Pullman Munich

Customer review rating (ALL Rating) 4.2/5 1,058 reviews

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Description

Hotel extras

  • Most rooms have a private furnished balcony or loggia

  • 200 meters from the underground station and close to the Lufthansa Express Bus to the airport

  • Outdoor lounge, restaurant with terrace and courtyard with beach area

  • Beautiful location near the English Garden. Close to the motorway

  • Free WiFi

Our accommodation(s)

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Hotel location

Pullman Munich

Theodor Dombart Street 4
80805 MUNICH
Germany

GPS:48.17257, 11.59413

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

THEOS RESTAURANT

In THEOS Lounge, you can enjoy delicious dishes made from regional, home-grown produce prepared by the chef. In summer, Pullman Munich’s green courtyard transforms into an outdoor oasis with a sun terrace and garden lounge. Here, our guests can bask in the sunshine with a cool THEOS Spritz or Pullman Sour and enjoy culinary masterpieces from the menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,058 reviews

TripAdvisor Rating  4.0/5  2,075 reviews

Customer review rating 4.0/5

Philipp K. Business - Confirmed reviews ALL

Everything was good except that there was no remote control in the room. When I called the reception, unfortunately no one picked up.

Dear Philipp, Thank you for your positive feedback! We're happy to hear you enjoyed our location and the overall quality of your stay. I'm sorry to hear about the missing remote control and the difficulty reaching reception. Your comments are valuable to us and will help us improve. Best regards, Your Pullman Munich Team

Customer review rating 1.0/5

Shawn T. Couples - Confirmed reviews ALL

I always thought pullman maintained a certain standard. Breakfast had little varieties. I booked a suite and it was a good 2-3 minutes walk from lift lobby. I missed out the details of the suite, such as no bathtub but who would have expected a suite without one. The bathroom came tight and small. Hotel provided a bottle of beer in the room but no water, they had filtered water dispenser at the reception but i would not expect the hotel to get their guest bring their own bottle to refill at the reception. The towels came dirty with stain and hair. An online registration for make up room was required by guest, which hotel does that. It could have been just a notice hanging outside the door instead of such troubles. why would guest pay for troubles? Other than the easy access to airport due to the close location of express bus, i wouldn’t stay here. My first ever bad experience in the accor range of hotel.

Dear Shawn, Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, especially given Pullman’s reputation for quality. I understand how disappointing it must be to find the breakfast selection limited and to have a suite that didn’t have the features you anticipated, like a bathtub. We appreciate you bringing this to our attention. Regarding the cleanliness of your towels, please know that we strive for high standards, and I apologize that we fell short in this instance. Your comments about the water availability and the online registration for room cleaning have been noted; we’re always looking for ways to improve our guest experience and your input is valuable. We’re glad to hear you appreciated the convenience of our location to the airport, but we truly regret that your stay was marred by these issues. We hope you might consider giving us another chance in the future. Best wishes, Your Pullman Munich Team

Customer review rating 2.5/5

Liu C. Y. Couples - Confirmed reviews ALL

Stayed in All Accor many times but this is the most frustrated staying experience.

Dear Liu C. Y., I’m truly sorry to hear that your stay with us didn’t meet your expectations. We appreciate your loyalty to Accor and understand how disappointing a frustrating experience can be. Your feedback is valuable, and we’ll take it into account for future improvements. Best regards, Your Pullman Munich Team

Customer review rating 1.5/5

Michael M. Families - Confirmed reviews ALL

I wanted to stay with my family over Christmas but ended up cancelling my stay 2 nights in and changing hotels. We arrived to check in after 4pm and still had to wait over an hour for our room to be ready. The pullout couch had not been prepared for the kids. The water pressure in the room was so low that you could barely wash your hands (this was not fixed even after reporting it). There was still trash in the bin from the previous guests. We could hear every cough, sneeze and sniffle from the guest next door through the connecting door as if it was open. Just. terrible experience which prompted us to cancel the remainder of our 7 night stay and switch hotels.

Dear Michael, I’m truly sorry to hear about your recent experience with us. It’s disheartening to know that we didn’t meet your expectations during your family’s stay over Christmas. I apologize for the delay in getting your room ready and for the oversight regarding the pullout couch. We strive to ensure every detail is taken care of for our guests, and it’s clear we fell short here. I also understand how frustrating it must have been to deal with low water pressure and cleanliness issues. Your comfort is important to us, and we appreciate you bringing these matters to our attention. I’ll ensure that our team reviews these concerns to improve our service moving forward. Thank you for sharing your feedback, and I hope that we can have the chance to welcome you and your family back in the future for a much better experience. Your Pullman Munich Team

Customer review rating 4.0/5

Jayne B. Families - Confirmed reviews ALL

Had a fabulous break in Munich in the Pullman - fabulous location between airport and the city centre - good to return to after each day with a trip to the gym and spa.

Dear Jayne, We're thrilled to hear you had a fabulous stay with us and enjoyed our convenient location! It's great that you made use of our gym and spa after your city adventures. We hope to welcome you back for more wonderful experiences! Best regards, Your Pullman Munich Team

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Other web-users rate our hotel

  • 965 reviews 9.2/10 Location
  • 1,415 reviews 6.9/10 Room
  • 1,033 reviews 6.3/10 Service
  • 19 reviews 6.1/10 WiFi
  • 595 reviews 7.8/10 Breakfast
  • 589 reviews 5.1/10 Cleanliness
  • 256 reviews 4.8/10 Value
  • 216 reviews 5.3/10 Food

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