Pullman Bali Legian Beach 5 stars

Customer review rating (ALL Rating) 4.5/5 2,458 reviews

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1 Melasti, Bali, 80361 LEGIAN, Indonesia

Description

Hotel extras

  • Award-winning Business and Leisure, Beachfront Resort

  • Amazing ocean view rooms featuring panoramic, limitless sea and majestic sunset view

  • Steps away from the island's most trendy shopping center, Beachwalk Shopping Centre

  • Only 20-minute drive from Ngurah Rai International Airport, the island's main air hub

  • 10 function spaces; both indoors and outdoor, for your perfect business meet leisure needs

Our accommodation(s)

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Hotel location

Pullman Bali Legian Beach

1 Melasti, Bali
80361 LEGIAN
Indonesia

GPS:-8.70957, 115.167585

Telephone
Fax +62 361 762400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MONTAGE, ALL-DAY DINING

Providing cozy relaxing in the holiday atmosphere, offer a cosmopolitan food menu from European to Asian style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,458 reviews

Customer review rating 2.5/5

Joshua L. B. Couples - Confirmed reviews ALL

Rooms were clean. The upper pool area was nice. Several things bugged me and the nightly food was the biggest. Each day the rooms were serviced there was always something overlooked. Eg no face washers, glasses not replaced, no toothbrushes, hair wash container not refilled even when I pulled it apart and left it out in an obvious spot. No consistency. Starting from checkin it was a disaster. When we got to our room there was such a long delay for our luggage I had to call reception. They couldn't help because I wasn't given a luggage ticket. Eventually 2 of our 3 bags arrived. After much distress the 3rd bag finally made it. In the days following some things didn't make sense. We questioned staff. It appears our checkin person didn't explain to us how things worked, nor give us appropriate forms and vouchers. I assume it was the same person that caused the problem with our luggage. We eventually got it sorted out. The rooms were spacious and lovely but the furnishings and layout are impractical with room for improvement. There was no sofa where we could simply watch TV together. The room space could be made so much nicer and usable. The price of general FB was expensive approaching offensive. The worst were the dinners. We went twice and that was enough. We even had a free voucher which we refused to use. We'd rather risk Bali-belly somewhere else that eat there again. At 5pm the food is great when laid out on benches and under heat lamps. Everything looks great and I am sure tastes amazing. Come along 7-8pm when people eat, the same food is still sitting there. I am sure it is the same salad, stew, spring roll, etc that I saw at 5pm. The food must be replaced much more regularly and never wait until the dish is empty. There is a reason why most of the dishes won't get emptied. The steamed fish was like a brick and couldn't be pulled off the bone. Crispy things cooked hours before were dead long gone. Food in pots turned into a tasteless mush. At one stage there were 4x empty BBQ pots in front of the BBQ. Hoping for the next BBQ batch, the chef placed all of the freshly cooked food onto dishes which staff took away to a secret location. The restaurant patrons missed out. Then it happened again. I don't know where this secret place was but it wasn't the restaurant. Each batch took about 10x minutes to cook. Finally a batch made it to the restaurant BBQ pots. The restaurant patrons flocked like sea gulls and it was all gone in seconds. After this stupidity and the dead muck left out on buffet display we left and ate elsewhere. We tried the restaurant the night after hoping it was a one off bad night. Same again. It was so disappointing to witness how something so yummy ends up so terribly gross. The manager and head chef need to wear fake mustaches in disguise and try the restaurant later in the night. It is a disgrace. A real chef would throw a tantrum. We never went back even though we had a free voucher.

Dear Mr. Joshua L. B., Thank you for taking the time to share such detailed feedback with us. We’re pleased to hear that you found the rooms clean and spacious, and that you enjoyed the upper pool area. At the same time, your comments highlight several areas that require closer attention. The inconsistencies in room servicing, including missing amenities and replenishments, have been shared with our housekeeping team to reinforce better coordination and follow-through. We also note your experience upon arrival, particularly with the luggage delay and the lack of clear explanation during check-in. This has been addressed with our front office team to ensure clearer communication and a smoother arrival experience for all guests. Regarding the room layout and furnishings, we appreciate your observations, as these insights are valuable when reviewing future improvements to guest comfort and usability. Your feedback about the dining experience, especially the buffet dinner, is taken seriously. We have shared your comments with our culinary and service teams to review food replenishment timing, quality consistency, and overall guest experience during service hours. Ensuring dishes are fresh, well-presented, and enjoyable throughout the evening is a key focus for us. Thank you again for your candid feedback. It provides us with important direction for improvement, and we hope to have the opportunity to welcome you back for a more positive experience in the future. Warm regards, Arya Guest Experience

Customer review rating 4.5/5

An C. Y. Business - Confirmed reviews ALL

Location & Buffet BF is very very good.

Dear An C. Y., Thank you for your kind words regarding our location and buffet breakfast. We are delighted to hear that you enjoyed these aspects of your stay. Your feedback is truly appreciated. We look forward to welcoming you back for another memorable visit soon. Warm regards, Arya Guest Experience

Customer review rating 4.5/5

Lincoln B. Families - Confirmed reviews ALL

It was an enjoyable place to stay especially with kids. Playing in the swimming pool and having safari animals coming to the hotel. The check in was a little late for 1 of the room. So we are given a late check out

Dear Lincoln B., Thank you so much for sharing your wonderful feedback about your recent stay with us. We are thrilled to hear that you and your family enjoyed the experience, especially the swimming pool and the unique safari animals visiting the hotel. It sounds like it was a truly memorable time! We also appreciate your understanding regarding the slight delay with your room at check-in. We're happy to hear that the late check-out was helpful, and we will continue working to ensure smoother check-in experiences in the future. We look forward to welcoming you and your family back for another enjoyable stay. Best regards, Arya Guest Experience

Customer review rating 5.0/5

Santina L. Friends - Confirmed reviews ALL

Relaxing The room’s very clean Food excellent Staff friendly Atmosphere excellent

Dear Santina L., Thank you so much for your wonderful review. We are absolutely delighted to hear that you had such a relaxing and satisfying stay at our resort. Your kind words about the cleanliness of the room, the excellent food, and the friendliness of our staff truly mean a lot to us. We are also thrilled to hear that you enjoyed the overall atmosphere of the resort. It is always our goal to create a welcoming and peaceful environment for all our guests, and we’re so glad we could provide that for you. We look forward to welcoming you back for another exceptional experience in the future. Sincerely, Arya Guest Experience

Customer review rating 5.0/5

Annie H. Couples - Confirmed reviews ALL

Our stay was so nice We stayed here for a week for our honeymoon and loved the hotel. The staff were so nice and happy hour at the top pool was so fun with the dj or trumpet player. Hotel is super clean and very well maintained

Dear Annie H., Thank you so much for your thoughtful review. We are absolutely thrilled to hear that you had such a special and memorable honeymoon stay with us. It is wonderful to know that you enjoyed the atmosphere at the top pool, with the fun happy hour and the live DJ and trumpet player. We are also grateful for your kind words about our staff and the hotel’s cleanliness. We look forward to welcoming you both back in the future for another unforgettable stay. Best regards, Arya Guest Experience

Other web-users rate our hotel

  • 1,310 reviews 9.7/10 Location
  • 1,941 reviews 7/10 Room
  • 3,993 reviews 9.2/10 Service
  • 8 reviews 9.6/10 WiFi
  • 1,624 reviews 9.1/10 Food
  • 1,202 reviews 9.1/10 Breakfast
  • 785 reviews 5.4/10 Cleanliness
  • 304 reviews 6.5/10 Value

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