Mercure Bali Nusa Dua 4 stars

Customer review rating (ALL Rating) 4.6/5 1,322 reviews

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Mercure Bali Nusa Dua - Image 1
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Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali, 80363 NUSA DUA, Indonesia

Description

Hotel extras

  • Four meeting rooms with state of the art meeting facilities

  • Free Shuttle to Nusa Dua Beach and Shopping Center

  • Swimming pool divided into 2 levels and connected by a waterfall

  • Easy access to Convention Center, Beach and Nusa Dua attractions

Our accommodation(s)

Hotel location

Mercure Bali Nusa Dua

Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali
80363 NUSA DUA
Indonesia

GPS:-8.80692, 115.22074

Telephone
Fax +62 361 8467001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,322 reviews

Customer review rating 5.0/5

Julie P. Couples - Confirmed reviews ALL

We spent 12 nights in a ground floor room with an outdoor patio. Breakfast and either lunch or dinner were included in this package, along with a cocktail each night. The room was very quiet, fairly small, but very functional and comfortable. The air-conditioner was on pretty much all the time, and was very quiet. The bed was comfortable, the block out curtains really worked, and the shower was amazingly good - great water pressure. The room was very clean and in good condition for an older building. Breakfast was a buffet, dinner was a limited a la carte menu and was exceptional, beautifully prepared and cooked fresh to order. However, the highlight of Mercure Nusa Dua is definitely the staff. They were truly above and beyond magnificent. There were many young school age trainees, that were an absolute delight.

Dear Ms. P., Thank you very much for sharing such a wonderful and detailed review of your recent stay with us, and for awarding us a perfect score. We are truly delighted to hear that you enjoyed your 12-night stay, especially the comfort of your room, the peaceful atmosphere, and the quality of our facilities. It is also great to know that you appreciated the food offerings, from our buffet breakfast to the freshly prepared à la carte dinner. Most importantly, your kind words about our team mean the world to us. We are especially proud to hear that our staff and trainees made such a positive impression and contributed to making your stay memorable. Your recognition is a great motivation for all of us to continue delivering heartfelt service. Thank you once again for your generous feedback. We sincerely look forward to welcoming you back to Mercure Bali Nusa Dua for another exceptional stay in the future. Warm regards, Ketut Iriana General Manager

Customer review rating 4.5/5

Andri W. Families - Confirmed reviews ALL

We stayed at Mercure Bali Nusa Dua with our extended family and overall were satisfied with the hotel’s facilities and comfort. However, we would like to share an incident that occurred at the swimming pool area, where our child sustained a foot injury due to the surface of the tiles, which required medical treatment and stitches at a nearby hospital. We hope the hotel can evaluate and improve safety standards in that area to prevent similar incidents in the future. On the other hand, we truly appreciate the prompt and professional response from the hotel team in handling this situation. In particular, we would like to express our gratitude to Mrs. Rey for her care and assistance during our stay, including providing a wheelchair, showing concern for our child’s condition, and offering additional support that was very helpful. We sincerely hope that Mercure Bali Nusa Dua will continue to improve its safety standards while maintaining the excellent service provided to its guests.

Dear Andri W., Thank you for choosing Mercure Bali Nusa Dua for your family stay and for taking the time to share your detailed feedback. We are pleased to know that you were overall satisfied with the hotel’s facilities and comfort. However, we are truly sorry to hear about the incident at the swimming pool and the injury your child experienced. Please accept our sincere apologies for the distress caused. Your feedback has been taken seriously, and we will review the pool area thoroughly to enhance safety measures and help prevent similar situations in the future. On a positive note, we are grateful for your kind recognition of our team’s response. We will be sure to share your appreciation with Mrs. Rey, who will be encouraged to know that her care and assistance made a meaningful difference during a difficult moment. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you and your family back for a safer and more comfortable stay. Sincerely, Ketut Iriana General Manager

Customer review rating 4.5/5

Narayanan N. &. L. K. Friends - Confirmed reviews ALL

I had a pleasant stay at Mercure Bali Nusa Dua. The hotel offers a peaceful atmosphere with beautiful gardens and a spacious pool, perfect for relaxing. The staff were consistently friendly and helpful throughout my stay. The room was comfortable, although a bit dated in some areas. Breakfast selection could be improved with more variety. Overall, a good stay and great value for a quiet getaway in Nusa Dua.

Dear NARAYANAN N. &. L. K., Thank you for sharing your kind review following your recent stay at Mercure Bali Nusa Dua. We are delighted to hear that you enjoyed the peaceful atmosphere, our beautiful garden surroundings, and the spacious pool. It’s also wonderful to know that our team’s friendliness and helpfulness contributed positively to your experience. We appreciate your constructive feedback regarding the room condition and breakfast variety. Your comments have been shared with the relevant teams as we continuously work to improve both our facilities and dining experience. Thank you once again for your kind words and for highlighting the value of your stay. We hope to welcome you back for another relaxing getaway in the near future. Warm regards, Ketut iriana General Manager

Customer review rating 4.5/5

Anang P. H. Solo - Confirmed reviews ALL

A lovely stay at Mercure Bali Nusa Dua. Friendly staff, comfortable rooms, and a relaxing atmosphere. The shuttle to the beach is very convenient and the breakfast selection was enjoyable. Highly recommended for a peaceful stay in Nusa Dua.

Dear Anang P. H., Thank you for sharing your experience! We’re delighted to hear that you enjoyed your stay at Mercure Bali Nusa Dua, from our friendly staff to the comfortable rooms and relaxing atmosphere. It’s great that the shuttle service and breakfast added to your convenience and enjoyment. We truly appreciate your recommendation and look forward to welcoming you back for another peaceful stay in Nusa Dua. Regards, Ketut Iriana General Manager

Customer review rating 4.5/5

J. J. Couples - Confirmed reviews ALL

Everyone was very friendly and made us feel welcome. The room was comfortable and the hotel has a peaceful atmosphere. Rent a bike for overseeing nearby area or only at the garden area its really relaxing. Thank you for the nice experience.

Dear J., Thank you for your kind words! We’re thrilled to hear that our team made you feel welcome and that you found the room comfortable with a peaceful atmosphere. Exploring the area by bike sounds like a wonderful way to relax and enjoy the surroundings. We appreciate your feedback and hope to host you again for another enjoyable stay. Best Regards, Ketut Irina General Manager

Other web-users rate our hotel

  • 368 reviews 9.2/10 Location
  • 763 reviews 5.8/10 Room
  • 757 reviews 8.7/10 Service
  • 15 reviews 2.8/10 WiFi
  • 414 reviews 5.4/10 Cleanliness
  • 358 reviews 6.6/10 Amenities
  • 346 reviews 6.2/10 Breakfast
  • 297 reviews 5.1/10 Comfort

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