it was nice the greeting was lovely all the staff were fantastic couldn't do enough for you. Got up to room beautiful here's were it went down hill paid top dollar to have plunge pool access which was only 50cm deep absolute waste of money as u can't even submerge into it as only ankle deep. Then come bedtime and you just drift of and hear thump bang clang find out the gym is directly above our room and the spa so this was midnight and then from 5.30am on it was so bad the last morning I woke up thinking it was an earthquake breakfast was OK could've been more selection for the non Asian but my wife loved the Danish selection and I was happy as it had omelette station I wouldn't return to this venue again at the prices we were charged tor a kids wadding pool but as for the staff 10 out of 10 thankyou

Dear Mr. Cox Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. We would like to welcome you again in another room type that will be far away from the noise you mentioned. However, we have taken all comments which can assist us to improve the products and service in our hotel. Look forward to welcoming you back again soon. Kind regards, Management

Nice location, good service, small swimming pool

TripAdvisor rating 4.0/5

hyunshim Families - TripAdvisor review

Thanks to the staff who kept the cele phone we left in the lobby. The location is perfect for us to explore the city. The swimming pool didn't meet our expectaion; small and the water was rather too warm in the evening. They upgraded the room and it was quite nice, but with empty mini bar and a little noise from somewhere at night.

Dear Hyunsim, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future. In the meantime, please stay safe and healthy. Kind regards, Management

Disappointed

TripAdvisor rating 3.0/5

Stay51945191521 Couples - TripAdvisor review

There was no air-con at the lobby when we checked in. The bed sheet was not clean, the facilities were not working well such as toilet door, shampoo and body gel container. Plus points - Room is big, location is good.

Dear Stay51945191521 First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the details. We would be very glad to share with them Rest assured that we take every guests' feedback on board and focus on improving our level of service. Thank you for bringing the above to our attention and hope we might be able to welcome you back to The Kuta Beach Heritage Hotel and provide you with a more seamless experience. Kind Regards, Management

Nice Location

TripAdvisor rating 4.0/5

Chris C Solo travel - TripAdvisor review

This hotel is in a great location, easy walk to everything in Kuta. Staff are friendly and helpful. View from the pool is great, the breakfast is okay, it could do with some improvement. Overall a very enjoyable stay.

Dear Chitto61, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Look forward to welcoming you back again soon. Kind regards, Management

A slight glimpse of Heritage

TripAdvisor rating 4.0/5

AnkushBora Families - TripAdvisor review

The entrance does not really show how huge this hotel is. Pros: 1. Beautiful Rooms 2. Nice swimming pool at the terrace. 3. Wonderful Amenities 4. Good Spa services. Cons: 1. Location (maybe too noisy for some). 2. It is a beach-facing hotel but not on the beach as such. 3. The inner hallway is carpeted and has an uncanny smell.

Dear AnkushBora, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

Overall Good Quality and Good Services

TripAdvisor rating 4.0/5

690doni Couples - TripAdvisor review

Staff Very Friendly,Complete Facilities, Comfortable and Pleasant Hotel Atmosphere. I hope Someday I have Some Holiday at your Hotel again with different Taste .. So, Good Luck For Your Business and Keep Humble for your Customer.. Welldone :)

Dear 690doni, We were very pleased to read that you enjoyed your stay in our property and highly positive contribution about our hotel. Your kind words have been passed to our team. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

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