Mercure Hotel Munich Altstadt 3 stars

Customer review rating (ALL Rating) 4.5/5 947 reviews

ALLSAFE approved hotel

Information message

Mercure Hotel Munich Altstadt
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+ 16 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Our extensive buffet breakfast is always included

  • Free minibar with juices, water, soft drinks and beer - refilled daily.

  • Free Sky entertainment (sport and movies)

  • Internet-connected PCs and free WLAN

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Munich Altstadt

Hotterstr. 4
80331 munich
germany

Fax: (+49)89/23259127

Check-in from 15h00

Check out up to 12h00

  • BUS:  52,132 am Marienplatz (350m)

  • U-BAHN/SUBWAY:  U1,U2,U3,U6 U7,U8 am SENDLINGER TOR (550m)

  • U-BAHN/SUBWAY.:  U4,U5 am KARLSPLATZ (Stachus) (600m)

  • U-BAHN/SUBWAY::  U3,U6 am MARIENPLATZ (350m)

  • NACHT/NIGHT:  N16,N27,N40 N41,N45 am SENDLINGER TOR (600m)

  • S-BAHN:  S1-S8 am MARIENPLATZ (350m)

  • TRAM:  16,17,18,27,28 am SENDLINGER TOR (600m)

  • TRAM.:  20,21,22 am KARLSPLATZ (Stachus) (600m)

  • By plane

    FLUGHAFEN AUGSBURG At 85km / 52.82 miles

  • By plane

    FLUGHAFEN SALZBURG At 135km / 83.89 miles

  • By plane

    MUNICH FJS AIRPORT At 38km / 23.61 miles

  • By car

    RAMERSDORF At 7km / 4.35 miles

  • By car

    SCHWABING At 5km / 3.11 miles

  • By car

    SENDLING At 7km / 4.35 miles

  • By train

    HAUPTBAHNHOF At 0.8km / 0.5 miles

  • By train

    OSTBAHNHOF At 2km / 1.24 miles

GPS:48.13714, 11.571127

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast

Non contractual photo

Our accommodation(s)

The non-smoking hotel of Mercure in Munich Altstadt offers standard rooms with single or double beds and twin beds. Comfort rooms have double or queen size beds. Enjoy the view from the superior suite the Frauenkirche. All 80 rooms are air conditioned and have free WIFI. Children aged up to 4 years can stay in their parents' room for free. A crib is available on request. Your pet is also welcome (charge: EUR 13 per night).

Our guest reviews for
Mercure Hotel Munich Altstadt

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

947 reviews

TripAdvisor Rating 4.0/5

1,747 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent location

Customer review rating 4.0/5

Kc9093 Couples - 12/01/2022 Confirmed reviews ALL

Great location right next to Marienplatz. Really good breakfast, too. Our room was on the top floor and the low slanted ceilings were dangerous. Both of us smacked our heads walking to the toilet. We also paid extra for a queen bed to avoid sleeping in two twins pushed together, but were put in a room with a bed that was smaller than a double and definitely not a queen. When we asked to be moved, we got a room with two twins pushed together, which was better than the first room, but still had to pay for the queen we never got. The staff was kind and helpful. Overall, I would stay again for the location and the breakfast.

Well located

Customer review rating 5.0/5

Adrian G. Families - 31/12/2021 Confirmed reviews ALL

I like the facilities at your hotel.

goof location and great breakfast

TripAdvisor rating 5.0/5

gurhan33 21/12/2021 TripAdvisor review

well this is our second stay here and both stays we booked comfort room which is more or less suit only difference is queen bed instead of king. location is great within foot steps you are in Marian Platz . one thing is unforgettable breakfast like 5 star hotel even better than Kempinski . As a bottom line this hotel is our second adress in Munich to stay whenever we visit there

Customer review rating 4.5/5

Anonymous Business - 02/11/2021 Confirmed reviews ALL

I really liked: the very robust WIFI, a coffee machine that was available all day and the breakfast buffet

Good location

Customer review rating 4.0/5

Andrew C. Solo - 21/10/2021 Confirmed reviews ALL

I was in a newly renovated room. The room would have been better with a second seat and more thought to where guests could store things e.g. there were no drawers, only a locker at floor level underneath the wardrobe. Facilities in the room were good, including a fridge with soft drinks that was topped up for free each day. The breakfast is great. You are able to use the coffee machine at anytime during the day. The hotel is centrally located.

Nice location, good and rich breakfast, friendly hotel team

Customer review rating 4.0/5

Anonymous Business - 16/10/2021 Confirmed reviews ALL

Satisfied, I prefer to book when available.

Friendly staff, good hotel

Customer review rating 4.5/5

K. Families - 15/10/2021 Confirmed reviews ALL

Staff were very friendly and helpful, both at reception (Ms Durgowitz? and all the others) and in the breakfast room. Rooms are spacious, clean, pleasant. Liked the free minibar and the free coffee facilites. Excellent location. Very good breakfast choices and quality of food/drinks. Very clean everywhere, including common areas.

Good Location, Not happy with Breakfast choices

Customer review rating 3.5/5

Mukesh Business - 14/10/2021 Confirmed reviews ALL

For vegetarians, who do not eat even Egg, there are no good choices during breakfast... cannot keep on eating bread and cheese.

Excellent location in old Munich

TripAdvisor rating 4.0/5

Claude G 08/10/2021 TripAdvisor review

Although it’s a bit hard to find, this hotel is in an excellent location. As in all Accor hotel, the rooms are clean, the staff vey courteous and helpful. Even though it’s downtown, the roms are very quiet, absolutely no street noise. The only issue we had is that it had no internet when we were there. The staff could not tell us when it would be fixed so they immediately offered to put us up in another Mercure. The other Mercure was more luxurious but the location was not as convenient at the Mercure Altsadt.

Good location, mediocre hotel

Customer review rating 2.5/5

Matthias E. Families - 07/10/2021 Confirmed reviews ALL

breakfast pretty basic, staff not too friendly, stupid regulations with gloves at breakfast, room with zero charmr

Excellen!

Customer review rating 5.0/5

Robert M. Couples - 06/10/2021 Confirmed reviews ALL

Friendly and helpful reception, very clean and comfortable room, perfect location, excellent service and assortment at breakfast.

Top!

TripAdvisor rating 5.0/5

emieur Solo travel - 21/10/2020 TripAdvisor review

Top! I know why I always prefer Accor! I can expect a certain standard and I am almost never dissappointed! I highly recommand this hotel! The rooms are nice and cklean, the Staff really nice and accommodating!

Dear guest, Thank you for staying at Mercure Hotel Munich Alstadt and for sharing your fantastic comment on your recent visit to our hotel. I am delighted to learn how much you enjoyed your stay. I am looking forward to the pleasure of welcoming you again soon. Best regards Nonthiya BUAUBOL -Front Office-

More than 3star hotel

TripAdvisor rating 5.0/5

lora2626794 15/09/2020 TripAdvisor review

Great location in the center of the old town, excellent breakfast with fresh orange juice and salmon .Comfortable bed and pillows. Nice service . Protecting of Covid -19 on a higher level It’s just earth for this money.

Dear guest, Wow!! Thank you so much for this amazing review. It is our first priority that our guests feel comfortable and welcome. The colleagues in breakfast, housekeeping and reception do their best every day to make the stay of our guests as pleasant as possible. We hope to welcome you back soon. Nonthiya BUAUBOL -Front Office-

Great Hotel. I would recommend this Hotel to everyone.

TripAdvisor rating 5.0/5

frajhns Couples - 13/08/2020 TripAdvisor review

My wife and I stayed 4 nights and we had a great room. The first Hotel that I have ever stayed in that had a ice cold mini bar. The employees were very friendly and courteous. Rooms were clean and the bed was comfortable.

Dear guest, Wow!! Thank you so much for this amazing review. It is our first priority that our guests feel comfortable and welcome. I am delighted to learn how much you enjoyed your stay. We are looking forward to the pleasure of welcoming you again soon. Nonthiya BUAUBOL -Front Office-

A fairly good hotel in central Munich

TripAdvisor rating 4.0/5

Giampiero L Solo travel - 23/07/2020 TripAdvisor review

Nice and competent staff, good welcome. Rooms are modest, but good enough for a 3 stars hotel. Breakfast was ok, but quite uncomfortable due to Covid emergency. All in all a good choice for a short stay.

Dear guest, Thank you for the positive and constructive feedback. I am very pleased that you enjoyed your stay with us even with some legal safety requirements. We are looking forward to the pleasure of welcoming you again soon. Nonthiya BUAUBOL -Front Office-
Customer review rating 5.0/5

William J. Couples - 08/07/2020 Confirmed reviews ALL

Very nice, very clean, very comfortable, people were very nice. We recommend it highly

Hotel Mercure Munich Altstadt

TripAdvisor rating 5.0/5

gordanatzgc7874 Business - 27/02/2020 TripAdvisor review

he hotel is in a great location. I took the room downstairs, which was modernly decorated, very clean and quiet. The staff is very friendly, the breakfast is excellent and very varied, and the mini bar is free of charge daily. The hotel has no additional facilities, but everything is compensated for by the excellent location in the city center. We also managed to park our car in the small parking garage below the hotel. Great choice, we will definitely be back again!

Dear guest, Thank you so much for this wonderful review. It is our first priority that our guests feel comfortable and welcome. I am delighted to learn how much you enjoyed your stay. We are looking forward to the pleasure of welcoming you again soon. Nonthiya BUAUBOL -Front Office-

Good hotel

TripAdvisor rating 4.0/5

sammantoufe Business - 20/02/2020 TripAdvisor review

The only problem was 2 clients accidently coming into my room at night as u was sleeping. Apparently it was a check-in mishap. Was quite freaky so i couldn't sleep well that evening because of this...

My stay at the Mercure Munich Alstadt

TripAdvisor rating 3.0/5

Global61805607062 01/02/2020 TripAdvisor review

I complained about the shower in the bathroom which was not working properly. The water temperature was hot then cold, hot, cold, hot, cold,... and taking a shower is impossible. The reception was not helpful at all and insisted that nothing can be done until tomorrow but no action was taken the next day. My booking was for two rooms (4 adults) and I asked for a late checkout at 1pm instead of 12 noon. On checking out, I was told in a rudely by the receptionist that I did not ask for late check out for 2 rooms. This may be a small misunderstanding but she made it sound like I have caused a big inconvenience. I will not stay in the hotel again in my next trip to Munich and do not recommend it to my colleagues.

Dear Global61805607062, many thanks for your review. We used the time during COVID and cleaned the whole water lines in the hotel. The low water pressure is now solved. We are very sorry about the behave of the front desk staff, will make sure that I will speak to my colleagues. Hope you had a safe journey. Best regards, Matthias FISCHER -General Manager-

in the heart of munich

TripAdvisor rating 4.0/5

rfleaca Family - 17/01/2020 TripAdvisor review

Great location, amazing for the price, very nice staff, breakfast very good and various, nice ambiance. Free minibar :) The only negative is that the bathroom is a little "tired", the bathtub (used for shower) did not drain properly, she shower hose itself have some leakage, so half of the water you use to wash yourself is lost. Overall, It is a worth to stay hotel

Dear guest, Thank you so much for this great review. It is our first priority that our guests feel comfortable and welcome. We will gladly take your criticism regarding the bathrooms seriously and will check it. We are looking forward to the pleasure of welcoming you again soon. Nonthiya BUAUBOL -Front Office-

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