Novotel Munich City Hotel 4 stars

Customer review rating 4.5/5 9,966 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Munich City
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • An ALLSAFE certified hotel

  • Centrally located in Munich, with good access to public transport & airport

  • THE FLAVE restaurant with international cuisine and snacks

  • New Women are Magnifique with pool and sauna

  • Separate conference center with the "GREAT Meetings" by Novotel overall design

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchangePaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Munich City

Hochstrasse 11
Bayern
81669
munich
germany

Tel: +4989661070

Fax: (+49)89/66107999

Check-in from 15h00

Check out up to 12h00

  • BUS 17 :  BUS 17 AM GASTEIG

  • S1-S8 :  S1-S8 ROSENHEIMERPLATZ

  • TRAM 16 :  TRAM 16 AM GASTEIG

  • By plane

    MUC F.J. STRAUSS At 36km / 22.37 miles

  • By train

    HAUPTBANHOF At 5km / 3 miles

  • By train

    MUNICH/MUENCHEN At 5km / 3.11 miles

  • By train

    OSTBAHNHOF At 1.5km / 0.93 miles

GPS :48.129516, 11.58865

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard room with 1 double bed and sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Business Room with 1 Double Bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Executive Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Classic Room with 1 Double Bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

MyRoom by Anne: Fernweh

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

MyRoom by Yvonne: A natural escape and fascination with the forest

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

THE FLAVE

Type of cuisine: International

In THE FLAVE restaurant, everything revolves around the Munich food market! Every day we offer a varied and fresh selection to choose from. Whether you fancy a snack or something heartier, bread rolls are a satisfying treat at any time.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE FLAVE

Non contractual photo

Take a break at THE FLAVE restaurant, which is open daily until 1:00am, or while away the evening with a drink. Don't forget to try our range of delicious tapas to keep hunger at bay.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 230

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Novotel Munich City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,966 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,354 reviews

Great hotel close to the centre

Customer review rating 4.5/5

Cristina Families - 11/10/2020 Confirmed reviews ALL

Overall we had a good time even with corona restrictions. The best of the the hotel was the staff and location. Food was good too. We would have liked the room to be bigger as we travelled with our kids and we had no place to leave our clothes. Missed also more amenities, we only had hand soap and shower gel. Although it was only possible to use the wellness area one hour per day, kids loved the pool.

Dear Ms. G., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you & your family really enjoyed your stay with us and the food in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Well located

Customer review rating 4.5/5

Anonymous Families - 10/10/2020 Confirmed reviews ALL

Nice hotel in an even nicer area.

Dear Ms. E., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

empty hotel - due to missing service and - I suppose -tremedous cost saving measures

Customer review rating 4.5/5

Armin W. Business - 01/10/2020 Confirmed reviews ALL

In my perception poor service standard. minibar content to be picked up at the restaurant. As much as you can take - beneath luggage and business bags. As far as I have in mind three different dishes at the restaurant. Three type of pizza differenciated by the topping. Poor experience with italian style. Very dry - was eatable with support of 1 mass beer.

Dear Mr. Weissmüller, Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City. We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please allow me also to explain: The Bavarian Infection Act and the corresponding requirements force us to apply various restrictions. But during the pandemic, the safety of our guests and employees comes first. I ask for your understanding. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Nice Hotel

Customer review rating 4.5/5

Michelle K. Couples - 30/09/2020 Confirmed reviews ALL

Room was clean, but the bathroom is a little too small, you don’t have enough for all your stuff. Breakfast is very good! Very good handling with COVID-19! Spa area is also nice! And the employees are very friendly!

Dear Ms. K., Thank you for staying with us at Novotel München City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the great remarks especially on the breakfast and the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Good location

Customer review rating 4.5/5

Robert Families - 25/09/2020 Confirmed reviews ALL

Location , swimming pool , fitness center, very good . The room was small. Breakfast was very good but expensive

Dear Mr. M., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

thoughroly enjoyed the hotel last time i was in a novootel in europe was 2003

Customer review rating 4.5/5

Brent S. Solo - 23/09/2020 Confirmed reviews ALL

welcoming staff clean room very relaxing atmosphere, very happy about the enforcement of the COVID rules makes me feel comfortable and safe

Dear Mr. s., Welcome back! Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Great service all around

Customer review rating 4.5/5

Ludo Business - 20/09/2020 Confirmed reviews ALL

Great stay and great service People at desk have been extremely helpful on all occasion

Dear Mr. G., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Novotel München City, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Good

Customer review rating 4.5/5

Anonymous Business - 17/09/2020 Confirmed reviews ALL

Pool is too short for swimming but overall a good stay and fast checkout (drop out card box)

Dear Ms. A., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Good location. Could do better with driving in to drop off pick up guests.. than blocking driveway.

Customer review rating 4.5/5

Rs Families - 15/09/2020 Confirmed reviews ALL

The rooms were clean and good. the toilet was in another room without sink which is a bit unhygienic. The fire alarm went off apaprently on the 2nd floor. but on the other floors one didnt hear anything. we were lucky to have stepped out and noticed the elevators not working and walked down. and when someone opened the door to the 2nd floor we then only heard an alarm. i am not sure what happened but surely that isnt according to norms for safety! A response from the hotel is welcome and warranted.

Dear Mr S., Thank you very much for your feedback during your stay in our hotel. We are very sorry that you were not completely satisfied with our service. Of course, we will bring any necessary equipment to your room. We have already consulted with the responsible department manager and will instruct our staff. We apologise very much. With regard to the false alarm, I would like to inform you that our hotel has only been brought up to the latest technical standard this year. As our hotel has various fire compartments, immediately affected locations are automatically evacuated. All other areas are evacuated only by the fire brigade. At no time was there any danger for you, our guests or our employees. We very much regret the disturbance and are very pleased that all technical facilities worked smoothly. I would like to take this opportunity to apologise once again for the inconvenience and look forward to seeing you again at your next stay in our hotel. With kind regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Amazing greenfly team , great location

Customer review rating 4.5/5

Nirmeen Couples - 11/09/2020 Confirmed reviews ALL

Team was super friendly , location was great , I definitely recommend it

Dear Ms. L., Thank you for staying with us at Novotel München City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Good stay. Well located, excelnt room

Customer review rating 4.5/5

Ivalu T. C. Families - 07/09/2020 Confirmed reviews ALL

Very good!! Very helpfull and nice employees. Excellent room. Fair prices. Well located. The breakfast ist a little expensive, thou. The elevators are a little slow. And one was defective and was no sign at the floors doors so took a while to realize that was taking longer than usual. But other than that we sure will consider coming back to it. Thank you!

Dear Ms. C., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Comfort and great location

Customer review rating 4.5/5

Nicola B. Business - 07/09/2020 Confirmed reviews ALL

The Hotel is very comfortable and the location is a real added value

Dear Mr. B., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Well located, in good condition, a very good and relaxing stay

Customer review rating 4.5/5

Andrew B. Couples - 05/09/2020 Confirmed reviews ALL

Well located, in good condition, a very good and relaxing stay

Dear Mr. B., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the organisation at breakfast and reception. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Excellent Welcome

Customer review rating 4.5/5

Tim Families - 23/08/2020 Confirmed reviews ALL

The Reception personnel made a great effort to make us feel welcome and comfortable during our stay

Dear Mr. W., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Novotel München City, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the reception staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Very pricy

Customer review rating 4.5/5

Ramya Solo - 18/08/2020 Confirmed reviews ALL

They were very pricy. At first I thought it is because of the gym and pool amenities. However, their gym is way below average with just a few cardio machines, some of which didn't work. There was restricted access to the pool due to covid. So I really didn't understand why they were so expensive as compared other hotels in the same locations and similar room types.

Dear Ms. G., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City. We regret that your experience with our hotel and the value did not completely meet your expectations; please allow us to express our sincerest apologies. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Well located and staff open to dialogue

Customer review rating 4.5/5

B. Families - 17/08/2020 Confirmed reviews ALL

Hello, good experience with serious measures taken with respect to Covid. Maybe the cultural bias: at the check-in, a gentleman (Norbert was his name) "was talking very loudly" and everybody in the hall was hearing the featurs of our booking and stay" (upon arriving, this doe not set the scene in a very welcoming way). Very smooth check-out with Romain.

Dear Mr. B., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regardding the check-in. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Fine stay but breakfast service had some concerns

Customer review rating 4.5/5

David R. Families - 10/08/2020 Confirmed reviews ALL

Overall things were good. Staff was nice and helpful. The only thing that was a bit weird was the logistics and Healy and safety surrounding breakfast. Gloves are a good idea generally. However, the general public do not not know how to properly handle removal and disposal of gloves. In fact, most people were re-using gloves after eating. The entire time the gloves were sat right next to them on the table. This completely defeats the protection from the gloves or face masks. To combat this of course the hotel would have to have more gloves which im sure is an expense but a small one overall. Also you would need a table at the end of the buffet with signage demonstrating how to remove the gloves and and dispose of them in the bin that would be right there. Pleas consider this and raise it to your corporate office as a proposed change and new standard. Thank you!

Dear Mr. R., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the breakfast service. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

DIspaointing

Customer review rating 4.5/5

Lucian R. Couples - 09/08/2020 Confirmed reviews ALL

No cleaning was done in 4 days. No towels change, no trash taking out. Dissapointing

Dear Mr. R., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City. At Novotel, we strive to provide a very good service experience for every customer; therefore your feedback is very important to us. We regret that your experience with the house-keeping and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Value for your Money.

Customer review rating 4.5/5

Liezelle Families - 09/08/2020 Confirmed reviews ALL

We had a fantastic stay,the hotel is conveniently located, well maintained ,with a modern vibes and most especially its clean with professional and friendly receptionist. Breakfast is fantastic & parking is a plus, me and the kids enjoyed the pool and sauna.Will be looking forward to our next stay.

Dear Mr. A., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l
Customer review rating 4.5/5

Ana R. (. Business - 07/08/2020 Confirmed reviews ALL

I did´t like the housekeeping. The policy about housekeeping regarding Covid19 is very strange and unpleasant. I was 2 weeks in the hotel and I had to ask for housekeeping twice to get it done once. I didn't get the bed cleaned during my entire stay. I think you have to think over this process, unless for long stay like 11 nights. It is very unpleasant to have completely filled dustbins in the bedroom for a couple of days especially with the masks inside.

Dear Ms. R., I would like to offer my sincere apologies for the problems regarding the house-keeping. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Novotel München City. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

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