Novotel Munich City Hotel 4 stars

In my perception poor service standard. minibar content to be picked up at the restaurant. As much as you can take - beneath luggage and business bags. As far as I have in mind three different dishes at the restaurant. Three type of pizza differenciated by the topping. Poor experience with italian style. Very dry - was eatable with support of 1 mass beer.

Room was clean, but the bathroom is a little too small, you don’t have enough for all your stuff. Breakfast is very good! Very good handling with COVID-19! Spa area is also nice! And the employees are very friendly!

Location , swimming pool , fitness center, very good . The room was small. Breakfast was very good but expensive

welcoming staff clean room very relaxing atmosphere, very happy about the enforcement of the COVID rules makes me feel comfortable and safe

Great stay and great service People at desk have been extremely helpful on all occasion

Pool is too short for swimming but overall a good stay and fast checkout (drop out card box)

The rooms were clean and good. the toilet was in another room without sink which is a bit unhygienic. The fire alarm went off apaprently on the 2nd floor. but on the other floors one didnt hear anything. we were lucky to have stepped out and noticed the elevators not working and walked down. and when someone opened the door to the 2nd floor we then only heard an alarm. i am not sure what happened but surely that isnt according to norms for safety! A response from the hotel is welcome and warranted.

Team was super friendly , location was great , I definitely recommend it

The condition of the rooms is very poor. There is only little space for storing clothes. The space is okay if you travel alone, but for up to 4 people, there is far too little storage. Also Hooks are missing. There are two hooks in the room (and a reck for towels). Several services are not availible - without advanced information. A bistro (not restaurant!) opend on July, 27th. It was impossible to get a cocktail or longdrink. They hade no ice. Which would have been easy to change, as there is a garage 200 meters away, selling ice cubes and crushed ice for low prices. There were problems in all rooms we had (4 in total) In room 1 there was no aircondition working, could not be fixed on the next day (no information given - had to go and ask) In room 2 there was no bed (and no housekeeping at 5 pm!) prepared for a child and the safe was closed In room 3 the fridge was dirty (sticky) and not cooling. In room 4 (which we kept) the water boiler was broken, the handle of the shower door was not was not safe and the speakers were not working. On the next day, after asking again to get everything fixed in the room, we got a new boiler and the handle was fixed. Spearkers were not working for another 2 days, then we left. We were not offered any discount (except 2 free non alcoholic drinks we did not consume). For one day we had breakfast in the hotel. Which was a bad choice. Eggs were cold, no bread, no whole wheat, no fresh vegetables, no omlettes, terrible coffee (bitter, does not taste like coffee), hot chocolate disgusting (sugered water with no taste of chocolate) and a very poor choice of fruit and herbal tea. Ingridients of tea not availible. Poor choice of cereal. No grains, dry fruit (except grapes), no omlette service (standard in Austria and Germany at 4* hotels). Poor local food. "Rösti" was not crispy, only fat and warm instead of hot. No Leberkäs, no mustard. Poor choice of ham and saussage.

The hotel was nice and centrally located. Great breakfast buffet and nice facilities. Booked two rooms here to bookend our Austrian ski trip. For the 1st two night stay, we were arriving tired from an overnight flight. So, we booked an early check in as we would be arriving around noon. However, one of the rooms wasn't ready until almost 14:00. What's the point of charging an early check-in fee to not be able to check-in early? On the return trip 2 night stay, we discovered that the two rooms we booked together, months in advance, weren't together,. In fact, not even on the same floor. Again what's the point of booking rooms together in advance if the hotel isn't going to put them together? The rooms were comfortable but super hot. On second stay, I had heat off and window open but still too hot in room for comfortable sleep.

We enjoyed our stay at the Novotel. It is about 5 minutes from metro. The rooms were large and clean. The staff was all very friendly and helpful. We will definitely stay here again if we visit Munich.

Very nice hotel and spacy room. The hotel location is not right in the center, but in walking distance. Spa only has only one sauna (for men and women each), an additional steam sauna or the like would be great.

This hotel has the right offers for its price: nice and modern rooms, bar and restaurant offering, and room for relaxation. The hotel is well connected for public transportation in the city and is next to a shopping mall with plenty of food offers.

I recently spent a few days here with my husband and two children. Firstly, the location is excellent. It's a few minutes walk from the Sbahn and then only a couple of stops to Marienplatz. There are also some very good restaurants within walking distance if you don't feel like heading back into the centre. Secondly, the hotel itself is very nice. The rooms are a good size and housekeeping knocked in every morning to check if we needed anything. The pool is small but we were the only ones in it before breakfast every morning. And finally breakfast..excellent! The staff at breakfast were so welcoming and the buffet has everything you could possibly need. It was always busy but we never had to wait long for a table. The only negative thing I would say is that the bar prices are quite high. A glass of wine was over €8 which for Germany is expensive. I would definitely recommend this hotel and look forward to staying here on our next visit.

Stayed 4 days over Xmas with the family. Very good service, very good breakfast and also very good food at the restaurant for dinner. Nice indoor pool and spa and good location. Rooms kind of small though for a family of 4 squeezing in and the small double beds of novotels are good when travelling alone on business but kind of narrow for a good sleep for two