Dear Kelly P. M. Choi, Thank you for taking the time to share your candid feedback. While we are glad that our front lobby, bar team, and photographers made a positive impression, we are deeply saddened and concerned to read about the rest of your stay. What you experienced falls far below the standards of care, comfort, and hospitality we strive to provide at Novotel Bali Benoa, We take any report of a racist remark with the utmost seriousness. Discrimination or intolerance of any kind is completely against our core values as an Accor property. We are investigating this matter thoroughly to ensure our resort remains a safe, welcoming, and respectful environment for every guest. We also addressing this directly with our Spa Manager for your feedback. We apologize for the frustration and fatigue this caused during your stay and also we regret that our breakfast offerings did not meet your expectations and that the noise levels around the main pool disrupted your relaxation. We appreciate you highlighting both the bright spots and the critical areas where we failed to deliver. Thank you again for bringing these serious matters to our attention, and we wish you all the best in your future travels. Sincerely, Juliana Liew - General Manager

Dear Hannah Painter, Thank you for sharing your honest feedback with us. We are glad to hear that you found Novotel Bali Benoa to offer good value for money! Our traditional Balinese architecture and tropical garden layout give our resort a classic charm, though we recognize that modernizing our facilities is an ongoing priority for our team. We also appreciate your specific note regarding breakfast. While we offer automated espresso machines for quick coffee service at our buffet, we understand how much a fresh, barista-crafted coffee elevates the morning experience, especially for coffee enthusiasts. Your feedback has been shared with our Food & Beverage Manager as we review our breakfast beverage offerings. Thank you again for staying with us, and we hope to welcome you back for another comfortable stay in the future! Sincerely, Juliana Liew - General Manager

Dear Ashok Kumar, Thank you so much for your glowing review and kind words! We are absolutely thrilled to hear that you enjoyed our lovely rooms, convenient location, and exceptional service throughout your stay. Recognizing and taking care of our valued ALL Accor Live Limitless members is always a delight for us, and we are so glad our reception team could offer you a lovely room upgrade! It is wonderful to know that our restaurant staff took such great care of you during every meal as well. Your gracious appreciation means the world to our entire team, and we will be sure to share your compliments with everyone. Thank you for your loyalty, and we will hold you to that promise to be back soon! We can't wait to welcome you back to Novotel Bali Benoa for another memorable stay. Sincerely, Juliana Liew - General Manager

Dear Gregg D., Thank you for taking the time to share your feedback with us. We are so glad that our friendly staff and our garden pool continue to be the reasons you choose to return to us year after year. At the same time, we are deeply concerned to read about the service, dining, and sustainability failures you experienced during this visit. As a returning guest, you know the high standards we aim to maintain.For the hot dishes and omelette we have addressed this directly with our kitchen team to ensure temperature checks and station setups are properly maintained throughout service. We understand your disappointment regarding the music at Cocos Restaurant, especially after dressing up for a special evening out. We are reviewing our entertainment schedules and background music selection to ensure our advertised events are accurate and the ambiance matches our guests' expectations. We deeply appreciate your candid feedback as a loyal returning guest, it highlights the exact operational details we need to correct. We hope to have the opportunity to welcome you back again and restore your complete confidence in Novotel Bali Benoa. Sincerely, Juliana Liew - General Manager

Dear Ivy C. C. Hsia, Thank you so much for taking the time to share your review! We are delighted to hear that your family had a great stay in our Family Villa, and that your children especially enjoyed their room! It is wonderful to know that our staff's warm hospitality made you feel welcome and that you appreciated the serene, quieter atmosphere of our resort in Tanjung Benoa. We also appreciate your honest rating regarding our breakfast. We are always looking for ways to elevate our dining experience, and your feedback has been shared with our culinary team so we can expand our variety and improve the overall quality for future stays. Thank you for staying with Novotel Bali Benoa, and we hope to welcome you and your family back again soon for another peaceful tropical getaway! Sincerely, Juliana Liew - General Manager

Dear Belinda J., Welcome back for your 3rd stay with us! Thank you so much for taking the time to share such a detailed and heartwarming review. It means the world to our team to know that Novotel Bali Benoa continues to be a standout destination for you among big-name brands! We are so pleased to hear that you enjoyed the convenience of your Deluxe Pool Access room, the cleanliness of our pools, our fabulous beachfront breakfast, and the prompt assistance from our housekeeping team when you requested softer pillows. We are also thrilled that our reservations team provided seamless communication prior to your arrival, and that our commitment to sustainability resonated so strongly with you! We also truly appreciate your feedback regarding noise along the walkway outside your room. For your next visit, please don't hesitate to reach out to us directly, we would be more than happy to help select a pool access room located in a quieter section of the resort. Thank you once again for your loyal support and kind words about our smiling staff and lush grounds. We are already looking forward to welcoming you back for stay number four! Sincerely, Juliana Liew - General Manager

Dear Victor G., Thank you so much for taking the time to share your review! We are delighted to hear that you had an amazing, quiet family break with us, and that you loved our villas, kids' club, service, and breakfast spread. We also deeply appreciate your constructive, detailed feedback regarding our lunch and dinner dining options, your feedback regarding menu rotation and food execution has been shared directly with our Executive Chef. We are currently evaluating our lunch and dinner offerings to ensure better variety, fresh culinary concepts, and higher quality standards across all our outlets. Thank you again for your valuable insights and kind words about our team and facilities. We hope to welcome you and your family back to Novotel Bali Benoa in the future for an even better all-around dining experience! Sincerely, Juliana Liew - General Manager

Dear Amanda Turner, Thank you for sharing your feedback following your recent stay at Novotel Bali Benoa. We are pleased to hear that our clean and comfortable accommodations provided a relaxing stopover for you on your journey back from Lombok. While our tranquil position on the Tanjung Benoa peninsula offers a more peaceful, resort-style setting slightly away from the busier city hubs, we hope it served as a serene interlude for your trip. We appreciate your review and hope to welcome you back again whenever your travels bring you through Bali! Sincerely, Juliana Liew - General Manager

Dear Ross M. Tooze, Thank you so much for taking the time to share your kind review following your recent stay at Novotel Bali Benoa! We are thrilled to hear that you had a wonderful week-long holiday with us and enjoyed a comfortable stay. Knowing that our staff made such a positive impression with their friendly and helpful service truly means the world to our team, as delivering warm hospitality is at the heart of everything we do. Thank you once again for choosing to spend your vacation with us. It was an absolute pleasure hosting you, and we look forward to welcoming you back for another memorable tropical getaway in the future! Sincerely, Juliana Liew - General Manager

Dear Jose A. Olaya, Thank you for sharing your feedback with us! We are glad to hear you enjoyed your stay and appreciated our convenient location near the airport and our overall facilities. We also hear you loud and clear on the internet speed. Reliable Wi-Fi is so important, and we have shared your comments with our IT team so we can work on improving our connection speed for future stays. Thank you for staying with Novotel Bali Benoa, and we hope to welcome you back again soon! Sincerely, Juliana Liew - General Manager

Dear Daniel M., Thank you for sharing your feedback with us. We are so sorry for the frustrating experience you had during your stay, especially arriving late at night after a long 12-hour journey. We apologize for the inconvenience with your hot water, safe, and room key, as well as the happy hour overcharge and the confusion around your upgrade pricing. We are reviewing this with our front desk and bar teams to ensure our pricing and special offers are always accurate and honored. We regret that the room did not match the photos you saw online. We are actively working on updating our property presentation so expectations align with reality. Since you are continuing your stay under a new booking number, we will make sure you can stay in your current room without any hassle while our team looks after your comfort. Thank you again for bringing these matters to our attention. We have passed your review to our management team to ensure these issues are fixed, and we hope to make the rest of your stay much smoother. Sincerely, Juliana Liew - General Manager

Dear Murry Benjamin, Thank you so much for staying with us and for sharing your experience! We are so happy to hear that you felt so relaxed during your stay and that our Kids Club team made such a wonderful impression on your family. Our staff focus on truly engaging with the children, so knowing your kids were begging to go back means the world to us! At the same time, thank you for your candid feedback regarding our breakfast buffet and restaurant team. We apologize that the breakfast selection and service leadership fell short of your expectations. Your comments have been passed directly to our Food & Beverage Manager so we can improve our team's guidance and boost our buffet offerings. Thank you again for your review. We cannot wait to welcome you and your family back to Novotel Bali Benoa for another great stay! Sincerely, Juliana Liew - General Manager

Dear George Paul, Thank you for taking the time to share your feedback following your recent stay with us! We are delighted to hear that you and your family enjoyed our spacious Family Suite! It is great to know that the two-bedroom, two-bathroom setup along with the living room and verandah provided excellent comfort and value for your stay, and that our friendly, accommodating staff made a positive impression. At the same time, we sincerely apologize for the delay you experienced at check-in due to your latest booking details not updating smoothly in our system. We understand how frustrating it is to wait after a journey, and we appreciate your patience while our team sorted it out. We are actively reviewing our system sync processes to prevent this from happening in the future. We also note your feedback regarding our restaurant food pricing. While our menu reflects hotel dining and quality standards, we completely understand your choice to explore nearby dining options across the street, and we appreciate your honest perspective on our pricing structure. Thank you once again for your valuable feedback. It was a pleasure hosting your family, and we hope to welcome you back to Novotel Bali Benoa for an even smoother and more enjoyable stay in the future! Sincerely, Juliana Liew - General Manager

Dear Kelly Flack, Thank you so much for your lovely review! We are absolutely thrilled to hear that you had the perfect stay with us! It is wonderful to know that you enjoyed our clean grounds, delicious food, reasonable room service, and especially our friendly, attentive staff who were always happy to help. We are also delighted that you noticed and appreciated our eco-friendly efforts, including using less plastic and recyclable materials for our toiletries. Protecting our beautiful island environment is very important to us! Thank you for choosing Novotel Bali Benoa. We truly hope to welcome you back again soon for another perfect stay! Sincerely, Juliana Liew - General Manager

Dear Tony Shimmin, Thank you for taking the time to share your feedback with us! We are pleased to hear that you found the hotel itself to be very good! Creating a comfortable and enjoyable atmosphere within our resort is always our top priority. At the same time, we appreciate your feedback regarding our location and the busy road outside. While Tanjung Benoa is a vibrant area with many bustling local shops and activities, we understand that crossing or dealing with traffic can sometimes be challenging. To assist our guests, our dedicated security team is stationed at the road at all times to safely guide and assist everyone across. Thank you once again for choosing Novotel Bali Benoa. We hope to have the pleasure of welcoming you back again for another enjoyable stay! Sincerely, Juliana Liew - General Manager

Dear Paul Souteyrat, Thank you so much for taking the time to share your feedback following your stay with us! We are delighted to hear that you enjoyed the beautiful garden surroundings and your lovely villa! Our groundskeeping team takes great pride in maintaining our lush tropical landscapes to create a tranquil sanctuary for our guests, and it is wonderful to know it made a positive impression. At the same time, we appreciate your constructive note regarding our food quality. Delivering delicious and satisfying dining experiences is very important to us, and your feedback has been shared directly with our Executive Chef and Culinary team to help us refine our menus and elevate our overall food standards. Thank you once again for choosing Novotel Bali Benoa. It was a pleasure hosting you, and we hope to welcome you back again in the future for an even better stay and dining experience! Sincerely, Juliana Liew - General Manager