Sofitel Munich Bayerpost 5 stars

Customer review rating (ALL Rating) 4.5/5 4,027 reviews

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Description

Hotel extras

  • Luxurious 5-star hotel in Munich near the main train station and Marienplatz square

  • Family-friendly suites and child-friendly offers for unforgettable moments at Sofitel

  • Pure relaxation: experience the spa, sauna, and unique spiral pool at Sofitel

  • 20 stylish meeting facilities with state-of-the-art equipment for up to 800 guests

  • French art de vivre meets Bavarian flair, a unique luxury hotel experience

Our accommodation(s)

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Hotel location

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 MUNICH
Germany

GPS:48.139495, 11.55678

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,027 reviews

Customer review rating 5.0/5

Kerem C. Business - Confirmed reviews ALL

I liked rooms.

Bonjour Kerem C., Thank you for taking the time to share your positive feedback regarding your experience at Sofitel Munich Bayerpost. We are delighted to hear that you appreciated the quality of our rooms. Our team strives to provide a comfortable and luxurious environment for all our guests, and it is gratifying to know that we met your expectations. Best Regards, Emiel van Dijk General Manager

Customer review rating 3.5/5

Mattia Z. Business - Confirmed reviews ALL

Nice experience, overall was a good event. But considering that Sofitel is a 5 stars superior Hotel I was expecting a better onsite support during the event and more care about details; I had in the past event at Sofitel (Barcelona) and this time I was not fully satisfied. Only the pre-event phase/planning was perfect thanks to my main contact Kornelius (unfortunately he was on vacation during my event).

Bonjour Mattia Z., Thank you for taking the time to share your feedback regarding your recent experience at Sofitel Munich Bayerpost. We are pleased to hear that you found the overall event to be enjoyable and that the pre-event planning met your expectations. Cornelius will be delighted to know that his efforts made a positive impression. However, we regret that you felt the onsite support did not align with the high standards we strive to maintain as a five-star superior hotel. Your comments regarding the attention to detail and support during the event are invaluable and will be reviewed with our team to ensure we continuously improve our service. While Kornelius was unavailable during your event, we recognize the importance of seamless support and will work towards enhancing guest experience in such circumstances. We appreciate your insights and hope to have the opportunity to welcome you back in the future for an even more satisfying experience. Best Regards, Emiel van Dijk General Manager

Customer review rating 4.5/5

Selina L. Business - Confirmed reviews ALL

The room was clean and updated and the bed was comfortable. My only issue was with the in-room dining menu. It was only available via QR code, but the menu wouldn't download on my phone. I understand the desire to be more sustainable, but if not a printed menu, there really should be a copy of the menu on your website or via the hotel information on the TV. As it was, someone from the hotel had to come up to my room and read the menu to me, so I had to make a choice while he was standing in my room. It was not how I would've preferred to look at the menu and order my food.

Bonjour Selina L., Thank you for taking the time to share your feedback regarding your recent stay with us at Sofitel Munich Bayerpost. It is delightful to hear that you found your room to be clean, updated, and that the bed provided you with comfort. We strive to create a welcoming and relaxing environment for our guests and are pleased to know that you enjoyed these aspects of your stay. I sincerely appreciate your comments regarding the in-room dining experience. We have implemented the QR code system in an effort to promote sustainability and reduce paper waste. However, I understand that this may not have met your expectations in terms of convenience. Your suggestion to have a copy of the menu available on our website or displayed via the hotel information on the TV is invaluable. We continuously seek to enhance our services, and feedback such as yours is instrumental in helping us identify areas for improvement. Please accept my apologies for the inconvenience you experienced with the in-room dining menu. It is our goal to ensure that every aspect of your stay is as seamless as possible, and I regret that this did not align with your preferences. We appreciate your understanding and patience as our team assisted you during your dining selection. Thank you once again for your valuable insights. We hope to have the pleasure of welcoming you back to Sofitel Munich Bayerpost in the future, where we will strive to provide you with an even more enjoyable experience. Best Regards, Emiel van Dijk General Manager

Customer review rating 4.5/5

Thomas R. Business - Confirmed reviews ALL

I love the space, it was really cool to be walked a little bit through the history of the place . staff seem to be really happy and proud to be working and it showed in their service mentality. and particularly appreciated small details like going to the hotel bar and receiving a glass of water with your drink without having to ask for it specifically. and you even got a few small nibbles. the same experience repeated while getting a coffee at the hotel by the next day. without any extra effort or asking I was given a little sweet treat with the coffee and a glass of water. and that is absolutely stunning service. when I left I was politely accompanied to the outside and even given a bottle of water for the way. None of these things costs a lot but to me they made a huge difference.

Bonjour Thomas R., Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Munich Bayerpost. We are genuinely delighted to learn that you had a positive experience and appreciated the beautiful ambiance of our hotel, as well as the historical elements that contribute to its unique character. It is particularly gratifying to hear that our staff's dedication and enthusiasm left a lasting impression on you. We take great pride in fostering a service-oriented culture, and it is heartening to know that you felt this during your interactions. The small gestures, such as providing a glass of water and delightful nibbles, are indeed part of our commitment to creating a memorable experience for our guests. We believe that attention to detail is essential in delivering exceptional service, and it is rewarding to know that these efforts resonated with you. Your comments regarding the thoughtful accompaniment upon your departure and the provision of water to take with you exemplify our aim to ensure that every aspect of your stay is enjoyable. Such gestures, although simple, are integral to making our guests feel valued and cared for. Once again, thank you for your kind words and for recognizing the efforts of our team. We look forward to welcoming you back to Sofitel Munich Bayerpost in the future, where we hope to provide you with another outstanding experience. Best Regards, Emiel van Dijk General Manager

Customer review rating 4.5/5

Denise S. Business - Confirmed reviews ALL

Beautiful hotel next to main rail station. Room very nice and quite. Front desk needs training. Sent us to wrong room, told us improper pick up time, never called when room was ready, never gave us a wakeup call, this all from a person with too much attitude. After two visits back to front desk we were settled. No wake up was a major mistake. Yes I had set my phone alarm as well. The stay and hotel were very nice. I would stay again since it is well located. Hopefully the front desk is better trained.

Bonjour Denise S., Thank you for taking the time to share your experience at Sofitel Munich Bayerpost. We are delighted to hear that you found our hotel beautiful and appreciated its convenient location next to the main rail station. It is also gratifying to know that you enjoyed the comfort of your room during your stay. I sincerely apologize for the inconveniences you encountered with the front desk service. It is regrettable that you were sent to the wrong room and that there were miscommunications regarding your pick-up time and wake-up call. Please be assured that we take your feedback seriously, as our goal is to provide a seamless experience for all our guests. We are committed to enhancing our staff training to ensure that service quality meets the highest standards. Your observations will certainly assist us in this endeavor. I am pleased to learn that despite these issues, you found your overall stay enjoyable and that you would consider returning in the future. We would be honored to welcome you back and provide you with a more flawless experience. Thank you once again for your valuable feedback. Best Regards, Emiel van Dijk General Manager

Other web-users rate our hotel

  • 1,584 reviews 9.1/10 Location
  • 2,269 reviews 7/10 Room
  • 2,752 reviews 8.2/10 Service
  • 13 reviews 5.4/10 WiFi
  • 995 reviews 7.9/10 Breakfast
  • 635 reviews 6.3/10 Cleanliness
  • 407 reviews 4.3/10 Value

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