ibis Munich Parkstadt Schwabing Hotel

Fine

Great room for a great price. Easy check in and friendly staff.

The room was very basic. Especially the bathroom was something I would expect in a caravan and not in a hotel

Very pleased with the hotel, however on check in I was told that I would not get any membership points and that the rate (suggested by the Accor website) was not the best available. I feel that I have been let down on both issues so will probably use the nearby Motel One in future.

The staff is very friendly to support us in the check in and out processes. On the other hand, the breakfast is good enough based on the competitive price.

BWC shower drain clogged; BWC urine smell and not cleaned. Noisy room with elevator machinery noise. Cold room even with heating system. Air conditioning not smelling good. Breakfast low quality and improvised place.

Breakfasts were not ok

Fantastic as always! Thank you for your friendly service and for having been there for me!

similiar experience like in other IBIS hotels with kind hospitality.

For the price I paid. I expected at least a decent night's sleep and a tranquil stay. The bedroom wasn't clean and there was no soap in the shower. The air con didn't work and instead of changing my room, the staff just opened the bedroom window (letting in the hot air from outside). A very condescending response from the staff. I had a terrible stay and more importantly sleep. Extremely let down.

Very cozy and clean rooms. Service was very friendly. One downside is the location since you need to walk for 10 mins to get to the nearest train station but walking was such pleasant experience in Munich so it was no problem.

The room was not clean, there are hair in the shower. We were two people but there was just one towel. I think hotel expect from us using one towel for shower and drying our faces. Hygene was bad. And there is nothing in the room, no refrigerator no kettle. It is awkard.

I arrived late because of the misinformation I got from the hotel when I called BEFORE I booked the hotel. The hotel was much further from my meeting venue than what I was told. Nevertheless, since I prepaid the room, I hurriedly checked in and left my luggage in my room because I needed to eat at the hotel restaurant before it closes. After the meal, I told the same lady who checked me in within the same hour that I thought I got one bed instead of two beds even though I booked a 2-bed room. She replied that I should have told her immediately when I checked in. How would I know since that my reservation was for 2 beds. I replied that I just hurriedly left my luggage by the door in order to make it to the hotel restaurant on time. She said then that my request for 2 beds was not guaranteed and was at the discretion of the hotel. I countered that I booked specifically a 2-bed room and prepaid it and that the hotel should have st aside the room already since they already were paid. She dismissively said that she has no 2-bed room and to wait until tomorrow when they have more rooms. Then she turned her attention to someone else. So much for their 15-minute service guarantee! I was then asked by a man of Asian heritage how he can help me. I started telling him what the problem was but he had to go to their office midway. At this point, the first front-desk person said that he cannot help me because he was a contractual only. What a thing to say about your co-worker! Resigned to the fact that I had no choice but to wait until the next day. The front-desk manager initially was on the defensive but when she heard all that transpired (or it could be that a line to be served had formed and she wanted to conclude the discussion) she essentially waived the meals I had and gave me complimentary breakfasts. I thanked her for the service recovery. My things were transferred to a different room while I was out. The rest of the stay (5 nights) was uneventful except that a pair of someone else' dirty socks clearly visible underneath a platform between the desk and the bed was in the new room. Housekeeping did not see it when they cleaned the room BEFORE my stuff was transferred. Since Housekeeping was gone already by the time I returned in the early evening, I thought they would take care of it. However, the socks laid there until I checked out. On the last day, my room was not cleaned despite a request to the front desk (I left at noon).

To be receiving such an excellent service during Oktoberfestzeit-Time was really unexpected. All my special requests were met and I really enjoyed my stay. The room was great as well! The hotel is a bit far out but easy to access by U-bahn and a taxi stand is right outside the hotel.

I would like to thank all the staff at Ibis Munich Parkstadt Schwabing for making my colleague and I welcome during the Munich High End show weekend. This was obviously a busy time, but everything ran smoothly and efficiently. Although one of the lifts was somewhat tempremental, delays were fairly minimal. A particular mention should be made of the food, which was of excellent quality both at breakfast and dinner. Waiting service was also to be commended. All in all, I would have no hesitation in recommending this hotel. It is some distance from Munich Zentrum (approx 7km) but with a shuttle bus laid on for the show, getting around was easy.