Sofitel Munich Bayerpost 5 stars

Customer review rating (ALL Rating) 4.4/5 3,526 reviews

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Sofitel Munich Bayerpost - Image 1
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Bayerstrasse 12, 80335 MUNICH, Germany

Description

Hotel extras

  • Ideal for solo travellers, couples and families.

  • Listed hotel building with a modern touch

  • Unique suites in creative colours

  • The hotel is located next to the main train station and close to Marienplatz.

  • Green Key Certification

Our accommodation(s)

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Hotel location

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 MUNICH
Germany

GPS:48.139495, 11.55678

Telephone
Fax +49 89 599481000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,526 reviews

TripAdvisor Rating  4.5/5  5,046 reviews

Certificate of excellence 2024

Very nice hotel. Needs a few improvements.

Customer review rating 4.0/5

Paul P. Couples - Confirmed reviews ALL

We had once of the bigger suites, 662. It was very dark in the bedroom due to the deep red color. Could have used more intense lighting. Bathroom was very nice and functional. I think for the price of this suite, mini-bar should have been included. We had trouble with evening turndown service and had to complain multiple times. we only got turndown service for half of our nights. The TV sets are nice, but take a long time to connect to the Sofitel homepage when turned on. We had a broken drapery cord in the bedroom and it was not fixed during the length of our 10 day stay. Breakfast is very good and the service was excellent. The bar was a nice place at the end of the day for cocktails and excellent service there. The front desk staff was very good and attentive to guests needs. The hotel location is very convenient, near the train station. the room was very sound proof and we did not hear any noise.

Bonjour Mr. P., I am very pleased that you took the time to review your visit with us at Sofitel Munich Bayerpost. Thank you for your positive review, the nice remarks on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Emiel van Dijk General Manager

Language of CRM and NPS survey

Customer review rating 0.5/5

Mykhailo S. Business - Confirmed reviews ALL

I am shocked with the language chosen to send me NPS survey. I am Ukrainian and indicated this when creating my account. Yet Accor decided to send me CRM email in…..ruSSian language. Very “considered”.

Bonjour Mr. S., I sincerely apologize for the deficiencies and system errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within the IT team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. We would be honored to welcome you again at Sofitel Munich Bayerpost. Best regards, Emiel van Dijk General Manager

Modern rooms

Customer review rating 4.5/5

Mohammed Couples - Confirmed reviews ALL

Modern rooms, and location is not far from attractions

Bonjour Mr. A., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Emiel van Dijk General Manager

facilities and size of room satifactory

Customer review rating 3.5/5

Noble Couples - Confirmed reviews ALL

there is room for improvement, junior suite has no view ( look at the train stations wall & roof), no dining table for a romantic dinner in suite, the couch was not comfortable, the breakfast station for eggs requires a rethink - suggest table numbers with required order would simplify process. Your people are nice and helpful.

Bonjour Mr. y., I am very pleased that you took the time to review your visit with us at Sofitel Munich Bayerpost. Thank you for your positive review, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Emiel van Dijk General Manager

Very good stay

Customer review rating 5.0/5

Salamah Friends - Confirmed reviews ALL

I had a fantastic stay at Sofitel Munich, thanks to Duty Manager dear brother Umut Mahmoud. His exceptional service professionalism and attention to detail made my visit truly memorable and therefore I extended one more night. Very elegant hotel. I highly recommend this hotel. Thank you Mahmoud and his team for everything.

Bonjour Mr. G., Thank you for taking the time to review your stay at Sofitel Munich Bayerpost. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk General Manager

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Other web-users rate our hotel

  • 1,417 reviews 8.8/10 Location
  • 2,099 reviews 6.9/10 Room
  • 2,346 reviews 7.7/10 Service
  • 15 reviews 8.5/10 WiFi
  • 870 reviews 7.8/10 Breakfast
  • 720 reviews 8.5/10 Vibe
  • 527 reviews 6.1/10 Cleanliness
  • 514 reviews 7.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.