Mercure Hotel Munich Altstadt 3 stars

Customer review rating (ALL Rating) 4.7/5 1,368 reviews

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Mercure Hotel Munich Altstadt - Image 1
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Hotterstr. 4, 80331 MUNICH, Germany

Description

Hotel extras

  • Prime location - only a three-minute walk from the famous Marienplatz

  • Our extensive buffet breakfast is always included

  • Free minibar with juices, water, soft drinks and beer - refilled daily.

  • Free Sky entertainment (sport and movies)

  • Internet-connected PCs and free WLAN

Our accommodation(s)

Hotel location

Mercure Hotel Munich Altstadt

Hotterstr. 4
80331 MUNICH
Germany

GPS:48.13714, 11.571127

Telephone
Fax +49 89 23259127

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Our extensive buffet breakfast awaits you from 6:30am, with a vast selection of fresh food on offer. Late risers will appreciate the longer breakfast times at weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,368 reviews

Customer review rating 4.5/5

Gregory J. F. Business - Confirmed reviews ALL

The staff in this hotel were great to deal with, all very polite. Although the room I stayed in was small, it was clean and comfortable, no complaints. The breakfast was the star of the stay though. The buffet was very nice, good coffee, and fresh orange juice (not to mention a honeycomb) ... delicious! This is also in a very nice location where fantastic restaurants and shopping are within 15 minutes walking.

Dear Guest, Thank you for sharing such a thoughtful review of your stay with us. We are delighted to know our team made a positive impression and that you found the room clean and comfortable. It is wonderful to hear that breakfast stood out for you, especially the buffet selection, coffee, fresh orange juice, and honeycomb. We are pleased that our location enhanced your visit with convenient access to dining and shopping. We appreciate your candor regarding room size and view, and we are glad that the comfort of the bed and the shower experience contributed to an enjoyable stay. Your feedback reinforces our focus on providing welcoming service and a well-maintained environment. We truly value your recommendation and hope to have the pleasure of welcoming you back for another excellent stay. Greetings from Munich, Mersiha

Customer review rating 5.0/5

Erik J. Business - Confirmed reviews ALL

Front desk staff was very welcoming. Room was clean and comfortable. Breakfast was outstanding. Thank you.

Dear Guest, Thank you for sharing such warm feedback and for awarding a perfect score. We are delighted to know that our central location contributed to a comfortable and convenient stay. It is wonderful to hear that our front desk team made you feel welcome from the moment you arrived. We are equally pleased that your room met your expectations for cleanliness and comfort. Your compliments on our breakfast are highly appreciated. Providing a high-quality start to the day is an important part of our service philosophy, and we are glad it stood out during your visit. We truly value your kind words and hope to have the pleasure of welcoming you back to Mercure Hotel Muenchen Altstadt. Greetings from Munich, Mersiha

Customer review rating 5.0/5

Joseph S. Couples - Confirmed reviews ALL

What can I say excellent service and friendly staff.

Dear Guest, Thank you for sharing such generous feedback about your stay with us. We are delighted to know that our service and team left a strong impression. It is wonderful to hear that you found our colleagues friendly and helpful throughout your visit. Your recognition of the overall experience reinforces our dedication to welcoming hospitality and attentive care. We greatly appreciate your kind words and the comparison to other hotels. Delivering consistently excellent service is central to our values, and your comments encourage our team to continue striving for perfection. We look forward to the pleasure of welcoming you back to Mercure Hotel Muenchen Altstadt for another seamless stay. Greetings from Munich, Mersiha

Customer review rating 5.0/5

Thomas K. Friends - Confirmed reviews ALL

Quiet room on 3 floor

Dear Guest, Thank you for sharing your experience with us and for your excellent rating. We are delighted to know you enjoyed our central location, which makes exploring Munich effortless. It is wonderful to hear that your room provided the quiet and comfort you were looking for. We are also pleased that the check-in and check-out processes were smooth and efficient. Your kind words affirm our team’s commitment to a seamless and restful stay for our guests. We truly appreciate your feedback. We look forward to welcoming you back to Mercure Hotel Muenchen Altstadt on your next visit to Munich. Greetings from Munich, Mersiha

Customer review rating 1.0/5

Ourania S. Friends - Confirmed reviews ALL

I left my handbag and luggage at the reception for 2 minutes to go to the bathroom and my handbag was stolen. There were no cameras at the reception, only at the exit. I know it was my mistake but the reception room is too small and there were 2 receptionists at the lobby at the moment

Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to learn about the distressing situation you experienced and understand how upsetting this must have been. Please know that our team immediately contacted the police to support you, and we regret that we were not informed beforehand so we could have safely stored your luggage and handbag in our designated luggage room or arranged supervision. At the time, our reception staff were assisting other guests, which limited their ability to monitor unattended items moment-to-moment. We appreciate your comments regarding the reception area and the presence of our team members, as guest observations are important to us. We value your trust and the time you took to bring this to our attention. Your perspective helps us remain focused on the standards of care and attentiveness that define our service. We hope to have the opportunity to welcome you again and provide a stay that meets your expectations in every respect. Greetings from Munich, Mersiha

Other web-users rate our hotel

  • 1,302 reviews 9.8/10 Location
  • 1,118 reviews 8.2/10 Room
  • 983 reviews 9.4/10 Service
  • 18 reviews 9.2/10 WiFi
  • 1,244 reviews 9.7/10 Breakfast
  • 421 reviews 9/10 Cleanliness
  • 321 reviews 8.6/10 Value
  • 120 reviews 8.8/10 Food

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