Novotel Munich City 4 stars

Customer review rating (ALL Rating) 4.5/5 3,630 reviews

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Hochstrasse 11, Bayern, 81669 MUNICH, Germany

Description

Hotel extras

  • Young, motivated and dynamic hotel team

  • Centrally located and ideal connection to public transport and airport

  • THE FLAVE restaurant featuring international cuisine and snacks

  • Spacious wellness area with pool and sauna (4 to 11 p.m.)

  • Conference center: GREAT Meetings concept by Novotel

Our accommodation(s)

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Hotel location

Novotel Munich City

Hochstrasse 11, Bayern
81669 MUNICH
Germany

GPS:48.129516, 11.58865

Telephone
Fax +49 89 66107999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE

At THE FLAVE, everything revolves around Munichs Viktualienmarkt. Every day, we can offer you a varied and fresh market selection. From light, tasty snacks to hearty, filling meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,630 reviews

TripAdvisor Rating  4.0/5  3,530 reviews

Great hotel

Customer review rating 3.5/5

Darren C. Business - Confirmed reviews ALL

All great

Dear Mr C., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Very nice hotel with great breakfast

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

It was for a work trip. We enjoyed the bar and the sauna in the evening. The room were suficiently furnished and the personnel was helpfull.

Dear Ms F., We very much appreciate your comments regarding your stay at the Novotel München City. It is always a pleasure to receive positive feedback. We are much obliged to you for the very positive assessment, the top marks and the great remarks on the breakfast, the bar, the sauna, the room and the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

The worst room amenities I have ever stayed in a hotel

Customer review rating 1.0/5

A N. T. Couples - Confirmed reviews ALL

We were given a room (2007) meant for handicap person, which is not a problem and acceptable to me. But the really worst part was the unacceptable composition of room: there was no suitable table where I could keep my laptop and work. Absence of a normal study/working chair and table was not expected. Even the bigger shock was the toilet room, there was no place to keep even a small toiletry kitbag. A small wash basin with hardly space to keep any kit. There was no place to hang even small cloths (even underwears ). I and my wife are not handicap, but we were wondering how illogically the room was organized without simple normal amenities. In my opinion it is inhuman to offer such a room to guests while charging the rates of three/four star hotel. I have great sympathies with disabled person and I respect their courage and determination to manage. But the hotel should also take a genuine care of providing basic service/facilities. During the checkout I mentioned our experience to the person at the reception desk and asked to convey my feeling and I also mentioned no trust that hotel manager/owner will even check the room and do something about it (otherwise the room would be not like that). Please check for yourself.

Dear Mr. T., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City. We regret that your experience with your room and our service did not meet your expectations; please allow us to express our sincerest apologies. That is unacceptable and below our standards. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Good location, dated and untidy.

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Dated, not very clean rooms and overall hotel. Very tasty breakfast!

Dear Mr M., Thank you very much for your visit at Novotel München City and for taking the time to write a review. We very much appreciate the high ratings in some categories as well as the great feedback on our breakfast. We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh ingredients, a variety of choices, and quality products. Great that you appreciate it. Dear Mr M., I do regret however, as shown in your ratings, that we were unable to completely satisfy you regarding housekeeping. Please accept my apologies for any inconveniences and discomfort caused. Please be assured that I will address this critique promptly, as we will discuss within our team how to avoid those negative experiences in the future so that they will remain a rare exception. I am glad that you raised the issue though. This way we can act immediately and keep working on our commitment to achieve excellence. We would love to welcome you back as our guest - also to have a chance to prove to you that we can do much better. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Great stay, great location, great Cuisine

Customer review rating 5.0/5

Theresa Families - Confirmed reviews ALL

We enjoyed our stay at Novotel Munich, I had stayed at the hotel previously before it under went renovations . The hotel is very comfortable, perfect location to see the sights of Munich and we enjoyed a meal there too which was delicious. The staff were all very kind and the hotel had a lovely atmosphere, thank you.

Dear Ms C., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed the location, the food and the atmosphere. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

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Other web-users rate our hotel

  • 2,000 reviews 9.1/10 Location
  • 2,563 reviews 6.5/10 Room
  • 2,267 reviews 8.2/10 Service
  • 133 reviews 5.1/10 WiFi
  • 1,778 reviews 9.1/10 Breakfast
  • 1,393 reviews 5.4/10 Comfort
  • 955 reviews 7.4/10 Cleanliness
  • 621 reviews 5.5/10 Pool

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