Mercure Bali Nusa Dua 4 stars

Customer review rating (ALL Rating) 4.0/5 552 reviews

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Description

Hotel extras

  • ALLSAFE Certified Hotel

  • Four meeting rooms with state of the art meeting facilities

  • Free Shuttle to Nusa Dua Beach and Shopping Center

  • Swimming pool divided into 2 levels and connected by a waterfall

  • Easy access to Convention Center, Beach and Nusa Dua attractions

Our accommodation(s)

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Hotel location

Mercure Bali Nusa Dua

Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali
80363 NUSA DUA
Indonesia

GPS:-8.80692, 115.22074

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  552 reviews

TripAdvisor Rating  3.5/5  1,139 reviews

Good stay

Customer review rating 5.0/5

M. F. Families - Confirmed reviews ALL

Friendly & welcoming heartists

Dear f. M., Thank you for your kind feedback! We're delighted to hear that you had a good stay and found our heartists to be friendly and welcoming. Our team strives to provide a warm and hospitable environment for all our guests, and it's wonderful to know we succeeded during your visit. If you have any further comments or suggestions, please feel free to share. We look forward to welcoming you back to Mercure Nusa Dua in the future! Best regards, Ketut Iriana General Manager

Smelly room, leaked air con

Customer review rating 1.5/5

A. Couples - Confirmed reviews ALL

Smelly room, pillow, blanket and even towel ! Leaking air con made the floor wet in the room I was arrived 11pm from my trip Already too tired to complaint Want to drink some hot tea but no spoon or fork on the room Put some water bottle in the fridge, thinking it would be cold when i came back, but the truth is, even the fridge not working at all ! When i checked out, me and my wife passing by some man hotelier on the way to parking lot, but not even 1 tried to help my wife with his case This is not 4 stars hotel should be operating And this is indeed top 3 worst accor group hotel i visited since the first time i using the app I was on room 242 btw And 1 more, the central aircon not working at all, they installed 1 new portable aircon which also not that work to cooling down the temperature Is this even a joke or a prank? I know i paid using accor point But its not free tho Still need to acumulate the point

Dear A. Andreas, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the numerous issues you encountered and the inconvenience they caused. This is certainly not the experience we strive to provide our guests, and your comments are very concerning. We regret to hear about the condition of your room, including the unpleasant smell, leaking air conditioner, lack of basic amenities, and non-functioning fridge. It is also disappointing to learn about the lack of assistance from our staff and the inadequate air conditioning. Please be assured that we take your feedback seriously and will address these issues with our team to prevent such occurrences in the future. We strive to uphold the high standards associated with the Accor brand, and it is clear that we fell short during your stay. We would appreciate the opportunity to make this right. If you could provide us with your contact details or reach out to us directly, we would like to discuss your experience further and find a way to restore your faith in our hotel. Once again, we apologize for the inconvenience and thank you for bringing these matters to our attention. Sincerely, Ketut Iriana General Manager

Mercure for a lean budget

TripAdvisor rating 5.0/5

Peter D Solo travel - TripAdvisor review

A short stay on a budget while playing golf in Bali. The hotel presents beautifully upon arrival and reflects a grandeur from previous decades. Though older now, the ground staff maintain the facilities very well. Check in was quick and efficient. The room was neat and made up regularly. The room packed in as much as possible and was suitable for solo travel. The bed was firm and small for my size. It was also hard to get under the shower...though the hot water and pressure made up for this. Breakfast was fine, and the pool was very refreshing. Generally, was a satisfactory stay for the budget I had.

Dear Peter, Thank you for choosing Mercure Nusa Dua for your recent stay and for sharing your feedback with us. We are delighted to hear that you found our hotel to be a suitable option for a short stay on a lean budget. It's fantastic to know that you appreciated the beautiful presentation of our hotel upon arrival and the well-maintained facilities by our ground staff. We're also glad that you found the check-in process to be quick and efficient and that your room was neat and regularly made up. We appreciate your feedback regarding the room size and bed comfort. Your comments will help us to improve our services and offerings to better meet the needs of our guests. We're pleased that you enjoyed the breakfast and found the pool to be refreshing during your stay. We strive to provide a satisfying experience for all our guests, regardless of their budget. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay. Warm regards, Ketut Iriana General Manager

Great hotel and service

Customer review rating 5.0/5

Kimberley Couples - Confirmed reviews ALL

Great location offering shuttle to the beach although you can walk depending on the heat. Service was lovely as was the pool and gym. Thank you

Dear Kimberley C., Thank you for your positive feedback! We're delighted to hear that you enjoyed our great location, shuttle service to the beach, and the amenities like the pool and gym. We appreciate your kind words about our service and hope to welcome you back for another wonderful stay. Sincerely, Ketut Iriana General Manager

Well located, clean

Customer review rating 4.0/5

Zanele Friends - Confirmed reviews ALL

Bathroom was too small. Staff does not understand English

Dear Martha M., Thank you for your feedback. We’re glad to hear that you found our hotel well located and clean. We apologize for any inconvenience caused by the size of the bathroom and the language barrier with our staff. We are working on improving our staff's English proficiency and ensuring better communication with our guests. We hope to welcome you back and provide a more comfortable experience in the future. Sincerely, Ketut Iriana General Manager

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Other web-users rate our hotel

  • 305 reviews 8.7/10 Location
  • 849 reviews 5.1/10 Room
  • 794 reviews 8.4/10 Service
  • 21 reviews 7.7/10 WiFi
  • 448 reviews 5/10 Cleanliness
  • 346 reviews 6.7/10 Breakfast
  • 331 reviews 3.9/10 Comfort
  • 230 reviews 5.3/10 Vibe

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