Novotel Munich City Hotel 4 stars

Room was clean, but the bathroom is a little too small, you don’t have enough for all your stuff. Breakfast is very good! Very good handling with COVID-19! Spa area is also nice! And the employees are very friendly!

Location , swimming pool , fitness center, very good . The room was small. Breakfast was very good but expensive

welcoming staff clean room very relaxing atmosphere, very happy about the enforcement of the COVID rules makes me feel comfortable and safe

Great stay and great service People at desk have been extremely helpful on all occasion

Pool is too short for swimming but overall a good stay and fast checkout (drop out card box)

The rooms were clean and good. the toilet was in another room without sink which is a bit unhygienic. The fire alarm went off apaprently on the 2nd floor. but on the other floors one didnt hear anything. we were lucky to have stepped out and noticed the elevators not working and walked down. and when someone opened the door to the 2nd floor we then only heard an alarm. i am not sure what happened but surely that isnt according to norms for safety! A response from the hotel is welcome and warranted.

Team was super friendly , location was great , I definitely recommend it

Very good!! Very helpfull and nice employees. Excellent room. Fair prices. Well located. The breakfast ist a little expensive, thou. The elevators are a little slow. And one was defective and was no sign at the floors doors so took a while to realize that was taking longer than usual. But other than that we sure will consider coming back to it. Thank you!

The Hotel is very comfortable and the location is a real added value

Well located, in good condition, a very good and relaxing stay

The Reception personnel made a great effort to make us feel welcome and comfortable during our stay

They were very pricy. At first I thought it is because of the gym and pool amenities. However, their gym is way below average with just a few cardio machines, some of which didn't work. There was restricted access to the pool due to covid. So I really didn't understand why they were so expensive as compared other hotels in the same locations and similar room types.

Hello, good experience with serious measures taken with respect to Covid. Maybe the cultural bias: at the check-in, a gentleman (Norbert was his name) "was talking very loudly" and everybody in the hall was hearing the featurs of our booking and stay" (upon arriving, this doe not set the scene in a very welcoming way). Very smooth check-out with Romain.

Overall things were good. Staff was nice and helpful. The only thing that was a bit weird was the logistics and Healy and safety surrounding breakfast. Gloves are a good idea generally. However, the general public do not not know how to properly handle removal and disposal of gloves. In fact, most people were re-using gloves after eating. The entire time the gloves were sat right next to them on the table. This completely defeats the protection from the gloves or face masks. To combat this of course the hotel would have to have more gloves which im sure is an expense but a small one overall. Also you would need a table at the end of the buffet with signage demonstrating how to remove the gloves and and dispose of them in the bin that would be right there. Pleas consider this and raise it to your corporate office as a proposed change and new standard. Thank you!

No cleaning was done in 4 days. No towels change, no trash taking out. Dissapointing