Mercure Hotel Munich Altstadt 3 stars

Customer review rating (ALL Rating) 4.7/5 1,345 reviews

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Mercure Hotel Munich Altstadt - Image 1
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Hotterstr. 4, 80331 MUNICH, Germany

Description

Hotel extras

  • Our extensive buffet breakfast is always included

  • Free minibar with juices, water, soft drinks and beer - refilled daily.

  • Free Sky entertainment (sport and movies)

  • Internet-connected PCs and free WLAN

Our accommodation(s)

Hotel location

Mercure Hotel Munich Altstadt

Hotterstr. 4
80331 MUNICH
Germany

GPS:48.13714, 11.571127

Telephone
Fax +49 89 23259127

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Our extensive buffet breakfast awaits you from 6:30am, with a vast selection of fresh food on offer. Late risers will appreciate the longer breakfast times at weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,345 reviews

TripAdvisor Rating  4.2/5  1,917 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Michelle C. Families - Confirmed reviews ALL

Remembering it is a three star hotel it is an ideal place to stay in Munich. Breakfast was great, however the rooms during winter were hotter than the safari desert. Unfortunately, the air-conditioning is only turned on during the summer months. I didn’t realise Air Conditioning was rationed. The solution was to open the windows to cool the rooms down. Needless to say some of our travelling. party became unwell because of the temperatures of the room.

Dear Michelle C., Thank you so much for sharing your thoughts about your stay with us! We're thrilled to hear that you enjoyed our great location and the breakfast we offer. It’s always wonderful when our guests appreciate these aspects of their visit. I truly understand your concerns regarding the room temperature during winter. Our air conditioning policy is indeed set to operate primarily in the summer months, which can sometimes lead to discomfort when temperatures rise indoors. Opening the windows or regulating manual the heating is a common practice our guests use to help manage the room temperature, but I’m sorry to hear that some members of your party were unwell due to this issue. Your feedback is invaluable, and we’ll certainly keep it in mind as we continually evaluate our guest experience. We hope to welcome you back to Mercure Hotel Muenchen Altstadt in the future. If you decide to stay with us again, we’d be delighted to ensure your comfort is prioritized. Take care and safe travels, Mercure Hotel Muenchen Altstadt

Customer review rating 5.0/5

Emad W. Families - Confirmed reviews ALL

Excellent

Dear guest, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our location to be outstanding. It’s always our goal to provide a memorable experience for our guests, and it sounds like we hit the mark with you. We hope to welcome you back soon for another excellent visit! Warm regards, Mercure Hotel Muenchen Altstadt

Christmas Market Holiday

TripAdvisor rating 5.0/5

Kim M TripAdvisor review

Excellent hotel. Great location. You can walk from the train station but it's a bit of a hike if you have luggage. Central to the markets and old town area. Everything we wanted to see was within walking distance. The rooms were comfortable and clean and well appointed. Breakfast was exceptional. There is a lot of street noise but closing the windows shut it all out. Staff was exceptional. Would definitely stay here again or at another of their properties.

Dear guest, Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your Christmas Market holiday with us. It's wonderful to know that our location made it easy for you to explore the markets and the charming old town. We completely understand that hauling luggage can be a bit of a trek, but we're glad that you found it manageable. We're delighted that you found your room comfortable and well-appointed, and it’s fantastic to hear that you enjoyed our exceptional breakfast. We do our best to offer a great start to your day! As for the street noise, we appreciate your understanding and glad that closing the windows made a difference for you. Thank you for highlighting our staff's efforts; they work hard to ensure every guest feels welcomed and valued. We can’t wait to welcome you back for another stay, whether it be with us or at any of our other properties. Safe travels and see you soon! Best regards, Mercure Hotel Muenchen Altstadt

Customer review rating 4.0/5

Richard F. Couples - Confirmed reviews ALL

The staff were very professional and courteous. The room was clean and well appointed. We found the bed to be very comfortable and appreciated the free mini bar in the room. Breakfast had a large variety of hot and cold foods which filled us up for the day. Because our room was at the end overlooking a courtyard we were woken up by the trash being picked up early in the morning. Also the cigarette smoke hotel staff filtered into our room.

Dear Guest, Thank you for sharing your experience at Mercure Hotel Muenchen Altstadt. We are delighted to read that our central location, convenient access to public transportation, and good value at the time of booking contributed positively to your stay. It is wonderful to hear that our team’s professionalism and courtesy stood out, and that you found the room clean, well appointed, and the bed very comfortable. We are also pleased that the complimentary minibar and the extensive breakfast selection added to your comfort and set you up well for the day. We are truly sorry to learn that your rest was disturbed in the early morning and that external odors affected your room. Your comfort is important to us, and we strive to provide a calm and pleasant environment for all guests. Thank you again for your thoughtful feedback. We hope to have the opportunity to welcome you back for an even more seamless stay. Greetings from Munich, Mersiha

Customer review rating 5.0/5

Raymond N. Families - Confirmed reviews ALL

This is a great location with easy access to Marienplatz and the adjacent areas. If you can walk half a mile or two, you can see most of the cultural center of Munich, a beautiful and baroque city.and .

Dear Guest, Thank you for sharing your review and for choosing Mercure Hotel Muenchen Altstadt. We are delighted that our central location made it easy for you to explore the cultural heart of Munich. We are especially pleased to hear that our team provided friendly and helpful service throughout your stay. Your kind mention of our evening-shift colleague and of Angelica’s clear explanation at checkout is greatly appreciated, and we will be sure to share your compliments with the team. We are also glad that our recycling efforts stood out to you. It is encouraging to know that our sustainability practices contributed positively to your experience. We value your feedback and hope to have the pleasure of welcoming you back on your next visit to Munich. Greetings from Munich, Mersiha

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Other web-users rate our hotel

  • 1,293 reviews 9.7/10 Location
  • 1,108 reviews 8.2/10 Room
  • 978 reviews 9.4/10 Service
  • 17 reviews 9.2/10 WiFi
  • 1,240 reviews 9.8/10 Breakfast
  • 408 reviews 9.2/10 Cleanliness
  • 324 reviews 8.7/10 Value
  • 118 reviews 9.3/10 Food

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