Mercure Hotel Muenchen City Center 4 stars

We had a very good stay at the hotel. From reception staff, housekeeping staff and bar staff were all professional in the current situation. Hotel room very clean and immaculate. Would certainly stay here again.

I've stayed at over 40 different Mercure hotels - this was the worst. Our check-in was fine - the lady was friendly although we did have to ask for a lot of the detail I would have thought she would have given us - breakfast times, bar times etc. From here it went downhill. The room felt nothing like a Privilege room I have ever stayed in. Sometimes bigger isn't better and it certainly was the case here. The room was too big and had a lot of dead space. It had no character and felt empty and unwelcoming. There were 3 random pictures on one wall and then the others were blank. The bathroom was appalling - the sink plug was clearly blocked with something and filled up after around 30 seconds of running the tap, but took several minutes to empty. The shower was even worse - after being in the shower for only a few minutes the base of the shower had filled up to overflowing point and to avoid it actually going over the edge one had to interrupt one's shower part way through. This didn't help though; there was a leak in the base and without fail after being in the shower for only a few minutes the floor around the toilet was flooded. Each time we showered we had to wring out the bathmat - this is unacceptable anywhere, but especially in a 4 star hotel. The room was also unbearably warm, even with the "air conditioning" on full 24/7. We did request a fan for the room, to be told that you don't have any - again, for a 4 star property this is surprising - and we were told to check that we hadn't accidentally turned the radiator on. We checked, and we hadn't. We chose instead to have the window open overnight and turned off the A/C - this cooled the room instantly. The A/C clearly doesn't work. Unfortunately whilst having the window open did make the room a bit cooler, it also meant that late one night we were able to overhear 2 members of staff shouting at one another in the courtyard below for around 10 minutes. This kind of behaviour is completely unacceptable in an area where guests can overhear. I cannot understand why you are unable to restock the mini-bar because of Covid, but are happy for housekeeping to come into the room daily, and for staff downstairs to hand over drinks & snacks for the room without wearing gloves. It just doesn't make sense. I also find it terrible that you advertise & offer a Nespresso branded coffee machine in the bedrooms but yet do not supply Nespresso coffee pods. This led to a really cheap feel about the whole experience. We had a drink in the bar one evening using my drink's voucher. Service was bad, and for a hotel with a sign at the door advertising a cocktail festival, and for a restaurant with around 15 different bottles of gin used to decorate the room - why is there no cocktail or gin menu?! You have so many different bottles for decoration but only serve 2? It was so disappointing. We left after around 10 minutes - there was no atmosphere. Breakfast was poor too. On the first morning it was okay, although there was no orange juice. The second and third morning the service was terrible; hot food was not replaced, no juice again, and the short male server who had checked us in to breakfast was rude and miserable - and no where to be found when we needed to tell him about missing food. I could not believe that there was no orange juice for 2 mornings on the trot. We considered checking out after our first night but did not want to waste our day in Munich trekking luggage from hotel to hotel. When we actually did check out, incompetence at reception led to us being overcharged by €80.00 - it has taken 2 emails to the hotel to get this sorted, a complete waste of my own time. The poor quality accommodation and service but a damper on our stay and left a bad taste in our mouths about both Mercure and Munich. As I say, I have stayed in over 40 Mercure hotels worldwide and this was the worst without question.

I had a fantastic stay. Especially I would like to mention the professionell and friendly Front Office Team. Always going the extra mile and all 5 staff members with whom I was in contact during my stay gave an outstanding service. They made my stay special. Thanks you

Pleasant staff, quality hotel, very expensive breakfast for the quality

Mercure hotel is very nice. Everything to expecet from a Mercure hotel. Good breakfest, large rooms (small bathroom - but OK). But the location and the public underground parking is not the best. Parkingarea smells of p..

Ver friendly, clean and safe.

all fine, good stay

Nice quiet get away

was excellent

really enjoyed the stay. staff were excellent. room was very clean and spacious. location was very good

From initial booking I process to booking out 3 nights later the service was excellent.

This is our third stay in this hotel and we just love it. The staff are very friendly and helpful - the location is really good as it is very close to the central rail station and also walking distance to most of the central attractions.

I enjoyed the hotel. Clean rooms. Friendly staff. Free mini bar a added bonus

I arrived in the old Terminal 1 (Gates A to E) at Munich airport on an Air France flight from Paris. I came out of Gate E at the very end of the terminal and had to walk to Gate D to catch the Lufthansa Express bus from Modul D outside which comes every 15 minutes and costs €11 when you buy the ticket on the bus. It stops once near the Pullman in Schwabing and then at the main train station (Hauptbahnhof). The bus is comfortable and the trip takes 45 minutes. You then walk through the station and take the exit on the opposite side at Ausgang Süd Bayerstrasse. Cross the road, turn left then take the first on the right after the Italian restaurant on the corner and you will see the hotel a little further down on the left. It's a 10 minute walk. I got a friendly welcome from Thomas at reception who gave me a wooden key card instead of a plastic one. As a gold member I received a code for Premium Wifi, a voucher for a free drink and an upgrade to a privilege room on the 7th floor which was a duplex. The minibar was free and breakfast was included in the price. I also found a welcome note and a packet of chocolate covered almonds. The room was carpeted with the living room and bathroom on the ground floor and the bedroom upstairs. It would have been nice to have some coat hooks near the door in the entrance to hang up a coat. There were two armchairs by a lamp and a small table with a cushion on one and one footstool which was fine as I was alone. There was a desk with an armchair and another lamp. The radiator was underneath the window but the long curtains covered it so I would suggest cutting the curtains to leave the radiator uncovered so it can better heat the room. There was a large TV screen, tea and coffee making facilities and a small bottle of Sekt in the free minibar with beer, soft drinks and some snacks. Upstairs there was another TV screen and radiator. There were tables and sockets on each side of the bed which was very comfortable with 4 pillows and 2 cushions. I called housekeeping to get a sheet as I am usually too hot with a duvet and it was delivered promptly to my room. I went to the restaurant on the ground floor for my free drink which was a tiny 10cl glass of white wine, I felt they could have been more generous with the serving. I had dinner there too and it was fine even if I had to wait for ages and there was far too much sauce in the Caesar's salad. There is no swimming pool or spa. It takes 15 minutes to walk to the town hall.

I arrived in the old Terminal 1 (Gates A to E) at Munich airport on an Air France flight from Paris. I came out of Gate E at the very end of the terminal and had to walk to Gate D to catch the Lufthansa Express bus from Modul D outside which comes every 15 minutes and costs €11 when you buy the ticket on the bus. It stops once near the Pullman in Schwabing and then at the main train station (Hauptbahnhof). The bus is comfortable and the trip takes 45 minutes. You then walk through the station and take the exit on the opposite side at Ausgang Süd Bayerstrasse. Cross the road, turn left then take the first on the right after the Italian restaurant on the corner and you will see the hotel a little further down on the left. It's a 10 minute walk. I got a friendly welcome from Thomas at reception who gave me a wooden key card instead of a plastic one. As a gold member I received a code for Premium Wifi, a voucher for a free drink and an upgrade to a privilege room on the 7th floor which was a duplex. The minibar was free and breakfast was included in the price. I also found a welcome note and a packet of chocolate covered almonds. The room was carpeted with the living room and bathroom on the ground floor and the bedroom upstairs. It would have been nice to have some coat hooks near the door in the entrance to hang up a coat. There were two armchairs by a lamp and a small table with a cushion on one and one footstool which was fine as I was alone. There was a desk with an armchair and another lamp. The radiator was underneath the window but the long curtains covered it so I would suggest cutting the curtains to leave the radiator uncovered so it can better heat the room. There was a large TV screen, tea and coffee making facilities and a small bottle of Sekt in the free minibar with beer, soft drinks and some snacks. Upstairs there was another TV screen and radiator. There were tables and sockets on each side of the bed which was very comfortable with 4 pillows and 2 cushions. I called housekeeping to get a sheet as I am usually too hot with a duvet and it was delivered promptly to my room. I went to the restaurant on the ground floor for my free drink which was a tiny 10cl glass of white wine, I felt they could have been more generous with the serving. I had dinner there too and it was fine even if I had to wait for ages and there was far too much sauce in the Caesar's salad. There is no swimming pool or spa. It takes 15 minutes to walk to the town hall.