Novotel Munich City 4 stars

Customer review rating (ALL Rating) 4.6/5 3,706 reviews

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Hochstrasse 11, Bayern, 81669 MUNICH, Germany

Description

Hotel extras

  • Young, motivated and dynamic hotel team

  • Centrally located and ideal connection to public transport and airport

  • THE FLAVE restaurant featuring international cuisine and snacks

  • Spacious wellness area with pool and sauna (4 to 11 p.m.)

  • Conference center: GREAT Meetings concept by Novotel

Our accommodation(s)

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Hotel location

Novotel Munich City

Hochstrasse 11, Bayern
81669 MUNICH
Germany

GPS:48.129516, 11.58865

Telephone
Fax +49 89 66107999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE

At THE FLAVE, everything revolves around Munichs Viktualienmarkt. Every day, we can offer you a varied and fresh market selection. From light, tasty snacks to hearty, filling meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,706 reviews

TripAdvisor Rating  4.1/5  3,570 reviews

Certificate of excellence 2025

Customer review rating 1.5/5

Alexis R. Friends - Confirmed reviews ALL

We were located all the way in the back of the hotel so the WIFI never worked. None of the soap was filled and was never checked during clean up. We came back one day at 4 pm and they still had not cleaned our room. The blanket on the bed was so think and cold. Would likely not stay again

Dear A. R., I would like to offer my sincere apologies for the problems regarding your room and housekeeping. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences like yours are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. In addition, I am very sorry that the duvet was not comfortable for you. I definitely do appreciate the fact that you took the time to review your stay at Novotel München City. Now I would like to ask you to give us another chance. I very much hope that on your next visit our hotel and our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Yasmin P. Business - Confirmed reviews ALL

Great breakfast with a large variety and very well located in Munich.

Dear Ms P., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in all categories and are delighted that you really enjoyed your stay with us and the location and the breakfast in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

Maria S. Friends - Confirmed reviews ALL

Everything was great, clean room, fantastic breakfast.

Dear Maria S., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in every category and the great remarks on the breakfast. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 2.0/5

Hope F. Families - Confirmed reviews ALL

Generally our stay was nice, the room was lovely and comfortable. Unfortunately on our last night we had a man enter our room at 1am. This was terrifying, but made more terrifying as we have 2 little girls. He told us reception had given him that room key and we confirmed with them that it had been them and it was a mistake however no one was able to go back to sleep. It has also changed how we behave on our holiday with us now stacking our bags in-front of the door to be able to sleep. Unfortunately Munich was our first European stop with 5 more weeks of travel to worry through. Please do everything possible to make sure this mistake is not repeated so others don’t have the same experience on their holidays.

Customer review rating 1.0/5

Christopher M. Families - Confirmed reviews ALL

The location of the Novotel City Center is fine, but theres dozens of other hotels, and Novotels not standing out... the room was terribly designed, the service mediocre and the food was double the cost of every cafe just metres away. It was an ok stay, but wont stay at this hotel next time in Munich.

Dear Mr M., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager

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Other web-users rate our hotel

  • 2,033 reviews 9.1/10 Location
  • 2,448 reviews 6.7/10 Room
  • 2,195 reviews 8.9/10 Service
  • 86 reviews 4.4/10 WiFi
  • 1,613 reviews 9/10 Breakfast
  • 921 reviews 8/10 Cleanliness
  • 582 reviews 4.9/10 Pool
  • 561 reviews 4.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.