The Kuta Beach Heritage Hotel Bali - Managed by Accor 5 stars

Arrived early 1pm. Early check in unavailable. Told to come back at 2 pm. Went to Riva for some very ordinary snapper. Attended reception just after 2pm. Advised room not ready and to wait in coffee lounge. Waited there for 30 mins, reattended reception to be advised room still not ready. When questioned how long, advised about 10 mins. After 15 mins gave up and went for a walk. Very disappointing. Ended up in room just after 3pm. Staff very accommodating and located me on the grounds to provide room key. Pool area great, clean and welcoming. Room clean, spacious and neat with a lovely sea view. Although there was a ceiling over balcony, many holes made it leak all over the balcony. Understanding of salt erosion and age, however it would have been nice to sit outside when it was raining. Bed and room amenities very good. TV reception not so good - pixilated. Staff very good, warm and hospitable. Other guests had door slamming issues but it was during normal hours. Soft door closers would alleviate. Room service was very good. Room 207 sits over a music venue rendering it unable to watch tv, sleep or anything other than to leave the room whilst live bands played from 9pm - 1am - every day. Purchased another room to sleep during this period. That room, 315 smelt like mould and was not pleasant. Property is tired and does need a makeover. And something needs to be done about the noise in rooms from the music. It’s simply not fair for guests to endure that exceptionally noisy environment. Property overall, 3.5 star, the noise from pub brings the stay to 1 star. Would not recommend.

Dayu has been very attentive to our needs. She made sure that we are able to check in earlier than expected as our flight became earliee

We had been during Diwali. Our stay was pleasant.All activities are nearby like waterbom and others. The breakfast was specially prepared vegetarian and utmost delicious on request. Both the attendant Ms Nita and Ms Seni went out of the way to serve us delicious Veg Breakfast all days of our stay. This was very satisfying and made our stay more comfortable and memorable. Thanks to Both of them. Other room services were also great.

Overpriced and rundown. This hotel needs to seriously consider its pricing unless it refurbishes. It's dirty old and the food was awful. Do not stay here. We paid almost 200 asutalian for one night and had to clean our own air conditioners... For $40 or $50 you would expect this but nit for what they charge.

Absolutely perfect stay in KUTA...This side Ayush Bhalla From Columbus Holidays, I had stayed for 3 nights at The Kuta Beach Heritage Hotel for our group trip with 53 pax . It was Absolutely perfect trip. The service was fabulous, the food outstanding and the location was stunning front of Kuta Beach , Spacious and very clean and quiet room. Highly recommend to anyone looking for a 5 star experience .Thank so you much for your hospitality. The view of beach from infinity pool is amazingly beautiful. Thanks for the beautiful memories and Highly recommend one again... Hoping for more trips in future... Thanks & Regards, Ayush Bhalla from Columbus Holidays