Sofitel Munich Bayerpost 5 stars

Customer review rating (ALL Rating) 4.4/5 3,940 reviews

Best price
guarantee
Sofitel Munich Bayerpost - Image 1
Sofitel Munich Bayerpost - Image 2
Sofitel Munich Bayerpost - Image 3
Sofitel Munich Bayerpost - Image 4
Bayerstrasse 12, 80335 MUNICH, Germany

Description

Hotel extras

  • Luxurious 5-star hotel in Munich near the main train station and Marienplatz square

  • A house with its own history and modern French flair

  • Unique suites in creative colors and a contemporary design

  • 20 stylish meeting facilities with state-of-the-art equipment for up to 800 guests

  • Green Key certification with a focus on regional products and sustainable luxury

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 MUNICH
Germany

GPS:48.139495, 11.55678

Telephone
Fax +49 89 599481000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,940 reviews

TripAdvisor Rating  4.3/5  5,186 reviews

A thoroughly enjoyable hotel.

TripAdvisor rating 5.0/5

Craig0 TripAdvisor review

Stayed here for 4 nights in January 2026 with my wife and 2 teenage daughters. We absolutely loved this hotel. If you are arriving by train, it's all of a 2 minute walk to the hotel, and you are immediately in a haven! Great location, only a short walk to Marianplatz, but you could catch the train if you really wanted to. Excellent rooms and decor, ours were connecting which was really handy. Rooms were made up very nicely. Heated toilet seats were very popular with one of our daughters!! Breakfast was excellent, a huge selection, plus very attentive staff to provide coffee/tea/juice etc. All of the people that work there are really friendly and helpful. We didn't use the spa, but plenty of patrons did, if you stay here you'll see a lot of people walking around in dressing gowns and slippers!! You might think that staying next door to the train station would be really noisy, it is the exact opposite, I don't think we ever hear a train come or go during our stay, and we are talking about Munich's equivalent of Central a Station here. I would very much enjoy staying here again.

Dear Craig0, Thank you for taking the time to share your positive experience during your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you and your family thoroughly enjoyed your visit and found our hotel to be a haven of comfort and convenience. It is gratifying to know that our prime location near the train station and within walking distance to Marienplatz added to your overall experience. Our team takes great pride in providing attentive service, and I am pleased to hear that our breakfast offerings and the friendliness of our staff met your expectations. We strive to create a welcoming atmosphere for all our guests, and it is wonderful to know that your daughters appreciated the unique features of your room, such as the heated toilet seats. While it is unfortunate that you did not have the opportunity to experience our spa facilities, we are glad to hear that they were enjoyed by other guests during your stay. We believe that our amenities, combined with the tranquil environment, contribute to a relaxing experience, even in such a central location. Your observation regarding the sound insulation is appreciated, as we aim to provide a peaceful retreat for our guests despite our proximity to the bustling city. We would be honored to welcome you and your family back for another stay in the future. Thank you once again for your kind words, and we look forward to hosting you again at Sofitel Munich Bayerpost. Best Regards, Emiel van Dijk General Manager

very disappointing, definitely not 5 star service

TripAdvisor rating 1.0/5

rhU2683LP TripAdvisor review

I checked in on 1 January, staying 4 nights, was allocated room 638, I am an Accor Diamond level member (highest in their ALL loyalty programme) and usually receive an in-room welcome gift (can be wine, fruit, chocolate or souvenir etc.) whether staying in a Sofitel, M Gallery hotel or even a Novotel. On this occasion I received no such welcome gift. When I asked about this at reception on my final afternoon they said I should have indeed received it, they made a phone call but 2 hours later I had still not received it. As an ALL member (Diamond or other levels) you also receive a welcome drink voucher to use in the hotel bar. Again on my final afternoon I went to the hotel bar to use this. I entered the bar/validated the welcome drink voucher in Accor ALL app at 15.52, they eventually took my order 10 minutes later (no big problem yet), presented me with a bill of €19 for the drink 5 minutes after that but after a further 30-35 minutes the drink had still not arrived. I therefore asked to speak to a manager, complained (didn't know how much more of my time they wanted to waste), and never even received the drink. So much for a "welcome drink voucher"..... Breakfast in this hotel was also an experience. I went down on Saturday morning at around 09.30, had to queue (no big problem yet), was let into the breakfast room but had to walk around the entire room to find that all tables were fully occupied. There was an entirely empty darkened section of the breakfast room cordoned/curtained off but they weren't letting any guests sit there. I had to leave the breakfast room and go back to the entry desk saying there were no free tables so they then opened up the empty section of the room (facilitating the lives of their staff obviously seems much more important to them than facilitating paying guests). To get an orange juice at breakfast you have to attract the attention of one of the servers, my experience was that this can take quite a while. Guests sitting beside me ordered a basic tomato juice and seemed surprised to be presented with a bill for this, tomato juice is hardly a luxury item, or at least they did not seem to have been informed when ordering that they would be asked to pay extra for this. House-keeping service was quite deficient also. The turndown service appeared randomly some evenings and not others. They only offered a bottle of water so no problem to skip it anyway. My room was generally never cleaned or serviced until 15.00/15.30 on any day even though there seemed to be a cleaning trolley in the corridor outside my room almost all the time. On the second day they filled the shower gel container in my bathroom but then the next morning I discovered that they had fixed/locked the dispenser and I could get no shower gel out of it, had to go down to breakfast without having a shower and couldn't get the problem fixed until they eventually came to clean/service my room around 15.00/15.30. It seems clear that the hotel management and staff priority is to facilitate their own lives/working days rather than paying guests. It's the first time I come across a revolving door at the hotel entrance which does not revolve, guests have to push it themselves, whether dragging their luggage behind them or not. The hotel is located in a square which is currently very dirty and unsightly due to large construction works taking place at the dilapidated main railway station beside the hotel. It seems that these construction works will last for some years. There is a Le Meridien hotel located directly across the street from the hotel, I may stay there next time, hopefully the staff and hotel management there pay a little bit more attention to basic, legitimate and expected customer service levels.

Bonjour rhU2683LP, Thank you for taking the time to share such detailed feedback following your recent stay with us. I sincerely regret to read that your experience did not reflect the level of service you are accustomed to, nor the standards we aim to deliver—particularly for our valued ALL Diamond members. Please accept my apologies for the absence of the in-room welcome amenity and for the lack of follow-through once this was raised with our reception team. This should have been delivered promptly and without the need for repeated requests. I also regret your experience at the bar, where the welcome drink voucher was not honored in a timely and professional manner. This is clearly unacceptable and not representative of the service we expect our teams to provide. Your comments regarding breakfast operations, table availability, service flow, and communication around chargeable items are equally concerning. While operational constraints can arise, they should never be felt by our guests, and your feedback highlights clear opportunities for improvement in both organization and service attentiveness. I am also sorry for the inconsistencies in housekeeping service, including the irregular turndown, late room servicing, and the issue with the shower gel dispenser. These are basic service elements, and it is disappointing that they were not handled properly during your stay. Regarding the surrounding construction works, while these are beyond the hotel’s direct control, I regret the negative impression this created and understand how it may affect the overall guest experience. Your feedback has been shared with the hotel’s leadership team and will be used to address the shortcomings you have highlighted, particularly in relation to service culture, communication, and guest recognition. We value your loyalty to Accor and I sincerely regret that we did not meet the expectations that come with your status and experience. Thank you again for your honest feedback. Best Regards, Emiel van Dijk General Manager

Customer review rating 0.5/5

Navjot S. Couples - Confirmed reviews ALL

The person checking us in was really rude. Everything was fine until we were offered upgrade for 150 euros and we declined. He didn’t inform us where the elevators were or where the bar was. Everyone else in the hotel was really nice.

Bonjour Navjot S., Thank you very much for taking the time to share your experience during your stay at Sofitel Munich. We are very sorry to hear that your check-in did not meet the usual standard of our hotel and that you felt the staff member was rude. Please rest assured that your feedback has been shared with our Front Office team so that we can take steps to improve. We are glad to hear that, aside from this experience, you had positive impressions of our hotel and team. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you expect from Sofitel. Kind regards, Emiel van Dijk

Customer review rating 4.0/5

Benjamin M. Business - Confirmed reviews ALL

Pluses: Right next to main train station, and easy to get to old city etc. -- convenient location. Common areas are really nice and fancy. Super comfortable beds. Cons: everything in the room was a bit worn-out, didn't like bathroom layout, definitely needs a major refresh in the rooms. TV had some weird issues. But as noted above, bed was very comfortable which is the most important thing!

Bonjour Benjamin M., Thank you very much for taking the time to share your detailed feedback following your stay at Sofitel Munich. We are delighted to hear that you appreciated our convenient location, elegant common areas, and most importantly, the comfort of our beds. At the same time, we sincerely appreciate your constructive comments regarding the room condition, bathroom layout, and the TV. Please rest assured that your observations have been shared with our team as part of our ongoing efforts to enhance our guests’ experience. We truly value your feedback and hope to have the pleasure of welcoming you back to Sofitel Munich in the future for an even more comfortable and enjoyable stay. Kind regards, Emiel van Dijk

Customer review rating 3.0/5

Fatoumata B. Families - Confirmed reviews ALL

Not the usual Sofitel experience. One of the rooms was not ready even though we arrived around 4 pm. The rooms were old and our friends had a shower that was not functional. The bed was not comfortable like the other Sofitel beds and not well made. I am gold member who reserved two rooms but only one of the rooms received the benefits usually provided - macaroons and gifts for the young children. I think this takes away from the experience and won’t allow others that are staying in the hotel to choose Sofitel the next time they travel. Also, 120 euros to stay an extra 3-4 hours (almost half the cost of the stay) is a bit excessive. I think there should be a bit of better pricing. Overall, the staff were nice and it is in a good location. I am just not sure I would stay in the hotel again unless some upgrades are made.

Bonjour Fatoumata B., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Munich Bayerpost. I sincerely regret to learn that your experience did not meet the high standards we strive to uphold, particularly given your loyalty as a Gold member. I appreciate your comments about the readiness of your room upon arrival. While our standard check-in time is 3 PM, we do our utmost to ensure that all accommodations are prepared to welcome our guests promptly. I apologize for any inconvenience this may have caused during your stay. Additionally, I am sorry to hear about the issues you encountered with the shower and the comfort of the bed in your room. Your observations regarding the condition of the rooms and their amenities have been duly noted, and I will ensure this feedback is shared with our maintenance team for further evaluation. Regarding the benefits associated with your membership, I understand how disappointing it can be when expectations are not met. We value your loyalty, and I will review our procedures to ensure that all Gold members receive the appropriate recognition and amenities during their stays. Concerning the late check-out fee, we continuously assess our pricing strategies to ensure they reflect both our service quality and market standards. Your input is invaluable, and I will pass your comments to our management team for their consideration. It is heartening to hear that you found our staff welcoming and appreciated our location. I hope that you might consider giving us another opportunity in the future to provide the exceptional Sofitel experience you expect and deserve. Best Regards, Emiel van Dijk General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,609 reviews 9.1/10 Location
  • 2,245 reviews 7/10 Room
  • 2,712 reviews 8.2/10 Service
  • 13 reviews 7.7/10 WiFi
  • 1,005 reviews 8/10 Breakfast
  • 634 reviews 6.3/10 Cleanliness
  • 414 reviews 4.8/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Munich

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.