Mercure Bali Nusa Dua

To say we were disappointed would be an understatement. The whole hotel needs a major revamp. Our room was very damp, there was no drawer space at all. One day we had no hot water for a few hours. The only good thing were the staff who were very friendly and helpful.

Stayed here in September 2022 and it was an overall great experience. I stayed as platinum member. The hotel exterior area is beatiful and exceeded my expectation for the price i paid which if i remember correctly was around IDR 450k before taxes. Parking area were plentiful and they have quick stairs for direct access from parking lot to the lobby which definitely a plus for me. I came at 8 am requesting for early check in which i were incredibly sure i wouldnt get but to my surprise they say the room will be ready in an hour, absolutely awesome job by the front desk and the rest of the team. Welcome drinks voucher and complimentarty breakfast voucher as platinum member benefit were given and they even told me i could use the vouchers for breakfast that morning which are still opened, as i wait for my room to be prepared, applause! (The use of the voucher on arrival means no breakfast tomorrow though, which is of course fair) I choose to wait in the resto not using breakfast voucher but redeeming my welcome drinks, which i opt for vanilla milkshake that tasted great! Not long after i stayed in the resto, some officer greets me to inform that my room is already ready (not even an hour yet from my check in, very cool) Room was upgraded generously to a junior suite (highest category) from booking the superior (lowest category) which makes me very happy, thank you! It was a beautiful room and very well maintained, albeit i must say the room felt a bit outdated :) Fruits were given as welcome ammenities and late check out were given up to 5 pm if i remember it correctly. breakfast spread were great and you can even request for beef bacon which were made to order (tasted delicious). They absolutely nailed and exceeded all the member benfits checkbox, leaving me with great impression. The only minus was the laundry service were horrendous, i leave my laundry in the room, call the FO agent, and come to FO desk to remind them of my laundry, and when i got back to the room at night the laundry still there, seems they forgot to pick it up. But hey maybe its just me. Tomorrow morning they do it properly i was able to get it back by the evening. Otherwise it was a perfect stay for the price i paid, thank you Mercure Nusa Dua Bali team :)

It was amazing experience.. The front office staff was very helpful and warmhearted. As a platinum member, my room was upgraded to jr. suite.. it was beyond my expectation.. they also helped me to facilitate me to upgrade the reservation made by another application just to help me not to move between rooms during my stay. I really thankful for that.

Great value for money. Friendly service. Large rooms with bar fridge. Loved the full breakfast. Beautiful pool with bar service. Will stay again. Gardens are being prepared for the G20 Summit this October.

Hotel's first impression I think its all started from the lobby and reception. Lobby all wet and sliperry. Reception staff were awful. I asked for twin bed, they gave me room keycard with double bed. When I complained, they actually didn't know what to do. Then they upgrade our room with twin bed. They gave us fruit basket for compliment. Problem solved? BIG NO! Our AC can't turn off. Balcony's lamp can't turn on. Then the epic situation come, there's a frog in our room. We would never stay at this hotel anymore