25hours Hotel Munich The Royal Bavarian

TripAdvisor rating 4.5/5 877 reviews

25hours Hotel Munich The Royal Bavarian - Image 1
25hours Hotel Munich The Royal Bavarian - Image 2
25hours Hotel Munich The Royal Bavarian - Image 3
25hours Hotel Munich The Royal Bavarian - Image 4
Bahnhofplatz 1, 80335 MUNICH, Germany

Description

Hotel extras

  • Restaurant NENI

  • Boilerman Bar

  • Free sauna

  • Free fitness room

  • Free high-speed WIFI

Our accommodation(s)

Hotel location

25hours Hotel Munich The Royal Bavarian

Bahnhofplatz 1
80335 MUNICH
Germany

GPS:48.139724, 11.561639

Telephone
Fax +49 89 904001555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

NENI

At NENI the dishes are served directly in pots or placed on the table in a piece of parchment. That way everyone is invited to sample them. An eclectic brand of oriental cuisine, coupled with regional influences, is served.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  877 reviews

Certificate of excellence 2023

Near Train Station

TripAdvisor rating 3.0/5

Jennh0 Solo travel - TripAdvisor review

It is a quirky hotel, as most have shared. I only had less than 24 hours to spend in Munich; hence, the hotel is perfect for its location just across the street from the Munich train station. Marienplatz is only less than 15 minutes walk away! The only complaint is that I am not used to the theme of the decor, and the corridor leading to the rooms is quite dark for personal comfort. The room could be brighter, but unfortunately, one of the lights next to the bedside was faulty. Despite that, the room is generally clean and suitable for one night in a great location!

Dear Jennh0, Thank you for sharing your experience with us! We're pleased to hear that our hotel's quirky charm and convenient location near the Munich train station made it an ideal choice for your brief stay. We apologize if the decor wasn't to your liking. We strive to create a unique atmosphere with our decor, understanding that we may not cater to every taste. And we're sorry to hear about the faulty light next to the bedside, and we'll address this issue promptly to ensure that such inconveniences are minimized in the future. Despite these concerns, we're glad that you found the room generally clean and suitable for a one-night stay. We value your input, and it's important for us to know how we can enhance our guests' experiences. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more extended visit in the future. Best regards, Monique Lehmann Guest Relation Supervisor

Style over comfort, bring your earplugs

TripAdvisor rating 2.0/5

ubw TripAdvisor review

We staid at the Royal Bavarian for a weekend in December. My husband is a fan of the 25hours hotels so he booked this one confident we would have a good time. Unfortunately our experience was less than excellent. The first room we were shown was right next to a busy doorway. The second was further along but also overlooked the main train station, currently a big building site. In a hotel in this location I would have expected excellent noise insulation. Instead we could hear every tram running through the night. But the biggest problem was the Boilerroom bar, which played really loud music on both nights. The bar is open plan with the reception area and the sound could be heard throughout the hotel until well into the early hours. The minimum I expect from a hotel in this price range is a good night's sleep, sadly that was not the case here. After we complained at reception we were told that most guests seem to be okay with the noise levels. Room was okay, a little dark and dusty in places. Nowhere to sit apart from the desk chair. Lots of merchandise items that you can buy in the shop. Bed comfy but pillows floppy. Unlike the 25hours hotels in Hamburg and Cologne the hotel has no hangout areas, you have to go to the bar or restaurant. We won't be returning on our next visit to Munich.

Dear ubw, Thank you for taking the time to share your feedback regarding your recent stay at 25hours Hotel Munich The Royal Bavarian. We are truly sorry to hear that your experience fell short of your expectations. We apologize for the inconvenience caused by the noise issues you encountered during your stay. We understand how important a good night's sleep is. As you can see, we tried immediately to give you another room, which suits you better. And of course, if you let us know during the reservation that you need a quiet room, we are happy to assign you one. Furthermore, we apologize for the lack of hangout areas in our hotel. Maybe I can specify, that a part of our Boilerman Bar is actually our hangout area until 6 pm, when the Bar opens. Hotel guests can have free water, Wifi and places to work here. We appreciate your feedback regarding the cleanliness and comfort of the room. Once again, we apologize for any inconvenience caused during your stay. We appreciate your husband's loyalty to 25hours hotels, and we regret that we were not able to meet your expectations on this occasion. Should you give us another chance in the future, we would be more than happy to welcome you back and provide you with a more enjoyable experience. Kind regards David Schad Operations Manager

Great breakfast, an armchair in the room would have been nice

TripAdvisor rating 3.0/5

Juker-Brx Families - TripAdvisor review

Outstanding breakfast with very attentive and friendly people. vast offer of tea, freshly made coffees served at the table, egg dishes freshly prepared, a great selection of cheese, jam, bread and pastries. The room - we had an upgrade and 2 rooms of the largest category. One was nice, only a bit gloomy. This room would get 4* from me, one down for the poor light. The other was wheel chair friendly. It had only one very cranky chair. The second person has to sit on the bed. It also had very poor lighting, impossible to read unless you were super close to the bedside table lamp. The bathroom is enormous and when you shower it is difficult to avoid that it floods entirely. I have seen this problem solved already, it is possible to design a wheelchair friendly bathroom that is not flooded entirely when you take a shower. The fridge was in a cupboard so small that the fridge heated itself, inside and outside. When we opened the cabinet door it could cool, too. We talked to the reception about this, but two different persons were diffusive and did not take our concerns seriously. I think that it is not a good standard to have only one chair in a room for 2. And I think you should mention that it is a special room when you give guests the key. It would have given me a chance to ask for a different room before I had moved all my baggage in and had the other room installed. They offered to switch rooms, but as we were 4 we did not want to be in far away from each other.

Dear Juker-Brx, Thank you for taking the time to provide us with your detailed feedback on your recent experience at our property. We are delighted to hear that you enjoyed our excellent breakfast service and the attentive and friendly staff. We appreciate your positive comments about the wide selection of teas, freshly brewed coffees, and the variety of egg dishes, cheeses, jams, breads, and pastries. We sincerely apologize for the problems you experienced with the rooms, especially the lighting and seating. Your feedback is invaluable and we take it seriously as we strive to provide a comfortable and welcoming stay for all our guests. Regarding the room with poor lighting and limited seating, we regret any inconvenience this may have caused. We understand the importance of well-lit and comfortable accommodations. Your comments about the wheelchair-accessible room are noted and we will look into ways to improve the design to prevent problems such as bathroom flooding during showers. In addition, we appreciate your input regarding the placement of the refrigerator and will review the situation to ensure a more optimal setup. We apologize for the lack of communication at the front desk and assure you that we will work with our team to ensure a more responsive and effective solution in the future. Your suggestion about mentioning the specifics of the room at the time of key distribution is valuable, and we will certainly consider implementing such a practice to better meet our guests' expectations. We understand your reluctance to change rooms due to your desire to remain close to your group of four. We appreciate your patience and cooperation in this matter. Your feedback helps us improve, and we hope to welcome you back in the future for an even more exceptional experience. Warm regards, David Schad Operations Manager

Wouldn’t recommend. Ok, not worth the price.

TripAdvisor rating 3.0/5

aussiegirl080 TripAdvisor review

This was my first stay in a 25 Hours Hotel which I booked as I’m an Accor member. First impression is it is difficult to access, with narrow stairs only on entry and having to weave through large numbers of people standing outside smoking. The sign to reception (on the first floor so accessed via a lift) is tiny and high on the wall and the hall area is dark (like much of the hotel). Check in was efficient. Unfortunately the rooms are definitely more fashion over function. There is no luggage rack and a tiny half wardrobe space with a door that doesn’t stay open. Otherwise you can trendily hang your clothes on the wall in strange belts. The rooms are dark and my room had a curtain which hung down almost touching one side of the bed, so if you slept on that side you either have to duck under the curtain or get into bed on the opposite side. The bed was comfortable and the room quiet. Service was overall poor - I called reception to ask for non-feather pillows as I get contact dermatitis and the lady said she would “see what she could do”. Of course nothing was done and I slept on a rolled up towel. The next day I spoke to the housekeeper, who despite speaking no English managed to replace my pillows in about 2 minutes. He was fantastic and the only helpful person I encountered. There is a restaurant pick up service instead of room service but the 3 times I tried to call, no one answered. I went down to the restaurant to place an order, but despite it being 8pm I could not get anyone to serve me. I have up and went elsewhere. The bathroom had a strange window on the outside which could be opened, which again seemed very non-functional. The location is good for the station and main part of town. Personally I don’t think the hotel good value, based on overall service and facilities. I would not stay here again (and I have cancelled a future 25 hours hotel reservation after this stay). I offered to give feedback on check out, after being door knocked twice to leave prior to check out time of 12 (11:15 and 11:30am) but was told “we don’t need that”.

Dear aussiegirl080, Thank you for sharing your experience with us. We appreciate your detailed feedback and regret to hear that your stay fell short of expectations. We apologize for the inconvenience you faced in accessing the hotel and navigating through the narrow stairs. Your observations about the signage and dimly lit hall area are duly noted, and we will explore ways to enhance the overall accessibility and visibility for our guests. We're pleased to hear that the check-in process was efficient, but we regret that the room design did not meet your expectations for functionality. Your comments about the lack of a luggage rack, limited wardrobe space, and the non-functional curtain are valuable insights that we will take into consideration for future improvements. We are particularly disappointed to learn about the service lapses you encountered, especially the difficulty in obtaining non-feather pillows. Please accept our sincere apologies for any inconvenience caused. We will address this matter with our team to ensure a more responsive and effective resolution in the future. We are glad to hear that the housekeeper was able to assist you promptly and effectively. Your feedback regarding the restaurant pick-up service and the unavailability of staff during your attempts to place an order is concerning. We will investigate this issue and take corrective measures to ensure a smoother dining experience for our guests. We appreciate your positive note about the hotel's location and the comfort of the bed. However, we understand your concerns about the overall value based on the service and facilities received. Your feedback is crucial in helping us identify areas for improvement. We regret any inconvenience caused by the premature door knocks prior to the check-out time, and we will address this matter internally to ensure a more considerate approach in the future. Thank you for bringing these matters to our attention, and we sincerely apologize for any shortcomings. We value your feedback, and we hope you reconsider staying with us in the future to experience the improvements we will implement based on your insights. Warm regards, David Schad Operations Manager

terrible rude staff, disgraceful.

TripAdvisor rating 1.0/5

Juul v TripAdvisor review

Absolutely terrible experience! We had our guest stay with this hotel and reconfirmed the booking multiple times over telephone and via mail. We pre-paid the stay in full. Despite the payment my client was asked to pay the stay again! And she was not allowed to leave the premises untill she would pay! Now we have to chase our money back, because the stay was paid double. During the whole process the reception team has been extremely rude to my guest. Our reputation is damaged, and we now have to chase back our own money with a team that is so rude! they should be ashamed of themselves! this is not a service hotel - this is illegal. Did they do all this on purpose we wonder?

Dear Juul, thank you very much for booking at the 25hours Hotel The Royal Bavarian and for taking the time to share your feedback on TripAdvisor and on Google. We sincerely apologize for any inconveniences you experienced during your time with us, but I have the feeling here are some misunderstandings. Of course, we evaluated this case, so please allow me to go more into the mentioned details: - As far as I understand, you were not staying in the hotel and do the review for your guests, which were quite happy with their stay - The room you reserved was not prepaid, there was only a credit card which guarantees, if the guests would not have arrived or had cancelled. The room was of course not charged twice. - In your email, you asked our reservations team if it would be possible to send you a link to pay the deposit (50€) in advance. This is not possible. The only thing we have confirmed is that your booking has been guaranteed by a credit card. - Please understand as well, when calling the reception, the case is new for the employee and he does not know straight what has been written before. A respectful behaviour towards each other and common respect are then the pillars of a good relation between all of us, and we would be happy to have such a relation as well with you. - Our staff is known to be very friendly and professional, which you can read in many independent reviews. To describe our employees as terrible rude and disgraceful, without having been here is in our eyes not quite fair. I would be happy if you pass by, so we can convince you personally from our good service. Still, I hope your clients had a wonderful time in Munich and that we get a chance in the future to welcome them back to restore your faith in us. With kind regards, David Schad Operations Manager

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Other web-users rate our hotel

  • 527 reviews 9.1/10 Location
  • 691 reviews 7/10 Room
  • 529 reviews 8/10 Service
  • 7 reviews 9.3/10 WiFi
  • 392 reviews 9.4/10 Vibe
  • 312 reviews 5.7/10 Comfort
  • 266 reviews 8.7/10 Breakfast
  • 192 reviews 8.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.