Dear Mrs. Wendy W., Thank you very much for sharing your detailed feedback and for choosing to return to Pullman Bali Legian Beach. We are delighted to know that you enjoyed your overall experience and that the warm hospitality of our team made you feel welcomed throughout your stay. We are pleased that our team was able to assist with the room change and that you found the Family Executive Room more comfortable, spacious, and suitable for your needs. At the same time, we sincerely regret that your initial Ocean View room did not provide the level of comfort you expected due to the musty smell and surrounding noise. We appreciate you bringing these concerns to our attention, and your comments will be shared with our Housekeeping and Engineering teams for further inspection and improvement. It is also wonderful to hear that you enjoyed the extensive dining selections at our restaurant and the wide variety available at our breakfast buffet. We always strive to offer a delightful culinary experience with choices to suit different preferences and tastes. Thank you once again for your valuable feedback and continued trust in Pullman Bali Legian Beach. We truly appreciate your recommendation and look forward to welcoming you back for another relaxing and memorable stay, hopefully with an even smoother experience from the moment you arrive. Warm regards, Febry Guest Experience

Dear Lisa- A. M., Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you had an enjoyable stay and appreciated our beautiful beachfront location, with convenient walking access to Kuta and the surrounding attractions. It is especially lovely to hear that you enjoyed the stunning sunset views and our extensive buffet breakfast selection. Your kind comments are truly appreciated and serve as great encouragement for our team to continue creating memorable experiences for our guests. Thank you once again for choosing Pullman Bali Legian Beach. We look forward to welcoming you back for another relaxing stay, delightful breakfast, and more beautiful Bali sunsets. Warm regards, Febry Guest Experience

Dear Leisel B., Thank you for taking the time to share your feedback following your stay at Pullman Bali Legian Beach. We are delighted to know that you enjoyed our prime beachfront location and were pleased with the warm and attentive service provided by our team. Your kind recognition is truly appreciated and encourages us to continue delivering exceptional hospitality. At the same time, we regret that certain aspects of your room appeared a little tired and did not fully meet your expectations. We appreciate you bringing this to our attention, and your comments will be shared with the relevant departments for further review as we continuously strive to maintain and enhance our facilities. Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back and providing an even more comfortable and enjoyable experience on your next visit. Warm regards, Febry Guest Experience

Dear Peter G., Thank you for taking the time to share your feedback following your stay at Pullman Bali Legian Beach. We are delighted to know that our team made such a positive impression through their excellent service and warm hospitality. Your kind recognition is truly appreciated and will certainly be shared with our colleagues as encouragement to continue creating memorable experiences for our guests. At the same time, we appreciate your honest observations regarding the condition of our rooms and facilities. We regret that some aspects of the resort did not fully meet your expectations. Your comments regarding the wear and tear have been well noted and will be shared with the relevant departments as we continuously strive to maintain and enhance the comfort and quality of our facilities. Thank you once again for your valuable feedback and for highlighting both the positive aspects and areas where we can improve. We sincerely hope to have another opportunity to welcome you back and provide an even more enjoyable experience. Warm regards, Febry Guest Experience

Dear Agni A. A., Thank you very much for sharing your feedback with us. We are delighted to know that you had a comfortable stay and appreciated our convenient and strategic location, offering easy access to the beach and nearby attractions. Your kind feedback is truly appreciated and motivates our team to continue providing welcoming hospitality and memorable experiences for all our guests. Thank you once again for choosing Pullman Bali Legian Beach. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Febry Guest Experience

Dear Mr. Robert G., Thank you very much for sharing your lovely feedback with us. We are delighted to know that your stay met your expectations and that you enjoyed the comfort of your room as well as our breakfast offerings. It is always rewarding to know that our facilities and services have contributed to a pleasant and enjoyable experience. Your kind appreciation means a great deal to our team and encourages us to continue delivering memorable hospitality to all our guests. Thank you once again for choosing Pullman Bali Legian Beach. We look forward to welcoming you back for another wonderful stay in the near future. Warm regards, Febry Guest Experience

Dear Leane F., Thank you for taking the time to share your feedback following your October stay with us. We are delighted to know that you had an overall enjoyable experience at Pullman Bali Legian Beach and that our prime beachfront location continues to be one of the reasons you choose to return to us. Your continued trust and loyalty are truly appreciated. At the same time, we regret that our coffee selection did not fully meet your expectations, particularly as you enjoy your coffee black and appreciate its flavour and quality. We understand that a good cup of coffee can make a significant difference to the breakfast experience. Please rest assured that your feedback has been noted and will be shared with our Food and Beverage team for further review and improvement. Thank you once again for your honest feedback and continued support. We truly value your loyalty and look forward to welcoming you back for an even more satisfying experience on your next visit. Warm regards, Febry Guest Experience

Dear Say K. O., Thank you very much for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed our convenient location and experienced the warm hospitality of our team. It is especially pleasing to hear that your check-in experience was smooth and welcoming, and that our Ambassador and Concierge teams were able to assist with your room preference promptly and efficiently. Your kind recognition of their efforts is sincerely appreciated. We will be sure to share your compliments with the team, as such feedback is always a great encouragement to our colleagues. Thank you once again for choosing to stay with us. It was our pleasure having you, and we look forward to the opportunity of welcoming you back for another memorable experience in Bali. Warm regards, Febry Guest Experience

Dear Kelly F., Thank you very much for your continued trust and loyalty. It is always a pleasure to welcome you back, and we are truly delighted to know that you continue to enjoy our convenient location, comfortable rooms and the warm hospitality of our team. Your kind words and continued support mean a great deal to us. We look forward to welcoming you back again for many more memorable stays. Warm regards, Febry Guest Experience

Dear Tania E., Thank you very much for sharing your wonderful feedback. We are delighted to hear that you and your family enjoyed your stay with us. It is especially pleasing to know that you appreciated the spacious and well-maintained family room, our hotel facilities, the friendly service from our team, and the variety offered at our buffet. Your kind compliments mean a great deal to us and will certainly be shared with the team as encouragement to continue delivering memorable experiences. Thank you once again for choosing to stay with us. We look forward to the pleasure of welcoming you and your family back to Bali. Warm regards, Febry Guest Experience

Dear Ms. F., Thank you for taking the time to share your experience with us. We are concerned to learn that your stay did not provide the comfort and relaxation you had anticipated, particularly as you had chosen our hotel for a special luxury getaway. We deeply regret of how uncomfortable the room conditions, including the musty odour and bathroom environment, must have been, especially considering the sensitivities you mentioned. We also acknowledge your concerns regarding the fragrances used in our public areas and the impact they had on your ability to comfortably enjoy the hotel's facilities. We recognize that these are important aspects of the overall guest experience and that the alternative room did not provide the improvement you were looking for. Please be assured that your observations regarding room conditions, ventilation, bathroom cleanliness, and the use of fragrances throughout our public areas will be brought to the attention of our management, Housekeeping, and Engineering teams for thorough review and appropriate follow-up. We also understand your disappointment regarding the overall value of your stay and your request for a refund for the remaining two nights. We trust that this matter has received the appropriate consideration from our management team. Once again, thank you for bringing these matters to our attention. Your well-being and comfort are important to us, and your feedback provides an opportunity for us to reassess our standards and identify areas requiring improvement. We sincerely hope to have the opportunity to restore your confidence in Pullman Bali Legian Beach in the future. Warm regards, Febry Guest Experience Team

Dear David W., Thank you for your positive feedback. We are pleased to know that you found your experience at Pullman Bali Legian Beach enjoyable. Your satisfaction is important to us, and we hope to welcome you back soon for another memorable stay. Best regards, Febry Guest Experience

Dear Abbey P., Thank you for sharing such wonderful feedback. We are delighted to know that your first stay with your three little ones was an enjoyable experience and that our spacious rooms, beautiful surroundings, and family-friendly facilities made your holiday special. It is particularly rewarding to hear that Pullman Bali Legian Beach has become your preferred choice for future visits to Bali. We also appreciate your honest feedback regarding our breakfast pricing. While we are pleased that you enjoyed the delicious offerings and extensive variety, we understand your perspective when comparing the pricing with other hotels and restaurants. Your comments are valuable and will be shared with our management team for further consideration. Once again, thank you for your kind recommendation and for choosing to stay with us. We look forward to welcoming you and your family back for many more wonderful holidays in Bali. Warm regards, Febry Guest Experience Team

Dear King J., Thank you very much for sharing your lovely feedback. We are delighted to know that you enjoyed our convenient location, friendly hospitality, food offerings, and relaxing atmosphere. It is especially wonderful to hear that our kids' entertainment added to your overall experience. Your kind words are truly appreciated and serve as great encouragement to our team. We look forward to welcoming you back to Pullman Bali Legian Beach for another enjoyable and memorable stay with us. Warm regards, Febry Guest Experience Team

Dear David W. R. H., Thank you for taking the time to share your feedback, particularly as a returning guest. We are pleased to know that you enjoyed your room this time, appreciated the quieter surroundings, and found our team welcoming and our gardens beautifully maintained. Nevertheless, we acknowledge your concerns regarding the ongoing Infinity Bar works and the noise experienced around the pool area. We understand how disruptive this can be when you are looking forward to a relaxing holiday. We also appreciate your comments regarding the saxophone entertainment, breakfast and dining quality, as well as the consistency of our room cleaning service. We deeply regret for the inconvenience that these have caused. Your observations will be shared with the respective department heads for further review and improvement. Once again, thank you for your continued trust in choosing Pullman Bali Legian Beach. Your feedback is particularly valuable to us as a returning guest, and we hope to welcome you back for a more relaxing and enhanced experience on your next visit. Warm regards, Febry Guest Experience Team

Dear Josue E. C., Thank you very much for sharing your wonderful feedback with us. We are absolutely delighted to know that you had such a comfortable and enjoyable stay at Pullman. It is especially rewarding to hear that every aspect of your experience met your expectations and that the friendliness and kindness of our team made your visit even more special. At Pullman, we believe that genuine hospitality comes from thoughtful gestures and sincere connections with our guests. Your kind recognition means a great deal to our entire team and will certainly be shared with our colleagues as encouragement to continue delivering exceptional service. Thank you once again for your kind words and for choosing to stay with us. We truly look forward to welcoming you back for another 100% comfortable and memorable experience! Warm regards, Febry Guest Experience

Dear Marilyn M., Thank you for sharing such a wonderful review of your recent stay at Pullman Bali Legian Beach. We are delighted to know that you had a very enjoyable experience, appreciated our convenient location, and were pleased with the comfort and quality of your room. It is especially rewarding to hear your kind compliments about Ayik and Bablo. We are pleased that Ayik made such a positive first impression with her warm and helpful assistance, and that she and Bablo ensured your check-out experience was smooth and effortless. Your recognition will be shared with them as an encouragement to continue delivering the thoughtful and attentive service our guests deserve. Thank you once again for choosing Pullman Bali Legian Beach. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay filled with warm hospitality and exceptional experiences. Warm regards, Febry Guest Experience

Dear Lisa J. C., Thank you for sharing your feedback. We are delighted to know that you enjoyed our beachfront location, beautifully maintained grounds, friendly hospitality, and the cleanliness of our rooms. We also appreciate your constructive comments regarding the bed comfort and pillows, as well as the availability of sunbeds around both swimming pools. We deeply regret for any inconvenience this caused. We understand how these aspects can influence your overall relaxation and comfort during your holiday. Your observations have been shared with our Housekeeping and management teams for further review and consideration, particularly in enhancing guest comfort and poolside arrangements during busy periods. Once again, thank you for your valuable feedback. We look forward to welcoming you back for an even more comfortable and relaxing stay at Pullman Bali Legian Beach. Warm regards, Febry Guest Experience Team

Dear Nick C., Thank you very much for taking the time to share your wonderful feedback with us. We are truly delighted to know that you and your group had such an excellent experience during your stay at Pullman. It is especially rewarding to hear that all six of you felt well taken care of and that our team's professionalism, attentiveness, and genuine hospitality contributed to making your visit so enjoyable. Providing personalised service and ensuring that every guest feels welcomed and well looked after is something we take great pride in. Your kind recognition is a wonderful encouragement to our entire team to continue maintaining the high standards of service we strive to deliver. Thank you once again for choosing Pullman and for sharing your positive experience. We sincerely look forward to welcoming you and your group back for another memorable stay in the near future. Warm regards, Febry Guest Experience