Nusa Dua Beach Hotel and Spa - Handwritten Collection 5 stars

Dear Mrs. Rachel M., Greetings from Sunny Bali! Thank you for taking the time to share your feedback. Please accept our sincere apologies that your experience did not meet your expectations. We are particularly concerned to learn about the issues you encountered with the air conditioning, the presence of ants in your room, and the service you received from our team. Equally disappointing is your feedback regarding the response to your complaint and the interactions you observed among our staff. This is certainly not the level of service and professionalism we strive to provide. Please be assured that your comments have been shared with our Engineering, Housekeeping, and Front Office teams for immediate review and corrective action. We are committed to addressing these concerns to ensure a more seamless and comfortable experience for our guests. We truly value your feedback, as it helps us identify areas where we need to improve. While we regret that we did not meet your expectations on this occasion, we hope you will give us another opportunity to restore your confidence in our hotel. Warm regards, Arini Room Division Manager

Dear Mr. Konstantin D., Thank you for taking the time to share your feedback following your stay at Nusa Dua Beach Hotel & Spa – Handwritten Collection. We are pleased to know that, overall, you had a good experience with us. However, we sincerely apologize that the peacock's calls disturbed your comfort during the day and affected your opportunity to rest. Our peacocks are part of the resort's natural tropical environment and are cherished by many guests as a unique feature of our property. That said, we completely understand that their vocalizations may occasionally cause inconvenience, and we truly appreciate you bringing this to our attention. Please rest assured that we have shared your comments with our management team to explore appropriate measures that help minimize any disturbance while continuing to care responsibly for our resident wildlife. Your feedback is invaluable as we continually strive to enhance our guests' experience. We hope to have the pleasure of welcoming you back in the future for a more peaceful and enjoyable stay. Warm regards, Arini Room Division Manager

Dear Mrs. Shobha R., Thank you for sharing your wonderful review and for rating your stay so highly. We are delighted to know that you thoroughly enjoyed your time with us and that our team's warm hospitality and attentive service made your stay memorable. It is especially rewarding to hear that you loved our beautiful gardens, spa facilities, and our convenient location. Your kind words are truly appreciated and will be shared with our team, as they are always encouraged by such positive feedback. We are grateful for your support and look forward to welcoming you back to Nusa Dua Beach Hotel & Spa - Handwritten Collection for another relaxing and memorable stay in the near future. Warm regards, Arini Room Division Manager

Dear Mrs. Wendy D., Thank you for taking the time to share your feedback following your recent stay at Nusa Dua Beach Hotel & Spa - Handwritten Collection. We sincerely apologize that your experience did not meet your expectations. We understand how disappointing it must have been to find the pool loungers occupied by towels early in the morning, limiting your opportunity to enjoy the pool during your stay. Your comments have been shared with our management team as we continue reviewing ways to improve the use of our pool facilities and ensure a more enjoyable experience for all guests. We also regret the inconvenience caused by the coffee machine plug, the television issue in your room, and the missing face washers during housekeeping service. These are certainly not the standards we strive to deliver. Your feedback has been shared with our Engineering and Housekeeping teams so that we can address these matters and prevent similar occurrences in the future. We truly appreciate your valuable feedback, as it helps us improve our services. We hope you will give us another opportunity to welcome you back and provide you with the exceptional experience that we are known for. Warm regards, Arini Room Division Manager

Dear Mr. Paul A., Thank you for taking the time to share your valuable feedback following your recent stay at Nusa Dua Beach Hotel & Spa – Handwritten Collection. We are truly delighted to know that you enjoyed our impeccable service and that our team made your stay memorable with their attentiveness and genuine hospitality. Your kind words about our beautiful tropical gardens and the excellent dining experiences at our restaurants are sincerely appreciated and will be shared with the entire team, as they serve as a wonderful source of motivation. We also appreciate your honest comments regarding the condition of the room. While we are pleased that you had an overall enjoyable stay, we regret that the accommodation did not fully meet your expectations. Please accept our sincere apologies for this aspect of your experience. As part of our ongoing commitment to enhancing guest comfort, we are currently undertaking a phased room enhancement program to elevate the quality and comfort of our accommodations while preserving the timeless Balinese charm and character that make our resort unique. Thank you once again for your constructive feedback and for recognizing the dedication of our team. We truly value your support and hope to have the opportunity to welcome you back in the near future, where we look forward to providing you with an even more memorable stay. Warm regards, Arini Room Division Manager