Novotel Bali Benoa 5 stars

Customer review rating (ALL Rating) 4.4/5 752 reviews

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Description

Hotel extras

  • indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

Our accommodation(s)

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Hotel location

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

GPS:-8.764232, 115.222399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  752 reviews

Customer review rating 5.0/5

John C. Solo - Confirmed reviews ALL

Stayed for 7 nights. Staff were fantastic. Breakfast was brilliant

Dear John Chapman, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your 7-night stay with us. Our team works hard to provide a 'brilliant' breakfast spread every morning, and your kind words about our staff will truly make their day. It was a pleasure having you as our guest, and we look forward to welcoming you back to Novotel Bali Benoa very soon! Sincerely, Juliana Liew - General Manager

Customer review rating 5.0/5

Wei Z. Families - Confirmed reviews ALL

I came with my family for the first time in Bali staying at Novotel Bali Benoa. We arrived close to midnight on the first night and had staff take care of our bags and were greeted with a delicious hibiscus tea on arrival. Check in was smooth and quick. The hotel room was great and was configured to fit 3 people - 1 adult and 2 kids with us each having our own bed. Also had a lovely balcony with a view overlooking the pool area. The kids loved spending time in all the pools and the vibe of the hotel was very chill. The pool which overlooked the beach was stunning! The hotel had a beautiful layout and was next to the beach. The staff were friendly and diligent, checking in on us to ensure we had everything we needed. We ate at the breakfast buffet several times and it had a great selection of food from local Balinese food to international food. We could sit near the beach while eating and enjoying the cool breeze. The package also included an photoshoot with free photos. Overall had a fantastic experience at Novotel and would highly recommend! We will be back.

Dear Wei Zhou, Thank you so much for choosing Novotel Bali Benoa for your family’s first trip to Bali. We are honored to have been part of such a special milestone! We are thrilled to hear that despite your midnight arrival, our team made you feel at home immediately with our signature hibiscus tea. It’s wonderful that the room configuration worked perfectly for your family and that you enjoyed those morning views from your balcony. Our team takes great pride in our beachfront breakfast experience, and I’m so glad you were able to enjoy the sea breeze while sampling both our local Balinese and international dishes. We will be sure to share your kind words with our diligent staff who looked after you. We cannot wait to welcome you and your kids back for another 'chill' and fantastic stay by the beach at Novotel Bali Benoa! Sincerely, Juliana Liew - General Manager

Customer review rating 4.5/5

James R. S. Families - Confirmed reviews ALL

We stayed for five nights. Breakfast was good, food at cocos and room service was pretty good. Reasonably priced. Great location on Benoa beach.

Dear James R. Shrap, Thank you for choosing Novotel Bali Benoa for your 5 night stay! We are so pleased to hear that you enjoyed our prime location right on Benoa Beach. It’s also wonderful to know that our dining options, from the breakfast buffet to Cocos and our room service, met your expectations for both quality and value. We strive to provide a premium experience at a reasonable price, and we’re glad you felt that during your visit. We hope to welcome you and your family back for another beachside getaway soon! Sincerely, Juliana Liew - General Manager

Customer review rating 3.5/5

Deanna B. Couples - Confirmed reviews ALL

Overall good

Dear Deanna Ballins, Thank you for taking the time to share your feedback. While I am glad you enjoyed our location, I am deeply concerned and saddened to read about the issues you encountered with the air conditioning and, most importantly, your fall. Please accept my most sincere apologies for this experience. The safety and well-being of our guests are our absolute priorities, and it is clear that on this occasion, we failed to meet the high standards we set for ourselves. I am truly sorry for the pain and distress your fall must have caused you. I have immediately shared your comments with our Engineering and Housekeeping heads of department to investigate the leak in that specific room and ensure it is permanently resolved so this does not happen again. We are also in the process of our room rejuvenation program to address the aging aspects of the resort that you mentioned. Sincerely, Juliana Liew - General Manager

Customer review rating 5.0/5

Lisabet W. Families - Confirmed reviews ALL

The Easter egg hunt and program for the kids was exceptional.

Dear Lisabet Warholm, Thank you so much for your wonderful feedback regarding our Easter program. We are thrilled to hear that the Easter egg hunt and kids' activities were a highlight of your family’s stay. At Novotel Bali Benoa, we believe that when the children are happy, the parents can truly relax. Our recreation team puts a lot of heart into creating seasonal programs that are both fun and memorable, and knowing that they succeeded in making this Easter "exceptional" for your family is the best news we could receive. We hope the memories of the hunt and the Balinese sunshine stay with your little ones for a long time. We look forward to welcoming your family back for more adventures soon! Sincerely, Juliana Liew - General Manager

Other web-users rate our hotel

  • 352 reviews 8.8/10 Location
  • 755 reviews 7.7/10 Room
  • 1,052 reviews 9.1/10 Service
  • 16 reviews 2.9/10 WiFi
  • 408 reviews 6.4/10 Food
  • 353 reviews 8.5/10 Breakfast
  • 333 reviews 7.9/10 Cleanliness
  • 259 reviews 7.3/10 Beach

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