Mercure Bali Nusa Dua 4 stars

Dear Ahmed A. E., Thank you for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you found our staff to be helpful, enjoyed the views, and appreciated the cleanliness of our facilities. Your kind words motivate and inspire our team to continue delivering excellent service to all our guests. We appreciate your choosing to stay with us and look forward to welcoming you back for another enjoyable experience in the future. Best Regards, Ketut Iriana General Manager

Dear Kudzai, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at our hotel! Our team works hard to create a positive and memorable experience for our guests, and it's rewarding to know that we were able to contribute to your satisfaction. We appreciate your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay. If there's anything we can do to make your future visits even better, please don't hesitate to let us know. Best regards, Ketut IRIANA General Manager

Dear L.K E., Thank you for choosing to stay with us during the CAFEO conference and for taking the time to share your feedback. We appreciate your positive comments about our front office team and the efficiency of the check-in process. However, we apologize for any inconvenience you experienced with the condition of your room. Your feedback is valuable, and we will certainly take note of the points you mentioned regarding the outdated room, loud AC, and any odor. Please be assured that we are committed to making improvements to enhance the overall guest experience. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an improved and more enjoyable stay in the future. Best regards, Ketut IRIANA General Manager

Dear Markus D., Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and appreciated our convenient location and transportation options. Our team is committed to providing a comfortable and enjoyable experience for our guests, and it's wonderful to know that we met your expectations. We appreciate your choice to stay with us and hope to welcome you back for another pleasant visit. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. Best regards, Ketut Iriana General Manager

Dear Ange G, Thank you for choosing to stay at our hotel and for sharing your feedback with us. We sincerely apologize for the challenges you encountered during your visit, and we appreciate your patience and understanding. It is disheartening to hear about the issues you faced with the room condition, linen, power points, and the overall experience. Please rest assured that we take your comments seriously, and we will be conducting a thorough investigation to address and rectify the issues you have highlighted. Your feedback is crucial in helping us improve our services and facilities. We are pleased to hear that you found our staff attentive and helpful, and we hope that this positive aspect, along with the beauty of our gardens, contributed to some degree of satisfaction during your stay. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of your expectations. We would be grateful for the opportunity to make amends and provide you with the experience you deserve. Once again, we apologize for any inconvenience caused, and we appreciate your valuable feedback. Best regards, Ketut Iriana General Manager