Novotel Munich City 4 stars

Customer review rating (ALL Rating) 4.6/5 3,964 reviews

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Novotel Munich City - Image 1
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Hochstrasse 11, Bayern, 81669 MUNICH, Germany

Description

Hotel extras

  • Young, motivated and dynamic hotel team

  • Centrally located and ideal connection to public transport and airport

  • THE FLAVE restaurant featuring international cuisine and snacks

  • Spacious wellness area with pool and sauna (4 to 11 p.m.)

  • Conference center: GREAT Meetings concept by Novotel

Our accommodation(s)

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Room 1

Hotel location

Novotel Munich City

Hochstrasse 11, Bayern
81669 MUNICH
Germany

GPS:48.129516, 11.58865

Telephone
Fax +49 89 66107999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE

At THE FLAVE, everything revolves around Munichs Viktualienmarkt. Every day, we can offer you a varied and fresh market selection. From light, tasty snacks to hearty, filling meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,964 reviews

Customer review rating 2.5/5

Kashani E. Business - Confirmed reviews ALL

Dear Ms E., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City. We regret that the room layout, the faclities and the temperature did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Regarding the air conditioning, please allow me to note that it only allows for a certain range of individual adjustments. In general, our system is set to a maximum difference of 7°C from the outside temperature (DIN EN 16798), in accordance with the recommendations of the German Federal Environment Agency, to avoid negative effects on our guests’ health. Unfortunately, when outside temperatures are unusually high, the system reaches its limits. In such cases, we are pleased to provide our guests with an additional fan. Perhaps you'd like to try a modern room in the section of our hotel that opened in 2023 during your next stay. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 1.0/5

Sarah B. Families - Confirmed reviews ALL

Dear Ms B., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City. We're glad you liked the lobby and breakfast area. However, we very much regret that your stay at our hotel – and in particular your room and its facilities – did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Perhaps you'd like to try a modern room in the section of our hotel that opened in 2023 during your next stay. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.0/5

Popa R. N. Business - Confirmed reviews ALL

Dear Mr R., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the praise for the comfort, the cleanliness and the breakfast, and also for your critique regarding wifi. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words and good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

Cindy P. Families - Confirmed reviews ALL

Dear Ms P., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed the location and the room. My team and I are looking forward to welcoming you and your family back as our guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 3.5/5

Senga B. Families - Confirmed reviews ALL

Dear S. B. Thank you for sharing your feedback. I am very sorry that your recent stay did not meet the expectations created by your previous visit. I understand your disappointment regarding our swimming pool policy. The restriction for children and teenagers after 8:00 p.m. has been in place since spring 2025 and is clearly communicated on our website. As a family-friendly hotel, we welcome guests of all ages; however, we also need to balance the expectations of families with those of couples and individual travellers seeking a quieter wellness environment in the evening. While we appreciate that this policy may not suit every guest, it was introduced following considerable feedback and has been well received overall. I would also like to address the animal you observed in our bar area. We took this matter very seriously and immediately arranged for an inspection by our professional pest control partner. It was confirmed that the animal was a mouse rather than a rat and that this was an isolated incident. Regular inspections and preventive measures are in place throughout the hotel, and all recent checks have been without findings. That said, I am sorry that you felt our team did not take the situation seriously enough. While the correct procedures were followed behind the scenes, we will use your feedback as an opportunity to further reinforce the importance of clear and empathetic communication in such situations. Although I regret that your stay was overshadowed by these concerns, I hope you will consider giving us another opportunity in the future. We would be delighted to welcome you and your family back to Munich. Kind regards, Rafael D. Fröhlich Deputy Manager Novotel München City

Other web-users rate our hotel

  • 2,019 reviews 9.2/10 Location
  • 2,408 reviews 6.7/10 Room
  • 2,171 reviews 9/10 Service
  • 68 reviews 4.6/10 WiFi
  • 1,557 reviews 9.2/10 Breakfast
  • 901 reviews 8.1/10 Cleanliness
  • 537 reviews 8.6/10 Vibe
  • 537 reviews 5.8/10 Pool

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