Sofitel Munich Bayerpost 5 stars

Customer review rating (ALL Rating) 4.5/5 4,022 reviews

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Description

Hotel extras

  • Luxurious 5-star hotel in Munich near the main train station and Marienplatz square

  • Family-friendly suites and child-friendly offers for unforgettable moments at Sofitel

  • Pure relaxation: experience the spa, sauna, and unique spiral pool at Sofitel

  • 20 elegant meeting rooms with state-of-the-art equipment for up to 800 guests

  • French art de vivre meets Bavarian flair, a unique luxury hotel experience

Our accommodation(s)

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Hotel location

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 MUNICH
Germany

GPS:48.139495, 11.55678

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,022 reviews

Customer review rating 5.0/5

Asher A. Families - Confirmed reviews ALL

We stay in this hotel as with group family every years. And every years we coming the hotel manager Mr. Umut treat us like we are he is family. We really thankfully for him for every thing he makes for us for very good stay. We come again and again for him. A. Family.

Bonjour Asher A., Thank you for your kind words regarding your experiences at our hotel. It is heartening to know that Mr. Umut has made such a positive impact on your family's stays. We pride ourselves on providing a welcoming atmosphere, and it is gratifying to hear that you feel like part of our family. We look forward to welcoming you back for many more memorable visits. Best Regards, Emiel van Dijk General Manager

Customer review rating 4.5/5

Liza K. Couples - Confirmed reviews ALL

Booked this hotel due to proximity to the Hbf. Due to construction of the Hbf, it is a little messy along the streets, no fault of the hotel. Room was exceptionally clean and comfortable, and i loved the bedding and treats prepared for my little dog. Everyone was kind and welcoming, so even though I stayed only 1 night, it was memorable. The only downside is that there isn't a park or garden within the compound for my dog. Also, the reception made a mistake by informing me that my booking included breakfast (even though I had expressed that I thought my rate excluded it) - so when I arrived at the breakfast lounge the next morning, I was slightly disappointed to be told that my booking did not, in fact, include breakfast.

Bonjour Liza K., Thank you for taking the time to share your experience regarding your recent stay at Sofitel Munich Bayerpost. It is gratifying to hear that you found your room exceptionally clean and comfortable, and that our welcoming team contributed to a memorable stay for you and your little dog. We take great pride in providing a pet-friendly environment and the special touches for our canine guests. I acknowledge your comments regarding the challenges posed by the ongoing construction near the Hauptbahnhof. While we strive to ensure that our guests have a pleasant experience, external factors such as these can sometimes affect the surroundings. Your understanding in this matter is greatly appreciated. I am sorry to hear about the confusion regarding your breakfast inclusion. It is our policy to ensure clarity in all bookings, and I regret any miscommunication that may have occurred at reception. Your feedback is invaluable, and it will be shared with our team to enhance our service and prevent similar misunderstandings in the future. Regarding your observation about the lack of a park or garden on-site, I understand that this can be a limitation for our guests traveling with pets. While we do not have such facilities within the hotel grounds, I encourage you to explore the nearby public parks that are pet-friendly and provide ample space for walks with your dog. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back for another stay in the future. Best Regards, Emiel van Dijk General Manager

Customer review rating 5.0/5

Maxime R. Friends - Confirmed reviews ALL

Easy Check in, Nice spa, clean and comfortable room, elegant hotel

Bonjour Maxime R., Thank you for your kind words regarding your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you found your room clean and comfortable, and that you enjoyed our elegant hotel and spa facilities. Your positive feedback about the ease of check-in is sincerely appreciated, as we strive to provide a seamless experience for our guests. We hope to welcome you back in the future for another wonderful stay. Best Regards, Emiel van Dijk General Manager

Customer review rating 2.0/5

Joao T. Business - Confirmed reviews ALL

The bedroom itself was comfortable and well-maintained, which made the stay reasonably pleasant. However, the overall experience did not match the price paid. The room window faced an internal lobby, offering essentially no view and very limited natural light, which was quite disappointing. Additionally, there were excessive minibar charges added to the bill. I already contacted the hotel by email regarding this issue, but unfortunately I have not received any response so far. Considering the cost of the stay, I do not believe the overall experience provided adequate value for money.

Bonjour Joao T., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Munich Bayerpost. I am pleased to hear that you found the bedroom comfortable and well-maintained. However, I regret to learn that your overall experience did not meet your expectations, particularly concerning the room's view and natural light. We understand that these aspects contribute significantly to our guests' enjoyment, and I appreciate your candid remarks. Regarding the minibar charges, I sincerely apologize for any inconvenience this has caused. Our team strives to ensure transparency in all billing processes, and it is concerning to hear that you have not received a response to your email. Please rest assured that we take such matters seriously, and I will ensure that your concerns are reviewed by our front desk team for resolution. Your feedback is invaluable in helping us enhance our services and overall guest experience. We aim to provide value that reflects the quality of our facilities and services, and I am disappointed to hear that we fell short during your stay. Thank you once again for your comments, and I hope you will consider staying with us again, allowing us the opportunity to provide a more satisfactory experience. Best Regards, Emiel van Dijk General Manager

Customer review rating 3.5/5

Silvia C. R. Business - Confirmed reviews ALL

We expected a better breakfast given the quality and cost of the hotel.

Bonjour Silvia C. R., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found the bed comfortable. However, I regret that our breakfast offerings did not meet your expectations given the standards of our hotel. Your comments are invaluable as we continually strive to enhance our guest experience, and I will ensure they are shared with our culinary team for consideration. Best Regards, Emiel van Dijk General Manager

Other web-users rate our hotel

  • 1,571 reviews 9.1/10 Location
  • 2,241 reviews 7/10 Room
  • 2,719 reviews 8.3/10 Service
  • 15 reviews 4.8/10 WiFi
  • 992 reviews 7.9/10 Breakfast
  • 907 reviews 6.3/10 Comfort
  • 634 reviews 6.6/10 Cleanliness
  • 388 reviews 4.4/10 Value

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