Novotel Bali Benoa Hotel 5 stars

TripAdvisor rating 4.0/5 3,516 reviews
Novotel Bali Benoa
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+ 29 Services
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Room 1

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Hotel extras

  • Sauna and indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Pamper your kids with fun activities and kids meals with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Services for children
  • Air conditioned
  • NGURAH RAIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bali Benoa

70 Jalan Pratama
Tanjung Benoa
80361
benoa
indonesia

Tel: +62361772239

Fax: (+62)361/772237

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 15km / 9.38 miles - Shuttle paying

GPS :-8.764232, 115.222399

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Deluxe with 1 King Size Bed located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe with 2 Single Beds located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Pool Side Room with 1 King Bed Located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Pool Side Room with 2 single beds. Located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Tropical Terrace with 1 King Bed Located in the Beach Wing

  • Max. number of persons: 4
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Tropical Terrace with 2 Single Beds located in the Beach Wing

  • Max. number of persons: 4
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family room with 1 king bed, 1 bunk bed and 1 existing sofa bed located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 54
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite with 1 king bed, 1 bunk bed and 2existing sofa beds located in the Beach

  • Max. number of persons: 4
  • Area: From 88
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Pool Villa 1 Bedroom located in the Beach Wing

  • Max. number of persons: 4
  • Area: From 210
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Beachfront Private Pool Villa 2 bedroom located in the Beach Wing

  • Max. number of persons: 6
  • Area: From 500
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Beach Cabana located in the Beach Wing

  • Max. number of persons: 3
  • Area: From 49
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

CROCOKISS RESTAURANT

Type of cuisine: International

Located across the road, the peaceful swimming pool surrounding and the beautiful tropical garden makes the Crocokiss restaurant as an ideal place to relax and experience the taste of fine Balinese and Indonesian food with the choice of mild and fragnant

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COCOS RESTAURANT

Type of cuisine: International

Located on the beach, relax and enjoy the ocean view and the natural beach surroundings Cocos Beach restaurant serves late breakfast, lunch and dinner. Specialties include hot stone and pizza.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ULUWATU RESTAURANT

Type of cuisine: Thematic cuisine

An open air restaurant for buffet breakfast and 7 days theme buffet dinner including various cultural performances and shows performed on our stage.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COCOS BAR

Photo non contractuelle / Strictly non binding

Located on the beachfront, enjoy the cocktails, mocktails, soft drinks, and many more.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CROCOKISS BAR

Photo non contractuelle / Strictly non binding

Located across the road, the peaceful swimming pool surrounding and the beautiful tropical garden makes the Crocokiss bar as an ideal place to enjoy a snack or refresh yourself with a wide range of cocktails and juices.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NANAS BAR

Photo non contractuelle / Strictly non binding

Located at the lobby aread, end your day with a specially prepared mocktail or cocktail while you enjoy the relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 72

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Novotel Bali Benoa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,047 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,516 reviews

Definitely could’ve been a better a week stay experience

Customer review rating 4.4/5

Immanuel T. Solo - 04/01/2020 Confirmed reviews ALL

Thanks for allowing me to fill this survey. I have conveyed my feedback on TripAdvisor and I appreciated that your team have tried to look after me afterwards though I mentioned to them it was not necessary as I only want to feel the excellent hospitality of Novotel benoa that I used to know. The water heater still not working until my last day though I have escalated this issue. My room had another missed from being made up. The experience went way low. However, the kindness of your staffs in the restaurant during breakfast and the front desk/GRO staffs really uplift me. I am thankful and humbled to know they remember me and tried to make me feel better by having a nice conversation with me and smile sincerely. So, Novotel, you really could’ve done better, in particular, to a repeated guest like myself.

Mrs

Customer review rating 4.4/5

Carolyne K. Families - 03/01/2020 Confirmed reviews ALL

We've got 2 times upgrading room from deluxe to suite room Thank you so much Novotel Bali Benoa.

Dear carolyne K.+, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

A pleasant vacation for me and my kids

Customer review rating 4.4/5

Bernice D. Families - 03/01/2020 Confirmed reviews ALL

The rooms were clean and the service was excellent. From the front reception to the porter. The welcoming hospitality was great

Customer review rating 4.4/5

Soe Z. P. Families - 02/01/2020 Confirmed reviews ALL

Need to enhance service quality and facilities planning

Very nice hotel -home away from home feel

TripAdvisor rating 4.0/5

Tracey T Family - 02/01/2020 TripAdvisor review

What a great place to stay. Great pool Great food Great Staff Rooms very clean and the maintenance team should be very pround of how the hotel loooks and all items worked in the room. Was good to meet the Cheif Engineer and the Front office Team.

8th Year in a row

TripAdvisor rating 4.0/5

kandla Couples - 02/01/2020 TripAdvisor review

Great location quite but close to everything if you don't mind walking. Food and service is always great. Especially breakfast if you like omelettes. Don't 4get to ask for Mrs Omelette alway up for a chat while cooking for you. Will return over X-mas again in 2020.

You can do better than this

Customer review rating 4.4/5

Hana V. Families - 29/12/2019 Confirmed reviews ALL

Front office staff was ok, just need to be more quickly and give more information to new guest because they not inform us time for breakfast Cleaning staff was great, they do a good job Breakfast time disappointed, always run out for stock of glass, and some staff ignorant, some food is very slow to filled up again

Dear Warwick a., Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah, Personal Assistant to General Manager

feels like coming home

Customer review rating 4.4/5

Mira Families - 28/12/2019 Confirmed reviews ALL

Its been lovely to be here again, the staff hospitality is excellent as always, kids program was super, our kids enjoyed it, the kayak and SUP facilities as well. Housekeeping team did a good job . The only thing need to be improved is the F&B. We find its a bit pricey with the quality it served. The lobster salad was hard and one can feel its a frozen lobster , not fresh . The fruit in the salad was a bit over ripe.

Dear Mira T., Thank you for sharing your review. We are delighted to know that our overall facilities and service has made a lasting impression on you. Your feedback regarding the food and beverage is well noted and will be shared with related departments for consideration and improvement. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Sarah Novita Personal Assistant to GM

Holiday

Customer review rating 4.4/5

Jacqui Friends - 28/12/2019 Confirmed reviews ALL

Great break Beautiful terrace room Lovely food Great swimming pools. Lovely stafF. Thanks.

Dear Jacqui M., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Fantastic hotel. Great atmosphere

Customer review rating 4.4/5

Yudikrisno Families - 27/12/2019 Confirmed reviews ALL

Three times visit this hotel, three times I feel comfort. My kids love this hotel especially about kids club activities. The room is large and clean. Superb hospitality from all staff.

Dear Yudikrisno W., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Fantastic hotel and kids friendly

Customer review rating 4.4/5

Yudikrisno W. Families - 26/12/2019 Confirmed reviews ALL

Three times visiting this hotel, three times I feel comfort. My kids love this hotel. They enjoy the kids club activities and most important is, it is free. The room is nice and big. Great hospitality from all staff. Overall, this hotel is fantastic.

Dear Yudikrisno w.*+, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Family vacation

TripAdvisor rating 4.0/5

892luckyn Family - 25/12/2019 TripAdvisor review

Nice hotel with warm welcome from all staff. As ALL Member they taking care us very detail. Room was really comfortable and clean. Breakfast was excellent with many choice of food and taste was great. Private beach always being an excellent place for kids to play. This hotel very recommended for family

Dear 892luckyn, Thank you for spending your holiday with us. I am glad to know that our service and overall facilities have made your stay a pleasant one. Our aim is to create a home away from home for our guest and I am proud to read that our efforts have clearly made a lasting impression on you. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Daniele Ruiu General Manager

Disappointing.

Customer review rating 4.4/5

Ruth D. Families - 24/12/2019 Confirmed reviews ALL

The toilet did not flush correctly. There was no tissue in the box. Had to get assistance to turn off the TV. Room was booked for 2 adult and 2 children - there was no way that two children could sleep on the sofa bed that was made up. I was surprised at how small the room was. The position to the air con does not allow for the best coolness of the room.

Dear Meares Ruth D., Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Novita Personal Assistant to GM

Very good

Customer review rating 4.4/5

Mahesh R. Families - 23/12/2019 Confirmed reviews ALL

Very friendly staff. Very Good facilities. The only minor issue was issuing drinking water bottles (which are complimentary). The bottles were provided with only a limited number at a time, so we had to keep on asking for more water bottles throughout our 7 day stay

Dear Mahesh R., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah novita Personal Assistant to GM

Great hotel, kids friendly

TripAdvisor rating 4.0/5

yudikrisno Family - 22/12/2019 TripAdvisor review

Three times visit this resort and it still have same good atmosphere. This resort is kids friendly. Many activities by kids club and it is free. Nice hospitality by all staff. Everytime I met them, they always smile and say hi. There are many facilities in this resort, especially water sport. You can free to use kayak. This is one of my favorite.

Dear yudikrisno, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniele Ruiu General Manager

Fair

Customer review rating 4.4/5

Raymond W. P. Couples - 21/12/2019 Confirmed reviews ALL

Curteous staff,excellent cleaners, dinner food very poor.

Dear Raymond P., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback especially related to the dinner will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Novita Personal Assistant to GM

No Refill Drink & No Tooth Brush

Customer review rating 4.4/5

Aristianto Y. Business - 21/12/2019 Confirmed reviews ALL

i stay from Dec 15th - Dec 17th, when i come at Dec 15th, there's no Tooth Brush when i come at Dec 16th Evening, my Mineral Water not Refill yet & no Tooth Brush either, so i call the reception for ask then to give me mineral water & the reception said will bring the mineral water that night. but, until check out at Dec 17th, i'm not have the mineral water. i'm oke because that's Just a mineral water. but, what happen if that happen to another members ? 1 or 10 or 100 others members ?

Dear Aristianto Y.*, Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Novita Personal Assistant to GM

I will never book this hotel again.

Customer review rating 4.4/5

Derek Couples - 19/12/2019 Confirmed reviews ALL

We arrived late and went to our room. The bed sheets were covered in stains, the mattress cover looked like someone had urinated on it and it was put out to dry. We left the hotel 1 days later we would have left the same day if it wasn't so late. I will never recommend to anyone to stay at the hotel. Your staff are amazing the location was good but the bed was disgusting.

Dear Derek T., Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Novita Personal Assistant to GM

Clean room, very helpful staffs

Customer review rating 4.4/5

G. Solo - 17/12/2019 Confirmed reviews ALL

Other than an old room with no soundproofing and lots of mosquito, I am generally satisfied with the resort.

Dear Kl G., Thank you for sharing your review. We are delighted to know that our overall facilities and service has made a lasting impression on you. Your feedback regarding the refurbishment of our room and mosquito are well noted and will be shared with related departments for consideration and improvement. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Daniele Ruiu General Manager

Above average resort in Benoa

Customer review rating 4.4/5

Deanna Families - 17/12/2019 Confirmed reviews ALL

Resort is nice and clean. Facilities are good. Some features are a bit out dated. Some staff lack adequate training.

Dear Deanna v., Thank you for sharing your review. We are delighted to know that our overall facilities and service has made a lasting impression on you. Your feedback regarding the staff is well noted and will be shared with related departments for consideration and improvement. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Daniele Ruiu General Manager
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