Novotel Suites Muenchen Parkstadt Schwabing

Customer review rating (ALL Rating) 4.2/5 1,703 reviews

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Novotel Suites Muenchen Parkstadt Schwabing - Image 1
Novotel Suites Muenchen Parkstadt Schwabing - Image 2
Novotel Suites Muenchen Parkstadt Schwabing - Image 3
Novotel Suites Muenchen Parkstadt Schwabing - Image 4
Lyonel Feininger Strasse 22, 80807 MUNICH, Germany

Description

Hotel extras

  • Family suites for 4 people

  • Large 30m² rooms with space for up to 4 people

  • With microwave, mini fridge, safe, shower and bathtub

  • Business Hotel Munich with fitness room and bar

  • Indoor car park and good transport links to the A9

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Family suite

Photo out of - Family suite

Maximum comfort awaits you in our family suite featuring a queen size bed (160x200 cm), and sofa bed (80x200 cm), smart TV, and a well-equipped bathroom.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 4 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x Queen size bed(s) and 2 x Single sofa bed(s)
See availabilities

Our 30 m² Superior Suite offers rest and relaxation with a queen-size bed (160×200cm) in a new design. A baby bed can be booked on request.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Suites Muenchen Parkstadt Schwabing

Lyonel Feininger Strasse 22
80807 MUNICH
Germany

GPS:48.179975, 11.593131

Telephone
Fax +49 89 35819199
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 149 rooms
  • 2 rooms for people with reduced mobility
  • 149 family rooms
  • 149 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English

Reduced mobility Facilities

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Family

Services for children

  • Board games available

Well-being

Fitness center in balance

  • On site
  • On site
  • Indoor parking
  • Public
  • 100 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.56 ft

  • Parking pricing: 25 EUR 25 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

BAR

Photo out of - BAR

Our hotel bar is open 24 hours. Round off an eventful day with a cocktail or fine wine on the terrace of Novotel Suites Muenchen. The exquisite drinks menu has something for every taste.

Bar Type
LOBBY BAR
Capacity
30
Accessibility
Accessible service
Telephone +49 89 358190

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Terrace

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Soft drinks

Our hotel bar is open 24 hours. Round off an eventful day with a cocktail or fine wine on the terrace of Novotel Suites Muenchen. The exquisite drinks menu has something for every taste.

The extensive buffet in our breakfast restaurant leaves nothing to be desired. Discover a varied selection of food and hot drinks. A perfect start to the day for both young and old.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,703 reviews

Customer review rating 5.0/5

Marsico S. Friends - Confirmed reviews ALL

Dear Marsico S., Thank you for taking the time to review your stay at Novotel Suites München Parkstadt Schwabing. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 0.5/5

Ting H. T. C. Business - Confirmed reviews ALL

Dear Ting H. T. C., Thank you very much for your visit and for taking the time to tell us about your experience with us. We regret that your experience with our hotel and your room did not meet your expectations; please allow us to express our sincerest apologies. Best regards, The team of the Novotel Suites München Parkstadt Schwabing

Customer review rating 5.0/5

Flora G. J. Couples - Confirmed reviews ALL

Dear Flora G. J., Thank you for taking the time to review your stay at Novotel Suites München Parkstadt Schwabing. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 0.5/5

Martin J. Business - Confirmed reviews ALL

Dear Mr. J., Thank you very much for your visit and your very detailed feedback. We deeply regret your experience, sincerely apologize, and assure you that we take your criticism very seriously and have taken the necessary steps to investigate the matter. We are also happy to assist you directly at h5… The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 5.0/5

Jalesan M. Families - Confirmed reviews ALL

Dear Jalesan M., Thank you for taking the time to review your stay at Novotel Suites München Parkstadt Schwabing. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Novotel Suites Munich Parkstadt Schwabing

Dear Marsico S., Thank you for taking the time to review your stay at Novotel Suites München Parkstadt Schwabing. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 0.5/5

Ting H. T. C. Business - Confirmed reviews ALL

I was checking in at my room at 11pm. When I got in, the room smelled terrible with mouldy smells and unpleasant smells that are associated with old decor and carpets. My hayfever kicked in immediately with sneezing and runny nose. I did some search online and found it was a common problem of a hotel. Therefore I did not ask for a new room, but immediately left and found an alternative hotel nearby for stay. It was unfortunately the worst experience I have ever had. When I checked out ahead of my planned checkout date, the reception did not offer a refund, and asked why I didn’t ask to change the room. But the issue is it’s not like a smell eg. Cigarette that could be solved by changing a room. It’s a general issue of the hotel rooms.

Dear Ting H. T. C., Thank you very much for your visit and for taking the time to tell us about your experience with us. We regret that your experience with our hotel and your room did not meet your expectations; please allow us to express our sincerest apologies. Best regards, The team of the Novotel Suites München Parkstadt Schwabing

Customer review rating 5.0/5

Flora G. J. Couples - Confirmed reviews ALL

We stayed 31 days and it felt like home. Staff were cheerful and thoughtful. Room was always clean. Location was exactly how we like it: quiet but conveniently close to supermarkets, nice cafes and public transportation.

Dear Flora G. J., Thank you for taking the time to review your stay at Novotel Suites München Parkstadt Schwabing. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 0.5/5

Martin J. Business - Confirmed reviews ALL

Dear Dietmar, I am writing to make a complaint regarding a very serious incident during my stay at your hotel on 15–16 September, in room 112. At approximately 2:00 am I woke up and discovered that my bed and bedding were infested with bed bugs. There were dozens, possibly even hundreds of them. I immediately contacted reception and requested a change of room. Receptionist brought me the keys to another room but he refused to enter the room to inspect the situation himself. After I moved to the new room, I was unable to sleep at all for the rest of the night! What is even more concerning is the way the matter was handled the following morning. At check-out, nobody from reception proactively addressed the incident. I had to ask myself whether they were aware of what had happened during the night. I was simply told that they knew about it and that they were sorry. The sheer number of bed bugs I encountered strongly suggests that this was´t a recent or isolated occurrence. It raises a serious concern that the room may have been infested for some time. A room in this condition should be immediately taken out of service and professionally inspected and treated before being offered to another guest. I have already taken extensive measures to protect myself and my home. I have treated and disinfected my clothes and belongings to eliminate any potential bed bugs or eggs. However, despite these precautions, there remains a possibility that I may have unknowingly brought bed bugs home with me. I want to make it clear that if bed bugs are subsequently discovered in my home and this can reasonably be linked to my stay at your hotel, I will expect the hotel to cover the reasonable costs of professional pest control and any necessary treatment resulting from this incident. As someone who has spent years working in the hotel industry, I find the way this incident was handled particularly disappointing. I have´t yet decided whether I will share this experience in an online review. I have also photo and video evidence. Best regards, Martin Jančuš

Dear Mr. J., Thank you very much for your visit and your very detailed feedback. We deeply regret your experience, sincerely apologize, and assure you that we take your criticism very seriously and have taken the necessary steps to investigate the matter. We are also happy to assist you directly at h5… The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 5.0/5

Jalesan M. Families - Confirmed reviews ALL

The staff were very polite. My baby needed milk every morning and night and they went their way out and helped with the hot milk. I really appreciate that help thank you.

Dear Jalesan M., Thank you for taking the time to review your stay at Novotel Suites München Parkstadt Schwabing. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 0.5/5

Feier D. Business - Confirmed reviews ALL

During my stay at Novotel Suites München Schwabing‑Park, on the third day, I severely cut my finger on a sharp edge of the bathroom tap. My finger was bleeding heavily. I reported this immediately to reception and only received a single band‑aid. I spoke to the manager the next day. The apology given in person felt perfunctory, without genuine concern for my injury. There was no further follow‑up afterwards. I am deeply disappointed by how lightly guest safety is treated. I strongly urge management to urgently inspect all bathroom taps and smooth sharp edges, so that no other guest suffers the same harm.

Dear Feier D., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. Sorry to also learn that our service was less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 2.0/5

Sarada A. Business - Confirmed reviews ALL

Very bad . Rooms were not cleansed for days

Dear Sarada A., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 3.0/5

Kosuke H. Business - Confirmed reviews ALL

The service and staff were absolutely perfect, and I was very satisfied with my stay. However, I was quite bothered by the smell in Room 502. This is not something I have experienced during my previous stays. If this issue could be addressed, the stay would be even more comfortable.

Dear Kosuke H., Thank you for your visit, the positive feedback, and also for your critique and suggestions on improvement regarding the room. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the colleagues. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Novotel Suites München Parkstadt Schwabing

Customer review rating 2.0/5

Amit B. Families - Confirmed reviews ALL

I prefer to book Novotel for my family holidays but this time not very good experience. Beds not good, the fourth bed is on the floor. Room was not very well maintained, stains on chairs, carpet. Pillows not good and enough, no extra pellow provided. No normal tea options, I had to buy tea bags, sugar & milk from outside. The location of the hotel is not very good also. No normal bread & toaster available for breakfast. Overall I am not happy with the stay.

Dear Amit B., Thank you very much for your visit and for taking the time to tell us about your experience with us. We regret that your experience with your room, the breakfast and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Novotel Suites München Parkstadt Schwabing

Customer review rating 5.0/5

Mathias G. Solo - Confirmed reviews ALL

The staff are very professional and friendly and the room are very spacious.

Dear Mathias G., Thank you for taking the time to review your stay at Novotel Suites München Parkstadt Schwabing. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 5.0/5

Mihai E. Families - Confirmed reviews ALL

smooth check-in, ability to keep the room a bit longer, so the child can take the noon-sleep

Dear Mihai E., Thank you for taking the time to review your stay at Novotel Suites München Parkstadt Schwabing. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you and your family felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 3.5/5

Serkan K. Families - Confirmed reviews ALL

There was an engine sound of the central air conditioners coming right from the outside of our room and although the windows were closed, we could hear it all night long which decreased the sleep quality during the whole stay. Apart from this, the stay was nice overall.

Dear Serkan K., Thank you for your visit, the nice feedback, and also for your critique and suggestions on improvement. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Novotel Suites München Parkstadt Schwabing

Customer review rating 5.0/5

Wai C. W. Families - Confirmed reviews ALL

I stayed here for 12 nights with my family. Everything was good and I can’t find any wrong to say. Staffs are nice and helpful. Love it!

Dear Wai C. W., Thank you for taking the time to review your stay at Novotel Suites München Parkstadt Schwabing. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you and your family felt so comfortable with us and that you really enjoyed our amenities. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 5.0/5

Saira O. Families - Confirmed reviews ALL

Check in was great, Was a gentleman but didn't get his name.Lovely rooms and smooth checkout.

Dear Saira O., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in nearly all categories, and the positive remarks on the colleague. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 1.0/5

Vasilis Y. Families - Confirmed reviews ALL

We had a very disappointing experience during check-in at Novotel Suites München Parkstadt Schwabing. We arrived at approximately 3:40 pm after travelling all day with two children. We were initially told that our room would be ready in about 10 minutes. After waiting around 15 minutes, we asked again and were once more told “another 10 minutes.” At that point, we became frustrated because it felt as though we were simply being given repeated short waiting times rather than an honest estimate of when the room would actually be ready. What disappointed us most, however, was the way the situation was handled by the receptionist. We were told that nobody guarantees a room exactly at 3:00 pm and that the hotel’s check-in policy is “from 3:00 pm, subject to availability.” While we fully understand that delays can happen and that rooms may not always be ready immediately, we believe the communication and customer service could have been handled much better. Instead of repeatedly telling us “10 more minutes,” the staff could simply have been transparent from the beginning and said that the room might take another 30 minutes. An apology and even a small gesture, such as offering some water or something for the children while we waited, would have completely changed the situation. Unfortunately, the discussion became unpleasant. We were understandably tired and frustrated after travelling with two children, but we were particularly surprised when the receptionist told us that, because of our attitude, even if they could have pushed to have the room prepared more quickly, they would not do so. We finally received access to the room at approximately 4:10 pm. We accept that operational delays can occur. Our main complaint is not simply that the room was late, but rather the poor communication, the repeated inaccurate waiting estimates, and the way the situation was handled once we expressed our frustration. In our opinion, hotel staff should be trained to de-escalate situations like this, especially when families have been travelling all day, rather than making the situation more confrontational. After this experience, we deliberately kept our interaction with reception to a minimum for the remainder of our stay. If the hotel would like further information, including details regarding the receptionist involved, I would be happy to provide this privately by email.

Dear Vasilis Y., We would like to offer our sincere apologies for the problems regarding the check-in and for the behaviour of the colleague. That is unacceptable and below our standards. Please rest assured that we have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with. Now we would like to ask you to give us another chance. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 2.0/5

Salgado H. Families - Confirmed reviews ALL

Room was a bit smelly and in general not meeting Novotel standards in other places

Dear Salgado H., Thank you very much for your visit and for taking the time to tell us about your experience with us. We regret that your experience with our hotel, the room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Therefore, we hope that you will give us the opportunity to better serve you in the future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Novotel Suites München Parkstadt Schwabing

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Room was not clean and AC was not working. After lot of follow up got a fan. They promised bottled water in the room instead they asked me to drink from Tap.

Dear Kaushik Thakur Chakraborty, We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 4.0/5

Michail K. Families - Confirmed reviews ALL

Easy check in, nice and clean room, excellent service especially if you travel with a pet. We also used the gym, very nice!

Dear Michail K., Thank you very much for your visit. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Novotel Suites Munich Parkstadt Schwabing

Customer review rating 3.0/5

Teddin T. Families - Confirmed reviews ALL

we checked in around 2145, there was no one to setup the beds, the covers were dirty, AC was slow and not the best of Novotel experience.

Dear Teddin T., Thank you very much for your visit and for taking the time to tell us about your experience with us. We regret that your experience with your room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Novotel Suites München Parkstadt Schwabing

Customer review rating 3.5/5

Dominika Z. Families - Confirmed reviews ALL

The entrance to the parking lot was too narrow. The parking lot staff were rude and rude. Both parking payment machines weren't working, and the man operating them by phone was simply rude. The room was clearly past its prime, but it was clean and the beds were comfortable. The front desk staff was very friendly.

Dear Dominika Z., Thank you for your visit, the positive remarks on the front desk staff, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Novotel Suites München Parkstadt Schwabing

Other web-users rate our hotel

  • 781 reviews 7.8/10 Location
  • 1,303 reviews 6.9/10 Room
  • 892 reviews 8.5/10 Service
  • 15 reviews 7.8/10 WiFi
  • 747 reviews 7.5/10 Comfort
  • 511 reviews 5.9/10 Cleanliness
  • 448 reviews 7.1/10 Breakfast
  • 128 reviews 4.7/10 Food

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