Mercure Hotel Munich Altstadt 3 stars

Customer review rating (ALL Rating) 4.7/5 1,366 reviews

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Mercure Hotel Munich Altstadt - Image 1
Mercure Hotel Munich Altstadt - Image 2
Mercure Hotel Munich Altstadt - Image 3
Mercure Hotel Munich Altstadt - Image 4
Hotterstr. 4, 80331 MUNICH, Germany

Description

Hotel extras

  • Prime location - only a three-minute walk from the famous Marienplatz

  • Our extensive buffet breakfast is always included

  • Free minibar with juices, water, soft drinks and beer - refilled daily.

  • Free Sky entertainment (sport and movies)

  • Internet-connected PCs and free WLAN

Our accommodation(s)

Hotel location

Mercure Hotel Munich Altstadt

Hotterstr. 4
80331 MUNICH
Germany

GPS:48.13714, 11.571127

Telephone
Fax +49 89 23259127

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Our extensive buffet breakfast awaits you from 6:30am, with a vast selection of fresh food on offer. Late risers will appreciate the longer breakfast times at weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,366 reviews

Customer review rating 2.0/5

Nathan E. Business - Confirmed reviews ALL

The hotel was great but unfortunately the building work happening when I was staying distrurbed a good night's sleep. I wish I had been informed it was happening before I booked as I was in Munich for work and would have booked something quieter if I had known.

Customer review rating 3.5/5

Joseph H. Couples - Confirmed reviews ALL

We stay at Accor properties often and we were in this Mercure in room 601 for 7 days. The location was terrific and we enjoyed the nice breakfast buffet and the all-day coffee bar, and the staff was very good. However, the room reminded me that I often think those who design and furnish hotel rooms should be made to spend a few nights there. There were almost no shelves or drawers for our things, the closet was inadequate for hanging much, there were very few horizontal surfaces where we could just put things, the desk was tiny and stuck in a dormer window and half its was surface was taken up by the coffee tray. The bathroom door was difficult to latch shut from the inside. The bathroom sink suffered from a classic problem: the faucet doesn't extend into the sink far at all, so washing your hands produces splashing and because the surface behind the sink is a hump, splashed water runs down to soak anything on the very small flat counter space on either side of the sink. And, of course, the ceiling is very sloped all along one side of the room, and it's easy to hit your head or scrape your shoulder. The ceiling openings for the two dormer windows offer particularly nasty edges for banging and cutting your head - perhaps vinyl edge protectors here would reduce the damage. To be fair, we were warned about the sloped ceiling and avoided injury most of the time. Finally, there are 4-5 steps up to get into lobby from the street and you have to carry your bags - there's no ramp and no assistance from staff so be prepared if you pack a lot. To summarize, we were disappointed but not enough to change hotels or (having unpacked) rooms. Would we stay there again? Maybe but not in that room. Good luck!

Customer review rating 4.0/5

Garrett H. Couples - Confirmed reviews ALL

Hotel was in a good area within walking distance to a lot and close to a U-bahn station. Rooms were clean and breakfast was good. The room was warm and difficult to cool down. The alley for the front door was a little dangerous since the sidewalk was closed and cars sped down it.

Customer review rating 0.5/5

Fabio A. Solo - Confirmed reviews ALL

I had to change my date due to the flights change because Middle East conflict and got a cold answer saying just no. I asked to increase one night and move the first one to 2 days earlier and the answer was still a cold no. So I chose a different hotel. I lost the money and you lost a client. Funny thing is that all other hotels I had booked were helpful and ignored their policies showing understanding of the situation.

Customer review rating 4.0/5

Andrea P. Friends - Confirmed reviews ALL

We were disapointed that we hadn't been warned that a renovation was ongoing. Fortunately it was Easter weekend so there was no noise. The staff was efficient but not friendly or helpful. Very brusk. The lack of a bar or relax area (the lobby is too steril to be relaxing) was disappointing. Great location and the renovated room was nice if a bit ackward under the eves - despite there being plenty of room the bed was too close to the ceiling and I hit my head several times.

Other web-users rate our hotel

  • 1,285 reviews 9.7/10 Location
  • 1,099 reviews 8.3/10 Room
  • 981 reviews 9.4/10 Service
  • 16 reviews 8.8/10 WiFi
  • 1,219 reviews 9.8/10 Breakfast
  • 547 reviews 6.7/10 Comfort
  • 424 reviews 9.1/10 Cleanliness
  • 316 reviews 8.6/10 Value

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