The Kuta Beach Heritage Hotel Bali - Managed by Accor 5 stars
Customer review rating (ALL Rating) 4.2/5 32 reviews
The Kuta Beach Heritage Hotel Bali - Managed by Accor
Jl Pantai Kuta Br Pande Mas, Kuta Badung Bali indonesia
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Int. airport 1 - IATA code
7.8 km / 4.85 mi 14 min drive
Int. airport 1 - full name
7.8 km / 4.85 mi 14 min drive
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Waves restaurant is a venue recalling with sailing deco, a wooden deck and featuring a show kitchen which will serve you the grand breakfast to start your day. Our team will also be ready to actively interact with all guests.
Relieve the ambience of a luxury cruise ship while sipping your favourite cocktails. Wine & dine and looking over the bay of Kuta.
Blending modern Bali influences with a nautical theme inspired by the mythical Riva Boat, the décor emphasizes the notion of East-meets-West: mixing traditional Bali culture with the French culture of the AccorHotels brand, providing design and comfort. The Junior Suite, Suite and Sea-Front Suites all feature unique Balinese names and reflect distinct aspects of culture and history. This, in addition to the amenities and dedicated service, will ensure a memorable stay.
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Our guest reviews
100% genuine reviews from our guestsFind out more
well located, good service despite room shortcomings
Customer review rating 3.5/5
Ej Solo - Confirmed reviews ALL
Location is very good in my opinion (few mins away from beachwalk shopping and the poppies lanes as well as many convenience stores, food, massage places nearby). The counter and duty managers were all very friendly and helpful. It was unfortunate my first room was not up to par as I could not use the bathtub (and there were bugs!). I tried calling more than 3x but no one picked up. I even tried other helplines to no avail. hence on my first night, I was not satisfied. However the staff was quick to fix my situation on the 2nd day when i feedback to the front desk abt my room. Breakfast was good with lots of variety.
Dear Eu J., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Please stay safe and healthy. Kind regards, Management
Well located and enjoyed the stay.
Customer review rating 4.0/5
Balilover Families - Confirmed reviews ALL
I am very happy the service and comfort received from the hotel management. The taste of the food was really satisfying. Only one observation the room lights were insufficient and needs to improve. Proper illumination required with bright lights.
Dear Mr/s.A., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Please stay safe and healthy. Kind regards, Management
Fantastic hotel in the heart of Kuta Beach
Customer review rating 4.5/5
Rpagem Families - Confirmed reviews ALL
The friendliest, most considerate staff, beautiful room upgrade, accomadated our family well. Amazing food, buffet breakfast was great. Highly recommend!
Dear Robyn P., Thank you very much for your outstanding ratings regarding your stay at the The Kuta Beach Heritage Hotel Bali - Managed by Accor. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Average services for the reputation and price.
Customer review rating 2.0/5
Subhrajyoti M. Families - Confirmed reviews ALL
Not a great experience. Room was not cleaned properly and was not cleaned unless reminded. Had to ask for change of bedsheets. Leakage issues from the ceiling. Toiletries provided only when asked. Complimentary Breakfast provided only for one adult and child despite booking for two adults and a child. Breakfast had very limited vegetarian options.
TripAdvisor rating 5.0/5
heru P TripAdvisor review
Excellent service!! Pengalaman luar biasa...feels like home..kamar yg bersih,ramah, makanaya enak dan semua staff sangat membantu,,, Special Thanks to Service Department Mrs.Rika, Seni,Nita ,Linda ..you are so kind and helpful. And bar department also mr.dwiki and Ngurah,septa also...nice staff so helpful! Receptionist team...ohh my god,,,so friendly.. Gak nyesel lhooo stay di sini,the best experience in here !! Pertahankan dan tingkatkan ya service nya !!💕
Dear 260herup, We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Please stay safe and healthy. Kind regards, Management
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price