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Novotel Munich City Hotel 4 stars

Customer review rating 4.5/5 9,613 reviews

Novotel Munich City
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+ 23 Services
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Room 1

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Hotel extras

  • Centrally located in Munich with good connections to public transport and the airport

  • 307 refurbished guest rooms, each with a 55-inch flatscreen TV and free WIFI

  • THE FLAVE restaurant with international cuisine and snacks

  • Bike rental

  • Separate conference center with the "GREAT Meetings" by Novotel overall design

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchangePaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Jogging track (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Munich City

Hochstrasse 11
Bayern
81669
munich
germany

Tel: +4989661070

Fax: (+49)89/66107999

Check-in from 15h00

Check out up to 12h00

  • BUS 17 :  BUS 17 AM GASTEIG

  • S1-S8 :  S1-S8 ROSENHEIMERPLATZ

  • TRAM 16 :  TRAM 16 AM GASTEIG

  • By plane

    MUC F.J. STRAUSS At 36km / 22.37 miles

  • By train

    HAUPTBANHOF At 5km / 3 miles

  • By train

    MUNICH/MUENCHEN At 5km / 3.11 miles

  • By train

    OSTBAHNHOF At 1.5km / 0.93 miles

GPS :48.129516, 11.58865

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard room with 1 double bed and sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Business Room with 1 Double Bed

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Executive Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

MyRoom by Anne: Fernweh

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

MyRoom by Yvonne: A natural escape and fascination with the forest

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

THE FLAVE

Type of cuisine: International

In THE FLAVE restaurant, everything revolves around the Munich food market! Every day we offer a varied and fresh selection to choose from. Whether you fancy a snack or something heartier, bread rolls are a satisfying treat at any time.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE FLAVE

Non contractual photo

Take a break at THE FLAVE restaurant, which is open daily until 1:00am, or while away the evening with a drink. Don't forget to try our range of delicious tapas to keep hunger at bay.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 230 m²

  • Maximum capacity: 195 people

  • Maximum banquet capacity: 121 people

Find out more

Our guest reviews for
Novotel Munich City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,613 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,349 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

DIspaointing

Customer review rating 4.5/5

Lucian R. Couples - 09/08/2020 Confirmed reviews ALL

No cleaning was done in 4 days. No towels change, no trash taking out. Dissapointing

Dear Mr. R., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City. At Novotel, we strive to provide a very good service experience for every customer; therefore your feedback is very important to us. We regret that your experience with the house-keeping and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Value for your Money.

Customer review rating 4.5/5

Liezelle Families - 09/08/2020 Confirmed reviews ALL

We had a fantastic stay,the hotel is conveniently located, well maintained ,with a modern vibes and most especially its clean with professional and friendly receptionist. Breakfast is fantastic & parking is a plus, me and the kids enjoyed the pool and sauna.Will be looking forward to our next stay.

Dear Mr. A., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l
Customer review rating 4.5/5

Ana R. (. Business - 07/08/2020 Confirmed reviews ALL

I did´t like the housekeeping. The policy about housekeeping regarding Covid19 is very strange and unpleasant. I was 2 weeks in the hotel and I had to ask for housekeeping twice to get it done once. I didn't get the bed cleaned during my entire stay. I think you have to think over this process, unless for long stay like 11 nights. It is very unpleasant to have completely filled dustbins in the bedroom for a couple of days especially with the masks inside.

Dear Ms. R., I would like to offer my sincere apologies for the problems regarding the house-keeping. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Novotel München City. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Toll gelegenes Hotel

Customer review rating 4.5/5

Tanja S. Families - 05/08/2020 Confirmed reviews ALL

Alles suoer

Sehr geehrte Frau S., es ist immer wieder schön zu erfahren, dass sich Gäste bei uns wohl gefühlt haben und wir Sie als Gastgeber überzeugen konnten. Vielen Dank deshalb nicht nur für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Novotel München City zu bewerten, sondern auch für das positive Feedback. Wir haben unser Ziel erreicht, wenn Sie mit unserem Haus und unserem Service zufrieden waren – und dies mit den entsprechenden Noten und einem "Alle super" goutieren. Haben Sie herzlichen Dank dafür! Wir nehmen dies keinesfalls als Selbstverständlichkeit hin, sondern sehen es vielmehr als Ansporn, auch weiterhin im Sinne unserer Gäste unser Bestes zu geben. Es wäre uns eine Freude, Sie wieder in unserem Hotel willkommen heißen zu dürfen. Mit freundlichen Grüßen, Ihr Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Zu Hause in München / A pleasure as always

Customer review rating 4.5/5

Stefan M. Families - 04/08/2020 Confirmed reviews ALL

Wonderful stay at Novotel Munich CIty. Next to the munich city center and the wonderful Isar walking grounds this Novotel provided an amazing stay. Even with the current rules handling the Corona situation everything worked well and perfect for us. Breakfast, obviously because of bavarian specific regulations, was possible with gloves and mask and in buffet style. Rooms were cleaned on-demand and wellness area was only open for up to 10 persons. But it was! We had a perfect stay and say thank you to the team witch provided a warm and heartful service.

Dear Mr. K., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Very friendly, condition of rooms is poor

TripAdvisor rating 4.0/5

manukainer 02/08/2020 TripAdvisor review

The condition of the rooms is very poor. There is only little space for storing clothes. The space is okay if you travel alone, but for up to 4 people, there is far too little storage. Also Hooks are missing. There are two hooks in the room (and a reck for towels). Several services are not availible - without advanced information. A bistro (not restaurant!) opend on July, 27th. It was impossible to get a cocktail or longdrink. They hade no ice. Which would have been easy to change, as there is a garage 200 meters away, selling ice cubes and crushed ice for low prices. There were problems in all rooms we had (4 in total) In room 1 there was no aircondition working, could not be fixed on the next day (no information given - had to go and ask) In room 2 there was no bed (and no housekeeping at 5 pm!) prepared for a child and the safe was closed In room 3 the fridge was dirty (sticky) and not cooling. In room 4 (which we kept) the water boiler was broken, the handle of the shower door was not was not safe and the speakers were not working. On the next day, after asking again to get everything fixed in the room, we got a new boiler and the handle was fixed. Spearkers were not working for another 2 days, then we left. We were not offered any discount (except 2 free non alcoholic drinks we did not consume). For one day we had breakfast in the hotel. Which was a bad choice. Eggs were cold, no bread, no whole wheat, no fresh vegetables, no omlettes, terrible coffee (bitter, does not taste like coffee), hot chocolate disgusting (sugered water with no taste of chocolate) and a very poor choice of fruit and herbal tea. Ingridients of tea not availible. Poor choice of cereal. No grains, dry fruit (except grapes), no omlette service (standard in Austria and Germany at 4* hotels). Poor local food. "Rösti" was not crispy, only fat and warm instead of hot. No Leberkäs, no mustard. Poor choice of ham and saussage.

Hotel in crisis modus

Customer review rating 4.5/5

Anonymous Business - 22/07/2020 Confirmed reviews ALL

Bathroom not equipped with soap etc

Effortless, reliable.

Customer review rating 4.5/5

J Families - 18/07/2020 Confirmed reviews ALL

Easy check in and out, good procedures during Covid 19 to give peace of mind. Lovely room, everything clean and as you would expect at Novotel.

Dear James F., we very much appreciate your comments regarding your stay at the Novotel Muenchen City. I will share your comments with our team. Good to sense you had a comfortable accommodation here. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael D. Fröhlich AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Wonderful stay!

Customer review rating 4.5/5

Anonymous Friends - 21/03/2020 Confirmed reviews ALL

The service staff was very helpful. Sauna and swimming pool was super!

Dear Ms. B., Thank you for staying with us at Novotel München City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Very good

Customer review rating 4.5/5

Victor S. Families - 12/03/2020 Confirmed reviews ALL

Helpful staff. Quick checkin and check out. Great cleanliness. Excelent breakfast.

Dear Mr. F., Thank you for staying with us at Novotel München City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the lovely remarks on the breakfast and the staff!. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

comfortable

Customer review rating 4.5/5

Anonymous Families - 11/03/2020 Confirmed reviews ALL

Generally comfortable The family room is abit congested and the bathtub facet was leaking when turned on.

Dear Ms. I., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your review, the nice feedback on the comfort, and also for your critique and suggestions on improvement regarding the room & the bathroom. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l
Customer review rating 4.5/5

Anonymous Couples - 10/03/2020 Confirmed reviews ALL

Okay

Sehr geehrter Herr H., herzlichen Dank für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Novotel München City zu bewerten. Über das grundsätzlich positive Feedback und die guten Noten für unser Frühstück freuen wir uns, vielen Dank dafür. Allerdings habe ich auch bemerkt, dass die Bewertung in vielen Kategorien noch "Luft nach oben" beinhaltet. Seien Sie bitte versichert, dass wir dies intern zum Thema machen und uns bemühen werden, in diesen Bereichen noch besser zu werden. Gemeinsam mit meinen Mitarbeiterinnen und Mitarbeitern freue ich mich auf Ihren nächsten Besuch und hoffe, Sie dann vollends von uns überzeugen zu können. Mit besten Grüßen, Ihr Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

2nd visit

Customer review rating 4.5/5

Dannyr Couples - 09/03/2020 Confirmed reviews ALL

Parking was easy,check in ok,gentleman was probably new employee but he was doing ok.Room very nice but interesting part was that as gold member we didn't have complimentary water.We did receive voucher for drink.

Dear Mr. R., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services again. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Great place to stay in Munich!

Customer review rating 4.5/5

Sergey T. Business - 07/03/2020 Confirmed reviews ALL

This is the best place to stay in Munich. Great location, clean and well appointed rooms, nice bar with good authentic food. But most importantly - professional and truly carrying personnel. This is the best team ever!

Dear Mr. T., Wow!!!! Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Excellent

Customer review rating 4.5/5

Thomas Business - 04/03/2020 Confirmed reviews ALL

Very comfortable bed and pillows Excellent breakfast

Dear Mr. C., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the bed & the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l
Customer review rating 4.5/5

Danilo Couples - 04/03/2020 Confirmed reviews ALL

I tired to contact the front desk couple of times and the phone was always busy. In both situations I had to call from my mobile to the hotel landline to be able to talk. The room service never replaced the coffee from one day to the other (even to ask for more coffee I had to use my mobile!) The room was way too hot. The only way to low the temperature was to keep the window open. The good point was that the staff in the front desk (and over the phone) were very friendly very friendly

Dear Mr. Osti, I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your review, the nice feedback on the reception staff, and also for your critique and suggestions on improvement regarding the house-keeping and the air conditioning. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Beautiful Hotel

Customer review rating 4.5/5

Jenn Couples - 02/03/2020 Confirmed reviews ALL

A great way to escape for a weekend, beds very comfy,Roms are beautiful designed and clean...from the pool side,Sauna and gym just perfect Novotel il definitely be back ...it’s definitely worth giving out your coins for

Dear Ms. H., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Really pleasant

Customer review rating 4.5/5

Anonymous Families - 02/03/2020 Confirmed reviews ALL

Staff all excellent, helpful and attentive. Room was excellent overall but felt cramped just as you walked in the room.

Dear Ms. B., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and your room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

nice, clean rooms. Very silent, great breakfast!

Customer review rating 4.5/5

Il Families - 01/03/2020 Confirmed reviews ALL

nice, clean rooms. Very silent, great breakfast! only the bathroom was rather small for 4 people. The diner was also rather expensive. Other than that, all was great!

Dear Ms. L., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your review, the nice feedback on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Great stay.

Customer review rating 4.5/5

J. W. Families - 01/03/2020 Confirmed reviews ALL

All OK. But were not allocated our favourite room, in which we had stayed before. Otherwise very good stay.

Dear Mr. W., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

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