Mercure Hotel Munich Olympiapark 3 stars

Customer review rating (ALL Rating) 4.4/5 782 reviews

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Description

Hotel extras

  • You can reach your event or concert at the Munich Olympiapark in just 5 minutes

  • 15 minutes from Munich city center.

  • A good night's sleep guaranteed thanks to the latest sleep concept - Mercure Great Bed

  • Fully renovated in 2018

  • Charming atmosphere in a historic building

Our accommodation(s)

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Hotel location

Mercure Hotel Munich Olympiapark

Leonrodstrasse 79
80636 MUNICH
Germany

GPS:48.158507, 11.545118

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

OLYMPBAR

The "Olympbar" has Wi-Fi access and seating for 16 people. A popular meeting place at any time of the day or night, it is the perfect spot to wind down after a long day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  782 reviews

TripAdvisor Rating  4.0/5  726 reviews

Wifi not working for 4 days

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

All would have been nice but the wifi on the 4th floor was not working during our entire stay despite me and my partner mentioning it at the reception at separate instances. We were assured it will be fixed, it wasn't. We were given alternative wifi connection which however wasn't available (our room was probably too far in the corner to catch this wifi). The whole situation was very inconvenient and I was very lucky I did not have any urgent business related issue to resolve.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Stephanie Maass General Manager

Adequate

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Adequate small rooms, as described. Convenient to transport. Reasonable price for what it is, in Munich. Woeful internet, especially on upper floors where it is non-existent.

Disappointed

Customer review rating 1.0/5

Angie G. Friends - Confirmed reviews ALL

I always choose this hotel for my stay in Munich, usually I receive good attention but this time since the reception the guy at front desk was not attentive and nice, he made a mistake and charge me more, when I asked for clarification his attitude was to nagging me and saying it was due breakfast when my reservation was already including breakfast, he finally understood the mistake and refund the money. At the room there was hand soap and not enough shampoo and body wash, I advise about this to the same guy at the front desk and he said he was going to provide it but this never happened during my 5 day satay. I asked if possible for a two bed room he said it was not possible as the locks for those rooms were going to be changed, and I understood however during my stay I was shocked that the lock on my room was changed, meaning that strange people had access to my room where my belongings were, not to mention that the two bed bedroom was denied to my due this reason. The duvet blanket cover was teared with a big hole, something that has never happened to me on any of the Accor hotels I've stayed. The experience with breakfast was also very upsetting, on Sunday they run off food and lots of people was very annoyed by this, the management was unable to solve this situation in a positive way and there was no apology offered to any of the guests. The following days the offering on food was also low and I know it because I sated on this hotel in August and my experience was completely different. The last day I had breakfast the food was not renewed or brought warm bread or sausages and then we saw when staff was going to eat and they brought food for themselves, but warm and more, so imagine my shock when I am the customer and there is no enough quality food for us but the employees decide to bring it for themselves. I think you need to pay attention to who is running this hotel and customer service must urgently be improved.

Quiet, cozy hotel

Customer review rating 4.5/5

Andrew Couples - Confirmed reviews ALL

All good, would have appreciated like before, free courtesy Gluewhein near front desk during Christmas🎄Market season...

Dear Andrew H., We very much appreciate your comments regarding your stay at the Mercure Hotel Muenchen am Olympiapark. Thank you for sharing your experience, and we hope to welcome you back some day. Sincerely, Stephanie Maaß General Manager

There exists room for improvement in cleaning

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Floor in front of elevator was sticky (on two days same area). Carpet in room was unhygienic. I was missing a cleaning service.

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Other web-users rate our hotel

  • 350 reviews 8.5/10 Location
  • 549 reviews 6.3/10 Room
  • 445 reviews 9/10 Service
  • 10 reviews 5.8/10 WiFi
  • 236 reviews 7.6/10 Breakfast
  • 203 reviews 7.6/10 Cleanliness
  • 105 reviews 4.8/10 Value

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