Novotel Munich City Hotel 4 stars

RAS

I don't expect to have to chase a hotel and query charges after a straightforward visit!!! I stayed in your hotel for 3 nights from the 5th Nov to the 8th – I pre-paid fully in advance and was told at the time of checking in that you required to take 50 Euros per day as an authorisation from my credit card and that this was only an authorisation… I have since discovered that you have taken 2 payments of 150 Euros (£128 x 2) and that these aren’t authorisations but actually charges on my card – please correct this and have the money returned – this is unacceptable. Additionally I had breakfast in the hotel on one day for one person and was told this would cost 21 euros and have since discovered a separate payment for more like 30 euros also – why is this? This is also separate payment to the others. Please respond and rectify ASAP – happy to discuss if need on +4…40

We made a reservation that was requested to be cancelled by the agency so that I would stay only one night. This was confirmed when I arrived to the hotel, reception confirmed that I was staying for a single night. However, two nights have been charged.

Staff polite, Spacious rooms and clean. Good choice for a 3-4 days breakout

My usual hotel while I am in Munich. The hotel is always comfortable and the staff very helpful. The restaurant and bar is great.

- reception not realized the status of the membership and was not prepared - far away from quick check in. - quality of the room I got, was not what I expected - bill from the restaurant was wrong - barkeeper has no knowledge of the prices and starts with discussions.

Enjoyed our 4 night stay in this hotel. Staff very pleasant and helpful. Room was excellent…well equipped and very clean. Hotel in very nice location.

Friendly staff ... but terrible rowing machine in the fitness room, which should be removed immediately for safety reasons!!!

Good location, quick access to S-Bahn and walking distance from Munich landmarks.

Not bad overall. Breakfast, and service very nice. However, some errors on the reservation, and misunderstandings. Sofa bed not prepared for the kids when we arrived at night. Parking should be free for guests staying at the hotel, it's quite expensive.

Quick check-in and also easy checkout. Enough space in the garage. Spacy room. Friendly Bar service Metrostation around the corner. Gasteig road construction makes the access by car at the moment difficult

The hotel is up to the Novotel standards. Positive feedback: Location, the Spa, room size, very quiet - ideal for a good night's rest. Areas of improvement: Understaffed and therefore, service was clearly under expectations. In summary, I think I like the Novotel Arnulfpark Munich better.

The condition of the rooms is very poor. There is only little space for storing clothes. The space is okay if you travel alone, but for up to 4 people, there is far too little storage. Also Hooks are missing. There are two hooks in the room (and a reck for towels). Several services are not availible - without advanced information. A bistro (not restaurant!) opend on July, 27th. It was impossible to get a cocktail or longdrink. They hade no ice. Which would have been easy to change, as there is a garage 200 meters away, selling ice cubes and crushed ice for low prices. There were problems in all rooms we had (4 in total) In room 1 there was no aircondition working, could not be fixed on the next day (no information given - had to go and ask) In room 2 there was no bed (and no housekeeping at 5 pm!) prepared for a child and the safe was closed In room 3 the fridge was dirty (sticky) and not cooling. In room 4 (which we kept) the water boiler was broken, the handle of the shower door was not was not safe and the speakers were not working. On the next day, after asking again to get everything fixed in the room, we got a new boiler and the handle was fixed. Spearkers were not working for another 2 days, then we left. We were not offered any discount (except 2 free non alcoholic drinks we did not consume). For one day we had breakfast in the hotel. Which was a bad choice. Eggs were cold, no bread, no whole wheat, no fresh vegetables, no omlettes, terrible coffee (bitter, does not taste like coffee), hot chocolate disgusting (sugered water with no taste of chocolate) and a very poor choice of fruit and herbal tea. Ingridients of tea not availible. Poor choice of cereal. No grains, dry fruit (except grapes), no omlette service (standard in Austria and Germany at 4* hotels). Poor local food. "Rösti" was not crispy, only fat and warm instead of hot. No Leberkäs, no mustard. Poor choice of ham and saussage.

The hotel was nice and centrally located. Great breakfast buffet and nice facilities. Booked two rooms here to bookend our Austrian ski trip. For the 1st two night stay, we were arriving tired from an overnight flight. So, we booked an early check in as we would be arriving around noon. However, one of the rooms wasn't ready until almost 14:00. What's the point of charging an early check-in fee to not be able to check-in early? On the return trip 2 night stay, we discovered that the two rooms we booked together, months in advance, weren't together,. In fact, not even on the same floor. Again what's the point of booking rooms together in advance if the hotel isn't going to put them together? The rooms were comfortable but super hot. On second stay, I had heat off and window open but still too hot in room for comfortable sleep.

We enjoyed our stay at the Novotel. It is about 5 minutes from metro. The rooms were large and clean. The staff was all very friendly and helpful. We will definitely stay here again if we visit Munich.