Mercure Hotel Munich Olympiapark 3 stars

Customer review rating (ALL Rating) 4.4/5 804 reviews

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Mercure Hotel Munich Olympiapark - Image 1
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Leonrodstrasse 79, 80636 MUNICH, Germany

Description

Hotel extras

  • You can reach your event or concert at the Munich Olympiapark in just 5 minutes

  • 15 minutes from Munich city center.

  • A good night's sleep guaranteed thanks to the latest sleep concept - Mercure Great Bed

  • SAP Garden - Munich's modern arena for ice hockey & basketball games - is 2 km away

  • Charming atmosphere in a historic building

Our accommodation(s)

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Hotel location

Mercure Hotel Munich Olympiapark

Leonrodstrasse 79
80636 MUNICH
Germany

GPS:48.158507, 11.545118

Telephone
Fax +49 89 12686459

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

OLYMPBAR

The Olympbar has Wi-Fi access and seating for 16 people. A popular meeting place at any time of the day or night, it is the perfect spot to wind down after a long day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  804 reviews

Customer review rating 5.0/5

Karen T. Couples - Confirmed reviews ALL

All of the staff in the hotel were incredibly helpful and friendly. Any queries I had were answered quickly and they were happy to arrange my airport transfer. The room was larger than I expected with a very comfortable bed - the robes and slippers were a lovely touch! It was lovely to have a complimentary tea, coffee and water in the room. The bathroom was very small though, but it did have the most beautiful selection of soap, shampoo and body lotions. The hotel bar had a good selection of drinks at reasonable prices with a very relaxing atmosphere. The hotel was very quiet despite being on a main road and has a tram stop a short walk away with links into the city centre. I can highly recommend the bakery next door as well as the Indian across the street! We would definitely choose to stay here again when we're next in Munich.

Dear Karen, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hotel Muenchen am Olympiapark. We are delighted to hear that you found our location convenient and that our staff made a positive impression with their helpfulness and friendliness. It is gratifying to know that you enjoyed the comfort of your room and appreciated the amenities provided. We acknowledge your comments regarding the size of the bathroom, and we appreciate your understanding as we strive to maintain a balance between comfort and practicality in our accommodations. Your compliments about the hotel bar and the relaxing atmosphere are also greatly appreciated. We look forward to welcoming you back during your next visit to Munich, and we thank you for your recommendation of our neighboring establishments. Best regards, Mercure Hotel Muenchen am Olympiapark

Customer review rating 3.5/5

Zhi X. A. C. Families - Confirmed reviews ALL

Clean hotel. Friendly staff. Somehow equipped with very very small shower space. Do expect knock here and there during shower.

Dear Mercure Guest, Thank you for your feedback. We appreciate your positive remarks about our cleanliness and staff. However, we regret that the shower space did not meet your expectations. Your comments are valuable as we strive to enhance our guest experience. Goodbye, Mercure Hotel Muenchen am Olympiapark

Customer review rating 4.5/5

Melissa R. Solo - Confirmed reviews ALL

Staff are professional, friendly and attentative . Only thing is that the pillows are too soft which give me a stiff neck. I could not find any English channels, like bbc or skynews or news channels like tagesschau.

Dear Melissa, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciate our staff's professionalism and attentiveness. We take note of your concerns regarding the pillows and the availability of English channels, as guest comfort and entertainment are important to us. We look forward to welcoming you back on your next visit. Best regards, Mercure Hotel Muenchen am Olympiapark

Customer review rating 2.0/5

Siriwat Y. Couples - Confirmed reviews ALL

There was only one bottle of water provided for the whole 4 night stay. When asked the front, we were told that any extra ones need to be purchased, which was shocking considering the number of nights for this booking. After the first night, we hang the door with "no cleaning" to get extra ALL points, but the room was cleaned anyway and the points were not given. On the last night, the toilet flush was broken and keep flushing, in which I contacted the front but was informed that the mechanic was not available and the hotel was fully booked, so we ended up with water noise throungout the whole night. The personnel were friendly, especially the thai lady.

Dear Siriwat, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your recognition of our service-oriented staff. However, I regret to hear that your experience did not meet your expectations in several areas. Regarding the provision of water, it is our standard policy to supply one complimentary bottle per stay. Additional bottles can be purchased, and I understand how this may have been unexpected during your four-night visit. Concerning the housekeeping situation, we appreciate your efforts to earn extra loyalty points by opting out of cleaning; however, our team must ensure the cleanliness of our rooms. I apologize for the inconvenience caused by the toilet issue; it is unfortunate that our maintenance team was unavailable during your stay. We value your feedback, as it helps us enhance our services for future guests. Thank you once again for your comments. Best regards, Mercure Hotel Muenchen am Olympiapark

Customer review rating 4.5/5

Shirley A. Couples - Confirmed reviews ALL

Arrived early & was able to checkin early, this was greatly appreciated so that we could get to the Christmas markets. Room was satisfactory for our two night stay, the bed was extremely comfortable. Tram stop located nearby. We had breakfast on one morning only, this cost €22 per person there was plenty of choice & good quality

Dear Shirley A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated the early check-in, comfortable bed, and the convenient location near the tram stop. It is wonderful to know that you enjoyed the breakfast options and quality. We hope to welcome you back on your next visit to Munich. Best regards, Mercure Hotel Muenchen am Olympiapark

Other web-users rate our hotel

  • 329 reviews 9/10 Location
  • 501 reviews 6.4/10 Room
  • 375 reviews 9/10 Service
  • 12 reviews 6.2/10 WiFi
  • 272 reviews 5/10 Comfort
  • 198 reviews 7.9/10 Cleanliness
  • 167 reviews 7.5/10 Breakfast

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