Novotel Bali Benoa 5 stars

Customer review rating (ALL Rating) 4.4/5 737 reviews

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Novotel Bali Benoa - Image 1
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70 Jalan Pratama, Tanjung Benoa, 80361 BENOA, Indonesia

Description

Hotel extras

  • indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

Our accommodation(s)

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Hotel location

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

GPS:-8.764232, 115.222399

Telephone
Fax +62 361 772237

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  737 reviews

TripAdvisor Rating  4.3/5  3,994 reviews

Certificate of excellence 2025

Family Holiday

TripAdvisor rating 5.0/5

Molly B TripAdvisor review

Our experience was lovely! The hotel was super clean, our rooms were very comfortable and everyday we were satisfied with how Rio cleaned our rooms. The only disappointment was that our balcony door lock was broken so we couldn’t go out on our balcony but it was probably too hot anyway and we were able to use our other families next door. The staff members were so friendly and welcoming at Novotel. The spa was also super relaxing and the staff there were also very kind and made us feel comfortable for people who have never had a massage before! Definitely recommend staying here, the atmosphere and location was excellent!!

Dear Molly B, Thank you so much for choosing Novotel and for sharing such a detailed review! We are delighted to hear that you found our rooms comfortable and our location excellent. I will be sure to pass your kind words along to Rio—he takes great pride in his work, and he will be thrilled to know he made your stay satisfying. Please accept our sincerest apologies regarding the balcony door lock. We have alerted our maintenance team to ensure this is fixed immediately. We appreciate your understanding and are glad you could still enjoy your time with your family next door! We hope to welcome you back soon for an even more seamless experience." Sincerely , Juliana Liew - General Manager

Customer review rating 5.0/5

Kourosh G. Solo - Confirmed reviews ALL

Dear team You guys so friendly and kind . My feelings was so warm arming specially all stuff who working there . I will remember all of you forever. Thanks

Dear Kourosh Gharibpour, Thank you so much for this absolutely wonderful review and thank you for sharing your experience and for the high compliment of being "Extremely Satisfied." We will certainly remember you as well. Thank you for choosing us, and please come back to visit anytime! Sincerely, Juliana Liew - General Manager

Customer review rating 4.5/5

Donna P. Families - Confirmed reviews ALL

I'm not generally a hotel person and prefer a lot more activity on my holidays, however, the 5 days spent at Novotel Benoa was a lovely experience and a great way to hang out with my daughter and her family. The pools were stunning, especially the one at the beach. It was very quiet when we were there, so this did make our stay very peaceful, but I did feel sorry for all the businesses in the area and the hotel. A couple of things that I thought would have been a nice touch was the fact that my daughter and her husband stayed here 21 years ago for their wedding anniversary and although we mentioned this to the staff there was no celebration or thanks for coming back. The other very small downside was the massage, I did have one massage lady who did not give a good massage, but overall the daily massages were great. I also had my nails done at the resort, which was lovely and the quality was outstanding. The buffet breakfast was amazing, and I loved everything on offer, which was very extensive. Thank you to everyone who made our holiday the best.

Dear Donna P., Thank you so much for choosing Novotel Benoa for your family getaway. We are delighted to hear that, even as someone who usually prefers an active holiday, you were able to enjoy a peaceful 5-day retreat and create special memories with your daughter and her family. It’s wonderful that you enjoyed our beach pool and found our breakfast buffet to be so extensive! I would like to sincerely apologize for our missed opportunity to celebrate your daughter and son-in-law’s 21st anniversary. We truly value loyalty, and it is an honor that they chose to return to us after two decades. I am sorry that we didn't mark this special milestone appropriately; we will use your feedback to improve our communication so we can better celebrate our returning guests in the future. Additionally, thank you for your honesty regarding the spa. While we are glad you loved your nail service and most of your massages, we regret that one session did not meet our usual high standards. We will look into this with our spa team to ensure consistency for all our guests. We hope to have the pleasure of welcoming you and your family back again soon! Sincerely, Juliana Liew - General Manager

Amazing place to stay

TripAdvisor rating 5.0/5

Trek46152545017 TripAdvisor review

Amazing experiance, prefer opting villas if you have a budget. Staff was so cooperatove, overall clean and soothing env.

Dear Trek46152545017, Thank you so much for your wonderful review! We are thrilled to hear that you had an 'amazing experience' and enjoyed the soothing environment we strive to create for our guests. We especially appreciate you recommending our villas to other travelers—they truly do offer an extra level of peace and privacy. It is also great to hear that our cooperative staff made your stay even more comfortable. We hope to have the pleasure of welcoming you back again very soon! Sincerely Juliana Liew - General Manager

Fantastic holiday x

TripAdvisor rating 5.0/5

Ann T TripAdvisor review

Beautiful hotel, beautiful staff, especially Atari and Edy. In fact all the staff had fantastic manners and treated us very well.

Dear Ann T, Thank you for your kind words! We are so pleased to hear that you had such a wonderful stay and felt well-taken care of by our team. A special thank you for mentioning Utari and Edy—they are indeed stars on our team, and I will be sure to share your compliments with them and the rest of the staff. Knowing that our team's manners and hospitality made a difference in your stay is the best feedback we could receive. We look forward to welcoming you back for another beautiful stay soon!" Sincerely Juliana Liew - General Manager

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Other web-users rate our hotel

  • 351 reviews 8.5/10 Location
  • 816 reviews 7.9/10 Room
  • 1,063 reviews 9/10 Service
  • 16 reviews 3.4/10 WiFi
  • 363 reviews 8.2/10 Cleanliness
  • 345 reviews 8.6/10 Breakfast
  • 256 reviews 9.7/10 Wellness Area
  • 177 reviews 5.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.