Novotel Munich City 4 stars

Customer review rating (ALL Rating) 4.6/5 3,707 reviews

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Hochstrasse 11, Bayern, 81669 MUNICH, Germany

Description

Hotel extras

  • Young, motivated and dynamic hotel team

  • Centrally located and ideal connection to public transport and airport

  • THE FLAVE restaurant featuring international cuisine and snacks

  • Spacious wellness area with pool and sauna (4 to 11 p.m.)

  • Conference center: GREAT Meetings concept by Novotel

Our accommodation(s)

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Hotel location

Novotel Munich City

Hochstrasse 11, Bayern
81669 MUNICH
Germany

GPS:48.129516, 11.58865

Telephone
Fax +49 89 66107999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE

At THE FLAVE, everything revolves around Munichs Viktualienmarkt. Every day, we can offer you a varied and fresh market selection. From light, tasty snacks to hearty, filling meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,707 reviews

TripAdvisor Rating  4.1/5  3,570 reviews

Certificate of excellence 2025

BIG ISSUE!! NO ENGLISH TV. CANT CAST EITHER. WHY NOVOTEL? ???

TripAdvisor rating 3.0/5

J T TripAdvisor review

Xmas trip to Munich, Neuschwanstein Castle and Nuremberg. We stayed as a family booking 2 rooms. One standard room for a single person and a family room. Firstly I will say that Novotel has become our go-to hotel choice for short European trips and we have always had great stays, with hotels meeting or exceeding our expectations. On this occasion at the Munich City Centre site we were a little disappointed. First I will compliment all the good things. The service, the staff the breakfast the general standards, our family room were all as expected and made for a lovely stay over this Xmas period. However the bad bits and these are worth noting especially for English language travelers were. Firstly the standard double room for a single traveler was looking tired and dated. It lacked all the modern design qualities you expect from Novotel and left one of our family members feeling very disappointed after seeing our family room in comparison. Secondly and this is the BIG ISSUE. The TVs have no access to English language television . So you have two huge TVs in the family room that are useless. No access to netflix , YouTube or the internet at all. For some reason the ability to cast or mirror your phone or tablet has also been removed. So after long days touring and just wanting to sit and watch a Xmas movie with kids before bed we had nothing. Which is impossible to believe in 2025! Huge blunder by Novotel that had made me question if I would stay with the kids again at a Novotel . Really a huge shame. Big blunder by Novotel. Has left a bit of a bad mark ‼️ if you have young kids and you just need them to switch off and watch a bit of TV , then don't pick this hotel if you don't speak German. Sorry Novotel.

Customer review rating 4.0/5

Poh P. T. Business - Confirmed reviews ALL

Overall, i like the location and the rooms. Except for the following feedback for my stay from 28nov - 2dec. i was only provided a bottle of drinking water on the first day i checked in. Subsequent days, bottled waters were not being replenished. Secondly, the door does not latch properly and i had 2 occasions where i had someone from the housekeeping (I assumed but no cart outside) opening my door. Upon hearing that someone is in the room, he walked off very fast. i opened the door and saw the guy walking quickly away. I asked what he wanted, he just said while walking away that he will come back later. The next day, same thing happened, i opened the door to look out and this time he disappeared even faster. No explanation for why they are opening my room. The same things happened to my other colleague also staying during the same period as me.

Dear Ms T., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the praise for the location and the room, and also for your critique and suggestions on improvement regarding housekeeping. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. Regarding the water bottle in the room, please note that this is a gift from the hotel upon your arrival. Additional water can be purchased or tap water can be used. I hope you understand. We really appreciate your positive words and good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

John P. Couples - Confirmed reviews ALL

Lovely room and helpful staff

Dear Mr P., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your room and the location. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

Melanie B. Couples - Confirmed reviews ALL

Room spacious and very quiet. Great choice at breakfast. Bar area lovely in the evening and great choice of snacks served till very late

Dear Ms B., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed the location, the room, the bar area and the breakfast. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 1.5/5

Alexis R. Friends - Confirmed reviews ALL

We were located all the way in the back of the hotel so the WIFI never worked. None of the soap was filled and was never checked during clean up. We came back one day at 4 pm and they still had not cleaned our room. The blanket on the bed was so think and cold. Would likely not stay again

Dear A. R., I would like to offer my sincere apologies for the problems regarding your room and housekeeping. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences like yours are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. In addition, I am very sorry that the duvet was not comfortable for you. I definitely do appreciate the fact that you took the time to review your stay at Novotel München City. Now I would like to ask you to give us another chance. I very much hope that on your next visit our hotel and our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Rafael D. Fröhlich General Manager

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Other web-users rate our hotel

  • 2,033 reviews 9.1/10 Location
  • 2,448 reviews 6.7/10 Room
  • 2,195 reviews 8.9/10 Service
  • 86 reviews 4.4/10 WiFi
  • 1,613 reviews 9/10 Breakfast
  • 921 reviews 8/10 Cleanliness
  • 582 reviews 4.9/10 Pool
  • 561 reviews 4.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.