Mövenpick Resort & Spa Jimbaran Bali 5 stars

Customer review rating (ALL Rating) 4.6/5 2,515 reviews

Best price
guarantee
Mövenpick Resort & Spa Jimbaran Bali - Image 1
Mövenpick Resort & Spa Jimbaran Bali - Image 2
Mövenpick Resort & Spa Jimbaran Bali - Image 3
Mövenpick Resort & Spa Jimbaran Bali - Image 4
Jl. Wanagiri No 1, Jimbaran, South Kuta Bali, 80362 JIMBARAN BALI, Indonesia

Description

Hotel extras

  • Professionally managed kids club and diverse family activities.

  • Integrated with Samasta Lifestyle Village.

  • Five unique dining destinations.

  • Less than 5 minutes walk from Jimbaran Beach.

  • Seven venues for meetings and events.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mövenpick Resort & Spa Jimbaran Bali

Jl. Wanagiri No 1, Jimbaran, South Kuta Bali
80362 JIMBARAN BALI
Indonesia

GPS:-8.785711, 115.163763

Telephone
Fax +62 361 4725700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,515 reviews

Customer review rating 5.0/5

Nazneen B. Families - Confirmed reviews ALL

Amazing experience with kind staff and facilities were clean and fresh.

Dear Mr. Nazneen B., Thank you for your positive feedback. We are delighted to hear that you enjoyed the amazing service and found our facilities to be clean and fresh. Your kind words will be shared with our team, as they strive to create memorable experiences for our guests. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Customer review rating 1.0/5

Erin M. Friends - Confirmed reviews ALL

We are Accor explorer and gold members. This was on our account but despite this we kept getting charged for things without the discount and had to send bills back to be fixed every day. We went to the front counter 3 times to have this rectified and were told each time that it was. Wrong items were on bills and they tried to tell us one of our rooms didn’t have a membership on it when it did. In the restaurant the service was terrible, took forever to get water and even then only half of us would get it, mains would come out before entrees, drinks just wouldn’t come - it was horrible. We had late check out to 8pm. At 6pm I got a text asking why we hadn’t checked out. I responded to say we had late check out and got a confirmation text to apologise for the mix up. I asked them to confirm our keys would still work and got no response. We returned to our rooms and no keys worked. The front desk again tried to tell us we had passed late check out but this time they said 7pm was check out. Manager on duty was rude and unhelpful. No one was at a counter to help, instead all of the workers were standing around the corner talking. We called the switch line from our room to get help with our bags and for 10 minutes no one answered the phone. Lunches at the pool bar were always delivered in halves and when you followed up about the other half it came cold as it had been sitting waiting for someone to collect it. Room had a plague of ants in it. One of the kids hit their head at kids club and had a large open gash on their head and no one called parents to let them know. We didn’t find out until they were picked up. They advertise that they have an entire floating obstacle course but only two parts remain and they’ve done nothing to replace them. Only reason I’m not giving it a one is because the day spa was lovely and I would recommend it to others. Won’t be returning.

Dear Ms. Erin M., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the challenges you encountered during your visit, particularly with regard to the billing discrepancies and the service received in our restaurant. Your experience does not reflect our commitment to providing exceptional customer service. We regret the confusion with your late check-out arrangements and are concerned to hear about the issues with room keys, as well as the lack of prompt assistance when you attempted to reach out for help. Your comments regarding the kids club incident are particularly troubling, and we will ensure that this matter is addressed with our team to improve communication and safety protocols. We appreciate your kind words about our day spa and will take your feedback into account as we strive to enhance our offerings and services. Thank you once again for your insights, and we wish you all the best in your future travels. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Customer review rating 5.0/5

Sonia D. Families - Confirmed reviews ALL

As soon as we arrived we felt a sense of ‘wow’. Reception area was stunning and the check in experience was easy and pleasant. Our adjoining rooms for our family were spacious. The housekeeping was so attentive. The venue was fantastic with all the different pool side areas to accommodate all ages. The beach access was perfect and allowed an enjoyable walk on the beach every morning. The sunsets and atmosphere on that beach was breathtaking. We had a brilliant time and will be back. Thank you

Dear Mrs. Sonia D., Thank you for sharing your wonderful experience at Mövenpick Resort & Spa Jimbaran Bali. We are delighted to hear that you felt a sense of 'wow' upon your arrival and that you enjoyed our beautiful reception area, spacious family rooms, and attentive housekeeping services. It is gratifying to know that our diverse poolside areas and beach access enhanced your stay, providing memorable moments during your morning walks and sunset views. We look forward to welcoming you back for another brilliant experience in the future. Best regards, Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Customer review rating 4.5/5

Ali M. Families - Confirmed reviews ALL

We had a very enjoyable stay overall. The hotel was clean, comfortable and well maintained, with a great pool, good breakfast variety and a lovely atmosphere. A special mention goes to Henny, the Customer Relations Manager, who was outstanding, friendly, attentive and went above and beyond to make our stay memorable. The kids club was also excellent. A few small improvements would make the experience even better, such as more flexibility with breakfast timings and offering the signature Mövenpick ice cream on site as a complimentary touch at least in the chocolate hour.

Dear Mr. Ali M., Thank you for your kind words regarding your recent stay at Mövenpick Resort & Spa Jimbaran Bali. We are delighted to hear that you found our hotel clean, comfortable, and well-maintained, and that our staff, particularly Henny, contributed positively to your experience. It is always our goal to provide a memorable stay for our guests. We appreciate your suggestions regarding breakfast timings and the availability of our signature Mövenpick ice cream during the chocolate hour. Your feedback is invaluable as we strive to enhance our services. We hope to welcome you back for another enjoyable stay in the future. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Customer review rating 4.5/5

Alix S. Families - Confirmed reviews ALL

Great family hotel and pool. Only downside was how slow food was at lunchtime, took over 45 mins every time which isn’t great with kids.

Dear Alix S., Thank you for your positive feedback regarding your family's experience at our hotel and pool. We appreciate your comments about the food service time during lunchtime, and I assure you that we continuously strive to enhance our guest experience. Best regards, Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Other web-users rate our hotel

  • 747 reviews 9.1/10 Location
  • 1,330 reviews 8.3/10 Room
  • 2,088 reviews 9.2/10 Service
  • 12 reviews 7.4/10 WiFi
  • 608 reviews 7.6/10 Breakfast
  • 525 reviews 8.3/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Jimbaran