Novotel Bali Benoa Hotel 5 stars

Customer review rating 4.4/5 5,099 reviews
Novotel Bali Benoa
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+ 29 Services
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Room 1

Number of guests
Children's age

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  • I earn Status & Rewards points

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  • I cannot take advantage of the Members' rate

Hotel extras

  • Sauna and indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Pamper your kids with fun activities and kids meals with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Services for children
  • Air conditioned
  • NGURAH RAIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Nyepi/Silent Day/25 March 2020: Please noted that check-in/check-out will not possible on that day. The airport will be closed. Hotels in Bali will operate with limited activities and minimum lighting. Normal activity will resume at 6 am, 26 March 2020.

Hotel location

Novotel Bali Benoa

70 Jalan Pratama
Tanjung Benoa
80361
benoa
indonesia

Tel: +62361772239

Fax: (+62)361/772237

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 15km / 9.38 miles - Shuttle paying

GPS :-8.764232, 115.222399

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Deluxe with 1 King Size Bed located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe with 2 Single Beds located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Pool Side Room with 1 King Bed Located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Pool Side Room with 2 single beds. Located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 42
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Tropical Terrace with 1 King Bed Located in the Beach Wing

  • Max. number of persons: 4
  • Area: From 44
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Tropical Terrace with 2 Single Beds located in the Beach Wing

  • Max. number of persons: 4
  • Area: From 44
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family room with 1 king bed, 1 bunk bed and 1 existing sofa bed located in the Garden Wing

  • Max. number of persons: 4
  • Area: From 54
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite with 1 king bed, 1 bunk bed and 2existing sofa beds located in the Beach

  • Max. number of persons: 4
  • Area: From 88
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Pool Villa 1 Bedroom located in the Beach Wing

  • Max. number of persons: 4
  • Area: From 210
  • Views: Garden side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Beachfront Private Pool Villa 2 bedroom located in the Beach Wing

  • Max. number of persons: 6
  • Area: From 500
  • Views: Ocean/Sea view *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Beach Cabana located in the Beach Wing

  • Max. number of persons: 3
  • Area: From 49
  • Views: Ocean/Sea view, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

CROCOKISS RESTAURANT

Type of cuisine: International

Located across the road, the peaceful swimming pool surrounding and the beautiful tropical garden makes the Crocokiss restaurant as an ideal place to relax and experience the taste of fine Balinese and Indonesian food with the choice of mild and fragnant

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COCOS RESTAURANT

Type of cuisine: International

Located on the beach, relax and enjoy the ocean view and the natural beach surroundings Cocos Beach restaurant serves late breakfast, lunch and dinner. Specialties include hot stone and pizza.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ULUWATU RESTAURANT

Type of cuisine: Thematic cuisine

An open air restaurant for buffet breakfast and 7 days theme buffet dinner including various cultural performances and shows performed on our stage.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COCOS BAR

Photo non contractuelle / Strictly non binding

Located on the beachfront, enjoy the cocktails, mocktails, soft drinks, and many more.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CROCOKISS BAR

Photo non contractuelle / Strictly non binding

Located across the road, the peaceful swimming pool surrounding and the beautiful tropical garden makes the Crocokiss bar as an ideal place to enjoy a snack or refresh yourself with a wide range of cocktails and juices.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NANAS BAR

Photo non contractuelle / Strictly non binding

Located at the lobby aread, end your day with a specially prepared mocktail or cocktail while you enjoy the relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 72

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Novotel Bali Benoa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,099 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,530 reviews

Good stay

Customer review rating 4.4/5

Anish S. Couples - 10/02/2020 Confirmed reviews ALL

It was very awsome experience. We dont want to leave the place at the end. We will be visiting again.

Customer review rating 4.4/5

Grafu V. Friends - 10/02/2020 Confirmed reviews ALL

4 years ago this was a 5 star hotel, now I found a degraded hotel, in which nothing was invested. I'm disappointed with what I found. The kindness of the staff is what saves the situation.

Good location

Customer review rating 4.4/5

Anonymous Friends - 09/02/2020 Confirmed reviews ALL

The property was very nice. I was very happy with our room. Checking in was a great experince. The check in staff were very helpful.

Amazing staff and a location you will find hard to beat

Customer review rating 4.4/5

Simone A. K. S. A. Families - 09/02/2020 Confirmed reviews ALL

All of our requests were dealt with promptly and efficiently. The kindness and willingness to help really impressed us. The pool villas were very clean and well maintained. You just can’t beat the location - we have returned to villa 808 five times since 2010 and will continue to come back

Customer review rating 4.4/5

Dong-hwan C. Families - 06/02/2020 Confirmed reviews ALL

Overall it was good but the hotel needs updates as it is getting old. Have to mention that AC was not that good to keep the room cool and very noisy.

Live the Balinese culture with Novotel

Customer review rating 4.4/5

Taru K. Friends - 03/02/2020 Confirmed reviews ALL

The Novotel team is extremely helpful, respectful of people from all the cultures and very happy team. They definitely made it a point to make our stay as comfortable as possible . Beautiful people !!!!

Great decor, great services, super friendly and very helpful staff. I would defintely return.

Customer review rating 4.4/5

Jo G. Families - 02/02/2020 Confirmed reviews ALL

Everything was lovely at the Novotel Benoa. On one particular night, 18/01/2020, your night shift staff member F.Erica went ABOVE and BEYOND to assist with an issue. My daughter had left her favourite comforter in the Kuta area. Erica rang the last facility the toy was known to be, managed to track it down, used her own personal mobile to arrange a GRAB motorbike taxi to bring it back to the hotel there and then. This was a matter that took some time, but she persisted and did an excellent job at reassuring me (the toy is more special to me given it sentimental value). This wonderful woman Erica, in my humble opinion needs acknowledgement - not only from me, but from Novotel management. A person who goes to such lengths to achieve results like this for guests is a very valuable staff member and deserves the appropriate recognition. I do hope a message of thanks is given to Erica and perhaps she is considered for staff member of the month if there is such a reward. I would like follow up from Novotel as to what action has been taken upon this recommendation.

Friendly stuff

Customer review rating 4.4/5

Ayako Families - 01/02/2020 Confirmed reviews ALL

Our 3rd year back to Novotel Benoa. We love to come back , because the stuff are all welcome us. Even some stuff are remembered us. Especially the kids club ladies are very special for us. I love Novotel Benoa’s location, beach, facilities, restaurant qualities.....love everything!!!

Awesome

Customer review rating 4.4/5

Sena Couples - 01/02/2020 Confirmed reviews ALL

The hotel was so peacefully and the staffs so very kind. My wife is pregnant and she ask for vegie omelete when b'fast time,the staff from f&b service gave me welldone omelete and she said its good for pregant woman,thats so heartist moment ! thank you very much novotel benoa. I'll be back soon to stay again. Please improve for AC at the room because its look so very old and lilbit dirty.

Customer review rating 4.4/5

B. Families - 31/01/2020 Confirmed reviews ALL

After we check in hotel. Bottle water is not prepared, laggauge is not ready to bring in, door key and towel card is missed. Overall, moderate experience, should be better services in Novotel

Great for Families but whole resort is deteriorating

Customer review rating 4.4/5

Anonymous Families - 30/01/2020 Confirmed reviews ALL

We have stayed two times at this resort. We love the Family Ambience of the resort. However, due to the age of the resort and the lack of investment in recent years we found aspects of the resort in disrepair or decay. I sense that the new GM is seeking to address some of the obvious cosmetic aspects but there is so much to do.

Well located

Customer review rating 4.4/5

R Couples - 29/01/2020 Confirmed reviews ALL

Water quality (drink and general use) was not good. Whenever did I call for water the room service person asked me many times that your water is fined? (definitely, I will call room service when I don't have water). Quality of water is very poor (even when I purchased local mineral bottle)

Well located. Good stay

Customer review rating 4.4/5

Mrs J. B. Friends - 28/01/2020 Confirmed reviews ALL

The complex was very clean and central. The staff were lovely and very obliging. Altogether we really enjoyed it.

Dear Mrs Jacqueline B., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Devi Ari Asmara Room Division Manager

Great location lovely grounds and wonderful, helpful friendly staff.

Customer review rating 4.4/5

M R. Couples - 28/01/2020 Confirmed reviews ALL

We had a wonder 10 day stay at the Novotel. The grounds and beautiful and well maintained. The staff always helpful and friendly. We relaxed by the pool and beachfront.

Dear Munya R., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Devi Ari Asmara Room Division Manager

Good location

Customer review rating 4.4/5

John M. Families - 27/01/2020 Confirmed reviews ALL

Rooms were good, but no toiletries, toothbrushes etc-

Best Hospitality in Bali

Customer review rating 4.4/5

Stephanie N. Couples - 27/01/2020 Confirmed reviews ALL

This is the third time we have stayed here (Tropical Terrace room) in a year and are always satisfied with the service!? As a member of Accor Plus, I always feel welcomed,, The staff was very helpful and fast response,, they serve us very well even though my member is only Silver,, very good service for 5 star hotel in Bali,,

Dear Stephanie Nadya S., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Devi Ari Asmara Room Division Manager

good stay,excellent staffs

Customer review rating 4.4/5

Kevin L. Families - 25/01/2020 Confirmed reviews ALL

I have been to bali over 15 times since 2000,this was a wonderful experience in Novotel, except one or two staffs thought us are Chinese with different treatment between weastern people.

Run Down

Customer review rating 4.4/5

Garry L. Couples - 24/01/2020 Confirmed reviews ALL

We Found the Staff Friendly and helpful. However the Facilities, Room and Fixtures are tired and worn. Room fan and AC very noisy. Bed Mattress was uncomfortable and fitted with single sheets. TV remote broken, TV colour and picture quality poor. We were offered a “ COURTESY ROOM” to shower and change prior to departure for the airport as a late checkout was not available?? There is no courtesy room? We were expected to shower and change in the shower located at the rear pool? Absolutely absurd, ridiculous that you do not set aside a room for this purpose! Novotel should be ashamed due to the cramped area and heat as we were hotter and more uncomfortable after changing than before. That is NOT a courtesy room! I will not be staying at your hotel again, I rate it 2 stars at best. The worst experience in Bali by far. Very Dissatisfied Customers !!

Good breakfast vert Nice staff good activities

Customer review rating 4.4/5

Sophie Families - 23/01/2020 Confirmed reviews ALL

Only bad point is regarding the 3rd bed for my son which was made on the sofa from our bedroom....not even a proper bed....

Relaxation Extraordinaire

Customer review rating 4.4/5

Anonymous Families - 23/01/2020 Confirmed reviews ALL

Our family enjoyed relaxing by the pool and the beach. The staff were all very pleasant making our time more enjoyable. Novotel Bali Benoa is our home away from home.

Dear Natalie Boyd- R., We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Devi Ari Asmara Room Division Manager
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