Mercure Hotel Munich Altstadt 3 stars

Customer review rating (ALL Rating) 4.7/5 1,335 reviews

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Description

Hotel extras

  • An ALLSAFE certified hotel

  • Our extensive buffet breakfast is always included

  • Free minibar with juices, water, soft drinks and beer - refilled daily.

  • Free Sky entertainment (sport and movies)

  • Internet-connected PCs and free WLAN

Our accommodation(s)

Hotel location

Mercure Hotel Munich Altstadt

Hotterstr. 4
80331 MUNICH
Germany

GPS:48.13714, 11.571127

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Our extensive buffet breakfast awaits you from 6:30am, with a vast selection of fresh food on offer. Late risers will appreciate the longer breakfast times at weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,335 reviews

TripAdvisor Rating  4.0/5  1,852 reviews

Certificate of excellence 2024

Great location

Customer review rating 5.0/5

Jayne Couples - Confirmed reviews ALL

Perfectly located. The breakfast was delicious. Great customer service.

Dear Jayne B., It's truly delightful to hear that you had an enjoyable city trip at our hotel. Your positive remarks about our breakfast buffet and the excellent location in the old town are indeed appreciated. It's our pleasure to provide a varied breakfast experience and we're glad you found it to your liking. Moreover, we're thrilled to know that our location played a significant role in making your trip more convenient. We look forward to hosting you again on your next city trip. Best wishes from Munich, Mersiha DURGUTOVIC

Mercure Munich 22-25 May

TripAdvisor rating 5.0/5

632terryw TripAdvisor review

Great location. : friendly staff , very good breakfast and free WiFi Clean room , comfortable beds. Heated towel rack was a surprise Offerred to pack us a lunch for our early flight out , the price was reasonable and I would recommend without any reservations about quality, not the fanciest but checks all the boxes

Dear 632terryw, Your kind comments are greatly appreciated. It's delightful to hear that you found our location favourable and enjoyed our breakfast spread. We're also glad you felt comfortable in our clean rooms and found the heated towel rack to be a pleasant surprise. It's heartening to know that our staff's friendliness contributed positively to your stay, and that our lunch packing service proved to be helpful for your early flight. It's our aim to provide a stay that's not just about luxury, but also about fulfilling all the necessary requirements for our guests' comfort. Your endorsement means a lot to us, and we hope you'll choose to stay with us again on your next visit to Munich. Best wishes from Munich, Mersiha DURGUTOVIC

Customer review rating 4.5/5

Gina S. Couples - Confirmed reviews ALL

arrival was easy and efficient. Departure equally satisfying.

Dear Gina s., It's wonderful to hear that you found your arrival and departure process efficient and satisfying. We strive to make every aspect of your stay as smooth as possible. Your suggestion regarding additional furniture in the second room is noted. We always value constructive feedback from our guests which helps us improve our facilities and services. Lastly, we're delighted that Angelica made a positive impact on your stay. Our front desk team, including Angelica, is committed to providing a welcoming and helpful service to all our guests. We hope to have the pleasure of welcoming you back at the Mercure Hotel Muenchen Altstadt in the near future. Best wishes from Munich, Mersiha DURGUTOVIC

Great location!

Customer review rating 4.0/5

Tom Families - Confirmed reviews ALL

Overall stay was excellent. Location was the best part - near Marienplatz and all the shops, restaurants, cafes, etc. The hotel was very clean and quiet, and the included daily breakfast was nice. My only complaint was that when taking a shower the water would go from normal temperature to burning hot and to freezing cold while showering. Even with that I would stay there again.

Dear Thomas P., Your feedback is greatly appreciated. It pleases us to hear that you found our hotel's location so convenient and enjoyed our daily breakfast. We're also delighted that you appreciated the cleanliness and tranquility of our establishment. Regarding the issue of water temperature inconsistency, we apologize for any inconvenience caused. We value your feedback and will ensure your comment is passed along to the relevant department. We are thrilled that despite this, you would consider staying with us again. We look forward to welcoming you back on your next visit to Munich. Best wishes from Munich, Mersiha DURGUTOVIC

Customer review rating 4.5/5

Mr B. Couples - Confirmed reviews ALL

Relaxing

Dear Haydn B., It's delightful to hear you found your stay at the Mercure Hotel Muenchen Altstadt to be relaxing. Our aim is to ensure that every guest experiences tranquility and peace during their time with us. Should you choose to visit Munich again, we would be honored to welcome you back for another serene stay. Best wishes from Munich, Mersiha DURGUTOVIC

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Other web-users rate our hotel

  • 1,147 reviews 9.7/10 Location
  • 1,019 reviews 8.4/10 Room
  • 959 reviews 9.3/10 Service
  • 34 reviews 8.3/10 WiFi
  • 1,106 reviews 9.8/10 Breakfast
  • 347 reviews 9/10 Cleanliness
  • 283 reviews 9/10 Value
  • 130 reviews 8.4/10 Food

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