Customer review rating 4.5/5 4,165 reviews
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Free mini-bar in all room categories
Young dynamic team, motivated to be hosts.
Innovative restaurant concept "Relax," feel at home.
Top location in the middle of Munich.
Varied events such as gin tastings or Wine & Dine.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 12h00
Senefelder Str. 9
Contact email :
Check-in from 15h00
Check out up to 12h00
U1 U2 U3 U4 : U1 U2 U3 U4 HAUPTBAHNHOF
U7 U8 : U7 U8 HAUPTBAHNHOF
S1 S8 : S1 S8 HAUPTBAHNHOF
MUNICH FJS AIRPORT At 35km / 21.75 miles
FÜRSTENFELDBRUCK At 30km / 18.64 miles
HAUPTBAHNHOF At 0.1km / 0.06 miles
OSTBAHNHOF At 6km / 3.75 miles
GPS :48.137948, 11.560171
No other 4-star house in Munich city centre has larger rooms: The Mercure Hotel München City Center offers standard, superior and privilege rooms and duplex suites. 167 rooms are air-conditioned and have free WIFI. A child up to 12 sleeps for free in the parents ' room. Your pet is welcome (fee 10 EUR/night).
* Subject to availability
Number of meeting rooms: 6
Maximum size: 80 m²
Maximum capacity: 13 people
100% genuine reviews from our guestsFind out more
Great to be here again
Judy W. Solo - 17/10/2020 Confirmed reviews ALL
Efficient, friendly staff, good service, tiptop clean feeling! Felt very comfortable
Very good stay
Michael M. Couples - 17/10/2020 Confirmed reviews ALL
We had a very good stay at the hotel. From reception staff, housekeeping staff and bar staff were all professional in the current situation. Hotel room very clean and immaculate. Would certainly stay here again.
Far below average
Rhys D. Couples - 16/10/2020 Confirmed reviews ALL
I've stayed at over 40 different Mercure hotels - this was the worst. Our check-in was fine - the lady was friendly although we did have to ask for a lot of the detail I would have thought she would have given us - breakfast times, bar times etc. From here it went downhill. The room felt nothing like a Privilege room I have ever stayed in. Sometimes bigger isn't better and it certainly was the case here. The room was too big and had a lot of dead space. It had no character and felt empty and unwelcoming. There were 3 random pictures on one wall and then the others were blank. The bathroom was appalling - the sink plug was clearly blocked with something and filled up after around 30 seconds of running the tap, but took several minutes to empty. The shower was even worse - after being in the shower for only a few minutes the base of the shower had filled up to overflowing point and to avoid it actually going over the edge one had to interrupt one's shower part way through. This didn't help though; there was a leak in the base and without fail after being in the shower for only a few minutes the floor around the toilet was flooded. Each time we showered we had to wring out the bathmat - this is unacceptable anywhere, but especially in a 4 star hotel. The room was also unbearably warm, even with the "air conditioning" on full 24/7. We did request a fan for the room, to be told that you don't have any - again, for a 4 star property this is surprising - and we were told to check that we hadn't accidentally turned the radiator on. We checked, and we hadn't. We chose instead to have the window open overnight and turned off the A/C - this cooled the room instantly. The A/C clearly doesn't work. Unfortunately whilst having the window open did make the room a bit cooler, it also meant that late one night we were able to overhear 2 members of staff shouting at one another in the courtyard below for around 10 minutes. This kind of behaviour is completely unacceptable in an area where guests can overhear. I cannot understand why you are unable to restock the mini-bar because of Covid, but are happy for housekeeping to come into the room daily, and for staff downstairs to hand over drinks & snacks for the room without wearing gloves. It just doesn't make sense. I also find it terrible that you advertise & offer a Nespresso branded coffee machine in the bedrooms but yet do not supply Nespresso coffee pods. This led to a really cheap feel about the whole experience. We had a drink in the bar one evening using my drink's voucher. Service was bad, and for a hotel with a sign at the door advertising a cocktail festival, and for a restaurant with around 15 different bottles of gin used to decorate the room - why is there no cocktail or gin menu?! You have so many different bottles for decoration but only serve 2? It was so disappointing. We left after around 10 minutes - there was no atmosphere. Breakfast was poor too. On the first morning it was okay, although there was no orange juice. The second and third morning the service was terrible; hot food was not replaced, no juice again, and the short male server who had checked us in to breakfast was rude and miserable - and no where to be found when we needed to tell him about missing food. I could not believe that there was no orange juice for 2 mornings on the trot. We considered checking out after our first night but did not want to waste our day in Munich trekking luggage from hotel to hotel. When we actually did check out, incompetence at reception led to us being overcharged by €80.00 - it has taken 2 emails to the hotel to get this sorted, a complete waste of my own time. The poor quality accommodation and service but a damper on our stay and left a bad taste in our mouths about both Mercure and Munich. As I say, I have stayed in over 40 Mercure hotels worldwide and this was the worst without question.
Great motivated Mercure Team
Gert T. Solo - 13/10/2020 Confirmed reviews ALL
I had a fantastic stay. Especially I would like to mention the professionell and friendly Front Office Team. Always going the extra mile and all 5 staff members with whom I was in contact during my stay gave an outstanding service. They made my stay special. Thanks you
Grégoire D. Business - 13/10/2020 Confirmed reviews ALL
Pleasant staff, quality hotel, very expensive breakfast for the quality
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