Novotel Bali Benoa 5 stars

Customer review rating (ALL Rating) 4.4/5 759 reviews

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Description

Hotel extras

  • indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

Our accommodation(s)

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Hotel location

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

GPS:-8.764232, 115.222399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  759 reviews

Customer review rating 3.5/5

Samson O. Friends - Confirmed reviews ALL

Lovely

Dear Samson Ovbiagele, Thank you for your review! We are so pleased to hear that you had a lovely stay with us. We always strive to provide the best possible experience, and we look forward to welcoming you back to Novotel Bali Benoa for an even better visit in the future! Sincerely, Juliana Liew - General Manager

Customer review rating 3.0/5

Stephen W. Couples - Confirmed reviews ALL

Breakfast 8/10 Lunches ( pool side) 2/10

Dear Stephen Worley, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our breakfast offerings, but we sincerely apologize that your experience with our poolside lunches fell so short of expectations. A score of 2/10 is certainly not the standard we aim for. We have shared your comments directly with our Executive Chef and Food & Beverage team. We are committed to ensuring that every meal, regardless of the location, meets the high standards our guests deserve. We appreciate your honesty as it helps us improve, and we hope to have the chance to welcome you back for a much better dining experience across all our outlets. Sincerely, Juliana Liew - General Manager

Customer review rating 4.5/5

Terry C. Couples - Confirmed reviews ALL

Very friendly helpful staff. Everything you need is handy. Close to the ocean water is clean and not too humid as it is beside the beach

Dear Terry Churches, Thank you for sharing your experience! It’s great to know that you found our staff helpful and our location convenient. We take pride in keeping our guests comfortable, and we’re happy the clean ocean breeze made your stay even more enjoyable. We look forward to seeing you again at Novotel Bali Benoa! Sincerely, Juliana Liew - General Manager

Customer review rating 4.0/5

Mirek S. Families - Confirmed reviews ALL

Hotel was nice, breakfast was Ok. there was no activity - like ping-pong was broken, no yoga ... The beach is not the best. The hotel surrounding is poor. We moved to different 5stars hotel in nusa dua which is about 30% more expensive but much better.

Dear Mirek Stanek, Thank you for taking the time to share your feedback. We are glad to hear you found the hotel nice, though we sincerely apologize that several aspects of your stay did not meet your expectations. We regret that our activity facilities, such as the ping-pong table and yoga sessions, were not available during your visit. Please be assured that we are currently reviewing our recreational equipment and guest activity schedules to ensure they are fully operational and engaging for our guests. Regarding the beach and surroundings, as we are located in the Tanjung Benoa area, we offer a different atmosphere compared to Nusa Dua, and we appreciate your perspective on the value we provide. Your comments are invaluable in helping us improve our services and facilities. We hope to have the opportunity to welcome you back in the future for a much-improved experience. Sincerely, Juliana Liew - General Manager

Customer review rating 4.0/5

Gary W. Couples - Confirmed reviews ALL

Enjoyed our stay, staff were very friendly

Dear Gary Wilkinson, Thank you for your awesome review! We appreciate you taking the time to share your experience! It’s great to know you enjoyed your stay and found our staff friendly. We’ll be sure to share your feedback with the whole team. Looking forward to your next visit! Sincerely, Juliana Liew - General Manager

Other web-users rate our hotel

  • 352 reviews 8.8/10 Location
  • 761 reviews 7.7/10 Room
  • 1,055 reviews 9/10 Service
  • 14 reviews 3.7/10 WiFi
  • 413 reviews 6.4/10 Food
  • 349 reviews 8.5/10 Breakfast
  • 341 reviews 7.7/10 Cleanliness
  • 266 reviews 7.6/10 Beach

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