ibis Munich City West Hotel 2 stars

I was disappointed to arrive at the hotel and see that all of the public areas were under refurbishment. this was not identified at the time of booking.

My stay was ok, the room was very warm when I arrived, it was clean but not spotless, I was disappointed the shower hose was dirty and in need of replacement (broken at the top where the shower head meets the hose), I explained this at check out.

A normal standard city hotel. When I've arrived I was informed there are two reservation on my name and I ask the recepcionist to cancel one since obviously was a mistake and I just need a room for my self. After some days, I've checked my credit card to discover I was charged twice for the room. Very dissapointed. The personal is not prepared to attend any special demand far from they normal duties.

very good

Friendly check in, good room, newly renovated. BUT: some smell of adhesive still prevailed, and it was impossibly noisy outside to open the window: construction noise (hacksaw, grinding) during the day- even on a Saturday, and the petrol station next door seems to be a favorite hangout at night. When checking out, the night porter was zero impressed and made me pay 3.50 for a half paper cup of cappucino.

Nice rooms. Good staff.

It's been a long time since I felt as bad as in our hotel, but from what I recall the previous Ibis hotel in Moanachium in which I slept also had a problem with service.

Pictures do not match the reality. The bathrooms are made out of plastic and remind you more of a boat excursion on a tiny boat. The ammenities were not satisfactory. There was no safe, no fridge, no trash can, and only one towel for two people. It does not match normal ibis standards and more importantly neither mine. It said on the site there was a 24/7 bar and restauraunt, they were never open, always closed (maybe open for 2 hrs and thats it). Staff is not friendly and not helping, and overall the experience was bad as sanitation, minimum amenities, service, consumer satisfaction, standards, and more did not meet the norm

Excellent stay. Easy check in and very helpful staff. Hotel very close to city and public transport. Easy to find.

The experience was overall good. Appropriate for the price paid considering the location

Stayed a few days for Oktoberfest. The hotel was efficient and convenient to public transport. Not too many amenities, but had everything we needed. The only issue was the bathroom, while it looked clean it had a persistent bad smell of a bar bathroom - not pleasant. Still, a decent budget place to stay. Front desk staff was very helpful with checking us in, scheduling a taxi and providing extra towels when requested.

Very modern spacious hotel

Our group enjoyed their stay at the Ibis-München City West. The public transportation access was ideal for getting to and from our activities and meetings. Breakfast was also very good, and staff in general were attentive and polite. The only negatives: The rooms were warm, as the Air Conditioning had already been turned off for the fall/winter season. This is a common occurrence in Europe, it seems, as we've encountered this elsewhere as well. Secondly, I personally had issues with noise when having my room windows open (due to air conditioning being turned off) - my room was on the back, overlooking the gas station. My roommates and I could hear every word that was spoken, day and night. This, however, is beyond the control of Ibis staff.

So glad we stayed here during Oktoberfest! The room was clean, breakfast was plentiful and delicious, and the location was convenient getting to the festival. Additionally, the staff was very responsive to any questions we had prior to our arrival. A tip for future fest goers, this hotel is less than a 30 minute walk from the ZOB. This matters because it was impossible to get an Uber ride during Oktoberfest, not to mention the uber rates easily doubled at that time.

On a business trip you expect to be able to work comfortably in your room when the need arises. The tiny table and sofa bed (as a chair) were inadequate for this, which was disappointing. Also, the dinner menu hasn’t changed for a very long time. Otherwise, clean room, nice staff, reasonable Wi-Fi, very handy for the U-Bahn and a good breakfast. Probably won't book again for business just because of the poor workspace in the room.