Novotel Bali Benoa Hotel 5 stars

TripAdvisor rating 4.0/5 3,485 reviews
Novotel Bali Benoa
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+ 29 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Sauna and indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Pamper your kids with fun activities and kids meals with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Services for children
  • Air conditioned
  • NGURAH RAIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bali Benoa

70 Jalan Pratama
Tanjung Benoa
80361
benoa
indonesia

Tel: +62361772239

Fax: (+62)361/772237

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 15km / 9.38 miles - Shuttle paying

GPS :-8.764232, 115.222399

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Deluxe with 1 King Size Bed located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe with 2 Single Beds located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Pool Side Room with 1 King Bed Located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Pool Side Room with 2 single beds. Located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Tropical Terrace with 1 King Bed Located in the Beach Wing

  • Max. number of persons: 4
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Tropical Terrace with 2 Single Beds located in the Beach Wing

  • Max. number of persons: 4
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family room with 1 king bed, 1 bunk bed and 1 existing sofa bed located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 54
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite with 1 king bed, 1 bunk bed and 2existing sofa beds located in the Beach

  • Max. number of persons: 4
  • Area: From 88
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Pool Villa 1 Bedroom located in the Beach Wing

  • Max. number of persons: 4
  • Area: From 210
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Beachfront Private Pool Villa 2 bedroom located in the Beach Wing

  • Max. number of persons: 6
  • Area: From 500
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Beach Cabana located in the Beach Wing

  • Max. number of persons: 3
  • Area: From 49
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

CROCOKISS RESTAURANT

Type of cuisine: International

Located across the road, the peaceful swimming pool surrounding and the beautiful tropical garden makes the Crocokiss restaurant as an ideal place to relax and experience the taste of fine Balinese and Indonesian food with the choice of mild and fragnant

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COCOS RESTAURANT

Type of cuisine: International

Located on the beach, relax and enjoy the ocean view and the natural beach surroundings Cocos Beach restaurant serves late breakfast, lunch and dinner. Specialties include hot stone and pizza.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ULUWATU RESTAURANT

Type of cuisine: Thematic cuisine

An open air restaurant for buffet breakfast and 7 days theme buffet dinner including various cultural performances and shows performed on our stage.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COCOS BAR

Photo non contractuelle / Strictly non binding

Located on the beachfront, enjoy the cocktails, mocktails, soft drinks, and many more.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CROCOKISS BAR

Photo non contractuelle / Strictly non binding

Located across the road, the peaceful swimming pool surrounding and the beautiful tropical garden makes the Crocokiss bar as an ideal place to enjoy a snack or refresh yourself with a wide range of cocktails and juices.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NANAS BAR

Photo non contractuelle / Strictly non binding

Located at the lobby aread, end your day with a specially prepared mocktail or cocktail while you enjoy the relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 72

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Novotel Bali Benoa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,006 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,485 reviews

Mrs Fox

Customer review rating 4.4/5

Tracy Families - 04/12/2019 Confirmed reviews ALL

Lovely hotel, staff very nice. Myself and my daughter developed severe diarrhoea and vomiting I collapsed and on phoning reception your staff kindly took me to hospital. Communication from other people staying in your hotel reported that they also had diarrhoea and vomiting. In total over 10 people. Could you please look into this?

ALWAYS ENJOY OUR STAY AT NOVOTEL BALI BENOA

Customer review rating 4.4/5

Jan Families - 04/12/2019 Confirmed reviews ALL

WE LOVE THE FRIENDLY AND HELPFUL STAFF ESPECIALLY WAYAN AT THE EGG STATION. THE VARIETY OF FOOD AT BREAKFAST IS AMAZING. THE HOTEL GROUNDS ARE ALWAYS LOVELY AND THE POOLS CLEAN. ENJOY RECEIVING FRUIT SKEWERS AROUND THE POOL.

Dear Jan M., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager
Customer review rating 4.4/5

Gladys L. Couples - 03/12/2019 Confirmed reviews ALL

Komang our check in agent was very helpful - our flight was moved to an earlier time and so i was modifying my reservation to exclude breakfast but the online site was having technical problems. She sought the help of reservations to accommodate my request and on top of that gave us a very nice room and welcome amenities. Made our honeymoon extra special - Thank you!

Dear Gladys Mae L.**+, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

A very nice stay in Novotel Bali Benoa

Customer review rating 4.4/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

Although our stay in the hotel is short -- only two nights, we had a very nice experience during our stay. The staff were very friendly, always ready to assist with all kinds of matters. The breakfast and the food at the hotel restaurant was part of our memorable experience at the hotel.

Dear Qingshu L., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

fantastis staff and hotel

Customer review rating 4.4/5

Katka Families - 02/12/2019 Confirmed reviews ALL

i really hope i will come back to this hotel

Dear Victor k., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Perfect for Bustling Out From the Crowd

Customer review rating 4.4/5

Elvin P. Families - 02/12/2019 Confirmed reviews ALL

Perfect, nice and warmest hospitality services. Breakfast is good and cocos restaurant is perfect for lunch with good value for money.

Dear Elvin P.*, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager
Customer review rating 4.4/5

Lisbeth Z. Couples - 29/11/2019 Confirmed reviews ALL

Hög standard

Dear Sonja Lisbeth Marianne Z., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Relaxing

Customer review rating 4.4/5

Stephen W. Couples - 28/11/2019 Confirmed reviews ALL

Staff very helpful and friendly, Especially when they recognize us from our last stay, room and gardens always in good condition..

Dear Stephen W., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Amazing stay

Customer review rating 4.4/5

Anthony H. Families - 27/11/2019 Confirmed reviews ALL

Loved every moment. Amazing hotel and staff. Stayed in Novotel’s all over the world but Benoa is the best one yet

Dear Ant H.+, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

very Pleasant and satisfying

Customer review rating 4.4/5

Manju R. Families - 27/11/2019 Confirmed reviews ALL

The overall atmosphere of the location of the resort is appealing, we had a great time Good service, Very helpful staff good vibe only improvements I would suggest is Rooms need a makeover (Shower, Shower screen, Fridge ) In the shower water took longer to drain :( Make it more modern add a oven, this will be handy for people with kids if they have to warm anything at night. Breakfast good choice, but after staying for 7 days it may start a bit boring. More creative and different cuisine in that area will keep it interesting Kids club was fantastic, back side pool and bar very great Cocoa club restaurant is a bit dear compared to the restaurants outside Overall great experience would come back definitely.

Dear MANJUNATH R., Thank you for sharing your review. We are delighted to know that our overall facilities and service has made a lasting impression on you. Your feedback is well noted and will be shared with related departments for consideration and improvement. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Daniele Ruiu General Manager

Wonderful relaxing weekend Away

Customer review rating 4.4/5

Vanessa A. Friends - 26/11/2019 Confirmed reviews ALL

The staff and the pools are amazing. Great location. The pools were very clean. I also like the activities provided with yoga and other activities. The breakfast is amazing and the ladies cooking the Omette was so nice. Bar staff need training in how to make cocktails, as they were not great cocktails. The assistant manager Yuli gave excellent professional friendly service, it was so nice to see a hotel manager who cares about customer experience. Because of the service I booked yoga, aqua yoga, full body message and breakfast the next day. My only suggestion is that Accor need to renovate the rooms and focus more on the rooms. I travel alot and compared to other Accor facilities this hotel is 'run down' and it should be noted by head office. The pool edges are worn out, inside the rooms need a reburish and check the moist in the rooms. Even the toilet roll holders fall off when your on the toilet. This is not good enough for a Novotel and this really needs to be addressed asap. If Accor put in for reburb on the rooms this would be the best hotel in Nusa Dua. Vanessa

Dear Vanessa A., Thank you for sharing your review. We are delighted to know that our overall facilities and service has made a lasting impression on you. Your feedback is well noted and will be shared with related departments for consideration and improvement. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Daniele Ruiu General Manager

Beautiful Beach Hotel

Customer review rating 4.4/5

Gary L. Families - 26/11/2019 Confirmed reviews ALL

This is my first time to Bali and I am amazed by the wonderful service of the staffs at the hotel and it's beautiful surroundings. Definitely worth coming back again.

Dear Chai Tiam L., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Can improve

Customer review rating 4.4/5

Mehraab Families - 25/11/2019 Confirmed reviews ALL

Everything was perfect, hotel staff were great. Rooms could have been slightly bigger for the price we paid, with a bit more space. Food needs to improve drastically, all the three restaurants have the same food on the menu besides the buffet.

Dear MEHRAAB P., Thank you for sharing your review. We are delighted to know that our overall facilities and service has made a lasting impression on you. Your feedback is well noted and will be shared with related departments for consideration and improvement. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Daniele Ruiu General Manager

Very mouldy room

Customer review rating 4.4/5

Andrew M. Business - 23/11/2019 Confirmed reviews ALL

The hotel is lovely, the amount of mould and the mould smell in the room was appalling

Dear Andrew M.+, Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniele Ruiu General Manager

This place is heaven on earth

Customer review rating 4.4/5

Brendan B. Couples - 23/11/2019 Confirmed reviews ALL

We really enjoyed our stay. The staff are amazing and attentive. My wife was ill whilst we were there (nothing major) but for the next 2 days random staff would ask how she was feeling today and they hoped she was better. The rooms were very clean and comfy and the pool area was great.

Dear BRENDAN B.+, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

It was a great stay but few things could have been better.

Customer review rating 4.4/5

Retha I. T. Families - 20/11/2019 Confirmed reviews ALL

I booked two rooms for 4 persons including my mother and other family members. Stayed at 323 and 324 from Nov 13-18 and one room extended to Nov 19 (323). Room was prepared as usual, however almost every time they removed used towels (bath, hand towel, face towel) housekeeping staff forgot to replace hand towel and face towel with the fresh ones. Both stay and points are also missing from Nov 13-18.

Dear Retha Idariani T., Thank you for sharing your review. We are delighted to know that our overall facilities and service has made a lasting impression on you. Your feedback regarding the towel is well noted and will be shared with related departments for consideration and improvement. related to your point, after check with our team, kindly to informed that we already follow it up on 22 November 2019 and takes 7 days to appear in your membership. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Daniele Ruiu General Manager

richard n.

Customer review rating 4.4/5

Richard N. Families - 20/11/2019 Confirmed reviews ALL

Could not fault hotel,rooms were very good and all hotel staff were ploite and helpful.

Dear Richard n.+, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Perfect . Relaxing

Customer review rating 4.4/5

Jennifer Families - 20/11/2019 Confirmed reviews ALL

Very good . We were particularly impressed by Yuly who went out of her way to answer our questions. She was also honest and happy and acknowledged both myself and my daughter

Dear Jennifer B., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

A disappointing holiday

Customer review rating 4.4/5

Stanley L. Couples - 20/11/2019 Confirmed reviews ALL

I was staying in a Beach Cabana, number 827. The cabana was very old. All furniture were dated and required to renew. The following described my bad experiences during my 3 nights stay. 1. The front and back garden were full of leaves. Not possible to use the sun deck nor the bath tube. They were not cleaned before my arrival nor after daily housekeeping. 2. The door locks took a few minutes to lock-up because the locks were too rusty. All other locks were under the same bad condition. 3. There were so many mosquito inside the room. On the first night, I spent an hour to kill over 20 mosquito before bed. Fortunately the mosquito net provided did help a little bit for a comfortable sleep. But the situation was not acceptable under the management of Novotel. One of the reasons why there were so many mosquito was that the door connecting the back garden was not able to close firmly. There were 3 gaps on the door. A big one on the left and 2 smaller ones on the right and in the middle. Smaller one means less than 12 inches. Big one means 5 foots long. Mosquito were coming in freely from the gaps. I needed to kill mosquito from time to time for a continues 4 days. 4. Due to mosquito and leaves, the bath tube in the back garden was not usable. But this facility was the main reason I selected Beach Cabana. Therefore very disappointed. 5. Hot water was only coming out after opening the tap for 3 minutes and in very low water pressure. If I wanted to have a better water pressure, I needed to mix a lot of cold water and the water temperature became too low. The water pressure for cold water was good though. There were some good points like good quality of food and services. Good beach and swimming pool etc. However, the room quality was too worse and won't be able to reach satisfaction.

Dear Wing Kit Stanley L., Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniele Ruiu General Manager

Love the resort .. room was beautiful

Customer review rating 4.4/5

Marjana M. Families - 19/11/2019 Confirmed reviews ALL

Great room, great staff

Dear Jason M.+, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager
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