Mercure Bali Nusa Dua 4 stars

Dear Valued Guest, Thank you very much for your kind review. We are delighted to hear that you and your wife enjoy staying with us at Mercure Bali Nusa Dua. It is always a pleasure to know that our hotel continues to be a preferred place for your stays. We truly appreciate your loyalty and look forward to welcoming you both back again for another enjoyable stay. Warm regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you for taking the time to share your honest feedback following your stay with us. We sincerely apologize that the condition and cleanliness of the hotel did not meet your expectations. We understand your concerns regarding the wear and tear in the room and throughout the property, and we are continuously working with our teams to improve maintenance standards and ensure a more comfortable environment for our guests. We also regret that our breakfast selection and quality did not meet your expectations. Your comments have been shared with our Food & Beverage team for further review and improvement. While we appreciate your understanding regarding the value offered, we certainly do not want our guests to feel that compromises in maintenance, cleanliness, or food quality are acceptable simply because of the price. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a significantly improved experience. Warm regards, Ketut Iriana General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our beautiful property, convenient location, spacious surroundings, and breakfast buffet. It is also wonderful to know that you appreciated these aspects of your stay. At the same time, we sincerely apologize for the inconveniences you experienced. We regret that mosquitoes affected your comfort, particularly around the balcony area. We will share your feedback with our relevant team for further attention and improvement. Regarding the towels, please allow us to clarify that hand towels are available upon request as part of our hotel’s current practice. However, we sincerely apologize if this was not clearly communicated to you and for the delay in providing the towels after your request. We will reinforce this with our team to ensure requests are handled more promptly and that our guests receive clear information. Your feedback is very valuable to us, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless experience. Warm regards, Ketut Iriana - General Manager

Dear Mr Yiru J., Thank you for taking the time to share your detailed feedback with us. I am truly sorry to learn that your stay did not meet your expectations, and I sincerely apologize for the inconveniences you experienced. I regret the discomfort caused by the direct sunlight in your room, the noisy air conditioning, and the room temperature. To make your next stay more enjoyable, I have already assigned a Garden View Room to your upcoming visit, allowing you to enjoy a quieter and cooler environment away from the direct morning sun. I sincerely hope this thoughtful arrangement will enhance your next experience with us. I also apologize for the lack of towels and the non-functioning phone in our fitness center. This is certainly not the standard of service we strive to provide, and we will ensure our team pays closer attention to these details. I am especially sorry to hear that the internet connection was interrupted during your important interview. I can only imagine how frustrating and disappointing that must have been, and I sincerely regret the impact this had on your opportunity. Regarding your late check-out request, please accept my heartfelt apologies. While late check-out is always subject to availability, I understand your disappointment. Going forward, please do not hesitate to let us know if you require a late check-out during your future stays. We will always do our very best to accommodate your request whenever availability allows, so you can enjoy a more comfortable and relaxed departure. Thank you once again for bringing these matters to my attention. Your feedback is invaluable in helping us improve. I truly hope we will have the opportunity to welcome you back and provide you with the exceptional experience you rightfully expect from us. Best Regards, Management Mercure Bali Nusa Dua

Dear Ali M.,, Warm greetings from Mercure Bali Nusa Dua. Thank you for taking the time to share your experience with us. First and foremost, we sincerely apologize that your arrival and stay did not meet the expectations you rightfully have as one of our valued Silver Members. We regret to learn that the priority welcome desk was unattended upon your arrival and that you experienced a delay of approximately 30 minutes before your room was ready. We also sincerely apologize that the room configuration did not match your reservation. We understand how disappointing it must have been to receive a twin room with the beds combined instead of the king bed you had booked, especially while traveling with your wife. Please be assured that your feedback has been shared with our Front Office team to review our arrival procedures, room allocation process, and member recognition to help ensure a smoother experience for our valued guests in the future. We truly appreciate your loyalty as an ALL Silver Member and hope you will allow us another opportunity to provide you with the warm welcome and seamless stay you deserve. Warm regards, Ketut Iriana General Manager