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The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels 5 stars

TripAdvisor rating 4.0/5 1,826 reviews
The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels
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Hotel extras

  • Located on the beachfront of famous Kuta Beach

  • Prime location with easy access to Mall and Shopping Center

  • Roof top infinity Pool

  • Pamper your kids with fun activities and kids' meals with MyKids package

  • Devour in an exquisite and free flow beverage experience with MyGlass package

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • NGURAH RAI INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Massage (Nearby)
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels

Jl Pantai Kuta Br Pande Mas
Kuta Badung Bali indonesia
80361
kuta
indonesia

Tel: +623613007080

Fax: (+62)361/3007060

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI INTERNATIONAL AIRPORT At 7.8km / 4.85 miles - Shuttle paying

GPS :-8.720583, 115.169792

Our accommodations

Blending modern Bali influences with a nautical theme inspired by the mythical Riva Boat, the décor emphasizes the notion of East-meets-West: mixing traditional Bali culture with the French culture of the AccorHotels brand, providing design and comfort. The Junior Suite, Suite and Sea-Front Suites all feature unique Balinese names and reflect distinct aspects of culture and history. This, in addition to the amenities and dedicated service, will ensure a memorable stay.

Classic Heritage King

  • Max. number of persons: 3
  • Area: From 36m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Classic Heritage Twin

  • Max. number of persons: 3
  • Area: From 36m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior Heritage King

  • Max. number of persons: 3
  • Area: From 38m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior Heritage Twin

  • Max. number of persons: 3
  • Area: From 38m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Heritage King

  • Max. number of persons: 3
  • Area: From 39m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Heritage King with Plunge Pool

  • Max. number of persons: 3
  • Area: From 39m²
  • Views: Pool side, City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Heritage King

  • Max. number of persons: 3
  • Area: From 56m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Heritage Twin

  • Max. number of persons: 3
  • Area: From 56m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Junior Heritage Suite King

  • Max. number of persons: 3
  • Area: From 56m²
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Heritage Suite King

  • Max. number of persons: 3
  • Area: From 81m²
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

WAVES

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Waves restaurant is a venue recalling with sailing deco, a wooden deck and featuring a show kitchen which will serve you the grand breakfast to start your day. Our team will also be ready to actively interact with all guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVA BAR & RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Relieve the ambience of a luxury cruise ship while sipping your favourite cocktails. Wine & dine and looking over the bay of Kuta.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SURF POOL BAR

Photo non contractuelle / Strictly non binding

The ideal chill out place for sun lovers, the Surf Pool Bar is located next to swimming pool with Kuta Beach skyline over the top. Enjoy sipping tropical cocktails with famous Kuta sunset view just in front of you.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 564 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,000 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,826 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A good place to stay

Customer review rating 4.3/5

Sunil S. Families - 03/12/2019 Confirmed reviews ALL

The staff is very courteous and informative

Dear Mr. Sunil, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. We glad to know that our staff was very helpful during your stay with us. This can be boosting the spirit of our staff to provide high level of service Once again thank you for your review and we wish to serve you better at our beautiful hotel in the next future. Kind Regards, Management

Excellence

Customer review rating 4.3/5

Garry Solo - 02/12/2019 Confirmed reviews ALL

A wonderful hotel. I was so impressed from the moment I walked in. The staff were all so welcoming, friendly and attentive. The hotel generally is exceptionally clean, the bedroom was roomy and very comfortable with a great view of the beach & ocean. Breakfast was a pure feast with a selection that would satisfy the most demanding traveller from any part of the world. Special mention to Dayu on reception who went above and beyond, assisting me with an enquiry, and to Gilang in the Riva bar who was so attentive, friendly and efficient. It was my birthday during my stay and, without having said anything, I was surprised and delighted to fine a cake and some fruit in my room on the day. A thoroughly enjoyable stay!

Dear, Thank you for choosing to stay with us at Mercure Sydney International Airport and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards

Relaxing

Customer review rating 4.3/5

Wayne F. B. Families - 01/12/2019 Confirmed reviews ALL

The staff was very nice, everything was perfect

Dear Mr. Wayne Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

Decent stay, cleanliness can be improved

Customer review rating 4.3/5

Shaun Couples - 01/12/2019 Confirmed reviews ALL

Check-in was rather slow despite me being an Accor member. My room key should be at the priority check-in counter rather than have the receptionist go over to the other check-in counters to retrieve my room key. The room was big and spacious but the cleanliness was an issue. There were stains on the table near the wash basin and we had to use wet tissues to rub the stains off. We even put a face towel over the area so we could use our toiletries.

Dear Mr. Shaun Thank you for choosing our hotel and share your experience to us. First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the details. We would be very glad to share with them. We do thank for your comments of our hotel as well. And we look forward to welcoming you again on your next visit. Kind Regards, Management

Disappointing for Accor Brand!!

Customer review rating 4.3/5

A.k Families - 30/11/2019 Confirmed reviews ALL

Terrible! The air con was not working the entire night and customer service was bad .

Dear Mr. A.K Thank you for choosing our hotel and share your experience to us. First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the details. We would be very glad to share with them. We do thank for your comments of our hotel as well. And we look forward to welcoming you again on your next visit. Kind Regards Management
Customer review rating 4.3/5

Firdaus Families - 27/11/2019 Confirmed reviews ALL

All is ok.. no issue

Dear Sir/Madam Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

Excellent location and friendly staffs

Customer review rating 4.3/5

Fauziah Families - 26/11/2019 Confirmed reviews ALL

Enjoyed the experience at the spa as the price was not too pricey and had the edge with services at the surrounding outlet. Was offered the half hour check out late and really appreciate it. The availability of the hospitality room was great.

Dear Ms. Fauziah, We thank you for your comments and highly positive contribution about our hotel. Our service is to ensure that all of our guest will experience every moment of personalized with us, which you obviously experienced and enjoyed. We wish to have the pleasure to welcome you back in the near future. Kind Regards, Management

very nice stay

Customer review rating 4.3/5

Jan S. Couples - 25/11/2019 Confirmed reviews ALL

Very nice hotel, excellent staff, nice breakfast, clean and very comfortable room. Only the pool was little bit more chlorinated.

Dear Mr. Jan S. We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. However, your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

Good location, good food, good room

Customer review rating 4.3/5

Georgius H. Couples - 25/11/2019 Confirmed reviews ALL

Everything is good except we got bad smells on the room towel.

Dear Mr. H. We would like to thank you for choosing to stay with us during your visit to Bali and for sharing your comments with us. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Kind regards, Management

Disappointed

Customer review rating 4.3/5

Aai Business - 25/11/2019 Confirmed reviews ALL

I know the level and quality standards for your hotels, this one hasn’t. Offer like 5 Stars Hotel; not at all.

Dear Mr. A. First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the details. We would be very glad to share with them. We do thank for your comments of our hotel as well. And we look forward to welcoming you again on your next visit. Kind Regards, Management

I stayed in the hotel which is does not worth to be a 5 star hotel

Customer review rating 4.3/5

Davit A. Families - 23/11/2019 Confirmed reviews ALL

The condition of the property was terrible: 1. Hotel needs to be fully repaired; 2. The hygiene staff was awful; 3. The hotel was located just across the beach, but here were no umbrellas and no place to lie for having a rest on the beach, 4. When I entered to my room at first time, the bedroom staff looks like used before me and there dust on the furniture, as well as I found a tea pack in the air conditioner; 5. And finally I think this hotel does not meeting to the requirements of the 5 star hotel according international standards, it could be maximum 3 star hotel. And I am very disappointed from my stay in Bali just because of this hotel, as I am a member of the Accor Hotels and used to stay in your hotels before, I thought that if this hotel is managed by Accor Hotels, it should be a good one, but unfortunately I was not right.

Dear Mr. Davit, Thank you for choosing our hotel and share your experience to us. First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the details. We would be very glad to share with them. Thank you for bringing the above to our attention and hope we might be able to welcome you back to The Kuta Beach Heritage Hotel and provide you with a more seamless experience. Kind Regards, Management

Great location, friendly staff, very clean.

Customer review rating 4.3/5

Natasha M. Couples - 21/11/2019 Confirmed reviews ALL

We had a great experience at the hotel, the pool area is amazing and all the staff are incredibly friendly and helpful. The room was clean and tidy and a good size.

Dear Ms. Natasha, We thank you for your comments and highly positive contribution about our hotel. Our service is to ensure that all of our guest will experience every moment of personalized with us, which you obviously experienced and enjoyed. We wish to have the pleasure to welcome you back in the near future. Kind Regards, Management

Excellent

Customer review rating 4.3/5

Budi A. G. Families - 20/11/2019 Confirmed reviews ALL

nice room and breakfast,staff was helpfully and hospitality

Dear Mr.Budi Arief, We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

Very satisfied

Customer review rating 4.3/5

Jacq Couples - 20/11/2019 Confirmed reviews ALL

Our stay was great! The room was spacious, pools were beautiful, staff went above and beyond too! The food at breakfast and for dinner was amazing! The only thing I could pick was we only had one access card, and that 2 light bulbs were blown! Great hotel!

Dear Ms.S., We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Look forward to welcoming you back again soon. Kind regards, Management

Could be better

Customer review rating 4.3/5

W. Friends - 19/11/2019 Confirmed reviews ALL

1.Air conditioner is not cold even call engineer . 2.Call for house keeper to prepare for ice cube but wait for a long time. ( About 30mins) 3. Water for bathtub is really yellow so we cannot enjoy well during our stays even we booked junior suite room. General speaking , the location is good and easy cross the street to Kuta but room is old and service is passable. I will not stay again if there is no attractive room price .

Dear Mr.W., Thank you for choosing our hotel and share your experience to us. First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the details. I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future. Kind regards, Management

BELOW EXPECTATION

Customer review rating 4.3/5

Jap S. H. Business - 18/11/2019 Confirmed reviews ALL

BREAKFAST IS NOT 5 STAR STANDARD BATHTUB IS ONLY FOR SHOWING, NO SHOWER GEL OR OTHER RELATED AMNEMITIES

Dear Mr. H., Thank you for choosing our hotel and share your experience to us. First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. We have shared your comments to all department concerns and to prevent future occurrence. We will take immediate action to improve the details. We would be very glad to share with them. Thank you for bringing the above to our attention and hope we might be able to welcome you back to The Kuta Beach Heritage Hotel and provide you with a more seamless experience. Kind Regards, Management

A very nice hotel.

Customer review rating 4.3/5

Leo Solo - 18/11/2019 Confirmed reviews ALL

Good location, good breakfast and good restaurant location, nice beach overlook area, the swimming pool, are all very nice.

Dear Mr. M., We were very pleased to read that you had wonderful and great experience with us. Especially to every good points that you have addressed us. We look forward to welcome you back again soon. Kind regards, Management

Good

Customer review rating 4.3/5

Toga S. Business - 18/11/2019 Confirmed reviews ALL

Good welcoming, nice view for breakfast.

Dear Mr. s., We were very pleased to read that you had wonderful and great experience with us. Especially to every good points that you have addressed us. Your satisfaction is the best reward for our team to strive the best quality of service. Look forward to welcoming you back again soon. Kind regards, Management

Awesome

Customer review rating 4.3/5

Sukhpreet S. B. Couples - 18/11/2019 Confirmed reviews ALL

Everything was brilliant

Dear Mr. B., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to know that you had such a great experience with us. Your satisfaction is the best reward for our team to strive the best quality of service. Look forward to welcoming you back again soon. Kind regards, Management

The hotel is too old n need to be renovated

Customer review rating 4.3/5

Anonymous Families - 18/11/2019 Confirmed reviews ALL

Checking out 30 mins after checking in.

Dear Mr. S. Thank you for taking the time to provide this feedback. However, we will take action to improve some areas which come to your concern. I have shared with department concerned I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future. Kind regards, Management.
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