Understand the situation due to pandemic so not many items in the food menu but the quality is not good

We were made to feel very welcome when we arrived. The staff were polite and nothing was too much trouble for them.

When I first arrived at the hotel around 5pm on Saturday, I didn't expect that it would be so quiet. There were only 3 staff i.e. the security/bell boy, receptionist, and another staff. The hotel was minimally lit and there was no air condition in the public areas - just in the guest rooms - and when I asked the receptionist she apologized and said that they had to make adjustments due to the pandemic situation. This saddened me, because the hotel itself was beautiful and strategically located within the Bali Ngurah Rai International Airport. Nonetheless, the staff were impeccably hospitable and well-trained. Kudos to the breakfast crew who waited on us - just the four of us - just like they were attending to a normal breakfast crowd. Three of the staff later helped us to bring our baggage all the way to the Departure Terminal, and were very attentive and informative in showing us which way to proceed. I hope that I can stay here again, under better circumstances in the near future!

Very nice comfortable hotel located inside the hote airport of Bali

It was a pleasant short stay for us in this hotel. The staffs were very accomodating to our needs. The short walking distance to the airport was very convenient for us. I would recommend this hotel for you.

From the day I book the hotel and ask directions from the airport they reply very fast and helpful They even try to pick me up and when I showed up late they call me worry if I lost as I came from abroad. Thank you so much RATNA.ANDINI.RIRI.LORENZO.the staff in breakfast. HK staff and FO manager PRADITYA MAHARDIKA You guys been very helpful and very kind to me and my family. Beautiful and big hotel.Hopefully can come back next time and longer...

Stayed here due to an early morning flight. Room was a decent size, clean, nice shower and comfortable bed. Aircraft noise could be heard from our room, didn't bother hubby but actually woke me at 1.30am! We had dinner and drinks at Runway Bar overlooking the runway which was very tasty and not too expensive for an airport hotel. We used the swimming pool which was very cool, clean and a good size. The only disappointing thing was the missing tiles and others that were loose and just left on the bottom of the pool. Very dangerous! Overall though, we would definitely stay again. Nice hotel and super convenient for access to airport.

I was flying into Bali in the evening and wanted to rest before having to deal with traffic etc. However it was so quiet now due to Corona virus I could have gotten out and to my next place in no time. Check in was easy to find after arrivals. Check in was slow and I had to ask for the Accor welcome drink voucher (not offered). Went to room WiFi access given wasn't working. Rang to get assistance. None of the preset numbers worked including 0 which is the emergency number basically in any hotel. I was so surprised I found room service pre set was my only option to get help and told them they said dial 7-- got the WiFi sorted. Seems it's just a hit and miss operation. Room was quiet could hear widebody(heavy) planes taking off only just so wasn't too noisy. They sort of stop after midnight and is super quiet then. Breakfast was only about 10 people so was quiet and easy. It's a good solid hotel. Clean and has what you need. Leaving was great the F/O staff helped me with a Grab taxi to the next Accor property. I would stay again.

I found it difficult to find this hotel upon exiting immigration with just airport hotel signs which led me outside and exhausted by the time I arrived at reception. Everything from this point on was wonderful. Except I used their VERY expensive fixed rate driver to go to Nusa Dua 11kms away, no sooner were we through the tolls I was told there was so much traffic the normal way but for another 40000k he could take me the toll road.

Great for when you are transiting in the airport. I did notice however they have reduced the amount of water in the rooms. we are unable to drink the tap water. I had 2 connecting rooms with 4 people we were given 2 small bottles of water. one of which was just enough to make 2 cups of tea. We used to get 2 big bottles of water in each room ???

Decent hotel directly at the airport access. Hotel staff is nice and attentive. Rooms are like every Novotel, the pool is nice. The Bar and grocery shop are very expensive. Overall a good experience for this hotel.

Missed our plane out, next day next flight. So needed a bed. Didn’t realize this was next door. Very quiet well appointed and made boarding our plane the next morning so easy. We will definitely be staying there in the future

staff very humble, all of staff. over all good. breakfast and room very good. hotel give free decorate and cake for my son brithday, my son very happy for this. thank you Novotel Ngurah Rai, we will come back again later

After a late flight, being able to go straight to the hotel is a very good way to start a trip. The rooms are extremely quiet & comfortable, & breakfast is very nice. We'll aying again before a late flight home.

Stayed one night between flights. Hotel room very clean, with all the basics needed, good nights sleep. Sufficient choice at buffet breakfas, coffee couldhavebeenbetter.. Extremely easy to get to terminal by covered walkway.