Pullman Munich

I wanted to redeem Accor points and paying the bill with these points at check-out. I was told that this is not possible. So the only way to pay with CC.

We were in Munich last December and stayed at Pullman for the first time and when we were there for a couple of nights recently stayed at the Pullman again. A very good hotel with excellent rooms and well located a bit north of the city centre. Very comfortable with some very nice staff , particularly in the bar/restaurant. It’s located right beside the underground station which will get you to the city centre in 10 minutes. It’s also beside the Lufthansa stop for their fast coach from the airport. There are some nice neighborhood restaurants close by, as well as a small supermarket, bakery, pharmacy and post office outside the back door. There’s also secure underground parking if you’re travelling by car. We visit Munich regularly and expect to stay here again

Spent 4 nights at this hotel whilst exploring Munich and surrounds. Its location made it convenient for getting to and from the airport as well as the city. There's an airport bus run by Lufthansa (LH-Bus) which stops at Nordfriedhof, barely 200m from the hotel entrance. The hotel itself was comfortable, modern and spacious. Convenient location of power outlets next to bed made for easy charging of electronic devices. No complaints!

The worst Pullman I have ever been. First time ever, I had to change the room. It needs urgently refreshing. We had broken lamp wire, broken/dirty curtains, ... The cleaning was bad. Staff were ignorant. Breakfast so-so. Will not go there again before the do something.

I have stayed at the from the 17th of July 2022 until the 29th of July 2022. Upon my check-out I have left behind my sneakers at room . As soon as I get to Frankfort Airport I called the hotel to let them know that I have left my NiKE sneakers at room . They asked me to call back in 10 minutes since they were going to find out from the housekeeping. I did call in exactly 10 minutes and I was told that my sneakers were found. A lady I spoke advised that she should call me to get my credit card details do that they can ship them back to South Africa. Immediately when I have arrived in South Africa I called the hotel and the gentleman I spoke to advised that I should send an email with my details and also the description of the sneakers. It has been almost 4 weeks since I've been calling the hotel and everyday I am getting a different story. Today is the 24th of August 2022, I have spoke to a gentleman who refused to disclosed him identification, he didn't even bother to ask for my details, he rudely told me that my items were not there and there is nothing they can do. He went as far as telling me that I can go ahead and report or complain about his attitude. I'm very disappointed with the service that I got at Pullman Hotel Munich and my employer BMW would not be happy should I revert back to them with this kind of treatment I have experienced at Pullman Munich.