Mercure Bali Nusa Dua 4 stars

Customer review rating (ALL Rating) 4.7/5 1,229 reviews

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Description

Hotel extras

  • Four meeting rooms with state of the art meeting facilities

  • Free Shuttle to Nusa Dua Beach and Shopping Center

  • Swimming pool divided into 2 levels and connected by a waterfall

  • Easy access to Convention Center, Beach and Nusa Dua attractions

Our accommodation(s)

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Room 1

Hotel location

Mercure Bali Nusa Dua

Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali
80363 NUSA DUA
Indonesia

GPS:-8.80692, 115.22074

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,229 reviews

Customer review rating 4.5/5

Maria V. Families - Confirmed reviews ALL

Dear Ms. MAria Veldez, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed borrowing a book from our collection and that you had an amazing stay overall. We sincerely apologize for the inconvenience caused by the air conditioning not working on the second day of your stay. This is certainly not the experience we strive to provide, and we have shared your feedback with our Engineering team to ensure the issue is addressed promptly. We truly appreciate your understanding and are grateful that this did not overshadow your overall experience. We look forward to welcoming you back for an even more comfortable and enjoyable stay in the future. Warm regards, Ketut Iriana General Manager

Customer review rating 4.0/5

Debbie T. Solo - Confirmed reviews ALL

Dear Ms. Debbie, Thank you for your continued loyalty and for taking the time to share your feedback. We truly appreciate your support and are delighted to know that you always enjoy your stay with us. We also appreciate your suggestions for improvement. We are pleased to share that we have planned a refurbishment of our hotel to further enhance the comfort and experience of our guests. We hope these improvements will be completed in time for your next visit, and we look forward to welcoming you back to enjoy our refreshed facilities. Thank you once again for your valuable feedback. We look forward to seeing you again soon. Warm regards, Ketut Iriana General Manager

Customer review rating 4.5/5

Disha D. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you so much for your fantastic review and for recommending Mercure Bali Nusa Dua. We are truly delighted to know that you found our hotel to be excellent value for money and that you enjoyed our convenient location, complimentary shuttle service to the beach and Bali Collection, and the beautifully maintained surroundings. It is especially rewarding to hear your kind compliments about our team, our airport transfer service, and our driver for providing a comfortable, punctual, and pleasant journey. We are also pleased that you enjoyed the food at our restaurant and found it both delicious and affordable. Your generous feedback is a wonderful encouragement to our entire team, and we sincerely appreciate you taking the time to share your experience. We look forward to welcoming you back to Mercure Bali Nusa Dua for another memorable stay in the near future. Warm regards, Ketut Iriana General Manager

Customer review rating 2.5/5

Rohan D. D. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We are sorry to hear about the condition of the room and the wear and tear you experienced. Your comments have been shared with our management and engineering teams, as maintaining our property to the highest standards is one of our priorities. We appreciate your kind words about our welcoming staff. At the same time, we regret that the language barrier affected your experience. We recognize the importance of effective communication and will continue to improve our English language training to better assist our international guests. Your feedback is invaluable in helping us improve, and we hope you will give us another opportunity to provide you with a much better experience in the future. Kind regards, Ketut Iriana General Manager

Customer review rating 0.5/5

Rex J. S. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We regret that one of your rooms had an inoperative air conditioner and that the room upgrade was not arranged as promptly as it should have been despite your request. We also apologize for the issue with the sink's hot water lever, which was difficult to operate. This is certainly not the level of comfort and service we strive to provide. We truly appreciate your valuable feedback, as it helps us improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with the seamless and enjoyable experience you deserve. Warm regards, Ketut Iriana General Manager

Other web-users rate our hotel

  • 344 reviews 9.2/10 Location
  • 700 reviews 6/10 Room
  • 719 reviews 8.7/10 Service
  • 15 reviews 3.1/10 WiFi
  • 391 reviews 5.8/10 Cleanliness
  • 342 reviews 6.6/10 Amenities
  • 326 reviews 5.8/10 Breakfast
  • 288 reviews 5.7/10 Comfort

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