Novotel Bali Benoa 5 stars

Customer review rating (ALL Rating) 4.4/5 742 reviews

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Description

Hotel extras

  • indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

Our accommodation(s)

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Hotel location

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

GPS:-8.764232, 115.222399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  742 reviews

TripAdvisor Rating  4.3/5  3,994 reviews

Certificate of excellence 2025

Nice hotel, no issues for us.

TripAdvisor rating 4.0/5

Dawn R TripAdvisor review

We only stayed 3 nights pre cruise. Clean hotel, great location, good choice at breakfast, nice pools, more than adequate room, kettle, friendly staff, on the beach. Staff help you cross the road from the garden wing to the main hotel. My only gripe is hotel prices. Walk left a hundred yards or so and food and drink halves in price.

Customer review rating 4.5/5

Penelope K. Couples - Confirmed reviews ALL

We had a very enjoyable stay in a tropical Terrace room. Agus in Housekeeping maintained the room brilliantly and would always pop in with whatever we ran out of. Breakfast was super and the girls who work there were great, always smiling. Gungsri on reception was also always very helpful.

Customer review rating 4.5/5

Timothy K. Couples - Confirmed reviews ALL

Lovely room and pools. Very friendly and helpful staff.

Customer review rating 3.5/5

Maria L. Couples - Confirmed reviews ALL

I booked room only, upon check in I asked FO staff if I can get a discount for breakfast since I'm an ALL member. None of FO and FB staff knew the answer. They just told me to come to restaurant right away to know how much is the discount. I don't think this was a right thing. And it made me decide to have breakfast at other place. On 2nd day, I came to swimming pool at late afternoon. There was 1 attendant incharge. If he was kind enough to let me know that the pool is going to close in 10 mins, I would really appreciate it. So I would not bother to get wet in just 5 minutes before he told me sorry the pool will be closed now. When i told him if I can get another 5 mins, he said sorry can not because he need to go home. Wasn't expected to get this kind of answer from a 5 stars hotel team member. Overall, the hotel is very nice. Thank you

Dear Maria Linda, Thank you for your feedback regarding your recent stay. While we are glad you enjoyed the hotel overall, we sincerely apologize for the lapses in service you experienced at our Front Office and pool area. It is disappointing to hear that our team was unable to provide clear information regarding your ALL member breakfast benefits. We strive for all our staff to be well-versed in our loyalty program, and we will be conducting additional training to ensure this does not happen again. Furthermore, we apologize for the pool attendant's lack of communication and the unprofessional manner in which the pool closure was handled. This certainly does not reflect the 5-star hospitality standards we aim for, and your comments have been addressed with our recreation team to ensure a more courteous and proactive approach. We appreciate your honesty, as it helps us improve. We hope to have the opportunity to regain your trust and provide you with a much better experience in the future. Sincerely, Juliana Liew- General Manager

Family Holiday

TripAdvisor rating 5.0/5

Molly B TripAdvisor review

Our experience was lovely! The hotel was super clean, our rooms were very comfortable and everyday we were satisfied with how Rio cleaned our rooms. The only disappointment was that our balcony door lock was broken so we couldn’t go out on our balcony but it was probably too hot anyway and we were able to use our other families next door. The staff members were so friendly and welcoming at Novotel. The spa was also super relaxing and the staff there were also very kind and made us feel comfortable for people who have never had a massage before! Definitely recommend staying here, the atmosphere and location was excellent!!

Dear Molly B, Thank you so much for choosing Novotel and for sharing such a detailed review! We are delighted to hear that you found our rooms comfortable and our location excellent. I will be sure to pass your kind words along to Rio—he takes great pride in his work, and he will be thrilled to know he made your stay satisfying. Please accept our sincerest apologies regarding the balcony door lock. We have alerted our maintenance team to ensure this is fixed immediately. We appreciate your understanding and are glad you could still enjoy your time with your family next door! We hope to welcome you back soon for an even more seamless experience." Sincerely , Juliana Liew - General Manager

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Other web-users rate our hotel

  • 354 reviews 8.6/10 Location
  • 814 reviews 7.9/10 Room
  • 1,064 reviews 8.9/10 Service
  • 16 reviews 3.4/10 WiFi
  • 361 reviews 8.1/10 Cleanliness
  • 347 reviews 8.5/10 Breakfast
  • 255 reviews 9.6/10 Wellness Area
  • 178 reviews 5.9/10 Value

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