Mercure Hotel Muenchen City Center 4 stars

The room service as well as the service at the bar was more or less not existing. I left the hotel in the morning (14NOV) before 09:00. When I returned at 16:15 the room was still not cleaned up. I killed the time in the hotel bar, but the staff tried to ignore me by all means. Only when I actively walk towards the staff, they were willing to take my order or give me the bill. Finally the staff was totally surprised that he didn't get a tip and asked, whether I'm waiting for my change. Unbelievable! While sitting in the bar and having one beer I was watching the mice chasing each other on the floor. Also this did not bother the staff at all. Obviously it's the standard in this hotel. Traveling around the world and staying a lot in different ACCOR Hotels (Platinum Member) this was definitely the worst service I ever experienced. The room was good, but the designer of the shower must be an idiot. It's impossible to shower without flooding half of the bath room.

We loved the room, the service, and the breakfast. It was a delightful experience!

Great location, very clean, very helpful staff, gteat breakfast.

All good except breakfast Sunday was crowded and I had to wait.

Good Service for a nice price.

I had 2 nights at the hotel and thoroughly enjoyed my stay. The room was well equipt with everything you might need and was very comfortable.

The front desk service was excellent. Room was large and clean. Surprised by and delight with the room amenities.

Room was ok. When checking out asked to get invoice by email. Staff said no problem. One week later I still have not received any invoice. On hold for 10 minutes trying to reach anyone at the hotel to ask again. If hotel is unable to provide an invoice, I will be forced to contest the charge on my credit card until you provide an invoice. I want to point out that I am a platinum member, I stay at accor group hotels a lot, and this has never been a problem at other hotels. Shame, apart from this the stay was quite nice...

It was a good experience.

Check in and check out was both fast and very efficient, the staff being most attentive. The room was an upgrade and was spacious, well appointed and cleaned thoroughly each day. We took breakfast and enjoyed an expansive choice of delicious food. The bar service was very professional. Overall a very enjoyable stay in a well run establishment.

The hotel is conveniently situated very close to the main train station and is a short walk from the city centre. The room was clean and functional and the staff were generally friendly and helpful. My only gripe was the slightly chaotic breakfast experience. They don't have enough dining space for the number of guests and the staff seem to run around a lot but not very efficiently. I was left standing around in the dining room while a member of staff pointed vaguely in the direction of some tables that were clearly occupied so I had to just sort myself out as they were too busy to help

Very good location close to main railway station. Room was reasonably spacious and well equipped, while the complimentary minibar was a nice touch

Loved the friendly staff, clean spacious room, clean toilet. Good vibes for the ambiance. Only 4 mins walk to the central train station.

The hotel strategically located close to the central station and about 15mins away from the famous Marienplatz. Staff was very friendly and helpful, always willing to help and provide all necessary information. Check-in was fast and efficient. The room was very clean, spacious (was a premium room) modern decorated with a cozy look. Beds were rather comfortable. Pillows fluffy. Breakfast was very good. Overall, it was a fantastic experience.

Lovely quiet room with comfortable bed. Super breakfast. Convenient location.