Pullman Bali Legian Beach Hotel 5 stars

Extremely satisfied and grateful for our stay at the hotel. Staff are friendly, helpful and responsive to guest concerns. Special mention as to go to front desk staff and guest liaison officer ARYA. We experienced a rather sensitive issue.....which was dealt with in a timely and professionally manner. Arya was relentless in pursuing the best outcome for us!! He executed patience, concern and went over and above to make sure that our stay was nothing short of comfortable!! We are widely traveled as a couple and in all honesty have never experienced such outstanding service seen here at the Pullman. Passed this on to friends and family and will definitely be seeing more of us!! Here, the guest sare definitely made to feel important respected and valued! Arya...thank you for making this holiday memorable and many facilities could learn a thing or two from your expertise and handling of hotel matters. Hotel was very clean and food was always tasty and well presented. Thank you !! Pullman Legian you definitely take top marks in our view!! Please pass on our grateful thanks to Arya and also the polite front desk staff. I have also sent on a ...note and review to Luxury Escapes.......they definitely got it right this time!! thank you!

Good service of staff

The staff were amazing and the food was great. The rooms had lots of mosiqutos and one of the rooms we booked smelt so terribly!

Extremely happy with our stay

The Pullman is ideally located approximately mid-way to the shopping hubs of Kuta and Seminyak. It is across the road from the beach. The staff are wonderful - always smiling and happy to please. The food offerings are excellent: magnificent breakfast buffets and great theme night dinners. The Pullman needs an overall refresh especially for the bedrooms, but also some of the furnishings in the foyer.

The staff were all very lovely, however we felt very strongly that there was a concern we weren't going to pay our bills. There was almost an awkwardness about bills and payments. I'd be more than happy to discuss this further. We upgraded to a one bedroom suite part way through our stay which provided us with more space, however one of the bathrooms in the new room smelled very strongly of sewerage to the point where we had to just keep the door closed and not use that bathroom. It was overwhelming. I also learned that the house keeping staff were washing our glassware and mugs in the bathroom sink - I saw this happen on day when I was still in the room. They just put the glassware/cups straight into the sink without even cleaning it first and proceeded to fill it up with warm water and no suds. We got quite sick during the last part of our stay and whilst I cannot prove it I do think that this method of washing up contributed to our illness. We were very careful about where we ate, what we ate, avoided ice outside the hotel and only drank bottled water. I would expect freshly cleaned glassware to be provided for every clean - striaght out of a hot dishwasher to avoid any contamination. If this is a usual hotel process I would advise reviewing it.

Very relaxing staff are very good and polite

Very satisfied with their services! From the beginning till end. I really enjoyed staying at Pullman especially with family. I love how the employee are extremely humble and informative to us as a guest. And I really recommend to try their service accommodation such as car rental and ofc bali's adventures.

A poorly designed ground pool area with stagnant pools of water under the wooden decking making it a perfect breeding ground for mosquitoes which were everywhere. This made sitting poolside a hazardous and unpleasant experience. We were all bitten constantly despite applying insect repellent. The first 2 days the water was so cloudy you couldn’t see your feet when standing in the pool. The Infinity pool area has limited shade which deterred us from spending much time there. Breakfast was great with a large choice of tasty food. The only problem was the last two days the coffee was putrid. As I love my coffee, for me to not drink it indicates how bad it was. Not sure if there was a problem with the coffee machine or more training is required. The newly renovated room we had was great although we didn’t get into it until 4.30pm. I wouldn’t be interested in staying agin unless the issue with the mosquitoes is rectified.

We felt safe and very spoilt. Every whim was catered for. Felt very special.

My teenage son and I had a very comfortable stay and relaxing stay. The service and assistance was extremely pleasing.

The staff were very attentive and accommodating and made a point of welcoming us by name. The service could have been better at times but we appreciate that the Christmas and New Year period is a very busy time. The rooms are a little tired and could do with some upgrading but still if a good standard.

We had a great time and enjoyed superb hospitality

Service is decent. Employees are courteous. But condition of the room is bad - Algae on showerhead and fixtures. Buffet breakfast line was messy.

The light in the room was not bright, some mosquitoes quite disturbing at night, humid room, and the water doesn't flow good. A bit dissapointed but happy with the good location and the pool.