Novotel Bali Benoa 5 stars

Customer review rating (ALL Rating) 4.4/5 672 reviews

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Description

Hotel extras

  • indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

Our accommodation(s)

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Hotel location

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

GPS:-8.764232, 115.222399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  672 reviews

TripAdvisor Rating  4.0/5  3,713 reviews

Certificate of excellence 2024

Great location, beautiful staff.

Customer review rating 3.5/5

Anthony N. Families - Confirmed reviews ALL

The room and outside space was excellent. Staff were so welcoming and warm. However the beachside pool was closed for maintenance and other odd jobs before the wet season. Should have informed the guests prior as this affected one week of the holiday. Returning in a few months and hope for no disruptions.

Nice area, quite holiday

Customer review rating 2.0/5

Steve G. Couples - Confirmed reviews ALL

Staff were very friendly and helpful on arrival, and we received a room upgrade. The room we got which was 820 was unsatisfactory with Air conditioner not working on the first night floor was wet and slippery, Maintenance reset condenser the next day, only to have it trip off around midnight on the second night, maintenance came again and did more work. Transferred to another room 823 and Air conditioner would only go to 19 Maintenance man said that's the best it would do, it should be colder and night. It's a pity that with all the renovations that these issues still occur. Thank you to Komang and Gung for assisting also for the Massage voucher as compensation for our issue. Other little changes paper serviettes at the dining tables, no complimentary bread with dinner which is a negative change

Great stay

Customer review rating 5.0/5

Graeme Couples - Confirmed reviews ALL

Rooms were excellant as was the hotels position. Staff very helpful and friendly

Nice resort for family

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Spent 3 nights enjoying the pools and local area. Upgraded to a family suite which was amazing for family of four with great outdoor terrace and on the beach side of resort. Kids poop is great for young ones with bar nearby. Great location of restaurants and the food was OK but not amazing however good kid menu available.

Dear Jessica Riches, Thank you for choosing our resort for your family getaway and for sharing your experience! We’re delighted to hear that you enjoyed the family suite upgrade and found it perfect for your family. It’s wonderful to know that the kids’ pool and nearby bar added to the enjoyment of your stay. We’re glad you appreciated the location and variety in our kids’ menu, and we’ll continue working to enhance our dining options to make every meal memorable. We look forward to welcoming you and your family back for another great stay! Sincerely, Juliana Liew - General Manager

Great pool villa room

Customer review rating 4.5/5

Travis Couples - Confirmed reviews ALL

Stayed in the 1 bedroom pool villa which was great. Bigger than it seems in the picture and perfect to relax in. Plenty of outdoor space. Resort pools are nice but a bit shallow even at their deepest points. Lovely staff, great food. Breakfast is great and varies a bit each day. We organised parasailing and photos through the resort as well and both went very well.

Dear Travis Shearman, Thank you for sharing your experience! We’re thrilled that you enjoyed your stay in our one bedroom pool villa and found it even more spacious and relaxing than expected. It’s wonderful to hear you appreciated the outdoor space, resort pools, and the variety in our breakfast offerings. We’re also glad that your parasailing and photo experiences organized through the resort went smoothly. Your kind words about our staff and food mean a lot to us, and we look forward to welcoming you back for another fantastic stay Sincerely, Juliana Liew - General Manager

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Other web-users rate our hotel

  • 365 reviews 8.8/10 Location
  • 841 reviews 7.9/10 Room
  • 1,137 reviews 9.1/10 Service
  • 18 reviews 4.5/10 WiFi
  • 388 reviews 7.9/10 Cleanliness
  • 374 reviews 6.1/10 Food
  • 366 reviews 8.6/10 Breakfast
  • 318 reviews 9.4/10 Wellness Area

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