ibis Muenchen City Arnulfpark 2.5 stars

Customer review rating (ALL Rating) 4.6/5 2,346 reviews

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Description

Hotel extras

  • Just 1.1 miles (1.8 km) from the main train station and 219 yds (200 m) to the tram

  • 204 air-conditioned rooms, including 96 twin rooms

  • Buffet breakfast with homemade pastries

  • Spend the night at the ibis and the day at theNovotel next door

  • Fresh waffles for breakfast and paninis available as a snack from the 24-hour bar

Our accommodation(s)

Hotel location

ibis Muenchen City Arnulfpark

Arnulfstrasse 55
80636 MUNICH
Germany

GPS:48.145354, 11.53984

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RESTAURANT

Do you fancy lunch or do you want to end the day with a great evening meal? Then don't miss out on what's on offer at the Novotel Restaurant next door, just a short walk from our hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,346 reviews

TripAdvisor Rating  4.3/5  1,014 reviews

Customer review rating 5.0/5

Emmanuel A. D. G. Families - Confirmed reviews ALL

Extremely satisfied!

Dear Mr D., We very much appreciate your comments regarding your stay at the ibis München City Arnulfpark. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remarks on the location, the facilities and the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Jochen Fuchs General Manager

Customer review rating 5.0/5

Francisco H. Q. Families - Confirmed reviews ALL

The hotel is well located and very well kept. Very good breakfast. All staff are friendly, helpful and efficient

Dear Mr H., Thank you for taking the time to review your stay at ibis München City Arnulfpark. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed the location and the breakfast. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Jochen Fuchs General Manager

Customer review rating 2.5/5

Rajesh C. Families - Confirmed reviews ALL

Unfriendly and Disappointing

Dear Mr C., Thank you very much for your visit and for taking the time to tell us about your experience at ibis München City Arnulfpark. We regret that your experience with our hotel and especially our reception and housekeeping service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Therefore, we hope that you will give us the opportunity to better serve you in the future and your next visit will be more pleasant as the previous one. Finally, we regret that you were not satisfied with the size of the room, the bed and the pillows. Many of our guests are satisfied with our accommodations, but there are always some critical voices. Unfortunately, we cannot change the room layout (international ibis standards) and furnishings, so we ask for your understanding. We hope to welcome you as our guest again. Best regards, Jochen Fuchs General Manager

Customer review rating 3.0/5

Erika T. A. Families - Confirmed reviews ALL

We experienced from the first moment an unfriendly staff at check in and when asking for extra pillows. The facilities in the other hand met our expectations: clean and comfortable. The breakfast was also ok. It is a shame that all this was overshadowed by an unfriendly staff.

Dear Mr T., I would like to sincerely apologise for the problems with the service at reception. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at ibis München City Arnulfpark. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jochen Fuchs General Manager

Customer review rating 4.5/5

Albert V. R. C. V. R. Families - Confirmed reviews ALL

Well located, comfortable stay, good breakfast. Appreciated the effort of the staff to keep the carpets in the foyer clean and gravel-free.

Dear Ms v. R., Thank you very much for your visit and for taking the time to review your stay at ibis München City Arnulfpark. I am very pleased that you rated us highly to highest in all categories and are delighted that you really enjoyed your stay with us and the location, the comfort and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

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Other web-users rate our hotel

  • 1,093 reviews 9.1/10 Location
  • 1,367 reviews 7.5/10 Room
  • 1,135 reviews 8.6/10 Service
  • 26 reviews 8.8/10 WiFi
  • 721 reviews 9.2/10 Cleanliness
  • 654 reviews 8.2/10 Breakfast
  • 141 reviews 8.2/10 Amenities

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