Hi I will like to give a big shout out to one of the best customer service officer (Mr Amir) for my Europe trip Amir always greeted me with a smile, explain the procedure about hotel stay, assisted me in requests Always so polite and helpful Thank You

Quiet, clean, and comfortable for a good night sleep.

The staff were great, really friendly and couldn’t have been more helpful, a credit to your company.

The receptionists have always tried to solve problems (in booking) and in making my stay at the hotel comfortable. The only point is that the hotel is far from the center and also from public transport; there is no parking available around the hotel and the hotel itself has only a few parking spaces that you can book (before arrival). Another important point is the absence of a restaurant, forcing you to go out in the cold or to use a taxi to go downtown

The location is really nice, the hotel has been renovated since our last visit and the best part is that this is the only hotel, where all the people at the reception are super nice and helpful! :)

Easy to get to, close to Olympic Park

After 555 days away from travel, a warm welcome back at my fav little hotel. Friendly staff made the stay a memorable one. Looking forward to many returns.

5min walk to tram station. Staffs were readily available, room was very clean. Shower was somewhat on smaller end, but everything worked just as expected. Would definitely recommend to any friends if they are visitng Munich in the future.

Clean room and bathroom, comfortable bed, polite personnel.

Very friendly front desk, but the Hotel could use some modernization.

Room was spotless and just what we needed. Great location.

Hotel is easy to reach on the 20 or 21 tram services from the main station with an approximate 4-5 minute walk. Room was fine and clean - bathroom somewhat small. Bed comfortable and clean. Staff extremely friendly and helpful. Nice hotel.

Oral directions to the parking are wrong. They say you need to enter a "pink building" (no number or any other guideline) at the right, while it is on the left after you clearly said where you are coming from (driving in from the other side is extremely unlikely due to a lot of one way streets). While you e-mailed certain (health) related problems a week earlier and they acknowledge receiving the e-mail after I complained, the staff couldn't/didn't do one thing to help. Then at breakfast, there is absolutely NO information on allergens (not even the name of what they serve in most of the buffet, let alone allergens), they make certain (they hope) 'trendy ready made' mixtures, making it unsuitable for a lot of people. The basic ingredients for their mixture are unavailable at the buffet. This hotel caters only to healthy customers. If you have any allergies/intolerances, DON'T book a breakfast - a waste of your money. In Privilege rooms there isn't even a fridge ... No choice of pillows etc. Hardly a Privilege room at all, so don't pay for the upgrade.

My mate and I stayed at the Mercure primarily because of its proximity to the Tollwood Festival. Truth be known, it really was convenient to eertything given access to the tram into town and to the U-Bahn. I was a little concerned with noise but this soon dissipated due to the excellent double glazing that blocked everything out. The room was spotless, the bed comfortable an the service really of a high standard. And the themed room decorations made it feel less like a hotel and more like a welcoming and homely place to stay. Highly recommend it.

距离火车站10分钟ubahn，交通算便利。房间还不错，浴室略旧，有宜必思的感觉。但价格十分便宜，美居品牌也在宜必思之上。总体性价比很高，推荐！The Hotel is 10 minutes Ubahn from the train station and the traffic is convenient. The room was ok, the bathroom was a little old and had an ibis feeling. But the price is very cheap, and the Mercure brand is also above ibis. Overall cost-effective, recommended!