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Sofitel Munich Bayerpost Hotel 5 stars

Customer review rating 4.5/5 5,628 reviews

Sofitel Munich Bayerpost
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+ 25 Services
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Room 1

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Hotel extras

  • Central location with easy access to the main shopping area

  • Contemporary design inside a listed Wilhelmian building

  • 339 guest rooms and 57 suites which combine comfort and chic design

  • So SPA with pool and 24h So FIT fitness center

  • Free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 24 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Munich Bayerpost

Bayerstrasse 12
80335
munich
germany

Tel: +4989599480

Fax: (+49)89/599481000

Check-in from 15h00

Check out up to 12h00

  • S1 - S8 :  S1 - S8 HAUPTBAHNHOF

  • U1, U2, U4, U5 :  U1, U2, U4, U5 HAUPTBAHNHOF

  • U7, U8 :  U7, U8 HAUPTBAHNHOF

  • By plane

    MUC F.J. STRAUSS At 42km / 26.1 miles

  • By car

    ZENTRUM At 0.1km / 0.06 miles

  • By train

    CENTRAL STATION At 0.1km / 0.06 miles

  • By train

    HAUPTBANHOF At 0.1km / 0.06 miles

  • By train

    MUNICH/MUENCHEN At 0.1km / 0.06 miles

GPS :48.139495, 11.55678

Our accommodations

The rooms, suites and apartment are spread across eight floors and are furnished using natural materials. Book a suite on the top floor for a luxurious stay with views of the city or the Alps.

CLASSIC ROOM - 2 single beds or 1 king-size - modern Bohemian comfort

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM: 2 singles/1 kingsize bed, relax with literature

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM , 2 Single Beds or 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Garden side, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

DÉLICE LA BRASSERIE

Type of cuisine: French

An homage to the "typical" Parisian brasserie. The focal point is our open-style kitchen, which brings a piece of France to Munich with its cleverly prepared dishes and selected ingredients from the region.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ISARBAR

Non contractual photo

The bar is named after the River Isar, which flows into Munich from the Alps. The decor combines green silk, dark wood and black leather, and patrons can enjoy various spirits, contemporary cocktails and delicious snacks such as Bayerpost curried sausage.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 24

  • Maximum size: 923 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Sofitel Munich Bayerpost

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,628 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,654 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located

Customer review rating 4.5/5

Sophie Couples - 06/08/2020 Confirmed reviews ALL

My favourite part of my stay was the experience I had at the restaurant for breakfast and the amazing staff who served me and my partner.

top verblijf

Customer review rating 4.5/5

Tonny Business - 26/07/2020 Confirmed reviews ALL

post covid time is difficult for hotels , but good procedures in place.

Sofitel???

Customer review rating 4.5/5

Giuseppe C. Friends - 14/07/2020 Confirmed reviews ALL

Plus Quiet room, very comfortable beds, perfect shower. That's it. This has been most likely the most negative experience in a Accor property. Check in: no sign of status recognition. No welcome drink voucher. I was informed of the "housekeeping on demand", for "my safety and privacy", how to make you feel guilty if I wanted my room refreshed. At almost 300 euro pwr night, not even my bed done? Next morning, first thing we requested housekeeping "aber gerne!". Breakfast at the Bierkeller: scrambled eggs with 4 potatoes and one grilled tomato, one glass of juice, 1 yoghurt, 1 fruit salad, 1 birchen... 50 euro per person??? At night after 6, we came back, no room was made. Harsh complain. We pointed out at checkin that we were leaving at 5AM and since breakfast was included, if we could have a voucher for 20 euro each to be used at dinner. Squared NO. 2nd breakfast on Saturday, even worse experience. In 9.15, out 10.40. Everybody was complaining. I took the decision to write to Accor Customer service. We requested housekeeping again and we left. Around 6PM I came back, the room was OK, missed the nespresso caps. Went down and requested. I was leaving to the room when I was called by a nice gentleman, Mr Nikolaus Jagersberger. We had a long chat. I told him how deeply disappointed I was. Of course I understand that everything has changed since Corona. Then you must cut your prices in half, because you are not even providing half the service you expect from a Sofitel. My travel friend will be back to Munich the next Sunday, he will send with his mother at the Mercure City Centre. Upon booking, ge received an email from the hotel, informing that, being the restaurant closed, breakfast would be provided in the room. This is a very nice approach towards customers. Hence, shame, Sofitel Munich. You are definitely not a proud bearer of your name. Being this the first trip after lockdown, I originally booked Novotel on Arnulfstrasse, then I said, what the hell, first trip after covid. Im sure novotel (3 nights, less then 400 Euro) would have been a better option.

Bonjour, thank you for your loyalty and for the constructive and insightful feedback. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I am sorry for the circumstances you were facing during your stay. I am glad you have already been in contact with our Director of Front Office and could speak with her about your concerns. We hope to welcome you back soon to win back your trust! Kind Regards, Johannes Mayr, Hotel Manager

Accor.com reservation issues - No Evian water in room as promised

Customer review rating 4.5/5

Eviano Couples - 13/07/2020 Confirmed reviews ALL

- Accor.com had reservation issues and cancelled the room without notifying me - No Evian water in room as promised on website - Bare minimum service & only on request. Would be great to get box with water & amenities refill every day.

Bonjour, thank you for the constructive and insightful feedback. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I am sorry for the circumstances you were facing before and during your stay. We have now opened our restaurant again but were unfortunately not ready for this step during the time of your stay. We are as well re-opening our spa area this week and are reviewing all our options to reactivate different services in line with the new hygienic measures. We hope to welcome you back soon in order to win back your trust! Kind Regards, Johannes Mayr, Hotel Manager

Good to be back!

Customer review rating 4.5/5

Angela M. Solo - 12/07/2020 Confirmed reviews ALL

This weekend, I had my first hotel stay since the lockdown in March. I picked Munich for my first trip and the Sofitel there, which I love. Covid-19 has changed the hotel experience quite a bit, be the important things, the friendly staff (now behind plexiglas), the great rooms and the comfy beds are still there. All the amenities are neatly wrapped in plastic bags. Even the TV remote is safely wrapped in plastic. Entering the hotel, you are required to wear a mask until you have reached your room, which made me feel safe. All in all, a positive first experience back travelling.

Bonjour Mrs. M., thank you for your loyalty and the positive and insightful feedback. It is a pleasure to hear how much you enjoyed your stay with us. We are glad you have given us the chance to show our hospitality and new hygienic measures in these difficult times. Thank you very much. We hope to welcome you back soon! Kind Regards, Johannes Mayr, Hotel Manager

Sofitel under the jackboot of Corona Law

Customer review rating 4.5/5

Anonymous Families - 10/07/2020 Confirmed reviews ALL

No breakfast, unless you order room service, not very clean bath, no bell boy.

Bonjour, thank you for the honestl feedback. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I am sorry for the circumstances you were facing during your stay. We have now opened our restaurant again but were unfortunately not ready for this step during the time of your stay. We are as well re-opening our spa area this week and are reviewing all our options to reactivate different services in line with the new hygienic measures. We hope to welcome you back soon in order to win back your trust! Kind Regards, Johannes Mayr, Hotel Manager

Very nice time in Munich

Customer review rating 4.5/5

Anonymous Couples - 14/03/2020 Confirmed reviews ALL

Enjoyed hotel. Nice exterior and interior design. Comfortable bed.

Dear Andrew P., thank you for your positive feedback. We are delighted you had a magnifique time with us and we hope to welcome you back soon. Kind Regards, Johannes Mayr, Hotel Manager

Unforgettable stylish staying

Customer review rating 4.5/5

Liya K. Solo - 10/03/2020 Confirmed reviews ALL

Stylish hotel with great interior and exterior. Delicious and very rich breakfast, comfortable and cozy rooms, very friendly and attentive stuff.

Sehr geehrter Gast, vielen Dank für Ihre freundliche Weiterempfehlung. Wir hoffen Sie schon bald wieder begrüßen zu können. Herzliche Grüße, Johannes Mayr, Hotel Manager

average

Customer review rating 4.5/5

Gregorio R. S. Business - 10/03/2020 Confirmed reviews ALL

The quality of property and facilities is outstanding, however the check-in was awful. While I had to wait until 15h "as you guarantee" (not fairly mentioned by the front desk)... The lady at reception asked my mobile number to advice when the room was ready, either she forgot or she just passed because the room was ready as another colleague told me well sometime before 15h. I didn't feel welcome to be honest. You should take better care of that moment and to show some care, not just "this is what we guarantee".

Bonjour, thank you for taking the time to tell us about your experience at the Sofitel Munich Bayerpost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We will use your comment to train our front office team again on the kind of behavior guests of a five star hotel may well expect. I hope that you will give us a chance to prove that what you experienced did not meet our own high standards. Best Regards, Johannes Mayr, Hotel Manager
Customer review rating 4.5/5

Anonymous Business - 06/03/2020 Confirmed reviews ALL

Excellent

Bonjour Mr G., thank you for your kind feedback. We are glad you enjoyed your time with us and hope to welcome you back soon. Kind Regards, Johannes Mayr, Hotel Manager

Everything was great except the TV

Customer review rating 4.5/5

Anonymous Business - 05/03/2020 Confirmed reviews ALL

Loved the room, the toiletries, the tea, the hot chocolate. I wish that there had been at least 1 English-language channel on the TV that wasn't news or sports. (BBC, maybe?) The AppleTV was nice, but wouldn't allow my Netflix app to stream to it - the app said to use the Netflix app on the AppleTV - but the AppleTV seemed to only be a receiver. It would also have been nice if I could have exited through some of the many doors on the side of the building.

Bonjour, thank you for the positive, constructive and insightful feedback. We have had a TV system change a few weeks ago therefore we are still facing some issues with the new system and are sorry that the TV wasn't working properly. Please allow us our sincerest apologies for the circumstances. On the other hand I am happy that you enjoyed your stay with us. We hope to welcome you back soon! Kind Regards, Johannes Mayr, Hotel Manager

Noise. Noise. Noise.

Customer review rating 4.5/5

Robert S. Solo - 05/03/2020 Confirmed reviews ALL

My short stay with you was ruined by the invasive and relentless construction noise caused by construction work being carried out in your Spa/Wellness area. It started each day at 07:45hrs and only ended at 17:00hrs. Despite being on the 4th floor, I could hear the drilling, sawing and hammering very clearly. It awoke me in the morning and prevented me from relaxing in the afternoon (I was staying with you as a tourist, not on business). I had no advance warning of this work and there was nothing published on your website - either at the time of my booking or now. In addition, I received no advance warning of your planned water shut-down between 02:00-05:00hrs. It is only when I spoke with Guest Relations that I learnt this was a planned closure and that I should have been informed at Check-in (I wasn’t). Finally, my Check-in experience was poor. I arrived at 14:00hrs on 2nd March and informed my room wasn’t ready - which is fair enough as check-in time is 15:00hrs. However, I returned at 16:00hrs and my room was still not ready. The young man who served me was very embarrassed and called Housekeeping several times. After quite a long wait, he advised he was upgrading me to a ‘luxury’ room because of the problems/delay. Personally, I would rather have received the original room I booked at the correct time of check-in, i.e. 15:00hrs. It is for these reasons - but principally because of the construction noise problems - that I have given you a poor rating. I have done likewise on TripAdvisor. NB: suggested solutions/mitigation for the noise problem: 1. Publish details of the construction work on your website. 2. Close the rooms most adversely affected for the duration of the work - or - 3. Offer discounted rates on those rooms most adversely affected. 4. Reduce the working hours to 09:00hrs - 04:00hrs.

Bonjour Mr.S., Thank you very much for your constructive feedback. In fact, we are currently renovating our spa area for our guests, which was necessary due to water leakages. Thank you for your remarks as we now got to know that the construction firm was starting earlier in the morning than initially agreed in the contract. We are very sorry that you couldn't enjoy your stay due to the noise. We have spoken with the construction firm and they are now working only from 10:00 to 17:00 as agreed in the contract. Please excuse as well all the circumstances you were facing during your Check In. This is of course not in accordance with our standard and we will discuss this topic within the teams in order to improve our services. We hope to welcome you again soon so that you can enjoy the high quality of our services. Please do not hesitate to contact me directly at any time. With best regards, Johannes Mayr, Hotel Manager

Pleasant stay in a comfortable hotel in a fantastic location

Customer review rating 4.5/5

Anonymous Business - 01/03/2020 Confirmed reviews ALL

The stay was generally nice and as expected. In particular, I appreciate the availability of a Tesla charger. The lack of water at night was surprising and should have been actively communicated before.

Bonjour, thank you for the positive, constructive and insightful feedback. Of course you are completely right that you should have been informed about the water shut off. We have actually placed a note in each room in order to inform all guests about the shut off in the night. I am sorry that you did not have it in your room. Please allow us our sincerest apologies for the circumstances. We hope to welcome you back soon! Kind Regards, Johannes Mayr, Hotel Manager

As bizarre as any other hotel...

Customer review rating 4.5/5

Anonymous Business - 29/02/2020 Confirmed reviews ALL

Friendly, efficient, helpful and accommodating with excellent but exorbitant food and drink (a litre of still water cost 13 Euros). The guest-room was of lower standard than expected. The lighting was really not at all good. The walls and curtains in grey were a little depressing. The piped/air-conditioned air heating was unsatisfactory (like most other hotels). The bed mattress was, curiously, covered in an extra duvet that was uncomfortable for sleeping. The pillows were all too soft. But the hotel staff were all very polite, friendly and helpful which almost made-up for the strange guest-room experience...

Bonjour, thank you for taking the time to evaluate your last stay at Sofitel Munich Bayerpost. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Our beds are particularly soft thanks to the Sofitel MyBed collection, but if you do not like this type of cushion, we will be happy to remove it for you for your next stay. We provide as well a pillow menu in every room so that our guests can choose individually which pillow they would like to use. In addition, we can assure you that the necessary measures will be taken to improve the quality of the mentioned issues. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johannes Mayr, Hotel Manager

Amazing

Customer review rating 4.5/5

Katherine Couples - 29/02/2020 Confirmed reviews ALL

We got customer of the day and an upgrade Absolutely everything was perfect

Bonjour, thank you for your wonderful feedback. We are glad you enjoyed your time with us and hope to welcome you back soon. Kind Regards Johannes Mayr, Hotel Manager

Guest of the Day

Customer review rating 4.5/5

Jeff Business - 29/02/2020 Confirmed reviews ALL

I was pleasantly surprised by the Sofiel Music Bayerpost - as I had never been to Munich and was unaware that Sofitel was part of the Accor Group. All of the staff were incredibly friendly and helpful - and the room was spacious, bright and comfortable. Upon check in, I was even upgraded to a suite as I was deemed "Guest of the Day" and also given small sweets and champagne. My room was upgraded to a duplex suite. I'm only sorry I was only there two days on business. The lobby bar/restaurant was also very good. For someone that travels often on business, the Sofitel was a lovely respite - luxurious yet understated.

Bonjour, thank you for staying at Sofitel Munich Bayerpost and for sharing your fantastic comment on your recent visit to our hotel. I am delighted to learn how much you enjoyed your stay. I am looking forward to the pleasure of welcoming you again soon, to provide you with another memorable stay. Best Regards, Johannes Mayr, Hotel Manager
Customer review rating 4.5/5

Andrea Business - 28/02/2020 Confirmed reviews ALL

Good hotel, very clean and comfortable

Bonjour, thank you for your wonderful feedback. We are glad you enjoyed your time with us and hope to welcome you back soon. Kind Regards Johannes Mayr, Hotel Manager

Good location

Customer review rating 4.5/5

Mohamed E. Business - 28/02/2020 Confirmed reviews ALL

Fast trip

Bonjour, thank you for your kind feedback. We are glad you enjoyed your time with us and hope to welcome you back soon. Kind Regards, Johannes Mayr, Hotel Manager

Just the right balance for a short business trip

Customer review rating 4.5/5

Mario Business - 28/02/2020 Confirmed reviews ALL

Perfect Sofitel experience as always. You just know what you get: friendly and helpful staff; design and style; and a cosy, well designed room with a very comfortable bed

Bonjour, thank you for your wonderful feedback. We are glad you enjoyed your time with us and hope to welcome you back soon. Kind Regards Johannes Mayr, Hotel Manager

Perfect!

Customer review rating 4.5/5

Eugenia M. L. &. Y. D. S. Families - 28/02/2020 Confirmed reviews ALL

The unexpected upgrade was great! The rainy weather didn’t bother us, as the view out of the roof from the room was beautiful.

Bonjour, thank you for your wonderful feedback. We are glad you enjoyed your time with us and hope to welcome you back soon. Kind Regards Johannes Mayr, Hotel Manager

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