Sofitel Munich Bayerpost 5 stars

Customer review rating (ALL Rating) 4.5/5 4,025 reviews

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Description

Hotel extras

  • Luxurious 5-star hotel in Munich near the main train station and Marienplatz square

  • Family-friendly suites and child-friendly offers for unforgettable moments at Sofitel

  • Pure relaxation: experience the spa, sauna, and unique spiral pool at Sofitel

  • 20 elegant meeting rooms with state-of-the-art equipment for up to 800 guests

  • French art de vivre meets Bavarian flair, a unique luxury hotel experience

Our accommodation(s)

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Hotel location

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 MUNICH
Germany

GPS:48.139495, 11.55678

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,025 reviews

Customer review rating 3.5/5

Tina M. S. Business - Confirmed reviews ALL

I had a lovely stay at Sofitel overall, but I was quite disappointed by the sauna experience. As a regular sauna user, I found it frustrating that the no-textiles policy was neither communicated at entry nor enforced. This led to an uncomfortable situation where I appeared to be the only guest following the expected etiquette. In addition, several basic sauna rules were not observed by other guests: towels were not used to sit on and protect the wood, towels were brought into the steam room, guests did not hose down the seating areas before use, and noise levels were disruptive. Unfortunately, there was no visible staff presence to reinforce these standards. I had specifically chosen this hotel for its sauna facilities, so this was particularly disappointing. While I understand that rules are displayed, they are positioned to the side of the entrances, in small print, and easy to miss. This experience occurred on the evening of Sunday 26th and was negative enough that I only returned to the sauna early in the morning (around 7am) for the remainder of my stay.

Bonjour Tina M. S., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Munich Bayerpost. I am pleased to hear that you enjoyed your overall experience at our hotel; however, I regret to learn about your dissatisfaction with the sauna facilities. Your observations about the sauna experience are invaluable to us. We strive to create a tranquil environment for all our guests, and it is disheartening to know that the behavior of some patrons detracted from your enjoyment. Our no-textiles policy is indeed in place to ensure a serene atmosphere, and it is unfortunate that this was not communicated effectively during your visit. I assure you that our intention is to uphold high standards of etiquette within our wellness area. I appreciate your suggestion regarding the visibility of our sauna rules. While they are displayed at the entrances, I recognize that their location and size may not be ideal for all guests. Your feedback will be taken into consideration as we evaluate how to better communicate these essential guidelines. Regarding the staff presence, I apologize for the lack of oversight during your visit. Our team is trained to maintain a peaceful and clean environment, and your experience will be reviewed to ensure that we can enhance our service in this regard. Thank you once again for your valuable insights. We hope you will consider staying with us again in the future, providing us with another opportunity to deliver the high-quality experience we strive for. Best Regards, Emiel van Dijk General Manager

Customer review rating 5.0/5

Ross M. Friends - Confirmed reviews ALL

Wonderful hotel embracing its Heritage in an old historic post office building. Luxury touches, and wonderful staff made our stay so very special. Housekeepers even made special efforts to do a spectacular turn down service making our stay even more comfortable.

Bonjour Ross M., Thank you for your kind words regarding your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you appreciated our luxurious accommodations and the dedication of our staff. It is wonderful to know that our unique heritage and special touches, such as the turn-down service, contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay. Best Regards, Emiel van Dijk General Manager

Customer review rating 4.5/5

Marco C. Couples - Confirmed reviews ALL

Really pleasant environment for being directly at the train station. Super friendly and helpful staff and the rooms were quiet.

Dear Marco C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our friendly and helpful staff as well as the tranquil environment of our hotel, especially given our proximity to the train station. Your feedback is invaluable to us as we strive to provide an exceptional experience for all our guests. Best Regards, Emiel van Dijk General Manager

Customer review rating 4.0/5

Shruti K. Couples - Confirmed reviews ALL

Great experience with Sofitel Munich, extremely courteous staff with great service and the hotel has amazing ambiance and amenities.

Bonjour Shruti K., Thank you for sharing your positive experience at Sofitel Munich Bayerpost. We are delighted to hear that you appreciated our prime location and the courteous service provided by our dedicated staff. Your kind words about our ambiance and amenities are greatly valued, and we take pride in ensuring a memorable stay for our guests. We look forward to welcoming you back in the future. Best Regards, Emiel van Dijk General Manager

Customer review rating 5.0/5

Joanne H. Families - Confirmed reviews ALL

The room was wonderful. The bed and pillows were very comfy. The staff were very friendly, helpful and knowledgeable about Munich.

Bonjour Joanne H., Thank you for your kind words regarding your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you enjoyed the comfort of your room and found our staff to be friendly and knowledgeable. Your feedback is invaluable to us, and we look forward to welcoming you back for another fabulous experience. Best Regards, Emiel van Dijk General Manager

Other web-users rate our hotel

  • 1,576 reviews 9.1/10 Location
  • 2,247 reviews 7/10 Room
  • 2,724 reviews 8.2/10 Service
  • 16 reviews 5.1/10 WiFi
  • 989 reviews 7.9/10 Breakfast
  • 905 reviews 6.3/10 Comfort
  • 639 reviews 6.5/10 Cleanliness
  • 388 reviews 4.3/10 Value

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