Novotel Muenchen City Arnulfpark 4 stars

Customer review rating (ALL Rating) 4.7/5 3,427 reviews

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Novotel Muenchen City Arnulfpark - Image 1
Novotel Muenchen City Arnulfpark - Image 2
Novotel Muenchen City Arnulfpark - Image 3
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Arnulfstrasse 57, 80636 MUNICH, Germany

Description

Hotel extras

  • A GreenKey certified hotel

  • Only 1.8 km from the main train station and 200 m to the tram

  • The FLAVE restaurant and bar with "100% homemade" bread

  • 185 air-conditioned rooms, sauna and fitness area with natural light

  • 7 meeting rooms with natural light and the Novotel Premium Meeting concept

Our accommodation(s)

Hotel location

Novotel Muenchen City Arnulfpark

Arnulfstrasse 57
80636 MUNICH
Germany

GPS:48.145601, 11.539065

Telephone
Fax +49 89 242078150

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The FLAVE of Munich

At The Flave of Munich restaurant, everything revolves around bread! It is freshly prepared by our master baker in our own bakery - 100% homemade! Whether you fancy a snack or something heartier, bread rolls are a satisfying treat at any time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,427 reviews

TripAdvisor Rating  4.5/5  1,527 reviews

Certificate of excellence 2024

Professional and very helpful staff with very nice rooms

Customer review rating 5.0/5

Rich Friends - Confirmed reviews ALL

The staff was always very professional, friendly and helpful. The staff was very helpful in getting our rooms ready early afternoon, directions to utilize transit system and directions to Christmas markets. The rooms were always clean made for a very restful night. On checkout they provided a room to store our baggage so we could get in some last minute shopping.

Dear Mr B., Thank you for taking the time to review your stay at Novotel München City Arnulfpark. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your room. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Jochen Fuchs General Manager

good stay

Customer review rating 4.5/5

Patricia K. K. Business - Confirmed reviews ALL

friendly staff, always get water in room and usually the quite side of the hotel if possible so I come again and again and rooms are clean

Dear Ms K.-K., We very much appreciate your comments regarding your stay at the Novotel München City Arnulfpark. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remarks on our rooms, the cleanliness and the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Jochen Fuchs General Manager

over all poor experience

Customer review rating 1.0/5

M K. Business - Confirmed reviews ALL

Unfortunately, my stay did not meet the expectations I had based on accors values and reputation, and I would like to address the series of issues I encountered from check-in to check-out. Check-In Process: Upon arrival, the check-in process was unreasonably non-engaging , rushed and an unhuman-like welcome , despite my reservation being confirmed and I checked-in in advance. It felt like not much hotel info was given to me i.e. WIFI and restaurant details etc. I was also given a room that did not match the type of room I normally reserve when I stay at Accor . Room Condition: When I finally got to the room after searching the whole 1st floor and walking into a conference with my luggage , iron and iron board as no instructions of the room's whereabouts were given to me at check-in . I found the room rundown with not enough linen below standard . Noise and Comfort: During my stay, I was also disturbed by drainage noises the whole night and was unable to sleep which made it difficult to rest or enjoy any peace and quiet. Customer Service: When I brought these concerns to the attention of the front desk staff, I was met with indifference and no immediate solution and was handed two small teddy bears not sure why perhaps as resolution . Check-Out Process: Finally, the check-out process was equally frustrating and poor with zero interaction. The entire experience left me feeling very dissatisfied and upset.

Dear Mr K., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City Arnulfpark. At Novotel, we strive to provide a very good service experience for every customer; therefore your feedback is very important to us. We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Jochen Fuchs General Manager

Location is good.

Customer review rating 5.0/5

Michelle H. Couples - Confirmed reviews ALL

Thank you for remembering my request for a little surprise for my husband's birthday, it makes our stay more memorable. We enjoyed our stay a lot.

Dear Ms H., We very much appreciate your comments regarding your stay at the Novotel München City Arnulfpark. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remarks on the location and the birthday surprise for your husband. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comment regarding the dirty wall, we will take care of it immediately. We would be honored to welcome you again at Novotel München City Arnulfpark. Best regards, Jochen Fuchs General Manager

new and clean rooms.

Customer review rating 4.5/5

Ll Families - Confirmed reviews ALL

the rooms well nicely decorated and the comfortable.

Dear Ms L., We very much appreciate your comments regarding your stay at the Novotel München City Arnulfpark. It is always a pleasure to receive positive feedback. We are much obliged to you for the very positive assessment, the good marks and the great remarks on our rooms and the design. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comment about the sink, our housekeeping will take care of it immediately. We would be honored to welcome you again at Novotel München City Arnulfpark. Best regards, Jochen Fuchs General Manager

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Other web-users rate our hotel

  • 1,071 reviews 9/10 Location
  • 1,523 reviews 8.3/10 Room
  • 1,408 reviews 8.6/10 Service
  • 18 reviews 7.9/10 WiFi
  • 908 reviews 8.8/10 Breakfast
  • 694 reviews 9/10 Cleanliness
  • 343 reviews 7.8/10 Food
  • 255 reviews 8.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.