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Novotel Bali Ngurah Rai Airport Hotel 4 stars

Customer review rating 4.6/5 3,667 reviews

ALLSAFE approved hotel

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Novotel Bali Ngurah Rai Airport
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+ 25 Services

Hotel extras

  • Direct access to both Domestic and International Terminals of Bali's Ngurah Rai Airport

  • Attractive offers for Day Use (Transit) Room by the hours for transiting guests

  • Rest and Rejuvenate with our facilities (shower, pool or gym) before your next flight.

  • Enjoy a la carte breakfast at The Square restaurant or drink at Gourmet Bar, open 24/7

  • Certified Accor ALLSAFE and CHSE by Ministry of Tourism and Creative Economy (InDonesia CARE)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • NGURAH RAIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK OUT until 06.00pmPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Billiards/Snooker
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service availablePaying

Hotel location

Novotel Bali Ngurah Rai Airport

Jalan Airport Ngurah Rai
Tuban, Kuta
80362 bali
indonesia

Tel: +623619360200

Check-in from 14h00

Check out up to 12h00

  • NOVOTEL BALI NGURAH RAI AIRPORT : 

  • By plane

    NGURAH RAI At 0.01km / 0.01 miles - Shuttle paying

GPS :-8.74646, 115.166832

Our accommodation(s)

The hotel features 206 modern and spacious rooms designed to be lived in. With WiFi, large flat screen with connectivity and iPod docking station, you will have everything you need for a pleasant stay either alone, with a partner or with your family. All of our room types feature basic amenities such as Wifi, TV, bathroom amenities and coffee/tea making facilites. However Executive and Suite rooms have added products and services such as iPod dock, bathrobes, coffee machine and lounge access.

Superior Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 King-Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Airport view, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 2 Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Airport view, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Discover freshly prepared and well balanced meals with various choices of Asian and international dish at our The Square Restaurant. Savour our continental breakfast starting from 4.30 AM and continue with full set-up breakfast from 6.30 AM.

Menu (PDF)

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR

Non contractual photo

Savour a 24 hours local & international menu in a casual setting at GourmetBar. Whether you want to eat or simply have a drink, our GourmetBar have that extra something you can find only at Novotel.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Run@way Bar

Non contractual photo

Create special moments at Run@way Bar. Enjoy the sunset at the new concept rooftop bar with the view of runway at Bali's I Gusti Ngurah Rai Domestic and International Airport.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 287

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Bali Ngurah Rai Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,667 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,523 reviews

Excellent service

TripAdvisor rating 5.0/5

Rvidella1507 03/11/2020 TripAdvisor review

It was a pleasant short stay for us in this hotel. The staffs were very accomodating to our needs. The short walking distance to the airport was very convenient for us. I would recommend this hotel for you.

Dear Rvidella1507, We would like to start by thanking you for your stay with us at Novotel Bali Ngurah Rai Airport. We highly appreciate you for taking the precious time as to provide your experience during your stay with us. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our staff to strive the best quality of service. I will share your comment to all the staff. I am sure that this feedback will serve as an encouragement for them and all of our staff as we strive to continuously improve the quality of our services. Looking forward to your welcoming you on your next visit. Sincerely, Praditya Mahardhika Front Office Manager

Beautiful Hotel and Friendly Staffs

Customer review rating 4.5/5

Yolinda R. Families - 10/10/2020 Confirmed reviews ALL

I'm from Novotel Abu dhabi and since day one I book the hotel I'm amazed with the hospitality of the staffs.even before I met them...Ratna who's replying my email and send me WhatsApp.Andini who try to pick me up in airport knowing I came from abroad.Lorenzo who check my mother in. Staff in breakfast who's very patient to my niece and nephew.HK staffs very fast deliver water to my room.FO manager thank you for the amenities and the security even in the dark I can see your smile!... I'm grateful having chance to know you all and I can share this experience once I came back to Abu Dhabi.i would love to come back ! Hopefully the swimming pool open when I come back :)

Dear Yolinda R., Thank-you for taking the time to provide feedback on our recent stay at the Novotel Bali Airport. I am so pleased to hear that our team member's friendly service contributed to an excellent experience and it is delightful to know that our consistent high standard has helped us become your hotel of choice for your trips. I will be sure to pass on your comments onto Ratna, Andinni and Lorenzo as this is the level of service we strive for. Thank you again, we look forward to welcoming you back in the future. With best regards, Praditya Mahardhika Front Office Manager

Short but sweet

TripAdvisor rating 5.0/5

Yolinda R 06/10/2020 TripAdvisor review

From the day I book the hotel and ask directions from the airport they reply very fast and helpful They even try to pick me up and when I showed up late they call me worry if I lost as I came from abroad. Thank you so much RATNA.ANDINI.RIRI.LORENZO.the staff in breakfast. HK staff and FO manager PRADITYA MAHARDIKA You guys been very helpful and very kind to me and my family. Beautiful and big hotel.Hopefully can come back next time and longer...

Dear Yolinda Rienconniev, Thank-you for taking the time to provide feedback on our recent stay at the Novotel Bali Airport. I am so pleased to hear that our team member's friendly service contributed to an excellent experience and it is delightful to know that our consistent high standard has helped us become your hotel of choice for your trips. I will be sure to pass on your comments onto Ratna, Andinni and Lorenzo as this is the level of service we strive for. Thank you again, we look forward to welcoming you back in the future. With best regards, Praditya Mahardhika Front Office Manager
Customer review rating 5.0/5

Anonymous Business - 26/03/2020 Confirmed reviews ALL

This was an excellent choice. Very good rooms, Very good breakfast, Very smooth check-in and check-out Can recommend to everyone

Dear yuka t., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Praditya Mahardhika Front Office Manager
Customer review rating 5.0/5

Anonymous Families - 26/03/2020 Confirmed reviews ALL

Fantastic location mere minutes walk from the airport.Luggage trolley carts are in lobby if needed for return to airport. Helpful service front office personnel. Room was comfortable & quiet. Restaurant downstairs was excellent. Breakfast was wonderful. Room service fast & good also. Definitely would stay here again

Dear david j., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Praditya Mahardhika Front Office Manager
Customer review rating 5.0/5

Anonymous Families - 26/03/2020 Confirmed reviews ALL

Easy and quick check-in

Dear condo s., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Praditya Mahardhika Front Office Manager
Customer review rating 5.0/5

Anonymous Business - 26/03/2020 Confirmed reviews ALL

Easy check-in and fast check-out

Dear abdul s., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Praditya Mahardhika Front Office Manager
Customer review rating 5.0/5

Anonymous Families - 26/03/2020 Confirmed reviews ALL

The staff is helpful and really friendly. Highly recommend this hotel. We stayed for one day and enjoyed our stay. Very close to the airport. The restaurant was awesome. The vibe really positive

Dear stefani p., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Praditya Mahardhika Front Office Manager
Customer review rating 5.0/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

Arrived after a long haul flight to a lovely welcome by the reception check in, easy, uncomplicated and empathetic to our weary travel brains. Room was spacious, clean and beds were so comfy plus the added bonus of room service which was delicious and timely!

Dear henra s., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Praditya Mahardhika Front Office Manager
Customer review rating 5.0/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

Great friendly staffs!!! Very helpful with the directions and information near the hotel. The room was very cute and clean. Enjoyed a free drink at night which allow me to fall asleep pretty good. Will stay again on my next trip back to Bali

Dear sahne a., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Praditya Mahardhika Front Office Manager
Customer review rating 5.0/5

Anonymous Business - 24/03/2020 Confirmed reviews ALL

fast check-in

Dear sea g., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Praditya Mahardhika Front Office Manager
Customer review rating 5.0/5

Anonymous Business - 24/03/2020 Confirmed reviews ALL

Reception staff, nice and helpful. The check-in was quick,

Dear john l., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Praditya Mahardhika Front Office Manager
Customer review rating 5.0/5

Anonymous Business - 24/03/2020 Confirmed reviews ALL

We picked the hotel based on being at the airport with a 5 minute walk to the domestic terminal because we had an early flight the next morning. The hotel was really superior in terms of the quality of the room and quality of the service. Room service was excellent because we were tired and so to get high-quality food delivered quickly to our room so we could just relax was great

Dear lynna k., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Praditya Mahardhika Front Office Manager
Customer review rating 5.0/5

Anonymous Business - 24/03/2020 Confirmed reviews ALL

As always the staff perform at an extremely high level and should be congratulated. This is across-the-board from reception and concierge to restaurant and housekeeping. Rooms are very spacious, clean with a good-sized bathroom. Particular mention to lack of noise and excellent black-out curtains which aids a good night's sleep

Dear eva p., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Praditya Mahardhika Front Office Manager
Customer review rating 5.0/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

I had a very pleasant time staying there. Staff was helpful and knowledgeable. On my arrival I was upgraded to the suite. All hotel is spotless and very clean

Dear andita w., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Praditya Mahardhika Front Office Manager
Customer review rating 5.0/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

Great friendly staffs!!! Very helpful with the directions and information near the hotel. The room was very cute and clean. Enjoyed a free drink at night which allow me to fall asleep pretty good. Will stay again on my next trip back to Bali

Dear simone h., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Praditya Mahardhika Front Office Manager

Convenient stay

TripAdvisor rating 4.0/5

lisashard 08/03/2020 TripAdvisor review

Stayed here due to an early morning flight. Room was a decent size, clean, nice shower and comfortable bed. Aircraft noise could be heard from our room, didn't bother hubby but actually woke me at 1.30am! We had dinner and drinks at Runway Bar overlooking the runway which was very tasty and not too expensive for an airport hotel. We used the swimming pool which was very cool, clean and a good size. The only disappointing thing was the missing tiles and others that were loose and just left on the bottom of the pool. Very dangerous! Overall though, we would definitely stay again. Nice hotel and super convenient for access to airport.

Dear Lisashard, Thank you for sharing your feedback with us. I'm most disappointed to learn of your recent stay experience. Service excellence is a key pillar for us at Novotel Bali Ngurah Rai Airport and I will definitely be addressing the areas you have highlighted, with my team, so as to ensure that we improve on areas we are lacking in. I greatly appreciate your feedback and hope for another opportunity to regain your trust in us, the next time you visit Bali again. Thank you. Yours Sincerely Praditya Mahardhika Front Office Manager

Quick rest stop

TripAdvisor rating 4.0/5

OtelInspecta 02/03/2020 TripAdvisor review

I was flying into Bali in the evening and wanted to rest before having to deal with traffic etc. However it was so quiet now due to Corona virus I could have gotten out and to my next place in no time. Check in was easy to find after arrivals. Check in was slow and I had to ask for the Accor welcome drink voucher (not offered). Went to room WiFi access given wasn't working. Rang to get assistance. None of the preset numbers worked including 0 which is the emergency number basically in any hotel. I was so surprised I found room service pre set was my only option to get help and told them they said dial 7-- got the WiFi sorted. Seems it's just a hit and miss operation. Room was quiet could hear widebody(heavy) planes taking off only just so wasn't too noisy. They sort of stop after midnight and is super quiet then. Breakfast was only about 10 people so was quiet and easy. It's a good solid hotel. Clean and has what you need. Leaving was great the F/O staff helped me with a Grab taxi to the next Accor property. I would stay again.

Dear OtelInspecta, Greetings from Novotel Bali Ngurah Rai Airport Thank you for your recent feedback about your stay here with us. We are glad that you enjoy our breakfast and hotel facilities. Nevertheless, please allow me to express our sincerely apologize for the miss operation between our team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praditya Mahardhika Front Office Manager

Convenient hotel but signage could be better

TripAdvisor rating 5.0/5

Safari28067329735 Solo travel - 15/01/2020 TripAdvisor review

I found it difficult to find this hotel upon exiting immigration with just airport hotel signs which led me outside and exhausted by the time I arrived at reception. Everything from this point on was wonderful. Except I used their VERY expensive fixed rate driver to go to Nusa Dua 11kms away, no sooner were we through the tolls I was told there was so much traffic the normal way but for another 40000k he could take me the toll road.

Dear Safari28067329735, Greetings from Novotel Bali Ngurah Rai Airport Thank you for your recent feedback about your stay here with us. We are glad that you enjoy our wonderful hotel. Nevertheless, please allow me to express our sincerely apologize about the experience that did not live up your expectation. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praditya Mahardhika Front Office Manager

Great for an overnight stay

TripAdvisor rating 4.0/5

StuartH2308 Family - 12/01/2020 TripAdvisor review

Great for when you are transiting in the airport. I did notice however they have reduced the amount of water in the rooms. we are unable to drink the tap water. I had 2 connecting rooms with 4 people we were given 2 small bottles of water. one of which was just enough to make 2 cups of tea. We used to get 2 big bottles of water in each room ???

Dear StuartH2308, Greetings from Novotel Bali Ngurah Rai Airport Thank you for your recent feedback about your stay here with us. We are glad that you are happy with our great hotel location. Nevertheless, please allow me to express our sincerely apologize for the mineral water supply that did not meet your expectation. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praditya Mahardhika Front Office Manager

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