Dear Jodie G., Thank you very much for your lovely review. We are delighted to hear that you had a pleasant experience at Pullman Bali Legian Beach and enjoyed our convenient location, with easy access to both the beach and nearby shopping areas. It is also wonderful to know that our team made you feel warmly welcomed during your stay. Your kind feedback is truly appreciated and will be shared with our team. We look forward to welcoming you back for another enjoyable stay in Bali. Warm regards, Febry Guest Experience

Dear Brian L., Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We are pleased to know that you enjoyed our convenient location, the proximity to the beach, our grounds, and the breakfast selection. We truly appreciate you highlighting these positive aspects of your experience. At the same time, we truly regret that several aspects of your stay did not meet the standards you expected, particularly given the value of your accommodation. We understand how important comfort and functionality are, and we regret the inconvenience caused by the issues you encountered. While we are glad that you enjoyed our location, grounds, beach access, and breakfast, we regret that the issues you experienced ultimately affected your overall perception and your decision to return. Your feedback has been taken seriously; rest assure that all has been forwarded to departments related for further follow up. We see it as an opportunity to improve both the condition of our facilities and the consistency of our service. We sincerely hope that, despite this experience, you might consider giving us another opportunity in the future. We would value the chance to provide you with the comfortable and seamless stay that you expected and deserved. Warmest regards, Febry Guest Experience

Dear Judy Eyled, Thank you very much for your wonderful review. We are delighted to hear that you loved our location and were pleased with our excellent facilities and the service provided by our team. It is especially heartwarming to know that you found our staff helpful, friendly, and welcoming. Your kind words are a great encouragement to the entire team and inspire us to continue creating memorable experiences for our guests. Thank you once again for choosing Pullman Bali Legian Beach. We truly appreciate your feedback and look forward to welcoming you back for another fantastic stay. Warm regards, Febry Guest Experience

Dear Alvin L., Thank you very much for your wonderful feedback. We are delighted to hear that you were impressed with the cleanliness of our hotel and that you enjoyed the service provided by our team. Your kind appreciation is a great encouragement to us, and we are very pleased to know that you had a great experience with us. Thank you once again for choosing Pullman Bali Legian Beach. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay. Warm regards, Febry Guest Experience

Dear Susan M., Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to know that you enjoyed our convenient location, comfortable accommodations, and friendly service from our team. It is truly heartwarming to hear that you loved your stay and are looking forward to returning. We greatly appreciate your kind words and look forward to welcoming you back to Pullman Bali Legian Beach for another memorable stay. Warm regards, Febry Guest Experience

Dear Ahmad K., Thank you for taking the time to share your thoughtful feedback following your stay with us. We are delighted to hear that you had a comfortable and pleasant experience and that our facilities, location, and especially the service provided by our team contributed to an enjoyable stay. It is wonderful to know that you also appreciated our convenient proximity to the beach and the many dining options nearby. We truly regret, however, for the issues you experienced with the toilet and shower area. We fully understand how inconvenient it must have been to experience water pooling in the shower and to require our Room Service team to assist with clearing it repeatedly. Please be assured that your comments have been shared with our Engineering and Housekeeping teams for a thorough inspection. Your feedback is extremely valuable in helping us identify areas that require greater attention and investment. We are grateful that, despite these concerns, you found your overall stay comfortable and enjoyable and were pleased with the service from our colleagues. Your kind words are a wonderful encouragement to the team. We sincerely hope to have the opportunity to welcome you back to Pullman Legian Beach Bali and provide you with an experience that is not only warm and memorable, but also fully reflects the standards of comfort and quality you rightly expect from us. Warmest regards, Febry Guest Experience

Dear Bobby k., Thank you very much for sharing your kind feedback with us. We are delighted to know that you had a very happy stay and enjoyed our breakfast, as well as the warm and friendly service provided by our team. It is truly rewarding to hear that you were pleased with the overall service and experience during your stay. Your kind words are a wonderful encouragement to our entire team to continue delivering genuine and attentive hospitality. Thank you once again for choosing Pullman Bali Legian Beach. We truly appreciate your support and look forward to welcoming you back for another wonderful and enjoyable stay. Warm regards, Febry Guest Experience

Dear Lisa H., Thank you for taking the time to share your kind feedback following your stay with us. We are delighted to know that you enjoyed your overall experience and appreciated our convenient location and services. It is especially pleasing to hear that you enjoyed the plentiful breakfast, the quality of our other dining offerings, and found your room clean and well serviced. Your positive comments are a wonderful encouragement to our team, who take great pride in providing attentive service and ensuring our guests feel comfortable throughout their stay. We are very pleased that everything came together to make your visit an enjoyable one. We look forward to welcoming you back to Pullman Legian Beach Bali for another pleasant and memorable stay. Warmest regards, Febry Guest Experience

Dear Angga S., Thank you very much for sharing your wonderful feedback following your stay with us. We are delighted to know that you enjoyed the comfort and cleanliness of your room, our excellent facilities, and our convenient location. It is especially pleasing to hear your kind comments about our friendly and professional team. We are grateful to know that their attentive service and willingness to assist contributed to making your stay a pleasant one. Thank you once again for choosing Pullman Bali Legian Beach. We truly appreciate your kind recommendation and look forward to welcoming you back for another comfortable and memorable stay. Warm regards, Febry Guest Experience

Dear Travis D., Thank you very much for sharing your lovely feedback. We are delighted to know that you had a wonderful time staying with us and that our friendly and helpful team made you feel truly welcomed throughout your stay. Your kind words are a great encouragement to our colleagues, and we are very pleased that their warm hospitality contributed to such a memorable experience. Thank you once again for choosing Pullman Bali Legian Beach. We truly appreciate your kind wishes and look forward to welcoming you back again soon for another wonderful stay. Warm regards, Febry Guest Experience

Dear Ravinesh J. K., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you had a fantastic experience and enjoyed our friendly and accommodating service, as well as our convenient location and breakfast and dinner offerings. Your kind appreciation is truly encouraging for our entire team and inspires us to continue delivering warm and attentive hospitality to every guest. Thank you once again for choosing Pullman Bali Legian Beach. We sincerely appreciate your support and look forward to welcoming you back for another fantastic stay in the future. Warm regards, Febry Guest Experience

Dear S. L. Foxon W., Thank you very much for taking the time to share such a detailed and wonderful review of your stay with us. We are delighted to know that you and your family had an excellent experience and enjoyed the spaciousness and comfort of our Exclusive Family Rooms. We are especially pleased that having the two rooms side-by-side worked perfectly for your family. It is also wonderful to hear that you appreciated the variety of breakfast options, our well-equipped gym, and the different pool areas available for you to enjoy. Most importantly, we are grateful for your kind recognition of our team and their friendly and accommodating service throughout your stay. Thank you once again for choosing Pullman Bali Legian Beach for your family holiday. Your generous feedback is a great encouragement to our entire team, and we sincerely look forward to welcoming you and your family back for another memorable stay. Warm regards, Febry Guest Experience

Dear Brij M. G., Thank you very much for taking the time to share your feedback with us. We are pleased to know that you enjoyed our convenient location and had a good experience during your stay. Your kind feedback is truly appreciated and encourages our team to continue providing comfortable and enjoyable experiences for all our guests. Thank you once again for choosing Pullman Bali Legian Beach. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Febry Guest Experience

Dear Bjarne F., Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your stay was affected by excessive noise, as we understand how important a peaceful and restful environment is, particularly when staying at a five-star hotel. We truly regret for the disturbance caused by the noise from neighbouring rooms, fireworks, and the repeated slamming of doors. Your comments are particularly valuable, and we will coordinate with our Engineering and Operations teams to inspect the affected areas and review what measures can be taken to solve it. While some external sounds, such as fireworks, may not always be within our direct control, we fully recognize our responsibility to minimize disturbances wherever possible and to respond promptly when guests are affected. Your feedback will be shared with the relevant teams so that greater attention can be given to noise management and guest comfort. We appreciate you bringing these concerns to our attention, as feedback such as yours helps us identify areas where we can improve. We sincerely hope you will consider giving us another opportunity to provide the peaceful and relaxing experience that you should expect from Pullman Legian Beach Bali. Warmest regards Febry Guest Experience

Dear Ms. Sheridan, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed the friendly and welcoming service from our team, as well as our breakfast offerings. It is also wonderful to know that you appreciated both our main swimming pool and the adults' pool, particularly the latter as a relaxing space for guests aged 12 and above. At the same time, we truly regret for the musty and mouldy smell you experienced in your Suite. This is certainly not the standard of comfort and room environment we aim to provide. We understand how an unpleasant odour can significantly affect the enjoyment of a stay, and we are grateful that you brought this to our attention. Your feedback will be shared with our Housekeeping and Engineering teams so that the room condition and any potential source of the odour can be thoroughly inspected and addressed. We also appreciate your comment regarding the chlorine level in the main pool. Maintaining clean and safe swimming facilities is a priority for us, and your feedback will be shared with our team for review to ensure the appropriate balance between water quality and guest comfort. We are pleased that, overall, you enjoyed our hospitality, breakfast, and pool facilities, and we truly value your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless experience that fully reflects the standards you expect from Pullman Legian Beach Bali. Warmest regards, Febry Guest Experience

Dear Jeanette C., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location and the breakfast selection during your stay. At the same time, we sincerely apologize for the inconvenience caused by the late room cleaning. We completely understand how frustrating it must have been to wait until 5:00 PM for your room to be serviced, especially when you expect to return to a clean and comfortable room. We also appreciate your feedback regarding the firmness of the bed, and we will share your comments with the relevant team for further consideration. Your feedback is very important to us, as it helps us identify areas where we can improve our service and ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable stay. Warm regards, Febry Guest Experience

Dear Shannon R., Thank you very much for taking the time to share such a wonderful and detailed review with us. We are delighted to know that you and your family enjoyed your eight-night stay with us, especially while celebrating your birthday. It is also lovely to hear that you were able to share the experience with your friends who were staying at the resort as well. We are especially pleased to know that you found our location convenient and appreciated the friendly and responsive service from our team. Your kind recognition that every request was handled promptly and warmly is truly encouraging and will be shared with the team. We also sincerely appreciate your constructive feedback regarding the availability of sun loungers. We understand how important comfortable poolside space is for our guests and will certainly share your suggestion with the relevant team for consideration. Thank you once again for choosing Pullman Bali Legian Beach for your special birthday celebration. We truly appreciate your kind support and look forward to welcoming you and your family back for another memorable stay. Warm regards, Febry Guest Experience

Dear Michael A., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you and your family enjoyed your stay and appreciated our convenient location, clean rooms, and the spaciousness of our Exclusive Suite, especially its proximity to the pools. It is particularly heartwarming to hear your kind appreciation of our team and their efforts to make your stay comfortable. We will certainly share your lovely comments with the entire team, as your recognition is a great encouragement for us to continue delivering warm and attentive hospitality. Thank you once again for choosing Pullman Bali Legian Beach for your family getaway. We truly appreciate your kind support and look forward to welcoming you and your family back for another memorable stay. Warm regards, Febry Guest Experience

Dear Leonie C., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed your stay and appreciated our convenient location, spacious rooms, and the cleanliness and comfort we strive to provide. We are also pleased to hear that you enjoyed our delicious breakfast. Your kind comments are truly appreciated and will encourage our team to continue delivering a high standard of hospitality and memorable experiences for our guests. Thank you once again for choosing Pullman Bali Legian Beach. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable stay with us. Warm regards, Febry Guest Experience