Novotel Munich City 4 stars

Customer review rating (ALL Rating) 4.5/5 3,676 reviews

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Description

Hotel extras

  • Young, motivated and dynamic hotel team

  • Centrally located and ideal connection to public transport and airport

  • THE FLAVE restaurant featuring international cuisine and snacks

  • Spacious wellness area with pool and sauna (4 to 11 p.m.)

  • Conference center: GREAT Meetings concept by Novotel

Our accommodation(s)

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Hotel location

Novotel Munich City

Hochstrasse 11, Bayern
81669 MUNICH
Germany

GPS:48.129516, 11.58865

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE

At THE FLAVE, everything revolves around Munichs Viktualienmarkt. Every day, we can offer you a varied and fresh market selection. From light, tasty snacks to hearty, filling meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,676 reviews

TripAdvisor Rating  4.0/5  3,508 reviews

Nice hotel!

Customer review rating 3.5/5

Vincent Business - Confirmed reviews ALL

Check in & check out process was fast. Room was clean and spacious. will be nice if have a bigger wardrobe with removable hangers. if have body lotion in room will be good too. Breakfast variety can be improved with some Asian foods.

Dear Mr W., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. Thank you very much for your good ratings and the praise for the fast check-in and check-out. I do acknowledge, however, that there is still “room for improvement” in the some category. Please be assured that these particular issues will be addressed and discussed within our local team and that we will try our best to improve in these areas even more. We would be honoured to welcome you again at Novotel München City. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Fantastic stay

Customer review rating 5.0/5

Guido (. P. Business - Confirmed reviews ALL

Very good hotel. Very nice rooms and very friendly staff. For my work I visit many hotels and the Munich Novotel City is realy one of my favorites.

Dear Mr P., Thank you for taking the time to review your last stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your room. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

unpleasant experience

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

it is very bad experience by staying in Novotel Munich City. I can somehow understand the system or process issue, but what I cannot accept is attitude of your staff. when i checked in, i found the room has not been cleaned. no one apologized for that, and it was explained as "system issue". I am wondering if it is system issue, whose system it is? there is something wrong with my membership, I thought I had golden membership as the website told me so. but front desk didn't tell me when I checked in. I was called during evening time. I went to front desk as required, and front desk told me I don't have golden membership; therefore, I need to pay the room charge upon check-in, which was fine. what made me upset was the staff in front desk said i had enjoined the benefit of golden membership when I tried to explain the membership stuff. I returned the chocolate (membership gift), it was definitely not my intention to get the membership gift. what your staff said hurt me a lot.

Dear Mr. X., I sincerely apologize for the Disruptions due to construction work, which unfortunately can only be carried out during the day. We would have been happy to allocate you another room. Did you contact the reception? It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that the behaviour of the employees was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Novotel München City. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Great stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Clean room, good bed, nice breakfast, good diner

Dear Mr W., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your room, the bed and the food. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Great stay and great location

Customer review rating 4.5/5

John Solo - Confirmed reviews ALL

Nice hotel and friendly staff

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel München City. It is always a pleasure to receive positive feedback. We are much obliged to you for the very positive assessment, the top marks and the great remarks on the location and the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

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Other web-users rate our hotel

  • 1,909 reviews 9.1/10 Location
  • 2,457 reviews 6.8/10 Room
  • 2,203 reviews 8.4/10 Service
  • 144 reviews 4.9/10 WiFi
  • 1,752 reviews 9/10 Breakfast
  • 1,305 reviews 5.6/10 Comfort
  • 900 reviews 8.1/10 Cleanliness
  • 610 reviews 5.9/10 Pool

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