Sofitel Munich Bayerpost 5 stars

Customer review rating (ALL Rating) 4.4/5 3,796 reviews

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Sofitel Munich Bayerpost - Image 1
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Bayerstrasse 12, 80335 MUNICH, Germany

Description

Hotel extras

  • Ideal for solo travellers, couples and families.

  • Listed hotel building with a modern touch

  • Unique suites in creative colours

  • The hotel is located next to the main train station and close to Marienplatz.

  • Green Key Certification

Our accommodation(s)

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Hotel location

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 MUNICH
Germany

GPS:48.139495, 11.55678

Telephone
Fax +49 89 599481000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,796 reviews

TripAdvisor Rating  4.3/5  5,120 reviews

Certificate of excellence 2024

Good stay

Customer review rating 3.5/5

Dariuszg Couples - Confirmed reviews ALL

Hotel more of a 4* rather 5* facility.Rooms need update. Very good breakfast selections. Location next to a train station and with all the constructions around made it difficult to access the home.

Bonjour DariuszG, Thank you very much for your visit and the great remarks on the breakfast. But we regret that your experience with our hotel and your room did not meet your expectations; please allow us to express our sincerest apologies. We hope that your next visit will be more pleasant as the previous one. Best regards, Emiel van Dijk General Manager

Excellent Hotel

Customer review rating 5.0/5

Tim H. Business - Confirmed reviews ALL

I stayed at the Sofitel Munich Bayerpost Hotel twice on a recent business trip to Germany. It is an excellent 5 star hotel. The rooms are very well appointed and comfortable. The staff are courteous and super helpful. And if your trip includes train travel, the hotel is literally located about 50 metres from Munich's main train station. And by the way, don't let the hotel's location next to train tracks put you off, I didn't hear a single train whilst in my room. The hotel's soundproofing must be phenomenal!

Bonjour Tim H., Thank you so much for taking the time to review your stay with us. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk General Manager

First time in Munich

Customer review rating 5.0/5

Fereidoon S. Couples - Confirmed reviews ALL

Beautiful, elegant and very large hotel. Wish we had a better room with view. I suppose there’s not any good view in that area.

Bonjour Fereidoon S., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Emiel van Dijk General Manager

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

No bell boy on arrival, no bell boy on departure. We requested a fast check out at reception and were told that our reservation had been made by Expedia, which wasn’t the case. After I insisted that I was with American Express Canada, the reception agent insisted that it was with Expedia. I repeated that we were requesting express check out. She asked for my email which I gave her. When we were ready to leave at 4 am, the bill wasn’t ready. We left and told the attendant to send it by email. Supplies such as tea, etc. weren’t replenished during our four night stay

Bonjour Richard L., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in/check-out procedures. Sorry to also learn that our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Sofitel Munich Bayerpost. Best regards, Emiel van Dijk General Manager

Fantastic!

TripAdvisor rating 5.0/5

Michael S TripAdvisor review

What a fantastic experience! The hotel is luxurious, with a very modern lobby. The staff is absolutely outstanding, and the manager, Mr. Umut Mahmoud Ofkeli, was exceptional, welcoming and incredibly helpful. He made us feel at home and absolutely spoiled us with his exceptional personal care. Our suite was also spacious, spotless, and well-equipped with great amenities. We’re looking forward to staying at this hotel again next month!

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Other web-users rate our hotel

  • 1,650 reviews 8.9/10 Location
  • 2,366 reviews 7.1/10 Room
  • 2,781 reviews 7.9/10 Service
  • 16 reviews 8.8/10 WiFi
  • 1,036 reviews 8/10 Breakfast
  • 947 reviews 6.5/10 Comfort
  • 640 reviews 6.5/10 Cleanliness
  • 438 reviews 4.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.