Novotel Munich City Hotel 4 stars

We really enjoyed staying in this hotel. Local team was very friendly and supportive during our whole stay! Best regards the team!

staff very friendly

friendly and helpful staff, unfortunately corona restricted

The staff is very friendly. The night was quiet , no noise from outside, so that I slept very well. I enjoyed the coffee machine and the breakfast was tasty.

Great Location , Helpful staff , amazing services and very clean hotel

From the first phone call to check on how it works to stay in a hotel during covid to our arrival greeting and finally the checkout, every person we spoke to was both professional and personal. Everyone went above and beyond to make us feel truly welcome.

Your reception were very courteous, helpful and lively all the time when I see them. They extend their help in any way they could to make our stay a welcoming and pleasant one. Well done and keep it up. Badrul

It was a wonderful stay as usual with excellent staff at the reception desk despite the difficult circumstances

it was good in general, although the pandemia conditions made things difficult for all of us most of the services were closed (sauna, swimming pool, restaurant ... ). we were 16 days in the hotel, that's why I would expect a room fee reduction your staff was correct and very helpful

This was my first hotel stay in quite some time due to the pandemic. The hotel staff were extremely friendly and gave me confidence in my stay. The hotel was super clean make hand sanitizers located at convenient points throughout the hotel well and the room was spotless. It made my stay relaxed and enjoyable. Kudos to Novotel and the staff. Thank you .

Overall we had a good time even with corona restrictions. The best of the the hotel was the staff and location. Food was good too. We would have liked the room to be bigger as we travelled with our kids and we had no place to leave our clothes. Missed also more amenities, we only had hand soap and shower gel. Although it was only possible to use the wellness area one hour per day, kids loved the pool.

The condition of the rooms is very poor. There is only little space for storing clothes. The space is okay if you travel alone, but for up to 4 people, there is far too little storage. Also Hooks are missing. There are two hooks in the room (and a reck for towels). Several services are not availible - without advanced information. A bistro (not restaurant!) opend on July, 27th. It was impossible to get a cocktail or longdrink. They hade no ice. Which would have been easy to change, as there is a garage 200 meters away, selling ice cubes and crushed ice for low prices. There were problems in all rooms we had (4 in total) In room 1 there was no aircondition working, could not be fixed on the next day (no information given - had to go and ask) In room 2 there was no bed (and no housekeeping at 5 pm!) prepared for a child and the safe was closed In room 3 the fridge was dirty (sticky) and not cooling. In room 4 (which we kept) the water boiler was broken, the handle of the shower door was not was not safe and the speakers were not working. On the next day, after asking again to get everything fixed in the room, we got a new boiler and the handle was fixed. Spearkers were not working for another 2 days, then we left. We were not offered any discount (except 2 free non alcoholic drinks we did not consume). For one day we had breakfast in the hotel. Which was a bad choice. Eggs were cold, no bread, no whole wheat, no fresh vegetables, no omlettes, terrible coffee (bitter, does not taste like coffee), hot chocolate disgusting (sugered water with no taste of chocolate) and a very poor choice of fruit and herbal tea. Ingridients of tea not availible. Poor choice of cereal. No grains, dry fruit (except grapes), no omlette service (standard in Austria and Germany at 4* hotels). Poor local food. "Rösti" was not crispy, only fat and warm instead of hot. No Leberkäs, no mustard. Poor choice of ham and saussage.

The hotel was nice and centrally located. Great breakfast buffet and nice facilities. Booked two rooms here to bookend our Austrian ski trip. For the 1st two night stay, we were arriving tired from an overnight flight. So, we booked an early check in as we would be arriving around noon. However, one of the rooms wasn't ready until almost 14:00. What's the point of charging an early check-in fee to not be able to check-in early? On the return trip 2 night stay, we discovered that the two rooms we booked together, months in advance, weren't together,. In fact, not even on the same floor. Again what's the point of booking rooms together in advance if the hotel isn't going to put them together? The rooms were comfortable but super hot. On second stay, I had heat off and window open but still too hot in room for comfortable sleep.

We enjoyed our stay at the Novotel. It is about 5 minutes from metro. The rooms were large and clean. The staff was all very friendly and helpful. We will definitely stay here again if we visit Munich.

Very nice hotel and spacy room. The hotel location is not right in the center, but in walking distance. Spa only has only one sauna (for men and women each), an additional steam sauna or the like would be great.