ibis budget Muenchen City Olympiapark

ibis budget Muenchen City Olympiapark 1 star

Customer review rating (ALL Rating) 4.4/5 447 reviews

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Description

Hotel extras

  • An ALLSAFE certified hotel

  • Round the clock beverages and snacks in our Mini Market

  • Our reception desk is open round the clock.

  • Marienplatz in just 15 minutes - subway is 300 m away.

  • In-house parking garage and summer terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis budget Muenchen City Olympiapark

Am Oberwiesenfeld 22
80809 MUENCHEN
Germany

  • MVV:  50 Oberwiesenfeld

  • MVV:  3 Oberwiesenfeld

  • IBIS BUDGET MUENCHEN OLYMPIAPARK:  B2R

  • By plane

    MUENCHEN At 32km / 19.88 miles

  • By train

    MUENCHEN At 5km / 3.11 miles

GPS:48.188305, 11.543611

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Cafeteria Non contractual photo

Breakfast room

Our accommodation(s)

Cuddly pillows, super soft blankets and innovative beds: Look forward to a relaxed sleep! Our 162 rooms have a double bed with bunk beds for children up to 12 years or 2 single beds, shower/WC, desk and TV. Wi-Fi is free!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  447 reviews

TripAdvisor Rating  4.0/5  329 reviews

Terrible Service: Cancelled on Arrival

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

We booked the only room available to us for the dates we requested, which happened to be a room with a double bed and kid's bunk bed (single, top). We did not need the kid's bunk bed, however, we DID need a cot for our 1-year old son, which we specifically requested at the time of booking. We put this in as a special request, to make it clear that this was *additional* to the existing supplies in the room. Our request was received by the hotel, and this was confirmed at the front desk on our arrival. However, the request was not fulfilled, and we were not informed in advance that a cot would not be available. We arrived at the hotel at 9pm after a long day of traveling with a tired 1-year old child (not to mention the two exhausted adults!) only to be told at the front desk that there was nowhere for the child to sleep! At the front desk, we spoke to two employees, a man and a woman (09/06/2022 at 9pm). We were told that this large "family-friendly" (!!) hotel only has two cots, and one of them was broken and would not be replaced. The unbroken cot would only be available after 2 days into our planned stay. We asked why ibis didn't tell us that the cot wouldn't be available when we booked (several weeks prior) - they said "we would have let you know if we could fulfil it"... so we didn't have the chance to look for alternative accommodation. We asked if there was any other option, such as a different room; no other options were offered. The conversation with the front desk staff was frustrating. They did not make any attempt to assist or resolve the situation, but deflected profusely. It was clear that they had received the request for a cot, and clear that they did not respond to this request, but waited for us to arrive to find that we had nowhere to put our child to bed. They (at first) happily took the credit card payment, even though it was clear that there was nowhere for our child to sleep. The result was a 1-year old child with no bed, and two very disappointed adults who had to find another hotel in the middle of the night. The final eyebrow-raising moment came when we asked for their names, and the man turned to the woman and said "they are asking for our names..." Does ibis employ people who don't know their own names? I don't believe that we were given correct names, and the two employees weren't wearing badges (which is, in intself, unprofessional in a hospitality environment). All in all, this was a tremendous disappointment, with (so far) no attempt to set things right. We won't recommend this place, nor stay there in future.

Dear Family P., Thank you for taking the time to tell us about your experience at the ibis budget Muenchen City Olympiapark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I m really sorry regarding the not fulfilled request with the baby cot, and that you leave our hotel during the night without any stay. We will order a new baby cot for the future, that such things will not happen. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mario Krajinovic - General Manager ibis budget München City Olympiapark Am Oberwiesenfeld 22 • 80809 München • Deutschland T +49 (0) 89 120 21 27 20 • F +49 (0) 89 120 21 27 25 AccorInvest Germany GmbH Sitz der Gesellschaft: Hanns-Schwindt-Str. 2, 81829 München

Well located for OLYMPIA-PARK

Customer review rating 3.5/5

Marc Friends - Confirmed reviews ALL

Booked the hotel for a short stay to go to a concert in Olympiapark. The Hotel was correct and as expected for a 1* house, but too expensive

Good location!

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Breakfest very good, most hotels in MUC you pay 3 - 4x more for the same food. Location is great. Hotel very clean and fair price.

Well located

Customer review rating 3.5/5

Mark W. Families - Confirmed reviews ALL

Clean room. Comfy bed, great location for getting about. Only downside was no kettles in rooms and the machines had broken so we could not get any hot water to make a cuppa.

Dear MARK W., We very much appreciate your comments regarding your stay at the ibis budget Muenchen City Olympiapark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the hot water, we can inform you that the problem has been solved. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Ibis Budget München City Olympiapark Team ibis budget München City Olympiapark Am Oberwiesenfeld 22 • 80809 München • Deutschland T +49 (0) 89 120 21 27 20 • F +49 (0) 89 120 21 27 25 ibis.com • accorhotels.com AccorInvest Germany GmbH Sitz der Gesellschaft: Hanns-Schwindt-Str. 2, 81829 München

Well located

Customer review rating 4.0/5

Rafael Families - Confirmed reviews ALL

Every aspect were better than expected, the only needed improvment is on the matress...

Dear Rafael, thank you very much for being our guest and evaluating us here! We are pleased that you enjoyed your stay at our hotel and are glad that we exceeded your expectations We regret that our sleeping comfort, unfortunately, could not convince you. Thank you again for your comments. We would be happy to welcome you back soon. Sincerely Marita Kürzinger – Front Office Manager ibis budget München City Olympiapark Am Oberwiesenfeld 22 • 80809 München • Deutschland T +49 (0) 89 120 21 27 20 • F +49 (0) 89 120 21 27 25 ibis.com • accorhotels.com AccorInvest Germany GmbH Sitz der Gesellschaft: Hanns-Schwindt-Str. 2, 81829 München

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