Mercure Hotel Munich Altstadt 3 stars

Customer review rating 4.5/5 844 reviews

Mercure Hotel Munich Altstadt
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Hotel extras

  • This non-smoking hotel is just a 3-minute walk from Marienplatz

  • Our extensive buffet breakfast is always included

  • Free minibar with juices, water, soft drinks and beer - refilled daily.

  • Free Sky entertainment (sport and movies)

  • Internet-connected PCs and free WLAN

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (Nearby)Paying
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast included in the price
  • Drink vending machine
Leisure and activities
  • Bicycles rental (Nearby)Paying
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Munich Altstadt

Hotterstr. 4
80331
munich
germany

Tel: +4989232590

Fax: (+49)89/23259127

Check-in from 15h00

Check out up to 12h00

  • BUS :  52,132 am Marienplatz (350m)

  • U-BAHN/SUBWAY :  U1,U2,U3,U6 U7,U8 am SENDLINGER TOR (550m)

  • U-BAHN/SUBWAY. :  U4,U5 am KARLSPLATZ (Stachus) (600m)

  • U-BAHN/SUBWAY: :  U3,U6 am MARIENPLATZ (350m)

  • NACHT/NIGHT :  N16,N27,N40 N41,N45 am SENDLINGER TOR (600m)

  • S-BAHN :  S1-S8 am MARIENPLATZ (350m)

  • TRAM :  16,17,18,27,28 am SENDLINGER TOR (600m)

  • TRAM. :  20,21,22 am KARLSPLATZ (Stachus) (600m)

  • By plane

    FLUGHAFEN AUGSBURG At 85km / 52.82 miles

  • By plane

    FLUGHAFEN SALZBURG At 135km / 83.89 miles

  • By plane

    MUNICH FJS AIRPORT At 38km / 23.61 miles

  • By car

    RAMERSDORF At 7km / 4.35 miles

  • By car

    SCHWABING At 5km / 3.11 miles

  • By car

    SENDLING At 7km / 4.35 miles

  • By train

    HAUPTBAHNHOF At 0.8km / 0.5 miles

  • By train

    OSTBAHNHOF At 2km / 1.24 miles

GPS :48.13714, 11.571127

Our accommodations

The non-smoking hotel of Mercure in Munich Altstadt offers standard rooms with single or double beds and twin beds. Comfort rooms have double or queen size beds. Enjoy the view from the superior suite the Frauenkirche. All 80 rooms are air conditioned and have free WIFI. Children aged up to 4 years can stay in their parents' room for free. A crib is available on request. Your pet is also welcome (charge: EUR 13 per night).

Standard Room with Twin Beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room on ground floor with double bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with Single Bed

  • Max. number of persons: 1
  • Area: From 15 / 161 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our guest reviews for
Mercure Hotel Munich Altstadt

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

844 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,694 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

William J. Couples - 08/07/2020 Confirmed reviews ALL

Very nice, very clean, very comfortable, people were very nice. We recommend it highly

Hotel Mercure Munich Altstadt

TripAdvisor rating 4.0/5

gordanatzgc7874 Business - 27/02/2020 TripAdvisor review

he hotel is in a great location. I took the room downstairs, which was modernly decorated, very clean and quiet. The staff is very friendly, the breakfast is excellent and very varied, and the mini bar is free of charge daily. The hotel has no additional facilities, but everything is compensated for by the excellent location in the city center. We also managed to park our car in the small parking garage below the hotel. Great choice, we will definitely be back again!

Good hotel

TripAdvisor rating 4.0/5

sammantoufe Business - 20/02/2020 TripAdvisor review

The only problem was 2 clients accidently coming into my room at night as u was sleeping. Apparently it was a check-in mishap. Was quite freaky so i couldn't sleep well that evening because of this...

My stay at the Mercure Munich Alstadt

TripAdvisor rating 4.0/5

Global61805607062 01/02/2020 TripAdvisor review

I complained about the shower in the bathroom which was not working properly. The water temperature was hot then cold, hot, cold, hot, cold,... and taking a shower is impossible. The reception was not helpful at all and insisted that nothing can be done until tomorrow but no action was taken the next day. My booking was for two rooms (4 adults) and I asked for a late checkout at 1pm instead of 12 noon. On checking out, I was told in a rudely by the receptionist that I did not ask for late check out for 2 rooms. This may be a small misunderstanding but she made it sound like I have caused a big inconvenience. I will not stay in the hotel again in my next trip to Munich and do not recommend it to my colleagues.

in the heart of munich

TripAdvisor rating 4.0/5

rfleaca Family - 17/01/2020 TripAdvisor review

Great location, amazing for the price, very nice staff, breakfast very good and various, nice ambiance. Free minibar :) The only negative is that the bathroom is a little "tired", the bathtub (used for shower) did not drain properly, she shower hose itself have some leakage, so half of the water you use to wash yourself is lost. Overall, It is a worth to stay hotel

Home away from home

TripAdvisor rating 4.0/5

eileenyap123 Couples - 07/01/2020 TripAdvisor review

Very good location to old town. I can walk to everywhere. The breakfast is amazing and the staff are very nice and helpful. I recommend this hotel to everyone whose top priority is location and convenient

Dear eileenyap123, Thank you so much for your great feedback and staying with us. We are happy to read that the location of our hotel, the facilities and the service provided by our team met your expectations and needs. We are looking forward to welcome you again in Munich. Best regards Nonthiya BUAUBOL -Front Office-

Great location, great staff, great stay.

TripAdvisor rating 4.0/5

Sharon H M Solo travel - 23/12/2019 TripAdvisor review

The location can't be beat since it's in Old Town and you can be in the Marienplatz and other locations in minutes. For farther distances, U and S systems are in the Marienplatz and easily taken. I was there for 9 nights and did not rent a car because I knew I wouldn't need one. I took one day trip to Salzburg by walking to the main train station and taking the train. The cleaning staff was particularly conscientious about keeping the room clean and in tip top shape so it was a pleasure returning to the room after a long day of shopping and sightseeing. A small refrigerator was in the room and they left some complimentary water and coke each day, which was a lifesaver. The office staff was wonderfully friendly and very helpful about getting me where I wanted to go. December was a great time to visit Munich and be able to go to the Christmas markets. Breakfast was included and the breakfast buffet was quite large and had something for everyone. If you needed to depart the hotel before breakfast began, they even offered to pack you a lunch. I am a 65 year old female and chose to go alone on this trip so that I could see what I wanted to see. This was the perfect choice of hotel for my solo trip but would also be a great place for business travelers or a family. I will definitely be staying here again!

Dear Sharon H M, Thank you so much for your great feedback and staying with us. We really appreciate your comments and will forward your review to our staff as well. Great to hear that you enjoyed your stay with us and that you experienced our friendly staff and great service throughout your stay. It is our first priority that our guests feel comfortable and welcome. We are looking forward to welcome you again in Munich. Best regards Nonthiya BUAUBOL -Front Office-

Nice but very small hotel in the centre of Munich

TripAdvisor rating 4.0/5

737heatherk Couples - 09/12/2019 TripAdvisor review

Our woo. Had a separate sleeping nook, which barely fit a queen bed. This is not unusual in Europe, it was very clean and the breakfast was excellent, as was the free mini bar. We had to inch sideways to get into bed!

Best place to stay in Munich

Customer review rating 4.5/5

Yoram R. Couples - 23/11/2019 Confirmed reviews ALL

Staff was friendly and helpful. Best hotel location. Quiet and clean room. Good breakfast.

Convenient location

TripAdvisor rating 4.0/5

tracywale2019 Couples - 18/11/2019 TripAdvisor review

Hotel was in a convenient location to Marienplatz's tourist area...Hotel room had very good heating requirements, but would have liked larger bath towels. Excellent Reception & Breakfast service...Would highly recommend this Hotel for a vacation in Munich.

Nice location, kind service

TripAdvisor rating 4.0/5

Jean-Bernard T Couples - 06/11/2019 TripAdvisor review

Since our son lives in Munich, we visit the city at least 2 times a year. And every time we return to the Mercure because its nice location (very close to the cultural center and the shops) and the very good service (best breakfast in the city).

Dear Jean-Bernard T, Thank you so much for your feedback and staying with us. We are very pleased that we can convince you anew every time. We are looking forward to welcome you again in Munich. Best regards Nonthiya BUAUBOL -Front Office-

Excellent location but fails in room servicing

TripAdvisor rating 4.0/5

Raymond S Business - 21/10/2019 TripAdvisor review

Excellent location and fantastic breakfast. Only problem is the replenishment of bathroom necessities such as shower gel. Both shower gel units were empty and never replenished during my stay! Luckily I had a spare shower gel sachet.

Perfect location for exploring Munich

TripAdvisor rating 4.0/5

Therese S Friends getaway - 16/10/2019 TripAdvisor review

Really enjoyed our 4 night stay at the Mercure. You can get there easily from the airport on the S Bahn. Remember, most US credit cards do not work in the ticket machines, it's a 12 EUR ride, have cash ready. 4 min walk from Marienplatz to hotel. Rooms are an OK size for Europe, a bit dated, but comfortable. Very quiet at night. Free drinks, incl beer, in minibar ;-) Breakfast is absolutely amazing, smoked salmon, fresh bread, müesli, yogurt, a giant machine that produces freshly pressed orange juice. They even packed us a box-breakfast to go when we had to leave before 6:30AM on our last last. Hope to be back.

Two Day Stopover in Munich

TripAdvisor rating 4.0/5

TheTurners_16 Couples - 06/10/2019 TripAdvisor review

This hotel was in a great location, everything is in easy walking distance but in a quiet area. 30 minute train ride direct from Airport, 5 minute walk to hotel from station. Staff were very friendly and attentive and were helpful with directions and recommendations. We had the comfort room which was clean and spacious on the top floor. The breakfast was very good with lots of choices, even fresh squeezed orange juice which was a nice touch. Breakfast Staff are very friendly and efficient. There is also a free minibar with water, soft drink and beer and the bowl of apples on the front desk was appreciated. I noticed in one of the other reviews that the people talked about not getting breakfast with an early checkout but I saw a sign in the lift that offered a packed breakfast in the case of an early check out, so best to check that out at reception. I highly recommend this hotel.

Dear TheTurners_16, Thank you so much for your great feedback and staying with us. As it is our aim to give our guests the best possible start to the day, we attach great importance to a breakfast that is fresh, varied and of high quality. Great even if this is appreciated. It is our first priority that our guests feel comfortable and welcome. We are looking forward to welcome you again in Munich. Best regards Nonthiya BUAUBOL -Front Office-

Excellent

TripAdvisor rating 4.0/5

FaymieLi Solo travel - 05/10/2019 TripAdvisor review

Despite the room was small, free mini bar drinks and breakfast sang loud. Breakfast was the best I had for my entire trip this year, many options to choose from and nice food. Staff were very helpful. Location was great with walking distance to the old town and shopping street.

Dear guest, Thank you very much for the excellent rating and the great remarks on the breakfast and the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We are looking forward to welcome you again in Munich. Best regards Nonthiya BUAUBOL -Front Office-

Oktoberfest trip

TripAdvisor rating 4.0/5

George H Couples - 03/10/2019 TripAdvisor review

Excellent location, close to shopping and restaurants. Rooms are small but clean. Breakfast is excellent with so many choices. Location was a quick taxi ride to the Oktoberfest. walking distance to underground train.

Great Stay in Munich

TripAdvisor rating 4.0/5

Robert D Couples - 02/10/2019 TripAdvisor review

What a great stay in Munich we've just completed. The Mercure Munich Altstadt hotel is in a fantastic location, just a one-block walk from the famous Marianplatz area with its great shopping, restaurants, and history. The hotel is affordable with comfortable and clean rooms, great helpful staff, and a perfect breakfast experience. We'll definitely be back.

Dear guest, Thank you very much for the excellent rating and the great remarks on the breakfast and the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay We hope to see you again in Munich. Best regards Nonthiya BUAUBOL -Front Office-

nice hotel, one staff member needs customer service training

TripAdvisor rating 4.0/5

JudieRT Couples - 27/09/2019 TripAdvisor review

The service at check-in was Horrible. We had requested a room WITHOUT steps on our reservation, but we given a room that required steps (husband has a medical condition and can't lift suitcases up stairs!). We went back to the front desk and asked nicely to be move and the lady said no, didn't even try to find another room. It is an old hotel, on each floor one side has steps, and the other side does not have have steps, so there should have been one room we could have moved to. The check out lady was very pleasant and apologized for the check in lady. The room was tiny but clean. The breakfast buffet was one of the best on our trip. The location is great for walking around old town.

Customer review rating 4.5/5

Anonymous Couples - 18/09/2019 Confirmed reviews ALL

There was mold in the bathroom that needs to be addressed. The rooms have a worn feel. The staff is helpful. The bathroom doesn't have wash mittens or wash cloths. We had to purchase some. We left at 5:30 and we were not offered breakfast, although it had been paid for. We have stayed here 5 or 6 times, but may choose another hotel for our next trip.

Great, quiet location right in the centre. Really convenient for all the city centre sights. Also for shoppinge Altstadt

TripAdvisor rating 4.0/5

Frank573 Couples - 17/09/2019 TripAdvisor review

The hotel is really very well Iocated for visiting all the city centre sights on foot. It's also close to the S bahn and U bahn for Airport link and travelling further in the city. Very good breakfast too. Surprisingly quiet given the location.

Dear Frank573, We are happy to read that the location of our hotel, the facilities and the service provided by our team met your expectations and needs. We are very glad, that you really enjoyed to staying with us. We hope to see you again in Munich. Best regards Nonthiya BUAUBOL -Front Office-
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