Novotel Suites Munich Parkstadt Schwabing Hotel 3 stars

Since may years I stay at the Novotel Suites in the Parkstadt Schwabing in Munich. Best hotel in Munich and very friendly staff.

Just different times I was in that hotel which is very good. Rooms are big and clean as well as the bathroom. Room has everything what you need. Internet is very good and quick. Only problem today is the breakfast which is strange because of covid. Instead of a nice buffet you get only a plate with what you have ordered the day before.

Staff friendly but stressed by new procedures. Room spacious and well equipped , breakfast very basic.

The hotel has clean spacious rooms. There are some restaurants (Asian, Italian, German) and a supermarket within walking distance. The nearest metro station with a direct line to the city center is a 10-15 min. walk.

I booked a single room for 30 days, and everything was super. The room was clean, the staff were friendly and the rooms were quiet.

Great couple of days facilities still a bit behind but plenty of local options

Huge room, very clean and comfortable, ecxellent value for money.

Everything was very clean, the room was much bigger than I had expected and the fridge+microwave+kettle are great to have! Parking was also available, and the reception was very friendly and helpful. Unfortunately, the windows looking out on the patio meant I had to close the windows completely to cut out the noise when I wanted to sleep, which I normally wouldn't do in summer.

Hassle-free check-in, spacious room and a descent breakfast - what else would you need to recharge your batteries during one-night stopover.

Good Room, clean and pleasant. Staff very friendly and helpful

Good to stay for a night. I’d comment to provide parking for your guests as a service Rooms are equipped with all you need. Bed was Not best ever , but again for a night it was good enough.

Check-In and Check-Out procedure went as usual very well. Offer to stay in newly remodeled room was great.

the bed linen had mark, was not made up very well each day - so did not feel fresh and clean the toilet did not smell good.

it was a good experience overall. it would be better to add meal services

By far my worst experience to date. In fact, I am considering cancelling my Accor membership after this visit. The rooms adjacent to the lift on the 5th floor were, as far as I could tell, occupied by a family of refugees being accommodated in the hotel. This family left their doors open during our entire visit. Their children ran up and down the halls screaming at every hour of the day and night. What's worse: their belongings were blocking the fire escape - bicycles and dozens and dozens of bags blocked the stairway to the fifth floor. That is not legal in Germany - and for good reason, regardless of how effective the management is at filling their unoccupied rooms with this specific clientele. The hotel staff did not see this as their responsibility. The problem, it seemed, was known, yet we were allegedly the first who had complained about the situation. A manager was listening to our complaint from the office behind the desk, made eye contact with me, but did not feel obligated to come out and address my concerns. Perhaps I should call the Munich fire department myself to make sure this issue does get addressed? In mid-March I will be taking two business trips. Rest assured Novotel will not be considered.