Mercure Bali Nusa Dua 4 stars

Although only short it was an absolute pleasure. From the first moment we arrived we were allowed an early check in, room was beautiful and the overall service and customer service shown to us by all staff including the pool staff was without fault.

It is not a very satisfied staying. I don’t feel the privilege of being accor plus member. No member priority. Poor bar dinner is so slow. One female staff at poor bar counter dont know English at all. She come and confirm my orders for more than 3 times ! So irritating. She doesnt know I bought packaging. My lunch is paid by voucher. I forgot her name . She is so incapable at her work. I suggest general manager review her job performance. Because of her , the stay is so unpleasant .

i thought it is my great experience when i was stay in your property. the service was amazing . the staff are so friendly. i'll be back soon

First of all, my reservation (bayu buana) or mercure reservation gave me wrong type of room. I have clearly note request to have double room but they noted to twin! Its a simple thing, but its bad for me. Second, I dont like the room layout, where toilet separated with bath room, its very troublesome! We'll never comeback to mercure nusa dua.

"Beautiful room and atmosphere", We had a great time in Bali especially stay at Mercure Bali Nusa Dua. Service was excellent. Definitely recommend!!

The first room, 225 smelt of mold, this caused us serious headaches. Mold is dangerous to people's health. The air-conditioning in the room was unable to be adjusted, the exhaust fan in the shower didn't work, the USB connection to the TV want working. We now requested a new room. The second room 339 once more the air-conditioning in the room would not adjust temperature. It was set to maximum on. Adjusting it's settings did nothing. The only way to control the temperature was by opening a door or turning the system off. The shower in this room also didn't work correctly, neither did the tap on the sink and the door lock led didn't work anymore no doubt due to the large amount of condensation it collects from the air conditioning being always on.

Check in was a chaos, because of an up grade, I didn‘t get a room where I had booked for, and the the big chaos started. They made it up with a dinner! But it costed an whole afternoon what was lost time, stress and a lot of changes.

seems like the housekeeper forgot to put some toothpaste/brush and also sanitary bag in my room on the first night I stayed but nevermind. the food was good also i love it since there's a menu for the vegetarians. the room service and concierge also helped a lot, thank you.

I like that staff are so friendly and helpful. Breakfast is really good. The beach area is on the good spot. We stayed for 4 nights but 3 out of 4 nights was not good at night. The people from the rooms nearby or around, they are talking so lound and keep opening&shut the door all night. Also I could hear the TV from next door. The room should be better with soundproof sytem. But overall I still like the hotel, next time in Bali I would stay there again.

Basically stay was ok. location not close to beach, price was worth for money, breakfast was not bad, gym was very quiet, but equipment was sufficient.

The room is fair with the price and the location is ideal for the IPOC 2019. No time to enjoy the facilities and explore the nearby outlets along the streets.

We had booked an upstairs junior suite. However, that was not available and we were given two downstairs rooms.. the downstairs rooms seemed cold.

Good View, Good Pool, Great Service. Definitely will comeback soon

Wonderful hospitality from the first step enter the hotel until we left. Keep up the great team Mercure Nusa Dua...stay wonderful.

Thanks for Mercure Bali Nusa Dua team. We have very nice experience since check in until check out. Good garden view and very nice pool. It was joyful stay, definitely will come back.