Mercure Hotel Muenchen City Center 4 stars

I enjoyed the hotel. Clean rooms. Friendly staff. Free mini bar a added bonus

I arrived in the old Terminal 1 (Gates A to E) at Munich airport on an Air France flight from Paris. I came out of Gate E at the very end of the terminal and had to walk to Gate D to catch the Lufthansa Express bus from Modul D outside which comes every 15 minutes and costs €11 when you buy the ticket on the bus. It stops once near the Pullman in Schwabing and then at the main train station (Hauptbahnhof). The bus is comfortable and the trip takes 45 minutes. You then walk through the station and take the exit on the opposite side at Ausgang Süd Bayerstrasse. Cross the road, turn left then take the first on the right after the Italian restaurant on the corner and you will see the hotel a little further down on the left. It's a 10 minute walk. I got a friendly welcome from Thomas at reception who gave me a wooden key card instead of a plastic one. As a gold member I received a code for Premium Wifi, a voucher for a free drink and an upgrade to a privilege room on the 7th floor which was a duplex. The minibar was free and breakfast was included in the price. I also found a welcome note and a packet of chocolate covered almonds. The room was carpeted with the living room and bathroom on the ground floor and the bedroom upstairs. It would have been nice to have some coat hooks near the door in the entrance to hang up a coat. There were two armchairs by a lamp and a small table with a cushion on one and one footstool which was fine as I was alone. There was a desk with an armchair and another lamp. The radiator was underneath the window but the long curtains covered it so I would suggest cutting the curtains to leave the radiator uncovered so it can better heat the room. There was a large TV screen, tea and coffee making facilities and a small bottle of Sekt in the free minibar with beer, soft drinks and some snacks. Upstairs there was another TV screen and radiator. There were tables and sockets on each side of the bed which was very comfortable with 4 pillows and 2 cushions. I called housekeeping to get a sheet as I am usually too hot with a duvet and it was delivered promptly to my room. I went to the restaurant on the ground floor for my free drink which was a tiny 10cl glass of white wine, I felt they could have been more generous with the serving. I had dinner there too and it was fine even if I had to wait for ages and there was far too much sauce in the Caesar's salad. There is no swimming pool or spa. It takes 15 minutes to walk to the town hall.

I arrived in the old Terminal 1 (Gates A to E) at Munich airport on an Air France flight from Paris. I came out of Gate E at the very end of the terminal and had to walk to Gate D to catch the Lufthansa Express bus from Modul D outside which comes every 15 minutes and costs €11 when you buy the ticket on the bus. It stops once near the Pullman in Schwabing and then at the main train station (Hauptbahnhof). The bus is comfortable and the trip takes 45 minutes. You then walk through the station and take the exit on the opposite side at Ausgang Süd Bayerstrasse. Cross the road, turn left then take the first on the right after the Italian restaurant on the corner and you will see the hotel a little further down on the left. It's a 10 minute walk. I got a friendly welcome from Thomas at reception who gave me a wooden key card instead of a plastic one. As a gold member I received a code for Premium Wifi, a voucher for a free drink and an upgrade to a privilege room on the 7th floor which was a duplex. The minibar was free and breakfast was included in the price. I also found a welcome note and a packet of chocolate covered almonds. The room was carpeted with the living room and bathroom on the ground floor and the bedroom upstairs. It would have been nice to have some coat hooks near the door in the entrance to hang up a coat. There were two armchairs by a lamp and a small table with a cushion on one and one footstool which was fine as I was alone. There was a desk with an armchair and another lamp. The radiator was underneath the window but the long curtains covered it so I would suggest cutting the curtains to leave the radiator uncovered so it can better heat the room. There was a large TV screen, tea and coffee making facilities and a small bottle of Sekt in the free minibar with beer, soft drinks and some snacks. Upstairs there was another TV screen and radiator. There were tables and sockets on each side of the bed which was very comfortable with 4 pillows and 2 cushions. I called housekeeping to get a sheet as I am usually too hot with a duvet and it was delivered promptly to my room. I went to the restaurant on the ground floor for my free drink which was a tiny 10cl glass of white wine, I felt they could have been more generous with the serving. I had dinner there too and it was fine even if I had to wait for ages and there was far too much sauce in the Caesar's salad. There is no swimming pool or spa. It takes 15 minutes to walk to the town hall.

Spacious rooms, great breakfast

The staff are extremely welcoming and helpful. Hotel is conveniently located a short walk or drive from any major business center in Munich. Rooms are kept very clean and tidy. The hotel's restaurant has options for vegans and vegetarians (I didn't have to ask specifically, it was just there). All in all Mercure Hotel is my hotel of choice traveling to Munich.

Genuss pur

Hotel in general and rooms and are excellent. The free minibar is a very nice idea. Two things that should be improved is the general knowledge of the front desk staff. Some had no idea of what is offered around the area. The info booklet inside the rooms lets you know to ask them if you need more information for example about masses. The reply was i think it is in in this street but no idea what it is called or what time the mass is. I would expect the front desk to know this info or at least be able to look it up easily. The second is about the pillows, we were 3 people in the room and your info inside the rooms offers you a choice of 3 pillows. One choice is an ergonomic pillow and when I asked to have 3 in my room the front office first told me that they do not offer them and at my insistence said they will speak to housekeeping. Luckily they found 2. If you are to offer the service better not make guests feel uneasy to ask for them. Better not to offer at all then.

Location is great which is closed to Central Station. Nice staff and the breakfast is good. Room is spacious to us to open two big luggages. Everything is great

I was very impressed with 2 staff members: Thomas and Snjezana. They did everything to make our stay very enjoyable. Our room was large and comfortable and we had everything to make a short stay more than adequate.

I had a late check in and all documents has been already prepared. Check in took no longer as 10 seconds. Super friendly welcome. Some on the next morning. Outstanding service from the Reception team. Room very quiet and very clean.

Alles bestens

Nice bar and breakfast

Good

Great as usual but I had to leave one day earlier so I lost one day from my prepaid stay

Just OK, nothing special despite the price....