Novotel Bali Benoa 5 stars

Dear Mary R. A. Aquino, Welcome back for your second stay! Thank you so much for choosing Novotel Bali Benoa once again as your holiday home in Bali and for taking the time to share such a heartwarming review. We are absolutely thrilled to hear that you had a comfortable stay and that our team provided the helpful, compassionate service we strive for. A very special thank you for recognizing Devi for her compassionate assistance, and Agus for his thorough and polite care in looking after your room. We will be delighted to pass along your wonderful praise to both of them, knowing they made your second visit so memorable will completely make their day! There is no greater compliment for us than a returning guest promising to come back again. We already look forward to welcoming you home for your third stay in the near future! Sincerely, Juliana Liew - General Manager

Dear Melissa Hermansson, Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you experienced a warm welcome and enjoyed a restful stay within our natural, tropical setting. It is also wonderful to know that you found your room lovely, clean, and comfortable! We also sincerely appreciate your constructive feedback regarding the noise transfer from the hallway and neighboring doors. Your clever trick with the towel was a great temporary fix, but we completely agree that you shouldn't have to worry about that during a relaxing holiday. Please rest assured that we have shared your comments directly with our Engineering and Management teams to explore better soundproofing measures and door-damping solutions to ensure a more peaceful environment for our guests. Thank you again for helping us improve, and we look forward to welcoming you back for an even quieter and more perfect stay in the near future! Sincerely, Juliana Liew - General Manager

Dear Colleen Johnston, Thank you so much for your wonderful review and for your continued loyalty as a Gold member! It was an absolute pleasure hosting you at Novotel Bali Benoa. We are thrilled to hear that you loved the space and comfort of your 1-Bedroom Pool Villa. Providing an exceptional experience is always our goal, and we are glad you enjoyed the daily housekeeping service as well as the complimentary treats, fresh juices, and soft drinks. A very special thank you for recognizing Maya! We are so proud to have her on our team, and we will be absolutely delighted to pass along your kind words to her. Knowing that her service stood out and contributed so greatly to making your stay special will completely make her day. Thank you again for sharing your experience. We look forward to welcoming you back for another wonderful and rewarding stay in your villa very soon! Sincerely, Juliana Liew - General Manager

Dear Richard Berkholst, Thank you so much for your wonderful words and for choosing to return to us for your third visit! We are absolutely thrilled to hear that Novotel Bali Benoa still holds that unmistakable charm for you, and that our team succeeded in making every single day feel like a true holiday. Providing consistent, friendly, and effortless service is what we strive for, and knowing we have achieved this across three visits is the ultimate compliment for our entire team. A very special thank you for recognizing Ms. Parwati, and we will be absolutely delighted to pass along your kind recognition to her. Knowing that her efforts stood out and contributed so greatly to your satisfaction will completely make her day. Thank you for your continued loyalty and support. We are already looking forward to welcoming you back for your fourth perfect getaway with us in the near future! Sincerely, Juliana Liew - General Manager

Dear Mary Ryng, Thank you so much for your review. We are glad you had a lovely stay, and that you enjoyed our delicious poolside satays and the wonderful hospitality of our team. A special thank you for recognizing your room cleaner, Agus! We will certainly pass along your high praise to him for his excellent and helpful service. We also sincerely appreciate your feedback regarding the resort layout and the need for more handrails on our stairways. Your safety and comfort are incredibly important to us. Please rest assured that we have shared your comments with our Maintenance and Management teams to evaluate where we can add handrails to improve accessibility for our mature travelers. Thank you again for helping us improve, and we hope to welcome you back for an even more comfortable stay in the future! Sincerely, Juliana Liew - General Manager