Aparthotel Adagio Access Munich City Olympiapark

Dear Guest, Thank you for taking the time to share your review. We are glad to hear that you found our location convenient and the size of the rooms satisfactory. Our team appreciates your kind words about the friendly check-in experience and the hardworking staff, especially the gentleman at the reception and the lady who takes care of breakfast. However, we are concerned about the cleanliness issues you mentioned. We apologize for the inconvenience and assure you that we take cleanliness very seriously. Our apartments are cleaned on a weekly basis for stays longer than 7 nights, and additional cleaning services are available upon request. We will address your concerns with our housekeeping team to ensure that our standards are maintained. Regarding the Wi-Fi, we understand the inconvenience of having to log back in daily and will look into improving the connectivity for a seamless experience. As for the breakfast, we appreciate your feedback and will consider your suggestions to enhance the quality and variety of our offerings. We certainly hope that we will have the chance to see you all again on a future occasion. With kind regards,

Dear Guest, Thank you very much for your feedback. We appreciate your kind words about our staff and are glad they were able to assist you during your stay. We apologize for the inconvenience you experienced with the air conditioning and the shower. Our apartments are equipped with air conditioning and heating systems, and we do provide extra fans upon request at the reception. We will make sure to address the issue with the shower drainage to prevent any future occurrences. We do hope to welcome you back again in the future. Kindest regards,

Dear Guest, We are grateful for this kind review about your recent stay. We are delighted to hear that you found our staff to be very friendly and appreciated the close proximity to your company. It's great to know that everything was fine during your stay with us. We also appreciate your feedback on our efforts to replace single-use plastic items with more ecological alternatives, and we are glad that you are satisfied with our initiatives in this regard. We look forward to welcoming you back on your next visit to Munich. Best regards, Aparthotel Adagio access München City Olympiapark, Public relations Manager

Dear Guest, Thank you for taking the time to share your review. We are glad to hear that our staff, especially Kim and Helga, were helpful during your stay and that you found our location convenient for your needs. We apologize for the marks on the hallway carpet and appreciate your feedback. We will address this issue with our housekeeping team to ensure it is resolved. Regarding the shampoo, we provide only toilet paper and soap in the apartments, but additional toiletries can be purchased at the Adagio Shop next to the reception. We understand that you were not offered a welcome drink, and we will make sure to remind our team about the importance of providing this benefit to our loyal guests with Gold status. We certainly hope that we will have the chance to see you all again on a future occasion. With kind regards,

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your positive remarks on our location and proximity to public transportation. However, we are sorry to hear that you found the room cleanliness and gym facilities to be unsatisfactory. We strive to maintain high standards of cleanliness and will address this issue with our housekeeping team. We understand your concerns regarding the air conditioning and noise from the trains. For future stays, we recommend requesting a courtyard-facing studio on a higher floor, as these tend to be quieter. We also provide extra fans and ventilators at reception, subject to availability. We apologize for any inconvenience caused during your stay. We hope to have the opportunity to welcome you back for a more enjoyable experience. Kind regards, Aparthotel Adagio access München City Olympiapark, Public relations Manager