Mercure Bali Nusa Dua 4 stars

Customer review rating (ALL Rating) 4.6/5 1,357 reviews

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Description

Hotel extras

  • Four meeting rooms with state of the art meeting facilities

  • Free Shuttle to Nusa Dua Beach and Shopping Center

  • Swimming pool divided into 2 levels and connected by a waterfall

  • Easy access to Convention Center, Beach and Nusa Dua attractions

Our accommodation(s)

Hotel location

Mercure Bali Nusa Dua

Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali
80363 NUSA DUA
Indonesia

GPS:-8.80692, 115.22074

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,357 reviews

TripAdvisor Rating  3.6/5  1,206 reviews

Customer review rating 4.5/5

Adilasjah R. W. Families - Confirmed reviews ALL

Nice staff very helpful but hotel itself feel tired. Big garden area and they rent e bike and bike for sightseeing nearby area.

Dear Adilasjah R. W., Thank you for sharing your feedback. We’re delighted to hear that you found our team helpful and enjoyed the spacious garden as well as the e-bike and bicycle rentals for exploring the surrounding area. We also appreciate your honest comment regarding the hotel facilities, and your feedback has been shared with our team as we continue to work on improvements to enhance our guests’ experience. We truly hope to have the opportunity to welcome you back in the future. Sincerely, Ketut Iriana General Manager

Customer review rating 4.5/5

Nidzam S. H. Families - Confirmed reviews ALL

Friendly and attentive service made this stay enjoyable. Comfortable rooms and good sustainability practices show Mercure Bali Nusa Dua’s commitment to both guests and the environment.

Dear Nidzam S. H., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ketut Iriana - General Manager

Customer review rating 5.0/5

Kevin A. Families - Confirmed reviews ALL

Great stay at Mercure Bali Nusa Dua. The room was clean and comfortable, the pool area relaxing, and the staff were friendly and attentive. I really appreciate the hotel’s sustainability efforts such as eco-friendly amenities and waste reduction. A pleasant and responsible place to stay.

Dear Kevin A., Thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed your stay at Mercure Bali Nusa Dua and found the room comfortable, the pool area relaxing, and our team friendly and attentive. We truly appreciate your kind words about our sustainability efforts—being a responsible and eco-conscious hotel is very important to us. We look forward to welcoming you back for another pleasant stay in the future. Best Regards, Ketut Iriana General Manager

Too many sales people

TripAdvisor rating 3.0/5

Kate B TripAdvisor review

This hotel is in a lovely location. The facilities are great and staff mostly friendly. The only downside is the constant up selling from staff members when having out morning breakfast.. it detracts from the quiet holiday vibe

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our lovely location, facilities, and the friendliness of our team. At the same time, we sincerely appreciate your feedback regarding the experience during breakfast. We apologize if the approach felt intrusive and detracted from the peaceful holiday atmosphere you were expecting. Your comments have been shared with the relevant team to ensure a more subtle and comfortable guest experience moving forward. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more relaxing stay in the future. Kind regards, Ketut Iriana - General Manager

Horrifying - dilapidated hotel with health hazard

TripAdvisor rating 1.0/5

273linaw TripAdvisor review

Hotel is in dilapidated state.While the service provided was satisfactory, I must express my disappointment as I do not believe this establishment meets the standards of a 4-star hotel. In fact, I would hesitate to even rate it as a 2-star, finding it more akin to a 1-star property. As an Accor member, I had chosen to stay here for a single night before my flight the following day. Upon entering my initial room, I was concerned to observe the presence of mold and a distinct musty odor. I promptly requested a room change, which was accommodated. However, the alternative room presented its own issues, as the balcony door was unable to close properly. Consequently, I decided to cancel my reservation and relocate to another hotel. I found this to be the shabbiest hotel I have encountered. I am curious as to what may be occurring within Accor, especially given that the hotel itself does not appear to be particularly old. While my cash payment was refunded, the points payment was not. I intend to submit a formal complaint to Accor once my holiday concludes. Additionally, I suspect that the hotel may have restricted the uploading of photos online. Therefore, I advise caution when viewing the online images.

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Other web-users rate our hotel

  • 384 reviews 9.2/10 Location
  • 828 reviews 5.8/10 Room
  • 815 reviews 8.6/10 Service
  • 15 reviews 2.8/10 WiFi
  • 447 reviews 5.3/10 Cleanliness
  • 378 reviews 6.2/10 Amenities
  • 365 reviews 6.2/10 Breakfast
  • 315 reviews 5/10 Comfort

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