Housekeeping can be better, when I check in the dust on the floor , despite only 8 room, table was not really clean , overall cleanliness I give 7, can be better at this kind of pandemic season. I don’t use housekeeping during my 4 night stay , as try to be eco friendly n after all I am not a messy n dirty person. However housekeeping should be able to do a good job. Bell boy n FO was good n friendly n caring . Morning coffee house staff are able to remember what I like n don’t after the second day , this was fantastic keep up the good job , overall was a good stay only thinks is please up keep the cleanliness. I remember when it first open I was here , it was an good experience thanks

When we arrive, most of AC on the corridor was off and also the light. So, we don't feel comfortable if go out from the room. The room is OK. However, the ambience that we got was not good. That's why we choose not to extend the stay and move to other hotel.

Spacious suite, though adjacent to swimming pool unit: noise and vibration. The staff kindly switched the equipment off when I was in the room. Entrance to the hotel is up a steep staircase, that is slippery because of sea proximity; In turn, lobby is on first floor. Access is inconvenient.

Overall its ok good stay, but for breakfast is boring menu, lol

The check in is efficient. Staff are friendly. Room condition is very good, clean and comfortable. The only mediocre thing is the breakfast selection.

Good overall stay even though a few facilities not available still enjoyed what I could and the location was great. Look forward to stay again

The hotel is located in central Kuta, near Beachwalk (only 10 min walking). The hotel is very clean, good service, the staff very nice to guest. Overall good stay.

Great stay again

The staff at the hotel were amazing, super helpful

Old and rather dirty

We regularly stay here for our Bali holidays. The hotel is located opposite the Kuta Beach, which is fabulous. The rooms are extremely comfortable and the staff are very professional and friendly. They always make us feel special.

Late minute booking, great customer service, added free breakfast, however the bathroom was dirty n aircon not very strong

Arrived walked into foyer and thought it was nice the greeting was lovely all the staff were fantastic couldn't do enough for you. Got up to room beautiful here's were it went down hill paid top dollar to have plunge pool access which was only 50cm deep absolute waste of money as u can't even submerge into it as only ankle deep. Then come bedtime and you just drift of and hear thump bang clang find out the gym is directly above our room and the spa so this was midnight and then from 5.30am on it was so bad the last morning I woke up thinking it was an earthquake breakfast was OK could've been more selection for the non Asian but my wife loved the Danish selection and I was happy as it had omelette station I wouldn't return to this venue again at the prices we were charged tor a kids wadding pool but as for the staff 10 out of 10 thankyou

Thanks to the staff who kept the cele phone we left in the lobby. The location is perfect for us to explore the city. The swimming pool didn't meet our expectaion; small and the water was rather too warm in the evening. They upgraded the room and it was quite nice, but with empty mini bar and a little noise from somewhere at night.

There was no air-con at the lobby when we checked in. The bed sheet was not clean, the facilities were not working well such as toilet door, shampoo and body gel container. Plus points - Room is big, location is good.