Sofitel Munich Bayerpost 5 stars

Customer review rating (ALL Rating) 4.5/5 4,056 reviews

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Description

Hotel extras

  • Luxurious 5-star hotel in Munich near the main train station and Marienplatz square

  • Family-friendly suites and child-friendly offers for unforgettable moments at Sofitel

  • Pure relaxation: experience the spa, sauna, and unique spiral pool at Sofitel

  • 20 elegant meeting rooms with state-of-the-art equipment for up to 800 guests

  • French art de vivre meets Bavarian flair, a unique luxury hotel experience

Our accommodation(s)

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Room 1

Hotel location

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 MUNICH
Germany

GPS:48.139495, 11.55678

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,056 reviews

Customer review rating 2.5/5

Kyle K. Families - Confirmed reviews ALL

Bonjour Kyle K., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found our service to be friendly. However, I sincerely apologize for the discomfort you experienced due to the air conditioning in your room. We understand that a comfortable environment is essential for our guests, especially during warmer weather. Your comments will be reviewed to enhance the experience for future visitors. Best Regards, Emiel van Dijk General Manager

Customer review rating 5.0/5

Abdulla S. A. Couples - Confirmed reviews ALL

Bonjour Abdulla S. A., Thank you for your kind words regarding Mr. Mahmoud. It is gratifying to know that his dedication and exemplary service made a positive impact on your stay. We appreciate your feedback about the air conditioning, and please be assured that we continuously strive to enhance our guests' comfort. Your comments will be taken into consideration as we work towards improving our services. Best Regards, Emiel van Dijk General Manager

Customer review rating 5.0/5

Richard M. Couples - Confirmed reviews ALL

Bonjour Richard M., Thank you for your kind words regarding your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you experienced a warm and professional reception and that you found your room to be both excellent and clean. It is also wonderful to know that you enjoyed our breakfast offerings and the evening meal at our restaurant. We look forward to welcoming you back in the future. Best Regards, Emiel van Dijk General Manager

Customer review rating 1.0/5

Patrick N. Friends - Confirmed reviews ALL

Bonjour Patrick N., Thank you for taking the time to share your feedback regarding your recent stay at the Sofitel Munich Bayerpost. I sincerely regret to learn that your experience did not meet the high standards that we strive to uphold. Your insights are invaluable in helping us improve our services. I acknowledge your concerns regarding the property credit applied at check-in. The property credit terms can sometimes lead to misunderstandings, and I apologize if this was the case during your visit. I appreciate your patience in this matter. Regarding the room upgrade, I understand your disappointment. While upgrades are subject to availability and not guaranteed, we always aim to accommodate our guests whenever possible. I will ensure that this aspect of our service is reviewed to enhance clarity for our guests in the future. I am also disheartened to hear about the condition of your junior suite. A well-maintained room is fundamental to our guests' comfort, and I will address your comments about the natural light, the broken bidet, and the comforter with our housekeeping team promptly. Your observations about the breakfast offerings and the training of our staff are equally concerning, and I assure you that we will take the necessary steps to ensure that our culinary offerings meet the expectations that our guests rightfully hold. Once again, I appreciate your feedback, and I hope you will consider giving us another opportunity to provide you with the exceptional experience we aspire to deliver. Best Regards, Emiel van Dijk General Manager

Customer review rating 3.5/5

Nils A. Business - Confirmed reviews ALL

Bonjour Nils A., Thank you for sharing your feedback regarding your recent stay at Sofitel Munich Bayerpost. I am pleased to hear that you found our team across housekeeping, reception, and the restaurant to be polite and service-oriented. We take great pride in our staff's commitment to guest service, and it is gratifying to know that their efforts stood out to you. However, I am deeply concerned to learn about the cleanliness issues you experienced in your room. Maintaining high standards of cleanliness is a fundamental aspect of our operations, and it is disappointing to hear that we did not meet your expectations in this regard. Your comments about the hair found on the bed sheets, in the bathtub, and in the sink have been duly noted, and I assure you that we will be reviewing our cleaning protocols to ensure that such oversights do not occur in the future. I sincerely apologize for any inconvenience this caused during your stay and appreciate you bringing this matter to our attention. We value your feedback as it helps us improve our services. Best Regards, Emiel van Dijk General Manager

Other web-users rate our hotel

  • 1,537 reviews 9.1/10 Location
  • 2,240 reviews 7/10 Room
  • 2,725 reviews 8.2/10 Service
  • 16 reviews 4.8/10 WiFi
  • 1,009 reviews 7.9/10 Breakfast
  • 886 reviews 6.2/10 Comfort
  • 640 reviews 6.7/10 Cleanliness
  • 405 reviews 4.4/10 Value

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