Mercure Hotel Muenchen City Center 4 stars

- Paying with points was not possible due to inability of the reciptionist & points are not yet refunded - Minibar was not filled completely when arriving - Had to wait 15min before we could get breakfast

Excellent stay . We appreciate the Nespresso in the room as well as breakfast. Room very clean . Anti Covid measures are well respected. Check in and check out very fast and easy. We recommend this hotel.

Great hotel in a mixed neighborhood. Check in was simple, quick and straightforward. Great amenities including free mini-bar at the time of our visit. Nicely appointed room and was fresh and clean, spacious. Accommodating in allowing us a later check out than normal so we didn't have to figure out what to do with our luggage until our departure.

Why I didn’t get any reward points when I check out until naw

The hotel is very well located right next to the central station, which gives you fast and easy transfer to the airpot. Also you can find a lot of places for breakfast at the station. The hotel is also close to the city center. Rooms are nice and spacious, the minibar is free of charge and the staff is very friendly.

Warm, friendly welcome, speedy check-in, spacy room.

high standard for all services, breakfast, reception, room cleaning. I missed restaurant for a drink after a business day.

The room was super nice with a fresh & colorful look that was both inviting as well as comfortable. Check in and out was speedy and everything worked well. Did not use the restaurant / breakfast. Felt safe due to the Covid precautions that the hotel implemented.

Convenient location even though area/street is very run down.

Good size room, excellent shower, knowledgeable and healthy staff. Convenient location. Don’t let the lack of ambience of the neighborhood put you off. My suggestion please provide cold juices for breakfast. Fix the cooling unit.

I had a great time. The location is very convenient. The rooms are good size, the shower excellent and the bed comfortable. The staff knowledgeable and helpful. Do not be put off by the lack of ambience of the surroundings. My only suggestion for improvement: Fix the pit with juice bottles so as to keep them cold. It is no fun drinking warm juice in the morning.

All hotels in the neighbourhood had a bar or restaurant open from the luxury ones (Sofitel, Meridien) to the basic ones (Youth Hostel, Wombat's). Mercure had none. You arrive late on a soaking day (Tuesday 13/7) change and relax ready to order something to be told that nothing is available and that you have to go out again. If you choose to have none, why not to reprint a sheet saying "No room service available" (cost irrelevant as the one in the room was just a photocopy, nothing fancy).

I arrived in the old Terminal 1 (Gates A to E) at Munich airport on an Air France flight from Paris. I came out of Gate E at the very end of the terminal and had to walk to Gate D to catch the Lufthansa Express bus from Modul D outside which comes every 15 minutes and costs €11 when you buy the ticket on the bus. It stops once near the Pullman in Schwabing and then at the main train station (Hauptbahnhof). The bus is comfortable and the trip takes 45 minutes. You then walk through the station and take the exit on the opposite side at Ausgang Süd Bayerstrasse. Cross the road, turn left then take the first on the right after the Italian restaurant on the corner and you will see the hotel a little further down on the left. It's a 10 minute walk. I got a friendly welcome from Thomas at reception who gave me a wooden key card instead of a plastic one. As a gold member I received a code for Premium Wifi, a voucher for a free drink and an upgrade to a privilege room on the 7th floor which was a duplex. The minibar was free and breakfast was included in the price. I also found a welcome note and a packet of chocolate covered almonds. The room was carpeted with the living room and bathroom on the ground floor and the bedroom upstairs. It would have been nice to have some coat hooks near the door in the entrance to hang up a coat. There were two armchairs by a lamp and a small table with a cushion on one and one footstool which was fine as I was alone. There was a desk with an armchair and another lamp. The radiator was underneath the window but the long curtains covered it so I would suggest cutting the curtains to leave the radiator uncovered so it can better heat the room. There was a large TV screen, tea and coffee making facilities and a small bottle of Sekt in the free minibar with beer, soft drinks and some snacks. Upstairs there was another TV screen and radiator. There were tables and sockets on each side of the bed which was very comfortable with 4 pillows and 2 cushions. I called housekeeping to get a sheet as I am usually too hot with a duvet and it was delivered promptly to my room. I went to the restaurant on the ground floor for my free drink which was a tiny 10cl glass of white wine, I felt they could have been more generous with the serving. I had dinner there too and it was fine even if I had to wait for ages and there was far too much sauce in the Caesar's salad. There is no swimming pool or spa. It takes 15 minutes to walk to the town hall.

Hotel well located close to railstation. Easy to find, to walk to or even to drive as parking is very close. Rooms are very clean, big enough and quite. People and servcie are great. Bar is nice and people are friendly.

it's always very pleasant to return at mercury hotel .All the stuff of the hotel is excellent.Room is big very clean and sleep quality is super.Breakfast excellent,position very close(100m.)from the central station and 5 min.walk for Marienplatz.Super!!!