Novotel Munich City 4 stars

Customer review rating (ALL Rating) 4.6/5 4,160 reviews

Best price
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Novotel Munich City - Image 1
Novotel Munich City - Image 2
Novotel Munich City - Image 3
Novotel Munich City - Image 4
Hochstrasse 11, Bayern, 81669 MUNICH, Germany

Description

Hotel extras

  • Young, motivated and dynamic hotel team

  • Centrally located and ideal connection to public transport and airport

  • THE FLAVE restaurant featuring international cuisine and snacks

  • Spacious wellness area with pool and sauna (4 to 11 p.m.)

  • Conference center: GREAT Meetings concept by Novotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Premium Family Room

Photo out of - Premium Family Room

The modern 25m² family room offers a comfortable double bed (160 × 200 cm) and a flexible daybed for sleeping or relaxing. Includes a Nespresso machine, free WIFI, 55" TV, air conditioning, tea making facilities and mineral water.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
  • Views: City View
See availabilities

Experience exclusive sleeping comfort in this room featuring a double bed (160x200 cm), free WIFI, TV, coffee and tea, and air-conditioning. An extra cot is available on request.

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy first-class comfort in our standard family room featuring a double bed (160x200 cm), sofa, TV, free WIFI, tea/coffee making facilities and air-conditioning. An extra cot is available on request.

Max. number of persons
4
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Working and being comfortable - that is the motto for this room featuring a comfortable double bed (160 × 200 cm), a desk, free minibar, Nespresso machine, TV, and free WIFI. An extra kid's bed is available on request.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The spacious XL executive room features a luxurious double bed (160x200 cm), minibar, premium WIFI, desk, TV, sofa, Nespresso machine, bathrobe and air conditioning. An extra cot is available on request.

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Espresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The room with two single beds (100x200 cm) is perfect for friends or colleagues and features a TV, free WIFI, tea/coffee making facilities and air-conditioning. An extra cot is available on request.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Superior Suite with a view of Munich

Photo out of - Superior Suite with a view of Munich

An unforgettable experience! Our suite includes a bedroom and living space, complementary mini-bar and premium WIFI, Nespresso machine in the room, bathrobe, safe, and A/C - for a perfect stay. Bed size 1.80 × 2.00 m.

Max. number of persons
2
Area
From 70 m² / 753 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Munich City

Hochstrasse 11, Bayern
81669 MUNICH
Germany

GPS:48.129516, 11.58865

Telephone
Fax +49 89 66107999
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 378 rooms
  • 8 rooms for people with reduced mobility
  • 4 connecting rooms
  • 5 floors

Languages spoken at the hotel

  • Arabic
  • Brazilian
  • German
  • English
  • Spanish
  • French
  • Indonesian
  • Italian
  • Dutch
  • Portuguese
  • Russian
  • Turkish
  • Vietnamese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

8 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Board games available
  • Indoor playground for children
  • Play area
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Indoor Pool

  • Covered
  • On site

Gym

  • On site
  • Sauna room

Fitness center

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 130 parking spaces
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 26.00 € 26 EUR Per day

Services & equipment

  • Stairs

Security

  • Well-lit parking

Accessibility

  • Elevators
  • Accessible parking

THE FLAVE

Photo out of - THE FLAVE

At THE FLAVE, everything revolves around Munichs Viktualienmarkt. Every day, we can offer you a varied and fresh market selection. From light, tasty snacks to hearty, filling meals.

Cooking style
International
Capacity
80
Accessibility
Accessible service
Hochstrasse 11, Bayern, 81669 Munich, Germany
Telephone +49 89 661070

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Accommodate food

  • Children menu

At THE FLAVE, everything revolves around Munichs Viktualienmarkt. Every day, we can offer you a varied and fresh market selection. From light, tasty snacks to hearty, filling meals.

Take a break at THE FLAVE restaurant, which is open daily until 1:00am, or while away the evening with a drink. Don't forget to try our range of delicious tapas to keep hunger at bay.

Start your day right with our first-class breakfast buffet offering a variety of delights, including freshly prepared egg dishes and barista-quality coffee.

For young people under 16 years of age, the pool area is open until 8 p.m. On Mondays, the pool is only open from 12:00 p.m. due to weekly cleaning work.

Open around the clock

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,160 reviews

Customer review rating 4.5/5

Karl H. Business - Confirmed reviews ALL

Dear Mr H., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly in all categories and are delighted that you enjoyed your stay with us and the location, the room and the comfort in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

Krzysztof G. Business - Confirmed reviews ALL

Dear Mr G., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our location, the access to public transport, the room, the facilities and the pool. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 1.0/5

Jason K. Couples - Confirmed reviews ALL

Dear J.K. Thank you for sharing your feedback. First and foremost, please accept our sincere apologies for the inconvenience caused. Unfortunately, during your departure, our team member overlooked the fact that your stay had already been prepaid. As a result, your credit card was charged again in error. This was a human mistake that should not have happened. We take this matter very seriously and have already reviewed the incident with the employee concerned and reinforced the necessary procedures to help prevent a similar situation in the future. As soon as the error was identified, the duplicate charge was reversed and credited back to your credit card within approximately 10 minutes. From that moment onward, the funds were no longer in our possession. Depending on the issuing bank and international payment processing procedures, it may take several business days before the amount becomes visible and available in your account. We deeply regret the inconvenience and concern this situation has caused during your travels and appreciate your understanding. Kind regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Chin N. K. Business - Confirmed reviews ALL

Dear Ms K., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly in all categories and are delighted that you really enjoyed your stay with us and the cleanliness and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.0/5

Alan G. Business - Confirmed reviews ALL

Dear Mr G., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, and also for your critique and suggestions on improvement regarding the room layout and front desk service. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences and disappointments you had to deal with. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. You are welcome to try out an alternative room category during your next stay. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Dear Mr H., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly in all categories and are delighted that you enjoyed your stay with us and the location, the room and the comfort in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

Krzysztof G. Business - Confirmed reviews ALL

I had a lovely room in the „green” section of the hotel. Very helpful staff at the reception. Greatly enjoyed the swimming pool. Easy access to the city from nearby subway station and easy walk to Marienplatz.

Dear Mr G., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our location, the access to public transport, the room, the facilities and the pool. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 1.0/5

Jason K. Couples - Confirmed reviews ALL

We had pre paid our accommodation & on check the concierge attendant said we needed to pay! He proceeded to charge my Visa card on top of the room bond, now trying to get it credited is going to be challenging because we have moved on to another country..

Dear J.K. Thank you for sharing your feedback. First and foremost, please accept our sincere apologies for the inconvenience caused. Unfortunately, during your departure, our team member overlooked the fact that your stay had already been prepaid. As a result, your credit card was charged again in error. This was a human mistake that should not have happened. We take this matter very seriously and have already reviewed the incident with the employee concerned and reinforced the necessary procedures to help prevent a similar situation in the future. As soon as the error was identified, the duplicate charge was reversed and credited back to your credit card within approximately 10 minutes. From that moment onward, the funds were no longer in our possession. Depending on the issuing bank and international payment processing procedures, it may take several business days before the amount becomes visible and available in your account. We deeply regret the inconvenience and concern this situation has caused during your travels and appreciate your understanding. Kind regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Chin N. K. Business - Confirmed reviews ALL

Great hotel to stay with, it is clean and hotel breakfast is good too

Dear Ms K., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly in all categories and are delighted that you really enjoyed your stay with us and the cleanliness and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.0/5

Alan G. Business - Confirmed reviews ALL

I didn't like my room this stay The layout of the bathroom separate from the sink and shower was odd.

Dear Mr G., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, and also for your critique and suggestions on improvement regarding the room layout and front desk service. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences and disappointments you had to deal with. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. You are welcome to try out an alternative room category during your next stay. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

Doris S. Solo - Confirmed reviews ALL

I enjoyed the central location, the staff is helpful and friendly. The breakfast had excellent choice even for vegetarians.

Dear Ms S., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the location and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 3.0/5

Sajjad S. Friends - Confirmed reviews ALL

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Dear Mr S., Thank you for taking the time to review your visit at Novotel München City. Your ratings and written feedback are very important to us as they help us in our continuous efforts to achieve the best service possible. Based on your marks in all categories, which were very average, it seems that you were not satisfied with our hotel and services, and I am sorry about that. I sincerely apologize for our deficiencies and inconveniences caused. I would like to ask you to kindly be more specific about the particular problems by writing us a quick note. This would give us a chance to take the necessary steps in order to make your next visit a positive experience. Thank you in advance for your efforts - our team has high hopes to get another opportunity to welcome you as our guest. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.0/5

Mariam K. Friends - Confirmed reviews ALL

We enjoyed our stay overall thanks to your excellent staff and prime location near the tube station. The room was spotlessly clean and the bed was very comfortable. However, I felt the price was a bit high given the condition of the shared facilities. Updating the room and especially corridor carpets would make a big difference, as there was an unpleasant smell in the corridors.

Dear Ms K., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the praise for the location, the cleanliness and the staff, and also for your criticism regarding the value for money. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences and disappointments you had to deal with. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. Perhaps you'd like to try a modern premium room in our hotel's new wing during your next stay. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Young J. L. Business - Confirmed reviews ALL

Friendly staffs, all the convenience at the site, clean room and a welcome drink options were satisfactory.

Dear Ms L., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in all categories and are delighted that you really enjoyed your stay with us and the location, the facilities and the cleanliness in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Wayne N. Families - Confirmed reviews ALL

Great. Room was clean. Front Staff amazing. Wonder experience

Dear Mr N., We very much appreciate your comments regarding your stay at the Novotel München City. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remarks on the room, the cleanliness and the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Thomas F. Friends - Confirmed reviews ALL

Great location in one of the most beautiful neighborhoods of Munich

Dear Mr F., We very much appreciate your comments regarding your stay at the Novotel München City. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remark on the location. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Konstadinos M. Couples - Confirmed reviews ALL

Room was small very tight entry particularly with suitcases. Clean and tidy. Excellent breakfast.

Dear Ms M., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you enjoyed your stay with us and the cleanliness and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. For your next stay, we recommend an alternative room category that offers you more space. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 3.5/5

Karis J. Families - Confirmed reviews ALL

Our second stay at this hotel as it’s well placed for friends living in Lehel. Room was great for the three of us, breakfast was good and fairly well organised. Only thing missing was a water cooler to refill bottles (which we had had in Nancy and was very appreciated ).

Dear Ms J., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us and the room, the comfort and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. However, I am very sorry that the check-out process did not go to your satisfaction. I’m also sorry to read that you have missed a water dispenser. We will be happy to raise this point internally. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 2.5/5

Courtney Y. Couples - Confirmed reviews ALL

I booked a premium room and for two people the bathroom was the strangest configuration ever. Only one bath towel for two people, I don't think we could have handled more than one night in this room. You couldn't even have two people in the bathroom at the same time, zero space for toiletries, I had to drag the small table into the bathroom just to put my stuff on it. Shower space was extremely small, breakfast was very good though.

Dear Ms Y., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City. We regret that your stay at our hotel – and in particular the layout and facilities of the room and bathroom – did not meet your expectations; please allow us to express our sincerest apologies. And I also regret that even changing rooms didn’t help. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. Regarding the air conditioning, please allow me to note that it only allows for a certain range of individual adjustments. In general, our system is set to a maximum difference of 7°C from the outside temperature (DIN EN 16798), in accordance with the recommendations of the German Federal Environment Agency, to avoid negative effects on our guests’ health. Unfortunately, when outside temperatures are unusually high, the system reaches its limits. We are pleased to provide our guests with an additional fan. I’m delighted to hear that you enjoyed our breakfast buffet. We would love to welcome you back to our hotel, despite the restrictions. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 3.5/5

Alexandra B. Families - Confirmed reviews ALL

I selected Novotel Muenchen City because of its convenient location and the availability of family rooms. Our room was spacious enough for our short 2-night stay and had a couple of wardrobes where we could unpack, which is not always available. Our room category also included a free mini bar, which was a nice surprise. The breakfast buffet was well stocked and delicious, another reason which we chose the hotel. As we were traveling with our 6-year old, we also chose the hotel for the heated indoor pool as we thought it will provide some entertainment. However, the pool was very cold when we tried using it on Saturday 12 September. This was disappointing as it was one of the differentiating factors why we chose the hotel in the first place.

Dear Ms B., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us and the room, the facilities and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. With regard to the pool, please allow me to point out that it is designed in size and shape as an active pool or sports pool in which children and adults can be active. The water temperature is set for this purpose. I would like to ask you for understanding. We hope to welcome you and your family as our guest again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Michael T. Friends - Confirmed reviews ALL

perfect Hotel for any occasion in Munich

Dear Mr T., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly in all categories and are delighted that you really enjoyed your stay with us and the location in particular. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 1.5/5

Jeff M. Couples - Confirmed reviews ALL

Hotel room one of the most non functional spaces I've ever stayed at. Very dark even with lights on and windows open. Completely inadequate number of outlets. Not enough counter space anywhere.

Dear Mr M., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City. We regret that your stay at our hotel, and in particular your room, did not meet your expectations; please allow us to express our sincerest apologies. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. Perhaps you’d like to try a different room category on your next stay, one that offers you greater comfort. We would be honored to welcome you again at Novotel München City. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Juan F. Solo - Confirmed reviews ALL

The Sauna was very good.

Dear Ms F., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in all categories and are delighted that you really enjoyed your stay with us and the comfort and the sauna in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 3.5/5

Aleksei S. Solo - Confirmed reviews ALL

The need to freeze money in a deposit before check-in was an unpleasant surprise, something I’ve never experienced in other Accor hotels. And the amount of deposit was excessive, 2/3 of the price I paid for the room. I believe it was unnecessary

Dear Mr S., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your review, the praise for the location and the comfort, and also for your critique regarding the deposit at check-in. Please accept my apologies for the inconveniences you had to deal with. However, I would kindly ask for your understanding, as this practice is absolutely standard in the business hotel sector. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 3.0/5

Atul K. S. Families - Confirmed reviews ALL

The wash gel in bathroom was not there when we came.even after complaining it was not filled up for 3 days until we left..when i called for ordering an apple pie as room service, i was told that delivering to room would cost me 5 euros..are you kidding me..what sort of backward hotel is this..i come from india and there even normal 1 star hotel would not charge absurd stuff like this.. pathetic

Dear Mr S., I would like to offer my sincere apologies for the issue with the missing shower gel. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. We ask for your understanding regarding our room service prices. I definitely do appreciate the fact that you took the time to review your stay at Novotel München City. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Other web-users rate our hotel

  • 1,993 reviews 9.2/10 Location
  • 2,330 reviews 6.9/10 Room
  • 2,164 reviews 9/10 Service
  • 67 reviews 3.7/10 WiFi
  • 1,518 reviews 9.1/10 Breakfast
  • 864 reviews 8.5/10 Cleanliness
  • 523 reviews 6.3/10 Pool
  • 521 reviews 8.5/10 Vibe

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