Mercure Ballarat Hotel and Convention Centre 4 estrelas

Nota clientes Avis (Classificação ALL) 3.0/5 1 comentários

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Mercure Ballarat Hotel and Convention Centre - Image 1
Mercure Ballarat Hotel and Convention Centre - Image 2
Mercure Ballarat Hotel and Convention Centre - Image 3
Mercure Ballarat Hotel and Convention Centre - Image 4
613 Main Road, 3350 BALLARAT, Austrália

Descrição

Extras do hotel

  • O Billy's Bistro & Bar serve refeições todo o dia. Um local simpático para relaxar e jantar.

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • WIFI gratuito

  • Situado em mais três hectares de jardins com lago ornamental

  • Local tranquilo em frente a Sovereign Hill e perto da zona empresarial

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Localização do hotel

Mercure Ballarat Hotel and Convention Centre

613 Main Road
3350 BALLARAT
Austrália

GPS:-37.578868, 143.86867

Telefone
Fax +61 3 5333 3042

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Salas de reunião
  • Propriedade 100% não fumadores

BILLY'S BISTRO AND BAR

O menu do Heritage Bistro está disponível através do serviço de quartos durante o jantar. Os hóspedes devem tomar o pequeno-almoço no restaurante.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  3.0/5  1 comentários

Classificação do TripAdvisor  4.0/5  679 comentários

Basic but good

Nota Tripadvisor 4.0/5

nathanfreeman82 Avaliação com certificação TripAdvisor

The rooms are clean and basic. Unfortunately my sons bed had quite a large spider run across it while he was lying on it so not the greatest start. The issue was dealt with and no further spider sightings. Beds are comfortable, basic amenities in the room. Reasonable for the price. Location directly across from Sovereign Hill.

Very Average

Nota Tripadvisor 3.0/5

Jason V Avaliação com certificação TripAdvisor

I stayed at the hotel with my family and was disappointed with the overall standard. The Superior Room was acceptable but did not meet the expectation implied by the name. It felt like a standard room that was newly renovated rather than a premium offering. The two-bedroom apartment was old, dated, and clearly in need of refurbishment. While front desk staff were polite, they demonstrated limited knowledge of the local area and were unable to provide even basic recommendations outside the hotel. Guest were giving each other ideas of what to do or where to dine. The breakfast offering was unacceptable for the price. At $30 per person, it represents very poor value. The food was unappealing, poorly presented, and in some cases not fresh. The fruit appeared to be at least a day old. Breakfast staff lacked professionalism and energy, and the service felt disengaged. In addition, the chef did not understand the difference between well-done eggs and runny eggs, which is a basic expectation at this price point. I stayed at the hotel solely because of my Accor membership. Based on this experience, I will not return. Management needs to materially lift standards across accommodation, food quality, and service if the hotel intends to justify its pricing and brand positioning.

Nice surrounds but dated

Nota Tripadvisor 3.0/5

LASARTIST Avaliação com certificação TripAdvisor

Stayed 1 night, room was upgraded, although done up contemporary style felt closed in and bland, light globe not working, toilet seat broken, flashing green light on and off throughout night from modem, bed was comfy and had what we needed, dinner in restaurant was nice especially Korean wings, staff were friendly in bar although didn’t feel welcomed in reception on arrival, prob wont stay again in this room.

Old and worn out

Nota Tripadvisor 2.0/5

778barbaraf Romântica - Avaliação com certificação TripAdvisor

We booked 2BR apartment for 4 nights for a weekend wedding. The accommodation is very much in need of an upgrade. All aspects are 30 years out of date, dark and gloomy, worn, badly patched. We slept and showered there but then escaped to more pleasant surroundings at all other times. Expensive for what it is.

VERITABLE DECEPTION (LA SEULE SUR LES 13 HOTELS DE NOTRE VOYAGE)

Nota Tripadvisor 2.0/5

JMarcBDN Avaliação com certificação TripAdvisor

Comme français, il est triste de constater que cet hôtel du groupe Accor est le seul a ne pas être au niveau. Il ne faut pas se fier à la classification qui place un MERCURE au-dessus d'un IBIS ce n'est pas vrai. L'IBIS du centre de Melbourne était pour moi bien supérieur au Mercure de Ballarat. Je ne sais pas à quand remonte la dernière rénovation mais ce n'était pas hier... Ce que l'on accepte d'un motel situé dans l'outback n'est pas acceptable ici. J'ai aussi remarqué que les petites structures hôtelières dans le VIC et en NSW sont les plus propres et les plus agréables. Grande déception car il y a un gros potentiel dans cette structure. Je pense que la direction doit se rendre dans les chambres et contrôler. Quels sont les points positifs: > un petit déjeuner parfait certainement le meilleur de notre voyage > un parc très agréable > chambre de grande taille avec douche double et baignoire SPA (mais HS) > draps propres et literie confortable Les points négatifs: la chambre est vétuste et surtout elle est sale! > robinet non fixé correctement > rouille omniprésente > mouches mortes en nombre dans la chambre (aspirateur 1 fois par mois?) > toiles d'araignées sur les vitres > moquette usée et sale (épingle à cheveux et autres vestiges des précédents occupants) > huisseries en fin de vie > mobilier style début 20ème (mais peut être réellement début 20ème) En conclusion: qu'une rénovation ne soit pas possible, je le comprends mais que la moquette ne soit pas aspirée entre 2 clients et que les toiles d'araignées ne soit pas enlevées ce n'est pas digne du groupe Accor. A mon départ, j'ai signalé à la réception que la chambre n'était pas propre mais cela n'a entrainé qu'une simple réaction d'étonnement de la personne présente. Depuis, je n'ai eu aucun retour par mail de la direction. Je pense que l'état des chambres doit être normal pour le directeur (ou la directrice) de cet établissement. La qualité du petit déjeuner évite le 1/5 mais ne permet pas de compenser les manquements.

Dear JMarcBDN, Thank you for taking the time to tell us about your experience at the Mercure Ballarat - Hotel & Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All these concerns were raised to the attention of the Hotel Management. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If in the meantime I can be of any further assistance, please do not hesitate to contact me. You may email me at reception@mercureballarat.com.au. Sincerely, Rachelle Pimentel Guest Relations Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 196 comentários 9.2/10 Localização
  • 511 comentários 5.6/10 Quarto
  • 248 comentários 7.8/10 Serviço
  • 13 comentários 4.1/10 Internet
  • 203 comentários 4.6/10 Limpeza
  • 109 comentários 4.6/10 Atmosfera
  • 82 comentários 5.8/10 Custo Benefício
  • 81 comentários 4.5/10 Pequeno-almoço

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.