Mercure Hotel Muenchen City Center 4 stars

If you are looking for a place with a similar price range and location, I highly recommend Aloft over Mercure. Location: close to Munich central station, but you can hear people screaming and yelling at night. Be careful walking on the street late. Staff: front desk staffs are not very welcoming but the attitude was acceptable. Other staffs are friendly. The two hotlines of the 24-hour manager and front desk never worked during my stay; no one answered on either line. Room: you can feel it's old. Although the room is in great condition, you can still feel its "oldness." The shower room has only half door, which is a weird design because you can splash water everywhere after showering and make a mess. The air conditioner and heater did not work. I tried to call the staff to help, but no one answered. And due to the malfunction of the air conditioner, the air was not circulated and felt very stuffy. The old room smell was getting stronger since there was no air conditioning.

The staff were helpful and friendly. The hotel is really well situated. It is comfortable with good sized rooms with lots of storage. The points that meant I did not give a 10 are the lifts were at times too few for the number of people in the rooms and there is no shelf available for clothing.

Great hotel, good location (central station) comfortable rooms and very good service

The reception staff was very friendly and welcoming. They clearly valued my loyalty membership with welcoming drink and upgrade. Definitely will choose the hotel again next time.

The two-story room was perfectly equipped for a longer stay! Everything was cleaned nicely every day, and the free coffee and mini bar each day was a lovely touch. Thanks for a great stay!