Sofitel Munich Bayerpost 5 stars

Customer review rating (ALL Rating) 4.4/5 3,966 reviews

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Bayerstrasse 12, 80335 MUNICH, Germany

Description

Hotel extras

  • Luxurious 5-star hotel in Munich near the main train station and Marienplatz square

  • A house with its own history and modern French flair

  • Unique suites in creative colors and a contemporary design

  • 20 stylish meeting facilities with state-of-the-art equipment for up to 800 guests

  • Green Key certification with a focus on regional products and sustainable luxury

Our accommodation(s)

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Hotel location

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 MUNICH
Germany

GPS:48.139495, 11.55678

Telephone
Fax +49 89 599481000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,966 reviews

TripAdvisor Rating  4.3/5  5,176 reviews

Certificate of excellence 2024

Great staff out dated rooms

TripAdvisor rating 2.0/5

Christopher O TripAdvisor review

First, the staff was amazing. This hotel is beautiful the lobby and hotel is beautiful until you walk into the room. It’s like another world. The room was very outdated with ugly furniture that didn’t match. We had a king bed which was actually 2 twin beds pushed together so if you are trying to get romantic someone is falling into the crack. The room cleaning staff was not good at all. and there was not much privacy between the room and bathroom. For this price point I think they need some updating and cleaning staff training.

Bonjour Christopher O, Thank you very much for taking the time to share your detailed feedback with us. I truly appreciate your kind words about our team and the overall beauty of the hotel’s public areas. It is encouraging to know that our staff left a positive impression, as genuine and attentive service is at the heart of what we do. At the same time, I am sincerely sorry to learn that your room experience did not meet your expectations, particularly in comparison to the lobby and common spaces. Your comments regarding the outdated design, mismatched furniture, bedding configuration, and lack of privacy between the room and bathroom are taken very seriously. This is certainly not the experience we want our guests to have, especially at this price point. I am equally concerned to read about your disappointment with the room cleaning standards. Please accept my apologies for this shortcoming. Your remarks have been shared with our housekeeping management and leadership teams, as continuous training and strict quality control are essential to maintaining the standards expected of a five-star hotel. Your feedback regarding the need for updates is also extremely valuable and aligns with areas we are actively reviewing as part of our ongoing improvement plans. Honest comments such as yours help us identify where we must do better. I regret that we did not meet your expectations on this occasion and hope you might consider giving us another opportunity in the future. Best Regards, Emiel van Dijk General Manager

Thanks to Mr. Umut Mahmoud

TripAdvisor rating 5.0/5

Voyage52168585558 TripAdvisor review

5 I always have a wonderful experience at Sofitel Munich, especially thanks to Mr. Umut Mahmoud. He is extremely professional, kind, and attentive, always going the extra mile to make guests feel welcome. The hotel is elegant, comfortable, and perfectly maintained, with excellent service throughout. I highly recommend Sofitel Munich and sincerely thank Mr. Umut Mahmoud for his outstanding hospitality.

Bonjour Voyage52168585558, Thank you very much for sharing your perfect 10/10 feedback and for your continued loyalty to Sofitel Munich. It is truly a pleasure to read that you consistently enjoy wonderful experiences with us. Your kind words about the elegance, comfort, and impeccable maintenance of the hotel, as well as the high level of service throughout, are sincerely appreciated and serve as great motivation for our entire team. I am especially grateful for your recognition of Mr. Umut Mahmoud. His professionalism, kindness, and genuine dedication to guest satisfaction reflect exactly the values we strive to uphold. I will be delighted to share your praise with him, as such acknowledgment is extremely meaningful and well deserved. Thank you once again for your recommendation and for taking the time to highlight your positive experiences. We very much look forward to welcoming you back to Sofitel Munich Bayerpost and to continuing to exceed your expectations in the future Best Regards, Emiel van Dijk General Manager

Customer review rating 5.0/5

Reed G. A. Couples - Confirmed reviews ALL

Great facilities, food, service and the Hotel is in a good location. Walking distance to Old Town

Bonjour Reed G. A., Thank you for your kind words regarding your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you enjoyed our facilities, dining options, and the attentive service provided by our team. It is also wonderful to know that our location contributed to your experience, allowing you to explore the charm of Old Town with ease. We hope to welcome you back in the future for another exceptional stay. Best Regards, Emiel van Dijk General Manager

Customer review rating 4.0/5

Francisco A. T. Couples - Confirmed reviews ALL

Perfectly located. Staff always polite and willing to help.

Bonjour Francisco A. T., Thank you for your kind words regarding your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you appreciated our prime location as well as the helpfulness and politeness of our staff. Your feedback serves as a great motivation for our team to continue delivering exceptional service. We look forward to welcoming you back in the future. Best Regards, Emiel van Dijk General Manager

Customer review rating 2.0/5

Kathrin G. Business - Confirmed reviews ALL

Check in was smooth. Room smelled of old smoke. Check out was long and staff let people cut the line.

Bonjour Kathrin G., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that the check-in process was efficient. However, I regret to learn about the odor in your room and the inconveniences you experienced during check-out. Your comments will be reviewed as we constantly strive to enhance our guest experience. I appreciate your valuable insights. Best Regards, Emiel van Dijk General Manager

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Other web-users rate our hotel

  • 1,625 reviews 9.1/10 Location
  • 2,256 reviews 7/10 Room
  • 2,722 reviews 8.2/10 Service
  • 14 reviews 7.9/10 WiFi
  • 998 reviews 7.9/10 Breakfast
  • 618 reviews 6.5/10 Cleanliness
  • 424 reviews 4.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.