Novotel Bali Benoa 5 stars

Customer review rating (ALL Rating) 4.5/5 497 reviews

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Description

Hotel extras

  • indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

Our accommodation(s)

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Hotel location

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

GPS:-8.764232, 115.222399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  497 reviews

TripAdvisor Rating  4.0/5  3,673 reviews

Certificate of excellence 2024

Nice stay

Customer review rating 4.5/5

Ram Families - Confirmed reviews ALL

Nice hotel with good restaurants and beach. Single beds are a bit smaller and weren't quite enough even for one person.

Dear Rama krishna B., Thank you for your feedback. We are glad you enjoyed our hotel, restaurants and the beach. We appreciate your comment about the single beds and we look into this for future improvements. We hope to welcome you back soon! Sincerely, Ahmad Akbar - Resident Mananger

Great stay

Customer review rating 5.0/5

Patricia W. Couples - Confirmed reviews ALL

We had a lovely stay at the Novotel Bali Benoa. The surroundings are lovely, as are the staff, & the breakfast is unbelievable! We enjoyed the position of the hotel being amongst the small shops, restaurants & spas. We would definitely stay here again.

Dear Patricia W., Thank you for your wonderful feedback. We're thrilled to hear that you had a lovely stay at Novotel Bali Benoa and enjoyed our surrounding, staff, and breakfast. It's great to know that you appreciated our location among the small shops, restaurant and spas. We look forward to welcoming you back for another stay with us. Sincerely, Ahmad Akbar - Resident Manager

2 days was enough

Customer review rating 2.5/5

No N. Couples - Confirmed reviews ALL

Firstly I want to say the team/staff were all extremely helpful and accommodating. The rooms very clean however tired and dated. The hotel felt disjointed. There was no vibe or music around our pool. The only restaurant open was a dreadful experience. We arrived and just stood there as there was nobody to greet us. We were about to seat ourselves then the lady finally noted us. The food took ages to come to table. Other people seated after us 3 tables had all eaten before our undercooked pizza arrived. Breakfast was also average. We checked out early to enjoy a breakfast in a neighbouring hotel which was much better. Then went to the Novotel at the airport for the night before flying home. I would not return to Novotel Benoa as it's to far out of the way with no beach access like other hotels not far away like Sofitel.

Not happy. We were booked in to a "Deluxe Pool access room". It was a kids pool.ol

Customer review rating 2.0/5

Mark P. Friends - Confirmed reviews ALL

Everything else was ok.

Dear Mark P., Thank you for your feedback. We're sorry to hear that Our "Deluxe pool access room' did not meet your expectation. We appreciate your comments and will review this to improve our offering. We're glad to hear the everything else was satisfactory and hope to have the opportunity to welcoming you back here with better serve. Sincerely, Ahmad Akbar - Resident Manager

Happy to return

Customer review rating 4.5/5

Bronwyn Families - Confirmed reviews ALL

This was our 6th stay at Novotel Benoa and we were very happy to be ''home" after 7 years away - the re-done swimming pools are fantastic, though it was disappointing that the swim up bar is gone. The staff are friendly and helpful. The food is delicious, though a little expensive. We used to enjoy waving the flag for service around the pool - unfortunately that is gone. We love Novotel Benoa and hope to return.

Dear Bronwyn B., Thank you for your continued loyalty and sharing your experiences. We're delighted to hear that you enjoyed the refurbished swimming pools and found our staff friendly and helpful.. We appreciate your feedback about the swim-up bar and the poolside service, and we will take into consideration for future improvement. It's wonderful to know that you love Novotel Bali Benoa, and we look forward to welcoming you back again soon! Sincerely, Ahmad Akbar -- Resident Manager

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Other web-users rate our hotel

  • 254 reviews 8.9/10 Location
  • 610 reviews 8.2/10 Room
  • 876 reviews 9.4/10 Service
  • 11 reviews 2.9/10 WiFi
  • 279 reviews 9.7/10 Wellness Area
  • 270 reviews 8.7/10 Cleanliness
  • 265 reviews 9/10 Breakfast
  • 213 reviews 8.8/10 Vibe

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