The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels 5 stars

Arrived walked into foyer and thought it was nice the greeting was lovely all the staff were fantastic couldn't do enough for you. Got up to room beautiful here's were it went down hill paid top dollar to have plunge pool access which was only 50cm deep absolute waste of money as u can't even submerge into it as only ankle deep. Then come bedtime and you just drift of and hear thump bang clang find out the gym is directly above our room and the spa so this was midnight and then from 5.30am on it was so bad the last morning I woke up thinking it was an earthquake breakfast was OK could've been more selection for the non Asian but my wife loved the Danish selection and I was happy as it had omelette station I wouldn't return to this venue again at the prices we were charged tor a kids wadding pool but as for the staff 10 out of 10 thankyou

On walking in thought it was quite nice service staff excellent greeting was spot on the room itself very nice until you go to hop in the so called plunge pull that if you tried to plunge in would knock you unconscious as its only able deep and your paying top $ for this then your trying to sleep and you hear all this crashing and banging and find out the gym is right above your room so we were woken up very early and people were in the after midnight so our sleep there wasn't great. My wife loved the Danish selection for breaky and the fact there was a little oven for her to heat them was a home run for her and I'm happy if there's an omelette station which there was. I think that you need to stop advertising plunge pool as its not thanks to all the lovely staff you are what make Bali worth the stay.

I love your location and the breakfast is delicious and suitable for international tourists; The service is pretty good and all staff are extremely hospitable ! Worth the price, we will choose your hotel again once we travel to Bail.

Stayed at the Kuta Heritage and always very happy to keep coming back. At reception we are welcomed by the staff member EKA who always makes us feel very welcome and looks after our every need. All the staff say welcome home as we have returned many times and with really warm welcome it does feel like we have come home. We often eat at the hotel RIVA restaurant and the staff member Surya again always looks after our every need. I had come down with a cold while in Bali and Surya was so helpful and kind making ginger, lemon & honey tea for me at breakfast. I fully recommend all the staff here and the the hotel is clean, well maintained along with being really well located right on the beach in Kuta.

Service was A1 good breakfast and making room available to freshen up before flying out is appreciated

Your people make the difference

Overall good

Hotel was in a good location, staff were very polite and friendly, although some were lacking in communication skills. The room was very tired and in need of updating although reasonably clean. Common areas eg : pool and pool area required maintenance and updating, pool furniture and umbrellas needed to be replaced. Breakfast was average from an Australian perspective as catering was more to other ethnic tastes. This hotel should not be rated as 5 star, We would rate it as 3.5 stars as regular travellers. Would not recommend to Australian travellers.

Overall room furniture looks tired, towels and toiletries not always replaced, insufficient drinking water offered, shower area smells and housekeeping service could be much better.

Hotel was clean. However, housekeeping needs to improve as we have 3 persona staying in the room, they always give us only 2 towels. And had to ask for towels every evening.

Great

Wonderful experience, staff was professional and very courteous

The stay was comfortable. The suit provided was spacious and complimentary Honeymoon decoration too was provided as promised. The breakfast was excellent and I must say that your breakfast is perhaps the best in Kuta! Your wifi also performed better when compared to other free wifi providing establishments. However, there are a few things that you can pay attention to - 1. The king heritage rooms have no view at all. We see other hotels' room and people which is something that really takes away the charm of your 5 star hotel. 2. Shower to Tap converter switch in the bathroom was broken. We had reached after a long flight and all we wanted was to take shower as soon as we reached room. However, as the switch had some issue, we had to call the hotel staff first and get it fixed. This wasted more than 45 precious minutes of that day which we could have used for our leisure. 3. As we were in your hotel for more than 3 days, a complimentary spa coupon would have been great. Other hotels with similar suit price range do offer that. Take for example Alam Puisi Villa, Ubud who offered us a complimentary couples foot massage on our check in. 4. The swimming pool was a bit of a disappointment as it was too small that what we expected. Apart from that The Kuta Beach Heritage Hotel was excellent. We request you to maintain the best part about your hotel and improve a few shortcomings that we have mentioned. All the very best.

I liked overall hotel service only improvement needed on the behavior of front desk people. They need to be trained and value each and every customer .

We enjoyed a nice sunset view. I personally recommend the spa. The massage we got there was the best i’ve ever got. Totally excellent!!