Mercure Hotel Munich Altstadt 3 stars

Customer review rating (ALL Rating) 4.7/5 1,360 reviews

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Mercure Hotel Munich Altstadt - Image 1
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Hotterstr. 4, 80331 MUNICH, Germany

Description

Hotel extras

  • Prime location - only a three-minute walk from the famous Marienplatz

  • Our extensive buffet breakfast is always included

  • Free minibar with juices, water, soft drinks and beer - refilled daily.

  • Free Sky entertainment (sport and movies)

  • Internet-connected PCs and free WLAN

Our accommodation(s)

Hotel location

Mercure Hotel Munich Altstadt

Hotterstr. 4
80331 MUNICH
Germany

GPS:48.13714, 11.571127

Telephone
Fax +49 89 23259127

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Our extensive buffet breakfast awaits you from 6:30am, with a vast selection of fresh food on offer. Late risers will appreciate the longer breakfast times at weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,360 reviews

Customer review rating 4.5/5

Kevin C. Solo - Confirmed reviews ALL

I only stayed one night but I was very happy with my choice of hotel, not least the helpful and welcoming reception staff.

Dear Guest, Thank you for sharing your feedback and for choosing Mercure Hotel Muenchen Altstadt for your stay. We are delighted to know that our central location near Marienplatz contributed positively to your visit. It is wonderful to hear that you found the accommodation to be of good quality and well-priced. Your recognition of our reception team’s warm and attentive service is especially appreciated. Providing welcoming hospitality and comfort is at the heart of our values, and comments like yours encourage our team to keep delivering the experience our guests expect. We hope your next stay will be longer so you can enjoy more time in Munich. We look forward to welcoming you again on your next visit. Greetings from Munich, Mersiha

Customer review rating 4.5/5

Eike W. B. Business - Confirmed reviews ALL

I especially liked the breakfast, cleanliness of the room, and friendly interaction with the service.

Dear Guest, Thank you for sharing your impressions of your stay at Mercure Hotel Muenchen Altstadt. We appreciate your kind words and are delighted to know your expectations were met. It is wonderful to hear that our breakfast stood out and that you found your room to be clean and comfortable. Our team is especially pleased that their friendly service contributed to a positive experience. Your feedback reflects the hospitality and attention to detail we strive to offer every guest. We are grateful for your recognition and look forward to continuing to provide a warm welcome and reliable comfort. We hope to have the pleasure of welcoming you again soon. Greetings from Munich, Mersiha

Customer review rating 1.5/5

Henrique M. Couples - Confirmed reviews ALL

My wife is pregnant, and having to use the ladder was horrible for us. They should have warned us in advance

Dear Guest, Thank you for sharing your feedback with us. We truly appreciate the time you took to describe your experience. We are sorry to learn that your stay did not meet expectations, and we understand how important comfort and ease of access are, especially for guests with specific needs. Our team strives to provide a seamless and considerate experience, and we regret that this was not reflected during your visit. Your comments regarding the condition and availability of the elevator and the impact on your stay are taken to heart. We aim to maintain a welcoming environment that supports all guests’ well-being, and we value insights that help us uphold these standards. We remain committed to delivering the level of hospitality that our guests anticipate and deserve. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you again and provide a more comfortable visit. Greetings from Munich, Mersiha

Customer review rating 4.5/5

Gregory J. F. Business - Confirmed reviews ALL

The staff in this hotel were great to deal with, all very polite. Although the room I stayed in was small, it was clean and comfortable, no complaints. The breakfast was the star of the stay though. The buffet was very nice, good coffee, and fresh orange juice (not to mention a honeycomb) ... delicious! This is also in a very nice location where fantastic restaurants and shopping are within 15 minutes walking.

Dear Guest, Thank you for sharing such a thoughtful review of your stay with us. We are delighted to know our team made a positive impression and that you found the room clean and comfortable. It is wonderful to hear that breakfast stood out for you, especially the buffet selection, coffee, fresh orange juice, and honeycomb. We are pleased that our location enhanced your visit with convenient access to dining and shopping. We appreciate your candor regarding room size and view, and we are glad that the comfort of the bed and the shower experience contributed to an enjoyable stay. Your feedback reinforces our focus on providing welcoming service and a well-maintained environment. We truly value your recommendation and hope to have the pleasure of welcoming you back for another excellent stay. Greetings from Munich, Mersiha

Customer review rating 5.0/5

Erik J. Business - Confirmed reviews ALL

Front desk staff was very welcoming. Room was clean and comfortable. Breakfast was outstanding. Thank you.

Dear Guest, Thank you for sharing such warm feedback and for awarding a perfect score. We are delighted to know that our central location contributed to a comfortable and convenient stay. It is wonderful to hear that our front desk team made you feel welcome from the moment you arrived. We are equally pleased that your room met your expectations for cleanliness and comfort. Your compliments on our breakfast are highly appreciated. Providing a high-quality start to the day is an important part of our service philosophy, and we are glad it stood out during your visit. We truly value your kind words and hope to have the pleasure of welcoming you back to Mercure Hotel Muenchen Altstadt. Greetings from Munich, Mersiha

Other web-users rate our hotel

  • 1,297 reviews 9.7/10 Location
  • 1,115 reviews 8.2/10 Room
  • 988 reviews 9.4/10 Service
  • 17 reviews 9.1/10 WiFi
  • 1,245 reviews 9.7/10 Breakfast
  • 420 reviews 9/10 Cleanliness
  • 323 reviews 8.6/10 Value
  • 120 reviews 8.7/10 Food

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