Nusa Dua Beach Hotel and Spa - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,803 reviews

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KAWASAN PARIWISATA NUSA DUA, LOT NORTH 4, NUSA DUA, 80363 NUSA DUA, Indonesia

Description

Hotel extras

  • The resort is adorned with stunning authentic Balinese touches.

  • Award-winning Tamarind Restaurant with Mediterranean cuisine in unique architectural setting.

  • Family-friendly activities

  • Five distinct dining options

Our accommodation(s)

Hotel location

Nusa Dua Beach Hotel and Spa - Handwritten Collection

KAWASAN PARIWISATA NUSA DUA, LOT NORTH 4, NUSA DUA
80363 NUSA DUA
Indonesia

GPS:-8.7939100438, 115.2301564

Telephone
Fax +62 361 771229

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,803 reviews

Customer review rating 5.0/5

Simon A. Couples - Confirmed reviews ALL

The location the food and the staff were all incredible,we will definitely be back😃

Customer review rating 4.0/5

Paul P. Couples - Confirmed reviews ALL

Stayed for 7 nights with my partner and found the staff amazing. There were some renovations happening around the site which we had to inform at 9.30pm which were resolved immediately. Good food and drink, prices a little more expensive than I had thought but overall had a good holiday. I am looking at coming back soon for approx 2/3 weeks and will definitely stay in the area as it fitted exactly what we wanted.

Customer review rating 5.0/5

Karen W. Friends - Confirmed reviews ALL

Very warm welcome with authentic bali welcome. Excellent food. Good value for money. All staff humble and grateful. Lovely beach and hotel facilities catered for all.

Dear Ms. Karen W., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for sharing your wonderful feedback and for awarding us a perfect score following your recent stay with us. We are truly delighted to learn that your experience exceeded your expectations from the moment you arrived. It is especially rewarding to know that you enjoyed the authentic Balinese welcome, our beachfront location, culinary offerings, spacious accommodation and the facilities throughout the resort. Your kind words about our team mean a great deal to us. We are pleased that you felt welcomed with kindness, respect and genuine hospitality during your stay. While you may not remember everyone's names, we will be delighted to share your compliments with the entire team, who work passionately every day to create memorable experiences for our guests. We are also grateful for your recognition of our sustainability efforts. As a hotel deeply connected to Balinese culture and the local community, we are committed to responsible hospitality practices, itt is encouraging to know that the initiatives were noticed and appreciated. Thank you once again for choosing to stay with us and for your recommendation. It was a pleasure to welcome you, and we sincerely hope to have the opportunity to host you again on your next visit to Bali. Best regards, Arini Room Division Manager

Customer review rating 3.0/5

Leonard T. Couples - Confirmed reviews ALL

Hard beds poor ac no mini bar Good food friendly staff nice resort Out of the way

Dear Mr. Leonard T., Warmest greetings from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed the good food, friendly service from our team and the overall resort atmosphere. Your kind words regarding our staff and cleanliness are truly appreciated and will be shared with the team. At the same time, we sincerely regret to learn that certain aspects of your stay did not fully meet your expectations, particularly regarding the bed comfort, air conditioning and Wi-Fi connection. Please accept our apologies for the inconvenience caused. Your comments are very valuable to us and have been shared with the relevant departments for further review and improvement. Regarding the minibar, kindly allow us to clarify that minibar service is available upon request based on our deposit policy. Nevertheless, we appreciate your feedback as we understand this information may not have been clearly communicated during your stay. We also appreciate your feedback regarding the breakfast selection and resort location, as this helps us better understand our guests’ experiences and expectations. Thank you once again for staying with us and for your constructive feedback. We hope to have the opportunity to welcome you back again in the future for a more comfortable and seamless stay experience. Best regards, Arini Room Division Manager

Customer review rating 3.0/5

Bernd B. Couples - Confirmed reviews ALL

unfortunately we got downgraded to a very small very dark room with a huge balcony, but the balcony we could not use at all as the neighbor hotel kitchen exhaust fan was running very loud day and night. so only the breakfast staff need to be mentioned as extra helpful.

Dear Mr. Bernd B., Warmest greetings from Nusa Dua Beach Hotel & Spa – Handwritten Collection. Thank you very much for taking the time to share your feedback regarding your recent stay with us. While we are pleased to know that you appreciated the friendliness and helpfulness of our restaurant and breakfast team, we sincerely regret that several aspects of your experience did not meet your expectations. Please accept our sincere apologies regarding the room allocation and the inconvenience caused by the surrounding noise, which affected your comfort and enjoyment of the balcony area. We also regret the disappointment related to the upgrade expectation, as well as the delays experienced during check-out and the unstable internet connection during your stay. Your comments regarding the room condition, service handling and communication have been shared with the relevant departments for careful review and improvement. We fully understand how important a comfortable and quiet environment is, especially for our valued ALL Gold members. At the same time, we truly appreciate your kind recognition of our restaurant teams and housekeeping staff. Your compliments will certainly be shared with them, as they will be encouraged to know their efforts made a positive impression during your stay. Thank you once again for your valuable feedback. We sincerely hope to have another opportunity to welcome you back in the future and provide you with a much more pleasant and seamless experience. Best regards, Arini Room Division Manager

Other web-users rate our hotel

  • 918 reviews 9.2/10 Location
  • 1,256 reviews 6.6/10 Room
  • 1,913 reviews 9.1/10 Service
  • 33 reviews 4/10 WiFi
  • 709 reviews 9.1/10 Beach
  • 659 reviews 8.9/10 Breakfast
  • 454 reviews 7.7/10 Cleanliness
  • 382 reviews 6.2/10 Value

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