The Kuta Beach Heritage Hotel Bali - Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.4/5 314 reviews

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Description

Hotel extras

  • Located on the beachfront of famous Kuta Beach

  • Prime location Within walking distance to shopping, dining, nightlife, and cultural attraction

  • Versatile meeting spaces ideal for events, meetings, and social gatherings near the beach.

  • Roof top Riva Bar & Restaurant with Ocean view serving Local authentic & international cuisine

  • Green Key certified hotel

Our accommodation(s)

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Hotel location

The Kuta Beach Heritage Hotel Bali - Managed by Accor

Jl Pantai Kuta Br Pande Mas, Kuta Badung Bali indonesia
80361 KUTA
Indonesia

GPS:-8.720583, 115.169792

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  314 reviews

Customer review rating 4.0/5

Geraldine H. Families - Confirmed reviews ALL

Stayed as a family of 3, late flight arrival from Australia. Here for 2 nights, central location and busy hotspots nearby.

Dear Mr/Ms Geraldine H., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us, especially the breakfast team. We do appreciate and thank you for your feedback. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management

Customer review rating 5.0/5

Radhi R. Friends - Confirmed reviews ALL

Putu was very friendly and all-smiles when she welcomed us. She was clear in all of her communications. She ticked every box very easily and professionally! The room was beautiful! It was spacious and clean. I completely forgot that I get complimentary upgrades as an Accor Gold member (and was pleasantly surprised when Putu mentioned it at check-in). The beautiful view of Kuta Beach and the sunsets nightly were beyond imagination. All the Security Officers were friendly, helpful, and chatty. They greeted us every morning when we went out—even gave us recommendations on where we should eat and where we should visit as well—and welcomed us back cheerfully when we returned in the night. The Tante at the gift shop felt like family when we dropped by to browse. Conversations were never dull despite meeting for the first time. The receptionist that assisted us with our late check-out requests was also very cheerful during our interaction. She also communicated very clearly on our benefits and the timing for the late check-out. Putu assisted us with out check-out (which to me felt very full circle). Just like before, she ticked all of the boxes very easily with all smiles. Your entire team made us feel so at home, and we really didn't want to leave. Please know that this is 100% not the last time I'll be staying here. I'm already thinking of coming back for another stay later this year! Thank you Kuta Beach Heritage Hotel for the amazing experience!

Dear Mr/Ms Radhi R., Thank you for choosing The Kuta Beach Heritage Hotel and sharing such a wonderful review. Reading your comments truly made our day, and we are delighted to know that your stay was beyond expectations. Creating memorable experiences is exactly what we strive for, and it is incredibly rewarding to hear that our team made you feel so at home. We are especially pleased to learn that Putu provided such a warm and professional welcome, clearly communicated your benefits as an Accor Gold member, and ensured a seamless experience from arrival through departure. Your kind recognition will certainly be shared with her, as well as with our reception team, security officers, and the gift shop team. They will be proud to know they helped make your stay so special. It is also wonderful to hear that you enjoyed the spacious room, the upgrade, and the beautiful views of Kuta Beach and its sunsets. Moments like these are what we hope every guest will cherish long after their stay. Thank you once again for your generous words and for your loyalty as an Accor Gold member. Knowing that you are already planning your return visit is the greatest compliment we could receive. We very much look forward to welcoming you back later this year for another exceptional experience. Kind regards, Management

Customer review rating 4.0/5

Matt R. Friends - Confirmed reviews ALL

All departments good EXCEPT bar & Maintenance

Dear Mr/Ms Matt R., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. Also, we have taken note your comments on bar, maintenance, WiFi & In Room Dining menu for our team's improvement. We do appreciate and thank you for your feedback. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management

Customer review rating 3.5/5

Paul K. Couples - Confirmed reviews ALL

Strange set up with reception on 1st floor but entrance on ground. Our room had a wall about 2m from the patio doors so thete was absolutely no view and made the balcony a bit pointless. It was called Beach hotel bit it isnt on the beach Now for the positives..all the staff were lovely helpful & friendly. Breakfast was nice with live Balinese music looking out to the rooftop pool. Overall I wouldn't return to this hotel as it didnt suit my needs [beach and views].

Customer review rating 3.5/5

Janisha S. Families - Confirmed reviews ALL

Good experience, great staff. They were very kind and helpful with booking our tours and hiring a private driver. Only problem I’d have was the AC, wish it went lower to 16 degrees because majority of Bali used fan and have the ac on a warmer temperature, and maybe more bright lights in the room.

Other web-users rate our hotel

  • 789 reviews 9.5/10 Location
  • 872 reviews 7.4/10 Room
  • 895 reviews 9.2/10 Service
  • 7 reviews 6.4/10 WiFi
  • 358 reviews 6.8/10 Cleanliness
  • 318 reviews 8.4/10 Breakfast
  • 289 reviews 5.7/10 Amenities
  • 280 reviews 5.2/10 Vibe

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