Sofitel Munich Bayerpost Hotel 5 stars

Great customer service!!!

The room, amenities, and majority of staff were great, but the check-in experience left a sour taste. It took us a while to get from Lake Eibsee to Sofitel due to an incorrectly listed Avis drop-off location and horrendous traffic. Our moods were further hampered by one of the front desk employees who, despite being available, inexplicably passed us off to one of her colleagues who was handling a presumably complicated transaction as we had to wait an additional 10 minutes. The front desk employee that passed us off proceeded to check in a guest that was behind us. When we broached this grievance with the employee that checked us in, she couldn't give us a reason as to why we were pawned off and did nothing to rectify the situation. In the future, we plan on staying at hotels other than Sofitel as it seems like only business travelers or those with LVMH shopping bags receive 5 star treatment from all of the staff members.

I enjoyed my stay in the hotel - service was good. Breakfast was excellent. On the last day- I accidentally locked by bag and forgot the combination. The technician was very kind to help me open it. However, I tried to use the cross trainer on the 28/9- the door was locked. there was nobody using it. I approached the reception who said there was no more keys and it was occupied. They said i could only use it if the key was returned. After waiting for 10 minutes, I asked again. They said they would ask someone- in this case the lady at the gym reception to check whether it was occupied. After 10 minutes- i asked again and spoke to the lady at the Gym. she told me her key had disappeared and that the one making new keys was not available. She also told me this was quite common and presently she went up and did not hear anything - likely that the room was not occupied. I then approached the reception again and told them what she told me and that is was absurd that nobody has a record of who took the keys and that it like first come first served with no time limit and only available if the key was returned. They booked the cross trainer room 147 for me the following day at 9am.. I collected the keys and when I opened the door- there was somebody using it. In other words- the person who took the keys the day before had kept the keys without returning them. This makes it an impossible system. What made me more upset was that I had to keep on pushing for an answer. This spoilt my stay in your hotel-otherwise everything was good.

I have called the reception/room servce several times and no one picked up the phone so I have to come down and ask for if some one can bring up a bottle of water to my room. Also i have called Sendak times the day before I checked in the hotel and no answer to to the main hotel number 08…0 Munich, Bavaria, Germany ! you can try and check why no one picks up the phone calls!

Hotel was ok, rooms are nice but 2 MASSIVE pain points: - gym is a joke, tiny, divided on multiple floors and you need to walk to the reception to get the key (and of course bring it back) - check out takes 20', I nearly lost the train

From check in to turndown service, our stay at the Sofitel is always a fantastic experience. When we arrived at 18:00 our room was not yet ready. Jetlagged we requested and received a temporary room for a quick 2 hour nap and then moved into our room. The room and bathroom were modern, clean and quiet.

Friendly- efficient

The hotel exceeded our expectations, from the beautiful room with superb bathroom facilities, to the friendly service, to the ideal location! We would return in a heartbeat the next time we visit Munich!

Nice historical building - fancy rooms - quality breakfast

one of the most beautyfull sofitel hotels we stayed, the rooms are spacieus and clean, breakfast and dinner in the restaurant are very good. the hotel is only a few minutes from Munich old town and the railway station, ideal for a short stay or citytrip

Great two night stay at the Sofitel Bayerpost in Munich. We have been spoiled in this cosy, design SO Sofitel hotel. One among the best with Vienna and Singapore. The pool and Sauna were fortunately reopened. Breakfast is served at the table, instead of the great Buffet but food and service were great.

Excellent place to stay for a visit to Munich. Staff, rooms & facilities are first class. Positioned next to the main station just a couple of minutes walk, it is a great location for exploring Munich.

A really nice hotel that has a comfort room and relax environment. Always be my first choose when I back to Munich. Although the Sauna is not available during my stay, but the hotel do offer some relaxing bath salt or the bubble for you to use in the room. Breakfast is also nice, luxury food and excellent service of the waiters over there. Nice location that just near the main train station. Highly recommend to the people that travel or having business here.

Great location in the city center of Munich. service minded people, exact like you expect in such a luxury hotel, beautiful rooms, excellent breakfast. Quick efficient check in and check out process. Simply great

What a pleasure to stay at this wonderful hotel. This hotel is faultless. The staff are extremely friendly and helpful. The food is fantastic. The facilities are modern, clean and comfortable. The location is remarkably convenient. This was a wonderful, happy stay.