Pullman Munich

Customer review rating (ALL Rating) 4.2/5 440 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Most rooms have a balcony or loggia

  • 200 meters from the subway station and close to the Lufthansa Express bus to the airport

  • Outdoor lounge, restaurant with a terrace and courtyard with beach section

  • Beautiful location by the English Garden. Close to the highway

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Pullman Munich

Theodor Dombart Strasse 4
80805 MUNICH
Germany

GPS:48.17257, 11.59413

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THEOS LOUNGE

Eating, enjoyment, happiness! At THEOS, the kitchen team serves everything - from light cuisine to international specialties. On summer days, head to the lounge terrace for a barbecue.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  440 reviews

TripAdvisor Rating  4.0/5  2,012 reviews

Certificate of excellence 2022

Very comforatable

Customer review rating 5.0/5

Carolyn Friends - Confirmed reviews ALL

The Pullman Munich was very comfortable, convenient, and well-appointed. I very much enjoyed my stay and will be glad to return in the future.

Dear Carolyn O., We very much appreciate your comments regarding your stay at the Pullman Munich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Pullman Munich Team (JC)

Great location and perfect for our stay

TripAdvisor rating 4.0/5

Wander42619480392 Friends getaway - TripAdvisor review

Was worried when I had read a number of poor reviews. Very pleasantly surprised! Great location beside ubahn and only a couple of stops to Marienplatz. Modern, clean hotel. We had a lovely ground floor room looking out into garden. Had everything we needed. Convenient for airport. Englischer Garten lovely and few mins walk. Walking distance to Olympia stadion for concert.

Dear Wander, Thank you for taking your time to share your experience on Tripadvisor.com. We are delighted that you had an enjoyable stay and this location was convenient. We hope to see you again when your travels bring you to Munich. Warm Regards, Your Pullman Munich Team (AG)

Good Stay

Customer review rating 3.5/5

Magdalena Couples - Confirmed reviews ALL

We spent 2 nights in Pullman Munich. The room was nice however a little bit noisy. We could hear taxi drivers all the time.

Dear Magdalena B., We very much appreciate your comments regarding your stay at the Pullman Munich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours Pullman Munich Team (AG)

Bit disappointed

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I am regular customer of Pullman Munich and in the past have stayed here minimum 2 times a year when I visit Munich on business . This time I found that the service standards have fallen due to the following reasons 1) On checking in I found the iron in the room to have a panel missing with all wires exposed . This appliance posed a potential risk for an electric shock. So I called up reception and asked them to send me for a replacement iron. I had to call up 2 times before they finally sent me one after 4 hours. 2) On last day I asked the reception for an extension of just 1 hour . They refused it saying that the hotel was full and I had to check-out at 12 noon and that they could not grant me any extension. Considering that I am an Accor Silver member and that I already had spent 5 nights in the hotel during this stay I thought they could have easily accommodated my request and extended my check out time from 12 noon to 1 pm on the last day . However they refused to even grant me even 30 min of extension. I guess they are well within their right to refuse guests any extension of check out time . Similarly as a customer I have the choice not to stay at Pullman Munich again! I will choose a another hotel eg Marriott which is close by.

Dear Oneil R., Thank you for taking the time and trouble to complete a survey following your recent stay at Pullman Munich. At the Pullman Munich we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to the Pullman Munich in the near future. Yours sincerely, Yours Pullman Munich Team (AG)

Good choice

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

On the plus side, very convenient location for those arriving from the airport and for travelling into the city on the Ubahn. Comfortable quiet room (except for taxi drivers chatting outside our window early in the morning!), well equipped. Comfortable beds. Very good breakfast with plenty of choice. On the negative side, we could not get the TV to function. In the end we decided that we didn’t require it so didn’t seek help; More annoying was the inability to provide a blanket. I had emailed the hotel before our arrival to find out if blankets are available. I was told that they are. We asked for one at check in but were told that housekeeping had left for the day. Next morning we requested a blanket via the front desk-it never arrived. This frankly is not good enough.

Dear Andrew T., Thank you for taking the time to tell us about your experience at the Pullman Munich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the Pullman Munich, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yours Pullman Munich Team

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Other web-users rate our hotel

  • 756 reviews 9.3/10 Location
  • 1,145 reviews 7.3/10 Room
  • 860 reviews 6.9/10 Service
  • 15 reviews 8.3/10 WiFi
  • 547 reviews 7.4/10 Breakfast
  • 475 reviews 5.1/10 Cleanliness
  • 242 reviews 4.4/10 Value
  • 187 reviews 5.7/10 Food

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