Novotel Munich City 4 stars

Customer review rating (ALL Rating) 4.6/5 4,181 reviews

Best price
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Novotel Munich City - Image 1
Novotel Munich City - Image 2
Novotel Munich City - Image 3
Novotel Munich City - Image 4
Hochstrasse 11, Bayern, 81669 MUNICH, Germany

Description

Hotel extras

  • Young, motivated and dynamic hotel team

  • Centrally located and ideal connection to public transport and airport

  • THE FLAVE restaurant featuring international cuisine and snacks

  • Spacious wellness area with pool and sauna (4 to 11 p.m.)

  • Conference center: GREAT Meetings concept by Novotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Premium Family Room

Photo out of - Premium Family Room

The modern 25m² family room offers a comfortable double bed (160 × 200 cm) and a flexible daybed for sleeping or relaxing. Includes a Nespresso machine, free WIFI, 55" TV, air conditioning, tea making facilities and mineral water.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
  • Views: City View
See availabilities

Experience exclusive sleeping comfort in this room featuring a double bed (160x200 cm), free WIFI, TV, coffee and tea, and air-conditioning. An extra cot is available on request.

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy first-class comfort in our standard family room featuring a double bed (160x200 cm), sofa, TV, free WIFI, tea/coffee making facilities and air-conditioning. An extra cot is available on request.

Max. number of persons
4
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Working and being comfortable - that is the motto for this room featuring a comfortable double bed (160 × 200 cm), a desk, free minibar, Nespresso machine, TV, and free WIFI. An extra kid's bed is available on request.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The spacious XL executive room features a luxurious double bed (160x200 cm), minibar, premium WIFI, desk, TV, sofa, Nespresso machine, bathrobe and air conditioning. An extra cot is available on request.

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Espresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The room with two single beds (100x200 cm) is perfect for friends or colleagues and features a TV, free WIFI, tea/coffee making facilities and air-conditioning. An extra cot is available on request.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Superior Suite with a view of Munich

Photo out of - Superior Suite with a view of Munich

An unforgettable experience! Our suite includes a bedroom and living space, complementary mini-bar and premium WIFI, Nespresso machine in the room, bathrobe, safe, and A/C - for a perfect stay. Bed size 1.80 × 2.00 m.

Max. number of persons
2
Area
From 70 m² / 753 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Munich City

Hochstrasse 11, Bayern
81669 MUNICH
Germany

GPS:48.129516, 11.58865

Telephone
Fax +49 89 66107999
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 378 rooms
  • 8 rooms for people with reduced mobility
  • 4 connecting rooms
  • 5 floors

Languages spoken at the hotel

  • Arabic
  • Brazilian
  • German
  • English
  • Spanish
  • French
  • Indonesian
  • Italian
  • Dutch
  • Portuguese
  • Russian
  • Turkish
  • Vietnamese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

8 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Board games available
  • Indoor playground for children
  • Play area
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Indoor Pool

  • Covered
  • On site

Gym

  • On site
  • Sauna room

Fitness center

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 130 parking spaces
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 26.00 € 26 EUR Per day

Services & equipment

  • Stairs

Security

  • Well-lit parking

Accessibility

  • Elevators
  • Accessible parking

THE FLAVE

Photo out of - THE FLAVE

At THE FLAVE, everything revolves around Munichs Viktualienmarkt. Every day, we can offer you a varied and fresh market selection. From light, tasty snacks to hearty, filling meals.

Cooking style
International
Capacity
80
Accessibility
Accessible service
Hochstrasse 11, Bayern, 81669 Munich, Germany
Telephone +49 89 661070

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Accommodate food

  • Children menu

At THE FLAVE, everything revolves around Munichs Viktualienmarkt. Every day, we can offer you a varied and fresh market selection. From light, tasty snacks to hearty, filling meals.

Take a break at THE FLAVE restaurant, which is open daily until 1:00am, or while away the evening with a drink. Don't forget to try our range of delicious tapas to keep hunger at bay.

Start your day right with our first-class breakfast buffet offering a variety of delights, including freshly prepared egg dishes and barista-quality coffee.

For young people under 16 years of age, the pool area is open until 8 p.m. On Mondays, the pool is only open from 12:00 p.m. due to weekly cleaning work.

Open around the clock

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,181 reviews

Customer review rating 3.5/5

Ahmed A. Families - Confirmed reviews ALL

Dear Mr A., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your review, the praise for the location and the staff, and also for your critique regarding the room layout and facilities. Please accept my apologies for the inconveniences you had to deal with. With regard to the air conditioning, please allow me to point out that the system was switched to heating from October onwards. You can cool the room by opening the window. As regards the pillows, I would like to point out that our guests can request different types of pillows at any time via our digital guest system (QR code available in all rooms) or directly at reception. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Francis L. Business - Confirmed reviews ALL

Dear Mr L., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room’s location near the spa area in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 1.0/5

Leila C. Business - Confirmed reviews ALL

Dear Mrs. C., Thank you for taking the time to share your feedback and, above all, for your loyalty to the Novotel München City over the years. Knowing that you have stayed with us on several occasions for your business trips makes your comments particularly important to me. I am pleased to hear that you have generally enjoyed your previous stays with us. At the same time, I am sorry that your most recent experience did not fully meet your expectations, especially regarding the room and the rate you paid. Your stay coincided with EXPO REAL, one of Munich's largest international trade fairs. During major citywide events, hotel demand across Munich is exceptionally high, which unfortunately results in significantly higher room rates than during regular periods. I understand that the difference compared to your usual company rate may have come as a surprise. As is common practice in destinations worldwide during peak-demand periods, some contracted corporate rates are no longer available once the allocated inventory has been booked. Having reviewed your reservation history, I noticed that the room category itself was consistent with your previous stays. However, this time your booking was for a room with separate beds, most likely due to the exceptionally high occupancy levels in the hotel during the exhibition period. May I also take the opportunity to ask whether you have already seen our newer rooms in the recently built wing of the hotel? Many guests particularly appreciate the more modern design and additional comfort of our Premium rooms. You can find impressions of these rooms on our website: https://www.novotel-munich.com. I believe this room type may be more in line with your preferences for future stays. Mrs. C., I sincerely hope that this experience will not deter you from visiting us again. We would be delighted to welcome you back and provide you with the comfortable stay you have come to expect from us over the years. Thank you once again for your feedback and continued trust. Kind regards, Rafael D. Fröhlich General Manager Novotel München City

Customer review rating 4.0/5

Davide G. Business - Confirmed reviews ALL

Dear Mr G., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the praise for our services, the cleanliness and the pool, and also for your critique regarding the room size. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences and disappointments you had to deal with. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you more satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Barbara F. Couples - Confirmed reviews ALL

Dear Ms F., We very much appreciate your comments regarding your stay at the Novotel München City. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remarks on the location and the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager

Dear Mr A., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your review, the praise for the location and the staff, and also for your critique regarding the room layout and facilities. Please accept my apologies for the inconveniences you had to deal with. With regard to the air conditioning, please allow me to point out that the system was switched to heating from October onwards. You can cool the room by opening the window. As regards the pillows, I would like to point out that our guests can request different types of pillows at any time via our digital guest system (QR code available in all rooms) or directly at reception. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Francis L. Business - Confirmed reviews ALL

Although the hotel was fully booked, I could immediately check on arrival, allowing me to be in time at the meeting dinner on Karlstrasse. Great welcome. I had requested a room at wellness level when booking months ago, which I did get (the hotel is now so big ...), thank you! Renovated room: three comments = there is no longer any table for working (ok, I did not need it this time); there is no longer a minibar (one large bottle of water and the coffee/tea machine); the glass door does not stay open but closes by itself.

Dear Mr L., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room’s location near the spa area in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 1.0/5

Leila C. Business - Confirmed reviews ALL

I've stayed at Novotel Munich Center I believe at least 5 times for business with my company. I must say I cannot complain about the experience so far. This time I had to book my stay kind of last minute, paid an expensive fair (300 euros), without breakfast... The room I stayed was really not great.

Dear Mrs. C., Thank you for taking the time to share your feedback and, above all, for your loyalty to the Novotel München City over the years. Knowing that you have stayed with us on several occasions for your business trips makes your comments particularly important to me. I am pleased to hear that you have generally enjoyed your previous stays with us. At the same time, I am sorry that your most recent experience did not fully meet your expectations, especially regarding the room and the rate you paid. Your stay coincided with EXPO REAL, one of Munich's largest international trade fairs. During major citywide events, hotel demand across Munich is exceptionally high, which unfortunately results in significantly higher room rates than during regular periods. I understand that the difference compared to your usual company rate may have come as a surprise. As is common practice in destinations worldwide during peak-demand periods, some contracted corporate rates are no longer available once the allocated inventory has been booked. Having reviewed your reservation history, I noticed that the room category itself was consistent with your previous stays. However, this time your booking was for a room with separate beds, most likely due to the exceptionally high occupancy levels in the hotel during the exhibition period. May I also take the opportunity to ask whether you have already seen our newer rooms in the recently built wing of the hotel? Many guests particularly appreciate the more modern design and additional comfort of our Premium rooms. You can find impressions of these rooms on our website: https://www.novotel-munich.com. I believe this room type may be more in line with your preferences for future stays. Mrs. C., I sincerely hope that this experience will not deter you from visiting us again. We would be delighted to welcome you back and provide you with the comfortable stay you have come to expect from us over the years. Thank you once again for your feedback and continued trust. Kind regards, Rafael D. Fröhlich General Manager Novotel München City

Customer review rating 4.0/5

Davide G. Business - Confirmed reviews ALL

Nice hotel, clean, good service, however the premium rooms in the new area at 6th floor are very small and with the roof cutting part of the ceiling and of the open space, not worth of the mentioned category.

Dear Mr G., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the praise for our services, the cleanliness and the pool, and also for your critique regarding the room size. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences and disappointments you had to deal with. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you more satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Barbara F. Couples - Confirmed reviews ALL

Lovely hotel with a great location. Staff are friendly and knowledgeable.

Dear Ms F., We very much appreciate your comments regarding your stay at the Novotel München City. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remarks on the location and the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Peter P. Couples - Confirmed reviews ALL

Good location, comfortable stay

Dear Mr P., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly in all categories and are delighted that you really enjoyed your stay with us and the location and the comfort in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Honesto S. Business - Confirmed reviews ALL

Approachable staff

Dear Mr S., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again here in Munich. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

John T. Families - Confirmed reviews ALL

We arrived at the hotel after quite a long and arduous journey. The staff greeted us with empathy and their focus on the customers experience was outstanding.

Dear Mr T., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again here in Munich. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 2.5/5

Amit K. Business - Confirmed reviews ALL

Room was reachable only thru restaurant

Dear Mr K., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City. We regret that your stay at our hotel, our service, and—in particular—the location of the room and its amenities did not meet your expectations; please allow us to express our sincerest apologies. Please note that the amenities provided in the room depend on the specific category booked. Perhaps you'd like to try a different room category during your next stay, one that offers more comfort. I'd be happy to bring up your comments regarding the breakfast options internally. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

Ovadia S. Families - Confirmed reviews ALL

Excellent service

Dear Mr S., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again here in Munich. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Kelly C. Business - Confirmed reviews ALL

Solid stay. Comfortable room and easy access to old town area.

Dear Mr C., We very much appreciate your comments regarding your stay at the Novotel München City. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remarks on the room and the location. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

Timothy B. Couples - Confirmed reviews ALL

My wife and I arrived early on the morning of our stay. We were welcomed by Benjamin who was very enthusiastic and welcoming towards us. He made our arrival and welcome to the hotel first class. Novotel should make him the Country Manager!

Dear Mr B., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again here in Munich. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 3.5/5

Vaughn R. Couples - Confirmed reviews ALL

Good location with trams a ubarn. Would stay again

Dear Mr R., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I'm very pleased that you gave us good ratings in many categories, and I'm especially glad that you enjoyed your stay with us—particularly the location, which offers good access to public transportation. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.0/5

Kweku B. Business - Confirmed reviews ALL

Well located and very convenient to my places of interest

Dear Mr B., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly in all categories and are delighted that you really enjoyed your stay with us and the location in particular. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.0/5

Robert J. Couples - Confirmed reviews ALL

We were satisfied with our first stay in Munich. Room was well sized, but lacked shelving or drawers to store clothing. Bed was ok but not great. Breakfast was excellent. We were a little underwealmed but perhaps because we've been used to Mecure level of hotels.

Dear Mr J., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the praise for our breakfast, and also for your critique regarding the room facilities. I'm very sorry that we didn't meet your expectations here. Please accept my apologies for the inconveniences and disappointments you had to deal with. We really appreciate your positive words and good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 3.5/5

Robert K. Solo - Confirmed reviews ALL

very nice, no issues, very expensive

Dear Mr K., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. We're very pleased with the high marks for our breakfast and the satisfied summary. Regarding the room rates allow me to explain that we have a flexible rate system as do almost all other hotels in Munich. You probably already know this from air travel, where ticket prices fluctuate greatly. In addition to the date of the trip and possible special occasions (Oktoberfest!), the occupancy rate of the hotel itself and the duration of the planned stay also play a role here. This is the only way we can operate economically and offer favourable terms at other times. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

Ann G. Couples - Confirmed reviews ALL

Breakfast was amazing. Staff was awesome

Dear Ms G., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our location, the cleanliness and the breakfast. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

Faith S. Couples - Confirmed reviews ALL

We found delicious restaurants nearby, enjoyed the sauna and could walk easily to the old town area.

Dear Ms S., We very much appreciate your comments regarding your stay at the Novotel München City. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remarks on our location and the sauna. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

Nathan W. Friends - Confirmed reviews ALL

Great

Dear Mr W., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

Brianna C. Friends - Confirmed reviews ALL

We stayed at the Novotel during Oktoberfest 2026. Not only did the employees assist with every need, they also never made us feel annoying or bothersome. The lobby bar was also wonderful. I surprised about how inexpensive the drinks and food were for the quality. All in all, I will recommend this hotel to any friends or family staying in Munich. Thank you for a wonderful stay!

Dear Ms C., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our bar. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager

Other web-users rate our hotel

  • 2,007 reviews 9.2/10 Location
  • 2,336 reviews 6.9/10 Room
  • 2,182 reviews 9/10 Service
  • 66 reviews 3.9/10 WiFi
  • 1,503 reviews 9.1/10 Breakfast
  • 865 reviews 8.5/10 Cleanliness
  • 524 reviews 8.5/10 Vibe
  • 514 reviews 6.2/10 Pool

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