Nusa Dua Beach Hotel and Spa - Handwritten Collection 5 stars

Dear Ms. Susan M., Thank you for taking the time to share your wonderful feedback following your recent stay at Nusa Dua Beach Hotel & Spa - Handwritten Collection. We are delighted to know that you enjoyed our beautiful grounds, swimming pools, beachfront location, and your lovely room. It is truly rewarding to hear that you found our resort to be like "being in a dream" and appreciated its unique atmosphere. At the same time, we sincerely apologize for the inconvenience caused by the noise from the wedding celebrations during your stay. While we are honored to host such special occasions, we understand that maintaining a peaceful environment for all our guests is equally important. Your comments have been shared with our team as we continue to improve the balance between event activities and our guests' comfort. Thank you once again for your valuable feedback and kind recommendation. We hope to have the pleasure of welcoming you back for another relaxing and memorable stay in the future. Warm regards, Arini Room Division Manager

Dear Mr. Slavisa T., Thank you very much for your perfect rating and for sharing such a heartfelt review of your honeymoon stay at Nusa Dua Beach Hotel & Spa - Handwritten Collection. We are truly honored that you chose to celebrate such a special occasion with us and delighted to know that our team helped make your honeymoon incredible, unforgettable, and amazing. Your kind words about the friendliness, patience, attentiveness, and genuine smiles of our colleagues are deeply appreciated and will be proudly shared with the entire team. We are also pleased to hear that you were impressed with the high standards of cleanliness and organization, as well as the quality of our culinary offerings. It is especially rewarding to know that you enjoyed the creative dishes, elegant presentation, and our signature cocktails. Thank you once again for allowing us to be part of such a memorable milestone in your lives. We wish you both a lifetime of happiness together and look forward to welcoming you back for many more special occasions in the future. Warm regards, Arini Room Division Manager

Dear Mr. Michael W., Thank you very much for your wonderful review and for awarding us a perfect score. We are truly delighted to know that you had such a magical 10-day stay with us. It is rewarding to hear that you enjoyed our spacious and comfortable rooms, beautiful pool and beach areas, as well as the variety and quality of our dining experiences. Your kind words about our team mean the world to us. Providing genuine Balinese hospitality and creating memorable experiences for every guest is what we strive for each day, and we are thrilled that our colleagues helped make your stay so special. We also appreciate your feedback regarding the availability of sunbeds around the pool. Your comments are valuable and will be shared with the team as we continue to enhance our guests' experience. Thank you once again for your heartfelt recommendation. It was our pleasure to welcome you, and we look forward to creating many more unforgettable memories with you on your next visit to Nusa Dua Beach Hotel & Spa – Handwritten Collection. Warm regards, Arini Room Division Manager

Dear Mr. Niholas P., Thank you for taking the time to share your feedback following your recent stay at Nusa Dua Beach Hotel & Spa – Handwritten Collection. We are pleased to know that you had an overall good stay with us. However, we sincerely regret to learn that your arrival experience did not meet your expectations and that the issues encountered during check-in affected the start of your stay. Please accept our heartfelt apologies for the inconvenience caused. A smooth and welcoming arrival is an essential part of the guest experience, and we are sorry that we fell short on this occasion. Your feedback has been shared with our Front Office team to review and further improve our check-in process, ensuring a more seamless experience for our valued guests. Thank you once again for your valuable comments. We truly appreciate your feedback and hope to have the opportunity to welcome you back, allowing us to provide you with the exceptional experience you rightfully expect from us. Warm regards, Arini Room Division Manager

Dear Mr. Stephen B., Thank you for taking the time to share your feedback following your recent stay at Nusa Dua Beach Hotel & Spa – Handwritten Collection. We are delighted to know that you had a lovely stay and that our team made a positive impression on you. Your kind words about our fantastic staff are truly appreciated and will be shared with them as recognition of their dedication to delivering heartfelt hospitality. At the same time, we sincerely regret your disappointment regarding the all-inclusive package on your departure day. We understand how this affected your overall impression of your stay, and we appreciate you bringing this to our attention. Our all-inclusive benefits are provided in accordance with the package inclusions and timings, and we are sorry that this was not communicated clearly or did not align with your expectations. Your comments have been shared with the relevant team as we continually review both our guest communication and service offerings to ensure greater clarity and a more satisfying experience. We are grateful for your recommendation despite this disappointment, and we sincerely hope to have the pleasure of welcoming you back in the future for an even more enjoyable and seamless stay. Warm regards, Arini Room Division Manager