Novotel Suites Munich Parkstadt Schwabing Hotel 3 stars

it was a good experience overall. it would be better to add meal services

By far my worst experience to date. In fact, I am considering cancelling my Accor membership after this visit. The rooms adjacent to the lift on the 5th floor were, as far as I could tell, occupied by a family of refugees being accommodated in the hotel. This family left their doors open during our entire visit. Their children ran up and down the halls screaming at every hour of the day and night. What's worse: their belongings were blocking the fire escape - bicycles and dozens and dozens of bags blocked the stairway to the fifth floor. That is not legal in Germany - and for good reason, regardless of how effective the management is at filling their unoccupied rooms with this specific clientele. The hotel staff did not see this as their responsibility. The problem, it seemed, was known, yet we were allegedly the first who had complained about the situation. A manager was listening to our complaint from the office behind the desk, made eye contact with me, but did not feel obligated to come out and address my concerns. Perhaps I should call the Munich fire department myself to make sure this issue does get addressed? In mid-March I will be taking two business trips. Rest assured Novotel will not be considered.

I appreciate that early check-in was possible. I liked very much room size and equipment, except TV - it was a bit outdated and screen resolution was small (it wasn't Full HD) - as I used TV as a computer monitor this lack was a drawback for me. Breakfast was OK, however it could be a bit bigger choice of vegetables.

The second time we stayed was better than the first experience. Much friendlier.

Everything was satisfactory with exception of internet access which was difficult to use.

You are my favourite Hotel. Typically I do not take a full breakfast in the morning regardless of the hotel such that the setup in the suites is perfect for me. However the breakfast room is quite uncomfortable, noise, not cosy, poor breakfast choices you name it. Even the cheap IBIS is way better wrt. breakfast. Now I understand why almost all of my colleagues detest Novotel Suites. For me the breakfast capabilities is almost irrelevant. I might cross the aisle and have a breakfast in IBIS should I want to. However for you as a hotel, the topic may be of interest. Final remark: I always ask for a quiet rooms and rooms near the elevator are not quiet. Your reception should be made aware of that. Cheers

The rooms are old, the staff is not the nicest, my shower was clogged... Ido not wish to go back to this hotel, the customer experience was far from good.

Invoice missing again Breakfast covers basics, but compared to other hotels feels it doesn't have much options (e.g. pancake, waffle, pain au chocolat, freshly squeezed orange juice, smoothies, more savory options).

It is not professional. Man in front desk didn’ t give us welcome drink, he forgot, than my hausband ask him and than he remember.... there is no gift at all, and i’m golden member... dissatisfy

Our room was large so we didn’t feel cramped. The personnel was friendly and helpful and the location was perfect for us.

I have enjoyed staying in Novotel suits for 10 days with my family. The staff was friendly and helpful. Rooms were specious and cozy with good facilities kettle and microwave. The location is very good in quite zone and easy accessible with free parking in the street. The disappointing issue was that they stated in my reservation terms -as long stay- is included A Smart car (or a similar vehicle) is provided for a maximum of 4 hours per day for each room of my 2 rooms; petrol is included. When I asked the reception staff for the vehicles, they told me it is not provided any more although I showed her the reservation confirmation email. I sent 2 emails to Accor customers service with no response.

I was satisfied. The room was clean and big. If I go again, I want to stay.

Good size room with decent facilities. Receptionist that checked us in and out was very helpful.

Price, location, and layout of room were excellent. We were traveling with our two children so the availability of two separate single beds and a double was just about perfect for our needs. It is an excellent choice for families. The location was easily accessible and actually quite interesting in itself, since it seems to the be Munich's Silicon Valley. The downsides were a very noisy elevator running most of the night near our room. And breakfast for adults was overpriced for what is provided, though the price for children is reasonable.

Great experience