Sofitel Munich Bayerpost Hotel 5 stars

I have stayed at Bayerpost before and so far I was always highly satisfied. However, As i told your front office staff, this time the experience was very disappointing I did not expect to be placed - at a time when I thought that every business traveller is in high demand - in a room without outside window And I was not even told beforehand that the room would not have an outside window

Solid hotel and staff were nice, but overall service levels were very much reduced (I assume due to Covid) and we experienced re-occurring quality problems - room key failed to work for an entire day, room was not properly cleaned with garbage bags not emptied, and in the end, a luggage item that we left behind was never found again. I understand service levels and facilities can not be maintained at the same level during difficult times, but we paid a fairly premium price for what felt like a three star experience.

Classic but at much higher level and with new technologies.

Nice experience overall, nice duplex suite. Housekeeping however was not up to the standard of the hotel. Every day something was missing in the room (coffee, sugar, shampoo, etc...), which is boring when you want to relax after a long day of visits and tours.

The hotel is well decorated and the stuff was very friendly at all times. Unfortunately, we booked the hotel because online it said that it had a pool and a spa but upon arrival the receptionist revealed to us that it is closed. I also emailed the hotel in advance to book a spa appointment and never received a reply. The hotel has to inform their customers at least about the current situation at the hotel. The whole purpose of us traveling and choosing a five star hotel like the Sofitel was for the services the claim to provide but they didn't. We also included breakfast in our hotel reservation. The fact that the hotel does not provide little things like yogurts for lactose intolerant guests is not nice star quality. At this point every four star hotel offers several different possibilities to comfort their guests needs. At few occasion we asked for something like a tea (e.g. the one which was called Morgentau) and they told us that they would not have it anymore. This cannot happen two days in a row at a hotel in this price category. In the very end of our stay when the receptionist asked about our stay I told her about the good but also about the bad aspects and she did not even try to make up for it. I am used to a better service than this for sure. I am not sure if I will go back to be honest... it was supposed to be a special trip for my mother and in the end this was pretty disappointing.

My favourite part of my stay was the experience I had at the restaurant for breakfast and the amazing staff who served me and my partner.

post covid time is difficult for hotels , but good procedures in place.

Plus Quiet room, very comfortable beds, perfect shower. That's it. This has been most likely the most negative experience in a Accor property. Check in: no sign of status recognition. No welcome drink voucher. I was informed of the "housekeeping on demand", for "my safety and privacy", how to make you feel guilty if I wanted my room refreshed. At almost 300 euro pwr night, not even my bed done? Next morning, first thing we requested housekeeping "aber gerne!". Breakfast at the Bierkeller: scrambled eggs with 4 potatoes and one grilled tomato, one glass of juice, 1 yoghurt, 1 fruit salad, 1 birchen... 50 euro per person??? At night after 6, we came back, no room was made. Harsh complain. We pointed out at checkin that we were leaving at 5AM and since breakfast was included, if we could have a voucher for 20 euro each to be used at dinner. Squared NO. 2nd breakfast on Saturday, even worse experience. In 9.15, out 10.40. Everybody was complaining. I took the decision to write to Accor Customer service. We requested housekeeping again and we left. Around 6PM I came back, the room was OK, missed the nespresso caps. Went down and requested. I was leaving to the room when I was called by a nice gentleman, Mr Nikolaus Jagersberger. We had a long chat. I told him how deeply disappointed I was. Of course I understand that everything has changed since Corona. Then you must cut your prices in half, because you are not even providing half the service you expect from a Sofitel. My travel friend will be back to Munich the next Sunday, he will send with his mother at the Mercure City Centre. Upon booking, ge received an email from the hotel, informing that, being the restaurant closed, breakfast would be provided in the room. This is a very nice approach towards customers. Hence, shame, Sofitel Munich. You are definitely not a proud bearer of your name. Being this the first trip after lockdown, I originally booked Novotel on Arnulfstrasse, then I said, what the hell, first trip after covid. Im sure novotel (3 nights, less then 400 Euro) would have been a better option.

- Accor.com had reservation issues and cancelled the room without notifying me - No Evian water in room as promised on website - Bare minimum service & only on request. Would be great to get box with water & amenities refill every day.

This weekend, I had my first hotel stay since the lockdown in March. I picked Munich for my first trip and the Sofitel there, which I love. Covid-19 has changed the hotel experience quite a bit, be the important things, the friendly staff (now behind plexiglas), the great rooms and the comfy beds are still there. All the amenities are neatly wrapped in plastic bags. Even the TV remote is safely wrapped in plastic. Entering the hotel, you are required to wear a mask until you have reached your room, which made me feel safe. All in all, a positive first experience back travelling.

No breakfast, unless you order room service, not very clean bath, no bell boy.

Enjoyed hotel. Nice exterior and interior design. Comfortable bed.

Stylish hotel with great interior and exterior. Delicious and very rich breakfast, comfortable and cozy rooms, very friendly and attentive stuff.

The quality of property and facilities is outstanding, however the check-in was awful. While I had to wait until 15h "as you guarantee" (not fairly mentioned by the front desk)... The lady at reception asked my mobile number to advice when the room was ready, either she forgot or she just passed because the room was ready as another colleague told me well sometime before 15h. I didn't feel welcome to be honest. You should take better care of that moment and to show some care, not just "this is what we guarantee".

Excellent