Mercure Hotel Muenchen City Center 4 stars

Customer review rating 4.5/5 4,165 reviews

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Mercure Hotel Muenchen City Center
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Hotel extras

  • Free mini-bar in all room categories

  • Young dynamic team, motivated to be hosts.

  • Innovative restaurant concept "Relax," feel at home.

  • Top location in the middle of Munich.

  • Varied events such as gin tastings or Wine & Dine.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)Paying
  • Bicycles rentalPaying
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Muenchen City Center

Senefelder Str. 9
80336
muenchen
germany

Tel: +4989551320

Fax: (+49)89/55132444

Check-in from 15h00

Check out up to 12h00

  • U1 U2 U3 U4 :  U1 U2 U3 U4 HAUPTBAHNHOF

  • U7 U8 :  U7 U8 HAUPTBAHNHOF

  • S1 S8 :  S1 S8 HAUPTBAHNHOF

  • By plane

    MUNICH FJS AIRPORT At 35km / 21.75 miles

  • By helicopter

    FÜRSTENFELDBRUCK At 30km / 18.64 miles

  • By train

    HAUPTBAHNHOF At 0.1km / 0.06 miles

  • By train

    OSTBAHNHOF At 6km / 3.75 miles

GPS :48.137948, 11.560171

Our accommodation(s)

No other 4-star house in Munich city centre has larger rooms: The Mercure Hotel München City Center offers standard, superior and privilege rooms and duplex suites. 167 rooms are air-conditioned and have free WIFI. A child up to 12 sleeps for free in the parents ' room. Your pet is welcome (fee 10 EUR/night).

Standard room with double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Privilege Room with double bed and sofa or chair

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with double bed and sofa or armchair

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with twin beds and an armchair

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Privilege Room across two floors with a Queen-Size Bed

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)
Rooms

Our restaurants and bars

RELAX FOOD,DRINKS AND YOU

Type of cuisine: Other cooking style

Feel at home in our Relax Restaurant. Enjoy delicious street food, quality wines from our winemakers, or one of local beers. We are particularly proud of our large Gin & Tonic selection. See for yourself!

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Non contractual photo

Enjoy a glass from our MERCURE WINE LIST or be inspired by our GIN AND TONIC selection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 80

  • Maximum capacity: 13 people

Find out more

Our guest reviews for
Mercure Hotel Muenchen City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,165 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,545 reviews

Great to be here again

Customer review rating 4.5/5

Judy W. Solo - 17/10/2020 Confirmed reviews ALL

Efficient, friendly staff, good service, tiptop clean feeling! Felt very comfortable

Very good stay

Customer review rating 4.5/5

Michael M. Couples - 17/10/2020 Confirmed reviews ALL

We had a very good stay at the hotel. From reception staff, housekeeping staff and bar staff were all professional in the current situation. Hotel room very clean and immaculate. Would certainly stay here again.

Far below average

Customer review rating 4.5/5

Rhys D. Couples - 16/10/2020 Confirmed reviews ALL

I've stayed at over 40 different Mercure hotels - this was the worst. Our check-in was fine - the lady was friendly although we did have to ask for a lot of the detail I would have thought she would have given us - breakfast times, bar times etc. From here it went downhill. The room felt nothing like a Privilege room I have ever stayed in. Sometimes bigger isn't better and it certainly was the case here. The room was too big and had a lot of dead space. It had no character and felt empty and unwelcoming. There were 3 random pictures on one wall and then the others were blank. The bathroom was appalling - the sink plug was clearly blocked with something and filled up after around 30 seconds of running the tap, but took several minutes to empty. The shower was even worse - after being in the shower for only a few minutes the base of the shower had filled up to overflowing point and to avoid it actually going over the edge one had to interrupt one's shower part way through. This didn't help though; there was a leak in the base and without fail after being in the shower for only a few minutes the floor around the toilet was flooded. Each time we showered we had to wring out the bathmat - this is unacceptable anywhere, but especially in a 4 star hotel. The room was also unbearably warm, even with the "air conditioning" on full 24/7. We did request a fan for the room, to be told that you don't have any - again, for a 4 star property this is surprising - and we were told to check that we hadn't accidentally turned the radiator on. We checked, and we hadn't. We chose instead to have the window open overnight and turned off the A/C - this cooled the room instantly. The A/C clearly doesn't work. Unfortunately whilst having the window open did make the room a bit cooler, it also meant that late one night we were able to overhear 2 members of staff shouting at one another in the courtyard below for around 10 minutes. This kind of behaviour is completely unacceptable in an area where guests can overhear. I cannot understand why you are unable to restock the mini-bar because of Covid, but are happy for housekeeping to come into the room daily, and for staff downstairs to hand over drinks & snacks for the room without wearing gloves. It just doesn't make sense. I also find it terrible that you advertise & offer a Nespresso branded coffee machine in the bedrooms but yet do not supply Nespresso coffee pods. This led to a really cheap feel about the whole experience. We had a drink in the bar one evening using my drink's voucher. Service was bad, and for a hotel with a sign at the door advertising a cocktail festival, and for a restaurant with around 15 different bottles of gin used to decorate the room - why is there no cocktail or gin menu?! You have so many different bottles for decoration but only serve 2? It was so disappointing. We left after around 10 minutes - there was no atmosphere. Breakfast was poor too. On the first morning it was okay, although there was no orange juice. The second and third morning the service was terrible; hot food was not replaced, no juice again, and the short male server who had checked us in to breakfast was rude and miserable - and no where to be found when we needed to tell him about missing food. I could not believe that there was no orange juice for 2 mornings on the trot. We considered checking out after our first night but did not want to waste our day in Munich trekking luggage from hotel to hotel. When we actually did check out, incompetence at reception led to us being overcharged by €80.00 - it has taken 2 emails to the hotel to get this sorted, a complete waste of my own time. The poor quality accommodation and service but a damper on our stay and left a bad taste in our mouths about both Mercure and Munich. As I say, I have stayed in over 40 Mercure hotels worldwide and this was the worst without question.

Great motivated Mercure Team

Customer review rating 4.5/5

Gert T. Solo - 13/10/2020 Confirmed reviews ALL

I had a fantastic stay. Especially I would like to mention the professionell and friendly Front Office Team. Always going the extra mile and all 5 staff members with whom I was in contact during my stay gave an outstanding service. They made my stay special. Thanks you

Good stay

Customer review rating 4.5/5

Grégoire D. Business - 13/10/2020 Confirmed reviews ALL

Pleasant staff, quality hotel, very expensive breakfast for the quality

Nice hotel - location is questionable

Customer review rating 4.5/5

Gogb Couples - 19/09/2020 Confirmed reviews ALL

Mercure hotel is very nice. Everything to expecet from a Mercure hotel. Good breakfest, large rooms (small bathroom - but OK). But the location and the public underground parking is not the best. Parkingarea smells of p..

Very nice stay

Customer review rating 4.5/5

Anonymous Business - 17/09/2020 Confirmed reviews ALL

Ver friendly, clean and safe.

good stay

Customer review rating 4.5/5

Alan Families - 09/09/2020 Confirmed reviews ALL

all fine, good stay

Central location and pleasant stay

Customer review rating 4.5/5

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

Nice quiet get away

Me

Customer review rating 4.5/5

Mostafa T. Solo - 16/03/2020 Confirmed reviews ALL

was excellent

Dear Mostafa, thank you for your rating.

very good staff, clean hotel, lovely bar and great location

Customer review rating 4.5/5

Barry M. Business - 03/03/2020 Confirmed reviews ALL

really enjoyed the stay. staff were excellent. room was very clean and spacious. location was very good

Great service and quality

Customer review rating 4.5/5

Allan Friends - 02/03/2020 Confirmed reviews ALL

From initial booking I process to booking out 3 nights later the service was excellent.

Thank you really much.

Love this Hotel

Customer review rating 4.5/5

Debby C. Couples - 02/03/2020 Confirmed reviews ALL

This is our third stay in this hotel and we just love it. The staff are very friendly and helpful - the location is really good as it is very close to the central rail station and also walking distance to most of the central attractions.

munchen stay

Customer review rating 4.5/5

Mot Friends - 22/02/2020 Confirmed reviews ALL

I enjoyed the hotel. Clean rooms. Friendly staff. Free mini bar a added bonus

Dear Micheal, Thank you very much for your nice feedback. I read it with pleasure that you had such a great stay with us. We hope to welcome you soon again! Best regardsDaniel Deputy Manager

Great hotel near the station, easy to get there from the airport

Customer review rating 4.5/5

Margaret Solo - 22/02/2020 Confirmed reviews ALL

I arrived in the old Terminal 1 (Gates A to E) at Munich airport on an Air France flight from Paris. I came out of Gate E at the very end of the terminal and had to walk to Gate D to catch the Lufthansa Express bus from Modul D outside which comes every 15 minutes and costs €11 when you buy the ticket on the bus. It stops once near the Pullman in Schwabing and then at the main train station (Hauptbahnhof). The bus is comfortable and the trip takes 45 minutes. You then walk through the station and take the exit on the opposite side at Ausgang Süd Bayerstrasse. Cross the road, turn left then take the first on the right after the Italian restaurant on the corner and you will see the hotel a little further down on the left. It's a 10 minute walk. I got a friendly welcome from Thomas at reception who gave me a wooden key card instead of a plastic one. As a gold member I received a code for Premium Wifi, a voucher for a free drink and an upgrade to a privilege room on the 7th floor which was a duplex. The minibar was free and breakfast was included in the price. I also found a welcome note and a packet of chocolate covered almonds. The room was carpeted with the living room and bathroom on the ground floor and the bedroom upstairs. It would have been nice to have some coat hooks near the door in the entrance to hang up a coat. There were two armchairs by a lamp and a small table with a cushion on one and one footstool which was fine as I was alone. There was a desk with an armchair and another lamp. The radiator was underneath the window but the long curtains covered it so I would suggest cutting the curtains to leave the radiator uncovered so it can better heat the room. There was a large TV screen, tea and coffee making facilities and a small bottle of Sekt in the free minibar with beer, soft drinks and some snacks. Upstairs there was another TV screen and radiator. There were tables and sockets on each side of the bed which was very comfortable with 4 pillows and 2 cushions. I called housekeeping to get a sheet as I am usually too hot with a duvet and it was delivered promptly to my room. I went to the restaurant on the ground floor for my free drink which was a tiny 10cl glass of white wine, I felt they could have been more generous with the serving. I had dinner there too and it was fine even if I had to wait for ages and there was far too much sauce in the Caesar's salad. There is no swimming pool or spa. It takes 15 minutes to walk to the town hall.

Dear Margaret, Thank you so much for sharing your experience and wonderful thoughts and recommendation here. We are very pleased that you thoroughly enjoyed the atmosphere in our Hotel and we are looking definitely forward of welcoming you back here with us at Mercure Munich City Centre. Daniel - Host

Great hotel near the station, easy to get there from the airport

TripAdvisor rating 4.0/5

MargaretinParis 22/02/2020 TripAdvisor review

I arrived in the old Terminal 1 (Gates A to E) at Munich airport on an Air France flight from Paris. I came out of Gate E at the very end of the terminal and had to walk to Gate D to catch the Lufthansa Express bus from Modul D outside which comes every 15 minutes and costs €11 when you buy the ticket on the bus. It stops once near the Pullman in Schwabing and then at the main train station (Hauptbahnhof). The bus is comfortable and the trip takes 45 minutes. You then walk through the station and take the exit on the opposite side at Ausgang Süd Bayerstrasse. Cross the road, turn left then take the first on the right after the Italian restaurant on the corner and you will see the hotel a little further down on the left. It's a 10 minute walk. I got a friendly welcome from Thomas at reception who gave me a wooden key card instead of a plastic one. As a gold member I received a code for Premium Wifi, a voucher for a free drink and an upgrade to a privilege room on the 7th floor which was a duplex. The minibar was free and breakfast was included in the price. I also found a welcome note and a packet of chocolate covered almonds. The room was carpeted with the living room and bathroom on the ground floor and the bedroom upstairs. It would have been nice to have some coat hooks near the door in the entrance to hang up a coat. There were two armchairs by a lamp and a small table with a cushion on one and one footstool which was fine as I was alone. There was a desk with an armchair and another lamp. The radiator was underneath the window but the long curtains covered it so I would suggest cutting the curtains to leave the radiator uncovered so it can better heat the room. There was a large TV screen, tea and coffee making facilities and a small bottle of Sekt in the free minibar with beer, soft drinks and some snacks. Upstairs there was another TV screen and radiator. There were tables and sockets on each side of the bed which was very comfortable with 4 pillows and 2 cushions. I called housekeeping to get a sheet as I am usually too hot with a duvet and it was delivered promptly to my room. I went to the restaurant on the ground floor for my free drink which was a tiny 10cl glass of white wine, I felt they could have been more generous with the serving. I had dinner there too and it was fine even if I had to wait for ages and there was far too much sauce in the Caesar's salad. There is no swimming pool or spa. It takes 15 minutes to walk to the town hall.

Very pleasant stay

Customer review rating 4.5/5

Stefanie Business - 18/02/2020 Confirmed reviews ALL

Spacious rooms, great breakfast

Dear Stefanie, We do really appreciate your lovely feedback regarding your stay with us!Fantastic, that you did not miss our delicious breakfast selection, which we try to variegate constantly. We would be very happy to welcoming you soon again & send kind regards from Munich! Daniel Deputy Manager

Excellent experience for buisness travel

Customer review rating 4.5/5

S.m. Business - 16/02/2020 Confirmed reviews ALL

The staff are extremely welcoming and helpful. Hotel is conveniently located a short walk or drive from any major business center in Munich. Rooms are kept very clean and tidy. The hotel's restaurant has options for vegans and vegetarians (I didn't have to ask specifically, it was just there). All in all Mercure Hotel is my hotel of choice traveling to Munich.

Dear Shlomi Raz, It is fabulous to read you were absolutely happy with our team, location as well design of our nice Hotel. Thank you very much for leaving this excellent review & we are pleased to welcome you soon again. Greetings from Munich Daniel – Deputy Manager

Tolles Hotel

Customer review rating 4.5/5

Anonymous Friends - 13/02/2020 Confirmed reviews ALL

Genuss pur

Thanks a lot for your rating, Ronny.

very nice stay and hotel with a couple of small improvements needed.

Customer review rating 4.5/5

Kevin M. Families - 12/02/2020 Confirmed reviews ALL

Hotel in general and rooms and are excellent. The free minibar is a very nice idea. Two things that should be improved is the general knowledge of the front desk staff. Some had no idea of what is offered around the area. The info booklet inside the rooms lets you know to ask them if you need more information for example about masses. The reply was i think it is in in this street but no idea what it is called or what time the mass is. I would expect the front desk to know this info or at least be able to look it up easily. The second is about the pillows, we were 3 people in the room and your info inside the rooms offers you a choice of 3 pillows. One choice is an ergonomic pillow and when I asked to have 3 in my room the front office first told me that they do not offer them and at my insistence said they will speak to housekeeping. Luckily they found 2. If you are to offer the service better not make guests feel uneasy to ask for them. Better not to offer at all then.

Dear Kevin Thank you very much for having taken the time to submit this positive feedback about your latest stay with us! We happily read that you had a great time at the Mercure Munich City Centre Hotel. We also want to thank you for your constructive criticism which we take very seriously and will forward it to the relevant departments. We are looking forward to welcoming you back again soon!Best regards Daniel Deputy manager

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