The Kuta Beach Heritage Hotel Bali - Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.5/5 155 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Located on the beachfront of famous Kuta Beach

  • Prime location with easy access to Mall and Shopping Center

  • Roof top Pool with ocean view

  • Roof top Riva Bar & Restaurant with Ocean view serving Local authentic & international cuisine

  • We received the Green Key certificate for 2023

Our accommodation(s)

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Hotel location

The Kuta Beach Heritage Hotel Bali - Managed by Accor

Jl Pantai Kuta Br Pande Mas, Kuta Badung Bali indonesia
80361 KUTA
Indonesia

GPS:-8.720583, 115.169792

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  155 reviews

TripAdvisor Rating  4.0/5  2,040 reviews

Certificate of excellence 2023

Amazing Stay - Thank you again

TripAdvisor rating 5.0/5

jmfinvest TripAdvisor review

What an Amazing stay once again at The Kuta Heritage Hotel. Thank you for all your assistance and fun times. Front Office - Thank you Putu, Dayu and Ika Food and Beverage - Surya,Anita,Suardi,Linda,Nita and Seni. To all the the Team that made it an excellent stay - thank you. :) Taking the time to review this Hotel is not difficult as it was such an Amazing stay as always. Stuart and Carol

Dear Mr. Stuart & Ms. Carol, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management

Disappointment experience and need a revamp

TripAdvisor rating 1.0/5

Johnny C Solo travel - TripAdvisor review

The worst experience ever. The service was poor, food portion was small, rooms are old and outdated..honestly don’t know how it is rated as 5 stars, doesn’t even pass the 3 star mark..for the price I paid i should have stayed the 3 nights elsewhere. Staffs are like robots and needs more training on customer service. Phones don’t work when calling their number. Communication from the hotel is exceptionally bad, no detailed information upon check in. Only good thing is it is located right across the beach. Extremely disappointed.

Dear Mr. Johnny C, Warm greetings from The Kuta Beach Heritage Hotel – Managed by Accor. We were surprised to read your score and reviews at TripAdvisor with 1 star out of 5. Please accept our sincere apology on the less than ideal experience during your stay. However, I appreciated the detailed concern regarding our hotel and the service, I share this issue with rest of the team, which assist in our promises will always strive for the service excellent to our guest. My team and I hope to have the pleasure of seeing you back for an even better experience. Since our guests’ satisfaction is of paramount important to us. We would like to hear more from you and would appreciate it if you could contact me at ALFI.ALDYNO@accor.com Sincerely, Alfil Aldyno Asst. Front Office Manager

Great location but watch out for rooms without any view except a hallway view.

TripAdvisor rating 3.0/5

Soren w TripAdvisor review

great location and friendly staff. But the room had one window facing a hallway next to the elevator. Dont really think that having a 4.6/5 rating on your own website is justified for a room without naturel light. The staff were great and friendly as would be expected on Bali so no issues there. THe location was on the foreshore of Kuta Beach with shops, restaurants and cafes in every direction. A major shopping centre is about 2 mins walk from Hotel so no issues there. We opted for the buffet breakfast and regretted that purchase. The food was average and when the hot food is not hot and the coffee is cold then i am not going to try the cold dishes just in case, so can't comment on that part. Just not worth the price when there are so many options within walking distance to the hotel with regards to breakfast. Hotel car to Airport is 200K Rp which is above the taxi price but very good and clean vehicle with polite driver so recommended. For location, this hotel worth considering but dont waste money on the breakfast buffet

Dear sorenw722, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. Also, we have taken note your comments on breakfast quality for our consideration and improvement. We are looking forward to welcoming you back again soon. Please stay safe & healthy. Kind regards, Management

We did not travel due to Covid - no refund or amendment received

Customer review rating 0.5/5

Adrian S. Families - Confirmed reviews ALL

Due to Covid we did not travel. We requested a refund but that was denied. We are prepared to amend the booking to another date

Dear Mr. Adrian S., Warm greetings from The Kuta Beach Heritage Hotel – Managed by Accor. We were surprised to read your score online review with 10 stars out of 100, when we check you reservation it was 2021 you were not able to travel, and your booking is not refundable. I do understand that was covid period and we will be please to arrange if you want to be planning for your next vacation to Bali and stay with us at The Kuta Beach Heritage Hotel. If you need any assistant, please to contact me directly by email: al…, we would really appreciate it. Look forward to welcoming you soon. Stay safe & healthy. Kind regards, Alfil Aldyno Asst. FO Manager

High value for money

TripAdvisor rating 5.0/5

Dirk_B18 Solo travel - TripAdvisor review

Stayed for a night before returning to Europe. Location is pleasant directly on the beach (which is rather busy). Loved the really spacious room with very comfy bed. Superb breakfast in the rooftop bar. Nice pool up there as well. Can recommend if you stay in busy Kuta

Dear Dirk_B18, Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. It is wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Stay safe & healthy. Kind regards, Management

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Other web-users rate our hotel

  • 776 reviews 9.5/10 Location
  • 937 reviews 7.7/10 Room
  • 897 reviews 9.1/10 Service
  • 15 reviews 8/10 WiFi
  • 369 reviews 7.1/10 Cleanliness
  • 361 reviews 8.1/10 Breakfast
  • 155 reviews 6.2/10 Value

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