Sofitel Munich Bayerpost Hotel 5 stars

My short stay with you was ruined by the invasive and relentless construction noise caused by construction work being carried out in your Spa/Wellness area. It started each day at 07:45hrs and only ended at 17:00hrs. Despite being on the 4th floor, I could hear the drilling, sawing and hammering very clearly. It awoke me in the morning and prevented me from relaxing in the afternoon (I was staying with you as a tourist, not on business). I had no advance warning of this work and there was nothing published on your website - either at the time of my booking or now. In addition, I received no advance warning of your planned water shut-down between 02:00-05:00hrs. It is only when I spoke with Guest Relations that I learnt this was a planned closure and that I should have been informed at Check-in (I wasn’t). Finally, my Check-in experience was poor. I arrived at 14:00hrs on 2nd March and informed my room wasn’t ready - which is fair enough as check-in time is 15:00hrs. However, I returned at 16:00hrs and my room was still not ready. The young man who served me was very embarrassed and called Housekeeping several times. After quite a long wait, he advised he was upgrading me to a ‘luxury’ room because of the problems/delay. Personally, I would rather have received the original room I booked at the correct time of check-in, i.e. 15:00hrs. It is for these reasons - but principally because of the construction noise problems - that I have given you a poor rating. I have done likewise on TripAdvisor. NB: suggested solutions/mitigation for the noise problem: 1. Publish details of the construction work on your website. 2. Close the rooms most adversely affected for the duration of the work - or - 3. Offer discounted rates on those rooms most adversely affected. 4. Reduce the working hours to 09:00hrs - 04:00hrs.

The stay was generally nice and as expected. In particular, I appreciate the availability of a Tesla charger. The lack of water at night was surprising and should have been actively communicated before.

Friendly, efficient, helpful and accommodating with excellent but exorbitant food and drink (a litre of still water cost 13 Euros). The guest-room was of lower standard than expected. The lighting was really not at all good. The walls and curtains in grey were a little depressing. The piped/air-conditioned air heating was unsatisfactory (like most other hotels). The bed mattress was, curiously, covered in an extra duvet that was uncomfortable for sleeping. The pillows were all too soft. But the hotel staff were all very polite, friendly and helpful which almost made-up for the strange guest-room experience...

We got customer of the day and an upgrade Absolutely everything was perfect

I was pleasantly surprised by the Sofiel Music Bayerpost - as I had never been to Munich and was unaware that Sofitel was part of the Accor Group. All of the staff were incredibly friendly and helpful - and the room was spacious, bright and comfortable. Upon check in, I was even upgraded to a suite as I was deemed "Guest of the Day" and also given small sweets and champagne. My room was upgraded to a duplex suite. I'm only sorry I was only there two days on business. The lobby bar/restaurant was also very good. For someone that travels often on business, the Sofitel was a lovely respite - luxurious yet understated.

Good hotel, very clean and comfortable

Fast trip

Perfect Sofitel experience as always. You just know what you get: friendly and helpful staff; design and style; and a cosy, well designed room with a very comfortable bed

The unexpected upgrade was great! The rainy weather didn’t bother us, as the view out of the roof from the room was beautiful.

Stayed in a junior suite, but found that the ‘king bed’ is just two singles pushed together on wheels. I fell through the middle in the night twice. I understand maintenance needs to happen, but also I was awake during the night due to jet lag and having no water between 2am and 5am was problematic. Thank goodness for two toilets. Maybe non-consecutive nights of maintenance would have been better? Also the price of breakfast at 40€ is really extortionate in my view. Otherwise, staff were friendly and I did appreciate the free Evian bottles.

All above expectations.

check-in and especially check-out took very long - especially as I am a returning guest data should be already in the system wen arriving and when leaving it should not take so long to check-out.

The check in people were so helpful and remembered my name the next day. My room was very comfortable and beautifully designed. Great Hermes products.

We were very satisfied from start to finish. We had a wonderful room. The stuff was kind and helpful. Breakfast was very good. We are coming back for sure!

looking forward to the Spa reopening at my next stay in Munich (already planned). Otherwise: everything was ok, great and professional staff, especially the Concierge