Novotel Bali Benoa 5 stars

Dear Benjamin S., Thank you for taking the time to share your honest feedback regarding your recent stay with us. We are delighted to hear that our service staff made a positive impression on you with their responsiveness and great intentions, and that you found our spa to be altogether comfortable and relaxing. However, we sincerely apologize for the multiple technical and service issues you encountered. We understand how frustrating it must have been to deal with power trips, a faulty phone, and the major inconvenience of having to cross the road just to request basic amenities like towels and cotton pads. Please rest assured that we have directed our maintenance team to thoroughly inspect the room's electricity and telephone lines right away to prevent these issues from happening again. We also appreciate your constructive feedback regarding our breakfast. We take your comments about the food quality and layout very seriously. Our culinary and restaurant management teams are already reviewing the buffet presentation and quality control to ensure a smoother, more enjoyable dining experience for our guests. Thank you again for helping us identify the areas where we need to improve. We hope you will give us another opportunity in the future to provide you with the seamless and high-quality stay you rightfully expect from us. Sincerely, Juliana Liew - General Manager

Dear Adam Amin, Thank you for sharing your feedback. We are pleased to know that you enjoyed the beachfront villa and its beautiful surroundings. We sincerely apologize for the concerns you experienced regarding privacy and service during your stay. This is certainly not the level of experience we aim to provide our guests. As discussed during your stay, our Resident Manager met with you personally to apologize and assist with your concerns. We also extended a complimentary late check-out as a gesture of goodwill. Your feedback has been shared with our team, and we will continue to reinforce the importance of guest privacy and attentive service. Thank you once again for your comments. We hope to have the opportunity to welcome you back and provide a much better experience in the future. Sincerely, Juliana Liew - General Manager

Dear Nirav J., Thank you so much for taking the time to share your wonderful feedback following your stay with us! We are absolutely thrilled to hear that you were totally satisfied with everything during your time at our resort. Knowing that we met your expectations across the board is the greatest reward our team could ask for. We also sincerely appreciate your valuable suggestion regarding our dining options. We want all of our guests to feel well-catered to, and we have shared your request for more vegan and vegetarian selections with our culinary team. We are already looking into ways to expand these menus so that your next dining experience with us is just as perfect as the rest of your stay. Thank you for choosing Novotel Bali Benoa. We look forward to welcoming you back in the near future! Sincerely, Juliana Liew - General Manager

Dear Vikram P., Thank you so much for this wonderful review! We are absolutely delighted to hear that you had your best stay with us. It is fantastic to know that you enjoyed our good-sized rooms and experienced great service from our team throughout your visit. Providing exceptional hospitality and comfortable accommodations is what we strive for every day, and your kind words are a wonderful motivation for all of us. Thank you for choosing Novotel Bali Benoa. We truly appreciate your support and look forward to welcoming you back for another exceptional and relaxing getaway in the near future! Sincerely, Juliana Liew - General Manager

Dear Marsya Mohamad N., Thank you so much for taking the time to share your wonderful feedback following your stay with us! We are absolutely delighted to hear that you had a quiet and pleasant vacation at our resort. It is fantastic to know that your children loved the pool so much, and we are thrilled that we could enhance your stay by upgrading you to one of our pool access rooms! We are also glad you enjoyed our amazing beach views and found the resort's aesthetic perfect for capturing memories, though we are so sorry you missed out on the complimentary photoshoot due to your limited time. You will definitely have to try it on your next visit! Thank you for choosing Novotel Bali Benoa as your place to relax and unwind. We truly appreciate your support and look forward to welcoming you and your family back for another wonderful vacation in the near future! Sincerely, Juliana Liew - General Manager