Novotel Muenchen City Arnulfpark

Dear Mr Longo, Thank you very much for your visit and for taking the time to write a review on your stay at Novotel München City Arnulfpark. We appreciate your positive ratings in almost all categories and like the fact that you enjoyed your visit with us. As it is our top priority that you are satisfied with our services, we were especially glad to receive high ratings in this category. I gladly passed this on to my team and would like to send a sincere “thank you” on their behalf. But we regret to hear that you were not completely satisfied with our beds. Many of our guests enjoy, but there have also been some critics. We are unfortunately not able to change the layout, so we thank you for your patience and hope this is not too much of an inconvenience for you. Regarding the air conditioning let me please explain, that our system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. We all hope to welcome you as a guest again. Best regards, Jochen Fuchs General Manager

Dear Mr. P., I am very sorry that you were not satisfied with your stay. Please allow me to formally apologize for the inconvenience and annoyance - obviously we failed to communicate and inform properly above all. Of course we will make your criticism intern to the topic, also your reference to missing milk and not offered luggage service we will in the team very critically examine. I would like to explain about the air conditioning: During your visit, we had maximum daytime temperatures of 12 °C, and at night it dropped to 5 °C. Accor's Planet21 climate protection program aims to protect the environment. Part of this is that when the outside temperature is lower than 18 °C, the cooling function of the air conditioning is disabled and you can only heat. Unfortunately, the only solution was to offer you a window key to open the window for cooling during the day. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jochen Fuchs General Manager

Dear Ms. B., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Dear Mr. S., Thank you for staying with us at Novotel München City Arnulfpark and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jochen Fuchs General Manager