Novotel Munich City Hotel 4 stars

The Reception personnel made a great effort to make us feel welcome and comfortable during our stay

They were very pricy. At first I thought it is because of the gym and pool amenities. However, their gym is way below average with just a few cardio machines, some of which didn't work. There was restricted access to the pool due to covid. So I really didn't understand why they were so expensive as compared other hotels in the same locations and similar room types.

Hello, good experience with serious measures taken with respect to Covid. Maybe the cultural bias: at the check-in, a gentleman (Norbert was his name) "was talking very loudly" and everybody in the hall was hearing the featurs of our booking and stay" (upon arriving, this doe not set the scene in a very welcoming way). Very smooth check-out with Romain.

Overall things were good. Staff was nice and helpful. The only thing that was a bit weird was the logistics and Healy and safety surrounding breakfast. Gloves are a good idea generally. However, the general public do not not know how to properly handle removal and disposal of gloves. In fact, most people were re-using gloves after eating. The entire time the gloves were sat right next to them on the table. This completely defeats the protection from the gloves or face masks. To combat this of course the hotel would have to have more gloves which im sure is an expense but a small one overall. Also you would need a table at the end of the buffet with signage demonstrating how to remove the gloves and and dispose of them in the bin that would be right there. Pleas consider this and raise it to your corporate office as a proposed change and new standard. Thank you!

No cleaning was done in 4 days. No towels change, no trash taking out. Dissapointing

We had a fantastic stay,the hotel is conveniently located, well maintained ,with a modern vibes and most especially its clean with professional and friendly receptionist. Breakfast is fantastic & parking is a plus, me and the kids enjoyed the pool and sauna.Will be looking forward to our next stay.

I did´t like the housekeeping. The policy about housekeeping regarding Covid19 is very strange and unpleasant. I was 2 weeks in the hotel and I had to ask for housekeeping twice to get it done once. I didn't get the bed cleaned during my entire stay. I think you have to think over this process, unless for long stay like 11 nights. It is very unpleasant to have completely filled dustbins in the bedroom for a couple of days especially with the masks inside.

Alles suoer

Wonderful stay at Novotel Munich CIty. Next to the munich city center and the wonderful Isar walking grounds this Novotel provided an amazing stay. Even with the current rules handling the Corona situation everything worked well and perfect for us. Breakfast, obviously because of bavarian specific regulations, was possible with gloves and mask and in buffet style. Rooms were cleaned on-demand and wellness area was only open for up to 10 persons. But it was! We had a perfect stay and say thank you to the team witch provided a warm and heartful service.

The condition of the rooms is very poor. There is only little space for storing clothes. The space is okay if you travel alone, but for up to 4 people, there is far too little storage. Also Hooks are missing. There are two hooks in the room (and a reck for towels). Several services are not availible - without advanced information. A bistro (not restaurant!) opend on July, 27th. It was impossible to get a cocktail or longdrink. They hade no ice. Which would have been easy to change, as there is a garage 200 meters away, selling ice cubes and crushed ice for low prices. There were problems in all rooms we had (4 in total) In room 1 there was no aircondition working, could not be fixed on the next day (no information given - had to go and ask) In room 2 there was no bed (and no housekeeping at 5 pm!) prepared for a child and the safe was closed In room 3 the fridge was dirty (sticky) and not cooling. In room 4 (which we kept) the water boiler was broken, the handle of the shower door was not was not safe and the speakers were not working. On the next day, after asking again to get everything fixed in the room, we got a new boiler and the handle was fixed. Spearkers were not working for another 2 days, then we left. We were not offered any discount (except 2 free non alcoholic drinks we did not consume). For one day we had breakfast in the hotel. Which was a bad choice. Eggs were cold, no bread, no whole wheat, no fresh vegetables, no omlettes, terrible coffee (bitter, does not taste like coffee), hot chocolate disgusting (sugered water with no taste of chocolate) and a very poor choice of fruit and herbal tea. Ingridients of tea not availible. Poor choice of cereal. No grains, dry fruit (except grapes), no omlette service (standard in Austria and Germany at 4* hotels). Poor local food. "Rösti" was not crispy, only fat and warm instead of hot. No Leberkäs, no mustard. Poor choice of ham and saussage.

Bathroom not equipped with soap etc

Easy check in and out, good procedures during Covid 19 to give peace of mind. Lovely room, everything clean and as you would expect at Novotel.

The service staff was very helpful. Sauna and swimming pool was super!

Helpful staff. Quick checkin and check out. Great cleanliness. Excelent breakfast.

Generally comfortable The family room is abit congested and the bathtub facet was leaking when turned on.